Maxximum
15’’ Gourmet/Slab Ice Machine
User Manual
MAXSIM15SS Indoor Slab Model
MAXSIM15OD Outdoor Slab Model
MAXGIM15SS Indoor Gourmet Model
MAXGIM15OD Outdoor Gourmet Model
TheLegacyCompanies.com
1.866.754.6672
MAXXIMUM Ice Maker Operator’s Manual
© 2024 MAXXIMUM
TABLE OF CONTENTS
1
INTRO / GENERAL INFORMATION...............................................................................................2
SAFETY INSTRUCTIONS................................................................................................................3
DEFINITIONS – DANGER - WARNING – CAUTION........................................................................3
DISPOSAL.....................................................................................................................................3
SAFETY PRECAUTIONS................................................................................................................. 4
SPECIFICATION ...........................................................................................................................5
INSTALLATION.............................................................................................................................7
CONNECTING THE WATER SUPPLY..............................................................................................9
ELECTRICAL CONNECTION...........................................................................................................9
DRAIN PUMP TEST.....................................................................................................................10
LEVELING THE UNIT....................................................................................................................11
RECESSED INSTALLATION............................................................................................................8
OPERATING THE UNIT ............................................................................................................... 13
TROUBLESHOOTING ...................................................................................................................21
WARRANTY..................................................................................................................................23
EXTENDED PERIODS OF NON-USE .............................................................................................19
CONNECTING DRAIN..................................................................................................................10
USING THE CONTROLS................................................................................................................14
PANEL DISPLAY NOTIFICATION...................................................................................................16
FAULT ALARM AND ERROR CODES.............................................................................................16
CARE AND MAINTENANCE..........................................................................................................17
15’’ Slab Ice Machine ............................................................................................................5
15’’ Gourmet Ice Machine .....................................................................................................6
© 2024 MAXXIMUM
MAXXIMUM Ice Maker Operator’s Manual
THANK YOU FOR CHOOSING MAXXIMUM
MAXXIMUM products are designed and manufactured to bring
premium product design from an exclusive premium market audience
to the mass market by adapting premium features and finishes to
deliver pricing and product available to all.
This appliance is intended to be used in household and similar applications.
This appliance is approved for residential installation.
For Authorized Parts or Technical Service
Please contact Maxximum: +1(877)368-2797 or visit our website
E-mail: [email protected]
General Inquiries
The Legacy Companies
Maxximum Division
3355 Enterprise Avenue, Suite 160
Weston, FL 33331 USA
T: +1 (954) 202-7419
Connect With US
www.thelegacycompanies.com
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© 2024 MAXXIMUM
MAXXIMUM Ice Maker Operator’s Manual
IMPORTANT SAFETY INSTRUCTIONS
SAFETY DEFINITIONS
The words DANGER, WARNING, CAUTION and NOTICE are used throughout this manual
to highlight important information. Be certain that the meanings of these alerts are known
to all who operate and install the appliance.
DANGER – Risk of Fire or Explosion. FLAMMABLE REFRIGERANT Used.
Do not use mechanical devices to defrost.
Do not puncture refrigerant tubing.
To be repaired only by trained service personnel.
WARNING
California Proposition 65
Certain components in this product and its related accessories contain chemicals known to the
state of California to cause cancer, birth defects or other reproductive harm.
DISPOSAL
The appliance cannot be treated as normal domestic trash but must be handed in at a collection point
for recycling electric and electronic appliances. Your contribution to the correct disposal of this
product protects the environment. Further information about the recycling of this product can be
obtained from your local municipal authority.
!
DANGER
Indicates a hazardous situation that, if not avoided, will result in death or serious injury.
!
WARNING
Indicates a hazardous situation that, if not avoided, could result in death or serious injury.
!
CAUTION
Indicates a hazardous situation that, if not avoided, could result in minor or moderate
injury.
NOTICE
Indicates a situation that can cause damage to the appliance and/or the environment, or cause the
appliance to operate improperly.
SAFETY
1
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MAXXIMUM Ice Maker Operator’s Manual
SAFETY PRECAUTIONS
POWER CORD PRECAUTIONS
• Do not use the appliance if the power cord is damaged. If the power cord is damaged,
have a qualified electrician replace the power cord.
• Never lift, carry, or drag the appliance by the power cord.
• Do not connect or disconnect the electric plug when your hands are wet.
• Never unplug by pulling on the power cord. Always grip the plug firmly and pull straight out from
the outlet.
MOVING PRECAUTIONS
• When moving the appliance, do not turn it upside-down and do not unlevel it more than 45 degrees.
• Do not move the appliance without emptying it and securing the door in the closed position.
INSTALLING PRECAUTION
• Connect to potable water supply only.
OTHER PRECAUTIONS
• To ensure proper ventilation for the appliance, keep obstructions away from the front of the unit.
• Keep fingers out of the “pinch point” areas. Clearance between the door and cabinet are
necessarily small. Be careful closing the door when children are in the area.
• Do not touch the evaporator with your hand when the appliance is operating.
• Do not attempt to repair or replace any part of your appliance unless this manual specifically
recommends it. Have a qualified technician perform all other service on the unit.
• Children 8 years of age and older and people with reduced physical, sensory or mental
capabilities or lack of experience and knowledge can use this appliance if they have been given
supervision or instruction concerning use of the appliance in a safe way and they understand the
hazards involved.
• Never allow children to operate, play with or crawl inside the appliance.
• Never allow children to clean and maintain the machine without supervision.
• Do not use the appliance other than for its intended purpose.
• Do not touch the condenser surfaces. They are sharp and can be easily damaged.
CLEANING AND MAINTENANCE PRECAUTIONS
• Never clean the appliance parts with flammable fluids. Do not store or use gasoline or
other flammable vapors and liquids in the vicinity of this appliance or any other appliances. The
fumes can create a fire hazard or explosion.
• Do not use solvent-based cleaning agents or abrasives on the interior. These cleaners may
transmit taste to the ice cubes, or damage or discolor the interior.
• If the appliance will not be used for a long time, thoroughly clean it before the next use.
Carefully follow any instructions provided for cleaning or the use of sanitizing solution. Do
not leave any solution inside the appliance after cleaning.
SAFETY
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MAXXIMUM Ice Maker Operator’s Manual
SSPPEECCIIFFIICCAATTIIOONNSS
2
5
FEATURES MAXSIM15SS MAXSIM15OD
Electrical Requirements 115V/60Hz 115V/60Hz
Maximum Amp Fuse 15 amps 15 amps
Indoor/Outdoor Indoor
Indoor/Outdoor*
IP Rating N/A IPX4
Ambient Operating Range 50~100°F (10°C~38°C) 50~110°F (10°C~43°C)
Water Operating Range 40~90°F (4°C~32°C) 40~90°F (4°C~32°C)
Water Pressure Operating Range 20~80psi (0.138MPa~0.55MPa) 20~80psi (0.138MPa~0.55MPa)
Water Inlet Adapter 1/4" OD compression fitting 1/4" OD compression fitting
Ice Shape Cube Cube
Ice Production Capacity (70°F/50°F )
50lbs (23Kg) ** 50 lbs (23Kg) **
Ice Storage Capacity 26lbs (12kg) 26lbs (12kg)
Ice Shape Cube Cube
Ice Size (L×D×H) 7/8"×7/8"×7/8" 7/8"×7/8"×7/8"
Ice Weight about 0.4oz(11g) per cube about 0.4oz(11g) per cube
Ice quantity per cycle 32 32
Unit Dimensions (W×D×H)
14-7/8"×24-1/2"×33-5/8"
378×622×855(mm)
14-7/8"×24-1/2"×33-5/8"
378×622×855(mm)
Cut-Out Dimensions (W×D×H)
15"×24"×34-1/2''
381×610×876(mm)
15"×24"×34-1/2''
381×610×876(mm)
Net Weight
100.7lbs（45.7kg） 100lbs（45.4kg）
* In outdoor use, the unit must be installed under an awning or canopy and must not be exposed directly to rain or sun.
** The actual quantity of ice produced per day will vary with ambient and water conditions.
Note: Technical data and performance information are provided for reference only and subject to change.
15’’ Slab Ice Machine
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MAXXIMUM Ice Maker Operator’s Manual
SPECIFICATIONS
15’’ Gourmet Ice Machine
FEATURES MAXGIM15SS MAXGIM15OD
Electrical Requirements 115V/60Hz 115V/60Hz
Maximum Amp Fuse 15 amps 15 amps
Indoor/Outdoor Indoor
Indoor/Outdoor*
IP Rating N/A IPX4
Ambient Operating Range 50~100°F (10°C~38°C) 50~110°F (10°C~43°C)
Water Operating Range 40~90°F (4°C~32°C) 40~90°F (4°C~32°C)
Water Pressure Operating Range 20~80psi (0.138MPa~0.55MPa) 20~80psi (0.138MPa~0.55MPa)
Water Inlet Adapter 1/4" OD compression fitting 1/4" OD compression fitting
Ice Shape Gourmet Gourmet
Ice Production Capacity (70°F/50°F )
50lbs (23Kg) ** 50lbs (23Kg) **
Ice Storage Capacity 26lbs (12kg) 26lbs (12kg)
Ice Shape Gourmet Gourmet
Ice Size (L×D×H) 1-1/4"×1-1/4"×1-1/4" 1-1/4"×1-1/4"×1-1/4"
Ice Weight about 0.85oz (24g) per cube about 0.85oz (24g) per cube
Ice quantity per cycle 24 24
Unit Dimensions (W×D×H)
14-7/8"×24-1/2"×33-5/8"
378×622×855(mm)
14-7/8"×24-1/2"×33-5/8"
378×622×855(mm)
Cut-Out Dimensions (W×D×H)
15"×24"×34-1/2''
381×610×876(mm)
15"×24"×34-1/2''
381×610×876(mm)
Net Weight
104.5lbs（47.4kg） 103.8lbs（47.1kg）
* In outdoor use, the unit must be installed under an awning or canopy and must not be exposed directly to rain or sun.
** The actual quantity of ice produced per day will vary with ambient and water conditions.
Note: Technical data and performance information are provided for reference only and subject to change.
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MAXXIMUM Ice Maker Operator’s Manual
INSTALLING
THE UNIT
3
BEFORE USING YOUR ICE MAKER
Check to be sure you have all the following parts are included in carton:
• 1 Ice Scoop
• 1 Left Latch Mechanism Kit (Need for Door Reversal)
• 1 User Manual
PLUMBING AND ELECTRICAL TIPS
• A licensed plumber must install this appliance.
• This appliance must be installed with all electrical and water connections in accordance with
state and local codes.
• This unit requires a standard electrical supply properly grounded in accordance with National
Electrical Code and local codes and ordinances.
• The fuse (or circuit breaker) size should be 15 amperes for 115V.
• The manufacturer recommends that you provide a separate circuit that services only your
appliance. Use receptacles that cannot be turned off by a switch or pull chain.
• Plug the appliance into a grounded three-prong outlet. Do not remove the grounding prong, do
not use an adapter, and do not use an extension cord.
• Do not kink, pinch, or damage the power supply cord between the ice machine and wall or
cabinet.
• Before connecting the ice machine to the power source, let it stand upright for approximately 4
hours. Following this step will reduce the possibility of a malfunction in the cooling system
brought on by handling during transportation.
• Make sure to install on level surface and ensure drain line and waterline are not kinked.
TIPS ON MOVING AND SETTING UP THE UNIT
• Use two or more people to move and install the appliance. Failure to do so can result in
back or other injury.
• Remove the packing materials and clean the appliance before using it.
WATER SUPPLY TIPS
• Check for leaks after connecting the water line.
• The ice machine requires a continuous water supply with a minimum pressure of 20 psi (0.138
MPa) and a static pressure not to exceed 80 psi (0.55 MPa).
• The manufacturer recommends filtering the water. A water filter helps remove taste, odors and
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MAXXIMUM
Ice Maker Operator’s Manual
INSTALLING THE UNIT
NOTICE
• Ensure that the air path for the grill remains unrestricted. Any restriction of flair flow through
the grill will disrupt normal operation of the unit, resulting in damage to components, and
voids warranty.
• Connect the unit to a potable water supply only.
BUILT-IN CABINET DIMENSIONS
A built-in installation requires for a water line and plug clearance for proper operation. A built-in
unit is designed for zero clearance at the top and each side of the unit. The unit uses fan-forced
condenser cooling, which requires air circulation through the lower section of the unit.
To ensure proper service access and ventilation, the unit should not have the grill openings
covered. There are no additional requirements for venting at the top, side, or rear of the unit.
RECESSED INSTALLATION
A built-in installation will allow you to install the ice machine under a counter or in a kitchen cabinet
if you respect the required clearance space around the clear ice machine. The appliance must
be located to allow clearance for water, drain and electrical connections in the rear of the unit.
particles. Using softened water may result in white, mushy cubes that stick together. Avoid
using deionized water.
• Using a RO system may cause the water pressure to be lower than the minimum the ice
machine requires.
• Ensure that the water supply hose is not pinched, kinked, or damaged during installation.
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MAXXIMUM Ice Maker Operator’s Manual
INSTALLING THE UNIT
WARNING
Electrical Shock Hazard
Always disconnect power at the source before working on the unit. Failure to
unplug the clear ice machine could result in electrical shock or personal injury.
• Do not touch the power plug when your hands are wet.
• Never unplug the unit by pulling on the cord. Grasp the plug and pull out firmly.
CONNECTING THE WATER SUPPLY
1. Turn off the main water supply. Turn on the nearest faucet long enough to clear the line of water.
2. Locate a 1/2" to 3/4" vertical cold-water pipe near the installation location. The distance should
be less than 9 feet.
3. Install a shut-off valve to the main water supply. If the water pipe has a plain piece of copper
tubing, attach a 1/4" O.D. compression union to the tubing and remove the nut.
4. Thread the nuts of the supplied water supply hose to the tap and water inlet valve. Access to
the water inlet valve is through the opening in the rear panel. Tighten firmly by hand, then one-
half turn with a wrench.
5. Turn on the main water supply and tap. Check for leaks in the water supply connection. Tighten all
connections.
ELECTRICAL CONNECTION
Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
For personal safety, you must properly ground this appliance. The power cord of this
appliance features a three-prong grounding
plug that mates with a standard three-prong
grounding wall outlet to minimize the possibility of electric shock hazard from the appliance. Have
a qualified electrician check the wall outlet and circuit to make sure the outlet is properly grounded. It
is your responsibility and obligation to have a standard two-prong wall outlet replaced with a properly
grounded three-prong wall outlet.
Always plug the appliance into its own individual electrical outlet. The voltage rating of the outlet
must match the rating label on the appliance. This match provides the best performance and
prevents overloading the electrical circuits, which could cause a fire hazard from overheated wires.
Never unplug your appliance by pulling on the power cord. Always grip the plug firmly and pull
straight out from the outlet.
Repair or replace immediately all power cords that have become frayed or damaged. Do not use a
cord that shows cracks or abrasion damage along its length or at either end.
When moving the appliance, take care not to damage the power cord.
If the power supply cord suffers damage, have the manufacturer, its service agent, or similarly
qualified persons replace the supply cord to avoid a hazard.
AVOIDING USE OF EXTENSION CORDS
Because of potential safety hazards under certain conditions, the manufacturer strongly recommends
that you do not use an extension cord with this appliance.
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MAXXIMUM Ice Maker Operator’s Manual
INSTALLING THE UNIT
DRAIN PUMP TEST
WARNING
Electrical Shock Hazard
Be sure the floor surfaces surrounding the appliance are dry before
plugging in and removing the power cord to the outlet to prevent
electrical shock.
Follow these steps to test
the operation
of
the drain
pump before final installation:
1. Check the power cord and make sure it is not plugged into the outlet.
2. Place the drain hose into a suitable container that can hold at least one gallon of water.
3. Pour one gallon of water into the ice storage bin.
4. Plug the power cord into a properly grounded, polarized electrical outlet.
5. The drain pump should start and pump the water from storage bin into the container.
Continue until bin empties.
6. If water does not drain check power supply, confirm nothing is blocking water from drain.
7. Once water empties unplug the power cord and complete installation
CONNECTING DRAIN
Drain Line is attached to the unit and installed at the factory.
With Factory installed drain pump proper connection to drain is required.
It is recommended that a proper drain system include an air gap to prevent siphoning and a sanitary
trap (Check
local codes to
determine
drain
requirements
).
Improper drain
can lead
to malfunctions
in
the ice production and void warranty.
Licensed Plumbers can assist in identifying proper drain hook up.
WARNING
Check Your Local Codes on Proper Drain Hook Up
Using a licensed Plumber to install Ice Machine will confirm it is
installed to a proper drain system.
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MAXXIMUM Ice Maker Operator’s Manual
INSTALLING THE UNIT
Place your ice machine on a level surface that is strong enough to support the ice maker when it is
fully loaded. Level your ice maker by adjusting the legs at the front of the ice machine.
If necessary,
raise or lower the unit by turning the four leveling feet on the bottom.
REVERSING THE DOOR
Tools needed: flathead screwdriver, Phillips scr
ewdriver
IMPORTANT: Before you begin, make sure the ice machine is unplugged.
CAUTION
The unit will be significantly heavier once it is operational and fully
loaded.
LEVELING THE UNIT
1. Use the flathead screwdriver to unscrew the
hinge pin from the top hinge, put it aside, then
hold the door and lift to remove the door from
the bottom hinge.
2. The door will rotate 180° to reverse swing.
First unscrew to remove the right latch hook from
the bottom of the door and take out the pin
sleeve from the top of the door. Then swap the
sleeve pin location to the bottom of the door, find
the left latch hook in the accessory bag and install
it to the other side of the door.
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MAXXIMUM Ice Maker Operator’s Manual
INSTALLING THE UNIT
3. Carefully peel off the whole door gasket from
any of the corners and remove the inserts in the
other side of the door liner from the mounting
groove, then swap their location, install the door
gasket to the opposite side of the door and push
the insert to the exposed mounting grooves. Now
the door gasket has relocated.
4. Use a Phillips screwdriver to unscrew the
screws fixing the top and bottom hinges to
uninstall them both. Take out the right latch block
on the bottom hinge, keep the removed right
latch kit for future use.
5. Cross swap the hinge locations, install the
bottom right hinge to the left top of the cabinet
and the top right hinge to the left bottom of the
cabinet. Cover the right mounting holes by the
plugs just disassembled from the left.
6. When installing the left bottom hinge, find the
left latch block in the accessory bag, and install it
with the bottom hinge. Also unscrew the hinge
pin from the left top hinge for door installation.
7. Align the left latch block to the bottom hinge pin, insert the door. Align the pin sleeve on the
top of the door to the top hinge and install the hinge pin, tighten firmly. The door reversing is
complete.
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MAXXIMUM Ice Maker Operator’s Manual
OPERATING
THE UNIT
4
IMPORTANT: ENSURING ICE FRESHNESS AND QUALITY
• Although the unit has been tested and cleaned at the factory, discard the first batch of ice
cubes due to long-term transit and storage.
• If you do not use the ice machine regularly, the manufacturer recommends emptying the ice bin
periodically to ensure ice freshness.
• The ice machine produces ice in layers resulting in a clear cube. The ice may appear wet when first
produced. Ice in the bin may develop surface frost which appears when the cube in placed in liquid.
OTHER OPERATING TIPS
• Keep the air intake and exhaust free of dust and lint to allow free air flow. With hard water,
cleaning may have to be more frequent.
• Never touch the evaporator when the unit is running.
• Keep the door closed to reduce ice melting and to promote proper ice formation. Open the
door only when taking ice from the appliance.
• Turn on the water supply tap before switching on the ice machine. Never turn the water supply
tap off when the ice machine is working.
ICE MACHINE PRODUCTION
Square Cube ice machine MAXSIM15SS or MAXSIM15OD produces Ice in a slab with 40 ice cubes all
connected by an ice bridge. The ice bridge will break apart when falling into the bin but may require
contact with the ice scoop to separate to single or small groups of cubes. The ice machine will
continue to produce ice until ice in the bin reaches the discharge for the slab ice; not allowing the
harvested ice to enter the bin. Once the ice level drops in the bin the slab will fall and the ice
machine will continue to produce ice.
Gourmet Cube ice machine MAXGIM15SS or MAXGIM15OD produces Ice with 24 individual cubes
per cycle. The ice machine will continue to produce ice until the ice in the bin contacts the bin full
indicator in the bin. Once the ice level drops below the indicator, the ice machine will begin producing
ice again.
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MAXXIMUM Ice Maker Operator’s Manual
OPERATING THE UNIT
The control panel is located at the top of the cabinet. Including a display window, 4 buttons and 2 indicators.
USING THE CONTROLS
FUNCTION OPERATING
Turn ON
Press POWER to turn ON the unit.
The unit will automatically start making ice and display
IC
on ice making and
8F
on ice bin full.
The run indicator will light.
Turn OFF
Press and hold POWER over 3 seconds to turn OFF the unit.
The unit will Standby and display
OF
.
Adjust the ice
cube size
Press UP or DOWN over 3 seconds to enter ICE SIZE
ADJUSTING. Then press UP or DOWN to switch setting.
Window will display
1
to
6
(min to max).
3
is the
default ice size. The setting will be saved after 5 seconds.
Light Switch
Press LIGHT to switch the LED light from Blue, White, and
Amber. Light turns on when door is opened.
Cleaning Cycle
Press and hold LIGHT over 3 seconds to turn ON/OFF the
CLEANING Function.
Once started, window will display
CL
, and the clean cycle
will run for 30 minutes and then exit and standby.
*This function can only start on Standby.
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MAXXIMUM Ice Maker Operator’s Manual
OPERATING THE UNIT
FUNCTION OPERATING
Delayed ice
making
Press and hold POWER and LIGHT for over 3 seconds on
Standby to toggle ON/OFF the delayed time ice making
cycle. Then enter the desired delayed timing, press UP or
DOWN arrow to select from
1
to
12
hour delay until unit
starts to make ice, the setting will auto-save after 10
seconds, then the window will display the countdown time in
hours.
*Press POWER again to cancel the countdown and
immediately start ice making.
Sabbath Mode
Press and hold UP and LIGHT for over 6 seconds to Toggle
Sabbath Mode ON/OFF.
Display & light will be shut off, and audible sounds are also
disabled in SABBATH MODE.
Showroom Mode
Press and hold DOWN and LIGHT for over 6 seconds on
Standby to toggle on/off the Showroom Mode.
The indicator located on right bottom of window will light up.
This mode is for retailers to display the unit, the lights,
controllers, and evaporator fan will function in this mode,
but the unit will not produce ice and all alarms will be
disabled except the door open alarm.
F
irmware Version
&
System Recovery
Press and hold DOWN and POWER to display firmware
version
A3
.
Hold OVER 6 seconds to reset all settings to default.
*The firmware version is subject to change.
EXPECTING NORMAL SOUNDS
Your new ice machine may make sounds that are not familiar to you. Hard surfaces like the floor and
walls can make the sounds seem louder than they actually are. The following describes the kinds of
sounds that might be new to you and the source of those sounds:
• The high-efficiency compressor may make a pulsating or high-pitched sound.
• Water running from the evaporator to the water reservoir may make a splashing sound.
• As each cycle ends, you may hear a gurgling sound due to the refrigerant flowing in your ice
machine.
• Rattling noises may come from the flow of the refrigerant, the water line or items stored on
top of the machine.
• You may hear the sound of the condenser fan forcing air over the condenser.
• During the harvest cycle, you may hear the sound of ice cubes falling into the ice bin.
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OPERATING THE UNIT
PANEL DISPLAY NOTIFICATION
Below notifications will sound the alarm except the Ice Bin Full Stop.
Self-diagnosis Pass
88
Only displays on the beginning of the working
cycle.
I
ce Full Stop
8F
If the ice storage bin is full, the unit will
automatically stop.
Remove the ice and the unit will start making ice
after 3 minutes.
Door Ajar Alarm
dr
If the door is not closed completely for 5 minutes,
the panel will begin flashing ‘dr’ with alarm sound.
This alert is automatically cleared when the door
is closed or any button is pressed.
Clean Reminder
CL
When the unit has worked for approximately 6
months without running the CLEANING program,
the panel will be flashing ‘CL’ as the reminder.
Run CLEAN CYCLE to clear the alarm.
Most power failures are corrected within a few hours and should not affect the temperature of your
ice machine if you minimize the number of times you open the ice machine door. If the power is
going to be off for a longer period of time, take the proper steps to disconnect your appliance.
Note: When the ice machine is operating, the evaporator is the only component that is cold to make
ice. A power failure will only impact the machine from making ice. The ice in the bin will slowly melt
as normal and the drain pump will not operate without power so the bin could fill with water as ice
melts.
FAULT ALARM AND ERROR CODES
When the unit detects an error, it will sound the alarm with the ALARM indicator flashing and display
the below error codes. Please provide the error codes when contacting service.
FAULT ALARM
ERROR CODES
Evaporator temperature sensor failure
E1
Condenser temperature sensor failure
E2
ICE FULL temperature sensor Failure (ourmet model only)
E3
Long harvest alarm
E4
Low water alarm (Gourmet model only)
E5
Drain pump failure (Indoor model only)
PU
High ambient temperature
H I
The ice machine will keep running on E1, E2 error with the RUN indicator flashing and will completely
stop working on the rest of the errors. Check “troubleshooting” for easy self-diagnosis to try clearing
some error codes.
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MAXXIMUM Ice Maker Operator’s Manual
CARE AND
MAINTENANCE
5
CLEANING AND MAINTAINING THE UNIT
Perform periodic cleaning and proper maintenance to ensure efficiency, top performance, and long
life. Maintenance should be performed every 3 to 12 months depending on usage and environment.
• Periodically vacuum dust and dirt from the condenser, which is located behind the grill at the
bottom front of the unit.
• Regularly inspect plumbing connections to ensure that no leaks exist.
• Disconnect the water supply line if the ice machine will not be used for a long period of time.
• Never keep anything in the ice storage bin that is not ice. Objects such as wine and beer bottles
are not sanitary and could damage the interior.
CLEANING THE UNIT’S EXTERIOR
Clean the door and cabinet with a mild detergent and warm-water solution, such as 1oz. (28 g)
of dish-washing liquid mixed with 2 gallons of warm water. Do not use solvent-based or abrasive
cleaners. Use a soft sponge and rinse the unit with clean water. Wipe the unit with a soft, clean towel
to prevent water spotting.
Clean stainless steel with a mild detergent, a warm-water solution, and a damp cloth. Never use an
abrasive cleaning agent.
RUNNING THE CLEANING CYCLE
Minerals that are removed from the water during the freezing cycle will eventually form a hard, scaly
deposit in the water system and cleaning the system regularly helps remove the mineral scale
buildup. How often to clean the system depends upon how hard your water is or how effective a
water filtration system may be. With hard water of 15 to 20 grains/gal, you may need to clean the
system more often. Normal timing will range from 3 to 12 months depending on water, use and
environment.
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MAXXIMUM Ice Maker Operator’s Manual
CARE AND MAINTENANCE
1. Turn off ice machine - press power on/off button
2. Remove Ice from
bin &
evaporator
a. Wait
for
ice
to
melt
off evaporator
, leave the
door open (
approximately 30
to
60
Minutes)
b.
Remove remaining ice from the bin. (discard or store in a freezer until cleaning is complete)
3. Remove evaporator cover to expose evaporator and water trough
4. Pour 1 to 2 oz. of Nickle Safe Ice Machine Cleaner in the Water Trough (more cleaner depending
on scale and timing in between cleanings)
a. Press and hold Power on/off button to power unit back on
5. Press Light Button for over 3 seconds to enter cleaning cycle – CLE will be displayed
a. The unit will now run cleaning cycle for 30 minutes
b. If excessive scale has built up, a second cleaning cycle may be required. Repeat Steps 4-5
6. After the cleaning cycle is complete.
7. Check to see if scale is visible on other parts in the interior of the ice machine. If so move to step
7 or if no visible scale move to step 8. Make a solution of 1-2oz of Nickel Safe ice machine
cleaner with 2 quarts of water, then use a sponge or rag to wipe the interior of the bin, water
reservoir, tubing, evaporator cover, and back of the door DO NOT WIPE OR TOUCH THE EVAPORATOR.
a. After wiping down is complete create a solution of 1 Tablespoon Bleach in 1 Gallon of
warm water. This solution will remove the ice machine cleaner. Repeat the wipe down
with this solution. (Be careful of using other cleaners to avoid possible chemical reactions)
b. Now using just water gently rise the same parts. Again, DO NOT TOUCH OR PUT
WATER ON THE EVAPORATOR.
8. Reinstall the Evaporator Cover
9. Turn power on – press power on/off button
a. Machine will move into ice making mode.
10. Discard the first 2 harvests of ice, which will take around 60 Minutes..
Your Ice Machine is now clean and ready to make ice again.
WARNING
Out of the Ordinary Ice Production
Please note that the ice production following a cleaning cycle could
produce excessive splashing and or uneven/irregular shaped ice
cubes. This is normal and should correct after several harvests.
STEPS TO RUN ICE MACHINE CLEAN CYCLE
CLEANING THE UNIT’S INTERIOR
When necessary, defrost and thoroughly clean the inside of the unit with mild soap and water. Do not
use electrical heating devices or sharp or pointed tools when defrosting the unit.
When defrosting or leaving the unit turned off, leave the door propped open. Leaving the door open
allows air to dry the inside of the cabinet, reducing the chance for mildew and mold damage to
mechanisms or components.
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MAXXIMUM Ice Maker Operator’s Manual
CARE AND MAINTENANCE
EXTENDED PERIODS OF NON-USE
WARNING
Electrical Shock Hazard
Always disconnect power at the source before working on the unit.
Note: Do not winterize this unit with ANY type of anti-freeze; damage to the mold coating
will occur, invalidating product’s Limited Warranty and creating potential health hazard.
1. Turn off the
water at
the
main water supply.
2. Disconnect the
water supply line from
the
water inlet of the
ice
machine.
3. Remove any
remaining
ice
from
the storage
bin.
4.
Unscrew
the drain
nut
of
the water
trough to drain
the water
into
the bin,
then let the remaining
water drain out through the drain hole on the bottom of the bin. For gravity drain models,
move
to the next step. For models with drain pump, listen for the pump to turn on and run,
draining the remaining water. If you do not hear the drain pump run, pour some more water into
the ice bin to trigger the pump to turn on. Once the pump has turned on, run, and then turned off,
the water is sufficiently drained.
5. Turn the unit off and unplug the power cord.
6. Leave the door propped open to allow for circulation to prevent mold and mildew.
7. Leave the water supply line disconnected, and the power cord unplugged until ready for use.
NOTICE: Never pull on the power cord to unplug the appliance form the electrical outlet. Grasp the
plug of the power cord and pull out firmly.
Drain Nut
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MAXXIMUM Ice Maker Operator’s Manual
CARE AND MAINTENANCE
RECOMMISSIONING THE UNIT
1. If stored outside, it is recommended that the unit be thoroughly inspected to remove any dirt or
debris as well as for animals/insects.
2. Connect the water supply line, turn on the water, check for leaks, and then restore power to the
unit.It is recommended to clean the unit after long-term storage by following the instructions on
pages 16 and 17.
STARTING UP THE UNIT
1. Turn on the water, check for leaks, and then turn on power.
2. Turn on the unit by pressing the power button.
3. The water inlet valve will turn on immediately to supply water to the unit. The water pump and
compressor will turn on later (approximately 5 minutes) to initiate the ice making cycle. If the
machine was shut-off while in the ice-harvesting cycle, make sure the ice is harvested before
starting up the unit.
4. The first harvest of ice should occur within 60 minutes of start-up.
5. After the unit purges air from the lines, normal harvesting and refilling occur every 40 minutes
or less, under normal conditions.
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MAXXIMUM Ice Maker Operator’s Manual
Before Calling for Service:
If the unit appears to be malfunctioning, read through the “Operating the unit” section of this manual
first. If the issue persists, check the Troubleshooting Guide below. Some of the problems
mentioned in the Troubleshooting Guide can be solved easily without a service call.
TROUBLESHOOTING
6
PROBLEM POSSIBLE CAUSES SOLUTIONS
The machine won't
operate.
The ice machine is unplugged. The
power switch is OFF.
The ice storage bin is full of ice.
Plug
the ice machine in. Verify that
the control unit is properly
programmed. Remove some of the
ice.
The compressor works
abnormally with a buzzing
noise.
The voltage is lower than
recommended.
Stop the ice machine and do not
restart until the voltage is normal.
The water doesn't feed in
after the ice machine
starts. (possible error
codes E4/E5)
The water supply is turned off. The
water supply pipe is not properly
connected.
Water inlet valve malfunction
Turn on the water supply tap.
Reconnect the water supply pipe.
Contact Service.
Machine makes ice, but at a
very slow rate.
(possible error codes HI).
The condenser may be dirty. The air
flow to the ice machine may be
obstructed.
The ambient temperature and water
temperature are high, or it is near with
some heat source.
Clean the condenser.
Check the installation to ensure the air
flow to the ice maker is not blocked.
Check the installation to ensure the
ambient temperature is in the proper
range.
Water is leaking out of the
unit.
(possible error codes
E4/E5)
A few water droplets are on the
door.
The water supply connection is
leaking.
Under some conditions, humidity may
condense on the door. Consider
moving the unit or just be more careful
when you open the door.
Tighten water supply hose fitting.
Cubes are partially formed
and are white at
the
bottom.
(possible error codes
E4/E5)
There is not enough water in the
water bin.
Cycle was disrupted
Check if the water supply pressure is
below 20 psi. Check the water supply.
It may be restricted.
Check for a water leak at the water
trough.
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MAXXIMUM Ice Maker Operator’s Manual
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES SOLUTIONS
Noise during
operation.
The feet are not leveled.
Certain sounds are normal.
Level the feet. See “Leveling the
Unit”.
See “Expecting Normal Sounds”.
The ice made is too
large and has pieces
sticking together.
The water temperature in the storage
tray or ambient is too low.
Stop the machine and reset the ice-
making cycle.
Restart the machine after turning it
off.
Conditions for the ice
making cycle are right
but no ice is made.
The refrigerant leaks and/or the sealed
system is blocked.
Water pressure is not properly set.
Contact Service.
The recommended water pressure is
58 psi. Pressures must not fall below
20 psi and static pressure must not
exceed 80 psi.
The ice machine stops
suddenly while making
ice.
The electricity is off.
The room temperature is out of the
stated range.
Reconnect the power supply line. Cut
off the electricity and let the ice
machine stop working until the
temperature returns within the
stated range.
The body of the ice
machine is electrified.
The ground line is not in the sockets. Use the correct plug and outlet.
Scale builds up quickly
inside the machine.
The calcium level in the water is too
high.
Use a water-softening apparatus
installed in front of the water inlet
valve.
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WARRANTY
LIMITED WARRANTY COVERAGE
The Legacy Companies, warrants to the original purchaser of its Sapphire products that they will
be free from defects in materials and workmanship for the following time periods from the date of
purchase shown on the sales receipt:
WARRANTY EXCLUSIONS
NO CONSEQUENTIAL DAMAGES: Maxximum and The Legacy Companies are not responsible for any
economic loss or special, indirect or consequential damages including without limitation; loss of
revenue and loss or damage arising from food or product spoilage claims.
WARRANTY IS NOT TRANSFERABLE: This warranty is not transferable or assignable and applies only
to the original verified purchaser.
NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR SERVICE:
There are no other warranties statutory, express, or implied. This Limited Warranty is the exclusive
warranty and made in lieu of all other warranties including any implied warranties or any warranties
of merchantability or fitness for a particular purpose.
FILING WARRANTY CLAIMS: All warranty claims for Maxximum products must be made directly
through The Legacy Company’s Technical Service Department. All claims should include model and
serial number, proof of purchase, date of installation, location purchased, and all pertinent
information supporting the existence of the claim.
IMPROPER ELECTRICAL AND WATER CONNECTIONS: Maxximum and The Legacy Companies are not
responsible for the repair or replacement of any failed or damaged components resulting from
electrical power failure, the use of extension cords, low voltage or voltage spikes to the unit.
Likewise, repair or replacement attributable to low water pressure, high water pressure or
contaminated water are not covered by this Limited Warranty.
Two (2) year parts & on-site labor
+ Three (3) additional years, parts only on the compressor
MAXXIMUM Ice Maker Operator’s Manual
23
WARRANTY
© 2024 MAXXIMUM
MAXXIMUM Ice Maker Operator’s Manual
IMPROPER USAGE: Neither Maxximum nor The Legacy Companies assumes liability for parts
or labor coverage for component failure or other damages resulting from improper usage or
installation or failure to clean and/or maintain the product as set forth in the owner’s manual
provided.
ADJUSTMENTS & CALIBRATIONS: Adjustments including calibrations, leveling, tightening of
fasteners, or utility connections normally associated with the original installation are
the responsibility of the reseller, installer or the end user and not the responsibility of
Maxximum or The Legacy Companies and will not be considered warranty issues for this
Limited Warranty.
CONSEQUENTIAL DAMAGES: This warranty does not cover any defect due to, or resulting
from, ordinary wear and tear, handling, abuse, misuse, or harsh chemical action, nor shall it
extend to any product from which the serial number has been removed or altered, or
modifications made by unauthorized service personnel or damage by flood, fire, earthquake or
other Acts of God.
OUTSIDE U.S. & CANADA: This warranty does not apply to, and Maxximum and The
Legacy Companies are not responsible for any warranty claims made on products sold or used
outside of the United States and Canada or any territories of the United States of America.
ALL REPAIRS AND SERVICE MUST BE MADE BY A SAPPHIRE AUTHORIZED TECHNICIAN
Customer Service: 1.866.754.6672
The Legacy Companies
3355 Enterprise Avenue, Suite 160, Weston, FL 33331
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MAXXIMUM Ice Maker Operator’s Manual
25
NOTES
TheLegacyCompanies.com 1.866.754.6672
© 2024 MAXXIMUM
