User guide
Gaming Monitor
S27CG55* S32CG55* S27DG50* S32DG50*
The color and the appearance may differ depending on the product, and the specifications are subject to
change without prior notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality.
© Samsung
Samsung owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited.
Trademarks other than that of Samsung are owned by their respective owners.
Table of contents
Before Using the Product
Safety Precautions 4
Electricity and Safety 4
Installation 5
Operation 6
Cleaning 8
Correct posture to use the product 8
Preparations
Installation 9
Attaching the Stand 9
Removing the Stand 11
Precautions for moving the product 11
Checking the space around the product 12
Adjusting the Product Tilt and Height 13
Rotating the Product 15
Anti-theft Lock 16
Wall Mount Kit Specifications (VESA) 17
Control Panel 18
2
Installing the Software
Easy Setting Box 36
Restrictions and Problems with the Installation 36
System Requirements 36
Driver Installation 36
Troubleshooting Guide
Requirements Before Contacting Samsung
Customer Service Center 37
Product diagnosis (Screen issue) 37
Checking the Resolution and Frequency 37
Check the following. 37
Q & A 40
Connecting and Using a Source Device
Read below before connecting the product. 19
Ports 19
Connecting and Using a PC 20
Connection Using the HDMI Cable 20
Connection Using an DP Cable 20
Connecting to headphones or earphones 20
Connecting the Power 21
Tidying Up the Cables 21
Setting Optimum Resolution 22
List of graphic cards supporting HDR10 /
HDR400 22
Menu
Game 23
Picture 27
OnScreen Display 32
System 32
Support 35
4
Safety Precautions
Warning
A serious or fatal injury may result if instructions are not followed.
Caution
Personal injury or damage to properties may result if instructions are
not followed.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE
NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high voltage
is present inside. It is dangerous to
make any kind of contact with any
internal part of this product.
AC voltage: Rated voltage marked with
this symbol is AC voltage.
This symbol indicates that this
product has included important
literature concerning operation and
maintenance.
DC voltage: Rated voltage marked with
this symbol is DC voltage.
Class II product: This symbol indicates
that a safety connection to electrical
earth (ground) is not required. If this
symbol is not present on a product
with a mains lead, the product
MUST have a reliable connection to
protective earth (ground).
Caution. Consult instructions for use:
This symbol instructs the user to
consult the user manual for further
safety related information.
Electricity and Safety
Warning
• Do not use a damaged power cord or plug, or a loose power socket.
• Do not use multiple products with a single power socket.
• Do not touch the power plug with wet hands.
• Insert the power plug all the way in so it is not loose.
• Connect the power plug to a grounded power socket (type 1 insulated devices only).
• Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy
object.
• Do not place the power cord or product near heat sources.
• Clean any dust around the pins of the power plug or the power socket with a dry cloth.
Caution
• Do not disconnect the power cord while the product is being used.
• Only use the power cord provided with your product by Samsung. Do not use the power cord with
other products.
• Keep the power socket where the power cord is connected unobstructed.
‒ The power cord must be disconnected to cut off power to the product when an issue occurs.
• Hold the plug when disconnecting the power cord from the power socket.
Before Using the Product
Chapter 01
5
Installation
Warning
• DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT
INSTALL THE PRODUCT NEAR HEAT SOURCES.
• Do not install the product in poorly ventilated spaces such as a bookcase or closet.
• Install the product at least 10cm away from the wall to allow ventilation.
• Keep the plastic packaging out of the reach of children.
‒ Children may suffocate.
• Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.)
‒ The product may fall and become damaged and/or cause an injury.
‒ Using the product in an area with excess vibration may damage the product or cause a fire.
• Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or
smoke.
• Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
‒ The product lifespan may be reduced or a fire may result.
• Do not install the product within the reach of young children.
‒ The product may fall and injure children.
• Edible oil, such as soybean oil, can damage or deform the product. Do not install the product in a
kitchen or near a kitchen counter.
Caution
• Do not drop the product while moving.
• Do not set down the product on its front.
• When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the
product is not protruding.
‒ The product may fall and become damaged and/or cause an injury.
‒ Install the product only on cabinets or shelves of the right size.
• Set down the product gently.
‒ Product failure or personal injury may result.
• Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances,
extreme temperatures or a significant presence of moisture, or a place where the product will
operate continuously for an extended period of time) may seriously affect its performance.
‒ Be sure to consult Samsung Customer Service Center if you want to install the product at such a
place.
• Before assembling the product, place the product down on a flat and stable surface so that the
screen is facing downwards.
‒ The product is curved. Placing pressure on the product when on a flat surface may damage the
product. When the product is on the ground facing up or down, do not put pressure on it.
• In the same series, the color can vary depending on the size.
6
Operation
Warning
• There is a high voltage inside the product. Never disassemble, repair or modify the product yourself.
‒ Contact Samsung Customer Service Center for repairs.
• To move the product, first disconnect all the cables from it, including the power cord.
• If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord
immediately and contact Samsung Customer Service Center.
• Do not let children hang from the product or climb on top of it.
‒ Children may become injured or seriously harmed.
• If the product is dropped or the outer case is damaged, turn off the power and disconnect the power
cord. Then contact Samsung Customer Service Center.
‒ Continued use can result in a fire or electric shock.
• Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.
‒ The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a
serious injury.
• During a lightning or thunderstorm, power off the product and remove the power cord.
• Do not drop objects on the product or apply impact.
• Do not move the product by pulling the power cord or any cable.
• If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area
immediately.
• Do not lift or move the product by pulling the power cord or any cable.
• Do not use or keep combustible spray or an inflammable substance near the product.
• Ensure the vents are not blocked by tablecloths or curtains.
‒ An increased internal temperature may cause a fire.
• Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper,
matches, etc) into the product (via the vent or input/output ports, etc).
‒ Be sure to power off the product and disconnect the power cord when water or other foreign
substances have entered the product. Then contact Samsung Customer Service Center.
• Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the
product.
‒ Be sure to power off the product and disconnect the power cord when water or other foreign
substances have entered the product. Then contact Samsung Customer Service Center.
• Do not use liquid fumigators containing chemicals, such as mosquito repellent or air freshener,
around the product.
‒ If steam comes in contact with the product surface or enters the product, it may cause stains or
malfunction.
7
Caution
• Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage
burn-in or defective pixels.
‒ Set the screen to power-saving mode or moving-picture screen saver when not using the product
for an extended period of time.
• Disconnect the power cord from the power socket if you do not plan on using the product for an
extended period of time (vacation, etc).
‒ Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.
• Use the product at the recommended resolution and frequency.
‒ Your eyesight may deteriorate.
• Do not put AC/DC adapters together.
• Remove the plastic bag from the AC/DC adapter before you use it.
• Do not let water enter the AC/DC adapter device or get the device wet.
‒ An electric shock or fire may result.
‒ Avoid using the product outdoors where it can be exposed to rain or snow.
‒ Be careful not to get the AC/DC adapter wet when you wash the floor.
• Do not put the AC/DC adapter near to any heating apparatus.
‒ Otherwise, a fire may result.
• Keep the AC/DC adapter in a well-ventilated area.
• If you place the AC/DC power adapter hanging with the cord input facing upwards, water or other
foreign substances could enter the Adapter and cause the Adapter to malfunction.
Make sure to rest the AC/DC power adapter flat on a table or the floor.
• Do not hold the product upside-down or move it by holding the stand.
‒ The product may fall and become damaged or cause an injury.
• Looking at the screen too close for an extended period of time can deteriorate your eyesight.
• Do not use humidifiers or stoves around the product.
• Rest your eyes for more than 5 minutes or look at distance objects for every 1 hour of product use.
• Do not touch the screen when the product has been turned on for an extended period of time as it
will become hot.
• Store small accessories out of the reach of children.
• Exercise caution when adjusting the product angle.
‒ Your hand or finger may get stuck and injured.
‒ Tilting the product at an excessive angle may cause the product to fall and an injury may result.
• Do not place heavy objects on the product.
‒ Product failure or personal injury may result.
• When using headphones or earphones, do not turn the volume too high.
‒ Having the sound too loud may damage your hearing.
8
Cleaning
High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used
nearby.
―
Contact your nearest Samsung Customer Service Center if you want to clean the inside of the product (Service
fee will be charged.)
Do not press the product screen with hands or other objects. There is a risk of damaging the screen.
―
Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched.
Take the following steps when cleaning.
1
Power off the product and PC.
2
Disconnect the power cord from the product.
―
Hold the power cord by the plug and do not touch the cable with wet hands. Otherwise, an electric shock
may result.
3
Wipe the product with a clean, soft and dry cloth.
Wet a soft cloth in water, wing it out well, and then use the cloth to wipe the exterior of the product
clean.
‒ Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the product.
‒ Do not spray water or detergent directly on the product.
4
Connect the power cord to the product when cleaning is finished.
5
Power on the product and PC.
Correct posture to use the product
Use the product in the correct posture as follows:
• Straighten your back.
• Allow a distance of 45 to 50cm between your eye and the screen, and look slightly downward at the
screen.
• Keep your eyes directly in front of the screen.
• Adjust the angle so light does not reflect on the screen.
• Keep your forearms perpendicular to your upper arms and level with the back of your hands.
• Keep your elbows at about a right angle.
• Adjust the height of the product so you can keep your knees bent at 90 degrees or more, your heels
attached to the floor, and your arms lower than your heart.
• Do the Eye excercises or blink frequently, then eye fatigue will be relieved.
9
Preparations
Chapter 02
Installation
Attaching the Stand
―
The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.
S27CG55* / S32CG55*
1 2 3
1
4
5
Put the stand base onto the stand neck as the direction shown in the figure. Check that the stand neck is firmly
connected.
Tightly fasten the connecting screw at the bottom of the stand base.
Hold the back of the product as shown in the figure. Push the assembled stand into the main
body in the direction of the arrow as shown in the figure.
6
4
7
Stand up the monitor and remove the package. Stand assembly is complete. Caution
Do not arbitrarily remove the panel film. If not observed, the warranty service may be restricted.
10
S27DG50* / S32DG50*
―
Disassembly is the reverse order of assembly.
1
Check the direction of the arrow on the stand base. Align the direction of the arrow on the stand base with the front direction of the stand
neck, and then insert the stand neck from top to bottom.
Turn the stand neck clockwise to fasten it to the base. Lift the stand slightly and check that the PUSH button on the bottom of the base
protrudes.
2 3
4
Push the assembled stand into the main body in the direction of the
arrow as shown in the figure.
Confirm that the stand is tightly fastened. If
has not been fully
lowered, lower it while holding it with your hand.
Attach the COVER-REAR TOP to the rear of the monitor, as shown in the figure. Stand up the monitor as shown in the figure.
Separating the stand neck from the stand base
5
Stand assembly is complete. Caution
Do not arbitrarily remove the panel
film. If not observed, the warranty
service may be restricted.
Lift the assembled stand slightly and press the PUSH button on the bottom of the base.
While holding down the PUSH button, turn the stand neck anticlockwise to remove it.
11
Removing the Stand
S27CG55* / S32CG55*
―
Before removing the stand from the product, place the product on a flat and stable surface with the screen
facing down.
1
2
Place the protective Styrofoam (cushion)
included in the package on the floor and place
the product facing down on the Styrofoam, as
shown in the image. If Styrofoam is unavailable,
use a thick sitting mat.
While holding the product with one hand, pull
the stand neck with your other hand to in detach
the stand as shown in the figure.
3
Remove the stand neck from the stand base by
pulling it in the direction of the arrow as shown
in the figure.
Precautions for moving the product
―
The colour and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
S27CG55* / S32CG55*
• Hold the lower corners or edges of the
product when moving it.
• Do not directly apply pressure on the screen.
• Do not hold the screen when moving the
product.
• Do not hold the product upside down only
by the stand.
• Do not press down on the product. There is
a risk of damaging the product.
12
S27DG50* / S32DG50*
• Hold the lower corners or edges of the
product when moving it.
• Do not directly apply pressure on the screen.
• Do not hold the screen when moving the
product.
• Do not hold the product upside down only
by the stand.
• Do not press down on the product. There is
a risk of damaging the product.
• Be careful and ensure that your fingers are
not caught.
• Be careful and ensure that your fingers are
not caught.
Checking the space around the product
Make sure to have enough space for ventilation when placing the product. An internal temperature rise
may cause fire and damage the product. Maintain enough space around the product as shown in the
diagram when installing the product.
―
The exterior may differ depending on the product.
S27CG55* / S32CG55*
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
S27DG50* / S32DG50*
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
13
Adjusting the Product Tilt and Height
―
Height adjustment is supported on S27DG50* and S32DG50* models only.
―
The color and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
S27CG55* / S32CG55*
-2.0° (±2.0°) ~ 18.0° (±2.0°)
• The product tilt can be adjusted.
• Hold the lower part of the product and adjust the tilt carefully.
S27DG50* / S32DG50*
-2.0° (±2.0°) ~ 25.0° (±2.0°)
120.0 mm (±5.0 mm)
• The product tilt and height can be adjusted.
• Hold the top centre of the product and adjust the height carefully.
• When adjusting the stand height, you may hear a noise. This noise is generated because the ball
inside the stand slides when the stand height is adjusted. It is a normal noise and not a product
malfunction.
• When adjusting the left/right angles of the product, there may be a slight gap in the connection area
of the stand base. This is normal and does not indicate a malfunction of the product.
14
Caution
―
The color and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
• Grasp the left and right sides of the monitor and adjust the swivel.
• Grasp the center of the monitor and adjust the height.
• Do NOT hold the stand moving part with your hand when leveling the screen. Your hand may get
hurt.
• When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the
product is not protruding.
After adjusting the product tilt and height, if the screen is not level, take the following actions.
• Hold the bezel at both side edges and adjust the monitor angle until the screen becomes level. (Be
careful not to directly hold the display.)
• The monitor angle can be adjusted from -1° to +1°. (S27CG55* / S32CG55* models only.)
15
Rotating the Product
―
The color and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
―
S27DG50* / S32DG50* models only.
S27DG50* / S32DG50*
-92.0° (±2.0°) ~ 92.0° (±2.0°)
-30.0° (±3.0°) ~ 30.0° (±3.0°)
You can rotate your product as shown below.
1
6
3
2
4 5
• Be sure to fully extend the stand before rotating the product.
• If you rotate the product without fully extending the stand, the corner of the product may hit the
floor and get damaged.
• When rotating the product, be careful not to damage the product by hitting the object or stand.
16
Anti-theft Lock
―
An anti-theft lock allows you to use the product securely even in public places.
―
The locking device shape and locking method depend on the manufacturer. Refer to the manuals provided
with your anti-theft locking device for details.
―
The color and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
To lock an anti-theft locking device:
1
Fix the cable of your anti-theft locking device to a heavy object such as a desk.
2
Put one end of the cable through the loop on the other end.
3
Insert the locking device into the anti-theft lock slot at the back of the product.
4
Lock the locking device.
‒ An anti-theft locking device can be purchased separately.
‒ Refer to the manuals provided with your anti-theft locking device for details.
‒ Anti-theft locking devices can be purchased at electronics retailers or online.
17
Wall Mount Kit Specifications (VESA)
―
Install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to surfaces
other than plaster board, please contact your nearest dealer for additional information. If you install the
product on a slanted wall, it may fall and result in severe personal injury. Samsung wall mount kits contain a
detailed installation manual and all parts necessary for assembly are provided.
• Do not use screws that are longer than the standard length or do not comply with the VESA standard
screw specifications. Screws that are too long may cause damage to the inside of the product.
• When installing the wall mount other than the specified product, its installation may be difficult.
• For wall mounts that do not comply with the VESA standard screw specifications, the length of the
screws may differ depending on the wall mount specifications.
• Do not fasten the screws too firmly. This may damage the product or cause the product to fall,
leading to personal injury. Samsung is not liable for these kinds of accidents.
• Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall
mount is used or the consumer fails to follow the product installation instructions.
• Do not mount the product at more than a 15 degree tilt.
• Standard dimensions for wall mount kits are shown in the table follow.
S27CG55* / S32CG55*
C
Product
Wall mount bracket
S27DG50* / S32DG50*
C
Product
Wall mount bracket
Model name VESA screw hole specs
(A * B) in millimeters
C Standard Screw Quantity
S27CG55*
S32CG55*
75.0 x 75.0 6.8 ~ 10.0 mm
M4 4
S27DG50*
S32DG50*
100.0 x 100.0 6.5 ~ 8.5 mm
―
Do not install your Wall Mount Kit while your product is turned on. It may result in personal injury due to
electric shock.
18
Control Panel
―
The color and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
S27CG55* / S32CG55*
Return
Function Key Guide
Power LED
PRESS(ENTER)
LEFT RIGHT
DOWN(FRONT)
JOG Button
UP(REAR)
Custom Key
S27DG50* / S32DG50*
Function Key Guide
PRESS(ENTER)
LEFT
RIGHT
DOWN(FRONT)
5-Way Button
Power LED
UP(REAR)
Custom Key
Return
Parts Description
JOG Button / 5 Way Button Multi directional button that helps navigate.
Power LED
This LED is power status indicator.
―
You can select the power LED operation to be enabled or disabled on the
menu screen. (
→ System → Power LED On)
Function Key Guide
To use the Function Key Guide, press the 5-Way / JOG button when the
screen is turned on.
Custom Key
• Custom Key is used to directly access the function set in Setup
Custom Key.
• Setup Custom Key
―
Go to
→ System → Setup Custom Key and change the custom key.
Source
Changes the input source. A message will appear on the top left corner
of the screen if the input source has been changed.
Menu
Displays the main on-screen menu.
Power Off
Turns off the product.
Return
Exits from the menu page.
19
Connecting and Using a Source Device
Chapter 03
Read below before connecting the product.
1
Before connecting the product, check the shapes of both ports of the supplied signal cables and the
shapes and locations of the ports on the product and external device.
2
Before connecting the product, make sure you remove the power cords from both the product and
the external device to prevent damage to the product due to a short circuit or over current.
3
After all signal cables have been properly connected, connect the power cords back to the product
and the external device.
4
After connecting is completed, make sure you read the manuals to acquaint yourself with the
product functions, precautions and other information required to use the product properly.
5
To use Max specifications of our products, check the support specifications of the cable version you
use.
―
Connecting parts may differ in different products.
―
Provided ports may vary depending on the product.
Ports
―
The functions available may vary depending on the product model. The color and shape of parts may differ
from what is shown. Specifications are subject to change without notice to improve quality. Refer to the
actual product.
S27CG55* / S32CG55* S27DG50* / S32DG50*
HDMI IN DP IN SERVICE
DC 19V
Port Description
Connect to an audio output device such as headphones or earphones.
HDMI IN / HDMI Connects to a source device using an HDMI cable.
DP IN / DP Connects to a PC using a DP cable.
SERVICE Use a USB memory to perform software upgrade.
DC 19V Connects to the AC/DC adapter.
20
Connecting and Using a PC
Select a connection method suitable for your PC.
Connection Using the HDMI Cable
HDMI IN / HDMI
―
It is recommended to use the HDMI cable provided as components. If not provided, be sure to use authorized
cable for HDMI cable connections. If you use a unauthorized HDMI cable, the image quality may be degrade.
Connection Using an DP Cable
DP IN / DP
―
It is recommended to use the DP cable provided as an accessory. If not provided, be sure to use a DP cable of 1.5
m or below.
―
Use a VESA certified DP 1.2 cable or higher and its gender.
Connecting to headphones or earphones
―
Use headphones or earphones when activating sound with an HDMI-HDMI or DP cable.
―
The headphones or earphones jack supports only the 3 conductor tip-ring-sleeve (TRS) type.
21
Connecting the Power
S27CG55* / S32CG55*
HDMI IN DP IN SERVICE
DC 19V
2
S27DG50* / S32DG50*
HDMI IN DP IN
2
1
Connect the power cord to the AC/DC adapter. Then, connect the AC/DC adapter to the DC 19V port
on the back of the product.
‒ Rated power consumption for adapters differs depending on the model. Use an adapter that meets
the power consumption specification of the model.
2
Next, connect the power cord to the power outlet.
3
Press the 5-Way / JOG button at the bottom of the product to turn it on.
―
The input voltage is switched automatically.
Tidying Up the Cables
S27CG55* / S32CG55*
1
2
Connect the corresponding cables. Put both cables in the cable holder on the stand
(HOLDER-STAND CABLE) to organize the cables,
as shown in the figure. Assembly is complete.
22
S27DG50* / S32DG50*
1
2
Connect the corresponding cables. Pull the right side of the HOLDER-STAND CABLE
to remove from the stand. The left side of the
HOLDER-STAND CABLE can be damaged when
pulled forcibly.
1
3
Put both cables in the cable holder on the stand
(HOLDER-STAND CABLE) to organise the cables,
as shown in the figure.
Assembly is complete.
Setting Optimum Resolution
An information message about setting optimum resolution will appear if you power on the product for
the first time after purchase.
Select a language on information message and change the resolution on your PC to the optimum setting.
―
If the optimum resolution is not selected, the message will appear up to three times for a specified time even
when the product is turned off and on again.
―
If you want to set the optimum resolution for your computer, please refer to (Q&A) → “How can I change the
resolution?”
―
You can adjust the refresh rate according to the screen resolution by selecting Game → Refresh Rate in the
OSD menu.
―
To enable the maximum refresh rate, set FreeSync to On or set Refresh Rate to 165 Hz (S27CG55* /
S32CG55*), 180 Hz (S27DG50* / S32DG50*).
List of graphic cards supporting HDR10 /
HDR400
HDR10 / HDR 400 is accessible only on Windows 10 systems equipped with graphic cards that support
Play Ready 3.0 Digital Rights Management (for protected HDR content). Use graphic cards listed below
for HDR10 / HDR 400.
• NVIDIA GeForce 1000 series or higher
• AMD Radeon™ RX 400 series or higher
• Intel UHD Graphics 600 series or higher
―
Graphic cards that support hardware-accelerated 10-bit video decoding for HDR video codecs are
recommended.
23
Menu
Function Key Guide →
Chapter 04
―
The functions available may vary depending on the product model. The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.
Game
2nd 3rd Description
Refresh Rate Change the screen refresh rate. A higher refresh rate can reduce eye strain.
• S27CG55* / S32CG55*
HDMI: 60 Hz / 120 Hz / 144 Hz
DisplayPort: 60 Hz / 120 Hz / 144 Hz / 165 Hz
• S27DG50* / S32DG50*
HDMI: 60 Hz / 120 Hz / 144 Hz
DisplayPort: 60 Hz / 120 Hz / 144 Hz / 180 Hz
―
This menu is not available when FreeSync is set.
―
Changing the Refresh Rate may cause screen flickering, depending on the PC's graphics card.
―
The function is available in a PC equipped with the graphics card that can change the refresh rate.
It is unavailable in the devices (e.g. AV devices) with fixed refresh rates. If the function is applied, the screen may have malfunction.
―
If the Refresh Rate function is in use and the text displayed on the PC screen looks blurry or corrupted, resolve the issue by changing the resolution of the
PC screen to the recommended resolution.
24
2nd 3rd Description
Response Time Accelerate the panel response rate to make video appear more vivid and natural.
―
It is best to set Response Time to Standard or Faster when you are not viewing a movie or game.
―
This menu is not available when FreeSync is set.
―
When Eye Saver Mode is set to On, Low or High, the Extreme (MBR) menu is disabled.
―
When Local Dimming is set to Off, the Extreme (MBR) menu is activated.
―
The Extreme (MBR) menu is supported on the S27CG55* / S32CG55* models only.
―
The Extreme (MBR) menu is only available when Refresh Rate is set to 165Hz (DP) / 144Hz (HDMI).
Adaptive-Sync Adaptive-Sync technology is solution that eliminates screen tearing without all the usual lag and latency.
FreeSync
FreeSync technology is solution that eliminates screen tearing without all the usual lag and latency. FreeSync can be operated when you use AMD's
graphic card with supporting FreeSync solution.
For more information, see FreeSync (for AMD graphics card) page.
Low Input Lag Minimize input lag for fast reactions by reducing the video processing time.
―
This menu is not available when FreeSync is enabled.
―
If the refresh rate of the PC is different from the setting for Refresh Rate on the product, the function may not be supported.
Black Equalizer Adjust the brightness of the dark areas.
As the value gets closer to 1, the darker areas of the screen become brighter, making it easier to find enemies when playing a game. To find enemies
more easily during a game, use a lower value.
As the value gets closer to 10, the darker areas of the screen become darker and the contrast increases.
―
This menu is not available when Eye Saver Mode is enabled.
―
The Black Equalizer feature is only activated at a certain AV resolution, such as 720P @ 60Hz and 1080P @ 60Hz.
Virtual Aim Point • Off: Virtual Aim Point is not available while Off is selected.
• / / / / / : Select the preferred aim point style.
• Reset Position: Restore the aim point position to the default.
25
2nd 3rd Description
Screen Size Select the best screen size and ratio.
In PC mode
―
S27DG50* and S32DG50* only support Auto, Wide while in PC mode.
• Auto: Display the picture according to the aspect ratio of the input source.
• Wide: Display the picture in full screen regardless of the aspect ratio of the input source.
• 17" (4:3): Use a 4:3 aspect ratio on a 17-inch screen. Pictures with a different aspect ratio will not be displayed.
• 19" (4:3): Use a 4:3 aspect ratio on a 19-inch wide screen. Pictures with a different aspect ratio will not be displayed.
• 19" Wide (16:10): Use a 16:10 aspect ratio on a 19-inch wide screen. Pictures with a different aspect ratio will not be displayed.
• 21.5" Wide (16:9): Use a 16:9 aspect ratio on a 21.5-inch wide screen. Pictures with a different aspect ratio will not be displayed.
• 22" Wide (16:10): Use a 16:10 aspect ratio on a 22-inch wide screen. Pictures with a different aspect ratio will not be displayed.
• 23" Wide (16:9): Use a 16:9 aspect ratio on a 23-inch wide screen. Pictures with a different aspect ratio will not be displayed.
26
2nd 3rd Description
Screen Size In AV mode
―
S27DG50* and S32DG50* only support 4:3, 16:9 and Screen Fit while in AV mode.
• 4:3: Display the picture with an aspect ratio of 4:3. Suitable for videos and standard broadcasts.
• 16:9: Display the picture with an aspect ratio of 16:9.
• Screen Fit: Display the picture with the original aspect ratio without cutting off.
• 17" (4:3): Use a 4:3 aspect ratio on a 17-inch screen. Pictures with a different aspect ratio will not be displayed.
• 19" (4:3): Use a 4:3 aspect ratio on a 19-inch wide screen. Pictures with a different aspect ratio will not be displayed.
• 19" Wide (16:10): Use a 16:10 aspect ratio on a 19-inch wide screen. Pictures with a different aspect ratio will not be displayed.
• 21.5" Wide (16:9): Use a 16:9 aspect ratio on a 21.5-inch wide screen. Pictures with a different aspect ratio will not be displayed.
• 22" Wide (16:10): Use a 16:10 aspect ratio on a 22-inch wide screen. Pictures with a different aspect ratio will not be displayed.
• 23" Wide (16:9): Use a 16:9 aspect ratio on a 23-inch wide screen. Pictures with a different aspect ratio will not be displayed.
―
The function may not be supported depending on the ports provided with the product.
―
Changing the Screen Size is available when the following conditions are satisfied.
―
The input source is 480p, 576p, 720p, or 1080p and product can display normally (Not every model can support all of these signals.).
―
This can only be set when the external input is connected through HDMI/DP and PC/AV Mode is set to AV.
27
Picture
2nd 3rd Description
Picture Mode This menu provides an optimum picture quality suitable for the environment where the product will be used.
―
This menu is not available when Eye Saver Mode is enabled.
―
Picture Mode is disabled when the input is an HDR signal.
In PC mode
• Entertain: Obtain the clear and vivid picture quality with color enhancement.
• Graphic: Obtain the quality of Image contents without color enhancement.
• Eco: This screen is provided to save energy.
• Game Standard: Obtain a picture quality suitable for playing games.
• RPG: This mode is optimized for 3D graphics and instant messaging on the RPG (Role Playing Game) game screen.
• RTS: Increase the color temperature and contrast ratio to improve visibility of the RTS (Real-Time Strategy) screen and minimap.
• FPS: Increase the brightness of darker areas of the FPS (First-Person Shooter) game screen. This mode increases visibility of your enemies
during a FPS (First-Person Shooter) game.
• Sports: Obtain the brightness and sharpness of monitors suitable for enjoying sports contents.
• Original: Obtain the pure picture quality of contents without color enhancement.
• Custom: Customize the screen settings.
28
2nd 3rd Description
Picture Mode In AV mode
When the external input is connected through HDMI/DP and PC/AV Mode is set to AV, Picture Mode has eleven picture settings (Dynamic, Standard,
Eco, Movie, Game Standard, RPG, RTS, FPS, Sports, Original, Custom) that are preset at the factory. You can activate either Dynamic, Standard, Eco,
Movie, Game Standard, RPG, RTS, FPS, Sports, Original or Custom. You can select Custom which automatically recalls your personalized picture
settings.
• Dynamic: Select this mode to view a sharper image than in Standard mode.
• Standard: Select this mode when the surroundings are bright.
• Eco: This screen is provided to save energy.
• Movie: Select this mode when the surroundings are dark. This will save power and reduce eye fatigue.
• Game Standard: Obtain a picture quality suitable for playing games.
• RPG: This mode is optimized for 3D graphics and instant messaging on the RPG (Role Playing Game) game screen.
• RTS: Increase the color temperature and contrast ratio to improve visibility of the RTS (Real-Time Strategy) screen and minimap.
• FPS: Increase the brightness of darker areas of the FPS (First-Person Shooter) game screen. This mode increases visibility of your enemies
during a FPS (First-Person Shooter) game.
• Sports: Obtain the brightness and sharpness of monitors suitable for enjoying sports contents.
• Original: Obtain the pure picture quality of contents without color enhancement.
• Custom: Select this mode when you want to adjust the image according to your preferences.
―
The Picture Mode feature is only activated at a certain AV resolution, such as 720P @ 60Hz and 1080P @ 60Hz.
29
2nd 3rd Description
Brightness You can adjust the general brightness of the picture. (Range: 0~50)
A higher value will make the picture appear brighter.
―
This menu is not available when Eye Saver Mode is enabled.
Contrast Adjust the contrast between the objects and background. (Range: 0~50)
A higher value will increase the contrast to make the object appear clearer.
Sharpness Make the outline of objects more clear or blurry. (Range: 0~20)
A higher value will make the outline of objects clearer.
Color Adjust the color saturation levels. Color saturation intensifies as the value nears 50. (Range: 0~50)
―
This menu is not available when Eye Saver Mode is enabled.
―
The Color feature is only activated at a certain AV resolution, such as 720P @ 60 Hz, 1080P @ 60 Hz and 2160P @ 60 Hz.
Tint (G/R) Adjust the ratio of green to red tint levels. Increasing values intensifies the saturation of red and green colors.
Local Dimming Control the brightness of individual areas on the screen to maximize contrast automatically.
―
S27DG50* / S32DG50* models only.
―
This menu is not available when Eye Saver Mode is enabled.
Contrast Enhancer Automatically balance the contrast to prevent excessive differences between bright and dark areas.
HDR Tone Mapping Automatically adjusts the brightness with tone mapping processing according to HDR content information.
Color Tone Select a color tone that best suits your viewing needs.
30
2nd 3rd Description
White Balance Adjust the color temperature of the picture so that white objects appear brighter.
Red Adjust the red saturation level. Values closer to 50 mean greater intensity for the color.
Green Adjust the green saturation level. Values closer to 50 mean greater intensity for the color.
Blue Adjust the blue saturation level. Values closer to 50 mean greater intensity for the color.
Reset Restore the white balance settings to the default values.
Gamma Adjust the middle level of luminance.
Shadow Detail Adjust the brightness of dark images. Black detail increases as the value nears 5.
Color Space Configure color space settings to refine the spectrum of colors on your screen.
Dynamic Brightness Automatically adjust the Brightness to provide the best possible screen contrast under the current conditions.
―
S27CG55* / S32CG55* models only.
―
This menu is not available when Eye Saver Mode is enabled.
Black Level If a DVD player or set-top box is connected to the product via HDMI, image quality degradation (contrast/color degradation, black level, etc.) may
occur, depending on the connected source device.
In such case, Black Level can be used to adjust the image quality.
• Auto: Select this mode if you want Normal or Low to be automatically selected depending on the signal.
• Normal: Select this mode when there is no contrast ratio degradation.
• Low: Select this mode to reduce the black level and increase the white level when there is a contrast ratio degradation.
―
This function is only available in HDMI mode.
―
Black Level may not be compatible with some source devices.
―
The Black Level feature is only activated at a certain AV resolution, such as 720P @ 60Hz and 1080P @ 60Hz.
―
Adjust the Black Level because the image quality may differ depending on the external device.
31
2nd 3rd Description
Eye Saver Mode Set to an optimum picture quality suitable for eye relaxation.
When Eye Saver Mode is 'On', the blue light that wavelength is around 400nm will decrease, and it will provide an optimum picture quality suitable
for eye relaxation.
Screen Adjustment
• H-Position: Move the screen to the left or right.
• V-Position: Move the screen up or down.
―
This option is only available when PC/AV Mode is set to AV.
―
This menu is only available when Screen Size is set to Screen Fit in AV Mode.
When a 480P, 576P, 720P or 1080p signal is input in AV mode and the product can display normally, select Screen Fit to adjust horizontal position and
vertical position in 0-6 levels.
Picture Reset Restore all picture settings to the factory default.
32
OnScreen Display
2nd 3rd Description
Language Set the menu language.
―
A change to the language setting will only be applied to the onscreen menu display.
―
It will not be applied to other functions on your PC.
Display Time The OSD menu will automatically disappear if the menu is not used for a specified period of time.
Display Time is a function to specify the time which you want the OSD menu to disappear.
System
2nd 3rd Description
SeeColors Mode Allows users with color blindness to experience rich colors. Enable this feature to customize colors to suit your viewing conditions, to experience
richer colors on the screen.
―
Some menus are not available when SeeColors Mode is in use.
―
This function may not be supported depending on the model.
Save Energy Reduce power consumption by adjusting brightness settings.
 Volume
Adjust the Volume controlling the 5-Way / JOG button LEFT/RIGHT.
―
To activate the Mute function, access the Volume control screen, then use the 5-Way / JOG button to move the focus down.
To deactivate the Mute function, access the Volume control screen, then increase or decrease the Volume.
33
2nd 3rd Description
Off Timer Plus Off Timer • Off Timer: Turn on Off Timer mode.
• Turn Off After: The off timer can be set within a range of 1 to 23 hours. The product will automatically power off after the specified number of
hours.
―
This option is only available when Off Timer is set to On.
―
For products for the market in some regions, the Off Timer is set to automatically activate 4 hours after the product powers on. This is done in accordance
with power supply regulations. If you do not want the timer to activate, go to
→ System → Off Timer Plus and set Off Timer to Off.
Eco Timer • Eco Timer: Turn on Eco Timer mode.
• Eco Off After: The Eco Off After can be set between 10 and 180 minutes. The product will automatically power off after the specified time has
elapsed.
―
This option is only available when Eco Timer is set to On.
PC/AV Mode Set PC/AV Mode to AV. The picture size will be enlarged.
This option is useful when you view a movie.
―
Products with a display area of 16:9 or 16:10 are only supported.
―
If the product is in HDMI, DisplayPort mode and the screen says Check the cable connection and the settings of the source device. press the 5-Way / JOG
button to display the Function Key Guide screen and then select
→ System → PC/AV Mode → HDMI, DisplayPort → PC or AV.
34
2nd 3rd Description
DisplayPort Ver. Select your Displayport.
―
Incorrect settings may cause the screen to go blank. If this occurs, check the device specifications.
―
If the product (in DisplayPort mode) is displaying the message Check the cable connection and the settings of the source device. press the 5-Way / JOG
button to display the Function Key Guide screen and then select
→ System → DisplayPort Ver..
―
If setting the DisplayPort Ver. to 1.1, for the bandwidth limitation of the DisplayPort 1.1 protocol, the actual maximum output refreshing rate of the graphics
cards cannot achieve the level of 120Hz / 144Hz / 165Hz (S27CG55*/S32CG55*), 120Hz / 144Hz / 180Hz (S27DG50*/S32DG50*).
―
If the PC has entered BIOS mode and the BIOS screen does not appear, go to the following path and then select the mode.
→ System → DisplayPort Ver..
Input Port Ver. Select an HDMI version. (1.4 / 2.0↑)
―
The supportable device and resolution may differ depending on its version.
―
When the version is changed, the screen may blink.
―
If you set the HDMI mode to 1.4, some high resolutions may not be supported because of bandwidth limitation of the HDMI 1.4 protocol.
―
When the setting is not appropriate, a blank screen may appear. In this case, check the specifications of the device.
―
Set HDMI mode to 1.4 if the monitor is connected to an HDMI device and the monitor does not display the screen properly, displays a blank screen, or does
not play sound at all.
Auto Source Switch+ By activating, a new connected source is displayed automatically.
―
This function may not be supported depending on the model or geographical area.
Key Repeat Time Control the response rate of a button when the button is pressed.
Acceleration, 1 sec, or 2 sec can be selected. If No Repeat is selected, a command responds only once when a button is pressed.
Power LED On Configure the settings to enable or disable the power LED located at the lower part of the product.
• Working: The power LED is on when the product is turned on.
• Stand-by: The power LED is on when the product is turned off.
Setup Custom Key Set the custom key so that your chosen function can be set up directly.
• Eye Saver Mode / Refresh Rate / Low Input Lag / Black Equalizer / Virtual Aim Point / Auto Source Switch+ / Picture Mode / Response Time
VRR Control By optimizing the video signal processing, this additional function mitigates screen flicker.
While playing any game or content that causes screen flicker, use the VRR Control function with setting it to On.
―
S27CG55* / S32CG55* models only.
35
Support
2nd 3rd Description
Self Diagnosis Perform this test when you experience a problem with your monitor's picture.
―
Never turn off the power nor change the input source during self diagnosis. If possible, try not to interrupt testing.
Software Update Update software using an update file on a USB device.
1
Save the update file (in .bin or .img format) that you downloaded from the Samsung website (http://www.samsung.com) to a USB storage
device.
2
Connect the USB device to the SERVICE port on the monitor.
Select
→ Support → Software Update.
3
Follow the instructions on the screen to proceed with update.
4
Your product will turn itself off and on again automatically after completing update, and then turn off your product.
5
Remove the power cord from the power outlet and then reconnect the cord after turning off.
―
To perform software update by using a USB memory, first format the USB memory to FAT32.
―
When performing update, make sure that only one BIN or IMG file (.bin or .img) is saved in the root directory.
―
Upon updates, save only either the .bin or .image file, downloaded from the Samsung website, to the root directory.
―
If the No update files found on your USB device. Please check your USB device and try again. message is displayed, this is probably due to the following
reasons.
―
A USB memory is not connected to the SERVICE port.
―
The files in the connected USB memory are not compatible formats.
―
There are no valid update files found in the connected USB memory. (There are no update files saved in the memory or the file names are incorrect.)
―
Do not turn off the product until the update is complete. And prevent the updating from any interruption as far as possible. In general, the product returns
to the previous version if an update is interrupted.
―
It may change the screen color or blink during USB update, but it is not a monitor problem. Since S/W update is performed normally, please wait until the
update is finished.
Register Product Discover how to register your product.
Information View product information like model name.
Reset All Return all the settings for the product to the default factory settings.
36
Installing the Software
Chapter 05
Easy Setting Box
Easy Setting Box enables users to use the product by partitioning multiple sections.
To install the latest version of Easy Setting Box, download it from the Samsung website.
(http://www.samsung.com)
―
The software may not work properly if you do not restart the PC after the installation.
―
The Easy Setting Box icon may not appear depending on the PC system and the product specifications.
―
If the shortcut icon does not appear, press the F5 key.
Restrictions and Problems with the Installation
The Easy Setting Box installation may be affected by the Graphics Card, Motherboard and the Networking
Environment.
System Requirements
OS Hardware
• Windows 7 32Bit/64Bit
• Windows 8 32Bit/64Bit
• Windows 8.1 32Bit/64Bit
• Windows 10 32Bit/64Bit
• Windows 11 32Bit/64Bit
• At least 32MB of memory
• At least 60MB of free space on the hard disk drive
Driver Installation
To install the latest version of the product driver, download it from the Samsung website.
(http://www.samsung.com)
―
You can set the optimum resolution and frequency for this product by installing the corresponding drivers.
37
Troubleshooting Guide
Chapter 06
Requirements Before Contacting Samsung
Customer Service Center
―
Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,
contact Samsung Customer Service Center.
Product diagnosis (Screen issue)
If a problem occurs with the monitor screen, run Self Diagnosis to check that the monitor is working
properly.
Checking the Resolution and Frequency
If a resolution that is not supported (see the Standard Signal Mode Table) is selected, the Not Optimum
Mode message may appear for a short time or the screen may not be displayed properly.
―
The displayed resolution may vary, depending on the PC system settings and cables.
Check the following.
Caution
When the product makes popping (cracking) sound.
The sound may be caused by contraction or expansion from temperature change of external
components or internal circuit of the product.
This is NOT a product failure and does not affect the life of the product.
Installation issue (PC mode)
Blank spaces are found on all four sides of the screen when an HDMI cable is connected to the product
and PC.
The blank spaces found on the screen have nothing to do with the product.
Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the
screen size in the HDMI settings for the graphics card.
If the graphics card settings menu does not have an option to adjust the screen size, update the
graphics card driver to the latest version.
(Please contact the graphics card or PC manufacturer for further details about how to adjust the screen
settings.)
38
Screen issue
The power LED is off. The screen will not turn on.
Check that the power cord is connected properly.
If a problem occurs with the monitor screen, run Self Diagnosis to check that the monitor is working
properly.
The message Check the cable connection and the settings of the source device. appears.
Check that the cable is properly connected to the product.
If the monitor is in HDMI or DisplayPort mode, press the 5-Way / JOG button to display the Function Key
Guide screen and select the
→ System → PC/AV Mode → HDMI, DisplayPort → PC or AV.
Not Optimum Mode is displayed.
This message appears when the signal from the graphics card exceeds the maximum resolution or
frequency for the product.
Change the maximum resolution and frequency to suit the product performance, referring to Standard
Signal Mode Table (P.43).
The images on the screen look distorted.
Check the cable connection to the product.
The screen is not clear. The screen is blurry.
Remove any accessories (video extension cable, etc.) and try again.
Set the resolution and frequency to the recommended level.
The screen appears unstable and shaky. There are shadows or ghost images left on the screen.
Check that the resolution and frequency for the PC are within the range of resolution and frequency
compatible with the product. Next, if required, change the settings, referring to Standard Signal Mode
Table (P.43) in this manual and the Information menu on the product.
Change the Response Time in the Display OSD to Faster or Standard depending on your application and
usage.
―
Available functions may differ depending on the model.
The screen is too bright. The screen is too dark.
Adjust Brightness and Contrast.
Screen color is inconsistent.
Change the Color settings.
The colors on the screen have a shadow and are distorted.
Change the Color settings.
White does not really look white.
Change the Color settings.
There is no image on the screen and the power LED blinks every 0.5 to 1 second.
Check the cable connection between the product and PC, and ensure the connectors are locked.
Press any key on the keyboard or move the mouse to return to normal operating mode.
The product is operating in power-saving mode.
Text is blurry.
If using a Windows OS (e.g. Windows 7, Windows 8, Windows 8.1 or Windows 10): Go to Control Panel →
Fonts → Adjust ClearType text and change Turn on ClearType.
Video playback is choppy.
Playback of high-definition large video files can be choppy. This may be because the video player is not
optimized for the PC resource.
Try playing the file on another video player.
The screen blinks when the Extreme (MBR) menu is selected.
Confirm that the scan rate of the computer is 165 Hz (DP) / 144 Hz (HDMI).
―
The Extreme (MBR) menu is supported on the S27CG55* / S32CG55* models only.
39
Sound issue
There is no sound.
Re-check the condition of the connected headphone or earphone or adjust the volume.
Check the volume.
Check whether the volume of the product or the source device is set to mute.
The volume is too low.
Adjust the volume.
If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound
card or software.
Video is available but there is no sound.
Sound cannot be heard if an HDMI-DVI cable is used to connect the input device.
Connect the device using an HDMI cable or a DP cable.
Source device issue
A beeping sound is heard when my PC is booting.
If a beeping sound is heard when your PC is booting, have your PC serviced.
40
Q & A
―
Refer to the user manual for your PC or graphics card for further instructions on adjustment.
―
The path to the settings depends on the installed OS.
―
This function may not be supported depending on the model.
How can I change the frequency?
Set the frequency on your graphics card.
• Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Screen Refresh Rate under Monitor settings.
• Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Refresh rate under Monitor settings.
• Windows 10: Go to Settings → System → Display → Advanced display settings → Display adapter properties → Monitor, and adjust Screen refresh rate under Monitor settings.
How can I change the resolution?
• Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Adjust Resolution.
• Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Display → Adjust Resolution, and adjust the resolution.
• Windows 10: Go to Settings → System → Display → Advanced display settings, and adjust the resolution.
How do I set power-saving mode?
• Windows 7: Go to Control Panel → Appearance and Personalization → Personalization → Screen Saver Settings → Power options or BIOS SETUP on the PC.
• Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Personalize → Screen Saver Settings → Power options or BIOS SETUP on the PC.
• Windows 10: Go to Settings → Personalization → Lock screen → Screen timeout settings → Power & sleep or BIOS SETUP on the PC.
41
Specifications
Chapter 07
General
Model Name S27CG55* S27DG50* S32CG55* S32DG50*
Size 27 Class (26.9 Inches / 68.4 cm) 27 Class (26.9 Inches / 68.4 cm) 32 Class (31.5 Inches / 80.0 cm) 32 Class (31.5 Inches / 80.1 cm)
Display area 596.736 mm (H) x 335.664 mm (V) 596.736 mm (H) x 335.664 mm (V) 697.344 mm (H) x 392.256 mm (V) 698.112 mm (H) x 392.688 mm (V)
Pixel Pitch 0.2331 mm (H) x 0.2331 mm (V) 0.2331 mm (H) x 0.2331 mm (V) 0.2724 mm (H) x 0.2724 mm (V) 0.2727 mm (H) x 0.2727 mm (V)
Maximum Pixel Clock 640 MHz 709.1 MHz 640 MHz 709.1 MHz
Power Supply AC100-240V~ 50/60Hz
Based on the AC voltage of the adapter. For the DC voltage of the product, refer to the product label.
Signal connectors HDMI, DisplayPort
Environmental conditions Operating
Temperature: 50 °F to 104 °F (10 °C to 40 °C)
Humidity: 10 % to 80 %, non-condensing
Storage
Temperature: -4 °F to 113 °F (-20 °C to 45 °C)
Humidity: 5 % to 95 %, non-condensing
42
• Plug-and-Play
This product can be installed and used with any Plug-and-Play compatible systems. Two-way data exchange between the product and PC system optimizes the product settings. Product installation takes place
automatically. However, you can customize the installation settings if desired.
• Panel Dots (Pixels)
Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may be brighter or darker on the LCD panel. This does not affect product performance.
• Audio is played with the same sound settings as the connected device. Audio sound settings (e.g. the bit and sample rates) can be changed from the connected device.
• The above specifications are subject to change without notice to improve quality.
• For detailed device specifications, visit the Samsung website.
• Open Source License Notice
Open Source used in this product can be found on the following webpage (https://opensource. samsung.com).
The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
43
Standard Signal Mode Table
Model Name S27CG55* / S32CG55* S27DG50* / S32DG50*
Synchronization (PANEL Spec) Vertical Frequency 48 ~ 165 Hz 48 ~ 180 Hz
Resolution Optimum resolution 2560 x 1440 @ 144 Hz (HDMI)
2560 x 1440 @ 165 Hz (DisplayPort) (S27CG55* / S32CG55*)
2560 x 1440 @ 180 Hz (DisplayPort) (S27DG50* / S32DG50*)
Maximum resolution
―
When using dual monitors from your computer while in DSC mode at 2560 x 1440 240 Hz or higher or when using PBP mode from the computer, the computer may not function properly due to the output limit of the computer
graphics card. If this happens, decrease the resolution and refresh rate from the computer.
If a signal that belongs to the following standard signal modes is transmitted from your PC, the screen will automatically be adjusted. If the signal transmitted from the PC does not belong to the standard signal
modes, the screen may be blank even though the power LED turns on. In such a case, change the settings according to the following table by referring to the graphics card user manual.
Resolution
Horizontal Frequency
(kHz)
Vertical Frequency
(Hz)
Pixel Clock
(MHz)
Sync Polarity
(H/V)
Port
HDMI IN DP IN
IBM, 720 x 400 31.469 70.087 28.322 -/+ O O
MAC, 640 x 480 35.000 66.667 30.240 -/- O O
MAC, 832 x 624 49.726 74.551 57.284 -/- O O
MAC, 1152 x 870 68.681 75.062 100.000 -/- O O
VESA, 640 x 480 31.469 59.940 25.175 -/- O O
VESA, 640 x 480 37.861 72.809 31.500 -/- O O
VESA, 640 x 480 37
.500 75.000 31.500 -/- O O
VESA, 800 x 600 35.156 56.250 36.000 +/+ O O
VESA, 800 x 600 37.879 60.317 40.000 +/+ O O
VESA, 800 x 600 48.077 72.188 50.000 +/+ O O
VESA, 800 x 600 46.875 75.000 49.500 +/+ O O
VESA, 1024 x 768 48.363 60.004 65.000 -/- O O
VESA, 1024 x 768 56.476 70.069 75.000 -/- O O
VESA, 1024 x 768 60.
023 75.029 78.750 +/+ O O
44
Resolution
Horizontal Frequency
(kHz)
Vertical Frequency
(Hz)
Pixel Clock
(MHz)
Sync Polarity
(H/V)
Port
HDMI IN DP IN
VESA, 1152 x 864 67.500 75.000 108.000 +/+ O O
VESA, 1280 x 720 45.000 60.000 74.250 +/+ O O
VESA, 1280 x 800 49.702 59.810 83.500 -/+ O O
VESA, 1280 x 1024 63.981 60.020 108.000 +/+ O O
VESA, 1280 x 1024 79.976 75.025 135.000 +/+ O O
VESA, 1440 x 900 55.935 59.887 106.500 -/+ O O
VESA, 1600 x 900 60
.000 60.000 108.000 +/+ O O
VESA, 1680 x 1050 65.290 59.954 146.250 -/+ O O
VESA, 1920 x 1080 67.500 60.000 148.500 +/+ O O
VESA, 2560 x 1440 88.787 59.951 241.500 +/- O O
VESA, 2560 x 1440 182.992 119.998 497.750 +/- O O
VESA, 2560 x 1440 222.192 144.000 586.586 +/- O -
1)
VESA, 3840 x 2160 112.500 50.000 594.000 +/+ O -
1)
VESA, 3840 x 2160 135.000 60.000 594.000 +/+ O -
Unique Custom Timing, 1920 x 1080 166.587 143.981 346.500 +/- O O
Unique Custom Timing, 1920 x 1080 181.315 164.832 362.630 +/- - O
Unique Custom Timing, 2560 x 1440 213.265 144.000 580.080 +/- O O
2)
Unique Custom Timing, 2560 x 1440 241.483 164.835 639.930 +/- - O
3)
Unique Custom Timing, 2560 x 1440 240.657 164.833 637.740 +/- - O
4)
Unique Custom Timing, 1920 x 1080 192.788 164.917 401.000 +/- - O
4)
Unique Custom Timing, 2560 x 1440 244.340 164.983 647.500 +/- - O
4)
Unique Custom Timing, 1920 x 1080 199.876 180.000 401.750 +/- - O
4)
Unique Custom Timing, 2560 x 1440 266.509 180.000 706.250 +/- - O
―
1)
This input signal is supported only when the FreeSync function is Off.
―
2)
This input signal is supported on S27CG55*.
―
3)
This input signal is supported on S32CG55*.
―
4)
This input signal is supported on S27DG50* / S32DG50*.
45
―
Horizontal Frequency
The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle. The reciprocal number of a horizontal cycle is called horizontal frequency. Horizontal frequency is measured in kHz.
―
Vertical Frequency
Repeating the same picture dozens of times per second allows you to view natural pictures. The repeat frequency is called "vertical frequency" or "refresh rate" and is indicated in Hz.
―
This product can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel. Using a resolution other than the specified resolution may degrade the picture quality. To
avoid this, it is recommended that you select the optimum resolution specified for your product.
46
Appendix
Chapter 08
Responsibility for the Pay Service (Cost to
Customers)
―
When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician
in the following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
• If a service technician is requested to give instructions on how to use product or simply adjusts
options without disassembling product.
• If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)
• If a product is reinstalled or devices are connected additionally after installing the purchased product
for the first time.
• If a product is reinstalled to move to a different spot or to move to a different house.
• If the customer requests instructions on how to use another company's product.
• If customer requests instructions on how to use the network or another company's program.
• If customer requests software installation and setup for the product.
• If a service technician removes/cleans dusts or foreign materials inside of the product.
• If customer requests an installation additionally after purchasing a product through home-shopping
or online.
A Product damage caused by customer's fault
Product damage caused by customer's mishandling or wrong repair
If a product damage is caused by;
• External impact or drop.
• Use of supplies or separately sold product unspecified by Samsung.
• Repair from a person besides an engineer of outsourcing service company or partner of Samsung
Electronics Co., Ltd.
• Remodeling or repairing the product by customer.
• Using it with incorrect voltage or non-authorized electrical connections.
• Not following the "cautions" in User guide.
Others
• If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)
• If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp,
Filter, Ribbon, etc.)
―
If customer requests a service in case the product has no defect, service fee may be charged. So please read
User guide first.
47
FreeSync (for AMD graphics card)
FreeSync technology is solution that eliminates screen tearing without all the usual lag and latency.
This feature will eliminate screen tearing and lag during game play. Improve your gaming experience.
The displayed FreeSync menu items on the monitor may vary, depending on the monitor model and
compatibility with the AMD graphics card.
• Off: Disable FreeSync.
• On: Turn on the AMD graphics cards' FreeSync function. You may experience intermittent flickers
when playing some games.
Apply the optimum resolution when using FreeSync.
The refresh rate setting method please refer to Q & A → How can I change the frequency?
―
The FreeSync function is only enabled in HDMI or DisplayPort mode.
Use the HDMI/DP cable provided by the manufacturer when using FreeSync.
―
If the FreeSync function is in use and the text displayed on the PC screen looks blurry or corrupted, resolve
the issue by changing the resolution of the PC screen to the recommended resolution.
―
If the DisplayPort Ver. is set to 1.1, the FreeSync mode is disabled.
If you use the FreeSync function while playing a game, the following symptoms may occur:
• The screen may flicker depending on the type of graphics card, the game option settings, or the
video being played. Try the following actions: decrease the game setting values, change the current
FreeSync mode to Off, or visit the AMD website to check your graphics driver’s version and update it
with the latest one.
• While you are using the FreeSync function, the screen may flicker due to variation of the output
frequency from the graphics card.
• The response rate during the game may fluctuate depending on the resolution. A higher resolution
generally decreases the response rate.
• The sound quality of the monitor may be degraded.
―
If you encounter any issues when using the function, contact the Samsung Service Center.
―
If you change the screen resolution while the function is On, the screen may intermittently blank out due to
the graphic card. Set FreeSync to Off and change the resolution.
―
The function is unavailable in the devices (e.g. AV devices) that have no AMD graphic card. If the function is
applied, the screen may have malfunction.
The models in the Graphics Cards list supports FreeSync
FreeSync can only be used with specific AMD graphics card models. Refer to the following list for
supported graphics cards:
Make sure to install the latest official graphics drivers from AMD that support FreeSync.
―
For additional AMD graphics card models that support the FreeSync feature, visit the official AMD website.
―
Select FreeSync Off if you are using a graphics card from a different manufacturer.
―
When applying the FreeSync function via the HDMI cable, it may fail to work due to the bandwidth limitation
of certain AMD graphics card.
• Radeon™ RX Vega series
• Radeon™ RX 500 series
• Radeon™ RX 400 series
• Radeon™ R9/R7 300 series (excluding R9 370/
X, R7 370/X, R7 265)
• Radeon™ Pro Duo (2016 edition)
• Radeon™ R9 Nano series
• Radeon™ R9 Fury series
• Radeon™ R9/R7 200 series (excluding R9 270/
X, R9 280/X)
