Maintenance and Service Guide
HP EliteBook X Flip G1i 14 inch Notebook
Next Gen AI PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.
Legal information
© Copyright 2025 HP Development
Company, L.P
AMD is a trademark of Advanced Micro
Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by HP
Inc. under license. Chrome and Google
are trademarks of Google LLC. Intel, Core,
and Thunderbolt are trademarks of Intel
Corporation or its subsidiaries in the
U.S. and/or other countries. Microsoft and
Windows are either registered trademarks
or trademarks of Microsoft Corporation in
the United States and/or other countries.
Qualcomm is a trademark of Qualcomm
Incorporated, registered in the United States
and other countries, used with permission.
USB Type-C is registered trademark of USB
Implementers Forum. DisplayPort and the
DisplayPort logo are trademarks owned by
the Video Electronics Standards Association
(VESA) in the United States and other
countries. Wi-Fi is a registered trademark of
Wi-Fi Alliance.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: January 2025
Document Part Number: P19817-001
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
Not all features are available in all
editions or versions of Windows. Systems
may require upgraded and/or separately
purchased hardware, drivers, software
or BIOS update to take full advantage
of Windows functionality. Windows is
automatically updated, which is always
enabled. High-speed internet and Microsoft
account required. ISP fees may apply and
additional requirements may apply over time
for updates. See
http://www.microsoft.com.
If your product ships with Windows in S
Mode: Windows in S Mode works exclusively
with apps from the Microsoft Store within
Windows. Certain default settings, features,
and apps cannot be changed. Some
accessories and apps that are compatible
with Windows may not work (including some
antivirus, PDF writers, driver utilities, and
accessibility apps), and performance may
vary, even if you switch out of S Mode. If you
switch to Windows, you cannot switch back
to S Mode. Learn more at Windows.com/
SmodeFAQ.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to find your product. Then select
Setup & User Guides.
To help us improve this document, please
send any suggestions, comments, or errors
to
mailto:hp.doc.feedback@hp.com. Include
the document part number when submitting
your feedback.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree
to be bound by the terms of the HP End
User License Agreement (EULA). If you
do not accept these license terms, your
sole remedy is to return the entire unused
product (hardware and software) within 14
days for a full refund subject to the refund
policy of your seller.
For any further information or to request
a full refund of the price of the computer,
please contact your seller.
Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the mobile computer, do
not place the mobile computer directly on your lap or obstruct the computer air vents. Use the mobile
computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional
printer; or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC
adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The
computer and AC adapter provided by HP comply with the user-accessible surface temperature limits
defined by applicable safety standards.
iii
Table of contents
1 Product description............................................................................................................................................................................................................................. 1
2 Components........................................................................................................................................................................................................................................... 5
Locating hardware ....................................................................................................................................................................................................................... 5
Locating software......................................................................................................................................................................................................................... 5
Right........................................................................................................................................................................................................................................................5
Left...........................................................................................................................................................................................................................................................6
360 modes (select products only)....................................................................................................................................................................................8
Display ..................................................................................................................................................................................................................................................8
Auto Lock and Awake......................................................................................................................................................................................................8
Low blue light mode (select products only).....................................................................................................................................................8
Keyboard area...............................................................................................................................................................................................................................10
Touchpad ...............................................................................................................................................................................................................................10
Touchpad settings ...............................................................................................................................................................................................10
Adjusting touchpad settings.............................................................................................................................................................10
Turning on the touchpad ......................................................................................................................................................................10
Touchpad components ....................................................................................................................................................................................10
Lights ......................................................................................................................................................................................................................................... 11
Buttons, speakers, and fingerprint reader.................................................................................................................................................... 13
Special keys.........................................................................................................................................................................................................................14
Bottom ................................................................................................................................................................................................................................................ 15
Rear ......................................................................................................................................................................................................................................................16
Labels ...................................................................................................................................................................................................................................................17
Using a SIM card (select products only).....................................................................................................................................................................18
Determining the correct SIM card size for your computer...............................................................................................................18
Inserting a nano SIM card .........................................................................................................................................................................................18
3 Illustrated parts catalog .............................................................................................................................................................................................................20
Computer major components.......................................................................................................................................................................................... 20
Miscellaneous parts................................................................................................................................................................................................................ 25
4 Removal and replacement procedures preliminary requirements.............................................................................................................30
Tools required ...............................................................................................................................................................................................................................30
Service considerations.........................................................................................................................................................................................................30
Plastic parts........................................................................................................................................................................................................................30
Cables and connectors..............................................................................................................................................................................................30
Drive handling ...................................................................................................................................................................................................................30
Electrostatic discharge information.............................................................................................................................................................................31
Generating static electricity....................................................................................................................................................................................31
Preventing electrostatic damage to equipment...................................................................................................................................... 32
iv
Personal grounding methods and equipment........................................................................................................................................... 32
Grounding the work area...........................................................................................................................................................................................33
Recommended materials and equipment....................................................................................................................................................33
Cleaning your computer.......................................................................................................................................................................................................34
Enabling HP Easy Clean (select products only)........................................................................................................................................ 34
Removing dirt and debris from your computer.........................................................................................................................................34
Cleaning your computer with a disinfectant...............................................................................................................................................35
Caring for wood veneer (select products only) ........................................................................................................................................36
Packaging and transporting guidelines.....................................................................................................................................................................36
Accessing support information ......................................................................................................................................................................................36
5 Removal and replacement procedures for Customer Self-Repair parts ...............................................................................................39
Component replacement procedures ....................................................................................................................................................................... 39
Preparation for disassembly..................................................................................................................................................................................39
Bottom cover .....................................................................................................................................................................................................................39
Battery..................................................................................................................................................................................................................................... 41
Removing and reinstalling the same battery ................................................................................................................................... 41
Installing a new battery................................................................................................................................................................................... 42
WLAN module.....................................................................................................................................................................................................................47
WWAN module.................................................................................................................................................................................................................. 49
Solid-state drive...............................................................................................................................................................................................................50
6 Removal and replacement procedures for authorized service provider parts.................................................................................53
Component replacement procedures ....................................................................................................................................................................... 53
Preparation for disassembly..................................................................................................................................................................................53
System board ....................................................................................................................................................................................................................53
Fan/heat sink assembly..............................................................................................................................................................................................57
Fingerprint reader cable............................................................................................................................................................................................ 59
Fingerprint reader..........................................................................................................................................................................................................60
Display assembly.............................................................................................................................................................................................................61
Speakers...............................................................................................................................................................................................................................64
NFC module cable..........................................................................................................................................................................................................65
NFC module ........................................................................................................................................................................................................................66
Touchpad cable.................................................................................................................................................................................................................67
Touchpad ..............................................................................................................................................................................................................................68
Connector board cable..............................................................................................................................................................................................69
Connector board..............................................................................................................................................................................................................70
Top cover with keyboard..............................................................................................................................................................................................71
7 Computer Setup (BIOS), TPM, and HP Sure Start......................................................................................................................................................73
Using Computer Setup ...........................................................................................................................................................................................................73
Navigating and selecting in Computer Setup ...........................................................................................................................................73
Restoring factory settings in Computer Setup..........................................................................................................................................73
Updating the BIOS ..........................................................................................................................................................................................................74
Determining the BIOS version ....................................................................................................................................................................74
Preparing for a BIOS update........................................................................................................................................................................74
Downloading a BIOS update.............................................................................................................................................................75
Installing a BIOS update.......................................................................................................................................................................75
v
Changing the boot order using the f9 prompt ...........................................................................................................................................76
TPM BIOS settings (select products only) ...............................................................................................................................................................76
Using HP Sure Start (select products only)..............................................................................................................................................................76
8 Backing up, restoring, and recovering...............................................................................................................................................................................77
Backing up information and creating recovery media....................................................................................................................................77
Using Windows tools for backing up..................................................................................................................................................................77
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)..........................77
Restoring and recovering your system.......................................................................................................................................................................77
Creating a system restore .......................................................................................................................................................................................78
Restoring and recovery methods........................................................................................................................................................................78
Recovering using HP Recovery media.............................................................................................................................................................78
Changing the computer boot order .................................................................................................................................................................. 79
Using HP Sure Recover (select products only).......................................................................................................................................... 79
9 Using HP PC Hardware Diagnostics..................................................................................................................................................................................80
Using HP PC Hardware Diagnostics Windows (select products only)................................................................................................80
Using an HP PC Hardware Diagnostics Windows hardware failure ID code.......................................................................80
Accessing HP PC Hardware Diagnostics Windows..............................................................................................................................80
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant.................................................80
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only).............81
Downloading HP PC Hardware Diagnostics Windows.........................................................................................................................81
Downloading the latest HP PC Hardware Diagnostics Windows version from HP..............................................81
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........................................81
Downloading HP Hardware Diagnostics Windows by product name or number (select products
only) ............................................................................................................................................................................................................................... 82
Installing HP PC Hardware Diagnostics Windows.................................................................................................................................. 82
Using HP PC Hardware Diagnostics UEFI ................................................................................................................................................................82
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code.................................................................................. 82
Starting HP PC Hardware Diagnostics UEFI............................................................................................................................................... 82
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products
only)...........................................................................................................................................................................................................................................83
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive...................................................................................83
Downloading the latest HP PC Hardware Diagnostics UEFI version.............................................................................84
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only) ...............................................................................................................................................................................................................................84
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)...................................................................84
Downloading Remote HP PC Hardware Diagnostics UEFI ...............................................................................................................84
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version.........................................................84
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number................................ 85
Customizing Remote HP PC Hardware Diagnostics UEFI settings............................................................................................85
10 Specifications..................................................................................................................................................................................................................................86
Computer specifications.....................................................................................................................................................................................................86
Display specifications.............................................................................................................................................................................................................87
Hard drive specifications......................................................................................................................................................................................................87
Solid-state drive specifications ......................................................................................................................................................................................88
vi
11 Statement of memory volatility............................................................................................................................................................................................89
Current BIOS steps ..................................................................................................................................................................................................................89
Nonvolatile memory usage ................................................................................................................................................................................................. 91
Questions and answers........................................................................................................................................................................................................ 92
Using HP Sure Start (select products only).............................................................................................................................................................93
12 Power cord set requirements................................................................................................................................................................................................94
Requirements for all countries ........................................................................................................................................................................................94
Requirements for specific countries and regions.............................................................................................................................................94
13 Swelling or deformation of notebook battery............................................................................................................................................................97
Swollen notebook batteries ................................................................................................................................................................................................97
Swollen battery is not a safety issue ................................................................................................................................................................97
Discontinue using a swollen battery .................................................................................................................................................................97
Replace a swollen battery.........................................................................................................................................................................................97
Minimize battery swelling......................................................................................................................................................................................................97
HP Adaptive Battery Optimizer (consumer notebooks).....................................................................................................................98
HP Battery Health Manager (commercial notebooks)........................................................................................................................98
14 Recycling..............................................................................................................................................................................................................................................99
Index..............................................................................................................................................................................................................................................................100
vii
Product description1
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP EliteBook X G1i 14 inch Notebook Next Gen AI PC
Processors Intel® Core™ Ultra7 268 (8 cores, 17 W)
Intel Core Ultra7 266 (8 cores, 17 W)
Intel Core Ultra7 258 (8 cores, 17 W)
Intel Core Ultra7 256 (8 cores, 17 W)
Intel Core Ultra5 238 (8 cores, 17 W)
Intel Core Ultra5 236 (8 cores, 17 W)
Intel Core Ultra5 228 (8 cores, 17 W)
Intel Core Ultra5 226 (8 cores, 17 W)
Graphics Intel integrated Soldered-on-Circuit (SoC)
Unified memory architecture (UMA)
Display 35.6 cm (14.0 in), narrow bezel, ultrawide viewing angle (UWVA)
2.5K (2560 × 1600), GorillaGlass7, antiglare, WLED + low blue light (LBL), Adobe RGB 100% + (DCI)-P3
100%, embedded DisplayPort™ (eDP) 1.4 + panel self refresh (PSR2) 120 Hz, non-Touch On Panel (nTOP),
bent display panel; typical brightness: 400 nits
2.5K (2650 × 1600), non-GorillaGlass7, antiglare, WLED + LBL, DCI-P3 100, eDP 1.4 + PSR2 120 Hz, variable
refresh rate (VRR), nTOP, bent display panel; typical brightness: 400 nits
Liquid crystal display (LCD), widescreen ultra extended graphics array (WUXGA, 1920 × 1200), antiglare,
LBL, standard red/green/blue (sRGB) 100, eDP 1.4 + PSR2 + I/O link (IOL), SureView5, TOP, bent display
panel, typical brightness: 800 nits
Liquid crystal display (LCD), widescreen ultra extended graphics array (WUXGA, 1920 × 1200), antiglare,
LBL, standard red/green/blue (sRGB) 100, eDP 1.4 + PSR2 + I/O link (IOL), SureView5, nTOP, bent display
panel, typical brightness: 800 nits
LCD, WUXGA (1920 × 1200), brightview, LED, sRGB 100, eDP 1.4 + PSR2, ACS, TOP, bent display panel,
typical brightness: 500 nits
LCD, WUXGA (1920 × 1200), antiglare, WLED + LBL, sRGB 100, eDP 1.4 + PSR2, low power (LP), ACS, nTOP,
bent display panel, typical brightness: 400 nits
LCD, WUXGA (1920 × 1200), antiglare, WLED + LBL, sRGB 100, eDP 1.4 + PSR2, ALS + ACS, SureView5, TOP,
bent display panel, typical brightness: 800 nits
LCD, WUXGA (1920 × 1200), antiglare, WLED + LBL, sRGB 100, eDP 1.4 + PSR2, ALS + ACS, SureView5, nTOP,
bent display panel, typical brightness: 800 nits
LCD, WUXGA (1920 × 1200), antiglare, WLED + LBL, sRGB 100, eDP 1.4 + PSR2, nTOP, bent display panel,
typical brightness: 400 nits
Memory Low-power double data rate (LPDDRx)-7500 support
Product description 1
Table 1-1 Product components and their descriptions (continued)
Category Description
Supports 64GB and 32 GB configurations
Primary storage 2280, Peripheral Component Interconnect Express (PCIe), Nonvolatile Memory Express (NVMe), solid-
state drives (SSDs)
For use in all countries and regions except the People's Republic of China
● 2 TB, 2280, PCIe-4×4, NVMe SSD with triple layer cell (TLC)
● 1 TB, 2280, PCIe-4×4, NVMe SSD with TLC
● 1 TB, 2280, PCIe, NVMe, value SSD
512 GB, 2280, PCIe, NVMe, value SSD
● 512 GB, PCIe-4×4, NVMe SSD with TLC
● 256 GB, 2280, PCIe, NVMe, value SSD
● 256 GB, 2280, PCIe, NVMe, value, SED SSD with TLC and OPAL2
For use only in the People's Republic of China
● 2 TB, 2280, PCIe-4×4, NVMe SSD with TLC
● 1 TB, 2280, PCIe-4×4, NVMe SSD with TLC
● 1 TB, 2280, PCIe, NVMe, value SSD
● 512 GB, PCIe-4×4, NVMe SSD with TLC
● 512 GB, 2280, PCIe, NVMe, SSD value SSD
● 256 GB, 2280, PCIe, NVMe, value SSD
eMMC On-board embedded MultiMedia Controller (eMMC v5.0) 32 GB configuration (MLC/TLC) MO-276
Audio and video Support for discrete amplifiers
Support for discrete Poly Studio
Support for quad speakers
Integrated HP AI Wide Vision Camera: Fixed, USB 2.0, 5 MP, infrared, wide field-of-view (WFOV)
Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise
suppression
Time-of-flight camera (ToF camera)
Wireless Wireless Local Area Network (WLAN)
Intel Fillmore Peak 2 BE201 M.2 2230 Wi-Fi® 7 + Bluetooth® 5.4 non-vPro WW WLAN
Intel Fillmore Peak 2 BE201 M.2 2230 Wi-Fi 7 + Bluetooth 5.4 vPro WW WLAN
Wireless Wide Area Network (WWAN)
Qualcomm® 9205 LTE-M (CAT-M1 fSVC) WWAN module Wireless Wide Area Network (WWAN)
HP R15 5G Solution WWAN
HP R15 4G LTE-Advanced Pro WWAN
NFC module Near Field Communication (NFC) Mirage WNC XRAV-1
Ports Hot plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect video
2 Chapter 1 Product description
Table 1-1 Product components and their descriptions (continued)
Category Description
Audio-out (headphone)/audio-in (microphone) combo jack
HDMI v2.0a supporting: up to 4096 × 2160 @ 60 Hz with HDCP 2.2
USB 5 Gbps port with HP Sleep and Charge
USB Type-C® power connector and 10 Gbps port with HP Sleep and Charge and DisplayPort™ output
USB Type-C power connectors and Thunderbolt™ ports with HP Sleep and Charge and DisplayPort
output (2)
Keyboard/pointing
devices
Keyboard
Full size, backlit, 3-coat paint, island style
Touchpad
Clickpad with image sensor
Multitouch gestures enabled
Precision touchpad support
Support for Modern Trackpad Gestures
Taps enabled as default
Power requirements Battery: 6 cell, 68 Whr, polymer, HP Long Life battery and 3 cell, 56 Whr, polymer, HP Long Life battery
HP Fast Charge Technology
AC adapters
Non-Power Factor Correction (nPFC) or Power Factor Correction (PFC)
100 W, USB Type-C with straight, slim barrel
65 W, USB Type-C with straight, slim barrel
65 W, USB Type-C, halogen free (HF), with straight, slim barrel
Power cord
● C5, 1.0 m (3.3 ft), conventional with sticker HF power cord
● C5, 1.0 m (3.3 ft), conventional with sticker power cord
● C5, 1.0 m (3.3 ft), premium with sticker power cord
Security ● Nano security lock
● Integrated fingerprint reader
● Privacy camera shutter door
Sensors ● HP Sure Platform
● Hall sensor
● Thermal sensor
Operating system Windows® 11 Pro
Windows 11 Pro Education
Windows 11 Home - HP recommends Windows 11 Pro for Business
Product description 3
Table 1-1 Product components and their descriptions (continued)
Category Description
Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business
Windows 11 Pro (Windows 11 Enterprise or Windows 10 Enterprise available with a Volume Licensing
Agreement)
Windows 11 Pro (preinstalled with Windows 10 Pro Downgrade)
FreeDOS
Serviceability End user replaceable part: AC adapter
4 Chapter 1 Product description
Components2
Your computer features top-rated components. This chapter provides details about your components,
where they are located, and how they work.
Locating hardware
Use these instructions to find out what hardware is installed on your computer.
■
Select the Search icon in the taskbar, type device manager in the search box, and then select the
Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press
fn+esc (select products only).
Locating software
Use these instructions to find out what software is installed on your computer:
■
Right-click the Start button, and then select Installed Apps.
Right
Use the illustration and table to identify the components on the right side of the computer.
Table 2-1
Right-side components and their descriptions
Component Description
(1) Nano SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card.
Components 5
Table 2-1 Right-side components and their descriptions (continued)
Component Description
(2) Battery light When AC power is connected:
● White: The battery charge is greater than 90 percent.
● Amber: The battery charge is from 0 to 90 percent.
● Off: The battery is not charging.
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery
level, the battery light begins blinking rapidly.
● Off: The battery is not charging.
(3) USB Type-C® power connector and 10 Gbps
port with HP Sleep and Charge and
DisplayPort™ output
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
– and –
Connects a USB device, provides high-speed data transfer,
and charges small devices (such as a smartphone), even
when the computer is off.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small
external device.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
(4) USB 5 Gbps port Connects a USB device and provides high-speed data
transfer.
NOTE: This port provides charging capability.
(5) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent,
but it might not prevent the computer from being mishandled
or stolen.
Left
Use the illustration and table to identify the components on the left side of the computer.
6
Chapter 2 Components
Table 2-2 Left-side components and their descriptions
Component Description
(1) HDMI port Connects an optional video or audio device, such as a
high-definition television, any compatible digital or audio
component, or a high-speed High Definition Multimedia
Interface (HDMI) device.
(2) USB Type-C® power connectors and
Thunderbolt™ ports with HP Sleep and
Charge and DisplayPort output (2)
Connect an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connect USB devices, provide high-speed data transfer, and
charge small devices (such as a smartphone), even when the
computer is off.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small
external device.
– and –
Connect a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer might also support a Thunderbolt
docking station.
(3) Battery light When AC power is connected:
● White: The battery charge is greater than 90 percent.
● Amber: The battery charge is from 0 to 90 percent.
● Off: The battery is not charging.
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery
level, the battery light begins blinking rapidly.
● Off: The battery is not charging.
(4) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices
.
To access this guide:
■
Select the Search icon in the taskbar, type HP
Documentation in the search box, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
(5) Magnetic pen attachment area (select
products only)
Holds an optional pen.
Left 7
360 modes (select products only)
If your computer offers 360 modes, the following illustration shows how you can use and fold your
device.
Display
Use the illustration and table to identify the display components.
Auto Lock and Awake
Auto Lock and Awake monitors your presence in front of the computer to save power and add security.
When you step away from the computer, the proximity sensor puts the computer into the Sleep state.
When you return to the computer, the sensor recognizes you and wakes the computer automatically.
Auto Lock and Awake is turned on by default.
To access Auto Lock and Awake:
1. Select the Start button, select Settings, select System, and then select Power & battery.
2. Select Screen and sleep, and then follow the on-screen instructions.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer
at night or for reading.
WARNING! To reduce the risk of serious injury, read the
Safety & Comfort Guide
. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The
Safety &
Comfort Guide
also provides important electrical and mechanical safety information. The
Safety &
Comfort Guide
is available on the web at http://www.hp.com/ergo.
8
Chapter 2 Components
Table 2-3 Display components and their descriptions
Component Description
(1) Internal microphones (2) Record sound.
(2) Camera lights (2) On: One or more cameras are in use.
(3) Cameras (2) Allow you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera
hardware and software installed on your product.
(4) Camera privacy cover By default, the camera lens is uncovered, but you can slide the
camera privacy cover to block the camera's view. To use the
camera, slide the camera privacy cover in the opposite direction
to reveal the lens.
NOTE: If you have both front-facing and rear-facing cameras,
when one camera lens is revealed and ready to use, the other is
concealed.
(5) Ambient light and color sensor Adjusts the brightness of the display, depending on the ambient
light, and manages and controls the color temperature. Color
temperature enables you to measure and adjust the warmth or
coolness of the light source
(6) WLAN antennas* (2) Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(7) WWAN antennas* (2) (select products only) Send and receive wireless signals to communicate with wireless
wide area networks (WWANs) and low-power wide area networks
(LPWAN).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the
Regulatory, Safety, and Environmental Notices
that applies to your country or region.
Low blue light mode (select products only)
9
To access this guide:
■
Select the Search icon in the taskbar, type HP Documentation in the search box, and then select
HP Documentation.
Keyboard area
Keyboards can vary by language.
NOTE: The keyboard, including the function keys and power key (select products only), is disabled in
stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell
mode.
Touchpad
The touchpad settings and components are described here.
Touchpad settings
You learn how to adjust the touchpad settings and components here.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then
press enter.
2. Choose a setting.
Turning on the touchpad
Follow these steps to turn on the touchpad.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then
press enter.
2. Using an external mouse, click the Touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
Touchpad components
Use the illustration and table to identify the touchpad components.
10
Chapter 2 Components
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your finger gestures to move the pointer or activate
items on the screen.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Near Field Communications (NFC) tapping
area and antenna (select products only)
Allows you to wirelessly share information when you tap it
with an NFC-enabled device.
(4) Right touchpad button Functions like the right button on an external mouse.
Lights
Use the illustration and table to identify the lights on the computer.
Lights
11
Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle
viewing.
(3) Mute light ● On: Computer sound is off.
● Off: Computer sound is on.
(4) Microphone mute light ● On: Microphone is off.
● Off: Microphone is on.
(5) Power light ● On: The computer is on.
● Blinking (select products only): The computer is in
the Sleep state, a power-saving state. The computer
shuts off power to the display and other unnecessary
components.
● Off: Depending on your computer model, the computer
is off, in Hibernation, or in Sleep. Hibernation is the
power-saving state that uses the least amount of power.
(6) Fn lock light On: The fn key is locked.
12 Chapter 2 Components
Buttons, speakers, and fingerprint reader
Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover
below the keyboard.
IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon
in the taskbar, type Sign-in options in the search box, and then select the Sign-on options app. If
Fingerprint recognition is not listed as an option, then your notebook does not include a fingerprint
reader.
Table 2-6 Buttons, speakers, and fingerprint reader and their descriptions
Component Description
(1) Speakers (2) Produce sound.
(2) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password
logon.
■
Touch your finger to the fingerprint reader.
IMPORTANT: To prevent fingerprint logon issues, make
sure when you register your fingerprint that all sides of
your finger are registered by the fingerprint reader.
Buttons, speakers, and fingerprint reader 13
Table 2-6 Buttons, speakers, and fingerprint reader and their descriptions (continued)
Component Description
(3) Power button ● When the computer is off, press the button briefly to turn
on the computer.
● When the computer is on, press the button briefly to
initiate Sleep.
● When the computer is in the Sleep state, press the
button briefly to exit Sleep (select products only).
● When the computer is in Hibernation, press the button
briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button
for at least 4 seconds to turn off the computer.
To learn more about your power settings, use the Power icon.
● Right-click the Power icon , and then select Power
and sleep settings.
Special keys
Use the illustration and table to identify the special keys.
Table 2-7
Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with another key. Such key combinations are
called
hot keys
.
14 Chapter 2 Components
Table 2-7 Special keys and their descriptions (continued)
Component Description
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again closes the Start
menu.
(4) Action keys Execute frequently used system functions.
(5) Windows Copilot key Opens Windows Copilot (select products only).
NOTE: Copilot in Windows requires Windows 11. Some
features require a neural processing unit (NPU). The timing of
feature delivery and availability varies by market and device.
You must have a Microsoft account to use the Copilot
feature. Where the Copilot feature is not available, pressing
the Copilot key opens the Bing search engine. See
http://aka.ms/WindowsAIFeatures.
(6) Power button ● When the computer is off, press the button briefly to
turn on the computer.
● When the computer is on, press the button briefly to
initiate Sleep.
● When the computer is in the Sleep state, press the
button briefly to exit Sleep (select products only).
● When the computer is in Hibernation, press the button
briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button
for at least 4 seconds to turn off the computer.
To learn more about your power settings, use the Power icon.
● Right-click the Power icon , and then select Power
and sleep settings.
Bottom
Use the illustration and table to identify the bottom components.
Bottom
15
Table 2-8 Bottom components and their descriptions
Component Description
(1) Speakers (2) Produce sound.
(2) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
Rear
Use the illustration and table to identify the rear component.
Table 2-9
Rear component and its description
Component Description
Vent (select products only) Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
16 Chapter 2 Components
Labels
The labels affixed to the computer provide information you might need when you troubleshoot system
problems or travel internationally with the computer. Labels might be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of
a tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support,
you might be asked for the serial number, the product number, or the model number. Locate this
information before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Table 2-10
Service label components
Component
(1) Serial number
(2) Product ID
(3) HP product name
Table 2-11 Service label components
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
Labels 17
Table 2-12 Service label components
Component
(1) HP product name
(2) Warranty period
(3) Product ID
(4) Serial number
● Regulatory labels—Provide regulatory information about the computer.
● Wireless certification labels—Provide information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Using a SIM card (select products only)
Use these instructions to insert a SIM card.
IMPORTANT: You can damage the SIM card if you insert the wrong size card or insert it or the SIM
card tray in the wrong direction. The card might also become stuck in the slot. Do not use SIM card
adapters. To prevent damage to the SIM card or connectors, use minimal force when inserting or
removing a SIM card.
Determining the correct SIM card size for your computer
Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your
computer.
1. Go to http://www.hp.com/support, and then search for your computer by product name or number.
2. Select Product Information.
3. Refer to the listed options to determine which card to purchase.
Inserting a nano SIM card
To insert a nano SIM card, follow these steps.
1. Turn off the computer by using the Shut down command.
2. Insert a small straightened paper clip into the card tray access hole.
3. Press in gently on the clip until the card tray is ejected (1).
4. Remove the tray (2) from the computer and insert the card (3).
18
Chapter 2 Components
5. Replace the tray in the computer. Press in gently on the tray (4) until it is firmly seated.
To remove the SIM card, insert a small straightened paper clip into the card tray access hole and press
in gently on the clip. The tray will pop out of the slot. Remove the SIM card. Replace the tray in the
computer and press in gently on the tray until it is firmly seated.
Inserting a nano SIM card
19
Illustrated parts catalog3
Use this chapter to determine the spare parts that are available for the computer.
Computer major components
To identify the computer major components, use this illustration and table.
NOTE: HP continually improves and changes product parts. For complete and current information
about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region,
and then follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the service tag at the bottom of your computer.
20
Chapter 3 Illustrated parts catalog
Table 3-1 Computer major component descriptions and part numbers
Item Component Spare part number
(1) Display assembly
35.6 cm (14.0 in), brightview, UWVA, OLED + LBL, nTOP, with infrared webcam, for use on
computer models equipped with WLAN; typical brightness: 400 nits
P24147-001
35.6 cm (14.0 in), brightview, WUXGA, TOP, with privacy filter and infrared webcam, for use on
computer models equipped with WWAN; typical brightness: 800 nits
P24156-001
35.6 cm (14.0 in), brightview, UWVA, OLED + LBL, nTOP, with infrared webcam, for use on
computer models equipped with WLAN; typical brightness: 800 nits
P24155-001
35.6 cm (14.0 in), brightview, WUXGA, TOP, with privacy filter and infrared webcam, for use on
computer models equipped with WWAN; typical brightness: 800 nits
P24148-001
35.6 cm (14.0 in), antiglare, WUXGA, TOP, with privacy filter and infrared webcam, for use on
computer models equipped with WLAN; typical brightness: 400 nits
P24149-001
Computer major components 21
Table 3-1 Computer major component descriptions and part numbers (continued)
Item Component Spare part number
35.6 cm (14.0 in), 2.5K, DBTS, antiglare, TOP, with privacy filter and infrared webcam, for use on
computer models equipped with WLAN; typical brightness: 400 nits
P24150-001
35.6 cm (14.0 in), 2.5K, DBTS, antiglare, TOP, with privacy filter and infrared webcam, for use on
computer models equipped with WWAN; typical brightness: 400 nits
P24151-001
35.6 cm (14.0 in), antiglare, WUXGA, TOP, with privacy filter and infrared webcam, for use on
computer models equipped with WWAN; typical brightness: 400 nits
P24152-001
35.6 cm (14.0 in), antiglare, WUXGA, TOP, with privacy filter and infrared webcam, for use on
computer models equipped with WLAN; typical brightness: 800 nits
P24153-001
35.6 cm (14.0 in), antiglare, WUXGA, TOP, with privacy filter and infrared webcam, for use on
computer models equipped with WLAN; typical brightness: 800 nits
P24154-001
35.6 cm (14.0 in), brightview, UWVA, OLED + LBL, nTOP, with infrared webcam, for use on
computer models equipped with WLAN; typical brightness: 400 nits
P32452-001
35.6 cm (14.0 in), brightview, UWVA, OLED + LBL, nTOP, with infrared webcam, for use on
computer models equipped with WWAN; typical brightness: 400 nits
P32453-001
35.6 cm (14.0 in), antiglare, WUXGA, TOP, with privacy filter and infrared webcam, for use on
computer models equipped with WLAN; typical brightness: 400 nits
P32454-001
35.6 cm (14.0 in), antiglare, WUXGA, TOP, with privacy filter and infrared webcam, for use on
computer models equipped with WWAN; typical brightness: 400 nits
P32455-001
35.6 cm (14.0 in), 2.5K, DBTS, antiglare, TOP, with privacy filter and infrared webcam, for use on
computer models equipped with WLAN; typical brightness: 400 nits
P32456-001
35.6 cm (14.0 in), 2.5K, DBTS, antiglare, TOP, with privacy filter and infrared webcam, for use on
computer models equipped with WWAN; typical brightness: 400 nits
P32457-001
35.6 cm (14.0 in), antiglare, WUXGA, TOP, with privacy filter and infrared webcam, for use on
computer models equipped with WLAN; typical brightness: 800 nits
P32458-001
35.6 cm (14.0 in), antiglare, WUXGA, TOP, with privacy filter and infrared webcam, for use on
computer models equipped with WWAN; typical brightness: 800 nits
P32459-001
35.6 cm (14.0 in), antiglare, WUXGA, TOP, DBTS, with privacy filter and infrared webcam, for use
on computer models equipped with WLAN; typical brightness: 800 nits
P32460-001
35.6 cm (14.0 in), antiglare, WUXGA, TOP, DBTS, with privacy filter and infrared webcam, for use
on computer models equipped with WWAN; typical brightness: 800 nits
P32461-001
(2) Top cover with keyboard
Top cover with keyboard with backlight for use on computer models equipped with privacy
filter (includes backlight cable and keyboard cable)
P24158-XXX
P32462-XXX
Top cover with keyboard with backlight for use on computer models not equipped with privacy
filter (includes backlight cable and keyboard cable)
P24157-XXX
P32463-XXX
NOTE: For a detailed list of country codes, see Top cover with keyboard on page 71.
(3a) Fingerprint reader (includes cable) N98113-001
P32589-001
Power button without fingerprint reader (not illustrated, includes cable) N98114-001
P32590-001
22 Chapter 3 Illustrated parts catalog
Table 3-1 Computer major component descriptions and part numbers (continued)
Item Component Spare part number
(3b) Fingerprint reader cable
NOTE: The fingerprint reader spare part kit does not include the fingerprint reader cable .
The fingerprint reader cable is included in the Cable Kit, spare part number P28061-001.
(4a) Transfer board (includes cable) P28064-001
(4b) Transfer board cable: Included with the transfer board P28064-001
(5a) Touchpad
NOTE: The touchpad spare part includes the touchpad cable.
For use on computer models equipped with NFC (includes NFC module antenna) P28068-001
P32351-001
For use on computer models not equipped with NFC P28069-001
P32352-001
(5b) Touchpad cable: Included in the Cable Kit, spare part number P28061-001.
(6a) NFC module 914758-001
(6b) NFC module cable: Included in the Cable Kit, spare part number P28061-001.
(7) WWAN module
Qualcomm 9205 LTE-M (CAT-M1 fSVC) WWAN module P11676-005
HP R15 5G Solution WWAN P06930-005
HP R15 4G LTE-Advanced Pro WWAN P20951-005
(8) SSD
For use in all countries and regions
2 TB, 2280, PCIe-4×4, NVMe SSD with TLC N77396-001
1 TB, 2280, PCIe-4×4, NVMe, SSD with TLC N77395-001
1 TB, M.2 2280, PCIe-4×4, NVMe, value SSD N77394-001
512 GB, M.2 2280, PCIe-4×4, SSD with SED and TLC N86921-001
512 GB, 2280, PCIe-4×4, NVMe, SSD with TLC N77393-001
512 GB, 2280, PCIe-4×4, NVMe, value SSD N77392-001
256 GB, 2280, PCIe-4×4, NVMe, value SSD N77391-001
SSD bracket: (not illustrated) Included in the Bracket Kit, spare part number N98115-001
(9) WLAN module
Intel BE201 M.2 2230 Wi-Fi 7 + Bluetooth 5.4 vPro WW WLAN module N86465-001
Intel BE201 M.2 2230 Wi-Fi 7 + Bluetooth 5.4 non-vPro WW WLAN module N86466-001
(10a) System board (includes integrated processor, a graphics subsystem with UMA memory, and
replacement thermal material)
For use in all countries and regions
Computer major components 23
Table 3-1 Computer major component descriptions and part numbers (continued)
Item Component Spare part number
Equipped with an Intel Core U5-236V processor, 16 GB of system memory, and the Windows 11
operating system
P24137-601
Equipped with an Intel Core U5-236V processor, 32 GB of system memory, and the Windows 11
operating system
P24138-601
Equipped with an Intel Core U7-266V processor, 16 GB of system memory, and the Windows 11
operating system
P24139-601
Equipped with an Intel Core U7-268V processor, 32 GB of system memory, and the Windows 11
operating system
P24140-601
Equipped with an Intel Core U7-268V processor, 32 GB of system memory, OSR, and the
Windows 11 operating system
P24141-601
Equipped with an Intel Core U5-238V processor, 32 GB of system memory, OSR, and the
Windows 11 operating system
P24142-601
Equipped with an Intel Core U5-226V processor, 16 GB of system memory, and the Windows 11
operating system
P24143-601
Equipped with an Intel Core U5-228V processor, 32 GB of system memory, and the Windows 11
operating system
P24144-601
Equipped with an Intel Core U7-256V processor, 16 GB of system memory, and the Windows 11
operating system
P24145-601
Equipped with an Intel Core U7-258V processor, 32 GB of system memory, and the Windows 11
operating system
P24146-601
Equipped with an Intel Core U5-236V processor, 16 GB of system memory, and the Windows 11
operating system
P32442-601
Equipped with an Intel Core U5-238V processor, 32 GB of system memory, and the Windows 11
operating system
P32443-601
Equipped with an Intel Core U7-266V processor, 16 GB of system memory, and the Windows 11
operating system
P32444-601
Equipped with an Intel Core U768-268V processor, 32 GB of system memory, and the
Windows 11 operating system
P32445-601
Equipped with an Intel Core 68-236V processor, 32 GB of system memory, OSR, and the
Windows 11 operating system
P32446-601
Equipped with an Intel Core U5-238V processor, 32 GB of system memory, OSR, and the
Windows 11 operating system
P32447-601
Equipped with an Intel Core U5-226V processor, 16 GB of system memory, and the Windows 11
operating system
P32448-601
Equipped with an Intel Core U5-228V processor, 32 GB of system memory, and the Windows 11
operating system
P32449-601
Equipped with an Intel Core U7-256V processor, 16 GB of system memory, and the Windows 11
operating system
P32450-601
Equipped with an Intel Core U7-258V processor, 32 GB of system memory, and the Windows 11
operating system
P32451-601
(10b) Left and right I/O bracket holders: Included in the Plastics Kit, spare part number P28065-001
(10c) Left and right I/O brackets: Included in the Bracket Kit, spare part number N98115-001
(10d) Middle hook holder: Included in the Plastics Kit, spare part number P28065-001
24 Chapter 3 Illustrated parts catalog
Table 3-1 Computer major component descriptions and part numbers (continued)
Item Component Spare part number
(10e) Security bracket: Not available as a spare part
(11) Fan/heat sink assembly (includes captive screws and replacement thermal material) P28063-001
(12) Speakers (includes left and right speakers, cables, and six rubber isolators) P28067-001
(13) Battery (includes cable)
6 cell, 68 Whr, Li-ion battery P34002-001
3 cell, 56 Whr, Li-ion battery P34001-001
(14) Bottom cover (includes one long rubber foot and two short rubber feet)
For use only on computer models equipped with WWAN capability P28060-001
P32465-001
For use only on computer models not equipped with WWAN capability P28059-001
P32464-001
Miscellaneous parts
To identify the miscellaneous parts, use this table.
Table 3-2
Miscellaneous part descriptions and part numbers
Component Spare part number
AC adapter
120 W HP Smart adapter (PFC, 7.4 mm, slim) L89695-001
120 W HP Smart adapter (PFC, RC, 4.5 mm, slim) M95377-001
100 W AC adapter (nPFC, 3 prong, USB Type-C PD) N57045-001
65 W AC adapter (nFPC, 3 prong, USB Type-C, slim) M54350-001
65 W AC adapter 65W (nPFC, USB Type-C, 1.8 m [6.6 ft]) L67440-001
65 W AC adapter (nPFC, USB Type-C, 1.8 m [6.6 ft], HF) N90678-001
65 W AC adapter (PD) P02292-001
65 W AC adapter (USB Type-C), nPFC N99217-001
65 W AC adapter (USB Type-C) N05175-001
Adapter
HP HDMI–to–VGA adapter 701943-001
HP USB 3.0–to–Gigabit RJ45 adapter M95984-001
HP USB Type-C–to–HDMI 2.0 adapter 935325-001
HP USB Type-C–to–RJ45 adapter M95985-001
USB Type-C–to–USB Type-A adapter L65254-001
USB Type-C–to–DisplayPort G2 adapter and cable N81435-001
Miscellaneous parts 25
Table 3-2 Miscellaneous part descriptions and part numbers (continued)
Component Spare part number
Backpack
HP 14.1 inch Business slim top load backpack L05333-001
HP Prelude Pro 15.6 inch backpack M03617-001
HP Prelude Pro 15.6 inch top load backpack M03618-001
Bag
HP 14.1 inch Business laptop bag M55007-001
HP 16 inch Executive laptop bag N19980-001
HP Renew Sleeve 14.1 laptop N19981-001
Bracket Kit (includes I/O brackets, memory module shields, SIM tray, and SSD shield) P35098-001
Cable
HP Thunderbolt G4 120 W cable (0.8 m [2.6 ft]) M88058-001
USB Type-C male–to–USB Type-A male cable (1.0 m [3.3 ft]) L65353-001
Cable Kit (includes fingerprint reader cable, NFC module cable, and touchpad cable) P28061-001
HP Thunderbolt G4 280 W dock (includes combination cable) M97106-001
HP Thunderbolt G4 120 W dock (includes cable) M97105-001
HP Thunderbolt 120 W dock (includes cable) L15809-001
Bottom case for HP USB Type-C dock L65256-001
HP USB Type-C G5 Essential dock N31329-001
HP USB Type-A/-C universal dock (includes cable) L64087-001
Bottom case for HP USB Type-A/-C universal dock L64088-001
HP USB External DVD+-RW Drive 747080-001
Duck head adapter (for use in Japan) L33157-001
Headset (VY, 60 UC, with touchscreen) N73088-001
Hub
HP universal USB Type-C multidevice hub M96822-001
USB Type-C G3, multiport, travel N60372-001
HP USB keyboard (United States layout) L95712-001
Lock
HP Essential nano combination cable lock N10501-001
HP nano combination cable lock N10500-001
HP nano lock 918431-001
Mouse
HP 435 wireless mouse M62277-001
HP 715 black multidevice mouse N21845-001
26 Chapter 3 Illustrated parts catalog
Table 3-2 Miscellaneous part descriptions and part numbers (continued)
Component Spare part number
HP 935 Creator mouse M16122-001
HP USB mouse L95713-001
Power cord (C5, 1.0 m [3.3 ft], conventional with sticker) + AC adapter bundle for use in Thailand M85418-001
Power cord (C5, 1.0 m [3.3 ft], conventional with sticker):
For use in Argentina L19357-001
For use in Australia L19358-001
For use in Brazil L19359-001
For use in Denmark L19360-001
For use in Europe L19361-001
For use in India L19363-001
For use in Israel L19362-001
For use in Italy L19364-001
For use in Japan L19365-001
For use in North America L19367-001
For use in the People's Republic of China L19368-001
For use in South Africa L19369-001
For use in South Korea L19366-001
For use in Switzerland L19370-001
For use in Taiwan L19372-001
For use in Thailand L19371-001
For use in the United Kingdom L19373-001
Power cord (C5, 1.0 m [3.3 ft], conventional with sticker, HF):
For use in Denmark M79264-001
For use in Europe M79266-001
For use in Israel M82712-001
For use in Switzerland M79265-001
For use in the United Kingdom M82711-001
Power cord (C5, 1.0 m [3.3 ft], premium with sticker) + AC adapter bundle for use in Thailand M85421-001
Power cord (C5, 1.0 m [3.3 ft], premium with sticker):
For use in Argentina L30811-001
For use in Australia L22327-001
For use in Brazil L30812-001
For use in Denmark L22322-001
For use in Europe L22321-001
Miscellaneous parts 27
Table 3-2 Miscellaneous part descriptions and part numbers (continued)
Component Spare part number
For use in India L22624-001
For use in Israel L22323-001
For use in Italy L30813-001
For use in Japan L22330-001
For use in North America L22319-001
For use in the People's Republic of China L21930-001
For use in South Africa L22325-001
For use in South Korea L22328-001
For use in Switzerland L22324-001
For use in Taiwan L22329-001
For use in Thailand L22326-001
For use in the United Kingdom L22320-001
Power cord (C5, 1.0 m [3.3 ft], premium with sticker, NP):
For use in Argentina L42493-001
For use in Australia L42486-001
For use in Denmark L42487-001
For use in Europe L42488-001
For use in Israel L42489-001
For use in Japan L42490-001
For use in North America L42492-001
For use in South Korea L42491-001
For use in Switzerland L42494-001
For use in Taiwan L42496-001
For use in Thailand L42495-001
For use in the United Kingdom L42497-001
Power cord (C5, 1.8 m [6.0 ft], conventional with sticker):
For use in Argentina L19357-002
For use in Australia L19358-002
For use in Brazil L19359-002
For use in Denmark L19360-002
For use in Europe L19361-002
For use in India L19363-002
For use in Israel L19362-002
For use in Italy L19364-002
28 Chapter 3 Illustrated parts catalog
Table 3-2 Miscellaneous part descriptions and part numbers (continued)
Component Spare part number
For use in Japan L19365-002
For use in North America L19367-002
For use in the People's Republic of China L19368-002
For use in South Africa L19369-002
For use in South Korea L19366-002
For use in Switzerland L19370-002
For use in Taiwan L19372-002
For use in Thailand L19371-002
For use in the United Kingdom L19373-002
Power cord (C5, 1.8 m [6.0 ft], premium with sticker, DH, FX for use in Brazil) L19341-002
Power cord (C13, 1.0 m [3.3 ft], premium with tag)
For use in Argentina L32029-001
For use in Brazil L32030-001
For use in Italy L32031-001
Power cord (C13, 1.0 m [3.3 ft], premium with tag LW)
For use in Australia N24670-002
For use in Denmark N24672-001
For use in Europe N24669-001
For use in India N24679-001
For use in Israel N24678-001
For use in Japan N24680-001
For use in North America N24671-001
For use in the People's Republic of China N24676-001
For use in South Africa N24674-001
For use in South Korea N24675-001
For use in Switzerland N24673-001
For use in Taiwan N24677-001
For use in the United Kingdom N24668-001
Screw Kit N98121-001
Screw Kit
For Adicora dock
L64089-001
Pen
AES 2.0 PEN with app button with LIF L57041-001
AES 2.0 PEN with app button with LIFBLK L57042-001
Miscellaneous parts 29
Removal and replacement procedures
preliminary requirements
4
Use this information to properly prepare to disassemble and reassemble the computer.
Tools required
You need the following tools to complete the removal and replacement procedures:
● Tweezers
● Nonconductive, nonmarking pry tool
● Magnetic Phillips P1 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly and all
accompanying screws away from the work area to prevent damage.
Plastic parts
Using excessive force during disassembly and reassembly can damage plastic parts.
Cables and connectors
Handle cables with extreme care to avoid damage.
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables
by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that
cables are routed so that they cannot be caught or snagged as you remove or replace parts. Handle flex
cables with extreme care; these cables tear easily.
Drive handling
Note the following guidelines when handling drives.
IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation or Sleep mode, turn the computer on, and then shut it down
through the operating system.
30
Chapter 4 Removal and replacement procedures preliminary requirements
● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical
drive tray is closed.
● Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
● Avoid dropping drives from any height onto any surface.
● After removing a hard drive or an optical drive, place it in a static-proof bag.
● Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or
speakers.
● Avoid exposing a drive to temperature extremes or liquids.
● If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of
protective packaging, and label the package “FRAGILE.”
Electrostatic discharge information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic
device exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work
perfectly throughout a normal cycle. The device might function normally for a while, but it has been
degraded in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
IMPORTANT: To prevent damage to the device when you remove or install internal components,
observe these precautions:
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Before touching an electronic component, discharge static electricity by using the guidelines
described in Personal grounding methods and equipment on page 32.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● If you remove a component, place it in an electrostatic-safe container.
Generating static electricity
Follow these static electricity guidelines:
● Different activities generate different amounts of static electricity.
● Static electricity increases as humidity decreases.
Electrostatic discharge information
31
Table 4-1 Static electricity occurrence based on activity and humidity
Event 55% relative
humidity
40% relative
humidity
10% relative
humidity
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing dual in-line packages (DIPs) from plastic tube
7,500 V
3,000 V
400 V
400 V
15,000 V
5,000 V
800 V
700 V
35,000 V
12,000 V
6,000 V
2,000 V
Removing DIPs from vinyl tray
Removing DIPs from polystyrene foam
Removing bubble pack from PCB (printed circuit board)
Packing PCBs in foam-lined box
2,000 V
3,500 V
7,000 V
5,000 V
4,000 V
5,000 V
20,000 V
11,000 V
11,500 V
14,500 V
26,500 V
21,000 V
NOTE: Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene
foam.
As little as 700 V of static electricity can degrade a product.
Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree
of sensitivity.
The following packaging and grounding precautions are necessary to prevent static electricity damage
to electronic components:
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.
● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.
Personal grounding methods and equipment
Using certain equipment can prevent static electricity damage to electronic components.
● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To
provide proper ground, wear a strap snug against bare skin. Verify that the ground cord is connected
and fits snugly into the banana plug connector on the grounding mat or workstation.
● You can use heel straps, toe straps, and boot straps at standing workstations. These straps are
compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use
them on both feet with a maximum of 1 MΩ ±10% resistance between the operator and ground.
32
Chapter 4 Removal and replacement procedures preliminary requirements
Table 4-2 Static shielding protection levels
Method Voltage
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
1,500
7,500
15,000
Grounding the work area
To prevent static damage at the work area, follow these precautions:
● Cover the work surface with approved static-dissipative material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate.
Handle them only at static-free work areas.
● Turn off power and input signals before inserting and removing connectors or test equipment.
● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
polystyrene foam.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● Avoid contact with pins, leads, or circuitry.
Recommended materials and equipment
HP recommends certain materials and equipment to prevent static electricity:
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance
● Static-dissipative table or floor mats with hard tie to ground
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing 1 MΩ ±10% resistance
● Material handling packages
● Conductive plastic bags
Grounding the work area
33
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes
Cleaning your computer
Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its
best. Use the following information to safely clean the external surfaces of your computer.
Enabling HP Easy Clean (select products only)
HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software
disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that
you can clean all computer surfaces.
1. Start HP Easy Clean in one of the following ways:
● Select the Start menu, and then select HP Easy Clean.
● Select the HP Easy Clean icon in the taskbar.
● Select Start, and then select the HP Easy Clean tile.
2. Now that your device is disabled for a short period, see Removing dirt and debris from your
computer on page 34 for the recommended steps to clean the high-touch, external surfaces
on your computer. After you remove the dirt and debris, you can also clean the surfaces with a
disinfectant. See Cleaning your computer with a disinfectant on page 35 for guidelines to help
prevent the spread of harmful bacteria and viruses.
Removing dirt and debris from your computer
Here are the recommended steps to clean dirt and debris from your computer.
For computers with wood veneer, see Caring for wood veneer (select products only) on page 36.
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is
turned on or plugged in.
3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
34
Chapter 4 Removal and replacement procedures preliminary requirements
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids
directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing
hydrogen peroxide or bleach that might damage the finish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB
cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
See Cleaning your computer with a disinfectant on page 35 for recommended steps to clean the
high-touch, external surfaces on your computer to help prevent the spread of harmful bacteria and
viruses.
Cleaning your computer with a disinfectant
The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a
best practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from
your computer on page 34, Caring for wood veneer (select products only) on page 36, or both, you
might also choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning
guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also
known as rubbing alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your computer:
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is
turned on or plugged in.
3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should
be moist, but not dripping wet.
CAUTION: Do not use any of the following chemicals or any solutions that contain them, including
spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia,
ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner,
benzene, or toluene.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids
directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing
hydrogen peroxide or bleach that might damage the finish.
Cleaning your computer with a disinfectant
35
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB
cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
Caring for wood veneer (select products only)
Your product might feature high-quality wood veneer. As with all natural wood products, proper care is
important for best results over the life of the product. Because of the nature of natural wood, you might
see unique variations in the grain pattern or subtle variations in color, which are normal.
● Clean the wood with a dry, static-free microfiber cloth or chamois.
● Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone,
turpentine, or other petroleum-based solvents.
● Do not expose the wood to sun or moisture for long periods of time.
● If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth.
● Avoid contact with any substance that might dye or discolor the wood.
● Avoid contact with sharp objects or rough surfaces that might scratch the wood.
See Removing dirt and debris from your computer on page 34 for the recommended steps to clean
the high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also
clean the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 35 for
sanitizing guidelines to help prevent the spread of harmful bacteria and viruses.
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or
nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Accessing support information
To find the HP support that you need, use this information.
36
Chapter 4 Removal and replacement procedures preliminary requirements
Table 4-3 Support information locations
Service consideration Path to access information
Records of reported failure incidents stored
on the computer
Windows®:
Preoperating system failures are logged in the BIOS Event Log. To view the BIOS
Event Log:
1. Press the power button.
2. Immediately and repeatedly press esc when the power button light turns
white.
NOTE: If you do not press esc at the appropriate time, you must restart the
computer and again repeatedly press esc when the power button light turns
white to access the utility.
3. Press f10 to enter the BIOS setup.
4. Complete one of these tasks:
● (On commercial products) Under the Main tab, select BIOS event log,
and then select
View BIOS Event Log.
● (On consumer products) Under the Main tab, select System Log.
Post-operating system failures are logged in the Event Viewer.
1. Turn on the computer and allow the operating system to open.
2. Select the search icon in the taskbar.
3. Type Event Viewer, and then press enter.
4. Select the log from the left panel. Details display in the right panel.
Chrome™:
1. Go to support.google.com/chrome.
2. Search collect Chrome device logs.
Technical bulletins
To locate technical bulletins:
1. Go to www.hp.com.
2. Place the cursor over Problem solving to display more options.
3. Select Support & Troubleshooting.
4. Type the serial number, product number, or product name to go to the
product support page.
5. Select Advisories to view technical bulletins.
Repair professionals To locate repair professionals:
1. Go to www.hp.com.
2. Place the cursor over Support resources to display more options.
3. Select Authorized service providers.
Accessing support information 37
Table 4-3 Support information locations (continued)
Service consideration Path to access information
Component and diagnosis information,
failure detection, and required action
To locate diagnosis information and actions:
1. Go to http://www.hp.com/go/techcenter/pcdiags.
2. Select Get Support.
3. Near the bottom of the window, select Notebook PCs, and then select your
location.
38 Chapter 4 Removal and replacement procedures preliminary requirements
Removal and replacement procedures for
Customer Self-Repair parts
5
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part that is not
supported by the Customer Self-Repair program can void your warranty. Check your warranty to
determine whether Customer Self-Repair is supported in your location.
NOTE: The HP Support YouTube Channel (in English) has videos that provide step-by-step removal
and replacement instructions for many common parts and models.
Component replacement procedures
To remove and replace computer components, use these procedures.
NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the service tag at the bottom of your computer.
NOTE: HP continually improves and changes product parts. For complete and current information
about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or
region, and then follow the on-screen instructions.
Make special note of each screw size and location during removal and replacement.
Preparation for disassembly
To remove and replace computer components, use these procedures:
For initial safety procedures, see Removal and replacement procedures preliminary requirements on
page 30.
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation or Sleep
mode, turn the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Bottom cover
To remove the bottom cover, use this procedure and illustration.
Table 5-1
Bottom cover descriptions and part number
Description Spare part number
For use only on computer models equipped with WWAN capability P28060-001
For use only on computer models equipped with WWAN capability P32465-001
For use only on computer models not equipped with WWAN capability P32464-001
Removal and replacement procedures for Customer Self-Repair parts 39
Table 5-1 Bottom cover descriptions and part number (continued)
Description Spare part number
For use only on computer models not equipped with WWAN capability P28059-001
Before removing the bottom cover, prepare the computer for disassembly (see Preparation for
disassembly on page 39).
Remove the bottom cover:
1. Close the computer and rest it upside down on a flat work surface with the front toward you.
2. Loosen the four Phillips captive screws that secure the bottom cover to the computer
3. Use a plastic, thin tool (1) to separate the front edge of the bottom cover from the computer.
40
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
4. Swing the rear edge of the bottom cover (2) up and forward until it releases from the computer, and
then remove the bottom cover (3).
To replace the bottom cover, reverse the removal procedures.
Battery
The battery removal procedure differs depending on whether you are removing and replacing the
existing battery or installing a new battery. To install a new battery, you must use a revive kit.
● To remove and replace the existing battery, see Removing and reinstalling the same battery on page
41.
● To install a new battery, see Installing a new battery on page 42.
Removing and reinstalling the same battery
To remove the battery, use this procedure and illustration.
WARNING! To avoid personal injury and damage to the product:
● Do
not
puncture, twist, or crack the battery.
● Do
not
cause an external puncture or rupture to the battery, which can cause a short inside the
battery that can result in battery thermal runaway.
● Do
not
handle or touch the battery enclosure with sharp objects such as tweezers or pliers, which
might puncture the battery.
● Do
not
compress or squeeze the battery case with tools or heavy objects stacked on top of the
case. These actions can apply undue force on the battery.
● Do
not
touch the connectors with any metallic surface or object, such as metal tools, screws, or
coins, which can cause shorting across the connectors.
For additional battery information, see the
Regulatory, Safety, and Environmental Notices
. To access
this guide, select the Search icon in the taskbar, type HP Documentation in the search box, and then
select HP Documentation.
Battery
41
Before removing the battery, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 39).
2. Remove the bottom cover (see Bottom cover on page 39).
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the
computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of
information. To prevent loss of information, save your work or shut down the computer through
Windows before you remove the battery.
Remove the battery:
1. Disconnect the battery cable (1) from the system board.
2. Swing the battery latches (2) toward the inside of the computer.
3. Lift the front edge of the battery (3) until it rests at an angle, and then remove the battery (4) from
the computer.
To reinstall the battery, reverse the removal procedures.
NOTE: When reinstalling the battery, be sure to completely reassemble the computer and plug in the
AC adapter before turning the computer on.
Installing a new battery
To replace the battery, use these procedures and illustrations. You must use a revive kit to remove the
old battery and install a new one. The revive kit includes an empty containment tray and a containment
tray with a battery preinstalled.
Table 5-2
Battery descriptions and part numbers
Description Spare part number
6 cell, 68 Whr, Li-ion battery P34002-001
3 cell, 56 Whr, Li-ion battery P34001-001
42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Before starting this replacement procedure:
● Ensure other individuals are sufficiently clear of your workspace.
● Ensure your workspace is clear of any flammable material such as paper or oils.
● Locate the nearest ABC dry chemical fire-extinguisher for use in an emergency.
WARNING! This procedure requires removing the battery or disconnecting the battery cable. Use
care to avoid bending, twisting, or puncturing the battery regardless of its condition. Failure to follow
this replacement guide or to use HP recommended tools might damage the system and/or cause a
safety hazard.
● Do
not
remove the battery from the containment tray.
● Do
not
handle or touch the battery enclosure with sharp objects such as tweezers or pliers, which
might puncture the battery.
● Do
not
touch the connectors with any metallic surface or object, such as metal tools, screws, or
coins, which can cause shorting across the connectors.
Should a part become stuck or difficult to remove when opening a unit where a swollen battery is
suspected, or if the battery becomes stuck in the unit, stop, and contact HP Support for assistance. Do
not try to remove a battery by force.
NOTE: Latch locations and internal components might vary.
Before removing the battery, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 39).
2. Remove the bottom cover (see Bottom cover on page 39).
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the
computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of
information. To prevent loss of information, save your work or shut down the computer through
Windows before you remove the battery.
1. Remove the battery using the revive kit:
Installing a new battery
43
a. Disconnect the battery cable from the system board. Connector location might vary.
b. Open the empty battery containment tray.
c. Remove the paper backing layer from the adhesive on the tray.
d. Turn the tray (1) over so that the adhesive is facing down.
e. Place the tray (2) centered on the battery.
44
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
f. Press down on the indentations on the tray (3) to adhere it to the battery.
g. Rotate to unlock the latches (1) that secure the battery to the computer. Latch locations might
vary.
h. Lift the top of the tray (2) to remove the battery from the computer.
Installing a new battery
45
i. Rotate the battery up and over into the cavity of the containment tray.
NOTE: Please recycle responsibly. For more information about recycling programs, see the
HP website at http://www.hp.com/recycle.
2. Install the battery using the revive kit:
a. Open the containment tray that includes the new battery.
b. Turn the tray (1) over so the battery is facing downward, and then insert the battery (2) into the
computer. Adhesive secures the battery to the tray.
c. Rotate to lock the latches (1) to secure the battery. Latch locations might vary.
46
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
d. Lift the containment tray (2) off the battery.
e. Connect the battery cable to the system board. Connector location might vary.
NOTE: When replacing the battery, be sure to completely reassemble the computer and plug in the
AC adapter before turning the computer on.
WLAN module
To remove the WLAN module, use this procedure and illustration.
Table 5-3
WLAN module descriptions and part numbers
Description Spare part number
Intel BE201 M.2 2230 Wi-Fi 7 + Bluetooth 5.4 vPro WW WLAN module N86465-005
Intel BE201 M.2 2230 Wi-Fi 7 + Bluetooth 5.4 non-vPro WW WLAN module N86466-005
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and then receive a warning message,
remove the module to restore device functionality, and then contact technical support.
WLAN module
47
Before removing the WLAN module, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 39).
2. Remove the bottom cover (see Bottom cover on page 39).
3. Disconnect the battery cable from the computer (see Battery on page 41).
Remove the WLAN module:
1. Carefully disconnect the two WLAN antenna cables (1) from the terminals on the WLAN module.
Computer models have either one or two WLAN antennas. On models with two antennas, the #1
WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 WLAN antenna cable
connects to the WLAN module #2 Aux terminal.
2. Remove the Phillips M2.0 × 2.4 screw (2) that secures the WLAN module to the system board.
3. Lift the edge of the WLAN module (3) opposite until it rests at an angle.
4. Remove the WLAN module (4) by pulling the module away from the slot at an angle.
48
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
5. If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective
sleeve on the antenna connector, as shown in the following illustration.
To replace the WLAN module, reverse the removal procedures.
NOTE: The WLAN module is designed with a notch to prevent incorrect insertion.
WWAN module
To remove the WWAN module, use this procedure and illustration.
Table 5-4
WWAN module description and part number
Description Spare part number
Qualcomm 9205 LTE-M (CAT-M1 fSVC) P11676-005
HP R15 5G Solution WWAN P06930-005
HP R15 4G LTE-Advanced Pro WWAN P20951-005
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and then receive a warning message,
remove the module to restore device functionality, and then contact technical support.
Before removing the WWAN module, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 39).
2. Remove the bottom cover (see Bottom cover on page 39).
3. Disconnect the battery cable from the computer (see Battery on page 41).
Remove the WWAN module:
1. Carefully disconnect the two WWAN antenna cables (1) from the terminals on the WWAN module.
The #5 WWAN antenna cable connects to the WWAN module #5 Main terminal. The #6 WWAN
antenna cable connects to the WWAN module #6 Aux terminal.
2. Remove the Phillips M2.0 × 2.4 screw (2) that secures the WWAN module to the system board.
WWAN module
49
3. Lift the edge of the WWAN module (3) opposite the slot until it rests at an angle.
4. Remove the WWAN module (4) by pulling the module away from the slot at an angle.
5. If the WWAN antenna is not connected to the terminal on the WWAN module, install a protective
sleeve on the antenna connector, as shown in the following illustration.
To replace the WWAN module, reverse the removal procedures.
NOTE: The WWAN module is designed with a notch to prevent incorrect insertion.
Solid-state drive
To remove the SSD, use this procedure and illustration.
Table 5-5
SSD descriptions and part numbers
Description Spare part number
2 TB, 2280, PCIe-4×4, NVMe SSD with TLC N77396-001
1 TB, 2280, PCIe-4×4, NVMe, SSD with TLC N77395-001
50 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Table 5-5 SSD descriptions and part numbers (continued)
Description Spare part number
1 TB, 2280, PCIe-4×4, NVMe, value SSD N77394-001
512 GB, 2280, PCIe-4×4, NVMe, SSD with TLC N77393-001
512 GB, M.2 2280, PCIe-4×4, SSD with SED and TLC N86921-001
512 GB, 2280, PCIe-4×4, NVMe, value SSD N77392-001
256 GB, 2280, PCIe-4×4, NVMe, value SSD N77391-001
SSD bracket included in the Bracket Kit, spare part number N98115-001
Before removing the SSD, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 39).
2. Remove the bottom cover (see Bottom cover on page 39).
3. Disconnect the battery cable from the computer (see Battery on page 41).
Remove the SSD:
1. Remove the Phillips M2.0 × 2.4 screw (1) that secures the SSD to the computer.
2. Lift the edge of the SSD (2) opposite the slot until it rests at an angle.
3. Remove the SSD by pulling the drive up (3) and away from the slot (4) at an angle.
Solid-state drive
51
4. Thoroughly clean the thermal material from the surfaces of the SSD (1) and the system board (2)
each time you remove the SSD. Replacement SSD thermal material is included in the SSD spare
part kit. The following illustration shows the replacement thermal material locations.
To replace the SSD, reverse the removal procedures.
NOTE: The SSD is designed with a notch to prevent incorrect insertion.
52
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Removal and replacement procedures for
authorized service provider parts
6
This chapter provides removal and replacement procedures for authorized service provider parts.
IMPORTANT: Only an authorized service provider should access the components described in this
chapter. Accessing these parts can damage the computer or void the warranty.
NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the service tag at the bottom of your computer.
NOTE: The HP Support YouTube Channel (in English) has videos that provide step-by-step removal
and replacement instructions for many common parts and models.
Component replacement procedures
To remove and replace computer components, use the procedures described in this section.
NOTE: HP continually improves and changes product parts. For complete and current information
about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or
region, and then follow the on-screen instructions.
Make special note of each screw size and location during removal and replacement.
Preparation for disassembly
To remove and replace computer components, use these procedures:
For initial safety procedures, see Removal and replacement procedures preliminary requirements on
page 30.
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
System board
To remove the system board, use these procedures and illustrations.
Table 6-1
System board descriptions and part numbers
Description Spare part number
System board (includes processor):All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 11 operating system
Removal and replacement procedures for authorized service provider parts 53
Table 6-1 System board descriptions and part numbers (continued)
Description Spare part number
For use in all countries and regions
Equipped with an Intel Core U5-236V processor, 16 GB of system memory, and the Windows 11
operating system
P32442-601
Equipped with an Intel Core U5-238V processor, 32 GB of system memory, and the Windows 11
operating system
P32443-601
Equipped with an Intel Core U7-266V processor, 16 GB of system memory, and the Windows 11
operating system
P32444-601
Equipped with an Intel Core U768-268V processor, 32 GB of system memory, and the Windows 11
operating system
P32445-601
Equipped with an Intel Core 68-236V processor, 32 GB of system memory, OSR, and the Windows 11
operating system
P32446-601
Equipped with an Intel Core U5-238V processor, 32 GB of system memory, OSR, and the Windows 11
operating system
P32447-601
Equipped with an Intel Core U5-226V processor, 16 GB of system memory, and the Windows 11
operating system
P32448-601
Equipped with an Intel Core U5-228V processor, 32 GB of system memory, and the Windows 11
operating system
P32449-601
Equipped with an Intel Core U7-256V processor, 16 GB of system memory, and the Windows 11
operating system
P32450-601
Equipped with an Intel Core U7-258V processor, 32 GB of system memory, and the Windows 11
operating system
P32451-601
Equipped with an Intel Core U5-238V processor, 32 GB of system memory, OSR, and the Windows 11
operating system
P24137-601
Equipped with an Intel Core U5-226V processor, 16 GB of system memory, and the Windows 11
operating system
P24138-601
Equipped with an Intel Core U5-228V processor, 32 GB of system memory, and the Windows 11
operating system
P24139-601
Equipped with an Intel Core U7-256V processor, 16 GB of system memory, and the Windows 11
operating system
P24140-601
Equipped with an Intel Core U7-258V processor, 32 GB of system memory, and the Windows 11
operating system
P24141-601
Equipped with an Intel Core U5-236V processor, 16 GB of system memory, and the Windows 11
operating system
P24142-601
Equipped with an Intel Core U5-238V processor, 32 GB of system memory, and the Windows 11
operating system
P24143-601
Equipped with an Intel Core U5-228V processor, 32 GB of system memory, and the Windows 11
operating system
P24144-601
Equipped with an Intel Core U7-256V processor, 16 GB of system memory, and the Windows 11
operating system
P24145-601
Equipped with an Intel Core U7-258V processor, 32 GB of system memory, and the Windows 11
operating system
P24146-601
Before removing the system board, follow these steps:
54
Chapter 6 Removal and replacement procedures for authorized service provider parts
1. Prepare the computer for disassembly (see Preparation for disassembly on page 53).
2. Remove the bottom cover (see Bottom cover on page 39).
3. Disconnect the battery cable from the computer (see Battery on page 41).
When you replace the system board, be sure to remove the following components (as applicable) from
the defective system board and install them on the replacement system board:
● Solid-state drive (see Solid-state drive on page 50).
● WLAN module (see WLAN module on page 47).
● Fan/heat sink assembly (see Fan/heat sink assembly on page 57).
Remove the system board:
1. Release the zero insertion force (ZIF) connector (1) the fingerprint reader cable is connected to, and
then disconnect the fingerprint reader cable from the system board.
2. Disconnect the display hub cable (2) from the system board.
3. Release the ZIF connector (3) the keyboard backlight cable is connected to, and then disconnect
the keyboard backlight cable from the system board.
4. Disconnect the display panel cable (4) from the system board.
5. Disconnect the speaker cables (5) from the system board.
6. Carefully disconnect the two WLAN antenna cables (6) from the terminals on the WLAN module.
NOTE: Computer models have either one or two WLAN antennas. On models with two antennas,
the #1 WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 WLAN antenna
cable connects to the WLAN module #2 Aux terminal.
7. Release the ZIF connector (7) the transfer board cable is connected to, and then disconnect the
transfer board cable from the system board.
8. Release the ZIF connector (8) the NFC module cable is connected to, and then disconnect the NFC
module cable from the system board.
9. Carefully disconnect the two WWAN antenna cables (9) from the terminals on the WWAN module.
NOTE: Computer models have two WWAN antennas. The #5 WWAN antenna cable connects to
the WWAN module #5 Main terminal. The #6 WWAN antenna cable connects to the WWAN module
#6 Aux terminal.
System board
55
10. Remove the 13 Phillips M2.0 × 4.9 screws (1) that secure the system board, the left and right I/O
bracket holders, the left and right I/O brackets, the middle hook holder, and the security bracket to
the computer.
11. Loosen the Phillip captive screw (2) that secures the system board and fan/heat sink assembly to
the computer.
12. Remove the middle hook holder (3), the left and right I/O brackets (4), the left and right I/O bracket
holders (5), and the security bracket (6).
The system board hardware components are available as detailed below:
● Middle hook holder: Included in the Plastics Kit, spare part number N98117-001
● Left and right I/O brackets: Included in the Bracket Kit, spare part number N98115-001
● Left and right I/O bracket holders: Included in the Plastics Kit, spare part number N98117-001
● Security bracket: Not available as a spare part
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Chapter 6 Removal and replacement procedures for authorized service provider parts
13. Lift the right side of the system board (1) until it rests at an angle, and then remove the system board
(2) by sliding it up and to the right at an angle.
To install the system board, reverse the removal procedures.
Fan/heat sink assembly
To remove the fan/heat sink assembly, use these procedures and illustrations.
Table 6-2
Fan/heat sink assembly description and part number
Description Spare part number
Fan/heat sink assembly (includes captive screws and replacement thermal material) P28063-001
Fan/heat sink assembly 57
Before removing the fan/heat sink assembly, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 53).
2. Remove the bottom cover (see Bottom cover on page 39).
3. Disconnect the battery cable from the computer (see Battery on page 41).
4. Remove the system board (see System board on page 53).
Remove the fan/heat sink assembly:
1. Disconnect the fan cables (1) from the system board.
2. Loosen the 6 screws (2) and (3) that secure the fan/heat sink assembly to the system board.
3. Remove the fan/heat sink assembly (4) from the system board.
4. Thoroughly clean the thermal material from the surfaces of the fan/heat sink assembly and
the system board components each time you remove the fan/heat sink assembly. Replacement
thermal material is included with the fan/heat sink assembly and system board spare part kits. The
following illustration shows the replacement thermal material locations.
Thermal paste is used on the processor (1) and on the fan/heat sink assembly area (2) that services
the processor.
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Chapter 6 Removal and replacement procedures for authorized service provider parts
To replace the fan/heat sink assembly, reverse the removal procedures.
Fingerprint reader cable
To remove the fingerprint reader cable, use this procedure and illustration.
The fingerprint reader cable is included in the Cable Kit, spare part number P28061-001.
Before removing the fingerprint reader cable, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 53).
2. Remove the bottom cover (see Bottom cover on page 39).
3. Disconnect the battery cable from the computer (see Battery on page 41).
4. Remove the system board (see System board on page 53).
Remove the fingerprint reader cable:
1. Release the ZIF connector (1) the fingerprint reader cable is connected to, and then disconnect the
fingerprint reader cable from the fingerprint reader.
Fingerprint reader cable
59
2. Remove the fingerprint reader cable (2) from the computer.
To replace the fingerprint reader cable, reverse the removal procedures.
Fingerprint reader
To remove the fingerprint reader, use this procedure and illustration.
Table 6-3
Fingerprint reader descriptions and spare part numbers
Description Spare part number
Fingerprint reader (includes cable) N98113-001
P32589-001
NOTE: The fingerprint reader spare part kit does not include the fingerprint reader cable. The
fingerprint reader cable is included in the Cable Kit, spare part number P28061-001.
Power button without fingerprint reader P32590-001
N98114-001
Before removing the fingerprint reader, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 53).
2. Remove the bottom cover (see Bottom cover on page 39).
3. Disconnect the battery cable from the computer (see Battery on page 41).
4. Remove the system board (see System board on page 53).
5. Remove the fingerprint reader cable (see Fingerprint reader cable on page 59).
Remove the fingerprint reader:
1. Remove the two Phillips M1.5 × 2.9 screws (1) that secure the fingerprint reader and bracket to the
computer.
2. Detach the fingerprint reader from the computer. The fingerprint reader is attached to the
computer with double-sided adhesive.
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Chapter 6 Removal and replacement procedures for authorized service provider parts
3. Remove the fingerprint reader bracket and fingerprint reader (2) from the computer.
To replace the fingerprint reader, reverse the removal procedures.
Display assembly
To remove and disassemble the display assembly, use these procedures and illustrations.
Table 6-4
Display assembly descriptions and part numbers
Description Spare part number
35.6 cm (14.0 in), brightview, UWVA, OLED + LBL, nTOP, with infrared webcam, for use on computer
models equipped with WLAN; typical brightness: 400 nits
P24147-001
35.6 cm (14.0 in), brightview, WUXGA, TOP, with privacy filter and infrared webcam, for use on computer
models equipped with WWAN; typical brightness: 800 nits
P24156-001
35.6 cm (14.0 in), brightview, UWVA, OLED + LBL, nTOP, with infrared webcam, for use on computer
models equipped with WLAN; typical brightness: 800 nits
P24155-001
35.6 cm (14.0 in), brightview, WUXGA, TOP, with privacy filter and infrared webcam, for use on computer
models equipped with WWAN; typical brightness: 800 nits
P24148-001
35.6 cm (14.0 in), antiglare, WUXGA, TOP, with privacy filter and infrared webcam, for use on computer
models equipped with WLAN; typical brightness: 400 nits
P24149-001
35.6 cm (14.0 in), antiglare, WUXGA, TOP, with privacy filter and infrared webcam, for use on computer
models equipped with WWAN; typical brightness: 400 nits
P24150-001
35.6 cm (14.0 in), antiglare, WUXGA, TOP, with privacy filter and infrared webcam, for use on computer
models equipped with WWAN; typical brightness: 400 nits
P24152-001
35.6 cm (14.0 in), antiglare, WUXGA, TOP, with privacy filter and infrared webcam, for use on computer
models equipped with WLAN; typical brightness: 800 nits
P24153-001
35.6 cm (14.0 in), antiglare, WUXGA, TOP, with privacy filter and infrared webcam, for use on computer
models equipped with WLAN; typical brightness: 800 nits
P24154-001
35.6 cm (14.0 in), brightview, UWVA, OLED + LBL, nTOP, with infrared webcam, for use on computer
models equipped with WLAN; typical brightness: 400 nits
P32452-001
Display assembly 61
Table 6-4 Display assembly descriptions and part numbers (continued)
Description Spare part number
35.6 cm (14.0 in), brightview, UWVA, OLED + LBL, nTOP, with infrared webcam, for use on computer
models equipped with WWAN; typical brightness: 400 nits
P32453-001
35.6 cm (14.0 in), antiglare, WUXGA, TOP, with privacy filter and infrared webcam, for use on computer
models equipped with WLAN; typical brightness: 400 nits
P32454-001
35.6 cm (14.0 in), 2.5K, DBTS, antiglare, TOP, with privacy filter and infrared webcam, for use on
computer models equipped with WLAN; typical brightness: 400 nits
P32456-001
35.6 cm (14.0 in), 2.5K, DBTS, antiglare, TOP, with privacy filter and infrared webcam, for use on
computer models equipped with WWAN; typical brightness: 400 nits
P32457-001
35.6 cm (14.0 in), antiglare, WUXGA, TOP, with privacy filter and infrared webcam, for use on computer
models equipped with WLAN; typical brightness: 800 nits
P32458-001
35.6 cm (14.0 in), antiglare, WUXGA, TOP, with privacy filter and infrared webcam, for use on computer
models equipped with WWAN; typical brightness: 800 nits
P32459-001
35.6 cm (14.0 in), antiglare, WUXGA, TOP, DBTS, with privacy filter and infrared webcam, for use on
computer models equipped with WLAN; typical brightness: 800 nits
P32460-001
35.6 cm (14.0 in), antiglare, WUXGA, TOP, DBTS, with privacy filter and infrared webcam, for use on
computer models equipped with WWAN; typical brightness: 800 nits
P32461-001
Before removing the display assembly, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 53).
2. Remove the bottom cover (see Bottom cover on page 39).
3. Disconnect the battery cable from the computer (see Battery on page 41).
Remove the display assembly:
1. Disconnect the display hub cable (1) from the system board.
2. Carefully disconnect the two WWAN antenna cables (2) from the terminals on the WWAN module.
The #5 WWAN antenna cable connects to the WWAN module #5 Main terminal. The #6 WWAN
antenna cable connects to the WWAN module #6 Aux terminal.
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Chapter 6 Removal and replacement procedures for authorized service provider parts
3. Release the WWAN antenna cables from the retention clips (3) and routing channels that are built
into the right I/O bracket holder.
4. Disconnect the display panel cable (1) from the system board.
5. Carefully disconnect the two WLAN antenna cables (2) from the terminals on the WLAN module.
The #1 WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 WLAN
antenna cable connects to the WLAN module #2 Aux terminal.
6. Release the WLAN antenna cables from the retention clips (3) and routing channels that are built
into the left I/O bracket holder.
Display assembly
63
7. Remove the six Phillips M2.5 × 4.1 screws that secure the display assembly to the computer.
8. Swing the top edge of the display assembly (1) down and away from the top cover with keyboard
until it rests at a 90-degree angle.
9. Release the display hinges from the top cover by sliding the top cover with keyboard (2) away from
the display assembly.
10. Separate the top cover with keyboard (3) from the display assembly.
To replace the display assembly, reverse the removal procedures.
Speakers
To remove the speakers, use this procedure and illustration.
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Chapter 6 Removal and replacement procedures for authorized service provider parts
Table 6-5 Speaker description and part number
Description Spare part number
Speakers (includes left and right speakers, cables, and six rubber isolators) P28067-001
Before removing the speakers, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 53).
2. Remove the bottom cover (see Bottom cover on page 39).
3. Remove the battery from the computer (see Battery on page 41).
Remove the speakers:
1. Disconnect the speaker cables (1) from the system board.
2. Remove the six Phillips M2.0 × 2.4 broadhead screws (2) that secure the speakers to the computer.
3. Release the speaker cables from the retention clips (3) that are built into the computer.
4. Remove the rear speakers (4) from the computer.
5. Remove the front speakers (5) from the computer.
NOTE: When removing the speakers, make note of the location of the rubber isolator locations (6).
The absence of or damage to these isolators can result in degraded speaker performance.
To replace the speakers, reverse the removal procedures.
NFC module cable
To remove the NFC module cable, use this procedure and illustration.
The NFC module cable is included in the Cable Kit, spare part number P28061-001.
NFC module cable
65
Before removing the NFC module cable, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 53).
2. Remove the bottom cover (see Bottom cover on page 39).
3. Remove the battery from the computer (see Battery on page 41).
Remove the NFC module cable:
1. Release the ZIF connector (1) the NFC module cable is connected to, and then disconnect the NFC
module cable from the system board.
2. Release the ZIF connector (2) the NFC module cable is connected to, and then disconnect the NFC
module cable from the NFC module.
3. Remove the NFC module cable (3) from the computer.
To replace the NFC module cable, reverse the removal procedures.
NFC module
To remove the NFC module, use this procedure and illustration.
Table 6-6
NFC module description and part number
Description Spare part number
NFC module 914758-001
NOTE: The NFC module spare part kit does not include the NFC module. The NFC module cable is
included in the Cable Kit, spare part number P28061-001.
Before removing the NFC module, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 53).
2. Remove the bottom cover (see Bottom cover on page 39).
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Chapter 6 Removal and replacement procedures for authorized service provider parts
3. Remove the battery from the computer (see Battery on page 41).
4. Remove the NFC module cable (see NFC module cable on page 65).
Remove the NFC module:
1. Release the ZIF connector (1) the NFC module antenna cable is connected to, and then disconnect
the NFC module antenna cable from the NFC module.
2. Detach the NFC module (2) from the computer. The NFC module is attached to the computer with
double-sided adhesive.
To replace the NFC module, reverse the removal procedures.
Touchpad cable
To remove the touchpad cable, use this procedure and illustration.
The touchpad cable is included in the Cable Kit, spare part number P28061-001.
Before removing the touchpad cable, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 53).
2. Remove the bottom cover (see Bottom cover on page 39).
3. Remove the battery from the computer (see Battery on page 41).
Remove the touchpad cable:
1. Release the ZIF connector (1) the touchpad cable is connected to, and then disconnect the
touchpad cable from the transfer board.
2. Release the ZIF connector (2) the touchpad cable is connected to, and then disconnect the
touchpad cable from the touchpad.
Touchpad cable
67
3. Detach the touchpad cable (3) from the computer. The touchpad cable is attached to the computer
with double-sided adhesive.
4. Remove the touchpad cable.
To replace the touchpad cable, reverse the removal procedures.
Touchpad
To remove the touchpad, use this procedure and illustration.
Table 6-7
Touchpad descriptions and part numbers
Description Spare part number
For use on computer models equipped with NFC (includes NFC module antenna and cable) P28068-001
For use on computer models not equipped with NFC P28069-001
NOTE: The touchpad spare part kit does not include the touchpad cable. The touchpad cable is
included in the Cable Kit, spare part number P28061-001.
Before removing the touchpad, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 53).
2. Remove the bottom cover (see Bottom cover on page 39).
3. Remove the battery from the computer (see Battery on page 41).
4. Remove the touchpad cable (see Touchpad cable on page 67).
Remove the touchpad:
1. Release the ZIF connector (1) the NFC module antenna cable is connected to, and then disconnect
the NFC module antenna cable from the NFC module.
68
Chapter 6 Removal and replacement procedures for authorized service provider parts
2. Remove the three Phillips M2.0 × 2.4 broadhead screws (2) that secure the touchpad to the
computer.
3. Lift the rear edge of the touchpad (3) until it rests at an angle.
4. Remove the touchpad (4) by sliding it up and back at an angle.
To replace the touchpad, reverse the removal procedures.
Connector board cable
To remove the connector board cable, use this procedure and illustration.
Table 6-8
Connector board cable description and part number
Description Spare part number
Connector board cable with connector board P28064-001
Before removing the connector board cable, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 53).
2. Remove the bottom cover (see Bottom cover on page 39).
3. Disconnect the battery cable from the computer (see Battery on page 41).
Remove the connector board cable:
1. Release the zero insertion force (ZIF) connector (1) the connector board cable is connected to, and
then disconnect the connector board cable from the system board.
2. Release the ZIF connector (2) the connector board cable is connected to, and then disconnect the
connector board cable from the connector board.
Connector board cable
69
3. Remove the connector board cable (3) from the computer.
To replace the connector board cable, reverse the removal procedures.
Connector board
To remove the connector board, use this procedure and illustration.
Table 6-9
Connector board description and part number
Description Spare part number
Connector board (includes USB port and audio jack) P28064-001
NOTE: The connector board spare part kit includes the connector cable.
Before removing the connector board, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 53).
2. Remove the bottom cover (see Bottom cover on page 39).
3. Disconnect the battery cable from the computer (see Battery on page 41).
4. Remove the connector board cable (see Connector board cable on page 69).
Remove the connector board:
1. Remove the two Phillips M2.0 × 2.9 screws (1) that secure the connector board to the computer.
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Chapter 6 Removal and replacement procedures for authorized service provider parts
2. Remove the connector board (2) from the computer.
To replace the connector board, reverse the removal procedures.
Top cover with keyboard
The top cover with keyboard remains after removing all other spare parts from the computer. In this
section, the first table provides the main spare part number for the top covers and keyboards. The
second table provides the country codes.
Table 6-10
Top cover with keyboard descriptions and part numbers
Description Spare part number
Top cover with keyboard with backlight and clickpad (includes backlight cable and keyboard cable) P32462-xxx
Top cover with keyboard with clickpad (includes keyboard cable) P32463-xxx
Table 6-11 Spare part country codes
For use in country or
region
Spare part
number
For use in country or
region
Spare part
number
For use in country or
region
Spare part
number
Belgium -A41 Israel -BB1 Slovenia -BA1
Brazil -201 Italy -061 South Korea -AD1
Bulgaria -261 Japan -291 Spain -071
The Czech Republic and
Slovakia
-FL1 Kazakhstan -DF1 Sweden and Finland -B71
Denmark -081 Latin America -161 Switzerland -BG1
Denmark, Finland, and
Norway
-DH1 The Netherlands -B31 Taiwan -AB1
France -051 Northwest Africa -FP1 Thailand -281
French Canada -DB1 Norway -091 Turkey -141
Top cover with keyboard 71
Table 6-11 Spare part country codes (continued)
For use in country or
region
Spare part
number
For use in country or
region
Spare part
number
For use in country or
region
Spare part
number
Germany -041 Portugal -131 Turkey-F -541
Greece -151 Romania -271 Ukraine -BD1
Hungary -211 Russia -251 United Kingdom -031
Iceland -DD1 Saudi Arabia -171 United States -001
India -D61
72 Chapter 6 Removal and replacement procedures for authorized service provider parts
Computer Setup (BIOS), TPM, and HP Sure
Start
7
HP provides several tools to help set up and protect your computer.
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input
and output devices on the system (such as hard drives, display, keyboard, mouse, and printer). Computer
Setup includes settings for types of devices installed, the startup sequence of the computer, and
amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer
from operating properly.
To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press f10 to
enter Computer Setup.
Navigating and selecting in Computer Setup
You can navigate and select in Computer Setup using one or more methods.
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter,
or use a pointing device to select the item.
● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen,
or use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
To exit Computer Setup, choose one of the following methods:
● To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes
and Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
● To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit,
and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
To return all settings in Computer Setup to the values that were set at the factory, follow these steps.
NOTE: Restoring defaults will not change the hard drive mode.
Computer Setup (BIOS), TPM, and HP Sure Start
73
1. Start Computer Setup. See Using Computer Setup on page 73.
2. Select Main, select Apply Factory Defaults and Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
NOTE: On select products, the selections might display Restore Defaults instead of Apply Factory
Defaults and Exit.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory
settings.
Updating the BIOS
Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP
website are packaged in compressed files called
SoftPaqs
.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your
computer.
If you are already in Windows, you can access BIOS version information (also known as
ROM date
and
System BIOS
) by pressing fn+esc (select products only). Or you can use Computer Setup.
1. Start Computer Setup. See Using Computer Setup on page 73.
2. Select Main, and then select System Information.
3. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes
and Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
To check for later BIOS versions, see Preparing for a BIOS update on page 74.
Preparing for a BIOS update
Be sure to follow all prerequisites before downloading and installing a BIOS update.
IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to the following types of reliable
external power:
● The HP AC adapter provided with the computer (select products only)
● A replacement AC adapter provided by HP
● An AC adapter with the power rating specified on the product label
Do not download or install a BIOS update while the computer is operating under these circumstances:
● Running on battery power
74
Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start
● Docked in an optional docking device
● Connected to an optional docking power source
During the download and installation, follow these instructions:
● Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
Downloading a BIOS update
After you review the prerequisites, you can check for and download BIOS updates.
1. Perform one of these tasks:
● Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.
● Select the question mark icon (select products only) in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed
on your computer. Make a note of the date, name, or other identifier. You might need this
information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
Installing a BIOS update
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps.
1. Select the Search icon in the taskbar, type file in the search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example,
filename
.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
Downloading a BIOS update
75
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps.
1. Access the Boot Device Options menu:
● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.
2. Select a boot device, press enter, and then follow the on-screen instructions.
TPM BIOS settings (select products only)
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must
ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and
approvals or licenses must be obtained if applicable. For any compliance issues arising from your
operation or usage of TPM that violates the previously mentioned requirement, you shall bear all the
liabilities wholly and solely. HP will not be responsible for any related liabilities.
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
1. Start Computer Setup. See Using Computer Setup on page 73.
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
Using HP Sure Start (select products only)
Select computer models are configured with HP Sure Start, a technology that monitors the computer's
BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. Advanced users can customize the default configuration.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
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Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start
Backing up, restoring, and recovering8
You can use Windows tools or HP software to back up your information, create a restore point, reset
your computer, create recovery media, or restore your computer to its factory state. Performing these
standard procedures can return your computer to a working state faster.
IMPORTANT: If you are performing recovery procedures on a tablet, the tablet battery must be at
least 70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media
These methods of creating recovery media and backups are available on select products only.
Using Windows tools for backing up
HP recommends that you back up your information immediately after initial setup. You can do this task
either using Windows Backup locally with an external USB flash drive or using online tools.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB
flash drive.
For details:
■
Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the
type of computer that you have.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 78 to
restore your computer before you obtain and use the HP recovery discs. Using a recent backup can
return your machine to a working state sooner than using the HP recovery discs. After the system is
restored, reinstalling all the operating system software released since your initial purchase can be a
lengthy process.
Restoring and recovering your system
You have several tools available to recover your system both within and outside of Windows if the
desktop cannot load.
Backing up, restoring, and recovering
77
HP recommends that you attempt to restore your system using the Restoring and recovery methods on
page 78.
Creating a system restore
System Restore is available in Windows. The System Restore software can automatically or manually
create restore points, or snapshots, of the system files and settings on the computer at a particular
point.
When you use System Restore, it returns your computer to its state at the time you made the restore
point. Your personal files and documents should not be affected.
Restoring and recovery methods
After you run the first method, test to see whether the issue still exists before you proceed to the next
method, which might now be unnecessary.
1. Run a Microsoft System Restore.
2. Run Reset this PC.
NOTE: The options Remove everything and then Fully clean the drive can take several hours to
complete and leave no information on your computer. It is the safest way to reset your computer
before you recycle it.
3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media
on page 78.
For more information about the first two methods, see the Get Help app:
■
Select the Start button, select All apps, select the Get Help app, and then enter the task you want to
perform.
NOTE: You must be connected to the internet to access the Get Help app.
Recovering using HP Recovery media
You can use HP Recovery media to recover the operating system and drivers that were installed at the
factory. On select products, you can create recovery media on a bootable USB flash drive using the HP
Cloud Recovery Download Tool.
For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products
only) on page 77.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
■
Insert the HP Recovery media, and then restart the computer.
NOTE: HP recommends that you follow the Restoring and recovery methods on page 78 to restore
your computer before you obtain and use the HP recovery discs. Using a recent backup can return your
machine to a working state sooner than using the HP recovery discs. After the system is restored,
reinstalling all the operating system software released since your initial purchase can be a lengthy
process.
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Chapter 8 Backing up, restoring, and recovering
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot
order, which is the order of devices listed in BIOS for startup information. You can select an optical drive
or a USB flash drive, depending on the location of your HP Recovery media.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
To change the boot order:
1. Insert the HP Recovery media.
2. Access the system Startup menu.
● For computers or tablets with keyboards attached, turn on or restart the computer or tablet,
quickly press esc, and then press f9 for boot options.
● For tablets without keyboards, turn on or restart the tablet, and then quickly press and hold one
of the following buttons:
– Volume up
– Volume down
Then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the
on-screen instructions.
Using HP Sure Recover (select products only)
Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery
solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image
without installed recovery software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the operating system
● Platform-specific device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the
on-screen instructions to find your product and locate your documentation.
Changing the computer boot order
79
Using HP PC Hardware Diagnostics9
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware
is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware
Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC
Hardware Diagnostics UEFI, a firmware feature.
Using HP PC Hardware Diagnostics Windows (select products
only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests
to determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, you must download and
install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware
Diagnostics Windows on page 81.
Using an HP PC Hardware Diagnostics Windows hardware failure ID code
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a
24-digit failure ID code is generated for select component tests. For interactive tests, such as keyboard,
mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a
failure ID.
You have several options after you receive a failure ID:
● Select Next to open the Event Automation Service (EAS) page, where you can log the case.
● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the
case.
● Select the box next to the 24-digit failure ID to copy your failure code and send it to support.
Accessing HP PC Hardware Diagnostics Windows
After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or
the Start menu.
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant:
1. Complete one of the following tasks:
● Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.
● Select the question mark icon in the taskbar.
2. Select Fixes & Diagnostics.
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Chapter 9 Using HP PC Hardware Diagnostics
3. Select Run hardware diagnostics, and then select Launch.
4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start
menu:
1. Select the Start button, and then select All apps.
2. Select HP PC Hardware Diagnostics Windows.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
Downloading HP PC Hardware Diagnostics Windows
The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You
must use a Windows computer to download this tool because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics Windows version from HP
To download HP PC Hardware Diagnostics Windows from HP, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Diagnose PC Hardware issues in Windows, scroll down to the expanded window that
appears, and then select Download.
3. A pop-up that asks what you want to do with the file opens. Select Open or Save As. The latest
version of the diagnostics tool opens or downloads to the selected location.
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store:
1. Select the Microsoft Store app on your desktop or select the Search icon in the taskbar, and then
type Microsoft Store in the search box.
2. Type HP PC Hardware Diagnostics Windows in the Microsoft Store search box.
3. Follow the on-screen directions.
The tool downloads to the selected location.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
81
Downloading HP Hardware Diagnostics Windows by product name or number (select products
only)
You can download HP PC Hardware Diagnostics Windows by product name or number.
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select
the specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
The tool downloads to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB
flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen
instructions.
Using HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics Unified Extensible Firmware Interface (UEFI) allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
NOTE: For some products, you must use a Windows computer and a USB flash drive to download and
create the HP UEFI support environment because only .exe files are provided. For more information,
see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 83.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose
hardware issues.
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated.
For assistance in solving the problem, complete one of these tasks:
● Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the
failure ID code that appears on the next screen. The HP Customer Support - Service Center
page appears with your failure ID and product number automatically filled in. Follow the on-screen
instructions.
● Contact support, and provide the failure ID code.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow this procedure.
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Chapter 9 Using HP PC Hardware Diagnostics
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 84.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test that you want to run, and then
follow the on-screen instructions.
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software
(select products only)
This section describes how to start HP PC Hardware Diagnostics UEFI through HP Hotkey Support
software.
NOTE: You must disable fast boot to access HP PC Hardware Diagnostics UEFI from the HP System
Information application.
To disable fast boot:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Boot Options.
3. Clear Fast Boot.
4. Select Save Changes and Exit, and then select Yes.
To start HP PC Hardware Diagnostics UEFI through HP Hotkey Support software, follow this procedure:
1. From the Start menu, open the HP System Information Application or press fn+esc.
2. In HP System Information screen, select Run System Diagnostics, select Yes to run the application,
and then select Restart.
IMPORTANT: To prevent loss of data, save your work in all open apps before restarting your computer.
NOTE: When the restart is complete, the computer opens the HP PC Hardware Diagnostics UEFI
Application. Proceed with the troubleshooting tests.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations.
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only)
83
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only,
and you must use a Windows computer to download and create the HP UEFI support environment
because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow these
steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Diagnose PC Hardware Issues outside of the OS, scroll down to the expanded window that
appears, and then select Download.
3. A pop-up that asks what you want to do with the file opens. Select Open or Save As. The latest
version of the diagnostics tool opens or downloads to the selected location.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only)
to a USB flash drive.
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific
UEFI Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings
(select products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then run the diagnostics on your computer, and it might upload
results to a preconfigured server.
For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, select Diagnose Other Potential Issues, scroll down to
Remote PC Hardware Diagnostics UEFI, and then select Learn More.
Downloading Remote HP PC Hardware Diagnostics UEFI
Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
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Chapter 9 Using HP PC Hardware Diagnostics
2. Select Diagnose PC Hardware Issues outside of the OS, scroll down to the expanded window that
appears, and then select Download.
3. A pop-up that asks what you want to do with the file opens. Select Open or Save As. The latest
version of the diagnostics tool opens or downloads to the selected location.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
You can download Remote HP PC Hardware Diagnostics UEFI by product name or number.
NOTE: For some products, you might have to download the software by using the product name or
number.
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote
UEFI version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform
several customizations.
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics UEFI.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools
from the HP website or from a server that has been preconfigured for use. Your computer does
not require the traditional local storage, such as a hard drive or USB flash drive, to run remote
diagnostics.
● Set a location for storing the test results. You can also set the user name and password that you use
for uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, then select Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
85
Specifications10
This chapter provides specifications for your computer system.
Computer specifications
This section provides specifications for your computer. When you travel with your computer, the
computer dimensions and weights, as well as input power ratings and operating specifications, provide
helpful information.
Table 10-1
Computer specifications
Metric U.S.
Dimensions
Width 385.0 mm 15.2 in
Depth 258.0 mm 10.2 in
Height (front to back) 23.0 mm 0.9 in
Weight 2.1 kg 4.6 lb
Input power
Operating voltage and current 19.5 V DC @ 2.31 A – 45 W
19.5 V DC @ 3.33 A – 65 W
19.5 V DC @ 4.62 A – 90 W
19.5 V DC @ 7.70 A – 150 W
19.5 V DC @ 10.3 A – 200 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating –20°C to 60°C –4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating –15 m to 3,048 m –50 ft to 10,000 ft
Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device
operates well within this range of temperatures.
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Chapter 10 Specifications
Display specifications
This section provides specifications for your display.
Table 10-2 Display specifications
Metric U.S.
Active diagonal size 35.6 cm 14.0 in
Resolution 2560 × 1600 (2.5K)
1920 × 1080 (WUXGA)
Surface treatment Antiglare (WLED and LED panels)
Brightview (OLED panel)
Brightness 800 nits (WUXGA, LBL panel)
400 nits (OLED + LBL and LED
panel)
Viewing angle UWVA
Backlight OLED
WLED
LED
Display panel interface eDP
Hard drive specifications
This section provides specifications for your hard drives.
Table 10-3
Hard drive specifications
500 GB* 750 GB*
Dimensions
Height 9.5 mm 9.5 mm
Width 70 mm 70 mm
Weight 107 g max 102 g max
Interface type SATA SATA
Transfer rate 300 MBps 300 MBps
Security ATA security ATA security
Seek times (typical read, including setting)
Single track 1.5 ms 1.1 ms
Average 12.0 ms 12.0 ms
Maximum 22.0 ms 21.0 ms
Logical blocks 976,752,240 1,465,149,168
Disk rotational speed 5400 rpm 5400 rpm
Display specifications 87
Table 10-3 Hard drive specifications (continued)
500 GB* 750 GB*
Operating temperature 0°C to 60°C (0°F to 140°F) 0°C to 60°C (0°F to 140°F)
NOTE: *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive
specifications can differ slightly.
Certain restrictions and exclusions apply. Contact support for details.
Solid-state drive specifications
This section provides specifications for your solid-state drives.
Table 10-4
Solid-state drive specifications
256 GB* 512 GB* 1 TB*
Dimensions
Height 1.0 mm 1.0 mm 1.0 mm
Length 50.8 mm 50.8 mm 50.8 mm
Width 28.9 mm 28.9 mm 28.9 mm
Weight < 10 g < 10 g < 10 g
Interface type PCIe PCIe PCIe
Ready time, maximum (to not busy) 1.0 ms < 1.0 ms 1.0 ms
Access times, logical 0.1 ms 0.1 ms 0.1 ms
Transfer rate
Sequential read up to 2150 MBps up to 2150 MBps up to 2150 MBps
Random read Up to 300,000 IOPs Up to 300,000 IOPs Up to 300,000 IOPs
Sequential write up to 1550 MBps up to 1550 MBps up to 1550 MBps
Random write Up to 100,000 IOPs Up to 100,000 IOPs Up to 100,000 IOPs
Total logical sectors 468,883,296 1,000,215,216 1,500,336,388
Operating temperature 0°C to 70°C (32°F to
158°F)
0°C to 70°C (32°F to
158°F)
0°C to 70°C (32°F to
158°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
Actual drive specifications might differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact support for details.
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Chapter 10 Specifications
Statement of memory volatility11
For general information regarding nonvolatile memory in HP business computers, and to restore
nonvolatile memory that can contain personal data after the system has been turned off and the hard
drive has been removed, use these instructions.
HP business computer products that use Intel®-based or AMD®-based system boards contain volatile
DDR memory. The amount of nonvolatile memory present in the system depends upon the system
configuration. Intel-based and AMD-based system boards contain nonvolatile memory subcomponents
as originally shipped from HP, with the following assumptions:
● No subsequent modifications were made to the system.
● No applications, features, or functionality were added to or installed on the system.
Following system shutdown and removal of all power sources from an HP business computer system,
personal data can remain on volatile system memory (DIMMs) for a finite period of time and also
remains in nonvolatile memory. Use the following steps to remove personal data from the computer,
including the nonvolatile memory found in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this
chapter.
Current BIOS steps
Use these instructions to restore nonvolatile memory.
1. Follow these steps to restore the nonvolatile memory that can contain personal data. Restoring
or reprogramming nonvolatile memory that does not store personal data is neither necessary nor
recommended.
a. Turn on or restart the computer, and then quickly press esc.
NOTE: If the system has a BIOS administrator password, type the password at the prompt.
b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults. The
computer restarts.
c. During the restart, press esc while the "Press the ESC key for Startup Menu" message is
displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, type the password at the prompt.
d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then
select Yes to restore security level defaults. The computer restarts.
e. During the restart, press esc while the "Press the ESC key for Startup Menu" message is
displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, type the password at the prompt.
Statement of memory volatility
89
f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities
menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then
make the selection to return to the prior menu.
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities
under the Utilities menu. Select Hard Drive Utilities, select DriveLock, and then clear the check
box for DriveLock password on restart. Select OK to proceed.
h. Select the Main menu, and then select Reset BIOS Security to factory default. Select Yes at
the warning message. The computer restarts.
i. During the restart, press esc while the "Press the ESC key for Startup Menu" message is
displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, type the password at the prompt.
j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and
exit, and then select Shutdown.
k. Restart the system. If the system has a Trusted Platform Module (TPM), fingerprint reader, or
both, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint
Sensor. Press or tap f1 to accept or f2 to reject.
l. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following tasks:
● Remove and retain the storage drive.
● Clear the drive contents by using a third-party utility designed to erase data from an SSD.
● Clear the contents of the drive by using the following BIOS Setup Secure Erase command
option steps:
NOTE: If you clear data using Secure Erase, you cannot recover it.
a. Turn on or restart the computer, and then quickly press esc.
b. Select the Security menu and scroll down to the esc menu.
c. Select Hard Drive Utilities.
d. Finish by completing one of these tasks:
● Under Utilities, select Secure Erase, select the hard drive storing the data you want to
clear, and then follow the on-screen instructions to continue.
● Clear the contents of the drive using the following Disk Sanitizer commands steps:
i. Turn on or restart the computer, and then quickly press esc.
ii. Select the Security menu and scroll down to the Utilities menu.
iii. Select Hard Drive Utilities.
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Chapter 11 Statement of memory volatility
iv. Under Utilities, select Disk Sanitizer, select the hard drive with the data that you want
to clear, and then follow the on-screen instructions to continue.
NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours.
Plug the computer into an AC outlet before starting.
Nonvolatile memory usage
Use this table to troubleshoot nonvolatile memory usage.
Table 11-1 Troubleshooting information for nonvolatile memory usage
Description Volatility description Storage user data How to erase
Primary storage device, holds the
OS, applications, and application
settings
Nonvolatile, 8-256 GB of
eMMC or NVMe SSD storage,
removable
Yes
1
Follow instructions below
under “Erase the Primary
Storage Device.”
System memory (RAM), holds
transient data during system
operation
Volatile, SODIMM socket.
Removable (4 GB/8 GB/16 GB)
Yes Unplug unit from power.
Permanent system BIOS settings Nonvolatile; 16 KB; stored
No
2
Follow instructions below
under “Clearing BIOS
Settings.”
System boot ROM (BIOS) Nonvolatile memory, 128 Mbit
(16 MB) socketed, removable
No Download the latest BIOS
for your model from the
HP website and follow the
instructions to flash the BIOS
that are on the website.
RTC (CMOS) RAM Volatile memory, 256 bytes
located in AMD embedded
System on Chip (SoC)
No Desktop computers with a
CMOS button:
Unplug unit from main power,
remove top cover and press
the Clear CMOS button.
Notebook and desktop
computers without a CMOS
button:
1. Press and hold power
button for 12 seconds.
2. Press Windows key + V,
and then press power
button.
Keyboard/mouse (ROM) Nonvolatile, 2 KB embedded in
the super I/O controller (SIO2)
Yes N/A
Keyboard/mouse (RAM) Volatile, 256 bytes embedded in
the super I/O controller (SIO2)
No Unplug unit from main power.
LOM EEPROM Nonvolatile, 2 MB embedded in
LAN controller
No N/A
Trusted Platform Module (TPM) Nonvolatile; 51 KB ROM for
firmware and 38 KB system
parametric data
No
3
Follow instructions below
under “Clearing TPM.”
Nonvolatile memory usage 91
1
Under typical operation, the only user data stored on the primary storage device are preferences for
device configuration and settings for connections. However, the administrator can configure the system
to allow users to store data locally.
2
The only user data potentially stored in BIOS Settings are the ownership and asset tags, administrator
password, and startup password.
3
The Trusted Platform Module might contain encrypted passwords or certificates generated from user
or administrator input.
Questions and answers
Use this section to answer your questions about nonvolatile memory.
1. How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: The restore defaults feature does not securely erase any information on your hard
drive. See question and answer 6 for steps to securely erase information.
The restore defaults feature does not reset the Custom Secure Boot keys. See question and
answer 7 for information about resetting the keys.
a. Turn on or restart the computer, and then quickly press esc.
b. Select Main, and then select Apply Factory Defaults and Exit.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform firmware and an operating system (OS). It replaces the older legacy BIOS
architecture.
The UEFI BIOS provides an interface to display the system information and configuration settings
and to change the configuration of your computer before an OS is loaded. BIOS provides a secure
runtime environment that supports a GUI. In this environment, you can use either a pointing device
(touch screen, touchpad, pointing stick, or USB mouse) or the keyboard to navigate and make menu
and configuration selections. The UEFI BIOS also contains basic system diagnostics.
In addition, the UEFI BIOS works to initialize the computer’s hardware before loading and executing
the OS; the runtime environment allows the loading and execution of software programs from
storage devices to provide more functionality, such as advanced hardware diagnostics (with the
ability to display more detailed system information) and advanced firmware management and
recovery software.
3. Where is the UEFI BIOS located?
The UEFI BIOS is located on a flash memory chip. You must use a utility to write to the chip.
4. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
92
Chapter 11 Statement of memory volatility
The DIMM SPD memory contains information about the memory module, such as size, serial
number, data width, speed and timing, voltage, and thermal information. This information is written
by the module manufacturer and stored on an EEPROM. You cannot write to this EEPROM when the
memory module is installed in a computer. Third-party tools do exist that can write to the EEPROM
when the memory module is not installed in a computer. Various third-party tools are available to
read SPD memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer
configuration data.
6. How can the BIOS security be reset to factory defaults and erase the data?
IMPORTANT: Resetting results in the loss of information.
These steps do not reset Custom Secure Boot Keys. See question and answer 7 for information
about resetting the keys.
a. Turn on or restart the computer, and then quickly press esc.
b. Select Main, and then select Reset Security to Factory Defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you
enabled Secure Boot and created Custom Secure Boot Keys, disabling Secure Boot does not clear
the keys. You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot
access procedure that you used to create the Custom Secure Boot Keys, but select to clear or
delete all Secure Boot Keys.
a. Turn on or restart the computer, and then quickly press esc.
b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen
instructions.
c. At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys,
and then follow the on-screen instructions to continue.
Using HP Sure Start (select products only)
Select computer models are configured with HP Sure Start, a technology that monitors the computer's
BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. Advanced users can customize the default configuration.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
Using HP Sure Start (select products only)
93
Power cord set requirements12
This chapter provides power cord requirements for countries and regions.
The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC
to 120 V AC, or from 220 V AC to 240 V AC.
The three-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and
region where the computer is used.
Requirements for all countries
These power cord requirements are applicable to all countries and regions.
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of
125 V AC or 250 V AC, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard
Sheet C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specific countries and regions
To determine power cord requirements for specific countries and regions, use this table.
Table 12-1
Power cord requirements for specific countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
94 Chapter 12 Power cord set requirements
Table 12-1 Power cord requirements for specific countries and regions (continued)
Country/region Accredited agency Applicable note number
Germany VDE 1
India BIS 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
United Kingdom ASTA 1
United States UL 2
1. The flexible cord must be Type HO5VV-F, three-conductor, 0.75 mm² conductor size. Power cord set
fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible
for evaluation in the country or region where it will be used.
2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, three-conductor. The wall plug
must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V AC) or NEMA 6-15P (15 A, 250 V AC)
configuration. CSA or C-UL mark. UL file number must be on each element.
3. The appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in
accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, three-conductor,
0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a
Japanese Industrial Standard C8303 (7 A, 125 V AC) configuration.
4. The flexible cord must be Type RVV, three-conductor, 0.75 mm² conductor size. Power cord set
fittings (appliance coupler and wall plug) must bear the CCC certification mark.
5. The flexible cord must be Type H05VV-F three-conductor, 0.75 mm² conductor size. KTL logo and
individual approval number must be on each element. Approval number and logo must be printed on
a flag label.
6. The flexible cord must be Type HVCTF three-conductor, 1.25 mm² conductor size. Power cord set
fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark.
Requirements for specific countries and regions
95
7. For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P
(15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type
H05VV-F three-conductor, 0.75 mm² or 1.00 mm² conductor size, with plug BS 1363/A with BSI or
ASTA marks.
96 Chapter 12 Power cord set requirements
Swelling or deformation of notebook
battery
13
To protect your hardware from potential damage, HP recommends that if you are experiencing battery
swelling, stop using the notebook until you can replace the battery.
You can contact HP to understand what battery replacement options are available. To learn
more about Lithium-ion batteries and the factors that can accelerate battery swelling, see
https://support.hp.com/us-en/document/ish_6824662-6824706-16.
Swollen notebook batteries
You might notice that your notebook battery has become somewhat deformed or swollen over time.
In some cases, the battery swelling might be significant enough to impact other components of the
system including the touchpad, keyboard, and chassis.
Swollen battery is not a safety issue
A swollen battery does not present a safety issue. It is the result of the generation of gases per the
normal degradation of the battery cell over time.
HP has worked closely with our battery cell suppliers and third-party industry experts to help minimize
the potential for HP batteries to swell over time and to identify that swollen batteries are not a safety
issue.
Discontinue using a swollen battery
To protect your hardware from potential damage, HP recommends that, if you are experiencing battery
swelling, you stop using the notebook until the battery can be replaced.
You can contact https://www.hp.com/go/contacthp to understand what battery replacement options are
available.
Replace a swollen battery
If a battery is under warranty, HP will replace the battery per the terms and conditions of the HP
Worldwide Limited Warranty or applicable HP Care Packs.
For batteries no longer under warranty, contact HP to purchase a genuine HP replacement battery.
Minimize battery swelling
Multiple factors can accelerate battery swelling.
To help mitigate battery swelling over time, you can use either HP Adaptive Battery Optimizer (consumer
notebooks) or HP Battery Health Manager (commercial notebooks) settings to improve battery longevity
and performance for various use scenarios.
Swelling or deformation of notebook battery
97
HP Adaptive Battery Optimizer (consumer notebooks)
HP Adaptive Battery Optimizer technology can help mitigate the factors that cause the battery to swell.
It is available on select HP OMEN, HP Spectre, HP Pavilion, and HP ENVY notebook computers.
HP Adaptive Battery Optimizer has been available on select gaming notebooks since 2019 and select
consumer notebooks since 2020. To learn more about enabling HP Adaptive Battery Optimizer on your
HP notebook, see https://support.hp.com/us-en/document/c06310986.
HP Battery Health Manager (commercial notebooks)
HP Battery Health Manager provides an easy-to-manage solution to help mitigate factors that cause the
battery to swell. It is available on select HP ProBook and HP EliteBook notebook computers.
HP Battery Health Manager is available on select commercial notebooks
manufactured since 2016. To learn more about HP Battery Health Manager, see
https://support.hp.com/us-en/document/ish_4449597-3519507-16.
98
Chapter 13 Swelling or deformation of notebook battery
Recycling14
When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose
of the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges,
and rechargeable batteries. For more information about recycling programs, see the HP website at
http://www.hp.com/recycle.
Recycling
99
Index
Symbols/Numerics
360 modes, identifying 8
A
AC adapter
spare part numbers 25
action keys, identifying 15
adapter
spare part numbers 25
ambient light and color sensor,
identifying 9
audio-out (headphone)/audio-in
(microphone) combo jack,
identifying 7
audio, product description 2
Auto Lock and Awake 8
B
backpack
spare part numbers 26
backup, creating 77
backups 77
bag
spare part numbers 26
battery
illustrated 25
removal 41
spare part numbers 25, 41
battery light 6, 7
battery swelling 97
BIOS
determining version 74
downloading an update 75
preparing for an update 74
updating 74
Bluetooth label 17
boot order
changing using the f9
prompt 76
boot order, changing 79
bottom cover
illustrated 25
removal 39
spare part number 39
spare part numbers 25
Bracket Kit
contents 26
spare part number 26
buttons
left touchpad 11
power 14, 15
right touchpad 11
C
cable
spare part numbers 26
Cable Kit
contents 26
spare part number 26
camera 9
identifying 9
camera light, identifying 9
camera privacy cover,
identifying 9
caps lock light, identifying 12
caring for your computer 34
cautions
electrostatic discharge 30, 31
cleaning your computer 34
caring for wood veneer 36
disinfecting 35
HP Easy Clean 34
removing dirt and debris 34
components
bottom 15
display 8
keyboard area 10
left side 6
rear 16
right side 5
Computer Setup
navigating and selecting 73
restoring factory settings 73
starting 73
computer specifications 86
connector board
removal 70
spare part number 70
connector board cable
removal 69
spare part number 69
connector, power 6, 7
D
display
specifications 86, 87
display assembly
illustrated 21
removal 61
spare part numbers 21, 61
display components 8
display panel
product description 1
duck head adapter, spare part
number 26
E
electrostatic discharge (ESD) 30,
31
preventing damage 30-32
eMMC
product description 2
esc key, identifying 14
F
fan/heat sink assembly
removal 57
spare part numbers 57
fingerprint reader
illustrated 22
removal 60
spare part number 22, 60
fingerprint reader board cable
spare part number 23
fingerprint reader cable
illustrated 23
removal 59
spare part number 59
fingerprint reader, identifying 13
fn key, identifying 14
fn lock light, identifying 12
G
graphics, product description 1
grounding methods 30-32
guidelines
packaging 30, 36
transporting 30, 36
workstation 30
100
Index
H
hard drive
product description 2
specifications 86, 87
hardware, locating 5
HDMI port, identifying 7
headset, spare part number 26
heat sink
illustrated 25
spare part number 25
HP PC Hardware Diagnostics UEFI
downloading 83
failure ID code 82
HP Hotkey Support
software 83
starting 82, 83
using 82
HP PC Hardware Diagnostics
Windows
accessing 80, 81
downloading 81
failure ID code 80
installing 82
using 80
HP Recovery media
recovery 78
HP Sure Recover 79
HP Sure Start 89
hub, spare part numbers 26
I
I/O bracket
illustrated 24
spare part number 24
I/O bracket holder
illustrated 24
spare part number 24
illustrated parts catalog 20
internal microphones,
identifying 9
J
jacks
audio-out (headphone)/audio-in
(microphone) combo 7
K
keyboard
product description 3
keyboard, spare part number 26
keys
action 15
esc 14
fn 14
Windows 15
Windows Copilot 15
L
labels
Bluetooth 17
regulatory 17
serial number 17
service 17
wireless certification 17
WLAN 17
left side components 6
lights
AC adapter and battery 6, 7
battery 6, 7
camera 9
caps lock 12
fn lock 12
microphone mute 12
power 12
privacy key 12
lights, mute 12
lock
spare part number 26
low blue light mode 8
M
memory
nonvolatile 89
volatile 89
memory module
product description 1
microphone
product description 2
microphone mute light,
identifying 12
middle hook holder
illustrated 24
spare part number 24
model name 1
mouse, spre part numbers 26
mute light, identifying 12
N
nano SIM card slot, identifying 5
nano SIM card, inserting 18
Near Field Communications (NFC)
tapping area and antenna,
identifying 11
NFC module
illustrated 23
removal 66
spare part number 23, 66
NFC module cable
removal 65
spare part number 65
NFC module, product
description 2
nonvolatile memory 89
O
operating system, product
description 3
optical drive, spare part
number 26
P
packaging guidelines 30, 36
pointing device, product
description 3
ports
HDMI 7
product description 2
USB port with HP Sleep and
Charge 6
USB Type-C power connector
and port with HP Sleep and
Charge 6
USB Type-C power connector
and Thunderbolt port with
HP Sleep and Charge 7
power button
illustrated 22
spare part number 22
power button, identifying 14, 15
power connector
identifying USB Type-C 6, 7
power cord
requirements for all
countries 94
requirements for specific
countries and regions 94
set requirements 94
spare part numbers 27-29
power lights 12
power requirements, product
description 3
primary storage
product description 2
privacy key light 12
processor
product description 1
product description
audio 2
display panel 1
eMMC 2
Index
101
graphics 1
hard drive 2
keyboard 3
memory module 1
microphone 2
NFC module 2
operating system 3
pointing device 3
ports 2
power requirements 3
primary storage 2
processors 1
product name 1
security 3
sensors 3
serviceability 4
solid-state drive 2
video 2
wireless 2
product name 1
product name and number,
computer 17
R
recovery 77
discs 78
media 78
USB flash drive 78
recovery media 77
creating using HP Cloud
Recovery Download Tool 77
creating using Windows
tools 77
regulatory information
regulatory label 17
wireless certification labels 17
Remote HP PC Hardware
Diagnostics UEFI settings
customizing 85
using 84
removal and replacement
procedures 39, 53
removing personal data from
volatile system memory 89
restoring 77
restoring and recovery
methods 78
right side components 5
S
Screw Kit, spare part number 29
security cable slot, identifying 6
security, product description 3
sensors, product description 3
serial number, computer 17
service labels, locating 17
serviceability, product
description 4
setup utility
navigating and selecting 73
restoring factory settings 73
SIM card, correct size 18
SIM card, inserting 18
slots
nano SIM card 5
security cable 6
software installed, locating 5
solid-state drive
product description 2
specifications 88
spare part country codes 71
speakers
illustrated 25
removal 64
spare part number 25, 64
speakers, identifying 13, 16
special keys, using 14
specifications
computer 86
display 86, 87
hard drive 86, 87
solid-state drive 88
SSD
illustrated 23
removal 50
spare part numbers 23, 50
SSD bracket
illustrated 23, 51
spare part number 23, 51
static electricity 30, 31
support information 36
Sure Start
using 76, 93
swelling or deformation of
notebook battery 97
system board
illustrated 23
removal 53
spare part numbers 23, 53
system memory, removing
personal data from volatile 89
system restore 78
system restore point, creating 77
T
top cover with keyboard
illustrated 22
spare part numbers 22, 71
touchpad
illustrated 23
removal 68
settings 10
spare part numbers 23, 68
touchpad buttons
identifying 11
touchpad cable
illustrated 23
removal 67
spare part number 23, 67
touchpad zone, identifying 11
TPM settings 76
transfer board
illustrated 23
spare part number 23
transfer board cable
illustrated 23
spare part number 23
transporting guidelines 30, 36
traveling with the computer 17
U
USB port with HP Sleep and
Charge, identifying 6
USB Type-C power connector and
port with HP Sleep and Charge,
identifying 6
USB Type-C power connector and
Thunderbolt port with HP Sleep
and Charge, identifying 7
V
vents, identifying 16
video, product description 2
W
Windows
backup 77
recovery media 77
system restore point 77
Windows Copilot key,
identifying 15
Windows key, identifying 15
Windows tools, using 77
wireless antennas, identifying 9
wireless certification label 17
wireless, product description 2
WLAN antennas, identifying 9
WLAN device 17
WLAN label 17
WLAN module
illustrated 23
102
Index
