HairPro Pet
EX220 Series
OWNER’S GUIDE
Scan QR code to view
HOW-TO VIDEOS
and more.
CONTENTS
Important Safety Instructions ...........................................4
What’s Included .......................................................6
Assembly .............................................................7
Cleaning Solution and Tank
Shark Cleaning Solution ..................................................8
How to use CarpetXpert HairPro Pet
Cleaning with CarpetXpert ...............................................9
Maintenance
Cleaning the Dirty Water Tank ............................................11
Cleaning the Brush-Roll ..................................................11
Cleaning the Diverter Valve .............................................. 12
Indicator Lights ......................................................13
Troubleshooting ..................................................... 13
Guarantee ...........................................................14
TECHNICAL SPECIFICATIONS
Voltage: 220-240V~ 50-60 Hz
Watts: 1000W
TIP: You can find
the model and serial
numbers on the QR
code label located on
the back of your unit.
RECORD THIS INFORMATION
Model Number: ������������������������������
Serial Number: �������������������������������
Date Code: ����������������������������������
Date of Purchase (Keep Receipt): ����������������
Store of Purchase: ����������������������������
This marking indicates that this product should not be disposed with other
household wastes. To prevent possible harm to the environment or human
health from uncontrolled waste disposal, recycle it responsibly to promote
the sustainable reuse of material sources. To return your used device, please
use the return and collection systems or contact the retailer where this
product was purchased. They can take this product for environmentally
safe recycling.
REGISTER YOUR PURCHASE
TO BENEFIT FROM YOUR PRODUCT'S EXTENDED
GUARANTEE, SIMPLY REGISTER YOUR PURCHASE
AT:
sharkclean.co.uk/register-guarantee
+44 (0)800 862 0453
Scan QR code using mobile device
THANK YOU
for purchasing the Shark CarpetXpert HairPro Pet
PLEASE READ CAREFULLY
AND KEEP FOR FUTURE REFERENCE.
This instruction manual is designed to help you
get a complete understanding of your new Shark
CarpetXpert Hair Pro Pet.
If you have any questions, please call the customer
service line on +44 (0)800 862 0453.
Benefits of registering your product and creating
an account:
• Get easier, faster product support and access to
guarantee information
• Access troubleshooting and product care instructions
• Be among the first to know about exclusive product
promotions
Please note, products purchased directly from Shark
are automatically registered.
CONTENTS
Important Safety Instructions ...........................................4
What’s Included .......................................................6
Assembly .............................................................7
Cleaning Solution and Tank
Shark Cleaning Solution ..................................................8
How to use CarpetXpert HairPro Pet
Cleaning with CarpetXpert ...............................................9
Maintenance
Cleaning the Dirty Water Tank ............................................11
Cleaning the Brush-Roll ..................................................11
Cleaning the Diverter Valve .............................................. 12
Indicator Lights ......................................................13
Troubleshooting ..................................................... 13
Guarantee ...........................................................14
TECHNICAL SPECIFICATIONS
Voltage: 220-240V~ 50-60 Hz
Watts: 1000W
TIP: You can find
the model and serial
numbers on the QR
code label located on
the back of your unit.
RECORD THIS INFORMATION
Model Number: ������������������������������
Serial Number: �������������������������������
Date Code: ����������������������������������
Date of Purchase (Keep Receipt): ����������������
Store of Purchase: ����������������������������
This marking indicates that this product should not be disposed with other
household wastes. To prevent possible harm to the environment or human
health from uncontrolled waste disposal, recycle it responsibly to promote
the sustainable reuse of material sources. To return your used device, please
use the return and collection systems or contact the retailer where this
product was purchased. They can take this product for environmentally
safe recycling.
REGISTER YOUR PURCHASE
TO BENEFIT FROM YOUR PRODUCT'S EXTENDED
GUARANTEE, SIMPLY REGISTER YOUR PURCHASE
AT:
sharkclean.co.uk/register-guarantee
+44 (0)800 862 0453
Scan QR code using mobile device
THANK YOU
for purchasing the Shark CarpetXpert HairPro Pet
PLEASE READ CAREFULLY
AND KEEP FOR FUTURE REFERENCE.
This instruction manual is designed to help you
get a complete understanding of your new Shark
CarpetXpert Hair Pro Pet.
If you have any questions, please call the customer
service line on +44 (0)800 862 0453.
Benefits of registering your product and creating
an account:
• Get easier, faster product support and access to
guarantee information
• Access troubleshooting and product care instructions
• Be among the first to know about exclusive product
promotions
Please note, products purchased directly from Shark
are automatically registered.
SAVE THESE INSTRUCTIONS
QUICK
START
GUIDE
1. If the power cord plug does not fit fully into
the socket, contact a qualified electrician.
DO NOT force into socket or try to modify
to fit.
2. To reduce the risk of shock and unintended
operation, unplug before servicing.
3. This carpet cleaner consists of a motorised
nozzle, main body, pole and handle. Some
of these components contain electrical
connections, electrical wiring, and moving
parts that potentially present risk to the
user.
4. Before each use, carefully inspect all parts
for any damage. If a part is damaged,
discontinue use.
5. Use only identical Shark® replacement parts.
6. DO NOT use the carpet cleaner for any purpose
other than those described in this booklet.
7. DO NOT immerse or spray water on the
body of the carpet cleaner. To clean the
surface, wipe with a dry cloth.
8. Keep the carpet cleaner’s cord out of reach
of children.
9. DO NOT allow the appliance to be used
by children. DO NOT allow to be used as a
toy. Close supervision is necessary when
used near children. Cleaning and user
maintenance must not be done by children.
10. This appliance can be used by persons
with reduced physical, sensory or mental
capabilities or lack of experience or
knowledge if they have been given
supervision or instruction concerning use of
the appliance in a safe way and understand
the hazards involved.
11. DO NOT handle plug or carpet cleaner with
wet hands.
12. DO NOT use without the dirty water tank,
clean solution tank, filter, brushroll, and
brushroll cover in place.
13. Only use Shark® branded filters and
accessories.
14. DO NOT put any objects into nozzle
opening. DO NOT use with any opening
blocked; keep free of dust, lint, hair, and
anything that may reduce airflow.
15. DO NOT use if nozzle airflow is restricted.
If the air paths or the motorised floor
nozzle become blocked, turn the carpet
cleaner o. Remove all obstructions before
you turn on the unit again. Keep nozzle
and all carpet cleaner openings away from
hair, face, fingers, uncovered feet, or loose
clothing.
16. DO NOT use if carpet cleaner is not
working as it should, or has been dropped,
damaged, left outdoors, or dropped into
water.
17. Use extra care when cleaning on stairs.
18. DO NOT leave the carpet cleaner
unattended while plugged in.
19. When using on any surface, always keep
the carpet cleaner moving to avoid
damaging the surface (e.g., carpet fibres).
20. DO NOT place carpet cleaner on unstable
surfaces such as chairs or tables. The
surrounding area may be slippery and
present a risk of injury.
21. DO NOT use to pick up:
a) Large objects.
b) Hard or sharp objects (glass, nails,
screws, or coins).
c) Large quantities of dust (e.g., drywall
dust).
d) Smoking or burning objects (hot coals,
cigarette butts, or matches).
e) Flammable or combustible materials
(lighter fluid, petrol, or kerosene).
f) Toxic materials (chlorine bleach,
ammonia, or drain cleaner).
22. DO NOT use in the following areas:
a) Poorly lit areas.
b) Outdoor areas.
c) Spaces that are enclosed and may
contain explosive or toxic fumes or
vapours (lighter fluid, petrol, kerosene,
paint, paint thinners, mothproofing
substances, or flammable dust).
23. The plug must be removed from the
socket-outlet before any adjustment,
cleaning or maintenance of the appliance.
24. During cleaning or routine maintenance,
DO NOT cut anything other than hair,
fibres, or string wrapped around the
brushroll.
25. DO NOT modify or attempt to repair the
carpet cleaner yourself. DO NOT use the
carpet cleaner if it has been modified or
damaged.
26. Turn o all controls before unplugging.
27. To reduce the risk of fire or electric shock
due to internal component damage, use
only Shark® cleaning solution. See the
Cleaning Fluid section of this Instruction
Booklet.
28. DO NOT pull or carry by cord, use cord as
a handle, close a door on cord, or pull cord
around sharp edges or corners. DO NOT
run appliance over cord. Keep cord away
from heated surfaces.
29. DO NOT unplug by pulling on cord. To
unplug, grasp the plug, not the cord.
30. Use indoors only.
31. DO NOT use carpet cleaner on hard floors
or wool as it may damage your floor. To
avoid damage to flooring and to avoid
potential slip hazard, after use: (a) move
to a hard sealed surface (avoid unsealed,
wood and laminate) and (b) place unit on
absorbent material like a towel to soak up
any liquid.
32. DO NOT fill solution tanks while installed
on the appliance. Remove before filling.
33. DO NOT use vinegar in any tanks.
34. The areas around where you are cleaning
may become wet, use care to avoid
slipping and falling.
35. Improper connection of the equipment
grounding conductor can result in a risk
of electric shock. Check with a qualified
electrician or service person if you are in
doubt as to whether the socket is properly
grounded. DO NOT modify the plug
provided with the appliance. If the plug
will not fit the socket, have a proper socket
installed by a qualified electrician.
36. This appliance is for use on a nominal V
circuit and has a grounding attachment
plug that looks like the plug illustrated
below. Make sure that the appliance is
connected to a socket having the same
configuration as the plug. No adaptor
should be used with this appliance.
37. DO NOT immerse. To reduce risk of electric
shock, use only on carpet moistened by
cleaning.
38. DO NOT run over edges of area rugs.
39. Stalling the brush roll may result in
premature belt failure.
40. Avoid repeated strokes over the same
area, to help prevent damage to Berber/
Loop Pile carpets.
41. Check manufacturer’s tag prior to cleaning
area rugs for any specific cleaning
guidelines. We DO NOT recommend deep
cleaning delicate rugs (including silk,
antique, or area rugs that DO NOT have a
manufacturer’s tag).
42. DO NOT store unit where temperatures
reach freezing levels to avoid damaging
internal parts.
43. FIRST AID Keep out of reach of children.
Causes skin and serious eye irritation. IF
IN EYES, rinse continuously with water for
minutes. Remove contact lenses if present
and easy to do so. Continue rinsing. IF ON
SKIN, wash with soap and water. If skin
and eye irritation persists, seek medical
attention. Please recycle container. Dispose
of contents/container with a licensed
waste disposal site in accordance with the
requirements of the local waste disposal
authority. DO NOT dispose in drains or
watercourses in concentrate form.
44. The appliance is not to be used by persons
(including children) with reduced physical,
sensory or mental capabilities, or lack of
experience and knowledge, unless they
have been given supervision or instruction.
45. Children being supervised not to play with
the appliance.
46. If the supply cord is damaged, it must be
replaced by the manufacturer, its service
agent or similarly qualified persons in
order to avoid a hazard.
47. The plug must be removed from
the socket-outlet before cleaning or
maintaining the appliance.
48. A liquid dispensing system shall specify
the amount and type of the liquid to be
used.
WARNING
REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, INJURY,
OR PROPERTY DAMAGE:
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY • PLEASE READ ALL INSTRUCTIONS
BEFORE USING THIS CARPET EXTRACTOR.
To reduce the risk of shock and unintended operation, turn o power before servicing. If the
supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly
qualified persons in order to avoid a hazard.
sharkclean.co.uksharkclean.co.uk
SAVE THESE INSTRUCTIONS
QUICK
START
GUIDE
1. If the power cord plug does not fit fully into
the socket, contact a qualified electrician.
DO NOT force into socket or try to modify
to fit.
2. To reduce the risk of shock and unintended
operation, unplug before servicing.
3. This carpet cleaner consists of a motorised
nozzle, main body, pole and handle. Some
of these components contain electrical
connections, electrical wiring, and moving
parts that potentially present risk to the
user.
4. Before each use, carefully inspect all parts
for any damage. If a part is damaged,
discontinue use.
5. Use only identical Shark® replacement parts.
6. DO NOT use the carpet cleaner for any purpose
other than those described in this booklet.
7. DO NOT immerse or spray water on the
body of the carpet cleaner. To clean the
surface, wipe with a dry cloth.
8. Keep the carpet cleaner’s cord out of reach
of children.
9. DO NOT allow the appliance to be used
by children. DO NOT allow to be used as a
toy. Close supervision is necessary when
used near children. Cleaning and user
maintenance must not be done by children.
10. This appliance can be used by persons
with reduced physical, sensory or mental
capabilities or lack of experience or
knowledge if they have been given
supervision or instruction concerning use of
the appliance in a safe way and understand
the hazards involved.
11. DO NOT handle plug or carpet cleaner with
wet hands.
12. DO NOT use without the dirty water tank,
clean solution tank, filter, brushroll, and
brushroll cover in place.
13. Only use Shark® branded filters and
accessories.
14. DO NOT put any objects into nozzle
opening. DO NOT use with any opening
blocked; keep free of dust, lint, hair, and
anything that may reduce airflow.
15. DO NOT use if nozzle airflow is restricted.
If the air paths or the motorised floor
nozzle become blocked, turn the carpet
cleaner o. Remove all obstructions before
you turn on the unit again. Keep nozzle
and all carpet cleaner openings away from
hair, face, fingers, uncovered feet, or loose
clothing.
16. DO NOT use if carpet cleaner is not
working as it should, or has been dropped,
damaged, left outdoors, or dropped into
water.
17. Use extra care when cleaning on stairs.
18. DO NOT leave the carpet cleaner
unattended while plugged in.
19. When using on any surface, always keep
the carpet cleaner moving to avoid
damaging the surface (e.g., carpet fibres).
20. DO NOT place carpet cleaner on unstable
surfaces such as chairs or tables. The
surrounding area may be slippery and
present a risk of injury.
21. DO NOT use to pick up:
a) Large objects.
b) Hard or sharp objects (glass, nails,
screws, or coins).
c) Large quantities of dust (e.g., drywall
dust).
d) Smoking or burning objects (hot coals,
cigarette butts, or matches).
e) Flammable or combustible materials
(lighter fluid, petrol, or kerosene).
f) Toxic materials (chlorine bleach,
ammonia, or drain cleaner).
22. DO NOT use in the following areas:
a) Poorly lit areas.
b) Outdoor areas.
c) Spaces that are enclosed and may
contain explosive or toxic fumes or
vapours (lighter fluid, petrol, kerosene,
paint, paint thinners, mothproofing
substances, or flammable dust).
23. The plug must be removed from the
socket-outlet before any adjustment,
cleaning or maintenance of the appliance.
24. During cleaning or routine maintenance,
DO NOT cut anything other than hair,
fibres, or string wrapped around the
brushroll.
25. DO NOT modify or attempt to repair the
carpet cleaner yourself. DO NOT use the
carpet cleaner if it has been modified or
damaged.
26. Turn o all controls before unplugging.
27. To reduce the risk of fire or electric shock
due to internal component damage, use
only Shark® cleaning solution. See the
Cleaning Fluid section of this Instruction
Booklet.
28. DO NOT pull or carry by cord, use cord as
a handle, close a door on cord, or pull cord
around sharp edges or corners. DO NOT
run appliance over cord. Keep cord away
from heated surfaces.
29. DO NOT unplug by pulling on cord. To
unplug, grasp the plug, not the cord.
30. Use indoors only.
31. DO NOT use carpet cleaner on hard floors
or wool as it may damage your floor. To
avoid damage to flooring and to avoid
potential slip hazard, after use: (a) move
to a hard sealed surface (avoid unsealed,
wood and laminate) and (b) place unit on
absorbent material like a towel to soak up
any liquid.
32. DO NOT fill solution tanks while installed
on the appliance. Remove before filling.
33. DO NOT use vinegar in any tanks.
34. The areas around where you are cleaning
may become wet, use care to avoid
slipping and falling.
35. Improper connection of the equipment
grounding conductor can result in a risk
of electric shock. Check with a qualified
electrician or service person if you are in
doubt as to whether the socket is properly
grounded. DO NOT modify the plug
provided with the appliance. If the plug
will not fit the socket, have a proper socket
installed by a qualified electrician.
36. This appliance is for use on a nominal V
circuit and has a grounding attachment
plug that looks like the plug illustrated
below. Make sure that the appliance is
connected to a socket having the same
configuration as the plug. No adaptor
should be used with this appliance.
37. DO NOT immerse. To reduce risk of electric
shock, use only on carpet moistened by
cleaning.
38. DO NOT run over edges of area rugs.
39. Stalling the brush roll may result in
premature belt failure.
40. Avoid repeated strokes over the same
area, to help prevent damage to Berber/
Loop Pile carpets.
41. Check manufacturer’s tag prior to cleaning
area rugs for any specific cleaning
guidelines. We DO NOT recommend deep
cleaning delicate rugs (including silk,
antique, or area rugs that DO NOT have a
manufacturer’s tag).
42. DO NOT store unit where temperatures
reach freezing levels to avoid damaging
internal parts.
43. FIRST AID Keep out of reach of children.
Causes skin and serious eye irritation. IF
IN EYES, rinse continuously with water for
minutes. Remove contact lenses if present
and easy to do so. Continue rinsing. IF ON
SKIN, wash with soap and water. If skin
and eye irritation persists, seek medical
attention. Please recycle container. Dispose
of contents/container with a licensed
waste disposal site in accordance with the
requirements of the local waste disposal
authority. DO NOT dispose in drains or
watercourses in concentrate form.
44. The appliance is not to be used by persons
(including children) with reduced physical,
sensory or mental capabilities, or lack of
experience and knowledge, unless they
have been given supervision or instruction.
45. Children being supervised not to play with
the appliance.
46. If the supply cord is damaged, it must be
replaced by the manufacturer, its service
agent or similarly qualified persons in
order to avoid a hazard.
47. The plug must be removed from
the socket-outlet before cleaning or
maintaining the appliance.
48. A liquid dispensing system shall specify
the amount and type of the liquid to be
used.
WARNING
REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, INJURY,
OR PROPERTY DAMAGE:
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY • PLEASE READ ALL INSTRUCTIONS
BEFORE USING THIS CARPET EXTRACTOR.
To reduce the risk of shock and unintended operation, turn o power before servicing. If the
supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly
qualified persons in order to avoid a hazard.
sharkclean.co.uksharkclean.co.uk
ASSEMBLY
Note: When assembling your CarpetXpert, there may be a little water in or around
the water tanks. This is because we test all units before shipping to ensure the
highest quality.
1. Insert the pole into the top of the unit until it clicks into place (fig. 1). Make sure
the pole is properly installed to prevent it from falling out during use.
2. Be sure the rubber seal is seated in place under the dirty water tank (fig. 3).
3. Make sure that the dirty water tank is fully inserted. Remove the tank and reinstall
by placing the bottom of the tank on the bottom edge of the main unit (fig. 4)
and tilting the tank back until it clicks into place.
fig. 1
ASSEMBLY
fig. 3
fig. 4
Dirty Water
Tank
CarpetXpert™
Tank
WHAT’S INCLUDED
E
C
Shark CarpetXpert, 355ml. Shark Deep Clean Pet Solution
D
G
WHAT’S INCLUDED
B
A
F
A Mode Button
B Power Button
C CarpetXpert Tank
D 355ml Deep Clean Pet
E Dirty Water Tank
F Floor Nozzle
G Carry Handle
sharkclean.co.uksharkclean.co.uk
ASSEMBLY
Note: When assembling your CarpetXpert, there may be a little water in or around
the water tanks. This is because we test all units before shipping to ensure the
highest quality.
1. Insert the pole into the top of the unit until it clicks into place (fig. 1). Make sure
the pole is properly installed to prevent it from falling out during use.
2. Be sure the rubber seal is seated in place under the dirty water tank (fig. 3).
3. Make sure that the dirty water tank is fully inserted. Remove the tank and reinstall
by placing the bottom of the tank on the bottom edge of the main unit (fig. 4)
and tilting the tank back until it clicks into place.
fig. 1
ASSEMBLY
fig. 3
fig. 4
Dirty Water
Tank
CarpetXpert™
Tank
WHAT’S INCLUDED
E
C
Shark CarpetXpert, 355ml. Shark Deep Clean Pet Solution
D
G
WHAT’S INCLUDED
B
A
F
A Mode Button
B Power Button
C CarpetXpert Tank
D 355ml Deep Clean Pet
E Dirty Water Tank
F Floor Nozzle
G Carry Handle
sharkclean.co.uksharkclean.co.uk
Tip: Use carry handle on the back of unit (G) for easy transport on stairs. To reduce
carry weight, fill tank after moving unit to the area you are cleaning.
Tip: If you use your CarpetXpert often, then it’s okay to leave any remaining solution in
the tank until next time. If you don’t use your CarpetXpert for an extended time
(for example, 6 months) then the solution might need to be replaced.
Shark Cleaning Solutions
The cleaning solution tank is designed to work
with Shark cleaning solutions ONLY. To order
refills, scan the QR code located on the bottom
of the CarpetXpert Tank or at the bottom of
this page. Do not use third party or homemade
cleaners.
1. Filling the CarpetXpert Tank (top tank).
• Lift the CarpetXpert tank by the handle to detach it,
then remove cap by unscrewing it.
• Add warm water to the tank up to the WATER fill
line. Do not use water hotter than 60°C (140°F).
• Add Shark Deep Clean Pet up to the
CONCENTRATE fill line.
• Reattach the cap, then reinstall the CarpetXpert tank,
making sure it securely clicks into place.
1
Shark Deep Clean Pet
Dispensed from the
CarpetXpert tank. Used for
deep-cleaning carpets
and upholstery.
SHARK CLEANING SOLUTION
To order cleaning
solutions, scan the
QR code or go to
sharkclean.co.uk
1
1
DEEP CLEANING WITH CARPETXPERT
DEEP CLEANING with the brushroll: Uses Deep Clean Pet Formula and water.
Important: CarpetXpert is not a vacuum cleaner and is
not designed for dry vacuuming. Before using
CarpetXpert, first remove pet hair and other debris
with a traditional vacuum cleaner.
1. Gently step on the floor nozzle and tilt the handle back.
2. Press power button; unit will enter Deep Clean Mode.
3. Move unit forward; it will automatically dispense water and
Deep Clean Pet formula.
4. Move unit back to dry with suction only (does not dispense
fluid on back stroke).
5. Repeat steps 3 and 4 on the same area once.
Tip: Carpet cleaners are designed to move slower than a traditional vacuum. For
best results, push and pull CarpetXpert at intervals of a few feet in a slower pace
than you would a vacuum.
Tip: To cover more square footage per tank, avoid cleaning the same area with
more than two passes per session.
WARNING: Moving too slowly will oversaturate carpets. When Deep Clean Mode is
activated, keep the floor nozzle moving. Do NOT let it remain in one place. Do NOT
clean the same area more than two times in Deep Clean Mode.
sharkclean.co.uksharkclean.co.uk
Tip: Use carry handle on the back of unit (G) for easy transport on stairs. To reduce
carry weight, fill tank after moving unit to the area you are cleaning.
Tip: If you use your CarpetXpert often, then it’s okay to leave any remaining solution in
the tank until next time. If you don’t use your CarpetXpert for an extended time
(for example, 6 months) then the solution might need to be replaced.
Shark Cleaning Solutions
The cleaning solution tank is designed to work
with Shark cleaning solutions ONLY. To order
refills, scan the QR code located on the bottom
of the CarpetXpert Tank or at the bottom of
this page. Do not use third party or homemade
cleaners.
1. Filling the CarpetXpert Tank (top tank).
• Lift the CarpetXpert tank by the handle to detach it,
then remove cap by unscrewing it.
• Add warm water to the tank up to the WATER fill
line. Do not use water hotter than 60°C (140°F).
• Add Shark Deep Clean Pet up to the
CONCENTRATE fill line.
• Reattach the cap, then reinstall the CarpetXpert tank,
making sure it securely clicks into place.
1
Shark Deep Clean Pet
Dispensed from the
CarpetXpert tank. Used for
deep-cleaning carpets
and upholstery.
SHARK CLEANING SOLUTION
To order cleaning
solutions, scan the
QR code or go to
sharkclean.co.uk
1
1
DEEP CLEANING WITH CARPETXPERT
DEEP CLEANING with the brushroll: Uses Deep Clean Pet Formula and water.
Important: CarpetXpert is not a vacuum cleaner and is
not designed for dry vacuuming. Before using
CarpetXpert, first remove pet hair and other debris
with a traditional vacuum cleaner.
1. Gently step on the floor nozzle and tilt the handle back.
2. Press power button; unit will enter Deep Clean Mode.
3. Move unit forward; it will automatically dispense water and
Deep Clean Pet formula.
4. Move unit back to dry with suction only (does not dispense
fluid on back stroke).
5. Repeat steps 3 and 4 on the same area once.
Tip: Carpet cleaners are designed to move slower than a traditional vacuum. For
best results, push and pull CarpetXpert at intervals of a few feet in a slower pace
than you would a vacuum.
Tip: To cover more square footage per tank, avoid cleaning the same area with
more than two passes per session.
WARNING: Moving too slowly will oversaturate carpets. When Deep Clean Mode is
activated, keep the floor nozzle moving. Do NOT let it remain in one place. Do NOT
clean the same area more than two times in Deep Clean Mode.
sharkclean.co.uksharkclean.co.uk
Area Rugs
Check manufacturer’s tag prior to cleaning and follow all guidelines. We DO NOT
recommend cleaning delicate rugs (including wool, cotton, silk, antique, or rugs
that DO NOT have a manufacturer’s tag).
We recommend first testing a small, hidden part of the rug to make sure it is okay
to clean.
Tip: Be mindful of edges when cleaning area rugs. If your area rug has decorative
or loose fibers, do not run CarpetXpert near edges.
1 2 3 4
1 3
lid with float
filter
MAINTENANCE
DIRTY WATER TANK
Note: When the dirty water tank is full, there will be a change in motor noise or airflow,
and the indicator light will flash blue. The CarpetXpert unit will also turn o.
1. Press the release button and remove the tank (fig. 1).
2. Lift out lid with float (fig. 2). DO NOT pour out dirty water until float is fully
removed.
3. Pour dirty water from the tank down a drain (fig. 3).
4. Dump hair and debris out of the non-removeable hair cage into the trash (fig. 4).
Rinse the dirty water tank and the hair cage inside.
5. Remove the filter cover, then lift out the filter. Wash the filter with soap and water,
then allow it to air-dry completely before reinstalling.
6. Be sure to return the filter to the dirty water tank before reinstalling it. For
long-term storage, allow tank to air-dry completely before reinstalling it.
BRUSHROLL
1. Pull the latch to remove nozzle cover (fig. 1).
2. Open the brushroll cover by lifting it by the tabs marked PULL (fig. 2).
3. Remove the brushroll by pulling up on the side tab (fig. 3). If hair is wrapped, cut
it away by running scissors along the groove in the brushroll. Rinse brushroll and
both covers and allow them to air-dry before reinstalling.
4. To reinstall the nozzle cover, connect the 2 hooks at the bottom, then push
forward until it clicks into place (fig. 4).
Note: When turning o the power, it will take 2 to 3 seconds for the unit to clear the
lines and power down completely.
Tip: Clean unit after every use to avoid odours, bacteria, and mold.
Note: Use a paper towel to wipe away any debris on interior of the brushroll cover.
4 52
filter
cover
WHILE IN DEEP CLEAN MODE
MOVE BACKWARD TO DRY MOVE FORWARD TO DISPENSE SOLUTION
Rinsing: You may want to rinse your carpet after cleaning. To do this, fill CarpetXpert
Tank with only water, and repeat cleaning steps.
Dry Only Mode
After deep cleaning is complete, it may take a few hours for the carpet to dry. For
quicker dry times, use Dry Only Mode. This mode will turn off liquid and will dry as the
nozzle moves forward and backward.
Note: Dry Only Mode should ONLY be used after Deep Cleaning Mode. You do not
need to switch back and forth between the two modes while cleaning. Using Dry Only
Mode once Deep Cleaning is complete will help reduce dry times.
Tip:
No clumps left behind. To
pick up clumps, move forward
slowly.
Tip:
Do not clean the same area more than two times in Deep Clean Mode to avoid
oversaturating carpets.
sharkclean.co.uksharkclean.co.uk
Area Rugs
Check manufacturer’s tag prior to cleaning and follow all guidelines. We DO NOT
recommend cleaning delicate rugs (including wool, cotton, silk, antique, or rugs
that DO NOT have a manufacturer’s tag).
We recommend first testing a small, hidden part of the rug to make sure it is okay
to clean.
Tip: Be mindful of edges when cleaning area rugs. If your area rug has decorative
or loose fibers, do not run CarpetXpert near edges.
1 2 3 4
1 3
lid with float
filter
MAINTENANCE
DIRTY WATER TANK
Note: When the dirty water tank is full, there will be a change in motor noise or airflow,
and the indicator light will flash blue. The CarpetXpert unit will also turn o.
1. Press the release button and remove the tank (fig. 1).
2. Lift out lid with float (fig. 2). DO NOT pour out dirty water until float is fully
removed.
3. Pour dirty water from the tank down a drain (fig. 3).
4. Dump hair and debris out of the non-removeable hair cage into the trash (fig. 4).
Rinse the dirty water tank and the hair cage inside.
5. Remove the filter cover, then lift out the filter. Wash the filter with soap and water,
then allow it to air-dry completely before reinstalling.
6. Be sure to return the filter to the dirty water tank before reinstalling it. For
long-term storage, allow tank to air-dry completely before reinstalling it.
BRUSHROLL
1. Pull the latch to remove nozzle cover (fig. 1).
2. Open the brushroll cover by lifting it by the tabs marked PULL (fig. 2).
3. Remove the brushroll by pulling up on the side tab (fig. 3). If hair is wrapped, cut
it away by running scissors along the groove in the brushroll. Rinse brushroll and
both covers and allow them to air-dry before reinstalling.
4. To reinstall the nozzle cover, connect the 2 hooks at the bottom, then push
forward until it clicks into place (fig. 4).
Note: When turning o the power, it will take 2 to 3 seconds for the unit to clear the
lines and power down completely.
Tip: Clean unit after every use to avoid odours, bacteria, and mold.
Note: Use a paper towel to wipe away any debris on interior of the brushroll cover.
4 52
filter
cover
WHILE IN DEEP CLEAN MODE
MOVE BACKWARD TO DRY MOVE FORWARD TO DISPENSE SOLUTION
Rinsing: You may want to rinse your carpet after cleaning. To do this, fill CarpetXpert
Tank with only water, and repeat cleaning steps.
Dry Only Mode
After deep cleaning is complete, it may take a few hours for the carpet to dry. For
quicker dry times, use Dry Only Mode. This mode will turn off liquid and will dry as the
nozzle moves forward and backward.
Note: Dry Only Mode should ONLY be used after Deep Cleaning Mode. You do not
need to switch back and forth between the two modes while cleaning. Using Dry Only
Mode once Deep Cleaning is complete will help reduce dry times.
Tip:
No clumps left behind. To
pick up clumps, move forward
slowly.
Tip:
Do not clean the same area more than two times in Deep Clean Mode to avoid
oversaturating carpets.
sharkclean.co.uksharkclean.co.uk
MAINTENANCE
CLEANING THE DIVERTER VALVE
Clean the diverter valve behind the brushroll if you are doing a deep clean of the
CarpetXpert unit.
1. Remove the brushroll (fig. 1).
2. Press the release button at the top of the diverter valve (fig. 2), then pull out
the valve (fig. 3).
3. Use a damp cloth or paper towel to wipe away any debris on the valve or in
the opening.
4. Rinse the valve and wipe with paper towel before reinserting to unit.
5. Reinsert the valve and secure it by pushing firmly until it clicks into place (fig. 5).
51 2 3 4
Note: To buy cleaning solution, accessories, or replacement parts, visit sharkclean.co.uk.
INDICATOR LIGHTS
LED Warnings
TROUBLESHOOTING
Purple indicator lights: High temperature alarm. Unit shut down due to overheating. Unplug and allow
to cool for 10 minutes.
Poor suction: Make sure all parts are connected securely and the hose clicks twice when attaching
it to the back of the unit. See Checking For Debris section above for more information. If issue is not
resolved, remove parts and reinstall them to make sure they are fully inserted.
Floor nozzle not dispensing solution: Be sure the solution tank is full. Make sure unit is fully reclined
and in Deep Clean Mode.
The Dirty Water Tank Full indicator lights are on, but the tank is not full: See Checking For Debris
section for more information. The hair cage in the dirty water tank may be full. Remove the dirty water
tank, pour out liquid, and clear hair and debris from the cage.
Hair clumps left behind: To pick up clumps, move the unit forward slowly over remaining hair.
Oversaturated carpets: Passing over cleaned areas in Dry Only Mode will help reduce dry times.
Dry times will vary based on cleaning speed, carpet type, and humidity. See Deep Cleaning With
Carpetxpert section for cleaning instructions.
Brushroll Jam
Indicator: 2 steady red lights.
Solution: Remove the nozzle cover, then lift the tabs to open the brushroll
cover. Remove the brushroll by pulling on the side tab. Clear all debris, then
reinstall both covers.
Valve Error
Indicator: Top light blinking red, bottom light blinking blue.
Solution: Turn the power o, then clear any clogs. See Checking For
Debris section for more on clearing clogs. Turn power back on to reset.
Note: This valve error will trigger if you move the nozzle forward only or
backward only for an extended period. To avoid this error, use shorter
back-and-forth strokes when cleaning.
Dirty Water
Tank Full
Indicator: Two blinking blue lights.
Solution: Remove the dirty water tank. Pour out liquid and clear debris
from hair cage.
Door Open
Indicator: Two blinking red lights.
Solution: Remove the nozzle cover and open the brushroll cover, then
close and reinstall, making sure both covers are closed completely.
sharkclean.co.uksharkclean.co.uk
MAINTENANCE
CLEANING THE DIVERTER VALVE
Clean the diverter valve behind the brushroll if you are doing a deep clean of the
CarpetXpert unit.
1. Remove the brushroll (fig. 1).
2. Press the release button at the top of the diverter valve (fig. 2), then pull out
the valve (fig. 3).
3. Use a damp cloth or paper towel to wipe away any debris on the valve or in
the opening.
4. Rinse the valve and wipe with paper towel before reinserting to unit.
5. Reinsert the valve and secure it by pushing firmly until it clicks into place (fig. 5).
51 2 3 4
Note: To buy cleaning solution, accessories, or replacement parts, visit sharkclean.co.uk.
INDICATOR LIGHTS
LED Warnings
TROUBLESHOOTING
Purple indicator lights: High temperature alarm. Unit shut down due to overheating. Unplug and allow
to cool for 10 minutes.
Poor suction: Make sure all parts are connected securely and the hose clicks twice when attaching
it to the back of the unit. See Checking For Debris section above for more information. If issue is not
resolved, remove parts and reinstall them to make sure they are fully inserted.
Floor nozzle not dispensing solution: Be sure the solution tank is full. Make sure unit is fully reclined
and in Deep Clean Mode.
The Dirty Water Tank Full indicator lights are on, but the tank is not full: See Checking For Debris
section for more information. The hair cage in the dirty water tank may be full. Remove the dirty water
tank, pour out liquid, and clear hair and debris from the cage.
Hair clumps left behind: To pick up clumps, move the unit forward slowly over remaining hair.
Oversaturated carpets: Passing over cleaned areas in Dry Only Mode will help reduce dry times.
Dry times will vary based on cleaning speed, carpet type, and humidity. See Deep Cleaning With
Carpetxpert section for cleaning instructions.
Brushroll Jam
Indicator: 2 steady red lights.
Solution: Remove the nozzle cover, then lift the tabs to open the brushroll
cover. Remove the brushroll by pulling on the side tab. Clear all debris, then
reinstall both covers.
Valve Error
Indicator: Top light blinking red, bottom light blinking blue.
Solution: Turn the power o, then clear any clogs. See Checking For
Debris section for more on clearing clogs. Turn power back on to reset.
Note: This valve error will trigger if you move the nozzle forward only or
backward only for an extended period. To avoid this error, use shorter
back-and-forth strokes when cleaning.
Dirty Water
Tank Full
Indicator: Two blinking blue lights.
Solution: Remove the dirty water tank. Pour out liquid and clear debris
from hair cage.
Door Open
Indicator: Two blinking red lights.
Solution: Remove the nozzle cover and open the brushroll cover, then
close and reinstall, making sure both covers are closed completely.
sharkclean.co.uksharkclean.co.uk
FIVE (5) YEAR LIMITED WARRANTY
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “legal rights”). You can enforce your legal rights against your retailer, including Shark if you bought
your Shark appliance from sharkclean.co.uk. However, at Shark we are so confident about the quality of our
products that we give the owner an additional, free parts and labour manufacturer’s guarantee of up to 5 years.
A household appliance like a Shark floorcare appliance constitutes a sizeable investment. Your new machine
needs to work properly for as long as possible. The guarantee it comes with is an important consideration - and
reflects how much confidence the manufacturer has in its product and manufacturing quality.
The manufacturer’s guarantee does not aect your legal rights.
How long are new Shark machines guaranteed for?
Our manufacturer’s guarantee lasts for one year from the date of purchase as standard, or for five years if you
register your purchase with us within 28 days. There is information on how to register below.
How do I register my Shark guarantee?
If you have purchased your Shark appliance directly from sharkclean.co.uk your guarantee is registered
automatically. If you bought it from anywhere else, you can register your guarantee online within 28 days
of purchase.
• To register online, please visit www.sharkclean.co.uk/register-guarantee or scan the QR code in your
instruction manual.
• Keep a note of the date you purchased the machine.
IMPORTANT:
• Keep your receipt if you bought your Shark floorcare appliance from anywhere except sharkclean.co.uk.
You will need it to claim under your guarantee.
• The free Shark guarantee only applies in the UK and is only valid from date of purchase.
What are the benefits of registering my free Shark guarantee?
When you register your guarantee, you will get an extra four years of cover. We’ll also have your details to hand
if we ever need to get in touch. If you further agree to receive communications from us, you can also receive tips
and advice on how to get the best out of your Shark floorcare appliance and hear the latest news about new
Shark technology and launches.
What is covered by the free Shark guarantee?
Repair or replacement (at Shark’s option) of your Shark machine, including all parts and labour.
What is not covered by the free Shark guarantee?
• Normal wear and tear.
• Accidental damage or faults caused by negligent use or care, misuse, neglect, careless operation, or handling of
the Shark appliance which is not in accordance with the Shark Operating Manual supplied with your machine.
• Damage caused by use of the Shark appliance for anything other than normal domestic household purposes.
• Damage caused by use of parts not assembled or installed in accordance with the operating instructions.
• Damage caused by use of parts and accessories which are not Shark Genuine Components
• Faulty installation (except where installed by Shark).
• Repairs or alterations carried out by parties other than Shark or its agents.
How can I claim under the free Shark guarantee?
Contact our customer service helpline on 0800 862 0453. For service hours please visit our website under
‘Contact Us’. It’s free to call, and you’ll be put straight through to a Shark representative. You’ll also find online
support at https://support.sharkclean.co.uk. The Shark representative will go through some troubleshooting
with you, and if we conclude that the item has failed, we will send you a replacement part or a returns label to
send the defective item back to us free of charge. When you have delivered the defective product to us, we will
send you a replacement.
Please remember that the item will need to be boxed when you return it to us, which can be any suitable box; it
does not have to be the original packaging.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark floorcare
appliance. You’ll find a full range of Shark spares, replacement parts and accessories for all Shark machines
at www. sharkclean.co.uk. Please remember that damage caused by the use of non-Shark spares may not be
covered under your guarantee.
sharkclean.co.uksharkclean.co.uk
FIVE (5) YEAR LIMITED WARRANTY
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “legal rights”). You can enforce your legal rights against your retailer, including Shark if you bought
your Shark appliance from sharkclean.co.uk. However, at Shark we are so confident about the quality of our
products that we give the owner an additional, free parts and labour manufacturer’s guarantee of up to 5 years.
A household appliance like a Shark floorcare appliance constitutes a sizeable investment. Your new machine
needs to work properly for as long as possible. The guarantee it comes with is an important consideration - and
reflects how much confidence the manufacturer has in its product and manufacturing quality.
The manufacturer’s guarantee does not aect your legal rights.
How long are new Shark machines guaranteed for?
Our manufacturer’s guarantee lasts for one year from the date of purchase as standard, or for five years if you
register your purchase with us within 28 days. There is information on how to register below.
How do I register my Shark guarantee?
If you have purchased your Shark appliance directly from sharkclean.co.uk your guarantee is registered
automatically. If you bought it from anywhere else, you can register your guarantee online within 28 days
of purchase.
• To register online, please visit www.sharkclean.co.uk/register-guarantee or scan the QR code in your
instruction manual.
• Keep a note of the date you purchased the machine.
IMPORTANT:
• Keep your receipt if you bought your Shark floorcare appliance from anywhere except sharkclean.co.uk.
You will need it to claim under your guarantee.
• The free Shark guarantee only applies in the UK and is only valid from date of purchase.
What are the benefits of registering my free Shark guarantee?
When you register your guarantee, you will get an extra four years of cover. We’ll also have your details to hand
if we ever need to get in touch. If you further agree to receive communications from us, you can also receive tips
and advice on how to get the best out of your Shark floorcare appliance and hear the latest news about new
Shark technology and launches.
What is covered by the free Shark guarantee?
Repair or replacement (at Shark’s option) of your Shark machine, including all parts and labour.
What is not covered by the free Shark guarantee?
• Normal wear and tear.
• Accidental damage or faults caused by negligent use or care, misuse, neglect, careless operation, or handling of
the Shark appliance which is not in accordance with the Shark Operating Manual supplied with your machine.
• Damage caused by use of the Shark appliance for anything other than normal domestic household purposes.
• Damage caused by use of parts not assembled or installed in accordance with the operating instructions.
• Damage caused by use of parts and accessories which are not Shark Genuine Components
• Faulty installation (except where installed by Shark).
• Repairs or alterations carried out by parties other than Shark or its agents.
How can I claim under the free Shark guarantee?
Contact our customer service helpline on 0800 862 0453. For service hours please visit our website under
‘Contact Us’. It’s free to call, and you’ll be put straight through to a Shark representative. You’ll also find online
support at https://support.sharkclean.co.uk. The Shark representative will go through some troubleshooting
with you, and if we conclude that the item has failed, we will send you a replacement part or a returns label to
send the defective item back to us free of charge. When you have delivered the defective product to us, we will
send you a replacement.
Please remember that the item will need to be boxed when you return it to us, which can be any suitable box; it
does not have to be the original packaging.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark floorcare
appliance. You’ll find a full range of Shark spares, replacement parts and accessories for all Shark machines
at www. sharkclean.co.uk. Please remember that damage caused by the use of non-Shark spares may not be
covered under your guarantee.
sharkclean.co.uksharkclean.co.uk
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Instruction Booklet is designed to help you get a complete understanding of your new
Shark® carpet cleaner.
Illustrations may dier from actual product. We are constantly striving to improve our products;
therefore the specifications contained herein are subject to change without notice.
© 2024 SharkNinja Operating LLC.
SHARK and CARPETXPERT are registered trademarks in the United Kingdom of SharkNinja
Operating LLC.
SharkNinja Europe Limited,
1st/2nd Floor Building 3150,
Thorpe Park, Century Way,
Leeds,
England,
LS15 8ZB
www.sharkclean.co.uk
SharkNinja Germany GmbH,
Rotfeder-Ring 9,
60327 Frankfurt am Main,
Germany
www.sharkclean.eu
EX220UK_IB_MP_Mv2_241219
