eufy Clean LR20
Owner’s Manual
T2192 51005003342 V01
EN 01
Thank you for purchasing RoboVac. Carefully read all the instructions below
before using this device, and keep this manual for future reference.
Table of Contents
02 Important Safety Instructions
09 About Your RoboVac
What's in the Box
RoboVac Anatomy
LED Indication
Map Navigation and Management
15 Using Your RoboVac
Important Tips Before Use
Preparation
Charge Your RoboVac
Use Your RoboVac with the eufy Clean App
Start / Stop Cleaning
Select a Cleaning Mode
Select a Suction Power Level
Use Your RoboVac with Amazon Alexa / the
Google Assistant
Enable / Disable the Child Safety Lock
23 Cleaning and Maintenance
Clean the Dust Box and Filters
Clean the Rolling Brush
Clean the Side Brushes
Replace the Side Brushes
Clean the Sensors and Charging Pins
Clean the Swivel Wheel
30 Troubleshooting
Voice Alert
35 Specifications
36 Customer Service
02 EN EN 03
Important Safety Instructions
To reduce the risk of injury or damage, keep these instructions
at hand when setting up, using, and maintaining this device.
WARNING SYMBOLS USED
This is the safety alert symbol. This symbol alerts you to
potential hazards that could result in property damage
and/or serious bodily harm or death.
• This device can be used by children aged from 8
years and above and persons with reduced physical,
sensory or mental capabilities or lack of experience
and knowledge if they have been given supervision or
instruction concerning use of this device in a safe way
and understand the hazards involved.
• Children should be supervised to ensure they do not play
with this device.
• Cleaning and maintenance shall not be performed by
children without adult supervision.
• This device is only to be used with the power supply unit
provided.
• Before cleaning or maintaining this device, the plug must
be removed from the outlet.
• The battery in this device should only be replaced by a
skilled professional.
• Before removing the battery, disconnect the device from
its power supply.
• To recharge the battery, only use the detachable adapter
(US/CA: NLD100240W1A4; UK: NLD100240W1E4; EU:
NLD100240W1U4; AU: NLD100240W1S4) provided
with this device.
• The battery must be removed before this device is
disposed of. To remove the battery, first unscrew the
screws on the bottom, then remove the back cover.
Remove the battery by disconnecting the quick connector.
• The used battery should be placed in a sealed plastic bag
and disposed of safely according to local environmental
regulations.
• The external flexible cable or cord of the power supply
unit cannot be replaced; if the cord is damaged, the
power supply unit should be disposed of.
• This device is for indoor use only.
• This device is not a toy. Do not sit or stand on this device.
Small children and pets should be supervised when this
device is operating.
• Store and operate this device in room temperature
environments only.
• Do not use this device to pick up anything that is burning
or smoking.
• Do not use this device to clean up spills of bleach, paint,
chemicals, or anything wet.
• Before using this device, pick up objects like clothing and
loose paper. Lift up cords for blinds or curtains. Move
power cords and sharp, pointed, or fragile objects out
of the way. If this device passes over a power cord and
drags it, an object could be pulled off a table or shelf.
• If the room to be cleaned has a balcony, a physical barrier
should be used to prevent access to the balcony and to
ensure safe operation.
• Do not place anything on top of this device.
• Be aware that this device moves around on its own.
Take care when walking in the area where this device is
operating to avoid stepping on it.
• Do not operate this device in areas with exposed
electrical outlets on the floor.
• Do not expose the electronics of this device, its battery,
or the integrated Charging Base. There are no user-
serviceable parts inside.
• Do not use this device on an unfinished, unsealed, waxed
or rough floor. It may result in damage to the floor and
this device. Use only on hard floor surfaces or low-pile
04 EN EN 05
carpets, and not on carpets with tasseled edges or loose
threads.
• This device has been designed to be used on floors
without scratching them. We still recommend that you
test this device on a small area of the room to be cleaned
to ensure no scratches are made before cleaning the
whole room.
• Only use attachments recommended or described in this
manual.
• Do not handle the device or plug with wet hands.
• Ensure that the dust box and/or filters are correctly in-
place before use.
• Do not use a battery pack or device that is damaged or
modified. Damaged or modified batteries may exhibit
unpredictable behavior resulting in fire, explosion, or risk
of injury.
• Do not expose the battery pack or device to fire or
excessive heat. Exposure to fire or temperatures above
130°C / 266℉ may cause an explosion.
• Do not modify or attempt to repair the device or the
battery pack, except as indicated in the instructions for
use and care.
• Follow all charging instructions and do not charge the
battery pack or device outside of the temperature range
specified in the instructions. Charging improperly or at
temperatures outside of the specified range may damage
the battery and increase the risk of fire.
• The laser distance sensor of this device meets the
standards for Class I Laser Products in IEC 60825-1:2014
and will not generate hazardous laser radiation.
Notice
This symbol on the device or its packaging
indicates:
Do not dispose of electrical appliances as unsorted
municipal waste; use separate collection facilities.
Contact your local authority for information
regarding the collection systems available. If
electrical appliances are disposed of in landfills or
dumps, hazardous substances can leak into the
groundwater and get into the food chain, damaging
your health and well-being. When replacing old
appliances with new ones, the retailer is legally
obliged to take back your old appliance for disposal
at least free of charge.
FCC Statement
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received,
including interference that may cause undesired operation.
Warning: Changes or modifications not expressly
approved by the party responsible for compliance could
void the user's authority to operate the equipment.
Note: This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
06 EN EN 07
interference to radio communications. However, there is
no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful
interference to radio or television reception, which can
be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by
one or more of the following measures: (1) Reorient or
relocate the receiving antenna. (2) Increase the separation
between the equipment and receiver. (3) Connect the
equipment into an outlet on a circuit different from that to
which the receiver is connected. (4) Consult the dealer or
an experienced radio / TV technician for help.
The following importer is the responsible party (for FCC
matters only).
Company Name: POWER MOBILE LIFE, LLC
Address: 400 108th Ave NE Ste 400, Bellevue, WA
98004-5541
Telephone: +1 (800) 988 7973
RF Exposure Compliance Statement
This equipment complies with FCC/IC radiation exposure
limits set forth for an uncontrolled environment. This
equipment should be installed and operated with a
minimum distance of 20 cm between the radiator and
your body.
ISED Compliance Statement
This device contains licence-exempt transmitter(s)/
receiver(s) that comply with Innovation, Science and
Economic Development Canada’s licence-exempt RSS(s).
Operation is subject to the following two conditions:
1. This device may not cause interference.
2. This device must accept any interference, including interference
that may cause undesired operation of the device.
Declaration of Conformity
This product complies with the radio interference
requirements of the European Community. Hereby, Anker
Innovations Limited declares that the radio equipment type
T2192 is in compliance with Directive 2014/53/EU. The
full text of the EU declaration of conformity is available at
the following website: : https://support.eufylife.com/s/
articleRecommend?type=DownLoad.
Maximum output power: 18 dBm (For EU)
Frequency band: 2.4G band (2.4000GHz - 2.4835GHz)
GB Declaration of Conformity
Hereby, Anker Innovations Limited declares that
the product type T2192 is in compliance with Radio
Equipment Regulations 2017 and The Restriction of
the Use of Certain Hazardous Substances in Electrical
and Electronic Equipment Regulations 2012. The full
text of the GB declaration of conformity is available at
the following website: https://support.eufylife.com/s/
articleRecommend?type=DownLoad.
The following importer is the responsible party for EU and
UK matters.
Anker Technology (UK) Ltd
GNR8, 49 Clarendon Road, Watford, Hertfordshire, WD17
1HP, United Kingdom
Anker Innovations Deutschland GmbH
Georg-Muche-Strasse 3, 80807 Munich, Germany
Manufacturer: Anker Innovations Limited
Room 1318-19, Hollywood Plaza, 610 Nathan Road,
Mongkok, Kowloon, Hong Kong
08 EN EN 09
Trademark Notice
• Amazon, Echo, Alexa and all related logos are trademarks
of Amazon.com, Inc. or its affiliates.
• Apple and the Apple logo are trademarks of Apple Inc.,
registered in the U.S. and other countries. App Store is
a service mark of Apple Inc., registered in the U.S. and
other countries.
• Google Play and the Google Play logo are trademarks of
Google Inc.
• Google Home is a trademark of Google Inc.
About Your RoboVac
What's in the Box
RoboVac
Additional Side Brushes (×2)
Owner’s Manual
& Other Documents
Additional Filter Cleaning Tool
Charging Base Power Adapter
10 EN EN 11
RoboVac Anatomy
A. Top
• Press to start or pause cleaning.
• Press and hold for 3 seconds to turn on or o.
• Press to return to the Charging Base or pause.
• Press and hold for 3 seconds to enable / disable the
child safety lock.
• Laser distance sensor (LDS)
Press and hold both buttons for 3 seconds to
reset Wi-Fi connection.
B. Side
Infrared sensor
Dust box
Force shutdown button
C. Bottom
Charging contact pins
Charging contact pins
Left side brush
Drop sensor
Drop sensor
Right side brush
Drop sensor
Wheels
Rolling brush
Swivel wheel
D. Dust Box
Pre-filter
Foam filter
High-performance filter
Bumper
Battery cover
Brush guard
12 EN EN 13
E. Suction Inlet
Suction inlet
Suction inlet
F. Charging Base
Wire slot exit
Power cord storage
compartment
Slot winding
Power socket
LED Indication
You can see the status of RoboVac from the LED indicators.
and
Status
Pulsing blue Charging
Solid blue Standby / Cleaning / Fully charged
Solid red Low power and returning to Charging Base
O
• RoboVac is off.
• To conserve power, the light automatically turns off
when RoboVac is not docked to the Charging Base
and has been inactive for 10 minutes.
Flashing blue Waiting for Wi-Fi connection
Flashing red with voice alert
RoboVac has an error.
Refer to the “Troubleshooting > Voice Alert” section in
this manual for solutions.
Map Navigation and Management
Navigation
Once RoboVac starts to auto clean, it will move away from the Charging Base and
automatically scan your house to generate maps, intelligently determine its cleaning route,
and divide the space into rooms. The cleaning paths are planned along the walls, following
a Z-shaped cleaning method to complete the cleaning of each zone, one by one.
Status light
Charging contact
pins
14 EN EN 15
Real-Time Mapping and Floor Plan
Real-time mapping helps RoboVac easily learn the environment of your home to generate
the most ecient cleaning path. A floor plan will be built after cleaning. The map will be
updated in real-time during each cleaning session to ensure normal navigation.
To create a complete floor plan:
1. Open your doors so that RoboVac can map each room.
2. Remove any objects that may be in the way or that might entangle RoboVac.
Repositioning and Remapping
If the position of RoboVac / Charging Base is adjusted or the surroundings are changed
significantly, RoboVac will try to reposition and remap to match the surroundings.
• If the repositioning is successful, RoboVac will resume cleaning.
• If the repositioning fails, RoboVac will remap to ensure normal navigation with a new
cleaning.
• When using for the first time, make sure RoboVac starts cleaning from the
Charging Base.
• During cleaning, do not move RoboVac frequently. If moved, place RoboVac
back to the original position.
Using Your RoboVac
Important Tips Before Use
A
D
B
E
C
F
Remove power cords and small objects from the floor that may entangle RoboVac.
Fold tasseled edges of rugs underneath to prevent tangling RoboVac. Avoid
cleaning dark-colored high-pile rugs or rugs thicker than 1.02 in / 26 mm as they
may cause RoboVac to malfunction.
It is strongly recommended to set a No-Go zone or a virtual boundary in the eufy
Clean app in front of fireplaces and certain areas (i.e. air vents) that may cause
damage to RoboVac if entered.
Keep RoboVac away from wet areas during cleaning.
RoboVac may climb on top of objects less than 0.79 in / 20 mm in height.
Remove these objects if possible.
Anti-drop sensors will prevent RoboVac from tumbling down stairs and steep
drops in most cases. Sensors are less effective if dirty or used on carpeted,
reflective, or dark-colored floors. It is recommended to place physical barriers or
set a No-Go zone / a virtual boundary in the eufy Clean app to block off areas
where RoboVac may fall.
16 EN EN 17
Preparation
1
Remove the foam blocks beside the bumper before use.
2
Place the Charging Base on a level surface and against a wall.
3
Remove objects within 1.6 ft / 0.5 m of the left and right side and within
4.9 ft / 1.5 m of the front of the Charging Base. If you cannot remove the objects,
move RoboVac to a new place and check whether RoboVac can return to the
Charging Base normally; if not, contact eufy customer service for help.
4
Connect the adapter to the Charging Base and a wall outlet.
When the Charging Base connects to AC power, the LED on the Charging Base is
solid white.
• Install the Charging Base in a location that RoboVac can easily access. It is
recommended to place the Charging Base against a wall, and on a hard-level
surface rather than on rugs or carpets.
• Always keep the Charging Base plugged in, otherwise RoboVac will not
automatically return to it.
Charge Your RoboVac
• Make sure RoboVac is fully charged before use.
• RoboVac will return to the Charging Base at the end of a cleaning cycle or
when its battery is running low.
Attach RoboVac to the Charging Base by aligning its charging pins.
• To preserve the battery’s lifespan, recharge at least once every 6 months.
18 EN EN 19
Use Your RoboVac with the eufy Clean App
To enjoy all available features, it is recommended to control your RoboVac via the eufy
Clean app.
Before you start, make sure that:
•
Your smartphone or tablet is running iOS 10.0 (or above) or Android 5.0 (or above).
• The 2.4GHz band wireless signal is enabled on your wireless router.
• RoboVac is attached to the Charging Base to ensure it has enough power during setup.
eufy Clean
eufy Clean
1
Download the eufy Clean app from the App Store (iOS devices) or Google Play
(Android devices).
2
Open the app and create a user account.
3
Tap the “+” icon to add “eufy Clean LR20” to your eufy Clean account.
4
Follow the instructions in the app to set up the Wi-Fi connection.
After connecting successfully, you can control RoboVac via the app.
With the app, you can select a cleaning mode, set the time, schedule a cleaning, adjust
suction power and water flow, view the system status, receive notifications and access
additional features.
Slowly flashing blue Waiting for connection
Rapidly flashing blue Connecting with your wireless router
Solid blue Connected with your wireless router
• If RoboVac gets stuck in any space, tap Find My Robot in the app to find the
machine.
Schedule Cleaning
With the eufy Clean app, you can schedule RoboVac to start cleaning at a particular time.
• You can set the time and customize the cleaning schedules from Sunday to
Saturday on the eufy Clean app. This function is only available on the app.
Start / Stop Cleaning
• You can also start or stop cleaning via the eufy Clean app.
1
Press and hold for 3 seconds to turn on.
3 sec
2
Press to start cleaning in Auto Cleaning mode.
•
To pause cleaning, press again.
• To turn off, press and hold for 3 seconds.
20 EN EN 21
Restart RoboVac
If RoboVac is not responding when you press a button, press the Force Shutdown
button (located inside the main unit) to forcibly power off the device. Then press and
hold
for 3 seconds to restart the device.
Switch to Power Saving Mode
• Make sure RoboVac is turned on and attached to the Charging Base.
1
Press and hold the two buttons ( and ) simultaneously for 20 seconds.
RoboVac switches to power saving mode automatically and the LED light turns
o.
2
To exit the power saving mode, press any button.
Select a Cleaning Mode
Auto Cleaning Mode
Press to start cleaning in Auto Cleaning mode. You can also select this mode in the
eufy Clean app.
• During cleaning, RoboVac will return to the Charging Base automatically
if the battery level becomes low. To resume cleaning from where it left off,
enable this feature in the eufy Clean app.
• By default, RoboVac starts in Auto Cleaning mode when it is turned on.
Spot Cleaning Mode (Only Available via the eufy Clean App)
In this mode, RoboVac intensively cleans a specific area with a size of 4.9 ft x 4.9 ft /
1.5 m x 1.5 m, useful if there is a concentrated area of dust or debris. When the
cleaning of a certain zone is finished, it automatically returns to the Charging Base.
4.9 ft / 1.5 m
4.9 ft / 1.5 m
Room Cleaning Mode (Only Available via the eufy Clean App)
In this mode, your house is automatically divided into several rooms for cleaning in the
eufy Clean app. You can also customize your room settings in the app. RoboVac will
clean the selected rooms only and return to the Charging Base after cleaning.
22 EN EN 23
• Start Room cleaning only after RoboVac has created the map.
• It is recommended that RoboVac moves from the Charging Base to start
Room cleaning.
Zone Cleaning Mode (Only Available via the eufy Clean App)
In this mode, you can set up a cleaning zone in the eufy Clean app. RoboVac will clean
the selected zone only.
Select a Suction Power Level
In the eufy Clean app, select a suction power level according to your needs:
•
Quiet
• Standard (Default)
• Turbo
• Max
• When RoboVac starts cleaning the next time, it will clean according to the
suction power level you previously selected.
Select BoostIQ™ feature
In the eufy Clean app, select the BoostIQ™ feature according to your needs. RoboVac
will automatically increase the suction power if it detects that stronger power is
needed to ensure the best clean. BoostIQ™ is ideal for cleaning thicker carpets and
hard-to-sweep messes, which will reduce the total cleaning time, but increase the
noise level. If the vacuuming noise caused by BoostIQ™ disturbs you, you can disable
this feature.
Use Your RoboVac with Amazon Alexa / the Google
Assistant
Amazon Alexa or the Google Assistant is a smart voice control device that enables
you to control RoboVac with your voice.
Before you start, make sure that:
• RoboVac is attached to the Charging Base to ensure there is enough power.
• RoboVac is connected with the eufy Clean app.
• You have an Amazon Alexa-enabled device (i.e. Amazon Echo, Echo Dot and
Amazon Tap, Echo Show, Echo Spot) or a device enabled with the Google Assistant
(i.e. Google Home, Google Home Mini). These devices are sold separately.
• The Amazon Alexa app or Google Home app is already installed on your smart
device, and you have created an account.
To control RoboVac with Amazon Alexa or the Google
Assistant
1
Open the eufy Clean app and find “Smart Integrations” in the top left.
2
Follow the on-screen instructions to complete the setup.
• Currently, this feature only supports English, German, French, and
Spanish. For more supported languages, check https://www.eufylife.com/
support/.
Enable / Disable the Child Safety Lock
Press and hold the button for 3 seconds to turn on the child safety lock. Once
the child safety lock is enabled, RoboVac will not respond if any button is pressed to
protect children from accidentally getting hurt.
• To disable the child safety lock, press and hold the
button for 3 seconds again.
• This function is also available in the eufy Clean app.
Cleaning and Maintenance
Before cleaning and maintaining, turn o the device and unplug the adapter.
For optimal performance, follow the instructions below to clean and maintain RoboVac
regularly. The cleaning / replacement frequency will depend on your RoboVac usage
habits.
24 EN EN 25
Recommended Cleaning / Replacement Frequency
RoboVac Part Cleaning Frequency
Replacement Frequency
Dust box After each use -
Filters
Once a week
(Twice a week if you have a
pet)
Every 6 months or after
every 50 rounds of cleaning
Side brushes Once a month
Every 3-6 months (or when
visibly worn)
Brush guard Once a month
Every 3-6 months (or when
visibly worn)
Rolling brush Once a month Every 6-8 months
Sensors Once a month -
Charging pins Once a month -
Swivel wheel Once a month -
Clean the Dust Box and Filters
1
Press the dust box release button to pull the dust box out.
2
Open and empty the dust box.
2
1
3
Remove the pre-filter by pulling the hooks as shown.
4
Take out the foam filter and high-performance filter.
5
Clean the dust box and filters with the cleaning brush.
26 EN EN 27
6
Put the filters and pre-filter back together in the dust box.
7
Push the dust box back into the main unit.
• You can wash the dust box, pre-filter, and foam filter with water. Be sure
to air-dry them thoroughly before reassembling. Do not wash the high-
performance filter with water, as it may damage the filter and reduce the
suction power.
Clean the Rolling Brush
1
Pull on the release tabs to unlock the brush guard as shown.
2
Lift the rolling brush to remove.
3
Clean the rolling brush with the cleaning tool.
4
Reinstall the rolling brush by inserting the fixed protruding end first.
5
Press down to snap the brush guard into place.
1 2
3
54
Clean the Side Brushes
Foreign substances, such as hair, can easily get tangled in the side brushes, and dirt
may adhere to them. Be sure to clean them regularly.
1
Remove the side brushes.
2
Carefully unwind and pull o any hair or string that is wrapped between the main
unit and the side brushes.
28 EN EN 29
3
Use a cloth dampened with warm water to remove dust from the brushes or to
gently reshape them.
• Only use the side brushes when they are completely dry.
Replace the Side Brushes
The side brushes may become damaged after being used for a period of time. Follow
the instructions below to replace them.
• Pull off the old side brushes and snap the new ones into place until you hear a click.
• Make sure the left side brush marked with an L (Left) and the right side
brush marked with an R (right) are installed correctly, as illustrated.
Otherwise, the side brushes may be damaged.
Clean the Sensors and Charging Pins
To maintain the best performance, clean the sensors and charging pins regularly.
• Dust off the sensors and charging contact pins using a cloth or cleaning brush.
Clean the Swivel Wheel
Hair or dust particles can easily get entangled in the swivel wheel. Be sure to clean the
swivel wheel periodically and as needed.
Wheel
Axle
1
Remove the battery cover.
30 EN EN 31
2
Pull out the swivel wheel with a tool (such as a screwdriver).
3
Clean any hair or debris wrapped around the wheel or entangled inside the wheel
cavity.
4
Reinstall the wheel and push in until it clicks into place.
• Do not clean the swivel wheel with water.
Troubleshooting
The solutions below are for general questions. If your problem persists, visit www.
eufylife.com, go to the eufy Clean app, or contact [email protected] for help.
Problems Solutions
RoboVac cannot be
activated.
• Make sure the battery is fully charged.
• If you still have trouble, press the Force Shutdown
button inside the main unit to forcibly power off the
device, then power it on.
RoboVac stops working
suddenly.
• Check if RoboVac is trapped or stuck on an obstacle.
• Check if the battery level is too low.
• If you still have trouble, turn RoboVac off, and then
turn it back on.
• Check if RoboVac has alerted you with any voice
prompts or LED indicators. Refer to the “Voice Alert”
section in this manual.
Problems Solutions
You cannot schedule
cleanings.
• Make sure RoboVac is turned on.
• Make sure the scheduled time has been set
correctly. Check if the time zone in the eufy Clean
app is consistent with that on your mobile device.
• Check if RoboVac’s power is too low to start
cleaning.
• Cleaning schedules are erased when RoboVac is
powered off. If RoboVac is powered on without
Internet access, cleaning schedules will not
synchronize and must be reset via the app.
Suction power is weak.
• Check if any obstructions are blocking the suction
inlet.
• Empty the dust box.
• Check if the filter is wet due to water or other liquid
on the floor. Air-dry the filter completely before use.
RoboVac cannot be
charged.
• Check if the indicator on the Charging Base lights up.
If not, reconnect the adapter with the Charging Base
and try a new power outlet. If the problem persists,
contact the eufy service center to repair or replace
the Charging Base.
• Dust off the charging contact pins with a dry cloth.
• Check if you can hear a beep when RoboVac is
docked onto the Charging Base. If not, contact the
eufy service center to repair or replace the Charging
Base.
RoboVac cannot return to
the Charging Base.
• Remove objects within 1.6 ft / 0.5 m to the left and
right side and within 4.9 ft / 1.5 m of the front of the
Charging Base.
• Check if RoboVac is stuck on any objects.
• Clean the charging contact pins.
RoboVac’s movements or
travel path are abnormal.
• Clean the sensors carefully with a dry cloth.
• Restart RoboVac by turning it on.
RoboVac's cleaning time
becomes shorter.
• Make sure RoboVac is fully charged (indicated by a
solid blue LED light) before cleaning.
• Check if RoboVac has alerted you with any voice
prompts or LED indicators. Refer to the “Voice Alert”
section in this manual.
• If your cleaning time is much less than the time
mentioned above, contact eufy customer service for
help.
32 EN EN 33
Problems Solutions
RoboVac cannot connect to
a Wi-Fi network.
• Make sure you entered the Wi-Fi password correctly.
• Make sure your RoboVac, router, and mobile phone
are close enough to ensure a strong signal strength.
• Make sure your Wi-Fi router supports a 2.4GHz and
802.11b/g/n band; a 5GHz band is not supported.
You cannot control
RoboVac with Amazon
Alexa.
• Check if there are any Internet connection problems.
• Check whether you have installed the Amazon
Alexa app onto your smart device and enabled “eufy
Clean - RoboVac” Skill in the Amazon Alexa app. For
details, refer to the “Smart Integrations” page in the
eufy Clean App.
• Make sure you have an eufy Clean account and have
connected to RoboVac.
• Make sure you are using correct Alexa voice-
commands.
You cannot control
RoboVac with the Google
Assistant.
• Check if there are any Internet connection problems.
• Check if you have installed the Google Home app
onto your smart device and initiated the “eufy Clean”
action in the Google Home app. For details, refer to
the “Smart Integrations” page in the eufy Clean App.
• Check if you are using the proper commands when
talking to the Google Assistant. When making your
request, first say the wake phrase “Ok Google”.
• Repeat your question. Speak clearly to the Google
Assistant.
Voice Alert
When RoboVac encounters a problem, the red indicator on RoboVac will flash and you
will hear the relevant voice prompts.
The voice prompts below are only for reference and may be changed slightly after
voice pack updates. Please follow the voice prompts you have heard to find the cause
and solution below.
Voice Prompt Cause and Solution
Error 1: Front bumper
stuck
Front bumper is stuck. Tap it repeatedly to remove any
dust, or move the device to a new position and try again.
Voice Prompt Cause and Solution
Error 2: Wheel stuck
Wheel may be stuck or trapped. Clear any obstacles in the
surrounding area and check the wheel for any trapped dust.
Move the device to a new position and try again.
Error 3: Side brush
stuck
Side brush may be stuck. Clean it and try again.
Error 4: Rolling brush
stuck. Remove and
clean the rolling brush.
Remove the rolling brush, roller joint, roller brush cover, and
suction inlet to clean it. Once cleaned, place the items back
into the device and try again.
Error 5: Device stuck
or trapped
Device is trapped. Clear any obstacles in the surrounding
area and try again.
Error 6: Device trapped
Device may be suspended in the air. Move it to a new
position close to the original position and try again. If the
device is still unable to start, clean the drop sensors and try
again.
Error 8: Low battery.
Shutting down.
Low battery. System will shut down. Charge the device and
try again.
Error 12: Right wall
sensor needs cleaning
After long-term use, there is dust or dirt on the sensor
which aects data collection and needs to be cleaned.
Error 13: Device tilted.
Please put the device
on a flat surface to
start
When the vacuum starts cleaning, it needs to start on an
even surface. If the device is not leveled, this error will be
reported. The machine needs to be placed on a flat surface.
Error 14: Please insert
dust box and filter.
The dust absorbed by the machine needs to be sucked
into the dust box through the filter. If the dust box and the
filter screen are loose and have poor contact or fall o, the
machine will report this error. You can re-plug the dust box
and make sure that it is firmly inserted.
34 EN EN 35
Voice Prompt Cause and Solution
Error 17: Virtual
Boundary detected.
Move device to a
different area
If the machine is in a No-Go Zone and the user tries to start
cleaning, this error will be reported. Device needs to be
moved out of the No-Go Zone to start cleaning.
Error 18: Laser cover
may be stuck
This error is reported when the radar shield is stuck and
cannot operate normally. The reason why the radar shield is
stuck can be checked and moved to a new location.
Error 19: Laser sensor
may be stuck
This error is reported if the radar cannot be rotated.
Check whether there is foreign matter under the lightning
protection cover and remove it.
Error 20: Laser sensor
may be blocked
This error will be reported if there are obstacles around the
radar that obstruct the data collected by the radar. You can
check whether there is any abnormal blocking of radar light
above the fuselage and remove it.
Error 22: The device is
being picked up. Please
put the machine back
near the starting place.
This error will be reported when the machine is picked up
and the wheel is suspended when the cleaning action is
performed. You can put the machine back near where it
was picked up, and then perform the cleaning (if it is not in
the area where it was picked up, the relocation will fail).
Error S1: Battery error
• Open the battery compartment and check whether the
battery is connected and restart the device.
• Battery temperature may be too high or low. Wait until
the battery falls to normal temperatures before use (0 °C
- 40 °C / 32 °F - 104 °F).
• If the issue persists, contact customer support for help.
Error S2: Wheel
module error
• Check whether the wheels are stuck or dust is trapped
inside before restarting the device.
• If the issue persists, contact customer support for help.
Error S3: Side brush
error
• Check whether the side brush is stuck in an unknown
object before restarting the device.
• If the issue persists, contact customer support for help.
Error S4: Suction fan
error
• Check whether the fan blades are stuck in an unknown
object before restarting the device.
• Clean the dust bin and filter before restarting the device.
• If the issue persists, contact customer support for help.
Voice Prompt Cause and Solution
Error S5: Rolling Brush
Error. Refer to Owner's
Manual or app for
help.
• Remove and clean the roller brush, roller brush
connection, roller brush cover and suction inlet before
restarting the device.
• If the issue persists, contact customer support for help.
Error S7: Laser Sensor
Error. Refer to Owner's
Manual or App for
help
• This error is reported if the radar cannot collect data. You
can use the hand to toggle the radar to observe whether
it can rotate normally and whether the rotation resistance
is very large; restart the sweeper to observe whether it
can operate normally. If an error is still reported after the
above two solutions are implemented, you can contact
the after-sales service department for processing.
Specifications
Input
24 V
1 A
Battery Voltage
14.4 V
Power Consumption 50 W
Battery Type
Li-ion 3200 mAh (Typical)
Dust Box Capacity 600 ml
Charging Time 180 - 240 mins
Input 24 V 1 A
Output 24 V
1 A
36 EN
Customer Service
For tutorial videos, FAQs, manuals, and more information, please visit:
https://support.eufylife.com
Contact Us
(US) +1 (800) 988 7973 Mon-Sat 6:15 AM - 6:45 PM (PT);
Sun 6:15 AM - 5:45 PM (PT)
(UK) +44 (0) 1604 936200 Mon-Sun 6:00 - 19:00;
(DE) +49 (0) 69 9579 7960 Mo-Fr 8:00 - 16:00
Sa 9:00 - 16:00
(日本) 03 4455 7823 月-金 9:00 - 17:00
www.eufylife.com
For more support phone numbers, please visit:
https://support.eufylife.com/s/phonecontactus
Or scan the QR code below:
Scan this QR code to get the
manual in more languages.
