SURFboard
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User Guide, STANDARD Revision x.1
P/N 365-095-36986
CommScope copyrights and trademarks
©
2022 CommScope, Inc. All rights reserved. All trademarks idened by
™
or
®
are
trademarks or registered trademarks in the US and may be registered in other countries. All
product names, trademarks and registered trademarks are property of their respecve
owners.
Wi-Fi Alliance
®
, Wi-Fi
®
, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi protected access
®
(WPA), the Wi-Fi Protected Setup logo, and WMM
®
are registered trademarks of Wi-Fi
Alliance. Wi-Fi Protected Setup
™
, Wi-Fi Mulmedia
™
, and WPA2
™
are trademarks of Wi-Fi
Alliance.
CommScope provides this guide without warranty of any kind, implied or expressed,
including, but not limited to, the implied warranes of merchantability and tness for a
parcular purpose. ARRIS may make improvements or changes in the product(s) described
in this manual at any me.
The capabilies, system requirements and/or compability with third-party products
described herein are subject to change without noce.
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Safety and regulatory informaon
Read all safety and regulatory informaon before installing your device and seng up your
home network connecon.
Important safety instrucons
Read this before you begin — When using your equipment, basic safety precauons should
always be followed to reduce the risk of re, electric shock, and injury to persons, including
the following:
■ Read all the instrucons listed here and/or in the user manual before you operate this
device. Give aenon to all safety precauons. Retain the instrucons for future
reference.
■ This device must be installed and used in strict accordance with manufacturer’s
instrucons, as described in the user documentaon that is included with the device.
■ Comply with all warning and cauon statements in the instrucons. Observe all warning
and cauon symbols that are axed to this device.
■ To prevent re or shock hazard, do not expose this device to rain or moisture. The device
must not be exposed to dripping or splashing. Do not place objects lled with liquids,
such as vases, on the device.
■ This device was qualied under test condions that included the use of the supplied
cables between system components. To ensure regulatory and safety compliance, use
only the provided power and interface cables and install them properly.
■ Dierent types of cord sets may be used for connecons to the main POWER supply
circuit. Use only a main line cord that complies with all applicable device safety
requirements of the country of use.
■ Installaon of this device must be in accordance with naonal wiring codes and conform
to local regulaons.
■ Operate this device only from the type of power source indicated on the device’s
marking label. If you are not sure of the type of power supplied to your home, consult
your dealer or local power company.
■ Do not overload outlets or extension cords, as this can result in a risk of re or electric
shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked
wire insulaon, and broken plugs are dangerous. They may result in a shock or re
hazard.
■ Route power supply cords so that they are not likely to be walked on or pinched by items
placed upon or against them. Pay aenon to cords where they are aached to plugs
and convenience receptacles; and examine the point where they exit from the device.
■ Place this device in a locaon that is close enough to an electrical outlet to
accommodate the length of the power cord.
■ Place the device to allow for easy access when disconnecng the power cord of the
device from the AC wall outlet.
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■ Do not connect the plug into an extension cord, receptacle, or other outlet unless the
plug can be fully inserted with no part of the blades exposed.
■ Place this device on a stable surface.
■ Installaon of an AC surge protector in the AC outlet to which this device is connected is
recommended. This is to avoid damaging the device by local lightning strikes and other
electrical surges.
■ Postpone installaon unl there is no risk of thunderstorm or lightning acvity in the
area.
■ Avoid using a telephone (other than a cordless type) during an electrical storm. There is
a remote risk of electric shock from lightning. For added protecon, unplug the device
from the wall outlet and disconnect the cables to avoid damage to this device from
lightning and power surges.
■ Do not use this product near water. For example, near a bathtub, washbowl, kitchen
sink, laundry tub, swimming pool, or in a wet basement.
■ Do not cover the device or block the airow to the device with any other objects. Keep
the device away from excessive heat and humidity and keep the device free from
vibraon and dust.
■ Wipe the device with a clean, dry cloth. Never use cleaning uid or similar chemicals. Do
not spray cleaners directly on the device or use forced air to remove dust.
■ For added protecon, unplug the device from the wall outlet and disconnect the cables
to avoid damage to this device during lightning acvity or power surges.
CAUTION: T
o reduce the risk of re, use only No. 26 AWG or larger (e.g., 24 AWG)
UL Listed or CSA Cered Telecommunicaon Line Cord, or naonal equivalent.
■ Upon compleon of any service or repairs to this device, ask the service technician to
perform safety checks to determine that the device is in safe operang condion.
■ Do not open the device. Do not perform any servicing other than that contained in the
installaon and troubleshoong instrucons. Refer all servicing to qualied service
personnel.
■ This device should not be used in an environment that exceeds 104° F (40° C).
SAVE THESE INSTRUCTIONS
Note: To CATV system installer — This r
eminder is provided to call the CATV system
installer’s aenon to Secon 820.93 of the Naonal electric code, which provides
guidelines for proper grounding and, in parcular, species that the coaxial cable
shield must be connected to the grounding system of the building, as close to the
point of cable entry as praccal.
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FCC statements
FCC Interference statement
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protecon against harmful interference in a residenal environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instrucons, may cause harmful interference to radio
communicaons. However, there is no guarantee that interference will not occur in a
parcular installaon. If this equipment does cause harmful interference to radio or
television recepon, which can be determined by turning the device o and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
■ Increase the separaon between the device and receiver.
■ Connect the equipment into an outlet on a circuit dierent from that to which the
receiver is connected.
■ Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operaon is subject to the following two
condions: (1) This device may not cause harmful interference, and (2) This device must
accept any interference received, including interference that may cause undesired
operaon.
CAUTION: An
y changes or modicaons not expressly approved by CommScope for
compliance could void the user’s authority to operate the equipment.
FCC Declaraon of Conformity
CommScope, Inc, 3871 Lakeeld Drive, Suwanee, GA 30024, declares that the SURFboard
device complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
FCC Radiaon Exposure statement
This equipment complies with FCC radiaon exposure limits set forth for an uncontrolled
environment. To comply with the FCC RF exposure compliance requirements, the separaon
distance between the antenna and any person’s body (including hands, wrists, feet and
ankles) must be at least 8 inches (20.3 cenmeters).
This transmier must not be co-located or operang in conjuncon with any other antenna
or transmier except those already approved in this ling.
The availability of some specic channels and/or operaonal frequency bands are country
dependent and are rmware programmed at the factory to match the intended
desnaons. The rmware seng is not accessible by the end user.
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Wireless LAN informaon
Note: This applies to devices that provide Wi-Fi capability.
This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS)
and Orthog
onal Frequency-Division Mulple Access (OFDMA) radio technologies. The device
is designed to be interoperable with any other wireless DSSS and OFDMA products that
comply with:
■ The IEEE 802.11 Standard on Wireless LANs (Revision AC, Revision B, Revision G, and
Revision N), as dened and approved by the Instute of electrical electronics engineers.
■ The wireless delity (Wi-Fi) cercaon as dened by the Wireless Ethernet
Compability Alliance (WECA).
Restricons on the use of wir
eless devices
In some situaons, or environments, the use of wireless devices may be restricted by the
proprietor of the building or responsible representaves of the organizaon. For example,
using wireless equipment in any environment where the risk of interference to other devices
or services is perceived or idened as harmful.
If you are uncertain of the applicable policy for the use of wireless equipment in a specic
organizaon or environment, you are encouraged to ask for authorizaon to use the device
prior to turning on the equipment.
The manufacturer is not responsible for any radio or television interference caused by
unauthorized modicaon of the devices included with this product, or the substuon or
aachment of connecng cables and equipment other than specied by the manufacturer.
Correcon of the interference caused by such unauthorized modicaon, substuon, or
aachment is the responsibility of the user.
The manufacturer and its authorized resellers or distributors are not liable for any damage
or violaon of government regulaons that may arise from failing to comply with these
guidelines.
The operaon of this device is prohibited on oil plaorms, cars, trains, boats, and aircra,
except that operaon of this device is permied in large aircra while ying above 10,000
feet. Operaon of transmiers in the 5.925-7.125GHz band is prohibited for control of or
communicaons with unmanned aircra systems.
Note: The use of 5150-5250 and 5925-7125 MHz fr
equency band is restricted to
indoor use only.
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Warning: This device allows you to create a wireless network. Wireless network
connecons may be accessible by unauthorized users. For more informaon on how
to protect your network, refer to the relevant chapters in this document or visit our
Consumer Support website at hp://www.arris.com/selelp.
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Caring for the environment by recycling
your ARRIS equipment
Please do not dispose of this product with your r
esidenal or commercial
waste. Contact your local authories for informaon about pracces
established for your region. If collecon systems are not available, call
ARRIS Technical Support at 1-877-466-8646 for assistance.
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Table of contents
Chapter 1: Introducon........................................................................... 10
In the box...................................................................................................................... 10
System requirements.................................................................................................... 10
Supported devices........................................................................................................ 11
Contact informaon......................................................................................................11
Front panel and LED behavior.......................................................................................12
Rear panel and LED behavior........................................................................................ 13
Main unit and Satellite unit labels................................................................................ 14
Mobile app help............................................................................................................15
Chapter 2: Geng started....................................................................... 16
Installing your W6B.......................................................................................................16
Get the ARRIS SURFboard Central mobile app............................................................. 17
Launch the ARRIS SURFboard Central mobile app........................................................18
Create your SURFboard account................................................................................... 18
Set up your W6B using Suroard Central mobile app................................................. 19
Chapter 3: SURFboard Central mobile app features................................. 22
Home............................................................................................................................ 22
Device details..................................................................................................... 23
GUI Access Help..................................................................................................24
Side menu..................................................................................................................... 32
Add or remove devices.......................................................................................33
Account Details...................................................................................................34
Visit www.SURFboard.com.................................................................................34
Support Details................................................................................................... 34
About.................................................................................................................. 34
Help.................................................................................................................... 34
Chapter 4: Troubleshoong ps...............................................................36
Soluons....................................................................................................................... 36
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Chapter 1
Introducon
The ARRIS SURFboard
®
Thruster Gaming Acceleraon Kit W6B ulizes Wi-Fi 6E technology
giving gamers the freedom to play games whereever they want over Wi-Fi with high-speed
and latency.
The ARRIS SURFboard
®
Central mobile applicaon steps you through conguring your
Gaming Bridge or Extender (see Supported devices (page 11)) using your iOS or Android
mobile device (smartphone, tablet). With this mobile app, you can set up and monitor Wi-Fi
access, Parental Controls, and security protecon on all the connected devices (e.g.,
smartphones, tablets, computers, Smart TVs, gaming consoles, etc.) on your Wi-Fi home
network. The mobile app is available online as a free download for your mobile device (see
Get the ARRIS SURFboard Central mobile app (page 17)):
■ Apple App Store (for iOS devices)
■ Google Play (for Android devices)
In the box
Check that the items listed below are included in the W6B product box. If any items are
missing, please call ARRIS technical support at 1-877-466-8646 for assistance.
■ A W6B Main unit
■ A W6B Satellite unit
■ Two Ethernet cables
■ Two AC power adaptors
System requirements
■ High-speed Internet access account
■ Web browser access – Internet Explorer, Google Chrome, Firefox, or Safari
■ Compable operang systems:
● Windows
®
10
● Windows 8
● Windows 8.1
● Windows 7 service pack 1 (SP1)
Note: Although older v
ersions of Microso Windows operang systems are
no longer specically supported, they should sll funcon with your W6B.
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● Mac
®
10.4 or higher
● UNIX
®
● Linux
®
Supported devices
The retail SURFboard devices W6B and W6U support all versions of the ARRIS SURFboard
Central mobile app. Please note that the full features and funconality of the mobile app
may be dependent on the version of your managed SURFboard device.
Contact informaon
For technical support and addional ARRIS product informaon:
■ Visit the ARRIS Support website: www.arris.com/selelp
■ Call ARRIS Technical Support: 1-877-466-8646
Chapter 1: Introducon
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Front panel and LED behavior
Figure 1: Front view of W6B Main AP and Satellite unit
LED beha
vior
LED behavior LED descripon in the Main AP unit
Orange (Blinking) The unit is powering on
White (Solid) The unit has successfully powered on
Blue (Solid) The unit is connected to Internet
Chapter 1: Introducon
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LED behavior LED descripon in the Main AP unit
Red (Solid) The unit has no Internet connecon
LED behavior LED descripon in the Satellite unit
Orange (Blinking) The unit is powering on
White (Solid) The unit has successfully powered on
Blue (Solid) The unit is connected to the main AP unit
Red (Solid) The unit is not connected to the W6B (Main
AP unit)
Rear panel and LED behavior
Rear panel and c
onnecons
Chapter 1: In
troducon
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LED behavior LED descripon in the Ethernet port
Green (Solid) Ethernet network link is working
Green (Flashing) There is network trac
O There is no network link
Main unit and Satellite unit labels
Sample Main unit label
Sample Satellite unit label
Note: These imag
es shown above are sample labels. You can nd the labels on the
base of your W6B Main and Satellite units. Ensure to scan the QR code on the labels
found on the base of the units.
The labels are located on the boom of your respecve W6B Main and Satellite units . The
labels contain the informaon you will need to acvate your W6B or informaon to report
during any technical issues.
The following informaon are listed on the W6B Main label:
■ Model name
■ Serial number (SN)
■ MAC address
The following informaon are listed on the W6B Satellite label:
■ Model name
■ Serial number (SN)
■ MAC address
Chapter 1: In
troducon
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Mobile app help
Some of the SURFboard Central mobile app screens oer textual help. Tap the ? if you
require more informaon or assistance with something on that screen.
FAQ is also available on the Side menu, accessed from the Collapsed menu icon on the
mobile app Home screen. Here, you can read our Frequently Asked Quesons, get contact
informaon for ARRIS support, tap to navigate to our self-help site, or get answers quickly
with our Live chat feature.
If you require more assistance, call ARRIS Technical Support: 1-877-466-8646.
Chapter 1: Introducon
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Chapter 2
Geng started
This product is for indoor use only. Do not route the Ethernet cable(s) outside of the
building. Exposure of the cables to lightning could create a safety hazard and damage the
product.
Before installing your Check with your service provider (or local cable company) to ensure
broadband cable service is available in your area.
Some screenshots throughout this chapter may contain images of a model dierent that
your own, these are simply examples and the app on your mobile device should represent
the model you are conguring.
To set up your W6B using the SURFboard Central app:
1. Get the ARRIS SURFboard Central mobile app (page 17)
2. Launch the ARRIS SURFboard Central mobile app (page 18)
3. Set up your W6B using Suroard Central mobile app (page 19)
Installing your W6B
To install your W6B:
■ Choose a locaon in your home where your computer and your W6B are preferably near
exisng electrical wall outlets.
■ Keep the informaon such as W6B model name, Main Access Point S/N, Main Access
point MAC, Satellite S/N, Satellite MAC address details are listed on your W6B label
(available on the boom of your W6B and last page of the Quick Start Card) ready as you
may need them.
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W6B c
onnecon diagram
1. Connect one end of the Ethernet cable (supplied) to your home router and the other
end of the cable to the Ethernet port on your W6B Main unit.
2. Connect one end of the other Ethernet cable (supplied) to your gaming console and the
other end of the cable to the Ethernet port on your W6B Satellite unit.
3. Connect both the W6B Main and the W6B Satellite units to the power outlets using the
power cables provided.
Get the ARRIS SURFboard Central mobile app
The ARRIS SURFboard Central mobile app is a quick and easy-to-use opon to set up and
acvate your device (W6B) and register for warranty using your iOS or Android mobile
device.
1. Ensure that you have Internet connecon on your mobile device and scan the QR code
available on your device (you may refer to the Quick Start Card or see the boom of
your device for label details).
The SURFboard Central mobile app screen displays.
Figure 6: SURFboard Central mobile app download screen
2.
Download the SURFboard Central mobile app on your mobile device.
Chapter 2: Ge
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Note: Aer the download is nished, the ARRIS SURFboard Central mobile app
shortcut will be added to your mobile device Home or Apps screen.
Launch the ARRIS SURFboard Central mobile app
■ Once you have the SURFboard Central mobile app installed, tap the shortcut on your
mobile device to launch it.
Create your SURFboard account
1.
On the LET'S GET YOU STARTED WITH YOUR NEW SURFBOARD DEVICE! screen , tap GET
STARTED to begin the setup process..
2. Tap CONTINUE aer granng the required permissions. The app may need to request
permissions to improve the app experience during setup.
3. On the second SELECT YOUR DEVICE BELOW screen, select 6GHz Enabled Devices and
then tap NEXT.
4. On the SELECT YOUR DEVICE BELOW screen, select the Gaming Bridge or Extender
device group and tap NEXT.
5. In the WELCOME screen, provide an email for your account and tap to SIGN UP (if you
do not yet have a registered account) or SIGN IN to your registered acount. You will
receive a vericaon code at this email address to acvate your account. This will be the
account that manages your home network. If you have an exisng account, it will be
recognized and you will not be prompted for addional informaon.
6. If this is a new account, you will be prompted for account informaon. Complete the
informaon requested on the LET'S CREATE YOUR ACCOUNT screen. Tap the check box
to agree to the Terms and Condions and SIGN UP to connue.
7. Shortly, you will receive a vericaon code at the email address you provided. This code
is only valid for 24 hours. Enter the code on the ENTER VERIFICATION CODE screen.
8. When vericaon is complete, the ACCOUNT VERIFIED screen will display. Tap NEXT.
Chapter 2: Ge
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Set up your W6B using Suroard Central mobile
app
1. On SCAN LABEL TO CONTINUE screen, you can choose to perform one of the following:
Chapter 2: Geng started
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2.
■ ●
Tap SCAN to scan the QR code (available on the labels of the Main and Satellite
units located on the base of your W6B or the Quick Start Card) and tap OK to
allow access to camera.
● Tap ENTER MANUALLY to enter the Main Access Point S/N, Main Access
Point MAC, Satellite S/N and Satellite MAC details located on the Main unit
label and the Satellite unit label and then tap NEXT.
Your device W6B registers successfully.
3. In the 6GHz GAMING BRIDGE screen, tap NEXT.
4. The GETTING CONNECTED screen appears twice indicang to make the connecons as
specied (once for connecng to the main unit and the second me for connecng to
your satellite unit) and look for the LED indicaons and then tap NEXT.
5. The YOU'RE GOOD TO GO screen appears indicang that your devices are connected
and you can proceed with gaming.
■ Tap DONE if you have no other changes to the device sengs and proceed.
■ Tap ADVANCED SETTINGS if you want to set your preferred operang channel and
congure SSID to connect to any of your 6GHz clients. To change the sengs:
Chapter 2: Ge
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The YOU ARE FREE TO GAME ON! screen appears indicang that your devices are
conneted and ready to support your gaming needs.
Chapter 2: Geng started
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Chapter 3
SURFboard Central mobile app features
The main navigaonal features of the SURFboard Central mobile app are the Home, User
Guide, and FAQ screens - all accessible by tapping the corresponding icon at the boom of
the SURFboard Central mobile app - and a Side menu, accessed by tapping the Collapsed
menu icon at the top, le-hand corner of the Home screen.
The Home screen gives you device details, specicaons, and access to GUI help.
The User Guide screen gives you access to the detailed User Guide for this device.
The FAQ screen allows you to browse through the list of topics that range from simple to
complex.
The Side menu, accessed by tapping the Collapsed menu icon at the top, le
-hand corner
of the Home screen, has eight buons from which you can perform a Add Device, Remove
Device, Support Details, Visit www.SURFboard.com, get Account Details, learn more About
your device versions and the licensing, and view your User Guide, and User FAQ.
Note: Some scr
eenshots throughout this chapter may contain images of a model
dierent that your own, these are simply examples and the app on your mobile
device should represent the model you are conguring.
Home
Tap the Home icon at the boom of the SURFboard Central mobile app to return to the
Home screen from anywhere in the SURFboard Central mobile app.
These are the main features on the Home screen.
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1 Collapsed menu icon. T
ap to access the Side menu.
2 Nocaons: Tap the Nocaon bell to display rmware updates, incidents of new
devices connecng to your network, unsuccessful device responses, and more.
3 Device Details: Tap to view details about your device that you are connected to.
4 Specicaons: Tap to view the User Guide of your device.
5 GUI Access Help: Tap to access the advance sengs allowing you to connect to your
gaming bridge.
Device details
To access informaon about your device, On the Home screen tap Device Details to display
details.
You can view your device model number, operang band and if your Ethernet port is
enabled at 2.5Gbps.
Chapter 3: SURFboard Central mobile app features
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GUI Access Help
T
o access informaon about your device,on the Home screen, tap GUI Access Help and at
the boom of the SURFboard Central mobile app to display the details about advanced
sengs.
Chapter 3: SURFboard Central mobile app features
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You have two op
ons to connect to your gaming bridge:
■ Opon 1: Tap LAUNCH BROWSER if you prefer to access the sengs while connected to
your home network and launch your mobile browser.
■ Opon 2: Connect your "Main" W6B unit with Ethernet cable and launch web browser
to navigate tohps://www.w6b.local
Note: Y
ou will need to create your login credenals when you login to the web
browser for the rst me. Remember to note the credenals as you will need to
enter them when you need to access the GUI Access help to change the sengs
for your main unit or the satellite unit.
As part of advanced sengs, you can change the following sengs for the Main unit and the
Satellite unit in the web browser. You can select the device type (main or satellite) from the
drop-down opon.
Chapter 3: SURFboard Central mobile app features
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■ Ne
twork Status: You can view the network status of your W6B Main and Satellite units.
■ Wireless Sengs: You can view and change the Radio and SSID sengs of your W6B and
Satellite units.
■ Administraon: You can change your login credenals (user name and password) to keep
your W6B device secure.
■ System and Reboot: You can restore and restart your W6B device.
■ Firmware Upgrade: You can check online and ensure to upgrade your rmware.
■ LED Status: You can change your LED sengs as per your requirement.
■ Time Sengs: You can change the me based on your me zone and automacally
adjust your also daylight saving me.
■ WPS Sengs: You can enable or disable the WPS sengs allowing your Wi-Fi client
devices to connect through WPS.
■ Logout: To logout from the web browser page.
Network status
You can view the network status based on the device type (main or satellite) that you have
selected. You can view system status, LAN status, SSID status, list of client devices connected
to your Gaming console.
Tap Refresh under Client Lists to view the list of devices connected.
Chapter 3: SURFboard Central mobile app features
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Wireless se
ngs
You can select the device type (main or satellite) and then change the wireless sengs.
To change the wireless sengs for the Main unit:
1. On the Wireless Sengs page, under Radio Sengs, you can specify the following:
■ Channel: The de
vice will be operang in the wireless channel. To ensure best
compability, choose a channel that is marked PSC (Primary Scan Channel).
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■ Allow non Preferred Scanning Channels: Tap to select this opon if you prefer to
enable all the 6GHz channels. It may take longer duraon for the clients to discover a
device on a non-PSC, and few devices will not be able to connect at all.
■ Channel Width: This allows you to set the maximum width of the channel from
20MHz to 160MHz.
2. Under SSID Sengs, you can perform the following:
■ SSID Status: Enable this opon if you prefer to enable the front haul SSID thereby
allowing other Wi-Fi 6E capable devices to connect to your W6B.
■ SSID Name: Specify the name for your wireless network.
■ Security Mode: WPA3-Personal is the only security type allowed for Wi-Fi 6E.
■ Sync to Satellite: Enable this opon if you prefer to sync to Satellite.
3. Tap Submit to save the changes.
To change the wireless sengs for the Satellite unit:
1. On the Wireless Sengs page, under SSID Sengs, specify the SSID Status, SSID Name,
and the Security Mode as per your requirement.
2. Tap Submit t
o save the changes.
Administraon
As part of administraon, it allows you to secure your device and connecons.
To change the login credenals:
1. On the Administraon page of the Main AP device, enter the Old username and Old
password elds.
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2. Enter the new Username, P
assword, and Conrm password elds.
3. Tap Submit to save the changes.
Reboot or restart your device
To reboot your device
■ On the System & Reboot page, tap Factory Defaults to restore your device to factory
default sengs.
To restart your device
Warning: This acon will not dele
te any of your conguraon sengs and allow you
to restore the default (original) W6B conguraon.
■ On the System & Reboot page, tap Restart to restart your device. This acon is required
if your device does not intend to work as expected.
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Firmware update
As part of rmware update, you can check and ensure that the rmware of your devices are
up-to-date.
■ On the Firmware update page of the Main AP device or Satellite device, tap Check
Online to check for the new rmware if available.
Note: The Las
t check me eld indicates the me of the latest rmware update .
The device checks on a everyday basis for the latest rmware updates. The
Current Firmware Versioneld indicates the current rmware version that is
installed on the device
LED sengs
To change your LED sengs
1. On the LED Sengs page, under the Select LED mode drop-down menu, choose any of
the below opons as per your requirement.
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■ ON: Indic
ates the LED is turned on at all mes.
■ OFF: Indicates the LED is turned o at all mes.
■ OFF with Alerts: Indicates LED is turned o except when an alert appears.
2. Tap Submit to save the changes.
Time sengs
To change your Time zone
1. On the Time Sengs page, under the Time Zone drop-down menu, choose your me
zone.
Note: If y
ou choose to automacally adjust the daylight saving me, then tap to
select the Automacally adjust for daylight saving me checkbox.
2. Tap Submit to save the changes.
WPS sengs
To connect your client device using the WPS buon
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1. Press the WPS buon on your Wi-Fi client device. For more details to locate the WPS
buon on your device, refer to your client device's user guide.
2. Within a couple of minutes, press the buon labelled SYNC on your W6B device or on
the WPS Sengs page, tap to enable to WPS Status drop-down menu to choose
Enabled .
Side menu
Access the Side menu b
y tapping the Collapsed menu icon
at the top, le
-hand corner of
the Home screen.
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The Side menu has eight buons, which you can tap to Add Device or Remove Device; view
Support Details; visit www.SURFboard.com to your network; view Account Details; learn
About licensing and purchase informaon; get help User Guide; and view FAQ.
Add or remove devices
You can add a new device such as SURFboard Max, Gateway, cable modem or remove an
exisng connected device.
To add a new device:
On the Home screen, tap the side menu and then tap Add Device.Tap to select your device
type and tap Next.Follow the on-screen instrucons. For more details, refer to the respecve
SURFboard Quick Start Guide or the SURFboard User Guide.
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To remove an exisng connected device:
1. On the Home screen, tap the side menu and then tap Remove Device.
2. Tap to select your device type and tap Next.
3. Follow the on-screen instrucons. For more details, refer to the respecve SURFboard
Quick Start Guide or the SURFboard User Guide.
Account Details
The Account Details screen shows you the account informaon associated with your
SURFboard account including your Name and Email address. If this account informaon is
not accurate or you want to switch to another account, simply tap SIGN OUT and you will be
brought back to the Welcome screen where you can either switch accounts or sign up for a
new one.
Visit www.SURFboard.com
You can visit the hp://www.SURFboard.com to understand various other SURFboard
products that are available and related documentaon.
■ On the Side menu, tap www.SURFboard.com.
The SURFboard website appears.
Support Details
We are here to help! Choose your preferred method to contact us for assistance from the
opons below. You can access this informaon from the Side menu > Support Details.
■ Browse ARRIS Consumer Support by tapping www.arris.com/selelp.
■ Tap Chat with us to connect with one of our helpful, live tech support people.
■ Service Provider Contact Details: Tap the link to connect with your service provider.
About
The About screen displays the following informaon on your device:
■ Model name: This is the model name of your device (for eg: W6B or W6U).
■ App Version: This is the current version of the SURFboard Central app you are using.
■ VIEW EULA buon provides relevant safety and regulatory informaon of your device.
Help
We are here to help! Choose your preferred method to contact us for assistance from the
opons below. You can access this informaon from the Side menu > FAQ.
■ Frequently Asked Quesons: Tap to browse the list of topics that range from the simple
to the complex.
■ Call us at 1-877-466-8646.
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■ Browse ARRIS Consumer Support by tapping www.arris.com/selelp.
■ Tap Live chat to connect with one of our helpful, live tech support people.
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Chapter 4
Troubleshoong ps
If the soluons listed in the Troubleshoong Soluons table below do not solve your
problem, please contact your ARRIS Technical support for any assistance.
Soluons
Problem Possible soluon
The LED on my Main unit
is red.
The Main unit is not connected to the Internet. Check the Ethernet
connecon and make sure you are connected to your router or
your gateway that has an acve Internet connecon.
If the above soluon does not resolve the problem, contact your
service provider or call ARRIS Technical Support at
1-877-466-8646 for assistance.
The LED on my Satellite
unit is red
The Satellite is not connected to the Main unit.
■ Move your Satellite unit closer to the Main unit.
OR
■ Press the Sync buon on the back of your Main unit and
within one minute, press the Sync buon on your Satellite unit
to re-establish connecon.
The LED on my device is
ashing orange
The device is performing a rmware upgrade. Please do not
disconnect the power or interrupt the rmware upgrade process.
The rmware upgrade process will complete within 5 minutes.
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Warranty Informaon
CommScope, Inc. ("ARRIS")
Retail Purchasers
If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller,
ARRIS warrants to you, the original end user customer, that (A) the Product, excluding
Soware, will be free from defects in materials and workmanship under normal use, and (B)
with respect to Soware, (i) the media on which the Soware is provided will be free from
defects in material and workmanship under normal use, and (ii) the Soware will perform
substanally as described in its documentaon. This Limited Warranty to you, the original
end user customer, connues (A) for Soware and the media upon which it is provided, for a
period of ninety (90) days from the date of purchase from ARRIS or an authorized ARRIS
reseller, and (B) for the Product (excluding Soware), for a period of one (1) year from the
date of purchase from ARRIS or from an authorized ARRIS reseller. To take advantage of this
Limited Warranty or to obtain technical support, you must call the ARRIS toll-free phone
number: 1-877-466-8646. ARRIS’ sole and exclusive obligaon under this Limited Warranty
for retail sales shall be to repair or replace any Product or Soware that does not meet this
Limited Warranty. All warranty claims must be made within the applicable Warranty Period.
Cable Operator or Service Provider Arrangements
If you did not purchase this Product directly from ARRIS or from a ARRIS authorized retail
reseller, ARRIS does not warrant this Product to you, the end-user. A limited warranty for this
Product (including Soware) may have been provided to your cable operator or Internet
Service Provider ("Service Provider") from whom you obtained the Product. Please contact
your Service Provider if you experience problems with this Product.
General Informaon
The warranes described in this Secon shall not apply: (i) to any Product subjected to
accident, misuse, neglect, alteraon, Acts of God, improper handling, improper transport,
improper storage, improper use or applicaon, improper installaon, improper tesng, or
unauthorized repair; or (ii) to cosmec problems or defects which result from normal wear
and tear under ordinary use, and do not aect the performance or use of the Product.
ARRIS’ warranes apply only to a Product that is manufactured by ARRIS and idened by
ARRIS owned trademark, trade name or product idencaon logos axed to the Product.
ARRIS does not warrant to you, the end user, or to anyone else that the Soware will
perform error free or without bugs.
ARRIS IS NOT RESPONSIBLE FOR, AND PROVIDES "AS IS" ANY SOFTWARE SUPPLIED BY 3RD
PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION ("WARRANTY INFORMATION"),
THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED
OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST
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INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow
for the exclusion of implied warranes, so the above exclusion may not apply to you.
What addional provisions should I be aware of? Because it is impossible for ARRIS to know
the purposes for which you acquired this Product or the uses to which you will put this
Product, you assume full responsibility for the selecon of the Product for its installaon and
use. While every reasonable eort has been made to ensure that you will receive a Product
that you can use and enjoy, ARRIS does not warrant that the funcons of the Product will
meet your requirements or that the operaon of the Product will be uninterrupted or error-
free.
ARRIS IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF
THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE. ALL WARRANTIES ARE VOID IF
THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED.
THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have
arising out of or in connecon with this Product, whether made or suered by you or
another person and whether based in contract or tort.
IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT,
INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER
DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING,
WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY
BREACH OF WARRANTY, EVEN IF ARRIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. IN NO CASE SHALL ARRIS’ LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE
PRODUCT.
These maers are governed by the laws of the Commonwealth of Pennsylvania, without
regard to conict of laws principles and excluding the provisions of the United Naons
Convenon on Contracts for the Internaonal Sale of Goods.
Retail Purchasers Only
If you purchased this Product directly from ARRIS or from an ARRIS authorized retail reseller,
please call the ARRIS toll-free phone number, 1-877-466-8646, for warranty service or
technical support.
Cable Operator or Service Provider Arrangements
If you did not purchase this Product directly from ARRIS or from an ARRIS authorized retail
reseller, please contact your Service Provider for technical support.
Corporate Headquarters
CommScope · Hickory · North Carolina · 28602 · USA
T: 1-828-324-2200
www.commscope.com
