User Manual
Orbi 5G WiFi Mesh System
With Built-in 5G Modem
Models:
Orbi Modem Router NBR750
Orbi Satellite Model RBS750
NETGEAR, Inc.
350 E. Plumeria DriveAugust 2021
San Jose, CA 95134, USA202-12171-01
Support and Community
Visit www.netgear.com/support to get your questions answered and access the latest
downloads.
You can also check out our NETGEAR Community for helpful advice at
community.netgear.com.
Regulatory and Legal
Si ce produit est vendu au Canada, vous pouvez accéder à ce document en français
canadien à https://www.netgear.com/support/download/.
(If this product is sold in Canada, you can access this document in Canadian French at
https://www.netgear.com/support/download/.)
For regulatory compliance information including the EU Declaration of Conformity, visit
http://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy/.
By using this device, you are agreeing to NETGEAR’s Terms and Conditions at
https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the
device to your place of purchase within your return period.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc.
Any non-NETGEAR trademarks are used for reference purposes only.
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Orbi 5G WiFi 6 Mesh System
Contents
Chapter 1 Hardware Setup
Orbi 5G Modem Router Model NBR750 Hardware Overview........8
Orbi Satellite Model RBS750 Hardware Overview...........................9
Orbi Modem Router Model NBR750 LEDs........................................9
Orbi Satellite Model RBS750 LEDs...................................................10
Labels...................................................................................................11
System Requirements........................................................................12
Connect your router to a mobile broadband network..................14
Install your Orbi Whole Home WiFi System....................................15
Set Up and Activate Using the NETGEAR Orbi App.................15
Set Up and Activate Using the Orbi Router Web Interface......16
Perform a Speed Test.........................................................................16
Chapter 2 Connect to the Network and Access the Router
Connect to the Network....................................................................18
Wired Connection..........................................................................18
WiFi Connection.............................................................................18
WiFi Connection Using WPS........................................................19
Types of Logins...................................................................................19
Use a Web Browser to Access the Router.......................................19
Automatic Internet Setup..............................................................20
Log In to Orbi Web Interface........................................................21
Chapter 3 Manage the Mobile Broadband Connection
Internet connection over mobile broadband.................................23
Orbi features that do not apply to a mobile broadband
connection...........................................................................................23
Use the Setup Wizard to detect the mobile broadband Internet
connection...........................................................................................24
Set up automatic failover...................................................................24
Change the Internet connection mode to wired Internet only or
mobile broadband only.....................................................................25
Change the 5G/LTE provider’s access point name........................26
Change the mobile broadband network mode.............................27
Configure the mobile broadband PDP, authentication method, and
credentials...........................................................................................28
3
Enter the PIN or PUK..........................................................................29
Change the roaming setting.............................................................30
Chapter 4 Specify the Wired Internet Settings
Manually set up the Internet connection.........................................33
Specify an Internet connection without a login..............................33
Manage an IPv6 Internet connection...............................................34
Requirements for entering IPv6 addresses.................................34
Specify IPv6 Internet connections................................................34
Change the MTU size.........................................................................35
Chapter 5 Control Access to the Internet
Allow or block access to your network............................................39
Use keywords to block Internet sites...............................................40
Delete keywords that are used to block Internet sites...................41
Avoid blocking on a trusted computer............................................42
Block services from the Internet.......................................................42
Manage network access control lists...............................................44
Schedule when to block Internet sites and services......................44
Set up security event email notifications.........................................45
Chapter 6 Optimize Performance
Enable or disable Wi-Fi Multimedia Quality of Service.................49
Improve network connections with Universal Plug and Play........50
Chapter 7 Specify Network Settings
View or change WAN settings..........................................................53
Manage Dynamic DNS.......................................................................54
Set up a new Dynamic DNS account...........................................54
Specify a Dynamic DNS account that you already created......55
Change the Dynamic DNS settings.............................................56
Set up a default DMZ server..............................................................57
Change the router’s device name....................................................58
Change the LAN TCP/IP settings......................................................58
Use the router as a DHCP server......................................................60
Disable the DHCP server feature in the router...............................61
Manage reserved LAN IP addresses................................................62
Reserve an IP address....................................................................62
Edit a reserved IP address............................................................63
Delete a reserved IP address entry..............................................63
Manage custom static routes............................................................64
Set up a static route.......................................................................64
Edit a static route...........................................................................65
Delete a static route.......................................................................66
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Orbi 5G WiFi 6 Mesh System
Specify basic WiFi settings................................................................67
Change the WiFi password or security level...................................68
Set up a guest WiFi network.............................................................69
Generate a new backhaul password................................................70
Set up a bridge for a port group or VLAN tag group....................71
Chapter 8 Manage Your Network
Update the router and satellite firmware........................................73
Check for firmware updates.........................................................73
Manually update firmware............................................................74
Manually update satellite firmware..............................................74
Change the admin password............................................................75
Enable admin password reset...........................................................76
Reset the admin password................................................................76
View router status and usage information.......................................77
Display Internet port statistics...........................................................78
Check the Internet connection status..............................................79
Check the mobile broadband Internet connection status............80
View satellite status............................................................................81
View and manage logs of router activity.........................................82
View devices connected to the network or edit device
information..........................................................................................83
View devices connected to the network.....................................83
Edit device information on the Attached Devices page...........84
View satellites connected to the network or edit satellite
information..........................................................................................84
View satellites connected to the network...................................84
Edit satellite information that displays on the Attached Devices
page.................................................................................................85
Monitor Internet traffic.......................................................................86
Manage the router configuration file...............................................87
Back up settings.............................................................................88
Restore configuration settings.....................................................88
Erase the current configuration settings.....................................89
Remotely access your router using the Orbi app...........................89
Chapter 9 Customize Internet Traffic Rules for Ports
Manage port forwarding to a local server.......................................91
Set up port forwarding to a local server......................................91
Add a custom port forwarding service........................................92
Edit a port forwarding service......................................................93
Delete a port forwarding entry.....................................................94
How the router implements the port forwarding rule...............94
Application example: Make a local web server public.............95
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Orbi 5G WiFi 6 Mesh System
Manage port triggering.....................................................................95
Add a port triggering service.......................................................96
Disable port triggering or change the time-out period............97
Application example: Port triggering for Internet Relay Chat..97
Chapter 10 Use VPN to Access Your Network
Set up a VPN connection.................................................................100
Specify VPN service in the router...................................................100
Install OpenVPN software...............................................................101
Install OpenVPN software on your Windows-based computer.101
Install OpenVPN software on your Mac computer..................104
Install OpenVPN software on an iOS device............................105
Install OpenVPN software on an Android device....................105
Use a VPN tunnel on your Windows-based computer................106
Use VPN to access your Internet service at home........................108
Set up VPN client Internet access in the router........................108
Block VPN client Internet access in the router.........................109
Use a VPN tunnel to access your Internet service at home....109
Appendix A Troubleshooting
Troubleshoot With the LEDs...........................................................111
Power LED Is Off..........................................................................111
LEDs Never Turn Off....................................................................111
Internet LED Is Off........................................................................111
Troubleshoot the mobile broadband Internet connection.........112
You cannot log in to the router.......................................................112
Changes Not Saved.........................................................................112
Troubleshoot WiFi connectivity......................................................113
Troubleshoot your network using the ping utility........................113
Test the LAN path to your router...............................................113
Test the path from your computer to a remote device...........114
The router and satellite do not sync..............................................115
Appendix B Supplemental Information
Reset to Factory Settings.................................................................118
Factory Settings for Orbi Modem Router NBR750..................118
Factory Settings for Orbi Satellite Model RBS750...................120
Technical Specifications..................................................................122
Technical Specifications for Orbi Modem Router NBR750....122
Technical specifications for Orbi satellite model RBS750......124
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Orbi 5G WiFi 6 Mesh System
1
Hardware Setup
You can purchase an Orbi 5G Modem Router, or an Orbi Whole Home WiFi System kit.
If you purchased the kit, your package comes with a router and satellite, The following
includes instructions for the router and the satellite. If you did not purchase a satellite,
skip the instructions about installing a satellite.
This chapter covers the following topics:
• Orbi 5G Modem Router Model NBR750 Hardware Overview
• Orbi Satellite Model RBS750 Hardware Overview
• Orbi Modem Router Model NBR750 LEDs
• Orbi Satellite Model RBS750 LEDs
• Labels
• System Requirements
• Connect your router to a mobile broadband network
• Install your Orbi Whole Home WiFi System
• Perform a Speed Test
For more information about the topics covered in this manual, visit the support website
at support.netgear.com.
7
Orbi 5G Modem Router Model NBR750
Hardware Overview
1
2
64 5 7 8 9 33
Figure 1. Orbi modem router model front and rear view
1. Ring LED
2. Sync button (also used for WPS connection)
3. SMA LTE antenna connectors (Optional - the satellite does not include antenna
connector)
4. Nano SIM slot
5. Ethernet ports
6. LAN/WAN port
7. DC power connector
8. Reset button
9. Power LED
User Manual8Hardware Setup
Orbi 5G WiFi 6 Mesh System
Orbi Satellite Model RBS750 Hardware
Overview
6
8
7
9
1
Figure 2. Orbi satellite model RBS20, front and back views
1. Ring LED (not shown in image)
2. Sync button (also used for WPS connection)
3. Ethernet ports
4. Power On/Off button
5. Power LED
6. DC power connector
7. Reset button
Orbi Modem Router Model NBR750 LEDs
You can use the LEDs on the 5G modem router to verify status and connections. The
following table lists and describes each LED on the top panel of the 5G modem router.
User Manual9Hardware Setup
Orbi 5G WiFi 6 Mesh System
Table 1. LED descriptions
DescriptionLED color
The router is booting or someone pressed
the Sync button.
Pulsing
white
The router is resetting to its default factory
settings.
Solid white
The router cannot connect to the InternetSolid
magenta
The router finished booting and is working
normally
Off
Orbi Satellite Model RBS750 LEDs
The following table describes the Power LED and Ring LED behavior for an Orbi satellite.
User Manual10Hardware Setup
Orbi 5G WiFi 6 Mesh System
Table 2. Orbi satellite LED descriptions
LED BehaviorLED
The Power LED is located above the Power On/Off button on the rear panel.
•
Solid green. Power is on.
•
Solid amber. The satellite is booting.
•
Blinking amber. The satellite is resetting to factory default settings.
•
Blinking red. The firmware is corrupted.
•
Off. Power is not supplied.
Power
LED
The ring LED is located on the top.
•
White. The satellite is attempting to sync with the router.
•
Blue. The router and satellite successfully synced, and the connection is good.
•
Amber. The router and satellite successfully synced, and the connection between the router and
satellite is fair. Consider moving the satellite closer to the router.
•
Magenta.
The router and satellite failed to sync. Move the satellite closer to the router and try again.
•
Off. The satellite synced to the router and is working normally.
Ring LED
Labels
The router label shows the admin login information, WiFi network name and password,
serial number, and password, serial number, MAC address, and IMEI.
Made in ThailandMade in Taiwan
Figure 3. Router label
User Manual11Hardware Setup
Orbi 5G WiFi 6 Mesh System
The satellite label shows satellite's serial number and MAC address. The satellite label
also shows the same WiFi network name and password that's on the router label.
Made in Vietnam
Figure 4. Satellite label
System Requirements
You need the following to install your modem router:
•
Compatible operating system:
- Windows® 7
- Windows 8
- Windows 10
- Windows Vista®
- Windows XP®
- Windows 2000
- Mac OS®
- UNIX®
- Linux®
•
Compatible web browser:
-
Microsoft® Internet Explorer® 5.0 or higher
-
Firefox® 2.0 or higher
User Manual12Hardware Setup
Orbi 5G WiFi 6 Mesh System
-
Safari® 1.4 or higher
- Google Chrome™ 11.0 or higher
•
Activated 5G/LTE Nano SIM card
User Manual13Hardware Setup
Orbi 5G WiFi 6 Mesh System
Connect your router to a mobile broadband
network
You can use the mobile broadband connection as either:
•
Your only Internet connection.
•
Your backup Internet connection if your primary Internet connection is offline. This
requires a wired modem such as a DSL, cable, or fiber-optic modem to provide your
primary Internet connection.
Note: The router requires a nano SIM card to connect to mobile broadband. Get a
nano SIM card from your 5G/LTE provider.
To connect your router to your 5G/LTE provider’s mobile broadband network:
1.
Make sure that the router is powered off before inserting the nano SIM card.
2.
Insert the nano SIM card into the nano SIM slot on the back of the router.
3. Connect the power adapter to your router and plug the power adapter into an outlet.
The Power LED lights.
4.
Wait for the router’s ring LED to light white.
Your router tries to connect to the mobile broadband network automatically.
This process might take up to 10 minutes.
If the router cannot connect, you might need to enter your SIM card’s Personal
Identification Number (PIN), manually set your 5G/LTE provider’s Access Point Name
(APN), or do both.
5.
If the router cannot connect to the mobile broadband network, access the router
web interface (see Connect to Your Network and Access the Router on page 13) and
do one or both of the following:
•
Enter your SIM card’s PIN in the Orbi router web interface (see Enter the PIN or
PUK on page 26). If you do not know the PIN, contact your 5G/LTE provider.
•
Ask your 5G/LTE provider for the required APN, and enter the APN in the Orbi
router web interface (see Change the 5G/LTE provider’s access point name on
page 23).
User Manual14Hardware Setup
Orbi 5G WiFi 6 Mesh System
Install your Orbi Whole Home WiFi System
Set up and activate your Orbi router and satellite using the NETGEAR Orbi app. If you
do not own a smart phone, you can manually set up and activate your router and satellite
without the app.
Set Up and Activate Using the NETGEAR Orbi App
You can use the NETGEAR Orbi app to set up and activate your Orbi router and satellite.
To find the app, scan a QR code or search for NETGEAR Orbi in the Apple App Store
or Google Play Store. Launch the NETGEAR Orbi app on your mobile device and follow
the prompts.
Figure 5. NETGEAR Orbi app
User Manual15Hardware Setup
Orbi 5G WiFi 6 Mesh System
Set Up and Activate Using the Orbi Router Web Interface
If you do not want to use the NETGEAR Orbi app to set up and activate your Orbi router
and satellite, you can use the instructions in the following sections to help you install
your router and satellite.
Perform a Speed Test
To determine the accurate Internet speed, visit the speed test website of your cable
Internet provider and perform a speed test.
If your actual speed is lower than your subscribed speed, contact your cable Internet
provider.
User Manual16Hardware Setup
Orbi 5G WiFi 6 Mesh System
Connect to the Network
You can connect to the Orbi network through a wired or WiFi connection. If you set up
your computer to use a static IP address, change the settings so that it uses Dynamic
Host Configuration Protocol (DHCP).
Wired Connection
You can connect your computer to the router using an Ethernet cable and join the
router’s local area network (LAN).
To connect your computer to the router with an Ethernet cable:
1. Make sure that the router is receiving power (its Power LED is lit).
2. Connect an Ethernet cable to an Ethernet port on your computer.
3.
Connect the other end of the Ethernet cable to one of the router’s Ethernet ports.
Your computer connects to the local area network (LAN). A message might display
on your computer screen to notify you that an Ethernet cable is connected.
WiFi Connection
If you're installing your Orbi router for the first time, you can connect to the router's
WiFi network by scanning the QR code on your router with the camera app on your
mobile device. To scan the QR code with your camera app, your mobile device must
have iOS version 11 or later or Android version 10 or later.
You can also manually find and select the Orbi router's WiFi network from your
WiFi-enabled computer or mobile device.
To find and select the WiFi network:
1. Make sure that the router or satellite is receiving power (its Power LED is lit).
2.
On your WiFi-enabled computer or mobile device, find and select the WiFi network.
The WiFi network name is on the router label. The WiFi network name is the same
for the router and the satellite in the Orbi WiFi System.
Note: If you bought the router and the satellite separately, their default WiFi network
names are different.
3. Join the WiFi network and enter the WiFi password.
The password is on the router label.
Your WiFi-enabled computer or mobile device connects to the WiFi network.
User Manual18Connect to the Network and
Access the Router
Orbi 5G WiFi 6 Mesh System
WiFi Connection Using WPS
You can connect to the router’s WiFi network with Wi-Fi Protected Setup (WPS) or you
can find and select the WiFi network.
To use WPS to connect to the WiFi network:
1. Make sure that the router is receiving power (its Power LED is lit).
2.
Check the WPS instructions for your computer or WiFi device.
3. Press the Sync button on the router.
4. Within two minutes, on your WiFi-enabled computer or mobile device, press its WPS
button or follow its instructions for WPS connections.
Your computer or mobile device connects to the WiFi network.
Types of Logins
Separate types of logins serve different purposes. It is important that you understand
the difference so that you know which login to use when.
Types of logins:
•
Mobile broadband service login. The login information that your LTE/5G provider
gave you logs you in to your mobile broadband network Internet service. Your
LTE/5G provider gave you this login information in an email, a letter, or in some
other way. If you cannot find this login information, contact your LTE/5G provider.
•
Wired Internet service login. The login that your Internet service provider (ISP)
gave you logs you in to your wired Internet service. Your service provider gave you
this login information in an email, a letter, or in some other way. If you cannot find
this login information, contact your service provider.
•
WiFi network key or password. Your router is preset with a WiFi network name
(SSID) and password for WiFi client access. This information is on the router label.
•
Orbi app login. Your NETGEAR account credentials that log you in to the Orbi app.
•
Router login. The password that logs you in to the router web interface from a web
browser as admin.
Use a Web Browser to Access the Router
When you connect to the network (either with WiFi or with an Ethernet cable), you can
use a web browser to access the router to view or change its settings. The first time you
User Manual19Connect to the Network and
Access the Router
Orbi 5G WiFi 6 Mesh System
access the router, the NETGEAR installation assistant automatically checks to see if your
router can connect to your Internet service.
Automatic Internet Setup
You can set up your router automatically, or you can use a web browser to access the
router and set up your router manually. Before you start the setup process, get your ISP
information and make sure that the computers and devices in the network use the
settings described here.
When your Internet service starts, your Internet service provider (ISP) typically gives you
all the information needed to connect to the Internet. If you cannot locate this information,
ask your ISP to provide it. When your Internet connection is working, you no longer
need to launch the ISP login program on your computer to access the Internet. When
you start an Internet application, your router automatically logs you in.
Installation and basic setup takes about 15 minutes to complete.
To automatically set up your router:
1. Make sure that your WiFi-enabled computer or mobile device is connected to the
router with an Ethernet cable (wired) or wirelessly with the preset security settings
listed on the label.
Note: If you want to change the router’s WiFi settings, use a wired connection to
avoid being disconnected when the new WiFi settings take effect.
2. Launch a web browser.
The page that displays depends on whether you accessed the router before:
•
The first time that you set up the Internet connection for your router, the browser
goes to orbilogin.com, and the Orbi login page displays.
•
If you already set up the Internet connection, enter orbilogin.com in the address
field for your browser to start the installation process.
3. Follow the onscreen instructions.
The router connects to the Internet.
4.
If the browser does not display the web page, do the following:
•
Make sure that the computer is connected to one of the two LAN Ethernet ports
or over WiFi to the router.
•
Make sure that the router is receiving power, and that its Power LED is lit.
•
Close and reopen the browser or clear the browser cache.
User Manual20Connect to the Network and
Access the Router
Orbi 5G WiFi 6 Mesh System
•
Browse to orbilogin.com.
•
If the computer is set to a static or fixed IP address (this setting is uncommon),
change it to obtain an IP address automatically from the router.
5.
If the router does not connect to the Internet, do the following:
a. Review your settings.
b. Make sure that you selected the correct options and typed everything correctly.
c.
Contact your ISP to verify that you are using the correct configuration information.
d. Read Troubleshooting on page 110.
If problems persist, register your NETGEAR product and contact NETGEAR
technical support.
Log In to Orbi Web Interface
When you log in to the Orbi, the browser displays the router web interface. You can
use the router web interface to change the router or satellite settings.
To log in to your Orbi:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the Orbi admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
User Manual21Connect to the Network and
Access the Router
Orbi 5G WiFi 6 Mesh System
3
Manage the Mobile Broadband
Connection
Usually, the quickest way to set up the router to use your mobile broadband Internet
connection is to allow Orbi to detect the mobile broadband Internet connection when
you first access the router with a web browser. You can also customize or manually
specify your mobile broadband Internet connection settings.
This chapter contains the following sections:
22
Internet connection over mobile broadband
By default, when the router powers up with a nano SIM card installed, and if you did not
configure mobile broadband as a backup connection only, the router automatically
searches for and connects to your 5G/LTE provider’s mobile broadband network. This
process might take several minutes. The nano SIM card that is installed determines the
mobile broadband network to which the router connects.
Note: Even though the router might connect to the mobile broadband network of the
same 5G/LTE provider each time that you start the router, the type of mobile broadband
service (5G or 5G/LTE) to which the router connects might differ.
If the router does not automatically connect to the mobile broadband network, the Ring
LED lights solid magenta, and you might need to contact your5G/ LTE provider to get
the Access Point Name (APN) to which the router must connect (see Change the 5G/LTE
provider’s access point name on page 26).
If you do not want the router to connect automatically to the mobile broadband network,
change the default autoconnect option (see Change the Internet connection mode to
wired Internet only or mobile broadband only on page 25).
Orbi features that do not apply to a mobile
broadband connection
When the router Is using a wired Internet connection, all Orbi features work. Because
of mobile broadband limitations, when the router is using a mobile broadband Internet
connection, the following Orbi features do not work:
•
Dynamic DNS
•
Port forwarding
•
VLAN bridge
•
AP mode (that is, the router functions an access point only with its default router
mode disabled)
The first three features on the list work only if the router’s IP address is a public IP address.
However, with a mobile broadband connection, your LTE provider assigns the router a
private IP address. The AP mode feature does not work with a mobile broadband
connection because the router cannot receive an IP address if its router features are
disabled.
User Manual23Manage the Mobile Broadband
Connection
Orbi 5G WiFi 6 Mesh System
Use the Setup Wizard to detect the mobile
broadband Internet connection
You can use the Setup Wizard to detect your mobile broadband Internet connection
settings and automatically set up your router.
To use the Setup Wizard to detect the mobile broadband Internet connection:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup Wizard.
The Setup Wizard page displays.
5. Select the Yes radio button.
6. Click the Next button.
The Setup Wizard searches your mobile broadband Internet connection to determine
your 5G/LTE provider configuration and checks your operation mode.
Set up automatic failover
The router can use a wired Internet connection with automatic failover support so that
you can connect the router to an existing DSL, cable, or fiber-optic modem . If the wired
Internet connection goes down, the router can automatically and seamlessly switch over
to the backup Internet connection over the mobile broadband network for continuous
connectivity.
If you change the Internet connection mode to either wired Internet connection only or
mobile broadband only, the router does not provide failover.
User Manual24Manage the Mobile Broadband
Connection
Orbi 5G WiFi 6 Mesh System
To set up automatic failover:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > Internet Setup > Mobile Broadband Settings.
The Mobile Broadband Settings page displays.
By default, the Internet connection mode is to always use a mobile broadband
Internet connection. That is, the selection from the Internet Connection Mode menu
is Always use 5G/LTE mobile connection.
5. From the Internet Connection Mode menu, select Use Ethernet as Primary and
failover to Mobile Network.
The router uses a wired Internet connection by default and fails over to mobile
broadband only if the wired Internet connection is down.
6. Click the Apply button.
Your settings are saved.
Change the Internet connection mode to
wired Internet only or mobile broadband
only
By default, the Internet connection mode is to always use a mobile broadband Internet
connection.
If you set up a wired Internet connection, you can change the Internet connection mode
to a wired Internet connection only. After you do so, you can also change it back to a
mobile broadband connection only. The router can also support a wired Internet
connection with automatic failover to a mobile broadband network (see Set up automatic
failover on page 24).
User Manual25Manage the Mobile Broadband
Connection
Orbi 5G WiFi 6 Mesh System
To change the Internet connection mode to wired Internet only or mobile
broadband only:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > Internet Setup > Mobile Broadband Settings.
The Mobile Broadband Settings page displays.
5.
From the Internet Connection Mode menu, select one of the following:
•
Always use Mobile Network. The router uses the mobile broadband connection
only. Even if you connect the router to a wired modem, the router does not use
the wired Internet connection. This is the default selection.
•
Disable Mobile Network. The router does not use the mobile broadband
connection. If you connect the router to a wired modem, the router uses the wired
Internet connection only.
6. Click the Apply button.
Your settings are saved.
Change the 5G/LTE provider’s access point
name
By default, the router detects the 5G/LTE provider’s access point name (APN) when it
connects to the mobile broadband network. You only need to change your 5G/LTE
provider’s APN if the router cannot connect to your provider’s mobile broadband. After
you contact your provider, enter the APN that your provider gives you.
To change the provider’s APN:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
User Manual26Manage the Mobile Broadband
Connection
Orbi 5G WiFi 6 Mesh System
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > Internet Setup > Mobile Broadband Settings.
The Mobile Broadband Settings page displays.
5.
In the APN field, enter the APN that your provider gave you.
6. Click the Apply button.
Your settings are saved.
Your router tries to connect to the mobile broadband network using the new APN.
This process might take up to 10 minutes.
Change the mobile broadband network
mode
By default, the mobile broadband network mode is automatic, which lets the router
connect to either the 5G/LTE provider’s 5G or 4G network band. In some situations,
you might want to set the network mode to either the 4G band.
To change the mobile broadband network mode:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > Internet Setup > Mobile Broadband Settings.
The Mobile Broadband Settings page displays.
5.
From the Network mode menu, select one of the following:
•
Automatic. The router uses the 5G or 4G band (default).
User Manual27Manage the Mobile Broadband
Connection
Orbi 5G WiFi 6 Mesh System
•
4G. The router uses the 4G band only and does not connect to the 5G band.
By default, the selection from the menu is Automatic (5G or 4G).
6. Click the Apply button.
Your settings are saved.
Configure the mobile broadband PDP,
authentication method, and credentials
Whether you need to configure the mobile broadband packet data protocol (PDP),
authentication method, and credentials depends on the mobile broadband network
requirements of your 5G/LTE provider.
IMPORTANT: For these settings, follow the directions of your 5G/LTE provider.
To configure the mobile broadband PDP, authentication method, and credentials:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > Internet Setup > Mobile Broadband Settings.
The Mobile Broadband Settings page displays.
5.
If the 5G/LTE provider requires credentials for the router to connect to the mobile
broadband network, enter the user name and password:
•
User Name. The user name that your 5G/LTE provider gave you.
•
Password. The password that your 5G/LTE provider gave you.
If you do not know the user name and password for the mobile broadband
connection, contact your 5G/LTE provider.
User Manual28Manage the Mobile Broadband
Connection
Orbi 5G WiFi 6 Mesh System
Note: The user name and password for the mobile broadband connection are not
the same as the user name and password to log in to your router.
6.
If the LTE provider requires a specific PDP for the router to connect to the mobile
broadband network, select the PDP from the PDP Type menu:
•
PDP-IP(IPv4). The mobile broadband network uses IPv4 only.
•
PDP-IPv6. The mobile broadband network uses IPv6 only.
•
PDP-IPv4v6. The mobile broadband network uses either IPv4 or IPv6.
7.
If the 5G/LTE provider requires a specific authentication method for the router to
connect to the mobile broadband network, select the authentication method from
the Authentication Type menu:
•
Pap. The mobile broadband network uses Password Authentication Protocol
(PAP).
•
Chap. The mobile broadband network uses Challenge Handshake Authentication
Protocol (CHAP).
•
MsChapV2. The mobile broadband network uses Microsoft CHAP version 2
(MS-CHAP v2).
By default, the selection from the menu is None.
8. Click the Apply button.
Your settings are saved.
Enter the PIN or PUK
Many SIM cards require a Personal Identification Number (PIN). Without the PIN, your
router might not be able to connect to the mobile broadband network. If you do not
know your PIN, contact your 5G/LTE provider.
Note: Be careful entering the SIM PIN multiple times because you can enter only a
limited number of incorrect PINs before the SIM card is blocked. The number of allowed
attempts depends on the SIM card. If the SIM card is blocked, you must enter the PIN
unlock key (PUK). If you do not know your PUK, contact your 5G/LTE provider.
To enter the PIN or PUK:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
User Manual29Manage the Mobile Broadband
Connection
Orbi 5G WiFi 6 Mesh System
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > Internet Setup > Mobile Broadband Settings.
The Mobile Broadband Settings page displays.
5.
Do one or both of the following:
•
PIN. In the PIN Code field, enter the PIN that you received from your 5G/LTE
provider.
•
PUK. In the UK Code field, enter the PUK that you received from your 5G/LTE
provider.
6. Click the Apply button.
Your settings are saved.
Change the roaming setting
For most situations, the roaming setting does not need to be changed. The default
setting is to allow the router to roam. However, if you use the router at different locations,
or you use different SIM cards, you might want to change the roaming setting.
To change the roaming setting:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > Internet Setup > Mobile Broadband Settings.
The Mobile Broadband Settings page displays.
5. Clear or select the Roaming automatically check box.
User Manual30Manage the Mobile Broadband
Connection
Orbi 5G WiFi 6 Mesh System
By default, the check box is selected and the router can roam. If you clear the check
box, the router cannot roam.
6. Click the Apply button.
Your settings are saved.
User Manual31Manage the Mobile Broadband
Connection
Orbi 5G WiFi 6 Mesh System
4
Specify the Wired Internet Settings
Usually, the quickest way to set up the router to use your Internet connection is to allow
Orbi to detect the Internet connection when you first access the router with a web
browser. You can also customize or specify your Internet settings.
This chapter contains the following sections:
• Manually set up the Internet connection
• Specify an Internet connection without a login
• Manage an IPv6 Internet connection
• Change the MTU size
32
Manually set up the Internet connection
You can view or change the router’s Internet connection settings.
Specify an Internet connection without a
login
To specify the Internet connection settings:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
4. Select Advanced > Setup > Internet.
The Internet page displays.
5. Select Internet Setup.
The Internet Setup page displays.
6. Leave the Does your Internet connection require a login No radio button selected.
7.
If your Internet connection requires an account name or host name, type it in the
Account Name (If Required) field.
8.
If your Internet connection requires a domain name, type it in the Domain Name (If
Required) field.
For the other sections in this page, the default settings usually work, but you can
change them.
9. Select an Internet IP Address radio button:
•
Get Dynamic IP Address From Router. Your ISP uses DHCP to assign your IP
address. Your ISP automatically assigns these addresses.
•
Use Static IP Address. Enter the IP address, IP subnet mask, and the gateway IP
address that your ISP assigned. The gateway is the ISP router to which your router
connects.
User Manual33Specify the Wired Internet
Settings
Orbi 5G WiFi 6 Mesh System
10. Select a Domain Name Server (DNS) Address radio button:
•
Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers.
Your ISP automatically assigns this address.
•
Use These DNS Servers. If you know that your ISP requires specific servers, select
this option. Enter the IP address of your ISP’s primary DNS server. If a secondary
DNS server address is available, enter it also.
11. Click the Apply button.
Your settings are saved.
Manage an IPv6 Internet connection
In Ethernet WAN connection mode, the router supports many different types of IPv6
Internet connections. For information on Mobile, see Configure the mobile broadband
PDP, authentication method, and credentials on page 28 for which you can specify the
settings manually.
Requirements for entering IPv6 addresses
IPv6 addresses are denoted by eight groups of hexadecimal quartets that are separated
by colons. You can reduce any four-digit group of zeros within an IPv6 address to a
single zero or omit it. The following errors invalidate an IPv6 address:
•
More than eight groups of hexadecimal quartets
•
More than four hexadecimal characters in a quartet
•
More than two colons in a row
Specify IPv6 Internet connections
You can set up an IPv6 Internet connection if the router does not detect it automatically.
To set up an IPv6 Internet connection:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
User Manual34Specify the Wired Internet
Settings
Orbi 5G WiFi 6 Mesh System
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced > IPv6.
The IPv6 page displays.
5. Select an IP Address Assignment radio button:
•
Use DHCP Server. This method passes more information to LAN devices, but
some IPv6 systems might not support the DHCv6 client function.
•
Auto Config. This is the default setting.
This setting specifies how the modem router assigns IPv6 addresses to the home
network (the LAN).
6. Click the Apply button.
Your settings are saved.
Change the MTU size
The maximum transmission unit (MTU) is the largest data packet a network device
transmits. When one network device communicates across the Internet with another,
the data packets travel through many devices along the way. If a device in the data path
uses a lower MTU setting than the other devices, the data packets must be split or
“fragmented” to accommodate the device with the smallest MTU.
The best MTU setting for NETGEAR equipment is often the default value. In some
situations, changing the value fixes one problem but causes another. Leave the MTU
unchanged unless one of these situations occurs:
•
You experience problems connecting to your ISP or other Internet service, and the
technical support of either the ISP or NETGEAR recommends changing the MTU
setting. These web-based applications might require an MTU change:
-
A secure website that does not open, or displays only part of a web page
- Yahoo email
- MSN portal
•
You use VPN and experience severe performance problems.
•
You used a program to optimize MTU for performance reasons, and now you are
experiencing connectivity or performance problems.
User Manual35Specify the Wired Internet
Settings
Orbi 5G WiFi 6 Mesh System
Note: This MTU is applied on wired connections only. For Mobile Broadband, MTU is
negotiated with the 5G/LTE provider.
Note: An incorrect MTU setting can cause Internet communication problems. For
example, you might not be able to access certain websites, frames within websites,
secure login pages, or FTP or POP servers.
To change the MTU size:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > WAN Setup.
The WAN Setup page displays.
5.
In the MTU Size field, enter a value from 64 to 1500.
6. Click the Apply button.
Your settings are saved.
If you suspect an MTU problem, a common solution is to change the MTU to 1400.
If you are willing to experiment, you can gradually reduce the MTU from the maximum
value of 1500 until the problem goes away. The following table describes common
MTU sizes and applications.
Table 3. Common MTU sizes
ApplicationMTU
The largest Ethernet packet size. This setting is typical for connections that do not use PPPoE
or VPN, and is the default value for NETGEAR routers, adapters, and switches.
1500
Used in PPPoE environments.1492
Maximum size to use for pinging. (Larger packets are fragmented.)1472
Used in some DHCP environments.1468
User Manual36Specify the Wired Internet
Settings
Orbi 5G WiFi 6 Mesh System
Table 3. Common MTU sizes (Continued)
ApplicationMTU
Used in PPTP environments or with VPN.1436
Typical value to connect to dial-up ISPs.576
User Manual37Specify the Wired Internet
Settings
Orbi 5G WiFi 6 Mesh System
5
Control Access to the Internet
The router comes with a built-in firewall that helps protect your home network from
unwanted intrusions from the Internet.
This chapter includes the following sections:
• Allow or block access to your network
• Use keywords to block Internet sites
• Delete keywords that are used to block Internet sites
• Avoid blocking on a trusted computer
• Block services from the Internet
• Manage network access control lists
• Schedule when to block Internet sites and services
• Set up security event email notifications
38
Allow or block access to your network
You can use access control to block access to your network.
To set up access control:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Security > Access Control.
The Access Control page displays.
5. Select the Turn on Access Control check box.
You must select this check box before you can specify an access rule and use the
Allow and Block buttons. When this check box is cleared, all devices are allowed to
connect, even if a device is in the blocked list.
6. Select an access rule:
•
Allow all new devices to connect. With this setting, if you buy a new device, it
can access your network. You don’t need to enter its MAC address on this page.
We recommend that you leave this radio button selected.
•
Block all new devices from connecting. With this setting, if you buy a new
device, before it can access your network, you must enter its MAC address for
an Ethernet connection and its MAC address for a WiFi connection in the allowed
list.
The access rule does not affect previously blocked or allowed devices. It applies
only to devices joining your network in the future after you apply these settings.
7. To allow the computer or device you’re currently using to continue to access the
network, select the check box next to your computer or device, and click the Allow
button.
User Manual39Control Access to the Internet
Orbi 5G WiFi 6 Mesh System
8.
To view a list of allowed or blocked devices that are not connected, click one of the
following links:
•
View list of allowed devices not currently connected to the network
•
View list of blocked devices not currently connected to the network
The list displays.
9. Click the Apply button.
Your settings are saved.
Use keywords to block Internet sites
You can use keywords to block certain Internet sites from your network. You can use
blocking all the time or based on a schedule.
To block Internet sites:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Security > Block Sites.
The Block Sites page displays.
5. Select a keyword blocking option:
•
Per Schedule. Turn on keyword blocking according to a schedule that you set.
(See Schedule When to Block Internet Sites and Services on page 56.)
•
Always. Turn on keyword blocking all the time, independent of the Schedule
page.
6.
In the Type keyword or domain name here field, enter a keyword or domain that
you want to block.
User Manual40Control Access to the Internet
Orbi 5G WiFi 6 Mesh System
For example:
•
Specify XXX to block http://www.badstuff.com/xxx.html.
•
Specify .com if you want to allow only sites with domain suffixes such as .edu or
.gov.
•
Enter a period (.) to block all Internet browsing access.
7. Click the Add Keyword button.
The keyword is added to the keyword list. The keyword list supports up to 32 entries.
8. Click the Apply button.
Keyword blocking takes effect.
Delete keywords that are used to block
Internet sites
To delete keywords that are used to block Internet sites:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Security > Block Sites.
The Block Sites page displays.
5.
Do one of the following:
•
To delete a single word, select it and click the Delete Keyword button.
The keyword is removed from the list.
•
To delete all keywords on the list, click the Clear List button.
All keywords are removed from the list.
6. Click the Apply button.
User Manual41Control Access to the Internet
Orbi 5G WiFi 6 Mesh System
Your settings are saved.
Avoid blocking on a trusted computer
You can exempt one trusted computer from blocking. The computer that you exempt
must be assigned a fixed IP address. You can use the reserved IP address feature to
specify the IP address. See Manage reserved LAN IP addresses on page 62.
To specify a trusted computer:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Security > Block Sites.
The Block Sites page displays.
5. Scroll down and select the Allow trusted IP address to visit blocked sites check
box.
6.
In the Trusted IP Address field, enter the IP address of the trusted computer.
7. Click the Apply button.
Your settings are saved.
Block services from the Internet
You can block Internet services on your network based on the type of service. You can
block the services all the time or based on a schedule.
To block services:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
User Manual42Control Access to the Internet
Orbi 5G WiFi 6 Mesh System
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Security > Block Services.
The Block Services page displays.
5.
Specify when to block the services:
•
To block the services all the time, select the Always radio button.
•
To block the services based on a schedule, select the Per Schedule radio button.
For information about how to specify the schedule, see Schedule when to block
Internet sites and services on page 44.
6. Click the Add button.
The Block Services Setup page displays.
7. To add a service that is in the Service Type list, select the application or service.
The settings for this service automatically display in the fields.
8.
To add a service or application that is not the list, select User Defined.
a.
If you know that the application uses either TCP or UDP, select the appropriate
protocol.
Otherwise, select TCP/UDP (both).
b. Enter the starting port and ending port numbers.
•
If the service uses a single port number, enter that number in both fields.
•
To find out which port numbers the service or application uses, you can contact
the publisher of the application, ask user groups or newsgroups, or search
on the Internet.
9.
To specify how to filter the services, select one of the following radio buttons:
•
Only This IP Address. Block services for a single computer.
•
IP Address Range. Block services for a range of computers with consecutive IP
addresses on your network.
•
All lP Addresses. Block services for all computers on your network.
10. Click the Add button.
User Manual43Control Access to the Internet
Orbi 5G WiFi 6 Mesh System
Your settings are saved.
Manage network access control lists
You can use access control to block or allow access to your network.
To manage devices that are allowed or blocked:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Security > Access Control.
The Access Control page displays.
5. Select the Turn on Access Control check box.
6.
Click the View list of allowed devices not currently connected to the network
link.
The list displays.
7.
Select the check box for a device.
8.
Use the Add button, Edit button, and Remove from the list button as needed.
9. Click the Apply button.
Your settings are saved.
Schedule when to block Internet sites and
services
When you schedule blocking, the same schedule is used to block sites and to block
services. For information about how to specify what you want the router to block, see
Use keywords to block Internet sites on page 40 and Avoid blocking on a trusted
computer on page 42.
User Manual44Control Access to the Internet
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To schedule blocking:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Security > Schedule.
5.
Specify when to block keywords and services:
•
Days to Block. Select the check box for each day that you want to block the
keywords or select the Every Day check box, which automatically selects the
check boxes for all days.
•
Time of Day to Block. Select a start and end time in 24-hour format, or select
All Day for 24-hour blocking.
6.
Select your time zone from the list.
7.
If you live in a region that observes daylight saving time, select the Automatically
adjust for daylight savings time check box.
8. Click the Apply button.
Your settings are saved.
Set up security event email notifications
The router can email you its logs of router activity. The log records router activity and
security events such as attempts to access blocked sites or services.
To set up email notifications:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
User Manual45Control Access to the Internet
Orbi 5G WiFi 6 Mesh System
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Security > E-mail.
The E-mail page displays.
5.
Select the Turn Email Notification On check box.
6.
In the Primary E-mail Address field, enter the email address to which logs and alerts
are sent.
This email address is also used for the From address. If this field is blank, log and
alert messages are not sent.
7.
In the Your Outgoing Mail Server field, enter the name of your ISP outgoing (SMTP)
mail server (such as mail.myISP.com).
You might be able to find this information in the configuration window of your email
program. If you leave this field blank, log and alert messages are not sent.
8.
In the Outgoing Mail Server Port Number field, enter your mail server’s port
number.
You might be able to find this information in the configuration window of your email
program.
9.
If your outgoing email server requires authentication, select the My Mail Server
requires authentication check box and do the following:
•
In the User Name field, type the user name for the outgoing email server.
•
In the Password field, type the password for the outgoing email server.
10. To send alerts immediately, select the Send Alerts Immediately check box.
Email alerts are sent immediately when someone attempts to visit a blocked site.
11.
To send logs based on a schedule, specify these settings:
•
From Send logs according to this schedule menu, select the schedule type.
•
From the Day menu, select the day.
•
From the Time menu, select the time, and select the am or pm radio button.
12. Click the Apply button.
Your settings are saved.
User Manual46Control Access to the Internet
Orbi 5G WiFi 6 Mesh System
Logs are sent automatically. If the log fills before the specified time, it is sent. After
the log is sent, it is cleared from the router memory. If the router cannot email the
log and the log buffer fills, the router overwrites the log.
User Manual47Control Access to the Internet
Orbi 5G WiFi 6 Mesh System
Enable or disable Wi-Fi Multimedia Quality
of Service
Wi-Fi Multimedia Quality of Service (WMM QoS) prioritizes WiFi voice and video traffic
over the WiFi link. WMM QoS is automatically enabled.
WMM QoS prioritizes WiFi data packets from different applications based on four access
categories: voice, video, best effort, and background. For an application to receive the
benefits of WMM QoS, WMM must be enabled for both it and the client running that
application. Legacy applications that do not support WMM and applications that do
not require QoS are assigned to the best effort category, which receives a lower priority
than voice and video.
To enable or disable WMM QoS:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced > Wireless Settings.
The Advanced Wireless Settings page displays.
5.
In the Advanced Wireless Settings (2.4GHz b/g/n/ax), do one of the following:
•
To enable WMM for the 2.4 GHz radio, select the Enable WMM (Wi-Fi
multimedia) settings (2.4GHz b/g/n/ax) check box. (This is the default selection.)
•
To disable WMM for the 2.4 GHz radio, clear the Enable WMM (Wi-Fi
multimedia) settings (2.4GHz b/g/n/ax) check box.
6.
In the Advanced Wireless Settings (5GHz 802.11a/n/ac/ax) section, do one of the
following:
•
To enable WMM for the 5 GHz radio, select the Enable WMM (Wi-Fi multimedia)
settings (5GHz a/n/ac/ax) check box. (This is the default selection.)
•
To disable WMM for the 5 GHz radio, clear the Enable WMM (Wi-Fi multimedia)
settings (5GHz a/n/ac/ax) check box.
User Manual49Optimize Performance
Orbi 5G WiFi 6 Mesh System
7. Click the Apply button.
Your settings are saved.
Improve network connections with Universal
Plug and Play
Universal Plug and Play (UPnP) helps devices, such as Internet appliances and computers,
access the network and connect to other devices as needed. UPnP devices can
automatically discover the services from other registered UPnP devices on the network.
If you use applications such as multiplayer gaming, peer-to-peer connections, or real-time
communications such as instant messaging or remote assistance, enable UPnP.
To enable Universal Plug and Play:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced > UPnP.
The UPnP page displays.
5. Select the Turn UPnP On check box.
By default, this check box is selected. UPnP for automatic device configuration can
be enabled or disabled. If the Turn UPnP On check box is cleared, the router does
not allow any device to automatically control router resources, such as port
forwarding.
6. Type the advertisement period in minutes.
The advertisement period specifies how often the router broadcasts its UPnP
information. This value can range from 1 to 1440 minutes. The default period is 30
minutes. Shorter durations ensure that control points receive current device status
at the expense of more network traffic. Longer durations can compromise the
freshness of the device status but can significantly reduce network traffic.
7. Type the advertisement time to live in hops.
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The time to live for the advertisement is measured in hops (steps) for each UPnP
packet sent. Hops are the steps a packet takes between routers. The number of hops
can range from 1 to 255. The default value for the advertisement time to live is 4
hops, which should be fine for most home networks. If you notice that some devices
are not being updated or reached correctly, it might be necessary to increase this
value.
8. Click the Apply button.
The UPnP Portmap Table displays the IP address of each UPnP device that is accessing
the router and which ports (internal and external) that device opened. The UPnP
Portmap Table also displays what type of port is open and whether that port is still
active for each IP address.
9.
To refresh the information in the UPnP Portmap Table, click the Refresh button.
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7
Specify Network Settings
This chapter includes the following sections:
• View or change WAN settings
• Manage Dynamic DNS
• Set up a default DMZ server
• Change the router’s device name
• Change the LAN TCP/IP settings
• Use the router as a DHCP server
• Disable the DHCP server feature in the router
• Manage reserved LAN IP addresses
• Manage custom static routes
• Specify basic WiFi settings
• Change the WiFi password or security level
• Set up a guest WiFi network
• Generate a new backhaul password
• Set up a bridge for a port group or VLAN tag group
52
View or change WAN settings
You can view or configure wide area network (WAN) settings for the Internet port. You
can set up a DMZ (demilitarized zone) server, change the maximum transmit unit (MTU)
size, and enable the router to respond to a ping to its WAN (Internet) port.
To view the WAN settings:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > WAN Setup
The WAN Setup page displays.
5.
View or change the following settings:
•
Disable Port Scan and DoS Protection. DoS protection protects your LAN against
denial of service attacks such as Syn flood, Smurf Attack, Ping of Death, and many
others. Select this check box only in special circumstances.
•
Default DMZ Server. This feature is sometimes helpful when you are playing
online games or videoconferencing, but it makes the firewall security less effective.
See Set up a default DMZ server on page 57.
•
Respond to Ping on Internet Port. This feature allows your router to be
discovered. Use this feature only as a diagnostic tool or if you have a specific
reason.
•
Disable IGMP Proxying. IGMP proxying allows a computer on the local area
network (LAN) to receive the multicast traffic it is interested in from the Internet.
If you do not need this feature, select this check box to disable it.
•
MTU Size (in bytes). The normal MTU (maximum transmit unit) value for most
Ethernet networks is 1500 bytes, or 1492 bytes for PPPoE connections. Change
the MTU only if you are sure that it is necessary for your ISP connection. See
Change the MTU size on page 35.
•
NAT Filtering. Network Address Translation (NAT) determines how the router
processes inbound traffic. Secured NAT protects computers on the LAN from
attacks from the Internet, but might prevent some Internet games, point-to-point
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applications, or multimedia applications from working. Open NAT provides a
much less secured firewall, but allows almost all Internet applications to work.
•
Disable SIP ALG. The application-level gateway (ALG) for the Session Initiation
Protocol (SIP) is enabled by default for enhanced address and port translation.
However, some types of VoIP and video traffic might not work well when the SIP
ALG is enabled. For this reason, the router provides the option to disable the SIP
ALG.
6. Click the Apply button.
Your settings are saved.
Manage Dynamic DNS
Internet service providers (ISPs) assign numbers called IP addresses to identify each
Internet account. Most ISPs use dynamically assigned IP addresses. This means that the
IP address can change at any time. You can use the IP address to access your network
remotely, but most people don’t know what their IP addresses are or when this number
changes.
To make it easier to connect, you can get a free account with a Dynamic DNS service
that lets you use a domain name to access your home network. To use this account, you
must set up the router to use Dynamic DNS. Then the router notifies the Dynamic DNS
service provider whenever its IP address changes. When you access your Dynamic DNS
account, the service finds the current IP address of your home network and automatically
connects you.
If your ISP assigns a private WAN IP address (such as 192.168.x.x or 10.x.x.x), the Dynamic
DNS service does not work because private addresses are not routed on the Internet.
Set up a new Dynamic DNS account
To set up Dynamic DNS and register for a free NETGEAR account:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
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4. Select ADVANCED > Advanced > Dynamic DNS.
The Dynamic DNS page displays.
5. Select the Use a Dynamic DNS Service check box.
6. In the Service Provider list, select NETGEAR.
7. Select the No radio button.
8.
In the Host Name field, type the name that you want to use for your URL.
The host name is sometimes called the domain name. Your free URL includes the
host name that you specify, and ends with mynetgear.com. For example, specify
MyName.mynetgear.com.
9.
In the Email field, type the email address that you want to use for your account.
10.
In the Password (6-32 characters) field, type the password for your account.
11.
To agree to the terms of service, select the check box above the Register button.
12. Click the Register button.
13.
Follow the onscreen instructions to register for your NETGEAR Dynamic DNS service.
14. To check that Dynamic DNS is enabled in the router, click the Show Status button.
A message displays the Dynamic DNS status.
Specify a Dynamic DNS account that you already created
If you already own a Dynamic DNS account with NETGEAR, No-IP, or DynDNS, you can
set up the router to use your account.
To set up Dynamic DNS if you already created an account:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced > Dynamic DNS.
The Dynamic DNS page displays.
5. Select the Use a Dynamic DNS Service check box.
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6. In the Service Provider list, select your provider.
7. Select the Yes radio button.
The page adjusts and displays to show the Status, Cancel, and Apply buttons.
8.
In the Host Name field, type the host name (sometimes called the domain name)
for your account.
9.
For a No-IP account or DynDNS account, in the User Name field, enter the user
name for your account.
10.
For a NETGEAR account, in the Email field, type the email address for your account.
11.
In the Password (6-32 characters) field, type the password for your DDNS account.
12. Click the Apply button.
Your settings are saved.
13.
To verify that your Dynamic DNS service is enabled in the router, click the Show
Status button.
A message displays the Dynamic DNS status.
Change the Dynamic DNS settings
To change your settings:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced > Dynamic DNS.
The Dynamic DNS page displays.
5. Change your DDNS account settings as necessary.
6. Click the Apply button.
Your settings are saved.
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Set up a default DMZ server
The default DMZ server feature is helpful when you are using some online games and
videoconferencing applications that are incompatible with Network Address Translation
(NAT). The router is programmed to recognize some of these applications and to work
correctly with them, but other applications might not function well. In some cases, one
local computer can run the application correctly if the IP address for that computer is
entered as the default DMZ server.
DMZ servers pose a security risk. A computer designated as the default DMZ server
loses much of the protection of the firewall and is exposed to exploits from the Internet.
If compromised, the DMZ server computer can be used to attack other computers on
your network.
The router usually detects and discards incoming traffic from the Internet that is not a
response to one of your local computers or a service that you configured in the Port
Forwarding/Port Triggering page. Instead of discarding this traffic, you can specify that
the router forwards the traffic to one computer on your network. This computer is called
the default DMZ server.
To set up a default DMZ server:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > WAN Setup.
The WAN Setup page displays.
5.
Select the Default DMZ Server check box.
6. Type the IP address.
7. Click the Apply button.
Your settings are saved.
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Change the router’s device name
The router’s device name is its model number. This device name displays in a file
manager when you browse your network.
To change the router’s device name:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > Device Name.
The Device Name page displays.
5.
In the Device Name field, type a new name.
6. Click the Apply button.
Your settings are saved.
Change the LAN TCP/IP settings
The router is preconfigured to use private IP addresses on the LAN side and to act as
a DHCP server. The router’s default LAN IP configuration is as follows:
•
LAN IP address. 192.168.1.1
•
Subnet mask. 255.255.255.0
These addresses are part of the designated private address range for use in private
networks and are suitable for most applications. If your network requires a different IP
addressing scheme, you can change these settings.
You might want to change these settings if you need a specific IP subnet that one or
more devices on the network uses, or if you use competing subnets with the same IP
scheme.
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To change the LAN TCP/IP settings:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > LAN Setup.
The LAN Setup page displays.
5.
In the IP Address field, type the IP address.
6.
In the IP Subnet Mask, type the subnet mask of the router.
The IP address and subnet mask identifies which addresses are local to a specific
device and which must be reached through a gateway or router.
7. Change the RIP settings.
Router Information Protocol (RIP) allows a router to exchange routing information
with other routers.
a. Select the RIP direction:
•
Both. The router broadcasts its routing table periodically and incorporates
information that it receives.
•
Out Only. The router broadcasts its routing table periodically.
•
In Only. The router incorporates the RIP information that it receives.
b. Select the RIP version:
•
Disabled. This is the default setting.
•
RIP-1. This format is universally supported. It is adequate for most networks,
unless you are using an unusual network setup.
•
RIP-2. This format carries more information. Both RIP-2B and RIP-2M send the
routing data in RIP-2 format. RIP-2B uses subnet broadcasting. RIP-2M uses
multicasting.
8. Click the Apply button.
Your settings are saved.
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If you changed the LAN IP address of the router, you are disconnected when this
change takes effect.
9. To reconnect, close your browser, relaunch it, and log in to the router.
Use the router as a DHCP server
By default, the router acts as a Dynamic Host Configuration Protocol (DHCP) server. The
router assigns IP, DNS server, and default gateway addresses to all computers connected
to the LAN. The assigned default gateway address is the LAN address of the router.
These addresses must be part of the same IP address subnet as the router’s LAN IP
address. Using the default addressing scheme, define a range between 192.168.1.2
and 192.168.1.254, although you can save part of the range for devices with fixed
addresses.
To use the router as a DHCP server and specify the pool of IP addresses that the
router assigns:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > LAN Setup.
The LAN Setup page displays.
5.
If you previously disabled the DHCP server feature, select the Use Router as DHCP
Server check box.
6.
Specify the range of IP addresses that the router assigns:
a.
In the Starting IP Address field, enter the lowest number in the range.
This IP address must be in the same subnet as the router. The default starting IP
address is 192.168.1.2.
b.
In the Ending IP Address field, enter the number at the end of the range of IP
addresses.
This IP address must be in the same subnet as the router. The default ending IP
address is 192.168.1.254.
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7. Click the Apply button.
Your settings are saved.
The router delivers the following parameters to any LAN device that requests DHCP:
•
An IP address from the range that you defined
•
Subnet mask
•
Gateway IP address (the router’s LAN IP address)
•
DNS server IP address (the router’s LAN IP address)
Disable the DHCP server feature in the router
By default, the router acts as a DHCP server. The router assigns IP, DNS server, and
default gateway addresses to all computers connected to the LAN. The assigned default
gateway address is the LAN address of the router.
You can use another device on your network as the DHCP server, or specify the network
settings of all your computers.
To disable the DHCP server feature in the router:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > LAN Setup.
The LAN Setup page displays.
5. Clear the Use Router as DHCP Server check box.
6. Click the Apply button.
7.
(Optional) If this service is disabled and no other DHCP server is on your network,
set your computer IP addresses manually so that they can access the router.
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Manage reserved LAN IP addresses
When you specify a reserved IP address for a computer on the LAN, that computer
always receives the same IP address each time it accesses the router’s DHCP server.
Assign reserved IP addresses to computers or servers that require permanent IP settings.
Reserve an IP address
To reserve an IP address:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > LAN Setup.
The LAN Setup page displays.
5.
In the Address Reservation section of the page, click the Add button.
6.
In the IP Address field, type the IP address to assign to the computer or server.
The page adjusts.
7.
Choose an IP address from the router’s LAN subnet, such as 192.168.1.x.
8.
Type the MAC address of the computer or server.
Tip: If the computer is already on your network, you can copy its MAC address from
the Attached Devices page and paste it here.
9. Click the Apply button.
The reserved address is entered into the table.
The reserved address is not assigned until the next time the computer contacts the
router’s DHCP server. Reboot the computer, or access its IP configuration and force
a DHCP release and renew.
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Edit a reserved IP address
To edit a reserved address entry:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > LAN Setup.
The LAN Setup page displays.
5. Select the radio button next to the reserved address.
6. Click the Edit button.
The Address Reservation page displays.
7. Change the settings.
8. Click the Apply button.
Your settings are saved.
Delete a reserved IP address entry
To delete a reserved address entry:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > LAN Setup.
The LAN Setup page displays.
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5. Select the radio button next to the reserved address.
6. Click the Delete button.
The address is removed.
Manage custom static routes
Typically, you do not need to add static routes unless you use multiple routers or multiple
IP subnets on your network.
As an example of when a static route is needed, consider the following case:
•
Your main Internet access is through a cable modem to an ISP.
•
Your home network includes an ISDN router for connecting to the company where
you are employed. This router’s address on your LAN is 192.168.1.100.
•
Your company’s network address is 134.177.0.0.
When you set up your router, two implicit static routes were created. A default route
was created with your ISP as the gateway, and a second static route was created to your
local network for all 192.168.1.x addresses. With this configuration, if you try to access
a device on the 134.177.0.0 network, your router forwards your request to the ISP. The
ISP forwards your request to the company where you are employed, and the company
firewall is likely to deny the request.
In this case you must define a static route, telling your router to access 134.177.0.0
through the ISDN router at 192.168.1.100. Here is an example:
•
The Destination IP Address and IP Subnet Mask fields specify that this static route
applies to all 134.177.x.x addresses.
•
The Gateway IP Address field specifies that all traffic for these addresses will be
forwarded to the ISDN router at 192.168.1.100.
•
The Private check box is selected only as a precautionary security measure in case
RIP is activated.
Set up a static route
To set up a static route:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
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3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced > Static Routes.
The Static Routes page displays.
5. Click the Add button.
The page adjusts.
6.
In the Route Name field, type a name for this static route (for identification purposes
only.)
7. To limit access to the LAN only, select the Private check box.
If Private is selected, the static route is not reported in RIP.
8.
Select the Active check box to make this route take effect.
9.
Type the IP address of the final destination.
10.
Type the IP subnet mask for this destination.
If the destination is a single host, type 255.255.255.255.
11. Type the gateway IP address.
This address must be on the same LAN segment as the router.
12.
Type a number from 2 through 15 as the metric value.
This value represents the number of routers between your network and the
destination. Usually, a setting of 2 or 3 works.
13. Click the Apply button.
The static route is added.
Edit a static route
To edit a static route:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
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The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced > Static Routes.
The Static Routes page displays.
5.
In the table, select the radio button for the route.
6. Click the Edit button.
The Static Routes page adjusts.
7.
Edit the route information.
8. Click the Apply button.
Your settings are saved.
Delete a static route
To delete a static route:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced > Static Routes.
The Static Routes page displays.
5.
In the table, select the radio button for the route.
6. Click the Delete button.
The route is removed from the table.
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Specify basic WiFi settings
The router and satellite come preset with the same WiFi network name (SSID) and the
same WiFi security. You can find the SSID and password on the router label and on the
satellite label. If you log in to the router and change the WiFi settings, the router
automatically sends the new settings to the satellite.
If you change your WiFi settings, make a note of the new settings and store it in a safe
place where you can easily find it.
If your computer or mobile device is using a WiFi connection when you change the
network name (SSID) or other WiFi security settings, you are disconnected when you
click the Apply button. To avoid this problem, use a computer with a wired connection
to access the router.
To specify basic WiFi settings:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the Orbi admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Wireless.
The Wireless Settings page displays.
5.
To change the network name (SSID), type a new name in the Name (SSID) field.
The name can be up to 32 characters long and it is case-sensitive. The default SSID
is randomly generated and is on the router’s label. If you change the name, make
sure to write down the new name and keep it in a safe place.
6. To change the WiFi channel, select a number in the Channel list.
In some regions, not all channels are available. Do not change the channel unless
you experience interference (shown by lost connections or slow data transfers). If
this happens, experiment with different channels to see which is the best.
When you use multiple access points, it is better if adjacent access points use different
channels to reduce interference. The recommended channel spacing between
adjacent access points is four channels (for example, use Channels 1 and 5, or 6 and
10).
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7. Click the Apply button.
Your settings are saved. The router sends the new settings to the satellite.
If you are using a WiFi connection and you changed the SSID, you are disconnected
from the network.
8. Make sure that you can connect to the WiFi network with its new settings.
If you cannot connect using WiFi, check the following:
•
Is your WiFi-enabled computer or mobile device connected to another WiFi
network in your area? Some WiFi devices automatically connect to the first open
network without WiFi security that they discover.
•
Is your computer or WiFi device trying to connect to your network with its old
settings (before you changed the settings)? If so, update the WiFi network
selection in your computer or WiFi device to match the current settings for your
network.
Change the WiFi password or security level
The router and satellite come preset with the same WiFi network name (SSID) and the
same WiFi security. You can find the SSID and password on the router label and on the
satellite label. If you log in to the router and change the WiFi settings, the router
automatically sends the new settings to the satellite. We recommend that you do not
disable security.
To change the WPA settings:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the Orbi admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Wireless.
The Wireless Settings page displays.
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5. Under Security Options, select a WPA radio button:
•
WPA2-PSK [AES]
•
WPA-PSK [TKIP] + WPA2-PSK [AES]
•
WPA3-Personal [SAE]
The WPA3 option uses the newest standard for the strongest security.
Some older computers and WiFi devices cannot use WPA3 or WPA2. If your network
includes old computers and WiFi devices, select the WPA-PSK [TKIP] + WPA2-PSK
[AES] radio button.
The Password (Network Key) field displays.
6.
In the Password (Network Key) field, enter the network key (password) that you
want to use.
For WPA and WPA2, it is a text string from 8 to 63 characters. For WPA3, it is a text
string from 8 to 127 characters.
7.
Write down the new password and keep it in a secure place for future reference.
8. Click the Apply button.
Your settings are saved. The router sends the new settings to the satellite.
Set up a guest WiFi network
To set up a guest WiFi network:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the Orbi admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Guest Network.
The Guest Network Settings page displays.
5. Select the Enable Guest Network check box.
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6. To change the network name, type a new name in the Guest Wireless Network
Name (SSID) field.
The name can be up to 32 characters long and it is case-sensitive. If you change the
name, make sure to write down the new name and keep it in a safe place.
By default, security and encryption are disabled for the guest WiFi network. (Under
Security Options, the None radio button is selected).
7.
To enable security and encryption for the guest WiFi network, under Security Options,
select a WPA radio button:
•
WPA2-PSK [AES]
•
WPA-PSK [TKIP] + WPA2-PSK [AES]
•
WPA3-Personal [AES]
The WPA3 option uses the newest standard for the strongest security.
Some older computers and WiFi devices cannot use WPA3 or WPA2. If your network
includes old computers and WiFi devices, select the WPA-PSK [TKIP] + WPA2-PSK
[AES] radio button.
The Password (Network Key) field displays.
8.
In the Password (Network Key) field, enter the network key (password) that you
want to use.
For WPA and WPA2, it is a text string from 8 to 63 characters. For WPA3, it is a text
string from 8 to 127 characters.
9.
Write down the new password and keep it in a secure place for future reference.
10. Click the Apply button.
Your settings are saved. The router sends the new settings to the satellite.
Generate a new backhaul password
The backhaul password is a security key that is used in WiFi communication between
the router and the satellite. You can generate a new backhaul password. After you
generate a new backhaul password, you must use the Sync button to build a new
backhaul connection so that the router and satellite can communicate with each other
using WiFi.
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To generate a new backhaul password:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced > Wireless Settings.
The Advanced Wireless Settings page displays.
5. In the Backhaul Password section, click the Generate button.
The router generates a new backhaul password.
Set up a bridge for a port group or VLAN tag
group
This feature can function only if you disable the mobile broadband connection entirely
so that the router uses a wired Internet connection only (see Change the Internet
connection mode to wired Internet only or mobile broadband only on page 25 and if
the router functions in router mode (its default mode).
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8
Manage Your Network
This chapter describes the router settings for administering and maintaining your router
and home network.
The chapter includes the following sections:
• Update the router and satellite firmware
• Change the admin password
• Enable admin password reset
• Reset the admin password
• View router status and usage information
• Display Internet port statistics
• Check the Internet connection status
• Check the mobile broadband Internet connection status
• View satellite status
• View and manage logs of router activity
• View devices connected to the network or edit device information
• View satellites connected to the network or edit satellite information
• Monitor Internet traffic
• Manage the router configuration file
• Remotely access your router using the Orbi app
72
Update the router and satellite firmware
You can use the router web interface to check if new firmware is available and update
your router and satellite, or you can manually update the firmware for your router and
satellite.
Check for firmware updates
To check for new firmware and update your router and satellite:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Firmware Update > Online Update.
The Firmware Update page displays.
5. Click the Check button.
The router checks to see if new firmware is available for the router and satellite.
6.
If new firmware is available, click the Update All button.
The router locates and downloads the firmware for the router and satellite and begins
the update.
Note: To avoid the risk of corrupting the firmware, do not interrupt the upgrade.
For example, do not close the browser, click a link, or load a new page. Do not turn
off the router or satellite.
When the upload is complete, your router and satellite restart. The update process
typically takes about one minute. Read the new firmware release notes to find out if
you must reconfigure the router after updating.
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Manually update firmware
If a satellite is connected to your router, you can log in to the router to manually upload
the firmware on your satellite.
WARNING: We recommend that you always update the firmware on your satellite first,
and then update your router. Also, do not update the firmware on your router and
satellite at the same time, and do not update more than one Orbi device (router or
satellite) at a time. If you need to update more than one Orbi device, wait for the first
Orbi device to finish updating before updating your next Orbi device.
To manually update the firmware on your Orbi router and satellite, follow these
high level steps:
1.
Visit netgear.com/support and download the firmware for both your Orbi router and
satellite.
2.
Update the firmware on your Orbi satellite.
For more information, see Manually update satellite firmware on page 74.
3.
Update the firmware on your Orbi router.
Manually update satellite firmware We recommend that you update your
satellite’s firmware before you update the router’s firmware.
To manually update your satellite’s firmware:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Firmware Update > Manual Update.
The Firmware Update page displays.
5. Select the check box next to your satellite’s model name.
If you have more than one satellite, only update one satellite at a time. You must wait
for the first satellite to finish updating before updating the next satellite.
6. Click the Update button.
The Orbi satellite Firmware Update window opens.
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7.
If the browser ask you for the admin password, enter the same password that you
entered for the router.
8. Click the BROWSE button.
9.
Locate and select the satellite firmware file that you downloaded.
The firmware file name ends in .img or .chk.
10. Click the UPLOAD button.
It takes a few minutes to complete the process.
11.
After Orbi satellite finishes updating, select Status and double-check the firmware
version on the Status page.
The firmware on your Orbi satellite is updated.
Change the admin password
This feature let you change the default password that is used to log in to the router with
the user name admin. This password is not the one that you use to access the Orbi WiFi
network.
Note: Be sure to change the password for the user name admin to a secure password.
The ideal password contains no dictionary words from any language and contains
uppercase and lowercase letters, numbers, and symbols. It can be up to 30 characters.
To set the password for the user name admin:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Set Password.
The Set Password page displays.
5. Type the old password, and type the new password twice.
6. To be able to reset the password, select the Enable Password Reset check box.
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We recommend that you enable password reset.
7. Click the Apply button.
Your settings are saved.
Enable admin password reset
The router admin password is used to log in to your router web interface. We recommend
that you enable the password reset feature so that you can reset the password if it is
forgotten. This reset process is supported in Internet Explorer, Firefox, and Chrome
browsers but not in the Safari browser.
To enable password reset:
1.
Launch a web browser from a computer or WiFi device that is connected to the
network.
2.
Enter http://www.routerlogin.net.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Set Password.
The Set Password page displays.
5. Select the Enable Password Reset check box.
6. Select two security questions and provide answers to them.
7. Click the Apply button.
Your settings are saved.
Reset the admin password
If you set up the password reset feature, you can reset your router admin password if
you forgot it.
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To reset your admin password:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Click the Cancel button.
If password reset is enabled, you are prompted to enter the router's serial number.
You can find the router's serial number on the router label.
4.
Enter the router's serial number in the field.
5. Click the Continue button.
You are requested to enter a new admin password and to set new security questions.
6. Enter your new admin password, set new security questions, and click the Next
button.
Your settings are saved.
7. Click the Login button.
A login window opens.
8. With your new admin password, log in to the router.
View router status and usage information
To view router status and usage information:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Click the ADVANCED tab.
The ADVANCED Home page displays the router status.
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Display Internet port statistics
To display Internet port statistics:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Click the ADVANCED tab.
5. In the Internet Port pane, click the Show Statistics button.
The Show Statistics window opens and displays following information:
•
System Up Time. The time elapsed since the router was last restarted.
•
Port. The statistics for the WAN (Internet) and LAN (Ethernet) ports. For each
port, the page displays the following information:
-
Status. The link status of the port.
-
TxPkts. The number of packets transmitted on this port since reset or manual
clear.
-
RxPkts. The number of packets received on this port since reset or manual
clear.
-
Collisions. The number of collisions on this port since reset or manual clear.
-
Tx B/s. The current transmission (outbound) bandwidth used on the WAN
and LAN ports.
-
Rx B/s. The current reception (inbound) bandwidth used on the WAN and
LAN ports.
- Up Time. The time elapsed since this port acquired the link.
- Poll Interval. The interval at which the statistics are updated in this page.
6.
To change the polling frequency, enter a time in seconds in the Poll Interval field
and click the Set Interval button.
7. To stop the polling entirely, click the Stop button.
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Check the Internet connection status
To check the Internet connection status:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Click the ADVANCED tab.
5. In the Internet Port pane, click the Connection Status button.
The Connection Status window opens and displays the following information
•
IP Address. The IP address that is assigned to the router.
•
Subnet Mask. The subnet mask that is assigned to the router.
•
Default Gateway. The IP address for the default gateway that the router
communicates with.
•
DHCP Server. The IP address for the Dynamic Host Configuration Protocol server
that provides the TCP/IP configuration for all the computers that are connected
to the router.
•
DNS Server. The IP address of the Domain Name Service server that provides
translation of network names to IP addresses.
•
Lease Obtained. The date and time when the lease was obtained.
•
Lease Expires. The date and time that the lease expires.
6.
To return the status of all items to 0, click the Release button.
7.
To refresh the page, click the Renew button.
8. To exit the page, click the Close Window button.
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Check the mobile broadband Internet
connection status
You can view information about the mobile broadband Internet connection, including
the 5G/LTE provider, type of service, and signal strength.
To check the mobile broadband Internet connection status:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Click the ADVANCED tab.
5. In the Internet Port pane, click the Connection Status button.
The Mobile Information pop-up window opens and shows the following information:
•
Network mode. The broadband network mode, such as 5G or 5G/LTE.
•
Band. The 5G/LTE frequency operating band.
•
LAC. The location area code of the cellula/r network.
•
Cell ID..The ID of the network cell, that is, the cellular tower, to which the router
is connected.
•
LAC. The location area code of the cellular network.
•
SIM Status. Shows whether the SIM card is ready for operation.
•
IMEI. The International Mobile Station Equipment Identity (IMEI), used to identify
the device (that is, the router) on the network .
•
IMSI. The International Mobile Subscriber Identity (IMSI), used to identify the
subscriber account (that is, the SIM card) on the network
•
System Up Time. The time elapsed since the router was last restarted.
•
Roaming State.. Shows whether the router is in its home area or is roaming.
•
Connection Status. Shows whether the router is connected.
•
IP Address. The IP address that is assigned by the 5G/LTE provider.
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•
Operator. The 5G/LTE provider.
•
DNS Server.DNS Server. The IP address of the 5G/LTE provider’s Domain Name
Service server that provides translation of network names to IP addresses
•
RSRP. The Reference Signals Received Power.
•
RSRQThe Reference Signal Received Quality.
•
Received Signal Quality (in dbm)Received Signal Quality (in dbm). The quality
of the received radio signal
•
Signal Strength. An icon that displays the strength of the signal. One bar is a
weak signal. Five bars is a very strong signal.
•
Network Type. The 5G/LTE network type.
•
E/U/ARFCN . The E-UTRA Absolute Radio Frequency Channel Number
•
Band Name. By default, the band name is BRS/EBS.
•
Uplink Frequency (phone to base station) . The uplink frequency band in the
5G/LTE band.
•
Downlink Frequency (base station to phone). The downlink frequency band
in the 5G/LTE band.
•
ICCID. The Integrated Circuit Card Identifier (ICCID). This is the serial number of
the SIM card.
6. To release (stop) themobile broaedband Internet connection, click the Release
button.
7. To renew the mobile broadband Internet connection,, click the Renew button.
8. To exit the page, click the Close Window button.
View satellite status
To view your satellite’s status, it must be connected to your Orbi network.
To view your satellite’s status:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
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The BASIC Home page displays.
4. Select Attached Devices.
The Attached Devices page displays.
5.
In the Connected Satellites section, find your satellite’s IP address.
6. Enter your satellite’s IP address in your web browser’s address bar.
A login window opens.
7.
Enter the same admin user name and password that you entered for the router.
The satellite’s status displays.
View and manage logs of router activity
The log is a detailed record of the websites you accessed or attempted to access and
other router actions. Up to 256 entries are stored in the log.
To view and manage logs:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Logs.
The Logs page displays the following information:
•
Date and time. The date and time the log entry was recorded.
•
Source IP. The IP address of the initiating device for this log entry.
•
Target address. The name or IP address of the website or news group visited or
to which access was attempted.
•
Action. The action that occurred, such as whether Internet access was blocked
or allowed.
5.
To refresh the log page, click the Refresh button.
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6. To clear the log entries, click the Clear Log button.
7. To email the log immediately, click the Send Log button.
View devices connected to the network or
edit device information
You can view the devices that are connected to your Orbi network. You can also edit
the information that displays on the Attached Devices page in the router web interface.
View devices connected to the network
You can view all computers or devices that are currently connected to your Orbi network.
To view devices connected to your network:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Attached Devices.
The Attached Devices page displays the following information in the Connected
Devices section:
•
Device Name. This section displays the device model, name, type, and IP address.
•
IP Address. This section displays the device IP address. The device’s IP address
can change because the router assigns an IP address to each device when it joins
the network.
•
MAC Address. This section displays the device MAC address. The unique MAC
address for each device does not change.
•
Connection Type. This section displays how the device is connected to the Orbi
network through a wired Ethernet connection or WiFi connection.
•
Connected Orbi. This section displays the Orbi router or satellite that the device
is connected to. The Orbi router’s or satellite’s MAC address also displays.
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5.
To update this page, click the Refresh button.
Edit device information on the Attached Devices page
You can change the connected device model and name that display on the Attached
Devices page.
To view devices connected to your network:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Attached Devices.
The Attached Devices page displays.
5. Select a connected device that displays on the page.
The Edit Device page displays.
6.
To change the device model, enter a new model in the Device Model field.
7.
To change the device name, enter a new name in the Device Name field.
8.
To change the device type, select a device from the Device Type menu.
9. Click the APPLY button.
Your settings are saved.
View satellites connected to the network or
edit satellite information
You can view the satellites that are connected to your Orbi network. You can also edit
the information that displays on the Attached Devices page in the router web interface.
View satellites connected to the network
You can view the satellites that are connected to your Orbi network.
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To view satellites connected to your network:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Attached Devices.
The Attached Devices page displays the following information in the Connected
Satellites section:
•
Device Name. This section displays the satellite model, name, and IP address.
•
IP Address. This section displays the satellite IP address. The satellite’s IP address
can change because the router assigns an IP address to each satellite when it
joins the network.
•
MAC Address. This section displays the satellite MAC address. The unique MAC
address for each satellite does not change.
•
Connection Type. This section displays how the satellite is connected to the Orbi
network through a wired Ethernet connection or 2G or 5G WiFi connection.
•
Connected Orbi. This section displays the Orbi router or satellite that the satellite
is connected to. The Orbi router’s or satellite’s MAC address also displays.
•
Backhaul Status. This section displays the backhaul connection status between
the satellite and router or another satellite.
5.
To update this page, click the Refresh button.
Edit satellite information that displays on the Attached
Devices page
You can change the satellite’s model and name that display on the Attached Devices
page.
To edit the satellite’s model or name that displays on the Attached Devices page:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
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A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Attached Devices.
The Attached Devices page displays.
5. Select a connected device that displays on the page.
The Edit Device page displays.
6.
To change the device model, enter a new model in the Device Model field.
7.
To change the device name, enter a new name in the Device Name field.
8. Click the APPLY button.
Your settings are saved.
Monitor Internet traffic
Traffic metering allows you to monitor the volume of Internet traffic that passes through
the router Internet port. You can set limits for traffic volume.
To monitor Internet traffic:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4.
Select ADVANCED > Advanced > Traffic Meter.
The Traffic Meter page displays.
5.
Select the Enable Traffic Meter check box.
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6.
To control the volume of Internet traffic, use either the traffic volume control feature
or the connection time control feature:
•
Select the Traffic volume control by radio button and then select one of the
following options:
-
No Limit. No restriction is applied when the traffic limit is reached.
-
Download only. The restriction is applied to incoming traffic only.
- Both directions. The restriction is applied to both incoming and outgoing
traffic.
•
Select the Connection time control radio button and enter the allowed hours
in the Monthly limit field.
7.
If your ISP charges for extra data volume when you make a new connection, enter
the extra data volume in MB in the Round up data volume for each connection by
field.
8.
In the Traffic Counter section, set the traffic counter to begin at a specific time and
date.
To start the traffic counter immediately, click the Restart Counter Now button.
9.
If you want the router to issue a warning message before the monthly limit of Mbytes
or hours is reached, in the Traffic Control section, enter a numeric value.
By default, the value is 0 and no warning message is issued.
10. To stop the Internet connection when the limit is exceeded, select the Disconnect
and disable the Internet connection check box.
11. Click the Apply button.
The Internet Traffic Statistics section helps you to monitor the data traffic.
12.
To update the Internet Traffic Statistics section, click the Refresh button.
13.
To display more information about the data traffic on your router and to change the
poll interval, click the Traffic Status button.
Manage the router configuration file
The configuration settings of the router are stored within the router in a configuration
file. You can back up (save) this file to your computer, restore it, or reset it to the factory
default settings.
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Back up settings
To back up the router’s configuration settings:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Backup Settings.
The Backup Settings page displays.
5. Click the BACK UP button.
6.
Specify a location on your network.
A copy of the current settings is saved in the location you specified.
Restore configuration settings
To restore configuration settings that you backed up:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Backup Settings.
The Backup Settings page displays.
5.
Click the Browse button to find and select the .cfg file.
6. Click the RESTORE button.
The file is uploaded to the router and the router reboots.
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WARNING: Do not interrupt the reboot process.
Erase the current configuration settings
You can erase the current configuration and restore the factory default settings. You
might want to do this if you move the router to a different network.
To erase the configuration settings:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Backup Settings.
The Backup Settings page displays.
5. Click the ERASE button.
The factory default settings are restored. The user name is admin, the password is
password, and the LAN IP address is 192.168.1.1. DHCP is enabled.
Remotely access your router using the Orbi
app
You can use the Orbi app to remotely access your router and change its settings. Before
you can use remote access with the Orbi app, you must update your router’s firmware
and download the latest Orbi app for your mobile device.
To download the latest Orbi app for your mobile device, visit
https://www.netgear.com/home/apps-services/orbi-app.
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Manage port forwarding to a local server
If your home network includes a server, you can allow certain types of incoming traffic
to reach the server. For example, you might want to make a local web server, FTP server,
or game server visible and available to the Internet.
The router can forward incoming traffic with specific protocols to computers on your
local network. You can specify the servers for applications and you can also specify a
default DMZ server to which the router forwards all other incoming protocols.
Set up port forwarding to a local server
To forward specific incoming protocols to a local server:
1.
Decide which type of service, application, or game you want to provide.
2.
Find the local IP address of the computer on your network that will provide the
service.
The server computer must always use the same IP address. To specify this setting,
use the reserved IP address feature. See Manage reserved LAN IP addresses on
page 62.
3.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
4. Enter orbilogin.com.
A login window opens.
5. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
6.
Select ADVANCED > Advanced > Port Forwarding / Port Triggering.
The Port Forwarding / Port Triggering page displays.
7. Leave the Port Forwarding radio button selected as the service type.
8. From the Service Name menu, select the service name.
If the service that you want to add is not in the menu, create a custom service. See
Add a custom port forwarding service on page 92.
9.
In the Server IP Address field, enter the IP address of the computer that must provide
the service.
10. Click the Add button.
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The service displays in the table.
Add a custom port forwarding service
To add a custom service:
1.
Find out which port number or range of numbers the application uses.
You can usually find this information by contacting the publisher of the application
or user groups or news groups.
2.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
3. Enter orbilogin.com.
A login window opens.
4. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
5.
Select ADVANCED > Advanced > Port Forwarding / Port Triggering.
The Port Forwarding / Port Triggering page displays.
6. Leave the Port Forwarding radio button selected as the service type.
7. Click the Add Custom Service button.
The Ports - Custom Services page displays.
8.
In the Service Name field, enter a descriptive name.
9. In the Protocol menu, select the protocol.
If you are unsure, select TCP/UDP.
10.
In the External Port range field, enter the port numbers.
11.
Specify the internal ports by one of these methods:
•
Leave the Use the same port range for Internal port check box selected.
•
Type the port numbers in the Internal port range field.
12.
Type the IP address in the Internal IP address fields or select the radio button for
an attached device listed in the table.
13. Click the Apply button.
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Your settings are saved. The service is now in the table on the Port Forwarding / Port
Triggering page.
Edit a port forwarding service
To edit a port forwarding entry:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4.
Select ADVANCED > Advanced > Port Forwarding / Port Triggering.
The Port Forwarding / Port Triggering page displays.
5. Leave the Port Forwarding radio button selected as the service type.
6. In the table, select the radio button next to the service name.
7. Click the Edit Service button.
The Ports - Custom Services page displays.
8.
Specify changes to any of the following settings:
•
Service Name. Type the service name.
•
Protocol. Select the protocol. If you are unsure, select TCP/UDP.
•
External port range. Enter the port numbers.
•
For the internal ports, leave the Use the same port range for Internal port check
box selected or enter the ports in the Internal port range field.
•
Internal IP address. Type the IP address in the Internal IP address fields, or
select the radio button for an attached device listed in the table.
9. Click the Apply button.
Your settings are saved. The service is changed in the table on the Port Forwarding
/ Port Triggering page.
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Delete a port forwarding entry
To delete a port forwarding entry:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4.
Select ADVANCED > Advanced > Port Forwarding / Port Triggering.
The Port Forwarding / Port Triggering page displays.
5. Select the Port Forwarding radio button as the service type.
6. In the table, select the radio button next to the service name.
7. Click the Delete Service button.
The port forwarding entry is removed from the table.
How the router implements the port forwarding rule
The following sequence shows the effects of a port forwarding rule:
1. When you type the URL www.example.com in your browser, the browser sends a
web page request message with the following destination information:
•
Destination address. The IP address of www.example.com, which is the address
of your router.
•
Destination port number. 80, which is the standard port number for a web server
process.
2.
Your router receives the message and finds your port forwarding rule for incoming
port 80 traffic.
3. The router changes the destination in the message to IP address 192.168.1.123 and
sends the message to that computer.
4. Your web server at IP address 192.168.1.123 receives the request and sends a reply
message to your router.
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5.
Your router performs Network Address Translation (NAT) on the source IP address,
and sends the reply through the Internet to the computer or WiFi device that sent
the web page request.
Application example: Make a local web server public
If you host a web server on your local network, you can use port forwarding to allow
web requests from anyone on the Internet to reach your web server.
To make a local web server public:
1.
Assign your web server either a fixed IP address or a dynamic IP address using DHCP
address reservation.
In this example, your router always gives your web server an IP address of
192.168.1.33.
2.
In the Port Forwarding/Port Triggering page, configure the router to forward the
HTTP service to the local address of your web server at 192.168.1.33.
HTTP (port 80) is the standard protocol for web servers.
3.
(Optional) Register a host name with a Dynamic DNS service, and specify that name
on the Dynamic DNS page of the router.
Dynamic DNS makes it much easier to access a server from the Internet because you
can type the name in the Internet browser. Otherwise, you must know the IP address
that the ISP assigned, which typically changes.
Manage port triggering
Port triggering is a dynamic extension of port forwarding that is useful in these cases:
•
An application must use port forwarding to more than one local computer (but not
simultaneously).
•
An application must open incoming ports that are different from the outgoing port.
With port triggering, the router monitors traffic to the Internet from an outbound “trigger”
port that you specify. For outbound traffic from that port, the router saves the IP address
of the computer that sent the traffic. The router temporarily opens the incoming port
or ports that you specify in your rule and forwards that incoming traffic to that destination.
Port forwarding creates a static mapping of a port number or range of ports to a single
local computer. Port triggering can dynamically open ports to any computer when
needed and close the ports when they are no longer needed.
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Add a port triggering service
To add a port triggering service:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4.
Select ADVANCED > Advanced > Port Forwarding / Port Triggering.
The Port Forwarding / Port Triggering page displays.
5. Select the Port Triggering radio button.
The page adjusts.
6. Click the Add Service button.
The Port Triggering - Services page displays.
7.
In the Service Name field, type a descriptive service name.
8. In the Service User menu, select Any, or select Single address and enter the IP
address of one computer:
•
Any. This selection (the default) allows any computer on the Internet to use this
service.
•
Single address. This selection restricts the service to a particular computer. Enter
the IP address in the field that becomes available with this selection from the
menu.
9. From the Service Type menu, select the service type, either TCP or UDP.
10.
In the Triggering Port field, enter the number of the outbound traffic port that must
open the inbound ports.
11. From the Connection Type menu, select the inbound connection type, TCP, UDP,
or TCP/UDP.
If you are not sure, select TCP/UDP.
12. Enter the inbound connection port numbers the Starting Port, and Ending Port
fields.
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13. Click the Apply button.
The service is now in the Portmap Table.
Disable port triggering or change the time-out period
By default, port triggering is enabled and a default time-out period is defined. You can
disable port triggering or change the time-out period.
To disable port triggering or change the time-out period:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4.
Select ADVANCED > Advanced > Port Forwarding / Port Triggering.
The Port Forwarding / Port Triggering page displays.
5. Select the Port Triggering radio button.
The page adjusts.
6. To disable port triggering, select the Disable Port Triggering check box.
If this check box is selected, the router does not use port triggering even if you
specified port triggering settings.
7.
To change the time-out period, in the Port Triggering Timeout field, enter a value
up to 9999 minutes.
This value controls how long the inbound ports stay open when the router detects
no activity. This value is required because the router cannot detect when the
application terminates.
Application example: Port triggering for Internet Relay Chat
Some application servers, such as FTP and IRC servers, send replies to multiple port
numbers. Using port triggering, you can tell the router to open more incoming ports
when a particular outgoing port starts a session.
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An example is Internet Relay Chat (IRC). Your computer connects to an IRC server at
destination port 6667. The IRC server not only responds to your originating source port,
but also sends an “identify” message to your computer on port 113. Using port triggering,
you can tell the router, “When you initiate a session with destination port 6667, you must
also allow incoming traffic on port 113 to reach the originating computer.” The following
sequence shows the effects of the port triggering rule you define:
1. You open an IRC client program to start a chat session on your computer.
2. Your IRC client composes a request message to an IRC server using a destination
port number of 6667, the standard port number for an IRC server process. Your
computer then sends this request message to your router.
3. Your router creates an entry in its internal session table describing this communication
session between your computer and the IRC server. Your router stores the original
information, performs Network Address Translation (NAT) on the source address
and port, and sends this request message through the Internet to the IRC server.
4.
Noting your port triggering rule and observing the destination port number of 6667,
your router creates another session entry to send any incoming port 113 traffic to
your computer.
5. The IRC server sends a return message to your router using the NAT-assigned source
port (for example, port 33333) as the destination port. The IRC server also sends an
“identify” message to your router with destination port 113.
6. When your router receives the incoming message to destination port 33333, it checks
its session table to see if a session is active for port number 33333. Finding an active
session, the router restores the original address information replaced by NAT and
sends this reply message to your computer.
7. When your router receives the incoming message to destination port 113, it checks
its session table and finds an active session for port 113 associated with your
computer. The router replaces the message’s destination IP address with your
computer’s IP address and forwards the message to your computer.
8.
When you finish your chat session, your router eventually senses a period of inactivity
in the communications. The router then removes the session information from its
session table, and incoming traffic is no longer accepted on port numbers 33333 or
113.
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10
Use VPN to Access Your Network
You can use OpenVPN software to remotely access your router using virtual private
networking (VPN). This chapter explains how to set up and use VPN access.
This chapter includes the following sections:
• Set up a VPN connection
• Specify VPN service in the router
• Install OpenVPN software
• Use a VPN tunnel on your Windows-based computer
• Use VPN to access your Internet service at home
99
Set up a VPN connection
A virtual private network (VPN) lets you use the Internet to securely access your network
when you aren’t home.
This type of VPN access is called a client-to-gateway tunnel. The computer is the client,
and the router is the gateway. To use the VPN feature, you must log in to the router and
enable VPN, and you must install and run VPN client software on the computer.
VPN uses DDNS or a static IP address to connect with your router.
To use a DDNS service, register for an account with a host name (sometimes called a
domain name). You use the host name to access your network. The router supports
these accounts: NETGEAR, No-IP, and Dyn.
If your Internet service provider (ISP) assigned a static WAN IP address (such as 50.196.x.x
or 10.x.x.x) that never changes to your Internet account, the VPN can use that IP address
to connect to your home network.
Specify VPN service in the router
You must specify the VPN service settings in the router before you can use a VPN
connection.
To specify the VPN service:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced > VPN Service.
The VPN Service page displays.
5. Select the Enable VPN Service check box.
By default, VPN uses the UDP service type with port number 12973 for TUN mode
and port number 12874 for TAP mode. If you want to customize the service type,
mode, and port, we recommend that you change these settings before you install
the OpenVPN software.
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6. To change the TUN mode service type, select the UCP or TCP radio button.
7. To change the TUN mode service port, type the port number that you want to use
in the field.
The default port number is 12973.
8. To change the TAP mode service type, select the UCP or TCP radio button.
9. To change the TAP mode service port, type the port number that you want to use
in the field.
The default port number is 12974.
10. Click the Apply button.
Your settings are saved. VPN is enabled in the router, but you must install and set
up OpenVPN software on your computer or mobile device before you can use a
VPN connection.
Install OpenVPN software
You must install this software on each Windows-based computer, Mac computer, iOS
device, or Android device that you plan to use for VPN connections to your router.
Install OpenVPN software on your Windows-based
computer
You must install this software on each Windows-based computer that you plan to use
for VPN connections to your router.
To install VPN client software on your Windows-based computer:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced > VPN Service.
The VPN Service page displays.
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5. Make sure that the Enable VPN Service check box is selected.
6.
Specify any VPN service settings on the page.
For more information, see Specify VPN service in the router on page 100.
7.
Click the For Windows button to download the OpenVPN configuration files.
8. Visit openvpn.net/community-downloads/ to download the OpenVPN client utility.
9.
In the Windows Installer section of the page, double-click the
openVPN-install-xxx.exe link.
10.
Download and install the Open VPN software on your computer, click the
openVPN-install-xxx.exe file.
11. Click the Next button.
12. When prompted, read the License Agreement and click the I Agree button.
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13. Leave the check boxes selected, and click the Next button.
14.
To specify the destination folder, click the Browse button and select a destination
folder.
15. Click the Install button.
The window displays the progress of the installation and then displays the final
installation page.
16. Click the Finish button.
17.
Unzip the configuration files that you downloaded and copy them to the folder where
the VPN client is installed on your device.
For a client device with Windows 64-bit system, the VPN client is installed at
C:\Programfiles\OpenVPN\config\ by default.
18.
For a client device with Windows, modify the VPN interface name to NETGEAR-VPN:
a.
On your computer, go to the Networks page. If you are using Windows 10, select
Control Panel > Network and Sharing Center > Change adapter settings.
b.
In the local area connection list, find the local area connection with the device
name TAP-Windows Adapter.
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c. Select the local area connection and change its name (not its device name) to
NETGEAR-VPN.
If you do not change the VPN interface name, the VPN tunnel connection will fail.
For more information about using OpenVPN on your Windows-based computer,
visit
https://openvpn.net/index.php/open-source/documentation/howto.html#quick.
Install OpenVPN software on your Mac computer
You must install this software on each Mac computer that you plan to use for VPN
connections to your router.
To install VPN client software on your Mac computer:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced > VPN Service.
The VPN Service page displays.
5. Make sure that the Enable VPN Service check box is selected.
6.
Specify any VPN service settings on the page.
For more information, see Specify VPN service in the router on page 100.
7.
Click the For non-Windows button to download the OpenVPN configuration files.
8.
Visit https://tunnelblick.net/index.html to download the OpenVPN client utility for
Mac OS X.
9.
Download and install the file.
10.
Unzip the configuration files that you downloaded and copy them to the folder where
the VPN client is installed on your device.
The client utility must be installed by a user with administrative privileges.
For more information about using OpenVPN on your Mac computer, visit
https://openvpn.net/vpn-server-resources/installation-guide-for-openvpn-connect-client-on-macos/.
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Install OpenVPN software on an iOS device
You must install this software on each iOS device that you plan to use for VPN connections
to your router.
To install VPN client software on an iOS device:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced > VPN Service.
The VPN Service page displays.
5. Make sure that the Enable VPN Service check box is selected.
6.
Specify any VPN service settings on the page.
For more information, see Specify VPN service in the router on page 100.
7.
Click the For Smart Phone button to download the OpenVPN configuration files.
8.
On your iOS device, download and install the OpenVPN Connect app from the Apple
app store.
9.
On your computer, unzip the configuration files that you downloaded and send the
files to your iOS device.
Note that when you open the .ovpn file, a list of apps displays. Select the OpenVPN
Connect app to open the .ovpn file.
For more information about using OpenVPN on your iOS device, visit
http://www.vpngate.net/en/howto_openvpn.aspx#ios.
Install OpenVPN software on an Android device
You must install this software on each Android device that you plan to use for VPN
connections to your router.
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To install VPN client software on an Android device:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced > VPN Service.
The VPN Service page displays.
5. Make sure that the Enable VPN Service check box is selected.
6.
Specify any VPN service settings on the page.
For more information, see Specify VPN service in the router on page 100.
7.
Click the For Smart Phone button to download the OpenVPN configuration files.
8.
On your Android device, download and install the OpenVPN Connect app from the
Google Play Store.
9.
On your computer, unzip the configuration files that you downloaded and send the
files to your Android device.
10.
Open the files on your Android device.
11.
Open the .ovpn file using the OpenVPN Connect app.
For more information about using OpenVPN on your Android device, visit
http://www.vpngate.net/en/howto_openvpn.aspx#android.
Use a VPN tunnel on your Windows-based
computer
After you set up the router to use VPN and install the OpenVPN application on your
computer, you can open a VPN tunnel from your computer to your router over the
Internet.
For the VPN tunnel to work, the local LAN IP address of the remote router must use a
different LAN IP scheme from that of the local LAN where your VPN client computer is
connected. If both networks use the same LAN IP scheme, when the VPN tunnel is
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established, you cannot access your home router or your home network with the
OpenVPN software.
The default LAN IP address scheme for the router is 192.x.x.x.The most common IP
schemes are 192.x.x.x, 172.x.x.x, and 10.x.x.x. If you experience a conflict, change the
IP scheme either for your home network or for the network with the client VPN computer.
For information about changing these settings, see Change the LAN TCP/IP settings on
page 58.
To open a VPN tunnel:
1. Launch the OpenVPN application with administrator privileges.
Figure 6. The OpenVPN icon displays in the Windows taskbar.
TIP: You can create a shortcut to the VPN program, then use the shortcut to access
the settings and select the run as administrator check box. Then every time you
use this shortcut, OpenVPN automatically runs with administrator privileges.
2. Right-click the OpenVPN icon.
3. Select Connect.
The VPN connection is established. You can launch a web browser and log in to your
router.
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Use VPN to access your Internet service at
home
When you’re away from home and you access the Internet, you usually use a local Internet
service provider. For example, at a coffee shop you might be given a code that lets you
use the coffee shop’s Internet service account to surf the web.
Orbi Pro lets you use a VPN connection to access your own Internet service when you’re
away from home. You might want to do this if you travel to a geographic location that
doesn’t support all the Internet services that you use at home. For example, your Netflix
account might work at home but not in a different country.
Set up VPN client Internet access in the router
By default, the router is set up to allow VPN connections only to your home network,
but you can change the settings to allow Internet access. Accessing the Internet remotely
through a VPN might be slower than accessing the Internet directly.
To allow VPN clients to use your home Internet service:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced > VPN Service.
The VPN Service page displays.
5. Select the Enable VPN Service radio button.
6. Scroll down to the Clients will use this VPN connection to access section, and select
the All sites on the Internet & Home Network radio button.
When you access the Internet with the VPN connection, instead of using a local
Internet service, you use the Internet service from your home network.
7. Click the Apply button.
Your settings are saved.
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Block VPN client Internet access in the router
By default, the router is set up to allow VPN connections only to your home network,
not to the Internet service for your home network. If you changed this setting to allow
Internet access, you can change it back.
To allow VPN clients to access only your home network and block access to the
Internet service for your home network:
1.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced > VPN Service.
The VPN Service page displays.
5. Select the Enable VPN Service radio button.
6. Scroll down to the Clients will use this VPN connection to access section, and select
the Home Network only radio button.
This is the default setting. The VPN connection is only to your home network, not to
the Internet service for your home network.
7. Click the Apply button.
Your settings are saved.
Use a VPN tunnel to access your Internet service at home
To access your Internet service:
1. Set up the router to allow VPN access to your Internet service.
See Specify VPN service in the router on page 100.
2. On your computer, launch the OpenVPN application.
The OpenVPN icon displays in the Windows taskbar.
3. Right-click the icon and select Connect.
4. When the VPN connection is established, launch your Internet browser.
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A
Troubleshooting
This chapter provides information to help you diagnose and solve problems you might
experience with your Orbi router or satellite. If you do not find the solution here, check
the NETGEAR support site at support.netgear.com for product and contact information.
This chapter includes the following sections:
• Troubleshoot With the LEDs
• Troubleshoot the mobile broadband Internet connection
• You cannot log in to the router
• Changes Not Saved
• Troubleshoot WiFi connectivity
• Troubleshoot your network using the ping utility
• The router and satellite do not sync
110
Troubleshoot With the LEDs
You can use the LEDs on the front panel of the mobile router for troubleshooting.
Power LED Is Off
•
Make sure that the power adapter is securely connected to your mobile router and
securely connected to a working power outlet.
•
Check that you are using the power adapter that NETGEAR supplied for this product.
•
If the problem persists, contact technical support for help at
LEDs Never Turn Off
When the mobile router is turned on, the LEDs light for about 10 seconds and then turn
off. If all the LEDs stay on, this indicates a fault within the mobile router.
If all LEDs are still lit one minute after power-up, do the following:
•
Cycle the power to see if the mobile router recovers.
•
Press and hold the Reset button to return the mobile router to its factory settings.
For more information, see .
If the error persists, a hardware problem might be the asue. Contact technical support
at .
Internet LED Is Off
If the Internet LED is off and the mobile router is connected to the cable television cable,
try the following:
•
Make sure that the coaxial cable connections are secure at the mobile router and at
the wall jack.
•
Make sure that your cable Internet provider provisioned your cable Internet service.
Your provider can verify that the signal quality is good enough for mobile router
service.
•
Remove any excessive splitters that are on your cable line.
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Troubleshoot the mobile broadband Internet
connection
If your router cannot access the Internet over a mobile broadband connection, check
the following:
•
Make sure that the nano SIM card is inserted correctly into the router.
•
Check with your 5G/LTE provider to ensure that good coverage exists in the area.
•
Make sure that your 5G/LTE provider account is active.
•
Check to see if the router gets better access to the mobile broadband signal if you
move the router closer to a window or higher up in your home.
•
Check to see if your 5G/LTE provider is experiencing network problems. It might
not be that the router cannot connect to the Internet, but rather that your 5G/LTE
provider cannot provide an Internet connection.
•
You might need to change the APN . Contact your 5G/.LTE provider.
Note: If you call your 5G/LTE provider, they might want you to provide information
about your mobile broadband connection.
You cannot log in to the router
Make sure that your computer or mobile device is connected to the Orbi WiFi network.
If you do not want to use a WiFi connection, you can connect your computer to the Orbi
router with an Ethernet cable.
If you changed the admin password and you forgot what it is, see Recover the admin
password.
Changes Not Saved
If the mobile router does not save the changes you that make in the mobile router
interface, check the following:
•
When entering configuration settings, always click the >Apply button before moving
to another page or tab, or your settings are lost.
•
Click the Refresh or Reload button in the web browser. The changes might be saved,
but the old settings might be in the web browser’s cache.
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Troubleshoot WiFi connectivity
If you are experiencing trouble connecting to the Orbi WiFi network, try to isolate the
problem:
•
Can your WiFi-enabled computer or mobile device that you are using find your WiFi
network?
•
Does your WiFi-capable device support the security that you are using for your WiFi
network (WPA3, WPA2, or WPA)?
•
To view the WiFi settings for the router, use an Ethernet cable to connect a computer
to an Ethernet port on the router. Then log in to the router, and select BASIC >
Wireless.
Note: Be sure to click the Apply button if you change settings.
•
If you are trying to connect to the 5 GHz WiFi band, does your WiFi-enabled computer
or mobile device support this standard?
•
Did your computer or WiFi device automatically connect to a different WiFi network
in your area, such as a WiFi hotspot?
Troubleshoot your network using the ping
utility
Most network devices and routers contain a ping utility that sends an echo request
packet to the designated device. The device then responds with an echo reply. You can
easily troubleshoot a network using the ping utility in your computer or workstation.
Test the LAN path to your router
You can ping the router from your computer to verify that the LAN path to your router
is set up correctly.
To ping the router from a Windows-based computer:
1. From the Windows toolbar, click the Start button and select Run.
2.
In the field provided, type ping followed by the IP address of the router, as in this
example:
ping www.routerlogin.net
3. Click the OK button.
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You see a message like this one:
Pinging <IP address > with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, one of the following problems might be occurring:
•
Wrong physical connections
For a wired connection, make sure that the numbered LAN port LED is lit for the port
to which you are connected.
Check to see that the appropriate LEDs are lit for your network devices. If your router
and computer are connected to a separate Ethernet switch, make sure that the link
LEDs are lit for the switch ports that are connected to your computer and router.
•
Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both installed
and configured on your computer.
Verify that the IP address for your router and your computer are correct and that the
addresses are on the same subnet.
Test the path from your computer to a remote device
After verifying that the LAN path works correctly, test the path from your computer to
a remote device.
To test the path from your computer to a remote device:
1. From the Windows toolbar, click the Start button and select Run.
2. In the Windows Run window, type:
ping -n 10 <IP address>
where <IP address> is the IP address of a remote device such as your ISP DNS server.
If the path is functioning correctly, messages display that are similar to those shown in
Test the LAN path to your router on page ?.
If you do not receive replies, check the following:
•
Check to see that the IP address of your router is listed as the default gateway for
your computer. If DHCP assigns the IP configuration of your computers, this
User Manual114Troubleshooting
Orbi 5G WiFi 6 Mesh System
information is not visible in your computer Network Control Panel. Verify that the IP
address of the router is listed as the default gateway.
•
Check to see that the network address of your computer (the portion of the IP address
specified by the subnet mask) is different from the network address of the remote
device.
•
Check to see that your cable or DSL modem is connected and functioning.
•
If your ISP assigned a host name to your computer, enter that host name as the
account name on the Internet Setup page.
•
Your ISP might be rejecting the Ethernet MAC addresses of all but one of your
computers.
Many broadband ISPs restrict access by allowing traffic only from the MAC address of
your broadband modem. Some ISPs additionally restrict access to the MAC address of
a single computer connected to that modem. If your ISP does this, configure your router
to “clone” or “spoof” the MAC address from the authorized computer.
The router and satellite do not sync
If you are experiencing difficulty syncing the router and the satellite, we recommend
that you move the satellite into the same room as the router during the sync. Then move
the satellite to a different location.
To sync the router and the satellite:
1. Place the satellite in the same room as the Orbi router.
Use this satellite location only during the sync process.
2. Connect the satellite to a power source.
3.
Wait for the satellite LED to light solid white or magenta.
4. Press the Sync button on the router and then within two minutes, press the Sync
button on the satellite.
5.
Wait for the satellite to light.
The satellite LED pulses white while it attempts to sync with the router. After the LED
pulses white, it lights one of the following colors:
•
Blue. The Orbi router and satellite successfully synced, and the connection
between the router and satellite is good.
•
Amber. The Orbi router and satellite failed to sync. Try repeating Step 4 again.
If the sync keeps failing, try moving the satellite to a different location that's closer
to the router.
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6. Move the satellite to a new location and connect the satellite to a power source.
7. At the new location, check the satellite LED and make sure it lights blue.
If the satellite LED lights blue, the satellite synced successfully. If the satellite LED
lights amber, move the satellite closer to the router and try again. The satellite must
be within range of the router's WiFi cover area for a good connection to the router.
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Reset to Factory Settings
You can return the modem router and satellite to its factory settings. Use the end of a
paper clip or a similar object to press and hold the Reset button on the back of the
modem router or satellite for at least seven seconds. The modem router or satellite
resets, and returns to the factory settings.
Factory Settings for Orbi Modem Router NBR750
The following table shows the factory default settings for the modem router.
Table 4. Factory default settings for the modem router
Default SettingFeature
orbilogin.comUser login URLRouter
login
adminUser name (case-sensitive)
passwordLogin password (case-sensitive)
Always use Mobile NetworkInternet connection modeMobile
boadband
Internet
connection
AutomaticNetwork mode
PDP-IP(IPv4)PDP
NoneAuthentication
DisabledRoaming
Use default hardware addressWAN MAC addressWired
Internet
connection
1500WAN MTU size
AutoSensingPort speed
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Table 4. Factory default settings for the modem router (Continued)
Default SettingFeature
192.168.1.1LAN IPLocal
network
(LAN)
255.255.255.0Subnet mask
EnabledDHCP server
192.168.1.2 to 192.168.1.254DHCP range
192.168.1.2DHCP starting IP address
192.168.1.254DHCP ending IP address
DisabledDMZ
GMT for WW except NA, GMT-8 for NATime zone
DisabledTime zone adjusted for daylight saving time
Disabled (except traffic on port 80, the HTTP port)Inbound (communications coming in from the
Internet)
Firewall
Enabled (all)Outbound (communications going out to the
Internet)
DisabledSource MAC filtering
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Table 4. Factory default settings for the modem router (Continued)
Default SettingFeature
EnabledWiFi communicationWiFi
See router labelSSID name
EnabledBroadcast SSID
Note:
Maximum wireless signal rate derived from IEEE
Standard 802.11 specifications. Actual throughput
can vary. Network conditions and environmental
factors, including volume of network traffic, building
materials and construction, and network overhead,
lower actual data throughput rate.
Transmission speed
United States in the US; otherwise, varies by regionCountry/region
AutoRF channel 2.4 GHz fronthaul
AutoRF channel 2.5 GHz backhaul
NA: Channel 48
WW: Channel 36
RF channel 5 GHz fronthaul
NA: Channel 157
WW: Channel 108
RF channel 5 GHz backhaul
Factory Settings for Orbi Satellite Model RBS750
The following table shows the factory default settings for the satellite.
Table 5. Factory default settings for the satellite
Default SettingFeature
orbilogin.comUser login URLRouter
login
adminUser name
(case-sensitive)
passwordLogin password
(case-sensitive)
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Table 5. Factory default settings for the satellite (Continued)
Default SettingFeature
Use default hardware
address
WAN MAC addressInternet
connection
1500WAN MTU size
AutoSensingPort speed
192.168.1.250LAN IPLocal
network
(LAN)
255.255.255.0Subnet mask
EnabledDHCP server
192.168.1.2 to
192.168.1.254
DHCP range
192.168.1.2DHCP starting IP address
192.168.1.254DHCP ending IP address
DisabledDMZ
GMT for WW except NA
and GR, GMT+1 for GR,
GMT-8 for NA
Time zone
DisabledTime zone adjusted for
daylight saving time
DisabledSNMP
Disabled (except traffic on
port 80, the HTTP port)
Inbound
(communications coming
in from the Internet)
Firewall
Enabled (all)Outbound
(communications going
out to the Internet)
DisabledSource MAC filtering
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Table 5. Factory default settings for the satellite (Continued)
Default SettingFeature
EnabledWiFi communicationWiFi
See satellite labelSSID name
WPA2-PSK (AES)Security
EnabledBroadcast SSID
Auto
1
Transmission speed
United States in the USCountry/region
2.4 GHz front and back
haul: Auto
5 GHz front haul: Channel
48
5 GHz back haul: Channel
157
RF channel
1
Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput can vary. Network
conditions and environmental factors, including volume of network traffic, building materials and construction, and
network overhead, lower actual data throughput rate.
Technical Specifications
The following are the technical specifications for Orbi modem router and satellite.
Technical Specifications for Orbi Modem Router NBR750
The following table shows the technical specifications for the modem router.
Table 6. Modem router specifications
DescriptionFeature
TCP/IP, DHCP, Dynamic DNS, and UPnPData and routing protocols
North America: 100-120V, 50/60 Hz input
UK: 220V, 50/60 Hz, input
Europe: 220V, 50/60 Hz input
All regions (output): 12V/3.5A DC output
Power adapter
7.7.2 x 9.69 x 3.46 in. (196.1 x 246.1 x 1.41 mm) eachDimensions
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Table 6. Modem router specifications (Continued)
DescriptionFeature
2.75 lb (1247 g)Weight
0° to 40°C (32º to 104ºF)Operating temperature
90% maximum relative humidity, noncondensingOperating humidity
FCC Part 15 Class B
EN 55032/24/35
EN 301489-1-17-52
Electromagnetic emissions
10BASE-T or 100BASE-TX or 1000BASE-T, RJ-45LAN
Mobile bands worldwide
•
4G bands (LTE-FDD): 1, 3, 7, 8, 20, 28
•
4G bands (LTE-TDD): 38, 40, 41
•
5G bands: n1, n3, n7, n8, n20, n28, n40, n41, n77, n78
Mobile bands United States
•
4G bands (LTE-FDD): 2, 4, 5, 7, 12, 13, 14, 25, 26, 29, 30, 66, 71
•
4G bands (LTE-TDD): 41, 48
•
5G bands: n2, n5, n25, n41, n48, n66, n71, n77
Mobile bands Canada
•
4G bands (LTE-FDD): 2, 4, 5, 7, 12, 13, 17, 29, 66
•
4G bands (LTE-TDD): 38, 41
•
5G bands: n2, n5, n25, n66, n71, n77, n78
5G NR SA/NSA
LTE Cat 20
WAN
Maximum wireless signal rate complies with the IEEE 802.11 standard.
Note: Maximum wireless signal rate derived from IEEE Standard 802.11
specifications. Actual throughput can vary. Network conditions and
environmental factors, including volume of network traffic, building materials
and construction, and network overhead, lower actual data throughput rate.
WiFi
2.4 GHz: Max. 600 Mbps
5 GHz Front haul: Max. 1200 Mbps
5 GHz Back haul: Max. 2400 Mbps
Radio data rates
IEEE 802.11b/g/n/ax
2.4 GHz–1025-QAM support
Data encoding standards radio 1
IEEE 802.11a/n/ac/ax
5GHz—1024-QAM support
Data encoding standards radio 2
IEEE 802.11a/n/ac/ax
5GHz—1024-QAM support
Data encoding standards radio 3
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Orbi 5G WiFi 6 Mesh System
Table 6. Modem router specifications (Continued)
DescriptionFeature
Limited by the amount of WiFi network traffic generated by each node (typically
50–70 nodes)
2.4 GHz: 127
5 GHz (front haul): 127
Maximum number of computers
per wireless network
2.412–2.472 GHz (Europe ETSI)
2.412–2.462 GHz (US)
5.18–5.24 GHz and 5.745–5.825 GHz (US)
5.18–5.24 GHz and 5.5–5.7 GHz (Europe)
Operating frequency range
WPA2-PSK [AES]
WPA-PSK [TKIP] + WPA2-PSK [AES]
WPA3-Personal [AES]
802.11 security
Technical specifications for Orbi satellite model RBS750
The following table shows the technical specifications for Orbi satellite model RBS750.
Table 7. Technical specifications for Orbi satellite model RBS750
DescriptionFeature
TCP/IP, DHCP, Dynamic DNS, and UPnPData and routing protocols
North America: 120V, 60 Hz, inputPower adapter
9.1 x 7.2 x 2.8 in. (231 x 183 x 71 mm)Dimensions
1.9 lb (862 g)Weight
0° to 40°C (32º to 104ºF)Operating temperature
90% maximum relative humidity, noncondensingOperating humidity
FCC Part 15, Subpart B, Class B
IECS-003, Class B
EN 55032, EN 55035, Class B
AS/NZS CISPR 32, Class B
Electromagnetic emissions
Compatible with 10BASE-T, 100BASE-TX, 1000BASE-T, RJ-45LAN
Maximum wireless signal rate complies with the IEEE 802.11 standard.
Note: Maximum wireless signal rate derived from IEEE Standard 802.11
specifications. Actual throughput can vary. Network conditions and
environmental factors, including volume of network traffic, building
materials and construction, and network overhead, lower actual data
throughput rate.
WiFi
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Table 7. Technical specifications for Orbi satellite model RBS750 (Continued)
DescriptionFeature
2.4 GHz: Max. 600 Mbps
5 GHz fronthaul: Max. 1200 Mbps
5 GHz backhaul: Max. 2400 Mbps
Radio data rates
IEEE 802.11b/g/n/ax
2.4GHz—1024-QAM support
Data encoding standards radio 1
IEEE 802.11a/n/ac/ax
5GHz—1024-QAM support
Data encoding standards radio 2
IEEE 802.11a/n/ac/ax
5GHz—1024-QAM support
Data encoding standards radio 3
Limited by the amount of WiFi network traffic generated by each node
(typically 50–70 nodes)
2.4 GHz: 127
5 GHz (fronthaul): 127
Maximum number of computers
per wireless network
2.412–2.472 GHz (Europe ETSI, Japan, and China)
2.412–2.462 GHz (US)
2.4 GHz operating frequency range
5.18–5.24 GHz and 5.745–5.825 GHz (US and China)
5.18–5.24 GHz and 5.5–5.7 GHz (Europe and Japan)
5 GHz operating frequency range
WPA2-PSK [AES]
WPA-PSK [TKIP] + WPA2-PSK [AES]
WPA3-Personal [AES]
802.11 security
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