HP 8J4D8AA Series 7 Pro 27 inch QHD Monitor

User Guide

SUMMARY

This guide provides technical specifications and information about monitor features, setting up the monitor, and

using the monitor.

Legal information

Company, L.P.

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Inc., registered in the U.S. and other

countries and regions. Thunderbolt and

the Thunderbolt logo are trademarks of

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and/or registered trademarks of NVIDIA

Corporation in the U.S. and other countries.

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trademarks of USB Implementers Forum.

VESA, DisplayPort™ and the DisplayPort™

logo are trademarks owned by the Video

Electronics Standards Association (VESA) in

the United States and other countries.

The information contained herein is subject

to change without notice. The only

warranties for HP products and services are

set forth in the express warranty statements

accompanying such products and services.

Nothing herein should be construed as

constituting an additional warranty. HP shall

not be liable for technical or editorial errors

or omissions contained herein.

Product notice

This guide describes features that are

common to most models. Some features

may not be available on your product.

To access the latest user guide, go to

http://www.hp.com/support, and follow the

instructions to find your product. Then select

Setup & User Guides.

To help us improve this document, please

send any suggestions, comments, or errors

to mailto:hp.doc.f[email protected]. Include

the document part number when submitting

your feedback.

Second Edition: April 2024

First Edition: March 2024

Document Part Number: N76471-002

Table of contents

1 About this guide..................................................................................................................................................................................................................................... 1

2 Getting started...................................................................................................................................................................................................................................... 2

Important safety information............................................................................................................................................................................................... 2

More HP resources......................................................................................................................................................................................................................3

Preparing to call technical support ......................................................................................................................................................................3

Getting to know your monitor............................................................................................................................................................................................... 3

Features ................................................................................................................................................................................................................................... 3

Front components............................................................................................................................................................................................................. 5

Rear components.............................................................................................................................................................................................................. 5

Locating the serial number and product number.......................................................................................................................................7

Setting up the monitor ...............................................................................................................................................................................................................7

Attaching the monitor stand (flat screen monitor).....................................................................................................................................7

Mounting the monitor head........................................................................................................................................................................................ 8

Removing the monitor stand.......................................................................................................................................................................... 9

Attaching the monitor head to a mounting device......................................................................................................................... 9

Connecting the cables ................................................................................................................................................................................................ 12

Adjusting the monitor ..................................................................................................................................................................................................16

Installing a security cable..........................................................................................................................................................................................18

Turning on the monitor.................................................................................................................................................................................................18

HP watermark and image retention policy....................................................................................................................................................19

3 Using the monitor ............................................................................................................................................................................................................................ 20

Downloading HP Display Center ....................................................................................................................................................................................20

Downloading software and utilities..............................................................................................................................................................................20

The Information (INF) file....................................................................................................................................................................................................... 20

The Image Color Matching (ICM) file.............................................................................................................................................................................21

Enabling AMD FreeSync Premium compatibility (select products only) ............................................................................................ 21

Using the OSD menu ................................................................................................................................................................................................................ 21

Using the Joypad buttons.................................................................................................................................................................................................... 22

Reassigning the OSD menu options............................................................................................................................................................................ 23

Display mode status................................................................................................................................................................................................................ 23

Changing the Power Mode setting................................................................................................................................................................................ 23

Using Auto-Sleep Mode......................................................................................................................................................................................................... 23

Ambient light sensor ................................................................................................................................................................................................................24

DisplayPort multistreaming over DisplayPort .......................................................................................................................................................24

4 Support and troubleshooting.................................................................................................................................................................................................. 25

Using the self-test function ................................................................................................................................................................................................ 25

iii

Internal test pattern generator........................................................................................................................................................................................ 26

Solving common issues.........................................................................................................................................................................................................27

Button lockouts ........................................................................................................................................................................................................................... 28

Using the auto-adjustment function (analog input).......................................................................................................................................... 28

Optimizing image performance (analog input).................................................................................................................................................... 29

5 Maintaining the monitor............................................................................................................................................................................................................... 31

Maintenance guidelines.........................................................................................................................................................................................................31

Cleaning the monitor .................................................................................................................................................................................................... 31

Shipping the monitor.................................................................................................................................................................................................... 32

Appendix A Technical specifications ....................................................................................................................................................................................33

68.6 cm (27 in) model specifications (QHD).............................................................................................................................................................33

Preset display resolutions...................................................................................................................................................................................................34

68.6 cm (27 in) model (QHD).....................................................................................................................................................................................34

Appendix B Accessibility................................................................................................................................................................................................................36

HP and accessibility.................................................................................................................................................................................................................36

Finding the technology tools you need...........................................................................................................................................................36

The HP commitment.....................................................................................................................................................................................................36

Finding the best assistive technology..............................................................................................................................................................37

Assessing your needs ......................................................................................................................................................................................37

Accessibility for HP products......................................................................................................................................................................37

International Association of Accessibility Professionals (IAAP)...................................................................................................37

Monitor accessibility features (select products/regions only).................................................................................................................38

Built-in accessibility features.................................................................................................................................................................................38

What is Accessibility Mode?...................................................................................................................................................................................38

How do you turn Accessibility Mode on or off?........................................................................................................................................38

Standards and legislation ...................................................................................................................................................................................................39

Standards............................................................................................................................................................................................................................. 39

Mandate 376 – EN 301 549 ............................................................................................................................................................................40

Web Content Accessibility Guidelines (WCAG).............................................................................................................................40

Legislation and regulations.....................................................................................................................................................................................40

Useful accessibility resources and links ..................................................................................................................................................................40

Organizations..................................................................................................................................................................................................................... 41

Educational institutions .............................................................................................................................................................................................. 41

Other disability resources ........................................................................................................................................................................................ 41

HP links.................................................................................................................................................................................................................................... 41

Contacting support.................................................................................................................................................................................................................. 42

Index................................................................................................................................................................................................................................................................43

About this guide1

This guide provides technical specifications and information about monitor features, setting up the

monitor, and using the software. Depending on the model, your monitor may not have all the features

included in this guide.

WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.

CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate

injury.

IMPORTANT: Indicates information considered important but not hazard-related (for example,

messages related to property damage). Warns the user that failure to follow a procedure exactly as

described could result in loss of data or in damage to hardware or software. Also contains essential

information to explain a concept or to complete a task.

NOTE: Contains additional information to emphasize or supplement important points of the main text.

TIP: Provides helpful hints for completing a task.

About this guide

Getting started2

Read this chapter to learn about safety information and where to find additional HP resources.

Important safety information

A power cord might be included with the monitor. If you use another cord, use only a power source and

connection appropriate for this monitor. For information about the correct power cord set to use with

the monitor, see the

Product Notices

provided in your documentation kit.

WARNING! To reduce the risk of electric shock or damage to the equipment:

● Plug the power cord into an AC outlet that is easily accessible at all times.

● If the power cord has a three-pin attachment plug, plug the cord into a grounded (earthed) three-

pin outlet.

● Disconnect power from the computer by unplugging the power cord from the AC outlet. When

unplugging the power cord from the AC outlet, grasp the cord by the plug.

For your safety, do not place anything on power cords or cables. Take care to route all cords and cables

connected to the monitor so that they cannot be stepped on, pulled, grabbed, or tripped over.

To reduce the risk of serious injury, read the

Safety & Comfort Guide

provided with your user guides.

It describes proper workstation setup and proper posture, health, and work habits for computer users.

The

Safety & Comfort Guide

also provides important electrical and mechanical safety information. The

Safety & Comfort Guide

is also available on the web at http://www.hp.com/ergo.

IMPORTANT: For the protection of the monitor and the computer, connect all power cords for the

computer and its peripheral devices (such as a monitor, printer, scanner) to a surge protection device

such as a power strip or uninterruptible power supply (UPS). Not all power strips provide surge

protection; the power strip must be specifically labeled as having this capability. Use a power strip

whose manufacturer offers a damage replacement policy so that you can replace the equipment if

surge protection fails.

Use the appropriate and correctly sized furniture designed to properly support your monitor.

WARNING! Monitors that are inappropriately situated on dressers, bookcases, shelves, desks,

speakers, chests, or carts could fall over and cause personal injury.

WARNING! Stability hazard: The device might fall, causing serious personal injury or death. To prevent

injury, securely attach the monitor to the floor or wall in accordance with the installation instructions.

WARNING! This equipment is not suitable for use in locations where children are likely to be present.

NOTE: This product is suitable for entertainment purposes. Consider placing the monitor in a

controlled luminous environment to avoid interference from surrounding light and bright surfaces that

might cause disturbing reflections from the screen.

Chapter 2 Getting started

More HP resources

Use this table to locate resources that provide product details, how-to information, and more.

Table 2-1 Additional information

Resource Contents

Setup Instructions Overview of monitor setup and features

HP support For HP support or to resolve a hardware or software problem, perform

one of these tasks:

● Go to http://www.hp.com/support, and follow the instructions to

find your product.

● Select the Search icon in the taskbar, type support in the search

box, and then select HP Support Assistant.

● Select the question mark icon in the taskbar.

NOTE:

Contact customer support to replace the power cord, the AC adapter (select products only), or

any other cables that shipped with your monitor.

Preparing to call technical support

Use this information if you have to troubleshoot an issue.

If you cannot solve a problem using Support and troubleshooting on page 25, a call to technical

support can provide additional help. Have the following information available when you call.

● Monitor model number

● Monitor serial number

● Purchase date on invoice

● Conditions under which the problem occurred

● Error messages received

● Hardware configuration

● Name and version of the hardware and software that you are using

Getting to know your monitor

Your monitor has top-rated features. This section provides details about your components, where they

are located, and how they work.

Features

Your monitor includes the following features:

More HP resources

Display features

● 68.6 cm (27 in) diagonal viewable screen area with 2560 × 1440 resolution, plus full-screen support

for lower resolutions; includes custom scaling for maximum image size while preserving the original

aspect ratio

● Wide color gamut to provide coverage of sRGB color spaces

● Nonglare panel with an LED backlight

● Wide viewing angle to allow viewing from a sitting or standing position, or moving from side to side

● Tilt, swivel, and height adjustment capabilities

● Pivot capability to rotate the monitor head from landscape to portrait orientation

● Five on-screen display (OSD) buttons, including three that you can reconfigure to quickly allow

selection of the most commonly used operations

● On-screen display (OSD) adjustments in several languages for easy setup and screen optimization

● HP Eye Ease technology that features an always-on low blue light filter that keeps your eyes

comfortable and has zero impact on color accuracy.

● Color space presets for Display P3, sRGB, and BT.709

● HP Color Calibration software enables you to easily recalibrate colors on the monitor

● Energy saver feature to meet requirements for reduced power consumption

● Security cable slot on the rear of the monitor for an optional security cable

● Cable management feature for placement of cables and cords

Connectors

● DisplayPort™ video input

● DisplayPort video output

● High-Definition Multimedia Interface (HDMI) video input

● USB hub with one USB Type-C port that connects to the computer (upstream) and four USB ports

that connect to USB devices (downstream)

● USB Type-C–to–USB Type-A cable, DisplayPort, and HDMI cables provided

● Plug and Play capability, if supported by your operating system

Monitor stand

● Removable stand for flexible monitor head mounting solutions

● HP Quick Release 2 device to quickly attach the monitor head to the stand with a simple click, and

then remove it with the convenient sliding tab release

● VESA® mounting bracket for attaching the monitor head to a wall-mount device or swing arm

● VESA mounting capability (100 mm × 100 mm) for attaching the monitor to a swing arm mount

Chapter 2 Getting started

● Support for a mounting bracket to attach the monitor to a Mini Workstation or Mini Desktop.

NOTE: For safety and regulatory information, see the

Product Notices

provided in your

documentation kit. To access the latest user guide, go to http://www.hp.com/support, and follow the

instructions to find your product. Then select Setup & User Guides.

Front components

To identify the components on the front of the monitor, use these illustrations and tables.

Table 2-2 Front components and their descriptions

Component Description

(1) Power button Turns the monitor on or off.

(2) Power LED Indicates that the monitor is powered on.

Rear components

To identify the components on the rear of the monitors, use these illustrations and tables.

NOTE: Refer to the illustration that best matches your monitor.

Front components

Table 2-3 Rear components and their descriptions

Component Description

(1) Joypad Press to open the OSD settings.

(2) Security cable slot Connects an optional security cable.

(3) Power connector Connects a power cord.

(4) HDMI port Connects the HDMI cable to a source device such as a computer.

(5) DisplayPort Connects a DisplayPort cable to a source device such as a computer.

(6) DisplayPort OUT connector Connects the monitor to a secondary monitor for multistreaming.

(7) USB Type-C port (upstream) Connects a USB Type-C cable to a source device, such as a computer.

Connecting a USB Type-C cable from a source device to this port on the monitor

enables USB ports on the monitor.

(8) USB port Connects a USB device, provides data transfer, and (for select products) charges

small devices (such as a smartphone) when the computer is on or in Sleep mode.

NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased

separately) when charging a small external device.

(9) USB port Connects a USB device, provides data transfer, and (for select products) charges

small devices (such as a smartphone) when the computer is on or in Sleep mode.

NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased

separately) when charging a small external device.

(10) USB Type-A port with BC 1.2 Connects a USB device, provides data transfer, and charges up to 5V/1.5A small

devices (such as a smartphone), even when the power saver mode is in sleep mode

or OSD performance mode is on.

NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased

separately) when charging a small external device.

(11) USB Type-C port with BC 1.2

(downstream)

Connects a USB device, provides data transfer, and charges charges up to 5V/3A

small devices (such as a smartphone), even when the power saver mode is in sleep

mode or performance mode is on.

NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased

separately) when charging a small external device.

6 Chapter 2 Getting started

Locating the serial number and product number

Depending on the product, the serial number and product number are located on a label on the rear of

the monitor or on a label under the front bezel of the monitor head. You might need these numbers when

you contact HP for support.

NOTE: Your monitor might differ from the illustration shown below.

Setting up the monitor

This section describes attaching the monitor stand or wall mount and the options for connecting your

monitor to a PC, notebook, gaming console, or similar device.

WARNING! To reduce the risk of serious injury, read the

Safety & Comfort Guide

. It describes proper

workstation setup and proper posture, health, and work habits for computer users. The

Safety &

Comfort Guide

also provides important electrical and mechanical safety information. The

Safety &

Comfort Guide

is available on the web at http://www.hp.com/ergo.

IMPORTANT: To prevent damage to the monitor, do not touch the surface of the LCD panel. Pressure

on the panel can cause nonuniformity of color or disorientation of the liquid crystals. If this occurs, the

screen will not recover to its normal condition.

IMPORTANT: To prevent the screen from getting scratched, defaced, or broken and to prevent

damage to the control buttons, position the monitor facedown on a flat surface covered with protective

sheet foam or a nonabrasive cloth.

Attaching the monitor stand (flat screen monitor)

Correctly attaching your monitor stand is critical for safe use. This section describes how to safely

attach a stand.

TIP: Consider the placement of the monitor, because surrounding light and bright surfaces might

cause interfering reflections.

NOTE: The procedures for attaching a monitor stand might be different on other models.

NOTE: Leave the monitor in the box to protect the screen.

Locating the serial number and product number

1. Open the box so that the monitor head is facedown in the box.

2. Remove the protective covering from the monitor.

3. Position the monitor stand on the mounting plate on the rear of the monitor, and then snap the

monitor stand into place.

4. Attach the base to the monitor stand (1), and then tighten the screws (2).

Mounting the monitor head

To attach your monitor to a wall using a swing arm or other mounting fixture, follow the steps in this

section to safely and securely connect your monitor.

IMPORTANT: This monitor supports the VESA industry-standard 100 mm mounting holes. To attach a

third-party mounting solution to the monitor head, use four 4 mm, 0.7 pitch, and 10 mm long screws (M4

× 10L). Longer screws might damage the monitor. Be sure that the manufacturer’s mounting solution is

compliant with the VESA standard and is rated to support the weight of the monitor head. For best

performance, use the power and video cables provided with the monitor.

Chapter 2 Getting started

NOTE: This apparatus is intended to be supported by a UL-listed, CSA-listed, or GS-listed wall-mount

bracket.

Removing the monitor stand

If you decide to use a wall mount instead of the monitor stand that you attached, first remove the stand.

IMPORTANT: Before you disassemble the monitor, be sure that the monitor is turned off and all cables

are disconnected.

IMPORTANT: To position and stabilize the monitor, HP recommends that two people perform these

procedures.

1. Disconnect and remove all cables from the monitor.

2. Position the monitor facedown on a flat surface covered by protective sheet made of foam or a

clean, dry cloth.

3. Push up the latch or screw near the bottom center of the stand where it attaches to the monitor (1).

4. Remove the stand (2).

Attaching the monitor head to a mounting device

You might need additional tools such as a screwdriver (purchased separately) when you attach a

mounting device. To avoid damage to your monitor, follow these instructions.

Removing the monitor stand

1. Push the monitor stand upward.

2. Remove the monitor stand.

3. Remove the two screws from the stand connector (1), and then lift it up (2) to remove it from the

monitor.

Chapter 2 Getting started

4. Center the VESA plate on the stand connector (1), and then fasten the two screws (2) to the stand

connector to hold the VESA plate in place.

5. Do one of the following, depending on how you are mounting the monitor.

IMPORTANT: If these instructions do not apply to your device, follow the mounting device

manufacturer’s instructions when mounting the monitor to a wall or swing arm.

a. If you are mounting the monitor onto a swing arm, insert the four mounting screws through the

holes on the mounting device into the VESA screw holes on the back of the monitor head.

Attaching the monitor head to a mounting device

b. If you are attaching the monitor to a wall or other flat surface, insert the four mounting screws

through the holes on the mounting device into the VESA screw holes on the back of the

monitor head.

NOTE: If you are attaching the monitor to a wall or other flat surface, HP recommends that

you purchase a wall mount kit with the dimensions shown here.

Connecting the cables

In addition to details about how to connect a cable, this section contains information about how your

monitor functions when you connect certain cables.

NOTE: Depending on the model, the monitor might be capable of supporting Thunderbolt™ USB Type-

C, HDMI, or DisplayPort inputs. The video mode is determined by the video cable used. The monitor

automatically determines which inputs have valid video signals. You can select the inputs through the

OSD menu. The monitor ships with select cables. Not all cables shown in this section are included with

the monitor.

1. Place the monitor in a convenient, well-ventilated location near the computer.

Chapter 2 Getting started

2. Connect one end of the power cord to the power connector on the monitor and the other end to a

grounded AC outlet.

WARNING! To reduce the risk of electric shock or damage to the equipment:

● Do not disable the power cord grounding plug. The grounding plug is an important safety

feature.

● Plug the power cord into a grounded (earthed) AC outlet that is easily accessible at all times.

● Disconnect power from the equipment by unplugging the power cord from the AC outlet.

For your safety, do not place anything on power cords or cables. Arrange them so that no one can

accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging the power

cord from the AC outlet, grasp the cord by the plug.

NOTE: Choose the illustration that best matches your monitor.

3. Connect a video cable.

NOTE: The monitor automatically determines which inputs have valid video signals. To select any

input, open the OSD menu and select Input.

● Connect one end of an HDMI cable to the HDMI port on the rear of the monitor and the other

end to the HDMI port on the source device.

Connect one end of an USB Type-C cable to the USB Type-C port on the rear of the monitor and

the other end to the USB Type-A port on the source device.

Connecting the cables

● Connect one end of a DisplayPort cable to the DisplayPort connector on the rear of the monitor

and the other end to the DisplayPort connector on the source device.

Connect one end of an USB Type-C cable to the USB Type-C port on the rear of the monitor and

the other end to the USB Type-A port on the source device.

● Add a second monitor by connecting a DisplayPort cable between the DisplayPort OUT port on

the primary monitor and the DisplayPort IN port on a secondary monitor.

Chapter 2 Getting started

4. Use the USB Type-A or USB Type-C ports (downstream) on the rear of the monitor to connect

devices such as the ones shown below.

NOTE: To enable the USB Type-A ports and USB Type-C port (downstream), connect the USB Type-

C cable or the USB Type-C-to-USB Type-A cable from the source device to the USB Type-C

(upstream) port at the rear of the monitor. This connection serves as a USB hub for a mouse,

keyboards, phones, external hard drives, and anything else that is connected via a USB port.

Connecting the cables

Adjusting the monitor

To support an ergonomic workspace, your monitor offers the adjustment options outlined in this section.

WARNING! To reduce the risk of serious injury, read the

Safety & Comfort Guide

. It describes proper

workstation setup and proper posture, health, and work habits for computer users. The

Safety &

Comfort Guide

also provides important electrical and mechanical safety information. The

Safety &

Comfort Guide

is available on the web at http://www.hp.com/ergo.

1. Tilt the monitor head forward or backward to set it to a comfortable eye level.

2. Adjust the monitor’s height to a comfortable position for your individual workstation. The monitor’s

top bezel edge should not exceed a height that is parallel to your eye height. A monitor that is

Chapter 2 Getting started

positioned low and reclined might be more comfortable for users with corrective lenses. Reposition

your monitor as you adjust your working posture throughout the workday.

3. Swivel the monitor head to the left or right for the best viewing angle.

4. You can pivot the monitor head from landscape to portrait orientation viewing to adapt to your

application.

CAUTION: HP recommends that you disconnect all cables before pivoting the monitor from

landscape to portrait. If you pivot the monitor with the cables connected, you might damage the

cables or the connectors.

IMPORTANT: If the monitor is not in full height and full tilt position when pivoting, the bottom right

corner of the monitor panel will come in contact with the base and potentially cause damage to the

monitor.

If you are adding an optional speaker bar to the monitor, install it after pivoting the monitor. The

speaker bar will come in contact with the base when the monitor pivots and potentially cause

damage to the monitor or speaker bar.

● Adjust the monitor to full height position and tilt the monitor back to full tilt position (1).

Adjusting the monitor

● Pivot the monitor clockwise or counterclockwise 90° from landscape to portrait orientation (2).

NOTE: Use the operating system's display settings to rotate the image on the screen from

landscape to portrait. To rotate the OSD from landscape to portrait, open the OSD menu and select

Image Adjustment, select On-Screen Menu Rotation, and then select Portrait.

Installing a security cable

As a security measure, you can secure the monitor to a fixed object with an optional security cable

available from HP. Use the key that came with the optional security cable to attach and remove the lock.

Turning on the monitor

This section provides important information about preventing damage to your monitor, startup

indicators, and troubleshooting information.

IMPORTANT: Burn-in image damage might occur on monitors that display the same static image on

the screen for 12 or more hours. To avoid burn-in image damage, you should always activate a screen

saver application or turn off the monitor when it will not be in use for a prolonged period of time. Image

Chapter 2 Getting started

retention is a condition that might occur on all LCD screens. Burn-in damage on the monitor is not

covered under the HP warranty.

Press the power button on the monitor to turn it on.

NOTE: If pressing the power button has no effect, the Power Button Lockout feature might be

enabled. To disable this feature, press and hold the monitor power button for 10 seconds.

When you first turn on your monitor, a monitor status message is displayed for 5 seconds. The message

shows which input is the current active signal, the status of the auto-switch source setting (On or

Off; default setting is On), the current preset display resolution, and the recommended preset display

resolution.

Another message then appears to ask if you want to keep the monitor in power-saving mode or switch to

performance mode. You can choose which setting you prefer.

The monitor automatically scans the signal inputs for an active input and uses that input for the display.

HP watermark and image retention policy

Some monitors are designed with In-Plane Switching (IPS) display technology, which provides ultrawide

viewing angles and advanced image quality. Though suitable for many applications, this panel

technology is not suitable for static, stationary, or fixed images for long periods of time, unless you

use screen savers.

Applications with static images can include camera surveillance, video games, marketing logos, and

templates. Static images can cause image retention damage that could look like stains or watermarks

on the monitor's screen.

Image retention damage on monitors that are in use 24 hours per day is not covered under the HP

warranty. To avoid image retention damage, always turn off the monitor when it is not in use, or use the

power management setting, if supported on your computer, to turn off the monitor when the computer is

idle.

HP watermark and image retention policy

Using the monitor3

This chapter describes how to use your monitor and its features, including software and utilities, the

OSD menu, the function buttons, power modes, and Windows Hello.

Downloading HP Display Center

You can download and install the HP Display Center software from the Microsoft store.

1. Select the Microsoft Store app on your desktop or type Microsoft Store in the taskbar search

box.

2. Type HP Display Center in the Microsoft Store search box.

3. Follow the on-screen instructions.

The tool downloads to the selected location.

Downloading software and utilities

You can download and install these files from HP Support.

● INF (Information) file (<model name>.inf)

● ICM (Image Color Matching) file (<model name>.icm)

To download the files:

1. Go to http://www.hp.com/support.

2. Select Software and Drivers.

3. Select your product type.

4. Enter your HP monitor model in the search field and follow the on-screen instructions. The .inf

and .icm files are included in the SoftPaq.

The Information (INF) file

The INF file defines monitor resources used by Windows® operating systems to ensure monitor

compatibility with the computer’s graphics adapter.

This monitor is Plug and Play compatible, and the monitor will work correctly without installing the INF

file. Monitor Plug and Play compatibility requires that the computer’s graphics card is VESA® DDC2

compliant and that the monitor connects directly to the graphics card. Plug and Play does not work

through separate BNC-type connectors or through distribution buffers, boxes, or both.

Chapter 3 Using the monitor

The Image Color Matching (ICM) file

The ICM files are data files that are used in conjunction with graphics programs to provide consistent

color matching from monitor screen to printer, or from scanner to monitor screen. These files are

activated from within graphics programs that support this feature.

NOTE: The ICM color profile is written in accordance with the International Color Consortium (ICC)

Profile Format specification.

Enabling AMD FreeSync Premium compatibility (select

products only)

The AMD® FreeSync™ technology eliminates screen tearing and minimizes display stutter and input lag

by locking the refresh rate to the frame rate of the graphics card.

NOTE: The AMD FreeSync Premium default setting is ON.

NOTE: For better FreeSync performance, you must enable the FreeSync function from the Power

Performance mode.

1. Press the center of the Joypad to open the OSD menu.

2. Select Image.

3. Select AMD FreeSync Premium or AdaptiveSync, and then select ON.

Using the OSD menu

You can adjust your HP monitor to suit your preferences. Use the OSD menu to customize the viewing

features of your monitor.

To access and make adjustments in the OSD, use the Joypad on the monitor's rear panel. See Rear

components on page 5.

1. If the monitor is not already on, press the power button to turn on the monitor.

2. Press the center of the Joypad.

3. Press the function buttons up, down, left, or right to navigate menu choices. Press the center of the

Joypad to make a selection.

The following table lists possible menu selections in the OSD main menu. It includes descriptions for

each setting and its impacts on your monitor's appearance or performance.

Table 3-1

OSD menu options and descriptions for using a button or a controller

Main menu Description

Image Adjusts the screen image.

Color Selects and adjusts the screen color.

Input Selects the video input signal (DisplayPort or HDMI).

Power Adjusts the power settings.

The Image Color Matching (ICM) file 21

Table 3-1 OSD menu options and descriptions for using a button or a controller (continued)

Main menu Description

Menu Adjusts the OSD menu and function button controls, and selects the language used to display the

OSD menu (the factory default is English).

Management Adjusts the DDC/CI settings and returns all OSD menu settings to the factory default settings.

Information Provides information about the monitor such as optimal display mode, power mode, and serial

number.

Exit Exits the OSD menu screen.

Using the Joypad buttons

The Joypad menu options offer useful actions, and you can customize all except one of the options to

make them even more useful.

NOTE: The actions of the Joypad menu options vary among monitor models.

For information about changing the function of the Joypad menu options, see Reassigning the OSD

menu options on page 23.

Table 3-2

Menu options and functions

Option Icon Description

Menu Opens the OSD main menu, selects a menu item from the OSD, or

closes the OSD menu.

Brightness Adjusts the monitor screen brightness.

Color Opens the Color menu where you can select a preset view mode.

Information Provides information about the monitor such as optimal display

mode, power mode, and serial number

Next Switches the monitor's input source to the next active input.

22 Chapter 3 Using the monitor

Reassigning the OSD menu options

Except for the Menu option, you can change the action associated with an option from its default action

to a menu option you use more frequently.

To reassign the function buttons:

1. Press the Menu option to open the OSD menu.

2. Select Menu, select Assign Buttons, and then select one of the available options for the button that

you want to assign.

Display mode status

When you turn on the monitor, the status message shows the display mode. The display mode is also

displayed when you change the video input.

Changing the Power Mode setting

This section describes how to activate Performance mode. Certain features on your monitor might

require Performance mode to be active.

When in sleep mode, to comply with international power standards, the monitor default setting is Power

Saver mode. Power Saver mode or Performance mode keeps USB ports enabled when the monitor is in

Auto-Sleep mode.

NOTE: The Auto-Sleep mode default is ON in Power Saver mode.

NOTE: If you are connecting a computer that is not battery powered, you must change the Power

Mode setting to Performance mode.

To change the power mode setting:

1. Press the Menu button to open the OSD menu.

2. Select Power, select Power Mode, and then select Performance.

3. Select Back and close the OSD.

Using Auto-Sleep Mode

Your monitor has an energy-saving feature called Auto-Sleep Mode, which is a reduced power state. This

section describes how to activate or adjust Auto-Sleep Mode on your monitor.

When Auto-Sleep Mode is enabled, which it is by default, the monitor enters a reduced power state when

the computer signals low-power mode, which it does by the absence of either a horizontal or vertical

sync signal.

Upon entering this reduced power state (Auto-Sleep mode), the monitor screen is blanked, the backlight

turns off, and the power light turns amber. The monitor draws less than 0.5 W of power when in this

reduced power state. The monitor wakes from Auto-Sleep mode when the computer sends an active

signal to the monitor (for example, when you activate the mouse or keyboard).

To disable Auto-Sleep Mode in the OSD:

Reassigning the OSD menu options

1. Press the Menu button to open the OSD, or press the center of the OSD controller to open the OSD.

2. In the OSD, select Power.

3. Select Auto-Sleep Mode, and then select Off.

Ambient light sensor

Select monitors include an ambient light sensor (ALS) that adjusts the brightness based on the ambient

lighting conditions in your environment. You can turn the ambient light sensor on or off in OSD under the

Image menu or from HP Display Center.

NOTE: If you manually adjust the brightness monitor setting, the ambient light sensor function

automatically turns off.

When ALS is on, Dynamic Contrast is turned off and disabled. You cannot turn Dynamic Contrast on

unless you manually turn off ALS. When the ambient light sensor turns off, you must use the manual

brightness controls to adjust brightness.

DisplayPort multistreaming over DisplayPort

Depending on your primary video input source, you can multistream to other DisplayPort monitors

connected in a daisy-chain configuration. You can connect to a second monitor in this configuration if

the graphics card in your computer supports this configuration.

The number of monitors you can connect through DisplayPort multistreaming depends on a number of

factors, including the resolutions and scan rates used for each monitor and the capabilities of your GPU

or embedded graphics system. If you have purchased a new graphics card for your computer, check the

manual that came with your graphics card for further information about its capabilities.

1. Add a second monitor by connecting a DisplayPort cable between the DisplayPort OUT port on the

primary monitor and the DisplayPort port on a secondary monitor.

2. Set a connected monitor to display the same image as the primary monitor or a different image.

3. Connect the DisplayPort cable from the DisplayPort OUT port of one monitor to the DisplayPort

port of the next monitor.

Chapter 3 Using the monitor

Support and troubleshooting4

If your monitor is not working as expected, you might be able to resolve the issue by following the

instructions in this section.

Using the self-test function

To help verify the correct operation of this monitor, a series of startup images and messages is

displayed. These images and messages function as a self-test. Use the following procedure to start the

self-test.

1. Turn off the monitor and disconnect all of the cables except the power cord.

2. Turn on the monitor. An image similar to the one shown here is displayed.

A monitor status message is displayed next.

The power-on image and monitor status message indicates that the monitor is working as expected

and is looking for a valid video signal.

3. Connect a video source to the monitor and repeat steps 1 through 2. If no external video signal is

detected, check the video connection to the host computer.

Support and troubleshooting

Internal test pattern generator

This monitor includes a built-in test pattern generator called Diagnostic Patterns to help with diagnosing

visual anomalies.

To open Diagnostic Patterns:

1. Turn on the monitor.

NOTE: Video inputs do not need to be connected.

2. In the left column, navigate to Management.

3. In the middle column, navigate to Diagnostic Patterns.

4. Perform one of these tasks for the options in the right column:

● Highlight an option to see a preview in the background (behind the on-screen display (OSD)

menu).

● Select an option to close the OSD menu and view the test pattern in full screen. Press any of

the menu buttons in the column to exit the full screen pattern and return to the OSD menu.

● To close the Diagnostic Patterns menu, select Back at the bottom of the right column or select

any of the other options in the middle column.

● To close the OSD menu, select Exit at the bottom of the left column.

NOTE: You can view the diagnostic patterns with or without an active external video signal.

Chapter 4 Support and troubleshooting

Solving common issues

The following table lists possible issues, the possible cause of each issue, and the recommended

solutions.

NOTE: Always ensure that the BIOS, device firmware, and monitor firmware are updated to the latest

version.

Table 4-1 Common issues and solutions

Issues Possible cause Solution

Screen is blank or video is

blinking.

Power cord is disconnected. Connect the power cord.

Monitor is off. Press the monitor power button.

NOTE: If pressing the power button has no effect, press

and hold the power button for 10 seconds to disable the

Power Button Lockout feature.

Video cable is improperly

connected.

Connect the video cable properly. For more information,

see Connecting the cables on page 12.

System is in Auto-Sleep Mode. Press any key on the keyboard or move the mouse to

inactivate the screen blanking utility.

Video card is incompatible. Open the OSD menu and select the Input menu. Set Auto-

Switch Input to Off and manually select the input.

— or —

Replace the video card or connect the video cable to one

of the computer’s on-board video sources.

Image appears blurred,

indistinct, or too dark.

Brightness setting is too low. Open the OSD menu and select Brightness to adjust the

brightness scale as needed.

“Check Video Cable” is

displayed on the screen.

Monitor video cable is

disconnected.

Connect the appropriate video signal cable between the

computer and monitor. Be sure that the computer power is

off while connecting the video cable.

“Input Signal Out of Range”

is displayed on screen.

Video resolution rate, refresh rate,

or both, are set higher than the

monitor supports.

Change the settings to a supported setting. See Preset

display resolutions on page 34.

The monitor does not enter

into a low-power sleep

state.

The monitor's power saving control

is disabled.

Open the OSD menu and select Power, select Auto-Sleep

Mode, and then set auto-sleep to On.

“OSD Lockout” is displayed. The monitor's OSD Lockout

function is enabled.

Press and hold the Left button for 10 seconds to disable

the OSD Lockout function.

“Power Button Lockout” is

displayed.

The monitor's Power Button

Lockout feature is enabled.

Press and hold the Power button for 10 seconds to unlock

the power button function.

Monitor has trouble waking

from Sleep mode

DisplayPort inputs: Set the DisplayPort hot-plug detection

to Always Active.

Power mode monitors: Set the hot-plug detection to Always

Active to switch the monitor to Performance mode.

Slow performance from

USB

The monitor has a two-lane default for USB-C. On selected

products, you can press the Joypad button to open the

OSD menu, navigate to the USB Type-C configuration,

and then select USB-C Video + USB 3.0 for data transfer

prioritization.

Solving common issues 27

Table 4-1 Common issues and solutions (continued)

Issues Possible cause Solution

Lower refresh rate or color

bits

Select USB-C Video + USB 2.0 for refresh rate/color bits

prioritization.

LAN connection drop Check if the LAN driver version on the host PC is up to

date.

Button lockouts

The button lockout function is available only when the monitor is on, an active signal is displayed, and the

OSD menu is closed. Holding down the power button or Left button for 10 seconds disables that button.

You can enable the button again by holding it down for 10 seconds.

Using the auto-adjustment function (analog input)

The auto-adjustment feature automatically engages and attempts to optimize your screen under

several conditions.

● Monitor setup

● Factory reset of the computer

● Changing monitor resolution

You can manually optimize the screen performance only for the VGA (analog) input at any time from the

Auto Adjustment menu in the OSD. You can download the auto-adjustment pattern software utility from

http://www.hp.com/support.

Do not use this procedure if the monitor is using an input other than VGA. If the monitor is using a VGA

(analog) input, this procedure can correct the following image quality conditions:

● Fuzzy or unclear focus

● Ghosting, streaking, or shadowing effects

● Faint vertical bars

● Thin, horizontal scrolling lines

● An off-center picture

To use the auto-adjustment feature:

1. Turn the monitor on, and then wait for 20 minutes before adjusting.

2. Press the Menu button to open the OSD menu, select Image, and then select Auto Adjustment. If

the result is not satisfactory, continue with the procedure.

Chapter 4 Support and troubleshooting

3. Open the auto-adjustment utility. (You can download this utility from http://www.hp.com/support.)

The setup test pattern is displayed.

4. Press the esc key or any other key on the keyboard to exit the test pattern.

Optimizing image performance (analog input)

This section describes how to customize your settings by manually optimizing your monitor's image.

You can adjust two controls in the on-screen display to improve image performance: Clock and Phase

(available in the OSD menu). Use these controls only when the auto-adjustment function does not

provide a satisfactory image.

NOTE: You can adjust the Clock and Phase controls only when you use an analog (VGA) input. These

controls are not adjustable for digital inputs.

The Clock must first be set correctly because the Phase settings are dependent on the main Clock

setting.

● Clock: Increases or decreases the value to minimize any vertical bars or stripes visible on the

screen background.

● Phase: Increases or decreases the value to minimize video flickering or blurring.

NOTE: When you use the controls, you get the best results by using the auto-adjustment pattern

software utility. You can download this utility from http://www.hp.com/support.

When adjusting the Clock and Phase values, if the monitor images become distorted, continue

adjusting the values until the distortion disappears. To restore the factory settings, press the Menu

button to open the OSD menu, then select Management, select Factory Reset, and select Yes.

To eliminate vertical bars (Clock):

1. Press the Menu button to open the OSD menu, select Image, and then select Clock and Phase.

2. Select Clock, and then use the OSD buttons on the monitor that display up and down arrow icons

to eliminate vertical bars. Press the buttons slowly so that you do not miss the optimum adjustment

point.

Optimizing image performance (analog input)

3. After adjusting the Clock, if flickering, blurring, or bars appear on the screen, proceed to adjust the

Phase.

To remove flickering or blurring (Phase):

1. Press the Menu button to open the OSD menu, select Image, and then select Clock and Phase.

2. Select Phase, and then use the OSD buttons on the monitor that display up and down arrow icons

to eliminate flickering or blurring. Flickering or blurring might not be eliminated, depending on the

computer or graphics controller card installed.

To correct screen position (Horizontal Position or Vertical Position):

1. Press the Menu button to open the OSD menu, select Image, and then select Image Position.

2. Press the OSD buttons on the monitor that display up and down arrow icons to properly adjust the

position of the image in the display area of the monitor. The Horizontal Position shifts the image left

or right; the Vertical Position shifts the image up or down.

In this example, the screen on the left is positioned incorrectly, and there are gaps on the right and

the bottom of the screen between the image and the bezel. The image on the right shows the screen

after the position has been adjusted.

Chapter 4 Support and troubleshooting

Maintaining the monitor5

Properly maintained, your monitor can run for many years. These instructions provide steps you can

perform to keep your monitor in the best condition.

Maintenance guidelines

Follow these instructions to enhance the performance and extend the life of the monitor.

● Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those

controls that are covered in the operating instructions. If the monitor is not operating properly or

has been dropped or damaged, contact an authorized HP dealer, reseller, or service provider.

● Use only a power source and connection appropriate for this monitor, as indicated on the label or

back plate of the monitor.

● Be sure that the total ampere rating of the products connected to the outlet does not exceed the

current rating of the AC outlet and that the total ampere rating of the products connected to the

cord does not exceed the rating of the cord. Look on the power label to determine the ampere rating

(AMPS or A) for each device.

● Install the monitor near an outlet that you can easily reach. Disconnect the monitor by grasping the

plug firmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord.

● Turn the monitor off when it is not in use, and use a screen saver program. Doing this can

substantially increase the life expectancy of the monitor.

NOTE: A burned-in image on the monitor is not covered under the HP warranty.

● Never block the slots and openings of the cabinet or push objects into them. These openings

provide ventilation.

● Do not drop the monitor or place it on an unstable surface.

● Do not allow anything to rest on the power cord. Do not walk on the cord.

● Keep the monitor in a well-ventilated area, away from excessive light, heat, or moisture.

Cleaning the monitor

Use these instructions to clean your monitor when necessary.

1. Turn off the monitor and unplug the power cord from the AC outlet.

2. Disconnect any external devices.

3. Dust the monitor by wiping the screen and the cabinet with a soft, clean antistatic cloth.

IMPORTANT: Do not use cleaners that contain petroleum-based materials such as benzene,

thinner, or any volatile substance to clean the monitor screen or cabinet. These chemicals might

damage the monitor.

Maintaining the monitor

IMPORTANT: Spray the cleaner onto a cloth and use the damp cloth to gently wipe the screen

surface. Never spray the cleaner directly on the screen surface. It can run behind the bezel and

damage the electronics. The cloth should be moist, but not wet. Water dripping into the ventilation

openings or other points of entry can cause damage to the monitor. Allow the monitor to air-dry

before use.

4. After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. The World

Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best

practice for preventing the spread of viral respiratory illnesses and harmful bacteria. A disinfectant

that is within HP’s cleaning guidelines is an alcohol solution consisting of 70% isopropyl alcohol and

30% water. This solution is also known as rubbing alcohol and is sold in most stores.

Shipping the monitor

Keep the original packing box in a storage area. You might need it later if you ship the monitor or move.

Chapter 5 Maintaining the monitor

Technical specificationsA

This section contains technical specifications for the physical aspects of your monitor, such as the

weight and viewing dimensions, as well as required environmental operating conditions and power

source ranges.

All specifications represent the typical specifications provided by HP component manufacturers; actual

performance can vary either higher or lower.

NOTE: For the latest specifications or additional specifications for this product, go to

http://www.hp.com/go/quickspecs/ and search for your specific monitor model to find the model-

specific QuickSpecs.

68.6 cm (27 in) model specifications (QHD)

This section provides specifications for your monitor.

Table A-1

Technical specifications

Specification Metric U.S.

Display, widescreen 68.47 cm 27.00 in

Type IPS Black

Viewable image size 68.60 cm diagonal 27.00 in diagonal

Maximum weight (unpacked) 6.20 kg 13.7 lb

Dimensions (unpacked with stand)

Height

Depth

Width

54.05 cm

22.52 cm

61.34 cm

21.28 in

8.86 in

24.15 in

Tilt –5° to 20°

Swivel ±45°

Pivot ±90°

Environmental requirements temperature

Operating temperature

Storage temperature

Storage humidity

5°C to 35°C

–40°C to 65°C

5% to 95% (noncondensing)

41°F to 95°F

–40°F to 149°F

Power source 100 V AC to 240 V AC, 1.7 A, 50 Hz to 60 Hz

Video input terminal One HDMI port and one DisplayPort port

Technical specifications 33

Preset display resolutions

The following display resolutions are the most commonly used modes and are set as factory defaults.

The monitor automatically recognizes these preset modes, and they will appear properly sized and

centered on the screen.

68.6 cm (27 in) model (QHD)

This section provides preset display resolutions and preset timing resolutions.

Table A-2 Preset display resolutions

Preset Pixel format Horz freq (kHz) Vert freq (Hz)

1 640 × 480 31.469 59.940

2 640 × 480 37.500 75.000

3 720 × 400 31.469 70.087

4 800 × 600 37.879 60.317

5 800 × 600 46.875 75.000

6 1024 × 768 48.363 60.004

7 1024 × 768 60.023 75.029

8 1280 × 720 45.000 60.000

9 1280 × 1024 63.981 60.020

10 1440 × 900 55.649 59.905

11 1600 × 900 60.000 60.000

12 1600 × 1200 75.000 60.000

13 1680 × 1050 65.290 59.954

14 1920 × 1080 56.250 50.000

15 1920 × 1080 67.500 60.000

16 1920 × 1080 112.500 100.000

17 1920 × 1080 135.000 120.000

18 1920 × 1200 74.566 59.885

19 2560 × 1440 88.787 59.951

20 2560 × 1440 111.857 74.971

21 2560 × 1440 150.919 99.945

22 2560 × 1440 182.996 120.000

Table A-3 Preset timing resolutions

Preset Pixel format Horz freq (kHz) Vert freq (Hz)

1 720 × 480 31.469 59.940

2 720 × 576 31.250 50.000

34 Appendix A Technical specifications

Table A-3 Preset timing resolutions (continued)

Preset Pixel format Horz freq (kHz) Vert freq (Hz)

3 1280 × 720 37.500 50.000

4 1280 × 720 45.000 60.000

5 1920 × 1080 67.500 60.000

6 1920 × 1080 112.500 100.000

7 1920 × 1080 135.000 120.000

68.6 cm (27 in) model (QHD) 35

AccessibilityB

HP's goal is to design, produce, and market products, services, and information that everyone

everywhere can use, either on a standalone basis or with appropriate third-party assistive technology

(AT) devices or applications.

HP and accessibility

Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is

reflected in everything HP does. HP strives to create an inclusive environment focused on connecting

people to the power of technology throughout the world.

Finding the technology tools you need

Technology can unleash your human potential. Assistive technology removes barriers and helps you

create independence at home, at work, and in the community. Assistive technology helps increase,

maintain, and improve the functional capabilities of electronic and information technology.

For more information, see Finding the best assistive technology on page 37.

The HP commitment

HP is committed to providing products and services that are accessible for people with disabilities.

This commitment supports the company's diversity objectives and helps ensure that the benefits of

technology are available to all.

The HP accessibility goal is to design, produce, and market products and services that can be effectively

used by everyone, including people with disabilities, either on a standalone basis or with appropriate

assistive devices.

To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All

HP managers and employees are expected to support these objectives and their implementation in

accordance with their roles and responsibilities:

● Raise the level of awareness of accessibility issues within HP, and provide employees with the

training they need to design, produce, market, and deliver accessible products and services.

● Develop accessibility guidelines for products and services, and hold product development groups

accountable for implementing these guidelines where competitively, technically, and economically

feasible.

● Involve people with disabilities in the development of accessibility guidelines and in the design and

testing of products and services.

● Document accessibility features, and make information about HP products and services publicly

available in an accessible form.

● Establish relationships with leading assistive technology and solution providers.

● Support internal and external research and development that improves assistive technology

relevant to HP products and services.

Appendix B Accessibility

● Support and contribute to industry standards and guidelines for accessibility.

Finding the best assistive technology

Everyone, including people with disabilities or age-related limitations, should be able to communicate,

express themselves, and connect with the world using technology. HP is committed to increasing

accessibility awareness within HP and with our customers and partners.

Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest,

or any other assistive technology to help with your specific situation—a variety of assistive technologies

make HP products easier to use. How do you choose?

Assessing your needs

Technology can unleash your potential. Assistive technology removes barriers and helps you create

independence at home, at work, and in the community. Assistive technology (AT) helps increase,

maintain, and improve the functional capabilities of electronic and information technology.

You can choose from many AT products. Your AT assessment should allow you to evaluate several

products, answer your questions, and facilitate your selection of the best solution for your situation.

You will find that professionals qualified to do AT assessments come from many fields, including those

licensed or certified in physical therapy, occupational therapy, speech/language pathology, and other

areas of expertise. Others, while not certified or licensed, can also provide evaluation information.

You will want to ask about the individual's experience, expertise, and fees to determine if they are

appropriate for your needs.

Accessibility for HP products

These links provide information about accessibility features and assistive technology, if applicable and

available in your country or region, that are included in various HP products. These resources will help

you select the specific assistive technology features and products most appropriate for your situation.

● HP Aging & Accessibility: Go to http://www.hp.com, type Accessibility in the search box. Select

Office of Aging and Accessibility.

● HP computers: For Windows products, go to http://www.hp.com/support, type Windows

Accessibility Options in the Search our knowledge library search box. Select the appropriate

operating system in the results.

● HP Shopping, peripherals for HP products: Go to http://store.hp.com, select Shop, and then select

Monitors or Accessories.

If you need additional support with the accessibility features on your HP product, see Contacting

support on page 42.

Additional links to external partners and suppliers that may provide additional assistance:

● Microsoft Accessibility information (Windows and Microsoft Office)

● Google Products accessibility information (Android, Chrome, Google Apps)

International Association of Accessibility Professionals (IAAP)

IAAP is a not-for-profit association focused on advancing the accessibility profession through

networking, education, and certification. The objective is to help accessibility professionals develop and

advance their careers and to better enable organizations to integrate accessibility into their products

and infrastructure.

Finding the best assistive technology

As a founding member, HP joined to participate with other organizations to advance the field of

accessibility. This commitment supports HP’s accessibility goal of designing, producing, and marketing

products and services that people with disabilities can effectively use.

IAAP will make the profession strong by globally connecting individuals, students, and

organizations to learn from one another. If you are interested in learning more, go to

http://www.accessibilityassociation.org to join the online community, sign up for newsletters, and learn

about membership options.

Monitor accessibility features (select products/regions only)

HP monitors enable you to find and configure display settings directly from your monitor, without

needing to use an external device such as a computer, using multiple types of accessibility

enhancements.

Built-in accessibility features

The following accessibility features are built into the monitor.

● Physical buttons or a Joypad that are tactilely discoverable.

● Physical button or Joypad labels that are displayed on-screen.

● On-Screen Display (OSD) menu

– Menu items, text, and elements meet a 4.5:1 (or greater) contrast ratio.

– Focus indication is provided.

What is Accessibility Mode?

Accessibility Mode enables you to use audio navigation and to enlarge items on the screen.

When you turn on Accessibility Mode, the following adjustments are made:

● Menu timeout setting is set to the maximum duration of 60 seconds (default is 30 seconds).

● Language is set to English, which is the only language currently supported in Accessibility Mode.

When Accessibility Mode is turned off, the previous language is used.

● On FHD monitors, the OSD menu is set to a fixed position in the lower-right quadrant of the screen.

● Menu items, text, and other elements meet a 4.5:1 contrast ratio or greater.

● Text is enlarged to a 4.8 mm or larger font size.

How do you turn Accessibility Mode on or off?

Turn Accessibility Mode on or off using either physical monitor controls or an OSD menu.

● On a monitor with a Joypad, press and hold the center of the Joypad for four seconds to turn

Accessibility Mode on or off.

When Accessibility Mode is turned on using a physical button, an Accessibility Mode is On message

is displayed. When Accessibility Mode is turned off using a physical button, an Accessibility Mode is

Off message is displayed.

Appendix B Accessibility

● Using the OSD menu

– To turn on Accessibility Mode, set the language to English, and then select Management >

Accessibility > On.

– To turn off Accessibility Mode, select Management > Accessibility > Off.

Standards and legislation

Countries worldwide are enacting regulations to improve access to products and services for persons

with disabilities. These regulations are historically applicable to telecommunications products and

services, PCs and printers with certain communications and video playback features, their associated

user documentation, and their customer support.

Standards

The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to

address access to information and communication technology (ICT) for people with physical, sensory, or

cognitive disabilities.

The standards contain technical criteria specific to various types of technologies, as well as

performance-based requirements which focus on functional capabilities of covered products. Specific

criteria cover software applications and operating systems, web-based information and applications,

computers, telecommunications products, video and multimedia, and self-contained closed products.

Standards and legislation

Mandate 376 – EN 301 549

The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public

procurement of ICT products. The standard specifies the accessibility requirements applicable to ICT

products and services, with a description of the test procedures and evaluation methodology for each

requirement.

Web Content Accessibility Guidelines (WCAG)

Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps

web designers and developers create sites that better meet the needs of people with disabilities or

age-related limitations.

WCAG advances accessibility across the full range of web content (text, images, audio, and video)

and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web

developers flexibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.

WCAG specifically addresses barriers to accessing the web experienced by people with visual, auditory,

physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG

2.0 provides characteristics of accessible content:

● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability

of presentation, and color contrast)

● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and

navigability)

● Understandable (by addressing readability, predictability, and input assistance)

● Robust (for instance, by addressing compatibility with assistive technologies)

Legislation and regulations

Accessibility of IT and information has become an area of increasing legislative importance.

The HP policy landscape website provides information about key legislation, regulations, and standards

in the following locations:

● United States

● Canada

● Europe

● Australia

Useful accessibility resources and links

These organizations, institutions, and resources might be good sources of information about disabilities

and age-related limitations.

NOTE: This is not an exhaustive list. These organizations are provided for informational purposes

only. HP assumes no responsibility for information or contacts you encounter on the internet. Listing on

this page does not imply endorsement by HP.

Appendix B Accessibility

Organizations

These organizations are a few of the many that provide information about disabilities and age-related

limitations.

● American Association of People with Disabilities (AAPD)

● The Association of Assistive Technology Act Programs (ATAP)

● Hearing Loss Association of America (HLAA)

● Information Technology Technical Assistance and Training Center (ITTATC)

● Lighthouse International

● National Association of the Deaf

● National Federation of the Blind

● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)

● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)

● W3C Web Accessibility Initiative (WAI)

Educational institutions

Many educational institutions, including these examples, provide information about disabilities and

age-related limitations.

● California State University, Northridge, Center on Disabilities (CSUN)

● University of Wisconsin - Madison, Trace Center

● University of Minnesota computer accommodations program

Other disability resources

Many resources, including these examples, provide information about disabilities and age-related

limitations.

● ADA (Americans with Disabilities Act) Technical Assistance Program

● ILO Global Business and Disability network

● EnableMart

● European Disability Forum

● Job Accommodation Network

● Microsoft Enable

HP links

These HP-specific links provide information that relates to disabilities and age-related limitations.

HP comfort and safety guide

HP public sector sales

Organizations

Contacting support

HP offers technical support and assistance with accessibility options for customers with disabilities.

NOTE: Support is in English only.

● Customers who are deaf or hard of hearing who have questions about technical support or

accessibility of HP products:

– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain

Time.

● Customers with other disabilities or age-related limitations who have questions about technical

support or accessibility of HP products:

– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.

Appendix B Accessibility

Index

accessibility 36, 37, 40, 41

accessibility needs

assessment 37

ambient light sensor 24

assistive technology (AT)

finding 37

purpose 36

AT (assistive technology)

finding 37

purpose 36

auto-adjustment (analog

input) 28

calling technical support 3

components

front 5

rear 5

connectors

DisplayPort 5

mini DisplayPort 5

power 5

customer support,

accessibility 42

diagnostics 25

DisplayPort connector 5

front components 5

getting started 2

getting to know your monitor 3

HDMI port 5

HP Assistive Policy 36

HP Display Center 20

HP resources 3

HP support 3

internal diagnostics 26

International Association of

Accessibility Professionals 37

label 7

menu button 5

optimizing image performance

(analog input) 29

OSD button 5

ports

HDMI 5

USB 6

USB port with HP Sleep and

Charge 6

USB Type-C 5, 6

power connector 5

product label 7

product number 7

rear components 5

resources, accessibility 40

safety information 2

Section 508 accessibility

standards 39

self-test 25

serial number 7

standards and legislation,

accessibility 39

support 3

technical support 3

troubleshooting 25

USB port with HP Sleep and

Charge, identifying 6

USB port, identifying 6

USB Type-C port 5

USB Type-C port, identifying 6

warnings 2

Index 43

HP 8J4D8AA Series 7 Pro 27 inch QHD Monitor - 727pq

Product's Documents

User Guide

Specifications

HP 8J4D8AA Questions and Answers