The water pipe comes with a gasket, and a second
gasket needs to be installed. Both ends of the water
pipe need to be tightened to ensure that the gasket
is supported to avoid water leakage
The foam pad and bottom bracket are used to protect
the motor during transportation. Please be sure to
remove it when using the washing machine. If you
don?t remove it, it will cause loud noise or the
washing machine will not work directly
QUESTION ANSWER
QUESTION ANSWER
The washing machine is leaking?
Broken bottom guard?
The residual water in the washing machine is from the
production test process, not the old machine, which
proves that the purchased washing machine is a
qualified product after water testing! It is not a
secondary sale or quality problem
QUESTION ANSWER
Why is there water in the
washing machine?
QUESTION ANSWER
Anti-rat plate is in the plastic bubble at the bottom
or top of the packing box. Please do not throw away
the plastic bubble and the packing carton together.
Anti-rat plate only needs to be fastened to the box
without screws.Some models of the new version have
canceled the anti-rat plate. At this stage, there may
be confusion due to different batches, but other
functions are the same and will not affect the normal
use of the product.
Why can't I find the rat-proof
board for the washing machine?
QUESTION ANSWER
There is sealed salt water on the balance ring of the
washing machine, which acts as a balance
The sound of water when the
washing machine drum shakes?
QUESTION ANSWER
The inner diameter of the overall drainage pipe is
30.5mm/1.2inch; the inner diameter of the external
drainage pipe is 28.5mm/1.1inch
Drain pipe diameter?
QUESTION ANSWER
1.Check whether the drain pipe is put down
2.There is a buffer of drainage time, and dehydration
starts after the water is emptied
According to the dehydration
program, there is no dehydration?
QUESTION ANSWER
Whether the adjustable feet are adjusted tightly
the clothes are skewed during spinning, please
re-level the washing machine
Why does water go back
when dehydrated?
QUESTION ANSWER
It needs to reach the set water level to wash. You
can lower the water level and add water to the
balance ring
Washing machine not washing
after manually adding water?
QUESTION ANSWER
Maybe the fuse is blown
Not working?
QUESTION ANSWER
Length 0.8m/31inch
interface 20mm/0.8inch
The length and type
of the water inlet pipe?
QUESTION ANSWER
Loosen the 4 screws on either side of the base
connection, snap the box in, and tighten the screws
The front cabinet and base
come out?
QUESTION ANSWER
Check the outlet for power, check the fuse
No electricity?
QUESTION ANSWER
Stainless steel screw M6x27
Type of fixed pulsator screw
QUESTION ANSWER
Replace the water pipe
Internal water pipe leaking?
QUESTION ANSWER
Replace the water inlet valve
Broken water inlet valve?
QUESTION ANSWER
Yes, it can be used with a voltage adapter
Can I use the machine
with a voltage adapter?
Laundry
Program
Commonly
Used
Quick Wash
Blanket
Soak Wash
Single Wash
Drum Dry
Water
Recycling
Barrel self
Cleaning
Single
Dehydration
Washing 6-soaking 6-washing 3-soaking 7-washing 3
dehydration 7
Spin mode for 30 Minutes
Same as “01 Commonly Used"
01
02
03
04
05
06
07
08
09
10
47 1717 11 11 8
17 11 11
1111
11
2017
17 18
17
11
8
8
8
8
7 10
-
-
-
--
-
-
-
-
6
47
-
-
--
23
67
65
17
8
32
30
47
Washing
Time
Gentle
（minute）
Soak
Washing DehydrationRinsing1 Rinsing2
The water pipe comes with a gasket, and a second
gasket needs to be installed. Both ends of the water
pipe need to be tightened to ensure that the gasket is
supported to avoid water leakage
THANK YOU FOR PURCHASING OUR PRODUCTS
If you encounter problems
contact the after-sales mailbox
Malfunction
(Nixie tube display)
“E1”
Abnormal water ingress
“E2"
Abnormal drainage
“E3"
abnormal when opening
the cover
“E4"
abnormal dehydration
“E5"
water recovery
“E6"
abnormal water level
“E7"
child protection
·Water for more than 20 minutes
·Faulty water inlet valve
·Whether the faucet is turned on
·Drain for more than 5 minutes
·Whether the drain pipe is put down
·Whether the drain pipe is blocked
Open the lid when dehydrating
·Whether the clothes are placed
sideways
·Whether the washing machine is
tilted
About to drain, put the drain hose in
the water tank to collect the water.
·Water level sensor failure
·Poor contact of wiring harness plug
·Water leakage when stirring
·Airway loose
Open the cover when child lock Close the cover
Put the drain pipe into the water tank then
open or close the upper cover or press the
“Start/Pause" button to drain water.
When it detects that the water level is
normal, it will automatically resume normal
operation
·Rearrange clothes and close the cover
·Place the washing machine horizontally
open and close the cover once
Close the cover
· Check the retractor, open and close the
cover once
· Put down the drain pipe and open and
close the cover once
· Remove foreign matter, open and close
the cover once
·Find out the cause of low water pressure
open and close the machine cover once
·Clean the water inlet valve filter, open and
close the cover once
·Turn on the faucet, open and close the
cover once
Cause Of Issue Method Of Exclusion
