HP Color LaserJet Enterprise M554
HP Color LaserJet Enterprise M555
www.hp.com/videos/LaserJet
www.hp.com/support/colorljM554
User Guide
HP Color LaserJet Enterprise M554, M555
User Guide
Copyright and License
© Copyright 2020 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 2, 9/2021
Trademark Credits
Adobe
®
, Adobe Photoshop
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, Acrobat
®
, and
P
ostScript
®
are trademarks of Adobe Systems
Inc
orporated.
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
macOS is a trademark of Apple Inc., registered in
the U.S. and other countries.
AirPrint is a trademark of Apple Inc., registered
in the U.S. and other countries.
Google™ is a trademark of Google Inc.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
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Gr
oup.
Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Warning icons ............................................................................................................................................................................ 2
Potential shock hazard ............................................................................................................................................................ 2
Printer views .............................................................................................................................................................................. 4
Printer front view ................................................................................................................................................. 4
Printer back view .................................................................................................................................................. 5
Interface ports ...................................................................................................................................................... 6
Control-panel view (color graphical display with keypad control panel, M554 models only) ................. 6
Control-panel view (touchscreen control panel, M555 models only) ......................................................... 8
Printer specications ............................................................................................................................................................. 11
Technical specications .................................................................................................................................... 11
Supported operating systems ......................................................................................................................... 13
Mobile printing solutions .................................................................................................................................. 14
Printer dimensions ............................................................................................................................................ 15
Power consumption, electrical specications, and acoustic emissions ................................................... 17
Operating-environment range ........................................................................................................................ 17
Printer hardware setup and software installation ............................................................................................................ 18
2 Paper trays .............................................................................................................................................................................................. 19
Load paper to Tray 1 ............................................................................................................................................................. 20
Introduction ........................................................................................................................................................ 20
Tray 1 paper orientation ................................................................................................................................... 23
Use alternative letterhead mode .................................................................................................................... 24
Load paper to Trays 2, 3, 4, and 5 ....................................................................................................................................... 25
Introduction ........................................................................................................................................................ 25
Trays 2, 3, 4, and 5 paper orientation ............................................................................................................ 27
Use alternative letterhead mode .................................................................................................................... 28
Load envelopes ...................................................................................................................................................................... 29
Introduction ........................................................................................................................................................ 29
Envelope orientation ......................................................................................................................................... 29
Load and print labels ............................................................................................................................................................. 30
Introduction ........................................................................................................................................................ 30
ENWW iii
Manually feed labels ......................................................................................................................................... 30
3 Supplies, accessories, and parts .......................................................................................................................................................... 33
Order supplies, accessories, and parts ............................................................................................................................... 34
Ordering .............................................................................................................................................................. 34
Supplies and accessories ................................................................................................................................. 34
Customer self-repair parts ............................................................................................................................... 35
Replace the toner cartridges ................................................................................................................................................ 37
Introduction ........................................................................................................................................................ 37
Toner-cartridge information ............................................................................................................................ 37
Remove and replace the cartridges ............................................................................................................... 38
Replace the toner-collection unit ........................................................................................................................................ 41
Introduction ........................................................................................................................................................ 41
Remove and replace the toner-collection unit ............................................................................................. 41
4 Print .......................................................................................................................................................................................................... 45
Print tasks (Windows) ............................................................................................................................................................ 46
How to print (Windows) .................................................................................................................................... 46
Automatically print on both sides (Windows) ............................................................................................... 46
Manually print on both sides (Windows) ........................................................................................................ 47
Print multiple pages per sheet (Windows) .................................................................................................... 47
Select the paper type (Windows) .................................................................................................................... 48
Additional print tasks ........................................................................................................................................ 49
Print tasks (macOS) ............................................................................................................................................................... 50
How to print (macOS) ........................................................................................................................................ 50
Automatically print on both sides (macOS) ................................................................................................... 50
Manually print on both sides (macOS) ........................................................................................................... 50
Print multiple pages per sheet (macOS) ........................................................................................................ 51
Select the paper type (macOS) ........................................................................................................................ 51
Additional print tasks ........................................................................................................................................ 51
Store print jobs on the printer to print later or print privately ........................................................................................ 53
Introduction ........................................................................................................................................................ 53
Create a stored job (Windows) ........................................................................................................................ 53
Create a stored job (macOS) ............................................................................................................................ 54
Print a stored job ............................................................................................................................................... 54
Delete a stored job ............................................................................................................................................ 55
Information sent to printer for Job Accounting purposes ........................................................................... 56
Mobile printing solutions ...................................................................................................................................................... 57
Introduction ........................................................................................................................................................ 57
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing ............................................................................................ 57
HP ePrint via email ............................................................................................................................................ 58
iv ENWW
AirPrint ................................................................................................................................................................. 58
Android embedded printing ............................................................................................................................. 59
Print from a USB ash drive ................................................................................................................................................. 60
Introduction ........................................................................................................................................................ 60
Enable the USB port for printing ..................................................................................................................... 60
Print USB documents ........................................................................................................................................ 61
Print using high-speed USB 2.0 port (wired) ..................................................................................................................... 62
Enable the high-speed USB port for printing ................................................................................................ 62
5 Manage the printer ................................................................................................................................................................................. 63
Advanced conguration with HP Embedded Web Server (EWS) .................................................................................... 64
Introduction ........................................................................................................................................................ 64
How to access the HP Embedded Web Server (EWS) .................................................................................. 64
HP Embedded Web Server features ............................................................................................................... 65
Congure IP network settings .............................................................................................................................................. 72
Printer sharing disclaimer ................................................................................................................................ 72
View or change network settings ................................................................................................................... 72
Rename the printer on a network .................................................................................................................. 72
Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 73
Manually congure IPv6 TCP/IP parameters from the control panel ........................................................ 73
Link speed and duplex settings ...................................................................................................................... 74
Printer security features ....................................................................................................................................................... 75
Introduction ........................................................................................................................................................ 75
Security statements .......................................................................................................................................... 75
IP Security ........................................................................................................................................................... 75
Assign or change the system password using the HP Embedded Web Server ...................................... 75
Encryption support: HP High Performance Secure Hard Disks .................................................................. 76
Lock the formatter ............................................................................................................................................ 76
Energy-conservation settings .............................................................................................................................................. 77
Introduction ........................................................................................................................................................ 77
Set the idle settings .......................................................................................................................................... 77
Set the sleep timer and congure the printer to use 1 watt or less of power ........................................ 77
HP Web Jetadmin ................................................................................................................................................................... 78
Software and rmware updates .......................................................................................................................................... 79
6 Solve problems ....................................................................................................................................................................................... 81
Customer support .................................................................................................................................................................. 82
Control panel help system .................................................................................................................................................... 83
Restore factory settings ........................................................................................................................................................ 84
Introduction ........................................................................................................................................................ 84
Method one: Restore factory settings from the printer control panel ...................................................... 84
ENWW v
Method two: Restore factory settings from the HP Embedded Web Server (network-connected
printers only) ...................................................................................................................................................... 84
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 86
Change the “Very Low” settings ...................................................................................................................... 86
Order supplies .................................................................................................................................................... 87
Printer does not pick up paper or misfeeds ....................................................................................................................... 88
Introduction ........................................................................................................................................................ 88
The printer does not pick up paper ................................................................................................................ 88
The printer picks up multiple sheets of paper .............................................................................................. 90
Clear paper jams .................................................................................................................................................................... 94
Introduction ........................................................................................................................................................ 94
Jam locations ..................................................................................................................................................... 94
Auto-navigation for clearing paper jams ....................................................................................................... 95
Experiencing frequent or recurring paper jams? .......................................................................................... 95
13.B2.D1 tray 1 paper jam ............................................................................................................................... 96
13.B2.D2 tray 2 paper jam ............................................................................................................................... 98
13.A3, 13.A4, 13.A5 tray 3, tray 4, tray 5 paper jam ................................................................................ 101
13.B right door and fuser area paper jam ................................................................................................... 104
13.E1 output bin paper jam ........................................................................................................................... 109
Resolve print-quality problems ......................................................................................................................................... 110
Introduction ...................................................................................................................................................... 110
Troubleshoot print quality ............................................................................................................................. 110
Troubleshoot color quality ............................................................................................................................ 114
Troubleshoot image defects ......................................................................................................................... 115
Solve wired network problems .......................................................................................................................................... 124
Introduction ...................................................................................................................................................... 124
Poor physical connection ............................................................................................................................... 124
The computer is using the incorrect IP address for the printer ............................................................... 124
The computer is unable to communicate with the printer ....................................................................... 125
The printer is using incorrect link and duplex settings for the network ................................................ 125
New software programs might be causing compatibility problems ...................................................... 125
The computer or workstation might be set up incorrectly ...................................................................... 125
The printer is disabled, or other network settings are incorrect ............................................................. 125
Solve wireless network problems ..................................................................................................................................... 126
Introduction ...................................................................................................................................................... 126
Wireless connectivity checklist ..................................................................................................................... 126
The printer does not print after the wireless conguration completes ................................................. 127
The printer does not print, and the computer has a third-party rewall installed .............................. 127
The wireless connection does not work after moving the wireless router or printer .......................... 127
Cannot connect more computers to the wireless printer ........................................................................ 128
The wireless printer loses communication when connected to a VPN .................................................. 128
vi ENWW
The network does not appear in the wireless networks list .................................................................... 128
The wireless network is not functioning ..................................................................................................... 128
Reduce interference on a wireless network ............................................................................................... 129
Index ........................................................................................................................................................................................................... 131
ENWW vii
viii ENWW
1 Printer overview
●
Warning icons
●
Potential shock hazard
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
For more information
The following information is correct at the time of publication.
For video assistance, see www.hp.com/videos/LaserJet.
For current information, see www.hp.com/support/colorljM554.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 1
Warning icons
Warning icon denitions: The following warning icons may appear on HP products. Apply appropriate caution
where applicable.
●
Caution: Electric shock
●
Caution: Hot surface
●
Caution: Keep body parts away from moving parts
●
Caution: Sharp edge in close proximity
Potential shock hazard
Always follow basic safety precautions when using this product to reduce risk of injury from re or electric shock.
● Read and understand all instructions in the user guide.
● Observe all warnings and instructions marked on the product.
● Use only a grounded electrical outlet when connecting the product to a power source. If you do not know
whether the outlet is grounded, check with a qualied electrician.
● Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.
2 Chapter 1 Printer overview ENWW
● Unplug this product from wall outlets before cleaning.
● Do not install or use this product near water or when you are wet.
● Install the product securely on a stable surface.
●
Install the product in a protected location where no one can step on or trip over the power cord.
ENWW Potential shock hazard 3
Printer views
●
Printer front view
●
Printer back view
●
Interface ports
●
Control-panel view (color graphical display with keypad control panel, M554 models only)
●
Control-panel view (touchscreen control panel, M555 models only)
Printer front view
2
11
7
8
1
3
4
5
6
9
10
12
13
1 Standard output bin
2 Control panel with color graphical display and keypad (M554 models only)
3 Hardware integration pocket for connecting accessory and third-party devices
4 Easy-access USB port
Insert a USB ash drive for printing without a computer or to update the printer rmware.
NOTE: An administrator must enable this port before use.
5 Right door (access to the fuser and for clearing jams)
6 Tray 1
7 Model name
8 Tray 2
9 Front door (access to the toner cartridges)
10 On/o button
11 Control panel with color touchscreen display (M555 models only)
12 Lower-right door (access for clearing jams)
13 1 x 550-sheet paper feeder, Tray 3 (included with the M555x model, optional for the other models)
4 Chapter 1 Printer overview ENWW
Printer back view
2
3
4
5
1
1 Formatter cover
2 Toner-collection-unit door
3 Formatter (contains the interface ports)
4 Power connection
5 Serial number and product number label
ENWW Printer views 5
Interface ports
1
3
2
1 Local area network (LAN) Ethernet (RJ-45) network port
2 Hi-Speed USB 2.0 printing port
3 USB port for connecting external USB devices (this port might be covered)
NOTE: For easy-access USB printing, use the USB port near the control panel.
Control-panel view (color graphical display with keypad control panel, M554 models
only)
Use the control panel to obtain printer and job status information and to congure the printer.
NOTE: For more information about the printer-control-panel features, go to www.hp.com/support/colorljM554.
Select Manuals, and then select General reference.
6 Chapter 1 Printer overview ENWW
1
2
3
4
5
6
7
8
9
10
11
12
15
18
19
14
13
16
17
1 Reset button Select the Reset button to clear changes, release the printer from a paused state, reset the copy count
eld, display hidden errors, and restore the default settings (including the language and keyboard
layout).
2 Sign In or Sign Out icon Select the Sign In button to access secured features.
Select the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.
NOTE: This icon displays only if the administrator has congured the printer to require permission for
access to features.
3 Applications area Select any of the icons to open the application.
NOTE: The available applications vary by printer. The administrator can congure which applications
appear and the order in which they appear.
4
Home button
Returns to the Home screen
ENWW Printer views 7
5
Information button
Select the information button to access several types of printer information. Select the items on the
screen for the following information:
● Display Language: Change the language setting for the current user session.
● Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or
other device.
● Wireless: View or change wireless connection settings (for the M554 model, only when an
optional wireless accessory is installed).
● Ethernet: View or change Ethernet connection settings.
● HP Web Services: View information to connect and print to the printer using HP Web Services
(ePrint).
6
Help button
Provides a list of help topics or information about a topic when using the Home screen, an app, an
option, or a feature
7
Back button
Backs up one level in the menu tree or backs up one numeric entry
8 Up arrow button Navigates to the previous item or widget in the list, or increases the value of numeric items
9
Message Center
button
Displays the Message Center
10
Left arrow button
Navigates to the previous item, widget, or level in a menu tree (but does not exit the app), or decreases
the value of numeric items
11 OK button Saves the selected value for an item, activates a focused button, or clears an error condition when the
condition is clearable
12
Right arrow button
Navigates to the next item, widget, or level in a menu tree, or increases the value of numeric items
13
Start button
Starts the print job
14 Down arrow button Navigates to the next item or widget in the list, or decreases the value of numeric items
15
Cancel button
Pauses the printer and displays a message conrming the job cancellation, if there is an active job
16
Clear button
Clears the entire entry in an input eld
17 Sign In or Sign Out button Press the Sign In button to access secured features.
Press the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.
18 Numeric keypad Enters numeric values
19 Home-screen page
indicator
Indicates the number of pages on the Home screen or in an application. The current page is
highlighted. Use the arrow buttons to scroll between pages.
Control-panel view (touchscreen control panel, M555 models only)
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by touching the Home button on the left side of the printer control panel,
or touch the Home button in the upper-left corner of most screens.
NOTE: For more information about the printer-control-panel features, go to www.hp.com/support/colorljM554’
Select Manuals, and then select General reference.
NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.
8 Chapter 1 Printer overview ENWW
2
3
4
6
8
7
1
5
1 Reset button Touch the Reset button to clear changes, release the printer from a paused state, reset the copy count
eld, display hidden errors, and restore the default settings (including the language and keyboard
layout).
2 Sign In or Sign Out button Touch the Sign In button to access secured features.
Touch the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.
NOTE: This button displays only if the administrator has congured the printer to require permission
for access to features.
3
Information button
Touch the information button to access a screen that provides access to several types of printer
information. Touch the buttons at the bottom of the screen for the following information:
● Display Language: Change the language setting for the current user session.
● Sleep Mode: Place the printer into sleep mode.
● Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or
other device with Wi-Fi.
● Wireless: View or change wireless connection settings (wireless models only).
● Ethernet: View or change Ethernet connection settings.
● HP Web Services: View information to connect and print to the printer using HP Web Services
(ePrint).
4
Help button
Touch the Help button to open the embedded help system.
5 Current time Displays the current time.
6 Applications area Touch any of the icons to open the application. Swipe the screen sideways to access more applications.
NOTE: The available applications vary by printer. The administrator can congure which applications
appear and the order in which they appear.
7 Home-screen page
indicator
Indicates the number of pages on the Home Screen or in an application. The current page is
highlighted. Swipe the screen sideways to scroll between pages.
8
Home button
Touch the Home button to return to the Home screen.
ENWW Printer views 9
How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.
Action Description Example
Touch Touch an item on the screen to select that item
or open that menu. Also, when scrolling through
menus, briey touch the screen to stop the
scrolling.
Touch the Settings icon to open the Settings app.
Swipe Touch the screen and then move your nger
horizontally to scroll the screen sideways.
Swipe until the Settings app displays.
Scroll Touch the screen and then move your nger
vertically to scroll the screen up and down. When
scrolling through menus, briey touch the screen
to stop the scrolling.
Scroll through the Settings app.
10 Chapter 1 Printer overview ENWW
Printer specications
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/colorljM554.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating-environment range
Technical specications
Model name Product number
M554dn 7ZU81A
M555dn 7ZU78A
M555x 7ZU79A
Table 1-1 Paper handling specications
Paper handling features M554dn M555dn M555x
Tray 1 (100-sheet capacity)
Tray 2 (550-sheet capacity)
1 x 550-sheet paper feeder
NOTE: Can accept up to three 1 x 550-
sheet paper feeders.
Optional Optional
Automatic duplex printing
Printer stand Optional Optional Optional
Table 1-2 Connectivity specications
Connectivity features M554dn M555dn M555x
10/100/1000 Ethernet LAN connection with
IPv4 and IPv6
Hi-Speed USB 2.0
Easy-access USB port for printing without a
computer and upgrading the rmware
Hardware Integration Pocket for connecting
accessory and third-party devices
HP Internal USB Ports Optional Optional Optional
ENWW Printer specications 11
Table 1-2 Connectivity specications (continued)
Connectivity features M554dn M555dn M555x
HP Jetdirect LAN Accessory Optional Optional Optional
HP Jetdirect 3100w BLE/NFC/Wireless
Accessory for printing from mobile devices
NOTE: Connected via the Hardware
Integration Pocket or the rear host USB
port. The HP Jetdirect 3100w BLE/NFC/
Wireless Accessory requires the HP Internal
USB ports accessory.
Optional Optional Optional
Table 1-3 Print specications
Print features M554dn M555dn M555x
Prints 56 pages per minute (ppm) on A4
and 35 ppm on letter-size paper
Not available Not available
Prints 56 ppm on A4 and 40 ppm on
letter-size paper
Not available
Easy-access USB printing (no computer
required)
Store jobs in the printer memory to print
later or print privately
Table 1-4 Mass storage
Mass storage M554dn M555dn M555x
4 GB embedded Multi-Media Controller
(eMMC)
HP Secure High Performance Hard Disk
Drive FIPS Drive
Optional Optional Optional
Table 1-5 Other specications
Feature M554dn M555dn M555x
1 GB base memory
Security: HP Trusted Platform Module for
encrypting all data that passes through the
printer
2.7-inch color graphics display with 10-key Not available Not available
Color touchscreen control panel Not available
12 Chapter 1 Printer overview ENWW
Supported operating systems
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
The following information applies to the printer-specic Windows HP PCL 6 print drivers, HP print drivers for
macOS, and to the software installer.
Windows: Download HP Easy Start from 123.hp.com to install the HP print driver. Or, go to the printer-support
website for this printer: www.hp.com/support/colorljM554 to download the print driver or the software installer
to install the HP print driver.
macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com or from
the Printer Support page, and then use HP Easy Start to install the HP print driver.
1. Go to 123.hp.com.
2. Follow the steps provided to download the printer software.
Table 1-6 Supported operating systems and print drivers
Operating system Print driver (for Windows, or the installer on the web for macOS)
Windows 7, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is installed for this
operating system as part of the software installation.
Windows 8, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is installed for this
operating system as part of the software installation.
Windows 8.1, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print driver is installed for this
operating system as part of the software installation.
Windows 10, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print driver is installed for this
operating system as part of the software installation.
Windows Server 2008 R2, SP 1, 64-bit The PCL 6 printer-specic print driver is available for download from
the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.
Windows Server 2012, 64-bit The PCL 6 printer-specic print driver is available for download from
the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.
Windows Server 2012 R2, 64-bit The PCL 6 printer-specic print driver is available for download from
the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.
Windows Server 2016, 64-bit The PCL 6 printer-specic print driver is available for download from
the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.
Windows Server 2019, 64-bit The PCL 6 printer-specic print driver is available for download from
the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.
macOS 10.13 High Sierra, macOS 10.14 Mojave, macOS 10.15
Catalina
Download HP Easy Start from 123.hp.com, and then use it to install
the print driver.
NOTE: Supported operating systems can change.
ENWW Printer specications 13
NOTE: For a current list of supported operating systems, go to www.hp.com/support/colorljM554 for HP's all-
inclusive help for the printer.
NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to
www.hp.com/go/upd. Under Additional information, click the links.
Table 1-7 Minimum system requirements
Windows macOS
● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network connection
● 2 GB of available hard-disk space
● 1 GB RAM (32-bit) or 2 GB RAM (64-bit)
● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network connection
● 1.5 GB of available hard-disk space
NOTE: The Windows software installer installs the HP Smart Device Agent Base service. The le size is
approximately 100 kb. Its only function is to check for printers connected via USB hourly. No data is collected. If a
USB printer is found, it then tries to locate a JetAdvantage Management Connector (JAMc) instance on the
network. If a JAMc is found, the HP Smart Device Agent Base is securely upgraded to a full Smart Device Agent
from JAMc, which will then allow printed pages to be accounted for in a Managed Print Services (MPS) account.
The driver-only web packs downloaded from hp.com for the printer and installed through the Add Printer wizard
do not install this service.
To uninstall the service, open the Control Panel, select Programs or Programs and Features, and then select
Add/Remove Programs or Uninstall a Program to remove the service. The le name is
HPSmartDeviceAgentBase.
Mobile printing solutions
HP oers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
MobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing capabilities are supported.
● Wi-Fi Direct (wireless models only, with HP Jetdirect 3100w BLE/NFC/Wireless accessory installed)
● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
● HP Smart app
● Google Cloud Print
● AirPrint
● Android Printing
14 Chapter 1 Printer overview ENWW
Printer dimensions
Figure 1-1 Product dimensions
K
C
M
Y
1
1
2
2
3
3
Dimension Product fully closed Product fully opened
1. Height 399 mm (15.7 in) 399 mm (15.7 in)
2. Depth 479 mm (18.9 in) 771 mm (30.4 in)
3. Width 458 mm (18.0 in) 826 mm (32.5 in)
Weight 27.5 kg (60.6 lb)
Figure 1-2 Dimensions for the 1 x 550-sheet paper feeder
3
2
2
1
3
Dimension Measurement
1. Height 130 mm (5.1 in)
2. Depth Tray closed: 458 mm (18.0 in)
Tray opened: 771 mm (30.4 in)
3. Width Lower-right door closed: 458 mm (18.0 in)
Lower-right door opened: 853 mm (33.6 in)
Weight 5.8 kg (12.8 lb)
ENWW Printer specications 15
Figure 1-3 Dimensions for the stand
1
2
2
3
Dimension Measurement
1. Height 295 mm (11.6 in)
2. Depth Door closed: 465 mm (18.3 in)
Door opened: 900 mm (35.4 in)
3. Width 460 mm (18.1 in)
This value is subject to change. For current information, go to www.hp.com/support/colorljM554.
Weight 17.7 kg (39 lb)
This value is subject to change. For current information, go to www.hp.com/support/colorljM554.
Figure 1-4 Dimensions for the printer with the 1 x 550-sheet paper tray and stand
1
2
2
3
3
1
Dimension Product and accessories fully closed Product and accessories fully opened
1. Height 876 mm (34.5 in) 876 mm (34.5 in)
2. Depth 479 mm (18.9 in) 900 mm (35.4 in)
16 Chapter 1 Printer overview ENWW
Dimension Product and accessories fully closed Product and accessories fully opened
3. Width 458 mm (18.0 in) 853 mm (33.6 in)
Weight 51.1 kg (112.7 lb)
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/colorljM554 for current information.
CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert
operating voltages. This will damage the product and void the product warranty.
Operating-environment range
Table 1-8 Operating-environment specications
Environment Recommended Allowed
Temperature 15° to 27°C (59° to 80.6°F) 10° to 32.5°C (50° to 90.5°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
ENWW Printer specications 17
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the Web.
Go to www.hp.com/support/colorljM554 for HP's all-inclusive help for the printer. Find the following support:
● Install and congure
● Learn and use
●
Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
18 Chapter 1 Printer overview ENWW
2 Paper trays
●
Load paper to Tray 1
●
Load paper to Trays 2, 3, 4, and 5
●
Load envelopes
●
Load and print labels
For more information
The following information is correct at the time of publication.
For video assistance, see www.hp.com/videos/LaserJet.
For current information, see www.hp.com/support/colorljM554.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 19
Load paper to Tray 1
Introduction
The following information describes how to load paper and envelopes into Tray 1. This tray holds up to 100
sheets of 75 g/m
2
(20 lb) paper or 10 envelopes.
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
1. Open Tray 1.
2. Pull out the tray extension to support the paper.
20 Chapter 2 Paper trays ENWW
4. Make sure that the paper ts under the ll line on
the paper guides.
5. Adjust the side guides so that they lightly touch the
paper stack, but do not bend it.
22 Chapter 2 Paper trays ENWW
Tray 1 paper orientation
When using paper that requires a specic orientation, load it according to the information in the following table.
NOTE: The Alternative Letterhead Mode settings aects the way to load letterhead or preprinted paper. This
setting is disabled by default. When using this mode, load paper as for automatic duplex printing. For more
information, see Use alternative letterhead mode on page 24.
Table 2-1 Tray 1 paper orientation
Paper type Image Orientation Single-sided printing Duplex printing or with Alternative
Letterhead Mode enabled
Letterhead or preprinted Portrait Face-down
Top edge leading into the product
Face-up
Bottom edge leading into the
product
ENWW Load paper to Tray 1 23
Table 2-1 Tray 1 paper orientation (continued)
Paper type Image Orientation Single-sided printing Duplex printing or with Alternative
Letterhead Mode enabled
Letterhead or preprinted Landscape Face-down
Top edge toward the back of the
product
Face-up
Top edge toward the back of the
product
Prepunched Portrait or landscape Holes toward the back of the
product
Holes toward the back of the
product
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus.
Enable Alternative Letterhead Mode by using the printer control-panel menus
1. From the Home screen on the printer control panel, swipe from right to left until the Settings menu
displays. Touch the Settings icon to open the menu.
2. Open the following menus:
● Manage Trays
● Alternative Letterhead Mode
3. Select Enabled, and then touch the Save button or press the OK button.
24 Chapter 2 Paper trays ENWW
Load paper to Trays 2, 3, 4, and 5
Introduction
The following information describes how to load paper in Tray 2 and the optional 550-sheet trays (Trays 3, 4,
and 5; part number B5L34A). These trays hold up to 550 sheets of 75 g/m
2
(20 lb) paper.
NOTE: The procedure to load paper for the optional 550-sheet trays is the same as for Tray 2. Only Tray 2 is
shown here.
NOTE: If your printer includes tray locks, see the Hardware Install Guide for instructions about installing them. If
you do not have access to the Hardware Install Guide, note your printer model number and go to the printer
support website: www.hp.com/support/colorljM554.
NOTE: The paper guides may be locked before use and may not be adjustable.
1. Open the tray.
NOTE: Do not open this tray while it is in use.
2. Before loading paper, adjust the paper guides by
squeezing the adjustment latches and sliding the
guides to the size of the paper being used.
ENWW Load paper to Trays 2, 3, 4, and 5 25
3. Load paper into the tray. Check the paper to verify
the guides lightly touch the stack, but do not bend
it. For information about how to orient the paper,
see Trays 2, 3, 4, and 5 paper orientation
on page 27.
NOTE: To prevent jams, adjust the paper guides
to the correct size and do not overll the tray. Be
sure that the top of the stack is below the tray full
indicator.
4. Close the tray.
5. The tray conguration message displays on the
product control panel.
6. If the paper size and type shown is not correct,
select Modify to choose a dierent paper size or
type.
For custom-size paper, specify the X and Y
dimensions for the paper when the prompt
displays on the product control panel.
Y
X
26 Chapter 2 Paper trays ENWW
Trays 2, 3, 4, and 5 paper orientation
When using paper that requires a specic orientation, load it according to the information in the following table.
NOTE: The Alternative Letterhead Mode settings aects the way to load letterhead or preprinted paper. This
setting is disabled by default. When using this mode, load paper as for automatic duplex printing. For more
information, see Use alternative letterhead mode on page 28.
Table 2-2 Trays 2, 3, 4, and 5 paper orientation
Paper type Image Orientation Single-sided printing Duplex printing or with Alternative
Letterhead Mode enabled
Letterhead or preprinted Portrait Face-up
Top edge toward the right
Face-down
Top edge toward the left
Letterhead or preprinted Landscape Face up
Top edge toward the back of the
product
Face down
Top edge toward the back of the
product
Prepunched Portrait or landscape Holes toward the back of the
product
Holes toward the back of the
product
ENWW Load paper to Trays 2, 3, 4, and 5 27
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus.
Enable Alternative Letterhead Mode by using the printer control-panel menus
1. From the Home screen on the printer control panel, swipe from right to left until the Settings menu
displays. Touch the
Settings icon to open the menu.
2. Open the following menus:
● Manage Trays
● Alternative Letterhead Mode
3. Select Enabled, and then touch the Save button or press the OK button.
28 Chapter 2 Paper trays ENWW
Load envelopes
Introduction
The following information describes how to load envelopes. Use only Tray 1 to print on envelopes. Tray 1 holds
up to 10 envelopes.
NOTE: Select the correct paper type in the print driver before printing.
Envelope orientation
Load envelopes in either of these orientations:
Face-down
Top edge toward the back of the product
Face-down
Top edge leading into the product
ENWW Load envelopes 29
Load and print labels
Introduction
To print on sheets of labels, use Tray 2 or one of the optional 550-sheet trays. Tray 1 does not support labels.
To print labels using the manual feed option, follow these steps to select the correct settings in the print driver,
and then load the labels into the tray after sending the print job to the printer. When using manual feed, the
printer waits to print the job until it detects the tray has been opened and closed.
Manually feed labels
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click or tap the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the sheets of labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
NOTE: When using manual feed, the printer prints from the lowest-numbered tray that is congured for
the correct size of paper, so it is not necessary to specify a particular tray. For example, if Tray 2 is
congured for labels, the printer will print from Tray 2. If Tray 3 is installed and congured for labels, but
Tray 2 is not congured for labels, the printer will print from Tray 3.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
30 Chapter 2 Paper trays ENWW
9. Load sheets of labels face-up with the top of the sheet toward the right side of the printer.
ENWW Load and print labels 31
32 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts
●
Order supplies, accessories, and parts
●
Replace the toner cartridges
●
Replace the toner-collection unit
For more information
The following information is correct at the time of publication.
For video assistance, see www.hp.com/videos/LaserJet.
For current information, see www.hp.com/support/colorljM554.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 33
Order supplies, accessories, and parts
Ordering
Order supplies and paper www.hp.com
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the
product IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply website, which provides
options for purchasing Original HP supplies.
Supplies and accessories
Table 3-1 Supplies
Item Description Part number
HP 212A Black Original LaserJet Toner Cartridge Standard-capacity replacement black toner cartridge W2120A
HP 212A Cyan Original LaserJet Toner Cartridge Standard-capacity replacement cyan cartridge W2121A
HP 212A Yellow Original LaserJet Toner Cartridge Standard-capacity replacement yellow toner cartridge W2122A
HP 212A Magenta Original LaserJet Toner Cartridge Standard-capacity replacement magenta toner
cartridge
W2123A
HP 212X High Yield Black Original LaserJet Toner
Cartridge
High-capacity replacement black toner cartridge W2120X
HP 212X High Yield Cyan Original LaserJet Toner
Cartridge
High-capacity replacement cyan toner cartridge W2121X
HP 212X High Yield Yellow Original LaserJet Toner
Cartridge
High-capacity replacement yellow toner cartridge W2122X
HP 212X High Yield Magenta Original LaserJet Toner
Cartridge
High-capacity replacement magenta toner cartridge W2123X
HP toner-collection unit Replacement toner-collection unit with attached door B5L37A
Table 3-2 Accessories
Item Description Part number
550-sheet paper feeder Optional 550-sheet paper feeder (included with
the x model)
Includes installation instructions
B5L34A
HP LaserJet Stand Optional stand to support the printer
Includes installation instructions
B5L51A
HP Secure High-Performance Hard Disk Drive Optional hard drive
Includes installation instructions
B5L29A
34 Chapter 3 Supplies, accessories, and parts ENWW
Table 3-2 Accessories (continued)
Item Description Part number
1GB DDR3 Memory DIMM Optional DIMM for expanding the memory
Includes installation instructions
G6W84A
HP Internal USB ports Two optional USB ports for connecting third-party
devices
Includes installation instructions
B5L28A
HP Trusted Platform Module Automatically encrypts all data that passes
through the printer
Includes installation instructions
F5S62A
HP Jetdirect 2900nw Print Server USB wireless print server accessory J8031A
HP Jetdirect 3000w NFC/Wireless Accessory Wi-Fi direct accessory for “touch” printing from
mobile devices
J8030A
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet products to reduce repair time. More
information about the CSR program and benets can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or product name.
● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP product warranty.
● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the product warranty period.
Item Description Self-replacement options Part number
HP Fuser kit Replacement fuser
Includes installation instructions
Mandatory B5L35-67901 (110-volt)
B5L36-67901 (220-volt)
HP Fuser kit, service Replacement fuser, service kit
Includes installation instructions
Mandatory B5L35-67902 (110-volt)
B5L36-67902 (220-volt)
ITB and T2 Roller kit, service Replacement transfer belt and secondary
transfer roller
Includes installation instructions
Optional B5L24-67901
Secondary Transfer Roller kit Replacement secondary transfer roller
Includes installation instructions
Mandatory B5L24-67902
Tray 2-X Roller kit Replacement rollers for Trays 2–5
Includes installation instructions
Optional B5L24-67904
ENWW Order supplies, accessories, and parts 35
Item Description Self-replacement options Part number
Tray 1 Roller kit Replacement rollers for Tray 1
Includes installation instructions
Optional B5L24-67905
Control-panel SVGA kit Replacement touchscreen control panel for
the x model
Includes installation instructions
Mandatory B5L24-67903
HDD 500GB Kit
NOTE: M555 models only
Replacement HP Secure High-Performance
Hard Disk Drive
Includes installation instructions
Mandatory B5L29-67903
USB Wireless Print Server kit Replacement HP Jetdirect 2900nw Print
Server
Mandatory 5851-6421
NFC Accessory kit HP Jetdirect 3100w BLE/NFC/Wireless
Accessory
Mandatory 3JN69-61001
1GB DDR3 Memory DIMM
NOTE: M555 models only
Replacement memory DIMM
Includes installation instructions
Mandatory 5851-6422
Two Internal USB Ports kit Replacement internal USB ports Mandatory 5851-6424
36 Chapter 3 Supplies, accessories, and parts ENWW
Replace the toner cartridges
Introduction
The following information provides details about the toner cartridges for the product, and it includes instructions
to replace them.
●
Toner-cartridge information
●
Remove and replace the cartridges
Toner-cartridge information
This product indicates when the toner-cartridge level is low and very low. The actual toner cartridge life
remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer
acceptable.
The product uses four colors and has a dierent toner cartridge for each color: yellow (Y), magenta (M), cyan (C),
and black (K). The toner cartridges are inside the front door.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print
quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back
and forth end to end. Reinsert the toner cartridge into the printer and close the cover.
NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For
more information, go to www.hp.com/go/learnaboutsupplies.
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the product for an extended period
of time.
The following illustration shows the toner-cartridge components.
1
2
3
4
1 Handle
2 Imaging drum
ENWW Replace the toner cartridges 37
3 Protective shield
4 Memory chip
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.
Remove and replace the cartridges
1. Open the front door.
K
C
M
Y
2. Grasp the handle of the used toner cartridge and
pull out to remove it.
38 Chapter 3 Supplies, accessories, and parts ENWW
3. Remove the new toner cartridge from its
protective shell by tearing o the plastic strip and
opening the package. Save all packaging for
recycling the used toner cartridge.
1
2
3
4. Hold both ends of the toner cartridge and rock it
5-6 times.
5. Remove the protective shield from the toner
cartridge.
ENWW Replace the toner cartridges 39
6. Support the toner cartridge underneath with one
hand while holding the cartridge handle with the
other. Align the toner cartridge with its slot on the
shelf, and then insert the toner cartridge into the
product.
NOTE: Avoid touching the green imaging drum.
Fingerprints on the imaging drum can cause print
defects.
7. Close the front door.
K
C
M
Y
8. Pack the used toner cartridge into the box that the
new cartridge came in, or use a large cardboard
box and ll it with several cartridges that you need
to recycle. See the enclosed recycling guide for
information about recycling.
In the U.S., a pre-paid shipping label is included in
the box. In other countries/regions, go to
www.hp.com/recycle to print a pre-paid shipping
label.
Adhere the pre-paid shipping label to the box, and
return the used cartridge to HP for recycling.
2
1
3
40 Chapter 3 Supplies, accessories, and parts ENWW
Replace the toner-collection unit
Introduction
The following information provides details about the toner-collection unit for the product, and it includes
instructions to replace it.
The product indicates when the toner-collection unit is nearly full and when it is completely full. When it is
completely full, printing stops until the toner-collection unit is replaced.
To purchase a toner-collection unit (part number B5L37A), go to the HP Parts Store at www.hp.com/buy/parts.
NOTE: The toner-collection unit is designed for a single use. Do not attempt to empty the toner-collection unit
and reuse it. Doing so could lead to toner being spilled inside the product, which could result in reduced print
quality. After use, return the toner-collection unit to HP’s Planet Partners program for recycling.
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
Remove and replace the toner-collection unit
1. Open the front door.
Y
2. Open the toner-collection unit door on the upper-
left side of the product.
K
C
M
Y
ENWW Replace the toner-collection unit 41
3. Pull out the toner-collection unit and the attached
door.
K
C
M
Y
4. Remove the new toner-collection unit from its
packaging.
5. Install the new toner-collection unit and the
attached door into the product. Align the tabs on
the door with the slots in the product.
K
C
M
Y
42 Chapter 3 Supplies, accessories, and parts ENWW
6. Close the toner-collection unit door.
K
C
M
Y
7. Close the front door.
To recycle the used toner-collection unit, follow the
instructions included with the new toner-collection
unit.
Y
ENWW Replace the toner-collection unit 43
44 Chapter 3 Supplies, accessories, and parts ENWW
4 Print
●
Print tasks (Windows)
●
Print tasks (macOS)
●
Store print jobs on the printer to print later or print privately
●
Mobile printing solutions
●
Print from a USB ash drive
●
Print using high-speed USB 2.0 port (wired)
For more information
The following information is correct at the time of publication.
For video assistance, see www.hp.com/videos/LaserJet.
For current information, see www.hp.com/support/colorljM554.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 45
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
NOTE: For more information, click the Help (?) button in the print driver.
3. Click the tabs in the print driver to congure the available options. For example, set the paper orientation
on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/
Quality tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5. Click the Print button to print the job.
Automatically print on both sides (Windows)
Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an
automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides
manually.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
3. Click the Finishing tab.
4. Select Print on both sides. Click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the job.
46 Chapter 4 Print ENWW
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
3. Click the Finishing tab.
4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the rst side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray 1.
7. If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down list.
5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document
Properties dialog.
6. In the Print dialog, click Print to print the job.
ENWW Print tasks (Windows) 47
Select the paper type (Windows)
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
3. Click the Paper/Quality tab.
4. Select the paper type from the Paper type drop-down list.
5. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.
If the tray needs to be congured, a tray conguration message displays on the printer control panel.
6. Load the tray with the specied type and size of paper, and then close the tray.
7. Select the OK button to accept the detected type and size, or select the Modify button to choose a dierent
paper size or type.
8. Select the correct type and size, and then select the OK button.
48 Chapter 4 Print ENWW
Additional print tasks
Go to www.hp.com/support/colorljM554.
Instructions are available for performing specic print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to t a specic paper size
● Print the rst or last pages of the document on dierent paper
● Print watermarks on a document
ENWW Print tasks (Windows) 49
Print tasks (macOS)
How to print (macOS)
The following procedure describes the basic printing process for macOS.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for dierent software programs.
4. Click the Print button.
Automatically print on both sides (macOS)
NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (macOS)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for dierent software programs.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the printer, and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed side facing down in the input
tray.
8. If prompted, select the appropriate control panel button to continue.
50 Chapter 4 Print ENWW
Print multiple pages per sheet (macOS)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (macOS)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
NOTE: The name of the item varies for dierent software programs.
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all
printers.
● Media Type: Select the option for the type of paper for the print job.
● Print Quality: Select the resolution level for the print job.
● Edge-To-Edge Printing: Select this option to print close to the paper edges.
5. Click the Print button.
Additional print tasks
Go to www.hp.com/support/colorljM554.
Instructions are available for performing specic print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to t a specic paper size
ENWW Print tasks (macOS) 51
● Print the rst or last pages of the document on dierent paper
● Print watermarks on a document
52 Chapter 4 Print ENWW
Store print jobs on the printer to print later or print privately
Introduction
The following information provides procedures for creating and printing documents that are stored on the
printer. These jobs can be printed at a later time or printed privately.
●
Create a stored job (Windows)
●
Create a stored job (macOS)
●
Print a stored job
●
Delete a stored job
●
Information sent to printer for Job Accounting purposes
Create a stored job (Windows)
Store jobs on the printer for private or delayed printing.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then select Properties or Preferences (the name varies for
dierent software programs).
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
3. Click the Job Storage tab.
4. Select a Job Storage Mode option.
● Proof and Hold: Print and proof one copy of a job, and then print more copies.
● Personal Job: The job does not print until you request it at the printer control panel. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, you must provide the required PIN at the control panel. If you
encrypt the job, you must provide the required password at the control panel. The print job is deleted
from memory after it prints and is lost if the printer loses power.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory so you can print it again later.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, the person who prints the job must provide the required PIN at
the control panel. If you encrypt the job, the person who prints the job must provide the required
password at the control panel.
ENWW Store print jobs on the printer to print later or print privately 53
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name:
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print
button to print the job.
Create a stored job (macOS)
Store jobs on the printer for private or delayed printing.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Job Storage menu.
4. In the Mode drop-down list, select the type of stored job.
● Proof and Hold: Print and proof one copy of a job, and then print more copies.
● Personal Job: The job does not print until someone requests it at the printer control panel. If the job
has a personal identication number (PIN), provide the required PIN at the control panel. The print job
is deleted from memory after it prints and is lost if the printer loses power.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory to print it again later.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a
personal identication number (PIN), the person who prints the job must provide the required PIN at
the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name.
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. If you selected the Stored Job or Personal Job option in step 4, you can protect the job with a PIN. Type a 4-
digit number in the Use PIN to Print eld. When other people attempt to print this job, the printer prompts
them to enter this PIN number.
7. Click the Print button to process the job.
Print a stored job
Use this procedure to print a document that is in a job storage folder on the printer.
54 Chapter 4 Print ENWW
1. From the Home screen on the printer control panel, select Print, and then select Print from Job Storage.
2. Under Stored Jobs to Print, select Choose, and then select the folder where the document is saved.
3. Select the document, and then touch Select.
If the document is private, enter the four-digit PIN in the Password eld, and then select OK.
4. To adjust the number of copies, select the box to the left of the Print button, and then select the number of
copies from the keypad that opens. Select the Close button to close the keypad.
5. Select Print to print the document.
Delete a stored job
You can delete documents that have been saved to the printer when they are no longer needed. You can also
adjust the maximum number of jobs for the printer to store.
●
Delete a job that is stored on the printer
●
Change the job storage limit
Delete a job that is stored on the printer
You can delete documents that have been saved to the printer when they are no longer needed. You can also
adjust the maximum number of jobs for the printer to store.
1. From the Home screen on the printer control panel, select Print.
2. Select Print from Job Storage.
3. Select Choose, and then select the name of the folder where the job is stored.
4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
5. Select the Trash button to delete the job.
Change the job storage limit
When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user and
job name. If a job is not already stored under the same user and job name, and the printer needs additional
space, the printer might delete other stored jobs starting with the oldest. Follow these steps to change the
number of jobs that the printer can store:
1. From the Home screen on the printer control panel, navigate to the Settings application and then select the
Settings icon.
2. Open the following menus:
a. Copy/Print or Print
b. Manage Stored Jobs
c. Temporary Job Storage Limit
3. Use the keypad to enter the number of jobs that the printer stores.
4. Press the OK button or touch Done to save the setting.
ENWW Store print jobs on the printer to print later or print privately 55
Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally identiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client name
from which the job originated that may be used for job accounting purposes, as determined by the Administrator
of the printing device. This same information may also be stored with the job on the mass storage device (e.g.,
disk drive) of the printing device when using the job storage feature.
56 Chapter 4 Print ENWW
Mobile printing solutions
Introduction
HP oers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
MobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
●
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing
●
HP ePrint via email
●
AirPrint
●
Android embedded printing
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing
HP provides Wi-Fi, Wi-Fi Direct Print, Near Field Communication (NFC), and Bluetooth Low Energy (BLE) printing
for printers with a supported HP Jetdirect 3100w BLE/NFC/Wireless Accessory. This accessory is available as an
option for HP LaserJet printers that include a hardware-integration pocket (HIP).
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing enable Wi-Fi capable (mobile) devices to make a wireless network
connection directly to the printer without using a wireless router.
The printer does not need to be connected to the network for this mobile walk-up printing to work.
Use Wi-Fi Direct Print to print wirelessly from the following devices:
● iPhone, iPad, or iPod touch using Apple AirPrint
● Android mobile devices using the Android embedded print solution
For more information on wireless printing, go to www.hp.com/go/wirelessprinting.
NFC and Wi-Fi Direct Print capabilities can be enabled or disabled from the printer control panel.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
● Networking
● Wi-Fi Direct
● Status
3. Select On, and then select OK to enable wireless printing.
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wi-Fi Direct Name for easier printer identication for Wi-Fi Direct printing. The
wireless network names, e.g., Wi-Fi, Wi-Fi Direct, etc. are available on the Information screen by pressing or
touching the Information button on the printer control panel, and then selecting the Network option or the
Wireless option.
Complete the following procedure to change the printer Wi-Fi Direct name:
ENWW Mobile printing solutions 57
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
● Networking
● Wi-Fi Direct
● Wi-Fi Direct name
3. Use the keypad to change the name in the Wi-Fi Direct Name text eld. Select OK.
HP ePrint via email
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email enabled device.
To use HP ePrint, the printer must meet these requirements:
● The printer must be connected to a wired or wireless network and have Internet access.
● HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
Follow this procedure to enable HP Web Services and register with HP Connected:
1. Open the HP Embedded Web Server (EWS):
a. Find the printer IP address. On the printer control panel, press the button, and then use the arrow
keys to select the Ethernet menu. Press the OK button to open the menu and display the IP
address or host name.
b. From a computer on the same network as the printer, open a web browser. In the address line, type
the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on
the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the HP Web Services tab.
3. Select the option to enable Web Services.
NOTE: Enabling Web Services might take several minutes.
4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running macOS 10.7 Lion and
newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
● Mail
● Photos
58 Chapter 4 Print ENWW
● Safari
● iBooks
● Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/MobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier
do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The print solution is built into the many versions of the operating system.
NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print
Service Plugin.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/MobilePrinting.
ENWW Mobile printing solutions 59
Print from a USB ash drive
Introduction
This printer features easy-access USB printing, for quickly printing les without sending them from a computer.
The printer accepts standard USB ash drives in the USB port near the control panel. The control panel USB port
supports the following types of les:
– .pdf
– .prn
– .pcl
– .ps
– .cht
●
Enable the USB port for printing
●
Print USB documents
Enable the USB port for printing
The USB port is disabled by default. Before using this feature, enable the USB port. Use one of the following
methods to enable the port:
Method one: Enable the USB port from the printer control panel menus
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus
a. Copy/Print or Print
b. Enable Print From USB Drive
3. Select the Enabled option.
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)
1. Find the printer IP address: From the Home screen on the printer control panel, select the Information
icon, and then select the Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer
control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a There is a problem with this website’s security certicate message
when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating within
the EWS for the HP printer.
3. Select the Copy/Print tab for multi-function printer models, or the Print tab for single-function printer
models.
60 Chapter 4 Print ENWW
4. In the left menu, select Print from USB Drive Settings.
5. Select Enable Print from USB Drive.
6. Click Apply.
Print USB documents
1. Insert the USB ash drive into the easy-access USB port.
NOTE: The port might be covered. For some printers, the cover ips open. For other printers, pull the
cover straight out to remove it.
2. From the Home screen on the printer control panel, select Print, and then select Print from USB Drive.
3. Select Choose, select the name of the document to print, and then select Select.
NOTE: The document might be in a folder. Open folders as necessary.
4. To adjust the number of copies, select the eld for the number of copies. Use the keypad to enter the
number of copies to print.
5. Select Print to print the document.
ENWW Print from a USB ash drive 61
Print using high-speed USB 2.0 port (wired)
Enable the high-speed USB port for printing
This printer features a high-speed USB 2.0 port for wired USB printing. The port is located in the interface ports
area on the back of the printer and is disabled by default. Use one of the following methods to enable the port.
Once the port is enabled, install the product software in order to print using this port.
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus
a. General
b. Enable Device USB
3. Select the Enabled option.
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected printers only)
1. Find the printer IP address: From the Home screen on the printer control panel, select the Information
icon, and then select the Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer
control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a There is a problem with this website’s security certicate message
when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating within
the EWS for the HP printer.
3. Select the Security tab.
4. On the left side of the screen, select General Security.
5. Scroll down to the Hardware Ports and select the check box to enable both of the items:
● Enable Device USB
● Enable Host USB plug and play
6. Click Apply.
62 Chapter 4 Print ENWW
5 Manage the printer
●
Advanced conguration with HP Embedded Web Server (EWS)
●
Congure IP network settings
●
Printer security features
●
Energy-conservation settings
●
HP Web Jetadmin
●
Software and rmware updates
For more information
The following information is correct at the time of publication.
For video assistance, see www.hp.com/videos/LaserJet.
For current information, see www.hp.com/support/colorljM554.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 63
Advanced conguration with HP Embedded Web Server (EWS)
●
Introduction
●
How to access the HP Embedded Web Server (EWS)
●
HP Embedded Web Server features
Introduction
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control
panel.
● View printer status information
● Determine the remaining life for all supplies and order new ones
● View and change tray congurations
● View and change the printer control-panel menu conguration
● View and print internal pages
● Receive notication of printer and supplies events
● View and change network conguration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the
HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.
How to access the HP Embedded Web Server (EWS)
NOTE: The steps vary according to the type of control panel.
1
2
1 Keypad control panel
2 Touchscreen control panel
64 Chapter 5 Manage the printer ENWW
1. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys to
select the Ethernet menu. Press the OK button to open the menu and display the IP address or host
name.
Touchscreen control panels: On the printer control panel, touch the button, and then select the Network
icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
To use the HP Embedded Web Server, the browser must meet the following requirements:
Windows® 7
● Internet Explorer (version 8.x or greater)
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
Windows® 8 or greater
● Internet Explorer (version 9.x or greater)
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
OS X
● Safari (version 5.x or greater)
● Google Chrome (version 34.x or greater)
Linux
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
HP Embedded Web Server features
●
Information tab
●
General tab
●
Print tab
●
Troubleshooting tab
●
Security tab
●
HP Web Services tab
ENWW Advanced conguration with HP Embedded Web Server (EWS) 65
●
Networking tab
●
Other Links list
Information tab
Table 5-1 HP Embedded Web Server Information tab
Menu Description
Device Status Shows the printer status and shows the estimated life remaining of HP supplies. The page
also shows the type and size of paper set for each tray. To change the default settings, click
the Change Settings link.
Job Log Shows a summary of all jobs the printer has processed.
Conguration Page Shows the information found on the conguration page.
Supplies Status Page Shows the status of the supplies for the printer.
Event Log Page Shows a list of all printer events and errors. Use the HP Instant Support link (in the Other
Links area on all HP Embedded Web Server pages) to connect to a set of dynamicweb
pages that help solve problems. These pages also show additional services available for
the printer.
Usage Page Shows a summary of the number of pages the printer has printed, grouped by size, type,
and paper print path.
Device Information Shows the printer network name, address, and model information. To customize these
entries, click the Device Information menu on the General tab.
Control Panel Snapshot Shows an image of the current screen on the control panel display.
Print Upload a print-ready le from the computer to print. The printer uses the default print
settings to print the le.
Printable Reports and Pages Lists the internal reports and pages for the printer. Select one or more items to print or
view.
Open Source Licenses Shows a summary of the licenses for open source software programs that can be used
with the printer.
General tab
Table
5-2 HP Embedded Web Server General tab
Menu Description
Alerts Setup email alerts for various printer and supplies events.
Control Panel Administration Menu Shows the menu structure of the Administration menu on the control panel.
NOTE: Congure settings on this screen, or the HP Embedded Web Server provides more
advanced conguration options than are available through the Administration menu.
General Settings Congure how the printer recovers from jams and whether copy jobs initiated at the printer
control panel take priority over print jobs.
AutoSend Congure the printer to send automated emails regarding printer conguration and
supplies to specic email addresses.
Edit Other Links Add or customize a link to another website. This link displays in the footer area on all
HP Embedded Web Server pages.
66 Chapter 5 Manage the printer ENWW
Table 5-2 HP Embedded Web Server General tab (continued)
Menu Description
Ordering Information Enter information about ordering replacement toner cartridges. This information displays
on the supplies status page.
Device Information Name the printer and assign an asset number to it. Enter the name of the primary contact
who will receive information about the printer.
Language Set the language in which to display the HP Embedded Web Server information.
Date/Time Settings Set the date and time or synchronize with a network time server.
Energy Settings Set or edit a wake time, sleep time, and sleep delay for the printer. Set a dierent schedule
for each day of the week and for holidays.
Set which interactions with the printer cause it to wake from sleep mode.
Backup and Restore Create a backup le that contains printer and user data. If necessary, use this le to restore
data to the printer.
Reset Factory Settings Restore printer settings to the factory defaults.
Solution Installer Install third-party software packages that extend or modify the functionality of the printer.
Firmware Upgrade Download and install printer rmware upgrade les.
Quota and Statistics Services Provides connection information about third-party job-statistics services.
Print tab
Table
5-3 HP Embedded Web Server Print tab
Menu Description
Print from USB drive settings Enable or disable the Print from USB Drive menu on the control panel.
Manage Stored Jobs Enable or disable the ability to store jobs in the printer memory.
Congure job-storage options.
Default Print Options Congure the default options for print jobs.
Adjust Paper Types Override the factory-default mode settings if print quality problems occur when using a
specic paper type.
Restrict Color
(Color printers only)
Permit or restrict color printing.
Specify permissions for individual users or for jobs that are sent from specic software
programs.
PCL and PostScript Settings Adjust the PCL and PostScript settings for all print jobs.
ENWW Advanced conguration with HP Embedded Web Server (EWS) 67
Table 5-3 HP Embedded Web Server Print tab (continued)
Menu Description
Print Quality Congure the print quality settings, including the following:
● General print-quality settings
● Default color settings
● Default image registration settings
● Auto sense behavior
● Default paper types
● Default optimization settings
Manage Supplies Congure how the printer reacts when supplies reach a Very Low state.
Manage Trays Congure settings for paper trays.
Troubleshooting tab
Table 5-4 HP Embedded Web Server Troubleshooting tab
Menu Description
General Troubleshooting Select from a variety of reports and tests to help solve problems with the printer.
Online Help Link to HP cloud-based online help to assist in troubleshooting printing issues.
Retrieve Diagnostic Data
NOTE: This item is available only if an
administrator password is set from the
Security tab.
Export printer information to a le that can be useful for detailed problem analysis.
Calibration/Cleaning
(Color printers only)
Enable the automatic cleaning feature, create and print the cleaning page, and select an
option to calibrate the printer immediately.
Firmware Upgrade Download and install printer rmware upgrade les.
Restore Factory Settings Restore printer settings to factory defaults.
68 Chapter 5 Manage the printer ENWW
Security tab
Table 5-5 HP Embedded Web Server Security tab
Menu Description
General Security Settings for general security, including the following:
● Congure an administrator password to restrict access to certain features on the
printer.
● Set PJL password for processing PJL commands.
● Set le system access and rmware upgrade security.
● Enable or disable the Host USB port on the control panel or the USB connectivity port
on the formatter for printing directly from a computer.
● View the status of all security settings.
Account Policy Enable administrator account settings.
Access Control Congure access to printer functions for specic individuals or groups, and select the
method individuals use to sign in to the printer.
Protect Stored Data Congure and manage the internal hard drive for the printer.
Congure settings for jobs that are stored on the printer hard drive.
Certicate Management Install and manage security certicates for access to the printer and the network.
Web Service Security Allow resources on this printer to be accessed by web pages from dierent domains. If no
sites are added to the list, then all sites are trusted.
Self Test Verify that the security functions are running according to expected system parameters.
HP Web Services tab
Use the HP Web Services tab to congure and enable HP Web Services for this printer. It is necessary to Enable
HP Web Services to use the HP ePrint feature.
Table
5-6 HP Embedded Web Server HP Web Services tab
Menu Description
Web Services Setup Connect this printer to HP Connected on the web by enabling HP Web Services.
Web Proxy Congure a proxy server if there are issues enabling HP Web Services or connecting the
printer to the Internet.
HP JetAdvantage Access solutions that extend the capabilities of the printer
Networking tab
Use the Networking tab to congure and secure network settings for the printer when it is connected to an IP-
based network. This tab does not display if the printer is connected to other types of networks.
Table
5-7 HP Embedded Web Server Networking tab
Menu Description
Conguration
ENWW Advanced conguration with HP Embedded Web Server (EWS) 69
Table 5-7 HP Embedded Web Server Networking tab (continued)
Menu Description
Wireless Direct Congure Wireless Direct settings for printers that include embedded Wireless Direct Print
and NFC printing or that have a wireless accessory installed.
NOTE: The conguration options available depend on the print server model.
TCP/IP Settings Congure TCP/IP settings for IPv4 and IPv6 networks.
NOTE: The conguration options available depend on the print server model.
Network Settings Congure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server
model.
Other Settings Congure general printing protocols and services supported by the print server. The
available options depend on the print server model, but can include rmware update, LPD
queues, USB settings, support information, and refresh rate.
AirPrint Enable, set up, or disable network printing from Apple supported printers.
Select Language Change the language displayed by the HP Embedded Web Server. This page displays if the
web pages support multiple languages. Optionally, select supported languages through
language-preference settings in the browser.
Google Cloud Print
Setup Set up Google Cloud Print options.
Web Proxy Congure proxy settings.
Security
Settings View and restore current security settings to factory-default values.
Congure security settings using the Security Conguration Wizard.
NOTE: Do not use the Security Conguration Wizard to congure security settings using
network-management applications, such as HP Web Jetadmin.
Authorization Control conguration management and use of this printer, including the following:
● Set or change the administrator password to control access to conguration
parameters.
● Request, install, and manage digital certicates on the HP Jetdirect print server.
● Limit host access to this printer through an Access Control List (ACL) (for selected
print servers on IPv4 networks only).
Secure Communication Congure security settings.
Mgmt. Protocols Congure and manage security protocols for this printer, including the following:
● Set the security management level for the HP Embedded Web Server, and control
trac over HTTP and HTTPS.
● Congure the SNMP (Simple Network Management Protocol) operation. Enable or
disable the SNMP v1/v2c or SNMP v3 agents on the print server.
● Control access through protocols that may not be secure, such as printing protocols,
print services, discovery protocols, name resolution services, and conguration-
management protocols.
70 Chapter 5 Manage the printer ENWW
Table 5-7 HP Embedded Web Server Networking tab (continued)
Menu Description
802.1X Authentication Congure 802.1X authentication settings on the Jetdirect print server as required for client
authentication on the network, and reset the 802.1X authentication settings to factory-
default values.
CAUTION: When changing the 802.1X authentication settings; the printer might lose its
connection. To reconnect, it might be necessary to reset the print server to a factory-
default state and reinstall the printer.
IPsec/Firewall View or congure a Firewall policy or an IPsec/Firewall policy.
Announcement Agent Enable or disable the HP Device Announcement Agent, set the conguration server, and
congure mutual authentication using certicates.
Diagnostics
Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print server.
Protocol Info View a list of network-conguration settings on the HP Jetdirect print server for each
protocol.
Conguration Page View the HP Jetdirect conguration page, which contains status and conguration
information.
Other Links list
NOTE: Congure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links
menu on the General tab. The following are the default links.
Table 5-8 HP Embedded Web Server Other Links list
Menu Description
Product Support Connect to the support site for the printer to search for help on various topics.
Shop for Supplies Connect to the HP website for information on purchasing original HP supplies, such as
cartridges and paper.
HP Instant Support Connect to the HP website to nd solutions to printer problems.
ENWW Advanced conguration with HP Embedded Web Server (EWS) 71
Congure IP network settings
●
Printer sharing disclaimer
●
View or change network settings
●
Rename the printer on a network
●
Manually congure IPv4 TCP/IP parameters from the control panel
●
Manually congure IPv6 TCP/IP parameters from the control panel
●
Link speed and duplex settings
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP conguration settings.
1. Find the printer IP address: From the Home screen on the printer control panel, select the Information
icon, and then select the Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
3. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identied, use the HP Embedded Web Server.
1. Find the printer IP address: From the Home screen on the printer control panel, select the Information
icon, and then select the Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
3. Open the General tab.
4. On the Device Information page, the default printer name is in the Device Name eld. You can change this
name to uniquely identify this printer.
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NOTE: Completing the other elds on this page is optional.
5. Click the Apply button to save the changes.
Manually congure IPv4 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. Networking
b. Ethernet
c. TCP/IP
d. IPV 4 Settings
e. Cong Method
3. Select the Manual option, and then select OK.
4. Open the Manual Settings menu.
5. Select the IP Address, Subnet Mask, or Default Gateway option.
6. Use the numeric keypad to enter the correct digits for the eld, and then select OK.
Repeat the process for each eld to be congured.
Manually congure IPv6 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv6 address.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. To enable manual conguration, open the following menus:
a. Networking
b. Ethernet
c. TCP/IP
d. IPV6 Settings
3. Select Enable, select On, and then select OK.
4. Open the Address menu.
5. Open the Manual Settings menu, and then select Address. Use the keypad to enter the address, and then
select OK.
ENWW Congure IP network settings 73
Link speed and duplex settings
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
The link speed and communication mode of the print server must match the network hub. For most situations,
leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the
printer from communicating with other network devices. To make changes, use the printer control panel.
NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).
NOTE: Making changes to these settings causes the printer to turn o and then on. Make changes only when
the printer is idle.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. Networking
b. Ethernet
c. Link Speed
3. Select one of the following options:
● Auto: The print server automatically congures itself for the highest link speed and communication
mode allowed on the network.
● 10T Half: 10 megabytes per second (Mbps), half-duplex operation
● 10T Full: 10 Mbps, full-duplex operation
● 10T Auto: 10 Mbps, automatic-duplex operation
● 100TX Half: 100 Mbps, half-duplex operation
● 100TX Full: 100 Mbps, full-duplex operation
● 100TX Auto: 100 Mbps, automatic-duplex operation
● 1000T Full: 1000 Mbps, full-duplex operation
4. Select OK. The printer turns o and then on.
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Printer security features
Introduction
The printer includes several security features to restrict who has access to conguration settings, to secure data,
and to prevent access to valuable hardware components.
●
Security statements
●
IP Security
●
Assign or change the system password using the HP Embedded Web Server
●
Encryption support: HP High Performance Secure Hard Disks
●
Lock the formatter
Security statements
The printer supports security standards and recommended protocols that help you keep the printer secure,
protect critical information on your network, and simplify the way you monitor and maintain the printer.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network trac to and from the printer. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.
For printers that are connected to the network and have an HP Jetdirect print server, you can congure IPsec by
using the Networking tab in the HP Embedded Web Server.
Assign or change the system password using the HP Embedded Web Server
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
1. Find the printer IP address: From the Home screen on the printer control panel, select the Information
icon, and then select the Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
3. Click the Security tab.
4. Open the General Security menu.
5. In the area labeled Set the Local Administrator Password, enter the name to associate with the password in
the Username eld.
6. Enter the password in the New Password eld, and then enter it again in the Verify Password eld.
ENWW Printer security features 75
NOTE: To change an existing password, rst enter the existing password in the Old Password eld.
7. Click the Apply button.
NOTE: Make note of the password and store it in a safe place. The administrator password cannot be
recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the
assistance required to completely reset the printer.
Some features on the printer control panel can be secured so that unauthorized people cannot use them. When
a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting
for a prompt by selecting Sign In from the printer control panel.
Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the
network administrator for this printer if you have questions about which credentials to use.
1. Sign in to the printer:
● Keypad control panels: Press the Sign In button
● Touchscreen control panels: From the Home screen on the printer control panel, select Sign In.
2. Follow the prompts to enter the credentials.
NOTE:
To maintain security for the printer, press the Sign Out button or select Sign Out when you have
nished using the printer.
Encryption support: HP High Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting
printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile time-
saving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to congure the disk.
Lock the formatter
The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone
from removing valuable components from it.
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Energy-conservation settings
Introduction
●
Set the idle settings
●
Set the sleep timer and congure the printer to use 1 watt or less of power
Set the idle settings
By default the printer stays warm between jobs to optimize speed and print the rst page of jobs faster. To
conserve energy, set the printer to cool between jobs.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
● General Settings
● Energy Settings
● Idle Settings
3. Adjust the slider to the right to save energy. Touch Done to save the setting.
Set the sleep timer and congure the printer to use 1 watt or less of power
The sleep settings aect how much power the printer uses, the wake/sleep time, how quickly the printer enters
sleep mode, and how quickly the printer wakes up from sleep mode.
To congure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep after
Inactivity and Auto O after sleep settings.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
● General Settings
● Energy Settings
● Sleep Settings
3. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep
mode. Enter the appropriate time period.
NOTE: The sleep-mode default time is 0 minutes. Zero (0) indicates that the printer will go to sleep in less
than 1 minute.
4. Select Auto O after sleep to put the printer into a deeper power save mode after a period of sleep. Enter
the appropriate time period.
NOTE: By default, the printer will wake from Auto O in response to any activity other than USB or Wi-Fi,
but can be set to wake only to the power button.
5. Select Done to save the settings.
ENWW Energy-conservation settings 77
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for eciently managing a wide variety of
networked HP products, including printers, multifunction printers, and digital senders. This single solution allows
you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specic product features. Go
to www.hp.com/go/webjetadmin for more information.
78 Chapter 5 Manage the printer ENWW
Software and rmware updates
HP regularly updates software and rmware to x any issues and to add features. To take advantage of the most
current updates, download the most recent driver le, rmware le, or both from the Web.
Go to www.hp.com/support/colorljM554. Click Software and Drivers.
ENWW Software and rmware updates 79
80 Chapter 5 Manage the printer ENWW
6 Solve problems
●
Customer support
●
Control panel help system
●
Restore factory settings
●
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
●
Printer does not pick up paper or misfeeds
●
Clear paper jams
●
Resolve print-quality problems
●
Solve wired network problems
●
Solve wireless network problems
For more information
The following information is correct at the time of publication.
For video assistance, see www.hp.com/videos/LaserJet.
For current information, see www.hp.com/support/colorljM554.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 81
Customer support
Table 6-1 Customer support options
Support type Contact information
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready
Country/region phone numbers are on the yer that was in the box
with the printer or at support.hp.com.
Get 24-hour Internet support, and download software utilities and
drivers
www.hp.com/support/colorljM554
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
82 Chapter 6 Solve problems ENWW
Control panel help system
The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the
Help button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specic topics. You can browse
through the menu structure by touching the buttons in the menu.
Some Help screens include animations that show specic procedures, such as clearing paper jams.
If the printer alerts of an error or warning, touch the Help button to open a message that describes the
problem. The message also contains instructions to help solve the problem.
ENWW Control panel help system 83
Restore factory settings
Introduction
Use one of the following methods to restore the printer to the original settings from the factory.
NOTE: Restoring factory settings sets most of the printer settings to their factory defaults. However, some
settings are not changed, such as language, date, time, and some network conguration settings.
Method one: Restore factory settings from the printer control panel
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
● General
● Reset Factory Settings
3. Select Reset.
A verication message advises that completing the reset function might result in loss of data.
4. Select Reset to complete the process.
NOTE: The printer restarts automatically after the reset operation completes.
Method two: Restore factory settings from the HP Embedded Web Server (network-
connected printers only)
NOTE: The steps vary according to the type of control panel.
1
2
1 Keypad control panel
2 Touchscreen control panel
1. Open the HP Embedded Web Server (EWS):
84 Chapter 6 Solve problems ENWW
a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys
to select the Ethernet menu. Press the OK button to open the menu and display the IP address or
host name.
Touchscreen control panels: On the printer control panel, touch the button, and then select the
Network
icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the General tab.
3. On the left side of the screen, click Reset Factory Settings.
4. Click the Reset button.
NOTE: The printer restarts automatically after the reset operation completes.
ENWW Restore factory settings 85
A “Cartridge is low” or “Cartridge is very low” message displays on
the printer control panel
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner
cartridge does not need to be replaced now.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print
quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back
and forth end to end. Reinsert the toner cartridge into the printer and close the cover.
Cartridge is very low: The printer indicates when the cartridge level is very low. Actual cartridge life remaining
may vary. To extend the life of the toner, gently rock the cartridges back and forth end to end. Consider having a
replacement available to install when print quality is no longer acceptable. The cartridge does not need to be
replaced now unless the print quality is no longer acceptable.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has
ended.
Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re-
establish these settings when you install a new toner cartridge.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●
Manage Supplies
● Very Low Behavior
● Black Cartridge or Color Cartridges
3. Select one of the following options:
86 Chapter 6 Solve problems ENWW
● Select the Stop option to set the printer to stop printing when the cartridge reaches the Very Low
threshold.
● Select the Prompt to continue option to set the printer to stop printing when the cartridge reaches the
Very Low threshold. You can acknowledge the prompt or replace the cartridge to resume printing.
● Select the Continue option to set the printer to alert you that the cartridge is very low, and to continue
printing beyond the Very Low setting without interaction. This can result in unsatisfactory print
quality.
Order supplies
Order supplies and paper www.hp.com
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP website, which provides options for
purchasing Original HP supplies.
ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 87
Printer does not pick up paper or misfeeds
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
●
The printer does not pick up paper
●
The printer picks up multiple sheets of paper
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions.
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
88 Chapter 6 Solve problems ENWW
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
NOTE: If the managed service provider has installed locking tray guides, these may not be adjustable.
Contact the managed service representative for more information on locking or unlocking of paper trays.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 6-1 Size markings for Tray 1 or the multipurpose tray
Figure 6-2 Size markings for cassette trays
ENWW Printer does not pick up paper or misfeeds 89
5. Verify that the humidity in the room is within specications for this printer and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and ex the stack by holding it at each end and bringing the
ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the
stack of paper, and repeat this process. This process releases individual sheets without introducing static
electricity. Straighten the paper stack against a table before returning it to the tray.
Figure 6-3 Technique for exing the paper stack
1
2
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper,
and continue.
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth
in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
Figure 6-4 Roller locations for Tray 1 or the multipurpose tray
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
90 Chapter 6 Solve problems ENWW
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, ex the stack by
holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse
the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases
individual sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
Figure 6-5 Technique for exing the paper stack
1
2
2. Use only paper that meets HP specications for this printer.
3. Verify that the humidity in the room is within specications for this printer, and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and ex the stack as described above.
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
ENWW Printer does not pick up paper or misfeeds 91
5. Make sure the tray is not overlled by checking the stack-height markings inside the tray. If it is overlled,
remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to
the tray.
The following images show examples of the stack-height markings in the trays for various printers. Most
HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near
the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer.
Figure 6-6 Stack-height markings
Figure 6-7 Tab for the paper stack
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6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 6-8 Size markings for Tray 1 or the multipurpose tray
Figure 6-9 Size markings for cassette trays
7. Make sure the printing environment is within recommended specications.
ENWW Printer does not pick up paper or misfeeds 93
Clear paper jams
Introduction
The following information includes instructions for clearing paper jams from the product.
●
Jam locations
●
Auto-navigation for clearing paper jams
●
Experiencing frequent or recurring paper jams?
●
13.B2.D1 tray 1 paper jam
●
13.B2.D2 tray 2 paper jam
●
13.A3, 13.A4, 13.A5 tray 3, tray 4, tray 5 paper jam
●
13.B right door and fuser area paper jam
●
13.E1 output bin paper jam
Jam locations
3
2
1
4
5
6
1
2
3
4
5
6
1 Output bin See 13.E1 output bin paper jam on page 109.
2 Right door and fuser area See 13.B right door and fuser area paper jam on page 104.
3 Tray 1 See 13.B2.D1 tray 1 paper jam on page 96.
4 Lower-right door See 13.A3, 13.A4, 13.A5 tray 3, tray 4, tray 5 paper jam
on page 101.
5 Optional 550-sheet trays See 13.A3, 13.A4, 13.A5 tray 3, tray 4, tray 5 paper jam
on page 101.
6 Tray 2 See 13.B2.D2 tray 2 paper jam on page 98.
94 Chapter 6 Solve problems ENWW
Auto-navigation for clearing paper jams
The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel.
When you complete a step, the printer displays instructions for the next step until you have completed all steps
in the procedure.
Experiencing frequent or recurring paper jams?
To reduce the number of paper jams, try these solutions.
NOTE: To see a video that demonstrates how to load paper in a way that reduces the number of paper jams,
click here.
1. Use only paper that meets HP specications for this printer.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they
are touching the paper stack without bending it.
6. Make sure that the tray is fully inserted in the printer.
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets
one at a time.
8. Open the Trays menu on the printer control panel. Verify that the tray is congured correctly for the paper
type and size.
9. Make sure the printing environment is within recommended specications.
ENWW Clear paper jams 95
13.B2.D1 tray 1 paper jam
Use the following procedure to check for paper in all possible jam locations related to Tray 1. When a jam occurs,
the control panel displays an animation that assists in clearing the jam.
1. If jammed paper is visible in Tray 1, clear the jam
by gently pulling the paper straight out. Touch the
OK button to clear the message.
2. If the paper remains stuck, or if no jammed paper
is visible in Tray 1, remove any remaining paper in
the tray, and then close Tray 1 and open the right
door.
96 Chapter 6 Solve problems ENWW
3. If jammed paper is present, gently pull it out.
4. Close the right door.
ENWW Clear paper jams 97
13.B2.D2 tray 2 paper jam
Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam occurs,
the control panel displays an animation that assists in clearing the jam.
1. Lift the latch on the right door to release it.
2. Open the right door.
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3. Gently pull out any jammed paper from the pick up
area.
4. Pull the tray completely out of the printer by
pulling and lifting it up slightly.
5. Remove any jammed or damaged sheets of paper.
Verify that the tray is not overlled and that the
paper guides are adjusted correctly.
ENWW Clear paper jams 99
6. Remove any paper from the feed rollers inside the
printer. First pull the paper to the left to release it,
and then pull it forward to remove it.
7. Reinsert and close the tray.
8. Close the right door.
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13.A3, 13.A4, 13.A5 tray 3, tray 4, tray 5 paper jam
Use the following procedure to check for paper in all possible jam locations related to the optional 550-sheet
paper feeders. When a jam occurs, the control panel displays an animation that assists in clearing the jam.
1. Open the lower-right door.
2. Gently pull out any jammed paper.
3. Pull the tray completely out of the printer by
pulling and lifting it up slightly.
ENWW Clear paper jams 101
4. Remove any jammed or damaged sheets of paper.
Verify that the tray is not overlled and that the
paper guides are adjusted correctly.
5. Remove any paper from the feed rollers inside the
printer. First pull the paper to the left to release it,
and then pull it forward to remove it.
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6. Close the lower-right door.
7. Reinsert and close the tray.
ENWW Clear paper jams 103
13.B right door and fuser area paper jam
Use the following procedure to check for paper in all possible jam locations inside the right door. When a jam
occurs, the control panel displays an animation that assists in clearing the jam.
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
1. Lift the latch on the right door to release it.
2. Open the right door.
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3. Gently pull out any jammed paper from the pick up
area.
4. Close the transfer assembly.
5. Push down on the green levers to release the jam-
access cover.
ENWW Clear paper jams 105
6. Gently pull out any jammed paper. If the paper
tears, make sure to remove all remnants.
7. Close the jam-access cover, and then lower the
transfer assembly.
8. If paper is visible entering the bottom of the fuser,
gently pull downward to remove it.
CAUTION: Do not touch the foam on the transfer
roller. Contaminants can aect print quality.
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9. If paper is jammed as it enters the output bin,
gently pull the paper out to remove it.
10. Paper could be jammed inside the fuser where it
would not be visible. Grasp the fuser handles, lift
up slightly, and then pull straight out to remove
the fuser.
CAUTION: The fuser can be hot while the printer
is in use. Wait for the fuser to cool before handling
it.
11. Open the jam-access door. If paper is jammed
inside the fuser, gently pull it straight up to remove
it. If the paper tears, remove all paper fragments.
CAUTION: Even if the body of the fuser has
cooled, the rollers that are inside could still be hot.
Do not touch the fuser rollers until they have
cooled.
1
2
ENWW Clear paper jams 107
12. Close the jam-access door, and push the fuser
completely into the printer until it clicks into place.
13. Check for jammed paper in the duplex path inside
the right door, and remove any jammed paper.
14. Close the right door.
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13.E1 output bin paper jam
Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel displays an
animation that assists in clearing the jam.
1. If paper is visible in the output bin, grasp the
leading edge and remove it.
ENWW Clear paper jams 109
Resolve print-quality problems
Introduction
Use the information below to troubleshoot print-quality problems, including issues with image quality and color
quality.
The troubleshooting steps can help resolve the following defects:
● Blank pages
● Black pages
● Colors that do not align
● Curled paper
● Dark or light bands
● Dark or light streaks
● Fuzzy print
● Gray background or dark print
● Light print
● Loose toner
● Missing toner
● Scattered dots of toner
● Skewed images
● Smears
● Streaks
Troubleshoot print quality
To resolve print-quality issues, try these steps in the order presented.
To troubleshoot specic image defects, see Troubleshoot image defects.
Update the printer rmware
Try upgrading the printer rmware.
Print from a dierent software program
Try printing from a dierent software program. If the page prints correctly, the problem is with the software
program from which you were printing.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
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Check the paper type setting on the printer
1. Open the tray.
2. Verify that the tray is loaded with the correct type of paper.
3. Close the tray.
4. Follow the control panel instructions to conrm or modify the paper type settings for the tray.
Check the paper type setting (Windows)
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Check the paper type setting (macOS)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.
Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of
other replaceable maintenance parts.
Step one: Print the supplies status page
1. From the Home screen on the printer control panel, select the Reports menu.
2. Select the Conguration/Status Pages menu.
3. Select Supplies Status Page, and then, select Print to print the page.
ENWW Resolve print-quality problems 111
Step two: Check supplies status
1. Look at the supplies status report to check the percent of life remaining for the toner cartridges and, if
applicable, the status of other replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low. After an HP supply has reached the very low
threshold, HP’s premium protection warranty on that supply has ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the word “HP” on it, or has the HP logo on it. For more information on
identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause
print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Follow these steps to clean the printer's paper path.
1. Load plain paper in Tray 1.
2. From the Home screen on the printer control panel, select the Support Tools menu.
3. Select the following menus:
● Maintenance
● Calibration/Cleaning
● Cleaning Page
4. Select Print to print the page.
A Cleaning... message displays on the printer control panel. The cleaning process takes a few minutes to
complete. Do not turn the printer o until the cleaning process has nished. When it is nished, discard the
printed page.
Visually inspect the toner cartridge or cartridges
Follow these steps to inspect each toner cartridge.
1. Remove the toner cartridges from the printer, and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
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4. If you see any scratches, ngerprints, or other damage on the imaging drum, replace the toner cartridge.
5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.
Check paper and the printing environment
Step one: Use paper that meets HP specications
Some print-quality problems arise from using paper that does not meet HP specications.
● Always use a paper type and weight that this printer supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly aect print quality and is a common cause for print-quality or paper-feeding
issues. Try the following solutions:
● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
● Make sure the printer is not exposed to temperatures or humidity outside of printer specications.
● Do not place the printer in a conned space, such as a cabinet.
● Place the printer on a sturdy, level surface.
● Remove anything that is blocking the vents on the printer. The printer requires good air ow on all sides,
including the top.
● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.
Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when printing
from specic trays.
1. Load plain paper in Tray 1.
2. From the Home screen on the printer control panel, select the Settings menu.
3. Select the following menus:
● Copy/Print or Print
● Print Quality
● Image Registration
ENWW Resolve print-quality problems 113
4. Select Tray, and then select the tray to adjust.
5. Select Print Test Page, and then follow the instructions on the printed pages.
6. Select Print Test Page again to verify the results, and then make further adjustments if necessary.
7. Select Done to save the new settings.
Try a dierent print driver
Try a dierent print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/colorljM554.
HP PCL 6 V3 driver This printer-specic print driver supports Windows 7 and newer operating systems that
support version 3 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.
HP PCL-6 V4 driver This product-specic print driver supports Windows 8 and newer operating systems that
support version 4 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.
HP UPD PS driver
● Recommended for printing with Adobe
®
software programs or with other highly
graphics-intensive software programs
● Provides support for printing from postscript emulation needs, or for postscript ash
font support
HP UPD PCL 6 ● Recommended for printing in all Windows environments
● Provides the overall best speed, print quality, and printer feature support for most
users
● Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
● Might not be fully compatible with third-party and custom software programs that
are based on PCL 5
Troubleshoot color quality
Calibrate the printer to align the colors
Calibration is a printer function that optimizes print quality.
Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry graphics,
or other print-quality issues.
1. From the Home screen on the printer control panel, select the Support Tools menu.
2. Select the following menus:
● Maintenance
● Calibration/Cleaning
● Full Calibration
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3. Select Start to start the calibration process.
A Calibrating message will display on the printer control panel. The calibration process takes a few minutes
to complete. Do not turn the printer o until the calibration process has nished.
4. Wait while the printer calibrates, and then try printing again.
Troubleshoot image defects
Table 6-2 Image defects table quick reference
Table 6-10 Light print on page 121 Table 6-8 Gray background or dark print
on page 120
Table 6-5 Blank page — No print on page 118
Table 6-4 Black page on page 117 Table 6-3 Banding defects on page 117 Table 6-12 Streak defects on page 123
ENWW Resolve print-quality problems 115
Table 6-2 Image defects table quick reference (continued)
Table 6-7 Fixing/fuser defects on page 119 Table 6-9 Image placement defects on page 120 Table 6-6 Color plane registrations defects (color
models only) on page 118
Table 6-11 Output defects on page 122
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a
starting point for solving image defect issues.
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with
continued printing.
2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed the
rated life), replace the cartridge.
3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using
a dierent ream of media or a dierent tray. Try using a dierent print mode.
4. Make sure that the printer is within the supported operating temperature/humidity range.
5. Make sure that the paper type, size, and weight are supported by the printer. See the printer support page
at support.hp.com for a list of the supported paper sizes and types for the printer.
NOTE: The term “fusing” refers to the part of the printing process where toner is axed to paper.
The following examples depict letter-size paper that has passed through the printer short-edge rst.
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Table 6-3 Banding defects
Sample Description Possible solutions
Dark or light lines which repeat down the
length of the page, and are wide-pitch
and/or impulse bands. They might be sharp
or soft in nature. The defect displays only in
areas of ll, not in text or sections with no
printed content.
1. Reprint the document.
2. Try printing from another tray.
3. Replace the cartridge.
4. Use a dierent paper type.
5. Enterprise models only: From the
Home screen on the printer control
panel, go to the Adjust Paper Types
menu, and then choose a print mode
that is designed for a slightly heavier
media than what you are using. This
slows the print speed and might
improve the print quality.
6. If the issue persists, go to
support.hp.com.
Table 6-4 Black page
Sample Description Possible solutions
The entire printed page is black. 1. Visually inspect the cartridge to check
for damage.
2. Make sure that the cartridge is
installed correctly.
3. Replace the cartridge
4. If the issue persists, go to
support.hp.com.
ENWW Resolve print-quality problems 117
Table 6-5 Blank page — No print
Sample Description Possible solutions
The page is completely blank and contains
no printed content.
1. Make sure that the cartridges are
genuine HP cartridges.
2. Make sure that the cartridge is
installed correctly.
3. Print with a dierent cartridge.
4. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.
5. If the issue persists, go to
support.hp.com.
Table 6-6 Color plane registrations defects (color models only)
Sample Description Possible solutions
One or more color plane(s) is not aligned
with the other color planes. This registration
error will typically occur with yellow.
1. Reprint the document.
2. From the printer control panel,
calibrate the printer.
3. If a cartridge has reached a Very Low
state, or the printed output is severely
faded, replace the cartridge.
4. From the printer control panel use the
Restore Calibration feature to reset
the printer's calibration settings to the
factory defaults.
5. If the issue persists, go to
support.hp.com.
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Table 6-7 Fixing/fuser defects
Sample Description Possible solutions
Slight shadows or osets of the image are
repeated down the page. The repeated
image might fade with each recurrence.
1. Reprint the document.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.
3. If the issue persists, go to
support.hp.com.
Toner rubs o along either edge of the
page. This defect is more common at the
edges of high-coverage jobs, and on light
media types, but can occur anywhere on the
page.
1. Reprint the document.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a heavier
paper type.
3. Enterprise models only: From the
printer control panel, go to the Edge-
to-Edge menu and then select
Normal. Reprint the document.
4. Enterprise models only: From the
printer control panel, select Auto
Include Margins and then reprint the
document.
5. If the issue persists, go to
support.hp.com.
ENWW Resolve print-quality problems 119
Table 6-8 Gray background or dark print
Sample Description Possible solutions
The image or text is darker than expected
and/or the background is gray.
1. Make sure that the paper in the trays
has not already been run through the
printer.
2. Use a dierent paper type.
3. Reprint the document.
4. Mono models only: From the Home
screen on the printer control panel, go
to the Adjust Toner Density menu, and
then adjust the toner density to a
lower level.
5. Make sure that the printer is within the
supported operating temperature and
humidity range.
6. Replace the cartridge.
7. If the issue persists, go to
support.hp.com.
Table 6-9 Image placement defects
Sample Description Possible solutions
The image is not centered, or is skewed on
the page. The defect occurs when the paper
is not positioned properly as it is pulled from
the tray and moves through the paper path.
1. Reprint the document.
2. Remove the paper and then reload the
tray. Make sure that all the paper
edges are even on all sides.
3. Make sure that the top of the paper
stack is below the tray-full indicator.
Do not overll the tray.
4. Make sure that the paper guides are
adjusted to the correct size for the
paper. Do not adjust the paper guides
tightly against the paper stack. Adjust
them to the indentations or markings
in the tray.
5. If the issue persists, go to
support.hp.com.
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Table 6-10 Light print
Sample Description Possible solutions
The printed content is light or faded on the
entire page.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Mono models only: Make sure that the
EconoMode setting is disabled, both at
the printer control panel and in the
print driver.
4. Make sure that the cartridge is
installed correctly.
5. Print a Supplies Status Page and check
the life and usage of the cartridge.
6. Replace the cartridge.
7. If the issue persists, go to
support.hp.com.
ENWW Resolve print-quality problems 121
Table 6-11 Output defects
Sample Description Possible solutions
Printed pages have curled edges. The curled
edge can be along the short or long side of
the paper. Two types of curl are possible:
● Positive curl: The paper curls toward
the printed side. The defect occurs in
dry environments or when printing
high-coverage pages.
● Negative curl: The paper curls away
from the printed side. The defect
occurs in high-humidity environments
or when printing low-coverage pages.
1. Reprint the document.
2. Positive curl: From the printer control
panel, select a heavier paper type. The
heavier paper type creates a higher
temperature for printing.
Negative curl: From the printer control
panel, select a lighter paper type. The
lighter paper type creates a lower
temperature for printing. Try storing
the paper in a dry environment prior to
use, or use freshly-opened paper.
3. Print in duplex mode.
4. If the issue persists, go to
support.hp.com.
The paper does not stack well in the output
tray. The stack might be uneven, skewed, or
the pages might be pushed out of the tray
and onto the oor. Any of the following
conditions can cause this defect:
● Extreme paper curl
● The paper in the tray is wrinkled or
deformed
● The paper is a non-standard paper
type, such as envelopes
● The output tray is too full
1. Reprint the document.
2. Extend the output bin extension.
3. If the defect is caused by extreme
paper curl, refer to the
troubleshooting steps for "Output
curl."
4. Use a dierent paper type.
5. Use freshly-opened paper.
6. Remove the paper from the output
tray before the tray gets too full.
7. If the issue persists, go to
support.hp.com.
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Table 6-12 Streak defects
Sample Description Possible solutions
Light vertical streaks that usually span the
length of the page. The defect displays only
in areas of ll, not in text or sections with no
printed content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. If the issue persists, go to
support.hp.com.
NOTE: Both light and dark vertical streaks
can occur when the printing environment is
outside the specied range for temperature
or humidity. Refer to your printer's
environmental specications for allowable
temperature and humidity levels.
Dark vertical lines which occur down the
length of the page. The defect might occur
anywhere on the page, in areas of ll or in
sections with no printed content. On color
models, these lines or streaks will also be
visible on the ITB cleaning page.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Print a cleaning page.
4. Check the toner level in the cartridge.
5. If the issue persists, go to
support.hp.com.
ENWW Resolve print-quality problems 123
Solve wired network problems
Introduction
Certain types of problems can indicate there is a network communication problem. These problems include the
following issues:
● The periodic loss of ability to communicate with the printer
● The printer cannot be found during driver installation
● A periodic failure to print
NOTE: If you have been experiencing intermittent loss of network connectivity, rst update the printer
rmware. For instructions on how to update the printer rmware, go to http://support.hp.com, search for your
printer, and then search on “update the rmware.”
Check the following items to verify that the printer is communicating with the network. Before beginning, print a
conguration page from the printer control panel and locate the printer IP address that is listed on this page.
●
Poor physical connection
●
The computer is using the incorrect IP address for the printer
●
The computer is unable to communicate with the printer
●
The printer is using incorrect link and duplex settings for the network
●
New software programs might be causing compatibility problems
●
The computer or workstation might be set up incorrectly
●
The printer is disabled, or other network settings are incorrect
NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.
Poor physical connection
1. Verify that the printer is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the printer, and verify that the amber activity light
ashes indicating network trac, and the green link-status light is continuously lit indicating a network link.
4. If the problem continues, try a dierent cable or port on the hub.
The computer is using the incorrect IP address for the printer
1. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer conguration page.
2. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
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3. If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP
address.
4. If the IP address is correct, delete the printer and then add it again.
The computer is unable to communicate with the printer
1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the IP address for your printer.
c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings,
the printer, and the computer are all congured for the same network (also known as subnet).
3. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer conguration page.
4. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
5. If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname instead of the
IP address.
6. If the IP address is correct, delete the printer and then add it again.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings,
you must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
1. Check the network drivers, print drivers, and the network redirection settings.
2. Verify that the operating system is congured correctly.
The printer is disabled, or other network settings are incorrect
1. Review the printer’s conguration/networking pages to check the status of the network settings and
protocols.
2. Recongure the network settings if necessary.
ENWW Solve wired network problems 125
Solve wireless network problems
●
Introduction
●
Wireless connectivity checklist
●
The printer does not print after the wireless conguration completes
●
The printer does not print, and the computer has a third-party rewall installed
●
The wireless connection does not work after moving the wireless router or printer
●
Cannot connect more computers to the wireless printer
●
The wireless printer loses communication when connected to a VPN
●
The network does not appear in the wireless networks list
●
The wireless network is not functioning
●
Reduce interference on a wireless network
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether HP NFC and Wi-Fi Direct printing are enabled on your printer, print a conguration
page from the printer control panel.
NOTE: If you have been experiencing intermittent loss of network connectivity, rst update the printer
rmware. For instructions on how to update the printer rmware, go to http://support.hp.com, search for your
printer, and then search on “update the rmware.”
Wireless connectivity checklist
● For printers that do not support simultaneous wired and wireless connections, verify that the network
cable is not connected.
● Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on. (The wireless network indicator is solid when the printer is
connected to a wireless network, and blinking when it is searching for a wireless network.)
● Verify that the service set identier (SSID) is correct:
– For a wireless connection to your network, conrm that your mobile device is connecting to the
correct router/access point.
– For a Wi-Fi Direct connection, print a conguration page to determine the printer’s SSID.
If you are not sure that the SSID is correct, run the wireless setup again.
● With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
● If the wireless network is working correctly, try accessing other computers on the wireless network. If the
network has Internet access, try connecting to the Internet over a wireless connection.
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● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access
point (on networks using WPA security).
● Verify that the printer is within the range of the wireless network. For most networks, the printer must be
within 30 m (100 ft) of the wireless access point (wireless router).
● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access
point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not
separate the printer and wireless access point.
● Verify that the printer is located away from electronic devices that might interfere with the wireless signal.
Many devices can interfere with the wireless signal including motors, cordless phones, security system
cameras, other wireless networks, and some Bluetooth devices.
● Verify that the print driver is installed on the computer.
● Verify that you have selected the correct printer port.
● Verify that the computer and printer connect to the same wireless network.
● If your environment has multiple wireless signals and you need the printer to support dual band networks
on both 2.4 GHz and 5 GHz, install the HP Jetdirect 2900nw print server accessory.
● For macOS, verify that the wireless router supports Bonjour.
The printer does not print after the wireless conguration completes
1. Make sure that the printer is turned on and in the ready state.
2. Turn o any third-party rewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.
The printer does not print, and the computer has a third-party rewall installed
1. Update the rewall with the most recent update available from the manufacturer.
2. If programs request rewall access when you install the printer or try to print, make sure that you allow the
programs to run.
3. Temporarily turn o the rewall, and then install the wireless printer on the computer. Enable the rewall
when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
1. Make sure that the router or printer connects to the same network that your computer connects to.
2. Print a conguration page.
3. Compare the service set identier (SSID) on the conguration page to the SSID in the printer conguration
for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Recongure the
wireless setup for the printer.
ENWW Solve wireless network problems 127
Cannot connect more computers to the wireless printer
1. Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wireless Print Direct users.
4. Turn o any third-party rewalls on your computer.
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN
● Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list
● Make sure the wireless router is turned on and has power.
● The network might be hidden. However, you can still connect to a hidden network. Make sure the router/
access point is advertising the SSID by checking for its SSID in the available networks seen by your mobile
device.
The wireless network is not functioning
1. For printers that do not support simultaneous wired and wireless connections, make sure that the network
cable is disconnected.
2. To verify if the network has lost communication, try connecting other devices to the network.
3. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
4. Make sure that the router or printer connects to the same network that the computer connects to.
a. Print a conguration page.
b. Compare the service set identier (SSID) on the conguration report to the SSID in the printer
conguration for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network. Recongure
the wireless setup for the printer.
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Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
● Keep the wireless devices away from large metal objects, such as ling cabinets, and other
electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio
signals.
● Keep the wireless devices away from large masonry structures and other building structures. These objects
can absorb radio waves and lower signal strength.
● Position the wireless router in a central location in line of sight with the wireless printers on the network.
ENWW Solve wireless network problems 129
130 Chapter 6 Solve problems ENWW
Index
Symbols/Numerics
550-sheet paper trays
part numbers 34
550-sheet trays
jams 101
A
accessories
ordering 34
part numbers 34
acoustic specications 17
AirPrint 58
alternative letterhead mode 24, 28
Android devices
printing from 59
B
bin, output
locating 4
Bonjour
identifying 64
browser requirements
HP embedded Web Server 64
C
calibrate
colors 114
cartridge
replacing 37
cartridges
order numbers 37
checklist
wireless connectivity 126
cleaning
paper path 112
colors
calibrate 114
control panel
help 83
locating 4
locating features 6, 8
copying
resolution 11
customer support
online 82
D
default gateway, setting 73
deleting
stored jobs 55
dimensions, printer 15
document feeder
capacity 11
double-sided printing
Mac 50
Windows 47
drivers, supported 13
duplex printing
Mac 50
duplex printing (double-sided)
settings (Windows) 46
Windows 47
duplexing
manually (Mac) 50
manually (Windows) 47
E
easy-access USB printing 60
electrical specications 17
Embedded Web Server
changing network settings 72
changing printer name 72
opening 72
Embedded Web Server (EWS)
assigning passwords 75
features 64
network connection 64
energy use, optimizing 77
envelope feeder, loading 29
envelopes
loading in Tray 1 20
orientation 23
envelopes, loading 29
Ethernet (RJ-45)
locating 6
Explorer, versions supported
HP Embedded Web Server 64
F
fax port
locating 6
formatter
locating 5
fuser
jams 104
G
gateway, setting default 73
general conguration
HP Embedded Web Server 66
H
hard disks
encrypted 76
hard drive
part number 34
Help button
locating 6, 8
help, control panel 83
Hi-Speed USB 2.0 printing port
locating 6
Home button
locating 6, 8
HP Customer Care 82
HP Embedded Web Server
changing network settings 72
changing printer name 72
ENWW Index 131
general conguration 66
HP Web Services 69
information pages 66
network settings 69
opening 72
other links list 71
print settings 67
security settings 69
troubleshooting tools 68
HP Embedded Web Server (EWS)
features 64
network connection 64
HP ePrint 58
HP Web Jetadmin 78
HP Web Services
enabling 69
I
image quality
check toner-cartridge status 111
information pages
HP Embedded Web Server 66
interface ports
locating 6
Internet Explorer, versions supported
HP Embedded Web Server 64
IP Security 75
IPsec 75
IPv4 address 73
IPv6 address 73
J
jams
550-sheet trays 101
auto-navigation 95
causes of 95
fuser 104
locations 94
output bin 109
right door 104
Tray 1 96
Tray 2 98
Jetadmin, HP Web 78
jobs, stored
creating (Windows) 53
deleting 55
Mac settings 54
printing 54
K
keypad
locating 4
L
labels
printing (Windows) 48
printing on 30
LAN port
locating 6
loading
paper in Tray 1 20
paper in Tray 2 and the 550-sheet
trays 25
local area network (LAN)
locating 6
lock
formatter 76
M
Mac driver settings
Job Storage 54
managing network 72
manual duplex
Mac 50
Windows 47
memory
included 11
memory chip (toner)
locating 37
mobile printing
Android devices 59
mobile printing solutions 11
mobile printing, software supported
14
multiple pages per sheet
printing (Mac) 51
printing (Windows) 47
N
Near Field Communication printing
57
Netscape Navigator, versions
supported
HP embedded Web Server 64
network
printer name, changing 72
settings, changing 72
settings, viewing 72
network duplex settings, changing
74
network link speed settings,
changing 74
network settings
HP Embedded Web Server 69
networks
default gateway 73
HP Web Jetadmin 78
IPv4 address 73
IPv6 address 73
subnet mask 73
supported 11
NFC accessory
part number 34
NFC printing 57
O
on/o button
locating 4
online help, control panel 83
online support 82
operating systems (OS)
supported 11
operating systems, supported 13
ordering
supplies and accessories 34
OS (operating system)
supported 11
other links list
HP Embedded Web Server 71
output bin
clear jams 109
locating 4
P
pages per minute 11
pages per sheet
selecting (Mac) 51
selecting (Windows) 47
paper
jams 95
loading Tray 1 20
loading Tray 2 and the 550-sheet
trays 25
selecting 113
Tray 1 orientation 23
Tray 2 and the 550-sheet trays
orientation 27
paper jams
550-sheet trays 101
fuser 104
132 Index ENWW
locations 94
output bin 109
right door 104
Tray 1 96
Tray 2 98
paper pickup problems
solving 88, 90
paper trays
part numbers 34
paper type
selecting (Windows) 48
paper types
selecting (Mac) 51
paper, ordering 34
part numbers
accessories 34
replacement parts 35
supplies 35
toner cartridges 35
ports
locating 6
power
consumption 17
power connection
locating 5
power switch
locating 4
power usage
1 watt or less 77
print drivers, supported 13
print media
loading in Tray 1 20
print on both sides
Mac 50
manually, Windows 47
Windows 47
print settings
HP Embedded Web Server 67
printing
from USB storage accessories 60
stored jobs 54
printing on both sides
settings (Windows) 46
private printing 53
product number
locating 5
R
replacement parts
part numbers 35
replacing
toner cartridges 37
toner-collection unit 41
resolution
copy and scan 11
restore factory settings 84
right door
jams 104
RJ-45 port
locating 6
S
scanning
resolution 11
secuity settings
HP Embedded Web Server 69
security
encrypted hard disk 76
serial number
locating 5
settings
restore factory 84
Sign In button
locating 8
Sign Out button
locating 8
sleep mode 77
special paper
printing (Windows) 48
specications
electrical and acoustic 17
speed, optimizing 77
stand
part number 34
Start Copy button
locating 8
status of printer 6
Stop button
locating 6
storage, job
Mac settings 54
store print jobs 53
stored jobs
creating (Mac) 54
creating (Windows) 53
deleting 55
printing 54
storing jobs
with Windows 53
subnet mask 73
supplies
low threshold settings 86
ordering 34
part numbers 35
replacing toner cartridges 37
replacing toner-collection unit 41
using when low 86
support
online 82
system requirements
HP Embedded Web Server 64
minimum 14
T
TCP/IP
manually conguring IPv4
parameters 73
manually conguring IPv6
parameters 73
technical support
online 82
toner cartridge
low threshold settings 86
using when low 86
toner cartridges
components 37
order numbers 37
part numbers 35
replacing 37
toner-collection unit
locating 5
replacing 41
touchscreen
locating features 8
transparencies
printing (Windows) 48
Tray 1
jams 96
paper orientation 23
Tray 2
jams 98
Tray 2 and the 550-sheet trays
loading 25
paper orientation 27
trays
capacity 11
included 11
locating 4
troubleshooting
check toner-cartridge status 111
ENWW Index 133
jams 95
network problems 124
paper feed problems 88
wired network 124
wireless network 126
troubleshooting tools
HP Embedded Web Server 68
two-sided printing
settings (Windows) 46
U
USB port
enabling 60, 62
locating 6
USB ports, optional
part number 34
USB storage accessories
printing from 60
W
Web browser requirements
HP Embedded Web Server 64
Web sites
customer support 82
HP Web Jetadmin, downloading
78
weight, printer 15
Wi-Fi Direct Print 14
Wi-Fi Direct Printing 57
wireless network
troubleshooting 126
wireless network interference 129
wireless print server
part number 34
134 Index ENWW
