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REMOTE SUPPORT &
PROGRAMMING DEVICE
SUBMIT IVS360 SUPPORT REQUEST
OE REPORT
Select to request a printable vehicle scan
report completed remotely by a factory
trained technician using OEM software.
RAPASSIST MENU
RAP REMOTE ASSISTED PROGRAMMING
RapAssist can be used to remotely
program and calibrate vehicle modules.
Contact our call center to schedule
an appointment at 844-914-1900.
J2534 PASS-THRU
Functions as a stand-alone J2534
pass-thru device when used with your
PC and OE purchased subscription.
Use the included USB cable to connect
your ProAssist device to your PC.
SETTINGS
Wi-Fi: Confirm available Wi-Fi connections
Logout: Current user log out and log in
Volume: Select speaker volume
Update: Allows user to check
for software updates
Power Off/Shutdown: Use to shut down device
QUICK-START
GUIDE
2. IVS 360 - REMOTE
DIAGNOSTIC SUPPORT
∙ Select IVS360 to request a support
session with a live repair specialist
∙ IVS 360 can be used for assistance
in diagnosing vehicle systems or any
other repair related questions
3. IVS 360 - SUBMIT REQUEST
∙ Complete the necessary information
fields to submit your support request
∙ An IVS 360 technician will be calling
you on the number entered
∙ Double check for accuracy and make sure
the line is available to receive your call.
∙ A confirmation text message will
be sent indicating your request for
support has been received.
4. POWER DOWN DEVICE
∙ Click Settings, then Power Off/Shut Down
∙ Following proper shutdown prevents
Windows OS corruption
1. POWER ON YOUR RAPASSIST
∙ Connect the DLC cable to
the RapAssist device
∙ Power the RapAssist device by connecting
DLC cable to vehicles OBD port or
the included AC outlet adapter.
∙ The device will automatically
boot up to the main screen
CUSTOMER AGREEMENT ACCOUNT VERIFICATION
NEED SUPPORT?
Reach us by phone or email:
(844) 914-1900 / RapAssist@opusivs.com
MDRA PASSIST
Matco RAPASSIST Service Agreement
This Service Agreement (“Agreement”) is entered into between Opus IVS (“OPUS IVS”) and the
party whose name and address are set forth below ("CUSTOMER"). This Agreement, together with
any addendum and/or exhibit which is made a part thereof, constitutes the entire agreement
between OPUS IVS and CUSTOMER regarding the use of the RAPASSIST and the delivery of the
Service which is to be performed by OPUS IVS as described in the Agreement and herein. The
Agreement supersedes all prior understandings, agreements, and documentation by or between
OPUS IVS and the CUSTOMER. Any changes to the Agreement shall be null and void unless same
are set forth in writing and signed by OPUS IVS.
RAPASSIST (DEVICE, CABLES, AND PLATFORM) – Price: $2999.95 each. Does not include
applicable tax.
OPUS IVS RAPASSIST PACKAGE: Combines diagnostic software, IVSRAP Programming, and
IVS360 expert diagnostic support from our OEM-trained master technicians, into a single,
expandable platform. Package includes Main Unit, Case, OBD II Cable, Ethernet Cable, Power
Cable, and Dedicated Hardware Support.
RAPASSIST Includes the following applications:
a. IVSRAP – Remote accessible programming. A pay per use remote programming service by
Opus IVS that incorporates an integrated J2534 PassThru device paired with OEM licensed
diagnostics and programming software
b. IVS360 - At the time of this agreement, CUSTOMER may select to enroll in IVS360
Unlimited for a 12-month contract or use IVS360 Pay Per Use on an as-needed basis.
a. IVS 360 Unlimited – Unlimited access to live diagnostic and vehicle repair
assistance from our OEM-trained master technicians.
Or
b. IVS 360 Pay Per Use – Pay per use access to live diagnostic and vehicle repair
assistance from our OEM-trained master technicians. Each billable session includes
all necessary live support to troubleshoot a specific problem on a vehicle.
c. IVS TRUE OE – Pay per use to run a printable vehicle scan report completed remotely by a
factory trained technician using OEM software.
d. J2534 Pass-Thru – Unlimited Use - Functions as a stand-alone J2534 pass-thru device when
used with your PC and OE purchased subscription. Use the included USB cable to connect
your RAPASSIST device to your PC.
QSGUIDE-RAPASSIST-MATCO-REVA
REGISTRATION GUIDE
DEVICE ACTIVATION
1. LOGIN OR REGISTER
FOR AN ACCOUNT
On your computer navigate to
www.matcodiagnostics.com
Login or register for an account
5. RAPASSIST CUSTOMER
AGREEMENT
After clicking "Activate" you will
be directed to the OPUS customer
agreement selection page.
Click the Agreement type you would
like to enroll in for IVS360
support services:
• No Contract- Pay Per Use
• 12 Month Contract- Unlimited Support
6. ENTER YOUR INFO
Enter your billing address and
credit card information.
2. CLICK ON THE ASSIST
SERIES ICON
3. REGISTER YOUR
RAPASSIST
Click on Register RAPASSIST.
4. ACTIVATE YOUR
RAPASSIST
Enter the entire 5 digit serial
number, activation code, and
postal code. Click on Activate.
Enter serial number. Enter activation code. Enter postal code.
7. DEVICE INFO
9. POWER ON AND SETUP
10. LOGIN TO BEGIN USE
INTERNET CONNECTION
8. COMPLETE YOUR
REGISTRATION FOR
RAPASSIST
Your device info will be pre-populated.
CLICK and HOLD mouse button, or use
touchscreen, to enter your signature.
Then press SUBMIT.
A confirmation email is
automatically sent to the email
address entered in the agreement.
Click on green COMPLETE YOUR
REGISTRATION button within
message to create user password.
∙ Connect the DLC cable to
the RapAssist device
∙ Power the RapAssist device
by connecting DLC cable
to vehicles OBD port or the
included AC outlet adapter.
∙ The device will automatically
boot up to the login screen.
∙ Click on the Wi-Fi icon
in the upper right hand
corner to manage Internet
Connection setup.
∙ Enter access credentials on
login screen to begin using
your RAPASSIST device.
∙ USERNAME will be the
email address entered
in the agreement.
∙ PASSWORD will be what was
created above in step 9.
