EX300
SERIES
To view HOW-TO VIDEOS
scan QR Code located on
top of CarpetXpert Tank.
HairPro Pet
3sharkclean.co.uk2 sharkclean.co.uk
CONTENTS
Important Safety Instructions ...........................................4
What’s Included .......................................................6
Assembly .............................................................7
Hose Assembly ........................................................8
Cleaning Solution and Tanks
Shark Cleaning Solutions .................................................9
Filling the Tanks .........................................................9
Accessories
Selecting the correct tool ...............................................10
Tool guide ..............................................................11
Cleaning and Drying tips .................................................11
How to use CarpetXpert HairPro Pet
Cleaning with CarpetXpert .............................................. 12
Cleaning with StainStriker ............................................... 12
Hand Tool Cleaning Guide ............................................... 13
Maintenance
Cleaning the Dirty Water Tank ........................................... 14
Cleaning the Brush-Roll .................................................14
Cleaning the Hand Tools & Hose (Rinse & Go) ............................. 15
Checking for Debris .................................................... 15
Cleaning the Diverter Valve .............................................. 15
Best Practices
Best Practice Floor Nozzle Use .......................................... 16
Best Practice Stain Cleaning ............................................. 16
Best Practice for Faster Dry Time ........................................ 16
Indicator Lights ......................................................17
Troubleshooting ..................................................... 17
Guarantee ...........................................................18
TECHNICAL SPECIFICATIONS
Voltage: 220 - 240V
Watts: 1000W
TIP: You can find
the model and serial
numbers on the QR
code label located on
the back of your unit.
RECORD THIS INFORMATION
Model Number: ������������������������������
Serial Number: �������������������������������
Date Code: ����������������������������������
Date of Purchase (Keep Receipt): ����������������
Store of Purchase: ����������������������������
This marking indicates that this product should not be disposed with other
household wastes. To prevent possible harm to the environment or human
health from uncontrolled waste disposal, recycle it responsibly to promote
the sustainable reuse of material sources. To return your used device, please
use the return and collection systems or contact the retailer where this
product was purchased. They can take this product for environmentally
safe recycling.
REGISTER YOUR PURCHASE
TO BENEFIT FROM YOUR PRODUCT'S EXTENDED
GUARANTEE, SIMPLY REGISTER YOUR PURCHASE
AT:
sharkclean.co.uk/register-guarantee
+44 (0)800 862 0453
Scan QR code using mobile device
THANK YOU
for purchasing the Shark CarpetXpert HairPro Pet
PLEASE READ CAREFULLY
AND KEEP FOR FUTURE REFERENCE.
This instruction manual is designed to help you
get a complete understanding of your new Shark
CarpetXpert Hair Pro Pet.
If you have any questions, please call the customer
service line on +44 (0)800 862 0453.
Benefits of registering your product and creating
an account:
• Get easier, faster product support and access to
guarantee information
• Access troubleshooting and product care instructions
• Be among the first to know about exclusive product
promotions
Please note, products purchased directly from Shark
are automatically registered.
5sharkclean.co.uk4 sharkclean.co.uk
SAVE THESE INSTRUCTIONS
QUICK
START
GUIDE
1. If the power cord plug does not fit fully into
the socket, contact a qualified electrician.
DO NOT force into socket or try to modify
to fit.
2. To reduce the risk of shock and unintended
operation, unplug before servicing.
3. This carpet cleaner consists of a motorised
nozzle, main body, pole, handle, hose, and
hand tools. Some of these components
contain electrical connections, electrical
wiring, and moving parts that potentially
present risk to the user.
4. Before each use, carefully inspect all parts
for any damage. If a part is damaged,
discontinue use.
5. Use only identical Shark® replacement parts.
6. DO NOT use the carpet cleaner for any purpose
other than those described in this booklet.
7. DO NOT immerse or spray water on the
body of the carpet cleaner. To clean the
surface, wipe with a dry cloth.
8. Keep the carpet cleaner’s cord out of reach
of children.
9. DO NOT allow the appliance to be used
by children. DO NOT allow to be used as a
toy. Close supervision is necessary when
used near children. Cleaning and user
maintenance must not be done by children.
10. This appliance can be used by persons
with reduced physical, sensory or mental
capabilities or lack of experience or
knowledge if they have been given
supervision or instruction concerning use of
the appliance in a safe way and understand
the hazards involved.
11. DO NOT handle plug or carpet cleaner with
wet hands.
12. DO NOT use without the dirty water tank,
clean solution tank, filter, brushroll, and
brushroll cover in place.
13. Only use Shark® branded filters and
accessories.
14. DO NOT put any objects into nozzle
opening. DO NOT use with any opening
blocked; keep free of dust, lint, hair, and
anything that may reduce airflow.
15. DO NOT use if nozzle airflow is restricted.
If the air paths or the motorised floor
nozzle become blocked, turn the carpet
cleaner o. Remove all obstructions before
you turn on the unit again. Keep nozzle
and all carpet cleaner openings away from
hair, face, fingers, uncovered feet, or loose
clothing.
16. DO NOT use if carpet cleaner is not
working as it should, or has been dropped,
damaged, left outdoors, or dropped into
water.
17. Use extra care when cleaning on stairs.
18. DO NOT leave the carpet cleaner
unattended while plugged in.
19. When using on any surface, always keep
the carpet cleaner moving to avoid
damaging the surface (e.g., carpet fibres).
20. DO NOT place carpet cleaner on unstable
surfaces such as chairs or tables. The
surrounding area may be slippery and
present a risk of injury.
21. DO NOT use to pick up:
a) Large objects.
b) Hard or sharp objects (glass, nails,
screws, or coins).
c) Large quantities of dust (e.g., drywall
dust).
d) Smoking or burning objects (hot coals,
cigarette butts, or matches).
e) Flammable or combustible materials
(lighter fluid, petrol, or kerosene).
f) Toxic materials (chlorine bleach,
ammonia, or drain cleaner).
22. DO NOT use in the following areas:
a) Poorly lit areas.
b) Outdoor areas.
c) Spaces that are enclosed and may
contain explosive or toxic fumes or
vapours (lighter fluid, petrol, kerosene,
paint, paint thinners, mothproofing
substances, or flammable dust).
23. The plug must be removed from the
socket-outlet before any adjustment,
cleaning or maintenance of the appliance.
24. During cleaning or routine maintenance,
DO NOT cut anything other than hair,
fibres, or string wrapped around the
brushroll.
25. DO NOT modify or attempt to repair the
carpet cleaner yourself. DO NOT use the
carpet cleaner if it has been modified or
damaged.
26. Turn o all controls before unplugging.
27. To reduce the risk of fire or electric shock
due to internal component damage, use
only Shark® cleaning solution. See the
Cleaning Fluid section of this Instruction
Booklet.
28. DO NOT pull or carry by cord, use cord as
a handle, close a door on cord, or pull cord
around sharp edges or corners. DO NOT
run appliance over cord. Keep cord away
from heated surfaces.
29. DO NOT unplug by pulling on cord. To
unplug, grasp the plug, not the cord.
30. Use indoors only.
31. DO NOT use carpet cleaner on hard floors
or wool as it may damage your floor. To
avoid damage to flooring and to avoid
potential slip hazard, after use: (a) move
to a hard sealed surface (avoid unsealed,
wood and laminate) and (b) place unit on
absorbent material like a towel to soak up
any liquid.
32. DO NOT fill solution tanks while installed
on the appliance. Remove before filling.
33. DO NOT use vinegar in any tanks.
34. The areas around where you are cleaning
may become wet, use care to avoid
slipping and falling.
35. Use care when removing and reattaching
the hand tool to the crevice tool to avoid
accidental activation of the cleaning
solution. DO NOT spray solution on your
skin or in your eyes.
36. Improper connection of the equipment
grounding conductor can result in a risk
of electric shock. Check with a qualified
electrician or service person if you are in
doubt as to whether the socket is properly
grounded. DO NOT modify the plug
provided with the appliance. If the plug
will not fit the socket, have a proper socket
installed by a qualified electrician.
37. This appliance is for use on a nominal V
circuit and has a grounding attachment
plug that looks like the plug illustrated
below. Make sure that the appliance is
connected to a socket having the same
configuration as the plug. No adaptor
should be used with this appliance.
38. DO NOT immerse. To reduce risk of electric
shock, use only on carpet moistened by
cleaning.
39. DO NOT run over edges of area rugs.
40. Stalling the brush roll may result in
premature belt failure.
41. Avoid repeated strokes over the same
area, to help prevent damage to Berber/
Loop Pile carpets.
42. Check manufacturer’s tag prior to cleaning
area rugs for any specific cleaning
guidelines. We DO NOT recommend deep
cleaning delicate rugs (including silk,
antique, or area rugs that DO NOT have a
manufacturer’s tag).
43. DO NOT store unit where temperatures
reach freezing levels to avoid damaging
internal parts.
44. FIRST AID Keep out of reach of children.
Causes skin and serious eye irritation. IF
IN EYES, rinse continuously with water for
minutes. Remove contact lenses if present
and easy to do so. Continue rinsing. IF ON
SKIN, wash with soap and water. If skin
and eye irritation persists, seek medical
attention. Please recycle container. Dispose
of contents/container with a licensed
waste disposal site in accordance with the
requirements of the local waste disposal
authority. DO NOT dispose in drains or
watercourses in concentrate form.
WARNING
REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, INJURY,
OR PROPERTY DAMAGE:
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY • PLEASE READ ALL INSTRUCTIONS
BEFORE USING THIS CARPET EXTRACTOR.
To reduce the risk of shock and unintended operation, turn o power before servicing. If the
supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly
qualified persons in order to avoid a hazard.
7sharkclean.co.uk6 sharkclean.co.uk
ASSE M BLY
1. Insert handle into the top of unit until it clicks into place (fig. 1).
2. Clip the tool holder onto the handle (fig. 2).
3. Attach chosen hand tool to HairPro Crevice Tool, or place on the Tool holder (fig. 3).
4. Be sure the rubber seal is seated in place under the dirty water tank (fig. 4).
5. Install the dirty water tank by placing the bottom on the nozzle lip then tilting it
forward until it clicks into place (fig. 5).
fig. 1 fig. 2 fig. 3
fig. 5
Tip: Store your tool on the Tool Holder when not in use.
fig. 4
WHAT’S INCLUDED
F
N
E
C
What’s Included: Shark® CarpetXpert, 355ml. Shark Deep Clean Pet, 473ml.
Shark OXY Multiplier, Hand Tool(s).
O
D
M
R S
The HairPro Wide Tough Stain Tool and
HairPro Pet Stain Trapping Tool are included
with selected models, and are available for
purchase at sharkclean.co.uk
H
A Mode Button
B Power Button
C CarpetXpert™ Tank
D Rinse & Go
E StainStriker™ Tank
F Dirty Water Tank (DWT)
G Carry Handle
H HairPro Creative Tool
I Suction Inlet
J Removable Bristles
K Spray Outlet
L Hand Tool Trigger
M Hand Tool Release Button
N HairPro Tough Stain Tool
O Reversible Bristles
P HairPro Pet Hair Extractor
Q Tool Mount
R 355ml Deep Clean PEt Formula
S 473ml Oxy Multiplier Formula
T Floor Nozzle
Q G
P
I
J
L
K
WHAT’S INCLUDED
B
A
T
2
1
9sharkclean.co.uk8 sharkclean.co.uk
SHARK® CLEANING SOLUTIONS AND TANKS
Use ONLY Shark branded cleaning
solutions. Taking care to use the
CarpetXpert/StainStriker formulas
in the correct tanks. Unit is not
compatible with other solutions
or cleaners.
Filling the CarpetXpert Tank (top clear tank)
1. Lift the CarpetXpert Tank by the handle to detach it,
then remove the cap.
2. Add warm water to the tank up to the WATER fill line.
Do not use water hotter than 60°C (140°F).
3. Add Shark Shark Deep Clean Pet up to the
CONCENTRATE fill line.
4. Reattach cap, then reinstall the CarpetXpert Tank,
hearing a ‘click’ once installed properly.
Filling the StainStriker Tank (smaller, blue tank)
1. Lift the StainStriker Tank by its sides to detach it,
then remove the cap.
2. Add Shark OXY Multiplier up to the MAX FILL line.
3. Reattach cap, then reinstall the StainStriker tank,
hearing a ‘click’ once installed properly.
To order refills and
explore our complete
solution range, scan
the QR code.
2
1
SHARK CLEANING SOLUTIONS
FILLING THE TANKS
Shark Deep Clean Pet
For deep-cleaning carpets
with the brushroll
Shark OXY Multiplier
For stain cleaning with the
hand tool, combines with
Shark Deep Clean Pet to
help eliminate tough stains.
Tip: Use the carry handle located on back of unit
(G) when moving up and down stairs. To reduce
weight when carrying, fill tanks once you are at
cleaning area and ready to clean.
HOSE ASSEMBLY
TIP: Wrap hose tightly,
leaving no slack
6
Align the grooves in the hand
tool with the grooves in the
holder, then slide the tool
down to attach.
4
Press hose into third clip.
5
Loop hose tightly under
the bottom tab.
1
Insert hose tightly into back
of unit until it clicks twice to
avoid leaks
.
2
3
Press hose into second clip.
Run hose through first clip,
then loop it tightly over the
top tab.
11sharkclean.co.uk10 sharkclean.co.uk
HairPro
Integrated
Crevice Tool
HairPro Tough
Stain Tool
HairPro Wide
Tough Stain Tool
HairPro Pet Hair
Extractor
HairPro Pet Mess
Tool
Tough
Stains
✔ ✔ ✔
Light Stains
✔* ✔* ✔*
✔ ✔
Large Stains
✔
Light Hair
Pick Up
✔ ✔ ✔ ✔
Heavy Hair
Pick Up
✔
Pet Mess
Pick Up
✔
For WET
Use (With
Solution)
✔ ✔ ✔ ✔ ✔
For DRY Use
(Without
Solution)
✔ ✔ ✔ ✔ ✔
Rinse & Go
Self Wash
✔ ✔
*Use Hair Gripping Fins/Rubber Agitators.
ACCESSORIES ACCESSORIES
CLEANING AND DRYING TIPS
HairPro Integrated
Crevice Tool
For hard-to reach areas and small stains.
Tips:
• Swap between Bristles for tough stains, and Rubber Agitators
for light stains or cleaning delicate surfaces.
• To remove the bristles, squeeze the indents and pull outwards.
• Clean with Rinse & Go Self Wash.
Hairpro Tough
Stain Tools
For larger stains and deeper cleans.
Tips:
• Swap between Bristles for tough stains, and Hair Gripping Fins
for light hair pick up & stains or cleaning delicate surfaces.
• Clean the HairPro Tough Stain Tool with Rinse & Go Self Wash.
• Clean the HairPro Wide Tough Stain Tool by removing the
window and rinsing in water.
HairPro Pet Hair
Extractor
For heavy hair pickup & light stains.
Tips:
• Use short backwards strokes to collect the surface hair.
• Twist the cup to remove, empty and clean.
• Empty the cup frequently to maintain performance.
• The mesh filter can be twisted and removed for separate
cleaning.
• The front window can be removed for cleaning.
To replace, align the lower part first before clipping into place.
Hairpro Pet Mess Tool
Captures unhygienic pet messes
- and prevents them from contaminating your unit.
Tips:
• Spray, Scrub and extract the stain.
• Twist the cup to remove, empty and clean.
• Empty the cup regularly.
• Keep tool level to reduce spillage.
• The mesh filter can be flipped down and removed for cleaning.
• The front window can be removed for cleaning. To replace,
align the lower part first before clipping into place.
CLEANING:
• Avoid oversaturating the stain
by continually spraying.
• Allow the solution to sit for
5-20mins on older stains.
• Clean fresh stains immediately.
• Scrub in multiple directions
for enhanced stain removal.
• Ensure solution is correctly
diluted.
DRYING:
• Apply even and constant
pressure when extracting
excess liquid.
• Angle the tool foreword
slightly to engage the vents
fully to the surface, for
optimum suction.
• Continue passing over the
surface until no more liquid is
removed.
For
information,
scan QR to
view HOW-
TO VIDEOS
NOTE: Clean each tool after use and allow to dry fully before storing.
13sharkclean.co.uk12 sharkclean.co.uk
WET STAIN CLEANING
1. Follow the stain guide located on the HairPro Crevice Tool.
2. Turn on the unit and vacuum up the liquid mess.
3. Spray and scrub the stain.
4. Tilt the tool forward to extract the stain and any excess liquid.
5. Repeat if necessary.
DRY STAIN CLEANING
1. Follow the stain guide located on the HairPro Crevice Tool.
2. Scrub the stain.
3. Turn on the unit.
4. Spray and scrub the stain.
5. Tilt the tool forward to extract the stain and any excess liquid.
6. Repeat if necessary.
HAIR PICKUP
1. Use the Gripping Fins/Rubber Agitators.
2. Before cleaning the stain, use short backwards strokes to collect
surface hair.
3. Frequently tilt the tool forward to vacuum up the hair.
4. Refer to the cleaning guide above & Accessories section for tips
on hair pickup.
Note: For surfaces with heavy hair, use the HairPro Pet Hair
Extractor.
Pet Mess Cleaning
• Use the HairPro Pet Mess Trapping Tool to
prevent unhygienic messes entering your unit.
• Spray, scrub and extract the stain, keeping the
tool level.
• DO NOT exceed the MAX FILL line of the cup.
After use, turn off the power to the unit and empty
the tool cup where appropriate.
• Wash the window, cup, filter and rest of the body
thoroughly with soapy water.
• See the Accessory guide for tool tips.
CREVICE CLEANING
• For hard-to-reach areas, use the integrated HairPro Crevice Tool.
• Swap the bristles from tough stain to rubber agitators depending on
stain or hair cleaning.
• Follow the cleaning guides above.
REVERSIBLE BRISTLES
• The HairPro Tough Stain Tool, HairPro Wide Tough Stain Tool and
Integrated HairPro Crevice Tool all feature swappable bristles.
• The tough stain bristles are best suited for tough stain cleaning
whereas Hair Gripping Fins are designed for hair collection and
stain cleaning on delicate surfaces.
CLEANING WITH CARPETXPERT
DEEP CLEANING with the brushroll:
Uses Deep Clean Pet cleaning solution and water
Important: Vacuum with traditional vacuum cleaner first
1.
Gently step on the base and tilt the handle back (fig. 1).
2.
Press power button; unit will enter ‘Deep Clean’ Mode.
3.
Move unit forward slowly; it will automatically dispense water
and Deep Clean Pet cleaning solution.
4.
On the backpass, the unit will use suction to extract liquid
and aid the drying process.
5.
Repeat steps 3 and 4.
6.
Once deep clean is complete, press the Mode button, to activate Dry Only mode.
Repeat passes over the entire cleaning area multiple times to help to reduce dry time.
STAIN CLEANING with the hand tool:
Uses Deep Clean Pet + OXY Multiplier
1.
Lift the HairPro Crevice Tool to automatically switch to Hand Tool Mode.
2.
Add the desired tool to the HairPro Crevice Tool (fig.2).
3.
To clean wet messes with the hand tool, first use suction
only to remove liquid.
4.
Then, spray stained area, scrub using bristles, then use
suction until mess is clean and water is extracted.
5.
If your model comes with the HairPro Pet Stain Trapping Tool, use it to
extract liquid messes until the cup is full, then remove the cup and
discard the mess.
AREA RUGS
•
Check manufacturer’s label prior to cleaning and follow all guidelines. We DO NOT
recommend cleaning delicate rugs (including wool, cotton, silk, antique, or rugs that DO
NOT have a manufacturer’s tag).
•
We recommend first testing a small discrete spot as a test before beginning a full deep
clean.
Note: Dry time can be impacted by carpet type, climate and cleaning conditions. Dry
time will vary.
Dry Time Tip: Avoid over-cleaning carpet to ensure faster dry times. See Page 16 for
more information on best practice for quicker dry times.
Tip: Be mindful of edges when cleaning area rugs. If your area rug has decorative
or loose fibers, do not run CarpetXpert near edges.
Tip: You may need to repeat cleaning to remove difficult stains.
fig. 1
fig. 2
HAND TOOL CLEANING GUIDE
Filter
Filter
15sharkclean.co.uk14 sharkclean.co.uk
MAINTENANCE
DIRTY WATER TANK
Note: When the dirty water tank is full, there will be a change in motor noise, two indicator lights will
flash blue and the unit will switch o.
1. Press the release button and remove the tank.
2. Lift off the lid and inner float mechanism. DO NOT pour out dirty water until float is removed.
3. Pour dirty water from the tank away where suitable.
4. Tap out the captured hair and debris from the basket over a bin.
Rinse the tank and basket and allow to air-dry completely before reinstalling.
5. Remove the filter cover, then lift out the filter. Wash the filter with soap and water,
then allow it to air-dry completely before reinstalling.
6. Be sure to return the filter to the dirty water tank before reinstalling it.
For long-term storage, allow tank to air-dry completely before reinstalling it.
Note: When turning o the power, it will take 2 to 3 seconds for the unit to clear the lines and
power down completely.
Tip: Clean unit after every use to avoid odours and mould.
HAND TOOLS/HOSE
To use the Rinse & Go feature to clean your hand tools and hose:
1. Turn on power.
2. Align the hand tool and press down to engage the self-cleaning
button to flush the hand tool with cleaning solution.
3. Tilt the tool up and down while shaking the hose for optimal,
even cleaning.
4. After cleaning is complete, hold the too upl high and let unit
run for 3 seconds.
5. Turn Off power
Note: The Rinse & Go feature is only compatible with the HairPro
Crevice Tool and HairPro Tough Stain Tool.
For the other tools, remove the window, cups, filters and bristles (if applicable)
and clean with soapy water. Allow all tools to dry before storing.
CHECKING FOR DEBRIS
To check airpath for clogs, hair, or debris:
BRUSHROLL
1. Pull the latch to remove outer cover.
2. Lift the inner cover by pulling from the opening indicated by the arrows.
3. Remove the brushroll by pulling up on the side tab. If hair is wrapped, cut it away by running
scissors along the groove in the brushroll. Rinse brushroll, cover, and doors and allow them
to air-dry before reinstalling.
4. To reinstall the outer cover, connect the 2 hooks at the bottom, then rotate forward until it
clicks into place.
1 32 4
MAINTENANCE
fig. 7 fig. 8 fig. 9 fig. 11fig. 10
1 32 54
1. Unplug unit.
2. Remove dirty water tank.
3. Remove seal (fig. 7).
4. Detach the hose by squeezing the fitment
clips on the hose attachment. (fig. 8).
5. With the unit stood upright, remove the
cartridge by flipping the handle down
(fig 9.), then pulling it out sideways.
6. Remove any debris.
7. Reattach parts, ensuring the cartridge
clicks into place.
8. Check the connection where the hose
attaches to the bottom of the unit and
clean out any debris there (fig. 11).
filter
1 2 3 4 5
float
CLEANING THE DIVERTER VALVE
1. Clean the diverter valve behind the brushroll after every use.
2. Remove the brushroll.
3. Press the release button at the top of the diverter valve, then pull out the diverter valve.
4. Rinse or wipe away any stuck debris or hair from the diver valve and bristle foot, ensuring
everything moves freely.
5. Rinse the diverter valve and allow it to air-dry completely before storing the CarpetXpert.
6. Reinsert the valve by inserting bottom first and rotating upwards and secure it by pushing firmly
until it clicks into place.
17 sharkclean.co.uksharkclean.co.uk
16
BEST PRACTICE FOR DRYING
To speed up dry time, follow the below best practice steps.
When moving the nozzle
follow a uniform pattern,
moving back and forth at a
slow controlled pace.
When extracting the liquid,
pass over the cleaning
area in a uniform pattern,
applying downward pressure
throughout.
Moving forward dispenses
cleaning fluid, moving back
extracts the fluid. Try to do a
back pass, for each forward
one.
Angle the hand tool to
engage the suction vents
parallel to the cleaning
surface for optimum suction.
Once satisfied with the clean,
press the mode button to
enter Dry Only mode – and
go back over the entire area.
In this mode no fluid will be
dispensed.
Continue to pass over the
cleaning area until liquid is
no longer extracting through
the hand tool window.
For more information,
scan QR code to view
HOW TO VIDEOS
FLOOR NOZZLE
HAND TOOL
Note: Drying time will take a few hours (cleaning conditions dependent). It’s recommended once
deep clean is completed, press the mode button to activate ‘Dry only’ mode and continue to
extract excess liquid from carpets. This will help to reduce dry time.
Tip: Avoid over-cleaning the same spot in deep clean mode to prevent oversaturating the carpet
leading to longer drying time.
INDICATOR LIGHTS
Hair Clog
Top blinking red,
bottom blinking
blue
Door Open
Both
blinking red
Brushroll Jam
Steady red
LED Warnings
Dirty Water
Tank Full
Both
blinking blue
18 19sharkclean.co.uk sharkclean.co.uk
FIVE (5) YEAR LIMITED GUARANTEE
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “legal rights”). You can enforce your legal rights against your retailer, including Shark if you bought
your Shark appliance from sharkclean.co.uk. However, at Shark we are so confident about the quality of our
products that we give the owner an additional, free parts and labour manufacturer’s guarantee of up to 5 years.
A household appliance like a Shark floorcare appliance constitutes a sizeable investment. Your new machine needs
to work properly for as long as possible. The guarantee it comes with is an important consideration - and reflects
how much confidence the manufacturer has in its product and manufacturing quality.
The manufacturer’s guarantee does not aect your legal rights.
How long are new Shark machines guaranteed for?
Our manufacturer’s guarantee lasts for one year from the date of purchase as standard, or for five years if you
register your purchase with us within 28 days. There is information on how to register below.
How do I register my Shark guarantee?
If you have purchased your Shark appliance directly from sharkclean.co.uk your guarantee is registered
automatically. If you bought it from anywhere else, you can register your guarantee online within 28 days
of purchase.
• To register online, please visit www.sharkclean.co.uk/register-guarantee or scan the QR code in your instruction
manual.
• Keep a note of the date you purchased the machine.
IMPORTANT:
• Keep your receipt if you bought your Shark floorcare appliance from anywhere except sharkclean.co.uk.
You will need it to claim under your guarantee.
• The free Shark guarantee only applies to Shark owners living permanently in the UK.
What are the benefits of registering my free Shark guarantee?
When you register your guarantee, you will get an extra four years of cover. We’ll also have your details to hand
if we ever need to get in touch. If you further agree to receive communications from us, you can also receive tips
and advice on how to get the best out of your Shark floorcare appliance and hear the latest news about new
Shark technology and launches.
What is covered by the free Shark guarantee?
Repair or replacement (at Shark’s option) of your Shark machine, including all parts and labour.
What is not covered by the free Shark guarantee?
• Normal wear and tear.
• Accidental damage or faults caused by negligent use or care, misuse, neglect, careless operation, or handling of
the Shark appliance which is not in accordance with the Shark Operating Manual supplied with your machine.
• Damage caused by use of the Shark appliance for anything other than normal domestic household purposes.
• Damage caused by use of parts not assembled or installed in accordance with the operating instructions.
• Damage caused by use of parts and accessories which are not Shark Genuine Components
• Faulty installation (except where installed by Shark).
• Repairs or alterations carried out by parties other than Shark or its agents.
How can I claim under the free Shark guarantee?
Contact our customer service helpline on 0800 862 0453. For service hours please visit our website under
‘Contact Us’. It’s free to call, and you’ll be put straight through to a Shark representative. You’ll also find online
support at https://support.sharkclean.co.uk. The Shark representative will go through some troubleshooting with
you, and if we conclude that the item has failed, we will send you a replacement part or a returns label to send the
defective item back to us free of charge. When you have delivered the defective product to us, we will send you a
replacement.
Please remember that the item will need to be boxed when you return it to us, which can be any suitable box; it
does not have to be the original packaging.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark floorcare
appliance. You’ll find a full range of Shark spares, replacement parts and accessories for all Shark machines at
www. sharkclean.co.uk. Please remember that damage caused by the use of non-Shark spares may not be
covered under your guarantee.
Problem Solution
Leaking Check the hose is assembled and connected as per the
instructions in this booklet. Ensure the hose elbow access hatch is
firmly closed. Ensure the caps on the tanks are tightened securely.
Poor suction Make sure all parts are connected securely and the hose clicks
twice when attaching it to the back of the unit. See Checking for
Debris section above for more information.
Hand tool not spraying Be sure cartridge and hose are properly inserted. Both solution
tanks should be full and fully inserted. Unit needs to be in upright
position to use hand tool.
Floor nozzle not dispensing
solution
Ensure the unit is reclined and the solution tanks are full.
Make sure the cartridge is properly installed and clicks securely
into place.
Oxy Multiplier is not being
dispensed
Be sure tanks are attached securely and they contain solution.
The Dirty Water Tank Full indicator
lights are on, but the tank is not full
Make sure the cartridge is installed properly. (See Checking For
Debris section for more information). Remove the dirty water
tank, clean it, reinstall it, then restart the unit.
Rinse & Go/Self-Wash is not
working with a hand tool
Be sure that the tip of the clear window is fully inserted into the
Self-Wash groove. If Self-Wash is still not working, rock the hand
tool back and forth to improve liquid flow. Ensure there is enough
liquid in the clean water tank.
Seeing clumps on the floor while
cleaning
Pass over the hair a second time at a slower pace.
(Slower than you would use with a vacuum cleaner)
Debris is stuck in the hose While using Self-Wash, tap or shake the hose to help clear debris.
Hair Clog Indicator lights are
flashing
Remove the Diverter valve (see maintenance section). Thoroughly
clean the diverter valve, being careful to remove any stuck debris,
hair or dirt. Dry and re-insert into the unit.
Purple indicator lights flashing High temperature alarm. Unit shutdown due to over heating:
unplug and allow to cool for 10 minutes before resuming.
TROUBLESHOOTING
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Instruction Booklet is designed to help you get a complete understanding of your new
Shark® carpet cleaner.
Illustrations may dier from actual product. We are constantly striving to improve our products;
therefore the specifications contained herein are subject to change without notice.
© 2024 SharkNinja Operating LLC.
SHARK is a registered trademark in the United Kingdom of SharkNinja Operating LLC.
CARPETXPERT is an unregistered trademark in the United Kingdom of SharkNinja Ltd Operating LLC.
SharkNinja Europe Limited,
1st/2nd Floor Building 3150,
Thorpe Park, Century Way,
Leeds,
England,
LS15 8ZB
www.sharkclean.co.uk
SharkNinja Germany GmbH,
Rotfeder-Ring 9,
60327 Frankfurt am Main,
Germany
www.sharkclean.eu
EX300UK_IB_MP_240521_MV2
