HP T3U56A Color LaserJet Enterprise Flow MFP M776zs User Manual

www.hp.com/videos/LaserJet

www.hp.com/support/colorljM776MFP

HP Color LaserJet Enterprise MFP M776

User Guide

Legal information

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed

under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements

accompanying such products and services. Nothing herein should be construed as constituting an

additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 1, 10/2019

Trademark Credits

Adobe

, Adobe Photoshop

, Acrobat

, and PostScript

are trademarks of Adobe Systems Incorporated.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.

macOS is a trademark of Apple Inc., registered in the U.S. and other countries.

AirPrint is a trademark of Apple Inc., registered in the U.S. and other countries.

Google™ is a trademark of Google Inc.

Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft

Corporation.

UNIX

is a registered trademark of The Open Group.

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Table of contents

1 Printer overview..................................................................................................................................................................................................................................... 1

Warning icons................................................................................................................................................................................................................................... 1

Potential shock hazard ............................................................................................................................................................................................................. 2

Printer views..................................................................................................................................................................................................................................... 2

Printer front view................................................................................................................................................................................................................ 2

Printer back view................................................................................................................................................................................................................ 4

Interface ports.....................................................................................................................................................................................................................4

Control-panel view............................................................................................................................................................................................................ 5

How to use the touchscreen control panel ..........................................................................................................................................7

Printer specifications ................................................................................................................................................................................................................ 8

Technical specifications...............................................................................................................................................................................................8

Supported operating systems................................................................................................................................................................................ 11

Mobile printing solutions............................................................................................................................................................................................ 12

Printer dimensions.......................................................................................................................................................................................................... 13

Power consumption, electrical specifications, and acoustic emissions ...............................................................................15

Operating-environment range ............................................................................................................................................................................... 15

Printer hardware setup and software installation ..............................................................................................................................................16

2 Paper trays..............................................................................................................................................................................................................................................17

Introduction......................................................................................................................................................................................................................................17

Load paper to Tray 1 (multipurpose tray).....................................................................................................................................................................17

Load Tray 1 (multipurpose tray)..............................................................................................................................................................................18

Tray 1 paper orientation...............................................................................................................................................................................................19

Use alternative letterhead mode.........................................................................................................................................................................24

Enable Alternative Letterhead Mode by using the printer control-panel menus...................................................24

Load paper to Tray 2..................................................................................................................................................................................................................24

Load Tray 2............................................................................................................................................................................................................................24

Tray 2 paper orientation............................................................................................................................................................................................. 26

Enable Alternative Letterhead Mode by using the printer control-panel menus.................................................. 29

Load paper to the 550-sheet paper tray...................................................................................................................................................................30

Load paper to the 550-sheet paper tray........................................................................................................................................................30

550-sheet paper tray paper orientation........................................................................................................................................................ 32

Enable Alternative Letterhead Mode by using the printer control-panel menus.................................................. 35

Load paper to the 2 x 550-sheet paper trays........................................................................................................................................................36

Load paper to the 2 x 550-sheet paper trays.............................................................................................................................................36

2 x 550-sheet paper tray paper orientation................................................................................................................................................38

Enable Alternative Letterhead Mode by using the printer control-panel menus................................................... 41

Load paper to the 2,700-sheet high-capacity input paper trays .............................................................................................................. 41

Load paper to the 2,700-sheet high-capacity input paper trays................................................................................................... 41

2,700-sheet HCI paper tray paper orientation...........................................................................................................................................43

Enable Alternative Letterhead Mode by using the printer control-panel menus..................................................45

Load and print envelopes.....................................................................................................................................................................................................46

Print envelopes.................................................................................................................................................................................................................46

Envelope orientation ....................................................................................................................................................................................................46

Load and print labels................................................................................................................................................................................................................47

Manually feed labels......................................................................................................................................................................................................47

Label orientation .............................................................................................................................................................................................................48

3 Supplies, accessories, and parts.........................................................................................................................................................................................49

Order supplies, accessories, and parts.................................................................................................................................................................... 49

Ordering.................................................................................................................................................................................................................................49

Supplies and accessories........................................................................................................................................................................................50

Maintenance/long-life consumables ................................................................................................................................................................ 51

Customer self-repair parts....................................................................................................................................................................................... 51

Dynamic security....................................................................................................................................................................................................................... 52

Configure the HP toner-cartridge-protection supply settings..................................................................................................................53

Enable or disable the Cartridge Policy feature.........................................................................................................................................53

Use the printer control panel to enable the Cartridge Policy feature........................................................................... 54

Use the printer control panel to disable the Cartridge Policy feature..........................................................................54

Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature............................................. 54

Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature............................................55

Troubleshoot Cartridge Policy control panel error messages........................................................................................... 55

Enable or disable the Cartridge Protection feature.............................................................................................................................. 55

Use the printer control panel to enable the Cartridge Protection feature................................................................56

Use the printer control panel to disable the Cartridge Protection feature...............................................................56

Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature..................................56

Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature..................................57

Troubleshoot Cartridge Protection control panel error messages.................................................................................57

Replace the toner cartridges............................................................................................................................................................................................58

Toner-cartridge information....................................................................................................................................................................................58

Remove and replace the cartridges.................................................................................................................................................................59

Replace the imaging drums ............................................................................................................................................................................................... 62

Imaging drum information........................................................................................................................................................................................ 62

Remove and replace the imaging drums ......................................................................................................................................................63

Replace the toner-collection unit...................................................................................................................................................................................66

Toner-collection unit information ........................................................................................................................................................................66

Remove and replace the toner-collection unit ...........................................................................................................................................67

Replace the staple cartridge (M776zs model only)............................................................................................................................................70

Staple cartridge information ..................................................................................................................................................................................70

Remove and replace the staple cartridge......................................................................................................................................................71

4 Print.............................................................................................................................................................................................................................................................73

Print tasks (Windows)...............................................................................................................................................................................................................73

How to print (Windows)................................................................................................................................................................................................73

Automatically print on both sides (Windows)..............................................................................................................................................74

Manually print on both sides (Windows) ........................................................................................................................................................74

Print multiple pages per sheet (Windows).....................................................................................................................................................75

Select the paper type (Windows).........................................................................................................................................................................75

Additional print tasks....................................................................................................................................................................................................76

Print tasks (macOS)...................................................................................................................................................................................................................77

How to print (macOS)....................................................................................................................................................................................................77

Automatically print on both sides (macOS)..................................................................................................................................................77

Manually print on both sides (macOS) .............................................................................................................................................................77

Print multiple pages per sheet (macOS).........................................................................................................................................................78

Select the paper type (macOS).............................................................................................................................................................................78

Store print jobs on the printer to print later or print privately ................................................................................................................... 79

Create a stored job (Windows).............................................................................................................................................................................. 79

Create a stored job (macOS)..................................................................................................................................................................................80

Print a stored job ..............................................................................................................................................................................................................81

Delete a stored job..........................................................................................................................................................................................................81

Delete a job that is stored on the printer.............................................................................................................................................81

Change the job storage limit....................................................................................................................................................................... 82

Information sent to printer for Job Accounting purposes ............................................................................................................... 82

Mobile printing ............................................................................................................................................................................................................................. 82

Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing.......................................................................................................................................... 82

Enable wireless printing..................................................................................................................................................................................83

Change the Wi-Fi Direct name...................................................................................................................................................................83

HP ePrint via email.........................................................................................................................................................................................................83

AirPrint....................................................................................................................................................................................................................................84

Android embedded printing....................................................................................................................................................................................85

Print from a USB flash drive...............................................................................................................................................................................................85

Enable the USB port for printing..........................................................................................................................................................................85

Method one: Enable the USB port from the printer control panel ...................................................................................85

Method two: Enable the USB port from the HP Embedded Web Server (network-connected

printers only) ...........................................................................................................................................................................................................85

Print USB documents ..................................................................................................................................................................................................86

Print using high-speed USB 2.0 port (wired)...........................................................................................................................................................86

Method one: Enable the high-speed USB 2.0 port from the printer control panel menus.........................................86

Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-

connected printers only) ............................................................................................................................................................................................87

5 Copy...........................................................................................................................................................................................................................................................88

Make a copy...................................................................................................................................................................................................................................88

Copy on both sides (duplex) ...............................................................................................................................................................................................90

Additional copy tasks.............................................................................................................................................................................................................. 92

6 Scan...........................................................................................................................................................................................................................................................93

Set up Scan to Email................................................................................................................................................................................................................93

Before you begin .............................................................................................................................................................................................................93

Step one: Access the HP Embedded Web Server (EWS)...................................................................................................................94

Step two: Configure the Network Identification settings.................................................................................................................. 95

Step three: Configure the Send to Email feature ....................................................................................................................................96

Method one: Basic configuration using the Email Setup Wizard .....................................................................................96

Method two: Advanced configuration using the Email Setup...........................................................................................100

Step four: Configure the Quick Sets (optional) .......................................................................................................................................104

Step five: Set up Send to Email to use Office 365 Outlook (optional) ....................................................................................105

Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook

account.....................................................................................................................................................................................................................105

Set up Scan to Network Folder......................................................................................................................................................................................108

Step one: Access the HP Embedded Web Server (EWS).................................................................................................................108

Step two: Set up Scan to Network Folder...................................................................................................................................................109

Method one: Use the Scan to Network Folder Wizard............................................................................................................109

Method two: Use Scan to Network Folder Setup ........................................................................................................................110

Step one: Begin the configuration ..............................................................................................................................................110

Step two: Configure the Scan to Network Folder settings........................................................................................ 111

Step three: Complete the configuration.................................................................................................................................118

Set up Scan to SharePoint.................................................................................................................................................................................................118

Step one: Access the HP Embedded Web Server (EWS)..................................................................................................................118

Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set......................................................119

Scan a file directly to a SharePoint site......................................................................................................................................................... 121

Quick Set scan settings and options for Scan to SharePoint ..................................................................................................... 122

Set up Scan to USB Drive ..................................................................................................................................................................................................123

Step one: Access the HP Embedded Web Server (EWS)..................................................................................................................124

Step two: Enable Scan to USB Drive................................................................................................................................................................124

Step three: Configure the Quick Sets (optional) .................................................................................................................................... 125

Default scan settings for Scan to USB Drive setup ............................................................................................................................ 126

Default file settings for Save to USB setup............................................................................................................................................... 126

Scan to email ...............................................................................................................................................................................................................................127

Scan to email....................................................................................................................................................................................................................127

Scan to job storage ................................................................................................................................................................................................................ 129

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Scan to job storage on the printer ...................................................................................................................................................................130

Print from job storage on the printer.............................................................................................................................................................. 132

Scan to network folder......................................................................................................................................................................................................... 132

Scan to network folder .............................................................................................................................................................................................132

Scan to SharePoint.................................................................................................................................................................................................................134

Scan to USB drive....................................................................................................................................................................................................................136

Use HP JetAdvantage business solutions............................................................................................................................................................138

Additional scan tasks............................................................................................................................................................................................................138

7 Fax.............................................................................................................................................................................................................................................................140

Set up fax .......................................................................................................................................................................................................................................140

Set up fax by using the printer control panel............................................................................................................................................140

Change fax configurations................................................................................................................................................................................................ 141

Fax dialing settings.......................................................................................................................................................................................................141

General fax send settings...................................................................................................................................................................................... 142

Fax receive settings....................................................................................................................................................................................................143

Send a fax......................................................................................................................................................................................................................................144

Additional fax tasks................................................................................................................................................................................................................146

8 Manage the printer........................................................................................................................................................................................................................147

Advanced configuration with the HP Embedded Web Server (EWS)..................................................................................................147

How to access the HP Embedded Web Server (EWS).......................................................................................................................148

HP Embedded Web Server features...............................................................................................................................................................149

Information tab....................................................................................................................................................................................................149

General tab.............................................................................................................................................................................................................149

Copy/Print tab ......................................................................................................................................................................................................150

Scan/Digital Send tab..................................................................................................................................................................................... 151

Fax tab ....................................................................................................................................................................................................................... 152

Supplies tab........................................................................................................................................................................................................... 153

Troubleshooting tab.........................................................................................................................................................................................153

Security tab ...........................................................................................................................................................................................................153

HP Web Services tab......................................................................................................................................................................................154

Networking tab....................................................................................................................................................................................................154

Other Links list.....................................................................................................................................................................................................156

Configure IP network settings.........................................................................................................................................................................................157

Printer sharing disclaimer.......................................................................................................................................................................................157

View or change network settings......................................................................................................................................................................157

Rename the printer on a network ......................................................................................................................................................................157

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Manually configure IPv4 TCP/IP parameters from the control panel......................................................................................158

Manually configure IPv6 TCP/IP parameters from the control panel......................................................................................158

Link speed and duplex settings..........................................................................................................................................................................159

Printer security features ....................................................................................................................................................................................................160

Security statements...................................................................................................................................................................................................160

Assign an administrator password .................................................................................................................................................................160

Use the HP Embedded Web Server (EWS) to set the password .....................................................................................160

Provide user access credentials at the printer control panel........................................................................................... 161

IP Security...........................................................................................................................................................................................................................161

Encryption support: HP High Performance Secure Hard Disks ..................................................................................................161

Lock the formatter........................................................................................................................................................................................................161

Energy-conservation settings.........................................................................................................................................................................................161

Set the sleep timer and configure the printer to use 1 watt or less of power....................................................................161

Set the sleep schedule............................................................................................................................................................................................. 162

Set the idle settings.................................................................................................................................................................................................... 162

HP Web Jetadmin.....................................................................................................................................................................................................................163

Software and firmware updates...................................................................................................................................................................................163

9 Solve problems................................................................................................................................................................................................................................164

Customer support...................................................................................................................................................................................................................164

Control panel help system.................................................................................................................................................................................................165

Reset factory settings..........................................................................................................................................................................................................165

Method one: Reset factory settings from the printer control panel........................................................................................165

Method two: Reset factory settings from the HP Embedded Web Server (network-connected

printers only).....................................................................................................................................................................................................................166

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel.....................................166

Change the “Very Low” settings ........................................................................................................................................................................166

Change the “Very Low” settings at the control panel .............................................................................................................166

For printers with fax capability .................................................................................................................................................................167

Order supplies .................................................................................................................................................................................................................167

Printer does not pick up paper or misfeeds..........................................................................................................................................................167

The printer does not pick up paper...................................................................................................................................................................167

The printer picks up multiple sheets of paper...........................................................................................................................................171

The document feeder jams, skews, or picks up multiple sheets of paper...........................................................................174

Clear paper jams.......................................................................................................................................................................................................................174

Paper jam locations.....................................................................................................................................................................................................174

Auto-navigation for clearing paper jams .....................................................................................................................................................175

Experiencing frequent or recurring paper jams?...................................................................................................................................175

Clear paper jams in the document feeder - 31.13.yz .............................................................................................................................176

Clear paper jams in Tray 1 (13.A1)........................................................................................................................................................................177

Clear paper jams in Tray 2 (13.A2)......................................................................................................................................................................182

Clear paper jams in the fuser (13.B9, 13.B2, 13.FF).................................................................................................................................188

Clear paper jams in the output bin (13.E1)....................................................................................................................................................193

Clear paper jams in the duplex area (13.D3)..............................................................................................................................................194

Clear paper jams in the 550-sheet trays (13.A3, 13.A4)......................................................................................................................199

Clear paper jams in the 2 x 550 paper trays (13.A4, 13.A5) ............................................................................................................206

Clear paper jams in the 2,700-sheet high-capacity input paper trays (13.A3, 13.A4, 13.A5, 13.A7)...................... 213

Resolving color print quality problems ................................................................................................................................................................... 220

Troubleshoot print quality....................................................................................................................................................................................... 221

Update the printer firmware...................................................................................................................................................................... 221

Print from a different software program .......................................................................................................................................... 221

Check the paper-type setting for the print job............................................................................................................................. 221

Check the paper type setting on the printer...................................................................................................................... 221

Check the paper type setting (Windows).............................................................................................................................. 221

Check the paper type setting (macOS) ................................................................................................................................ 222

Check toner-cartridge status.................................................................................................................................................................. 222

Step one: Print the Supplies Status Page............................................................................................................................ 222

Step two: Check supplies status................................................................................................................................................ 222

Print a cleaning page..................................................................................................................................................................................... 222

Visually inspect the toner cartridge or cartridges .................................................................................................................. 223

Check paper and the printing environment.................................................................................................................................. 223

Step one: Use paper that meets HP specifications..................................................................................................... 223

Step two: Check the environment............................................................................................................................................. 223

Step three: Set the individual tray alignment.....................................................................................................................224

Try a different print driver............................................................................................................................................................................224

Troubleshoot color quality..................................................................................................................................................................................... 225

Calibrate the printer to align the colors........................................................................................................................................... 225

Troubleshoot image defects................................................................................................................................................................................ 225

Improve copy image quality ............................................................................................................................................................................................ 233

Check the scanner glass for dirt and smudges.................................................................................................................................... 233

Calibrate the scanner............................................................................................................................................................................................... 234

Check the paper settings...................................................................................................................................................................................... 235

Check the paper selection options..................................................................................................................................................... 235

Check the image-adjustment settings ........................................................................................................................................................ 235

Optimize copy quality for text or pictures..................................................................................................................................................236

Edge-to-edge copying .............................................................................................................................................................................................. 236

Improve scan image quality............................................................................................................................................................................................ 236

Check the scanner glass for dirt and smudges.....................................................................................................................................237

Check the resolution settings ............................................................................................................................................................................ 238

Check the color settings........................................................................................................................................................................................238

Check the image-adjustment settings ........................................................................................................................................................ 239

Optimize scan quality for text or pictures.................................................................................................................................................. 239

Check the output-quality settings................................................................................................................................................................... 240

Improve fax image quality................................................................................................................................................................................................. 240

Check the scanner glass for dirt and smudges.................................................................................................................................... 240

Check the send-fax resolution settings.......................................................................................................................................................242

Check the image-adjustment settings .........................................................................................................................................................242

Optimize fax quality for text or pictures.......................................................................................................................................................242

Check the error-correction setting..................................................................................................................................................................243

Check the fit-to-page setting...............................................................................................................................................................................243

Send to a different fax machine.........................................................................................................................................................................243

Check the sender's fax machine.......................................................................................................................................................................243

Solve wired network problems.......................................................................................................................................................................................244

Poor physical connection .......................................................................................................................................................................................244

The computer is unable to communicate with the printer .............................................................................................................244

The printer is using incorrect link and duplex settings for the network................................................................................245

New software programs might be causing compatibility problems.......................................................................................245

The computer or workstation might be set up incorrectly.............................................................................................................245

The printer is disabled, or other network settings are incorrect...............................................................................................245

Solve wireless network problems................................................................................................................................................................................245

Wireless connectivity checklist .........................................................................................................................................................................245

The printer does not print after the wireless configuration completes............................................................................... 246

The printer does not print, and the computer has a third-party firewall installed........................................................ 246

The wireless connection does not work after moving the wireless router or printer................................................. 247

Cannot connect more computers to the wireless printer..............................................................................................................247

The wireless printer loses communication when connected to a VPN ................................................................................ 247

The network does not appear in the wireless networks list .......................................................................................................... 247

The wireless network is not functioning.......................................................................................................................................................247

Reduce interference on a wireless network............................................................................................................................................ 248

Solve fax problems ................................................................................................................................................................................................................ 248

Checklist for solving fax problems ................................................................................................................................................................. 248

What type of phone line are you using?............................................................................................................................................249

Are you using a surge-protection device?.......................................................................................................................................249

Are you using a phone company voice-messaging service or an answering machine?..............................249

Does your phone line have a call-waiting feature? ...................................................................................................................249

Check fax accessory status .....................................................................................................................................................................249

General fax problems...............................................................................................................................................................................................250

The fax failed to send.....................................................................................................................................................................................250

No fax address book button displays................................................................................................................................................250

Not able to locate the Fax settings in HP Web Jetadmin.....................................................................................................250

The header is appended to the top of the page when the overlay option is enabled..................................... 251

A mix of names and numbers is in the recipients box............................................................................................................. 251

A one-page fax prints as two pages.................................................................................................................................................... 251

A document stops in the document feeder in the middle of faxing.............................................................................. 251

The volume for sounds coming from the fax accessory is too high or too low.................................................... 251

Index............................................................................................................................................................................................................................................................. 252

Printer overview1

Review the location of features on the printer, the physical and technical specifications of the printer,

and where to locate setup information.

For video assistance, see www.hp.com/videos/LaserJet.

The following information is correct at the time of publication. For current information, see www.hp.com/

support/colorljM776MFP.

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

Warning icons

Use caution if you see a warning icon on your HP printer, as indicated in the icon definitions.

● Caution: Electric shock

● Caution: Hot surface

● Caution: Keep body parts away from moving parts

Printer overview

● Caution: Sharp edge in close proximity

● Warning

Potential shock hazard

Review this important safety information.

● Read and understand these safety statements to avoid an electrical shock hazard.

● Always follow basic safety precautions when using this product to reduce risk of injury from fire or

electric shock.

● Read and understand all instructions in the user guide.

● Observe all warnings and instructions marked on the product.

● Use only a grounded electrical outlet when connecting the product to a power source. If you do not

know whether the outlet is grounded, check with a qualified electrician.

● Do not touch the contacts on any of the sockets on the product. Replace damaged cords

immediately.

● Unplug this product from wall outlets before cleaning.

● Do not install or use this product near water or when you are wet.

● Install the product securely on a stable surface.

● Install the product in a protected location where no one can step on or trip over the power cord.

Printer views

Identify certain parts of the printer and the control panel.

Printer front view

Locate features on the front of the printer.

Chapter 1 Printer overview

Number Description

1 Retractable keyboard (Flow models)

2 Control panel

3 Document feeder cover

4 Document feeder output bin

5 Upper-right door (access to clear jams)

6 Right door (access to the fuser and to clear jams)

7 Tray 1

8 On/off button

9 Model name

10 Tray 2

11 Front door (access to the toner cartridges, imaging drums, and waste toner collection unit)

12 Output bin

13 Easy-access USB port

Insert a USB flash drive for printing without a computer or to update the printer firmware.

NOTE: An administrator must enable this port before use.

14 Hardware integration pocket for connecting accessory and third-party devices

15 Inline finisher (zs model only)

16 1 x 550 paper tray (included with the zs model; optional accessory for other models)

17 2 x 550 paper tray (included with the zs model; optional accessory for other models)

Printer front view 3

Printer back view

Locate features on the back of the printer.

Number Description

1 Formatter cover

2 Slot for a cable-type security lock

3 Formatter (contains the interface ports)

4 Left door (access to the toner-collection unit)

NOTE: The front door also must be opened in order to access the toner-collection unit.

5 Power connection

6 Serial number and product number label

Interface ports

Locate the interface ports on the printer formatter.

Chapter 1 Printer overview

Number Description

1 USB ports for connecting external USB devices (these ports might be covered)

NOTE: For easy-access USB printing, use the USB port near the control panel.

2 Local area network (LAN) Ethernet 10/100/1000 network port

3 Hi-Speed USB 2.0 printing port

4 Fax port (fax models)

Control-panel view

The control panel provides access to the printer features and indicates the current status of the printer.

NOTE: Tilt the control panel for easier viewing.

The Home screen provides access to the printer features and indicates the current status of the printer.

Return to the Home screen at any time by touching the Home button. Touch the Home button

on the left side of the printer control panel, or touch the Home button in the upper-left corner of most

screens.

NOTE: The features that appear on the Home screen can vary, depending on the printer

configuration.

Control-panel view

Figure 1-1 Control-panel view

12:42 PM

2 3

4 5

Item Control Description

Home button

Touch the Home button to return to the Home screen.

2 Reset button The Reset button returns the printer to default settings and is always

present if users are not logged in. The Reset button is not present when

the Sign Out button is present. Touch the Reset button to resume and

release jobs from the previous pause state and interrupt mode, reset the

quick copy count in the copy count field, exit special modes, reset the

display language and the keyboard layout.

3 Sign In or Sign Out button Touch the Sign In button to access secured features.

Touch the Sign Out button to sign out of the printer. The printer restores

all options to the default settings.

NOTE: This button displays only if the administrator has configured the

printer to require permission for access to features.

6 Chapter 1 Printer overview

Item Control Description

Information button

Touch the information button to access a screen that provides access to

several types of printer information. Touch the buttons at the bottom of

the screen for the following information:

● Display Language: Change the language setting for the current user

session.

● Sleep Mode: Place the printer into sleep mode.

● Wi-Fi Direct: View information for how to connect directly to the

printer using a phone, tablet, or other device with Wi-Fi.

● Wireless: View or change wireless connection settings (only when

an optional wireless accessory is installed).

● Ethernet: View or change Ethernet connection settings.

● HP Web Services: View information to connect and print to the

printer using HP Web Services (ePrint).

Help button

Touch the Help button to open the embedded help system.

The status line provides information about the overall printer status.

6 Applications area Touch any of the icons to open the application. Swipe the screen

sideways to access more applications.

NOTE: The available applications vary by printer. The administrator can

configure which applications appear and the order in which they appear.

7 Copy button Touch the Copy button to start a copy job.

8 Home-screen page indicator Indicates the number of pages on the Home screen or in an application.

The current page is highlighted. Swipe the screen sideways to scroll

between pages.

How to use the touchscreen control panel

Perform the following actions to use the printer touchscreen control panel.

Table 1-1

Touchscreen control panel actions

Action Description Example

Touch Touch an item on the screen to select that

item or open that menu. Also, when scrolling

through menus, briefly touch the screen to

stop the scrolling.

Touch the Settings icon to open the Settings

app.

How to use the touchscreen control panel 7

Table 1-1 Touchscreen control panel actions (continued)

Action Description Example

Swipe Touch the screen and then move your finger

horizontally to scroll the screen sideways.

Swipe until the Settings app displays.

Scroll Touch the screen and then move your finger

vertically to scroll the screen up and down.

When scrolling through menus, briefly touch

the screen to stop the scrolling.

Scroll through the Settings app.

Printer specifications

Determine the specifications for your printer model.

IMPORTANT: The following specifications are correct at the time of publication, but they are subject

to change. For current information, see www.hp.com/support/colorljM776MFP.

Technical specifications

Review the printer technical specifications.

Product numbers for each model

● M776dn - #T3U55A

● Flow M776z - #3WT91A

● Flow M776zs - #T3U56A

Table 1-2

Paper handling specifications

Paper handling features M776dn Flow M776z Flow M776zs

Tray 1 (100-sheet capacity) Included Included Included

Tray 2 (550-sheet capacity) Included Included Included

8 Chapter 1 Printer overview

Table 1-2 Paper handling specifications (continued)

Paper handling features M776dn Flow M776z Flow M776zs

550-sheet paper tray

NOTE: The M776dn models accept one optional

550-sheet tray.

Optional Included Not included

2 x 550-sheet paper tray and stand

NOTE: The M776dn models accept one optional

550-sheet tray that may be installed on top of the

stand.

Optional Included Included

2,700-sheet high-capacity input (HCI) paper tray

and stand

NOTE: The M776dn models accept one optional

550-sheet tray that may be installed on top of the

optional printer stand.

Optional Not included Not included

Printer stand

NOTE: The M776dn models accept one optional

550-sheet tray that may be installed on top of the

optional printer stand.

Optional Not included Not included

Inner finisher accessory Not included Not included Included

Automatic duplex printing Included Included Included

Table 1-3 Connectivity specifications

Connectivity features M776dn Flow M776z Flow M776zs

10/100/1000 Ethernet LAN connection with IPv4

and IPv6

Included Included Included

Hi-Speed USB 2.0 Included Included Included

Easy-access USB port for printing from a USB

flash drive or upgrading the firmware

Included Included Included

Hardware Integration Pocket for connecting

accessory and third-party devices

Included Included Included

HP Internal USB Ports Optional Optional Optional

HP Jetdirect 2900nw Print Server accessory for

Wi-Fi connectivity and an additional Ethernet port

Optional Optional Optional

HP Jetdirect 3100w accessory for Wi-Fi, BLE, NFC,

and proximity badge reading

Optional Included Included

Table 1-4 Print specifications

Print features M776dn Flow M776z Flow M776zs

Prints 45 pages per minute (ppm) on Letter-size

paper and 46 ppm on A4-size paper

Included Included Included

Easy-access USB printing for printing from a USB

flash drive

Included Included Included

Technical specifications 9

Table 1-4 Print specifications (continued)

Print features M776dn Flow M776z Flow M776zs

Store jobs in the printer memory to print later or

print privately

Included Included Included

Table 1-5 Copy and scan specifications

Copy and scan features M776dn Flow M776z Flow M776zs

Scans 100 pages per minute (ppm) on A4 and

letter-size paper one-sided

Included Included Included

200-page document feeder with dual-head

scanning for single-pass duplex copying and

scanning

Included Included Included

HP EveryPage Technologies including ultrasonic

multi-feed detection

Not included Included Included

Embedded optical character recognition (OCR)

provides the ability to convert printed pages into

text that can be edited or searched using a

computer

Not included Included Included

SMART Label feature provides paper-edge

detection for automatic page cropping

Included Included Included

Automatic page orientation for pages that have

at least 100 characters of text

Included Included Included

Automatic tone adjustment sets contrast,

brightness, and background removal for each

page

Included Included Included

Table 1-6 Digital Send specifications

Digital Send features M776dn Flow M776z Flow M776zs

Send documents to email, USB, and shared

folders on a network

Included Included Included

Send documents to SharePoint® Included Included Included

Table 1-7 Other specifications

Other features M776dn Flow M776z Flow M776zs

Memory: 2.5 GB base memory

NOTE: Memory reported on the configuration

page will change from 2.5 GB to 3 GB with the

optional 1 GB SODIMM installed.

Included Included Included

Mass storage: 500 GB hard disk drive Included Included Included

Security: HP Trusted Platform Module (TPM) Included Included Included

Touchscreen control panel Included Included Included

Retractable keyboard Not included Included Included

10 Chapter 1 Printer overview

Table 1-7 Other specifications (continued)

Other features M776dn Flow M776z Flow M776zs

Fax Optional Included Included

Supported operating systems

Use the following information to ensure printer compatibility with your computer operating system.

Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.

UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.

The following information applies to the printer-specific Windows HP PCL 6 print drivers, HP print drivers

for macOS, and to the software installer.

Windows: Download HP Easy Start from 123.hp.com/LaserJet to install the HP print driver. Or, go to

the printer-support website for this printer: www.hp.com/support/colorljM776MFP to download the print

driver or the software installer to install the HP print driver.

macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/

LaserJet or from the Printer Support page, and then use HP Easy Start to install the HP print driver.

1. Go to 123.hp.com/LaserJet.

2. Follow the steps provided to download the printer software.

Table 1-8

Supported operating systems and print drivers

Operating system Print driver (for Windows, or the installer on the web for macOS)

Windows 7, 32-bit and 64-bit The “HP PCL 6” printer-specific print driver is installed for this operating system as

part of the software installation.

Windows 8.1, 32-bit and 64-bit The “HP PCL-6” V4 printer-specific print driver is installed for this operating system

as part of the software installation.

Windows 10, 32-bit and 64-bit The “HP PCL-6” V4 printer-specific print driver is installed for this operating system

as part of the software installation.

Windows Server 2008 R2, SP 1, 64-bit The PCL 6 printer-specific print driver is available for download from the printer-

support website. Download the driver, and then use the Microsoft Add Printer tool to

install it.

Windows Server 2012, 64-bit The PCL 6 printer-specific print driver is available for download from the printer-

support website. Download the driver, and then use the Microsoft Add Printer tool to

install it.

Windows Server 2012 R2, 64-bit The PCL 6 printer-specific print driver is available for download from the printer-

support website. Download the driver, and then use the Microsoft Add Printer tool to

install it.

Windows Server 2016, 64-bit The PCL 6 printer-specific print driver is available for download from the printer-

support website. Download the driver, and then use the Microsoft Add Printer tool to

install it.

Windows Server 2019, 64-bit The PCL 6 printer-specific print driver is available for download from the printer-

support website. Download the driver, and then use the Microsoft Add Printer tool to

install it.

Supported operating systems 11

Table 1-8 Supported operating systems and print drivers (continued)

Operating system Print driver (for Windows, or the installer on the web for macOS)

macOS 10.13 High Sierra, macOS 10.14

Mojave

Download HP Easy Start from 123.hp.com/LaserJet, and then use it to install the print

driver.

NOTE: Supported operating systems can change.

NOTE: For a current list of supported operating systems and HP’s all-inclusive help for the printer, go

to www.hp.com/support/colorljM776MFP.

NOTE: For details on client and server operating systems and for HP UPD driver support for this

printer, go to www.hp.com/go/upd. Under Additional information, click Specifications.

Table 1-9

Minimum system requirements

Windows macOS

● Internet connection

● Dedicated USB 1.1 or 2.0 connection or a network

connection

● 2 GB of available hard-disk space

● 1 GB RAM (32-bit) or 2 GB RAM (64-bit)

● Internet connection

● Dedicated USB 1.1 or 2.0 connection or a network

connection

● 1.5 GB of available hard-disk space

NOTE: The Windows software installer installs the HP Smart Device Agent Base service. The file size

is less than 100 kb. Its only function is to check for printers connected via USB hourly. No data is

collected. If a USB printer is found, it then tries to locate a JetAdvantage Management Connector

(JAMc) instance on the network. If a JAMc is found, the HP Smart Device Agent Base is securely

upgraded to a full Smart Device Agent from JAMc, which will then allow printed pages to be accounted

for in a Managed Print Services (MPS) account. The driver-only web packs downloaded from

www.hp.com for the printer and installed through the Add Printer wizard do not install this service.

To uninstall the service, open the Control Panel, select Programs or Programs and Features, and

then select Add/Remove Programs or Uninstall a Program to remove the service. The file name is

HPSmartDeviceAgentBase.

Mobile printing solutions

HP offers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,

smartphone, or other mobile device.

To see the full list and to determine the best choice, go to www.hp.com/go/MobilePrinting.

NOTE: Update the printer firmware to ensure all mobile printing capabilities are supported.

● Wi-Fi Direct (wireless models only, with HP Jetdirect 3100w BLE/NFC/Wireless accessory installed)

● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with

HP Connected)

● HP Smart app

● Google Cloud Print

Chapter 1 Printer overview

● AirPrint

● Android Printing

● HP Roam

Printer dimensions

Make sure your printer environment is large enough to accommodate the printer.

Table 1-10 Dimensions for the base printer—M776dn

Dimension Printer fully closed Printer fully opened

Height 710 mm (28 in) 1025 mm (40.4 in)

Depth 663 mm (26.1 in) 1103 mm (43.4 in)

Width 585 mm (23 in) 1051 mm (41.4 in)

Weight 70.9 kg (156.3) 70.9 kg (156.3)

Table 1-11 Dimensions for the M776z printer

Dimension Printer and accessories fully closed Printer and accessories fully opened

Height 1034 mm (40.7 in) 1475 mm (58.1 in)

Depth 712 mm (28 in) 1115 mm (43.9 in)

Width 585 mm (23 in) 1051 mm (41.4 in)

Weight 104 kg (229.3 lb) 104 kg (229.3 lb)

Table 1-12 Dimensions for the M776zs printer

Dimension Printer and accessories fully closed Printer and accessories fully opened

Height 1160 mm (45.7 in) 1480 mm (58.3 in)

Depth 712 mm (28 in) 1103 mm (43.4 in)

Width 705 mm (27.8 in) 1280 mm (50.4 in)

Weight 119.7 kg (263.9 lb) 119.7 kg (263.9 lb)

Table 1-13 Dimensions for the 550-sheet paper tray

Dimension Accessory fully closed Accessory fully open

Height 150 mm (5.9 in) (includes alignment pins) 150 mm (5.9 in) (includes alignment pins)

Depth 584 mm (23 in) 1003 mm (39.5 in)

Width 556 mm (21.9 in) 640 mm (25.2 in)

Weight 10.2 kg (22.5 lb) 10.2 kg (22.5 lb)

Printer dimensions 13

Table 1-14 Dimensions for the base printer with one 550-sheet paper tray

Dimension Printer fully closed Printer fully opened

Height 836 mm (32.9 in) 1156 mm (45.5 in)

Depth 663 mm (26.1 in) 1115 mm (43.9 in)

Width 585 mm (23 in) 1051 mm (41.4 in)

Weight 81.1 kg (178.8 lb) 81.1 kg (178.8 lb)

Table 1-15 Dimensions for the 2 x 550-sheet paper tray and stand

Dimension Accessory fully closed Accessory fully open

Height 347 mm (13.7 in) (includes alignment pins) 347 mm (13.7 in) (includes alignment pins)

Depth

659 mm (25.9 in) 1074 mm (42.3 in)

Width

556 mm (21.9 in) 771 mm (30.4 in)

Weight

22.9 kg (50.5lb) 22.9 kg (50.5lb)

Does not include stability feet.

Table 1-16

Dimensions for the base printer with the 2 x 550-sheet paper tray and stand

Dimension Printer and accessories fully closed Printer and accessories fully opened

Height 909 mm (35.8 in) 1354 mm (53.3 in)

Depth

712 mm (28 in) 1115 mm (43.9 in)

Width

585 mm (23 in) 1051 mm (41.4 in)

Weight

93.8 kg (206.8 lb) 93.8 kg (206.8 lb)

Does not include stability feet.

Table 1-17

Dimensions for the high-capacity input paper tray and stand

Dimension Accessory fully closed Accessory fully open

Height 347 mm (13.7 in) 347 mm (13.7 in)

Depth

659 mm (25.9 in) 1064 mm (41.9 in)

Width

556 mm (21.9 in) 771 mm (30.4 in)

Weight

28.2 kg (62.2 lb) 28.2 kg (62.2 lb)

Does not include stability feet.

Table 1-18

Dimensions for the base printer with the high-capacity input paper tray and stand

Dimension Printer and accessories fully closed Printer and accessories fully opened

Height 909 mm (35.8 in) 1354 mm (53.3 in)

Depth

712 mm (28 in) 1115 mm (43.9 in)

Width

585 mm (23 in) 1051 mm (41.4 in)

14 Chapter 1 Printer overview

Table 1-18 Dimensions for the base printer with the high-capacity input paper tray and stand (continued)

Dimension Printer and accessories fully closed Printer and accessories fully opened

Weight

99.1 kg (218.5 lb) 99.1 kg (218.5 lb)

Does not include stability feet.

Table 1-19 Dimensions for the printer stand

Dimension Accessory fully closed Accessory fully open

Height 347 mm (13.7 in) 347 mm (13.7 in)

Depth

659 mm (25.9 in) 1185 mm (46.7 in)

Width

556 mm (21.9 in) 556 mm (21.9 in)

Weight

19 kg (41.9 lb) 19 kg (41.9 lb)

Does not include stability feet.

Table 1-20

Dimensions for the base printer with the printer stand

Dimension Printer and accessories fully closed Printer and accessories fully opened

Height 909 mm (35.8 in) 1354 mm (53.3 in)

Depth

712 mm (28 in) 1230 mm (48.4 in)

Width

585 mm (23 in) 1051 mm (41.4 in)

Weight

89.9 kg (198.2 lb) 89.9 kg (198.2 lb)

Does not include stability feet.

Power consumption, electrical specifications, and acoustic emissions

In order to operate properly, the printer must be in an environment that meets certain power

specifications.

See www.hp.com/support/colorljM776MFP for current information.

CAUTION: Power requirements are based on the country/region where the printer is sold. Do not

convert operating voltages. This will damage the printer and void the printer warranty.

Operating-environment range

In order to operate properly, the printer must be in an environment that meets certain specifications.

Table 1-21

Operating-environment specifications

Environment Recommended Allowed

Temperature 15° to 27°C (59° to 80.6°F) 10° to 32.5°C (50° to 90.5°F)

Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH

Power consumption, electrical specifications, and acoustic emissions 15

Printer hardware setup and software installation

For basic setup instructions, see the Hardware Installation Guide that came with the printer. For

additional instructions, go to HP support on the web.

Go to www.hp.com/support/colorljM776MFP for HP's all-inclusive help for the printer, which includes the

following information:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

● Find instructions about how to use the Microsoft Add Printer tool

Chapter 1 Printer overview

Paper trays2

Discover how to load and use the paper trays, including how to load special items such as envelopes

and labels.

For video assistance, see www.hp.com/videos/LaserJet.

The following information is correct at the time of publication. For current information, see www.hp.com/

support/colorljM776MFP.

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

Introduction

Use caution when loading the paper trays.

CAUTION: Do not extend more than one paper tray at a time.

Do not use paper tray as a step.

Keep hands out of paper trays when closing.

All trays must be closed when moving the printer.

If the printer has a keyboard, close the keyboard tray when it is not in use.

Load paper to Tray 1 (multipurpose tray)

The following information describes how to load paper into Tray 1.

Paper trays

Load Tray 1 (multipurpose tray)

Use the following process to load paper into Tray 1.

1. . Open Tray 1.

2. . Pull out the tray extension to support the paper.

18 Chapter 2 Paper trays

3. . Use the blue adjustment latch to spread the

paper guides to the correct size, and then load

paper in the tray. For information about how to

orient the paper, see Tray 1 paper orientation on

page 19.

Make sure that the paper fits under the fill line

on the paper guides.

NOTE: The maximum stack height is 10 mm

(0.4 in), or approximately 100 sheets of 75 g/m2

(20 lb) paper.

4. . Using the blue adjustment latch, adjust the side

guides so that they lightly touch the paper

stack, but do not bend it.

Tray 1 paper orientation

Position paper correctly in Tray 1 to ensure the best print quality.

Tray 1 paper orientation

Table 2-1 Letterhead or preprinted—portrait

Duplex mode Paper size How to load paper

1-sided printing 12x18, 11x17, RA3, SRA3, A3, 8K

(273x394 mm), 8K (270x390 mm), 8K

(260x368 mm), B4 (JIS), Legal, Oficio

(8.5x13), Oficio (216x340 mm), SRA4,

RA4, A4, Letter

Face-down

Bottom edge leading into the printer

1-sided printing A4, Letter, Executive, A5, 16K

(197x273 mm) 16K (195x270 mm), 16K

(184x260 mm), B5 (JIS), Double Japan

Postcard (148x200 mm)

Face-down

Left side of pre-printed image leading into the printer

NOTE: This is the preferred orientation when printing

on A4 or Letter.

Automatic 2-sided printing

or with Alternative

Letterhead Mode enabled

12x18, 11x17, RA3, SRA3, A3, 8K

(273x394 mm), 8K (270x390 mm), 8K

(260x368 mm), B4 (JIS), Legal, Oficio

(8.5x13), Oficio (216x340 mm), SRA4,

RA4, A4, Letter

Face-up

Top edge leading into the printer

20 Chapter 2 Paper trays

Table 2-1 Letterhead or preprinted—portrait (continued)

Duplex mode Paper size How to load paper

Automatic 2-sided printing

or with Alternative

Letterhead Mode enabled

A4, Letter, Executive, A5, 16K

(197x273 mm) 16K (195x270 mm), 16K

(184x260 mm), B5 (JIS), Double Japan

Postcard (148x200 mm)

Face-up

Right side of pre-printed image leading into the printer

NOTE: This is the preferred orientation when printing

on A4 or Letter.

Table 2-2 Letterhead or preprinted—landscape

Duplex mode Paper size How to load paper

1-sided printing 12x18, 11x17, RA3, SRA3, A3, 8K

(273x394 mm), 8K (270x390 mm), 8K

(260x368 mm), B4 (JIS), Legal, Oficio

(8.5x13), Oficio (216x340 mm), SRA4,

RA4, A4, Letter

Face-down

Left side of pre-printed image leading into the printer

Automatic 2-sided printing

or with Alternative

Letterhead Mode enabled

12x18, 11x17, RA3, SRA3, A3, 8K

(273x394 mm), 8K (270x390 mm), 8K

(260x368 mm), B4 (JIS), Legal, Oficio

(8.5x13), Oficio (216x340 mm), SRA4,

RA4, A4, Letter

Face-up

Right side of the pre-printed image leading into the

printer

Tray 1 paper orientation 21

Table 2-2 Letterhead or preprinted—landscape (continued)

Duplex mode Paper size How to load paper

1-sided printing A4, Letter, Executive, A5, 16K

(197x273 mm) 16K (195x270 mm), 16K

(184x260 mm), B5 (JIS), Double Japan

Postcard (148x200 mm)

Face-down

Bottom edge leading into the printer

NOTE: This is the preferred orientation when printing

on A4 or Letter.

Automatic 2-sided printing

or with Alternative

Letterhead Mode enabled

A4, Letter, Executive, A5, 16K

(197x273 mm) 16K (195x270 mm), 16K

(184x260 mm), B5 (JIS), Double Japan

Postcard (148x200 mm)

Face-up

Top edge leading into the printer

NOTE: This is the preferred orientation when printing

on A4 or Letter.

Table 2-3 Prepunched—portrait

Duplex mode Paper size How to load paper

1-sided printing 12x18, 11x17, RA3, SRA3, A3, 8K

(273x394 mm), 8K (270x390 mm), 8K

(260x368 mm), B4 (JIS), Legal, Oficio

(8.5x13), Oficio (216x340 mm), SRA4,

RA4, A4, Letter

Face-down

Holes toward the back of the printer

22 Chapter 2 Paper trays

Table 2-3 Prepunched—portrait (continued)

Duplex mode Paper size How to load paper

Automatic 2-sided printing

or with Alternative

Letterhead Mode enabled

12x18, 11x17, RA3, SRA3, A3, 8K

(273x394 mm), 8K (270x390 mm), 8K

(260x368 mm), B4 (JIS), Legal, Oficio

(8.5x13), Oficio (216x340 mm), SRA4,

RA4, A4, Letter

Face-up

Holes toward the back of the printer

Table 2-4 Prepunched—landscape

Duplex mode Paper size How to load paper

1-sided printing A4, Letter, Executive, A5, 16K

(197x273 mm) 16K (195x270 mm), 16K

(184x260 mm), B5 (JIS), Double Japan

Postcard (148x200 mm)

Face-down

Holes away from the printer

NOTE: This is the preferred orientation when printing

on A4 or Letter.

Automatic 2-sided printing

or with Alternative

Letterhead Mode enabled

A4, Letter, Executive, A5, 16K

(197x273 mm) 16K (195x270 mm), 16K

(184x260 mm), B5 (JIS), Double Japan

Postcard (148x200 mm)

Face-up

Holes towards the printer

NOTE: This is the preferred orientation when printing

on A4 or Letter.

Tray 1 paper orientation 23

Use alternative letterhead mode

Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the

same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this

mode, load paper as for automatic duplex printing.

Enable Alternative Letterhead Mode by using the printer control-panel menus

Use the Settings menu to set the Alternative Letterhead Mode setting.

1. From the Home screen on the printer control panel, navigate to and open the Settings menu.

2. Open the following menus:

a. Copy/Print or Print

b. Manage Trays

c. Alternative Letterhead Mode

3. Select On.

Load paper to Tray 2

The following information describes how to load paper into Tray 2.

Load Tray 2

Use the following process to load paper into Tray 2.

1. . Open the tray.

NOTE: Do not open this tray while the printer is

printing.

2. . Before loading paper, adjust the paper-width

guides by squeezing the blue adjustment

latches and sliding the guides to the size of the

paper being used.

24 Chapter 2 Paper trays

3. . Adjust the paper-length guide by squeezing the

adjustment latch and sliding the guide to the

size of the paper being used.

4. . Load paper into the tray. For information about

how to orient the paper, see Tray 2 paper

orientation on page 26.

NOTE: To prevent jams, do not overfill the tray.

Be sure that the top of the stack is below the

tray full indicator.

5. . Check the paper to verify the guides lightly

touch the stack, but do not bend it.

NOTE: Do not adjust the paper guides tightly

against the paper stack. Adjust them to the

indentations or markings in the tray.

Load Tray 2 25

6. . Close the tray.

7. . The tray configuration message displays on the

printer control panel.

8. . Press the OK button to accept the detected

type and size, or select Modify to choose a

different paper size or type.

For custom-size paper, specify the X and Y

dimensions for the paper when the prompt

displays on the printer control panel.

Tray 2 paper orientation

Position paper correctly in Tray 2 to ensure the best print quality.

Table 2-5

Letterhead or preprinted—portrait

Duplex mode Paper size How to load paper

1-sided printing A4, Letter, 16K (197x273 mm) 16K

(195x270 mm), Executive, A5, 16K

(184x260 mm), B5 (JIS), Double

Japan Postcard (148x200 mm)

Face-up

Top edge at the back of the tray

NOTE: This is the preferred orientation when

printing on A4 or Letter.

26 Chapter 2 Paper trays

Table 2-5 Letterhead or preprinted—portrait (continued)

Duplex mode Paper size How to load paper

1-sided printing 11x17, A3, 8K (273x397 mm), 8K

(270x390 mm), 8K (260x368 mm),

B4 (JIS), Legal, Oficio (8.5x13),

Oficio (216x340 mm), SRA4, RA4,

A4, Letter

Face-up

Top edge at the right side of the tray

Automatic 2-sided printing or

with Alternative Letterhead Mode

enabled

A4, Letter, 16K (197x273 mm) 16K

(195x270 mm), Executive, A5, 16K

(184x260 mm), B5 (JIS), Double

Japan Postcard (148x200 mm)

Face-down

Top edge at the back of the tray

NOTE: This is the preferred orientation when

printing on A4 or Letter.

Automatic 2-sided printing or

with Alternative Letterhead Mode

enabled

11x17, A3, 8K (273x397 mm), 8K

(270x390 mm), 8K (260x368 mm),

B4 (JIS), Legal, Oficio (8.5x13),

Oficio (216x340 mm), SRA4, RA4,

A4, Letter

Face-down

Top edge at the left side of the tray

Table 2-6 Letterhead or preprinted—landscape

Duplex mode Paper size How to load paper

1-sided printing A4, Letter, 16K (197x273 mm) 16K

(195x270 mm), Executive, A5, 16K

(184x260 mm), B5 (JIS), Double

Japan Postcard (148x200 mm)

Face-up

Top edge at the right side of the tray

NOTE: This is the preferred orientation when

printing on A4 or Letter.

Tray 2 paper orientation 27

Table 2-6 Letterhead or preprinted—landscape (continued)

Duplex mode Paper size How to load paper

1-sided printing 11x17, A3, 8K (273x397 mm), 8K

(270x390 mm), 8K (260x368 mm),

B4 (JIS), Legal, Oficio (8.5x13),

Oficio (216x340 mm), SRA4, RA4,

A4, Letter

Face-up

Top edge at the back of the tray

Automatic 2-sided printing or

with Alternative Letterhead Mode

enabled

A4, Letter, 16K (197x273 mm) 16K

(195x270 mm), Executive, A5, 16K

(184x260 mm), B5 (JIS), Double

Japan Postcard (148x200 mm)

Face-down

Top edge at the left side of the tray

NOTE: This is the preferred orientation when

printing on A4 or Letter.

Automatic 2-sided printing or

with Alternative Letterhead Mode

enabled

11x17, A3, 8K (273x397 mm), 8K

(270x390 mm), 8K (260x368 mm),

B4 (JIS), Legal, Oficio (8.5x13),

Oficio (216x340 mm), SRA4, RA4,

A4, Letter

Face-down

Top edge at the back of the tray

Table 2-7 Prepunched—portrait

Duplex mode Paper size How to load paper

1-sided printing A4, Letter, 16K (197x273 mm) 16K

(195x270 mm), Executive, A5, 16K

(184x260 mm), B5 (JIS), Double

Japan Postcard (148x200 mm)

Face-up

Holes at the left side of the tray, with the top of the

form at the rear of the printer

NOTE: This is the preferred orientation when

printing on A4 or Letter.

28 Chapter 2 Paper trays

Table 2-7 Prepunched—portrait (continued)

Duplex mode Paper size How to load paper

1-sided printing 11x17, A3, 8K (273x397 mm), 8K

(270x390 mm), 8K (260x368 mm),

B4 (JIS), Legal, Oficio (8.5x13),

Oficio (216x340 mm), SRA4, RA4,

A4, Letter

Face-up

Holes at the back of the tray

Automatic 2-sided printing or

with Alternative Letterhead Mode

enabled

A4, Letter, 16K (197x273 mm) 16K

(195x270 mm), Executive, A5, 16K

(184x260 mm), B5 (JIS), Double

Japan Postcard (148x200 mm)

Face-down

Holes at the right side of the tray

NOTE: This is the preferred orientation when

printing on A4 or Letter.

Automatic 2-sided printing or

with Alternative Letterhead Mode

enabled

11x17, A3, 8K (273x397 mm), 8K

(270x390 mm), 8K (260x368 mm),

B4 (JIS), Legal, Oficio (8.5x13),

Oficio (216x340 mm), SRA4, RA4,

A4, Letter

Face-down

Holes at the back of the tray

Use alternative letterhead mode

Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the

same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this

mode, load paper as for automatic duplex printing.

Enable Alternative Letterhead Mode by using the printer control-panel menus

Use the Settings menu to set the Alternative Letterhead Mode setting.

1. From the Home screen on the printer control panel, navigate to and open the Settings menu.

2. Open the following menus:

a. Copy/Print or Print

b. Manage Trays

c. Alternative Letterhead Mode

Use alternative letterhead mode

3. Select On.

Load paper to the 550-sheet paper tray

The following information describes how to load paper into the 550-sheet paper tray.

Load paper to the 550-sheet paper tray

Use the following process to load paper into the 550-sheet paper tray.

1. . Open the tray.

NOTE: Do not open this tray while the printer is

printing.

2. . Before loading paper, adjust the paper-width

guides by squeezing the blue adjustment

latches and sliding the guides to the size of the

paper being used.

3. . Adjust the paper-length guide by squeezing the

adjustment latch and sliding the guide to the

size of the paper being used.

30 Chapter 2 Paper trays

4. . For any of the following paper sizes, also adjust

the blue paper-stop lever in the left rear corner

of the tray to the correct position, as indicated

by the label in the tray:

● 12 x 18

● RA3

● 11 x 17

● A3

● SRA3

5. . Load paper into the tray. For information about

how to orient the paper, see 550-sheet tray

paper orientation on page 32.

NOTE: To prevent jams, do not overfill the tray.

Be sure that the top of the stack is below the

tray full indicator.

6. . Check the paper to verify the guides lightly

touch the stack, but do not bend it.

NOTE: Do not adjust the paper guides tightly

against the paper stack. Adjust them to the

indentations or markings in the tray.

Load paper to the 550-sheet paper tray 31

7. . Close the tray.

8. . The tray configuration message displays on the

printer control panel.

9. . Press the OK button to accept the detected

type and size, or select Modify to choose a

different paper size or type.

For custom-size paper, specify the X and Y

dimensions for the paper when the prompt

displays on the printer control panel.

550-sheet paper tray paper orientation

Position paper correctly in the 550-sheet tray to ensure the best print quality.

Table 2-8

Letterhead or preprinted—portrait

Duplex mode Paper size How to load paper

1-sided printing A4, Letter, 16K (197x273 mm) 16K

(195x270 mm), Executive, A5, 16K

(184x260 mm), B5 (JIS), Double

Japan Postcard (148x200 mm)

Face-up

Top edge at the back of the tray

NOTE: This is the preferred orientation when

printing on A4 or Letter.

32 Chapter 2 Paper trays

Table 2-8 Letterhead or preprinted—portrait (continued)

Duplex mode Paper size How to load paper

1-sided printing 12x18, 11x17, A3, 8K (273x397 mm),

8K (270x390 mm), 8K (260x368

mm), B4 (JIS), Legal, Oficio (8.5x13),

Oficio (216x340 mm), SRA3, RA3,

SRA4, RA4, A4, Letter

Face-up

Top edge at the right side of the tray

Automatic 2-sided printing or

with Alternative Letterhead Mode

enabled

A4, Letter, 16K (197x273 mm) 16K

(195x270 mm), Executive, A5, 16K

(184x260 mm), B5 (JIS), Double

Japan Postcard (148x200 mm)

Face-down

Top edge at the back of the tray

NOTE: This is the preferred orientation when

printing on A4 or Letter.

Automatic 2-sided printing or

with Alternative Letterhead Mode

enabled

12x18, 11x17, A3, 8K (273x397 mm),

8K (270x390 mm), 8K (260x368

mm), B4 (JIS), Legal, Oficio (8.5x13),

Oficio (216x340 mm), SRA3, RA3,

SRA4, RA4, A4, Letter

Face-down

Top edge at the left side of the tray

Table 2-9 Letterhead or preprinted—landscape

Duplex mode Paper size How to load paper

1-sided printing A4, Letter, 16K (197x273 mm) 16K

(195x270 mm), Executive, A5, 16K

(184x260 mm), B5 (JIS), Double

Japan Postcard (148x200 mm)

Face-up

Top edge at the right side of the tray

NOTE: This is the preferred orientation when

printing on A4 or Letter.

550-sheet paper tray paper orientation 33

Table 2-9 Letterhead or preprinted—landscape (continued)

Duplex mode Paper size How to load paper

1-sided printing 12x18, 11x17, A3, 8K (273x397 mm),

8K (270x390 mm), 8K (260x368

mm), B4 (JIS), Legal, Oficio (8.5x13),

Oficio (216x340 mm), SRA3, RA3,

SRA4, RA4, A4, Letter

Face-up

Top edge at the back of the tray

Automatic 2-sided printing or

with Alternative Letterhead Mode

enabled

12x18, 11x17, A3, 8K (273x397 mm),

8K (270x390 mm), 8K (260x368

mm), B4 (JIS), Legal, Oficio (8.5x13),

Oficio (216x340 mm), SRA3, RA3,

SRA4, RA4, A4, Letter

Face-down

Top edge at the back of the tray

Automatic 2-sided printing or

with Alternative Letterhead Mode

enabled

A4, Letter, 16K (197x273 mm) 16K

(195x270 mm), Executive, A5, 16K

(184x260 mm), B5 (JIS), Double

Japan Postcard (148x200 mm)

Face-down

Top edge at the left side of the tray

NOTE: This is the preferred orientation when

printing on A4 or Letter.

Table 2-10 Prepunched—portrait

Duplex mode Paper size How to load paper

1-sided printing A4, Letter, 16K (197x273 mm) 16K

(195x270 mm), Executive, A5, 16K

(184x260 mm), B5 (JIS), Double

Japan Postcard (148x200 mm)

Face-up

Holes at the left side of the tray, with the top of the

form at the rear of the printer

NOTE: This is the preferred orientation when

printing on A4 or Letter.

34 Chapter 2 Paper trays

Table 2-10 Prepunched—portrait (continued)

Duplex mode Paper size How to load paper

1-sided printing 12x18, 11x17, A3, 8K (273x397 mm),

8K (270x390 mm), 8K (260x368

mm), B4 (JIS), Legal, Oficio (8.5x13),

Oficio (216x340 mm), SRA3, RA3,

SRA4, RA4, A4, Letter

Face-up

Holes at the back of the tray

Automatic 2-sided printing or

with Alternative Letterhead Mode

enabled

A4, Letter, 16K (197x273 mm) 16K

(195x270 mm), Executive, A5, 16K

(184x260 mm), B5 (JIS), Double

Japan Postcard (148x200 mm)

Face-down

Holes at the right side of the tray

NOTE: This is the preferred orientation when

printing on A4 or Letter.

Automatic 2-sided printing or

with Alternative Letterhead Mode

enabled

12x18, 11x17, A3, 8K (273x397 mm),

8K (270x390 mm), 8K (260x368

mm), B4 (JIS), Legal, Oficio (8.5x13),

Oficio (216x340 mm), SRA3, RA3,

SRA4, RA4, A4, Letter

Face-down

Holes at the back of the tray

Use alternative letterhead mode

Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the

same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this

mode, load paper as for automatic duplex printing.

Enable Alternative Letterhead Mode by using the printer control-panel menus

Use the Settings menu to set the Alternative Letterhead Mode setting.

1. From the Home screen on the printer control panel, navigate to and open the Settings menu.

2. Open the following menus:

a. Copy/Print or Print

b. Manage Trays

c. Alternative Letterhead Mode

Use alternative letterhead mode

3. Select On.

Load paper to the 2 x 550-sheet paper trays

The following information describes how to load paper into the 2 x 550-sheet paper trays.

Load paper to the 2 x 550-sheet paper trays

Use the following process to load paper into the 2 x 550-sheet paper trays.

1. . Open the tray.

NOTE: Do not open this tray while the printer is

printing.

2. . Before loading paper, adjust the paper-width

guides by squeezing the blue adjustment

latches and sliding the guides to the size of the

paper being used.

3. . Adjust the paper-length guide by squeezing the

adjustment latch and sliding the guide to the

size of the paper being used.

36 Chapter 2 Paper trays

4. . For any of the following paper sizes, also adjust

the blue paper-stop lever in the left rear corner

of the tray to the correct position, as indicated

by the label in the tray:

● 12 x 18

● RA3

● 11 x 17

● A3

● SRA3

5. . Load paper into the tray. For information about

how to orient the paper, see 2 x 550-sheet tray

paper orientation on page 38.

NOTE: To prevent jams, do not overfill the tray.

Be sure that the top of the stack is below the

tray full indicator.

6. . Check the paper to verify the guides lightly

touch the stack, but do not bend it.

NOTE: Do not adjust the paper guides tightly

against the paper stack. Adjust them to the

indentations or markings in the tray.

7. . Close the tray.

Load paper to the 2 x 550-sheet paper trays 37

8. . The tray configuration message displays on the

printer control panel.

9. . Press the OK button to accept the detected

type and size, or select Modify to choose a

different paper size or type.

For custom-size paper, specify the X and Y

dimensions for the paper when the prompt

displays on the printer control panel.

2 x 550-sheet paper tray paper orientation

Position paper correctly in the 2 x 550-sheet trays to ensure the best print quality.

Table 2-11

Letterhead or preprinted—portrait

Duplex mode Paper size How to load paper

1-sided printing A4, Letter, 16K (197x273 mm) 16K

(195x270 mm), Executive, A5, 16K

(184x260 mm), B5 (JIS), Double

Japan Postcard (148x200 mm)

Face-up

Top edge at the back of the tray

NOTE: This is the preferred orientation when

printing on A4 or Letter.

1-sided printing 12x18, 11x17, A3, 8K (273x397 mm),

8K (270x390 mm), 8K (260x368

mm), B4 (JIS), Legal, Oficio (8.5x13),

Oficio (216x340 mm), SRA3, RA3,

SRA4, RA4, A4, Letter

Face-up

Top edge at the right side of the tray

38 Chapter 2 Paper trays

Table 2-11 Letterhead or preprinted—portrait (continued)

Duplex mode Paper size How to load paper

Automatic 2-sided printing or

with Alternative Letterhead Mode

enabled

A4, Letter, 16K (197x273 mm) 16K

(195x270 mm), Executive, A5, 16K

(184x260 mm), B5 (JIS), Double

Japan Postcard (148x200 mm)

Face-down

Top edge at the back of the tray

NOTE: This is the preferred orientation when

printing on A4 or Letter.

Automatic 2-sided printing or

with Alternative Letterhead Mode

enabled

12x18, 11x17, A3, 8K (273x397 mm),

8K (270x390 mm), 8K (260x368

mm), B4 (JIS), Legal, Oficio (8.5x13),

Oficio (216x340 mm), SRA3, RA3,

SRA4, RA4, A4, Letter

Face-down

Top edge at the left side of the tray

Table 2-12 Letterhead or preprinted—landscape

Duplex mode Paper size How to load paper

1-sided printing A4, Letter, 16K (197x273 mm) 16K

(195x270 mm), Executive, A5, 16K

(184x260 mm), B5 (JIS), Double

Japan Postcard (148x200 mm)

Face-up

Top edge at the right side of the tray

NOTE: This is the preferred orientation when

printing on A4 or Letter.

1-sided printing 12x18, 11x17, A3, 8K (273x397 mm),

8K (270x390 mm), 8K (260x368

mm), B4 (JIS), Legal, Oficio (8.5x13),

Oficio (216x340 mm), SRA3, RA3,

SRA4, RA4, A4, Letter

Face-up

Top edge at the back of the tray

2 x 550-sheet paper tray paper orientation 39

Table 2-12 Letterhead or preprinted—landscape (continued)

Duplex mode Paper size How to load paper

Automatic 2-sided printing or

with Alternative Letterhead Mode

enabled

12x18, 11x17, A3, 8K (273x397 mm),

8K (270x390 mm), 8K (260x368

mm), B4 (JIS), Legal, Oficio (8.5x13),

Oficio (216x340 mm), SRA3, RA3,

SRA4, RA4, A4, Letter

Face-down

Top edge at the back of the tray

Automatic 2-sided printing or

with Alternative Letterhead Mode

enabled

A4, Letter, 16K (197x273 mm) 16K

(195x270 mm), Executive, A5, 16K

(184x260 mm), B5 (JIS), Double

Japan Postcard (148x200 mm)

Face-down

Top edge at the left side of the tray

NOTE: This is the preferred orientation when

printing on A4 or Letter.

Table 2-13 Prepunched—portrait

Duplex mode Paper size How to load paper

1-sided printing A4, Letter, 16K (197x273 mm) 16K

(195x270 mm), Executive, A5, 16K

(184x260 mm), B5 (JIS), Double

Japan Postcard (148x200 mm)

Face-up

Holes at the left side of the tray, with the top of the

form at the rear of the printer

NOTE: This is the preferred orientation when

printing on A4 or Letter.

1-sided printing 12x18, 11x17, A3, 8K (273x397 mm),

8K (270x390 mm), 8K (260x368

mm), B4 (JIS), Legal, Oficio (8.5x13),

Oficio (216x340 mm), SRA3, RA3,

SRA4, RA4, A4, Letter

Face-up

Holes at the back of the tray

40 Chapter 2 Paper trays

Table 2-13 Prepunched—portrait (continued)

Duplex mode Paper size How to load paper

Automatic 2-sided printing or

with Alternative Letterhead Mode

enabled

A4, Letter, 16K (197x273 mm) 16K

(195x270 mm), Executive, A5, 16K

(184x260 mm), B5 (JIS), Double

Japan Postcard (148x200 mm)

Face-down

Holes at the right side of the tray

NOTE: This is the preferred orientation when

printing on A4 or Letter.

Automatic 2-sided printing or

with Alternative Letterhead Mode

enabled

12x18, 11x17, A3, 8K (273x397 mm),

8K (270x390 mm), 8K (260x368

mm), B4 (JIS), Legal, Oficio (8.5x13),

Oficio (216x340 mm), SRA3, RA3,

SRA4, RA4, A4, Letter

Face-down

Holes at the back of the tray

Use alternative letterhead mode

Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the

same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this

mode, load paper as for automatic duplex printing.

Enable Alternative Letterhead Mode by using the printer control-panel menus

Use the Settings menu to set the Alternative Letterhead Mode setting.

1. From the Home screen on the printer control panel, navigate to and open the Settings menu.

2. Open the following menus:

a. Copy/Print or Print

b. Manage Trays

c. Alternative Letterhead Mode

3. Select On.

Load paper to the 2,700-sheet high-capacity input paper trays

The following information describes how to load paper into the HCI paper trays.

Load paper to the 2,700-sheet high-capacity input paper trays

Use the following process to load paper into the HCI paper trays.

Use alternative letterhead mode

1. . Release the tray latch, and then slide the tray

away from the printer to open it.

NOTE: Do not open this tray while the printer is

printing.

2. . Adjust the paper-size guide to the correct

position for the paper.

3. . Load paper into the tray. Check the paper to

verify the guides lightly touch the stack, but do

not bend it. For information about how to orient

the paper, see 2,700-sheet HCI paper tray paper

orientation on page 43.

NOTE: To prevent jams, do not overfill the tray.

Be sure that the top of the stack is below the

tray full indicator.

NOTE: If the tray is not adjusted correctly, an

error message might appear during printing or

the paper might jam.

42 Chapter 2 Paper trays

4. . Close the tray.

5. . The tray configuration message displays on the

printer control panel.

6. . Press the OK button to accept the detected

type and size, or select Modify to choose a

different paper size or type.

2,700-sheet HCI paper tray paper orientation

Position paper correctly in the HCI trays to ensure the best print quality.

Table 2-14

Letterhead or preprinted—portrait

Duplex mode Paper size How to load paper

1-sided printing A4, Letter Face-down

Top edge at the back of the tray

2,700-sheet HCI paper tray paper orientation 43

Table 2-14 Letterhead or preprinted—portrait (continued)

Duplex mode Paper size How to load paper

Automatic 2-sided printing or

with Alternative Letterhead Mode

enabled

A4, Letter Face-up

Top edge at the back of the tray

Table 2-15 Letterhead or preprinted—landscape

Duplex mode Paper size How to load paper

1-sided printing A4, Letter Face-down

Top edge at the left side of the tray

Automatic 2-sided printing or

with Alternative Letterhead Mode

enabled

A4, Letter Face-up

Top edge at the right side of the tray

44 Chapter 2 Paper trays

Table 2-16 Prepunched-landscape

Duplex mode Paper size How to load paper

1-sided printing A4, Letter Face-down

Holes at the left side of the tray

Automatic 2-sided printing or

with Alternative Letterhead Mode

enabled

A4, Letter Face-up

Holes at the right side of the tray, with the top of the

form to the right side

Use alternative letterhead mode

Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the

same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this

mode, load paper as for automatic duplex printing.

Enable Alternative Letterhead Mode by using the printer control-panel menus

Use the Settings menu to set the Alternative Letterhead Mode setting.

1. From the Home screen on the printer control panel, navigate to and open the Settings menu.

2. Open the following menus:

a. Copy/Print or Print

b. Manage Trays

c. Alternative Letterhead Mode

3. Select On.

Use alternative letterhead mode

Load and print envelopes

Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes.

Print envelopes

To print envelopes using the manual feed option, follow these steps to select the correct settings in the

print driver, and then load the envelopes into the tray after sending the print job to the printer.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8.1 Start screen app, select Devices, select Print,

and then select the printer.

NOTE: To access these features from Windows 10, select Print, and then select the printer.

3. Click the Paper/Quality tab.

4. In the Paper size drop-down list, select the correct size for the envelopes.

5. In the Paper type drop-down list, select Envelope.

6. In the Paper source drop-down list, select Manual feed.

7. Click the OK button to close the Document Properties dialog box.

8. In the Print dialog box, click the OK button to print the job.

Envelope orientation

Envelopes need to be loaded in a specific manner in order to print correctly.

NOTE: The printer does not support duplex printing on envelopes.

Table 2-17

Envelope orientation

Tray Envelope size How to load

Tray 1 Envelope #9, Envelope #10,

Envelope Monarch, Envelope

DL, Envelope B5, Envelope C5

(wallet), Envelope C6

Face-down

Top edge toward the back of the printer

46 Chapter 2 Paper trays

Table 2-17 Envelope orientation (continued)

Tray Envelope size How to load

Tray 1 Envelope B5, Envelope C5

(pocket)

Face-down

Top edge leading into the printer

Load and print labels

To print on sheets of labels, use Tray 1 or the 550-sheet trays.

Manually feed labels

Use the manual feed mode to print sheets of labels.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8.1 Start screen app, select Devices, select Print,

and then select the printer.

NOTE: To access these features from Windows 10, select Print, and then select the printer.

3. Click the Paper/Quality tab.

4. In the Paper size drop-down list, select the correct size for the sheets of labels.

5. In the Paper type drop-down list, select Labels.

6. In the Paper source drop-down list, select Manual feed.

NOTE: When using manual feed, the printer prints from the lowest-numbered tray that is

configured for the correct size of paper, so it is not necessary to specify a particular tray. For

example, if Tray 2 is configured for labels, the printer will print from Tray 2. If Tray 3 is installed and

configured for labels, but Tray 2 is not configured for labels, the printer will print from Tray 3.

7. Click the OK button to close the Document Properties dialog box.

8. In the Print dialog box, click the Print button to print the job.

Load and print labels

Label orientation

Labels need to be loaded in a specific manner in order to print correctly.

Table 2-18 Label orientation

Tray How to load labels

Tray 1 Face-down

Bottom edge leading into the printer

550-sheet trays Face-up

Top edge at the back of the tray

48 Chapter 2 Paper trays

Supplies, accessories, and parts3

Order supplies or accessories, replace the toner cartridges, or remove and replace another part.

For video assistance, see www.hp.com/videos/LaserJet.

The following information is correct at the time of publication. For current information, see www.hp.com/

support/colorljM776MFP.

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

Order supplies, accessories, and parts

Find out how to obtain replacement supplies, accessories, and parts for the printer.

Ordering

Order parts, supplies, or accessories through one of the following channels.

Table 3-1

Ordering options

Ordering option Ordering information

Order supplies and paper http://www.hp.com/go/SureSupply

Order genuine HP parts or accessories www.hp.com/buy/parts

Order through service or support providers Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer,

enter the printer IP address or host name in the address/URL

field. The EWS contains a link to the HP SureSupply website,

which provides options for purchasing Original HP supplies.

Supplies, accessories, and parts 49

Supplies and accessories

To order supplies or accessories, find the correct part number.

Table 3-2 Supplies

Item Description Cartridge number Part number

HP 659A Black Original LaserJet

Toner Cartridge

Standard-yield replacement

black toner cartridge

659A W2010A

HP 659X High Yield Black

Original LaserJet Toner

Cartridge

High-yield replacement black

toner cartridge

659X W2010X

HP 659A Cyan Original LaserJet

Toner Cartridge

Standard-yield replacement

cyan toner cartridge

659A W2011A

HP 659X High Yield Cyan

Original LaserJet Toner

Cartridge

High-yield replacement cyan

toner cartridge

659X W2011X

HP 659A Magenta Original

LaserJet Toner Cartridge

Standard-yield replacement

magenta toner cartridge

659A W2013A

HP 659X High Yield Magenta

Original LaserJet Toner

Cartridge

High-yield replacement magenta

toner cartridge

659X W2013X

HP 659A Yellow Original

LaserJet Toner Cartridge

Standard-yield replacement

yellow toner cartridge

659A W2012A

HP 659X High Yield Yellow

Original LaserJet Toner

Cartridge

High-yield replacement yellow

toner cartridge

659X W2012X

HP Imaging Drum Replacement imaging drum 660A W2004A

HP Inner Finisher Staples Replacement staple cartridge

for models with inner finisher

Not applicable J8J96A

Table 3-3 Accessories

Item Description Cartridge number Part number

HP LaserJet 550-sheet Paper

Tray

Optional 550-sheet paper tray

NOTE: The printer supports up

to two 550-sheet paper trays.

Not applicable T3V27A

HP LaserJet 2 x 550-sheet Paper

Tray and Stand

Optional 2 x 550-sheet paper

tray and stand to support the

printer

Not applicable T3V29A

HP LaserJet 2,700-sheet HCI

Paper Tray and Stand

Optional 2,700-sheet paper tray

and stand to support the printer

Not applicable T3V30A

HP LaserJet Stand Optional printer stand Not applicable T3V28A

HP Jetdirect 2900nw Print

Server

HP Jetdirect accessory for Wi-Fi

connectivity and an additional

Ethernet port

Not applicable J8031A

HP Jetdirect 3100w BLE/NFC/

Wireless Accessory

HP Jetdirect accessory for Wi-Fi,

BLE, NFC, and proximity badge

reading

Not applicable 3JN69A

50 Chapter 3 Supplies, accessories, and parts

Table 3-3 Accessories (continued)

Item Description Cartridge number Part number

HP Internal USB ports Two optional USB ports for

connecting third-party devices

Not applicable B5L28A

HP Foreign Interface Harness Optional port accessory for

connecting third-party devices.

Not applicable B5L31A

HP Secure High Performance

Hard Disk Drive

Optional 500 GB FIPS140

certified hard drive

Not applicable B5L29A

HP 1 GB DDR3 x32 144-Pin

800MHz SODIMM

Optional DIMM for expanding the

memory

Not applicable E5K48A

Maintenance/long-life consumables

Maintain optimal print quality with Certified HP Genuine Long Life Consumables (LLCs).

Table 3-4

Maintenance/long-life consumables

Maintenance/LLC Kit Part number

Estimated life

HP LaserJet 110V Fuser Kit 4YL16A

150,000 pages

HP LaserJet 220V Fuser Kit 4YL17A

150,000 pages

HP LaserJet Image Transfer Kit 3WT89A

150,000 pages

HP LaserJet Toner Collection Unit 3WT90A

90,000 pages

HP Maintenance/Long Life Consumables (LLC) life specifications are estimations based on the LLC life test conditions

listed below. Actual individual life/yield during normal use varies depending on usage, environment, paper and other factors.

Estimated life is not an implied guarantee or warrantable.

The LLC life test conditions:

● Print coverage: 5% evenly distributed across the page

● Environment: 17° to 25°C (62.6° to 77°F); 30%-70% relative humidity (RH)

● Media size: Letter/A4

● Media weight: 75 g/m2 (20 lb) plain media

● Job size: 4 pages or more on average

● Long-edge feed (Letter/A4)

Factors that can reduce life from the conditions above:

● Media narrower than Letter/A4 widths (thermal slowdowns equal more rotations)

● Paper heavier than 75 g/m2 (20 lb) (heavier media creates higher stress on printer components)

● Print jobs smaller than 4 pages (smaller jobs mean more thermal cycling and more rotations)

Customer self-repair parts

Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time.

Maintenance/long-life consumables

NOTE: More information about the CSR program and benefits can be found at www.hp.com/go/csr-

support and www.hp.com/go/csr-faq.

Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-

authorized service or support provider. When ordering, one of the following will be needed: part number,

serial number (found on back of printer), product number, or printer name.

● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing

to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot

support is not provided under the HP printer warranty.

● Parts listed as Optional self-replacement can be installed by HP service personnel at your request

for no additional charge during the printer warranty period.

Table 3-5

Customer self-repair parts

Item Description Self-replacement

options

Part number

550-sheet paper tray Replacement 550-sheet paper tray Mandatory T3V27A

Toner collection unit Replacement toner collection unit Mandatory 3WT90A

Fuser Replacement fuser Mandatory 4YL16A (110V)

4YL17A (220V)

Image transfer kit Replacement intermediate transfer

belt, secondary transfer roller, and

paper tray rollers

Mandatory 3WT89A

Foreign interface harness Replacement foreign interface

harness

Mandatory B5L31A

Internal USB ports Replacement internal USB ports Mandatory B5L28A

Secure Hard Disk Drive Replacement hard disk drive Mandatory B5L29A

1 GB 90-Pin DDR3 x32 800 MHz

SODIMM

Replacement memory DIMM Mandatory E5K48A

HP Jetdirect 2900nw Print Server HP Jetdirect accessory for Wi-

Fi connectivity and an additional

Ethernet port

Mandatory J8031A

HP Jetdirect 3100w BLE/NFC/

Wireless Accessory

HP Jetdirect accessory for Wi-Fi,

BLE, NFC, and proximity badge

reading

Mandatory 3JN69A

Dynamic security

Learn about dynamic-security-enabled printers.

Certain HP printers use cartridges that have security chips or electronic circuitry. Cartridges using a

non-HP chip or modified or non-HP circuitry* might not work. And, those that work today might not work

in the future.

As is standard in the printing business, HP has a process for authenticating cartridges. HP continues

to use security measures to protect the quality of our customer experience, maintain the integrity

of our printing systems, and protect our intellectual property. These measures include authentication

methods that change periodically and might prevent some third-party supplies from working now or in

Chapter 3 Supplies, accessories, and parts

the future. HP printers and original HP cartridges deliver the best quality, security and reliability. When

cartridges are cloned or counterfeited, the customer is exposed to quality and potential security risks,

compromising the printing experience.

*Non-HP Chips and modified or non-HP electronic circuitry are not produced or validated by HP. HP

cannot guarantee that these chips or circuitry will work in your printer now or in the future. If you are

using a non-original HP cartridge, please check with your supplier to ensure your cartridge has an

original HP security chip or unmodified HP electronic circuitry.

Configure the HP toner-cartridge-protection supply settings

A network administrator can configure the toner-cartridge-protection settings using the printer control

panel or the HP Embedded Web Server (EWS).

Introduction

Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer

and protect the cartridges that are installed from theft.

In HP Web Jetadmin, the settings are located under the Device Management pane in the following menu

chain: Config > Supplies > Cartridge Policy or Cartridge Protection.

These features are available with HP FutureSmart versions 3 and later. Both features are off by default.

● Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing

only genuine HP cartridges to be used with the printer. Using genuine HP cartridges ensures the

best possible print quality. When someone installs a cartridge that is not a genuine HP cartridge,

the printer control panel displays a message that the cartridge is unauthorized and it provides

information explaining how to proceed.

● Cartridge Protection: This feature permanently associates toner cartridges with a specific printer,

or fleet of printers, so they cannot be used in other printers. Protecting cartridges protects your

investment. When this feature is enabled, if someone attempts to transfer a protected cartridge

from the original printer into an unauthorized printer, that printer will not print with the protected

cartridge. The printer control panel displays a message that the cartridge is protected, and it

provides information explaining how to proceed.

CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges

installed in the printer are automatically and

permanently

protected. To avoid protecting a new

cartridge, disable the feature

before

installing the new cartridge.

Turning the feature off does not turn off protection for cartridges that are currently installed.

Enable or disable the Cartridge Policy feature

The Cartridge Policy feature can be enabled or disabled using the control panel or the Embedded Web

Server (EWS).

NOTE: Enabling or disabling this feature might require entering an administrator password.

Check with your administrator to determine if an administrator password has been set. EWS

passwords cannot be recovered.

Configure the HP toner-cartridge-protection supply settings

Use the printer control panel to enable the Cartridge Policy feature

From the printer control panel, a network administrator can enable the Cartridge Policy feature. This

allows only genuine HP cartridges to be used with the printer.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. Manage Supplies

b. Cartridge Policy

3. Select Authorized HP.

Use the printer control panel to disable the Cartridge Policy feature

From the printer control panel, a network administrator can disable the Cartridge Policy feature. This

removes the restriction that only genuine HP cartridges can be used.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. Manage Supplies

b. Cartridge Policy

3. Select Off.

Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature

From the EWS, a network administrator can enable the Cartridge Policy feature. This allows only genuine

HP cartridges to be used with the printer.

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Information icon , and then

touch the Ethernet icon to display the IP address or host name.

b. Open a web browser, and in the address line, type the IP address or host name exactly as

it displays on the printer control panel. Press the Enter key on the computer keyboard. The

EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might

not be safe, select the option to continue to the website. Accessing this website will not harm

the computer.

2. Open the Copy/Print tab.

3. From the left navigation pane, select Manage Supplies.

4. In the Supply Settings area, select Authorized HP from the Cartridge Policy drop-down list.

Chapter 3 Supplies, accessories, and parts

5. Click the Apply button to save the changes.

Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature

From the EWS, a network administrator can disable the Cartridge Policy feature. This removes the

restriction that only genuine HP cartridges can be used.

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Information icon , and then

touch the Ethernet icon to display the IP address or host name.

b. Open a web browser, and in the address line, type the IP address or host name exactly as

it displays on the printer control panel. Press the Enter key on the computer keyboard. The

EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might

not be safe, select the option to continue to the website. Accessing this website will not harm

the computer.

2. Open the Copy/Print tab.

3. From the left navigation pane, select Manage Supplies.

4. In the Supply Settings area, select Off from the Cartridge Policy drop-down list.

5. Click the Apply button to save the changes.

Troubleshoot Cartridge Policy control panel error messages

Review the recommended actions for Cartridge Policy error messages.

Table 3-6

Cartridge Policy control panel error messages

Error message Description Recommended action

10.0X.30 Unauthorized <Color> Cartridge The administrator has configured this

printer to use only genuine HP supplies

that are still under warranty. The

cartridge must be replaced to continue

printing.

Replace the cartridge with a genuine HP

toner cartridge.

If you believe you purchased a

genuine HP supply, visit www.hp.com/go/

anticounterfeit to determine if the toner

cartridge is a genuine HP cartridge, and

learn what to do if it is not a genuine HP

cartridge.

Enable or disable the Cartridge Protection feature

The Cartridge Protection feature can be enabled or disabled using the control panel or the Embedded

Web Server (EWS).

NOTE: Enabling or disabling this feature might require entering an administrator password.

Check with your administrator to determine if an administrator password has been set. EWS

passwords cannot be recovered.

Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature

Use the printer control panel to enable the Cartridge Protection feature

From the printer control panel, a network administrator can enable the Cartridge Protection feature. This

protects the cartridges associated with the printer from being stolen and used in other printers.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. Manage Supplies

b. Cartridge Protection

3. Select Protect Cartridges.

4. When the printer prompts to confirm, select Continue to enable the feature.

CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges

installed in the printer are automatically and

permanently

protected. To avoid protecting a new

cartridge, disable the feature

before

installing the new cartridge.

Turning the feature off does not turn off protection for cartridges that are currently installed.

Use the printer control panel to disable the Cartridge Protection feature

From the printer control panel, a network administrator can disable the Cartridge Protection feature.

This removes protection for any new cartridges installed in the printer.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. Manage Supplies

b. Cartridge Protection

3. Select Off.

Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature

From the EWS, a network administrator can enable the Cartridge Protection feature. This protects the

cartridges associated with the printer from being stolen and used in other printers.

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Information icon , and then

touch the Ethernet icon to display the IP address or host name.

b. Open a web browser, and in the address line, type the IP address or host name exactly as

it displays on the printer control panel. Press the Enter key on the computer keyboard. The

EWS opens.

Chapter 3 Supplies, accessories, and parts

NOTE: If the web browser displays a message indicating that accessing the website might

not be safe, select the option to continue to the website. Accessing this website will not harm

the computer.

2. Open the Copy/Print tab.

3. From the left navigation pane, select Manage Supplies.

4. In the Supply Settings area, select Protect cartridges from the Cartridge Protection drop-down list.

5. Click the Apply button to save the changes.

CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges

installed in the printer are automatically and

permanently

protected. To avoid protecting a new

cartridge, disable the feature

before

installing the new cartridge.

Turning the feature off does not turn off protection for cartridges that are currently installed.

Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature

From the EWS, a network administrator can disable the Cartridge Protection feature. This removes

protection for any new cartridges installed in the printer.

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Information icon , and then

touch the Ethernet icon to display the IP address or host name.

b. Open a web browser, and in the address line, type the IP address or host name exactly as

it displays on the printer control panel. Press the Enter key on the computer keyboard. The

EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might

not be safe, select the option to continue to the website. Accessing this website will not harm

the computer.

2. Open the Copy/Print tab.

3. From the left navigation pane, select Manage Supplies.

4. In the Supply Settings area, select Off from the Cartridge Protection drop-down list.

5. Click the Apply button to save the changes.

Troubleshoot Cartridge Protection control panel error messages

Review the recommended actions for Cartridge Protection error messages.

Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature

Table 3-7 Cartridge Protection control panel error messages

Error message Description Recommended action

10.0X.57 Protected <Color> Cartridge The cartridge can only be used in

the printer or fleet of printers that

initially protected it using HP Cartridge

Protection.

The Cartridge Protection feature allows

an administrator to restrict cartridges

to work in only one printer or fleet of

printers. The cartridge must be replaced

to continue printing.

Replace the cartridge with a new toner

cartridge.

Replace the toner cartridges

Replace the toner cartridge if you receive a message on the printer, or if you have print quality problems.

Toner-cartridge information

This printer indicates when the toner-cartridge level is low and very low. The actual toner-cartridge life

remaining can vary. Consider having a replacement cartridge available to install when print quality is no

longer acceptable.

To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at

www.hp.com/go/suresupply. Scroll to the bottom of the page and verify that the country/region is

correct.

The printer uses four colors and has a different toner cartridge for each color: yellow (Y), magenta (M),

cyan (C), and black (K). The toner cartridges are inside the front door.

Table 3-8

Toner-cartridge information

Item Description Cartridge number Part number

HP 659A Black Original LaserJet

Toner Cartridge

Standard-yield replacement

black toner cartridge

659A W2010A

HP 659X High Yield Black

Original LaserJet Toner

Cartridge

High-yield replacement black

toner cartridge

659X W2010X

HP 659A Cyan Original LaserJet

Toner Cartridge

Standard-yield replacement

cyan toner cartridge

659A W2011A

HP 659X High Yield Cyan

Original LaserJet Toner

Cartridge

High-yield replacement cyan

toner cartridge

659X W2011X

HP 659A Magenta Original

LaserJet Toner Cartridge

Standard-yield replacement

magenta toner cartridge

659A W2013A

HP 659X High Yield Magenta

Original LaserJet Toner

Cartridge

High-yield replacement magenta

toner cartridge

659X W2013X

HP 659A Yellow Original

LaserJet Toner Cartridge

Standard-yield replacement

yellow toner cartridge

659A W2012A

HP 659X High Yield Yellow

Original LaserJet Toner

Cartridge

High-yield replacement yellow

toner cartridge

659X W2012X

58 Chapter 3 Supplies, accessories, and parts

NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page

yield. For more information, go to www.hp.com/go/learnaboutsupplies.

Do not remove the toner cartridge from its package until it is time to replace it.

CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few

minutes. Cover the green imaging drum if the toner cartridge must be removed from the printer for an

extended period of time.

CAUTION: Do not touch the developer roller. Fingerprints on the developer roller can cause print-

quality problems.

The following illustration shows the toner-cartridge components.

Number Description

1 Handle

2 Developer roller

3 Protective shield

4 Memory chip

CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water.

Hot water sets toner into fabric.

NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.

Remove and replace the cartridges

Follow these steps to replace a toner cartridge.

Remove and replace the cartridges

1. . Open the front door.

2. . Grasp the handle of the used toner cartridge

and pull out to remove it.

60 Chapter 3 Supplies, accessories, and parts

3. . Remove the new toner cartridge from its

packaging by removing the end caps (callout

1), removing the cartridge from the plastic

bag (callout 2), and then removing the orange

protective shield (callout 3).

NOTE: Do not touch the developer roller.

Fingerprints on the developer roller can cause

print-quality problems.

4. . Hold both ends of the toner cartridge and rock it

5-6 times.

5. . Support the toner cartridge underneath with

one hand while holding the cartridge handle

with the other. Align the toner cartridge with

its slot on the shelf, and then insert the toner

cartridge into the printer.

NOTE: Avoid touching the developer roller.

Fingerprints on the developer roller can cause

print defects.

Remove and replace the cartridges 61

6. . Close the front door.

Save all packaging for recycling the used toner

cartridge. To recycle the used cartridge, follow

the instructions included with the new cartridge.

Replace the imaging drums

Replace an imaging drum if you receive a message on the printer, or if you have print quality problems.

Imaging drum information

This printer indicates when an imaging drum level is low and very low. The actual imaging drum life

remaining can vary. Consider having a replacement imaging drum available to install when print quality

is no longer acceptable.

To purchase imaging drums or check imaging drum compatibility for the printer, go to HP SureSupply

at www.hp.com/go/suresupply. Scroll to the bottom of the page and verify that the country/region is

correct.

The printer uses four imaging drums installed next to each toner cartridge. One universal imaging drum

part fits in all four positions. The imaging drums are inside the front door.

Table 3-9

Imaging drum information

Item Description Cartridge number Part number

HP Imaging Drum Replacement imaging drum 660A W2004A

Do not remove the imaging drum from its package until it is time to replace it.

CAUTION: To prevent damage to the imaging drum, do not expose it to light for more than a few

minutes. Cover the green imaging drum if it must be removed from the printer for an extended period of

time. Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality

problems.

The following illustration shows the imaging drum components.

Chapter 3 Supplies, accessories, and parts

Number Description

1 Handle

2 Imaging drum

3 Protective shield

4 Memory chip

CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water.

Hot water sets toner into fabric.

NOTE: Information about recycling used imaging drums is in the imaging drum box.

Remove and replace the imaging drums

Follow these steps to replace an imaging drum.

1. . Open the front door.

Remove and replace the imaging drums 63

2. . Rotate the blue lever in front of the imaging

drum to the left.

3. . Grasp the handle of the used imaging drum and

pull out to remove it.

64 Chapter 3 Supplies, accessories, and parts

4. . Remove the new imaging drum from its

packaging by removing the end caps (callout

1), removing the imaging drum from the plastic

bag (callout 2), and then removing the orange

protective shield (callout 3).

NOTE: Avoid touching the green imaging

drum. Fingerprints on the imaging drum can

cause print defects.

5. . Support the imaging drum underneath with one

hand while holding the handle with the other.

Align the imaging drum with its slot on the

shelf, and then insert the imaging drum into the

printer.

NOTE: Avoid touching the green imaging

drum. Fingerprints on the imaging drum can

cause print defects.

Remove and replace the imaging drums 65

6. . Rotate the blue lever in front of the imaging

drum to the right.

7. . Close the front door.

Save all packaging for recycling the used

imaging drum. To recycle the used imaging

drum, follow the instructions included with the

new imaging drum.

Replace the toner-collection unit

Replace the toner-collection unit if you receive a message on the printer, or if you have print quality

problems.

Toner-collection unit information

Replace the toner-collection unit when the control panel prompts you.

Chapter 3 Supplies, accessories, and parts

Table 3-10 Toner-collection unit information

Item Description Cartridge number Part number

HP Toner Collection Unit Replacement toner-collection unit Not applicable 3WT90A

CAUTION: When the toner-collection unit reaches the end of its life, the printer will stop printing to

avoid damage to internal parts. You must replace the toner-collection unit to continue printing.

NOTE: The toner-collection unit is designed for a single use. Do not attempt to empty the toner-

collection unit and reuse it. Doing so could lead to toner being spilled inside the printer, which could

result in reduced print quality. After use, return the toner-collection unit to HP’s Planet Partners

program for recycling.

CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water.

Hot water sets toner into fabric.

Remove and replace the toner-collection unit

Follow these steps to replace the toner-collection unit.

1. . Open the front door.

Remove and replace the toner-collection unit 67

2. . Open the left door.

3. . Grasp the front of the toner-collection unit and

remove it from the printer.

68 Chapter 3 Supplies, accessories, and parts

4. . Remove the new toner-collection unit from its

packaging.

5. . Install the new unit into the printer. Make sure

the toner-collection unit is firmly in place.

Remove and replace the toner-collection unit 69

6. . Close the left door.

NOTE: If the toner-collection unit is not

installed correctly, the left door does not close

completely.

7. . Close the front door.

Save all packaging for recycling the used

toner-collection unit. To recycle the used toner-

collection unit, follow the instructions included

with the new toner-collection unit.

Replace the staple cartridge (M776zs model only)

Install a new staple cartridge when your current cartridge is empty.

Staple cartridge information

Replace the staple cartridge when the control panel prompts you.

Table 3-11

Staple cartridge information

Item Description Cartridge number Part number

HP Inner Finisher Staples Replacement staple cartridge Not applicable J8J96A

70 Chapter 3 Supplies, accessories, and parts

Remove and replace the staple cartridge

Follow these steps to replace the staple cartridge in the inner finisher accessory.

1. . Open the inner finisher front door.

2. . Grasp the colored tab on the staple cartridge

carriage, and then pull the staple cartridge

carriage straight out.

3. . Lift two tabs on the staple cartridge, and then

lift up to remove the empty staple cartridge

from the staple cartridge carriage assembly.

NOTE: Do not discard the staple cartridge

carriage. It must be reused with the new staple

cartridge.

Remove and replace the staple cartridge 71

4. . Insert the new staple cartridge into the staple

cartridge carriage.

5. . Reinstall the staple cartridge carriage into the

stapler by pressing the colored handle inward

until it snaps into place.

6. . Close the inner finisher front door.

72 Chapter 3 Supplies, accessories, and parts

Print4

Print using the software, or print from a mobile device or USB flash drive.

For video assistance, see www.hp.com/videos/LaserJet.

The following information is correct at the time of publication. For current information, see www.hp.com/

support/colorljM776MFP.

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

Print tasks (Windows)

Learn about common printing tasks for Windows users.

How to print (Windows)

Use the Print option from a software application to select the printer and basic options for your print job.

The following procedure describes the basic printing process for Windows.

1. From the software program, select the Print option.

2. Select the printer from the list of printers. To change settings, click the Properties or Preferences

button to open the print driver.

NOTE: The name of the button varies for different software programs.

In Windows 10, 8.1, and 8, these applications will have a different layout with different features from

what is described below for desktop applications. To access the print feature from a Start screen

app, complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver

features when More settings is selected.

NOTE: For more information, click the Help (?) button in the print driver.

3. Click the tabs in the print driver to configure the available options. For example, set the paper

orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality

settings on the Paper/Quality tab.

4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this

screen.

5. Click the Print button to print the job.

Automatically print on both sides (Windows)

If your printer has an automatic duplexer installed, you can automatically print on both sides of the

paper. Use a paper size and type supported by the duplexer.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for different software programs.

In Windows 10, 8.1, and 8, these applications will have a different layout with different features from

what is described below for desktop applications. To access the print feature from a Start screen

app, complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver

features when More settings is selected.

3. Click the Finishing tab.

4. Select Print on both sides. Click OK to close the Document Properties dialog.

5. In the Print dialog, click Print to print the job.

Manually print on both sides (Windows)

Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that

the duplexer does not support.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for different software programs.

Chapter 4 Print

In Windows 10, 8.1, and 8, these applications will have a different layout with different features from

what is described below for desktop applications. To access the print feature from a Start screen

app, complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver

features when More settings is selected.

3. Click the Finishing tab.

4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.

5. In the Print dialog, click Print to print the first side of the job.

6. Retrieve the printed stack from the output bin, and place it in Tray 1.

7. If prompted, select the appropriate control panel button to continue.

Print multiple pages per sheet (Windows)

When you print from a software application using the Print option, you can select an option to print

multiple pages on a single sheet of paper. For example, you might want to do this if you are printing a

very large document and want to save paper.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for different software programs.

In Windows 10, 8.1, and 8, these applications will have a different layout with different features from

what is described below for desktop applications. To access the print feature from a Start screen

app, complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver

features when More settings is selected.

3. Click the Finishing tab.

4. Select the number of pages per sheet from the Pages per sheet drop-down.

5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the

Document Properties dialog.

6. In the Print dialog, click Print to print the job.

Select the paper type (Windows)

When you print from a software application using the Print option, you can set the paper type you are

using for your print job. For example, if your default paper type is Letter, but you are using a different

paper type for a print job, select that specific paper type.

Print multiple pages per sheet (Windows)

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for different software programs.

In Windows 10, 8.1, and 8, these applications will have a different layout with different features from

what is described below for desktop applications. To access the print feature from a Start screen

app, complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver

features when More settings is selected.

3. Click the Paper/Quality tab.

4. Select the paper type from the Paper type drop-down list.

5. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.

If the tray needs to be configured, a tray configuration message displays on the printer control

panel.

6. Load the tray with the specified type and size of paper, and then close the tray.

7. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a

different paper size or type.

8. Select the correct type and size, and then touch the OK button.

Additional print tasks

Locate information on the Web for performing common printing tasks.

Go to www.hp.com/support/colorljM776MFP.

Instructions are available for print tasks, such as the following:

● Create and use printing shortcuts or presets

● Select the paper size, or use a custom paper size

● Select the page orientation

● Create a booklet

● Scale a document to fit a specific paper size

● Print the first or last pages of the document on different paper

● Print watermarks on a document

Chapter 4 Print

Print tasks (macOS)

Print using the HP printing software for macOS, including how to print on both sides or print multiple

pages per sheet.

How to print (macOS)

Use the Print option from a software application to select the printer and basic options for your print job.

The following procedure describes the basic printing process for macOS.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.

NOTE: The name of the item varies for different software programs.

4. Click the Print button.

Automatically print on both sides (macOS)

If your printer has an automatic duplexer installed, you can automatically print on both sides of the

paper. Use a paper size and type supported by the duplexer.

NOTE: This information applies to printers that include an automatic duplexer.

NOTE: This feature is available if you install the HP print driver. It might not be available if you are

using AirPrint

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu.

macOS 10.14 Mojave and later: Click Show Details, click Two-Sided, and then click the Layout menu.

NOTE: The name of the item varies for different software programs.

4. Select a binding option from the Two-Sided drop-down list.

5. Click the Print button.

Manually print on both sides (macOS)

Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that

the duplexer does not support.

NOTE: This feature is available if you install the HP print driver. It might not be available if you are

using AirPrint.

1. Click the File menu, and then click the Print option.

2. Select the printer.

Print tasks (macOS)

3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.

NOTE: The name of the item varies for different software programs.

4. Click the Manual Duplex box, and select a binding option.

5. Click the Print button.

6. Go to the printer and remove any blank paper that is in Tray 1.

7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the

input tray.

8. If prompted, touch the appropriate control panel button to continue.

Print multiple pages per sheet (macOS)

When you print from a software application using the Print option, you can select an option to print

multiple pages on a single sheet of paper. For example, you might want to do this if you are printing a

very large document and want to save paper.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu.

NOTE: The name of the item varies for different software programs.

4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on

each sheet.

5. In the Layout Direction area, select the order and placement of the pages on the sheet.

6. From the Borders menu, select the type of border to print around each page on the sheet.

7. Click the Print button.

Select the paper type (macOS)

When you print from a software application using the Print option, you can set the paper type you are

using for your print job. For example, if your default paper type is Letter, but you are using a different

paper type for a print job, select that specific paper type.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality

menu.

NOTE: The name of the item varies for different software programs.

4. Select from the Media & Quality or Paper/Quality options.

NOTE: This list contains the master set of options available. Some options are not available on all

printers.

Chapter 4 Print

● Media Type: Select the option for the type of paper for the print job.

● Print Quality or Quality: Select the resolution level for the print job.

● Edge-To-Edge Printing: Select this option to print close to the paper edges.

5. Click the Print button.

Additional print tasks

Locate information on the Web for performing common printing tasks.

Go to www.hp.com/support/colorljM776MFP.

Instructions are available for print tasks, such as the following:

● Create and use printing shortcuts or presets

● Select the paper size, or use a custom paper size

● Select the page orientation

● Create a booklet

● Scale a document to fit a specific paper size

● Print the first or last pages of the document on different paper

● Print watermarks on a document

Store print jobs on the printer to print later or print privately

Store print jobs in the printer memory for printing at a later time.

Introduction

The following information provides procedures for creating and printing documents that are stored on

the USB flash drive. These jobs can be printed at a later time or printed privately.

Create a stored job (Windows)

Store jobs on the USB flash drive for private or delayed printing.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then select Properties or Preferences.

NOTE: The name of the button varies for different software programs.

In Windows 10, 8.1, and 8, these applications will have a different layout with different features from

what is described below for desktop applications. To access the print feature from a Start screen

app, complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

Additional print tasks

For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver

features when More settings is selected.

3. Click the Job Storage tab.

4. Select a Job Storage Mode option:

● Proof and Hold: Print and proof one copy of a job, and then print more copies.

● Personal Job: The job does not print until you request it at the printer control panel. For this

job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a

personal identification number (PIN) to the job, you must provide the required PIN at the control

panel. If you encrypt the job, you must provide the required password at the control panel. The

print job is deleted from memory after it prints and is lost if the printer loses power.

● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the

printer memory so you can print it again later.

● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this

job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a

personal identification number (PIN) to the job, the person who prints the job must provide the

required PIN at the control panel. If you encrypt the job, the person who prints the job must

provide the required password at the control panel.

5. To use a custom user name or job name, click the Custom button, and then enter the user name or

the job name.

Select which option to use if another stored job already has that name:

● Use Job Name + (1-99): Append a unique number to the end of the job name.

● Replace Existing File: Overwrite the existing stored job with the new one.

6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the

Print button to print the job.

Create a stored job (macOS)

Store jobs on the USB flash drive for private or delayed printing.

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the printer.

3. Click Show Details or Copies & Pages, and then click the Job Storage menu.

NOTE: If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job

storage feature" section to activate the menu.

4. In the Mode drop-down list, select the type of stored job.

● Proof and Hold: Print and proof one copy of a job, and then print more copies. The first copy

prints immediately. Printing of the subsequent copies must be initiated from the device's front

control panel. For example, if 10 copies are sent, one copy prints immediately, and the other

nine copies will print when the job is retrieved. The job is deleted after all copies are printed.

Chapter 4 Print

● Personal Job: The job does not print until someone requests it at the printer control panel. If

the job has a personal identification number (PIN), provide the required PIN at the control panel.

The print job is deleted from memory after it prints.

● Quick Copy: Print the requested number of copies of a job and store a copy of the job in

the printer memory to print it again later. The job is deleted manually or by the job retention

schedule.

● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the

job has a personal identification number (PIN), the person who prints the job must provide the

required PIN at the control panel. The job is deleted manually or by the job retention schedule.

5. To use a custom user name or job name, click the Custom button, and then enter the user name or

the job name.

NOTE: macOS 10.14 Mojave and later: The print driver no longer includes the Custom button. Use

the options below the Mode drop-down list to set up the saved job.

Select which option to use if another stored job already has that name.

● Use Job Name + (1-99): Append a unique number to the end of the job name.

● Replace Existing File: Overwrite the existing stored job with the new one.

6. If you selected the Stored Job or Personal Job option in the Mode drop-down list, you can protect

the job with a PIN. Type a 4-digit number in the Use PIN to Print field. When other people attempt to

print this job, the printer prompts them to enter this PIN.

7. Click the Print button to process the job.

Print a stored job

Use the following procedure to print a job that is stored in the printer memory.

1. From the Home screen on the printer control panel, navigate to the Print application, and then

select the Print icon.

2. Select Print from Job Storage.

3. Select Choose, and then select the name of the folder where the job is stored.

4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.

5. To adjust the number of copies, select the number of copies field. Use the keypad to enter the

number of copies to print.

6. Select Start or Print to print the job.

Delete a stored job

You can delete documents that have been saved to the printer when they are no longer needed. You can

also adjust the maximum number of jobs for the printer to store.

Delete a job that is stored on the printer

Use the control panel to delete a job that is stored in the printer memory.

1. From the Home screen on the printer control panel, navigate to the Print application, and then

select the Print icon.

Print a stored job

2. Select Print from Job Storage.

3. Select Choose, and then select the name of the folder where the job is stored.

4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.

5. Select the Trash button to delete the job.

Change the job storage limit

When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same

user and job name. If a job is not already stored under the same user and job name, and the printer

needs additional space, the printer might delete other stored jobs starting with the oldest.

To change the number of jobs that the printer can store, complete the following procedure:

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. Copy/Print or Print

b. Manage Stored Jobs

c. Temporary Job Storage Limit

3. Use the keypad to enter the number of jobs that the printer stores.

4. Select OK or Done to save the setting.

Information sent to printer for Job Accounting purposes

Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP’s

Printing and Imaging devices. This information may include, but is not limited to, user name and client

name from which the job originated that may be used for job accounting purposes, as determined by the

Administrator of the printing device. This same information may also be stored with the job on the mass

storage device (e.g., disk drive) of the printing device when using the job storage feature.

Mobile printing

Mobile and ePrint solutions enable easy printing to an HP printer from a laptop, tablet, smartphone, or

other mobile device.

Introduction

HP offers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,

smartphone, or other mobile device.

To see the full list and to determine the best choice, go to www.hp.com/go/LaserJetMobilePrinting.

Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing

HP provides Wi-Fi Direct Print, Near Field Communication (NFC), and Bluetooth Low Energy (BLE) printing

for printers with a supported HP Jetdirect 3100w BLE/NFC/Wireless Accessory. This accessory is

available as an option for HP printers that include a hardware-integration pocket (HIP).

Chapter 4 Print

These features enable Wi-Fi capable (mobile) devices to make a wireless network connection directly to

the printer without using a wireless router.

The printer does not need to be connected to the network for this mobile walk-up printing to work.

Use Wi-Fi Direct Print to print wirelessly from the following devices:

● iPhone, iPad, or iPod touch using Apple AirPrint

● Android mobile devices using the Android embedded print solution

For more information on wireless printing, go to www.hp.com/go/LaserJetMobilePrinting.

NFC, BLE, and Wi-Fi Direct Print capabilities can be enabled or disabled from the printer control panel.

Enable wireless printing

To print wirelessly from mobile devices, Wi-Fi Direct must be turned on.

1. From the Home screen on the printer control panel, select the Settings menu.

2. Select the following menus:

a. Networking

b. Wi-Fi Direct

c. Status

3. Select On, and then select OK to enable wireless printing.

Change the Wi-Fi Direct name

Change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS).

NOTE: In environments where more than one model of the same printer is installed, it might be helpful

to provide each printer a unique Wi-Fi Direct Name for easier printer identification for HP Wi-Fi Direct

printing. The Wireless network names, e.g., Wireless, Wi-Fi Direct, etc. are available on the Information

screen by selecting the Information icon

, and then selecting the Wi-Fi Direct icon .

Complete the following procedure to change the printer Wi-Fi Direct name:

1. From the Home screen on the printer control panel, select the Settings icon.

2. Open the following menus:

a. Networking

b. Wi-Fi Direct

c. Wi-Fi Direct Name

3. Use the keypad to change the name in the Wi-Fi Direct Name text field, and then select OK.

HP ePrint via email

Use HP ePrint via email to print documents by sending them as an email attachment to the printer's

email address from any email enabled device.

To use HP ePrint via email, the printer must meet these requirements:

Enable wireless printing

● The printer must be connected to a wired or wireless network and have Internet access.

● HP Web Services must be enabled on the printer, and the printer must be registered with

HP Connected.

Follow this procedure to enable HP Web Services and register with HP Connected:

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Information icon , and then

touch the Ethernet icon to display the IP address or host name.

b. From a computer on the same network as the printer, open a web browser. In the address line,

type the IP address or host name exactly as it displays on the printer control panel. Press the

Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might

not be safe, select the option to continue to the website. Accessing this website will not harm

the computer.

2. Click the HP Web Services tab.

3. Select the option to enable Web Services.

NOTE: Enabling Web Services might take several minutes.

4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.

AirPrint

Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running macOS 10.7

Lion and newer.

Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third

generation or later) in the following mobile applications:

● Mail

● Photos

● Safari

● iBooks

● Select third-party applications

To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For

more information about using AirPrint and about which HP printers are compatible with AirPrint, go to

www.hp.com/go/MobilePrinting.

NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3

and earlier do not support USB connections.

Chapter 4 Print

Android embedded printing

HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print

to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing.

The print solution is built into many versions of the operating system.

NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the

HP Print Service Plugin.

For more information on how to use Android embedded printing and which Android devices are

supported, go to www.hp.com/go/MobilePrinting.

Print from a USB flash drive

This printer features easy-access USB printing to print files without a computer.

The printer accepts standard USB flash drives in the USB port near the control panel. It supports the

following types of files:

● .pdf

● .prn

● .pcl

● .ps

● .cht

Enable the USB port for printing

The USB port is disabled by default. Before using this feature, enable the USB port.

Use one of the following methods to enable the port:

Method one: Enable the USB port from the printer control panel

Use the printer control panel to enable the USB port for printing.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. Copy/Print or Print

b. Enable Device USB

3. Select Enable Print from USB Drive.

Method two: Enable the USB port from the HP Embedded Web Server (network-connected

printers only)

Use the HP Embedded Web Server to enable the USB port for printing.

1. From the Home screen on the printer control panel, touch the Information icon , and then touch

the Ethernet icon to display the IP address or host name.

Android embedded printing

2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer

control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be

safe, select the option to continue to the website. Accessing this website will not harm the

computer.

3. Select the Copy/Print tab for MFP models or the Print tab for SFP models.

4. In the left menu, select Print from USB Drive Settings.

5. Select Enable Print from USB Drive.

6. Click Apply.

Print USB documents

Print documents from a USB flash drive.

1. Insert the USB flash drive into the easy-access USB port.

NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull

the cover straight out to remove it.

2. From the Home screen on the printer control panel, navigate to the Print application, and then

select the Print icon.

3. Select Print from USB Drive.

4. Select Choose, select the name of the document to print, and then select Select.

NOTE: The document might be in a folder. Open folders as necessary.

5. To adjust the number of copies, touch the box to the left of the Print button, and then select the

number of copies from the keypad that opens. To close the keypad, select the Close button .

6. Select Print to print the document.

Print using high-speed USB 2.0 port (wired)

Enable the high-speed USB 2.0 port for wired USB printing. The port is located in the interface ports area

and is disabled by default.

Use one of the following methods to enable the high-speed USB 2.0 port. Once the port is enabled, install

the product software in order to print using this port.

Method one: Enable the high-speed USB 2.0 port from the printer control panel

menus

Use the control panel to enable the port.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

Chapter 4 Print

2. Open the following menus:

a. General

b. Enable Device USB

3. Select the Enabled option.

Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web

Server (network-connected printers only)

Use the HP EWS to enable the port.

1. Find the printer IP address. On the printer control panel, select the Information button , and then

select the Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer

control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be

safe, select the option to continue to the website. Accessing this website will not harm the

computer.

3. Select the Security tab.

4. On the left side of the screen, select General Security.

5. Scroll down to the Hardware Ports and select the following check boxes:

a. Enable Device USB

b. Enable Host USB plug and play

6. Click Apply.

Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected printers

only) 87

Copy5

Make copies with the printer, learn how to copy a two-sided document, and locate additional copy tasks

on the web.

For video assistance, see www.hp.com/videos/LaserJet.

The following information is correct at the time of publication. For current information, see www.hp.com/

support/colorljM776MFP.

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

Make a copy

Copy a document or picture from the scanner glass or automatic document feeder.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder

and adjust the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, navigate to the Copy application, and then

select the Copy icon.

3. To select the number of copies, touch the box next to Copy, use the keypad to enter the number of

copies, and then touch the close keypad button.

4. Select Optimize Text/Picture to optimize for the type of image being copied: text, graphics, or

photos. Select one of the predefined options.

Chapter 5 Copy

5. Set options marked with a yellow triangle before using the preview feature.

NOTE: After the preview scan, these options are removed from the main Options list and are

summarized in the Pre-scan Options list. To change any of these options, discard the preview and

start over.

Using the preview feature is optional.

6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons

on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove

pages.

Table 5-1 Buttons on the right side of the preview pane

Button Description

Use these buttons to toggle between single-page view and thumbnail view. More options are

available in thumbnail view than in single-page view.

Use these buttons to zoom in or out on the selected page.

NOTE: Select only one page at a time to use these buttons.

Use this button to rotate the page 180 degrees.

NOTE: This button is available only in the thumbnail view.

Use this button to delete the selected pages.

NOTE: This button is available only in the thumbnail view.

Use these buttons to rearrange the pages within the document. Select one or more pages and

move them to the left or right.

NOTE: These buttons are available only in the thumbnail view.

Use this button to add a page to the document. The printer prompts to scan additional pages.

Use this button to clear the changes made in the preview and start over.

Make a copy 89

Table 5-1 Buttons on the right side of the preview pane (continued)

Button Description

Touch this button to collapse the preview screen and return to the Copy screen.

7. When the document is ready, touch Copy to begin copying.

Copy on both sides (duplex)

Copy or print on both sides of the paper.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder

and adjust the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, navigate to the Copy application, and then

select the Copy icon.

3. In the Options pane, select Original Side, and then select the option that describes the original

document:

● Use Automatically detect to detect whether the original is printed on one or both sides of the

page.

● Use 1-sided for originals that are printed on one side of the page.

● Use 2-sided (book-style) for originals that flip on the right/left edge of the page, like books. If the

image is portrait, the output flips on the long edge of the page. If the image is landscape, the

output flips on the short edge of the page.

● Use 2-sided (flip-style) for originals that flip on the top/bottom edge of the page, like calendars.

If the image is portrait, the output flips on the short edge of the page. If the image is landscape,

the output flips on the long edge of the page.

4. Select Output Sides, and then select one of these options:

● Match original: The output will match the format of the original. For example, if the original is

1-sided, the output will be 1-sided. However, if the administrator has restricted 1-sided printing

and the original is 1-sided, the output will be 2-sided book-style.

● 1-sided: The output will be 1-sided. However, if the administrator has restricted 1-sided printing,

the output will be 2-sided book-style.

● 2-sided (book-style): The output will flip on the right/left edge of the page, like a book. If the

image is portrait, the output flips on the long edge of the page. If the image is landscape, the

output flips on the short edge of the page.

● 2-sided (flip-style): The output will flip on the top/bottom edge of the page, like a calendar. If the

image is portrait, the output flips on the short edge of the page. If the image is landscape, the

output flips on the long edge of the page.

Chapter 5 Copy

5. Set options marked with a yellow triangle before using the preview feature.

NOTE: After the preview scan, these options are removed from the main Options list and are

summarized in the Pre-scan Options list. To change any of these options, discard the preview and

start over.

Using the preview feature is optional.

6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons

on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove

pages.

Table 5-2 Buttons on the right side of the preview pane

Button Description

Use these buttons to toggle between single-page view and thumbnail view. More options are

available in thumbnail view than in single-page view.

Use these buttons to zoom in or out on the selected page.

NOTE: Select only one page at a time to use these buttons.

Use this button to rotate the page 180 degrees.

NOTE: This button is available only in the thumbnail view.

Use this button to delete the selected pages.

NOTE: This button is available only in the thumbnail view.

Use these buttons to rearrange the pages within the document. Select one or more pages and

move them to the left or right.

NOTE: These buttons are available only in the thumbnail view.

Use this button to add a page to the document. The printer prompts to scan additional pages.

Use this button to clear the changes made in the preview and start over.

Copy on both sides (duplex) 91

Table 5-2 Buttons on the right side of the preview pane (continued)

Button Description

Touch this button to collapse the preview screen and return to the Copy screen.

7. When the document is ready, touch Start to begin copying.

Additional copy tasks

Locate information on the Web for performing common copy tasks.

Go to www.hp.com/support/colorljM776MFP.

Instructions are available for copy tasks, such as the following:

● Copy or scan pages from books or other bound documents

● Copy mixed-size documents

● Copy or scan both sides of an identification card

● Copy or scan a document into a booklet format

Chapter 5 Copy

Scan6

Scan using the software, or scan directly to email, a USB flash drive, a network folder, or another

destination.

For video assistance, see www.hp.com/videos/LaserJet.

The following information is correct at the time of publication. For current information, see www.hp.com/

support/colorljM776MFP.

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

Set up Scan to Email

The printer has a feature that enables it to scan a document and send it to one or more email addresses.

Introduction

To use this scan feature, the printer must be connected to a network; however, the feature is not

available until it has been configured. There are two methods for configuring Scan to Email, the Scan to

Email Setup Wizard for basic and Email Setup for advanced.

Use the following information to set up the Scan to Email feature.

Before you begin

To set up the Scan to Email feature, the printer must have an active network connection.

Scan

Administrators need the following information before beginning the configuration process.

● Administrative access to the printer

● DNS suffix (e.g., companyname.com)

● SMTP server (e.g., smtp.mycompany.com)

NOTE: If you do not know the SMTP server name, SMTP port number, or authentication

information, contact the email/Internet service provider or system administrator for the

information. SMTP server names and port names are typically found by doing an Internet search.

For example, use terms like "Gmail smtp server name" or "Yahoo smtp server name" to search.

● SMTP server authentication requirements for outgoing email messages, including the user name

and password used for authentication, if applicable.

NOTE: Consult your email service provider's documentation for information on digital sending limits

for your email account. Some providers may temporarily lock your account if you exceed your sending

limit.

Step one: Access the HP Embedded Web Server (EWS)

Open the EWS to start the setup process.

1. From the Home screen on the printer control panel, touch the Information icon , and then touch

the Ethernet icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays

on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be

safe, select the option to continue to the website. Accessing this website will not harm the

computer.

Chapter 6 Scan

Step two: Configure the Network Identification settings

Configure advanced setting for network identification.

NOTE: Configuring email setup on the Networking tab is an advanced process and might require the

assistance of a system administrator.

1. Using the EWS top navigation tabs, click Networking.

NOTE: For configuring the network settings for use with Office 365, Step five: Set up Send to

Email to use Office 365 Outlook (optional) on page 105

2. In the left navigation pane, click TCP/IP Settings. A username/password might be required to

access the Network Identification tab of the EWS.

3. On the TCP/IP Settings dialog, click the Network Identification tab.

Step two: Configure the Network Identification settings

4. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the

email client being used is listed. DNS suffixes have this format:

companyname.com

gmail.com

, etc.

NOTE: If the Domain Name suffix is not set up, use the IP address.

5. Click Apply.

6. Click OK.

Step three: Configure the Send to Email feature

The two options for configuring Send to Email are the Email Setup Wizard for basic configuration

and Email Setup for advanced configuration. Use the following options to configure the Send to Email

feature:

Method one: Basic configuration using the Email Setup Wizard

Peform basic configuration using the Email Setup Wizard.

This option opens the Email Setup Wizard in the HP Embedded Web Server (EWS) for basic

configuration.

1. Using the EWS top navigation tabs, click Scan/Digital Send.

2. In the left navigation pane, click Email and Scan to Network Folder Quick Setup Wizards.

3. In the Email and Scan to Network Folder Quick Setup Wizards dialog, click the Email Setup link.

NOTE: If a message displays indicating that the Scan to Email feature is disabled, click Continue

to proceed with the configuration and enable the Scan to Email feature upon completion.

Chapter 6 Scan

4. On the Configure Email Servers (SMTP) dialog, select one of the following options and complete the

steps:

● Option one: Use a server already in use by Email.

Select Use a server already in use by Email, and then click Next.

● Option two: Search the network for the outgoing email server.

This option finds outgoing SMTP servers inside your firewall only.

a. Select Search network for outgoing email server, and then click Next.

b. Select the appropriate server from the Configure Email Server (SMTP) list, and then click

Next.

c. Select the option that describes the server’s authentication requirements:

– Server does not require authentication: Select Server does not require

authentication, and then click Next.

-OR-

– Server requires authentication: From the drop-down list, select an authentication

option:

○ Select Use credentials of user to connect after Sign In at the control panel, and

then click Next.

-OR-

○ Select Always use these credentials, enter the User name and Password, and

then click Next.

● Option three: Add the SMTP server.

a. Select Add SMTP server.

Method one: Basic configuration using the Email Setup Wizard

b. Enter the Server Name and Port Number, and then click Next.

NOTE: In most cases, the default port number does not need to be changed.

NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address,

port number, and SSL settings from the service provider’s website or other sources.

Typically, for Gmail, the SMTP address is smtp.gmail.com, port number 465, and the SSL

should be enabled.

Please refer to online sources to confirm these server settings are current and valid at

the time of configuration.

c. Select the appropriate server authentication option:

– Server does not require authentication: Select Server does not require

authentication, and then click Next.

-OR-

– Server requires authentication: Select an option from the Server requires

authentication drop-down list:

○ Select Use credentials of user to connect after Sign In at the control panel, and

then click Next.

-OR-

○ Select Always use these credentials, enter the User name and Password, and

then click Next.

5. On the Configure Email Settings dialog, enter the following information about the sender’s email

address, and then click Next.

NOTE: When setting up the From, Subject, and Message fields, if the User editable check box is

unchecked, users will not be able to edit those fields at the printer control panel when sending an

email.

Table 6-1

Send email settings

Option Description

From

(Required)

Select one of the following options from the From drop-down list:

● User’s address (sign-in required)

● Default From: Enter a default email address and display name in the Default From

Email Address and Default Display Name fields

NOTE: Create an email account for the printer, and use this address for the

default email address.

NOTE: Configure the email feature so that users must sign in before using it.

This prevents users from sending an email from an address that is not their own.

Subject

(Optional)

Provide a default subject line for the email messages.

Message

(Optional)

Create a custom message.

To use this message for all emails sent from the printer, clear the User editable check

box for Message.

98 Chapter 6 Scan

6. In the Configure File Scan Settings area, set the default scanning preferences, and then click Next.

Table 6-2 Scan settings

Option Description

File Type Select the default file type for the scanned document:

● PDF

● JPEG

● TIFF

● MTIFF

● XPS

● PDF/A

HP LaserJet Enterprise Flow MFP printers or MFP printers that are connected to a

digital send software (DSS) server also support the following OCR file types:

● Text (OCR)

● Unicode Text (OCR)

● RTF (OCR)

● Searchable PDF (OCR)

● Searchable PDF/A (OCR)

● HTML (OCR)

● CSV (OCR)

Color/Black

Select the default color setting for the scanned document:

● Color

● Black

● Black/Gray

● Automatically detect

Quality and File Size Select the default output quality for the scanned document:

● Low (small file)

● Medium

● High (large file)

Resolution Select the default scan resolution for the scanned document:

● 75 dpi

● 150 dpi

● 200 dpi

● 300 dpi

● 400 dpi

● 600 dpi

Method one: Basic configuration using the Email Setup Wizard 99

7. Review the Summary area, and then click Finish to complete the setup.

Method two: Advanced configuration using the Email Setup

Perform advanced Email Setup using the embedded web server (EWS).

1. Using the EWS top navigation tabs, click Scan/Digital Send, and then click Email Setup in the left

navigation pane.

NOTE: By default, the Email Setup page displays the basic settings for Scan to Email setup. To

access additional settings, click the Advanced Settings button at the bottom of the page.

2. On the Email Setup dialog, select the Enable Send to Email check box. If this check box is not

selected, the feature is unavailable at the printer control panel.

3. In the Outgoing Email Servers (SMTP) area, complete the steps for one of the following options:

● Select one of the displayed servers.

● Click Add to start the SMTP wizard.

a. In the SMTP wizard, select one of the following options:

– Option one: If you know the SMTP server address or host name, enter the information,

and then click Next.

– Option two: If you do not know the address of the SMTP server, select Search network

for outgoing email server, and then click Next. Select the server, and then click Next.

NOTE: If an SMTP server was already created for another printer function, the Use a

server already in use by another function option displays. Select this option, and then

configure it to be used for the email function.

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b. On the Set the basic information necessary to connect to the server dialog, set the

options to use, and then click Next.

NOTE:

● Some servers have problems sending or receiving emails that are larger than 5

megabytes (MB). These problems can be prevented by entering a number in Split

emails if larger than (MB).

● In most cases, the default port number does not need to be changed. However, when

using the Enable SMTP SSL Protocol option, port 587 must be used.

● If you are using Google™ Gmail for email service, select the Enable SMTP SSL Protocol

check box. Typically, for Gmail, the SMTP address is smtp.gmail.com, port number 465,

and the SSL should be enabled.

Please refer to online sources to confirm these server settings are current and valid

at the time of configuration.

c. On the Server Authentication Requirements dialog, select the option that describes the

server’s authentication requirements:

– Server does not require authentication, and then click Next.

– Server requires authentication:

○ From the drop-down box, select Use credentials of user to connect after Sign In at

the control panel, and then click Next.

○ From the drop-down box, select Always use these credentials, enter the

Username and Password, and then click Next.

NOTE: If using a signed-in user's credentials, set email to require sign-in by the user on

the printer control panel. Deny device guest access to email by clearing the check box for

email in the Device Guest column in the Sign in and Permission Policies area on the

Access Control dialog of the Security tab. The icon in the check box changes from a check

mark to a lock.

d. On the Server Usage dialog, choose the printer functions that will send email through this

SMTP server, and then click Next.

NOTE: If the server requires authentication, a user name and password for sending

automatic alerts and reports from the printer will be required.

e. On the Summary and Test dialog, enter a valid email address in the Send a test email to:

field, and then click Test.

f. Verify that all of the settings are correct, and then click Finish to complete the outgoing

email server setup.

Method two: Advanced configuration using the Email Setup

101

4. In the Address and Message Field Control area, enter a From: setting and any of the other optional

settings.

Table 6-3 Address and Message Field Control settings

Feature Description

Address Field Restrictions

Specify whether users must select an email address from an address book or whether

users are allowed to enter in an email address manually.

CAUTION: If Users must select from address book is selected, and any of the address

fields are also set as User editable, changes to those editable fields also change the

corresponding values in the address book.

To prevent users from changing contacts in the Address Book at the printer control

panel, go to the Access Control page on the Security tab, and deny Device Guest access

to address book modifications.

Allow invalid email address

formats

Select to allow an invalid email address format.

User editable To use the Default From address and Default Display Name for all emails sent from this

printer (unless a user is signed in), do not select the User editable check box.

When setting up the address fields, if the User editable check box is unchecked, users will

not be able to edit those fields at the printer control panel when sending an email. For

send-to-me functionality, clear the User editable check boxes for all of the address fields,

including the From:, To:, CC:, and BCC: fields, and then set that user's send email From: their

own email address and To: their own email address.

Default From: and Default

Display Name:

Provide an email address and name to use for the From: address for the email message.

NOTE: Create an email account for the printer, and use this address for the default email

address.

NOTE: Configure the email feature so that users must sign in before using it. This

prevents users from sending an email from an address that is not their own.

To:

Provide a To (recipient) email address for emails.

CC:

Provide a CC email address for emails.

BCC:

Provide a BCC email address for emails.

Subject: Provide a default subject line for the email messages.

Message: Create a custom message. To use this message for all emails sent from the printer, clear

or do not select the User editable check box for Message:.

This setting is available only on the Advanced Settings page.

5. In the Signing and Encryption area, set the signing and encryption preferences.

NOTE: These settings are available only on the Advanced Settings page.

Table 6-4

Signing and Encryption settings

Feature Description

Signing Select whether to sign the security certificate.

Select the User editable check box to make this setting editable at the printer control

panel.

Hashing Algorithm Select the algorithm to use for signing the certificate.

102 Chapter 6 Scan

Table 6-4 Signing and Encryption settings (continued)

Feature Description

Encryption Select whether to encrypt the email.

Select the User editable check box to make this setting editable at the printer control

panel.

Encryption Algorithm Select the algorithm to use for encrypting the email.

Attribute for Recipient

Public Key

Enter which attribute to use to retrieve the recipient’s public key certificate from LDAP.

Use the recipient public

key certificate to verify the

recipient

Select this setting to use the recipient’s public key certificate to verify the recipient.

6. In the Notification Settings area, select when users will receive notifications about sent emails. The

default setting is using the signed-in user's email address. If the recipient email address is blank, no

notification is sent.

7. In the Scan Settings area, set the default scanning preferences.

NOTE: These settings are available only on the Advanced Settings page.

Table 6-5

Scan settings

Feature Description

Original Size Select the page size of the original document.

Original Sides Select whether the original document is single-sided or double-sided.

Optimize Text/Picture Select to optimize for the output of a particular type of content.

Content Orientation Select the way the content of the original document is placed on the page: Portrait or

Landscape.

Background Cleanup Select a value to remove faint images from the background or to remove a light

background color.

Darkness Select a value to adjust the darkness of the file.

Contrast Select a value to adjust the contrast of the file.

Sharpness Select a value to adjust the sharpness of the file.

Image Preview Select whether to require or make optional a displayed preview of the job or to disable a

preview.

Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option.

Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or

millimeters, for the front side and back side of a job.

8. In the File Settings area, set the default file settings preferences.

Table 6-6

File settings

Feature Description

File Name Prefix

Set the default file name prefix used for files saved to a network folder.

Method two: Advanced configuration using the Email Setup 103

Table 6-6 File settings (continued)

Feature Description

File Name Default file name for the file to be saved.

Select the User editable check box to make this setting editable at the printer control

panel.

File Name Suffix

Set the default file name suffix used for files saved to a network folder.

Duplicate file name suffix default [filename]_YYYYMMDDT

File Name Preview

Enter a file name, and then click the Update Preview button.

File Numbering Format

Select a file name format for when the job is divided into multiple files.

Add numbering when job

has just one file (ex. _1–1)

Select this setting to add numbering to a file name when the job is only one file instead of

multiple files.

File Type Select the file format for the saved file.

Select the User editable check box to make this setting editable at the printer control

panel.

High Compression (smaller

file)

Select this setting to compress the scanned file, which reduces the file size. However,

the scanning process for a High compression file might take longer than for a Normal

compression file.

PDF encryption

If the file type is PDF, then this option encrypts the output PDF file. A password must be

specified as part of the encryption. The same password must be used to open the file. The

user will be prompted to enter a password prior to scanning their job if one has not been

set prior to pressing start.

Resolution Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so

they show more detail. Lower resolution images have fewer dots per inch and show less

detail, but the file size is smaller.

Quality and File Size Select the quality for the file. Higher-quality images require a larger file size than lower-

quality images, and they take more time to send.

Color/Black Specify whether copies are to be printed in color, black and gray, or black only.

Suppress blank pages

If the Suppress blank pages option is enabled, blank pages will be ignored.

Create Multiple Files

Select this setting to scan pages into separate files based on a predetermined maximum

number of pages per file.

This setting is available only on the Advanced Settings page.

9. Review the selected options to verify that they are accurate, and then click Apply to complete the

setup.

Step four: Configure the Quick Sets (optional)

Configure Quick Sets for the printer. Quick Sets are optional shortcut jobs that can be accessed on the

main Home screen or within the Quick Sets application at the printer.

1. In the Email Setup area of the left navigation pane, click Quick Sets.

2. Select one of the following options:

● Select an existing Quick Set under Quick Sets Application in the table.

-OR-

● Click Add to start the Quick Set Wizard.

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3. If you clicked Add, the Quick Sets Setup page opens. Complete the following information:

a. Quick Set Name: Enter a title for the new Quick Set.

b. Quick Set Description: Enter a description of the Quick Set.

c. Quick Set Start Option: To set how the Quick Set starts, click either Enter application, then

user presses Start or Start instantly when selected from the Home Screen.

4. Define the following settings for the Quick Set: Address and Message Field Control, Signing and

Encryption, Notification Settings, Scan Settings, and File Settings.

5. Click Finish to save the Quick Set.

Step five: Set up Send to Email to use Office 365 Outlook (optional)

Set up the Send to Email feature to send email from an Office 365 Outlook account.

Introduction

Microsoft Office 365 Outlook is a cloud-based email system provided by Microsoft which uses

Microsoft's Simple Mail Transfer Protocol (SMTP) server to send or receive emails. Complete the

following to enable the printer to send an email with an Office 365 Outlook account from the control

panel.

NOTE: You must have an email address account with Office 365 Outlook to configure the settings in

the EWS.

Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook

account

Configure the outgoing email server using the following procedure.

1. Using the EWS top navigation tabs, click Networking.

2. In the left navigation pane, click TCP/IP Settings.

3. In the TCP/IP Settings area, click the Network Identification tab.

Step five: Set up Send to Email to use Office 365 Outlook (optional)

105

4. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the

email client being used is listed. DNS suffixes have this format:

companyname.com

Gmail.com

, etc.

NOTE: If the Domain Name suffix is not set up, use the IP address.

5. Click Apply.

6. Click the Scan/Digital Send tab.

7. On the left navigation pane, click Email Setup.

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8. On the Email Setup page, select the Enable Scan to Email check box. If this check box is not

available, the feature is unavailable at the printer control panel.

9. In the Outgoing Email Servers (SMTP) area, click Add to start the SMTP wizard.

10. In the I know my SMTP server address or host name field, type smtp.onoffice.com, and then

click Next.

11. On the Set the basic information necessary to connect to the server dialog, in the Port Number

field, type 587.

NOTE: Some servers have problems sending or receiving emails that are larger than 5

megabytes (MB). These problems can be prevented by entering a number in Split emails if larger

than (MB).

12. Select the Enable SMTP SSL Protocol check box, and then click Next.

13. On the Server Authentication Requirements dialog, complete the following information:

a. Select Server requires authentication.

b. From the drop-down list, select Always use these credentials.

c. In the Username field, type the Office 365 Outlook email address.

d. In the Password field, type the Office 365 Outlook account password, and then click Next.

14. On the Server Usage dialog, choose the printer functions that will send email through this SMTP

server, and then click the Next button.

15. On the Summary and Test dialog, enter a valid email address in the Send a test email to: field, and

then click Test.

16. Verify that all of the settings are correct, and then click Finish to complete the outgoing email

server setup.

Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account

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Set up Scan to Network Folder

Set up the Scan to Folder feature to scan documents directly to network folder.

Introduction

This section explains how to enable and configure the Scan to Network Folder function. The printer

has a feature that enables it to scan a document and save it to a network folder. To use this scan

feature, the printer must be connected to a network; however, the feature is not available until it has

been configured. There are two methods for configuring Scan to Network Folder, the Save to Network

Folder Setup Wizard for basic setup and Save to Network Folder Setup for advanced setup.

Before you begin

Have the following items available before you set up the Scan to Network feature.

NOTE: To set up the Scan to Network Folder feature, the printer must have an active network

connection.

Administrators need the following items before beginning the configuration process.

● Administrative access to the printer.

● The fully-qualified domain name (FQDN) (e.g., \\servername.us.companyname.net\scans) of the

destination folder OR the IP address of the server (e.g., \\16.88.20.20\scans).

NOTE: The use of the term "server" in this context refers to the computer where the shared folder

resides.

Step one: Access the HP Embedded Web Server (EWS)

Open the EWS to start the setup process.

1. From the Home screen on the printer control panel, touch the Information icon , and then touch

the Ethernet icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays

on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be

safe, select the option to continue to the website. Accessing this website will not harm the

computer.

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Step two: Set up Scan to Network Folder

Set up Scan to Network Folder using one of the following methods.

Method one: Use the Scan to Network Folder Wizard

Use this option for basic configuration of the Save to Network Folder feature using the Scan to Network

Folder wizard.

NOTE: Before you begin: To display the printer's IP address or host name, touch the Information

icon , and then touch the Network icon on the printer's control panel.

1. Using the EWS top navigation tabs, click Scan/Digital Send tab. The Email and Scan to Network

Folder Quick Setup Wizards dialog opens.

2. In the left navigation pane, click Email and Scan to Network Folder Quick Setup Wizards.

3. Click the Save to Network Folder Quick Set Wizard link.

4. On the Add or Remove a Save to Network Folder Quick Set dialog, click Add.

NOTE: Quick Sets are shortcut jobs that can be accessed on the printer Home screen or within

the Quick Sets application.

NOTE: The Save to Network Folder feature can be minimally configured without creating a quick

set. However, without the Quick Set, users must enter the destination folder information at the

control panel for each scan job. A quick set is required to include Save to Network Folder metadata.

5. On the Add Folder Quick Set dialog, complete the following information:

a. In the Quick Set Title field, type a title.

NOTE: Name the Quick Set something that users can understand quickly (e.g., "Scan and

save to a folder").

b. In the Quick Set Description field, type a description explaining what the Quick Set will save.

Step two: Set up Scan to Network Folder

109

c. Click Next.

6. On the Configure Destination Folder dialog, complete the following information:

a. In the UNC Folder Path field, type a folder path where the scan will go.

The folder path can either be the fully-qualified domain name (FQDN) or the IP address of the

server. Be sure that the folder path (e.g., \scans) follows the FQDN or IP address.

FQDN example: \\servername.us.companyname.net\scans

IP address example: \\16.88.20.20\scans

NOTE: The FQDN can be more reliable than the IP address. If the server gets its IP address

via DHCP, the IP address can change. However, the connection with an IP address might be

faster because the printer does not need to use DNS to find the destination server.

b. From the Authentication Settings drop-down, select one of the following options:

● Use credentials of user to connect after Sign In at the control panel

● Always use these credentials

NOTE: If Always use these credentials is selected, a user name and password must be

entered in the corresponding fields, and the printer’s access to the folder must be verified

by clicking Verify Access.

c. In the Windows Domain field, type the Windows domain.

TIP: To find the Windows domain in Windows 7, click Start, click Control Panel, click System.

To find the Windows domain in Windows 8, click Search, enter System in the search box, and

then click System.

The domain is listed under Computer name, domain, and workgroup settings.

d. Click Next.

7. On the Configure File Scan Settings dialog, set the default scanning preferences for the Quick Set,

and then click Next.

8. Review the Summary dialog, and then click Finish.

Method two: Use Scan to Network Folder Setup

This option enables advanced configuration of the Save to Network Folder feature using the

HP Embedded Web Server (EWS) for the printer.

NOTE: Before you begin: To display the printer's IP address or host name, touch the Information

icon , and then touch the Network icon on the printer's control panel.

Step one: Begin the configuration

Use the following steps to begin Scan to Network Folder setup.

1. Click the Scan/Digital Send tab.

2. In the left navigation pane, click Scan to Network Folder Setup.

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Step two: Configure the Scan to Network Folder settings

Use the following procedure to complete Scan to Network Folder setup.

Step one: Begin the configuration

Use the following steps to begin configuration.

1. On the Scan to Network Folder Setup page, select the Enable Scan to Network Folder check box. If

this box is not selected, the feature is unavailable at the printer control panel.

2. In the Scan to Network Folder area of the left navigation pane, click Quick Sets. Click Add to open

the Quick Sets Setup dialog.

NOTE: Quick Sets are shortcut jobs that can be accessed on the printer Home screen or within

the Quick Sets application.

NOTE: The Scan to Network Folder feature can be minimally configured without creating a Quick

Set. However, without the Quick Set, users must enter the destination folder information at the

control panel for each scan job. A Quick Set is required to include Scan to Network Folder

metadata.

Complete all of the settings in the Quick Set Setup to fully configure the Scan to Network Folder feature.

Dialog one: Set the Quick Set name, description, and options for user interaction at the control panel

Set the Quick Set details for user interaction at the printer's control panel.

Use the Set the button location for the Quick Set and options for user interaction at the control panel

dialog to configure where the Quick Set button will display on the printer control panel and to configure

the level of user interaction at the printer control panel.

1. In the Quick Set Name field, type a title.

NOTE: Name the Quick Set something that users can understand quickly (e.g., "Scan and save to

a folder").

2. In the Quick Set Description field, type a description explaining what the Quick Set will save.

3. From the Quick Set Start Option list, select one of the following options:

● Option one: Enter application, then user presses Start.

● Option two: Start instantly upon selection.

Select one of the following prompt options :

○ Prompt for original sides

○ Prompt for additional pages

○ Require Preview

NOTE: If Start instantly upon selection is selected, the destination folder must be entered in

the next step.

4. Click Next.

Step two: Configure the Scan to Network Folder settings

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Dialog two: Folder Settings

Use the Folder Settings dialog to configure the types of folders the printer sends scanned documents to

and the folder permissions.

There are two types of destination folders to select from:

● Shared folders or FTP folders

● Personal shared folders

There are two types of folder permissions to select from:

● Read and write access

● Write access only

Configure the destination folder for scanned documents

Select one of the following options to set up a destination folder.

Option 1: Configure the printer to save to a shared folder or FTP folder

To save scanned documents to a standard shared folder or an FTP folder, complete the following steps.

1. If it is not already selected, select Save to shared folders or FTP folders.

2. Click Add.... The Add Network Folder Path dialog opens.

3. On the Add Network Folder Path dialog, select one of the following options:

● Option one: Save to a standard shared network folder.

a. If it is not already selected, select Save to a standard shared network folder.

b. In the UNC Folder Path field, type a folder path.

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The folder path can either be the fully-qualified domain name (FQDN) or the IP address of

the server. Be sure that the folder path (e.g., \scans) follows the FQDN or IP address.

FQDN example: \\servername.us.companyname.net\scans

IP address example: \\16.88.20.20\scans

NOTE: The FQDN can be more reliable than the IP address. If the server gets its IP

address via DHCP, the IP address can change. However, the connection with an IP address

might be faster because the printer does not need to use DNS to find the destination

server.

c. To automatically create a subfolder for scanned documents in the destination folder,

select a format for the subfolder name from the Custom Subfolder list.

To restrict the subfolder access to the user who creates the scan job, select Restrict

subfolder access to user.

d. To view the complete folder path for scanned documents, click Update Preview.

e. From the Authentication Settings list, select one of the following options:

– Use credentials of user to connect after Sign In at the control panel

– Always use these credentials

NOTE: If Always use these credentials is selected, a user name and password must be

entered in the corresponding fields.

f. In the Windows Domain field, type the Windows domain.

NOTE: To find the Windows domain in Windows 7, click Start, click Control Panel, click

System.

To find the Windows domain in Windows 8, click Search, enter System in the search box,

and then click System.

The domain is listed under Computer name, domain, and workgroup settings.

NOTE: If a shared folder is set to be accessed by everyone, values for a workgroup name

(default is “Workgroup”), a user name, and password must be entered in the corresponding

fields. However, if the folder is within a particular user’s folders and not Public, the user

name and password of that user must be used.

NOTE: An IP address might be necessary instead of a computer name. Many home

routers do not handle computer names well, and there is no Domain Name Server (DNS).

In this case, it is best to set up a static IP address on the shared PC to alleviate the

problem of DHCP assigning a new IP address. On a typical home router, this is done by

setting a static IP address that is on the same subnet, but outside the DHCP address

range.

g. Click OK.

● Option two: Save to an FTP Server.

Option 1: Configure the printer to save to a shared folder or FTP folder

113

NOTE: If an FTP site is outside the firewall, a proxy server must be specified under the

network settings. These settings are located in the EWS Networking tab, under the Advanced

options.

a. Select Save to an FTP Server.

b. In the FTP Server field, type the FTP server name or IP address.

c. In the Port field, type the port number.

NOTE: In most cases, the default port number does not need to be changed.

d. To automatically create a subfolder for scanned documents in the destination folder,

select a format for the subfolder name from the Custom Subfolder list.

e. To view the complete folder path for scanned documents, click Update Preview.

f. From the FTP Transfer Mode list, select one of the following options:

– Passive

– Active

g. In the Username field, type the user name.

h. In the Password field, type the password.

i. Click Verify Access to confirm the destination can be accessed.

j. Click OK.

Option 2: Configure the printer to save to a personal shared folder

To save scanned documents to a personal shared folder, complete the following steps.

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NOTE: This option is used in domain environments where the administrator configures a shared

folder for each user. If the Save to a personal shared folder feature is configured, users will be required

to sign in at the printer control panel using Windows credentials or LDAP authentication.

1. Select Save to a personal shared folder.

2. In the Retrieve the device user’s home folder using this attribute field, type the user’s home folder in

the Microsoft Active Directory.

NOTE: Verify that the user knows where this home folder is located on the network.

3. To add a user name subfolder at the end of the folder path, select Create subfolder based on user

name.

To restrict the subfolder access to the user who creates the scan job, select Restrict subfolder

access to user.

Select the destination folder permissions

Select one of the following options to set up destination folder permissions.

Option 1: Configure read and write access

To send scanned documents to a folder configured for read and write access, complete the following

steps.

NOTE: Send only to folders with read and write access supports folder verification and job

notification.

1. If it is not already selected, select Send only to folders with read and write access.

2. To require the printer to verify folder access before starting a scan job, select Verify folder access

prior to job start.

NOTE: Scan jobs can complete more quickly if Verify folder access prior to job start is not

selected; however, if the folder is unavailable, the scan job will fail.

3. Click Next.

Option 2: Configure write access only

To send scanned documents to a folder configured for write access only, complete the following steps.

NOTE: Allow sending to folders with write access only does not support folder verification or job

notification.

NOTE: If this option is selected, the printer cannot increment the scan filename. It sends the same

filename for all scans.

Select a time-related filename prefix or suffix for the scan filename, so that each scan is saved as a

unique file, and does not overwrite a previous file. This filename is determined by the information in the

File Settings dialog in the Quick Set Wizard.

1. Select Allow sending to folders with write access only.

2. Click Next.

Select the destination folder permissions

115

Dialog three: Notification Settings

Use the Notification Settings dialog to configure when notifications will be sent.

■

On the Notification Settings dialog, complete one of the following tasks:

● Option one: Do not notify.

a. Select Do not notify.

b. To prompt the user to review their notification settings, select Prompt user prior to job start,

and then click

Next.

● Option two: Notify when job completes.

a. Select Notify when job completes.

b. Select the method for delivering the notification from the Method Used to Deliver

Notification list.

If the method of notification selected is Email, type the email address in the Notification

Email Address field.

c. To include a thumbnail of the first scanned page in the notification, select Include

Thumbnail.

d. To prompt the user to review their notification settings, select Prompt user prior to job start,

and then click Next.

● Option three: Notify only if job fails.

a. Select Notify only if job fails.

b. Select the method for delivering the notification from the Method Used to Deliver

Notification list.

If the method of notification selected is Email, type the email address in the Notification

Email Address field.

c. To include a thumbnail of the first scanned page in the notification, select Include

Thumbnail.

d. To prompt the user to review their notification settings, select Prompt user prior to job start,

and then click Next.

Dialog four: Scan Settings

Complete the scan settings as follows.

On the Scan Settings dialog, set the default scanning preferences for the Quick Set, and then click Next.

Table 6-7

Scan settings

Feature Description

Original Size Select the page size of the original document.

Original Sides Select whether the original document is single-sided or double-sided.

Optimize Text/Picture Select to optimize for the output of a particular type of content.

116 Chapter 6 Scan

Table 6-7 Scan settings (continued)

Feature Description

Content Orientation Select the way the content of the original document is placed on the page: Portrait or

Landscape.

Background Cleanup Select a value to remove faint images from the background or to remove a light background

color.

Darkness Select a value to adjust the darkness of the file.

Contrast Select a value to adjust the contrast of the file.

Sharpness Select a value to adjust the sharpness of the file.

Image Preview Select whether to require or make optional a displayed preview of the job or to disable a

preview.

Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option.

Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or

millimeters, for the front side and back side of a job.

Dialog five: File Settings

Complete the file settings as follows.

On the File Settings dialog, set the default file settings for the Quick Set, and then click Next.

Table 6-8

File settings

Feature Description

File Name Prefix Set the default file name prefix used for files saved to a network folder.

File Name Default file name for the file to be saved.

Select the User editable check box to make this setting editable at the printer control panel.

File Name Suffix Set the default file name suffix used for files saved to a network folder.

File Name Preview Enter a file name, and then click the Update Preview button.

File Numbering Format Select a file name format for when the job is divided into multiple files.

Add numbering when job has

just one file (ex. _1–1)

Select this setting to add numbering to a file name when the job is only one file instead of

multiple files.

File Type Select the file format for the saved file.

Select the User editable check box to make this setting editable at the printer control panel.

High Compression (smaller

file)

Select this setting to compress the scanned file, which reduces the file size. However, the

scanning process for a High compression file might take longer than for a Normal compression

file.

PDF encryption If the file type is PDF, then this option encrypts the output PDF file. A password must be

specified as part of the encryption. The same password must be used to open the file. The user

will be prompted to enter a password prior to scanning their job if one has not been set prior to

starting the scan.

Resolution Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they

show more detail. Lower resolution images have fewer dots per inch and show less detail, but

the file size is smaller.

Dialog five: File Settings 117

Table 6-8 File settings (continued)

Feature Description

Quality and File Size Select the quality for the file. Higher-quality images require a larger file size than lower-quality

images, and they take more time to send.

Color/Black Specify whether copies are to be printed in color, black and gray, or black only.

Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored.

Metadata File Format Use the drop-down list to select the file format for metadata information.

Create Multiple Files Select this setting to scan pages into separate files based on a predetermined maximum

number of pages per file.

Dialog six: Summary

On the Summary dialog, review the Summary dialog, and then click Finish.

Step three: Complete the configuration

Use the following steps to complete Scan to Network Folder setup.

1. In the left navigation pane, click Scan to Network Folder.

2. On the Scan to Network Folder page, review the selected settings, and then click Apply to complete

the setup.

Set up Scan to SharePoint

Use Scan to SharePoint to scan documents directly to a Microsoft SharePoint site. This feature

eliminates the need to scan the documents to a network folder, USB flash drive, or email message,

and then manually upload the files to the SharePoint site.

Introduction

Set up the Scan to SharePoint feature, and then scan documents directly to a SharePoint site.

Scan to SharePoint supports all scanning options, including the ability to scan documents as images or

use the OCR features to create text files or searchable PDFs.

The feature is disabled by default. Enable Save to Sharepoint in the HP Embedded Web Server (EWS).

NOTE: The Scan to Sharepoint feature is available only on workflow-equipped printers.

Before you begin

Before this procedure can be completed, the destination folder that the scanned files will be saved to

must exist on the SharePoint site, and write access must be enabled to the destination folder. Scan to

SharePoint is disabled by default.

Step one: Access the HP Embedded Web Server (EWS)

Open the EWS to start the setup process.

1. From the Home screen on the printer control panel, touch the Information icon , and then touch

the Ethernet icon to display the IP address or host name.

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Chapter 6 Scan

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays

on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be

safe, select the option to continue to the website. Accessing this website will not harm the

computer.

Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set

Follow the steps to enable the Scan to SharePoint feature and create a Scan to SharePoint Quick Set.

1. Using the top navigation tabs, click Scan/Digital Send.

2. In the left navigation pane, click Scan to SharePoint®.

NOTE: Quick Sets are shortcut jobs that can be accessed on the printer Home screen or within

the Quick Sets application.

3. Select Enable Scan to SharePoint®, and then click Apply.

4. In the Scan to SharePoint area of the left navigation pane, click Quick Sets. Click Add to launch the

Quick Set Wizard.

5. Enter a Quick Set Name (for example, “Scan to SharePoint”) and a Quick Set Description.

6. Select a Quick Set Start Option to determine what occurs after selecting a Quick Set on the printer

control panel, and then click Next.

7. Use the following steps to add the path to the SharePoint folder:

a. Click Add on the SharePoint Destination Settings page to open the Add SharePoint Path page.

Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set

119

b. Open another browser window, navigate to the SharePoint folder to use, and then copy the

folder path for the SharePoint folder from that browser window.

c. Paste the SharePoint folder path into the SharePoint Path: field.

d. By default, the printer overwrites an existing file that has the same file name as the new file.

Clear Overwrite existing files so that a new file with the same name as an existing file is given

an updated time/date stamp.

e. Select an option from the Authentication Settings drop-down menu. Select whether it is

necessary to sign in to the SharePoint site with credentials, or store the credentials within the

Quick Set.

NOTE: Use credentials of user to connect after Sign In at the control panel is selected in the

Authentication Settings drop-down menu, the logged-in user must have permission to write to

the specified SharePoint site.

NOTE: For security purposes, the printer does not display credentials entered in the Quick

Set Wizard.

f. Click OK to complete the SharePoint path setup, and navigate back to the SharePoint

Destination Settings page.

8. Select Verify folder access prior to job start to ensure that the SharePoint folder specified as the

destination folder is accessible each time the Quick Set is used. If this option is not selected, jobs

can be saved to the SharePoint folder more quickly. However, if this option is not selected

and

the

SharePoint folder is inaccessible, the job will fail.

9. Click Next.

10. Set a Condition on Which to Notify on the Notification Settings page. This setting configures the

Quick Set to either not notify, or to send email messages or print a summary page if a job either

completes successfully or fails. Select one of the following options from the Condition on Which to

Notify drop-down menu:

● Select Do not notify for the Quick Set to not perform any notification action when a job

completes successfully or fails.

● Select Notify when job completes to for the Quick Set to send a notification when a job

completes successfully.

● Select Notify only if job fails to for the Quick Set to send a notification only when a job fails.

Selecting either Notify when job completes or Notify only if job fails requires the Method Used to

Deliver Notification: to be set. Select from the following options:

● Email: Use this option to send an email when the selected notification condition occurs. This

option requires a valid email address in the Notification Email Address: field.

NOTE: To use the email notification feature, first configure the email feature on the printer.

● Print: Use this option to print the notification when the selected notification condition occurs.

NOTE: Select Include Thumbnail for either notification option to include a thumbnail image of

the first page of the scanned page of the job.

11. Click Next.

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Chapter 6 Scan

12. Select options from the Scan Settings page, and then click Next. For more information, see Table

6-10 Scan settings for Scan to SharePoint on page 122.

13. Select options from the File Settings page, and then click Next. For more information, see Table

6-11 File settings for Scan to SharePoint on page 123.

14. Review the summary of settings. Click Finish to save the Quick Set or click Previous to edit the

settings.

Scan a file directly to a SharePoint site

Follow the steps to scan a document directly to a SharePoint site.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder

and adjust the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, navigate to the Scan application, select the

Scan icon, and then select Scan to SharePoint®.

NOTE: It might be necessary to sign in to the printer to use this feature.

3. Under Quick Sets, touch Select, select a Quick Set, and then select Load.

4. Touch the File Name: text field to open a keyboard. Type the name for the file using either the

on-screen keyboard or the physical keyboard, and touch the Enter button .

5. Touch Options to view and configure settings for the document.

6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons

on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove

pages.

Table 6-9

Buttons on the right side of the preview pane

Button Description

Use these buttons to toggle between single-page view and thumbnail view. More options are

available in thumbnail view than in single-page view.

Use these buttons to zoom in or out on the selected page.

NOTE: Select only one page at a time to use these buttons.

Use this button to rotate the page 180 degrees.

NOTE: This button is available only in the thumbnail view.

Scan a file directly to a SharePoint site 121

Table 6-9 Buttons on the right side of the preview pane (continued)

Button Description

Use this button to delete the selected pages.

NOTE: This button is available only in the thumbnail view.

Use these buttons to rearrange the pages within the document. Select one or more pages and

move them to the left or right.

NOTE: These buttons are available only in the thumbnail view.

Use this button to add a page to the document. The printer prompts to scan additional pages.

Use this button to clear the changes made in the preview and start over.

Touch this button to collapse the preview screen and return to the Copy screen.

7. When the document is ready, select Send to save it to the SharePoint location.

Quick Set scan settings and options for Scan to SharePoint

Review the settings and options available in the Quick Set Wizard when adding, editing, or copying a

Scan to SharePoint Quick Set.

Table 6-10

Scan settings for Scan to SharePoint

Feature Description

Original Size Select the page size of the original document.

Original Sides Select whether the original document is single-sided or double-sided.

Optimize Text/Picture Select to optimize for the output of a particular type of content.

Content Orientation Select the way the content of the original document is placed on the page: Portrait or

Landscape.

Background Cleanup Select a value to remove faint images from the background or to remove a light background

color.

Darkness Select a value to adjust the darkness of the file.

Contrast Select a value to adjust the contrast of the file.

Sharpness Select a value to adjust the sharpness of the file.

Image Preview Select whether to require or make optional a displayed preview of the job or to disable a

preview.

122 Chapter 6 Scan

Table 6-10 Scan settings for Scan to SharePoint (continued)

Feature Description

Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option.

Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or

millimeters, for the front side and back side of a job.

Table 6-11 File settings for Scan to SharePoint

Feature Description

File Name Prefix Set the default file name prefix used for files to be saved.

File Name Default file name for the file to be saved.

Select the User editable check box to make this setting editable at the printer control panel.

File Name Suffix Set the default file name suffix used for files to be saved.

Duplicate filename suffix default [filename]_YYYYMMDDT

File Name Preview Enter a file name, and then click the Update Preview button.

File Numbering Format Select a file name format for when the job is divided into multiple files.

Add numbering when job has

just one file (ex. _1–1)

Select this setting to add numbering to a file name when the job is only one file instead of

multiple files.

File Type Select the file format for the saved file.

Select the User editable check box to make this setting editable at the printer control panel.

High Compression (smaller

file)

Select this setting to compress the scanned file, which reduces the file size. However, the

scanning process for a High compression file might take longer than for a Normal compression

file.

PDF encryption If the file type is PDF, then this option encrypts the output PDF file. A password must be

specified as part of the encryption. The same password must be used to open the file. The user

will be prompted to enter a password prior to scanning their job if one has not been set prior to

starting the scan.

Resolution Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they

show more detail. Lower resolution images have fewer dots per inch and show less detail, but

the file size is smaller.

Quality and File Size Select the quality for the file. Higher-quality images require a larger file size than lower-quality

images, and they take more time to send.

Color/Black Specify whether copies are to be printed in color, black and gray, or black only

Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored.

Create Multiple Files Select this setting to scan pages into separate files based on a predetermined maximum

number of pages per file.

Set up Scan to USB Drive

Enable the Scan to USB feature, which allows you to scan directly to a USB flash drive.

Set up Scan to USB Drive

123

Introduction

The printer has a feature that enables it to scan a document and save it to a USB flash drive. The feature

is not available until it has been configured through the HP Embedded Web Server (EWS).

Step one: Access the HP Embedded Web Server (EWS)

Open the EWS to start the setup process.

1. From the Home screen on the printer control panel, touch the Information icon , and then touch

the Ethernet icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays

on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be

safe, select the option to continue to the website. Accessing this website will not harm the

computer.

Step two: Enable Scan to USB Drive

Enable Scan to USB Drive using the following steps.

1. Select the Security tab.

2. Scroll to Hardware Ports and make sure that Enable Host USB plug and play is enabled.

3. Select the Copy/Print tab for MFP models or the Print tab for SFP models.

4. Select the Enable Save to USB check box.

5. Click Apply at the bottom of the page.

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Chapter 6 Scan

NOTE: Most devices ship with hard disk drives (HDDs) already installed. In some cases, additional

storage devices can be added via USB. Verify whether the Save to USB feature needs to be expanded

to USB and hard drive.

Step three: Configure the Quick Sets (optional)

Use the following steps to set up Quick Sets for Scan to USB Drive. Quick Sets are shortcut jobs that can

be accessed on the printer Home screen or within the Quick Sets application.

1. In the Scan to USB Drive area of the left navigation pane, click Quick Sets.

2. Select one of the following options:

● Select an existing Quick Set under Quick Sets Application in the table.

-OR-

● Click Add to start the Quick Set Wizard.

3. If you clicked Add, the Quick Sets Setup page opens. Complete the following information:

a. Quick Set Name: Enter a title for the new Quick Set.

b. Quick Set Description: Enter a description of the Quick Set.

c. Quick Set Start Option: To set how the Quick Set starts, click either Enter application, then

user presses Start or Start instantly when selected from the Home Screen.

4. Select a default location where scanned files are saved on USB storage devices inserted into the

USB port on the control panel, and then click Next. The default location options are:

● Save at root directory of the USB storage device.

● Create or place in this folder on the USB Storage Device — The path to the folder on the USB

storage device must be specified when using this file location option. A backslash \ must be

used to separate folder\subfolder names in the path.

5. Select an option from the Condition on Which to Notify: drop-down list, and then click Next.

This setting determines if, or how, users are notified when a Save To USB Quick Set job completes

or fails. The options for the Condition on Which to Notify: setting are:

● Do not notify

● Notify when job completes

● Notify only if job fails

6. Choose the Scan Settings for the Quick Set, and then click Next.

NOTE: For more information on the available scan settings, see Default scan settings for Scan to

USB Drive setup on page 126

7. Choose the File Settings for the Quick Set, and then click Next.

NOTE: For more information on the available file settings, see Default scan settings for Scan to

USB Drive setup on page 126

Step three: Configure the Quick Sets (optional)

125

8. Review the summary of settings, and then click Finish to save the Quick Set, or click Previous to edit

the settings.

Default scan settings for Scan to USB Drive setup

Review the default settings for Scan to USB Drive setup.

Table 6-12 Scan settings for Scan to USB Drive setup

Feature Description

Original Size Select the page size of the original document.

Original Sides Select whether the original document is single-sided or double-sided.

Optimize Text/Picture Select to optimize for the output of a particular type of content.

Content Orientation Select the way the content of the original document is placed on the page: Portrait or

Landscape.

Background Cleanup Select a value to remove faint images from the background or to remove a light background

color.

Darkness Select a value to adjust the darkness of the file.

Contrast Select a value to adjust the contrast of the file.

Sharpness Select a value to adjust the sharpness of the file.

Image Preview Select whether to require or make optional a displayed preview of the job or to disable a

preview.

Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option.

Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or

millimeters, for the front side and back side of a job.

Default file settings for Save to USB setup

Review the options for Save to USB setup.

Table 6-13

File settings for Save to USB setup

Option name Description

File Name Prefix Set the default file name prefix used for files saved to a network folder.

File Name Default file name for the file to be saved.

Select the User editable check box to make this setting editable at the printer control panel.

File Name Suffix Set the default file name suffix used for files saved to a network folder.

Duplicate filename suffix default [filename]_YYYYMMDDT

File Name Preview Enter a file name, and then click the Update Preview button.

File Numbering Format Select a file name format for when the job is divided into multiple files.

Add numbering when job has

just one file (ex. _1–1)

Select this setting to add numbering to a file name when the job is only one file instead of

multiple files.

File Type Select the file format for the saved file.

Select the User editable check box to make this setting editable at the printer control panel.

126 Chapter 6 Scan

Table 6-13 File settings for Save to USB setup (continued)

Option name Description

High Compression (smaller

file)

Select this setting to compress the scanned file, which reduces the file size. However, the

scanning process for a High compression file might take longer than for a Normal compression

file.

PDF encryption If the file type is PDF, then this option encrypts the output PDF file. A password must be

specified as part of the encryption. The same password must be used to open the file. The user

will be prompted to enter a password prior to scanning their job if one has not been set prior to

starting the scan.

Resolution Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they

show more detail. Lower resolution images have fewer dots per inch and show less detail, but

the file size is smaller.

Quality and File Size Select the quality for the file. Higher-quality images require a larger file size than lower-quality

images, and they take more time to send.

Color/Black Specify whether copies are to be printed in color, black and gray, or black only.

Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored.

Create Multiple Files Select this setting to scan pages into separate files based on a predetermined maximum

number of pages per file.

Scan to email

Scan a document directly to an email address or contact list. The scanned document is sent as an email

message attachment.

Introduction

The printer has a feature that enables it to scan a document and send it to one or more email addresses.

Scan to email

Use the following steps to scan a document directly to an email address or contact list.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder

and adjust the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, navigate to the Scan application, select the

Scan icon, and then select Scan to Email.

NOTE: If prompted, type your user name and password.

3. Touch the To field to open a keyboard.

NOTE: If you are signed in to the printer, your user name or other default information might appear

in the From field. If so, you might not be able to change it.

4. Specify the recipients by using one of these methods:

● Use the keypad to enter the address in the To field.

To send to multiple addresses, separate the addresses with a semicolon, or select the Enter

button on the touchscreen keyboard after typing each address.

Scan to email

127

● Use a contact list as follows:

a. Select the Contacts button that is next to the To field to open the Contacts screen.

b. Select the appropriate contact list.

c. Select a name or names from the list of contacts to add to the recipients list, and then

select Add.

5. Complete the Subject, File Name, and Message fields by touching the field and using the

touchscreen keyboard to enter information. Select the Close button whenever you need to

close the keyboard.

6. To load a Quick Set, select Load, select the Quick Set, and then select Load under the Quick Sets

list.

NOTE: Quick Sets are predefined settings for various types of output, such as Text, Photograph,

and High Quality. You can select a Quick Set to view the description.

7. To configure settings, such as File Type and Resolution, Original Sides, and Content Orientation,

select Options in the lower left corner, and then select the settings from the Options menus. Select

Done if prompted.

8. Optional Preview: Touch the right pane of the screen to preview the document. You can use the

Expand and Collapse buttons on the left side of the preview pane to expand and collapse the

preview screen.

Table 6-14

Buttons on the left side of the preview pane

Button Description

Expand the preview screen.

Collapse the preview screen.

Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate,

insert, or remove pages.

Table 6-15

Buttons on the right side of the preview pane

Button Description

Use these buttons to toggle between single-page view and thumbnail view. More options are

available in thumbnail view than in single-page view.

128 Chapter 6 Scan

Table 6-15 Buttons on the right side of the preview pane (continued)

Button Description

Use these buttons to zoom in or out on the selected page.

NOTE: Select only one page at a time to use these buttons.

Use this button to rotate the page 180 degrees.

NOTE: This button is available only in the thumbnail view.

Use this button to delete the selected pages.

NOTE: This button is available only in the thumbnail view.

Use these buttons to rearrange the pages within the document. Select one or more pages and

move them to the left or right.

NOTE: These buttons are available only in the thumbnail view.

Use this button to add a page to the document. The printer prompts to scan additional pages.

Use this button to clear the changes made in the preview and start over.

Touch this button to collapse the preview screen and return to the Copy screen.

9. When the document is ready, select Send to email it.

NOTE: The printer might prompt you to add the email address to the contact list.

Scan to job storage

Scan a document and save it to a job storage folder on the printer.

Introduction

The printer has a feature that enables it to scan a document and save it to a job storage folder on the

printer. You can retrieve the document from the printer and print it when needed.

Scan to job storage

129

NOTE: Before you can scan to a storage folder on the printer, your printer administrator or IT

department must use the HP Embedded Web Server to enable the feature and configure the settings.

Scan to job storage on the printer

Use this procedure to scan a document and save it to a job storage folder on the printer so that you can

print copies at any time.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder

and adjust the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, navigate to the Scan application, select the

Scan icon, and then select Scan to Job Storage.

NOTE: If prompted, enter your user name and password.

3. Select the default storage folder name shown under Folder.

If the printer administrator has configured the option, you can create a new folder. Follow these

steps to create a new folder:

a. Select the New Folder icon .

b. Select the New Folder field, type the folder name, and then select OK.

4. Make sure that you have selected the correct folder.

5. Touch the Job Name text field to open a touchscreen keyboard, type the name for the file, and then

select the Enter button .

6. To make the job private, select the PIN button , enter a four-digit PIN in the PIN field, and then

close the touchscreen keypad.

7. To configure settings, such as Sides and Content Orientation, select Options in the lower left

corner, and then select the settings from the Options menus. Select Done for each setting if

prompted.

8. Optional Preview: Touch the right pane of the screen to preview the document. You can use the

Expand and Collapse buttons on the left side of the preview pane to expand and collapse the

preview screen.

Table 6-16

Buttons on the left side of the preview pane

Button Description

Expand the preview screen.

Collapse the preview screen.

130 Chapter 6 Scan

Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate,

insert, or remove pages.

Table 6-17 Buttons on the right side of the preview pane

Button Description

Use these buttons to toggle between single-page view and thumbnail view. More options are

available in thumbnail view than in single-page view.

Use these buttons to zoom in or out on the selected page.

NOTE: Select only one page at a time to use these buttons.

Use this button to rotate the page 180 degrees.

NOTE: This button is available only in the thumbnail view.

Use this button to delete the selected pages.

NOTE: This button is available only in the thumbnail view.

Use these buttons to rearrange the pages within the document. Select one or more pages and

move them to the left or right.

NOTE: These buttons are available only in the thumbnail view.

Use this button to add a page to the document. The printer prompts to scan additional pages.

Use this button to clear the changes made in the preview and start over.

Touch this button to collapse the preview screen and return to the Copy screen.

9. When the document is ready, select Save to save the file to the storage folder.

Scan to job storage on the printer

131

Print from job storage on the printer

Use this procedure to print a scanned document that is in a job storage folder on the printer.

1. From the Home screen on the printer control panel, navigate to the Print application, select the

Print icon, and then select Print from Job Storage.

2. Under Stored Jobs to Print, select Choose, select the folder in which the document is saved, select

the document, and then select Select.

3. If the document is private, enter the four-digit PIN in the Password field, and then select OK.

4. To adjust the number of copies, touch the box to the left of the Print button, and then select the

number of copies from the keypad that opens. Select the Close button to close the keypad.

5. Select Print to print the document.

Scan to network folder

Scan a document and save it to a folder on the network.

Introduction

The printer can scan a file and save it in a shared folder on the network.

Scan to network folder

Use this procedure to scan a document and save it to a network folder.

NOTE: You might be required to sign in to the printer to use this feature.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder

and adjust the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, navigate to the Scan application, select the

Scan icon, and then select Scan to Network Folder.

3. Specify a folder destination. Folder options must first be configured by the printer administrator.

● To select a folder location that the administrator already set up, select Load under Quick Sets

and Defaults, select the folder, and then select Load.

● To specify a new folder location, touch the Folder Paths field to open a touchscreen keyboard,

type the path to the folder, and then select the Enter button . Enter user credentials if

prompted and then select Save to save the path.

NOTE: Use this format for the path: \\server\folder, where “server” is the name of the

server that hosts the shared folder, and “folder” is the name of the shared folder. If the folder is

nested inside other folders, complete all necessary segments of the path to reach the folder.

For example: \\server\folder\folder

NOTE: The Folder Paths field might have a pre-defined path, and it might not be editable. In

this situation, the administrator has configured this folder for common access.

4. Touch the File Name text field to open a touchscreen keyboard, type the name for the file, and then

select the Enter button .

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Chapter 6 Scan

5. To configure settings, such as File Type and Resolution, Original Sides, and Content Orientation,

select Options in the lower left corner, and then select the settings from the Options menus. Select

Done for each setting if prompted.

6. Optional Preview: Touch the right pane of the screen to preview the document. You can use the

Expand and Collapse buttons on the left side of the preview pane to expand and collapse the

preview screen.

Table 6-18 Buttons on the left side of the preview pane

Button Description

Expand the preview screen.

Collapse the preview screen.

Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate,

insert, or remove pages.

Table 6-19

Buttons on the right side of the preview pane

Button Description

Use these buttons to toggle between single-page view and thumbnail view. More options are

available in thumbnail view than in single-page view.

Use these buttons to zoom in or out on the selected page.

NOTE: Select only one page at a time to use these buttons.

Use this button to rotate the page 180 degrees.

NOTE: This button is available only in the thumbnail view.

Use this button to delete the selected pages.

NOTE: This button is available only in the thumbnail view.

Scan to network folder 133

Table 6-19 Buttons on the right side of the preview pane (continued)

Button Description

Use these buttons to rearrange the pages within the document. Select one or more pages and

move them to the left or right.

NOTE: These buttons are available only in the thumbnail view.

Use this button to add a page to the document. The printer prompts to scan additional pages.

Use this button to clear the changes made in the preview and start over.

Touch this button to collapse the preview screen and return to the Copy screen.

7. When the document is ready, select Send to save the file to the network folder.

Scan to SharePoint

Scan a document directly to a SharePoint site.

Introduction

If you have a workflow-equipped printer, you can scan a document and send it to a SharePoint site.

This feature eliminates the need to scan the documents to a network folder, USB flash drive, or email

message, and then manually upload the files to the SharePoint site.

Scan to SharePoint supports all scanning options, including the ability to scan documents as images or

use the OCR features to create text files or searchable PDFs.

NOTE: Before you can scan to SharePoint, your printer administrator or IT department must use the

HP Embedded Web Server to enable the feature and set it up.

Scan to SharePoint

Use the following steps to scan a document directly to a SharePoint site.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder

and adjust the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, navigate to the Scan application, select the

Scan icon, and then select Scan to SharePoint®.

NOTE: It might be necessary to sign in to the printer to use this feature.

3. Under Quick Sets, touch Select, select a Quick Set, and then select Load.

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Chapter 6 Scan

4. Select the File Name: text field to open a keyboard. Type the name for the file, and then select the

enter button .

5. To configure settings, such as File Type and Resolution, Sides, and Content Orientation, select

Options in the lower left corner, and then select the settings from the Options menus. Select Done

if prompted.

6. Optional Preview: Touch the right pane of the screen to preview the document. You can use the

Expand and Collapse buttons on the left side of the preview pane to expand and collapse the

preview screen.

Table 6-20 Buttons on the left side of the preview pane

Button Description

Expand the preview screen.

Collapse the preview screen.

Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate,

insert, or remove pages.

Table 6-21

Buttons on the right side of the preview pane

Button Description

Use these buttons to toggle between single-page view and thumbnail view. More options are

available in thumbnail view than in single-page view.

Use these buttons to zoom in or out on the selected page.

NOTE: Select only one page at a time to use these buttons.

Use this button to rotate the page 180 degrees.

NOTE: This button is available only in the thumbnail view.

Scan to SharePoint 135

Table 6-21 Buttons on the right side of the preview pane (continued)

Button Description

Use this button to delete the selected pages.

NOTE: This button is available only in the thumbnail view.

Use these buttons to rearrange the pages within the document. Select one or more pages and

move them to the left or right.

NOTE: These buttons are available only in the thumbnail view.

Use this button to add a page to the document. The printer prompts to scan additional pages.

Use this button to clear the changes made in the preview and start over.

Touch this button to collapse the preview screen and return to the Copy screen.

7. When the document is ready, select Send to save it to the SharePoint location.

Scan to USB drive

Scan a document directly to a USB drive.

Introduction

The printer can scan a file and save it to a USB flash drive.

Scan to USB drive

Use the following steps to scan a document directly to a USB drive.

NOTE: You might be required to sign in to the printer to use this feature.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder

and adjust the paper guides to fit the size of the document.

2. Insert the USB drive into the USB port near the printer control panel.

3. From the Home screen on the printer control panel, navigate to the Scan application, select the

Scan icon, and then select Scan to USB Drive.

4. Select the USB drive under Destination, and then select the save location (either the root of the

USB drive or an existing folder).

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Chapter 6 Scan

5. Touch the File Name text field to open a touchscreen keyboard, type the name for the file, and then

select the Enter button .

6. To configure settings, such as File Type and Resolution, Original Sides, and Content Orientation,

select Options in the lower left corner, and then select the settings from the Options menus. Select

Done if prompted.

7. Optional Preview: Touch the right pane of the screen to preview the document. You can use the

Expand and Collapse buttons on the left side of the preview pane to expand and collapse the

preview screen.

Table 6-22 Buttons on the left side of the preview pane

Button Description

Expand the preview screen.

Collapse the preview screen.

Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate,

insert, or remove pages.

Table 6-23

Buttons on the right side of the preview pane

Button Description

Use these buttons to toggle between single-page view and thumbnail view. More options are

available in thumbnail view than in single-page view.

Use these buttons to zoom in or out on the selected page.

NOTE: Select only one page at a time to use these buttons.

Use this button to rotate the page 180 degrees.

NOTE: This button is available only in the thumbnail view.

Scan to USB drive 137

Table 6-23 Buttons on the right side of the preview pane (continued)

Button Description

Use this button to delete the selected pages.

NOTE: This button is available only in the thumbnail view.

Use these buttons to rearrange the pages within the document. Select one or more pages and

move them to the left or right.

NOTE: These buttons are available only in the thumbnail view.

Use this button to add a page to the document. The printer prompts to scan additional pages.

Use this button to clear the changes made in the preview and start over.

Touch this button to collapse the preview screen and return to the Copy screen.

8. When the document is ready, select Save to save the file to the USB drive.

Use HP JetAdvantage business solutions

HP JetAdvantage solutions are workflow and printing solutions that are easy to use, and both network-

and cloud-based. HP JetAdvantage solutions are designed to help businesses of all types, including

healthcare, financial services, manufacturing, and public sector, manage a fleet of printers and

scanners.

HP JetAdvantage Solutions include:

● HP JetAdvantage Security solutions

● HP JetAdvantage Management solutions

● HP JetAdvantage Workflow solutions

● HP JetAdvantage Mobile Printing solutions

For more information about HP JetAdvantage business workflow and printing solutions, go to

www.hp.com/go/PrintSolutions.

Additional scan tasks

Locate information on the Web for performing common scan tasks.

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Chapter 6 Scan

Go to www.hp.com/support/colorljM776MFP.

Instructions are available for performing specific scan tasks, such as the following:

● Copy or scan pages from books or other bound documents

● Send a scanned document to a folder in the printer memory

● Copy or scan both sides of an identification card

● Copy or scan a document into a booklet format

Additional scan tasks 139

Fax7

Configure the fax features, and send and receive faxes using the printer.

For video assistance, see www.hp.com/videos/LaserJet.

The following information is correct at the time of publication. For current information, see www.hp.com/

support/colorljM776MFP.

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

Set up fax

Set up the fax features for the printer.

Introduction

This information applies to fax and Flow models, or to other printers when an optional analog fax

accessory has been installed. Before continuing, connect the printer to a phone line (for analog fax) or to

an Internet or network fax service.

Set up fax by using the printer control panel

Configure the fax features using the control panel.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. Fax

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Chapter 7 Fax

b. Internal Fax Modem Setup

NOTE: If the Internal Fax Modem Setup menu does not appear in the menu listing, LAN or

Internet fax might be enabled. When LAN or Internet fax is enabled, the analog fax accessory

is disabled and the Internal Fax Modem Setup menu does not display. Only one fax feature,

either LAN fax, analog fax, or Internet fax, can be enabled at a time. To use analog fax when

LAN fax is enabled, use the HP Embedded Web Server to disable LAN fax.

3. Select the location from the list on the right side of the screen, and then select Next.

4. Touch the Company Name text field, and use the keypad to type the company name.

5. Touch the Fax Number text field, and use the keypad to type the sending fax number. Select Next.

6. Verify that the date and time settings are correct. Make changes as necessary, and then select

Next.

7. If a dialing prefix is required for sending faxes, touch the Dialing Prefix text field, and use the keypad

to enter the number.

8. Review all the information on the left pane, and then select Finish to complete the fax setup.

Change fax configurations

Change or update fax settings.

NOTE: The settings configured using the control panel override any settings made in the HP

Embedded Web Server.

Fax dialing settings

Use the following steps to change the fax dialing settings.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. Fax

b. Fax Send Settings

c. Fax Dialing Settings

3. Configure any of the following settings, and then select Done.

Table 7-1

Fax dialing settings

Menu item Description

Redial on Error The Redial on Error feature sets the number of times a fax number will be

redialed when an error occurs during a fax transmission.

Redial on No Answer The Redial on No Answer setting selects the number of times the fax accessory

redials if the number dialed does not answer. The number of retries is either 0

to 1 (used in the U.S.) or 0 to 2, depending on the location setting. The interval

between retries is set by the Redial Interval setting.

Change fax configurations 141

Table 7-1 Fax dialing settings (continued)

Menu item Description

Redial on Busy The Redial on Busy setting selects the number of times (0 through 9) the fax

accessory redials a number when the number is busy. The interval between

retries is set by the Redial Interval setting.

Redial Interval The Redial Interval setting selects the number of minutes between retries if the

number dialed is busy or not answering, or if an error occurs.

NOTE: You might observe a redial message on the control panel when both the

Redial on Busy and Redial on No Answer settings are set to off. This occurs

when the fax accessory dials a number, establishes a connection, and then

loses the connection. As a result of this error condition, the fax accessory

performs three automatic redial attempts regardless of the redial settings.

During this redial operation, a message displays on the control panel to indicate

that a redial is in progress.

Fax Send Speed The Fax Send Speed setting sets the modem bit rate (measured in bits per

second) of the Analog Fax modem while sending a fax.

● Fast (v.34 – 33.6k)

● Medium (v.17 – 14.4k)

● Slow (v.29 – 9.6k)

Line Monitor Volume Use the Line Monitor Volume setting to control the printer's dialing volume level

when sending faxes.

Dialing Mode The Dialing Mode setting sets the type of dialing that is used: either tone (touch-

tone phones) or pulse (rotary-dial phones).

Dialing Prefix The Dialing Prefix setting allows you to enter a prefix number (such as a "9" to

access an outside line) when dialing. This prefix number is automatically added

to all phone numbers when dialed.

Detect Dial Tone The Detect Dial Tone setting determines whether the fax checks for a dial tone

before sending a fax.

General fax send settings

Use the following steps to change the fax send settings.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. Fax

b. Fax Send Settings

c. General Fax Send Settings

3. Configure any of the following settings, and then select Done.

Table 7-2

Fax send settings

Menu item Description

Fax Number Confirmation When the Fax Number Confirmation feature is enabled, the fax number must be

entered twice to ensure that it was entered correctly. The feature is disabled by

default.

142 Chapter 7 Fax

Table 7-2 Fax send settings (continued)

Menu item Description

PC Fax Send Use the PC Fax Send feature to send faxes from a PC. This feature is enabled by

default.

Error Correction Mode Normally, the fax accessory monitors the signals on the telephone line while it

is sending or receiving a fax. If the fax accessory detects an error during the

transmission and the Error Correction Mode setting is on, the fax accessory can

request that the error portion of the fax be sent again.

The Error Correction Mode feature is enabled by default. You should turn it off

only if you are having trouble sending or receiving a fax and if you are willing

to accept the errors in the transmission and a probable quality reduction in the

image. Turning off the setting might be useful when you are trying to send a fax

overseas or receive one from overseas, or if you are using a satellite telephone

connection.

NOTE: Some VoIP providers might suggest turning off the Error Correction

Mode setting. However, this is not usually necessary.

Fax Header Use the Fax Header feature to control whether the header is appended to the

top, and content is shifted down, or if the header is overlaid on top of the

previous header.

Fax receive settings

Use the following steps to change the fax receive settings.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. Fax

b. Fax Receive Settings

c. Fax Receive Setup

3. Configure any of the following settings, and then select Done.

Table 7-3

Fax receive settings

Menu item Description

Receive Mode The Receive Mode setting determines how the fax accessory receives fax jobs.

Select one of the following options:

● Automatic

● TAM

● Fax/Tel

● Manual

Fax receive settings 143

Table 7-3 Fax receive settings (continued)

Menu item Description

Rings to Answer The Rings to Answer setting determines the number of times the phone rings

before the call is answered by the fax accessory.

NOTE: The default range for the available options for the Rings to Answer

setting is location-specific. The range of possible Rings to Answer options is

limited by location.

If the fax accessory is not answering, and the Rings to Answer setting is 1, try

increasing it to 2.

Ring Volume The Ring Volume setting allows you to adjust the ringer volume.

Fax Receive Speed Touch the Fax Receive Speed drop-down menu and select one of the following

options:

● Fast (v.34 – 33.6k)

● Medium (v.17 – 14.4k)

● Slow (v.29 – 9.6k)

Extension Phone This setting allows you use a separate telephone in conjunction with the fax

functions.

Allow Reprinting This setting allows you to reprint received faxes.

Receive to PC This setting allows you to receive faxes directly to your computer.

Fax Polling This setting allows you to enable or disable the fax polling function.

Fax/Tel Ring Time This setting determines the number of times the phone rings before the fax/tel

mode initiates.

Send a fax

Use the following steps to send a fax from the printer.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder

and adjust the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, navigate to the Fax application, and then select

the Fax icon. You might be prompted to type a user name and password.

3. Specify the recipients using one of these methods:

● Use the keypad to enter the recipient or recipients.

Touch the Fax Recipients text field, and then use the keypad to enter the fax number. To send to

multiple fax numbers, separate the numbers with a semicolon, or select the Enter button on

the touchscreen keyboard after typing each number.

● Use a contact list as follows:

a. Select the Contacts button that is next to the Fax Recipients field to open the Contacts

screen.

b. Select the appropriate contact list.

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Chapter 7 Fax

c. Select a name or names from the list of contacts to add to the recipients list, and then

select Add.

4. To load a Quick Set, select Load, select the Quick Set, and then select Load under the Quick Sets

list.

NOTE: Quick Sets are predefined settings for various types of output, such as Text, Photograph,

and High Quality. You can select a Quick Set to view the description.

5. To configure settings, such as Resolution, Sides, and Content Orientation, select Options in the

lower left corner, and then select the settings from the Options menus. Select Done if prompted.

6. Optional Preview: Touch the right pane of the screen to preview the document. You can use the

Expand and Collapse buttons on the left side of the preview pane to expand and collapse the

preview screen.

Table 7-4

Buttons on the left side of the preview pane

Button Description

Expand the preview screen.

Collapse the preview screen.

Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate,

insert, or remove pages.

Table 7-5

Buttons on the right side of the preview pane

Button Description

Use these buttons to toggle between single-page view and thumbnail view. More options are

available in thumbnail view than in single-page view.

Use these buttons to zoom in or out on the selected page.

NOTE: Select only one page at a time to use these buttons.

Send a fax 145

Table 7-5 Buttons on the right side of the preview pane (continued)

Button Description

Use this button to rotate the page 180 degrees.

NOTE: This button is available only in the thumbnail view.

Use this button to delete the selected pages.

NOTE: This button is available only in the thumbnail view.

Use these buttons to rearrange the pages within the document. Select one or more pages and

move them to the left or right.

NOTE: These buttons are available only in the thumbnail view.

Use this button to add a page to the document. The printer prompts to scan additional pages.

Use this button to clear the changes made in the preview and start over.

Touch this button to collapse the preview screen and return to the Copy screen.

7. When the document is ready, select Send to send the fax.

Additional fax tasks

Locate information on the Web for performing common fax tasks.

Go to www.hp.com/support/colorljM776MFP.

Instructions are available for fax tasks, such as the following:

● Create and manage fax speed dial lists

● Configure fax billing codes

● Use a fax printing schedule

● Block incoming faxes

● Fax archiving and forwarding

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Chapter 7 Fax

Manage the printer8

Utilize management tools, configure security and energy-conservation settings, and manage firmware

updates for the printer.

For video assistance, see www.hp.com/videos/LaserJet.

The following information is correct at the time of publication. For current information, see www.hp.com/

support/colorljM776MFP.

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

Advanced configuration with the HP Embedded Web Server

(EWS)

Use the HP Embedded Web Server to manage advanced printing functions.

Introduction

Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer

control panel.

● View printer status information

● Determine the remaining life for all supplies and order new ones

● View and change tray configurations

● View and change the printer control-panel menu configuration

● View and print internal pages

Manage the printer

147

● Receive notification of printer and supplies events

● View and change network configuration

The HP Embedded Web Server works when the printer is connected to an IP-based network. The

HP Embedded Web Server does not support IPX-based printer connections. Internet access is not

needed to open and use the HP Embedded Web Server.

When the printer is connected to the network, the HP Embedded Web Server is automatically available.

NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.

How to access the HP Embedded Web Server (EWS)

Use the following steps to open the EWS.

1. From the Home screen on the printer control panel, touch the Information icon , and then touch

the Ethernet icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays

on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be

safe, select the option to continue to the website. Accessing this website will not harm the

computer.

To use the HP Embedded Web Server, the browser must meet the following requirements:

Windows® 7

● Internet Explorer (version 8.x or greater)

● Google Chrome (version 34.x or greater)

● Firefox (version 20.x or greater)

Windows® 8 or greater

● Internet Explorer (version 9.x or greater)

● Google Chrome (version 34.x or greater)

● Firefox (version 20.x or greater)

macOS

● Safari (version 5.x or greater)

● Google Chrome (version 34.x or greater)

Linux

● Google Chrome (version 34.x or greater)

● Firefox (version 20.x or greater)

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Chapter 8 Manage the printer

HP Embedded Web Server features

Learn about the HP Embedded Web Server (EWS) features available on each tab.

Information tab

Refer to the table for settings in the Information tab.

Table 8-1 HP Embedded Web Server Information tab

Menu Description

Device Status Shows the printer status and shows the estimated life remaining of HP supplies. The

page also shows the type and size of paper set for each tray. To change the default

settings, click the Change Settings link.

Job Log Provides a list of the jobs that have been printed.

Configuration Page Shows the information found on the configuration page.

Supplies Status Page Shows the status of the supplies for the printer.

Event Log Page Shows a list of all printer events and errors. Use the HP Instant Support link (in the

Other Links area on all HP Embedded Web Server pages) to connect to a set of

dynamic web pages that help solve problems. These pages also show additional

services available for the printer.

Usage Page Shows a summary of the number of pages the printer has printed, grouped by size,

type, and paper print path.

Device Information Shows the printer network name, address, and model information. To customize

these entries, click the Device Information menu on the General tab.

Control Panel Snapshot Shows an image of the current screen on the control panel display.

Remote Control-Panel Provides a way to troubleshoot or manage the printer from a browser window on a

desktop or laptop.

Print Allows the user to send a print-ready file to the printer to be printed.

Printable Reports and Pages Lists the internal reports and pages for the printer. Select one or more items to print

or view.

Open Source Licenses Shows a summary of the licenses for open source software programs that can be

used with the printer.

General tab

Refer to the table for settings in the General tab.

Table 8-2

HP Embedded Web Server General tab

Menu Description

Control Panel Customization Reorder, show, or hide features on the control-panel display.

Change the default display language and keyboard layouts.

Quick Sets Configure jobs that are available in the Quick Sets area of the Home screen on the

printer control panel.

Alerts Set up email alerts for various printer and supplies events.

Control Panel Settings App Shows the Settings app options that are available on the printer control panel.

General Settings Configure how the printer recovers from jams and other general printer settings.

HP Embedded Web Server features 149

Table 8-2 HP Embedded Web Server General tab (continued)

Menu Description

AutoSend Configure the printer to send automated emails regarding printer configuration and

supplies to specific email addresses.

Edit Other Links Add or customize a link to another website. This link displays in the footer area on all

HP Embedded Web Server pages.

Ordering Information Enter information about ordering replacement toner cartridges. This information

displays on the supplies status page.

Device Information Name the printer and assign an asset number to it. Enter the name of the primary

contact who will receive information about the printer.

Language Set the language in which to display the HP Embedded Web Server information.

Firmware Upgrade Download and install printer firmware upgrade files.

Date/Time Settings Set the date and time or synchronize with a network time server.

Energy Settings Set or edit a wake time, sleep time, and sleep delay for the printer. Set a different

schedule for each day of the week and for holidays.

Set which interactions with the printer cause it to wake from sleep mode.

Back up and Restore Create a backup file that contains printer and user data. If necessary, use this file to

restore data to the printer.

Reset Factory Settings Restore printer settings to the factory defaults.

Solution Installer Install third-party software packages that extend or modify the functionality of the

printer.

Job Statistics Settings Provides connection information about third-party job-statistics services.

Quota Settings Provides connection information about third-party job-quota services.

Copy/Print tab

Refer to the table for settings in the Copy/Print tab.

Table 8-3

HP Embedded Web Server Copy/Print tab

Menu Description

Print from USB Drive Settings Enable or disable the Print from USB Drive menu on the control panel.

Manage Stored Jobs Enable or disable the ability to store jobs in the printer memory.

Configure job-storage options.

Default Print Options Configure the default options for print jobs.

Restrict Color

(Color printers only)

Permit or restrict color printing and copying.

Specify permissions for individual users or for jobs that are sent from specific

software programs.

PCL and PostScript Settings Adjust the PCL and PostScript settings for all print jobs, including copy jobs and

received faxes.

Print Quality Configure the print quality settings, including color adjustment, image registration,

and allowed paper types.

Manage Supplies Use this page to apply settings for the product supplies.

150 Chapter 8 Manage the printer

Table 8-3 HP Embedded Web Server Copy/Print tab (continued)

Menu Description

Copy Settings Configure the default options and Quick Sets for copy jobs.

NOTE: If job-specific copy setting options are not set from the control panel at the

start of a job, the default settings will be used for the job.

Manage Trays Configure settings for paper trays.

Scan/Digital Send tab

Refer to the table for settings in the Scan/Digital Send tab.

Table 8-4

HP Embedded Web Server Scan/Digital Send tab

Menu Description

Email Setup Configure the default email settings for digital sending, including the following:

● Settings for the outgoing mail (SMTP) server

● Settings for Email Quick Sets jobs

● Default message settings, such as the "From" address and the subject line

● Settings for digital signatures and encryption

● Settings for email notifications

● Default scan settings for email jobs

● Default file settings for email jobs

Scan to Network Folder Configure the network folder settings for digital sending, including the following:

● Settings for Quick Sets jobs saved in a network folder

● Settings for notifications

● Default scan settings for jobs saved in a network folder

● Default file settings for jobs saved in a network folder

Scan to SharePoint®

(Flow models only)

Configure the SharePoint settings for digital sending, including the following:

● Settings for Quick Sets jobs saved in a document library on the SharePoint site

● Default settings for jobs saved in a document library on the SharePoint site

Scan to USB Drive Configure the USB settings for digital sending, including the following:

● Settings for Quick Sets jobs saved on a USB flash drive

● Settings for notifications

● Default scan settings for jobs saved on a USB flash drive

● Default file settings for jobs saved on a USB flash drive

Scan/Digital Send tab 151

Table 8-4 HP Embedded Web Server Scan/Digital Send tab (continued)

Menu Description

Contacts Manage contacts, including the following:

● Add email addresses into the printer one at a time.

● Import a large list of frequently-used email addresses on to the printer all at

once, rather than adding them one at a time.

● Export contacts from the printer into a .CSV file on the computer to use as a

data backup, or import the records onto another HP printer.

● Edit email addresses that have already been saved in the printer.

Preferences Manage general scanning settings.

Email and Scan to Network Folder Quick

Setup Wizards

Configure the printer to send scanned images as email attachments.

Configure the printer to save scanned images to network-folder Quick Sets. Quick

Sets provide easy access to files saved on the network.

Digital Sending Software Setup Configure settings related to using optional Digital Sending software.

Fax tab

Refer to the table for settings in the Fax tab.

Table 8-5

HP Embedded Web Server Fax tab

Menu Description

Fax Send Setup Configure settings for sending faxes, including the following:

● Default settings for outgoing faxes

● Settings for fax Quick Sets jobs

● Settings for notifications

● Default setting for sending faxes using the internal fax modem

● Settings for using a LAN fax service

● Settings for using an Internet fax service

Fax Speed Dials Manage speed dials, including the following:

● Import .CSV files containing email addresses, fax numbers, or user records, so

that they can be accessed on this printer.

● Export email, fax, or user records from the printer into a file on the computer to

use as a data backup, or import the records onto another HP printer.

Fax Receive Setup Configure default print options for incoming faxes, and set up a fax printing

schedule.

Fax Archive and Forwarding Enable or disable fax archiving and fax forwarding, and configure basic settings for

each:

● Fax archiving is a method to send a copy of all incoming and outgoing faxes to

an email address, a network folder, or an FTP server.

● Fax forwarding is a method to forward incoming faxes to a different fax device.

Fax Activity Log Contains a list of the faxes that have been sent from or received by this printer.

152 Chapter 8 Manage the printer

Supplies tab

Refer to the table for settings in the Supplies tab.

Table 8-6 HP Embedded Web Server Supplies tab

Menu Description

Manage Supplies Configure how the printer reacts when supplies reach a Very Low state.

Troubleshooting tab

Refer to the table for settings in the Troubleshooting tab.

Table 8-7

HP Embedded Web Server Troubleshooting tab

Menu Description

General Troubleshooting Use the following options as appropriate:

● Reports and Tests area: Select and print several types of reports and tests.

Some reports can be viewed in the EWS by clicking the View button.

● Fax Tools area: Configure settings for fax troubleshooting. (MFP and Digital

Sender products only)

● OXPd Troubleshooting area: Enable or disable the Allow a Non-Secure

Connection for Web Services option

● Auto Recovery area: Enable or disable the Enable Auto Recovery option.

Online Help Link to HP cloud-based online help to assist in troubleshooting printing issues.

Diagnostic Data

NOTE: This item is available only if an

administrator password is set from the

Security tab.

Export printer information to a file that can be useful for detailed problem analysis.

Calibration/Cleaning

(Color printers only)

Enable the automatic cleaning feature, create and print the cleaning page, and

select an option to calibrate the printer immediately.

Reset Factory Settings Restore printer settings to factory defaults.

Firmware Upgrade Download and install printer firmware upgrade files.

Security tab

Refer to the table for settings in the Security tab.

Supplies tab

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Table 8-8 HP Embedded Web Server Security tab

Menu Description

General Security Settings for general security, including the following:

● Configure an administrator password to restrict access to certain features on

the printer.

● Set PJL password for processing PJL commands.

● Set file system access and firmware upgrade security.

● Enable or disable the Host USB port on the control panel or the USB

connectivity port on the formatter for printing directly from a computer.

● View the status of all security settings.

Account Policy Enable administrator account settings.

Access Control Configure access to printer functions for specific individuals or groups, and select

the method individuals use to sign in to the printer.

Protect Stored Data Configure and manage the internal hard drive for the printer.

Configure settings for jobs that are stored on the printer hard drive.

Manage Remote Apps Manage or whitelist remote apps by importing or deleting certificates that allow

devices to use this product.

Certificate Management Install and manage security certificates for access to the printer and the network.

Email Domain Restriction If email functionality is enabled, administrators can limit the email addresses to

which the printer can send messages.

Web Service Security Allow resources on this printer to be accessed by web pages from different

domains. If no sites are added to the list, then all sites are trusted.

Self Test Verify that the security functions are running according to expected system

parameters.

HP Web Services tab

Use the HP Web Services tab to configure and enable HP Web Services for this printer. It is necessary to

Enable HP Web Services to use the HP ePrint feature.

Table 8-9

HP Embedded Web Server HP Web Services tab

Menu Description

Web Services Setup Connect this printer to HP Connected on the web by enabling HP Web Services.

Web Proxy Configure a proxy server if there are issues enabling HP Web Services or

connecting the printer to the Internet.

HP JetAdvantage Access solutions that extend the capabilities of the printer

Smart Cloud Print Enable Smart Cloud Print, which allows access to web-based apps that extend the

capabilities of the printer.

Networking tab

Use the Networking tab to configure and secure network settings for the printer when it is connected to

an IP-based network. This tab does not display if the printer is connected to other types of networks.

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Table 8-10 HP Embedded Web Server Networking tab > Configuration settings

Menu Description

Wireless Station Configure the initial wireless settings.

Wi-Fi Direct Configure Wi-Fi Direct settings for printers that include embedded Wi-Fi Direct Print

and NFC printing or that have a wireless accessory installed.

NOTE: The configuration options available depend on the print server model.

TCP/IP Settings Configure TCP/IP settings for IPv4 and IPv6 networks.

NOTE: The configuration options available depend on the print server model.

Network Settings Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print

server model.

Other Settings Configure general printing protocols and services supported by the print server.

The available options depend on the print server model, but can include firmware

update, LPD queues, USB settings, support information, and refresh rate.

AirPrint Enable, set up, or disable network printing from Apple-supported printers.

Select Language Change the language displayed by the HP Embedded Web Server. This page

displays if the web pages support multiple languages. Optionally, select supported

languages through language-preference settings in the browser.

Select Location Select a country/region for the printer.

Table 8-11 HP Embedded Web Server Networking tab > Google Cloud Print settings

Menu Description

Setup Set up Google Cloud Print options.

Web Proxy Configure proxy settings.

Table 8-12 HP Embedded Web Server Networking tab > Security settings

Menu Description

Settings View and restore current security settings to factory-default values.

Configure security settings using the Security Configuration Wizard.

NOTE: Do not use the Security Configuration Wizard to configure security settings

using network-management applications, such as HP Web Jetadmin.

Authorization Control configuration management and use of this printer, including the following:

● Set or change the administrator password to control access to configuration

parameters.

● Request, install, and manage digital certificates on the HP Jetdirect print

server.

● Limit host access to this printer through an Access Control List (ACL) (for

selected print servers on IPv4 networks only).

Secure Communication Configure security settings.

Networking tab 155

Table 8-12 HP Embedded Web Server Networking tab > Security settings (continued)

Menu Description

Mgmt. Protocols Configure and manage security protocols for this printer, including the following:

● Set the security management level for the HP Embedded Web Server, and

control traffic over HTTP and HTTPS.

● Configure the SNMP (Simple Network Management Protocol) operation. Enable

or disable the SNMP v1/v2c or SNMP v3 agents on the print server.

● Control access through protocols that may not be secure, such as printing

protocols, print services, discovery protocols, name resolution services, and

configuration-management protocols.

802.1X Authentication Configure 802.1X authentication settings on the Jetdirect print server as required for

client authentication on the network, and reset the 802.1X authentication settings to

factory-default values.

CAUTION: When changing the 802.1X authentication settings; the printer might

lose its connection. To reconnect, it might be necessary to reset the print server to a

factory-default state and reinstall the printer.

IPsec/Firewall View or configure a Firewall policy or an IPsec/Firewall policy.

Announcement Agent Enable or disable the HP Device Announcement Agent, set the configuration server,

and configure mutual authentication using certificates.

Table 8-13 HP Embedded Web Server Networking tab > Diagnostics settings

Menu Description

Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print

server.

Protocol Info View a list of network-configuration settings on the HP Jetdirect print server for each

protocol.

Configuration Page View the HP Jetdirect configuration page, which contains status and configuration

information.

Other Links list

Configure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links

menu on the General tab.

NOTE: The following are the default links.

Table 8-14

HP Embedded Web Server Other Links list

Menu Description

HP Instant Support Connect to the HP website to find solutions to printer problems.

Shop for Supplies Connect to the HP SureSupply website for information on purchasing original HP

supplies, such as cartridges and paper.

Product Support Connect to the support site for the printer to search for help on various topics.

156 Chapter 8 Manage the printer

Configure IP network settings

Use the EWS to configure the printer network settings.

Printer sharing disclaimer

Review the following disclaimer.

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating

systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.

View or change network settings

Use the HP Embedded Web Server to view or change IP configuration settings.

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Information icon , and then

touch the Ethernet icon to display the IP address or host name.

b. Open a web browser, and in the address line, type the IP address or host name exactly as

it displays on the printer control panel. Press the Enter key on the computer keyboard. The

EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might

not be safe, select the option to continue to the website. Accessing this website will not harm

the computer.

2. Click the Networking tab to obtain network information. Change settings as needed.

Rename the printer on a network

To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web

Server.

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Information icon , and then

touch the Ethernet icon to display the IP address or host name.

b. Open a web browser, and in the address line, type the IP address or host name exactly as

it displays on the printer control panel. Press the Enter key on the computer keyboard. The

EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might

not be safe, select the option to continue to the website. Accessing this website will not harm

the computer.

Configure IP network settings

157

2. Open the General tab.

3. On the Device Information page, the default printer name is in the Device Name field. You can

change this name to uniquely identify this printer.

NOTE: Completing the other fields on this page is optional.

4. Click the Apply button to save the changes.

Manually configure IPv4 TCP/IP parameters from the control panel

Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default

gateway.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. Networking

b. Ethernet

c. TCP/IP

d. IPV 4 Settings

e. Config Method

3. Select the Manual option, and then touch the Save button.

4. Open the Manual Settings menu.

5. Touch the IP Address, Subnet Mask, or Default Gateway option.

6. Touch the first field to open a keypad. Enter the correct digits for the field, and then touch the OK

button.

Repeat the process for each field, and then touch the Save button.

Manually configure IPv6 TCP/IP parameters from the control panel

Use the control-panel Settings menus to manually set an IPv6 address.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. To enable manual configuration, open the following menus:

a. Networking

b. Ethernet

c. TCP/IP

d. IPV6 Settings

3. Select Enable, and then select On.

4. Select the Enable Manual Settings option, and then touch the Done button.

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5. To configure the address, open the Address menu, and then touch the field to open a keypad.

6. Use the keypad to enter the address, and then touch the OK button.

7. Touch Save.

Link speed and duplex settings

Use the following steps to make changes to link speed and duplex settings.

NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.

The link speed and communication mode of the print server must match the network hub. For most

situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings

might prevent the printer from communicating with other network devices. To make changes, use the

printer control panel.

NOTE: The printer setting must match the setting for the network device (a network hub, switch,

gateway, router, or computer).

NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes

only when the printer is idle.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. Networking

b. Ethernet

c. Link Speed

3. Select one of the following options:

● Auto: The print server automatically configures itself for the highest link speed and

communication mode allowed on the network.

● 10T Half: 10 megabytes per second (Mbps), half-duplex operation

● 10T Full: 10 Mbps, full-duplex operation

● 10T Auto: 10 Mbps, automatic-duplex operation

● 100TX Half: 100 Mbps, half-duplex operation

● 100TX Full: 100 Mbps, full-duplex operation

● 100TX Auto: 100 Mbps, automatic-duplex operation

● 1000T Full: 1000 Mbps, full-duplex operation

4. Touch the Save button. The printer turns off and then on.

Link speed and duplex settings

159

Printer security features

Restrict who has access to configuration settings, secure data, and prevent access to valuable

hardware components.

Introduction

The printer includes several security features to restrict who has access to configuration settings, to

secure data, and to prevent access to valuable hardware components.

Security statements

Review this important security statement.

The printer supports security standards and recommended protocols that help you keep the printer

secure, protect critical information on your network, and simplify the way you monitor and maintain the

printer.

Assign an administrator password

Assign an administrator password for access to the printer and the HP Embedded Web Server so that

unauthorized users cannot change the printer settings.

Use the HP Embedded Web Server (EWS) to set the password

Use the following steps to set a password for the printer.

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Information icon , and then

touch the Ethernet icon to display the IP address or host name.

b. Open a web browser, and in the address line, type the IP address or host name exactly as

it displays on the printer control panel. Press the Enter key on the computer keyboard. The

EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might

not be safe, select the option to continue to the website. Accessing this website will not harm

the computer.

2. Click the Security tab.

3. Open the General Security menu.

4. In the area labeled Set the Local Administrator Password, enter the name to associate with the

password in the Username field.

5. Enter the password in the New Password field, and then enter it again in the Verify Password field.

NOTE: To change an existing password, first enter the existing password in the Old Password field.

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6. Click the Apply button.

IMPORTANT: Make note of the password and store it in a safe place. The administrator password

cannot be recovered. If the administrator password is lost or forgotten, contact HP Support for the

assistance required to completely reset the printer.

Click here to contact HP Support about resetting the printer password.

Provide user access credentials at the printer control panel

Use the following steps to sign into the control panel.

Some features on the printer control panel can be secured so that unauthorized people cannot use

them. When a feature is secured, the printer prompts you to sign in before you can use it. You can also

Typically, the credentials for signing in to the printer are the same as for signing in to the network.

Consult the network administrator for this printer if you have questions about which credentials to use.

1. From the Home screen on the printer control panel, select Sign In.

2. Follow the prompts to enter the credentials.

NOTE: To maintain security for the printer, select Sign Out when you have finished using the printer.

IP Security

IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the printer. IPsec

provides host-to-host authentication, data integrity, and encryption of network communications.

For printers that are connected to the network and have an HP Jetdirect print server, you can configure

IPsec by using the Networking tab in the HP Embedded Web Server.

Encryption support: HP High Performance Secure Hard Disks

The hard disk provides hardware-based encryption so you can securely store sensitive data without

impacting printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and

has versatile time-saving features and robust functionality.

Use the Security menu in the HP Embedded Web Server to configure the disk.

Lock the formatter

The formatter has a slot that you can use to attach a security cable.

Locking the formatter prevents someone from removing valuable components from it.

Energy-conservation settings

Learn about the energy-conservation settings that are available for the printer.

Set the sleep timer and configure the printer to use 1 watt or less of power

The sleep settings affect how much power the printer uses, the wake/sleep time, how quickly the printer

enters sleep mode, and how quickly the printer wakes up from sleep mode.

Provide user access credentials at the printer control panel

161

To configure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep

after Inactivity and Auto Off after sleep settings.

NOTE: HP does not recommend using deep sleep settings if you have Security Solutions installed. In

some situations, the printer does not wake from deep sleep. For additional information, contact your

HP representative.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. General

b. Energy Settings

c. Sleep Settings

3. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters

sleep mode. Enter the appropriate time period.

4. Select Auto Off after sleep to put the printer into a deeper power save mode after a period of sleep.

Enter the appropriate time period.

NOTE: By default, the printer will wake from Auto Off in response to any activity other than USB or

Wi-Fi. For greater energy settings, you can set it to wake only to the power button by selecting Shut

down (wake on power button only).

5. Select Done to save the settings.

Set the sleep schedule

Use the Sleep Schedule feature to configure the printer to automatically wake or go into Sleep mode at

specific times on specific days of the week.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. General

b. Energy Settings

c. Sleep Schedule

3. Select the New Event button, and then select the type of event to schedule: Wake Event or Sleep

Event.

4. For a wake or sleep event, configure the time and the days of the week for the event. Select Save to

save the setting.

Set the idle settings

This setting affects energy use while the product is idle, not while in Sleep Mode. Start faster results in

a quicker first-page-out time, but uses more power. Save energy conserves power, but could result in a

slower first-page-out time.

1. From the Home screen on the printer control panel, open the Settings menu.

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2. Open the following menus:

a. General

b. Energy Settings

c. Idle Settings

3. Adjust the slider, and then select Done to save the setting.

HP Web Jetadmin

HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety

of networked HP products, including printers, multifunction printers, and digital senders. This single

solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and

imaging environment — ultimately increasing business productivity by helping you save time, control

costs, and protect your investment.

HP Web Jetadmin upgrades are periodically made available to provide support for specific product

features. Go to www.hp.com/go/webjetadmin for more information.

Software and firmware updates

HP regularly updates features that are available in the printer firmware. To take advantage of the most

current features, update the printer firmware.

Download the most recent firmware update file from the web:

Go to www.hp.com/support/colorljM776MFP. Click Software, Drivers and Firmware.

HP Web Jetadmin

163

Solve problems9

Troubleshoot problems with the printer. Locate additional resources for help and technical support.

For video assistance, see www.hp.com/videos/LaserJet.

The following information is correct at the time of publication. For current information, see www.hp.com/

support/colorljM776MFP.

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

Customer support

Find support contact options for your HP printer.

Table 9-1

Customer support options

Support option Location

Get telephone support for your country/

region.

Have the printer name, serial number,

date of purchase, and problem

description ready.

Country/region phone numbers are on the flyer that was in the box with the printer or

at support.hp.com.

Get 24-hour Internet support, and

download software utilities and drivers.

www.hp.com/support/colorljM776MFP

Order additional HP service or

maintenance agreements.

www.hp.com/go/carepack

164 Chapter 9 Solve problems

Control panel help system

The printer has a built-in Help system that explains how to use each screen. To open the Help system,

touch the Help button in the upper-right corner of the screen.

For some screens, the Help opens to a global menu where you can search for specific topics. You can

browse through the menu structure by touching the buttons in the menu.

Some Help screens include animations that show specific procedures, such as clearing paper jams.

If the printer alerts of an error or warning, touch the Help button to open a message that describes

the problem. The message also contains instructions to help solve the problem.

Reset factory settings

Resetting the printer settings to the factory-set defaults can help resolve problems.

Introduction

Use one of the following methods to reset the printer settings to the original settings from the factory.

Method one: Reset factory settings from the printer control panel

Use the printer control panel to restore the settings to their original values.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. General

b. Reset Factory Settings

3. Select Reset.

A verification message advises that completing the reset function might result in loss of data.

4. Select Reset to complete the process.

Control panel help system

165

NOTE: The printer restarts automatically after the reset operation completes.

Method two: Reset factory settings from the HP Embedded Web Server (network-

connected printers only)

Use the HP EWS to reset the printer settings to the original settings.

1. On the printer control panel, select the Information button , and then select the Network icon

to display the IP address or host name.

2. Open the General tab.

3. On the left side of the screen, click Reset Factory Settings.

4. Click the Reset button.

NOTE: The printer restarts automatically after the reset operation completes.

A “Cartridge is low” or “Cartridge is very low” message displays

on the printer control panel

Review the possible solutions to this issue.

Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life

remaining may vary. Consider having a replacement available to install when print quality is no longer

acceptable. The toner cartridge does not need to be replaced now.

Continue printing with the current cartridge until redistributing the toner no longer yields acceptable

print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock

the cartridge back and forth about its horizontal axis. For graphical representation, see cartridge

replacement instructions. Reinsert the toner cartridge into the printer and close the cover.

Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner

cartridge life remaining may vary. Consider having a replacement available to install when print quality

is no longer acceptable. The toner cartridge does not need to be replaced now unless the print quality is

no longer acceptable.

HP’s Premium Protection Warranty expires near the end of useable cartridge life. Check the Supplies

Status Page or the HP Embedded Web Server (EWS) for the status.

Change the “Very Low” settings

You can change the way the printer reacts when supplies reach the Very Low state. You do not have to

re-establish these settings when you install a new cartridge.

Change the “Very Low” settings at the control panel

Change the setting at the printer control panel.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. Manage Supplies

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Chapter 9 Solve problems

b. Very Low Behavior

c. Black Cartridge or Color Cartridges

3. Select one of the following options:

● Select the Stop option to set the printer to stop printing when the cartridge reaches the Very

Low threshold.

● Select the Prompt to continue option to set the printer to stop printing when the cartridge

reaches the Very Low threshold. You can acknowledge the prompt or replace the cartridge to

resume printing.

● Select the Continue option to set the printer to alert you that the cartridge is very low,

and to continue printing beyond the Very Low setting without interaction. This can result in

unsatisfactory print quality.

For printers with fax capability

When the printer is set to the Stop or Prompt to continue option, there is some risk that faxes will not

print when the printer resumes printing. This can occur if the printer has received more faxes than the

memory can hold while the printer is waiting.

The printer can print faxes without interruption when it passes the Very Low threshold if you select the

Continue option for the cartridge, but print quality might degrade.

Order supplies

Order supplies and paper for your HP printer.

Table 9-2

Ordering options

Ordering option Ordering information

Order supplies and paper http://www.hp.com/go/SureSupply

Order through service or support providers Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer,

enter the printer IP address or host name in the address/URL

field. The EWS contains a link to the HP SureSupply website,

which provides options for purchasing Original HP supplies.

Printer does not pick up paper or misfeeds

Use this information if the printer is not picking up paper from the tray or is picking up multiple sheets of

paper at one time.

Introduction

The following solutions can help solve problems if the printer is not picking up paper from the tray or is

picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.

The printer does not pick up paper

If the printer does not pick up paper from the tray, try these solutions:

For printers with fax capability

167

1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper

remain inside the printer.

2. Load the tray with the correct size of paper for the job.

3. Make sure the paper size and type are set correctly on the printer control panel.

4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides

to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the

marking on the tray.

NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the

indentations or markings in the tray.

The following images show examples of the paper-size indentations in the trays for various printers.

Most HP printers have markings similar to these.

Figure 9-1 Size markings for Tray 1 or the multipurpose tray

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Chapter 9 Solve problems

Figure 9-2 Size markings for cassette trays

5. Verify that the humidity in the room is within specifications for this printer and that paper is being

stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep

paper dry.

In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it

might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper

from the stack.

In low-humidity environments, excess static electricity can cause sheets of paper to stick together.

If this happens, remove the paper from the tray, and flex the stack by holding it at each end and

bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next,

hold each side of the stack of paper and repeat this process. This process releases individual

sheets without introducing static electricity. Straighten the paper stack against a table before

returning it to the tray.

The printer does not pick up paper

169

Figure 9-3 Technique for flexing the paper stack

6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load

paper, and continue.

7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened

with warm water. Use distilled water, if it is available.

CAUTION: Do not spray water directly onto the printer. Instead, spray water on the cloth or dab

the cloth in water and wring it out before cleaning the rollers.

The following image shows examples of the roller location for various printers.

Figure 9-4 Roller locations for Tray 1 or the multipurpose tray

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Chapter 9 Solve problems

The printer picks up multiple sheets of paper

If the printer picks up multiple sheets of paper from the tray, try these solutions:

1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over.

Do not fan

the paper.

Return the stack of paper to the tray.

NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack

by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to

reverse the U shape. Next, hold each side of the stack of paper and repeat this process. This

process releases individual sheets without introducing static electricity. Straighten the paper

stack against a table before returning it to the tray.

Figure 9-5 Technique for flexing the paper stack

2. Use only paper that meets HP specifications for this printer.

3. Verify that the humidity in the room is within specifications for this printer, and that paper is being

stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep

paper dry.

In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it

might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper

from the stack.

In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If

this happens, remove the paper from the tray and flex the stack as described above.

The printer picks up multiple sheets of paper

171

4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different

package.

5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is

overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some

of the paper to the tray.

The following examples show the stack-height markings in the trays for various printers. Most HP

printers have markings similar to these. Also make sure that all sheets of paper are below the tabs

near the stack-height marks. These tabs help hold the paper in the correct position as it enters the

printer.

Figure 9-6 Stack-height markings

Figure 9-7 Tab for the paper stack

172

Chapter 9 Solve problems

6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides

to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the

marking on the tray.

NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the

indentations or markings in the tray.

The following images show examples of the paper-size indentations in the trays for various printers.

Most HP printers have markings similar to these.

Figure 9-8 Size markings for Tray 1 or the multipurpose tray

Figure 9-9 Size markings for cassette trays

The printer picks up multiple sheets of paper

173

7. Make sure the printing environment is within recommended specifications.

The document feeder jams, skews, or picks up multiple sheets of paper

If the document feeder jams, skews, or picks up multiple sheets of paper, try these solutions.

NOTE: This information applies to MFP printers only.

● The original might have something on it, such as staples or self-adhesive notes, that must be

removed.

● Check that all rollers are in place and that the roller-access cover inside the document feeder is

closed.

● Make sure that the top document-feeder cover is closed.

● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to

center the stack.

● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that

the paper stack is straight and the guides are against the paper stack.

● The document feeder input tray or output bin might contain more than the maximum number of

pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the

output bin.

● Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.

● Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free

cloth moistened with warm water. If misfeeds still occur, replace the rollers.

● From the Home screen on the printer control panel, scroll to and touch the Supplies button. Check

the status of the document-feeder kit, and replace it if necessary.

Clear paper jams

Use the procedures in this section to clear jammed paper from the printer paper path.

Introduction

The following information includes instructions for clearing paper jams from the printer.

Paper jam locations

Jams can occur in these locations.

174

Chapter 9 Solve problems

Number Description

1 Output bin

2 Automatic document feeder (ADF)

3 Right door and fuser area

4 Tray 1

5 Tray 2

Auto-navigation for clearing paper jams

The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control

panel.

When you complete a step, the printer displays instructions for the next step until you have completed all

steps in the procedure.

Experiencing frequent or recurring paper jams?

To reduce the number of paper jams, try these solutions.

NOTE: View a video that demonstrates how to load paper in a way that reduces the number of paper

jams.

1. Use only paper that meets HP specifications for this printer.

2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different

package.

3. Use paper that has not previously been printed or copied on.

4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten

the stack, and then return some of the paper to the tray.

Auto-navigation for clearing paper jams

175

5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides

so they are touching the paper stack without bending it.

6. Make sure that the tray is fully inserted in the printer.

7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed

sheets one at a time.

8. Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the

paper type and size.

9. Make sure the printing environment is within recommended specifications.

Clear paper jams in the document feeder - 31.13.yz

The following information describes how to clear paper jams in the document feeder. When a jam

occurs, the control panel displays an animation that assists in clearing the jam.

1. . Open the document-feeder cover.

2. . Remove any jammed paper.

176 Chapter 9 Solve problems

3. . Close the document-feeder cover.

NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted against

the document, without bending the document. To copy narrow documents, use the flatbed scanner.

Remove all staples and paper clips from original documents.

NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than

originals that are printed on plain paper.

Clear paper jams in Tray 1 (13.A1)

Use the following procedure to check for paper in all possible jam locations related to Tray 1 and inside

the right door.

When a jam occurs, the control panel might display a message and an animation that assists in clearing

the jam.

● 13.A1.XX Jam in Tray 1

1. . If jammed paper is visible in Tray 1, clear the jam

by gently pulling the paper straight out.

Clear paper jams in Tray 1 (13.A1) 177

2. . If you cannot remove the paper, or if no jammed

paper is visible in Tray 1, close Tray 1 and open

the right door.

CAUTION: Do not touch the transfer roller.

Contaminants can affect print quality.

3. . Gently pull out any jammed paper.

4. . Gently pull out any jammed paper in the duplex

area on the right door.

178 Chapter 9 Solve problems

5. . If paper is visible entering the bottom of the

fuser, gently pull downward to remove it.

6. . Paper could be jammed inside the fuser where

it would not be visible. Grasp the fuser handles,

squeeze the release levers, lift up slightly, and

then pull straight out to remove the fuser.

NOTE: The fuser can be hot while the

printer is in use. Wait for the fuser to cool before

handling it.

7. . Open the jam-access door on the fuser. If paper

is jammed inside the fuser, gently pull it straight

up to remove it. If the paper tears, remove all

paper fragments.

CAUTION: Even if the body of the fuser

has cooled, the rollers that are inside could still

be hot. Do not touch the fuser rollers.

Clear paper jams in Tray 1 (13.A1) 179

8. . If paper is jammed as it enters the output bin,

gently pull the paper out to remove it.

9. . Close the jam-access door on the fuser, and

push the fuser completely into the printer until it

clicks into place.

10. . Close the right door.

180 Chapter 9 Solve problems

11. . Open the upper-right door.

12. . Gently pull out any jammed paper.

13. . Close the upper-right door.

Clear paper jams in Tray 1 (13.A1) 181

14. . If paper is visible in the output bin, grasp the

leading edge and gently remove it.

Clear paper jams in Tray 2 (13.A2)

Use the following procedure to check for paper in all possible jam locations related to Tray 2 and inside

the right door.

When a jam occurs, the control panel might display a message and an animation that assists in clearing

the jam.

● 13.A2.XX Jam in tray 2

1. . Open the tray and remove any jammed or

damaged sheets of paper. Verify that the tray

is not overfilled and that the paper guides are

adjusted correctly.

182 Chapter 9 Solve problems

2. . Pull the tray completely out of the printer by

pulling and lifting it up slightly.

3. . Gently remove any paper from the feed rollers

inside the printer. First pull the paper to the left

to release it, and then pull it forward to remove

it.

4. . Install and close the tray.

Clear paper jams in Tray 2 (13.A2) 183

5. . Open the upper-right door.

6. . Gently pull out any jammed paper.

7. . Close the upper-right door.

184 Chapter 9 Solve problems

8. . Open the right door.

CAUTION: Do not touch the transfer roller.

Contaminants can affect print quality.

9. . Gently pull out any jammed paper.

10. . Gently pull out any jammed paper in the duplex

area on the right door.

Clear paper jams in Tray 2 (13.A2) 185

11. . If paper is visible entering the bottom of the

fuser, gently pull downward to remove it.

12. . Paper could be jammed inside the fuser where

it would not be visible. Grasp the fuser handles,

squeeze the release levers, lift up slightly, and

then pull straight out to remove the fuser.

CAUTION: The fuser can be hot while

the printer is in use. Wait for the fuser to cool

before handling it.

13. . Open the jam-access door on the fuser. If paper

is jammed inside the fuser, gently pull it straight

up to remove it. If the paper tears, remove all

paper fragments.

NOTE: Even if the body of the fuser

has cooled, the rollers that are inside could still

be hot. Do not touch the fuser rollers.

186 Chapter 9 Solve problems

14. . If paper is jammed as it enters the output bin,

gently pull the paper out to remove it.

15. . If paper is visible in the output bin, grasp the

leading edge and gently remove it.

16. . Close the jam-access door on the fuser, and

push the fuser completely into the printer until it

clicks into place.

Clear paper jams in Tray 2 (13.A2) 187

17. . Close the right door.

Clear paper jams in the fuser (13.B9, 13.B2, 13.FF)

Use the following procedure to check for paper in all possible jam locations inside the right door.

When a jam occurs, the control panel might display a message and an animation that assists in clearing

the jam.

● 13.B9.XX Jam in fuser

● 13.B2.XX Jam in <Cover or Door>.

● 13.FF.EE Door Open Jam

CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before

handling it.

1. . Open the right door.

CAUTION: Do not touch the transfer roller.

Contaminants can affect print quality.

188 Chapter 9 Solve problems

2. . Gently pull out any jammed paper.

3. . Gently pull out any jammed paper in the duplex

area on the right door.

4. . If paper is visible entering the bottom of the

fuser, gently pull downward to remove it.

Clear paper jams in the fuser (13.B9, 13.B2, 13.FF) 189

5. . Paper could be jammed inside the fuser where

it would not be visible. Grasp the fuser handles,

squeeze the release levers, lift up slightly, and

then pull straight out to remove the fuser.

CAUTION: The fuser can be hot while

the printer is in use. Wait for the fuser to cool

before handling it.

6. . Open the jam-access door on the fuser. If paper

is jammed inside the fuser, gently pull it straight

up to remove it. If the paper tears, remove all

paper fragments.

CAUTION: Even if the body of the fuser

has cooled, the rollers that are inside could still

be hot. Do not touch the fuser rollers.

7. . If paper is jammed as it enters the output bin,

gently pull the paper out to remove it.

190 Chapter 9 Solve problems

8. . Close the jam-access door on the fuser, and

push the fuser completely into the printer until it

clicks into place.

9. . Close the right door.

10. . Open the upper-right door.

Clear paper jams in the fuser (13.B9, 13.B2, 13.FF) 191

11. . Gently pull out any jammed paper.

12. . Close the upper-right door.

13. . If paper is visible in the output bin, grasp the

leading edge and gently remove it.

192 Chapter 9 Solve problems

Clear paper jams in the output bin (13.E1)

Use the following procedure to clear jams in the output bin.

When a jam occurs, the control panel might display a message and an animation that assists in clearing

the jam.

● 13.E1.XX Jam at standard output bin

1. . If paper is visible in the output bin, grasp the

leading edge and gently remove it.

2. . Open the upper-right door.

Clear paper jams in the output bin (13.E1) 193

3. . Gently pull out any jammed paper.

4. . Close the upper-right door.

Clear paper jams in the duplex area (13.D3)

Use the following procedure to check for paper in all possible jam locations inside the right door.

When a jam occurs, the control panel might display a message and an animation that assists in clearing

the jam.

● 13.D3.XX Jam in duplex area

194

Chapter 9 Solve problems

1. . Open the right door.

CAUTION: Do not touch the transfer roller.

Contaminants can affect print quality.

2. . Gently pull out any jammed paper.

3. . Gently pull out any jammed paper in the duplex

area on the right door.

Clear paper jams in the duplex area (13.D3) 195

4. . If paper is visible entering the bottom of the

fuser, gently pull downward to remove it.

5. . Paper could be jammed inside the fuser where

it would not be visible. Grasp the fuser handles,

squeeze the release levers, lift up slightly, and

then pull straight out to remove the fuser.

CAUTION: The fuser can be hot while

the printer is in use. Wait for the fuser to cool

before handling it.

6. . Open the jam-access door on the fuser. If paper

is jammed inside the fuser, gently pull it straight

up to remove it. If the paper tears, remove all

paper fragments.

CAUTION: Even if the body of the fuser

has cooled, the rollers that are inside could still

be hot. Do not touch the fuser rollers.

196 Chapter 9 Solve problems

7. . If paper is jammed as it enters the output bin,

gently pull the paper out to remove it.

8. . Close the jam-access door on the fuser, and

push the fuser completely into the printer until it

clicks into place.

9. . Close the right door.

Clear paper jams in the duplex area (13.D3) 197

10. . Open the upper-right door.

11. . Gently pull out any jammed paper.

12. . Close the upper-right door.

198 Chapter 9 Solve problems

13. . If paper is visible in the output bin, grasp the

leading edge and gently remove it.

Clear paper jams in the 550-sheet trays (13.A3, 13.A4)

Use the following procedure to check for paper in all possible jam locations related to the 550-sheet

trays and inside the right door.

When a jam occurs, the control panel might display a message and an animation that assists in clearing

the jam.

● 13.A3.XX Jam in tray 3

● 13.A4.XX Jam in tray 4

1. . Open the tray and remove any jammed or

damaged sheets of paper. Verify that the tray

is not overfilled and that the paper guides are

adjusted correctly.

Clear paper jams in the 550-sheet trays (13.A3, 13.A4) 199

2. . Release two tabs at the back of the tray, and

then pull the tray completely out of the printer.

3. . Remove any paper from the feed rollers inside

the printer. First pull the paper to the left to

release it, and then pull it forward to remove it.

4. . Install and close the tray.

200 Chapter 9 Solve problems

5. . Open the lower-right door.

6. . Gently pull out any jammed paper.

7. . Close the lower-right door.

Clear paper jams in the 550-sheet trays (13.A3, 13.A4) 201

8. . Open the right door.

CAUTION: Do not touch the transfer roller.

Contaminants can affect print quality.

9. . Gently pull out any jammed paper.

10. . Gently pull out any jammed paper in the duplex

area on the right door.

202 Chapter 9 Solve problems

11. . If paper is visible entering the bottom of the

fuser, gently pull downward to remove it.

12. . Paper could be jammed inside the fuser where

it would not be visible. Grasp the fuser handles,

squeeze the release levers, lift up slightly, and

then pull straight out to remove the fuser.

CAUTION: The fuser can be hot while

the printer is in use. Wait for the fuser to cool

before handling it.

13. . Open the jam-access door on the fuser. If paper

is jammed inside the fuser, gently pull it straight

up to remove it. If the paper tears, remove all

paper fragments.

NOTE: Even if the body of the fuser

has cooled, the rollers that are inside could still

be hot. Do not touch the fuser rollers.

Clear paper jams in the 550-sheet trays (13.A3, 13.A4) 203

14. . If paper is jammed as it enters the output bin,

gently pull the paper out to remove it.

15. . Close the jam-access door on the fuser, and

push the fuser completely into the printer until it

clicks into place.

16. . Close the right door.

204 Chapter 9 Solve problems

17. . Open the upper-right door.

18. . Gently pull out any jammed paper.

19. . Close the upper-right door.

Clear paper jams in the 550-sheet trays (13.A3, 13.A4) 205

20. . If paper is visible in the output bin, grasp the

leading edge and gently remove it.

Clear paper jams in the 2 x 550 paper trays (13.A4, 13.A5)

Use the following procedure to check for paper in all possible jam locations related to the 2 x 550-sheet

trays and inside the right door.

When a jam occurs, the control panel might display a message and an animation that assists in clearing

the jam.

● 13.A4.XX Jam in tray 4

● 13.A5.XX Jam in tray 5

1. . Open the tray and remove any jammed or

damaged sheets of paper. Verify that the tray

is not overfilled and that the paper guides are

adjusted correctly.

206 Chapter 9 Solve problems

2. . Release two tabs at the back of the tray, and

then pull the tray completely out of the printer.

3. . Remove the jammed paper from the feed rollers

inside the printer. First pull the paper to the left,

and then pull it forward to remove it.

4. . Open the lower-right door.

Clear paper jams in the 2 x 550 paper trays (13.A4, 13.A5) 207

5. . Gently pull out any jammed paper.

6. . Close the lower-right door, and then install and

close the tray.

7. . Open the right door.

CAUTION: Do not touch the transfer roller.

Contaminants can affect print quality.

208 Chapter 9 Solve problems

8. . Gently pull out any jammed paper.

9. . Gently pull out any jammed paper in the duplex

area on the right door.

10. . If paper is visible entering the bottom of the

fuser, gently pull downward to remove it.

Clear paper jams in the 2 x 550 paper trays (13.A4, 13.A5) 209

11. . Paper could be jammed inside the fuser where

it would not be visible. Grasp the fuser handles,

squeeze the release levers, lift up slightly, and

then pull straight out to remove the fuser.

CAUTION: The fuser can be hot while

the printer is in use. Wait for the fuser to cool

before handling it.

12. . Open the jam-access door on the fuser. If paper

is jammed inside the fuser, gently pull it straight

up to remove it. If the paper tears, remove all

paper fragments.

CAUTION: Even if the body of the fuser

has cooled, the rollers that are inside could still

be hot. Do not touch the fuser rollers.

13. . If paper is jammed as it enters the output bin,

gently pull the paper out to remove it.

210 Chapter 9 Solve problems

14. . Close the jam-access door on the fuser, and

push the fuser completely into the printer until it

clicks into place.

15. . Close the right door.

16. . Open the upper-right door.

Clear paper jams in the 2 x 550 paper trays (13.A4, 13.A5) 211

17. . Gently pull out any jammed paper.

18. . Close the upper-right door.

19. . If paper is visible in the output bin, grasp the

leading edge and gently remove it.

212 Chapter 9 Solve problems

Clear paper jams in the 2,700-sheet high-capacity input paper trays (13.A3, 13.A4,

13.A5, 13.A7)

Use the following procedure to check for paper in all possible jam locations related to the 2,700-sheet

high-capacity input (HCI) paper tray and inside the right door.

When a jam occurs, the control panel might display a message and an animation that assists in clearing

the jam.

1. . Release the tray latch on the left HCI tray. Slide

the tray away from the printer until it stops,

and then lift it up and away from the printer to

remove it.

2. . Remove any jammed paper from the feed

rollers inside the printer. First pull the paper to

the left, and then pull it forward to remove it.

Clear paper jams in the 2,700-sheet high-capacity input paper trays (13.A3, 13.A4, 13.A5, 13.A7) 213

3. . Install and close the left HCI tray.

4. . Release the tray latch on the right HCI tray. Slide

the tray away from the printer until it stops,

and then lift it up and away from the printer to

remove it.

5. . Remove any jammed paper from the feed

rollers inside the printer. First pull the paper to

the left, and then pull it forward to remove it.

214 Chapter 9 Solve problems

6. . Open the lower-right door.

7. . Remove any damaged sheets.

8. . Close the lower-right door, and then install and

close the right HCI tray.

Clear paper jams in the 2,700-sheet high-capacity input paper trays (13.A3, 13.A4, 13.A5, 13.A7) 215

9. . Open the right door.

CAUTION: Do not touch the transfer roller.

Contaminants can affect print quality.

10. . Gently pull out any jammed paper.

11. . Gently pull out any jammed paper in the duplex

area on the right door.

216 Chapter 9 Solve problems

12. . If paper is visible entering the bottom of the

fuser, gently pull downward to remove it.

13. . Paper could be jammed inside the fuser where

it would not be visible. Grasp the fuser handles,

squeeze the release levers, lift up slightly, and

then pull straight out to remove the fuser.

CAUTION: The fuser can be hot while

the printer is in use. Wait for the fuser to cool

before handling it.

14. . Open the jam-access door on the fuser. If paper

is jammed inside the fuser, gently pull it straight

up to remove it. If the paper tears, remove all

paper fragments.

CAUTION: Even if the body of the fuser

has cooled, the rollers that are inside could still

be hot. Do not touch the fuser rollers.

Clear paper jams in the 2,700-sheet high-capacity input paper trays (13.A3, 13.A4, 13.A5, 13.A7) 217

15. . If paper is jammed as it enters the output bin,

gently pull the paper out to remove it.

16. . Close the jam-access door on the fuser, and

push the fuser completely into the printer until it

clicks into place.

17. . Close the right door.

218 Chapter 9 Solve problems

18. . Open the upper-right door.

19. . Gently pull out any jammed paper.

20. . Close the upper-right door.

Clear paper jams in the 2,700-sheet high-capacity input paper trays (13.A3, 13.A4, 13.A5, 13.A7) 219

21. . If paper is visible in the output bin, grasp the

leading edge and gently remove it.

Resolving color print quality problems

Use the information below to troubleshoot print-quality, color-quality, and image-quality problems on HP

Color LaserJet Enterprise printers.

Introduction

The troubleshooting steps can help resolve the following defects:

● Blank pages

● Black pages

● Colors that do not align

● Curled paper

● Dark or light bands

● Dark or light streaks

● Fuzzy print

● Gray background or dark print

● Light print

● Loose toner

● Missing toner

● Scattered dots of toner

● Skewed images

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Chapter 9 Solve problems

● Smears

● Streaks

Troubleshoot print quality

To resolve print-quality issues, try these steps in the order presented.

To troubleshoot specific image defects, see Troubleshoot image defects.

Update the printer firmware

Try upgrading the printer firmware.

For instructions, go to www.hp.com/support.

Print from a different software program

Try printing from a different software program.

If the page prints correctly, the problem is with the software program from which you were printing.

Check the paper-type setting for the print job

Check the paper type setting when printing from a software program and the printed pages have

smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing

toner.

Check the paper type setting on the printer

Check the paper type setting on the printer control panel, and change the setting as needed.

1. Open the tray.

2. Verify that the tray is loaded with the correct type of paper.

3. Close the tray.

4. Follow the control panel instructions to confirm or modify the paper type settings for the tray.

Check the paper type setting (Windows)

Check the paper type setting for Windows, and change the setting as needed.

1. From the software program, select the Print option.

2. Select the printer, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. From the Paper Type drop-down list, click the More... option.

5. Expand the list of Type is: options.

6. Expand the category of paper types that best describes your paper.

7. Select the option for the type of paper you are using, and click the OK button.

8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK

button to print the job.

Troubleshoot print quality

221

Check the paper type setting (macOS)

Check the paper type setting for macOS, and change the setting as needed.

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the printer.

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and

then click the Finishing menu.

4. Select a type from the Media Type drop-down list.

5. Click the Print button.

Check toner-cartridge status

Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the

status of other replaceable maintenance parts.

Step one: Print the Supplies Status Page

The supplies status page indicates the cartridge status.

1. From the Home screen on the printer control panel, select the Reports menu.

2. Select the Configuration/Status Pages menu.

3. Select Supplies Status Page, and then select Print to print the page.

Step two: Check supplies status

Check the supplies status report as follows.

1. Look at the supplies status report to check the percent of life remaining for the toner cartridges

and, if applicable, the status of other replaceable maintenance parts.

Print quality problems can occur when using a toner cartridge that is at its estimated end of life.

The supplies status page indicates when a supply level is very low. After an HP supply has reached

the very low threshold, HP’s premium protection warranty on that supply has ended.

The toner cartridge does not need to be replaced now unless the print quality is no longer

acceptable. Consider having a replacement available to install when print quality is no longer

acceptable.

If you determine that you need to replace a toner cartridge or other replaceable maintenance

parts, the supplies status page lists the genuine HP part numbers.

2. Check to see if you are using a genuine HP cartridge.

A genuine HP toner cartridge has the word “HP” on it, or has the HP logo on it. For more information

on identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.

Print a cleaning page

During the printing process paper, toner, and dust particles can accumulate inside the printer and can

cause print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.

Follow these steps to clean the printer paper path:

1. From the Home screen on the printer control panel, select the Support Tools menu.

222

Chapter 9 Solve problems

2. Select the following menus:

a. Maintenance

b. Calibration/Cleaning

c. Cleaning Page

3. Select Print to print the page.

A Cleaning... message displays on the printer control panel. The cleaning process takes a few

minutes to complete. Do not turn the printer off until the cleaning process has finished. When it is

finished, discard the printed page.

Visually inspect the toner cartridge or cartridges

Follow these steps to inspect each toner cartridge:

1. Remove the toner cartridge from the printer, and verify that the sealing tape has been removed.

2. Check the memory chip for damage.

3. Examine the surface of the green imaging drum.

CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-

quality problems.

4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner

cartridge.

5. Reinstall the toner cartridge and print a few pages to see if the problem has resolved.

Check paper and the printing environment

Use the following information to check the paper selection and the printing environment.

Step one: Use paper that meets HP specifications

Some print-quality problems arise from using paper that does not meet HP specifications.

● Always use a paper type and weight that this printer supports.

● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles,

voids, staples, and curled or bent edges.

● Use paper that has not been previously printed on.

● Use paper that does not contain metallic material, such as glitter.

● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in

Inkjet printers.

● Use paper that is not too rough. Using smoother paper generally results in better print quality.

Step two: Check the environment

The environment can directly affect print quality and is a common cause of print-quality or paper-

feeding issues. Try the following solutions:

Visually inspect the toner cartridge or cartridges

223

● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning

vents.

● Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.

● Do not place the printer in a confined space, such as a cabinet.

● Place the printer on a sturdy, level surface.

● Remove anything that is blocking the vents on the printer. The printer requires good air flow on all

sides, including the top.

● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave

residue inside the printer.

Step three: Set the individual tray alignment

Follow these steps when text or images are not centered or aligned correctly on the printed page when

printing from specific trays.

1. From the Home screen on the printer control panel, select the Settings menu.

2. Select the following menus:

a. Copy/Print or Print

b. Print Quality

c. Image Registration

3. Select Tray, and then select the tray to adjust.

4. Select Print Test Page, and then follow the instructions on the printed pages.

5. Select Print Test Page again to verify the results, and then make further adjustments if necessary.

6. Select Done to save the new settings.

Try a different print driver

Try a different print driver when printing from a software program and the printed pages have

unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.

Download any of the following drivers from the HP Web site: www.hp.com/support/colorljM776MFP.

Table 9-3

Print drivers

Driver Description

HP PCL.6 driver If available, this printer-specific print driver supports older operating systems like

Windows XP and Windows Vista. For a list of supported operating systems, go to

www.hp.com/go/support.

HP PCL 6 driver This printer-specific print driver supports Windows 7 and newer operating systems

that support version 3 drivers. For a list of supported operating systems, go to

www.hp.com/go/support.

HP PCL-6 driver This product-specific print driver supports Windows 8 and newer operating systems

that support version 4 drivers. For a list of supported operating systems, go to

www.hp.com/go/support.

224 Chapter 9 Solve problems

Table 9-3 Print drivers (continued)

Driver Description

HP UPD PS driver ● Recommended for printing with Adobe software programs or with other highly

graphics-intensive software programs

● Provides support for printing from Postscript emulation needs, or for Postscript

flash font support

HP UPD PCL 6 ● Recommended for printing in all Windows environments

● Provides the overall best speed, print quality, and printer feature support for

most users

● Developed to align with Windows Graphic Device Interface (GDI) for best speed

in Windows environments

● Might not be fully compatible with third-party and custom software programs

that are based on PCL 5

Troubleshoot color quality

Calibrating the printer can help ensure color print quality.

Calibrate the printer to align the colors

Calibration is a printer function that optimizes print quality.

Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry

graphics, or other print-quality issues.

1. From the Home screen on the printer control panel, select the Support Tools menu.

2. Select the following menus:

● Maintenance

● Calibration/Cleaning

● Full Calibration

3. Select Start to start the calibration process.

A Calibrating message will display on the printer control panel. The calibration process takes a few

minutes to complete. Do not turn the printer off until the calibration process has finished.

4. Wait while the printer calibrates, and then try printing again.

Troubleshoot image defects

Review examples of image defects and steps to resolve these defects.

Troubleshoot color quality

225

Table 9-4 Image defects table quick reference

Defect Defect Defect

Table 9-12 Light print on page 231 Table 9-10 Gray background or dark print

on page 230

Table 9-7 Blank page — No print on page

229

Table 9-6 Black page on page 228 Table 9-5 Banding defects on page 228 Table 9-14 Streak defects on page 232

Table 9-9 Fixing/fuser defects on page

229

Table 9-11 Image placement defects on

page 231

Table 9-8 Color plane registrations

defects (color models only) on page 229

226 Chapter 9 Solve problems

Table 9-4 Image defects table quick reference (continued)

Defect Defect Defect

Table 9-13 Output defects on page 232

Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps

as a starting point for solving image defect issues.

1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely

with continued printing.

2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has

passed the rated life), replace the cartridge.

3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray.

Try using a different ream of media or a different tray. Try using a different print mode.

4. Make sure the printer is within the supported operating temperature/humidity range.

5. Make sure that the paper type, size, and weight are supported by the printer. See the printer

support page at support.hp.com for a list of the supported paper sizes and types for the printer.

NOTE: The term "fusing" refers to the part of the printing process where toner is affixed to paper.

The following examples depict letter-size paper that has passed through the printer with the short edge

first.

Troubleshoot image defects

227

Table 9-5 Banding defects

Sample Description Possible solutions

Dark or light lines which repeat down

the length of the page, and are wide-

pitch and/or impulse bands. They might

be sharp or soft in nature. The defect

displays only in areas of fill, not in text or

sections with no printed content.

1. Reprint the document.

2. Try printing from another tray.

3. Replace the cartridge.

4. Use a different paper type.

5. Enterprise models only: From the

Home screen on the printer control

panel, go to the Adjust Paper Types

menu, and then choose a print

mode that is designed for a slightly

heavier media than what you are

using. This slows the print speed

and might improve the print quality.

6. If the issue persists, go to

support.hp.com.

Table 9-6

Black page

Sample Description Possible solutions

The entire printed page is black.

1. Visually inspect the cartridge to

check for damage.

2. Make sure that the cartridge is

installed correctly.

3. Replace the cartridge.

4. If the issue persists, go to

support.hp.com.

228 Chapter 9 Solve problems

Table 9-7 Blank page — No print

Sample Description Possible solutions

The page is completely blank and

contains no printed content.

1. Make sure that the cartridges are

genuine HP cartridges.

2. Make sure that the cartridge is

installed correctly.

3. Print with a different cartridge.

4. Check the paper type in the paper

tray and adjust the printer settings

to match. If necessary, select a

lighter paper type.

5. If the issue persists, go to

support.hp.com.

Table 9-8

Color plane registrations defects (color models only)

Sample Description Possible solutions

One or more color plane(s) is not

aligned with the other color planes. This

registration error will typically occur with

yellow.

1. Reprint the document.

2. From the printer control panel,

calibrate the printer.

3. If a cartridge has reached a Very

Low state, or the printed output

is severely faded, replace the

cartridge.

4. From the printer control panel use

the Restore Calibration feature

to reset the printer's calibration

settings to the factory defaults.

5. If the issue persists, go to

support.hp.com.

Table 9-9

Fixing/fuser defects

Sample Description Possible solutions

Slight shadows or offsets of the image

are repeated down the page. The

repeated image might fade with each

recurrence.

1. Reprint the document.

2. Check the paper type in the paper

tray and adjust the printer settings

to match. If necessary, select a

lighter paper type.

3. If the issue persists, go to

support.hp.com.

Troubleshoot image defects 229

Table 9-9 Fixing/fuser defects (continued)

Sample Description Possible solutions

Toner rubs off along either edge of the

page. This defect is more common at the

edges of high-coverage jobs, and on light

media types, but can occur anywhere on

the page.

1. Reprint the document.

2. Check the paper type in the paper

tray and adjust the printer settings

to match. If necessary, select a

heavier paper type.

3. Enterprise models only: From the

printer control panel, go to the

Edge-to-Edge menu and then select

Normal. Reprint the document.

4. Enterprise models only: From the

printer control panel, select Auto

Include Margins and then reprint

the document.

5. If the issue persists, go to

support.hp.com.

Table 9-10

Gray background or dark print

Sample Description Possible solutions

The image or text is darker than

expected and/or the background is gray.

1. Make sure that the paper in the

trays has not already been run

through the printer.

2. Use a different paper type.

3. Reprint the document.

4. Mono models only: From the Home

screen on the printer control panel,

go to the Adjust Toner Density

menu, and then adjust the toner

density to a lower level.

5. Make sure that the printer is

within the supported operating

temperature and humidity range.

6. Replace the cartridge.

7. If the issue persists, go to

support.hp.com.

230

Chapter 9 Solve problems

Table 9-11 Image placement defects

Sample Description Possible solutions

The image is not centered, or is skewed

on the page. The defect occurs when the

paper is not positioned properly as it is

pulled from the tray and moves through

the paper path.

1. Reprint the document.

2. Remove the paper and then reload

the tray. Make sure that all the

paper edges are even on all sides.

3. Make sure that the top of the paper

stack is below the tray-full indicator.

Do not overfill the tray.

4. Make sure that the paper guides

are adjusted to the correct size

for the paper. Do not adjust the

paper guides tightly against the

paper stack. Adjust them to the

indentations or markings in the tray.

5. If the issue persists, go to

support.hp.com.

Table 9-12

Light print

Sample Description Possible solutions

The printed content is light or faded on

the entire page.

1. Reprint the document.

2. Remove the cartridge, and then

shake it to redistribute the toner.

3. Mono models only: Make sure that

the EconoMode setting is disabled,

both at the printer control panel

and in the print driver.

4. Make sure that the cartridge is

installed correctly.

5. Print a Supplies Status Page and

check the life and usage of the

cartridge.

6. Replace the cartridge.

7. If the issue persists, go to

support.hp.com.

Troubleshoot image defects

231

Table 9-13 Output defects

Sample Description Possible solutions

Printed pages have curled edges. The

curled edge can be along the short or

long side of the paper. Two types of curl

are possible:

● Positive curl: The paper curls

toward the printed side. The defect

occurs in dry environments or

when printing high-coverage pages.

● Negative curl: The paper curls

away from the printed side. The

defect occurs in high-humidity

environments or when printing low-

coverage pages.

1. Reprint the document.

2. Positive curl: From the printer

control panel, select a heavier

paper type. The heavier paper type

creates a higher temperature for

printing.

Negative curl: From the printer

control panel, select a lighter paper

type. The lighter paper type creates

a lower temperature for printing.

Try storing the paper in a dry

environment prior to use, or use

freshly opened paper.

3. Print in duplex mode.

4. If the issue persists, go to

support.hp.com.

The paper does not stack well in the

output tray. The stack might be uneven,

skewed, or the pages might be pushed

out of the tray and onto the floor. Any of

the following conditions can cause this

defect:

● Extreme paper curl

● The paper in the tray is wrinkled or

deformed

● The paper is a non-standard paper

type, such as envelopes

● The output tray is too full

1. Reprint the document.

2. Extend the output bin extension.

3. If the defect is caused by

extreme paper curl, refer to the

troubleshooting steps for "Output

curl."

4. Use a different paper type.

5. Use freshly opened paper.

6. Remove the paper from the output

tray before the tray gets too full.

7. If the issue persists, go to

support.hp.com.

Table 9-14

Streak defects

Sample Description Possible solutions

Light vertical streaks that usually span

the length of the page. The defect

displays only in areas of fill, not in text

or sections with no printed content.

1. Reprint the document.

2. Remove the cartridge, and then

shake it to redistribute the toner.

3. If the issue persists, go to

support.hp.com.

NOTE: Both light and dark vertical

streaks can occur when the printing

environment is outside the specified

range for temperature or humidity. Refer

to your printer's environmental

specifications for allowable temperature

and humidity levels.

232

Chapter 9 Solve problems

Table 9-14 Streak defects (continued)

Sample Description Possible solutions

Dark vertical lines which occur down the

length of the page. The defect might

occur anywhere on the page, in areas of

fill or in sections with no printed content.

On color models, these lines or streaks

will also be visible on the ITB cleaning

page.

1. Reprint the document.

2. Remove the cartridge, and then

shake it to redistribute the toner.

3. Print a cleaning page.

4. Check the toner level in the

cartridge.

5. If the issue persists, go to

support.hp.com.

Improve copy image quality

If the printer is having copy quality problems, try the following solutions in the order presented to resolve

the issue.

Try these few simple steps first:

● Use the flatbed scanner rather than the document feeder.

● Use high-quality originals.

● When using the document feeder, load the original document into the feeder correctly, using the

paper guides, to avoid unclear or skewed images.

If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print

quality” for further solutions.

Check the scanner glass for dirt and smudges

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can

affect performance. Use the following procedure to clean the scanner if the printed pages have streaks,

unwanted lines, black dots, poor print quality, or unclear text.

1. . Press the power button to turn the printer off,

and then disconnect the power cable from the

electrical outlet.

Improve copy image quality 233

2. . Open the scanner lid.

3. . Clean the scanner glass (callout 1) and the

document feeder strips (callout 2, callout 3) with

a soft cloth or sponge that has been moistened

with nonabrasive glass cleaner.

CAUTION: Do not use abrasives, acetone,

benzene, ammonia, ethyl alcohol, or carbon

tetrachloride on any part of the printer; these

can damage the printer. Do not place liquids

directly on the glass or platen. They might seep

and damage the printer.

NOTE: If you are having trouble with streaks on

copies when you are using the document

feeder, be sure to clean the small strips of glass

on the left side of the scanner (callout 2, callout

3).

4. . Dry the glass and white plastic parts with

a chamois or a cellulose sponge to prevent

spotting.

5. . Connect the power cable to an outlet, and then

press the power button to turn the printer on.

Calibrate the scanner

Calibration is a process that optimizes scan quality.

234

Chapter 9 Solve problems

NOTE: When using the document feeder, make sure to adjust the guides in the input tray so they are

against the original document.

1. From the Home screen on the printer control panel, navigate to the Support Tools application, and

then select the Support Tools icon.

2. Open the following menus:

a. Maintenance

b. Calibration/Cleaning

c. Calibrate Scanner

3. Touch the Start button to start the calibration process. Follow the on-screen prompts.

4. Wait while the printer calibrates, and then try copying again.

Check the paper settings

Follow these steps if copied pages have smears, fuzzy or dark print, curled paper, or areas where

pigment has dropped out.

Check the paper selection options

Use the following steps to check the paper selection options.

1. From the Home screen on the printer control panel, navigate to the Copy application, and then

select the Copy icon.

2. Select Options, and then scroll to and select Paper Selection.

3. Select Paper size, and then select one of the predefined options.

4. Select Paper type, and then select one of the predefined options.

5. Select Paper tray, and then select one of the predefined options.

6. Select Done to save the paper selection options.

Check the image-adjustment settings

Adjust the settings in the Copy menu to optimize image quality.

● Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text

appear crisper, but decreasing it could make photos appear smoother.

● Darkness: Increase or decrease the amount of white and black used in colors in scanned images.

● Contrast: Increase or decrease the difference between the lightest and the darkest color on the

page.

● Background Cleanup: Remove faint colors from the background of scanned images. For example, if

the original document is printed on colored paper, use this feature to lighten the background without

affecting the darkness of the image.

● Automatic Tone: Available for Flow printers only. The printer automatically adjusts the Darkness,

Contrast, and Background Cleanup settings to the most appropriate for the scanned document.

Check the paper settings

235

1. From the Home screen on the printer control panel, navigate to the Copy application, and then

select the Copy icon.

2. Select Options, and then scroll to and select Image Adjustment.

3. Adjust the sliders to set the levels, and select Done.

4. Select Copy to start the copy job.

NOTE: These settings are temporary. After you have finished the job, the printer returns to the default

settings.

Optimize copy quality for text or pictures

Optimize the copy job for the type of image being copied: text, graphics, or photos.

1. From the Home screen on the printer control panel, navigate to the Copy application, and then

select the Copy icon.

2. Select Options, and then select Optimize Text/Picture.

3. Select one of the predefined options.

4. Select Copy to start the copy job.

NOTE: These settings are temporary. After you have finished the job, the printer returns to the default

settings.

Edge-to-edge copying

Use this feature to avoid shadows that can appear along the edges of copies when the original

document is printed close to the edges.

1. From the Home screen on the printer control panel, navigate to the Copy application, and then

select the Copy icon.

2. Select Options, and then select Edge-To-Edge.

3. Select the Edge-To-Edge output option if the original document is printed close to the paper edges.

4. Select Copy to start the copy job.

Improve scan image quality

Try the following basic solutions to improve scanned image quality.

● Use the flatbed scanner rather than the document feeder.

● Use high-quality originals.

● When using the document feeder, load the original document into the feeder correctly, using the

paper guides, to avoid unclear or skewed images.

If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print

quality” for further solutions.

236

Chapter 9 Solve problems

Check the scanner glass for dirt and smudges

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can

affect performance. Use the following procedure to clean the scanner if the printed pages have streaks,

unwanted lines, black dots, poor print quality, or unclear text.

1. . Press the power button to turn the printer off,

and then disconnect the power cable from the

electrical outlet.

2. . Open the scanner lid.

3. . Clean the scanner glass (callout 1) and the

document feeder strips (callout 2, callout 3) with

a soft cloth or sponge that has been moistened

with nonabrasive glass cleaner.

CAUTION: Do not use abrasives, acetone,

benzene, ammonia, ethyl alcohol, or carbon

tetrachloride on any part of the printer; these

can damage the printer. Do not place liquids

directly on the glass or platen. They might seep

and damage the printer.

NOTE: If you are having trouble with streaks on

copies when you are using the document

feeder, be sure to clean the small strips of glass

on the left side of the scanner (callout 2, callout

3).

Check the scanner glass for dirt and smudges

237

4. . Dry the glass and white plastic parts with

a chamois or a cellulose sponge to prevent

spotting.

5. . Connect the power cable to an outlet, and then

press the power button to turn the printer on.

Check the resolution settings

Follow these steps to adjust the resolution setting. Setting the resolution to a high value increases the

file size and the scan time.

1. From the Home screen on the printer control panel, navigate to the Scan application, and then

select the Scan icon.

2. Select one of the following Scan features:

● Scan to Email

● Scan to Network Folder

● Scan to USB Drive

● Scan to SharePoint®

3. Select Options, and then select File Type and Resolution.

4. Select one of the predefined Resolution options, and then select Done.

5. Select Send or Save to start the scan.

Check the color settings

Follow these steps to adjust the color setting.

1. From the Home screen on the printer control panel, navigate to the Scan application, and then

select the Scan icon.

2. Select one of the following Scan features:

● Save to Device Memory

● Scan to Email

● Scan to Network Folder

● Scan to USB

● Scan to SharePoint®

3. Touch the Options button.

4. In the Options pane, scroll to and select Color/Black.

5. Select one of the predefined options.

6. Touch the Send button.

238

Chapter 9 Solve problems

Check the image-adjustment settings

Adjust the settings in the Scan menu to optimize image quality.

● Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text

appear crisper, but decreasing it could make photos appear smoother.

● Darkness: Increase or decrease the amount of white and black used in colors in scanned images.

● Contrast: Increase or decrease the difference between the lightest and the darkest color on the

page.

● Background Cleanup: Remove faint colors from the background of scanned images. For example, if

the original document is printed on colored paper, use this feature to lighten the background without

affecting the darkness of the image.

● Automatic Tone: Available for Flow printers only. The printer automatically adjusts the Darkness,

Contrast, and Background Cleanup settings to the most appropriate for the scanned document.

1. From the Home screen on the printer control panel, navigate to the Scan application, and then

select the Scan icon.

2. Select one of the following Scan features:

● Scan to Email

● Scan to Network Folder

● Scan to USB Drive

● Scan to Job Storage

● Scan to SharePoint®

3. Select Options, and then select Image Adjustment.

4. Adjust the sliders to set the levels, and then select Done.

5. Select Send or Save to start the scan.

NOTE: These settings are temporary. After you have finished the job, the printer returns to the default

settings.

Optimize scan quality for text or pictures

Optimize the scan job for the type of image being scanned: text, graphics, or photos.

1. From the Home screen on the printer control panel, navigate to the Scan application, and then

select the Scan icon.

2. Select one of the following Scan features:

● Scan to Email

● Scan to Network Folder

● Scan to USB Drive

● Scan to Job Storage

Check the image-adjustment settings

239

● Scan to SharePoint®

3. Select Options, and then select Optimize Text/Picture.

4. Select one of the predefined options.

5. Select Send or Save to start the scan.

NOTE: These settings are temporary. After you have finished the job, the printer returns to the default

settings.

Check the output-quality settings

This setting adjusts the level of compression when saving the file. For the highest quality, select the

highest setting.

1. From the Home screen on the printer control panel, navigate to the Scan application, and then

select the Scan icon.

2. Select one of the following Scan features:

● Scan to Email

● Scan to Network Folder

● Scan to USB Drive

● Scan to SharePoint®

3. Select Options, and then select File Type and Resolution.

4. Select one of the predefined Quality and File Size options, and then select Done.

5. Select Send or Save to start the scan.

Improve fax image quality

If the printer is having fax quality problems, try the following solutions in the order presented to resolve

the issue.

Try these few simple steps first:

● Use the flatbed scanner rather than the document feeder.

● Use high-quality originals.

● When using the document feeder, load the original document into the feeder correctly, using the

paper guides, to avoid unclear or skewed images.

If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print

quality” for further solutions.

Check the scanner glass for dirt and smudges

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can

affect performance. Use the following procedure to clean the scanner if the printed pages have streaks,

unwanted lines, black dots, poor print quality, or unclear text.

240

Chapter 9 Solve problems

1. . Press the power button to turn the printer off,

and then disconnect the power cable from the

electrical outlet.

2. . Open the scanner lid.

3. . Clean the scanner glass (callout 1) and the

document feeder strips (callout 2, callout 3) with

a soft cloth or sponge that has been moistened

with nonabrasive glass cleaner.

CAUTION: Do not use abrasives, acetone,

benzene, ammonia, ethyl alcohol, or carbon

tetrachloride on any part of the printer; these

can damage the printer. Do not place liquids

directly on the glass or platen. They might seep

and damage the printer.

NOTE: If you are having trouble with streaks on

copies when you are using the document

feeder, be sure to clean the small strips of glass

on the left side of the scanner (callout 2, callout

3).

4. . Dry the glass and white plastic parts with

a chamois or a cellulose sponge to prevent

spotting.

5. . Connect the power cable to an outlet, and then

press the power button to turn the printer on.

Check the scanner glass for dirt and smudges 241

Check the send-fax resolution settings

Adjust the resolution of outgoing faxes as needed. A higher resolution setting increases the fax size and

send time.

1. From the Home screen on the printer control panel, navigate to the Fax application, and then select

the Fax icon.

2. Select Options.

3. In the Options pane, scroll to and select Resolution.

4. Select one of the predefined options, and then select Send to send the fax.

Check the image-adjustment settings

Adjust the settings in the Fax menu to optimize image quality.

● Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text

appear crisper, but decreasing it could make photos appear smoother.

● Darkness: Increase or decrease the amount of white and black used in colors in scanned images.

● Contrast: Increase or decrease the difference between the lightest and the darkest color on the

page.

● Background Cleanup: Remove faint colors from the background of scanned images. For example, if

the original document is printed on colored paper, use this feature to lighten the background without

affecting the darkness of the image.

● Automatic Tone: Available for Flow printers only. The printer automatically adjusts the Darkness,

Contrast, and Background Cleanup settings to the most appropriate for the scanned document.

1. From the Home screen on the printer control panel, navigate to the Fax application, and then select

the Fax icon.

2. Select Options.

3. In the Options pane, scroll to and select Image Adjustment.

4. Adjust the sliders to set the levels, and then select Done.

5. Select Send to send the fax.

NOTE: These settings are temporary. After you have finished the job, the printer returns to the default

settings.

Optimize fax quality for text or pictures

Optimize the fax job for the type of image being scanned: text, graphics, or photos.

1. From the Home screen on the printer control panel, navigate to the Fax application, and then select

the Fax icon.

2. Select Options.

3. In the Options pane, scroll to and select Optimize Text/Picture.

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Chapter 9 Solve problems

4. Select one of the predefined options.

5. Select Send to send the fax.

NOTE: These settings are temporary. After you have finished the job, the printer returns to the default

settings.

Check the error-correction setting

Make sure the Error Correction Mode setting is enabled. This setting can improve image quality.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. Fax

b. Fax Send Settings

c. General Fax Send Settings

3. Select the Error Correction Mode option. Touch the Done button.

Check the fit-to-page setting

If the Fit to Page setting is enabled, and the incoming fax is larger than the default page size, the printer

attempts to scale the image to fit the page. If this setting is disabled, larger images split across multiple

pages.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then

select the Settings icon.

2. Open the following menus:

a. Fax

b. Fax Receive Settings

c. Default Job Options

d. Fit to Page

3. Select the On option to enable the setting, or select the Off option to disable it.

Send to a different fax machine

The problem might be related to fax machine settings or supplies status.

Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the

initial recipient's fax machine settings or supplies status.

Check the sender's fax machine

Try the following to check the sender's fax machine.

Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with

the sender's fax machine. If a different fax machine is unavailable, ask the sender to consider making

the following changes:

Check the error-correction setting

243

● Make sure the original document is on white (not colored) paper.

● Increase the fax resolution, quality level, or contrast settings.

● If possible, send the fax from a computer software program.

Solve wired network problems

Check the following information to resolve wired network issues.

Introduction

Certain types of problems can indicate there is a network communication problem. These problems

include the following issues:

Poor physical connection

Check the cable connections.

1. Verify that the printer is attached to the correct network port using a cable of the correct length.

2. Verify that cable connections are secure.

3. Look at the network port connection on the back of the printer, and verify that the amber activity

light flashes indicating network traffic, and the green link-status light is continuously lit indicating a

network link.

4. If the problem continues, try a different cable or port on the hub.

The computer is unable to communicate with the printer

Verify that the printer is communicating with the network and your computer.

1. Test network communication by pinging the network.

a. Open a command-line prompt on your computer.

● For Windows, click Start, click Run, type cmd, and then press Enter.

● For macOS, go to Applications, then Utilities, and open Terminal.

b. Type ping followed by the IP address for your printer.

c. If the window displays round-trip times, the network is working.

2. If the ping command failed, verify that the network hubs are on, and then verify that the network

settings, the printer, and the computer are all configured for the same network (also known as

subnet).

3. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer

is selected. The printer IP address is listed on the printer configuration page.

4. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to

this printer, even if its IP address changes.

5. If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname

instead of the IP address.

244

Chapter 9 Solve problems

6. If the IP address is correct, delete the printer and then add it again.

7. Reinstall the printer software and driver.

The printer is using incorrect link and duplex settings for the network

HP recommends leaving these settings in automatic mode (the default setting). If you change these

settings, you must also change them for your network.

New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct print driver.

The computer or workstation might be set up incorrectly

An incorrectly configured computer can cause issues with printing.

1. Check the network drivers, print drivers, and the network redirection settings.

2. Verify that the operating system is configured correctly.

The printer is disabled, or other network settings are incorrect

Check the network settings.

1. Review the printer’s configuration/networking pages to check the status of the network settings

and protocols.

2. Reconfigure the network settings if necessary.

Solve wireless network problems

Check the following information to resolve wireless network issues.

Introduction

Use the troubleshooting information to help resolve issues.

NOTE: To determine whether HP NFC, Wi-Fi, BLE, or other wireless printing capabilities are enabled on

the printer, print a configuration page from the printer control panel.

NOTE: If you have been experiencing intermittent loss of network connectivity, first update the printer

firmware. For instructions on how to update the printer firmware, go to http://support.hp.com, search

for your printer, and then search on “update the firmware.”

Wireless connectivity checklist

Use the checklist to help resolve wireless connection issues.

● For printers that do not support simultaneous wired and wireless connections, verify that the

network cable is not connected.

● Verify that the printer and the wireless router are turned on and have power. Also make sure that the

wireless radio in the printer is turned on. (The wireless network indicator is solid when the printer is

connected to a wireless network, and blinking when it is searching for a wireless network.)

The printer is using incorrect link and duplex settings for the network

245

● Verify that the service set identifier (SSID) is correct:

– For a wireless connection to your network, confirm that your mobile device is connecting to the

correct router/access point.

– For a Wi-Fi Direct connection, print a configuration page to determine the printer’s SSID.

If you are not sure that the SSID is correct, run the wireless setup again.

● With secured networks, verify that the security information is correct. If the security information is

incorrect, run the wireless setup again.

● If the wireless network is working correctly, try accessing other computers on the wireless network.

If the network has Internet access, try connecting to the Internet over a wireless connection.

● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless

access point (on networks using WPA security).

● Verify that the printer is within the range of the wireless network. For most networks, the printer

must be within 30 m (100 ft) of the wireless access point (wireless router).

● Verify that obstacles do not block the wireless signal. Remove any large metal objects between

the access point and the printer. Make sure poles, walls, or support columns containing metal or

concrete do not separate the printer and wireless access point.

● Verify that the printer is located away from electronic devices that might interfere with the wireless

signal. Many devices can interfere with the wireless signal including motors, cordless phones,

security system cameras, other wireless networks, and some Bluetooth devices.

● For computers connecting to the wireless printer:

– Verify that the print driver is installed on the computer.

– Verify that you have selected the correct printer port.

– Verify that the computer and printer connect to the same wireless network.

– If your environment has multiple wireless signals and you need the printer to support dual band

networks on both 2.4 GHz and 5 GHz, install the HP Jetdirect 2900nw print server accessory.

– For macOS, verify that the wireless router supports Bonjour.

The printer does not print after the wireless configuration completes

Resolve issues between your computer and the printer.

1. Make sure that the printer is turned on and in the ready state.

2. Turn off any third-party firewalls on your computer.

3. Make sure that the wireless network is working correctly.

4. Make sure that your computer is working correctly. If necessary, restart the computer.

5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.

The printer does not print, and the computer has a third-party firewall installed

Verify that a firewall is not interfering with wireless communication.

246

Chapter 9 Solve problems

1. Update the firewall with the most recent update available from the manufacturer.

2. If programs request firewall access when you install the printer or try to print, make sure that you

allow the programs to run.

3. Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable the

firewall when you have completed the wireless installation.

The wireless connection does not work after moving the wireless router or printer

Verify that the printer and network settings are correct.

1. Make sure that the router or printer connects to the same network that your computer connects to.

2. Print a configuration page.

3. Compare the service set identifier (SSID) on the configuration page to the SSID in the printer

configuration for the computer.

4. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure

the wireless setup for the printer.

Cannot connect more computers to the wireless printer

Complete the following steps to solve connection issues.

1. Make sure that the other computers are within the wireless range and that no obstacles block the

signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.

2. Make sure that the printer is turned on and in the ready state.

3. Make sure there are not more than 5 concurrent Wireless Print Direct users.

4. Turn off any third-party firewalls on your computer.

5. Make sure that the wireless network is working correctly.

6. Make sure that your computer is working correctly. If necessary, restart the computer.

The wireless printer loses communication when connected to a VPN

Typically, you cannot connect to a VPN and other networks at the same time.

The network does not appear in the wireless networks list

Follow these steps when the network does not appear in the wireless network list on your computer.

● Make sure the wireless router is turned on and has power.

● The network might be hidden. However, you can still connect to a hidden network. Make sure the

router/access point is advertising the SSID by checking for its SSID in the available networks seen

by your mobile device.

The wireless network is not functioning

Complete the following steps to ensure that the network is functioning correctly.

1. For printers that do not support simultaneous wired and wireless connections, make sure that the

network cable is disconnected.

The wireless connection does not work after moving the wireless router or printer

247

2. To verify if the network has lost communication, try connecting other devices to the network.

3. Test network communication by pinging the network.

a. Open a command-line prompt on your computer.

● For Windows, click Start, click Run, type cmd, and then press Enter.

● For macOS, go to Applications, then Utilities, and open Terminal.

b. Type ping followed by the router IP address.

c. If the window displays round-trip times, the network is working.

4. Make sure that the router or printer connects to the same network that the computer connects to.

a. Print a configuration page.

b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer

configuration for the computer.

c. If the numbers are not the same, the devices are not connecting to the same network.

Reconfigure the wireless setup for the printer.

Reduce interference on a wireless network

The following tips can reduce interference in a wireless network:

● Keep the wireless devices away from large metal objects, such as filing cabinets, and other

electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt

radio signals.

● Keep the wireless devices away from large masonry structures and other building structures. These

objects can absorb radio waves and lower signal strength.

● Position the wireless router in a central location in line of sight with the wireless printers on the

network.

Solve fax problems

Use the following sections to solve issues involving the printer fax functions.

Checklist for solving fax problems

Use the following checklist to help identify the cause of any fax-related problems you encounter:

● Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested

with the supplied fax cable to meet RJ11 and functional specifications. Do not substitute another

fax cable; the analog-fax accessory requires an analog-fax cable. It also requires an analog phone

connection.

● Is the fax/phone line connector seated in the outlet on the fax accessory? Make sure that the phone

jack is correctly seated in the outlet. Insert the connector into the outlet until it "clicks."

NOTE: Verify that the phone jack is connected to the fax port rather than to the network port. The

ports are similar.

248

Chapter 9 Solve problems

● Is the phone wall jack working properly? Verify that a dial tone exists by attaching a phone to the wall

jack. Can you hear a dial tone, and can you make or receive a phone call?

What type of phone line are you using?

Verify the type of phone line you are using, and review the recommendations for that type of line.

● Dedicated line: A standard analog fax/phone line assigned to receive or send faxes.

NOTE: The phone line should be for printer fax use only and not shared with other types of

telephone devices. Examples include alarm systems that use the phone line for notifications to a

monitoring company.

● PBX system: A business-environment phone system. Standard home phones and the fax accessory

use an analog phone signal. Some PBX systems are digital and might not be compatible with the

fax accessory. You might need an interfacing Analog Telephone Adapter (ATA) to connect the fax

machine to digital PBX systems.

● Roll-over lines: A phone system feature where a new call "rolls over" to the next available line when

the first incoming line is busy. Try attaching the printer to the first incoming phone line. The fax

accessory answers the phone after it rings the number of times set in the rings-to-answer setting.

Are you using a surge-protection device?

A surge-protection device can be used between the wall jack and the fax accessory to protect the fax

accessory against electrical power passed through the phone lines. These devices can cause some fax

communication problems by degrading the quality of the phone signal.

If you are having problems sending or receiving faxes and are using one of these devices, connect

the printer directly to the phone jack on the wall to determine whether the problem is with the surge-

protection device.

Are you using a phone company voice-messaging service or an answering machine?

If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the

fax accessory, the messaging service answers the call, and the fax accessory cannot receive faxes.

If the rings-to-answer setting for the fax accessory is lower than that of the messaging service, the fax

accessory answers all calls.

Does your phone line have a call-waiting feature?

If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call

in progress, which causes a communication error.

Ensure that a call-waiting feature is not active on the fax telephone line.

Check fax accessory status

If the analog-fax accessory does not appear to be functioning, print a Configuration Page report to

check the status.

1. From the Home screen, scroll to and select Reports.

2. Open the following menus:

a. Configuration/Status Pages

b. Configuration Page

What type of phone line are you using?

249

3. Touch the Print button to print the report, or touch the View button to view the report on the screen.

The report consists of several pages.

NOTE: The printer IP address or host name is listed on the Jetdirect Page.

4. On the Fax Accessory Page of the Configuration Page, under the Hardware Information heading,

check the Modem Status. The following table identifies the status conditions and possible

solutions.

NOTE: If the Fax Accessory Page does not print, there might be a problem with the analog fax

accessory. If you are using LAN fax or Internet fax, those configurations could be disabling the

feature.

Table 9-15

Analog-fax accessory troubleshooting

Status conditions Possible solutions

Operational / Enabled

The analog-fax accessory is installed and ready.

Operational / Disabled

The fax accessory is installed, but you have not configured

the required fax settings yet.

The fax accessory is installed and operational; however, the

HP Digital Sending utility has either disabled the printer fax

feature or has enabled LAN fax. When LAN fax is enabled,

the analog-fax feature is disabled. Only one fax feature,

either LAN fax or analog fax, can be enabled at a time.

NOTE: If LAN fax is enabled, the Scan to Fax feature is

unavailable on the printer control panel.

Non-Operational / Enabled/Disabled

The printer has detected a firmware failure. Upgrade the

firmware.

Damaged / Enabled/Disabled

The fax accessory has failed. Reseat the fax accessory

card and check for bent pins. If the status is still DAMAGED,

replace the analog-fax accessory card.

ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled

(analog fax is turned off).

General fax problems

Learn about solutions for common fax problems.

The fax failed to send

Verify the fax issue, and try the suggested solution.

JBIG is enabled, and the receiving fax machine does not have JBIG capability.

Turn off the JBIG setting.

No fax address book button displays

Verify the fax issue, and try the suggested solution.

None of the contacts in the selected contacts list have fax information associated with them. Add the

necessary fax information.

Not able to locate the Fax settings in HP Web Jetadmin

Verify the fax issue, and try the suggested solution.

250

Chapter 9 Solve problems

Fax settings in HP Web Jetadmin are located under the device's status page drop-down menu.

Select Digital Sending and Fax from the drop-down menu.

The header is appended to the top of the page when the overlay option is enabled

This fax issue is a normal part of operation.

For all forwarded faxes, the printer appends the overlay header to the top of a page.

This is normal operation.

A mix of names and numbers is in the recipients box

This fax issue is a normal part of operation.

Names and numbers can both display, depending on where they are from. The fax address book lists

names, and all other databases list numbers.

This is normal operation.

A one-page fax prints as two pages

Verify the fax issue, and try the suggested solution.

The fax header is being appended to the top of the fax, pushing text to a second page.

To print a one page fax on a single page, set the overlay header to overlay mode, or adjust the fit-to-page

setting.

A document stops in the document feeder in the middle of faxing

Verify the fax issue, and try the suggested solution.

A jam is in the document feeder.

Clear the jam, and send the fax again.

The volume for sounds coming from the fax accessory is too high or too low

Verify the fax issue, and try the suggested solution.

The volume setting needs to be adjusted.

Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu.

The header is appended to the top of the page when the overlay option is enabled

251

Index

Symbols/Numerics

2 x 550-sheet paper tray and stand

part number 50

2 x 550-sheet trays

loading 36

2,700 high-capacity input paper

tray and stand

part number 50

2,700-sheet HCI paper trays

loading 41

550-sheet paper tray

part number 50

550-sheet trays

jams 174

loading 30

accessories

ordering 49

part numbers 50

acoustic specifications 8, 15

AirPrint 82, 84

alternative letterhead mode 17,

24, 29, 30, 35, 36, 41, 45

Android devices

printing from 82, 85

bin, output

locating 2

Bonjour

identifying 147

browser requirements

HP Embedded Web Server 147

calibrate

colors 225

scanner 233

cartridge

dynamic security 52

order numbers 58

replacing 59

cartridge policy 53

cartridge protection 53, 55

checklist

wireless connectivity 245

cleaning

glass 233, 236, 240

paper path 221

colors

calibrate 225

control panel

help 165

locating 2

locating features 5

copy

optimize for text or

pictures 233

copy settings

HP Embedded Web

Server 147, 149, 150

copying

overview 88

customer self-repair parts 51

customer support

online 164

default gateway, setting 157

deleting

stored jobs 79, 81

digital send settings

HP Embedded Web

Server 147, 149, 151

digital sending

folders 132

printer memory 129

sending documents 127

USB 136

dimensions, printer 8, 13

DIMM

part number 50

document feeder

jams 176

paper-feeding problems 167,

174

double-sided printing

Mac 77

Windows 73

drivers, supported 8

duplex printing

Mac 77

duplex printing (double-sided)

settings (Windows) 73

Windows 73

duplexer

jams 174

duplexing

manually (Mac) 77

manually (Windows) 73

dynamic security

toner cartridge 52

easy-access USB printing 85

edge-to-edge copying 233

electrical specifications 8, 15

Embedded Web Server

changing network settings 157

changing printer name 157

opening 157

Embedded Web Server (EWS)

assigning passwords 160

features 147

network connection 147

energy use, optimizing 161

envelopes

orientation 17, 19

envelopes, loading 46

Ethernet (RJ-45)

locating 4

Explorer, versions supported

HP Embedded Web Server 147

252

Index

fax

feeding problems 248, 250

optimize for text or

pictures 240

overview 140

required settings 140

settings 141

setup 140

fax port

locating 4

fax settings

HP Embedded Web

Server 147, 149, 152

required 140

feeding problems 248, 250

folders

sending to 132

foreign interface harness

part number 50

formatter

locating 4

fuser

jams 174

part number 51

gateway, setting default 157

general configuration

HP Embedded Web

Server 147, 149

genuine HP cartridges 53

glass, cleaning 233, 236, 240

hard disks

encrypted 160, 161

hard drive

part number 50

HCI

See

high-capacity input paper

trays

Help button

locating 5

help, control panel 165

Hi-Speed USB 2.0 printing port

locating 4

Home button

locating 5

HP Customer Care 164

HP Embedded Web Server

changing network settings 157

changing printer name 157

copy settings 147, 149, 150

digital send settings 147, 149,

151

fax settings 147, 149, 152

general configuration 147, 149

HP Web Services 147, 149, 154

information pages 147, 149

network settings 147, 149, 154

opening 157

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