www.tsicustomerservice.com
1-866-661-1218
www.tsicustomerservice.comA612
1
Twin-Star International, Inc; Delray Beach, FL 33445
Made in China
MODEL:
CFI-5011-01, CFI-5011-03, CFI-5011-04
TM / MC / MR
www.tsicustomerservice.comA612
2
IMPORTANT INSTRUCTIONS
SAVE THESE INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of re, electrical shock, and injury to
persons including the following:
1. Read all instructions before using this appliance.
2. is appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this
appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9 m) from
the front of this appliance and keep away from the sides and the rear.
WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are nearby.
4. e appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or aer the appliance malfunctions, or if it has been dropped or damaged
in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied persons in order to
avoid a hazard.
8. Do not use outdoors.
9. is heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it may
fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from trac areas and
where it will not be tripped over.
11. To disconnect this appliance, turn controls to the o position, then remove plug from outlet.
12. Connect to properly grounded outlets only. is heater is for use on 120 volts. e cord has a plug as shown at A in Fig.1. Do not use a 2
prong adapters. Never use with an extension cord or relocatable power tap (outlet/power strip).
13. is appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes, with
the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical Code,
ANSI/NFPA NO.70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or re, or
damage the appliance.
15. To prevent a possible re, do not block air intakes or exhaust in any manner. Do not use on so surfaces, like a bed, where opening
may become blocked.
16. is appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or ammable liquids are used
or stored. is replace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be hung in
the area of it.
17. Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause re, electric
shock or injury to persons.
18. is heater may include a visual alarm to warn that parts of the heater are getting excessively hot. If the alarm ashes immediately turn
the heater o and inspect for any objects on or adjacent to the heater that may cause high temperatures.
DO NOT OPERATE THE HEATER WITH THE ALARM FLASHING!
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving
this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet
(0.9 m) from the front of this appliance.
WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Whenever the heater is left operating and unattended, extreme caution is necessary if children or invalids are nearby.
4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or
damaged in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied persons in order
to avoid a hazard.
8. Do not use outdoors.
9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it
may fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from trafc areas
and where it will not be tripped over.
11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.
12. Connect to properly grounded outlets only, See Fig.1. Do not use a 2 prong adapters.
13. This appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes,
with the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical
Code, ANSI/NFPA NO.70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or re, or
damage the appliance.
15. To prevent a possible re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where
opening may become blocked.
16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or ammable liquids are
used or stored. This replace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be
hung in the area of it.22. Use this appliance only as described in the manual. Any other use not recommended by the
manufacturer may cause re, electric shock or injury to persons.
17. Always plug heaters directly into a wall outlet/ receptacle. Never use with an extension cord or relocatable power tap (outlet/
power strip).
IMPORTANT INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of re, electrical shock, and injury
to persons including the following:
2
A
B
Fig.1
SAVE THESE INSTRUCTIONS
www.tsicustomerservice.comA612
3
GETTING STARTED
1. e serial number is located on the back of the stove, the serial number is necessary for product warranty
registration and customer service.
2. Go to www.tsicustomerservice.com for product warranty registration. If you are unable to complete
registration save your proof of purchase for warranty purposes.
PRODUCT SPECIFICATIONS
VOLTAGE 120VAC, 60 Hz
AMPS 12.5 Amps
WATTS (max.) 1500 Watts
(+1) 866-661-1218
www.tsicustomerservice.com
SN #:AB-XXXXX-X
Date Code/ Code de Date/ Código Fecha:
MOVABLE HEATER/
MEUBLE CHAUFFANT/
CALENTADOR DE MUEBLES
MADE IN CHINA
FABRIQUÉ EN CHINE
FABRICADO EN CHINA
CFI-5011-03
120V ~, 1500W, 60Hz
Twin-Star International, Inc.
www.twinstarhome.com
CONFORMS TO UL STD. 1278
CERTIFIED TO CSA C22.2 NO.46
EN CONFORMITÉ AVEC LA NORME
UL 1278
CERTIFIÉ CSA C22.2 NO 46
CONFORME A UL STD.1278
CERTIFICADO POR CSA C22.2 N. º 46
Back of the Stove
Serial Number
Model Number
www.tsicustomerservice.comA612
4
INSTALLATION INSTRUCTIONS
Tools Required for Assembly
Leg Assembly
Phillips Head Screwdriver
CARE AND MAINTENANCE
• Clean the trim using a so cloth, slightly dampened with citrus oil based product and bu with a clean so cloth.
• DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil based
products can be obtained at supermarkets or hardware stores.
• WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to
reduce the risk of re, electrical shock and injury to persons.
• Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk of re, electrical
shock or personal injury.
Leg Assembly
1. Align the mounting tab into the bracket and
lower the leg into place. (Fig 1)
2. Fasten the leg to the bracket using the included
screws, 3 per leg.
Bracket
Leg
1
2
www.tsicustomerservice.comA612
5
OPERATION INSTRUCTIONS
Control Panel Location
Remote Receiver
Control Panel
NOTE: Please operate the remote transmitter at a slow measured pace. Press the remote control buttons with an
even motion and gentle pressure. Repeatedly pressing buttons in rapid succession may cause the transmitter to
malfunction.
Remote Control
www.tsicustomerservice.comA612
6
OPERATION INSTRUCTIONS
Function
POWER
e POWER button supplies power to all the functions of
the stove. Pressing the POWER button again the stove will
be put in standby mode. is will turn o all functions at
once but will hold the settings in the memory. By
pressing the Power button again the unit will turn on at the
same settings.
With the power on press and hold the Power button on
the control panel for 10 seconds to disable or re-enable the
heater function. Once disable or re-enabled the emberbed
lights will ash multiple times.
e stove contains a fan forced infrared element heater.
e thermostat setting range is 62°F - 82°F (17°C - 27°C) or
continously ON or OFF(00).
e thermostat is adjustable by 2°F or 1°C increments by
pressing the HEATER button on the control panel.
To change between °F and °C press and hold the HEATER
button on the control panel for 3 seconds.
e button on the remote only turns the heater on/o to the
thermostat setting selected with the control panel.
FLAME
HEATER
Icon
Description
ere are 6 brightness levels that can be selected and
OFF (00) setting.
Settings F6 - F2 decrease in brightness; F1:the brightest light
with Emberbed lights ashed.
Pressing the timer button will cycle through the timer
settings; 30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H,
9H and o (00).
TIMER
LIGHT
Pressing the light button on the remote control will cycle the
LED cabinet lights through the dierent brightness
settings; 1, 2, 3, 4 and OFF. Settings 1-4 will decrease the
LED brightness.
www.tsicustomerservice.comA612
7
TROUBLESHOOTING GUIDE
Problem Root Cause Corrective Action
1. Display shows
“ ”
1. e thermostat sensor is
broken or disconnected.
1. Unplug the stove, remove the back panel of the stove and check that
the thermostat is plugged into the main circuit board.
If this does not solve the problem contact customer service for a
replacement thermostat sensor.
2. Display shows
“
”
2. e thermostat sensor is
broken.
2. Contact customer service for a replacement thermostat sensor.
3. Display shows
“
”
3. Manual Reset overheat
protection has triggered.
3. Inspect the heater and check that the air inlets and outlets are not
blocked as this may cause overheating. Unplug the heater for 30
minutes and allow it to cool down. Replug and operate, monitor the
heater for signs of overheating, if the problem persist discontinue
use of the heater and contact customer service.
4. No power, buttons
do not light up.
4. Power cord was not plugged into
the outlet.
4. Check that unit is plugged directly into a standard
120 volt outlet.
5. Stove does not
turn on manually.
5a. No incoming power from the
electrical wall socket or buttons.
5b. Improper operation.
5c. Defective button
5a. Check circuit breakers and move unit to another outlet.
5b. Manually press main power button from front of unit.
5c. Replace control panel circuit board.
6. Flames are not
moving.
6a. Defective ame generator drive
motor.
6b. Spinner detached from the
motor.
6a. Replace ame generator drive motor.
6b. Remove the back panel/ emberbed/ metal bracket and check to see
if “spinner” is correctly mounted to the motor.
7. Logs glow, but no
ame eect.
7. Flame eect turned o 7. Press ame button several times.
8. Heater does not
blow warm air.
8. ermostat setting is
preventing heater from
turning on.
8. Adjust the temperature settings to ensure that the thermostat is set
higher than the current room temperature.
9. Heater is not
turning on.
9a. Improper operation
9b. Defective heater/blower
assembly.
9a. Manually press main power button on front of unit.
9b. Replace heater/blower assembly.
www.tsicustomerservice.comA612
8
TROUBLESHOOTING GUIDE
Problem Root Cause Corrective Action
10. Not producing
enough heat.
10a. power strip/surge protector/
extension cord being used
10b. Location of unit.
10a. Plug unit directly into the wall.
10b. Make sure unit is located on an interior wall.
11. Unit blows cool or
cold air.
11. Defective heater blower
assembly.
11. Replace heater blower assembly.
12. Noise with
heater on.
12a. Dirty heater blower motor
12b. Defectiveheater/blower
assembly.
12a. Gently vacuum heater blower vents.
12b. Replace heater/blower assembly.
13. Noise with ames
on and heater o.
13a. Defective ame generator
drive motor.
13b. Dented back panel
13c. Warped spinner sha
13a. Replace ame generator drive motor.
13b. Refer to TSI customer service.
13c. Refer to TSI customer service.
14. Is it safe to place
unit on carpet?
14. Product Inquriy 14. It is safe to place unit on carpet but make sure any ammable
items are at least 3 feet away from front and sides of the unit.
15. How many square
feet will my unit
warm up?
15. Product Inquriy 15. Provides supplemental heat up to 1000 square feet
16. Flame eect works
but heater
function does not
and the ember bed
ashes when
the heater button
is pressed.
16. e heater is disabled. 16. With the power on press and hold the POWER button on the
control panel for 10 seconds. Once re-enabled the emberbed
lights will ash multiple times.
17. Remote control is
not working when
buttons are
pressed.
17a. No batteries or battery power.
17b. Poor signal
17c. Distance
17a. Change the remote batteries.
17b. Operate remote transmitter at a slow measured pace. Press the
remote control buttons with an even motion and gentle pressure.
Repeatedly pressing buttons in rapid succession may cause the
transmitter to malfunction.
17c. Operate the remote at a distance less than 20 feet from the front
of the appliance; point the remote at the control panel.
www.tsicustomerservice.comA612
9
EXPLODED VIEW
Part Part Name Part Number
1 Main Circuit Board Y17-S243-P15
2 Flame Generator Drive Motor Y16-S174-P10
3
Door Pull Y16-S201-DP
4 Control Panel Circuit Board Y17-S243-P32
5 Heater/Blower Assembly Y15-S201-P01
6 Stove legs
SL-5011-01
SL-5011-03
SL-5011-04
7 Remote control P166
8
NTC-S
www.tsicustomerservice.comA612
10
FCC/IC INFORMATION
Warning: Changes or modications to this unit not expressly approved by the party responsible for compliance could void
user’s authority to operate the equipment.
NOTE: is equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of
the FCC Rules. ese limits are designed to provide reasonable protection against harmful interference in a residential
installation. is equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. if this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or more of the following measures.
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
is device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) is device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
is Class B digital apparatus complies with Canadian ICES-003.
BATTERY REPLACEMENT
Note:
Battery disposal
Please always dispose of batteries
at a suitable recycling point.
AAA 1.5V
AAA 1.5V
NOTE: Do not mix old and new batteries.
Do not mix alkaine, standard (carbon zinc), or rechargable (nicad, nimh, etc.) batteries.
CAUTION:
• Do not ingest batteries.
• Non-rechargeable batteries are not to be recharged.
• Batteries are to be inserted with the correct polarity.
• Exhausted batteries are to be removed from the product.
• Always purchase the correct size and grade of battery most suitable for the intended use.
• Replace all batteries of a set at the same time.
• Clean the battery contacts and also those of the device prior to battery installation.
• Remove used batteries promptly.
www.tsicustomerservice.comA612
11
1-YEAR LIMITED WARRANTY
e manufacturer warrants that your new Electric Stove is free from manufacturing and material defects for a period of one
year from date of puchase, subject to the following conditions and limitations.
1. Install and operate this appliance in accordance with the installation and operating instructions furnished with the
product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify
this warranty.
2. is warranty is non-transferable, and is made to the original owner, provided that the purchase was made through
an authorized supplier of the product.
3. e warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship,
provided that such part(s) have been subjected to normal conditions of use and service, aer said defect is conrmed
by the manufacturer’s inspection.
4. e manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding
the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s),
repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the manufacturer assume
responsibility for same.
6. e owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or
damage arising out of the use, or inability to use the product,except as provided by law.
7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any
obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. e manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with
respect to the sale of the product.
9. e warranties as outlined within this document do not apply to non accessories used in conjunction with the
installation of this product.
10.is warranty gives you specic legal rights, and you may also have other rights which vary from state to state.
is warranty is void if:
a. e Stove is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
CUSTOMER SERVICE
www.tsicustomerservice.com
For Customer Service Call 1-866-661-1218
Questions? Our message centers are available 7 days a week 24 hours a day at our toll-free help line. Our
Consumer Service department is available Monday – Friday 8:30 am – 5:30 pm EST. We can help you with
assembly and if necessary, replace damaged/missing parts.
IMPORTANT:
Before contacting Customer Service please have this information available:
• Serial Number
• Model Number
• Sales Receipt or Proof of Purchase
www.tsicustomerservice.comA612
12
www.tsicustomerservice.com
TM / MC / MR
