Ice Machine CIM 3
User Manual
Model: HZB-160F
To ensure proper use of this equipment and your safety, please read the following instructions
carefully before operating this equipment.
1
CONTENTS
Specification ........................................................................................................................................5
Basic Information ................................................................................................................................6
Main Structure ............................................................................................................................6
Ice Making and Water Tank Parts...............................................................................................7
Operation Panel .......................................................................................................................... 8
Installation Steps.................................................................................................................................9
Unpack the Ice Machine ............................................................................................................. 9
Mainframe Assembly ................................................................................................................10
Installation Location Requirements ..........................................................................................10
Electrical Requirements and Connections ................................................................................11
Ice Machine Water Pipe Connection ........................................................................................12
Instructions ....................................................................................................................................... 14
Clean the Ice Machine Before First Use................................................................................... 14
Operation of the Ice Making Process ....................................................................................... 14
Wiring Diagram .........................................................................................................................17
Normal Sound........................................................................................................................... 18
Preparing Your Ice Machine for Long-Term Storage................................................................ 18
Cleaning and Maintenance.......................................................................................................19
General Troubleshooting.................................................................................................................. 25
Dispose of the Product Properly .......................................................................................................26
Warranty........................................................................................................................................... 27
Warranty Terms.........................................................................................................................27
Warranty Exclusions ..................................................................................................................27
Get Service ................................................................................................................................27
After-Sales Information............................................................................................................ 28
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Important Safety
When using electrical appliances, basic safety precautions should be followed to reduce the
risk of fire, electric shock, and personal or property injury. Please read all instruction manuals
before using any equipment.
Use this equipment only for its intended use as described in this user manual.
Before using this ice machine, it must be properly installed in accordance with the installation
instructions.
The device must be placed so that the plug can be easily accessed. Do not run wiring on carpet or
other insulation. Do not cover the wires, keep the wires away from the active area, and do not
submerge them in water. Do not plug other appliances into the same outlet, and make sure the
plug is fully inserted into the outlet.
We do not recommend using an extension cord as it may overheat and become a fire hazard. If
you must use an extension cord, use one with a minimum size of 14AWG and a power rating of at
least 1875 watts.
If the power cord is damaged, it must be replaced by the manufacturer or its service agent or
similarly qualified person to avoid a hazard.
When not in use for a long period of time, please unplug the power plug from the power outlet.
Unplug or disconnect the power supply before cleaning or servicing the appliance. NOTE: If for
any reason this product requires service, we strongly recommend that it be done by a certified
technician.
Never unplug the unit by pulling on the power cord. Be sure to hold the plug firmly and pull
straight out of the socket.
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Do not use this unit outdoors. Avoid exposing the unit to direct sunlight. Ensure that there is at
least 6 inches of space between the back of the unit and the wall, and keep the front side open.
Keep vents in appliance enclosures or built-in structures unobstructed.
Do not overturn the machine or it will make unusual noises and make ice cubes of unusual size.
In serious cases, this may cause the machine to leak.
If the device was brought in from outside during the winter, allow it to warm up for a few hours
to room temperature before plugging it in.
Do not use liquids other than water to make ice cubes. Do not clean the ice machine with
flammable liquids. These fumes can cause a fire or explosion.
WARNING: This equipment must be grounded. Use a suitable power supply according to the
nameplate.
WARNING: Keep vents in the device enclosure or built-in structure clear of obstructions.
WARNING: Do not damage the refrigerant circuit.
WARNING: This device is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities or lack of experience and knowledge, unless their
use is being supervised or directed by those responsible for their safety.
WARNING: Children should be supervised to ensure they do not play with the device.
WARNING: This equipment must be grounded. Use a 110-120V/60Hz grounded power
supply.
WARNING: Do not store explosive substances, such as aerosol cans with flammable
propellants, in this device.
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DANGER – Risk of fire or explosion due to the use of flammable
refrigerants. Do not use a mechanical device to defrost the ice
machine. Do not puncture the refrigerant pipes.
Caution - Risk of fire or explosion due to the use of flammable refrigerants. Please consult
the service manual/user guide before attempting to install or service this product. All safety
precautions must be followed.
Caution - Risk of fire or explosion. Dispose of property in accordance with federal or local
regulations due to the use of flammable refrigerants.
CAUTION - Perforated refrigerant piping creates a risk of fire or explosion; follow operating
instructions carefully due to the use of flammable refrigerants.
Ice machines should be installed in accordance with the ASHRAE 15 Refrigeration System
Safety Standard. Ice machines should not be installed in hallways or hallways of public
buildings.
If there is a problem with the unit that requires repair, similar parts should be replaced and
repaired by a factory-authorized repair technician to minimize the risk of possible fire due to
incorrect parts or incorrect repairs.
Important:
The wires in this power lead are colored according to the following code:
Green or green with yellow bar: Ground wire
White: Neutral wire
Black: Live wire
To avoid hazards due to device instability, it must be placed on a flat surface.
5
Specification
Model HZB-160F
Supply voltage 1 PH, 110-120V/60Hz
Ice making rated current 8.8 A
Size/inches 26.3 x 22.8 x 63.4
Net weight Ice Machine: 82 lbs; Freezer: 62 lbs
Ice making capacity 350 lbs/24 hours
Refrigerant capacity R290 3.7 Oz/105g
Foaming agent C5H10
Maximum ice storage 198 pounds
Working conditions Room temperature 50-110 degrees Fahrenheit
Water temperature 41-95 degrees Fahrenheit
Water pressure 6-87 psi
Note: Tested at 70°F room temperature and 50°F water temperature.
Figure
1
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Basic Information
Main Structure
1. Top vents: ensure smooth air flow and allow hot air to be expelled when making ice
2. Operation part
3. Front panel
4. Water inlet
5. Power cord
6. Ice gate
7. Ice machine lining
8. Drain: Take out the white drain pipe from the packaging bag
9. Adjustable feet
Accessories:
3 meters long white drain pipe
faucet quick connector
9.52mm diameter white water supply pipe (5m long)
adjustable stand
Figure 2
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Ice Making and Water Tank Parts
A. Water divider: There are seventeen small holes from which water will flow. If no water flows
out, it can be disassembled for cleaning
B. Evaporator (ice making module)
C. Ice full detection board: used to detect whether the inner cabinet is full of ice, and check
whether the ice making process is complete
D. Water supply part
E. Water level detection switch
F. Water pump
G. Drain cap
H. Water tank
Figure 3
8
Operation Panel
A. "Timer & Clean" button:
Press the button once quickly to enter the timer
setting program; press and hold the button for
more than 5 seconds to enter the cleaning
program.
B. "On/Off" button:
1) When the unit is off, press this button to
turn on the unit;
2) In the self-cleaning program or normal ice
making state, press this button to
immediately turn off the unit; in addition,
if
the machine has set a timer, press this
button to cancel the timer setting.
3) When the machine is making ice cubes,
press and hold this button for more than 5 seconds, the machine will forcefully switch to the
ice removal program.
4) When the machine automatically enters the cleaning state after the machine is turned on,
press the "timed cleaning" button to stop the cleaning state and start ice making.
C. LCD display window
1. Ambient temperature display and ice making time countdown display. Displays ice making
time, countdown in minutes, and ambient temperature in ℉.
2. Ice making and de-icing symbols are displayed. When the machine is making ice, the symbol
spins; when it is de-icing, the symbol flashes.
3. Automatic self-cleaning symbol
4. On/off symbol display
5. Error code. E1 means the temperature sensor is broken. E2 indicates abnormal ice making or
refrigerant leakage.
Figure 4
9
6. Water inflow and water shortage. The flashing arrow indicates that the machine is adding
water, and the entire symbol illuminates to indicate that the machine is short of water.
7. “Ice full” alarm. When you remove the ice, the machine will resume ice-making.
8. Set the display. The timer switch is displayed in units of H(Hours); the ice-making time
setting is displayed in units of M(Minutes).
D&E: "-", "+" buttons:
This is used to adjust the duration of the ice-making process. The default setting is 0. Each time
the "+" or "-" button is pressed, it increases or decreases by 1 minute.
In addition, in order to adjust the delay time of the timer, with a default setting of 0, each press
of the "+" or "-" button increases or decreases the amount of time by 1 hour.
Installation Steps
Unpack the Ice Machine
1. Remove the outer and inner packaging. Check that all accessories, including instruction
manual, ice scoop, white water inlet tube, L-type 3-way quick connector to 3-way plug-in,
adjustable feet 4pcs, 4-way to 3-way water quick connector and drain tube, etc. are in the
package. If any parts are missing, please contact our customer service.
2. Remove the tape used to secure the door and inner cabinet, ice scoop, etc., and roughly
clean the inner cabinet and ice scoop with a damp towel.
3. Place the ice machine on a flat surface away from direct sunlight and near other heat
sources (e.g.: stove, stove, radiator). Make sure there is a minimum distance of 8 inches
between the air outlet and the obstruction, and at least 2 inches between the left and right
sides and the wall.
4. The ice machine may be upside down during shipment or transportation. Please wait 4
hours for the refrigerant to settle before inserting the ice machine.
5. Electrical appliances must be placed where the plug can be reached.
WARNING: Only connect to potable water supply and use potable water only.
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Mainframe Assembly
1. Screw the four adjustable feet of the attachment into the freezer. (Note: The feet cannot be
loose.)
2. Place the freezer on the floor and the ice machine on the freezer. (Note: do not shake after
installation is complete).
Installation Location Requirements
a. This product is not suitable for outdoor use. Maintain proper room temperature and inlet
water temperature according to the above specification sheet. Otherwise, the ice making
performance will be affected.
b. The unit should not be located near a heat source.
c. The unit should be located on a solid level foundation at normal countertop height.
d. There must be at least 2 inches of clearance at the rear and 10 inches at the front to allow
for door opening and good airflow.
e. Do not place anything on top of the ice machine.
Figure 5
11
To ensure proper ventilation of the ice machine, the front of the unit must be completely
unobstructed (at least 8 inches of free space). Leave at least 2 inches of clearance at the back and
at least 2 inches at the top and sides for air circulation. If necessary, the installation should allow
the ice machine to be pulled forward for servicing.
When installing the ice machine under the counter, follow the recommended spacing dimensions
shown above. Place power, water, and drain fittings in the recommended locations as shown.
Choose a well-ventilated area with temperatures above 50 degrees Fahrenheit and below 90
degrees Fahrenheit. The unit must be installed where it is not affected by elements such as wind,
rain, water spray or dripping water. The ice machine requires a continuous water supply at a
pressure of 1-8Bar, as required by the specification sheet above. The temperature of the water
entering the ice machine should be between 41 and 77 degrees Fahrenheit to function properly.
Electrical Requirements and Connections
WARNING: This unit must be grounded.
Electric Shock Hazard
Insert the plug into a grounded wall outlet.
Never remove the ground pin.
Use a separate power source or outlet. Never use an adapter.
Never use extension cords.
Failure to follow these instructions could result in death, fire or electric shock.
It is important to ensure proper electrical connections before moving the ice machine to its final
location.
It is recommended to provide a separate circuit for your ice machine only. Use an outlet that
cannot be turned off by a switch. If the power cord or plug is to be replaced, it should be done by
a qualified service technician.
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This equipment requires a standard 110–120-volt, 60 Hz electrical outlet with adequate
grounding arrangement.
Recommended Ground Wire Method
For your personal safety, this equipment must be properly grounded. This equipment is equipped
with a power cord with a grounding plug. To minimize the potential shock hazard, the cord must
be plugged into a matching ground wire type wall outlet and grounded in accordance with the
National Electrical Code and local codes and regulations. If a matching wall outlet is not available,
it is the customer's personal responsibility to install a properly grounded wall outlet by a qualified
electrician.
Ice Machine Water Pipe Connection
IMPORTANT: Be sure to use the new hose provided with the unit to connect to the main water
line; an old hose cannot be reused.
1. Connect the water supply hose to the unit
First, peel off the tape on the water inlet on the back of the unit (as shown in "A" below), then
press the outer ring with the fingers of the other hand. Then, insert one end of the white water
hose into the water inlet, and push it in all the way, replace the clip to complete the plumbing
connection.
2. Connect the drain
Thread the attached white drain hose assembly into the freezer drain opening and connect the
other end of the white drain hose assembly to the downpipe.
Figure 6
reinstall
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3. The ice machine is connected to the drain of the freezer
When the host is placed on the cabinet, the drain port of the host (position A in the figure below)
needs to be connected to the hole of the drain baffle on the cabinet (position B in the figure
below).
4. Connect the water pipe to the tap of the main water system
First, thread the water supply quick coupler onto the faucet; second, remove the clip from the
water hose quick coupler, insert the other end of the hose fully into the quick coupler port, and
replace the clip.
Figure 7
Figure 8
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Important: The water pressure in the main water system must be at least 6-87 psi.
Instructions
Clean the Ice Machine Before First Use
Before using your ice machine, a thorough cleaning is highly recommended.
1. Open the ice removal door.
2. Clean with diluted detergent, warm water and a soft cloth.
3. Wash the inner tank of the freezer repeatedly until the inner tank is clean. It is also
recommended that you discard the ice cubes made from the first ice making cycle after
washing.
4. The exterior of the ice machine should be cleaned regularly with a mild detergent solution
and warm water.
5. Dry the inside and outside with a clean, soft cloth.
Operation of the Ice Making Process
Operation buttons and display area diagram:
Figure 9
Quick
quick
Reinstall
15
1. Turn on the ice machine: Plug in the power supply. When the power supply flashes,
press "On/Off"; the water outlet pipe will input the water in the water tank through the
solenoid valve. The machine will start self-cleaning when there is enough water. The symbol
will rotate on the LCD. It will drain after 50 seconds of cleaning. Add water after 50
seconds of draining, and rinse again after sufficient water is drained. Press "Timer/Clean". If
it is in the process of cleaning, it will be canceled.
After cleaning, start ice making. The symbol will appear in the LCD screen and the ice
making symbol will rotate; the ambient temperature will be displayed in the upper left
display window. "80F" means the ambient temperature is 80°F. After a few minutes, the
flashing number will be displayed in the ambient temperature display area. This flashing
number "10M" indicates that it will take another 10 minutes to complete this ice making cycle.
2. After each ice making cycle is complete, enter the de-icing process. The symbol flashes
as the external pipe adds water to the water tank through the solenoid valve. The arrow
on the symbol flashes until the water level reaches the standard; the symbol goes out,
and the device enters the next ice making cycle. When the water level does not reach the
standard water level, the symbol remains on, and the equipment stops working. The
device needs to be restarted after water shortage, otherwise it will automatically start after
15 minutes.
Note: Each ice-making cycle takes about 11-20 minutes, and the ice-making time will
vary according to changes in ambient temperature and water temperature. Particularly,
in the first ice-making cycle, the ice-making cycle will be longer due to the high water
temperature in the water tank. However, the ice making cycle will not exceed 35 minutes
3. Adjust the thickness of the ice layer: Press the "+" and "-" buttons on the control panel to
adjust the thickness of the ice cubes; the number at the bottom left of the display window is
the setting of the ice making time, the default is "0". Press the "+" button once to cause the
ice making time to increase by one minute, and the ice will be thicker; press the "-" button
once to cause the ice making time to be reduced by one minute, and the ice will be thinner.
Figure 10
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Reboot the machine and it will return to the default "0".
NOTE: The currently set time changes only for the next and subsequent ice making cycles.
4. When the sign is on, the machine stops working, when you remove the ice cubes, it will
resume.
5. Turn off the unit: During the ice making of the machine, press the "On/Off" button on the
control panel. This will cause the unit to turn off and enter standby mode. If you press
"On/Off" for more than 5 seconds during ice making, the machine goes directly to the
de-icing program, which can help remove ice from the ice plate. Press "On/Off" to turn off
the machine.
6. Timing setting: (setting range: 1-24 hours)
Timed shutdown: When the unit is running, you can set a timed shutdown.
Timed power on: When the machine is in standby state, you can set the machine to
turn on at a regular time.
How to Set Timing
Press the timing button. The default timing time is "1H" shown in the display window. Press
the "+" button to adjust the timing time you need; each time the "+" button is pressed, the
time increases by 1 hour; press the "-" button to reduce timing. During the time adjustment
process, the "H" in the lower corner of the number will flash, then, after 5 seconds of
flashing without pressing, the "H" letter will change from flashing to a steady light, indicating
that the timer program has been completed.
When the standby state displays “5H”, this means that the unit will automatically start after
5 hours; when the ice making state displays “5H”, it means that the machine will
automatically shut down after 5 hours. An "H" on the display indicates that the machine
currently has a timing function, and the number in front will decrease. When it becomes
zero, the timer is complete, and the machine enters the mode you need.
How to cancel a timer
When the machine has a timer running (the display window will display XX H), press the
"timer" button. The number and "H" on the screen will disappear, indicating that the timer is
canceled.
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When the machine has a timer running, the display area in the lower left corner will display
the timer time and the ice-making setting time, and the display content will switch every 5
seconds.
7. Automatic self-cleaning program
Turn on the ice machine. Plug in the power supply; the power supply will flash. press
"On/Off"; the water outlet pipe will input the water in the water tank through the solenoid
valve. The machine will start self-cleaning when there is enough water. The symbol will
rotate on the LCD. It will drain after 50 seconds of washing; add water after 50 seconds of
draining, and rinse again after enough water has drained.
When the machine is working for the first time or the machine has been shut down for more
than 24 hours, it will enter the automatic cleaning program after it is turned on. It will enter
the automatic cleaning program after making ice more than 20 times.
Press the "Timer/Clean" button. If the machine is in the process of cleaning, the cleaning will
be canceled.
Wiring Diagram
Note: Some devices do not have the part inside the dotted line.
Figure 11
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Normal Sound
Your new ice machine may be making unfamiliar sounds. Most of the new sounds are normal.
Hard surfaces like floors, walls, and cabinets can make things sound louder than they actually are.
Below are some of the kinds of sounds that may be new to you and their sources.
For each ice cycle you will hear a swishing sound as the control valve opens to allow water
to flow into the tank.
A rattling noise may emanate from the flow of refrigerant or from the water pipes. Items
stored on top of the ice machine can also make noise.
High-efficiency compressors may produce pulsating or high-pitched sounds.
Water flowing from the tank to the evaporator plate may make a splashing sound.
Preparing Your Ice Machine for Long-Term Storage
If the ice machine is not going to be used for an extended period of time, or if it is to be moved
elsewhere, it will be necessary to drain all water from the system.
1. Allow all ice cubes to drain from the ice machine's evaporator.
2. Turn off the unit and unplug the power cord.
3. Shut off the water supply to the main water system.
4. Disconnect the water supply hose from the water inlet valve.
5. Remove the water tank drain cap marked "G" in Figure 3 above to drain the water in the
water tank. When all the water has drained, replace the drain cap on the tank.
6. Then drain all the water from the drain ("8" shown in Figure 2 above) located on the back of
the unit.
7. Disconnect the drain from the main drain or floor drain and re-cover the drain cap.
8. Leave the door open for circulation and to prevent mildew.
9. Keep the water supply hose and power cord disconnected until ready to use again.
10. Dry the inside and wipe the outside of the device.
11. Place a plastic bag over the device to keep dust and dirt out.
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Cleaning and Maintenance
WARNING: Before performing any cleaning or maintenance operations, unplug the ice machine
from main power. (Exception: Ice Machine Self-Cleaning Program).
Do not use any alcohol or fumes to clean/sanitize the ice machine. This can cause cracks in the
plastic parts.
Have the condenser inspected and cleaned at least once a year by a trained service technician for
the unit to function properly.
This equipment must be cleaned with a water jet.
Regular cleaning and proper maintenance will ensure efficiency, optimum performance, hygiene
and longevity. The maintenance intervals listed are based on normal conditions. If you have pets,
or the device is used outdoors, or any other special considerations, you may want to shorten the
interval.
What not to do
Do not place anything that is not ice in the ice bin. Not only are things like wine and beer bottles
unsanitary, but labels can slip off and clog drains.
External cleaning
Doors and cabinets can be cleaned with a mild detergent and warm water solution, such as 28
grams of dishwashing liquid mixed with 7.5 liters of warm water. Do not use solvent-based or
abrasive cleaners. Use a soft sponge and rinse with clean water. Wipe with a soft, clean towel to
prevent water spots.
Stainless steel models will discolor when exposed to chlorine and should be cleaned. Clean
stainless-steel models with mild detergent, warm water and a damp cloth. Never use abrasive
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cleaners.
Note: Stainless steel models exposed to chlorine and moisture, such as in areas like spas or
swimming pools, may have some stainless steel discoloration. Chlorine discoloration is normal.
Internal cleaning
For ice bins
Ice storage bins should be sterilized occasionally. Clean the ice box before using the ice machine
for the first time, and again after an extended period of inactivity. Typically, it is convenient to
sanitize the storage bin after the ice making system has been cleaned and the storage bin is
empty.
1. Disconnect power to the unit.
2. Open the door and with a clean cloth, wipe the inside with a sanitizing solution made from
28g of household bleach or chlorine and 7.5L of hot water (95°F to 115°F).
3. Rinse thoroughly with clean water. Wastewater will be drained through the drain.
4. Reconnect the power to the device.
Ice scoops should be cleaned regularly. Wash like any other food container.
Ice making parts cleaning
During use, please clean the main system of the ice machine regularly.
1. Repeat the above steps to clean the water tank and other internal parts of the device.
2. When the compressor and water pump are running normally, if there is no water flowing
from the water distribution pipe, or the water flow is very small, please drain the water
solvent
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distribution pipe cleanly. Clean each small hole on the water distribution pipe shown in the
picture below, make sure nothing is blocking each small hole, and put it back in place (turn
off the power before cleaning, then remove the front panel).
3. When there are ice cubes on the surface of the evaporator, but it is not easy to fall, do not
use mechanical means to forcibly remove them; simply press the "On/Off" button for more
than 5 seconds, the device will enter the ice melting process. After a while, the ice cubes will
fall. Then, turn off the unit, unplug the power cord, and clean the surface of the evaporator.
4. For water tank and full ice detection board
The water tank and full ice detection plate are very important to keep the ice cubes hygienic.
Place a mixture of neutral detergent and water in a clean water nozzle and spray onto all
interior surfaces of the water tank and ice detection plate. Wipe these surfaces as much as
possible with a clean cloth. Then, spray the surface with clean water and wipe with a clean,
dry cloth. Then drain the clean water from the tank by removing the drain hose from the
tank. When all the clean water has drained, reinstall the tank drain hose.
Figure 12
22
Recommendation: Clean internal parts and reinstall into their respective locations; discard the
first batch of ice when the machine is back in service.
Use Nu-Calgon Nickel Safe Ice machine Cleaner to Clean the Ice machine System
Minerals removed from water during the freezing cycle can eventually form hard, scaly deposits
in the water system. Regular cleaning of the system will help remove mineral deposits. How often
you need to clean your system depends on how hard your water is. For hard water of 4 to 5
grains/liter, you may need to clean the system every 6 months.
1. Turn off the ice machine. Keep the ice machine connected to the water supply and drain.
2. Open the door and scoop out all the ice cubes. Either throw them away or keep them in the
freezer or cooler.
3. Remove the front panel of the ice machine.
4. Make a cleaning solution. Mix Nu-Calgon Nickel Safe Ice Machine Cleaner with water to
make a cleaning solution.
Figure 13
23
5. Using a plastic or stainless steel container with a capacity of more than 5 liters, mix 400 ml
of Nu-Calgon Nickle Safe Ice machine Cleaner with 3.8 liters of warm water at approximately
120
℉
-140
℉
, then divide them into two in 2 cups. It is best to maintain the temperature of
each cup of cleaning solution.
6. Check to make sure the tank drain is properly seated in
the groove in the tank wall. Then pour a cup of Nickle
Safe Ice machine Cleaning Solution into the water
tank.
Wait about 5 minutes.
7. Turn on the ice machine, and then press the
"Scheduled Cleaning" button on the control panel for
more than 5 seconds to enter the self-cleaning
program. When the water is sufficient, the machine
will start to clean automatically and the symbol on the
LCD will rotate to display the countdown time of "90".
Stop working after 90 minutes. Press "Scheduled Cleaning". If it is in the process of cleaning,
it will be canceled.
8. After the self-cleaning procedure is completed, remove the drain cover of the water tank
and drain the cleaning fluid into the lower ice storage bin. Drain all cleaning fluid completely.
Then, reinstall the drain cap back into the tank's slot.
9. Repeat steps 6 - 8 to clean the ice making system again.
10. Turn on the faucet of the main water supply and let water flow into the unit. Press the
"Scheduled Cleaning" button on the control panel again for more than 5 seconds to enter
the self-cleaning program.
Figure 14
24
11. When the water is sufficient, the machine will start to clean automatically, and the symbol
on the LCD will rotate to display the "90" countdown time; it will stop working after 90
minutes. Press "Scheduled Cleaning". If it is in the process of cleaning, the cleaning will be
canceled. Through this process, it will flush the manifold, evaporator, water pump, silicone
hose and water tank etc.
12. After a self-cleaning procedure is completed, pull out the drain of the water tank and drain
the cleaning fluid into the lower ice storage bin, while gently shaking the device to drain all
the water completely. Then reinstall the drain hose to the tank.
13. Repeat steps 10-11 two more times.
14. Follow the procedure above to clean the ice storage bin.
15. When this special cleaning routine is complete, you can go back to normal ice making mode.
It is recommended to discard the first batch of ice cubes.
Cleaning Advice
1. Daily cleaning
You should clean the ice shovel, door and water distribution pipe yourself every day. At the end
of each day, rinse the ice shovel and wipe the sides of the door with a clean cloth.
2. Clean once every two weeks
According to the internal cleaning plan, clean the ice shovel, freezer, water tank, full ice detection
plate and evaporator surface every two weeks.
3. Cleaning once every six months
For all parts and surfaces exposed to water or ice, such as ice storage bins, water tanks, doors,
evaporators, pumps, silicone hoses, water distribution pipes, etc., clean with Nu-Calgon Nickel
Safe Ice machine Cleaner every 6 months. They should be cleaned by maintenance personnel
according to the Ice Component System Cleaning Procedure.
25
General Troubleshooting
Problem Possible Cause Solution
The screen displays the
"E1" code
Temperature sensor failure
Requires technical maintenance personnel to
maintain
The screen displays the
"E2" code
Machine does not make ice or
leaks gas
Requires technical maintenance personnel to
maintain
The entire " " symbol
is always on
There is no water in the device
Main water pressure too low or water supply
hose clogged. Check them and increase water
pressure and clean supply hoses
The float ball of the water level
detection switch is blocked and
cannot be raised
Cleaning the water tank and water level
detection switch
Water flows out of the side of
the tank
Place equipment in a horizontal position, not a
slope
Water comes out of the drain of
the tank
Remove the pipe and install the right side of
the return tank
The appliance enters the ice
making process, but there is
no water flow in the
appliance, the entire
" " symbol is on
There is no water in the tank, or
there is a problem with the
water supply, or the silicone
tube of the tank is not in the
correct position
Main water pressure too low or water supply
hose clogged. Check them, increase the water
pressure, clean the water supply hose; the
silicone tube of the tank should be clamped in
the groove of the tank
The water pump works, but
there is no water coming
out of the manifold
The hole in the drain pipe is
clogged
Clean these little holes
Water circulation pump not
working
Some special substance in the
water tank is blocking the pump
blades
Clean the tank and pump
The transparency of the ice
cubes is not very good
Poor water quality
Use a water filter or water purifier to soften or
filter the water
Irregularly shaped ice cubes Poor water quality or dirty tank
Clean the water tank and replace with new
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water
The small hole in the shunt tube
is somewhat clogged
Clean the water distribution pipe to make sure
all nine holes are unobstructed
Ice cubes are very thin
Ambient temperature is too
high
Move equipment to a low temperature space,
or extend the duration of each ice cycle
Poor air circulation around the
device
Make sure there is more than 8 inches of space
between the front and rear of the device and
obstacles
The ice cubes are too thick Ambient temperature is too low Reduce time per ice making cycle
The "Ice Full" symbol lights
up
Ice bin full of ice cubes Take out some ice cubes
The ice cycle is normal, but
no ice is produced
The ambient temperature or
the water temperature in the
tank is too high
Refrigerant leak
Move to a place where the temperature is
below 90 degrees Fahrenheit and switch to
cold water
Blocked cooling system pipes
Requires technical maintenance personnel to
maintain
The ambient temperature or
the water temperature in the
tank is too high
Requires technical maintenance personnel to
maintain
Dispose of the Product Properly
This sign indicates that this product should not be disposed of with other
household waste. To prevent possible harm to the environment or human health
from uncontrolled waste disposal, waste should be recycled responsibly to
promote the sustainable reuse of material resources. To return your used device,
please use the returns and recycling system or contact the retailer where you
purchased the product. They can use the product for environmentally safe
recycling.
27
Warranty
This device is covered by a limited manufacturer's warranty. The manufacturer will repair or
replace any part of this equipment that is defective in material or workmanship within three
years from the date of original purchase, provided that the equipment is used under normal
operating conditions as intended by the manufacturer.
Warranty Terms
During the first three years, any part of this equipment that is defective due to material or
workmanship will be repaired or replaced at the manufacturer's discretion, free of charge, to the
original purchaser. The purchaser will be responsible for any removal or shipping costs.
Warranty Exclusions
Warranty will not apply if damage is caused by any of the following:
Damaged when transporting or moving the device
Improper power supply, such as low voltage, defective household wiring, or improper fuses
Accidents, alterations, misuse or abuse of electrical appliances, such as the use of
unapproved accessories, insufficient indoor air circulation, or abnormal operating conditions
(extreme temperatures)
Fire, flood, flood, war, riot, hostilities or acts of God such as hurricanes, floods, etc.
Damage caused by the use of force or external influence
Partially or completely disassembled equipment is excessively worn by the user.
Get Service
When making a warranty claim, please have the original purchase checklist with the purchase
date ready. Once your device is confirmed to be eligible for warranty service, all repairs will be
performed by an Acekool authorized repair facility. The buyer will be responsible for any removal
or shipping costs. Replacement parts will be new, but either remanufactured or refurbished at
the manufacturer's discretion. For technical support and warranty services, please email
support@acekool.vip.
28
After-Sales Information
Model: HZB-160F
Email: support@acekool.vip
Phone: 1-866-658-5891 (US)
Monday-Friday from 7 a.m.- 3 p.m. EST
Made In China
