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ALLOWED UNDER THE COPYRIGHT LAWS. THE
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WARRANTY STATEMENTS ACCOMPANYING SUCH
PRODUCTS AND SERVICES. NOTHING HEREIN
SHOULD BE CONSTRUED AS CONSTITUTING AN
ADDITIONAL WARRANTY. HP SHALL NOT BE
LIABLE FOR TECHNICAL OR EDITORIAL ERRORS
OR OMISSIONS CONTAINED HEREIN.
© Copyright 2024 HP Development Company,
L.P.
Trademark Credits
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries.
Mac, OS X, macOS, and AirPrint are trademarks
of Apple Inc., registered in the U.S. and other
countries.
ENERGY STAR and the ENERGY STAR mark
are registered trademarks owned by the U.S.
Environmental Protection Agency.
Android and Chromebook are trademarks of
Google LLC.
iOS is a trademark or registered trademark of
Cisco in the U.S. and other countries and is used
under license.
Safety Information
Always follow basic safety precautions when
using this product to reduce risk of injury from
re or electric shock.
- Read and understand all instructions in the
documentation that comes with the printer.
- Observe all warnings and instructions marked
on the product.
- Unplug this product from wall outlets before
cleaning.
- Do not install or use this product near water, or
when you are wet.
- Install the product securely on a stable surface.
- Install the product in a protected location
where no one can step on or trip over the line
cord, and the line cord cannot be damaged.
- If the product does not operate normally, see
Solve a problem in this guide.
- There are no user-serviceable parts inside.
Refer servicing to qualied service personnel.
Table of contents
1Get started...................................................................................................................................................................................................1
Printer views ...........................................................................................................................................................................................1
Front view.......................................................................................................................................................................................1
Rear view........................................................................................................................................................................................2
Control panel features...........................................................................................................................................................................2
Control panel view ........................................................................................................................................................................2
How to use the control pad ................................................................................................................................................3
Function icons................................................................................................................................................................................3
To install HP software and open the app ...........................................................................................................................................4
2Connect your printer...................................................................................................................................................................................5
Administrator Sign In.............................................................................................................................................................................5
Sign In to the printer.....................................................................................................................................................................5
Connect to a Wi-Fi network ..................................................................................................................................................................5
Connect to a Wi-Fi network/Wi-Fi Protected Setup using the control panel ......................................................................5
Connect to a Wi-Fi network using the HP software.................................................................................................................6
Check Wi-Fi status.........................................................................................................................................................................6
Connect to an Ethernet network .........................................................................................................................................................6
Connect using a USB cable ...................................................................................................................................................................7
Change the connection type.................................................................................................................................................................7
USB to Wi-Fi ...................................................................................................................................................................................7
Wi-Fi to USB ...................................................................................................................................................................................7
3Load media ..................................................................................................................................................................................................8
Before you begin ....................................................................................................................................................................................8
Load paper to single-sheet slot tray 1 ...............................................................................................................................................8
Load letterhead or preprinted paper in tray 1...................................................................................................................................9
Load paper to tray 2 ........................................................................................................................................................................... 10
Load letterhead or preprinted paper in tray 2................................................................................................................................ 12
Portrait printing.......................................................................................................................................................................... 12
Landscape printing .................................................................................................................................................................... 13
Load and print envelopes .................................................................................................................................................................. 14
Load envelopes into a tray ....................................................................................................................................................... 15
Print envelopes........................................................................................................................................................................... 15
Load and print labels.......................................................................................................................................................................... 16
Load labels into a tray............................................................................................................................................................... 16
Print labels .................................................................................................................................................................................. 16
Change the default paper settings................................................................................................................................................... 17
4Congure your printer............................................................................................................................................................................. 18
iii
Use HP software.................................................................................................................................................................................. 18
Congure using the embedded web server (EWS) ........................................................................................................................ 18
Open the embedded web server (EWS) ................................................................................................................................. 19
View or change network settings............................................................................................................................................ 19
Manually change IPv4 and IPv6 TCP/IP parameters............................................................................................................. 19
Change printer settings...................................................................................................................................................................... 20
Assign or change the system password.......................................................................................................................................... 20
Change energy-conservation settings ............................................................................................................................................ 20
Update printer...................................................................................................................................................................................... 20
Update printer using the control panel .................................................................................................................................. 20
Update printer using the embedded web server (EWS) ...................................................................................................... 21
HPWebJetadmin................................................................................................................................................................................ 21
5Print............................................................................................................................................................................................................ 22
Print from a Windows computer....................................................................................................................................................... 22
Print from a Mac computer................................................................................................................................................................ 22
Print from mobile devices.................................................................................................................................................................. 23
Print using Wi-Fi Direct....................................................................................................................................................................... 23
Tips for successful printing................................................................................................................................................................ 23
Toner cartridge tips.................................................................................................................................................................... 23
Paper loading tips ...................................................................................................................................................................... 24
6Supplies, accessories, and parts............................................................................................................................................................ 25
Order supplies, accessories, and parts............................................................................................................................................ 25
Order ............................................................................................................................................................................................ 25
Supplies and accessories.......................................................................................................................................................... 25
Check estimated toner levels................................................................................................................................................... 26
Customer self-repair parts ....................................................................................................................................................... 26
Congure the HP toner-cartridge-protection supply settings............................................................................................ 27
Enable or disable the Cartridge Policy feature...................................................................................................................... 27
Replace toner cartridge............................................................................................................................................................. 27
Cartridge low........................................................................................................................................................................................ 30
Cartridge is low........................................................................................................................................................................... 30
Cartridge is very low .................................................................................................................................................................. 30
Change the “Very Low” settings .............................................................................................................................................. 30
Order supplies............................................................................................................................................................................. 31
7Solve a problem ....................................................................................................................................................................................... 32
Jams and paper-feed issues.............................................................................................................................................................. 32
Possible jam locations............................................................................................................................................................... 32
Remove jammed paper............................................................................................................................................................. 33
Clear a paper jam from single sheet slot tray 1........................................................................................................... 33
Clear a paper jam from tray 2 ......................................................................................................................................... 35
Clear a paper jam from the rear access door................................................................................................................ 37
Clear a paper jam in the output bin................................................................................................................................ 38
iv
Solve paper-feed problems ............................................................................................................................................................... 40
Printing issues ..................................................................................................................................................................................... 41
Fix print quality issues............................................................................................................................................................... 41
Print from a dierent software program ...................................................................................................................... 41
Check the paper-type setting for the print job............................................................................................................. 41
Check toner-cartridge status .......................................................................................................................................... 42
Print a cleaning page........................................................................................................................................................ 42
Visually inspect the toner cartridge ............................................................................................................................... 42
Check paper and the printing environment.................................................................................................................. 42
Adjust color settings (Windows) ..................................................................................................................................... 44
Adjust Print Density .......................................................................................................................................................... 44
Print and interpret the print quality page ..................................................................................................................... 44
Resolving print quality problems............................................................................................................................................. 45
Troubleshoot print quality problems............................................................................................................................. 45
Network and connection issues........................................................................................................................................................ 50
Fix Wi-Fi connection................................................................................................................................................................... 50
Wi-Fi connectivity checklist ...................................................................................................................................................... 51
The printer does not print after the Wi-Fi conguration completes.................................................................................. 51
The printer does not print, and the computer has a third-party rewall installed.......................................................... 52
The Wi-Fi connection does not work after moving the Wi-Fi router or printer................................................................ 52
Cannot connect more devices to the Wi-Fi printer (Wi-Fi Direct) ....................................................................................... 52
The printer cannot print when your computer is on a VPN................................................................................................. 52
The network does not appear in the wireless networks list ............................................................................................... 52
The Wi-Fi network is not functioning...................................................................................................................................... 53
Reduce interference on a wireless network........................................................................................................................... 53
Fix Wi-Fi Direct connection ....................................................................................................................................................... 53
Fix Ethernet connection............................................................................................................................................................ 54
Poor physical connection.......................................................................................................................................................... 54
The computer is using the incorrect IP address for the printer.......................................................................................... 54
The computer is unable to communicate with the printer.................................................................................................. 54
The printer is using incorrect link and duplex settings for the network ........................................................................... 55
New software programs might be causing compatibility problems.................................................................................. 55
The computer or workstation might be set up incorrectly.................................................................................................. 55
The printer is disabled, or other network settings are incorrect........................................................................................ 55
Restore original network settings........................................................................................................................................... 55
Understand printer reports ............................................................................................................................................................... 55
Print a printer report.................................................................................................................................................................. 56
Print a report from EWS............................................................................................................................................................ 56
EWS reports ................................................................................................................................................................................ 56
Restore settings .................................................................................................................................................................................. 56
Restore network settings .................................................................................................................................................................. 57
HP support ........................................................................................................................................................................................... 57
Contact HP................................................................................................................................................................................... 58
Register printer........................................................................................................................................................................... 58
Additional warranty options..................................................................................................................................................... 58
Additional information .............................................................................................................................................................. 58
v
8HP EcoSolutions (HP and the Environment)........................................................................................................................................ 59
Power management........................................................................................................................................................................... 59
Appendix APrinter specications ............................................................................................................................................................. 60
Technical specications...................................................................................................................................................................... 60
System requirements......................................................................................................................................................................... 60
Supported operating systems .......................................................................................................................................................... 60
Printer hardware setup and software installation......................................................................................................................... 61
Supported Wi-Fi band......................................................................................................................................................................... 61
Printer dimensions.............................................................................................................................................................................. 62
Power consumption, electrical specications, and acoustic emissions ..................................................................................... 62
Operating-environment range.......................................................................................................................................................... 62
Warning icons ...................................................................................................................................................................................... 63
Laser Warning...................................................................................................................................................................................... 63
Appendix BService and support............................................................................................................................................................... 64
HP limited warranty statement ........................................................................................................................................................ 64
Country Specic Terms.............................................................................................................................................................. 65
Australia ............................................................................................................................................................................. 65
New Zealand...................................................................................................................................................................... 66
UK, Ireland, and Malta................................................................................................................................................................ 67
Austria, Belgium, Germany, and Luxemburg ......................................................................................................................... 67
Belgium, France, and Luxemburg............................................................................................................................................ 68
Italy............................................................................................................................................................................................... 69
Spain............................................................................................................................................................................................. 69
Denmark...................................................................................................................................................................................... 70
Norway......................................................................................................................................................................................... 70
Sweden........................................................................................................................................................................................ 70
Portugal....................................................................................................................................................................................... 71
Greece and Cyprus ..................................................................................................................................................................... 71
Hungary ....................................................................................................................................................................................... 71
Czech Republic............................................................................................................................................................................ 72
Slovakia........................................................................................................................................................................................ 72
Poland.......................................................................................................................................................................................... 72
Bulgaria........................................................................................................................................................................................ 72
Romania....................................................................................................................................................................................... 73
Belgium and the Netherlands .................................................................................................................................................. 73
Finland ......................................................................................................................................................................................... 73
Slovenia ....................................................................................................................................................................................... 74
Croatia.......................................................................................................................................................................................... 74
Latvia............................................................................................................................................................................................ 74
Lithuania...................................................................................................................................................................................... 75
Estonia......................................................................................................................................................................................... 75
Russia........................................................................................................................................................................................... 75
Limited Warranty Statement for HP Print Cartridges, Imaging Drums, and Imaging Units for use with HP LaserJet
Printers, HP Laser Printers and Samsung Branded Laser Printers............................................................................................. 75
vi
HP policy on non-Original HP supplies............................................................................................................................................ 75
HPanticounterfeit Web site............................................................................................................................................................... 76
Data stored on the toner cartridge................................................................................................................................................... 76
End User License Agreement............................................................................................................................................................ 76
Customer self-repair warranty service............................................................................................................................................ 81
Customer support............................................................................................................................................................................... 81
Appendix CEnvironmental product stewardship program .................................................................................................................. 83
Protecting the environment .............................................................................................................................................................. 83
Ozone production................................................................................................................................................................................ 83
Power consumption............................................................................................................................................................................ 83
Paper use.............................................................................................................................................................................................. 83
Plastics.................................................................................................................................................................................................. 84
HPLaserJet print supplies................................................................................................................................................................. 84
Paper..................................................................................................................................................................................................... 84
Material restrictions............................................................................................................................................................................ 84
Disposal of waste equipment by users (EU and India).................................................................................................................. 84
Electronic hardware recycling ........................................................................................................................................................... 84
Hardware recycling information (Brazil).......................................................................................................................................... 85
Chemical substances.......................................................................................................................................................................... 85
Product Power Data per European Union Commission Regulation 1275/2008 ...................................................................... 85
SEPA Ecolabel User Information (China).......................................................................................................................................... 85
The regulation of the implementation on China energy label for printer, and copier.............................................................. 86
Restriction of Hazardous Substances statement (India) .............................................................................................................. 86
WEEE (Turkey)...................................................................................................................................................................................... 86
The Table of Hazardous Substances/Elements and their Content (China)................................................................................ 87
Material Safety Data Sheet (MSDS) .................................................................................................................................................. 87
EPEAT.................................................................................................................................................................................................... 88
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) ......................................................... 88
For more information ......................................................................................................................................................................... 89
Appendix DRegulatory information......................................................................................................................................................... 90
Regulatory statements ...................................................................................................................................................................... 90
European Union and United Kingdom Regulatory Notice.................................................................................................... 90
Regulatory model numbers ..................................................................................................................................................... 90
FCC regulations........................................................................................................................................................................... 91
Canada - Industry Canada ICES-003 Compliance Statement ............................................................................................. 91
Power cord instructions ............................................................................................................................................................ 91
Laser safety ................................................................................................................................................................................ 91
Laser safety statement for EMEA............................................................................................................................................ 92
Laser statement for Finland..................................................................................................................................................... 92
vii
GS statement (Germany) .......................................................................................................................................................... 92
Nordic Statements (Denmark, Finland, Norway, Sweden)................................................................................................... 93
Taiwan BSMI USB Port (Walk-up) Statement ......................................................................................................................... 93
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kirgizstan, Russia)........................................................................ 93
Производитель и дата производства......................................................................................................................... 93
Өндіруші жəне өндіру мерзімі ...................................................................................................................................... 93
Местные представители................................................................................................................................................ 93
Жергілікті өкілдіктері...................................................................................................................................................... 94
Wireless statements........................................................................................................................................................................... 94
FCC compliance statement—United States........................................................................................................................... 94
Australia statement................................................................................................................................................................... 94
Belarus statement ..................................................................................................................................................................... 94
Brazil ANATEL statement.......................................................................................................................................................... 95
Canadian statements ................................................................................................................................................................ 95
China CMIIT Wireless statements............................................................................................................................................. 95
Korean statement ...................................................................................................................................................................... 95
Taiwan statement (Traditional Chinese)................................................................................................................................. 95
Products with 5 GHz Operation Industry of Canada............................................................................................................. 96
Taiwan NCC Statement:(Only for 5GHz).................................................................................................................................. 96
Exposure to Radio Frequency Radiation (Canada) ............................................................................................................... 96
European regulatory notice...................................................................................................................................................... 96
Notice for use in Russia............................................................................................................................................................. 96
Mexico statement....................................................................................................................................................................... 97
Thailand statement ................................................................................................................................................................... 97
Vietnam Telecom........................................................................................................................................................................ 97
Dynamic Security Enabled Printers......................................................................................................................................... 97
viii
Get started1
Learn about printer parts, control panel features, and other printer functionalities.
Printer views
Printer parts and their descriptions.
Front view
Printer parts on the front.
Table 1-1 Front view
Feature Description
1 Power button
2 Output tray extension
3 Output tray
4 Control panel display
5 Control pad
6 Main Input tray / Tray 2
7 Single-sheet priority feed slot tray 1
8 Cartridge access door
Get started 1
Rear view
Printer parts on the rear.
Table 1-2 Rear view
Feature Description
1 Power connection
2 Rear access door
3 Rear USB port
4 Ethernet network port
Control panel features
The control panel provides interaction through control pad to indicate status, errors, and more.
Control panel view
The control panel display provides access to the printer features.
NOTE: The features that appear on the control panel and the order in which they appear can vary, depending
on the printer conguration.
Figure 1-1 Control panel view
2 Chapter 1Get started
Table 1-3 Control panel buttons
Buttons Description
Back Use this button for the following actions:
● Exit the control-panel menus.
● Scroll back to a previous menu in a submenu list.
● Scroll back to a previous menu item in a submenu list (without saving changes to the menu
item).
Home Press this button to view the Home screen on the control panel.
Cancel Press this button to cancel a print job or to exit the control panel menus.
How to use the control pad
Press the up/down/left/right button to select or navigate through the options in the control panel and press
OK
on the control pad to conrm a selection.
Figure 1-2 Control pad
Function icons
The control panel display provides large icons to easily access the primary features of your printer.
Table 1-4
Function icons
Function icons Description
Menu Access printer functions, view and change printer settings, print reports, and get help information.
How to use the control pad 3
Table 1-4 Function icons (continued)
Function icons Description
Sign In/Sign Out Provides access control to the printer.
Trays Check loaded paper size and type, and change paper settings if needed.
Supplies Check the estimated toner levels and cartridge information.
Help Check the contextual help content if it is available for the current operation.
To install HP software and open the app
Complete the following steps to install and open HP software, connect your printer, and begin using the app.
1. Go to hpsmart.com to download and install HP software app on your device.
NOTE:
● iOS, Android, Windows 10 and above, and macOS: You can download HP software from the respective
app stores for the device.
2. Open HP software after installation.
● iOS/Android: From the mobile device desktop or app menu, tap HP software.
● Windows 10 and above: From the computer desktop, click Start, and then select HP software from the
app list.
● macOS: From the Launchpad, select HP software.
3. Sign in to the HP Smart app using the HP account created during setup. See Connect to a Wi-Fi network
using the HP software.
4 Chapter 1Get started
Connect your printer2
Learn about dierent ways to connect your printer.
Administrator Sign In
While accessing certain settings from the printer control panel, the printer might prompt for a username and
password. Some settings in the printer control panel are locked for security reasons. To access these settings,
sign in using your username and password (PIN).
Sign In to the printer
Follow the steps to sign in when no Printer User accounts are created:
1. At the printer control panel, use the control pad to select Sign In option, and press OK button to conrm.
2. On the control pad, press the down button to select the Sign-In Method, and then press OK.
3. Select Device Administrator and press OK to continue.
4. Press OK to enter the password (the PIN is located on the sticker inside the front door).
NOTE: If the administrator has already congured a username and password or has changed the default
PIN to a custom PIN, contact the printer administrator to get the username and password.
Connect to a Wi-Fi network
Make sure your network is ready before connecting your printer to a Wi-Fi network.
● The printer is not connected to the network using an Ethernet cable.
● The printer Wi-Fi is turned on and the Wi-Fi network is set up and working properly.
● The printer and the devices that use the printer are on the same network (subnet). While connecting the
printer, you might be prompted to enter the Wi-Fi network name (SSID) and a Wi-Fi password.
TIP:
● Visit hpsmart.com/wirelessprinting for more information about setting up and using the printer wirelessly.
● If you run into any problem with Wi-Fi connect, see Restore original network settings.
Connect to a Wi-Fi network/Wi-Fi Protected Setup using the control panel
Use the Wi-Fi Setup or Wi-Fi Protected Setup from the printer control panel to connect the printer wirelessly.
NOTE: If the printer has never been congured to connect to a Wi-Fi network before, turning on the Wi-Fi
capability automatically starts the Wi-Fi Setup.
1. At the printer control panel, use the control pad to select Menu option, and press OK button to conrm.
2. Press the down button to select Settings, and press OK button to continue.
Connect your printer
5
3. Select Network settings and press OK.
4. Select Wi-Fi and press OK.
5. Select Wi-Fi Setup or Wi-Fi Protected Setup and press OK.
6. Then follow the on-screen instructions to add the printer to your network.
After connecting the printer wirelessly, visit hpsmart.com to download and install the HP software on your device.
Connect to a Wi-Fi network using the HP software
Use the HP software on your computer or mobile device to set up or connect the printer to your Wi-Fi network.
See Use HP software.
NOTE:
● HP software uses Bluetooth for printer setup. It does not support printing using Bluetooth.
● Turn on Bluetooth and location services on your mobile device.
● Make sure your printer Wi-Fi is turned on and the printer is in Wi-Fi setup mode.
● Make sure your computer or mobile device is connected to the same Wi-Fi network as the printer.
1. Open the HP software on your device.
If prompted, create or sign in to an HP account and register the printer.
2. In the software, follow the on-screen instructions to add or connect the printer.
Check Wi-Fi status
View the status of the printer Wi-Fi connection from the printer control panel.
1. At the printer control panel, use the control pad to select Menu option, and press OK button to conrm.
2. Press the down button to select Settings, and press OK button to continue.
3. Select Network settings and press OK.
4. Select Wi-Fi and press OK to view Wi-Fi status.
Connect to an Ethernet network
You can connect your printer to an Ethernet network.
NOTE: The Wi-Fi connection is automatically disabled when you connect the Ethernet cable.
1. Connect your computer to the router.
2. Connect your printer and router using an Ethernet cable.
3. Open the HP software on your computer.
If prompted, create or sign in to an HP account and register the printer.
4. In HP software, add the printer, and then follow the on-screen instructions to add or connect the printer.
6
Chapter 2Connect your printer
Connect using a USB cable
You can connect your printer using a USB cable.
NOTE: While you are setting up the printer for the rst time and to use all the available features of this printer,
complete setup using HP software and an Internet connection. After setup, you can print using a USB cable if
needed.
1. Connect the printer and computer using a USB cable.
2. Open the HP software on your computer.
If prompted, create or sign in to an HP account and register the printer.
3. In HP software, add the printer, and then follow the on-screen instructions to add or connect the printer.
Change the connection type
If you have already connected your printer, you can change the connection from USB to Wi-Fi or from Wi-Fi to
USB.
USB to Wi-Fi
Unplug the USB cable from the printer and connect the printer to your network.
See Connect to a Wi-Fi network.
Wi-Fi to USB
Change the printer connection from Wi-Fi to USB.
1. Connect the printer and computer using a USB cable.
2. Open the HP software on your computer.
If prompted, create or sign in to an HP account and register the printer.
3. In HP software, add the printer, and then follow the on-screen instructions to add or connect the printer.
Connect using a USB cable 7
Load media3
Learn how to load paper and change settings.
Before you begin
NOTE:
● To protect the printer and avoid printing problems, be sure to select the correct paper settings from the HP
software before printing.
● For the tray capacity and list of supported paper sizes, visit www.support.hp.com. Select your country/
region and language, nd your printer, click Product Information, and check the product specications for
your printer.
● Do not load paper while the printer is printing.
● Remove any paper before loading a dierent paper type or size.
● When loading the tray, do not fan the paper.
● Use paper that is not wrinkled, folded, or damaged.
● Use only one paper size. For example, do not place A5 paper over A4 size paper.
● Straighten the stack of paper and adjust the paper guides to ensure paper does not slant/skew when
printing.
Load paper to single-sheet slot tray 1
This tray holds 1 sheet of paper, use it to print single-page documents, documents that require multiple paper
types, or envelopes.
1. Move the paper width guides in the single-sheet priority feed slot outward.
8 Chapter 3Load media
2. Place the top edge of the sheet at the opening, and then adjust the side guides so that they lightly touch
the sheet, but do not bend it.
3. Insert the single sheet into the slot and hold it. The printer will pull the sheet partially into the paper path.
NOTE: Depending on the size of the paper, you might need to support the sheet with two hands until the
sheet advances into the printer.
4. At the computer, begin the printing process from the software application. Make sure that the driver is set to
the correct paper type and size for the paper being printed from the single-sheet priority feed slot.
Load letterhead or preprinted paper in tray 1
Follow these steps to portrait printing.
● 1-sided printing: Load the paper face-up with the top edge leading into the printer.
Load letterhead or preprinted paper in tray 1
9
● 2-sided printing: Load the paper face-down with the top edge leading into the printer.
● 1-sided or 2-sided printing: Load the prepunched paper with the holes towards the left side of the printer.
Load paper to tray 2
This tray holds up to 250 sheets of 75 g/m2 (20 lb) paper.
1. Open the tray.
NOTE: Do not open this tray while it is in use.
10
Chapter 3Load media
2. Adjust the paper guides by squeezing the adjustment latches and sliding the guides to the size of the paper
being used.
NOTE: To load legal-size paper, extend the tray front by pressing the blue latch and pulling the front of the
tray. When loaded with legal-size paper, tray 2 extends from the front of the printer approximately 57.5mm
(2.2in).
3. Load the paper into the tray.
Load paper to tray 2 11
4. Adjust the guides so that they lightly touch the paper stack, but do not bend it.
NOTE:
● Do not adjust the paper guides tightly against the paper stack.
● To prevent jams, adjust the paper guides to the correct size and do not overll the tray.
5. Close the tray.
Load letterhead or preprinted paper in tray 2
Tray 2 can be used to print in either portrait or landscape mode on a letterhead or preprinted paper.
Portrait printing
Follow these steps to portrait printing.
● 1-sided printing: Load the paper face-up with the top edge toward the back of the tray.
12
Chapter 3Load media
● 2-sided printing: Load the paper face-down with the top edge toward the back of the tray.
● 1-sided or 2-sided printing: Load the prepunched paper face-up with the holes toward the left side of the
tray.
Landscape printing
Follow these steps to landscape printing.
● 1-sided printing: Load the paper face-up with the top edge toward the back of the tray.
Landscape printing
13
● 2-sided printing: Load the paper face-down with the top edge toward the back of the tray.
● 1-sided or 2-sided printing: Load the prepunched paper face-up with the holes toward the front of the tray.
Load and print envelopes
Load envelopes into one of the two available paper trays. Make sure the envelopes are loaded face-up with the
short, postage end leading into the printer.
14
Chapter 3Load media
Load envelopes into a tray
Load envelopes into one of the two available paper trays. Make sure the envelopes are loaded face-up with the
short, postage end leading into the printer.
● Tray 1: Load one envelope into the single feed slot. Adjust the paper guides until they touch the edges of the
envelope.
● Tray 2: Pull out tray 2 and load up to ten envelopes. Adjust the paper guides until they touch the edges of
the envelopes, and then push the tray in.
Print envelopes
Select the correct settings in the print driver before sending the print job to the printer.
1. Select the Print option from the software you want to print from.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the size of your envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Tray 1 or Manual feed (Tray 2).
7. Click the OK button to close the Document Properties dialog box.
Load envelopes into a tray
15
8. In the Print dialog box, click the Print button to print the job.
Load and print labels
Load labels into the printer and print the labels using proper print settings.
Load labels into a tray
Load labels into one of the two available paper trays. Make sure the labels are loaded face-up with the top edge
leading into the printer.
● Tray 1: Load one label into the single feed slot. Adjust the paper guides until they touch the edges of the
label.
● Tray 2: Pull out tray 2 and load up to fty sheets of labels. Adjust the paper guides until they touch the edges
of the labels, and then push the tray in.
Print labels
Select the correct settings in the print driver before sending the print job to the printer.
1. Select the Print option from the software you want to print from.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
3. Click the Paper/Quality tab.
16
Chapter 3Load media
4. In the Paper size drop-down list, select the size of your labels.
5. In the Paper type drop-down list, select Label.
6. In the Paper source drop-down list, select Tray 1 or Manual feed (Tray 2).
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.
Change the default paper settings
The printer can automatically detect whether the input tray has paper loaded and detect whether the loaded
paper is large, small, or medium width. You can change the default large, medium, or small paper size detected
by the printer.
1. At the printer control panel, press the right button on the control pad to select Trays option.
2. Press OK button to conrm.
3. Select Modify and press OK to make the desired changes.
Change the default paper settings 17
Congure your printer4
Learn how to congure your printer using the HP software, printer control panel and the embedded web server
(EWS).
Use HP software
HP software helps you perform printer tasks from a mobile device or computer.
● Set up and connect your printer.
● Print and scan documents and photos.
● Share documents through email and other applications.
● Manage printer settings, check printer status, print reports, and order supplies.
NOTE:
● You can download the HP software from the app store for your device.
● HP software supports mobile devices and computers running on certain versions of iOS, Android, Windows,
and macOS.
Visit hp.com/support for more information on systems requirements.
● HP software is only available in some languages and only supports some le formats. Some features are
only available on certain printers or models.
Install the HP software and create an HP account:
1. Visit hpsmart.com to download and install the HP software on your device.
2. Open the HP software.
If prompted, create or sign in to an HP account and register the printer.
3. Connect the printer.
See Connect your printer.
Congure
using the embedded web server (EWS)
The EWS is the printer homepage accessed through a web browser. Use the EWS to manage printer functions
and settings from your computer or mobile device.
● View the printer status information.
● Check the information and status of the printing supplies.
● View and change the network and the printer settings.
18
Chapter 4Congure your printer
Things to note when accessing the EWS.
● If the web browser displays a message indicating that the website is unsafe, select the option to continue.
Accessing the website does not harm your device.
● Depending on how the printer is connected, some features in the EWS might not be available.
● For your security, some settings in the EWS are password-protected.
If prompted for password, enter the default printer PIN available on the label inside the printer access door. If
you have changed the password, enter your new password.
● The EWS is not accessible beyond the network rewall.
Use the EWS to view or change IP conguration settings, and manually set an IPv4 address, subnet mask and
default gateway.
Open the embedded web server (EWS)
Open a web browser and type the IP address or hostname of the printer.
NOTE: For printer connected using the Wi-Fi Direct connection, use this IP address: 192.168.223.1
1. At the printer control panel, use the control pad to select Menu option, and press OK button to conrm.
2. Press the down button to select Info, and press OK to continue.
3. Select Wi-Fi details or Ethernet details and press OK to nd the IP address.
If prompted for password, enter the default printer PIN available on the label inside the printer access door. If you
have changed the password, enter your new password.
NOTE: You can also open the EWS using the HP software.
View or change network settings
When troubleshooting or setting up your printer, it might be necessary to view or edit its network settings.
1. Open the EWS.
2. From the left menu, click Network:
● To view network information, click Network Summary.
● To change network settings, click Network Settings.
Manually change IPv4 and IPv6 TCP/IP parameters
It might be necessary to manually congure a printer IP address when the printer is not detected on your
network.
1. Open the EWS.
2. From the left menu, click the Network tab, and then click the Network Settings tab.
3. Click IP Settings.
Open the embedded web server (EWS)
19
4. On the IP Settings page, click the Protocols drop-down menu, and then select one of the following:
● IPv4 Only
● IPv6 Only
● Both IPv4 and IPv6
Change printer settings
Use the control panel to view or change printer settings. You can also change printer settings using the HP
software or the embedded web server (EWS).
1. At the printer control panel, use the control pad to select Menu option, and press OK button to conrm.
2. Press the down button to select Settings, and press OK button to continue.
3. Select the desired option to make the necessary changes.
TIP: Press Home to return to the main screen.
Assign or change the system password
Assign an administrator password using the embedded web server (EWS) to prevent unauthorized users from
changing the printer settings.
1. Open the EWS.
2. From the left menu, click Security, and then click Password Settings.
3. On the Admin Account Password page, enter the password in the New Password* eld.
4. Re-enter the password in the Conrm Password eld.
5. Click Apply.
NOTE: Make note of the password and store it in a safe place.
Change energy-conservation settings
The printer includes several economy features to conserve energy and supplies.
See Power management for more information on printer energy-conservation settings.
Update printer
HP periodically releases
rmware updates to enhance product functionality and x issues. By default, if the
printer is connected to the internet, the printer automatically checks for updates at regular intervals.
Update printer using the control panel
You can update your printer rmware manually using the control panel.
1. At the printer control panel, use the control pad to select Menu option, and press OK button to conrm.
20
Chapter 4Congure your printer
2. Press the down button to select Settings, and press OK button to continue.
3. Select Firmware Update and press OK and then select any of the desired option:
● Auto Update (Recommended): The printer automatically checks and installs new rmware updates.
● Notify When Available: The printer automatically checks for new rmware updates and displays a
notication on the control panel when an update is available.
● Do Not Check: The printer does not automatically check for any updates.
Update printer using the embedded web server (EWS)
You can update your printer rmware using the EWS.
1. Open the EWS.
See Open the embedded web server (EWS).
If prompted for password, enter the default printer PIN available on the label inside the printer access door.
If you have changed the password, enter your new password.
2. From the left menu, click General, and then click Firmware Update.
3. On the Firmware Information page, click Check for Update.
If a printer update is available, the printer installs the update and restarts.
NOTE: If prompted for proxy settings, follow the on-screen instructions to set up a proxy server. If you do not
have the details, contact your network administrator or the person who set up the network.
HPWebJetadmin
HPWeb Jetadmin is an award-winning, industry-leading tool for eiciently managing a wide variety of networked
HP products, including printers, multifunction printers, and digital senders. This single solution allows you
to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HPWeb Jetadmin upgrades are periodically made available to provide support for specic product features. Go to
www.hp.com/go/webjetadmin for more information.
Update printer using the embedded web server (EWS) 21
Print5
Learn how to print from your computer or mobile device.
Install HP software on smartphone, laptop, desktop computer, or other devices to print, scan, and manage your
printer.
NOTE: If a multi-copy print job fails to print, the print job should be resubmitted with number of copies set to
1.
Print from a Windows computer
You can print from the le menu of most apps.
Make sure you have installed the HP software. See Use HP software.
1. Open the document you wish to print.
2. From the File menu in your software program, select the Print option.
NOTE: Make sure your printer is selected from the list of available printers.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Setup, or
Preferences.
4. Change any print settings if needed, and click OK.
5. Click Print or OK to print.
Print from a Mac computer
Use the Print command from any open le.
1. If you are printing for the rst time, complete the following steps.
a. Open System Preference, and select Printers & Scanners.
b. Click the Add button/icon , select the printer from the printer list, and then click Add.
2. Open the document you want to print and use the Print command.
Make sure your printer is selected from the list of available printers.
3. Change any print settings if needed.
4. Click Print to print.
22
Chapter 5Print
Print from mobile devices
You can print documents and photos from your mobile devices using HP software, AirPrint, or the HP Print
Service Plugin.
● HP software: Visit hp.com/mobileprinting for more information on mobile printing.
● iOS: Devices running iOS 4.2 or later have AirPrint preinstalled.
● Android: Download the HP Print Service Plugin (supported by most Android devices) from the Google Play
Store and enable it on your device.
Print using Wi-Fi Direct
With Wi-Fi Direct, you can directly connect your computer or mobile device to the printer and print wirelessly
without connecting to an existing wireless network.
NOTE:
● Up to 5 computers and mobile devices can connect to the printer using a Wi-Fi Direct connection.
● Make sure to turn on Wi-Fi Direct on your printer before printing from your device. You can turn on Wi-Fi
Direct using the printer control panel or the embedded web server (EWS).
1. At the printer control panel, use the control pad to select Menu option, and press OK button to conrm.
2. Press the down button to select Settings, and press OK button to continue.
3. Select Network settings and press OK.
4. Select Wi-Fi Direct and press OK.
5. Then follow the on-screen instructions to add the printer to your network.
Visit hp.com/go/widirectprinting to learn how to use Wi-Fi Direct and for troubleshooting information.
Tips for successful printing
To print successfully, make sure you have appropriate printer settings, suicient toner in the HP cartridges, and
paper loaded correctly in the trays.
You can check the printer settings in the HP software, the embedded web server (EWS), and your software
applications.
Toner cartridge tips
Following are the tips for successful printing:
● If the print quality is not acceptable, see Troubleshoot print quality problems.
● Use Original HP toner cartridges.
Original HP toner cartridges are designed and tested with HP printers and papers to help you easily produce
great results, time after time.
NOTE:
Print from mobile devices
23
● HP cannot guarantee the quality or reliability of non-Original HP supplies. Product service or repairs
required as a result of using a non-Original HP supply will not be covered under warranty.
● To determine if you have purchased Original HP cartridges, visit hp.com/go/anticounterfeit for more
information.
● Make sure the toner cartridge is installed correctly.
For more information, see Replace toner cartridge.
● Check the estimated toner level to make sure that there is suicient toner.
For more information, see Supplies and accessories.
Paper loading tips
Following are the paper loading tips for successful printing:
● Make sure that the paper is loaded in the main tray properly, and set the correct media size and media type.
Upon loading paper in main tray, you will be prompted to set the media size and media type from the control
panel.
See Load media.
● Load a stack of paper (not just one page). All the paper in the stack must be of the same size and type to
avoid a paper jam.
● Load paper with the print-side down.
● Make sure paper is loaded in the main tray lays at and the edges are not bent or torn.
● Adjust the paper-width guides in the main tray to t snugly against all paper. Make sure that the guides do
not bend the paper in the tray.
24 Chapter 5Print
Supplies, accessories, and parts6
This section describes how to order supplies and manage accessories.
Order supplies, accessories, and parts
This topic describes how to order supplies, accessories, and parts.
Order
Table 6-1 Order
Order supplies Support sites
Order supplies and paper www.hp.com/go/suresupply
Order genuine HPparts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Supplies and accessories
● A: Standard-capacity toner cartridge.
● X: High-capacity toner cartridge.
Table 6-2
List of supplies and accessories
Cartridge name/number Part number Countries in use
HP 218A Black Original LaserJet Toner Cartridge W2180A North America and Greater Asia only
HP 218X Black Original LaserJet Toner Cartridge W2180X North America and Greater Asia only
HP 218A Cyan Original LaserJet Toner Cartridge W2181A North America and Greater Asia only
HP 218X Cyan Original LaserJet Toner Cartridge W2181X North America and Greater Asia only
HP 218A Yellow Original LaserJet Toner Cartridge W2182A North America and Greater Asia only
HP 218X Yellow Original LaserJet Toner Cartridge W2182X North America and Greater Asia only
HP 218A Magenta Original LaserJet Toner Cartridge W2183A North America and Greater Asia only
HP 218X Magenta Original LaserJet Toner Cartridge W2183X North America and Greater Asia only
HP 219A Black Original LaserJet Toner Cartridge W2190A UK, Ireland, and Europe only*
HP 219X Black Original LaserJet Toner Cartridge W2190X UK, Ireland, and Europe only*
HP 219A Cyan Original LaserJet Toner Cartridge W2191A UK, Ireland, and Europe only*
HP 219X Cyan Original LaserJet Toner Cartridge W2191X UK, Ireland, and Europe only*
HP 219A Yellow Original LaserJet Toner Cartridge W2192A UK, Ireland, and Europe only*
HP 219X Yellow Original LaserJet Toner Cartridge W2192X UK, Ireland, and Europe only*
Supplies, accessories, and parts 25
Table 6-2 List of supplies and accessories (continued)
Cartridge name/number Part number Countries in use
HP 219A Magenta Original LaserJet Toner Cartridge W2193A UK, Ireland, and Europe only*
HP 219X Magenta Original LaserJet Toner Cartridge W2193X UK, Ireland, and Europe only*
HP 222A Black Original LaserJet Toner Cartridge W2220A Latin America, ISE, Greater Asia, India, and China only
HP 222X Black Original LaserJet Toner Cartridge W2220X Latin America, ISE, Greater Asia, India, and China only
HP 222A Cyan Original LaserJet Toner Cartridge W2221A Latin America, ISE, Greater Asia, India, and China only
HP 222X Cyan Original LaserJet Toner Cartridge W2221X Latin America, ISE, Greater Asia, India, and China only
HP 222A Yellow Original LaserJet Toner Cartridge W2222A Latin America, ISE, Greater Asia, India, and China only
HP 222X Yellow Original LaserJet Toner Cartridge W2222X Latin America, ISE, Greater Asia, India, and China only
HP 222A Magenta Original LaserJet Toner Cartridge W2223A Latin America, ISE, Greater Asia, India, and China only
HP 222X Magenta Original LaserJet Toner Cartridge W2223X Latin America, ISE, Greater Asia, India, and China only
*The product is regionalized for the regions and countries listed above. However, nothing herein must be deemed
as an authorization from HP to import products into the European Economic Area, Ireland, and the UK from any
country outside that region.
Check estimated toner levels
You can check estimated toner levels using the printer control panel.
Alternatively, you can also check estimated toner levels using the HP software and the embedded web server
(EWS).
1. At the printer control panel, press the right button on the control pad to select Supplies option, and press
OK button to conrm.
2. Select Cartridges and press OK.
NOTE: Toner level alerts and indicators provide estimates for planning purposes only. When you receive a low-
toner alert, consider having a replacement cartridge available to avoid possible printing delays. You do not have
to replace the cartridges until prompted to do so.
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HPLaserJet printers to reduce repair time.
More information about the CSR program and benets can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.
● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HPservice personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HPprinter warranty.
● Parts listed as Optional self-replacement can be installed by HPservice personnel at your request for no
additional charge during the printer warranty period.
26
Chapter 6Supplies, accessories, and parts
Table 6-3 Customer self-repair parts
Item Description Self-replacement
options
Part number
Single-sheet priority feed slot tray Replacement tray for single-sheet priority feed
slot tray 1
Mandatory RM2-3080-000
250-sheet paper input tray Replacement cassette for tray 2 Mandatory RM2-3072-000
Congure the HP toner-cartridge-protection supply settings
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and
protect the cartridges that are installed from theft.
● Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only genuine
HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible print
quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control panel
displays a message that the cartridge is unauthorized and it provides information explaining how to proceed.
● Cartridge Protection: This feature permanently associates toner cartridges with a specic printer, or eet
of printers, so they cannot be used in other printers. Protecting cartridges protects your investment. When
this feature is enabled, if someone attempts to transfer a protected cartridge from the original printer into
an unauthorized printer, that printer will not print with the protected cartridge. The printer control panel
displays a message that the cartridge is protected, and it provides information explaining how to proceed.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Both features are o by default. Follow these procedures to enable or disable them.
Enable or disable the Cartridge Policy feature
The Cartridge Policy feature can be enabled or disabled using the embedded web server (EWS).
NOTE: Enabling or disabling this feature might require entering an administrator password.
1. Open the EWS.
2. From the left menu, click Supplies, and then select Supply Settings.
3. Select the desired option under Authorized HP Cartridge Policy.
Replace toner cartridge
Replace cartridges with new Original HP cartridges when toner cartridge levels are too low and no longer yield
good print quality.
NOTE: When a toner cartridge approaches the end of its useful life, redistributing the toner in the cartridge
might improve print quality and enable you to continue printing. To redistribute the toner in the cartridge,
remove the toner cartridge from the printer, gently rock the cartridge back and forth along its horizontal axis,
and then replace it in the printer.
Congure
the HP toner-cartridge-protection supply settings 27
1. Open the cartridge access door.
2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer.
3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it.
4. Recycle the used toner cartridge. To recycle the used toner cartridge, visit hp.com/recycle.
5. Remove the new cartridge from the package and gently rock it at the sides, up and down to distribute the
toner evenly inside the cartridge.
CAUTION: To prevent damage to the cartridge, hold the cartridge at each end. Do not touch the protective
cover or roller surface.
28
Chapter 6Supplies, accessories, and parts
6. Install the new toner cartridge. Make sure that the color chip on the cartridge matches the color chip on the
drawer.
CAUTION:
● When a toner cartridge approaches the end of its useful life, redistributing the toner in the cartridge
might improve print quality and enable you to continue printing. To redistribute the toner in the
cartridge, remove the toner cartridge from the printer, gently rock the cartridge back and forth along its
horizontal axis, and then replace it in the printer.
● If toner gets on your clothing, wipe it o with a dry cloth and wash the clothing in cold water. Hot water
sets toner into the fabric.
7. Insert the cartridge in the drawer and close the toner cartridge drawer.
Replace toner cartridge 29
8. Close the cartridge access door.
Cartridge low
This topic describes how to manage the cartridges at low and very low settings.
Cartridge is low
Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality is
no longer acceptable. The cartridge does not need to be replaced now.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner
cartridge into the printer and close the cover.
Cartridge is very low
Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality
is no longer acceptable. The cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has
ended.
Change the “Very Low” settings
To change printer supplies settings using the embedded web server (EWS).
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to
re-establish these settings when you install a new toner cartridge.
1. Open the EWS.
2. Click Supplies from the left navigation pane
3. Click Supply Settings tab and select the desired options.
4. Click Apply.
30
Chapter 6Supplies, accessories, and parts
Solve a problem7
Solve common printer problems.
You can get help from the HP software and the printer control panel.
● HP software: Provides alerts for printer issues (jams and other problems), links to help content, and options
to contact support for additional assistance.
See Use HP software for more information.
● Printer control panel: At the printer control panel, use the control pad and click the right button to select Help
option, and press OK button to access the Help menu, contextual help, and also animations for some
tasks.
If the suggestions do not solve the problems, try getting help using one of the support services, contact HP
support.
Visit hp.com/support for more information.
Jams and paper-feed issues
Learn how to troubleshoot jams and paper-feed issues.
Possible jam locations
Paper jams can occur in the following areas of the printer.
Table 7-1
Possible jam locations
Feature Description
1 Output tray
2 Single-sheet priority feed slot tray 1
3 Input tray/tray 2
32 Chapter 7Solve a problem
Table 7-1 Possible jam locations (continued)
Feature Description
4 Rear access door
Remove jammed paper
Look in all areas where jams can occur and remove any jammed paper or foreign objects found.
CAUTION:
● Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams.
● When removing jammed paper, use both hands to pull the paper straight out from the printer.
● To help avoid additional paper jams, make sure to remove all small pieces of paper and foreign objects
found.
● When a jam occurs, the control panel might display a message and an animation that assists in clearing the
jam.
Clear a paper jam from single sheet slot tray 1
Clear any jams in the tray area.
1. Make sure the printer is o.
2. Pull tray 2 completely out of the printer.
Remove jammed paper 33
3. Push down on the single-sheet priority feed slot, and then pull out the feed slot tray.
4. Gently pull any jammed paper straight out of the single-sheet priority feed slot.
5. Push the single-sheet priority feed slot tray 1 into the printer.
34 Chapter 7Solve a problem
6. Reinsert and close tray2.
Clear a paper jam from tray 2
Remove the input and output trays and clear any jams found inside the tray area.
1. Make sure the printer is o.
2. Pull tray 2 completely out of the printer.
Clear a paper jam from tray 2 35
3. Remove any jammed or damaged sheets of paper.
4. If no jammed paper is visible, or if jammed paper is deep enough in the tray2 feed area that it is diicult to
remove, press down on the single-sheet priority feed slot, and then remove the feed slot tray.
5. Remove any jammed or damaged sheets of paper.
36 Chapter 7Solve a problem
6. If the single-sheet priority tray was removed, replace it by pushing it into the printer.
7. Reinsert and close tray2.
Clear a paper jam from the rear access door
Remove the rear access door and clear any jam found in that area.
1. Make sure the printer is o.
2. At the rear of the printer, open the rear access door.
Clear a paper jam from the rear access door 37
3. Remove any jammed or damaged sheets of paper.
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
4. Close the rear access door.
Clear a paper jam in the output bin
Clear a paper jam in all possible jam locations related to the output bin.
1. Make sure the printer is o.
38 Chapter 7Solve a problem
2. At the rear of the printer, open the rear access door.
3. If paper is visible in the output bin, grasp the leading edge and remove it. Use both hands to remove
jammed paper to avoid tearing the paper.
4. Gently remove any jammed paper from the rollers in the rear access door area.
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
Clear a paper jam in the output bin 39
5. Close the rear access door.
Solve paper-feed problems
What kind of problem are you having?
● Paper is not picked up from a tray
– Make sure paper is loaded in the tray.
See Load media.
– Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are
loading. Also make sure the paper guides are snug, but not tight, against the stack.
– Make sure that the stack of paper is aligned with the appropriate paper size lines on the bottom of
the input tray, and does not exceed the stack height indicated by one or more label on the side or
paper-width guide of the input tray.
– Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.
– Fan paper before loading
● Pages are skewing
– Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull out the
input tray from the printer and reload the paper correctly, making sure that the paper guides are aligned
correctly.
– Load paper into the printer only when it is not printing.
– Make sure the rear access door is securely shut.
● Multiple pages are being picked up
– Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are
loading. Also make sure the paper-width guides are snug, but not tight, against the stack.
40
Chapter 7Solve a problem
– Make sure that the stack of paper is aligned with the appropriate paper size lines on the bottom of
the input tray, and does not exceed the stack height indicated by one or more label on the side or
paper-width guide of the input tray.
– Make sure the tray is not overloaded with paper.
– Use HP paper for optimum performance and eiciency.
Printing issues
Learn how to troubleshoot printing issues.
Fix print quality issues
Learn how to troubleshoot print quality issues.
NOTE: To avoid print quality problems, always turn the printer o (using the Power button), and wait until (the
Power button) light goes out before you pull the plug or turn o a power strip. This allows the printer to move
the cartridges to a capped position, where they are protected from drying out.
Print from a
dierent software program
Try printing from a dierent software program. If the page prints correctly, the problem is with the software
program from which you were printing.
If the page does not print correctly, try updating the printer and print again. See Update printer.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check the paper type setting on the printer
Verify that the tray is loaded with the correct type of paper.
Check the paper type setting (Windows)
1. From the software program, select the Print option.
2. Select the printer, and then click the Set Preferences button.
3. Check the paper settings.
Check the paper type setting (OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
Printing issues
41
Check toner-cartridge status
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
conguration report indicates when a supply level is very low.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has
ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable. Consider
having a replacement available to install when print quality is no longer acceptable.
The information page provides information about the printer, its connectivity, supplies status, and replacement
cartridge number.
1. Open the EWS.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has “HP” on it or has the HP logo on it. For more information on identifying HP
cartridges go to www.hp.com/go/learnaboutsupplies
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause
print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Use the following procedure to print a cleaning page from EWS.
1. Open the EWS.
2. Click Print Quality from the left navigation pane.
3. Click Tools from the drop-down menu.
NOTE: If prompted to enter a PIN, open the cartridge access door and enter the PIN displayed on the
product label.
4. In the Fuser Cleaning area, click Print to begin the cleaning process.
Visually inspect the toner cartridge
Follow these steps to inspect the toner cartridge.
1. Remove the toner cartridge from the printer and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. If you see any damage on the toner cartridge, replace the toner cartridge.
4. Reinstall the toner cartridge and print a few pages to see if the problem is resolved.
Check paper and the printing environment
This topic describes how to troubleshoot the paper quality issues and the printing environment.
Step one: Use paper that meets HP specications
Some print-quality problems arise from using paper that does not meet HP specications.
● Always use a paper type and weight that this printer supports.
42
Chapter 7Solve a problem
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly
aect print quality and is a common cause for print-quality or paper-feeding issues.
Try the following solutions:
● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
● Make sure the printer is not exposed to temperatures or humidity outside of printer specications.
● Do not place the printer in a conned space, such as a cabinet.
● Place the printer on a sturdy, level surface.
● Remove anything that is blocking the vents on the printer. The printer requires good air ow on all sides,
including the top.
● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue inside
the printer.
Try a dierent print driver
Try a dierent print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HPWeb site: support.hp.com.
Table 7-2
Print drivers
Driver Description
HPPCL-6 driver This driver supports Windows 10 and newer operating systems that support version 4
drivers. For a list of supported operating systems, go to www.hp.com/go/support.
HPUPD PS driver
● Recommended for printing with Adobe
®
software programs or with other highly
graphics-intensive software programs
● Provides support for printing from postscript emulation needs, or for postscript ash
font support
HP PCL 6 ● Recommended for printing in all Windows environments
● Provides the overall best speed, print quality, and printer feature support for most
users
● Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
● Might not be fully compatible with third-party and custom software programs that are
based on PCL5
Step two: Check the environment 43
Adjust color settings (Windows)
When printing from a software program, follow these steps if colors on the printed page do not match colors on
the computer screen, or if the colors on the printed page are not satisfactory.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Color tab.
4. Click the Print in Grayscale option to print a color document in black and shades of gray. Use this option to
print color documents for photocopying or faxing. Also use this option to print draft copies or to save color
toner.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Adjust Print Density
Complete the following steps to adjust the print density.
1. Open the EWS.
2. Click Print Quality tab.
3. Click Adjust Color.
4. Make the necessary changes and then click Apply.
Print and interpret the print quality page
Follow these steps:
1. At the printer control panel, use the control pad to select Menu option, and press OK button to conrm.
2. Press the down button to select Tools, and press OK button to continue.
3. Select Reports and press OK.
4. Select Status Reports and press OK.
5. Select Print Quality Troubleshooting Page and press OK.
This page contains ve bands of color, which are divided into four groups as indicated in the following illustration.
By examining each group, you can isolate the problem to a particular toner cartridge.
Figure 7-1 Print quality page
Section
Toner cartridge
1 Yellow
44 Chapter 7Solve a problem
Section Toner cartridge
2 Cyan
3 Black
4 Magenta
● If dots or streaks appear in only one of the groups, replace the toner cartridge that correlates with that
group.
● If dots appear in more than one group, print a cleaning page. If this does not solve the problem, determine
if the dots are always the same color; for example, if magenta dots appear in all ve color bands. If the dots
are all the same color, replace that toner cartridge.
● If streaks appear in multiple color bands, contact HP. A component other than the toner cartridge is probably
causing the problem.
Resolving print quality problems
This topic describes how to troubleshoot the image defect issues, including the following defects:
● Light print
● Gray background or dark print
● Blank pages
● Black pages
● Dark or light bands
● Dark or light streaks
● Missing toner
● Skewed images
● Colors that do not align
● Curled paper
Troubleshoot print quality problems
The information provides common troubleshooting steps for solving image defect issues and examples of
specic image defects and steps to resolve these defects.
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with
continued printing.
2. Check the condition of the cartridge. If a cartridge is in a Very Low state (it has passed the rated life), replace
the cartridge.
3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using
a dierent ream of media or a dierent tray. Try using a dierent print mode.
4. Make sure that the printer is within the supported operating temperature/humidity range.
5. Make sure that the paper type, size, and weight are supported by the printer. For a list of the supported
paper sizes and types for the printer, visit www.support.hp.com and nd your printer.
Resolving print quality problems
45
NOTE: The term “fusing” refers to the part of the printing process where toner is aixed to paper.
The following examples depict letter-size paper that has passed through the printer short-edge rst.
Table 7-3 Light print
Description Sample Possible solutions
Light print:
The printed content on the entire page is
light or faded.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Make sure that the cartridge is
installed correctly.
4. Check the supplies status from the
EWS or the printer control panel.
5. Replace toner cartridge.
6. Visit www.support.hp.com if the
problem persists.
Table 7-4 Gray background or dark print
Description Sample Possible solutions
Gray background or dark print:
The image or text is darker than expected.
1. Make sure that the paper in the trays
has not already been run through the
printer.
2. Use a dierent paper type.
3. Reprint the document.
4. Make sure that the printer is within the
supported operating temperature and
humidity range.
5. Replace toner cartridge.
6. Visit www.support.hp.com if the
problem persists.
46 Chapter 7Solve a problem
Table 7-5 Blank page — No print
Description Sample Possible solutions
Blank page — No print:
The page is completely blank and contains
no printed content.
1. Make sure that the cartridge is genuine
HP cartridges.
2. Make sure that the cartridge is
installed correctly.
3. Print with a dierent cartridge.
4. Check the paper type in the paper
tray and adjust the printer settings to
match. If necessary, select a lighter
paper type.
5. Visit www.support.hp.com if the
problem persists.
Table 7-6 Black page
Description Sample Possible solutions
Black page:
The entire printed page is black.
1. Visually inspect the toner cartridge to
check for damage.
2. Make sure that the cartridge is
installed correctly.
3. Replace toner cartridge.
4. Visit www.support.hp.com if the
problem persists.
Table 7-7 Banding defects
Description Sample Possible solutions
Repetitive wide-pitch banding and Impulse
bands:
Dark or light lines which repeat down the
length of the page. They might be sharp or
soft in nature. The defect displays only in
areas of ll, not in text or sections with no
printed content.
1. Reprint the document.
2. Replace toner cartridge.
3. Use a dierent paper type.
4. Visit www.support.hp.com if the
problem persists.
Troubleshoot print quality problems 47
Table 7-8 Streak defects
Description Sample Possible solutions
Light vertical streaks:
Light streaks that usually span the length of
the page. The defect displays only in areas
of ll, not in text or sections with no printed
content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Visit www.support.hp.com if the
problem persists.
NOTE: Both light and dark vertical streaks
can occur when the printing environment is
outside the specied range for temperature
or humidity. Refer to your printer's
environmental
specications for allowable
temperature and humidity levels.
Dark vertical streaks and ITB cleaning
streaks:
Dark lines which occur down the length of
the page. The defect might occur anywhere
on the page, in areas of ll or in sections
with no printed content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Print a cleaning page.
4. Check the toner level in the cartridge.
5. Visit www.support.hp.com if the
problem persists.
Table 7-9 Fixing/fuser defects
Description Fixing/fuser Possible solutions
Hot fuser oset (shadow):
Slight shadows, or osets, of the image
repeated down the page. The repeated
image might fade with each recurrence.
1. Reprint the document.
2. Check the paper type in the paper
tray and adjust the printer settings to
match. If necessary, select a lighter
paper type.
3. Visit www.support.hp.com if the
problem persists.
48 Chapter 7Solve a problem
Table 7-9 Fixing/fuser defects (continued)
Description Fixing/fuser Possible solutions
Poor fusing:
Toner rubs o along either edge of page.
This defect is more common at the edges of
high-coverage jobs and on light media types
but can occur anywhere on the page.
1. Reprint the document.
2. Check the paper type in the paper
tray and adjust the printer settings to
match. If necessary, select a heavier
paper type.
3. Visit www.support.hp.com if the
problem persists.
Table 7-10 Image placement defects
Description Sample Possible solutions
Margins and skew:
The image is not centered or is skewed on
the page. The defect occurs when the paper
is not positioned properly as it is pulled from
the tray and moves through the paper path.
1. Reprint the document.
2. Remove the paper and then reload
the tray. Make sure that all the paper
edges are even on all sides.
3. Make sure that the top of the paper
stack is below the tray full indicator.
Do not overll the tray.
4. Make sure that the paper guides are
adjusted to the correct size for the
paper. Do not adjust the paper guides
tightly against the paper stack. Adjust
them to the indentations or markings
in the tray.
5. Visit www.support.hp.com if the
problem persists.
Troubleshoot print quality problems 49
Table 7-11 Output defects
Description Sample Possible solutions
Output curl:
Printed paper has curled edges. The curled
edge can be along the short or long side of
the paper. Two types of curl are possible:
● Positive curl: The paper curls toward
the printed side. The defect occurs
in dry environments or when printing
high coverage pages.
● Negative curl: The paper curls away
from the printed side. The defect
occurs in high-humidity environments
or when printing low coverage pages.
1. Reprint the document.
2. Positive curl: From the printer EWS,
select a heavier paper type. The
heavier paper type creates a higher
temperature for printing.
Negative curl: From the printer EWS,
select a lighter paper type. The
lighter paper type creates a lower
temperature for printing. Try storing
the paper in a dry environment prior or
use freshly opened paper.
3. Print in duplex mode.
4. Visit www.support.hp.com if the
problem persists.
Output stacking:
The paper does not stack well in the output
tray. The stack might be uneven, skewed,
or the pages might be pushed out of the
tray and onto the oor. Any of the following
conditions can cause this defect:
● Extreme paper curl
● The paper in the tray is wrinkled or
deformed
● The paper is a non-standard paper
type, such as envelopes
● The output tray is too full
1. Reprint the document.
2. Extend the output bin extension.
3. If the defect is caused by
extreme paper curl, complete the
troubleshooting steps for Output curl.
4. Use a dierent paper type.
5. Use freshly opened paper.
6. Remove the paper from the output
tray before the tray gets too full.
7. Visit www.support.hp.com if the
problem persists.
Network and connection issues
Troubleshoot network and connection issues.
Fix Wi-Fi connection
Select one of the following troubleshooting options:
● Restore network settings and reconnect the printer.
See Restore settings.
● Check the network conguration or print the Wi-Fi test report to assist in diagnosing network connection
issues.
1. At the printer control panel, use the control pad to select Menu option, and press OK button to conrm.
2. Press the down button to select Tools, and press OK button to continue.
3. Select Reports and press OK.
4. Select Status Reports and press OK.
50
Chapter 7Solve a problem
5. Select Conguration Report, and press OK.
6. Select Print and press OK.
Check the Wi-Fi Network Test report to see if something failed during the test.
– See the DIAGNOSTICS RESULTS section for all tests that were performed, to determine whether or not
your printer passed.
– From the CURRENT CONFIGURATION section, nd out the Network Name (SSID) to which your printer is
currently connected. Make sure that the printer is connected to the same network as your computer or
mobile devices.
● Use an HP online troubleshooting tool to solve your printer issues.
Wi-Fi connectivity checklist
● Verify that the printer and the Wi-Fi router are turned on and have power. Also make sure that the wireless
radio in the printer is turned on.
● Verify that the service set identier (SSID) is correct. Print the network conguration page to determine the
SSID. See Understand printer reports.
If you are not sure the SSID is correct, run the Wi-Fi setup again.
● With secured networks, verify that the security information is correct. If the security information is incorrect,
run the Wi-Fi setup again.
● If the Wi-Fi network is working correctly, try accessing other computers on the Wi-Fi network. If the network
has Internet access, try connecting to the Internet over a Wi-Fi connection.
● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the Wi-Fi access point
(on networks using WPA security).
● Verify that the printer is within the range of the Wi-Fi network. For most networks, the printer must be within
30 m (100 ft) of the Wi-Fi access point (Wi-Fi router).
● Verify that obstacles do not block the Wi-Fi signal. Remove any large metal objects between the access point
and the printer. Make sure poles, walls, or support columns containing metal or concrete do not separate the
printer and Wi-Fi access point.
● Verify that the printer is located away from electronic devices that might interfere with the Wi-Fi signal. Many
devices can interfere with the Wi-Fi signal including motors, cordless phones, security system cameras, other
Wi-Fi networks, and some Bluetooth devices.
● Verify that the print driver is installed on the computer.
● Verify that you have selected the correct printer port.
● Verify that the computer and printer connect to the same Wi-Fi network.
● For OS X, verify that the Wi-Fi router supports Bonjour.
The printer does not print after the Wi-Fi
conguration completes
● Make sure that the printer is turned on and in the ready state.
● Turn o any third-party rewalls on your computer.
● Make sure that the Wi-Fi network is working correctly.
Wi-Fi connectivity checklist
51
● Make sure that your computer is working correctly. If necessary, restart the computer.
● Verify that you can open the printer EWS from a computer on the network.
The printer does not print, and the computer has a third-party rewall installed
● Update the rewall with the most recent update available from the manufacturer.
● If programs request rewall access when you install the printer or try to print, make sure you allow the
programs to run.
●
Temporarily turn o the rewall, and then install the Wi-Fi printer on the computer. Enable the rewall when
you have completed the Wi-Fi installation.
The Wi-Fi connection does not work after moving the Wi-Fi router or printer
● Make sure that the router or printer connects to the same network that your computer connects to.
● Print a network conguration page.
● Compare the service set identier (SSID) on the information report to the SSID in the printer conguration for
the computer.
● If the numbers are not the same, the devices are not connecting to the same network. Recongure the Wi-Fi
setup for the printer.
Cannot connect more devices to the Wi-Fi printer (Wi-Fi Direct)
● Make sure that the other computers are within the Wi-Fi range and that no obstacles block the signal. For
most networks, the wireless range is within 30 m (100 ft) of the Wi-Fi access point.
● Make sure that the printer is turned on and in the ready state.
● Make sure there are not more than 5 concurrent Wi-Fi Direct users.
● Turn o any third-party rewalls on your computer.
● Make sure that the Wi-Fi network is working correctly.
● Make sure that your computer is working correctly. If necessary, restart the computer.
The printer cannot print when your computer is on a VPN
● The printer might lose connection when your computer switches to a virtual private network (VPN).
The network does not appear in the wireless networks list
● Make sure the wireless router is turned on and has power.
● The network might be hidden.
● Make sure that the printer is within wireless range of the wireless router, and that there are no obstacles
blocking the signal.
● The printer operates on the 2.4 GHz and 5 GHz wireless bands.
● Refresh the wireless networks list.
52
Chapter 7Solve a problem
● Try restarting the printer.
The Wi-Fi network is not functioning
● To verify if the network has lost communication, try connecting other devices to the network.
● Test network communication by pinging the network.
1. Open a command-line prompt on your computer.
a. For Windows, click Start, click Run, type cmd, and then press Enter.
b. For OS X, go to Applications, then Utilities, and open Terminal.
2. Type ping followed by the router IP address.
3. If the window displays round-trip times, the network is working.
a. Print the network conguration page. See Understand printer reports.
b. Compare the service set identier (SSID) on the information report to the SSID in the printer
information for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network. Recongure
the Wi-Fi setup for the printer.
Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
● Keep the wireless devices away from large metal objects, such as ling cabinets, and other electromagnetic
devices, such as microwaves and cordless telephones. These objects can disrupt radio signals.
● Keep the wireless devices away from large masonry structures and other building structures. These objects
can absorb radio waves and lower signal strength.
● Position the wireless router in a central location in line of sight with the wireless printers on the network.
Fix Wi-Fi Direct connection
Complete the following to resolve Wi-Fi Direct connection issues.
1. Check the printer to conrm that the Wi-Fi Direct is turned on.
See Print using Wi-Fi Direct to turn on Wi-Fi Direct.
2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and
connect to the Wi-Fi Direct name of your printer.
3. Enter the Wi-Fi Direct password when prompted.
The Wi-Fi Direct name and password are listed on the Network Conguration Report.
See Print a printer report.
If you are using a mobile device, visit the hp.com/mobileprinting website for more information about mobile
printing.
The Wi-Fi network is not functioning
53
Fix Ethernet connection
Check the following:
● The network is operational and the network hub, switch, or router is turned on.
● The Ethernet cable is properly connected between the printer and the router. The Ethernet cable is plugged
into the Ethernet port on the printer and the light near the connector lights up when connected.
● Antivirus programs, including spyware protection programs, are not impacting your network connection to
the printer. If you know that antivirus or rewall software is preventing your computer from connecting to
the printer, use
HP online rewall troubleshooter to help solve the problem.
● HP Print and Scan Doctor: Download and run HP Print and Scan Doctor to help diagnose and x issues
automatically.
NOTE: This tool is for the Windows operating system, and is only available in some languages.
Poor physical connection
● Verify that the printer is attached to the correct network port using a cable of the correct length.
● Verify that cable connections are secure.
● Look at the network port connection on the back of the printer, and verify that the amber activity light
ashes indicating network traic, and the green link-status light is continuously lit indicating a network link.
● If the problem continues, try a dierent cable or port on the hub.
The computer is using the incorrect IP address for the printer
● Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer conguration page.
● If you installed the printer using the HPstandard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
● If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP
address.
● If the IP address is correct, delete the printer and then add it again.
The computer is unable to communicate with the printer
● Test network communication by pinging the network.
1. Open a command-line prompt on your computer.
a. For Windows, click Start, click Run, type cmd, and then press Enter.
b. For macOS, go to Applications, then Utilities, and open Terminal.
2. Type ping followed by the IP address for your printer.
3. If the window displays round-trip times, the network is working.
● If the ping command failed, verify that the network hubs are on, and then verify that the network settings,
the printer, and the computer are all congured for the same network (also known as subnet).
54
Chapter 7Solve a problem
● Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer conguration page.
● If you installed the printer using the HPstandard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
● If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname instead of the
IP address.
● If the IP address is correct, delete the printer and then add it again.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you
must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
● Check the network drivers, print drivers, and the network redirection settings.
● Verify that the operating system is congured correctly.
The printer is disabled, or other network settings are incorrect
● Review the printer’s conguration/networking pages to check the status of the network settings and
protocols.
● Recongure the network settings if necessary.
Restore original network settings
If you want to restart Wi-Fi setup mode or troubleshoot network-related issues, you can restore the printer to its
original network settings.
NOTE:
● You must reconnect the printer to the network using the HP software after you restore network settings.
● For network-related issues, try the following before restoring network settings.
– Run HP Print and Scan Doctor to help diagnose and x issues automatically.
– Visit hp.com/support for information and utilities that can help you x many common printer
problems.
See Restore settings.
Understand printer reports
Learn more about how to print some useful printer reports.
● Network Conguration Report
The printer is using incorrect link and duplex settings for the network
55
Provides important network settings such as network status and the printer IP address.
● Wi-Fi Network Test Results
Provides information about your printer network connection or to troubleshoot connection issues.
● Web Access Test Report
Provides information about the printer status, DNS setting, and the IP address. If the printer is connected
to a Wi-Fi network, the test report displays details about the network settings. It also indicates any Wi-Fi
connectivity issues.
Print a printer report
Follow these steps to print a printer report.
1. At the printer control panel, use the control pad to select Menu option, and press OK button to conrm.
2. Press the down button to select Tools, and press OK button to continue.
3. Select Reports and press OK.
4. Select Status Reports and press OK.
5. Select a desired report to print then select Print and press OK.
Print a report from EWS
Follow these steps to print a report from EWS.
1. Open the EWS.
2. Click the Support Tools tab.
3. From the left menu, click Reports and Pages.
4. Click Print to print the desired report.
EWS reports
Learn more about how to print some useful printer EWS reports.
Table 7-12
Printer EWS reports
Printer report Description How to print
Adjust
Alignment Test
Page
The printer prints an alignment page. 1. Open the EWS.
2. Click the Print Quality tab.
3. Click Image Registration and make the necessary
changes.
4. Click Apply.
Restore settings
If you change some settings or disable some functions and want to change them back, you can restore or reset
the settings.
56
Chapter 7Solve a problem
● Reset user settings
If you want to discard the changes you have made to the printer user settings, you can reset the printer to
the default user settings.
● Reset user data
If you want to discard the changes you have made to the printer user data, you can reset the printer to the
original default data.
● Restore all factory defaults
If you want to discard the changes you have made to the printer settings, you can restore all the printer
settings to the original factory default settings.
Complete the following steps to restore settings.
1. At the printer control panel, use the control pad to select Menu option, and press OK button to conrm.
2. Press the down button to select Tools, and press OK button to continue.
3. Select Maintenance and press OK.
4. Select Restore settings and press OK then change the desired settings.
Restore network settings
If you want to discard the changes you have made to the printer network settings, you can restore them to the
original network settings.
1. At the printer control panel, use the control pad to select Menu option, and press OK button to conrm.
2. Press the down button to select Settings, and press OK button to continue.
3. Select Network settings and press OK.
4. Press the down button to select Restore network reports and press OK then change the desired settings.
HP support
HP online support provides information and utilities that can help you solve common printer problems.
● View video tutorials
Learn how to set up printer and perform common tasks.
● Get troubleshooting assistance
Find information for resolving paper jams, network connection issues, print quality issues, printer errors, and
more.
● Get software and drivers
Download software, drivers, and rmware you need for the printer.
● Ask the community
Join the community forums to nd solutions, ask questions, and share tips.
Restore network settings
57
● HP diagnostics solutions
Use HP online tools to detect your printer and nd recommended solutions.
Download and run HP Print and Scan Doctor to help diagnose and x issues automatically.
Contact HP
If you need help from an HP technical support representative to solve a problem.
Visit hp.com/support for more information.
The following contact options are available at no cost for in-warranty customers (HP agent-assisted support for
out-of-warranty customers may require a fee).
● Chat
Chat with an HP support agent or the HP Virtual Assistant online.
● Call
Call an HP support agent.
When contacting HP support, provide the following information:
● Product name (Located on the printer)
● Product number and serial number (located near the cartridge access area)
Register printer
By taking just a few quick minutes to register, you can enjoy quicker service, more eicient support, and product
support alerts.
If you did not register your printer while installing the printer software, you can register anytime on the
register.hp.com website.
Additional warranty options
Extended service plans are available for the printer at additional costs.
Visit hp.com/support, select your country/region and language, then explore the service plan options available
for your printer.
Additional information
Go to www.support.hp.com. Select your country/region. Enter the product name, and then select Search.
Instructions are available for performing various tasks, such as the following:
● Troubleshooting your printer
● Printing from various applications, and from various devices
● Obtaining support
You will nd documents, videos, and many other resources to help you get the most from your printer.
58
Chapter 7Solve a problem
HP EcoSolutions (HP and the Environment)8
HP is committed to helping you optimize your environmental footprint and empowering you to print responsibly
—at home or in the oice.
For more detailed information about environmental guidelines that HP follows during the manufacturing process,
see Environmental product stewardship program.
Power management
Use Sleep, Inactivity Shutdown, and Schedule Printer On/O to conserve electricity.
● Sleep
After initial setup, the printer enters Sleep mode after 5 minutes of inactivity by default.
● Inactivity Shutdown
To conserve power, the printer turns o completely after a default period of inactivity. Press (the Power
button) to turn on the printer again.
Follow these steps to change the settings:
1. At the printer control panel, use the control pad to select Menu option, and press OK button to conrm.
2. Press the down button to select Settings, and press OK button to continue.
3. Select General, and press OK.
4. Select Energy and press OK.
5. Select the feature and change the desired settings.
HP EcoSolutions (HP and the Environment) 59
Printer specicationsA
The information contained herein is subject to change without notice.
Some statements might not be applicable for your printer or all countries/regions. For current information, visit
www.support.hp.com. Select your country/region and language, nd your printer, click Product Information, and
check the product specications for your printer.
Technical specications
For more information, visit www.support.hp.com, select your country/region and language, nd your printer, click
Product Information, and then select Product specications.
System requirements
For information about software and system requirements or future operating system releases and support, visit
www.support.hp.com and nd your printer.
Supported operating systems
The following information applies to the printer-specic Windows PCL6 and to the software installer.
Windows: The HPSoftware Installer installs the “HPPCL.6” version 3 print driver, the “HPPCL6” version 3 print
driver, or the “HP PCL-6” version 4 print driver, depending on the Windows operating system, along with optional
software when using the software installer. Download the "HPPCL.6" version 3 print driver, the "HPPCL6"
version 3 print driver, and the "HPPCL-6" version 4 print driver from the printer-support website for this printer:
support.hp.com.
macOS: Mac computers are supported with this printer. Download HPSmart either from hpsmart.com/download
or from the Printer Support page, and then use HPSmart to install the HP print driver. HPSmart is not included in
the HPSoftware Installer.
1. Go to hpsmart.com/download.
2. Follow the steps provided to download the printer software.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
Table A-1
Supported operating systems and print drivers
Operating system Print driver installed (from the software on
the web)
Notes
Windows 11, 64-bit The “HPPCL-6” V7 printer-specic print
driver is installed for this operating system
as part of the software installation.
This operating system is fully supported.
Windows10, 32-bit and 64-bit The “HPPCL-6” V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
This operating system is fully supported.
60 Appendix APrinter specications
Table A-1 Supported operating systems and print drivers (continued)
Operating system Print driver installed (from the software on
the web)
Notes
Windows 10 server (Server
2016,2019,2022), 32-bit and 64-bit
The “HPPCL-6” printer-specic print driver is
installed for this operating system as part of
the software installation.
This operating system is fully supported.
macOS 11.0 Big Sur, macOS 12.0 Monterey,
macOS 13.0 Ventura
To install the print driver, download
HPSmart from 123.hp.com. Follow the
steps provided to install the printer software
and print driver.
This operating system is fully supported.
NOTE:
● For a current list of supported operating systems, go to support.hp.com for HP's all-inclusive help for the
printer.
● For HPUPD driver support for this printer, go to www.hp.com/go/upd. Under Additional information, click
the links.
Table A-2 Minimum system requirements
Windows macOS
● Internet connection
● 2 GB available hard disk space
● Internet connection
● 2 GB of available hard-disk space
Printer hardware setup and software installation
For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For
additional instructions, go to HP support on the Web.
Go to support.hp.com for HP's all-inclusive help for the printer. Find the following support:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
●
Join support forums
● Find warranty and regulatory information
Supported Wi-Fi band
The printer supports dual band Wi-Fi 802.11 ac.
Printer hardware setup and software installation
61
Printer dimensions
This topic describes the printer dimensions.
Table A-3 Printer dimensions
Dimensions Printer fully closed Printer fully open
1.Height 254.19 mm (10.01 in) 314.19 mm (12.37 in)
2.Depth 419.12 mm (16.5 in) 990 mm (38.98 in)
3.Width 390 mm (15.35 in) 390 mm (15.35 in)
Weight (with cartridges) 13.08 kg (30.42 lb) 13.08 kg (30.42 lb)
Power consumption, electrical specications, and acoustic emissions
For current information, visit www.support.hp.com and nd your printer.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating-environment range
Table A-4 Operating-environment range
Environment Recommended Allowed
Temperature 15° to 27°C (59° to 80.6°F) 15° to 30°C (59° to 86°F)
Operating humidity 30% to 70% relative humidity (RH), non-
condensing
10% to 80% (RH), non-condensing
62 Appendix APrinter specications
Warning icons
Warning icon denitions: The following warning icons may appear on HP products. Apply appropriate caution
where applicable.
●
Caution: Electric shock
●
Caution: Hot surface
●
Caution: Keep body parts away from moving parts
●
Caution: Sharp edge in close proximity
●
Warning
Laser Warning
Warning icons 63
Service and supportB
This section describes the service and support information.
HP limited warranty statement
Table B-1 HP limited warranty statement
HP PRODUCT DURATION OF LIMITED WARRANTY*
HP Color LaserJet Pro 3201-3204/3288 series One-year limited warranty
NOTE: *Warranty and support options vary by product, country, and local legal requirements. Go to
www.support.hp.com to learn about HP award-winning service and support options in your region. For details
on the HP limited warranty policy on supplies, go to www.hp.com/go/learnaboutsupplies.
HP warrants to you, the end-user customer, this HP Limited Warranty applies only to HP branded products
sold or leased a) from HP Inc., its subsidiaries, ailiates, authorized resellers, authorized distributors, or country
distributors; and, b) with this HP Limited Warranty, that HPhardware and accessories will be free from defects
in materials and workmanship after the date of purchase, for the period specied above. If HP receives notice of
such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be
defective. Replacement products may be either new or equivalent in performance to new. HP products presented
for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts
may be used to repair the goods. Repair of goods may result in lost user-generated data.
HP warrants to you that HPsoftware will not fail to execute its programming instructions after the date of
purchase, for the period specied above, due to defects in material and workmanship when properly installed
and used. If HP receives notice of such defects during the warranty period, HP will replace software which does
not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within
a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of
the purchase price upon prompt return of the product.
HPproducts may contain remanufactured parts equivalent to new in performance or may have been subject to
incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modication or misuse, (d)
operation outside of the published environmental specications for the product, or (e) improper site preparation
or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY
OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HPSPECIFICALLY DISCLAIMS
ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of
an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specic
legal rights and you might also have other rights that vary from country/region to country/region, state to state,
or province to province. Please refer to the Country Specic statements at the end of this document.
64
Appendix BService and support
HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product
and where HP has marketed this product. The level of warranty service you receive may vary according to local
standards. HP will not alter form, t or function of the product to make it operate in a country/region for which it
was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE
AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HPOR ITS SUPPLIERS BE LIABLE
FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA),
OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation
or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT
EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO
THE SALE OF THIS PRODUCT TO YOU. PLEASE REFER TO THE COUNTRY SPECIFIC STATEMENTS AT THE END OF
THIS DOCUMENT (IF APPLICABLE) FOR FURTHER INFORMATION ON YOUR CONSUMER RIGHTS.
Country Specic Terms
In some jurisdictions, you may have other statutory rights. Please see below.
Australia
Your rights as an Australian consumer are
dierent to those stated in the document above.
You should disregard any limitations or exclusions in the above document and refer to the information below.
1. When you buy a good from HP as a consumer, the goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
2. This means that there is no dened warranty period for HP goods supplied to Australian consumers.
3. Instead, the goods should, for example, be t for the purposes for which they are commonly supplied for
such a period as a reasonable consumer fully acquainted with the state and condition of the goods would
expect. This period may vary depending on the product.
4. You should contact HP if you are concerned that one of HP's products fails to satisfy any of the guarantees
listed below. HP will discuss with you the specic nature and circumstances of that good and whether the
particular fault/issue falls within the scope of the statutory guarantees.
Nothing in HP’s Limited Warranty excludes, restricts, or modies any condition, warranty, guarantee, right or
remedy you may have at law (including a consumer guarantee under the Australian Consumer Law) which
cannot be lawfully excluded or limited.
The relevant guarantees are as follows:
1. Quality — goods supplied by HP must be of acceptable quality. The test for acceptable quality is whether a
reasonable consumer, fully aware of the state and condition of the goods, would nd them:
● safe, durable, and free from defects;
● acceptable in appearance and nish; and
● t for all the purposes for which goods of that kind are commonly supplied.
Country
Specic Terms 65
This must take into account the nature and price of the goods, and any statements on packaging or
labeling.
2. Disclosed Purpose — goods or services supplied by HP that HP represents are reasonably t for a purpose
expressly disclosed by a consumer must be reasonably t for that purpose.
3. Description — goods supplied by HP must match the description provided by HP.
4. Sample — goods supplied by HP must match any sample shown to you by HP.
5. Title — a consumer who purchases a good from HP must receive clear title to the good.
6. Due care and skill — services provided to you by HP must be provided with due care and skill.
7. Express warranties — HP will be legally required to comply with the express warranty that is set out in its
terms and conditions.
8. Reasonable time — repair services provided by HP must be provided within a reasonable time.
If you think that you are entitled to any of the above remedies or any remedy under the HP Worldwide Limited
Warranty and Technical Support Document, please contact HP:
HP PPS Australia Pty Ltd
Rhodes Corporate Park, Building F, Level 5
1 Homebush Bay Drive
Rhodes, NSW 2138
Australia
To initiate a support request, please use the numbers below or visit www.hp.com.au and select the “Customer
Service” option for the most current list of phone support numbers.
Product
Phone
Support for all HP Products except those listed separately below 13 10 47
If dialing internationally: +61 2 8278-1039
DeskJet, Oice Jet, PSC, All-in-One, Photosmart & Personal LaserJet
Series 1000, P1000, M1000 and Colour LaserJet CP1000 Series and
model CM1415
1300 721 147
If dialing internationally: +61 2 8934 4380
For further information on consumer rights, visit www.consumerlaw.gov.au and www.accc.gov.au.
New Zealand
In New Zealand, the hardware and software come with guarantees that cannot be excluded under the New
Zealand consumer law. In New Zealand, Consumer Transaction means a transaction involving a person who
is purchasing goods for personal, domestic, or household use or consumption and not for the purpose of
a business. New Zealand consumers who are purchasing goods for personal, domestic or household use
or consumption and not for the purpose of a business ("New Zealand Consumers") are entitled to repair,
replacement or refund for a failure and compensation for other reasonably foreseeable loss or damage. A New
Zealand Consumer (as dened above) may recover the costs of returning the product to the place of purchase
if there is a breach of the New Zealand consumer law; furthermore, if it will be of signicant cost to the New
Zealand Consumer to return the goods to HP then HP will collect such goods at its own cost.
66
Appendix BService and support
Table B-2 Support phone numbers
Product Phone
Support for all HP Products except those listed separately below 0800 449 553
If dialing internationally: +61 2 8031-8317
DeskJet, Oice Jet, PSC, All-in-One, Photosmart & Personal LaserJet
Series 1000, P1000, M1000 and Colour LaserJet CP1000 Series and
model CM1415
0800 441 147
If dialing internationally: +61 2 8934 4380
UK, Ireland, and Malta
The HPLimited Warranty is a commercial guarantee voluntarily provided by HP. The name and address of the HP
entity responsible for the performance of the HPLimited Warranty in your country/region is as follows:
UK: HPInc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN
Ireland: Hewlett-Packard Ireland Limited, Liey Park Technology Campus, Barnhall Road, Leixlip, Co.Kildare
Malta: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin,
Switzerland
United Kingdom: The HPLimited Warranty benets apply in addition to any legal rights to a guarantee from
seller of nonconformity of goods with the contract of sale. These rights expire six years from delivery of goods
for products purchased in England or Wales and ve years from delivery of goods for products purchased in
Scotland. However various factors may impact your eligibility to receive these rights. For further information,
please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the
European Consumer Centers website (ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/
ecc-net/index_en.htm). Consumers have the right to choose whether to claim service under the HPLimited
Warranty or against the seller under the legal guarantee.
Ireland: The HPLimited Warranty benets apply in addition to any statutory rights from seller in relation
to nonconformity of goods with the contract of sale. However various factors may impact your eligibility to
receive these rights. Consumer statutory rights are not limited or aected in any manner by HPCare Pack. For
further information, please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal)
or you may visit the European Consumer Centers website (ec.europa.eu/consumers/solving_consumer_disputes/
nonjudicial_redress/ecc-net/index_en.htm). Consumers have the right to choose whether to claim service under
the HPLimited Warranty or against the seller under the legal guarantee.
Malta: The HPLimited Warranty benets apply in addition to any legal rights to a two-year guarantee
from seller of nonconformity of goods with the contract of sale; however various factors may impact your
eligibility to receive these rights. Consumer statutory rights are not limited or aected in any manner by the
HPLimited Warranty. For further information, please consult the following link: Consumer Legal Guarantee
(www.hp.com/go/eu-legal) or you may visit the European Consumer Centers website (ec.europa.eu/consumers/
solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Consumers have the right to choose
whether to claim service under the HPLimited Warranty or against the seller under two-year legal guarantee.
Austria, Belgium, Germany, and Luxemburg
Die beschränkte HPHerstellergarantie ist eine von HP auf freiwilliger Basis angebotene kommerzielle Garantie.
Der Name und die Adresse der HPGesellschaft, die in Ihrem Land für die Gewährung der beschränkten
HPHerstellergarantie verantwortlich ist, sind wie folgt:
Deutschland: HPDeutschland GmbH, Schickardstr. 32, D-71034 Böblingen
Österreich: HP Austria GmbH., Technologiestrasse 5, A-1120 Wien
UK, Ireland, and Malta
67
Luxemburg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc, L-8308 Capellen
Belgien: HPBelgium BVBA, Hermeslaan 1A, B-1831 Diegem
Die Rechte aus der beschränkten HPHerstellergarantie gelten zusätzlich zu den gesetzlichen Ansprüchen wegen
Sachmängeln auf eine zweijährige Gewährleistung ab dem Lieferdatum. Ob Sie Anspruch auf diese Rechte
haben, hängt von zahlreichen Faktoren ab. Die Rechte des Kunden sind in keiner Weise durch die beschränkte
HPHerstellergarantie eingeschränkt bzw. betroen. Weitere Hinweise nden Sie auf der folgenden Website:
Gewährleistungsansprüche für Verbraucher (www.hp.com/go/eu-legal) oder Sie können die Website des
Europäischen Verbraucherzentrums (ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/
ecc-net/index_en.htm) besuchen. Verbraucher haben das Recht zu wählen, ob sie eine Leistung von HP
gemäß der beschränkten HPHerstellergarantie in Anspruch nehmen oder ob sie sich gemäß der gesetzlichen
zweijährigen Haftung für Sachmängel (Gewährleistung) sich an den jeweiligen Verkäufer wenden.
Belgium, France, and Luxemburg
La garantie limitée HP est une garantie commerciale fournie volontairement par HP. Voici les coordonnées de
l'entité HP responsable de l'exécution de la garantie limitée HP dans votre pays:
France: HPFrance SAS, société par actions simpliée identiée sous le numéro 448 694 133 RCS Evry, 1 Avenue
du Canada, 91947, Les Ulis
G.D. Luxembourg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc, L-8308
Capellen
Belgique: HPBelgium BVBA, Hermeslaan 1A, B-1831 Diegem
France: Les avantages de la garantie limitée HP s'appliquent en complément des droits dont vous disposez
au titre des garanties légales applicables dont le bénéce est soumis à des conditions spéciques. Vos droits
en tant que consommateur au titre de la garantie légale de conformité mentionnée aux articles L. 211-4
à L. 211-13 du Code de la Consommation et de celle relatives aux défauts de la chose vendue, dans les
conditions prévues aux articles 1641 à 1648 et 2232 du Code de Commerce ne sont en aucune façon limités
ou aectés par la garantie limitée HP. Pour de plus amples informations, veuillez consulter le lien suivant :
Garanties légales accordées au consommateur (www.hp.com/go/eu-legal). Vous pouvez également consulter
le site Web des Centres européens des consommateurs (ec.europa.eu/consumers/solving_consumer_disputes/
nonjudicial_redress/ecc-net/index_en.htm). Les consommateurs ont le droit de choisir d’exercer leurs droits au
titre de la garantie limitée HP, ou auprès du vendeur au titre des garanties légales applicables mentionnées
ci-dessus.
POUR RAPPEL:
Garantie Légale de Conformité:
« Le vendeur est tenu de livrer un bien conforme au contrat et répond des défauts de conformité existant lors de la
délivrance.
Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de
l'installation lorsque celle-ci a été mise à sa charge par le contrat ou a été réalisée sous sa responsabilité ».
Article L211-5 du Code de la Consommation:
« Pour être conforme au contrat, le bien doit:
1° Etre propre à l'usage habituellement attendu d'un bien semblable et, le cas échéant:
- correspondre à la description donnée par le vendeur et posséder les qualités que celui-ci a présentées à l'acheteur
sous forme d'échantillon ou de modèle;
68
Appendix BService and support
- présenter les qualités qu'un acheteur peut légitimement attendre eu égard aux déclarations publiques faites par
le vendeur, par le producteur ou par son représentant, notamment dans la publicité ou l'étiquetage;
2° Ou présenter les caractéristiques dénies d'un commun accord par les parties ou être propre à tout usage
spécial recherché par l'acheteur, porté à la connaissance du vendeur et que ce dernier a accepté».
Article L211-12 du Code de la Consommation:
« L'action résultant du défaut de conformité se prescrit par deux ans à compter de la délivrance du bien».
Garantie des vices cachés
Article 1641 du Code Civil: « Le vendeur est tenu de la garantie à raison des défauts cachés de la chose vendue qui
la rendent impropre à l'usage auquel on la destine, ou qui diminuent tellement cet usage que l'acheteur ne l'aurait
pas acquise, ou n'en aurait donné qu'un moindre prix, s'il les avait connus. »
Article 1648 alinéa 1 du Code Civil:
« L'action résultant des vices rédhibitoires doit être intentée par l'acquéreur dans un délai de deux ans à compter de
la découverte du vice. »
G.D. Luxembourg et Belgique: Les avantages de la garantie limitée HP s'appliquent en complément des
droits dont vous disposez au titre de la garantie de non-conformité des biens avec le contrat de vente.
Cependant, de nombreux facteurs peuvent avoir un impact sur le bénéce de ces droits. Vos droits en tant
que consommateur au titre de ces garanties ne sont en aucune façon limités ou aectés par la garantie
limitée HP. Pour de plus amples informations, veuillez consulter le lien suivant : Garanties légales accordées
au consommateur (www.hp.com/go/eu-legal) ou vous pouvez également consulter le site Web des Centres
européens des consommateurs (ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-
net/index_en.htm). Les consommateurs ont le droit de choisir de réclamer un service sous la garantie limitée HP
ou auprès du vendeur au cours d'une garantie légale de deux ans.
Italy
La Garanzia limitata HP è una garanzia commerciale fornita volontariamente da HP. Di seguito sono indicati nome
e indirizzo della società HP responsabile della fornitura dei servizi coperti dalla Garanzia limitata HP nel vostro
Paese:
Italia: HPItaly S.r.l., Via G. Di Vittorio 9, 20063 Cernusco S/Naviglio
I vantaggi della Garanzia limitata HP vengono concessi ai consumatori in aggiunta ai diritti derivanti dalla
garanzia di due anni fornita dal venditore in caso di non conformità dei beni rispetto al contratto di
vendita. Tuttavia, diversi fattori possono avere un impatto sulla possibilita’ di beneciare di tali diritti. I
diritti spettanti ai consumatori in forza della garanzia legale non sono in alcun modo limitati, né modicati
dalla Garanzia limitata HP. Per ulteriori informazioni, si prega di consultare il seguente link: Garanzia legale
per i clienti (www.hp.com/go/eu-legal), oppure visitare il sito Web dei Centri europei per i consumatori
(ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). I consumatori
hanno il diritto di scegliere se richiedere un servizio usufruendo della Garanzia limitata HP oppure rivolgendosi al
venditore per far valere la garanzia legale di due anni.
Spain
Su Garantía limitada de HP es una garantía comercial voluntariamente proporcionada por HP. El nombre y
dirección de las entidades HP que proporcionan la Garantía limitada de HP (garantía comercial adicional del
fabricante) en su país es:
España: Hewlett-Packard Española S.L. Calle Vicente Aleixandre, 1 Parque Empresarial Madrid - Las Rozas,
E-28232 Madrid
Italy
69
Los benecios de la Garantía limitada de HP son adicionales a la garantía legal de 2 años a la que los
consumidores tienen derecho a recibir del vendedor en virtud del contrato de compraventa; sin embargo, varios
factores pueden afectar su derecho a recibir los benecios bajo dicha garantía legal. A este respecto, la Garantía
limitada de HP no limita o afecta en modo alguno los derechos legales del consumidor (www.hp.com/go/
eu-legal). Para más información, consulte el siguiente enlace: Garantía legal del consumidor o puede visitar
el sitio web de los Centros europeos de los consumidores (ec.europa.eu/consumers/solving_consumer_disputes/
nonjudicial_redress/ecc-net/index_en.htm). Los clientes tienen derecho a elegir si reclaman un servicio
acogiéndose a la Garantía limitada de HP o al vendedor de conformidad con la garantía legal de dos años.
Denmark
Den begrænsede HP-garanti er en garanti, der ydes frivilligt af HP. Navn og adresse på det HP-selskab, der er
ansvarligt for HP's begrænsede garanti i dit land, er som følger:
Danmark: HPInc Danmark ApS, Engholm Parkvej 8, 3450, Allerød
Den begrænsede HP-garanti gælder i tillæg til eventuelle juridiske rettigheder, for en toårig garanti fra sælgeren
af varer, der ikke er i overensstemmelse med salgsaftalen, men forskellige faktorer kan dog påvirke din ret til
at opnå disse rettigheder. Forbrugerens lovbestemte rettigheder begrænses eller påvirkes ikke på nogen måde
af den begrænsede HP-garanti. Se nedenstående link for at få yderligere oplysninger: Forbrugerens juridiske
garanti (www.hp.com/go/eu-legal) eller du kan besøge De Europæiske Forbrugercentres websted (ec.europa.eu/
consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Forbrugere har ret til at
vælge, om de vil gøre krav på service i henhold til HP's begrænsede garanti eller hos sælger i henhold til en
toårig juridisk garanti.
Norway
HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt å tilby. Følgende lokale selskap
innestår for garantien:
Norge: HPNorge AS, Rolfbuktveien 4b, 1364 Fornebu
HPs garanti kommer i tillegg til det mangelsansvar HP har i henhold til norsk forbrukerkjøpslovgivning, hvor
reklamasjonsperioden kan være to eller fem år, avhengig av hvor lenge salgsgjenstanden var ment å vare.
Ulike faktorer kan imidlertid ha betydning for om du kvaliserer til å kreve avhjelp iht slikt mangelsansvar.
Forbrukerens lovmessige rettigheter begrenses ikke av HPs garanti. Hvis du vil ha mer informasjon, kan du klikke
på følgende kobling: Juridisk garanti for forbruker (www.hp.com/go/eu-legal) eller du kan besøke nettstedet
til de europeiske forbrukersentrene (ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/
ecc-net/index_en.htm). Forbrukere har retten til å velge å kreve service under HPs garanti eller iht selgerens
lovpålagte mangelsansvar.
Sweden
HP:s begränsade garanti är en kommersiell garanti som tillhandahålls frivilligt av HP. Namn och adress till det
HP-företag som ansvarar för HP:s begränsade garanti i ditt land är som följer:
Sverige: HPPPS Sverige AB, SE-169 73 Stockholm
Fördelarna som ingår i HP:s begränsade garanti gäller utöver de lagstadgade rättigheterna till tre års garanti från
säljaren angående varans bristande överensstämmelse gentemot köpeavtalet, men olika faktorer kan påverka
din rätt att utnyttja dessa rättigheter. Konsumentens lagstadgade rättigheter varken begränsas eller påverkas
på något sätt av HP:s begränsade garanti. Mer information får du om du följer denna länk: Lagstadgad garanti
för konsumenter (www.hp.com/go/eu-legal) eller så kan du gå till European Consumer Centers webbplats
(ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Konsumenter
har rätt att välja om de vill ställa krav enligt HP:s begränsade garanti eller på säljaren enligt den lagstadgade
treåriga garantin.
70
Appendix BService and support
Portugal
A Garantia Limitada HP é uma garantia comercial fornecida voluntariamente pela HP. O nome e a morada da
entidade HP responsável pela prestação da Garantia Limitada HP no seu país são os seguintes:
Portugal: HPCP – Computing and Printing Portugal, Unipessoal, Lda., Edicio D. Sancho I, Quinta da Fonte, Porto
Salvo, Lisboa, Oeiras, 2740 244
As vantagens da Garantia Limitada HP aplicam-se cumulativamente com quaisquer direitos decorrentes da
legislação aplicável à garantia de dois anos do vendedor, relativa a defeitos do produto e constante do contrato
de venda. Existem, contudo, vários fatores que poderão afetar a sua elegibilidade para beneciar de tais
direitos. Os direitos legalmente atribuídos aos consumidores não são limitados ou afetados de forma alguma
pela Garantia Limitada HP. Para mais informações, consulte a ligação seguinte: Garantia legal do consumidor
(
www.hp.com/go/eu-legal) ou visite o Web site da Rede dos Centros Europeus do Consumidor (ec.europa.eu/
consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Os consumidores têm o
direito de escolher se pretendem reclamar assistência ao abrigo da Garantia Limitada HP ou contra o vendedor
ao abrigo de uma garantia jurídica de dois anos.
Greece and Cyprus
Η Περιορισμένη εγγύηση HP είναι μια εμπορική εγγύηση η οποία παρέχεται εθελοντικά από την HP. Η επωνυμία
και η διεύθυνση του νομικού προσώπου ΗΡ που παρέχει την Περιορισμένη εγγύηση ΗΡ στη χώρα σας είναι η
εξής:
Ελλάδα /Κύπρoς: HPPrinting and Personal Systems Hellas EPE, Tzavella 1-3, 15232 Chalandri, Attiki
Ελλάδα /Κύπρoς: HP Συστήματα Εκτύπωσης και Προσωπικών Υπολογιστών Ελλάς Εταιρεία Περιορισμένης
Ευθύνης, Tzavella 1-3, 15232 Chalandri, Attiki
Τα προνόμια της Περιορισμένης εγγύησης HP ισχύουν επιπλέον των νόμιμων δικαιωμάτων για διετή εγγύηση
έναντι του Πωλητή για τη μη συμμόρφωση των προϊόντων με τις συνομολογημένες συμβατικά ιδιότητες,
ωστόσο η άσκηση των δικαιωμάτων σας αυτών μπορεί να εξαρτάται από διάφορους παράγοντες. Τα
νόμιμα δικαιώματα των καταναλωτών δεν περιορίζονται ούτε επηρεάζονται καθ’ οιονδήποτε τρόπο από την
Περιορισμένη εγγύηση HP. Για περισσότερες πληροφορίες, συμβουλευτείτε την ακόλουθη τοποθεσία web:
Νόμιμη εγγύηση καταναλωτή (www.hp.com/go/eu-legal) ή μπορείτε να επισκεφτείτε την τοποθεσία web των
Ευρωπαϊκών Κέντρων Καταναλωτή (ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/
ecc-net/index_en.htm). Οι καταναλωτές έχουν το δικαίωμα να επιλέξουν αν θα αξιώσουν την υπηρεσία στα
πλαίσια της Περιορισμένης εγγύησης ΗΡ ή από τον πωλητή στα πλαίσια της νόμιμης εγγύησης δύο ετών.
Hungary
A HP korlátozott jótállás egy olyan kereskedelmi jótállás, amelyet a HP a saját elhatározásából biztosít. Az egyes
országokban a HP mint gyártó által vállalt korlátozott jótállást biztosító HP vállalatok neve és címe:
Magyarország: HPInc Magyarország Kft., H-1117 Budapest, Alíz utca 1.
A HP korlátozott jótállásban biztosított jogok azokon a jogokon felül illetik meg Önt, amelyek a
termékeknek az adásvételi szerződés szerinti minőségére vonatkozó kétéves, jogszabályban foglalt eladói
szavatosságból, továbbá ha az Ön által vásárolt termékre alkalmazandó, a jogszabályban foglalt kötelező
eladói jótállásból erednek, azonban számos körülmény hatással lehet arra, hogy ezek a jogok Önt
megilletik-e. További információért kérjük, keresse fel a következő webhelyet: Jogi Tájékoztató Fogyasztóknak
(www.hp.com/go/eu-legal) vagy látogassa meg az Európai Fogyasztói Központok webhelyét (ec.europa.eu/
consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). A fogyasztóknak jogában
áll, hogy megválasszák, hogy a jótállással kapcsolatos igényüket a HP korlátozott jótállás alapján vagy a
kétéves, jogszabályban foglalt eladói szavatosság, illetve, ha alkalmazandó, a jogszabályban foglalt kötelező
eladói jótállás alapján érvényesítik.
Portugal
71
Czech Republic
Omezená záruka HP je obchodní zárukou dobrovolně poskytovanou společností HP. Názvy a adresy společností
skupiny HP, které odpovídají za plnění omezené záruky HP ve vaší zemi, jsou následující:
Česká republika: HPInc Czech Republic s. r. o., Za Brumlovkou 5/1559, 140 00 Praha 4
Výhody, poskytované omezenou zárukou HP, se uplatňuji jako doplňek k jakýmkoli právním nárokům na
dvouletou záruku poskytnutou prodejcem v případě nesouladu zboží s kupní smlouvou. Váš nárok na
uznání těchto práv však může záviset na mnohých faktorech. Omezená záruka HP žádným způsobem
neomezuje ani neovlivňuje zákonná práva zákazníka. Další informace získáte kliknutím na následující
odkaz: Zákonná záruka spotřebitele (www.hp.com/go/eu-legal) případně můžete navštívit webové stránky
Evropského spotřebitelského centra (
ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/
ecc-net/index_en.htm). Spotřebitelé mají právo se rozhodnout, zda chtějí službu reklamovat v rámci omezené
záruky HP nebo v rámci zákonem stanovené dvouleté záruky u prodejce.
Slovakia
Obmedzená záruka HP je obchodná záruka, ktorú spoločnosť HP poskytuje dobrovoľne. Meno a adresa subjektu
HP, ktorý zabezpečuje plnenie vyplývajúce z Obmedzenej záruky HP vo vašej krajine:
Slovenská republika: HPInc Slovakia, s.r.o., Galvaniho 7, 821 04 Bratislava
Výhody Obmedzenej záruky HP sa uplatnia vedľa prípadných zákazníkových zákonných nárokov voči
predávajúcemu z vád, ktoré spočívajú v nesúlade vlastností tovaru s jeho popisom podľa predmetnej zmluvy.
Možnosť uplatnenia takých prípadných nárokov však môže závisieť od rôznych faktorov. Služby Obmedzenej
záruky HP žiadnym spôsobom neobmedzujú ani neovplyvňujú zákonné práva zákazníka, ktorý je spotrebiteľom.
Ďalšie informácie nájdete na nasledujúcom prepojení: Zákonná záruka spotrebiteľa (www.hp.com/go/eu-
legal), prípadne môžete navštíviť webovú lokalitu európskych zákazníckych stredísk (ec.europa.eu/consumers/
solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Spotrebitelia majú právo zvoliť si, či
chcú uplatniť servis v rámci Obmedzenej záruky HP alebo počas zákonnej dvojročnej záručnej lehoty u predajcu.
Poland
Ograniczona gwarancja HP to komercyjna gwarancja udzielona dobrowolnie przez HP. Nazwa i adres podmiotu
HP odpowiedzialnego za realizację Ograniczonej gwarancji HP w Polsce:
Polska: HPInc Polska sp. z o.o., Szturmowa 2a, 02-678 Warszawa, wpisana do rejestru przedsiębiorców
prowadzonego przez Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIII Wydział Gospodarczy Krajowego
Rejestru Sądowego, pod numerem KRS 0000546115, NIP 5213690563, REGON 360916326, GIOŚ
E0020757WZBW, kapitał zakładowy 480.000 PLN.
Świadczenia wynikające z Ograniczonej gwarancji HP stanowią dodatek do praw przysługujących nabywcy
w związku z dwuletnią odpowiedzialnością sprzedawcy z tytułu niezgodności towaru z umową (rękojmia).
Niemniej, na możliwość korzystania z tych praw mają wpływ różne czynniki. Ograniczona gwarancja
HP w żaden sposób nie ogranicza praw konsumenta ani na nie nie wpływa. Więcej informacji można
znaleźć pod następującym łączem: Gwarancja prawna konsumenta (www.hp.com/go/eu-legal), można
także odwiedzić stronę internetową Europejskiego Centrum Konsumenckiego (ec.europa.eu/consumers/
solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Konsumenci mają prawo wyboru co do
możliwosci skorzystania albo z usług gwarancyjnych przysługujących w ramach Ograniczonej gwarancji HP albo
z uprawnień wynikających z dwuletniej rękojmi w stosunku do sprzedawcy.
Bulgaria
Ограничената гаранция на HP представлява търговска гаранция, доброволно предоставяна от HP. Името
и адресът на дружеството на HP за вашата страна, отговорно за предоставянето на гаранционната
поддръжка в рамките на Ограничената гаранция на HP, са както следва:
72
Appendix BService and support
HPInc Bulgaria EOOD (Ейч Пи Инк България ЕООД), гр. София 1766, район р-н Младост, бул. Околовръстен
Път No 258, Бизнес Център Камбаните
Предимствата на Ограничената гаранция на HP се прилагат в допълнение към всички законови права за
двугодишна гаранция от продавача при несъответствие на стоката с договора за продажба. Въпреки това,
различни фактори могат да окажат влияние върху условията за получаване на тези права. Законовите
права на потребителите не са ограничени или засегнати по никакъв начин от Ограничената гаранция
на HP. За допълнителна информация, моля вижте Правната гаранция на потребителя (www.hp.com/go/eu-
legal) или посетете уебсайта на Европейския потребителски център (ec.europa.eu/consumers/
solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Потребителите имат правото да
избират дали да претендират за извършване на услуга в рамките на Ограничената гаранция на HP или
да потърсят такава от търговеца в рамките на двугодишната правна гаранция.
Romania
Garanția limitată HP este o garanție comercială furnizată în mod voluntar de către HP. Numele și adresa entității
HP răspunzătoare de punerea în aplicare a Garanției limitate HP în țara dumneavoastră sunt următoarele:
Romănia: HP Inc Romania SRL, 5 Fabrica de Glucoza Str., Building F, Ground Floor and Floor 8, 2nd District,
Bucureşti
Beneciile Garanției limitate HP se aplică suplimentar faţă de orice drepturi privind garanţia de doi ani oferită de
vânzător pentru neconformitatea bunurilor cu contractul de vânzare; cu toate acestea, diverşi factori pot avea
impact asupra eligibilităţii dvs. de a
benecia de aceste drepturi. Drepturile legale ale consumatorului nu sunt
limitate sau afectate în vreun fel de Garanția limitată HP. Pentru informaţii suplimentare consultaţi următorul
link: garanția acordată consumatorului prin lege (www.hp.com/go/eu-legal) sau puteți accesa site-ul Centrul
European al Consumatorilor (ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/
index_en.htm). Consumatorii au dreptul să aleagă dacă să pretindă despăgubiri în cadrul Garanței limitate HP sau
de la vânzător, în cadrul garanției legale de doi ani.
Belgium and the Netherlands
De Beperkte Garantie van HP is een commerciële garantie vrijwillig verstrekt door HP. De naam en het adres van
de HP-entiteit die verantwoordelijk is voor het uitvoeren van de Beperkte Garantie van HP in uw land is als volgt:
Nederland: HPNederland B.V., Startbaan 16, 1187 XR Amstelveen
België: HPBelgium BVBA, Hermeslaan 1A, B-1831 Diegem
De voordelen van de Beperkte Garantie van HP vormen een aanvulling op de wettelijke garantie voor
consumenten gedurende twee jaren na de levering te verlenen door de verkoper bij een gebrek aan
conformiteit van de goederen met de relevante verkoopsovereenkomst. Niettemin kunnen diverse factoren
een impact hebben op uw eventuele aanspraak op deze wettelijke rechten. De wettelijke rechten van de
consument worden op geen enkele wijze beperkt of beïnvloed door de Beperkte Garantie van HP. Raadpleeg
voor meer informatie de volgende webpagina: Wettelijke garantie van de consument (www.hp.com/go/eu-
legal) of u kan de website van het Europees Consumenten Centrum bezoeken (ec.europa.eu/consumers/
solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Consumenten hebben het recht om te
kiezen tussen enerzijds de Beperkte Garantie van HP of anderzijds het aanspreken van de verkoper in toepassing
van de wettelijke garantie.
Finland
HP:n rajoitettu takuu on HP:n vapaaehtoisesti antama kaupallinen takuu. HP:n myöntämästä takuusta
maassanne vastaavan HP:n edustajan yhteystiedot ovat:
Suomi: HPFinland Oy, Piispankalliontie, FIN - 02200 Espoo
Romania
73
HP:n takuun edut ovat voimassa mahdollisten kuluttajansuojalakiin perustuvien oikeuksien lisäksi sen
varalta, että tuote ei vastaa myyntisopimusta. Saat lisätietoja seuraavasta linkistä: Kuluttajansuoja
(www.hp.com/go/eu-legal) tai voit käydä Euroopan kuluttajakeskuksen sivustolla (ec.europa.eu/consumers/
solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Kuluttajilla on oikeus vaatia virheen
korjausta HP:n takuun ja kuluttajansuojan perusteella HP:lta tai myyjältä.
Slovenia
Omejena garancija HP je prostovoljna trgovska garancija, ki jo zagotavlja podjetje HP. Ime in naslov poslovne
enote HP, ki je odgovorna za omejeno garancijo HP v vaši državi, sta naslednja:
Slovenija: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin,
Switzerland
Ugodnosti omejene garancije HP veljajo poleg zakonskih pravic, ki ob sklenitvi kupoprodajne pogodbe izhajajo
iz dveletne garancije prodajalca v primeru neskladnosti blaga, vendar lahko na izpolnjevanje pogojev za
uveljavitev pravic vplivajo različni dejavniki. Omejena garancija HP nikakor ne omejuje strankinih z zakonom
predpisanih pravic in ne vpliva nanje. Za dodatne informacije glejte naslednjo povezavo: Strankino pravno
jamstvo (www.hp.com/go/eu-legal); ali pa obiščite spletno mesto evropskih središč za potrošnike (ec.europa.eu/
consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Potrošniki imajo pravico
izbrati, ali bodo uveljavljali pravice do storitev v skladu z omejeno garancijo HP ali proti prodajalcu v skladu
z dvoletno zakonsko garancijo.
Croatia
HP ograničeno jamstvo komercijalno je dobrovoljno jamstvo koje pruža HP. Ime i adresa HP subjekta odgovornog
za HP ograničeno jamstvo u vašoj državi:
Hrvatska: HPComputing and Printing d.o.o. za računalne i srodne aktivnosti, Radnička cesta 41, 10000 Zagreb
Pogodnosti HP ograničenog jamstva vrijede zajedno uz sva zakonska prava na dvogodišnje jamstvo
kod bilo kojeg prodavača s obzirom na nepodudaranje robe s ugovorom o kupnji. Međutim, razni
faktori mogu utjecati na vašu mogućnost ostvarivanja tih prava. HP ograničeno jamstvo ni na
koji način ne utječe niti ne ograničava zakonska prava potrošača. Dodatne informacije potražite na
ovoj adresi: Zakonsko jamstvo za potrošače (www.hp.com/go/eu-legal) ili možete posjetiti web-mjesto
Europskih potrošačkih centara (ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-
net/index_en.htm). Potrošači imaju pravo odabrati žele li ostvariti svoja potraživanja u sklopu HP ograničenog
jamstva ili pravnog jamstva prodavača u trajanju ispod dvije godine.
Latvia
HP ierobežotā garantija ir komercgarantija, kuru brīvprātīgi nodrošina HP. HP uzņēmums, kas sniedz HP
ierobežotās garantijas servisa nodrošinājumu jūsu valstī:
Latvija: HPFinland Oy, PO Box 515, 02201 Espoo, Finland
HP ierobežotās garantijas priekšrocības tiek piedāvātas papildus jebkurām likumīgajām tiesībām uz pārdevēja
un/vai rażotāju nodrošinātu divu gadu garantiju gadījumā, ja preces neatbilst pirkuma līgumam, tomēr
šo tiesību saņemšanu var ietekmēt vairāki faktori. HP ierobežotā garantija nekādā veidā neierobežo un
neietekmē patērētāju likumīgās tiesības. Lai iegūtu plašāku informāciju, izmantojiet šo saiti: Patērētāju
likumīgā garantija (www.hp.com/go/eu-legal) vai arī Eiropas Patērētāju tiesību aizsardzības centra tīmekļa vietni
(ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Patērētājiem
ir tiesības izvēlēties, vai pieprasīt servisa nodrošinājumu saskaņā ar HP ierobežoto garantiju, vai arī pārdevēja
sniegto divu gadu garantiju.
74
Appendix BService and support
Lithuania
HP ribotoji garantija yra HP savanoriškai teikiama komercinė garantija. Toliau pateikiami HP bendrovių, teikiančių
HP garantiją (gamintojo garantiją) jūsų šalyje, pavadinimai ir adresai:
Lietuva: HPFinland Oy, PO Box 515, 02201 Espoo, Finland
HP ribotoji garantija papildomai taikoma kartu su bet kokiomis kitomis įstatymais nustatytomis teisėmis į
pardavėjo suteikiamą dviejų metų laikotarpio garantiją dėl prekių atitikties pardavimo sutarčiai, tačiau tai, ar
jums ši teisė bus suteikiama, gali priklausyti nuo įvairių aplinkybių. HP ribotoji garantija niekaip neapriboja
ir neįtakoja įstatymais nustatytų vartotojo teisių. Daugiau informacijos rasite paspaudę šią nuorodą: Teisinė
vartotojo garantija (www.hp.com/go/eu-legal) arba apsilankę Europos vartotojų centro internetinėje svetainėje
(
ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Vartotojai turi
teisę prašyti atlikti techninį aptarnavimą pagal HP ribotąją garantiją arba pardavėjo teikiamą dviejų metų
įstatymais nustatytą garantiją.
Estonia
HP piiratud garantii on HP poolt vabatahtlikult pakutav kaubanduslik garantii. HP piiratud garantii eest vastutab
HP üksus aadressil:
Eesti: HPFinland Oy, PO Box 515, 02201 Espoo, Finland
HP piiratud garantii rakendub lisaks seaduses ettenähtud müüjapoolsele kaheaastasele garantiile, juhul
kui toode ei vasta müügilepingu tingimustele. Siiski võib esineda asjaolusid, mille puhul teie jaoks need
õigused ei pruugi kehtida. HP piiratud garantii ei piira ega mõjuta mingil moel tarbija seadusjärgseid õigusi.
Lisateavet leiate järgmiselt lingilt: tarbija õiguslik garantii (www.hp.com/go/eu-legal) või võite külastada
Euroopa tarbijakeskuste veebisaiti (ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/
ecc-net/index_en.htm). Tarbijal on õigus valida, kas ta soovib kasutada HP piiratud garantiid või seadusega
ette nähtud müüjapoolset kaheaastast garantiid.
Russia
Срок службы принтера для России
Срок службы данного принтера HP составляет пять лет в нормальных условиях эксплуатации.
Срок службы отсчитывается с момента ввода принтера в эксплуатацию. В конце срока службы HP
рекомендует посетить веб-сайт нашей службы поддержки по адресу www.hp.com/support и/или связаться
с авторизованным поставщиком услуг HP для получения рекомендаций в отношении дальнейшего
безопасного использования принтера.
Limited Warranty Statement for HP Print Cartridges, Imaging Drums,
and Imaging Units for use with HP LaserJet Printers, HP Laser
Printers and Samsung Branded Laser Printers
The product is covered by the HP Commercial/Limited Warranty in countries/regions authorized for use/
distribution.
For complete warranty details, see: hp.com/toner/info
HP policy on non-Original HP supplies
HPcannot recommend the use of non-Original HP toner cartridges, either new or remanufactured.
Lithuania
75
NOTE: For HPprinter products, the use of a non-Original HP toner cartridge or a relled toner cartridge does
not aect either the warranty to the customer or any HPsupport contract with the customer. However, if
product failure or damage is attributable to the use of a non-Original HP toner cartridge or relled toner
cartridge, HPwill charge its standard time and materials charges to service the product for the particular failure
or damage.
HPanticounterfeit Web site
Go to www.hp.com/go/anticounterfeit when you install an HPtoner cartridge and the control-panel message
indicates the cartridge is non-Original HP supplies. HPwill help determine if the cartridge is genuine and take
steps to resolve the problem.
Your toner cartridge might not be a genuine HPtoner cartridge if you notice the following:
● The supplies status page indicates that a non-Original HPsupply is installed.
● You are experiencing a high number of problems with the cartridge.
● The cartridge does not look like it usually does (for example, the packaging diers from HPpackaging).
Data stored on the toner cartridge
The HPtoner cartridges used with this product contain a memory chip that assists in the operation of the
product.
In addition, this memory chip collects a limited set of information about the usage of the product, which might
include the following: the date when the toner cartridge was rst installed, the date when the toner cartridge was
last used, the number of pages printed using the toner cartridge, the page coverage, the printing modes used,
any printing errors that might have occurred, and the product model. This information helps HPdesign future
products to meet our customers' printing needs.
The data collected from the toner cartridge memory chip does not contain information that can be used to
identify a customer or user of the toner cartridge or their product.
HPcollects a sampling of the memory chips from toner cartridges returned to HP's free return and recycling
program (HPPlanet Partners: www.hp.com/recycle). The memory chips from this sampling are read and studied
in order to improve future HPproducts. HPpartners who assist in recycling this toner cartridge might have access
to this data, as well.
Any third party possessing the toner cartridge might have access to the anonymous information on the memory
chip.
End User License Agreement
READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT:
This End-User License Agreement ("EULA") is a legal agreement between (a) you (either an individual or a single
entity) and (b) HPInc. ("HP") that governs your use of any Software Product, installed on or made available by
HP for use with your HP product ("HPProduct"), that is not otherwise subject to a separate license agreement
between you and HP or its suppliers. Other software may contain a EULA in its online documentation. The term
"Software Product" means computer software and may include associated media, printed materials and "online"
or electronic documentation.
An amendment or addendum to this EULA may accompany the HPProduct.
76
Appendix BService and support
RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS
AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING THE SOFTWARE
PRODUCT, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT ACCEPT THESE LICENSE
TERMS, YOUR SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED PRODUCT (HARDWARE AND SOFTWARE) WITHIN
14 DAYS FOR A REFUND SUBJECT TO THE REFUND POLICY OF YOUR PLACE OF PURCHASE.
THIS EULA IS A GLOBAL AGREEMENT AND IS NOT SPECIFIC TO ANY PARTICULAR COUNTRY, STATE OR TERRITORY.
IF YOU ACQUIRED THE SOFTWARE AS A CONSUMER WITHIN THE MEANING OF RELEVANT CONSUMER LEGISLATION
IN YOUR COUNTRY, STATE OR TERRITORY, THEN DESPITE ANYTHING TO THE CONTRARY IN THIS EULA, NOTHING IN
THIS EULA AFFECTS ANY NON EXCLUDABLE STATUTORY RIGHTS OR REMEDIES THAT YOU MAY HAVE UNDER SUCH
CONSUMER LEGISLATION AND THIS EULA IS SUBJECT TO THOSE RIGHTS AND REMEDIES. REFER TO SECTION 16
FOR FURTHER INFORMATION ON YOUR CONSUMER RIGHTS.
1. GRANT OF LICENSE. HP grants you the following rights provided you comply with all terms and conditions of
this EULA:
a. Use. You may use the Software Product on a single computer ("Your Computer"). If the Software Product
is provided to you via the internet and was originally licensed for use on more than one computer, you
may install and use the Software Product only on those computers. You may not separate component
parts of the Software Product for use on more than one computer. You do not have the right to
distribute the Software Product, nor do you have the right to modify the Software Product or disable
any licensing or control feature of the Software Product. You may load the Software Product into Your
Computer's temporary memory (RAM) for purposes of using the Software Product.
b. Storage. You may copy the Software Product into the local memory or storage device of the HPProduct.
c. Copying. You may make archival or back-up copies of the Software Product, provided the copy contains
all of the original Software Product's proprietary notices and that it is used only for back-up purposes.
d. Reservation of Rights. HP and its suppliers reserve all rights not expressly granted to you in this EULA.
e. Freeware. Notwithstanding the terms and conditions of this EULA, all or any portion of the Software
Product which constitutes non-proprietary HP software or software provided under public license by
third parties ("Freeware"), is licensed to you subject to the terms and conditions of the software license
agreement accompanying such Freeware whether in the form of a discrete agreement, shrink wrap
license or electronic license terms accepted at time of download. Use of the Freeware by you shall be
governed entirely by the terms and conditions of such license.
f. Recovery Solution. Any software recovery solution provided with/for your HPProduct, whether in the
form of a hard disk drive-based solution, an external media-based recovery solution (e.g. oppy disk,
CD or DVD) or an equivalent solution delivered in any other form, may only be used for restoring the
hard disk of the HPProduct with/for which the recovery solution was originally purchased. The use of
any Microsoft operating system software contained in such recovery solution shall be governed by the
Microsoft License Agreement.
2. UPGRADES. To use a Software Product identied as an upgrade, you must rst be licensed for the original
Software Product identied by HP as eligible for the upgrade. After upgrading, you may no longer use the
original Software Product that formed the basis for your upgrade eligibility. By using the Software Product,
you also agree that HP may automatically access your HPProduct when connected to the internet to check
the version or status of certain Software Products and may automatically download and install upgrades
or updates to such Software Products on to your HPProduct to provide new versions or updates required
to maintain the functionality, performance, or security of the Software Product and your HPProduct and
facilitate the provision of support or other services provided to you. In certain cases, and depending on the
type of upgrade or update, notications will be provided to you (via pop-up or other means), which may
require you to initiate the upgrade or update.
End User License Agreement
77
3. ADDITIONAL SOFTWARE. This EULA applies to updates or supplements to the original Software Product
provided by HP unless HP provides other terms along with the update or supplement. In case of a conict
between such terms, the other terms will prevail.
4. TRANSFER.
a. Third Party. The initial user of the Software Product may make a one-time transfer of the Software
Product to another end user. Any transfer must include all component parts, media, printed materials,
this EULA, and if applicable, the Certicate of Authenticity. The transfer may not be an indirect transfer,
such as a consignment. Prior to the transfer, the end user receiving the transferred product must agree
to all the EULA terms. Upon transfer of the Software Product, your license is automatically terminated.
b. Restrictions. You may not rent, lease or lend the Software Product or use the Software Product for
commercial timesharing or bureau use. You may not sublicense, assign or transfer the license or
Software Product except as expressly provided in this EULA.
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software Product and user documentation are
owned by HP or its suppliers and are protected by law, including but not limited to United States copyright,
trade secret, and trademark law, as well as other applicable laws and international treaty provisions. You
shall not remove any product identication, copyright notices or proprietary restrictions from the Software
Product.
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble the
Software Product, except and only to the extent that the right to do so is mandated under applicable law
notwithstanding this limitation or it is expressly provided for in this EULA.
7. TERM. This EULA is eective unless terminated or rejected. This EULA will also terminate upon conditions set
forth elsewhere in this EULA or if you fail to comply with any term or condition of this EULA.
8. NOTICE OF DATA COLLECTION.
CONSENT TO COLLECTION/USE OF DATA.
a. You agree that HP and its ailiates may collect, combine, and use device and individual user information
you provide in relation to support services related to the Software Product. HP agrees not to use this
information to market to you without your consent. Learn More about HP data collection practices at
www.hp.com/go/privacy
b. HP will use cookies and other web technology tools to collect anonymous technical information related
to HPSoftware and your HPProduct. This data will be used to provide the upgrades and related
support or other services described in Section 2. HP will also collect personal information including your
Internet Protocol address or other unique identier information associated with your HPProduct and
data provided by you on registration of your HPProduct. As well as providing the upgrades and related
support or other services, this data will be used for sending marketing communications to you (in each
case with your express consent where required by applicable law).
To the extent permitted by applicable law, by accepting these terms and conditions you consent to the
collection and use of anonymous and personal data by HP, its subsidiaries, and ailiates as described in
this EULA and as further described in HP’s privacy policy: www.hp.com/go/privacy
78
Appendix BService and support
c. Collection/Use by Third Parties. Certain software programs included in your HPProduct are provided and
separately licensed to you by third party providers (“Third Party Software”). Third Party Software may be
installed and operational on your HPProduct even if you choose not to activate/purchase such software.
Third Party Software may collect and transmit technical information about your system (i.e., IP address,
unique device identier, software version installed, etc.) and other system data. This information is used
by the third party to identify technical system attributes and ensure that the most current version of the
software has been installed on your system. If you do not want the Third Party Software to collect this
technical information or automatically send you version updates, you should uninstall the software prior
to connecting to the Internet.
9. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HPAND ITS
SUPPLIERS PROVIDE THE SOFTWARE PRODUCT “AS IS” AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL
OTHER WARRANTIES, DUTIES, AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES: (i) OF TITLE AND NON-INFRINGEMENT; (ii) OF MERCHANTABILITY; (iii) OF
FITNESS FOR A PARTICULAR PURPOSE; (iv) THAT THE SOFTWARE PRODUCT WILL FUNCTION WITH NON-HP
SUPPLIES OR ACCESSORIES; AND (v), OF LACK OF VIRUSES ALL WITH REGARD TO THE SOFTWARE PRODUCT.
Some states/jurisdictions do not allow exclusion of implied warranties or limitations on the duration of
implied warranties, so the above disclaimer may not apply to you in its entirety.
10. LIMITATION OF LIABILITY. Subject to the laws of the People's Republic of China, notwithstanding any
damages that you might incur, the entire liability of HP and any of its suppliers under any provision
of this EULA and your exclusive remedy for all of the foregoing shall be limited to the greater of the
amount actually paid by you separately for the Software Product or U.S. $5.00. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HPOR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO,
DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION,
FOR PERSONAL INJURY, OR FOR LOSS OF PRIVACY) ARISING OUT OF OR IN ANY WAY RELATED TO THE USE
OF OR INABILITY TO USE THE SOFTWARE PRODUCT, OR OTHERWISE IN CONNECTION WITH ANY PROVISION OF
THIS EULA, EVEN IF HPOR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND
EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion
or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to
you.
11. U.S. GOVERNMENT CUSTOMERS. Consistent with FAR 12.211 and 12.212, Commercial Computer Software,
Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S.
Government under HP's standard commercial license.
12. COMPLIANCE WITH EXPORT LAWS. You shall comply with all laws and regulations of the United States and
other countries ("Export Laws") to assure that the Software Product is not (1) exported, directly or indirectly,
in violation of Export Laws, or (2) used for any purpose prohibited by Export Laws, including, without
limitation, nuclear, chemical, or biological weapons proliferation.
13. CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the legal age of majority in your
state of residence and, if applicable, you are duly authorized by your employer to enter into this contract.
14. APPLICABLE LAW. This EULA is governed by the laws of the country in which the equipment was purchased.
15. ENTIRE AGREEMENT. This EULA (including any addendum or amendment to this EULA which is included
with the HPProduct) is the entire agreement between you and HP relating to the Software Product and it
supersedes all prior or contemporaneous oral or written communications, proposals and representations
with respect to the Software Product or any other subject matter covered by this EULA. To the extent the
terms of any HP policies or programs for support services conict with the terms of this EULA, the terms of
this EULA shall control.
End User License Agreement
79
16. CONSUMER RIGHTS. Consumers in some countries, states or territories may have the benet of certain
statutory rights and remedies under consumer legislation in respect of which HP’s liability cannot lawfully be
excluded or limited. If you acquired the Software as a consumer within the meaning of relevant consumer
legislation in your country, state or territory, the provisions of this EULA (including the disclaimers of
warranties, limitations and exclusions of liability) must be read subject to applicable law and apply only to
the maximum extent permitted by that applicable law.
Australian Consumers: If you acquired the Software as a consumer within the meaning of the ‘Australian
Consumer Law’ under the Australian Competition and Consumer Act 2010 (Cth) then despite any other
provision of this EULA:
a. the Software comes with guarantees that cannot be excluded under the Australian Consumer Law,
including that goods will be of acceptable quality and services will be supplied with due care and
skill. You are entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the Software repaired or replaced
if it is not of acceptable quality and the failure does not amount to a major failure.
b. nothing in this EULA excludes, restricts or modies any right or remedy, or any guarantee, warranty or
other term or condition implied or imposed by the Australian Consumer Law which cannot be lawfully
excluded or limited; and
c. the benets provided to you by the express warranties in this EULA are in addition to other rights
and remedies available to you under the Australian Consumer Law. Your rights under the Australian
Consumer Law prevail to the extent that they are inconsistent with any limitations contained in the
express warranty.
d. The Software may be capable of retaining user-generated data. HP hereby provides you with notice that
if HP repairs your Software, that repair may result in the loss of that data. To the full extent permitted by
law, the limitations and exclusions of HP’s liability in this EULA apply in respect of any such loss of data.
If you think that you are entitled to any warranty under this agreement or any of the above remedies,
please contact HP:
HP PPS Australia Pty Ltd
Rhodes Corporate Park, Building F, Level 5
1 Homebush Bay Drive
Rhodes, NSW 2138
Australia
To initiate a support request or warranty claim, please call 13 10 47 (within Australia) or +61 2 8278 1039 (if
dialing internationally) or visit www8.hp.com/au/en/contact-hp/phone-assist.html for the most current list
of phone support numbers.
If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing the
Software or warranty and support services for the Software which are not of a kind ordinarily acquired for
personal, domestic or household use or consumption, then despite any other provision of this EULA, HP
limits its liability for failure to comply with a consumer guarantee as follows:
a. provision of warranty or support services for the Software: to any one or more of the following:
re-supply of the services or payment of the costs of having the services re-supplied;
b. provision of the Software: to any one or more of the following: replacement of the Software or the
supply of equivalent software; repair of the Software; payment of the costs of replacing the Software or
of acquiring equivalent software; or payment of the costs of having the Software repaired; and
80
Appendix BService and support
c. otherwise, to the maximum extent permitted by law.
New Zealand Consumers: In New Zealand, the Software comes with guarantees that cannot be excluded
under the Consumer Guarantees Act 1993. In New Zealand, Consumer Transaction means a transaction
involving a person who is purchasing goods for personal, domestic or household use or consumption
and not for the purpose of a business. New Zealand consumers who are purchasing goods for personal,
domestic or household use or consumption and not for the purpose of a business ("New Zealand
Consumers") are entitled to repair, replacement or refund for a failure and compensation for other
reasonably foreseeable loss or damage. A New Zealand Consumer (as dened above) may recover the
costs of returning the product to the place of purchase if there is a breach of the New Zealand consumer law;
furthermore, if it will be of signicant cost to the New Zealand Consumer to return the goods to HP then HP
will collect such goods at its own cost. Where any supply of products or services is for business purposes,
you agree that the Consumer Guarantees Act 1993 does not apply and that given the nature and value of the
transaction, this is fair and reasonable.
© Copyright 2022 HP Development Company, L.P.
The information contained herein is subject to change without notice. All other product names mentioned herein
may be trademarks of their respective companies. To the extent permitted by applicable law, the only warranties
for HP products and services are set forth in the express warranty statements accompanying such products and
services. Nothing herein should be construed as constituting an additional warranty. To the extent permitted by
applicable law, HP shall not be liable for technical or editorial errors or omissions contained herein.
Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater exibility in performing defective parts replacement. If during the diagnosis period, HP identies that the
repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There
are two categories of CSR parts: 1)Parts for which customer self repair is mandatory. If you request HP to replace
these parts, you will be charged for the travel and labor costs of this service. 2)Parts for which customer self
repair is optional. These parts are also designed for Customer Self Repair. If, however, you require that HP replace
them for you, this may be done at no additional charge under the type of warranty service designated for your
product.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery.
Same-day or four-hour delivery may be oered at an additional charge where geography permits. If assistance is
required, you can call the HPTechnical Support Center and a technician will help you over the phone. HP species
in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases
where it is required to return the defective part to HP, you must ship the defective part back to HP within a
dened period of time, normally ve(5) business days. The defective part must be returned with the associated
documentation in the provided shipping material. Failure to return the defective part may result in HP billing you
for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the
courier/carrier to be used.
Customer support
Table B-3 Customer Support
Support URL links
Get telephone support for your country/region
Have the product name, serial number, date of purchase, and
problem description ready.
Country/region phone numbers are on the yer that was in the box
with your product or at www.hp.com/support
Customer self-repair warranty service 81
Environmental product stewardship programC
This section describes the environmental-friendly product stewardship program at HP.
Protecting the environment
HP is committed to providing quality products in an environmentally sound manner. This product has been
designed with several attributes to minimize impacts on our environment.
Ozone production
The airborne emissions of ozone for this product have been measured according to a standardized protocol
and when these emissions data are applied to an anticipated high-use scenario in an oice workspace, HP has
determined there is no appreciable amount of ozone generated during printing and the levels are well within
current indoor air quality standards and guidelines.
References -
Test method for the determination of emissions from hardcopy devices with respect to awarding the
environmental label for oice devices with printing function; DE-UZ 205 – BAM; January 2018.
Based on ozone concentration when printing 2 hours per day in 30.6 cubic meter room with a ventilation rate of
0.68 air changes per hour with HP printing supplies.
Power consumption
Power usage drops signicantly while in Ready, Sleep, or O mode, which saves natural resources and saves
money without aecting the high performance of this product. HP printing and imaging equipment marked with
the ENERGY STAR
®
logo is qualied to the U.S. Environmental Protection Agency's ENERGY STAR specications for
imaging equipment. The following mark will appear on ENERGY STAR qualied imaging products:
Additional ENERGY STAR qualied imaging product model information is listed at:
www.hp.com/go/energystar
Paper use
This product’s duplex feature (manual or automatic) and N-up printing (multiple pages printed on one page)
capability can reduce paper usage and the resulting demands on natural resources.
Environmental product stewardship program
83
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify
plastics for recycling purposes at the end of the product’s life.
HPLaserJet print supplies
Original HPSupplies were designed with the environment in mind. HP makes it easy to conserve resources and
paper when printing. And when you are done, we make it easy and free to recycle.
1
All HP cartridges returned to HPPlanet Partners go through a multiphase recycling process where materials are
separated and rened for use as raw material in new Original HP cartridges and everyday products. No Original
HP cartridges returned through HPPlanet Partners are ever sent to a landll, and HP never rells or resells
Original HP cartridges.
To participate in HPPlanet Partners return and recycling program, visit www.hp.com/recycle. Select your country/
region for information on how to return HP printing supplies. Multi-lingual program information and instructions
are also included in every new HPLaserJet print cartridge package.
1
Program availability varies. For more information, visit www.hp.com/recycle
Paper
This product is capable of using recycled paper and lightweight paper (EcoFFICIENT™) when the paper meets
the guidelines outlined in the HPLaser Printer Family Print Media Guide. This product is suitable for the use of
recycled paper and lightweight paper (EcoFFICIENT™) according to EN12281:2002.
Material restrictions
This HP product does not contain added mercury.
Disposal of waste equipment by users (EU and India)
This symbol means do not dispose of your product with your other household waste. Instead, you should protect
human health and the environment by handing over your waste equipment to a designated collection point for
the recycling of waste electrical and electronic equipment. For more information, please contact your household
waste disposal service, or go to: www.hp.com/recycle
Electronic hardware recycling
HPencourages customers to recycle used electronic hardware. For more information about recycling programs
go to: www.hp.com/recycle
84
Appendix CEnvironmental product stewardship program
Hardware recycling information (Brazil)
Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora estejam
em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter, ainda que em
quantidades mínimas, substâncias impactantes ao meio ambiente. Ao nal da vida útil deste produto, o usuário
deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas em lei.
Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao estabelecimento comercial ou
rede de assistência técnica autorizada pela HP.
Para maiores informações, inclusive sobre os pontos de recebimento, acesse:
www8.hp.com/br/pt/ads/planet-partners/index.html
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our products
as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European
Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/
reach
Product Power Data per European Union Commission Regulation
1275/2008
For product power data, including the power consumption of the product in networked standby if all wired
network ports are connected and all wireless network ports are activated, please refer to section P14
‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/environment/
productdata/itecodesktop-pc.html
SEPA Ecolabel User Information (China)
中国环境标识认证产品用户说明
噪声大于 63.0 dB(A)的办公设备不宜放置于办公室内，请在独立的隔离区域使用。
如需长时间使用本产品或打印大量文件，请确保在通风良好的房间内使用。
如您需要确认本产品处于零能耗状态，请按下电源关闭按钮，并将插头从电源插座断开。
您可以使用再生纸，以减少资源耗费。
Hardware recycling information (Brazil)
85
The regulation of the implementation on China energy label for
printer, and copier
依据“复印机、打印机和传真机能源效率标识实施规则”，本打印机具有中国能效标签。根据“复印机、打印
机和传真机能效限定值及能效等级” (“GB21521”) 决定并计算得出该标签上所示的能效等级和 TEC (典型
能耗) 值。
1. 能效等级
能效等级分为三个等级，等级 1 级能效最高。根据产品类型和打印速度标准决定能效限定值。
2. 能效信息
2.1 激光打印机及一体机和高性能喷墨打印机及一体机
● 典型能耗
典型能耗是正常运行 GB21521 测试方法中指定的时间后的耗电量。此数据表示为每周千瓦时 (kWh) 。
标签上所示的能效数字按涵盖根据“复印机、打印机和传真机能源效率标识实施规则”选择的登记装置中
所有配置的代表性配置测定而得。因此，本特定产品型号的实际能耗可能与标签上所示的数据不同。
有关规范的详情信息，请参阅 GB21521 标准的当前版本。
Restriction of Hazardous Substances statement (India)
This product, as well as its related consumables and spares, complies with the reduction in hazardous
substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury, hexavalent chromium,
polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01
weight % for cadmium, except where allowed pursuant to the exemptions set in Schedule 2 of the Rule.
WEEE (Turkey)
Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundurp
86 Appendix CEnvironmental product stewardship program
The Table of Hazardous Substances/Elements and their Content
(China)
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be
obtained by accessing the HPWeb site at www.hp.com/go/msds
The Table of Hazardous Substances/Elements and their Content (China)
87
EPEAT
Many HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps
identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information on
HP's EPEAT registered products go to www8.hp.com/us/en/hp-information/global-citizenship/index.html
Declaration of the Presence Condition of the Restricted Substances
Marking (Taiwan)
台灣 限用物質含有情況標示聲明書
Taiwan Declaration of the Presence Condition of the Restricted Substances Marking
若要存取產品的最新使用指南或手冊，請前往 hp.com/support。選取搜尋您的產品，然後依照 畫面上的指
示繼續執行。
88
Appendix CEnvironmental product stewardship program
To access the latest user guides or manuals for your product, go to hp.com/support. Select Find your product,
and then follow the on-screen instructions.
For more information
To obtain information about these environmental topics:
● Product environmental prole sheet for this and many related HPproducts
● HP’s commitment to the environment
● HP’s environmental management system
● HP’s end-of-life product return and recycling program
● Material Safety Data Sheets
Visit www.hp.com/go/environment
Also, visit www.hp.com/recycle
For more information 89
Regulatory informationD
This section describes the regulatory statements.
Regulatory statements
The printer meets product requirements from regulatory agencies in your country/region.
European Union and United Kingdom Regulatory Notice
Products bearing the CE marking and UK marking comply to applicable EU Directives and the equivalent UK
Statutory Instruments and can operate in at least one EU Member State and in United Kingdom. The full EU and
UK Declaration of Conformity can be found at the following website: hp.eu/certicates (Search with the product
model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.)
The point of contact for regulatory matters:
For EU: HP REG 23010, 08028 Barcelona, Spain
For UK: HP Inc UK Ltd, Regulatory Enquiries, Earley West, 300 Thames Valley Park Drive, Reading, RG6 1PT
Email: techr[email protected]
Regulatory model numbers
For regulatory identication purposes, your product is assigned a regulatory model number. Regulatory model
numbers should not be confused with marketing names or product numbers.
Table D-1
Regulatory model numbers
Product model number Regulatory model number
HP Color LaserJet Pro 3201dw
HP Color LaserJet Pro 3202dw
HP Color LaserJet Pro 3203dw
HP Color LaserJet Pro 3288dw
SHNGC-2200-01
HP Color LaserJet Pro 3288dn
HP Color LaserJet Pro 3202dn
HP Color LaserJet Pro 3203dn
SHNGC-2200-00
90 Appendix DRegulatory information
FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this
equipment is not installed and used in accordance with the instructions, it may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
● Reorient or relocate the receiving antenna.
● Increase separation between equipment and receiver.
● Connect equipment to an outlet on a circuit dierent from that to which the receiver is located.
● Consult your dealer or an experienced radio/TV technician.
NOTE: Any changes or modications to the printer that are not expressly approved by HP could void the user’s
authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.
Canada - Industry Canada ICES-003 Compliance Statement
CAN ICES-3(B)/NMB-3(B)
Power cord instructions
Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product
label. The product uses either 110-127 Vac or 220-240Vac and 50/60Hz.
Connect the power cord between the product and a grounded AC outlet.
CAUTION: To prevent damage to the product, use only the power cord that is provided with the product.
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has
implemented regulations for laser products manufactured since August1,1976. Compliance is mandatory
for products marketed in the United States. The device is certied as a “Class 1” laser product under the U.S.
Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation
Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely conned
within protective housings and external covers, the laser beam cannot escape during any phase of normal user
operation.
WARNING! Using controls, making adjustments, or performing procedures other than those specied in this
user guide may result in exposure to hazardous radiation.
For other US/Canada regulatory matters, please contact:
HP Inc.
HP Inc. 1501 Page Mill Rd, Palo Alto, CA 94304, USA
Email contact: (techr[email protected]) or Telephone contact: +1 (650) 857-1501
FCC regulations
91
Laser safety statement for EMEA
CLASS 1 CONSUMER LASER PRODUCT
EN: 50689:2021
Laser statement for Finland
Luokan 1 laserlaite
HP Color LaserJet Pro 3201-3204/3288, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite.
Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen
turvallisuusluokka on määritetty standardin EN 60825-1 (2014) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan
1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specicerats, kan användaren utsättas för osynlig
laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP Color LaserJet Pro 3201-3204/3288 - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita.
Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei
katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän
tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa.
Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning.
Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan
3B laser.
GS statement (Germany)
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen.
Um störende Reexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren
Gesichtsfeld platziert werden.
Das Gerät ist kein Bildschirmarbeitsplatz gemäß BildscharbV. Bei ungünstigen Lichtverhältnissen (z. B. direkte
Sonneneinstrahlung) kann es zu Reexionen auf dem Display und damit zu Einschränkungen der Lesbarkeit der
dargestellten Zeichen kommen.
Die Bilddarstellung dieses Gerätes ist nicht für verlängerte Bildschirmtätigkeiten geeignet.
92
Appendix DRegulatory information
Nordic Statements (Denmark, Finland, Norway, Sweden)
Denmark:
Apparatets stikprop skal tilsuttes en stikkontakt med jord, som giver forbindelse til stikproppens jord.
Finland:
Laite on liitettävä suojakoskettimilla varustettuun pistorasiaan.
Norway:
Apparatet må tilkoples jordet stikkontakt.
Sweden:
Apparaten skall anslutas till jordat uttag.
Taiwan BSMI USB Port (Walk-up) Statement
The front USB port (walk-up port) located at the front, top, or side of the product is typically used with thumb
drives.
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kirgizstan, Russia)
Производитель и дата производства
HP Inc.
Адрес: 1501 Page Mill Road, Palo Alto, California 94304, U.S.
Дата производства зашифрована в 10-значном серийном номере, расположенном на наклейке со
служебной информацией изделия. 4-я, 5-я и 6-я цифры обозначают год и неделю производства. 4-я
цифра обозначает год, например, «3» обозначает, что изделие произведено в «2013» году. 5-я и 6-я цифры
обозначают номер недели в году производства, например, «12» обозначает «12-ю» неделю.
Өндіруші жəне өндіру мерзімі
HP Inc.
Мекенжайы: 1501 Page Mill Road, Palo Alto, California 94304, U.S.
Өнімнің жасалу мерзімін табу үшін өнімнің қызмет көрсету жапсырмасындағы 10 таңбадан тұратын
сериялық нөмірін қараңыз. 4-ші, 5-ші жəне 6-шы сандар өнімнің жасалған жылы мен аптасын көрсетеді.
4-ші сан жылын көрсетеді, мысалы «3» саны «2013» дегенді білдіреді. 5-ші жəне 6-шы сандары берілген
жылдың қай аптасында жасалғанын көрсетеді, мысалы, «12» саны «12-ші» апта дегенді білдіреді.
Местные представители
Россия: ООО "Эйч Пи Инк",
Российская Федерация, 125171, г . Москва, Ленингра дское шоссе, 1 6А, стр.3,
Nordic Statements (Denmark, Finland, Norway, Sweden)
93
Телефон/факс: +7 495 797 35 00 / +7 499 92132 50
Казахстан: Филиал компании "ЭйчПи Глобал Трэйдинг Би.Ви.", Республика Казахстан, 050040, г. Алматы,
Бостандыкский район, проспект Аль-Фараби, 77/7,
Телефон/факс: + 7 7 27 355 35 52
Жергілікті өкілдіктері
Ресей: ООО "Эйч Пи Инк",
Ресей Федерациясы, 125171, Мәскеу, Ленинград шоссесі, 16A блок 3,
Телефон/факс: +7 495 797 35 00 / +7 499 92132 50
Қазақстан: "ЭйчПи Глобал Трэйдинг Би.Ви." компаниясынын Қазақстандағы филиалы, Қазақстан
Республикасы, 050040, Алматы к., Бостандык ауданы, Əл- Фараби даңғылы, 77/7,
Телефон/факс: +7 727 355 35 52
Wireless statements
The statements in this section apply to wireless-capable printers only.
FCC compliance statement—United States
Exposure to radio frequency radiation
CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits.
Nevertheless, the device shall be used in such a manner that the potential for human contact during normal
operation is minimized.
In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the
antenna shall not be less than 20cm (8in) during normal operation.
This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause interference, and (2) this device must accept any interference, including interference that
may cause undesired operation of the device.
CAUTION: Based on Section 15.21 of the FCC rules, changes of modications to the operation of this product
without the express approval by HP may invalidate its authorized use.
Australia statement
This device incorporates a radio-transmitting (wireless) device. For protection against radio transmission
exposure, it is recommended that this device be operated no less than 20cm from the head, neck, or body.
Belarus statement
В соответствии с Постановлением Совета Министров Республики Беларусь от 24 мая 2017 года № 383 (об
описании и порядке применения знака соответствия к техническому регламенту Республики Беларусь)
продукция, требующая подтверждения соответствия техническому регламенту Республики Беларусь,
размещенная на рынке Республики Беларусь, должна быть маркирована знаком соответствия ТР BY.
94
Appendix DRegulatory information
Brazil ANATEL statement
Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em
sistemas devidamente autorizados.
Para maiores informações consulte o site da ANATEL – www.anatel.gov.br
Canadian statements
For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus as set out in the radio interference regulations of the Canadian Department of Communications. The
internal wireless radio complies with RSS 210 of Industry Canada.
Pour ĺusage d´intérieur. Le présent appareil numérique ńémet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de Classe B prescribes dans le règlement sur le brouillage
radioélectrique édicté par le Ministère des Communications du Canada. Le composant RF interne est conforme à
la norme CNR-210 d´Industrie Canada.
China CMIIT Wireless statements
中国无线电发射设备通告
型号核准代码显示在产品本体的铭牌上。
Korean statement
무선 전용제품:
해당 무선설비는 전파혼신 가능성이 있음으로 인명안전과 관련된 서비스는 할 수 없음. (무선모듈제품이
설치되어있는경무)
Taiwan statement (Traditional Chinese)
應避免影響附近雷達系統之操作。
高增益指向性天線只得應用於固定式點對點系統。
Brazil ANATEL statement
95
Products with 5 GHz Operation Industry of Canada
CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its operation
in the 5.15- to 5.25-GHz frequency range. Industry Canada requires this product to be used indoors for the
frequency range of 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel mobile
satellite systems. High-power radar is allocated as the primary user of the 5.25- to 5.35-GHz and 5.65- to
5.85-GHz bands. These radar stations can cause interference with and/or damage to this device.
Lors de l'utilisation d'un réseau local sans l IEEE 802.11a, ce produit est réservé à une utilisation en intérieur en
raison de sa plage de fréquences, comprise entre 5,15 et 5,25GHz. Industrie Canada recommande l'utilisation
en intérieur de ce produit pour la plage de fréquences comprise entre 5,15 et 5,25GHz an de réduire les
interférences nuisibles potentielles avec les systèmes de satellite portables utilisant le même canal. Le radar à
haute puissance est
déni comme étant le principal utilisateur des bandes 5,25 à 5,35GHz et 5,65 à 5,85GHz.
Ces stations radar peuvent provoquer des interférences sur ce périphérique et/ou l'endommager.
Taiwan NCC Statement:(Only for 5GHz)
Exposure to Radio Frequency Radiation (Canada)
WARNING! Exposure to Radio Frequency Radiation. The radiated output power of this device is below the
Industry Canada radio frequency exposure limits. Nevertheless, the device should be used in such a manner
that the potential for human contact is minimized during normal operation.
WARNING! Exposition aux émissions de fréquences radio. La puissance de sortie émise par ce périphérique est
inférieure aux limites xées par Industrie Canada en matière d’exposition aux fréquences radio. Néanmoins, les
précautions d'utilisation du périphérique doivent être respectées an de limiter tout risque de contact avec une
personne.
To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits, human proximity to
the antennas should not be less than 20 cm (8 inches).
Pour éviter tout dépassement des limites xées par Industrie Canada en matière d’exposition aux fréquences
radio, la distance entre les utilisateurs et les antennes ne doit pas être inférieure à 20 cm (8 pouces).
European regulatory notice
The telecommunications functionality of this product may be used in the following European countries/regions:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary,
Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,
Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.
Notice for use in Russia
Существуют определенные ограничения по использованию беспроводных сетей (стандарта 802.11b/g)
с рабочей частотой 2,4 ГГц: Данное оборудование может использоваться внутри помещений с
использованием диапазона частот 2400-2483,5МГц (каналы 1-13). При использовании внутри помещений
максимальная эффективная изотропно–излучаемая мощность (ЭИИМ) должна составлять не более 100мВт.
96
Appendix DRegulatory information
Mexico statement
Aviso para los usuarios de México
“La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o
dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia,
incluyendo la que pueda causar su operación no deseada."
Para saber el modelo de la tarjeta inalámbrica utilizada, revise la etiqueta regulatoria de la impresora.
Thailand statement
เครื่องวิทยุคมนาคมนี้มีระดับการแผ่คลื่นแม่เหล็กไฟฟ้ าสอดคล้องตามมาตรฐานความปลอดภัยต่อสุขภาพของมนุษย์จากการ
ใช้เครื่องวิทยุคมนาคมที่คณะกรรมการกิจการโทรคมนาคมแห่งชาติประกาศกําหนด
This radio communication equipment has the electromagnetic eld strength in compliance with the Safety
Standard for the Use of Radio Communication Equipment on Human Health announced by the National
Telecommunications Commission.
Vietnam Telecom
NOTE:
Telecom wireless marking for ICTQC Type approved products.
Dynamic Security Enabled Printers
This printer is intended to work only with cartridges that have a new or reused HP chip. A reused HP chip enables
the use of reused, remanufactured, and relled cartridges.
The printer uses dynamic security measures to block cartridges using a non-HP chip. Periodic rmware updates
delivered over the internet will maintain the eectiveness of the dynamic security measures and block cartridges
that previously worked.
Updates can improve, enhance, or extend the printer’s functionality and features, protect against security threats,
and serve other purposes, but these updates can also block cartridges using a non-HP chip from working in
the printer, including cartridges that work today. Unless you are enrolled in certain HP programs such as Instant
Ink or use other services that require automatic online rmware updates, most HP printers can be congured
to receive updates either automatically or with a notication that allows you to choose whether to update or
not. For more information on dynamic security and how to congure online rmware updates, please go to
www.hp.com/learn/ds.
Mexico statement
97
