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Further information and explanations are
available online:
Table of contents
1 IMPORTANT SAFETY
INSTRUCTIONS...........................4
1.1 Safety definitions.........................4
1.2 General information.....................4
1.3 Intended use ...............................5
1.4 Restrictive use ............................5
1.5 Grounding instructions ................5
1.6 Safe use......................................5
1.7 Risk to children ...........................7
1.8 State of California Proposition
65 Warnings................................8
2 Preventing material damage ......9
3 Environmental protection
and energy-saving ......................9
3.1 Saving energy .............................9
3.2 AquaSensor ................................9
4 Familiarizing yourself with
your appliance...........................10
4.1 Appliance ..................................10
4.2 Controls ....................................12
5 Dishwasher Cycles ...................14
5.1 Energy Guide ............................15
5.2
Favorite ................................16
6 Options ......................................16
7 Features.....................................17
7.1 Upper rack ................................17
7.2 Lower rack ................................18
7.3 Silverware Basket .....................18
7.4 Silverware drawer .....................19
7.5 Cup shelf...................................20
7.6 Flip tines ...................................20
7.7 Rack heights .............................21
8 Before using for the first time ..21
8.1 Initial use...................................21
9 Water softening system............21
9.1 Overview of water hardness
settings .....................................22
9.2 Setting the water softening
system ......................................22
9.3 Special Dishwasher Salt ...........23
9.4 Switching off the water
softening system .......................24
10 Rinse aid system.....................24
10.1 Rinse aid.................................24
10.2 Setting the amount of rinse
aid...........................................25
10.3 Switching off the amount of
rinse aid to be dispensed ........25
11 Detergent.................................26
11.1 The correct detergents ............26
11.2 Incompatible detergents..........26
11.3 Information on Detergent ........27
11.4 Adding Detergent ....................27
11.5 Detergent table .......................28
12 Dishware..................................28
12.1 Damage to glass and
dishware .................................28
12.2 Loading dishware....................29
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12.3 Removing dishware.................30
12.4 Loading patterns .....................31
13 Basic Operation ......................32
13.1 Protection against
unintentional operation............32
13.2 Switching on the appliance......32
13.3 Setting a cycle.........................32
13.4 Setting options ........................32
13.5 Setting the time delay..............32
13.6 Starting the wash cycle ...........33
13.7 Interrupting the wash cycle......33
13.8 Terminating the wash cycle.....33
13.9 Switching off the appliance......33
14 Basic settings..........................34
14.1 Overview of the basic
settings ...................................34
15 HomeConnect® .....................37
15.1 Setting up the
HomeConnect® app...............38
15.2 Setting upHomeConnect®.....38
15.3 HomeConnect® settings ........38
15.4
Remote Start .......................38
15.5 Remote Diagnostics ...............39
15.6 Software update......................39
15.7 Data Protection .......................39
16 Cleaning and maintenance.....39
16.1 Cleaning the tub......................39
16.2 Cleaning agent........................40
16.3 Tips on appliance care ............40
16.4 Filter system............................40
16.5 Cleaning the spray arms .........41
17 Troubleshooting......................42
17.1 Clean drain pump....................54
18 Transportation, storage and
disposal ...................................54
18.1 Removing the appliance..........54
18.2 Vacation and Storage..............54
18.3 Transporting the appliance......55
18.4 Disposal of your old
appliance ................................55
19 Customer Service ...................55
19.1 Model number (E-Nr.),
production number (FD) and
consecutive numbering (Z-
Nr.)..........................................56
19.2 AquaStop® Plus Pledge..........56
20 Technical specifications.........57
20.1 Information regarding Free
and Open Source Software .....57
21 STATEMENT OF LIMITED
PRODUCT WARRANTY ..........57
21.1 What this warranty covers &
Who it applies to .....................57
21.2 How long the warranty lasts ....58
21.3 Extended Warranty .................58
21.4 Repair/replace as your
exclusive remedy ....................59
21.5 Out of warranty product...........60
21.6 Warranty exclusions................60
21.7 Obtaining warranty service......61
21.8 Product information .................61
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Read all instructions carefully before use. These precautions will reduce the risk of
electrical shock, fire and injury to persons. When using kitchen appliances, basic
safety precautions must be followed including those in the following pages.
1.1 Safety definitions
Here you can find explanations of the safety signal words used in this manual.
WARNING
This indicates that death or serious injuries may occur as a result of non-
observance of this warning.
CAUTION
This indicates that minor or moderate injuries may occur as a result of non-
observance of this warning.
NOTICE:
This indicates that damage to the appliance or property may occur as a result of
non-compliance with this advisory.
Note:This alerts you to important information and/or tips.
1.2 General information
To reduce the risk of fire, electrical shock, or serious injury, observe the following.
¡ This appliance is provided with installation instructions and this use and care
manual. Read and understand all instructions before using the appliance.
¡ Keep the manual and the product information in a safe place for future
reference or for the next owner.
¡ Do not connect the appliance if it has been damaged in transit.
¡ Product damage and/or injury could result from the use of unqualified service
technicians or non-original parts. All repairs should be performed by an
authorized service provider using only original equipment factory replacement
parts.
¡ NSF/ANSI 184 Certified residential dishwashers are not intended for licensed
food establishments.
IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
en-us
5
1.3 Intended use
Only use this appliance:
¡ for cleaning household dishware.
¡ for normal household use and in enclosed spaces in a residential environment.
¡ Up to an altitude of 13,100 ft (4000 m) above sea level.
1.4 Restrictive use
This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge,
unless they have been given supervision or instruction concerning use of the
appliance by a person responsible for their safety.
1.5 Grounding instructions
This appliance must be grounded to a metal, permanent wiring system or an
equipment grounding conductor must be run with the circuit conductors and
connected to the equipment grounding terminal or lead on the dishwasher. See
the Installation Instructions included with this dishwasher for more information on
electrical requirements.
WARNING
Improper connection of the equipment grounding conductor can result in risk of
electric shock.
▶ This appliance must be grounded. In the event of a malfunction or breakdown,
grounding will reduce the risk of electric shock by providing a path of least
resistance for electric current. This appliance is equipped with a cord having an
equipment-grounding conductor. Check with a qualified electrician or authorized
service representative if you are in doubt whether the appliance is properly
grounded.
1.6 Safe use
Follow these safety instructions when using the appliance.
WARNING
To reduce the risk of serious injury, observe the following.
▶ Read all instructions before using this dishwasher.
IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
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▶ Use this dishwasher only for its intended function, which is the washing of
household dishware and kitchenware rated as dishwasher safe.
▶ Only use detergents or rinsing agents recommended for use in a dishwasher,
and keep them out of the reach of children.
▶ Do not abuse, sit or stand on the door or dish racks of the dishwasher.
WARNING
Under certain conditions, hydrogen gas may be produced in a hot water system
that has not been used for two weeks or more. Hydrogen gas is explosive.
▶ Before using a dishwasher that is connected to a hot water system that has
been unused for two weeks or longer, turn on all hot water faucets and let the
water flow from each for several minutes. This will release any accumulated
hydrogen gas. As the gas is explosive, do not smoke or use an open flame
during this time.
WARNING
To avoid risk of electric shock, observe the following.
▶ Only use the appliance in enclosed residential space according to the
installation manual.
▶ Never expose the appliance to intense heat or humidity.
▶ Do not use any steam cleaners or high-pressure cleaners to clean this
appliance. If not followed, excess moisture can accumulate.
WARNING
To avoid risk of injury, when loading items to be washed, observe the following.
▶ Locate sharp items so they are not likely to damage the door seal.
▶ Load knives and other sharp utensils with their handles up to reduce the risk of
cut-type injuries.
▶ Do not wash plastic items unless they are marked "dishwasher safe" or the
equivalent. For plastic items not so marked, check the manufacturer's
recommendations.
▶ Do not operate your dishwasher unless all enclosure panels are in place.
▶ Do not tamper with or override controls and interlocks.
IMPORTANT SAFETY INSTRUCTIONS
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WARNING
For safe care and operation of your appliance, observe the following.
▶ Follow the safety instructions and directions for use on the detergent and rinse
aid product labels.
▶ Do not use harsh chemicals such as bleach-based products to clean your
dishwasher. Some bleach-based products can damage your dishwasher and
may present health hazards!
▶ Always use caution when opening the door during or following a wash cycle as
hot water or steam may escape. Do not fully open the door until water noises
have stopped and steam has subsided.
▶ To avoid floor damage and possible mold growth, do not allow wet areas to
remain around or under the dishwasher.
NOTICE:
Water and power shut off
▶ It is highly recommended for the end user to become familiar with the procedure
to shut off the incoming water supply and the procedure to shut off the incoming
power supply. See the installation instructions or contact your installer for more
information.
1.7 Risk to children
Follow these safety instructions if there are children in your home.
WARNING
To reduce risk of injury to children, observe the following.
▶ Do not allow children to play in or on the dishwasher.
▶ When children become old enough to operate the appliance, it is the
responsibility of the parents/legal guardians to ensure the children are
instructed in safe practices by qualified persons.
▶ Remove the dishwasher door to the washing compartment when removing an
old dishwasher for service or discarding.
IMPORTANT SAFETY INSTRUCTIONS
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1.8 State of California Proposition 65 Warnings
This product may contain a chemical known to the State of California, which can
cause cancer or reproductive harm. Therefore, the packaging of your product may
bear the following label as required by California:
IMPORTANT SAFETY INSTRUCTIONS
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Preventing material damage en-us
9
Preventing material damage
2 Preventing material
damage
Preventing material damage
NOTICE:
Harsh chemicals such as bleach-
based products can damage your
dishwasher.
▶ Do not use harsh chemicals such as
bleach-based products to clean your
dishwasher.
Certain cleaning products may
damage the appliance.
▶ Do not use a steam cleaner.
▶ So as not to scratch the finish on
the appliance, do not use sponges
with a rough surface or abrasive
cleaning agents.
Avoid stainless steel polish
▶ Do not use stainless steel polish on
an anti-fingerprint finish or a black
stainless finish.
Escaping water vapor can damage
cabinetry.
▶ When the program ends, let the
appliance cool down a bit before
opening the door.
Protect your appliance from the
elements.
▶ Protect against freezing to avoid
possible damage to the fill valve.
Damage caused by freezing is not
covered by the warranty.
Special salt for dishwashers can
damage the tub due to corrosion.
▶ To make sure that any special salt
that escapes is washed out of the
tub, add the special salt to the
dispenser for special salt
immediately before the program
starts.
Detergent may damage the water
softening system.
▶ Only fill the dispenser of the water
softening system with special
dishwasher salt.
Environmental protection and energy-saving
3 Environmental protec-
tion and energy-saving
Environmental protection and energy-saving
3.1 Saving energy
If you follow these instructions, your
appliance will use less power and
water.
Use the Normal program.
a
The Normal program is energy-
efficient and environmentally
friendly.
→
"Dishwasher Cycles", Page14
3.2 AquaSensor
The AquaSensor is an optical
measuring device (light barrier) which
measures the turbidity of the washing
water. You can save water with the
AquaSensor.
The operation of the AquaSensor
depends on the selected cycle. If the
soiling level is high, the washing water
is drained off and replaced with fresh
water. If the soiling level is lower, the
washing water is used in the next
rinse, so reducing water consumption
by 3-6 liters. In the Auto cycles the
temperature and run time are
additionally adjusted to the level of
soiling.
en-us Familiarizing yourself with your appliance
10
Familiarizing yourself with your appliance
4 Familiarizing yourself with your appliance
Familiarizing yourself with your appliance
4.1 Appliance
1
2
3
4
5
6
7
8
9
10
13
11
12
1
Rating plate Rating plate with E number and FD number
→
Page56
.
You will need this data to contact Customer
service →
Page55
.
2
Detergent dispenser Add detergent to the detergent dispenser.
1
Depending on the appliance specifications
Familiarizing yourself with your appliance en-us
11
3
Lower rack
Lower rack →
Page18
4
Dispenser for special salt Add special salt to the special salt
dispenser.
→
"Water softening system", Page21
5
Lower spray arm The lower spray arm washes the dishware
in the lower rack.
If the dishware has not been washed
properly, clean the spray arms.
→
"Cleaning the spray arms", Page41
6
Detergent tab collecting
tray
During the wash cycle, detergent tabs
automatically drop out of the detergent
dispenser into the tab collecting tray, where
they can dissolve fully.
7
Upper rack
Upper rack →
Page17
8
Silverware drawer
Silverware drawer →
Page19
9
Cup shelf
1
Cup shelf →
Page20
10
Upper spray arm The upper spray arm washes the dishware
in the upper rack.
If the dishware has not been washed
properly, clean the spray arms.
→
"Cleaning the spray arms", Page41
11
Filter system
Filter system →
Page40
12
Silverware basket Silverware basket
→
"Silverware Basket", Page18
13
Dispenser for rinse aid Rinse aid is added to the dispenser for rinse
aid.
→
"Rinse aid system", Page24
1
Depending on the appliance specifications
en-us Familiarizing yourself with your appliance
12
4.2 Controls
You can use the control panel to configure all functions of your appliance and to
obtain information about the operating status.
2 81 3 4
10
A
9
5 6 7
11
A
Button If you press for approx. 3 seconds,
you can open the basic settings.
1
ON/OFF button and reset
button
Switching on the appliance →
Page32
Switching off the appliance
→
"Switching off the appliance",
Page33
Terminating the cycle →
Page33
2
Cycle buttons
Cycles →
Page14
3
Remote Start
→
"Remote Start ", Page38
4
Options and program button Additional functions
Cycles
5
Display for remaining time The displays show the remaining time
of the wash cycle.
6
WLAN display
Home Connect →
Page37
7
Display Sanitize The indicator lights up at the end of the
program Sanitize.
8
Start button Starting the wash cycle
→
"Starting the wash cycle", Page33
9
Rinse aid refill indicator Rinse aid system
→
"Adding rinse aid", Page24
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14
Dishwasher Cycles
5 Dishwasher Cycles
Dishwasher Cycles
Below is an overview of the different cycles available on your dishwasher.
The running time may vary depending on the cycle selected. The running time
depends on the water temperature, the quantity of dishware, the level of dirt and
the option selected. The running time will change if the rinse aid system is
switched off or rinse aid needs to be added. The consumption values relate to
normal conditions and a water hardness of 16 - 20 °E. Different influencing factors
such as water temperature or pipe pressure may result in deviations.
Cycle Purpose Cycle sequence Usage
1) Hour/min.
2) Electrical/
kWH
3) Water/gal
Heavy Dishware:
¡ Washing pots and
pans, non-fragile
dishware and
silverware
Level of soiling:
¡ Removing
stubborn burned
or dried on food
remnants
containing starch
and protein.
Intensive
¡ Pre-Rinse
¡ Cleaning 151 °F – 160
°F
¡ Intermediate rinse
¡ Final rinse 162 °F
¡ Drying
¡ 1) 1:40-2:00
¡ 2) 0.950-
1.100
¡ 3) 4.9-6.4
Auto Dishware:
¡ Cleaning mixed
dishware and
silverware.
Level of soiling:
¡ Removing
common
household food
remnants lightly
dried-on.
Sensor controlled:
¡ Optimized by sensors
depending on the soiling
of the rinse water.
¡ 1) 1:50-2:20
¡ 2) 0.810-
0.850
¡ 3) 2.5-5.4
Note:The
displayed cycle
time indicates an
average value.
Dishwasher Cycles en-us
15
Cycle Purpose Cycle sequence Usage
1) Hour/min.
2) Electrical/
kWH
3) Water/gal
Normal Dishware:
¡ Cleaning mixed
dishware and
silverware.
Level of soiling:
¡ Removing
common
household food
remnants lightly
dried-on.
Most economical cycle:
¡ Pre-Rinse
¡ Cleaning 113 °F – 131
°F
¡ Intermediate rinse
¡ Final rinse 154 °F
¡ Drying
¡ 1) 2:10 -2:15
¡ 2) 0.750 -
0.840
¡ 3) 2.3 -5.6
Express Dishware:
¡ Cleaning delicate
dishware,
silverware,
temperature-
sensitive plastics
and glasses.
Level of soiling:
¡ Removing lightly
adhering fresh
food remnants.
Time-optimized:
¡ Cleaning 113 °F
¡ Intermediate rinse
¡ Final rinse 127 °F
¡ 1) 0:30
¡ 2) 0.500
¡ 3) 2.8
Favorite - - ¡ 1) 1:50-2:20
¡ 2) 0.810-
0.850
¡ 3) 2.5-5.4
5.1 Energy Guide
The Energy Guide label was based on
the Normal soil sensing cycle.
The unit was tested without any rinse
aid (liquid) in the rinse aid dispenser. A
single dose of detergent was inserted
into the detergent dispenser, with no
detergent being used in the prewash.
The unit was not subjected to
truncated testing per the definitions in
the test procedure. We recommend
that dish loads such as the one in the
energy certification test have the rack
position set in the highest position.
Recommended for daily, regular or
typical use to completely wash a full
load of normally soiled dishes.
en-us Options
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Lower rack
Upper rack
Third rack
5.2 Favorite
With this function, you can save a
combination of a Cycle and an Option.
You can save the selected Cycle and
Option combination via the Home
Connect app.
Tip:You can use the Home Connect
app to access additional Cycles and
Options and save them.
1
Save Favorite on the appliance
1. Open the appliance door.
2. Press .
3. Press the right cycle button.
4. Press the button for the relevant
options.
5. Press Favorite button for 3 seconds.
a The selected cycle and option will
flash.
a The Favorite button flashes.
a The program combination is saved.
Tip:To reset the cycle, either use the
Home Connect app or reset your
appliance back to the factory settings.
→
"Overview of the basic settings",
Page34
Options
6 Options
Options
Here is an overview of the different
options available on your dishwasher.
Option Use
Extra Dry
¡ For a better drying
result, the final rinse
temperature is
increased and the
drying phase
extended.
1
Depending on the appliance specifications
Features en-us
17
Option Use
¡ Especially suitable
for drying plastic
parts.
¡ There is a slight
increase in energy
consumption and the
run time is extended.
Sanitize
¡ Increases the
temperature and
cycle length to
achieve sanitation.
¡ This option is ideal
for cleaning items
such as chopping
boards and baby
bottles.
¡ Using this option
may also improve
drying. There is a
slight increase in
energy consumption.
WARNING
Concerning dishware sanitation, be
aware of the following.
▶ Only sanitizing cycles have been
designed to meet the requirements
for soil removal and sanitation
efficacy. There is no intention, either
directly or indirectly, to imply that all
cycles on a certified machine have
passed the sanitization performance
test.
Features
7 Features
Features
You can find an overview of the
possible features of your appliance
and how to use them here.
These features depend on your
appliance model.
7.1 Upper rack
Arrange cups, glasses, and small
tableware items in the top rack.
You can adjust the height of the upper
rack to make room for larger items.
Adjusting upper rack with Rack-
Matic®
To wash large items in the racks,
adjust the shelf height of the upper
rack.
1. Pull out the upper rack.
2. To prevent the rack from suddenly
dropping down, hold the side of the
rack by the top edge.
3. Press in the right and left hand
levers on the outside of the rack.
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18
4. Raise or lower the rack evenly to
the right level.
Check that the rack is level on both
sides.
5. Release the levers.
a The rack clicks into position.
6. Slide the rack in.
7.2 Lower rack
Arrange pans and plates in the lower
rack.
a
Silverware basket
1
Large plates up to a diameter of 13
inches can be arranged in the lower
rack as shown.
7.3 Silverware Basket
Arrange the silverware in the
silverware basket, ensuring that the
items are not nestled together and with
the sharp points down.
WARNING
The sharp points and edges of knives
and other sharp utensils can cause
serious injury.
▶ Load knives and other sharp
utensils with edges down. Do not
allow children to handle or play near
knives and sharp utensils
1
Depending on the appliance specifications
Features en-us
19
7.4 Silverware drawer
Arrange silverware in the silverware
drawer.
Arrange silverware with the points and
sharp edges down.
You can reorganize the silverware
drawer to make more space for longer
or wider utensils.
Reorganizing the silverware
drawer
Fold down the side shelves and front
tines to provide more space for longer
or wider cutlery items.
1. To fold down a side shelf, push the
lever forward and fold down the
side shelf .
1
2
2. To fold down the front tines, push
the lever forward and fold down the
folding tines .
1
Tip
If you want to return the cutlery tray to
its original position, fold the side shelf
upward until it clicks into position.
en-us Features
20
7.5 Cup shelf
Use the cup shelf and the space
underneath for small cups and glasses
or for large items of silverware, e.g.
cooking spoons or serving cutlery.
If you do not need the cup shelf, you
can fold it up.
7.6 Flip tines
Use the flip tines to position dishware
securely, e.g. plates.
You can fold the tines down to arrange
pans, bowls and glasses better.
1
Folding down the tines
1
If you do not need the tines, fold them
down.
1. Push the lever forward and fold
down the tines .
1
2
2. To use the tines again, fold them
back up.
a The tines click into position.
1
Depending on the appliance specifications
Before using for the first time en-us
21
7.7 Rack heights
Set the racks at the right height.
Appliance height 34" with silverware basket
Level Upper rack Lower rack
1 max. ø 9.5"
13"/13.5" →
Page18
2 max. ø 10.5" 12"
3 max. ø 11.5" 11"
Appliance height 34" with silverware drawer
Level Upper rack Lower rack
1 max. ø 7"
13"/13.5" →
Page18
2 max. ø 8" 12"
3 max. ø 9" 11"
Before using for the first time
8 Before using for the
first time
Before using for the first time
8.1 Initial use
Before the first use, or after a factory
reset, you will need to configure the
settings.
Tip:Connect your appliance to a
mobile device. You can conveniently
change all settings using the
HomeConnect® app.
→
"HomeConnect® ", Page37
Requirement:The appliance has
been installed and connected.
1. Add special salt.
2.
Add rinse aid. →
Page24
3. Switch on the appliance.
→
Page32
4. Set the water softening system.
5. Set the amount of rinse aid.
6. Add detergent.
7. Start the Program with the highest
cleaning temperature without
dishware.
To remove any marks from water or
other residues, we recommend you
operate the appliance without
dishware before using it for the first
time.
Tip:You can change these settings
and other Basic settings at any time.
Water softening system
9 Water softening system
Water softening system
Hard water leaves limescale on
dishware as well as the washing tank,
and parts of the appliance may
become blocked.
To ensure good dishwashing results,
you can treat the water with special
salt and the water softening system.
en-us Water softening system
22
To avoid damage to the appliance,
water with a hardness above 9°E
must be softened.
9.1 Overview of water hardness settings
You can find an overview of the water hardness values that can be selected here.
You can find out how hard your water is from your local water company or by
using a water hardness tester.
Water
hardness
value °E
Hardness
range
mmol/l Setting LED 1 LED 2 LED 3
0 - 8 Soft 0 - 1.1 0
9 - 20 Medium 1.2 - 2.9 1
21 - 26 Hard 3.0 - 3.7 2
27 - 62 Hard 3.8 - 8.9 3
1
2
3
A
21 3
Note:Set the water hardness
determined on your appliance.
→
"Setting the water softening sys-
tem", Page22
With a water hardness of 0 - 8°E you
do not need special salt for
dishwashers and can switch off the
water softening system.
→
"Switching off the water softening
system", Page24
9.2 Setting the water soften-
ing system
Set the water hardness on your
appliance.
1. Determine the water hardness and
the appropriate setting value.
→
"Overview of water hardness set-
tings", Page22
2. Press .
3. To open the appliance settings,
press button for 3 seconds.
1
2
3
A
A
a The special salt refill indicator lights
up.
Water softening system en-us
23
4. Press button repeatedly until
the right water hardness has been
set.
1
2
3
A
21 3
0, 1, 2 or 3 LEDs will light up
accordingly.
The factory setting is level 0.
5. To store the setting, press button
for 3 seconds.
9.3 Special Dishwasher Salt
You can use special dishwasher salt to
soften the water.
Adding dishwasher salt
If the salt refill indicator lights up, add
special dishwasher salt to the
dispenser for salt just before the cycle
starts. The amount of special
dishwasher salt required depends on
the water hardness. The higher the
water hardness, the greater the
amount of salt required.
NOTICE:
Detergent may damage the water
softening system.
▶ Only fill the dispenser of the water
softening system with special
dishwasher salt.
Special salt for dishwashers can
damage the tub due to corrosion.
▶ To make sure that any special salt
that escapes is washed out of the
tub, add the special salt to the
dispenser for special salt
immediately before the program
starts.
1. Unscrew the lid of the salt dispenser
and remove.
2. Before the first use: Fill the
dispenser full with water.
3. Note:Only use special salt
specified for dishwashers.
Do not use salt tablets.
Do not use table salt.
Add the special dishwasher salt to
the dispenser.
a
Funnel
Fill the dispenser completely with
the salt. The water in the dispenser
is displaced and forced out.
4. Place the lid back on the dispenser
and turn to close.
en-us Rinse aid system
24
9.4 Switching off the water
softening system
If you do not need to use the water
softening system, e.g. you already
have a whole house water softening
system, you can turn the system off.
Note
To avoid damage to the appliance,
only switch off the water softening
system in the following cases:
¡ The water hardness is max. 26°E
and you are using combined
detergents with salt replacement
substances. According to
manufacturers, combined
detergents with salt replacement
substances can generally only be
used up to a water hardness of
26°E without adding special salt.
¡ The water hardness is 0 - 8°E. You
can omit special salt.
1. Press .
2. To open the appliance settings,
press button for 3 seconds.
1
2
3
A
A
a The special salt refill indicator lights
up.
3. Press repeatedly until no LED
lights up.
4. To store the setting, press button
for 3 seconds.
a The water softening system is
switched off and the salt refill
indicator is deactivated.
Rinse aid system
10 Rinse aid system
Rinse aid system
10.1 Rinse aid
For optimum drying results, use rinse
aid.
Only use rinse aid intended for
household dishwashers.
Adding rinse aid
If the rinse aid refill indicator lights up,
fill the dispenser with rinse aid. Only
use rinse aid intended for household
dishwashers.
1. Press the catch on the lid of the
dispenser for rinse aid and lift .
1
2
2. Add rinse aid up to the max mark.
max
3. If rinse aid spills out, remove it from
the tub.
Rinse aid system en-us
25
Spilled rinse aid can cause
excessive frothing during the wash
cycle.
4. Close the lid of the dispenser for
rinse aid.
a The lid clicks into position.
10.2 Setting the amount of
rinse aid
If there are streaks or water spots on
dishware, change the amount of rinse
aid.
1. Press .
2. To open the appliance settings,
press button for 3 seconds.
1
2
3
A
A
a The special salt refill indicator lights
up.
3. Press button repeatedly until the
Rinse Aid LED flashes.
4. Press repeatedly until the right
amount of rinse aid has been set.
1
2
3
A
21 3
0, 1, 2 or 3 LEDs will light up
accordingly.
The factory setting is level 2.
– A low setting adds less rinse aid
during the wash cycle and
reduces streaking on dishware.
– A higher setting adds more rinse
aid during the wash cycle,
reduces water spots and
improves the drying result.
5. To store the setting, press button
for 3 seconds.
10.3 Switching off the amount
of rinse aid to be dis-
pensed
1. Press .
2. To open the appliance settings,
press button for 3 seconds.
1
2
3
A
A
a The special salt refill indicator lights
up.
3. Press button repeatedly until the
Rinse Aid LED flashes.
en-us Detergent
26
4. Press repeatedly until no LED
lights up.
a The rinse aid system is switched off
and the rinse aid refill indicator is
deactivated.
5. To store the setting, press button
for 3 seconds.
Detergent
11 Detergent
Detergent
Find out which detergents are suitable
for your appliance.
11.1 The correct detergents
Only use detergents that are made for
dishwashers, either basic or
combination detergents.
For the best washing and drying
results, use a separate detergent, then
add Special salt and Rinse aid
→
Page24
separately.
Modern, powerful detergents mainly
use a low-alkaline formulation with
enzymes. Enzymes break down starch
and remove protein. Oxygen-based
bleaching agents are generally used to
remove colored stains, e.g. tea or
ketchup.
Note:Follow the manufacturer's
instructions for each detergent.
Detergent Description
Tabs Tabs are perfect for all
cleaning functions and
do not need to be
measured out.
However, with shorter
Cycles →
Page14
sometimes tabs do not
dissolve entirely and
leave residues of
Detergent Description
detergent. This may
reduce its
effectiveness.
Powder
detergent
Powder detergent is
recommended for
shorter cycles. The
dosage can be adjusted
to the level of soiling.
Liquid
detergent
Liquid detergent works
faster and is
recommended for
shorter cycles without a
pre-rinse.
Sometimes liquid
detergent may leak out
despite the detergent
dispenser being closed.
This is not a problem,
just remember the
following:
¡ Only choose a cycle
without PreRinse.
¡ Do not use the Delay
Start option.
The dosage can be
adjusted to the level of
soiling.
11.2 Incompatible detergents
Do not use a detergent which is not
designated for dishwasher use or
contains chlorine.
Detergent Description
Liquid hand soap Liquid hand soap
can cause
increased frothing
and damage the
appliance.
Detergent
containing
chlorine
This may leave
chlorine residue
on dishware.
Detergent en-us
27
11.3 Information on Detergent
Follow the instructions on detergents
in everyday use.
¡ Detergents marked as "ecological"
(environmentally friendly) generally
contain lower levels of active agents
or none at all. The cleaning effect
may be reduced.
¡ Adjust the rinse aid and the water
softening system settings in
accordance with the detergent or
combination detergent in use.
¡ According to manufacturers,
combination detergents with salt
replacement substances can only
be used up to a certain water
hardness, usually 26 °E, without
adding special salt. For the best
washing and drying results we
recommend using special salt from
a water hardness of 17 °E.
¡ Any rinse aid component of a
combination detergent has limited
effectiveness. You will have better
results using a separate rinse aid.
¡ To prevent sticking, only touch
detergents in a water-soluble pouch
with dry hands and only ever place
them in a dry detergent dispenser.
¡ Even if the rinse aid and special salt
refill indicators light up, the wash
cycles will run properly with
combination detergents.
¡ Use tablets with enhanced drying
results.
11.4 Adding Detergent
1. To open the detergent dispenser,
press the locking latch.
2. Add the detergent to the dry
detergent dispenser.
3 tbsp (45 ml)
1.75 tbsp
(25 ml)
1 tbsp (15 ml)
If you are using tablets, one is
enough. Insert the tablets in a
horizontal position.
If you are using powder or liquid
detergent, follow the manufacturer's
instructions and quantities for
dosage in the detergent dispenser.
1.5 to 1.75 Tbsp (20 ml – 25 ml)
detergent is sufficient for normal
soiling. If dishware is only lightly
soiled, slightly less than the amount
of detergent specified is usually
sufficient.
3. Close the lid of the detergent
dispenser.
a The lid clicks into position.
a The detergent dispenser will open
automatically at the optimum time
during the cycle. Powder or liquid
en-us Dishware
28
detergent will spread around the
washing tank and dissolve there.
Tablets will fall into the tablet
collecting tray and dissolve in the
right dosage. In order to ensure that
tablets can dissolve evenly, do not
place any other objects in the tablet
collecting tray.
11.5 Detergent table
Detergent amount guidelines
Auto 1.75 Tbsp (25 ml)
or 1 tab
Normal 1.75 Tbsp (25 ml)
or 1 tab
Heavy 3 Tbsp (45 ml) or
1 tab
Express 1 Tbsp (15 ml)
Dishware
12 Dishware
Dishware
Only wash dishware that is suitable for
dishwashers.
Note:Decorated glassware and parts
made of aluminum or silver may fade
or discolor with dishwashing. Delicate
types of glass may turn cloudy after a
few wash cycles.
12.1 Damage to glass and
dishware
Only put glasses and china in the
dishwasher if they are labeled
dishwasher-safe. Avoid damage to
glass and dishware.
Cause Recommendatio
n
The following
types of dishes
are not
dishwasher-safe:
¡ Wooden
utensils and
dishes
¡ Decorative
glassware,
antique dishes
and artistic
hand-made
pottery
¡ Plastic parts
that are not
heat-resistant
¡ Dishes made
from copper or
tin
¡ Dishes soiled
with ash, wax,
grease or paint
¡ Very small
items of
dishware
Only put dishes in
the dishwasher if
they are labeled
dishwasher-safe.
The chemical
composition of
the detergent
causes damage.
Use a detergent
labeled as gentle
to dishes.
Dishware en-us
29
Cause Recommendatio
n
Highly caustic
alkaline or highly
acidic cleaning
solutions, in
particular
commercial or
industrial
cleaners, are not
safe to use in the
dishwasher with
aluminum.
If you use highly
caustic alkaline or
highly acidic
cleaning
solutions, in
particular
commercial or
industrial
cleaners, do not
put anything
aluminum in the
dishwasher.
The water
temperature of
the cycle is too
high.
Select a cycle
with lower
temperatures.
After the cycle
has ended, take
glassware and
silverware out of
the appliance
without delay.
The water
temperature of
the cycle is too
high and the
water is too soft.
Select a cycle
with lower
temperatures.
Use detergent
with glass
protection.
Adjust the water
hardness setting
on your
dishwasher.
→
"Setting the
water softening
system", Page22
12.2 Loading dishware
Arrange dishware correctly to optimize
the dishwashing result and prevent
damage to both dishware and the
appliance. The noise level may also
vary depending on the items placed in
your dishwasher.
WARNING
The sharp points and edges of knives
and other sharp utensils can cause
serious injury.
▶ Load knives and other sharp
utensils with edges down. Do not
allow children to handle or play near
knives and sharp utensils
NOTICE:
Avoid dishwasher damage
▶ Do not load the dishwasher with
paper products, plastic bags,
packing materials or anything other
than normal, dishwasher safe
dishware and kitchenware.
Note
Load the racks so that no projecting
items of dishware interfere with closing
of the door. Projecting items of
dishware may push the appliance door
open during the program, so allowing
steam to escape and water to leak out
around the door. This could damage
your kitchen cabinets.
en-us Dishware
30
Tips
¡ Using the appliance allows you to
save energy and water compared to
doing dishes by hand.
¡ See our website for examples of
how to load your appliance
efficiently.
¡ To save energy and water, load the
machine with the number of place
settings specified (standard load
with dishes and silverware).
¡ For better washing and drying
results, position items with curves or
recesses at an angle so water can
run off.
1. Remove large remnants of food
from dishware.
To save resources, do not pre-rinse
dishware under running water.
2. Observe the following when
arranging dishware:
– Put heavily soiled dishware in the
lower rack, e.g. pans. The more
powerful spray jet ensures that
the dishwashing result will be
better.
– To avoid damage to dishware,
arrange it so it is stable and
cannot tip over.
– To avoid injury, arrange
silverware with the points and
sharp edges facing down.
– Position containers with the
openings facing down so no
water can collect in them.
– Do not block the spray arms -
make sure that they can turn
freely.
– Do not place small parts in the
collecting tray and do not block it
with dishware so as not to
obstruct the lid of the detergent
dispenser.
12.3 Removing dishware
CAUTION
Dishes can be very hot immediately
after the cycle ends.
▶ Open the door slightly and allow
dishes to cool for a few minutes
before unloading.
1. To prevent water dripping onto
dishware, unload it starting at the
bottom and working up.
en-us Basic Operation
32
Third rack
Basic Operation
13 Basic Operation
Basic Operation
13.1 Protection against unin-
tentional operation
Your dishwasher has a built in feature
to help prevent unintentional operation,
e.g. by children. After starting the
appliance, the door has to be closed
within 4 seconds, otherwise the
operation will be paused. If this occurs,
follow the steps below to restart your
dishwasher.
▶ Press and close the door.
a The wash cycle will resume.
Note
Unintentional operation is activated
when:
¡ Pressing Start to begin a wash cycle
¡ Setting Delay time and pressing
Start
¡ Opening the door while Delay time
is active
¡ Opening the door during a wash
cycle.
¡ This feature cannot be deactivated.
13.2 Switching on the appli-
ance
▶ Press .
The program last selected and the
additional function last selected will
be set by default.
If you do not perform any actions on
the appliance for 10 minutes, it will
automatically switch off.
13.3 Setting a cycle
To adjust the wash cycle to the soiling
level of the dishware, select a suitable
program.
▶ Press the right cycle button.
a The cycle is set and the cycle button
flashes.
13.4 Setting options
You can set options to complete the
chosen wash program.
Note:The available options depend
on which program is selected.
▶ Press the button for the relevant
option.
a The option is set and the option
button flashes.
13.5 Setting the time delay
You can delay the start of the wash
cycle via the HomeConnect® app.
▶ Open the HomeConnect® app and
select the appliance.
In the settings, you can use the time
delay function to delay the start of
the wash cycle.
Basic Operation en-us
33
13.6 Starting the wash cycle
▶ Press .
a While the wash cycle is running, a
spot of light is projected onto the
floor below the appliance door. This
light will not be visible if the
appliance is installed at eye level
with the cabinet front fitted flush.
a The wash cycle has ended when no
displays on the controls are lit.
a The wash cycle has ended when
the spot of light is no longer visible
on the floor.
Notes
¡ If you want to add more dishware
while the appliance is running, do
not use the collecting tray as a
handle for the upper rack. You
might touch the partially dissolved
tablet.
¡ You can only change a cycle in
progress if you can cancel it first.
→
"Terminating the wash cycle",
Page33
¡ To save energy, the appliance
switches off automatically
10minutes after the end of the
wash cycle. If you open the
appliance door immediately after the
wash cycle has ended, the
appliance will switch off after 4
seconds.
13.7 Interrupting the wash cy-
cle
1. Press On/Off.
The program is saved and the
appliance switches off.
2. Press On/Off.
3. Press to resume the wash
cycle.
13.8 Terminating the wash
cycle
To end a cycle early or to switch from
one that has already started, you will
need to cancel it first.
1. Open the appliance door.
2. Press for approx.
4seconds.
3. Close the appliance door.
a All displays light up.
a As soon as the displays are off, the
residual water is pumped out.
a The cycle is cancelled and ends
after approx. 1minute.
13.9 Switching off the appli-
ance
CAUTION
To avoid risk of injury, always use
caution when opening the door during
or following a wash cycle as hot water
or steam may escape.
▶ Do not fully open the door until
water noises have stopped and
steam has subsided.
1. Please note the information on Pre-
venting Material Damage →
Page9
.
2. Press On/Off.
en-us Basic settings
34
Basic settings
14 Basic settings
Basic settings
You can configure the basic settings for your appliance to meet your needs.
14.1 Overview of the basic settings
The basic settings depend on the features of your appliance.
Basic setting Selection Description
W. hardness Scale with 4 levels Set the water hardness.
→
"Setting the water soft-
ening system", Page22
Rinse aid disp. Scale with 4 levels Set or switch off the
amount of rinse aid to be
dispensed.
→
"Setting the amount of
rinse aid", Page25
Intensive drying On
Off
1
Switch intensive drying on
or off for each operation.
The temperature in the
final rinse is increased for
a better drying result. This
may increase the run time
slightly.
Note:Please take care
with delicate dishware.
→
"Setting intensive dry-
ing", Page35
Signal volume Scale with 4 levels Adjusting the signal
volume.
→
"Setting the signal vol-
ume", Page36
1
Factory setting (may vary according to model)
Basic settings en-us
35
Basic setting Selection Description
Wi-Fi On
Off
1
Switch the wireless
network connection on or
off.
→
"Setting Wi-Fi",
Page36
The basic setting is not
available until you have
connected the appliance
with the HomeConnect®
app.
→
"HomeConnect® ",
Page37
Remote Start Scale with 3 levels Activate or deactivate the
function.
The basic setting is not
available until you have
connected the appliance
with the HomeConnect®
app.
→
"HomeConnect® ",
Page37
Factory setting Reset Restore changed settings
to the factory settings.
The settings for initial use
must be configured.
1
Factory setting (may vary according to model)
Tip:Connect your appliance to a
mobile device. You can conveniently
change all settings using the
HomeConnect® app.
→
"HomeConnect® ", Page37
Setting intensive drying
1. Press .
2. To open the appliance settings,
press button for 3 seconds.
1
2
3
A
A
a The special salt refill indicator lights
up.
3. Press button repeatedly until the
Clean and Sanitize LEDs flash.
en-us Basic settings
36
4. Press button repeatedly until
the LED (1) lights up.
1
2
3
A
1
If the LED is not lit up, intensive
drying is switched off.
If the LED is lit up, intensive drying
is switched on.
5. To store the settings, press button
for 3 seconds.
Setting Wi-Fi
1. Press .
2. To open the appliance settings,
press button for 3 seconds.
1
2
3
A
A
a The special salt refill indicator lights
up.
3. Press button repeatedly until the
Rinse Aid and Sanitize LEDs flash.
4. Press button repeatedly until
the LED (1) lights up.
1
2
3
A
1
If the LED is not lit up, Wi-Fi is
switched off.
If the LED is lit up, Wi-Fi is switched
on.
5. To store the settings, press button
for 3 seconds.
Setting the signal volume
1. Press .
2. To open the appliance settings,
press button for 3 seconds.
1
2
3
A
A
a The special salt refill indicator lights
up.
3. Press button repeatedly until the
Clean and Rinse Aid LEDs flash.
HomeConnect® en-us
37
4. Press button repeatedly until
the right signal volume has been
set.
1
2
3
A
21 3
0, 1, 2 or 3 LEDs will light up
accordingly. The selected signal
tone will sound.
The factory setting is level 2.
5. To store the setting, press button
for 3 seconds.
Restoring factory settings
1. Press .
2. To open the appliance settings,
press button for 3 seconds.
1
2
3
A
A
a The special salt refill indicator lights
up.
3. Press button repeatedly until the
Clean, Rinse Aid and Sanitize LEDs
flash.
4. Press button.
a These LEDs flash. The appliance is
reset to factory settings.
1
2
3
A
21 3
HomeConnect®
15 HomeConnect®
HomeConnect®
This appliance is network-capable.
Connecting your appliance to a mobile
device lets you control its functions via
the HomeConnect® app.
The HomeConnect® services are not
available in every country. The
availability of the HomeConnect®
function depends on the availability of
HomeConnect® services in your
country. You can find information on
this at: www.home-connect.com.
To be able to use HomeConnect®,
you must first set up the connection to
the WLAN home network (Wi-Fi
1
) and
to the HomeConnect® app.
The HomeConnect® app guides you
through the entire registration process.
Follow the instructions in the
HomeConnect® app to implement the
settings.
Tip:Follow the instructions in the
HomeConnect® app as well.
Note:Also note the safety information
in this instruction manual and ensure
that it is also observed when operating
the appliance using the
HomeConnect® app.
1
Wi-Fi is a registered trade mark of the Wi-Fi Alliance.
en-us HomeConnect®
38
15.1 Setting up the
HomeConnect® app
1. Install the HomeConnect® app on
your mobile device.
2. Start the HomeConnect® app and
set up access for HomeConnect®.
The HomeConnect® app guides
you through the entire registration
process.
15.2 Setting upHomeCon-
nect®
Requirements
¡ The HomeConnect®app is
installed on your mobile device.
¡ The appliance receives signals from
the WLAN home network (Wi-Fi) at
its installation location.
¡ The appliance door is closed.
1. Open the HomeConnect® app and
scan the following QR code.
2. Follow the instructions in the
HomeConnect® app.
15.3 HomeConnect® settings
Adapt HomeConnect® to your needs.
You can find the HomeConnect®
settings in the basic settings for your
appliance. Which settings the display
shows will depend on whether
HomeConnect® has been set up and
whether the appliance is connected to
your home network.
15.4 Remote Start
You can use the HomeConnect® app
to start the appliance with your mobile
device.
Note:You can change settings using
the HomeConnect® app.
Activating Remote Start
Requirements
¡ The appliance is connected to your
WLAN home network.
¡ The appliance is connected to the
HomeConnect® app.
¡ A program is selected.
▶ Press .
If you open the appliance door, the
function is automatically
deactivated.
a button lights up.
Tip:To deactivate the function, press
.
Note
The following settings are possible
using the HomeConnect® app:
¡ Deactivate the function
permanently.
¡ Select the function using the
button. This setting is the default
preset at the factory.
¡ Activate the function permanently.
With this setting pressing button is
not necessary.
Cleaning and maintenance en-us
39
15.5 Remote Diagnostics
The Customer Service can access
your appliance via Remote Diagnostics
if you ask them to do so, if your
appliance is connected to the
HomeConnect® server and if Remote
Diagnostics is available in the country
where you are using the appliance.
Tip:Further information and details
about the availability of Remote
Diagnostics in your country can be
found in the Service/Support section of
your local website: www.home-
connect.com.
15.6 Software update
You can use this function to update the
software of your appliance, e.g. for
optimization, troubleshooting or safety-
relevant updates.
The HomeConnect® app informs you
about available software updates.
15.7 Data Protection
See the information on data protection.
The first time your appliance is
registered on a home network
connected to the Internet, your
appliance transmits the following types
of data to the HomeConnect® server
(initial registration):
¡ Unique appliance identification
(consisting of appliance codes as
well as the MAC address of the
installed Wi-Fi communication
module).
¡ Security certificate of the Wi-Fi
communication module (to ensure a
secure data connection).
¡ The current software and hardware
version of your home appliance.
¡ Status of any previous reset to
factory settings.
This initial registration prepares the
HomeConnect® functions for use and
is only required when you want to use
the HomeConnect® functions for the
first time.
Note:Please note that the
HomeConnect® functions can only be
used in conjunction with the
HomeConnect® app. Information on
data protection can be retrieved in the
HomeConnect® app.
Cleaning and maintenance
16 Cleaning and mainte-
nance
Cleaning and maintenance
To keep your appliance working
efficiently for a long time, it is important
to clean and maintain it carefully.
16.1 Cleaning the tub
WARNING
Using detergents containing chlorine
may result in harm to health.
▶ Never use detergents containing
chlorine.
1. Remove any heavy soiling in the
interior with a damp cloth.
2. Add detergent to the detergent
dispenser.
3. Select the program with the highest
temperature.
4. Start the program without dishware.
→
Page33
en-us Cleaning and maintenance
40
16.2 Cleaning agent
Only use suitable cleaning agents to
clean your appliance.
→
"Preventing material damage",
Page9
16.3 Tips on appliance care
Follow the tips on appliance care to
make sure your appliance functions
properly at all times.
Action Benefit
Regularly wipe
the door seals,
the front of the
dishwasher and
the control panel
using a damp
cloth and
dishwashing
liquid.
This ensures the
parts of the
appliance will
remain clean and
hygienic.
If the appliance is
not going to be
used for a while,
leave the door
slightly ajar.
This will prevent
unpleasant odors.
16.4 Filter system
The filter system removes coarse
soiling from the dishwashing cycle.
1
2
3
1
Micro filter
2
Fine filter
3
Coarse filter
Cleaning filters
Debris in the rinsing water can block
the filters.
1. Check the filters for residues after
each dishwashing cycle.
2. Turn the coarse filter
counterclockwise and take out
the filter system .
‒ Ensure that foreign objects do not
fall into the sump.
1
2
3. Pull the micro filter downward and
off.
Cleaning and maintenance en-us
41
4. Press the locking catches
together and take the coarse filter
upward and out .
1
2
5. Clean the filter elements under
running water.
Carefully remove the rim of debris
between the coarse filter and the
fine filter.
6. Put the filter system back together.
Ensure that the locking catches on
the coarse filter click into position.
7. Insert the filter system into the
appliance and turn the coarse filter
clockwise.
‒ Ensure that the arrow markings
match up.
16.5 Cleaning the spray arms
Limescale and soiling in the
dishwashing water may block the
nozzles and bearings on the spray
arms. Clean the spray arms regularly.
1. Unscrew the upper spray arm
and pull down to remove .
1
2
2. Pull up the lower spray arm to
remove.
3. Check the outlet nozzles on the
spray arms for blockages under
running water and remove any
foreign objects.
4. Insert the lower spray arm.
a The spray arm clicks into position.
5. Insert the upper spray arm and
screw firmly in place.
en-us Troubleshooting
42
Troubleshooting
17 Troubleshooting
Troubleshooting
You can eliminate minor issues on your appliance yourself. Please read the
information on eliminating issues before contacting Customer Service. This may
avoid unnecessary repair costs.
Issue Cause and troubleshooting
Four vertical LED's (i.e.
the cycle duration
indicators and the
clean indicator) all light
up at the same time.
Not an appliance error. Garbage disposal is still plugged
or the drain hose is kinked.
▶ Check that the garbage disposal plug is removed and
that the drain hose is not kinked.
Not an appliance error. The drain pump cover is loose
or a foreign object is blocking the pump.
▶ Secure the cover of the drain pump so it clicks into
place or clean the drain pump.
Filters in the water connection of the supply or
AquaStop hose are blocked.
1. Switch off the appliance.
2. Pull out the power cord plug.
3. Close the water supply valve.
4. Unscrew the water connection.
5. Remove the filter from the supply hose.
6. Clean the filter.
7. Reinsert the filter in the supply hose.
8. Screw the water connection back on.
9. Check the water connection for leaks.
10.Restore the power supply.
11.Switch on the appliance.
Troubleshooting en-us
43
Issue Cause and troubleshooting
Four vertical LED's (i.e.
the cycle duration
indicators and the
clean indicator) all light
up at the same time.
Note:If cleaning or maintenance is necessary for
inaccessible surfaces, call Customer Service and make
an appointment with an authorized service technician. If
cleaning or maintenance is required due to usage of the
appliance or other influences, this is not covered by the
warranty and a charge will be made. See the warranty
policy for further details.
Inlet hose is kinked.
▶ Install the supply hose without kinks.
Water faucet is turned off.
▶ Open the water supply valve.
Power voltage is too low.
There is no problem with the appliance.
1. Call an electrician.
2. Have the power voltage and electrical installation
checked by an electrician.
Four vertical LED's (i.e.
the cycle duration
indicators and the
clean indicator) are all
flashing.
There is a technical issue.
1. Press .
2. Pull out the power cord plug of the appliance or
switch off the breaker.
3. Wait at least 2minutes.
4. Insert the power cord plug of the appliance in a power
outlet or switch on the breaker.
5. Switch on the appliance.
6. If the problem occurs again:
‒ Press .
‒ Close the water supply valve.
‒ Pull out the power cord plug.
‒ Contact customer service →
Page55
and give the
error code.
Dishware is not dry. No rinse aid used or dosage set too low.
1.
Add Rinse aid →
Page24
.
2. Set the amount of rinse aid to be dispensed.
→
"Setting the amount of rinse aid", Page25
Cycle or cycle option has no drying phase, or drying
phase is too short.
▶
Select a wash cycle with drying. →
Page14
Some option buttons decrease the drying result.
Water collects in recesses of dishware or silverware.
en-us Troubleshooting
44
Issue Cause and troubleshooting
Dishware is not dry.
▶ Position dishware at an angle where possible.
The combined detergent used has a poor drying
performance.
1. Use rinse aid to improve drying performance.
2. Use a different combined detergent with a better
drying performance.
Extra Dry/intensive drying not activated to improve
drying performance.
▶ Activate Extra Dry/intensive drying.
Dishware removed too early or drying process not yet
ended.
1. Wait until the program ends.
2. Only remove dishware 30minutes after the program
has ended.
Rinse aid used has a limited drying performance.
▶ Use a name-brand rinse aid.
Eco products may have limited effectiveness.
Silverware is not dry. Silverware not arranged properly in the silverware
basket or silverware drawer.
Droplets can form on the contact points of silverware.
1. Arrange silverware individually where possible.
→
Page29
2. Avoid points of contact.
Appliance interior still
wet after wash cycle.
Not an error. Condensation drying creates water
droplets in the tub. This is normal. Moisture in the air
condenses on the inside walls of the appliance, runs off,
and is pumped out.
No action required.
Troubleshooting en-us
45
Issue Cause and troubleshooting
Food remnants on
dishware.
Dishware was placed too close together or rack is
overfilled.
1. Arrange dishware with sufficient space in between.
The spray jets must reach the surfaces of the
dishware.
2. Avoid points of contact.
Spray arm rotation of the lower spray arm is blocked.
▶ Arrange dishware so it does not obstruct spray arm
rotation.
Spray arm nozzles are blocked.
▶
Clean the Spray arms →
Page41
.
Filters are dirty.
▶ Clean the filters.
→
"Cleaning filters", Page40
Filters are inserted incorrectly and/or not engaged.
1. Insert the filters properly.
→
"Filter system", Page40
2. Twist filters into place.
Selected wash cycle is too light.
▶ Select a more intensive wash program.
Dishware has been precleaned too intensively. Then the
sensors choose a lighter cycle. Stubborn remnants
cannot be entirely removed.
▶ Only remove large remnants of food and do not pre-
rinse dishware.
Tall narrow containers in corner areas are not rinsed out
adequately.
en-us Troubleshooting
46
Issue Cause and troubleshooting
Food remnants on
dishware.
▶ Do not position tall narrow containers at too great an
angle or in corner areas.
Upper rack on right and left not set to same height.
▶ Set the upper rack on the left and right to the same
height.
→
"Upper rack", Page17
Detergent residue in
the appliance
Lid of the detergent dispenser is blocked by items of
dishware and will not open.
1. Arrange dishware in the upper rack so the tab
collecting tray is not obstructed by dishware.
→
"Loading dishware", Page29
Items of dishware are blocking the dispenser lid.
2. Do not place dishware or fragrance dispensers in the
tab collecting tray.
The lid of the detergent dispenser is blocked by the tab
and will not open.
▶ Position the tab in the detergent dispenser crosswise,
not vertically.
Tabs are used in the quick or short cycle. There is not
enough time for the tab to dissolve.
▶ Select a more intensive Wash cycle or use Powder
detergent.
Detergent may lose its cleaning or dissolving ability after
being stored a long time, or the detergent is clumped
together.
▶ Change your Detergent.
Water spots on plastic
parts.
Droplet formation on plastic surfaces is unavoidable due
to the laws of physics. Water spots are visible after
drying.
▶ Select a more intensive program.
▶ Position dishware at an angle.
→
"Loading dishware", Page29
▶ Use rinse aid.
→
"Rinse aid", Page24
▶ Set the water softening system higher.
→
"Setting the water softening system", Page22
Troubleshooting en-us
47
Issue Cause and troubleshooting
Wipeable or water-
soluble coatings inside
the appliance or on the
door.
There is detergent residue. These coatings cannot
generally be removed with chemicals.
▶ Change your Detergent.
▶ Scrub the appliance by hand.
White coating is deposited inside the appliance.
1. Adjust the water softening system correctly.
→
"Setting the water softening system", Page22
In most cases you will need to increase the setting.
2. If necessary, change your detergent.
Special salt dispenser is not screwed tight.
▶ Screw the special salt dispenser tight.
There are stubborn
white coatings on the
dishware, inside the
appliance or on the
door.
There is detergent residue. These coatings cannot
generally be removed with chemicals.
▶ Change your Detergent.
▶ Scrub the appliance by hand.
Hardness range is set incorrectly or the water hardness
is too high.
▶ Set the Water softening system to the water hardness
or add special salt.
3in1/organic/eco detergent is not effective enough.
▶ Set the Water softening system to the water hardness
and use separate detergents (name brand, special
salt, rinse aid).
Too little detergent is being used.
▶ Increase the amount of detergent used or change
Detergent .
Selected wash cycle is too light.
▶ Select a more intensive wash program.
Tea residue or lipstick
marks on dishware.
Dishwashing temperature is too low.
▶ Select a program with a higher dishwashing
temperature.
Too little detergent is being used or is unsuitable.
▶ Use a suitable Detergent and follow the
manufacturer's instructions for the amount to be
used.
Dishware has been precleaned too intensively. Then the
sensors choose a lighter cycle. Stubborn remnants
cannot be entirely removed.
en-us Troubleshooting
48
Issue Cause and troubleshooting
Tea residue or lipstick
marks on dishware.
▶ Only remove large remnants of food and do not pre-
rinse dishware.
There are colored
coatings (blue, yellow,
brown) inside the
appliance or on
stainless steel
dishware that are
difficult or impossible
to remove.
The formation of films is due to substances contained in
vegetables (cabbage, celery, potatoes, noodles, etc.) or
tap water (manganese).
▶ Clean the appliance.
You can remove coatings with Mechanical cleaning
→
Page39
or a machine cleaning product. It may not
always be possible to completely remove coatings but
they are harmless to health.
The formation of films is due to metal components on
silver or aluminum dishware.
▶ Clean the appliance.
You can remove coatings with Mechanical cleaning
→
Page39
or a machine cleaning product. It may not
always be possible to completely remove coatings but
they are harmless to health.
There are colored
deposits (yellow,
orange, brown) that
are ey to remove
inside the appliance
(mainly at the bottom).
The formation of films is due to ingredients of food
remnants and tap water (limescale), "soaplike".
1. Check the setting of the water softening system.
→
"Setting the water softening system", Page22
2. Add special salt.
3. If you are using combined detergents (tabs), activate
the water softening system.
Follow the information on detergents.
Plastic parts inside the
appliance are
discolored.
Plastic parts inside the appliance may become
discolored over the life of the dishwasher.
▶ Discoloration may come about and will not impair
functioning of the appliance.
Plastic parts are
discolored.
Dishwashing temperature is too low.
▶ Select a program with a higher dishwashing
temperature.
Dishware has been precleaned too intensively. Then the
sensors choose a lighter cycle. Stubborn remnants
cannot be entirely removed.
▶ Only remove large remnants of food and do not pre-
rinse dishware.
Troubleshooting en-us
49
Issue Cause and troubleshooting
There are removable
streaks on glasses,
glassware with a
metallic appearance
and silverware.
Amount of rinse aid to be dispensed is set too high.
▶ Set the rinse aid system to a lower setting.
→
"Setting the amount of rinse aid", Page25
No rinse aid has been added.
▶ Add rinse aid.
→
"Adding rinse aid", Page24
There is detergent residue in the final rinse. Lid of
detergent dispenser is blocked by dishware and will not
open fully.
1. Arrange dishware in the upper rack so the tab
collecting tray is not obstructed by dishware.
→
"Loading dishware", Page29
Items of dishware are blocking the dispenser lid.
2. Do not place dishware or fragrance dispensers in the
tab collecting tray.
Dishware has been precleaned too intensively. Then the
sensors choose a lighter cycle. Stubborn remnants
cannot be entirely removed.
▶ Only remove large remnants of food and do not pre-
rinse dishware.
Irreversible clouding of
glassware.
Glasses are not dishwasher-proof, only suitable for
dishwashers.
▶ Use dishwasher-proof glasses.
Glasses are usually only suitable for cleaning in a
dishwasher, i.e. long-term wear or long-term changes
must be expected.
▶ Avoid a lengthy steam phase (standing time after
wash cycle ends).
▶ Use a program with a lower temperature.
▶ Set the softening system to the water hardness.
→
"Setting the water softening system", Page22
▶ Use detergent with a glass protection component.
Detergent residue is
present in the
detergent dispenser or
the tab collecting tray.
Spray arms were blocked by dishware so detergent was
not rinsed out.
▶ Check that the spray arms are not blocked and can
rotate freely.
Detergent dispenser was damp when detergent was
added.
en-us Troubleshooting
50
Issue Cause and troubleshooting
Detergent residue is
present in the
detergent dispenser or
the tab collecting tray.
▶ Only add detergent to the detergent dispenser when
dry.
Excessive formation of
foam occurs.
Hand soap got in the rinse aid dispenser.
▶ Immediately add rinse aid to the dispenser.
→
"Adding rinse aid", Page24
Rinse aid has been spilled.
▶ Remove the rinse aid with a cloth.
Detergent or machine care product used causes
excessive foaming.
▶ Change the brand of detergent.
Connection to home
network is not
established.
WLAN on router is not active.
▶ Check the wireless network connection of your router.
WLAN display is
flashing.
Connection to home network is not available.
▶ Activate the wireless network connection on your
router.
Home Connect cannot
be implemented
correctly.
Home Connect set incorrectly.
▶ Please consult the documents supplied for
HomeConnect®.
There is a technical error.
▶ Please consult the information on support in the
documents supplied for HomeConnect®.
Special salt refill
indicator lights up.
Insufficient special salt.
▶ Add Special salt.
Sensor does not detect special salt tablets.
▶ Do not use special salt tablets.
Refill indicator for
special salt does not
light up.
Water softening system is switched off.
▶ Set the water softening system.
→
"Setting the water softening system", Page22
Refill indicator for rinse
aid lights up.
No rinse aid.
1.
Add Rinse aid →
Page24
.
2. Set the amount of rinse aid to be dispensed.
→
"Setting the amount of rinse aid", Page25
Troubleshooting en-us
51
Issue Cause and troubleshooting
Refill indicator for rinse
aid does not light up.
Rinse aid system is switched off.
▶ Set the amount of rinse aid.
→
"Setting the amount of rinse aid", Page25
All LEDs light up or
flash.
A software update is possibly installing.
1. Wait until the software update has been installed.
This process can take approx. 30minutes.
2. If the appliance is not ready to use after 30minutes,
perform a reset.
‒ Press the main switch button for approx.
4seconds.
a Your appliance is resetting.
Electronics have detected a fault.
1. Press the main switch button for approx. 4seconds.
→
"Controls", Page12
The appliance is reset and restarted.
2. If the problem occurs again:
‒ Switch off the appliance.
‒ Unplug the power plug or switch off the circuit
breaker in the fuse box.
‒ Wait at least 2minutes.
‒ Switch on the circuit breaker in the fuse box or plug
in the power plug.
‒ Switch on the appliance.
3. If the problem occurs again:
‒ Contact customer service.
→
"Customer Service", Page55
Water is left in the
appliance at the end of
the program.
Filter system or area under the filters is blocked.
1.
Clean the Filters →
Page40
.
2.
Clean the Drain pump →
Page54
.
Program has not yet ended.
▶ Wait until the program ends or terminate the program
with Reset.
▶
→
"Terminating the wash cycle", Page33
Appliance cannot be
switched on or
operated.
Software update is taking place.
▶ Wait until the software update has finished.
Appliance functions have failed.
1. Pull out the power cord plug or switch off the breaker.
2. Wait at least 2minutes.
3. Connect the appliance to the power supply.
en-us Troubleshooting
52
Issue Cause and troubleshooting
Appliance cannot be
switched on or
operated.
4. Switch the appliance on.
Appliance does not
start.
The breaker has tripped.
▶ Check the relevant breaker.
Power cord is not inserted.
1. Check whether the power outlet is working.
2. Check whether the power cord plug is properly
inserted in the power outlet and on the rear of the
appliance.
Appliance door is not closed properly.
▶ Close the appliance door.
Wash cycle starts up
automatically.
You did not wait until the cycle ended.
▶
→
"Terminating the wash cycle", Page33
Appliance stops during
the cycle or cuts out.
Appliance door is not closed properly.
▶ Close the appliance door.
Power and/or water supply has been interrupted.
1. Check the power supply.
2. Check the water supply.
Upper rack is pressing against inner door and
preventing appliance door from being closed securely.
▶ Check whether the rear panel of the appliance is
being pressed in by a power outlet or a hose holder
that has not been removed.
▶ Arrange the dishware so that no parts project beyond
the rack and prevent the appliance door from closing
properly.
Appliance door cannot
be closed.
Door lock has been activated.
1. Close the appliance door with greater force.
2. If the installation conditions prevent quick realignment
of the closing system, you can move the door lock
back to the home position using a spoon.
See the animation for how to move the door lock to
the home position.
Troubleshooting en-us
53
Issue Cause and troubleshooting
Appliance door cannot
be closed.
Door cannot be closed due to installation method.
▶ Check whether the appliance has been installed
properly.
When closed, the appliance door, its decor or
attached parts should not knock against adjacent
cabinets or the worktop.
Lid on the detergent
dispenser cannot be
closed.
Detergent dispenser or lid are blocked by sticky
detergent residue.
▶ Remove detergent residue.
Filling valves making
knocking noises.
Caused by the domestic installation. No fault present in
the appliance. Does not affect functioning of the
appliance.
▶ Can only be remedied in the home installation.
Noise level varies The noise level can vary, depending on what kind of
dishes are loaded and where they are placed.
▶ Make sure the dishware is loaded in the most secure
way, resting on the tines and not hitting each other.
→
"Loading dishware", Page29
Spray arm is striking dishes.
▶ Arrange dishware so the spray arms do not strike
dishware.
With a small load the water jets directly strike against
the tub.
▶ Distribute the dishware evenly.
▶ Load the appliance with more dishware.
Light items of dishware move about during the wash
cycle.
▶ Position light items of dishware securely.
en-us Transportation, storage and disposal
54
17.1 Clean drain pump
Large food remnants or foreign objects
can block the drain pump. As soon as
the dishwashing water no longer
drains properly, the drain pump must
be cleaned.
CAUTION
There may be some sharp debris,
such as glass fragments, blocking the
drain pump.
▶ Use caution when removing parts
for cleaning.
1. Disconnect the appliance from the
power supply.
2. Remove the upper and lower rack.
3. Remove the filter system.
4. Scoop out any water.
Use a sponge if necessary.
5. Pry the pump cover off using a
spoon and grip it by the crosspiece.
6. Lift the pump cover diagonally
inward and take it out.
a Now you can reach the impeller with
your hand.
7. Remove any food remnants or
foreign objects in the area of the
impeller.
8. Insert the pump cover and press
down .
1
2
a The pump cover clicks into position.
9. Install the filter system.
10.Insert the upper and lower rack.
Transportation, storage and disposal
18 Transportation, stor-
age and disposal
Transportation, storage and disposal
18.1 Removing the appliance
1. Disconnect the appliance from the
power supply.
2. Close the water supply valve.
3. Detach the drain connection.
4. Detach the water connection.
5. Loosen any screws fastening the
appliance to cabinet parts.
6. Remove the base panel if fitted.
7. Pull the appliance out carefully,
along with the hose behind it.
18.2 Vacation and Storage
NOTICE:
Preparing your appliance for vacation
▶ Before leaving for vacation during
warmer weather, besides turning off
the main valve, also turn off water
supply at the nearest point to the
Customer Service en-us
55
dishwasher. During colder weather,
please follow the instructions for
winterizing your appliance below.
Winterizing your appliance
▶ If your dishwasher will be unused
for an extended period of time in a
location that experiences freezing
temperatures (vacation home or
through a vacation period), have
your dishwasher winterized by an
authorized service provider.
18.3 Transporting the appli-
ance
To avoid damage to the appliance,
empty it before transporting.
Note:Always transport the appliance
upright to prevent residual water
getting into the machine's controls and
damaging the appliance.
1. Remove dishware from the
appliance.
2. Secure loose parts.
3.
Switch on the appliance. →
Page32
4. Select the cycle with the highest
temperature.
5.
Start the cycle. →
Page33
6. To drain the appliance, terminate
the cycle after approx. 4minutes.
→
"Terminating the wash cycle",
Page33
7. Switch off the appliance.
8. Close the water supply valve.
9. To empty the residual water out of
the appliance, detach the supply
hose and let the water drain out.
18.4 Disposal of your old ap-
pliance
Environmentally sound disposal allows
valuable raw materials to be recycled.
WARNING
Avoid a risk of entrapment upon
disposal.
▶ Unplug the appliance from the
power outlet.
▶ Cut the power cord and remove the
door upon discarding the appliance.
▶ Check your local area for large
appliance recycling programs.
Customer Service
19 Customer Service
Customer Service
With any warranty repair, we will make
sure your appliance is repaired by an
authorized service provider using
genuine replacement parts. We use
only genuine replacement parts for all
repairs.
Detailed information on the warranty
period and terms of warranty can be
found in the Statement of Limited
Product Warranty, from your retailer,
or on our website.
If you contact Customer Service, you
will need the model number (E-Nr.),
the production number (FD) and the
consecutive numbering (Z-Nr.) of your
appliance.
USA:
1-800-944-2904
www.bosch-home.com/us/owner-
support/get-support
www.bosch-home.com/us/shop
CA:
1-800-944-2904
en-us Customer Service
56
www.bosch-home.ca/en/service/get-
support
www.bosch-home.ca/en/service/
cleaners-and-accessories
For assistance with connecting to
HomeConnect®, you can also view
instructions here:
www.home-connect.com/us/en/help-
support/set-up
19.1 Model number (E-Nr.),
production number (FD)
and consecutive num-
bering (Z-Nr.)
You can find the model number (E-
Nr.), the production number (FD) and
the consecutive numbering (Z-Nr.) on
the appliance's rating plate.
The rating plate is located inside the
appliance door.
→
"Familiarizing yourself with your ap-
pliance", Page10
Making a note of your appliance's
details and the Customer Service
telephone number will enable you to
find them again quickly.
19.2 AquaStop® Plus Pledge
In addition to the standard warranty
provided by BSH, BSH will also
compensate customers for damage
caused by a specific fault in the
AquaStop system giving rise to a valid
warranty claim. Compensation will be
provided under the following
conditions:
¡ If water damage is caused by a
defect in materials or workmanship
in the AquaStop system, BSH will
compensate customers reasonable
and verifiable damages.
¡ A condition of all warranty claims is
the appliance with AquaStop must
have been installed and connected
correctly in accordance with all
instructions; this also includes a
properly installed AquaStop
extension (genuine accessories).
The warranty does not cover
defective feed lines or fittings
leading to the AquaStop connection
at the tap.
Technical specifications en-us
57
Technical specifications
20 Technical specifications
Technical specifications
Weight Max.: 60kg/132lbs
Voltage 120V, 60Hz
Power rating 1440W
Fuse 12A
Water pressure ¡ Min. 7.25 psi (50 kPa)
¡ Max. 145 psi (1000 kPa)
Inlet rate Min. 2.6gal/min
Water temperature Cold water.
Hot water max.: 140°F/ (60°C)
Load capacity 15place settings
20.1 Information regarding
Free and Open Source
Software
This product includes software
components that are licensed by the
copyright holders as free or open
source software.
The applicable license information is
stored on your home appliance. You
can also access the applicable license
information via your HomeConnect®
app: "Profile -> Legal information ->
License Information".
1
You can
download the license information on
the brand product website. (Please
search on the product website for your
appliance model and additional
documents). Alternatively, you can
request the relevant information from
[email protected] or BSH
Hausgeräte GmbH, Carl-Wery-Str. 34,
81739 Munich, Germany.
The source code will be made
available to you on request.
Please send your request to
[email protected] or BSH
Hausgeräte GmbH, Carl-Wery-Str.34,
81739 Munich, Germany.
Subject: „OSSREQUEST“
The cost of performing your request
will be charged to you. This offer is
valid for three years from the date of
purchase or at least as long as we
offer support and spare parts for the
relevant appliance.
STATEMENT OF LIMITED PRODUCT WARRANTY
21 STATEMENT OF
LIMITED PRODUCT
WARRANTY
STATEMENT OF LIMITED PRODUCT WARRANTY
21.1 What this warranty cov-
ers & Who it applies to
The limited warranty provided by BSH
Home Appliances (“Bosch“) in this
Statement of Limited Product Warranty
1
Depending on the appliance specifications
en-us STATEMENT OF LIMITED PRODUCT WARRANTY
58
applies only to the Bosch appliance
sold to you (“Product“), provided that
the Product was purchased:
¡ For your normal, household (non-
commercial) use, and has in fact at
all times only been used for normal
household purposes.
¡ New at retail from a BSH authorized
dealer or directly from BSH (not a
display, "as is", or previously
returned model), and not for resale,
or commercial use.
¡ Within the United States or Canada,
and has at all times remained within
the country of original purchase.
The warranties stated herein apply to
the original purchaser of the product
warranted herein and to each
succeeding owner of the product
purchased for ordinary home use
during the term of the warranty.
Please make sure to register your
Product; while not necessary to
effectuate warranty coverage, it is the
best way for Bosch to notify you in the
unlikely event of a safety notice or
product recall.
21.2 How long the warranty
lasts
Bosch warrants that the Product is free
from defects in materials and
workmanship for a period of three
hundred and sixty-five (365) days from
the date of the original delivery. The
foregoing timeline begins to run upon
the date of the original delivery, and
shall not be stalled, tolled, extended,
or suspended, for any reason
whatsoever. This Product is also
warranted to be free from cosmetic
defects in material and workmanship
(such as scratches of stainless steel,
paint/porcelain blemishes, chips,
dents, or other damage to the finish) of
the Product, for a period of thirty (30)
days from the date of delivery or
closing date for new construction. This
cosmetic warranty excludes slight
color variations due to inherent
differences in painted and porcelain
parts, as well as differences caused by
kitchen lighting, product location, or
other similar factors. This cosmetic
warranty specifically excludes any
display, floor, “As Is”, or “B” stock
appliances.
21.3 Extended Warranty
BSH also provides these additional
limited warranties:
¡ 5 year limited warranty on
electronics: BSH will repair or
replace any BSH microprocessor or
printed circuit board if it proves to be
defective in materials or
workmanship (excludes labor
charges).
¡ 5 year limited warranty on dish
racks: BSH will replace the upper or
lower dish rack (excluding rack
components), if the rack proves
defective in materials or
workmanship (excludes labor
charges).
¡ Lifetime warranty against stainless
steel rust through: BSH will repair or
replace your dishwasher with the
same model or a current model that
is substantially equivalent or better
in functionality, if the inner liner
should rust through (excludes labor
charges).
STATEMENT OF LIMITED PRODUCT WARRANTY en-us
59
¡ BSH will repair or replace the
stainless steel door if the door
should rust through (excludes labor
charges).
21.4 Repair/replace as your
exclusive remedy
During this warranty period, Bosch or
one of its authorized service providers
will repair your Product without charge
to you (subject to certain limitations
stated herein) if your Product proves to
have been manufactured with a defect
in materials or workmanship. If
reasonable attempts to repair the
Product have been made without
success, then Bosch will replace your
Product (upgraded models may be
available to you, in Bosch’s sole
discretion, for an additional charge).
Nothing in this warranty requires
damaged or defective parts to be
replaced with parts of a different type
or design than the original part. All
removed parts and components shall
become the property of Bosch at its
sole option. All replaced and/or
repaired parts shall assume the
identity of the original part for purposes
of this warranty and this warranty shall
not be extended with respect to such
parts. Bosch's sole liability and
responsibility hereunder is to repair
manufacturer-defective Product only,
using a Bosch authorized service
provider during normal business hours.
For safety and property damage
concerns, Bosch highly recommends
that you do not attempt to repair the
Product yourself, or use a non-
authorized service provider; Bosch will
have no responsibility or liability for
damage resulting from repairs or work
performed by a non-authorized service
provider. Authorized service providers
are those persons or companies that
have been specially trained on Bosch
products, and who possess, in Bosch's
opinion, a superior reputation for
customer service and technical ability
(note that they are independent
entities and are not agents, partners,
affiliates or representatives of Bosch).
Nevertheless, taking your product to
be serviced by a repair shop that is not
affiliated with or an authorized dealer
of Bosch will not void this warranty.
Also, using third-party parts will not
void this warranty. Notwithstanding the
foregoing, Bosch will not incur any
liability, or have responsibility, for the
Product if it is located in a remote area
(more than 100 miles from an
authorized service provider) or is
reasonably inaccessible, hazardous,
threatening, or treacherous locale,
surroundings, or environment; in any
such event, if you request, Bosch
would still pay for labor and parts and
ship the parts to the nearest
authorized service provider, but you
would still be fully liable and
responsible for any travel time or other
special charges by the service
company, assuming they agree to
make the service call. Further, to the
extent you have installed the Product
in a difficult-to-access location or have
otherwise installed temporary or
permanent fixtures that create barriers
to accessing or removing the Product,
Bosch will not incur any liability for, or
have responsibility, for work or costs
associated with moving the Product or
en-us STATEMENT OF LIMITED PRODUCT WARRANTY
60
otherwise creating access to the
Product in order to repair or replace it.
All such costs shall be your sole
responsibility.
21.5 Out of warranty product
Bosch is under no obligation, at law or
otherwise, to provide you with any
concessions, including repairs,
prorates, or Product replacement,
once this warranty has expired.
21.6 Warranty exclusions
The warranty coverage described
herein excludes all defects or damage
that are not the direct fault of Bosch,
including without limitation, one or
more of the following:
¡ Use of the Product in anything other
than its normal, customary and
intended manner (including without
limitation, any form of commercial
use, use or storage of an indoor
product outdoors, use of the
Product in conjunction with air or
water-going vessels).
¡ Any party's willful misconduct,
negligence, misuse, abuse,
accidents, neglect, improper
operation, failure to maintain,
improper or negligent installation,
tampering, failure to follow operating
instructions, mishandling,
unauthorized service (including
selfperformed "fixing" or exploration
of the appliance's internal workings).
¡ Adjustment, alteration or
modification of any kind.
¡ A failure to comply with any
applicable state, local, city, or
county electrical, plumbing and/or
building codes, regulations, or laws,
including failure to install the
product in strict conformity with local
fire and building codes and
regulations.
¡ Ordinary wear and tear, spills of
food, liquid, grease accumulations,
or other substances that accumulate
on, in, or around the Product.
¡ Any external, elemental and/or
environmental forces and factors,
including without limitation, rain,
wind, sand, floods, fires, mud slides,
freezing temperatures, excessive
moisture or extended exposure to
humidity, lightning, power surges,
structural failures surrounding the
appliance, and acts of God.
¡ Service calls to correct the
installation of your Product, to
instruct you how to use your
Product, to replace house fuses or
correct house wiring or plumbing.
¡ Removal and replacement of trim or
decorative panels that interfere with
servicing the Product.
¡ Damage or defects caused by labor
or parts installed by any non-
authorized service provider, unless
approved by Bosch before service is
performed.
In no event shall Bosch have any
liability or responsibility whatsoever for
damage to surrounding property,
including cabinetry, floors, ceilings,
and other structures or objects around
the Product. Also excluded from this
warranty are Products, on which the
serial numbers have been altered,
defaced, or removed; service visits to
teach you how to use the Product, or
visits where there is nothing wrong
with the Product; correction of
STATEMENT OF LIMITED PRODUCT WARRANTY en-us
61
installation problems (you are solely
responsible for any structure and
setting for the Product, including all
electrical, plumbing or other
connecting facilities, for proper
foundation/flooring, and for any
alterations including without limitation
cabinetry, walls, floors, shelving, etc.);
and resetting of breakers or fuses.
TO THE EXTENT ALLOWED BY
LAW, THIS WARRANTY SETS OUT
YOUR EXCLUSIVE REMEDIES WITH
RESPECT TO PRODUCT, WHETHER
THE CLAIM ARISES IN CONTRACT
OR TORT (INCLUDING STRICT
LIABILITY, OR NEGLIGENCE) OR
OTHERWISE. THIS WARRANTY IS
IN LIEU OF ALL OTHER
WARRANTIES, WHETHER EXPRESS
OR IMPLIED. ANY WARRANTY
IMPLIED BY LAW, WHETHER FOR
MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, OR
OTHERWISE, SHALL BE EFFECTIVE
ONLY FOR THE PERIOD THAT THIS
EXPRESS LIMITED WARRANTY IS
EFFECTIVE. IN NO EVENT WILL
THE MANUFACTURER BE LIABLE
FOR CONSEQUENTIAL, SPECIAL,
INCIDENTAL, INDIRECT, "BUSINESS
LOSS", AND/OR PUNITIVE
DAMAGES, LOSSES, OR
EXPENSES, INCLUDING WITHOUT
LIMITATION TIME AWAY FROM
WORK, HOTELS AND/OR
RESTAURANT MEALS,
REMODELLING EXPENSES IN
EXCESS OF DIRECT DAMAGES
WHICH ARE DEFINITIVELY CAUSED
EXCLUSIVELY BY BOSCH, OR
OTHERWISE. SOME STATES DO
NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, AND
SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO
THE ABOVE EXCLUSIONS OR
LIMITATIONS MAY NOT APPLY TO
YOU. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO
STATE.
No attempt to alter, modify or amend
this warranty shall be effective unless
authorized in writing by an officer of
BSH.
21.7 Obtaining warranty ser-
vice
To obtain warranty service for your
product, you should contact Bosch
Customer Support at 1-800-944-2904
to schedule a repair.
21.8 Product information
For handy reference, copy the
information below from the rating plate.
Keep your invoice and/or delivery
documents for warranty validation.
Model
number (E-
Nr.)
Production
number (FD)
Date of
delivery
Register your appliance to
enjoy customized benefits.
Thank you for being a Bosch customer!
Simply create a MyBosch account, then register your appliance.
You'll find a variety of customized information in MyBosch such as:
• Discounts for filters, cleaners, accessories & parts
• Easy access to manuals & appliance specifications
• Easy access to part lists
• Customized offer for the Bosch Appliance Service Plan (sent by mail after appliance registration)
Register here:
www.bosch-home.com/us/owner-support/mybosch
Looking for help?
You'll find it here.
No matter what, no matter when: Bosch is here to support you.
We’re here to assist with usage instructions, cleaning tips,
accessories & parts, troubleshooting, and repairs.
Find online resources such as FAQs, how-to-videos, manuals,
warranties and authorized Bosch servicers at:
www.bosch-home.com/us/owner-support/get-support
Contact us:
Please have your Model Number (E-Nr) ready when contacting us.
1-800-944-2904
www.bosch-home.com/us/owner-support/contact-us
*9001964592*
9001964592 (041001) 650 E5
en-us
BSH Home Appliances Corporation
1901 Main Street, Suite 600
Irvine, CA 92614
USA
www.bosch-home.com
1-800-944-2904
© 2024 BSH Home Appliances Corporation
