HP DesignJet T200 / T600 Printer Series
2025 Edition
User Guide
SUMMARY
Instructions on installing, using, and troubleshooting printer hardware and software.
Legal information
© Copyright 2024 HP Development
Company, L.P.
Edition 2
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The information contained herein is subject
to change without notice.
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should be construed as constituting an
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contained herein.
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Table of contents
1 Introduction............................................................................................................................................................................................................................................... 1
Safety precautions....................................................................................................................................................................................................................... 1
Using this guide.............................................................................................................................................................................................................................. 2
Printer models................................................................................................................................................................................................................................. 3
Main features................................................................................................................................................................................................................................... 4
Main components......................................................................................................................................................................................................................... 4
Turn the printer on and off.......................................................................................................................................................................................................7
Control panel....................................................................................................................................................................................................................................8
Printer solutions.............................................................................................................................................................................................................................9
Mobile Printing ............................................................................................................................................................................................................................... 11
Enable email printing................................................................................................................................................................................................................. 11
Reports................................................................................................................................................................................................................................................ 11
2 Connecting the printer..................................................................................................................................................................................................................13
Choose which connection method to use................................................................................................................................................................ 13
Connect the printer to your network ............................................................................................................................................................................14
Set up your device ..................................................................................................................................................................................................................... 15
Other options.................................................................................................................................................................................................................................15
3 Setting up the printer......................................................................................................................................................................................................................17
Introduction......................................................................................................................................................................................................................................17
Automatic firmware update.................................................................................................................................................................................................17
Turn email notifications on and off .................................................................................................................................................................................17
Turn alerts on and off................................................................................................................................................................................................................17
Control access to the Embedded Web Server .....................................................................................................................................................19
Set Windows driver preferences.....................................................................................................................................................................................19
4 Personalizing the printer............................................................................................................................................................................................................20
Change the language of the control panel display........................................................................................................................................... 20
Access the Embedded Web Server.............................................................................................................................................................................20
Change the language of the Embedded Web Server ...................................................................................................................................... 21
Access the HP Utility (Windows only)........................................................................................................................................................................... 21
Change the language of the HP Utility ........................................................................................................................................................................ 21
Energy Conservation Settings.......................................................................................................................................................................................... 21
Change the control panel display brightness....................................................................................................................................................... 25
Configure network settings ............................................................................................................................................................................................... 25
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Configure firewall settings..................................................................................................................................................................................................26
Embedded Web Server security settings................................................................................................................................................................ 28
5 Paper handling................................................................................................................................................................................................................................... 29
General paper-loading advice.......................................................................................................................................................................................... 29
Load a roll onto the spindle................................................................................................................................................................................................. 29
Load a roll into the printer ....................................................................................................................................................................................................30
Unload a roll..................................................................................................................................................................................................................................... 31
Load a single sheet................................................................................................................................................................................................................... 32
Unload a single sheet..............................................................................................................................................................................................................33
Use the multi-sheet tray........................................................................................................................................................................................................ 33
View information about the paper.................................................................................................................................................................................34
Maintain paper.............................................................................................................................................................................................................................34
Change the drying time.........................................................................................................................................................................................................35
Turn the automatic cutter on and off...........................................................................................................................................................................35
Form feed and form feed and cut .................................................................................................................................................................................. 35
6 Printing......................................................................................................................................................................................................................................................37
Mobile Printing ..............................................................................................................................................................................................................................37
Mobile Printing .............................................................................................................................................................................................................................40
Print using Wi-Fi Direct............................................................................................................................................................................................................ 41
Easy printing with HP Click..................................................................................................................................................................................................44
Printing from an application using a printer driver............................................................................................................................................44
7 Practical printing examples ....................................................................................................................................................................................................... 51
Print a draft for revision with the correct scale.................................................................................................................................................... 51
Print a PDF multipage job from Adobe Acrobat Reader or Adobe Acrobat Pro .......................................................................... 52
Print a document with the correct colors ................................................................................................................................................................ 52
Print a project using Autodesk AutoCAD .................................................................................................................................................................56
Print a presentation..................................................................................................................................................................................................................58
Print and scale from Microsoft Office.........................................................................................................................................................................61
8 Handling ink cartridges and printhead............................................................................................................................................................................64
About the ink cartridges.......................................................................................................................................................................................................64
Storage of anonymous usage information.............................................................................................................................................................64
Check ink cartridge status..................................................................................................................................................................................................64
Replace an ink cartridge.......................................................................................................................................................................................................65
About the printhead..................................................................................................................................................................................................................67
Safe mode........................................................................................................................................................................................................................................67
9 Maintaining the printer ................................................................................................................................................................................................................68
iv
Check printer status................................................................................................................................................................................................................68
Take care of the printer..........................................................................................................................................................................................................68
Clean the exterior of the printer......................................................................................................................................................................................68
Print Quality Diagnostic Report.......................................................................................................................................................................................68
Clean the printhead .................................................................................................................................................................................................................69
Align the printhead.....................................................................................................................................................................................................................70
Replace the printhead..............................................................................................................................................................................................................71
Clean the encoder strip .........................................................................................................................................................................................................74
Recalibrate the paper advance........................................................................................................................................................................................74
Move or store the printer.......................................................................................................................................................................................................75
Firmware update .........................................................................................................................................................................................................................76
Software update..........................................................................................................................................................................................................................76
Printer maintenance kits .......................................................................................................................................................................................................76
HP Support Assistant ..............................................................................................................................................................................................................77
10 Accessories .......................................................................................................................................................................................................................................78
How to order supplies and accessories....................................................................................................................................................................78
Introduction to the accessories...................................................................................................................................................................................... 79
11 Troubleshooting paper issues...............................................................................................................................................................................................80
Paper cannot be loaded successfully........................................................................................................................................................................80
Paper type is not in the driver ...........................................................................................................................................................................................83
Printer printed on the wrong paper type...................................................................................................................................................................84
Paper mismatch..........................................................................................................................................................................................................................84
Roll has jammed..........................................................................................................................................................................................................................84
Prevent a jam.................................................................................................................................................................................................................................86
Multi-sheet tray has jammed..............................................................................................................................................................................................87
A strip stays on the output tray and generates jams......................................................................................................................................88
Printer displays out of paper when paper is available ...................................................................................................................................89
Prints do not fall neatly into the bin...............................................................................................................................................................................89
Sheet stays in the printer when the print has been completed...............................................................................................................89
Paper is cut when the print has been completed...............................................................................................................................................89
Cutter does not cut well........................................................................................................................................................................................................89
Roll is loose on the spindle..................................................................................................................................................................................................90
12 Troubleshooting print-quality issues.................................................................................................................................................................................91
General printing advice..........................................................................................................................................................................................................91
Horizontal lines across the image (banding) ..........................................................................................................................................................91
Lines are too thick, too thin or missing....................................................................................................................................................................... 92
Lines appear stepped or jagged..................................................................................................................................................................................... 92
v
Lines print double or in the wrong colors.................................................................................................................................................................93
Lines are discontinuous........................................................................................................................................................................................................93
Lines are blurred.........................................................................................................................................................................................................................93
Line lengths are inaccurate................................................................................................................................................................................................94
Whole image is blurry or grainy.......................................................................................................................................................................................94
Paper is not flat ...........................................................................................................................................................................................................................95
Print is scuffed or scratched.............................................................................................................................................................................................96
Ink marks on the paper..........................................................................................................................................................................................................96
Black ink comes off when you touch the print.......................................................................................................................................................97
Edges of objects are stepped or not sharp .............................................................................................................................................................97
Edges of objects are darker than expected............................................................................................................................................................97
Vertical lines of different colors......................................................................................................................................................................................98
White spots on the print........................................................................................................................................................................................................98
Colors are inaccurate.............................................................................................................................................................................................................98
Colors are fading........................................................................................................................................................................................................................98
Image is incomplete (clipped at the bottom) .........................................................................................................................................................99
Image is clipped..........................................................................................................................................................................................................................99
Some objects are missing from the printed image ..........................................................................................................................................99
If you still have a problem...................................................................................................................................................................................................100
13 Troubleshooting ink cartridge and printhead issues..........................................................................................................................................101
Cannot insert an ink cartridge........................................................................................................................................................................................101
Ink cartridge status messages.......................................................................................................................................................................................101
Cannot insert the printhead .............................................................................................................................................................................................101
14 Troubleshooting data communication issues........................................................................................................................................................102
Communication failures between computer and printer...........................................................................................................................102
Wired network issues ...........................................................................................................................................................................................................103
Wireless network issues.....................................................................................................................................................................................................104
Mobile Printing issues ...........................................................................................................................................................................................................107
Network configuration page.............................................................................................................................................................................................107
15 Troubleshooting general printer issues ......................................................................................................................................................................109
Printer does not start............................................................................................................................................................................................................109
Printer does not print ............................................................................................................................................................................................................109
Printer seems slow .................................................................................................................................................................................................................109
Control panel is frozen..........................................................................................................................................................................................................110
Cannot access the Embedded Web Server .........................................................................................................................................................110
Restore factory defaults and settings.......................................................................................................................................................................110
Alerts...................................................................................................................................................................................................................................................111
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16 Control panel error messages............................................................................................................................................................................................113
Text messages and numerical error codes........................................................................................................................................................... 113
17 HP Customer Care .......................................................................................................................................................................................................................115
Introduction...................................................................................................................................................................................................................................115
HP Professional Services ................................................................................................................................................................................................... 115
Customer Self Repair ............................................................................................................................................................................................................116
Contact HP Support................................................................................................................................................................................................................116
18 Printer specifications ................................................................................................................................................................................................................118
Functional specifications ...................................................................................................................................................................................................118
Mobile Printing specifications.........................................................................................................................................................................................119
Physical specifications........................................................................................................................................................................................................120
Memory specifications .......................................................................................................................................................................................................120
Power specifications.............................................................................................................................................................................................................120
Sustainable impact.................................................................................................................................................................................................................. 121
Environmental specifications.......................................................................................................................................................................................... 121
Acoustic specifications...................................................................................................................................................................................................... 122
Glossary..................................................................................................................................................................................................................................................... 123
Index..............................................................................................................................................................................................................................................................126
vii
Introduction1
Essential safety precautions and an overview of the printer's main features, components, software
options and printing possibilities.
Safety precautions
Ensure proper use of the printer to prevent the printer from being damaged.
Follow these precautions at all times:
● Use the power supply voltage specified on the label. Avoid overloading the printer's electrical outlet
with multiple devices.
● Do not disassemble or repair the printer yourself. Contact your local HP Service Representative for
service, see HP Support Center on page 115.
● Use only the electrical cord supplied by HP with the printer. Do not damage, cut, or repair the power
cord. A damaged power cord can cause fire or electric shock. Replace a damaged power cord with
an HP-approved power cord.
● Do not allow metal or liquids (except those used in HP Cleaning Kits) to touch the internal parts of
the printer. Doing so may cause fire, electric shock, or other serious hazards.
● For printers without a stand:
● Use a support strong enough to hold at least twice the total combined weight of the printer,
supplies, and accessories.
● Ensure the printer fits fully within the support's surface.
● Ensure that the support is used exclusively for the printer.
● Ensure that all the printer rubber bearings are located fully within the support's surface.
● Follow the assembly instructions that came with the printer, and keep them available to ensure
safe usage.
● Power off the printer and unplug the power cord from the power outlet in any of the following cases:
● When placing your hands inside the printer
Introduction
1
● If there is smoke or an unusual smell coming from the printer
● If the printer is making an unusual noise not heard during normal operation
● A piece of metal or a liquid (not part of cleaning and maintenance routines) touches internal
parts of the printer
● During an electrical storm (thunder and lightning)
● During a power failure
Using this guide
This guide can be downloaded from the HP Support Center.
See http://www.hp.com/go/DesignJetT200/manuals or http://www.hp.com/go/DesignJetT600/manuals.
Introduction
This is a brief introduction to the printer and its documentation for new users.
Use and maintenance
To help you carry out normal printer procedures.
Topics include the following:
● Connecting the printer on page 13
● Setting up the printer on page 17
● Personalizing the printer on page 20
● Paper handling on page 29
● Printing on page 37
● Mobile Printing on page 40
● Practical printing examples on page 51
● Handling ink cartridges and printhead on page 64
● Maintaining the printer on page 68
Troubleshooting
To help you solve problems that may occur while printing.
Included are the following topics:
● Troubleshooting paper issues on page 80
● Troubleshooting print-quality issues on page 91
● Troubleshooting ink cartridge and printhead issues on page 101
● Troubleshooting data communication issues on page 102
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Chapter 1 Introduction
● Troubleshooting general printer issues on page 109
● Text messages and numerical error codes on page 113
Accessories, support and specifications
Reference information, including customer care, the printer specifications, and part numbers for paper
types, ink supplies, and accessories.
Accessories on page 78, HP Customer Care on page 115, and Printer specifications on page 118.
Glossary
The glossary contains definitions of printing and HP terms used in this documentation.
Glossary on page 123.
Index
In addition to the table of contents, there is an alphabetical index to help you to find topics quickly.
Warnings and cautions
Symbols are used in this manual to ensure the proper use of the printer and to prevent the printer from
being damaged.
Follow the instructions marked with these symbols:
WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal
injury or death.
CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal
injury or damage to the printer.
Printer models
This guide covers various printer models. There may be slight differences depending on the model.
Printer models are normally referred to by their short names for brevity:
Full name
Short name
HP DesignJet T210 24-in Printer T210
HP DesignJet T230 24-in Printer T230
HP DesignJet T250 24-in Printer T250
HP DesignJet T630 24-in Printer T630-24
HP DesignJet T650 24-in Printer T650-24
HP DesignJet T630 36-in Printer T630-36
HP DesignJet T650 36-in Printer T650-36
NOTE: The images appearing in this User Guide may not look the same as the printer you have.
Accessories, support and specifications
3
Main features
HP DesignJet T200 / T600 Printer Series 2025 Edition are four color inkjet printers, designed to deliver
CAD / Construction drawings as well as high quality graphics.
Paper up to 610 mm (24 in) or 914 mm (36) wide can be used to print on. Some major features of the
printer are shown below:
● Print resolution of up to 2400 ˟ 1200 dpi using the Best print-quality option, the Maximum Detail
option and photo paper
● The printer can be controlled from its control panel or from a remote computer using the Embedded
Web Server, HP DesignJet Utility*. It can also be controlled from your tablet, or from your mobile
device with the HP App.
● Handles roll and cut-sheet paper, with a multi-sheet tray which automaticaly switches between both*
● Touch-sensitive control panel in color, with an intuitive graphical user interface
● Supports USB, Ethernet, or Wi-Fi connection
● Includes Web-connected features such as automatic firmware upgrades
● Supports remote printing from mobile devices with HP App, see http://www.hpsmart.com
● Economode for printing economically
● Enables easy printing from desktop with HP Click, see http://www.hp.com/go/designjetclick
● Ink and paper usage information available from the Embedded Web Server, see Access the
Embedded Web Server on page 20.
● Supplies information, troubleshooting, and firmware updates available from the HP Utility, see
Access the HP Utility (Windows only) on page 21
● Access to the online HP Support Center, see HP Support Center on page 115
● HP Support Assistant supports the printer, see HP Support Assistant on page 77
● Compatible with the HP Applications Center – Poster App, see http://www.hpapplicationscenter.com
*Windows only
Multi-sheet tray included in HP DesignJet T600 and available as accessory for HP DesignJet T200
Printer series* Multi-sheet tray included in HP DesignJet T600 Printer series 2025 Edition and available
as accessory for HP DesignJet T200 Printer series 2025 Edition
Main components
Hardware features of your printer.
Front view (HP DesignJet T600 Printer series 2025 Edition)
Overview of the front of the printer's main hardware components.
4
Chapter 1 Introduction
1. Multi-sheet tray
2. Control panel
3. Main door
4. Ink cartridges
5. Carriage
6. Stand
Rear view (HP DesignJet T600 Printer series 2025 Edition)
Overview of the back of the printer's main hardware components.
Rear view (HP DesignJet T600 Printer series 2025 Edition)
5
1. Paper roll
2. Communication ports
3. Fast Ethernet port, to connect to a network
4. Speed USB device port, to connect a computer
5. Power button
6. Power socket
7. Multi-sheet tray
Rear view (HP DesignJet T200 printer series 2025 Edition)
Overview of the back of the printer's main hardware components.
NOTE: The multi-sheet tray is an accessory for this model.
6
Chapter 1 Introduction
1. Blue stop
2. Spindle
3. Paper roll
4. Fast Ethernet port, to connect to a network
5. Speed USB device port, to connect a computer
6. Power button
7. Power socket
Turn the printer on and off
The power key is located at the back of the printer.
The power key can also be used to put the printer into sleep mode. See Configure power button mode on
page 21. The key is illuminated when the printer is on. It flashes when the printer is in transition between
on and off.
However, if you plan to store the printer for a long period or the power key does not seem to work, you are
recommended to unplug the power cord.
Turn the printer on and off
7
To turn it back on, plug in the power cord.
When the printer is powered back on, it takes about three minutes to initialize and check and prepare the
printhead.
NOTE: When the printer has not been used for a certain period of time (the default time is determined
by Energy Star), it saves power by going into sleep mode. However, any interaction with the printer's
control panel display, or sending a new job to print, returns it to active mode, and it can resume printing
immediately. To change the sleep mode time, see Change the sleep mode setting on page 21.
Control panel
Located on the front left of the printer there is a touch-sensitive screen with a graphical user interface.
From it, you can print, view information, change settings, and perform calibrations and tests, etc.
The control panel also displays alerts (warning and error messages) when needed.
1. Dashboard icons
The control panel dashboard lets you access the icons on the display, check the status of the printer, or
monitor and manage current and scheduled printer tasks.
Tap or swipe down the tab at the top of a screen to open the dashboard:
● Tap to change printer settings.
● Tap to view ink information.
8
Chapter 1 Introduction
● Tap to view printhead information.
● Tap to view connectivity status information and to perform network configuration. If a network
cable is connected, is displayed instead.
NOTE: It is not possible to use wireless and wired network connections simultaneously.
● Tap to view information about Wi-Fi Direct.
● Tap to view information and configure ePrint to print from a computer or mobile device, sending
an email to the printer.
If the printer is left idle for some time, it goes into sleep mode and switches off the control-panel display.
See how to configure the power management: Configure power button mode on page 21.
2. Home screen dynamic icons
The control panel has a central area to display dynamic information and icons.
The following items are displayed when you tap the paper icon :
● Tap to load, unload, and change options for roll paper.
● Tap to change options for the multi-sheet tray, or to activate it.
● Tap to load, unload, and change options for single sheets.
To change the printer settings or print reports, use the options available in: .
NOTE: The active paper source is indicated by a slightly larger icon, with a white tick in a green
circle: .
3. Fixed icons
On the lower side of the screen up to 3 fixed icons can be seen at different times. Normally they are not
all displayed at the same time.
● Tap to return to the home screen.
● Tap to view help about the current screen.
● Tap to go back to the previous screen without discarding changes.
Printer solutions
Drivers and other tools are provided with your printer to raster, review, print locally/remotely, and access
support if required.
The following software is available for your printer at: http://123.hp.com or
http://www.hp.com/go/DesignJetT200/software or http://www.hp.com/go/DesignJetT600/software:
2. Home screen dynamic icons
9
● Driver for Windows and Mac
● The HP DesignJet driver that offers a preview, which enables you to see a basic preview of how your
job will print
● The Embedded Web Server that allows you to manage the printer from a remote computer, update
the printer's firmware and change various printer settings, etc.
See Access the Embedded Web Server on page 20.
● The HP Utility (Windows only) that allows you to manage the printer from a remote computer:
See Access the HP Utility (Windows only) on page 21.
NOTE: New versions of all printer software can be expected to appear from time to time. In some
cases, when you receive your printer there may already be later versions available on HP's website of
some of the software provided with it.
10
Chapter 1 Introduction
Mobile Printing
Your printer can be connected to the Internet and the Web, providing various benefits.
● Automatic firmware updates (see Firmware update on page 76)
● Print on HP printers from almost anywhere with HP App
● Print on HP printers from almost any device, including smartphones and tablet computers
To take advantage of these benefits, your printer must be connected to the Internet.
For the latest information, see http://www.hp.com/go/designjetmobility.
Enable email printing
Turn on Web Services to allow your printer to communicate securely over the Internet with web-
connected printing services.
1. Make sure that your printer is correctly connected to the Internet.
2. Enable Web Services during initial setup of the printer, or later by touching on the home screen
and following the instructions on the control panel. The printer may need to restart if it has updated
its firmware.
3. Retrieve the printer’s email address by touching on the home screen at any time.
4. This is an optional step: If you are the printer administrator, log in at HP App
(http://www.hpsmart.com) to customize your printer’s email address or manage user access for
remote printing.
For the latest information, support, and terms of use of the HP App see http://www.hpsmart.com. You can
also benefit from automatic firmware updates after following this setup.
Reports
The internal prints give various kinds of information about your printer. They can be requested from the
control panel.
Before requesting any internal print, check that the printer and the paper are ready for printing. The
loaded paper should be at least A4 portrait—210 mm ((8.27 in)) wide—otherwise the print may be clipped.
To print any internal print, tap , then scroll down to Reports and tap it, then select the internal print you
want. These are some of the prints available:
● Demo prints that show some of the capabilities of the printer
– Drawing demo
– Rendering demo
– GIS map demo
● User info prints
● Printer status report
Mobile Printing
11
● Print quality report
● Web access test report
● Network configuration
● Wireless test report
● Job log
● Error log
12 Chapter 1 Introduction
Connecting the printer2
Printing has never been easier, and your printer comes with various options for connecting to help you
do so.
Choose which connection method to use
Your printer can be connected via Wireless, Gigabit Ethernet, or Hi-Speed USB.
Table 2-1
Connectivity methods
Step 1: Connect the printer to your network:
- - - - OPTION B
Use the control panel to choose one of these
options:
OPTION A
Using your mobile
If you connect a new printer, the HP App ( available in
App Store and Play Store) can lead you through the
process. Please note that both printer and device must
be connected to the same Wi-Fi
Connect to Wi-Fi
- If the printer is new, just follow the steps in
the control panel
- Printer and device must be connected to
the same Wi-Fi
Connect to Ethernet
If printer is new, connect the Ethernet cable
before turning it on
Connect to USB
Use Hi-Speed USB cable, male USB type A to
male USB type B
Step 2: Set up your device:
Print from anywhere, anytime
- Printer and devices must be connected to the same
network
- If required you can find your printer's IP by scrolling
down from the top of the screen
or
Automatic setup
Go to http://123.hp.com to download the HP
software and driver
For advanced setup or additional software:
Go to the support page for
your printer series: http://www.hp.com/go/
DesignJetT200/software
or http://www.hp.com/go/DesignJetT600/
software
NOTE: If you connect an Ethernet cable, it turns off the wireless capability of the printer.
NOTE: Wireless connections can be affected by the location of the network router and the device. In
order to improve a wireless connection:
1. Position the wireless access point in a more central position within the work place.
Connecting the printer
13
2. Place the wireless access point away from dense materials. Metal, concrete, double thick walls
are the hardest to penetrate, wood and plasterboard are easier. Consider this when you position the
printer.
3. Change the wireless channel to one that is not being used. Preferably 1, 6, or 11, as these are
non-overlapping channels.
4. Extend the range of the wireless network with the use of a simple wireless extender or add more
wireless access points.
Connect the printer to your network
If this is the first time you are using the printer: Connect your printer by using the HP App.
NOTE: Use the HP App for printer Setup during initialization. If your printer is not new and you want to
use the HP App you need to go to the Default Configuration mode.
Set up using the HP App
You can use the HP App to set up the printer on your wireless network.
The HP App is supported on iOS, Android, and Windows devices. For information, see Print from Apple
iOS or Android with HP App on page 40.
1. If you are using an iOS or Android mobile device, make sure that Bluetooth is turned on. (the HP App
uses Bluetooth to make the setup process faster and easier on iOS and Android mobile devices.)
NOTE: The HP App uses Bluetooth for printer setup only. Printing using Bluetooth is not supported.
2. Open the HP App.
3. Windows: On the home screen, tap Set Up a New Printer and follow the onscreen instructions to
add a printer to your network.
or
Android: On the home screen, tap the + icon and then tap Add Printer. Follow the onscreen
instructions to add a printer to your network.
Set up the printer on your wireless network
On the control panel, use the Wireless Setup Wizard or Wi-Fi Protected Setup to set up wireless
communication.
1. From the control panel, tap or swipe down the tab at the top of the screen to open the dashboard,
and then tap the Wi-Fi icon .
2. Tap the settings icon .
3. Tap Wireless Settings.
4. Tap Wireless Setup Wizard or Wi-Fi Protected Setup.
5. Follow the control panel instructions to complete the setup.
If you are already using the printer with a different type of connection, such as a USB connection, to
change see Mobile Printing on page 40.
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Chapter 2 Connecting the printer
Set up your device
Prepare your printer with the correct software for your device.
Install the software (Windows)
Make sure to connect the printer and computer or mobile device to the same network.
Download the software from the HP website at the following link: http://123.hp.com or
http://www.hp.com/go/DesignJetT200/software or http://www.hp.com/go/DesignJetT600/software.
Install the software (Mac OS X)
Make sure to connect the printer and computer or mobile device to the same network.
Download the software from the HP website at the following link: http://123.hp.com or
http://www.hp.com/go/DesignJetT200/software or http://www.hp.com/go/DesignJetT600/software.
Add your printer
Add a printer to a network under Mac OS X.
■
Go to System Preferences > Printers and Scanners, and then tap + to add a new printer.
● If you installed the driver: Select the IP tab, enter your IP address, and select the protocol HP
Jetdirect-Socket. Tap Continue.
● If you want to use AirPrint: Choose your printer from the list of displayed network printers, and
tap Add. Then, in the Use menu, select Secure AirPrint or AirPrint, and then tap Add.
TIP: To see the bonjour name on the control panel, open the printer's dashboard and tap the Ethernet
icon
or the Wi-Fi icon .
Other options
There are other ways to connect your printer directly to a computer.
Connect a computer to the printer by USB cable (Windows)
You can connect your printer directly to a computer without going through a network, by using the
printer's built-in Hi-Speed USB device port. A USB connection may be faster than a network connection,
but it has some disadvantages that you should bear in mind.
● The cable is of limited length.
● It is more difficult to share the printer.
● You cannot use Web Services.
● You cannot use automatic firmware updates.
NOTE: The use of non-certified USB cables can lead to connectivity problems. Only cables certified
by the USB Implementor's Forum (see website at the following link: http://www.usb.org/) should be used
with this printer.
Set up your device
15
Printer sharing considerations
Any other users sharing your USB-connected printer will be able to send print jobs, but will not be able to
receive information from the printer—which affects status reports, administration and troubleshooting.
TIP: The best way to share the printer over a network is to connect the printer not to any computer,
but to the network. See Connecting the printer on page 13.
16 Chapter 2 Connecting the printer
Setting up the printer3
Set automatic firmware updates, email notifications and driver preferences, and control access to the
Embedded Web Server.
Introduction
There are various printer settings that the printer administrator may wish to control as soon as a new
printer is assembled and ready for use.
Automatic firmware update
The printer can automatically check for a firmware update periodically.
See Firmware update on page 76
Turn email notifications on and off
In order to receive email notifications from the printer, you must have configured the email server.
To configure the email server using the Embedded Web Server, click Settings > Email server, and fill in
the following fields:
● SMTP server: The IP address or hostname of the outgoing mail server (SMTP) that will process all
email messages from the printer. If the mail server requires authentication, email notifications will
not work.
● Printer email address: Each email message sent by the printer must include a return address, which
does not need to be a real, functional email address, but it should be unique, so that recipients of the
message can identify the printer that sent it.
You can turn specific email notifications on or off by clicking Email alerts in the Embedded Web Server
tab.
Turn alerts on and off
Printer alerts warn you when there is a printer problem that you can correct by taking action, or when
one of your printing jobs changes its status. The alerts are displayed by the printer's control panel, by the
HP Utility, by the printer driver and by the Embedded Web Server.
You can change the alert settings in various ways to display all, some, or none of the available alerts.
To access alert settings under Windows:
● Click Alert Settings in the Tools menu of the Embedded Web Server.
● Right-click the HP DesignJet Utility's system icon, and click Alert Settings.
In the Alert Settings window, you can use the Alerting slider to turn off alerts completely.
Setting up the printer
17
Alternatively, you can choose when, if ever, to display critical or non-critical alerts.
To access alert settings under Mac OS X:
● Open HP Printer Monitor preferences, select your printer, and then Customize Alerts, so that you can
set each individual alert to appear in specific cases and with a specific time interval.
● You can turn off alerts completely by unchecking the Show monitor status in menu bar box in the
Notifications tab of the HP Printer Monitor preferences. If you leave that box checked but uncheck
the Notify me when alert appears box (as below), the alerts will be available in the HP Printer Monitor,
but will not pop up in the Dock screen.
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Chapter 3 Setting up the printer
Control access to the Embedded Web Server
You can prevent users from modifying important device settings by setting a password in the Embedded
Web Server.
Users without the password can see only the Information tabs. Once set, the password is required to
view or change any parameters in the other tabs.
Set Windows driver preferences
You can change some default settings in your printer driver according to your own preferences, for
instance to set color or paper-saving options.
To change default settings, click the Start or Search button on your computer’s screen (depending on
your version of Windows), then click Devices and Settings, Devices and printers or Print Management.
Then right-click your printer's icon and click Printing preferences or Set Printing Defaults. Any settings
you change in the Printing Preferences window will be saved as default values for the current user.
To set the default values for all the users of your system, right-click the printer’s icon again, click Printer
Properties, go to the Advanced tab, and click Printing Defaults. Any settings you change in the Printing
Defaults window will be saved for all users.
Control access to the Embedded Web Server
19
Personalizing the printer4
You can set your printer preferences such as language, sleep mode, firewall, and control panel
brightness settings etc.
Change the language of the control panel display
Your printer includes many language options to choose from.
To change the language of the control panel menus and messages:
If you can understand the current control panel display language, tap then Preferences > language.
Select your preferred language.
Access the Embedded Web Server
Manage your printer remotely using an ordinary web browser running on any computer.
To access the Embedded Web Server on any computer, open your Web browser and type the IP address
of your printer.
You can see your printer's IP address on the control panel, open the dashboard and tap or .
To access the Embedded Web Server, you must have a TCP/IP connection to your printer. You can
access the Embedded Web Server indirectly through the HP Utility, if you connect to your printer with a
TCP/IP connection (wired or wireless).
The first time you access the Embedded Web Server, the computer requests your username and
password to prevent unauthorized users from remotely configuring the printer, or viewing printer
settings. The password is required to change or view printer settings. By default the user is admin.
The PIN is found behind the printer.
You can print the printer status report: Setup > Reports > Printer status report.
NOTE: The status report has the PIN. If your changed the initial PIN by default and forgot it, go to
Troubleshooting general printer issues on page 109.
The following browsers are known to be compatible with the Embedded Web Server:
● Microsoft Internet Explorer 11 and later for Windows 7 and later
● Apple Safari 8 and later for OS X 10.10 and later
● Mozilla Firefox (latest version)
● Google Chrome (latest version)
If you have followed these instructions but failed to get through to the Embedded Web Server, see
Cannot access the Embedded Web Server on page 110.
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Chapter 4 Personalizing the printer
Change the language of the Embedded Web Server
The default language is the same as your browser but if it is not supported, it will appear in English. You
can change it to any supported one.
Embedded Web Server supported languages are English, Portuguese, Spanish, French, Italian, German,
Polish, Russian, Simplified Chinese, Traditional Chinese, Korean, and Japanese. There is a tab at the top
right of the window to select them from.
Access the HP Utility (Windows only)
Manage your printer from a computer with a USB, TCP/IP, or Wi-Fi connection.
The first time you access to the application you need to enter the printer information. Enter the printer's
IP address or hostname to add it to the printer list. Alternatively, select General search to find all HP
DesignJet and HP PageWide XL printers on your network.
● Under Windows, start the HP Utility from your desktop shortcut or from Start > All Programs > HP
> HP DesignJet Utility > HP DesignJet Utility. This launches the HP DesignJet Utility, showing the
HP DesignJet printers installed on your computer.
● When you select your printer in the left pane, everything that appears in the right pane is specific to
that printer.
Change the language of the HP Utility
Choose from English, Portuguese, Spanish, Catalan (Windows only), French, Italian, German, Russian,
Simplified Chinese, Traditional Chinese, Korean, and Japanese.
● Under Windows, the language will be adjusted to your regional language settings as defined in the
Windows Control Panel.
Energy Conservation Settings
This section helps explain the energy conservation settings.
NOTE: The scheduler functionality will be active from November 2024 with the firmware version
001.2419A for the HP DesignJet T200 / T600 printer series 2025 Edition.
Change the sleep mode setting
If the printer is left switched on but unused for a certain period of time, it automatically goes to sleep to
save power.
To change the time the printer waits before it goes into sleep mode, go to the control panel and tap ,
then Power management > Sleep mode. Select the wait time you want.
Configure power button mode
You can set the printer to turn itself off or enter into sleep mode.
Go to , then Power Management>Power Button Mode and select the option you want.
Change the language of the Embedded Web Server
21
To change the time that elapses before sleep mode, tap , then Power Management>Sleep Mode.
You can set a time between 5 minutes and the maximum time allowed by the current energy savings
regulations.
The printer wakes from sleep mode and switches on the control panel display whenever there is some
external interaction with it.
Information about specific uses of the control panel can be found throughout this guide.
Change the auto-off setting
The printer can be set to turn the itself off automatically which is useful for power management control.
For example, setting the printer's auto-off feature to 2 hours would turn the printer off after 2 hours of
inactivity. In this way, you can save more energy. However, the auto-off feature is automatically disabled
when the printer is connected to a network, to avoid inconveniencing network users.
If you are using a USB connection, you can set the printer to turn itself off completely after 2 to 12 hours
of inactivity. At the control panel, tap , then Power Management > Auto-off.
Set the on / off time using the scheduler
Use the control panel menus to specify when to automatically turn the printer on and off.
1. From the home screen on the printer control panel, tap the Setup icon .
2. Scroll to and open the following menus: Power Management > Schedule Printer On/Off.
3. Tap an option to specify the scheduled on or off time (as shown).
22
Chapter 4 Personalizing the printer
4. Set the day(s) and time.
Set the on / off time using the scheduler 23
NOTE: You can perform the same operation from the Embedded Web Server by going to General
> Settings > Power Management > Schedule On/Off
24
Chapter 4 Personalizing the printer
How to set up the scheduler in HP DesignJet T200/ T600 printer series 2025 Edition
All videos can be accessed from the HP video gallery and HP YouTube channel:
https://www.youtube.com/HPSupport.
Change the control panel display brightness
The level of brightness displayed can be adjusted.
To change the brightness of the control panel display, tap , then Preferences > Screen brightness and
select the value you want. Tap Done to set the value.
Configure network settings
You can view and configure the network settings from the Embedded Web Server, the HP Utility or the
control panel.
● From the Embedded Web Server: Select the Network tab.
● From the HP Utility: You can access the Embedded Web Server through the HP Utility.
● From the control panel: Swipe down the dashboard, tap then scroll down the menu and touch
Network setup.
The following options are available:
● Print the start Guide to print the instructions
● Enable/Disable wireless turns the wireless connection on or off.
● Wireless setup wizard provides an easy way to connect to a wireless network.
● Wi-Fi protected setup allows you to set up a connection with a wireless network using WPS
(pushbutton or pin) encryption.
● View wireless details displays information about the wireless network
● IP settings allows you to select the IP address -automatic or manual (Static)
● Print Wireless test report print information about the wireless network
● Print wireless network test runs diagnostic tests of wireless connectivity
Change the control panel display brightness
25
● Ethernet settings view and print ethernet details
● Advanced setup
● Link speed sets the speed at which data are transmitted over the network. The default is
Automatic.
● IP settings allows you to view or change the IP address, subnet mask, default gateway, and DNS
address.
● General settings
○ Hostname allows you to change the hostname.
○ Proxy settings allows you to change the proxy settings
○ Bonjour name allows you to change the bonjour name
● Restore network defaults
Configure firewall settings
Firewall features provide network-layer security on both IPv4 and IPv6 networks. The firewall provides
simple control of IP addresses that are allowed access.
NOTE: In addition to firewall protection at the network layer, the printer also supports open secure
sockets layer (SSL) standards at the transport layer for secure client-server applications, such as
client-server authentication or HTTPS Web browsing.
For firewall operation on the printer, you must configure a firewall policy to apply to specified IP traffic.
Firewall policy pages are accessed through the Embedded Web Server and displayed by your Web
browser. After a policy is configured, it is not activated until you click Apply in the Embedded Web Server.
Creating and using firewall rules
Control IP traffic and allow or drop IP traffic based on IP addresses and services.
Enter up to ten rules, each rule specifying the host addresses, services, and the action to take for those
addresses and services.
Create a firewall rule
Set up a new rule from the Embedded Web Server.
1. Open the Embedded Web Server.
2. Tap the Settings tab, then Firewall>Firewall Rules.
3. Select Enable Firewall.
4. Tap , and then follow the onscreen instructions.
NOTE: After you tap Apply, the connection to the Embedded Web Server might be temporarily
disrupted for a short period of time. If the IP address was unchanged, the Embedded Web Server
connection will be enabled again. However, if the IP address was changed, use the new IP address to
open the Embedded Web Server.
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Chapter 4 Personalizing the printer
Change the priority of firewall rules
You can move a rule up or down in the priority list.
1. Open the Embedded Web Server.
2. Tap the Settings tab, then Firewall>Firewall Rules Priority.
3. Select the priority from the Rule Precedence list, with 10 having the highest priority and 1 having the
lowest priority.
4. Tap Apply.
Change firewall options
Options can always be edited at a later date.
1. Open the Embedded Web Server.
2. Tap the Settings tab, then Firewall>Firewall Options.
3. Change whatever options you wish, then tap Apply.
NOTE: After you tap Apply, the connection to the Embedded Web Server might be temporarily
disrupted for a short period of time. If the IP address was unchanged, the Embedded Web Server
connection will be enabled again. However, if the IP address was changed, use the new IP address to
open the Embedded Web Server.
Reset firewall settings
Restore the printer’s network settings to reset to factory defaults.
Limitations to rules, templates, and services
There is a limit per item that can be created and stored at any one time.
Table 4-1
Limitations per item
Item Limit
Maximum number of rules 10 (one default rule)
Maximum number of address templates 12
Maximum number of user-defined address templates 5
Maximum number of services you can add to a user-defined service template
NOTE: The predefined All Services template is not subject to this limitation and includes all
services supported by the print server.
40
Maximum number of services you can add to the policy
NOTE: For a given rule, only one address template and one service template can be added.
40
Maximum number of service templates in the policy 10
Maximum number of user-defined custom service templates 5
Reset network settings
The administrator password and network settings can be restored.
Change the priority of firewall rules
27
Go to the control panel, swipe down the dashboard and tap , then scroll down the menu and tap
Network setup > Restore network settings
NOTE: Print the network configuration page and check that the network settings have been reset.
NOTE: Resetting the printer’s network settings also resets the printer’s firewall settings.
Embedded Web Server security settings
Set a password and create an administrator account to control access and changes.
From the Embedded Web Server menu, tap Settings>Security.
Password settings:
You can set a password to prevent unauthorized users from remotely configuring the printer or viewing
printer settings from the embedded web server (EWS). Once set, this password is required to change or
view many printer settings from the EWS.
To disable the password, leave the boxes blank.
Administrator password:
You can control access to the printer by specifying an administrator account to control access to the
Embedded Web Server. You can customize your printer by enabling or disabling the features available.
After a feature has been disabled, it is not available from the EWS or printer's control panel.
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Chapter 4 Personalizing the printer
Paper handling5
To print you can load rolls, single sheets, or use the multi-sheet tray. View paper information and use the
printer's cutting tool.
General paper-loading advice
You can load paper into the printer in three different ways: from a roll, as a single sheet, or as a stack of
single sheets from the multi-sheet tray (if you have one). Switching from one to another is automatic.
CAUTION: If your model has a stand, make sure the printer wheels are locked (the brake lever is
pressed down) to prevent the printer from moving.
CAUTION: All paper must be 280 mm (11 in) or wider. A4 and letter paper should not be loaded in
landscape orientation.
TIP: For photo paper wear cotton gloves to avoid transferring oils onto the paper.
CAUTION: Keep the bin closed throughout the loading process.
Load a roll onto the spindle
Rolls of different widths can be loaded onto the printer.
1. Remove the spindle from the printer.
WARNING! Do not insert your fingers into the spindle supports during the removal process.
Paper handling
29
2. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to
mount a new roll; it slides along the spindle to hold rolls of different widths. Remove the blue paper
stop from the end of the spindle.
3. If the roll is long, rest the spindle horizontally on a table and load the roll on the table.
4. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not,
remove the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the
spindle showing the correct orientation.
NOTE: From the back of the printer, the blue stopper is inserted into the right-side holder.
Ensure both ends of the roll are as close to the spindle stops as possible.
5. Put the blue paper stop on to the open end of the spindle, and push it towards the end of the roll.
6. Ensure the blue paper stop is pushed in as far as it goes. Check that there is no space between the
roll and the stops at both ends.
If you are a regular user of different paper types, you can change rolls more quickly if you preload rolls of
different paper types on different spindles. Extra spindles are available for purchase, see Accessories
on page 78.
Load a roll into the printer
Before you start this procedure, you must have a roll loaded on the spindle.
See Load a roll onto the spindle on page 29.
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Chapter 5 Paper handling
1. From the control panel, tap , then .
This step is optional: if you just start feeding in roll paper, the printer recognizes that you want to
load a roll.
2. Insert the spindle into the printer, holding it by both ends. The blue hub should be on the left, as
viewed from the front of the printer.
3. If the edge of the roll is not straight or torn (sometimes due to tape used to hold end of the roll), pull
the paper slightly and cut a straight edge.
4. Insert the edge of the paper into the printer.
WARNING! Do not push your fingers inside the printer's paper path.
5. Roll the paper into the printer until you feel resistance and the paper flexes slightly. When the
printer detects the paper, it beeps, and feeds in the paper automatically.
6. The control panel prompts you to select the paper category and type.
If you do not see your paper type in the control panel, tap More paper types. If you still cannot find
your paper type in the whole list, see Paper type is not in the driver on page 83 .
7. The printer checks the alignment and measures the width. If the roll is not correctly aligned, follow
the instructions on the control panel display.
NOTE: If you have an unexpected issue at any stage of the paper loading process, see Paper cannot
be loaded successfully on page 80 .
Unload a roll
If there is paper on the roll, you can unload it from the control panel.
Unload a roll
31
Tap , then , then Unload roll. Afterwards, the multi-sheet tray will become the default active paper
source.
If the end of the paper is no longer attached to the core, the control panel asks you to unload the roll
manually.
After unloading, the multi-sheet tray is the default active paper source.
Load a single sheet
Roll paper and single sheets use the same input slot in the printer.
NOTE: If you have a multi-sheet tray see Use the multi-sheet tray on page 33.
NOTE: Sheets of width 329 mm ((12.95 in)) or less should be loaded from the multi-sheet tray.
1. At the control panel, tap , then .
2. If a roll is already loaded, you have to wait while it is automatically unloaded.
3. Open the roll cover.
4. Select your paper category and type. If you do not see your paper type in the control panel, tap
More paper types. If you still cannot find your paper type in the whole list, see Paper type is not in
the driver on page 83.
5. When prompted by the control panel, insert the sheet into the right-hand side of the input slot.
WARNING! Do not push your fingers inside the printer's paper path.
6. Align the sheet with the blue line.
7. Tap OK on the control panel to feed the paper into the printer. Guide the sheet into the printer; this is
especially important with thicker papers.
32
Chapter 5 Paper handling
8. The printer checks the alignment and measures the sheet.
NOTE: Depending on the width of the sheet, it feeds out the front of the printer.
9. If the sheet is not correctly aligned, you may be asked to reload it.
NOTE: If you have an unexpected problem at any stage of the paper loading process, see Paper
cannot be loaded successfully on page 80 .
Unload a single sheet
Sheets are unloaded from the front of the printer.
To unload a sheet, go to the control panel and tap , then then Unload.
Either catch the sheet manually or allow it to fall into the bin.
After unloading, the multi-sheet tray is the default active paper source.
Use the multi-sheet tray
You can load multiple sheets and ease single sheet printing.
1. If no roll is loaded or the roll has run out of paper, the multi-sheet tray is active by default.
Alternatively, at the control panel, tap , then .
2. Adjust the input tray extensions depending on the length of the paper: the first extension for A4 and
the second extension for A3 paper.
Unload a single sheet
33
3. Load sheets of paper into the tray with the printed side facing outwards. Ensure that the sheets are
all of the same size.
4. Adjust the tray to fit the width of the paper.
View information about the paper
Tap the icon of the active paper source.
The following information is displayed on the control panel:
● Paper type you have selected
● Roll or sheet status
● Width of the paper
If no roll and no single-sheet paper is loaded, the message Out of paper is displayed.
Maintain paper
Always protect your paper and sheets to print at the highest quality.
● Store rolls covered by another piece of paper or cloth
● Store cut sheets covered and clean or brush them before loading them in the printer
● Clean input and output platens
● Always keep the top cover of your printer closed
NOTE: Photo and coated paper requires careful handling, see Print is scuffed or scratched on page
96.
34
Chapter 5 Paper handling
Change the drying time
You may wish to change the drying time setting to suit special printing conditions such as multiple prints
where time is of higher importance or when you need to be sure ink is dry before handling.
Tap , then Printer preferences > Print retrieval > Select drying time. You can select:
● Extended, to set a longer than recommended time to ensure ink is completely dry
● Optimized, to set the default and recommended time for your selected paper (this is the default
setting)
● None, to disable the drying time and remove your print as soon as it finishes printing
CAUTION: If the ink is not dry when the print is removed it could leave ink in the output tray and marks
on the print.
NOTE: If you cancel the drying time during a print, the printer may not feed and cut the paper right
away due to the printhead maintenance, which runs in parallel. If the dry time is zero, the printer cuts
the paper and then performs the printhead maintenance. However, if the dry time is greater than zero,
the printer does not cut the paper until after the printhead maintenance has completed.
Turn the automatic cutter on and off
You can change the cutter option to suit your requirements for each print job.
To turn the printer's paper cutter on or off, go to the control panel and tap , then Print Settings and
change the cutter option.
The default setting is On.
NOTE: If the cutter is turned off, it will not cut the paper between jobs, but it will continue to cut the
paper on loading and unloading rolls.
TIP: To cut roll paper while the automatic cutter is disabled, see Form feed and form feed and cut on
page 35.
Form feed and form feed and cut
You can advance the paper with, or without cutting it.
Go to the control panel and tap , then Form feed. There are 2 options: Form Feed and Form feed and
Cut. The Form feed option advances the paper without cutting it. Form feed and cut advances the paper
and makes a straight cut across the front edge. There are at least two possible reasons why you might
want to do this:
● To trim the leading edge of the paper if it is damaged or not straight.
Change the drying time
35
● To feed and cut the paper when the automatic cutter has been disabled.
NOTE: The printhead is serviced after each print, and the paper cannot be cut until the process
completes, so you may notice a delay.
CAUTION: Remove the cut piece from the output platen. If strips or short prints are left on the output
platen, the printer could jam. Check also that there are no pieces of paper in the cutter guide.
NOTE: Photo and coated paper requires careful handling, see Print is scuffed or scratched on page
96.
36
Chapter 5 Paper handling
Printing6
Printing has never been easier or more flexible. Print from computers and mobile devices with the use of
a variety software, customizable options and advanced settings.
Mobile Printing
You can print to your printer from many mobile devices and from almost any location.
he main method of Mobile Printing is:
● Direct printing by connection to the same network.
See the HP website at the following link: http://www.hp.com/go/designjetmobility for more detailed
information.
IMPORTANT: The printer must be connected to a network with Internet access: connect an Ethernet
cable. See Connecting the printer on page 13.
IMPORTANT: In order to print from mobile devices, Bonjour, IPP/IPPS protocols must be enabled in the
Embedded Web Server (Network > Advanced Settings).
Print from Android
Install and enable the HP Print Service App from Google Play.
NOTE: You can add and manage your device Print Services in Settings >> Connected Devices >>
Connection Preferences >> Printing (exact location may vary depending on Android OS version).
Print using HP app
Stay productive and organized with HP app.
Print and share your HP printer. Install HP app on all your devices and save time for what matters.
You must have Android 9.0 or later.
You can download the HP app from the following location:
https://play.google.com/store/apps/details?id=com.hp.printercontrol
To have access to all HP app features, connect your printer to HP Cloud and log in using your HP
Credentials.
Make sure your device and printer are operating on the same network and follow the steps below.
To print using HP app:
1. Open the HP app and select your printer.
2. Select whether you want to print documents or photos from your local device, or link your Google
Drive, Dropbox, or other accounts to access your content.
Printing
37
3. Use the edit options to adjust quality, color, and other settings if you wish to make such adjustments.
4. Tap Print and collect your printed documents.
Alternatively, for certain document types (PDF, JPEG, PNG), you can use the Android share button and
select the HP App among the list of options.
Print using Mopria Print Service
You must have Android 5.0 or later.
Install and enable the Mopria Print Service from Google Play
(https://play.google.com/store/apps/details?id=org.mopria.printplugin) if it is not already installed in your
device.
1. Open the document or photo you want to print, press the menu icon and select Print.
2. Choose your printer from the list (printers discovered by the Mopria Print Service will appear with
the Mopria Alliance logo).
3. Check the print settings, then press Print. Alternatively, for certain document types (PDF, JPEG,
PNG), you can use the Android share button and select Mopria among the list of options. For more
information, you can visit https://mopria.org/
3.
Print using Android Default Print Service
You must have Android 12 or later.
Android Default Print Service comes pre-installed on Android devices and does require any further
installation, but it is only enabled if you do not have other compatible Print Services installed like HP App
or Mopria Print Service.
1. Open the document or photo you want to print, press the menu icon and select Print.
2. Choose your printer from the list (printers discovered by the Default Print Service will appear with a
generic printer logo).
3. Check the print settings, then press Print.
Print from Apple iOS
Printing with Apple iOS is simple, all you have to do is make sure your device and printer are operating on
the same network.
NOTE: Printing is only available from applications that offer printing or sharing.
Print using HP app
Stay productive and organized with HP app.
Print and share your HP printer. Install HP app on all your devices and save time for what matters.
You must have iOS/iPadOS 15.0 or later. You can download the HP app from the following location:
https://itunes.apple.com/app/id469284907
38
Chapter 6 Printing
To have access to all HP app features, connect your printer to HP Cloud and log in using your HP
Credentials. Make sure your device and printer are operating on the same network and follow the steps
below.
To print using HP app:
1. Open the HP app and select your printer.
2. Select whether you want to print documents or photos from your local device, or link your Google
Drive, Dropbox, or other accounts to access your content.
3. Use the edit options to adjust quality, color, and other settings if you wish to make such adjustments.
4. Tap Print and collect your printed documents.
Print using AirPrint
iOS printing is enabled through AirPrint. You must have iOS 7.0 or later.
1. Open the document or photo you want to print and press the Share button.
2. Swipe the screen to reveal the Print button and press it.
3. Check the print settings, then press Print.
Print from Google ChromeOS
Printing from Google ChromeOS has never been easier.
NOTE: Printing is only available from applications that offer printing or sharing.
Print using Chrome OS Native Print
On latest ChromeOS versions, you can use native printing capabilities for basic printing without having
to install additional software.
1. Choose your content. Open the document or photo you want to print, tap the menu icon, and select
Print.
2. Choose your printer. Select from the list of printers that appears. Printers discovered by ChromeOS
Native Print will appear with a generic printer logo.
3. Confirm that the correct printer and print settings are selected. Tap Print and collect your printed
documents.
For more information, you can visit https://support.google.com/chrome/a/topic/9045842
Mobile Specifications
● HP app Mobile requires an Internet connection.
● Print functionalities require the mobile device and printer to be on the same network.
NOTE: OS versions supported may vary in the future.
Print from Google ChromeOS
39
Mobile Printing
You can print to your printer from many mobile devices using direct printing by connection to the same
network.
Print from mobile devices
With HP Mobile Printing Solutions you can print straight from your smartphone or tablet in just a few
simple steps.
● Apple iOS printing is enabled through AirPrint, which comes pre-installed in iOS devices.
● For Android printing, install the HP Print Service Plugin from Google Play (if you do not have it already
pre-installed in your mobile device).
For more information, see http://www.hp.com/go/designjetmobility.
Print from Android
Install and enable the HP Print Service App from Google Play.
You can download the App from:
https://play.google.com/store/apps/details?id=com.hp.android.printservice, if it is not already installed
in your device. You must have Android Lollipop 5.0 or later.
1. Open the document or photo you want to print, and tap the menu icon, then Print.
2. Choose your printer from the list.
3. Check the print settings, then tap Print.
iOS (iPhone, iPad) with AirPrint
Printing with AirPrint is simple, all you have to do is make sure your device and printer are operating on
the same network.
Follow the steps below:
1. Choose your content. Open the document or photo you want to print, then tap the share button.
2. Select print icon.
3. Confirm that the correct printer and print setting are selected. Tap Print and collect your printed
documents.
Print from Apple iOS or Android with HP App
Connect and print wirelessly from an Android or Apple smartphone or tablet.
Download from the Apple Store
(https://itunes.apple.com/us/app/hp-all-in-one-printer-remote/id469284907?mt=8) or from Google Play
(https://play.google.com/store/apps/details?id=com.hp.printercontrol).
1. Open the HP App and browse for the document or photo you want to print.
2. Go to Edit to adjust the output if necessary.
3. Tap Print.
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Chapter 6 Printing
With the HP App you can also print even when your mobile device and your printer are not in the same
network.
Remote Printing feature can be enabled either during the initialization process if you choose to do it with
the HP App. Otherwise, it can be enabled later.
NOTE: Inside the HP App, enable your printer for remote printing by pressing the printer icon. Check
the option Print Anywhere in printer options and follow the steps in the app.
NOTE: Remote Printing feature requires that device and printer are connected to Internet.
NOTE: Remote Printing feature requires to have an HP App account. If you don´t have an account, the
HP App will guide you to create one.
If Remote Printing feature is configured in your printer, the owner of the printer can manage the remote
printing access to share the printer with other users:
1. Open the HP App, select your printer and press the printer icon.
2. If you are the owner of the printer, you will see an option called Manage Print Anywhere. Tap it.
3. Decide whether to share the printer with others or grant/revoke access individually.
NOTE: The owner of the printer is the HP App user that has registered the printer in their account.
Print using Wi-Fi Direct
With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-
capable device—without connecting to an existing wireless network.
Guidelines for using Wi-Fi Direct
There are essential prerequisites to using Wi-Fi Direct.
● Make sure your computer or mobile device has the necessary software.
● If you are using a computer, make sure you have installed the HP printer software.
● If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct first
and then install the printer software. Select Wireless when prompted by the printer software for
a connection type.
Print using Wi-Fi Direct
41
● If you are using a mobile device, make sure you have installed a compatible printing app. For more
information, visit the HP Mobile Printing website at http://www.hp.com/go/mobileprinting. If a local
version of this website is not available in your country/region or language, you might be directed to
the HP Mobile Printing website in another country/region or language.
● Make sure Wi-Fi Direct for your printer is turned on.
● Up to five computers and mobile devices can use the same Wi-Fi Direct connection.
● Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable
or to a network using a wireless connection.
● Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.
Turn on Wi-Fi Direct
You can turn on Wi-Fi Direct directly from the control panel, or alternatively from the EWS.
1. From the printer control panel, tap or swipe down the tab at the top of the screen to open the
dashboard, and then tap .
2. Tap .
3. If the display shows that Wi-Fi Direct is Off, tap Wi-Fi Direct and then switch it on.
4. You can also turn on Wi-Fi Direct from the EWS. For more information about using the EWS, see
Access the Embedded Web Server on page 20.
Change connection method
You can change the Wi-Fi Direct connection method, and choose between automatic and manual.
1. From the printer control panel, tap or swipe down the tab at the top of the screen to open the
dashboard, and then tap .
2. Tap .
3. Tap Connection Method and then select Automatic or Manual:
a. If Automatic was selected during Wi-Fi Direct setup on the printer, the mobile device
automatically connects to the printer.
b. If Manual was selected during the Wi-Fi Direct setup on the printer, acknowledge the
connection on the printer display or enter the printer PIN on your mobile device. The PIN
is provided by the printer when a connection attempt is made.
Print from a wireless-capable mobile device that supports Wi-Fi Direct
Make sure you have installed the latest version of HP Print Service Plugin on your mobile device.
NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided
with the mobile device.
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Chapter 6 Printing
3. From your mobile device, select a document from a print enabled application, and then select the
option to print the document.
The list of available printers appears.
4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP
DesignJet T200 Printer or DIRECT-**-HP DesignJet T600 Printer (where ** are the unique characters
to identify your printer), and then follow the onscreen instructions on the printer and your mobile
device.
5. Print your document.
Print from a wireless-capable mobile device that does not support Wi-Fi Direct
Make sure you have installed a compatible printing app on your mobile device.
For more information, visit http://www.hp.com/global/us/en/eprint/mobile_printing_apps.html.
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on the Wi-Fi connection on your mobile device. For more information, see the documentation
provided with the mobile device.
NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.
3. From the mobile device, connect to a new network. Use the process you normally use to connect
to a new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless
networks shown such as DIRECT-**-HP DesignJet T200 Printer or DIRECT-**-HP DesignJet T600
Printer (where ** are the unique characters to identify your printer).
4. Enter the Wi-Fi Direct password when prompted.
5. Print your document.
Print from a wireless-capable computer (Windows)
To use Wi-Fi Direct, your computer must support Wi-Fi.
This example is for Windows 10.
1. Go to Start >Settings>Devices>Printers & scanners, and tap Add a printer or scanner to add the
Printer.
NOTE: If your printer is not listed, you may need to wait until the Show Wi-Fi Direct printers link
appears.
2. Identify your Wi-Fi Direct, its name starts with the suffix DIRECT-XX-HP... followed by the model
name.
3. Depending on the Wi-Fi Direct connection method configured for your printer, you may need to
accept the connection by tapping the message in the control panel.
4. When connection is established, Windows downloads the appropriate driver and adds the printer
to your system.
5. Once added, the printer is ready for use with any Windows application.
Print from a wireless-capable mobile device that does not support Wi-Fi Direct
43
Easy printing with HP Click
HP Click is an easy-to-use tool designed for people who want a simple way of printing on large format
printers.
Ideal for a broad range of graphics and technical applications, including posters, roll-up banners, info-
graphic presentations, maps, and CAD documents. See http://www.hp.com/go/clickDesignJet.
Printing from an application using a printer driver
This is the traditional way of printing from an application.
The correct printer driver must be installed on the computer (see Connecting the printer on page 13),
and the computer must be connected to the printer by network or USB cable.
When the printer driver has been installed and the computer is connected to the printer, you can print
from a software application by using the application's own Print command and selecting the correct
printer.
Advanced print settings
Advanced print settings can be used when the defaults do not meet your requirements.
The rest of this chapter explains the various print settings that you can use. These methods offer a
relatively large number of settings in order to satisfy all requirements.
TIP: In general you are recommended to use the default settings unless you know that they do not
meet your requirements.
TIP: If you intend to reuse a particular group of settings repeatedly, you can save those settings under
a name of your own choice and recall them later. A saved group of settings is known as a 'quick set' in
the Windows printer driver.
Select print quality
The printer has various print-quality options because best-quality printing requires some loss of speed,
while fast printing implies some reduction in print quality.
You can select the options: Best, Normal and Fast. If you select Fast, you can also select Economode,
which consumes less ink, increases printing speed even further, but reduces print quality. Economode
can only be selected from the advanced options.
There are supplementary custom options that may have an effect on print quality: Maximum detail. See
High-quality printing on page 48.
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Chapter 6 Printing
You can select print-quality options in the following ways:
● In the Windows driver dialog: Go to Print quality, then depending on the selection, more specific
options such as Economode or Maximum detail which can only be selected from the advanced
options.
● In the Mac OS X Print dialog: go to the Paper/Quality panel and look at the Quality Options section. If
you select Standard quality options, you will see a simple slider with which you can select speed or
quality. If you select Custom quality options, you will see the more specific options described above.
NOTE: If the print quality is set from your computer, it overrides the print-quality setting in the control
panel.
NOTE: You cannot change the print quality of pages that the printer is already receiving or has
already received (even if they have not started to print yet).
Select paper size
The paper size can be specified and the document can be rescaled if necessary.
NOTE: The paper size specified should be the paper size the document was created at. It is possible
to rescale the document to a different size for printing. See Rescale a print on page 47.
● In the Windows driver dialog: Select the paper size from the Document Size list.
● In the Mac OS X Print dialog: Select your printer from the Printer list, then select your paper size
from the Paper Size list.
NOTE: If your application offers no Page Setup dialog, use the Print dialog.
NOTE: If the paper size is set from your computer, it overrides the paper size setting in the control
panel.
Custom paper sizes
If you want to choose a paper size that is not included in the list of standard paper sizes, there are
various different ways to specify it.
Use the Windows printer driver
You can create and save custom paper sizes to suit your requirements.
1. Go to Basic > Document size.
2. Open the drop-down list, scroll down to the Custom section and tap on Create.
3. Enter the name, unit, and size of the new paper custom size.
4. Tap the Save button.
Custom paper sizes created with the printer driver have the following characteristics:
● The paper size is permanent and does not disappear if the driver is closed or the computer is
turned off.
● The paper size is local to the printer queue and not seen from other printer queues in the same
computer.
Select paper size
45
● In Domain server networks, the paper size is local to the computer and not seen from other
computers sharing the printer queue.
● In Workgroup networks, the paper size is shared among all the computers that share the printer
queue.
● If the printer queue is deleted, the paper size is deleted with it.
Use Windows forms
Unrestricted users can create a new Windows form.
1. From the Start menu or the control panel, tap Printers > File, and select Server Properties.
Windows 7: From the Start menu or the control panel, tap Devices and Printers, then Select Printer.
2. In the Forms tab, check the Create a new form box.
3. Enter the name and dimensions of the new paper size. Leave the margins as 0.00.
4. Tap the Save form button.
5. Go to the printer driver and select the document size.
6. Select your new paper size from the group of Custom sizes.
Paper sizes created with Windows forms have the following characteristics:
● The paper size is permanent and does not disappear if the driver is closed or the computer is
turned off.
● Restricted users cannot create paper forms. The manage documents role in the Windows Active
Directory is the minimum required.
● The paper size is local to the computer and is seen in all the printer queues created on the computer
that support paper that size.
● If a printer queue is shared, this paper size appears in all the client's computers.
● If a printer queue is shared from another computer, this paper size doesn't appear on the driver´s
document size list. A Windows form in a shared queue must be created in the server.
● If the printer queue is deleted, the paper size does not disappear.
Use Mac OS X printer driver
You can manage paper customs sizes from the driver.
1. Go to the Print dialog.
2. Select Paper Size>Manage Custom Sizes.
Select margins options
By default, the printer leaves a 5 mm margin between the edges of your image and the edges of the
paper. However, you can change this behavior in the following way:
● In the Windows driver dialog: Select the correct option in the Margin layout area.
● In the Mac OS X Print dialog: Select the Margins/Layout panel.
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Chapter 6 Printing
At least some of the following options appear:
● Standard or Use application settings. Your image will be printed on a page of the size you have
selected, with the default margin between the edges of the image and the edges of the paper. The
image should be small enough to fit between the margins.
● Oversize. You should load paper that is larger than the size you selected in the application or driver.
If you cut off the margins after printing, you will be left with a page of the size you selected, with no
margins remaining between your image and the edges of the paper. This is useful when you want
your image to cover the whole area of the paper.
● Clip Contents By Margins. Your image will be printed on a page of the size you have selected, with
the default margin between the edges of the image and the edges of the paper. In this case, if the
image is the same size as the page, the printer assumes that the extreme edges of the image are
either white or unimportant, and do not need to be printed. This may be useful when your image
already contains a border.
Print on loaded paper
You can print a job on whichever substrate is loaded in the printer.
● In the Windows driver dialog: Select Use printer settings in the Paper Type option of your printer
driver.
● In the Mac OS X Print dialog: Select the Paper/Quality panel, then in the Paper Type drop-down list,
select Any.
NOTE: Use printer settings is the default Paper Type selection.
Rescale a print
You can send an image to the printer at a certain size but tell the printer to rescale it to a different size
(normally larger). This may be useful:
● If your software does not support large formats.
● If your file is too large for the printer's memory; in which case you can reduce the paper size in your
software and then scale it up again using the control panel option.
You can rescale an image in the following ways:
● You can rescale an image from the Windows driver dialog: Go to the Advance options > Scale.
● By selecting a paper size, the image size is adjusted to the paper size you have selected. For
example, if you have selected ISO A2 and you print an A3-sized image, it is enlarged to fit the A2
paper. If the ISO A4 size is selected, the printer reduces a larger image to fit the A4 size.
● The percentage of actual size option enlarges the printable area of the original paper size by the
percentage indicated, and then adds the margins to create the output paper size.
● In the Mac OS X Print dialog: Select the Paper Handling panel, then Scale to fit paper size, and select
the paper size to which you want to scale the image. If you want to increase the size of the image,
make sure that the Scale down only box is unchecked.
If you are printing to a single sheet, you must ensure that the image fits onto the sheet, if not the image
will be clipped.
Print on loaded paper
47
Preview a print
If you preview a print on the screen you can check the layout before you print, which may help avoid
paper and ink wastage.
● To preview a print under Windows, you have the following options:
– Use the HP Print Preview application:
Check the Show preview before printing box, which you can find in the right bottom corner of
the driver dialog. Click Print, then wait a few seconds for the HP Print Preview application to be
launched.
Check that the job preview is as you wanted, and if it is, click Print. If it isn't as you wanted, then
modify the Print Preview options and check again, or click Cancel.
NOTE: You can readjust the driver settings before you try again.
NOTE: The Show preview before printing box appears in the driver dialog only if HP Print
Preview is installed in your computer. If not installed, a download link is displayed.
– Use your application's print preview option.
● To preview a print under macOS, you have the following options:
– Use your application's print preview option.
– There is no Preview button at the bottom of the Print dialog box in the latest versions of macOS.
A print preview is always shown at the upper left of the Print dialog box for most applications.
– Choose the HP Print Preview option from the PDF menu at the bottom of the Print dialog box. The
print preview is displayed by a separate HP Print Preview application.
Print a draft
You can specify this to save time and cost.
● In the Windows driver dialog: Go to Print quality and select Fast.
You can specify even faster draft-quality printing by using Economode, as follows. This is intended mainly
for documents containing only text and line drawings:
● In the Windows driver dialog: Go to Print quality, set the quality level to Fast and check the
Economode box.
● In the Mac OS X Print dialog: Go to the Paper/Quality panel and move the print-quality slider to the
extreme left (Speed).
High-quality printing
For unrivaled image quality.
● In the Windows driver dialog: Go to Print quality and select Best.
● In the Mac OS X Print dialog: Go to the Paper/Quality panel and move the print-quality slider to the
extreme right (Quality).
If you have a high-resolution image
You can improve print sharpness when using glossy paper.
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Chapter 6 Printing
If your image has a resolution greater than the rendering resolution (which you can see in the Custom
Print Quality Options), print sharpness may be improved by selecting the Maximum Detail option.
This option is available only if you are printing on photo paper and you have selected Best print quality.
NOTE: The Maximum Detail option results in slower printing with photo papers, but it does not
increase the amount of ink used.
Use paper economically
You may be able to save some of your roll paper by removing blank areas and/or by image rotation.
● In the Windows driver dialog: Check the Remove blank areas box.
You can also select one of the Rotation options.
● In the Mac OS X Print dialog: Select Finishing panel>Remove Blank Areas.
Use ink economically
There are some recommendations you can follow to save ink.
● Check the print preview on your computer before you print and avoid wasting paper on prints
containing obvious mistakes. See Preview a print on page 48.
● For draft prints use plain paper, select Print quality, then Fast. For more economy, select
Economode.
● Clean the printhead only when needed. Cleaning the printhead can be useful, but it uses a small
amount of ink.
● Leave the printer permanently turned on so that it can maintain the printhead in good condition
automatically. This regular printhead maintenance uses a small amount of ink. However, if it is not
done, the printer may need to use much more ink later to maintain the printhead.
● Wide prints make more efficient use of ink than narrow prints, because printhead maintenance uses
some ink, and its frequency is related to the number of passes made by the printhead.
Color management
Your printer has been engineered with advanced hardware and software features to ensure predictable
and dependable color results.
● State-of-the-art HP printheads and HP inks
● Dedicated color resources for most available paper types
Color management options
Reproduce colors as accurately as possible on all devices. When you print an image, you see very
similar colors to the image on your monitor.
Color management is highly dependent on the paper type loaded on the printer, so take care to select
the correct preset for the paper type used. The color management options for your printer can be
selected from the Color options section in the Windows driver dialog. In some applications you can
make the choice in the application itself. Consult HP Support Center on page 115 for information about
how to use the color management options in your application.
Use paper economically
49
● Application-Managed Colors: Your application must convert the image colors to the color space of
your printer and paper type, using the ICC profile embedded in the image and the ICC profile of your
printer and paper type.
● Printer-Managed Colors: Your application sends the image to the printer without any color
conversion, and the printer converts the colors to sRGB. This source profile emulates the
characteristics of the average computer monitor. This standard space is endorsed by many
hardware and software manufacturers and has become the default color space for many scanners,
cameras, printers, and software applications.
Printer color management is completed using a set of stored color tables. ICC profiles are not used.
This method can produce very good results with supported HP paper types.
Printing in grayscale or black-and-white
There are a number of ways to convert all the colors in your image to shades of gray.
● In your application program: Many applications provide this option.
● In the Windows driver dialog: In the Color mode selection, tap Print in Grayscale. Only black ink is
used to print, except if the paper loaded is glossy, in which case colored inks are used to compose
the gray shades. You can also select Print in pure black and white for black and white output only,
with no gray shades. In this case only black ink is used to print. The Print in pure black and white
option is not supported when you print on glossy paper.
● In the Mac OS X Print dialog: Go to the Color Options panel and from the Mode drop-down list, select
Grayscale. Only black ink is used for printing, unless the paper loaded is glossy, in which case the
other inks are used to compose gray shades. You can also select Pure black and white for black and
white output only, with no gray shades. In this case, only black ink is used for printing. The Print in
pure black and white option is not supported when printing on glossy paper.
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Chapter 6 Printing
Practical printing examples7
Step by step examples to print drafts, projects, presentations etc. to help you follow correct procedure
with your jobs.
Print a draft for revision with the correct scale
Page size and orientation may not always be set as you require. This can be altered.
Using Adobe Acrobat
Print a revision draft with the correct scale.
1. In the Acrobat window, bring the mouse cursor to the bottom left corner of the document pane to
check the page size.
2. Select File > Print and ensure that Page Sizing & Handling is set to Actual size.
NOTE: The page size will not be automatically selected according to the drawing size.
3. Click the Properties button.
4. Choose whatever Document Size and Print Quality you want to use. If you want to define a new
custom paper size, follow the instructions in Custom paper sizes on page 45.
5. Select Rotation, then Autorotate.
6. Click OK, and check that the print preview in the Print dialog box seems correct.
Practical printing examples
51
Print a PDF multipage job from Adobe Acrobat Reader or Adobe
Acrobat Pro
Set up for a multipage job is a quick and simple process.
Using a raster driver
You can print a multipage job from Adobe Acrobat.
1. Open a multipage job in Adobe Acrobat Reader or Adobe Acrobat Pro (HP recommends always
using the latest version).
2. Click File > Print.
3. Select the printer and driver.
4. Check the Choose paper source by PDF page size box.
5.
Adjust other properties in the driver properties window, as required.
6. Click the Print button.
The pages will be printed on the standard page size closest to the page size in the original document.
Print a document with the correct colors
Print a document from Adobe Acrobat and Adobe Photoshop, with the emphasis on color management.
Using Adobe Acrobat Reader
The print process is very simple. Acrobat Reader is the most basic application for PDF files; several color
management tools common in more sophisticated applications are not explicitly present, and work by
default with presets that cannot be changed.
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Chapter 7 Practical printing examples
For example, there is no way to select a working color space; a default color space, most likely sRGB,
is applied. This color space is used for screen display, for example. Also, as an alternative color profile
when no other is specified by a file, as will be explained later.
1. Click File > Print.
2. Select the printer and driver from the Printer drop-down menu in the Print dialog box. Driver
settings can be adjusted by clicking the Properties button.
3. Adjust the color settings in the driver properties window. Click the Properties button in the Print
dialog and set the Color option in the Color mode section. Click OK.
4. Click the Advanced button in the Print dialog box to set color management options. Check the box
Let printer determine colors.
Using Adobe Acrobat Reader
53
5. If the document contains several color profiles and you are not sure what the result will be, you
can flatten the document first and print it as seen on the screen. To do this, check the box Print
As Image in the Advanced Print Setup dialog box. In this case, the rasterization is performed by
Acrobat Reader before calling the driver; whereas, if you do not check this box, the rasterization is
performed by the driver. So checking the box may have a visible effect on the look of the printed
document.
Using Adobe Acrobat Pro
This is a professional application that allows full color management. See briefly described, the options
to select a working color space, convert images to a desired color space, and print.
1. PDF files may not contain a color profile. In the absence of a color profile, Acrobat uses a working
color space by default. To choose a working color space, first click Edit > Preferences.
2. In the Preferences dialog box, you can choose RGB, CMYK, and grayscale working color spaces.
3. PDF files can contain elements with different color profiles. Some may have color profiles, some
may not. The working color space will affect only those without a color profile. If you want to attach
a specific color profile to the document, you must convert the contents of the document as follows.
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Chapter 7 Practical printing examples
First, select Convert Colors from View > Tools > Print Production or by clicking the icon in the status
bar.
4. Select the elements you want to convert by specifying matching criteria (object type and/or color
type) and then the conversion attributes. If you want to change the embedded color profile, you
can select Any Object and Any Colorspace in the Matching Criteria section. In the Conversion
Attributes section you can choose, for example, to embed an Adobe RGB (1998) profile by selecting
it as the Conversion Profile, checking the Embed box, clicking the OK button, and saving the file to
keep the changes. The saved file will have an embedded Adobe RGB color profile.
5. To print the document, choose a printer from the Print dialog box, click the Properties button, and in
the Color mode section, set the color options.
IMPORTANT: Select Print in color and Printer managed colors.
6. In the Print dialog box, click the Print button to print the document.
Using Adobe Photoshop
The printer can manage colors directly.
1. In Photoshop, click File > Print, then select your printer.
Using Adobe Photoshop
55
2. In the Color Management section, set the Color Handling option to Printer Manages Colors.
3. In the driver’s Color section, ensure that the color management option is Printer managed colors.
This is the correct option because you have already selected Printer Manages Colors in Photoshop.
Print a project using Autodesk AutoCAD
Set up a plot to print from a model or a layout.
1. The AutoCAD window can show a model or layout. Normally a layout is printed rather than the
model.
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Chapter 7 Practical printing examples
2. Click the Plot icon at the top of the window.
3. The Plot window opens.
4. You can see further options by clicking the circular button in the lower right corner of the window.
NOTE: The Quality option here does not refer to the final print quality but to the quality of
AutoCAD viewport objects that are sent for printing.
5. Select your printer and click the Properties button.
Print a project using Autodesk AutoCAD
57
6. Select the Device and Document Settings tab, and click the Custom Properties button.
7. In the Driver, select the paper type that you intend to use.
8. Select the print quality.
9. If you intend to print on roll paper, you must decide where the printer should cut the paper.
● With the Windows driver: Select Margin Layout options > Clip content by margins.
10. Select the Rotation option Autorotate. Autorotation can help to avoid wasting paper.
11. Click the OK button and save your configuration changes to a PC3 file.
12. When you have clicked the OK button in the Plot window, the printer will construct a print preview.
Print a presentation
Setup AutoCAD or Photoshop presentations.
Using Autodesk AutoCAD
Print a presentation with Autodesk AutoCAD.
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Chapter 7 Practical printing examples
1. Open the AutoCAD file and select a layout.
2. Click the Plot icon at the top of the window.
3. Ensure that the correct printer is selected, then click the Properties button.
Using Autodesk AutoCAD
59
4. Select the Device and Document Settings tab, and click the Custom Properties button.
5. In the Driver, select the paper type that you intend to use.
NOTE: If you select neither the paper source nor the paper type, the printer will not print on any
protected roll.
6. Select the print quality.
7. If you intend to print on roll paper, you must decide where the printer should cut the paper.
● With the Windows driver: Select Margin Layout options > Clip content by margins.
8. Select the Rotation option Autorotate. Autorotation can help to avoid wasting paper.
9. Click the OK button and save your configuration changes to a PC3 file.
10. When you have clicked the OK button in the Plot window, the printer will construct a print preview.
Using Adobe Photoshop
Print a presentation with Adobe Photoshop.
1. In Photoshop, click File > Print and then select your printer.
2. Click Print settings, then select the Document size option.
3. Choose from the available paper sizes.
If you don't find your desired paper size, create it by following the instructions in Custom paper
sizes on page 45.
4. Select Show preview before printing. You may also wish to change the default paper source, paper
type and print quality.
5. In the Color section, the default color management option is Printer managed colors, which is the
correct option as you have already selected Printer Manages Colors in Photoshop.
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Chapter 7 Practical printing examples
Print and scale from Microsoft Office
With the scale options you can scale documents to print at a particular size.
Using Microsoft PowerPoint
Scale a job to fit your page size and clip content by margins.
1. Click File > Print, and select the name of your printer.
2.
Click the Scale option to scale the document to a particular size.
3. Select the Paper Source and Paper Type.
4. Depending on your driver version:
● With the Windows driver: Select the Margin Layout options, then Clip content by margins.
Using Microsoft Project
Use the proper scale option to scale a document to a particular size.
1. Click File > Print.
2. Select your printer's name.
Print and scale from Microsoft Office
61
3. In the Settings section, you can choose the pages to print, the orientation, and the paper size.
4. Click Page Setup to choose the Paper Size you want.
5. Select Options to go to the printer driver.
The default options are probably suitable: Paper source: Automatic and Paper Type: Use Printer
Settings.
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Chapter 7 Practical printing examples
6. Click Proper scale option to scale the document to a particular size. Alternatively, you can scale the
document in Project.
Using Microsoft Project 63
Handling ink cartridges and printhead8
There are four replaceable ink cartridges that supply the printhead. You can check status information,
and easily change an ink cartridge when required.
About the ink cartridges
Ink cartridges store the ink and are connected to the printhead, which distributes the ink on the paper.
To purchase additional cartridges, see Accessories on page 78
CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive
devices. Avoid touching pins, leads and circuitry.
NOTE: Dynamic security enabled printer. Only intended to be used with cartridges using an HP
original chip. Cartridges using a non-HP chip may not work, and those that work today may not work in
the future. More at: http://www.hp.com/go/learnaboutsupplies.
Storage of anonymous usage information
Each ink cartridge contains a memory chip that assists in the operation of the printer.
The memory chip stores a limited set of anonymous information about the usage of the printer, which
can include the following: the date when the cartridge was first installed, the date when the cartridge
was last used, the number of pages printed using the cartridge, the page coverage, the frequency of
printing, the printing modes used, any printing errors that may have occurred, and the product model.
This information helps HP to design future products to meet our customers' printing needs.
The data collected by the memory chip does not include information that could be used to identify a
customer or user of the cartridge or printer.
HP collects a sample of the memory chips from ink cartridges returned to HP's free return and recycling
program (HP Planet Partners: http://www.hp.com/recycle). The sampled memory chips are read and
studied in order to improve future HP products.
HP partners who assist in recycling ink cartridges may also have access to the data. Any third party
possessing the cartridge may be able to access the anonymous information on the memory chip. If you
prefer to not allow access to this information, you can render the chip inoperable. However, after you
render the memory chip inoperable, the cartridge cannot be used in an HP printer.
If you are concerned about providing this anonymous information, you can turn off the memory
chip's ability to collect printer usage information. To do so, access the control panel and tap ,
then PreferencesAutomatically send printer data, or access the Embedded Web Server, and click
SettingsPreferencesData Collection settings. This does not prevent the cartridge from working normally
in other respects. However, if you change your mind later, you can restore the factory defaults to resume
collecting printer usage information.
Check ink cartridge status
Information about the evolution of the ink cartridges.
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Chapter 8 Handling ink cartridges and printhead
To view the ink levels of your ink cartridges, swipe down the dashboard and tap on the control panel.
For more information, tap the specific cartridge.
You can also get this information from the HP Utility (Windows only):
● In the EWS go to Home > Estimated Cartridges Levels or Tools > Supply Status ; In the HP DesignJet
Utility, go to the Supplies tab to see each cartridge's status.
For an explanation of the ink cartridge status messages, see Ink cartridge status messages on page
101 .
Replace an ink cartridge
There are two occasions when you need to replace an ink cartridge.
● The ink cartridge is very low and you want to replace it with a full cartridge for unattended printing
(you can use up the remaining ink in the first cartridge at a more convenient time).
● The ink cartridge is empty or faulty, and you must replace it to continue printing.
CAUTION: Do not try to remove an ink cartridge while printing.
CAUTION: Remove an ink cartridge only if you are ready to insert another one.
NOTE: When a cartridge runs out of ink, the current job is cancelled.
1. Make sure the printer is turned on.
2. If your printer is on a stand, make sure the printer wheels are locked (the brake lever is pressed
down) to prevent the printer from moving.
3. Open the window.
Replace an ink cartridge
65
4. Press the ink cartridge to unlock it.
5. Remove the ink cartridge.
6. Insert the new ink cartridge. Make sure that you insert the ink cartridge into the slot that has the
same colored letter as the cartridge you are installing.
7. Close the window.
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Chapter 8 Handling ink cartridges and printhead
About the printhead
The printhead, which is supplied installed in the printer, is connected to the ink cartridges and jets ink
onto the paper.
CAUTION: Observe precautions when handling the printhead, because it is an ESD-sensitive device.
Avoid touching pins, leads, and circuitry.
For information on replacing printheads, see Replace the printhead on page 71.
Safe mode
Under certain conditions, including printer operation outside of environmental specifications, and when
a used, refilled, or counterfeit ink cartridge has been detected, the printer will operate in safe mode.
HP is unable to warrant the performance of the printing system when operated outside of environmental
specifications or when a used, refilled, or counterfeit ink cartridge is installed. Safe mode is designed to
protect the printer and the printheads from damage due to unexpected conditions, and is in operation
when the icon is displayed on the printer’s control panel and by the Embedded Web Server and HP Utility.
For optimal performance, use original HP ink cartridges. HP DesignJet printing systems, including
original HP inks and printheads, are designed and engineered together to provide uncompromising print
quality, consistency, performance, durability, and value—with every print.
NOTE: This printer is not designed to use continuous ink systems. To resume printing, remove the
continuous ink system and install genuine HP (or compatible) cartridges.
NOTE: This printer is designed for ink cartridges to be used until they are empty. Refilling cartridges
prior to depletion might cause your printer to fail. If this happens, insert a new cartridge (either genuine
HP or compatible) to continue printing.
NOTE: Dynamic security enabled printer. Only intended to be used with cartridges using an HP
original chip. Cartridges using a non-HP chip may not work, and those that work today may not work in
the future. More at: http://www.hp.com/go/learnaboutsupplies.
About the printhead
67
Maintaining the printer9
Checking printer status and maintenance are essential to keep your equipment in prime condition.
Keep your printer clean, diagnose issues, calibrate, replace the printhead when required, and keep your
software up to date.
Check printer status
There are various ways you can check the current printer status.
● If you start the HP Utility (Windows only) and select your printer, you see a page of information
describing the status of the printer and its paper and ink supplies.
● If you access the Embedded Web Server, you see information about the general status of the
printer.
● From the control panel, you can get information about the loaded paper and the ink levels.
Take care of the printer
The printer is not designed for any purpose other than printing.
It is not recommended to use the printer as a table, for two reasons:
● The surface can easily be damaged.
● Anything that falls into the printer can cause more serious damage.
Clean the exterior of the printer
Clean the outside of the printer and all other parts of the printer that you regularly touch as part of
normal operation with a soft cloth and a mild household cleaner such as non-abrasive liquid soap.
WARNING! To avoid an electric shock, make sure that the printer is turned off and unplugged before
you clean it. Do not let water get inside the printer.
CAUTION: Do not use abrasive cleaners on the printer.
Print Quality Diagnostic Report
There are two test patterns designed to highlight printhead reliability problems.
To print the Print Quality Diagnostic Report
Check the performance of the printhead that is currently installed in your printer, and whether it suffers
from clogging or alignment problems.
1. Use the same paper type that you were using when you detected a problem. The test patterns are
easiest to evaluate on plain white paper.
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Chapter 9 Maintaining the printer
2. Check that the selected paper type is the same as the paper type loaded into the printer. See View
information about the paper on page 34.
3. At the printer's control panel, tap , then Image Reports > Print Quality Report.
NOTE: The report can also be requested from the Embedded Web Server.
It takes about two minutes to print the Print Quality Diagnostic Report.
Corrective actions
If you have an issue with the diagnostic page, there are steps you can take, depending on the problem.
1. If the lines in Test Pattern 1 are not straight and connected, align the printhead (see Align the
printhead on page 70).
2. If any of the colored blocks in Test Pattern 2 show white lines, are faded or completely missing,
clean the printhead (see Clean the printhead on page 69). Follow the control panel prompts and
perform all three levels of cleaning if necessary.
3. If the problem remains, clean the printhead again.
4. If the problem remains, replace the ink cartridge (see Replace the printhead on page 71)
corresponding to the streaked, faded, or missing color block in Test Pattern 2.
5. If the problem remains, replace the printhead (see Replace the printhead on page 71). If the
printhead is still in warranty, contact HP Support (see Contact HP Support on page 116).
Clean the printhead
If your print is streaked or has incorrect or missing colors, the printhead may need to be cleaned.
Corrective actions
69
There are three stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and
uses an increasing amount of ink. After each stage, review the quality of the printed page. You should
initiate the next phase of cleaning only if the print quality is poor.
If print quality still seems poor after you complete all stages of cleaning, try aligning the printhead.
NOTE: Cleaning uses ink, so clean the printhead only when necessary.
NOTE: Failing to turn off the printer correctly can cause print-quality problems.
Clean the printhead from the control panel
When your print quality seems poor, and you are next to the printer, this is a simple method to address
the issue.
1. Make sure there is paper in the input tray or a roll loaded.
2. Go to the control panel and tap , then Printer Maintenance>Clean the Printhead.
Clean the printhead from the Embedded Web Server
You can clean the printhead remotely using an ordinary Web browser running on any computer.
1. Make sure there is paper in the input tray or a roll loaded.
2. In the Tools tab on the Embedded Web Server, then tap Tools>Utilities>Print Quality Toolbox>Clean
Printhead, and follow the instructions on the screen.
Clean the printhead from the HP Utility (Windows only)
You can manage this and clean the printhead from a computer with a USB, TCP/IP, or Wi-Fi connection.
1. Make sure there is paper in the input tray or a roll loaded.
2. In the Support tab of the HP Utility, click Printhead Cleaning, and follow the instructions on the
screen.
Align the printhead
Precise printhead alignment is essential for accurate colors, smooth color transitions, and sharp edges
in graphical elements.
Your printer has an automatic printhead alignment process which runs whenever a printhead has been
accessed or replaced. You may need to align the printhead after a paper jam or if you are experiencing
print-quality problems.
IMPORTANT: Load A4 and letter in portrait. Do not load them in landscape.
1. Load the paper you wish to use, see Paper handling on page 29. You can use a roll or a cut sheet;
plain white paper is recommended.
CAUTION: Do not use transparent or semi-transparent paper to align the printhead.
2. Ensure that the window is closed, as a strong light source near the printer during printhead
realignment can affect alignment.
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Chapter 9 Maintaining the printer
3. From the control panel, tap , then Printer Maintenance>Align the Printhead.
NOTE: Printhead alignment can also be started from the Embedded Web Server
(Tools>Utilities>Print Quality Toolbox>Optimize and Improve>Align Printhead), or from the HP Utility
(Windows: Support > Printhead Alignment; Mac OS X: Information and Print Quality > Align).
4. If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment
pattern.
5. The process takes about five minutes. Wait until the control panel display shows the process
complete before using the printer.
If the printer cannot complete the printhead alignment successfully, you may be asked to clean the
printhead and try again.
Replace the printhead
When the printhead is out of ink or has an issue that cannot be fixed, you must replace it. After
replacement, the printer will automatically perform a printhead alignment on the loaded paper.
TIP: If you would like to perform the printhead alignment on a different paper (perhaps from the multi-
sheet tray), you could change the paper before starting this procedure. Plain white paper is
recommended. A4 and letter paper should not be loaded in landscape orientation.
1. Make sure the printer is turned on.
2. If your printer is on a stand, make sure the printer wheels are locked (the brake lever is pressed
down) to prevent the printer from moving.
3. From the control panel, tap , then Printer Maintenance > Replace printhead.
4. From the control panel, tap Continue to proceed.
5. Open the main door.
Replace the printhead
71
6. Press each ink cartridge to unlock it.
7. Remove all the inks cartridges, then tap Next.
8. Open the printhead latch.
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Chapter 9 Maintaining the printer
9. Remove the printhead, keeping it vertical to avoid getting ink on the connections.
10. Insert the new printhead.
11. When finished, close the latch and tap Next.
12. Insert the ink cartridges. Make sure that you insert each ink cartridge into the slot that has the
same colored label as the cartridge you are installing.
IMPORTANT: If the printhead is new, install new ink cartridges. New ink cartridges are required for
successful printhead replacement.
Replace the printhead
73
13. Close the main door.
14. The control panel recommends a printhead alignment.
Clean the encoder strip
You can use a small damp cloth to remove unwanted residue.
1. Turn off the printer: Press the power key and unplug the power cable.
2. Using tap water and a small cloth that will not leave fibers in the printer, dampen the cloth and
remove any excess water, so that the cloth is damp but not wet.
3. Open the main door.
4. Hold the cloth in an inverted U shape around the encoder strip and carefully wipe until no further ink
residue appears on the cloth. Be very careful not to scratch the encoder strip with your fingernails
or any other object. Make sure that you are holding the cloth correctly.
NOTE: Do not move the carriage away from the service station.
5. Close the main door.
6. Turn the printer on.
Recalibrate the paper advance
Accurate paper advance is important to image quality because it is part of controlling the proper
placement of dots on the paper. If the paper is not advanced the proper distance between printhead
passes, light or dark bands appear in the print and image grain may increase.
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Chapter 9 Maintaining the printer
The printer is calibrated to advance correctly with all the papers appearing in the control panel. When
you select the type of loaded paper, the printer adjusts the rate at which to advance the paper while
printing. However, if you are not satisfied with the default calibration of your paper, you may need to
recalibrate the rate at which the paper advances. See Troubleshooting print-quality issues on page 91
to determine whether paper advance calibration will solve your issue.
Recalibrating the paper advance procedure
The recalibration procedure takes approximately three minutes.
TIP: It is recommended to only have the paper loaded that you want to calibrate.
1. From the control panel, tap , then Printer Maintenance > Paper advance calibration > Calibrate
ready paper. When prompted by the control panel, confirm the paper source and type. The printer
automatically recalibrates the paper advance and prints a paper advance calibration image.
2. Wait until the control panel displays the status screen and re-print your print.
NOTE: Do not worry about the paper advance calibration image.
If you are satisfied with your print, continue using this calibration for your paper type. If you see
improvement in your print, continue with the next step. If you are dissatisfied with the recalibration,
return to the default calibration, see Return to default calibration on page 75.
3. If you would like to fine tune the calibration, or are using a transparent paper, swipe down the
dashboard and tap , then scroll down the menu and tap Image quality maintenance>Paper
advance calibration>Adjust paper advance.
4. Select the percentage of change from –99% to +99%. To correct light banding decrease the
percentage. To correct dark banding increase the percentage.
5. To save the value, tap OK on the control panel.
6. Wait until the control panel displays the status screen and reprint your print.
Return to default calibration
This sets all the corrections made by the paper advance calibration to zero. To return to the default
paper advance calibration value, you must reset the calibration.
1. From the control panel, tap , then Printer MaintenancePaper advance calibrationReset ready
paper.
2. Wait until the control panel displays the operation has completed successfully.
Move or store the printer
If you need to move the printer, take care to prepare it correctly to avoid possible damage.
To prepare the printer:
1. Do not remove the ink cartridges or printhead.
2. Make sure that no paper is loaded.
3. Turn off the printer using the Power key at the back.
Recalibrating the paper advance procedure
75
4. Unplug the printer's power cord.
5. Disconnect any cables connecting the printer to a network or a computer.
CAUTION: If you turn the printer upside down, ink could escape into the printer and cause serious
damage.
When the printer is turned back on, it takes about three minutes to initialize itself and to check and
prepare the printhead. Preparing the printhead normally takes just over a minute. However, if the printer
has been off for a six weeks or more, preparing the printhead could take up to 45 minutes.
CAUTION: If the printer remains off for a long period of time, the printhead may become unusable. In
this case, you need to replace the printhead with a new one.
Firmware update
There are various ways to download and install firmware updates; choose the one you find most
convenient.
NOTE: A firmware update package can be large; you may want to consider whether there are any
implications for your network or Internet connection.
You can configure the printer to download firmware updates automatically whenever they become
available: see Automatic firmware update on page 17.
The following options are available if you choose manual firmware updates:
● Using the control panel, tap , then Printer MaintenanceUpdate the PrinterCheck Now to check
whether new firmware is available. If new firmware is available, you are given the opportunity to
download and install it.
● Using the Embedded Web Server, click ToolsPrinter UpdatesFirmware UpdatesCheck Now.
● Using the HP DesignJet Utility under Windows, select your printer, the Support tab, then Firmware
Update.
The firmware includes a set of the most commonly used paper presets.
Software update
Manual updates of printer drivers and other software are available for your printer.
Go to: http://www.hp.com/go/DesignJetT200/software or
http://www.hp.com/go/DesignJetT600/software.
Printer maintenance kits
Three maintenance kits are available for your printer, containing components that may need to be
replaced after long use.
When one of them is needed, a message is displayed on the control panel and by the HP Utility and you
should contact HP Support (see Contact HP Support on page 116) and request the maintenance kit. The
kits are installed by service engineers only.
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Chapter 9 Maintaining the printer
HP Support Assistant
This helps you maintain your computer and printer. It helps you avoid or resolve issues.
The HP Support Assistant guides you to expert support when required and helps you maintain peak
performance and resolve problems through automatic updates, built-in diagnostics, self-help, and a
variety of assistance options. A wealth of information and support resources for your HP computers and
printers is only a few clicks away.
HP Support Assistant is pre-installed on HP computers sold after October 2012, running Windows 7,
Windows 8, or Windows 10 operating systems.
NOTE: Features may vary depending on the version installed, your computer model, and your
location.
HP Support Assistant can also be installed used on non-HP computers.
If HP Support Assistant is not installed on your computer running Windows 7, Windows 8, or Windows
10, you can download the latest version by selecting it on the printer driver installer package, or clicking:
http://www.hp.com/go/hpsupportassistant.
HP Support Assistant
77
Accessories10
Supplies and accessories can be ordered for your printer.
How to order supplies and accessories
There are two ways to order supplies or accessories for your printer.
● Visit http://www.hplfmedia.com on the Web.
● Contact HP Support (see HP Support Center on page 115).
The rest of this chapter lists the available supplies and accessories, and their part numbers.
Order ink supplies
Ink cartridges can be ordered singularly of in packs of 3. There is also a printhead replacement kit you
can order for your printer.
Table 10-1
Ink cartridges
Cartridge Part number
HP 712 29ml Cyan DesignJet Ink Cartridge 3ED67A
HP 712 29ml Magenta DesignJet Ink Cartridge 3ED68A
HP 712 29ml Yellow DesignJet Ink Cartridge 3ED69A
HP 712 38ml Black DesignJet Ink Cartridge 3ED70A
HP 712 80ml Black DesignJet Ink Cartridge 3ED71A
HP 712 Cyan DesignJet Ink Cartridge 3-Pack 3ED77A
HP 712 Magenta DesignJet Ink Cartridge 3-Pack 3ED78A
HP 712 Yellow DesignJet Ink Cartridge 3-Pack 3ED79A
HP 712B 38ml Black DesignJet Ink Cartridge 3ED28A
HP 712B 80ml Black DesignJet Ink Cartridge 3ED29A
Table 10-2 Printhead
Printhead Part number
HP 713 DesignJet Printhead Replacement Kit 3ED58A
Order paper
HP printers can use a wide range of paper.
To check the lastest information related to papers supported by your printer, go to:
http://www.hplfmedia.com.
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Chapter 10 Accessories
Order accessories
There are accessories available for your printer.
Table 10-3 Order accessories
Name Product number
HP DesignJet T200/T600 Roll Cover 9GF94A
HP DesignJet T200/T600 Automatic Sheet Feeder 8AJ60A
HP DesignJet T200/T600 24-in Printer Stand 3C753A
HP DesignJet 24-in Spindle B3Q36A
HP DesignJet 36-in Spindle B3Q37A
Introduction to the accessories
You can increase your printer's possibilities with accessories.
Automatic sheet feeder
The automatic sheet feeder is only provided with the T600 series, it is not provided by the T200 series
but may be purchased as an accessory. It allows you to send to print multiple sheet sizes (A4/A & A3/B)
without manually switching the media source (sheet to roll).
Roll cover
The roll cover is provided with specific models of the T600 series only, but may be purchased as an
accessory. It allows for a more integrated design, and protects loaded media from dust and external
agents.
Stand
The stand is provided with the T600 Printer Series. It is not provided with the T200 Printer Series, but
may be purchased as an accessory.
Spindle
With extra spindles, you can quickly change from one paper type to another.
Order accessories
79
Troubleshooting paper issues11
Step by step instructions are provided to help you identify and resolve paper issues.
Paper cannot be loaded successfully
There are various reasons why you may have issues loading the paper.
● Ensure that no paper is already loaded.
● Ensure that the paper is far enough inside the printer, you should feel the printer grab the paper.
● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the
control panel display. The printer automatically attempts to straighten the paper.
● The paper may be crumpled, or warped, or may have irregular edges.
Unsuccessful roll load
There are checks to make and steps to correct any problems.
● Check that the roll is at least 280 mm (11 in) wide: narrower rolls are not supported.
● Check the leading edge of the paper: if it is not straight or clean, it should be trimmed. Remove the
initial 20 mm (1 in) from the roll and try again. This may be necessary even with a new roll of paper.
● Check that the roll ends are tight against the spindle ends.
● Check that the spindle is correctly inserted.
● Check that the output tray is closed. The roll will not load when it is open.
● Check that the paper is correctly loaded on the spindle, and that it loads over the roll towards you.
● Check that all roll end plugs have been removed.
● Check that the paper is wound tightly on the roll.
● Do not touch the roll or paper at during the alignment process.
If the paper has not been inserted straight, follow the instructions on the control panel.
If you would like to start the load process again, cancel the process on the control panel and rewind the
roll from the end of the spindle until the edge is removed from the printer.
NOTE: If the roll has become loose around the core, the printer cannot load the paper.
Unsuccessful single-sheet load
There are checks to make and steps to correct any problems.
● Check that the sheet is more than 210 mm (8.3 in) wide (A4) and load it from the multi-sheet tray, if
available.
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Chapter 11 Troubleshooting paper issues
● Guide the sheet, especially thick papers, when the printer initially feeds the sheet.
● Ensure that the sheet is aligned with the reference line on the roll cover.
● Do not attempt to straighten the sheet during the loading process, unless instructed to by the
control panel display.
● Do not use hand-cut sheets, which may be of irregular shapes. Use only purchased sheets.
In case of any problem, follow the instructions given on the control panel display.
If you would like to start the load process again, cancel the process on the control panel; the printer
ejects the sheet from the front of the printer.
Unsuccessful load from the multi-sheet tray
There are checks to make and steps to correct any problems.
● Check that you have not loaded too many sheets into the tray. The maximum number of sheets
depends on the paper thickness: around 50 sheets of plain, standard paper.
● Check that the sheets are correctly loaded into the tray.
● Check that the sheets are correctly adjusted and centered in the tray.
● Check that you have extended the input and output trays correctly: the first extension for A4, the
second for A3 paper.
Unsuccessful load from the multi-sheet tray
81
If the paper is hanging over the back of the input tray as shown, it may fail to load.
NOTE: Try to avoid leaving sheets of paper loaded in the printer for a significant length of time,
because they will deform.
Paper loading error messages
There is a list of control-panel messages related to paper loading, with the suggested corrective action.
Table 11-1
Error Messages
control-panel message Suggested action
Paper loaded with too much skew During the paper load process the printer detected that the paper had too much
skew. Tap OK to unload the roll automatically, then restart the process.
Paper not detected During the paper load process the printer did not detect any paper. Ensure the
paper is inserted fully and is not transparent.
Paper too far from lateral edge Reload the cut sheet, aligning the right edge against the black stop on the spindle.
Paper load failed. Paper width is smaller
than the minimum size supported by the
selected paper source.
Cut sheets smaller than ISO A3 must be loaded using the multi-sheet tray.
Sheet too big During the load process the printer has detected that the sheet of paper is either
too wide or too long to be loaded correctly. Tap to stop the load process. See
Functional specifications on page 118.
Sheet too small During the load process the printer detected that the sheet of paper is too narrow
or too short to be loaded in the printer. Tap to stop the load process. See
Functional specifications on page 118.
82 Chapter 11 Troubleshooting paper issues
Paper type is not in the driver
To work with a paper not in the driver, you can use your paper as one of the presets already in the driver,
however, you must identify whether your paper is transparent or translucent, photo or bond, coated or
technical.
NOTE: For glossy paper, it is important to select a glossy paper type, as the printer adjusts its use of
ink for glossy paper.
Transparent or translucent film
You may use clear or matte film.
If your paper is a transparent film (for example, a transparency), select paper type Film > Transparent/
Clear film.
If your paper is a translucent paper or film (for example, technical paper), select paper type Film > Matte
film.
Photo paper
There are different types of photo paper finishes that you can apply.
If your paper is a photo paper, use the Photo Paper category. For glossy or high-gloss paper select
paper type Photo Gloss Paper. For Semi-gloss, Satin, Pearl, or Luster finishes, select paper type Photo
Semi-gloss/Satin Paper.
To increase gamut on photo paper, select paper type HP Universal Gloss Photo Paper or HP Universal
Satin Photo Paper, depending on the finish.
Bond and coated or technical paper
Your paper type selection for generic paper depends on the paper’s ink absorption capacity.
● For natural tracing papers, select paper type Natural Tracing Paper < 65 g/m2 or Natural Tracing
Paper > 65 g/m2, depending on the weight of the paper.
● For thin papers (< 90 g/m
2
) or uncoated papers (for example plain paper or bright white paper),
select paper type Bond and Coated Paper > Plain Paper. You can also select Recycled Bond Paper.
● For light coated papers (< 110 g/m
2
), select paper type Bond and Coated Paper > HP Coated Paper.
● For heavyweight coated papers (< 200 g/m
2
), select paper type Bond and Coated Paper >
Heavyweight Coated Paper.
Black ink is easily removed when touched
This happens when your paper is incompatible with matte black ink.
To use an optimized ink combination, select paper type Photo Paper > Photo Gloss Paper.
After printing, the paper has wrinkles or there is too much ink
This happens when too much ink is used.
Paper type is not in the driver
83
To use less ink, select a thinner category. Matte paper categories from thinnest to thickest are:
● Plain Paper
● Coated Paper
● Heavyweight Coated Paper
For other print-quality problems, see Troubleshooting print-quality issues on page 91.
Printer printed on the wrong paper type
This happens when the printer prints your job before you were able to load your desired paper.
You may have Use printer settings selected for the Paper Type in the printer driver.
When Use printer settings is selected the printer will print immediately on whichever paper is loaded.
Load your desired paper, see Paper handling on page 29, and select your paper type specifically in the
driver.
● In the Windows driver dialog: Select your paper type from the Paper Type list.
● In the Mac OS X Print dialog: Select the Paper/Quality panel, then from the Paper Type list, select
your paper type.
NOTE: Use printer settings is the driver default.
Paper mismatch
If the paper currently loaded in the printer is not suitable for a particular job, the printer stops and waits
for you to decide what to do. There are several ways in which the loaded paper may be considered
unsuitable.
● The paper type is not as specified for the job.
● The paper source (roll, multi-sheet tray, or manual feed) is not as specified for the job.
● The paper size is smaller than specified for the job.
If you do not specify these things for a particular job, the printer will print on whatever paper is loaded.
If the printer stops for a paper mismatch, you can decide among the following alternatives:
● Load the correct paper and resume printing.
● Print the job on the already-loaded paper. The print may be clipped if the paper is not large enough.
● Cancel the job.
Roll has jammed
When a paper jam occurs, you normally see a message about it in the control panel display.
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Chapter 11 Troubleshooting paper issues
1. Open the roll cover.
2. Open the main door.
3. Rewind the roll to create a loop. Cut the paper, if needed.
4. Carefully remove any of the jammed paper that you can from the top of the printer.
Roll has jammed
85
5. Carefully remove any of the jammed paper from the front window.
6. Reload the roll, or load a new sheet; see Paper handling on page 29.
NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the
procedure and carefully remove all pieces of paper. You may need to remove the multi-sheet tray (see
Multi-sheet tray has jammed on page 87).
Prevent a jam
Depending on substrate type, roll condition, environmental conditions, image content, print mode etc. a
jam may be prevented by opening the main door halfway.
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Chapter 11 Troubleshooting paper issues
Multi-sheet tray has jammed
Paper can jam in the multi-sheet tray for a variety of reasons and there are steps to follow to correct an
issue.
Proceed as follows:
1. Remove as much paper as you can from the multi-sheet tray.
2. Push down the multi-sheet tray extensions, which will make the tray easier to handle.
3. Unlock the tray, using the rotary switch behind it.
4. Pull out the tray.
Multi-sheet tray has jammed
87
5. Remove all paper from the tray.
6. Put the tray in again.
7. Lock the tray.
A strip stays on the output tray and generates jams
If a small piece of paper has been cut, such as before printing a new roll, or after the control panel option
Form feed and cut has been used, the cut strip may remain in the output tray. Only when the printer is
not printing, reach into the tray and remove the strip.
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Chapter 11 Troubleshooting paper issues
Printer displays out of paper when paper is available
If the roll has become loose from its core, it will not feed correctly and the printer will not load the paper.
If possible, tighten the paper to its core or load a new roll.
Prints do not fall neatly into the bin
There are steps you can follow if there is an issue with the bin.
● Ensure the bin is correctly installed.
● Ensure the bin is open.
● Ensure the bin is not full.
● Paper often tends to curl near the end of a roll, which can cause output problems. Load a new roll, or
remove prints manually as they are completed.
Sheet stays in the printer when the print has been completed
The printer holds the paper to allow the print to dry after printing.
See Change the drying time on page 35. If the paper is only partially ejected after the drying time, gently
pull the sheet out of the printer. If the automatic cutter is disabled, use the Form feed and cut option in
the control panel, see Form feed and form feed and cut on page 35.
Paper is cut when the print has been completed
By default the printer cuts the paper after the drying time has been completed. You can disable the
cutter.
See Change the drying time on page 35. You can disable the cutter, see Turn the automatic cutter on and
off on page 35.
Cutter does not cut well
By default, the printer is set to cut the paper automatically after the drying time has been completed.
If the cutter is turned on but not cutting correctly, check that the cutter rail is clean and clear of any
obstacles, and check that there are no pieces of paper in the cutter groove.
Printer displays out of paper when paper is available
89
Roll is loose on the spindle
The roll may need to be replaced or reloaded.
90 Chapter 11 Troubleshooting paper issues
Troubleshooting print-quality issues12
Step by step instructions are provided for you to identify and resolve your issue.
General printing advice
To achieve the best performance from your printer, use only genuine manufacturer's supplies and
accessories.
● Genuine manufacturer's supplies and accessories have been thoroughly tested to give trouble-free
performance and best-quality prints. For details of recommended papers, see Order paper on page
78.
● Make sure that the paper type selected in the control panel is the same as the paper type loaded
into the printer (see View information about the paper on page 34). Also make sure that the paper
type selected in your software is the same as the paper type loaded into the printer.
CAUTION: If you have the wrong paper type selected, you could experience poor print quality and
incorrect colors, and perhaps even damage to the printhead.
● Check that you are using the most appropriate print-quality settings for your purposes (see Printing
on page 37). You are likely to see lower print quality if you have set the quality level to Fast.
● Check that your environmental conditions (temperature, humidity) are in the recommended range.
See Environmental specifications on page 121.
Horizontal lines across the image (banding)
If your printed image suffers from added horizontal lines as shown (the color may vary).
1. Check that the paper type you have loaded corresponds to the paper type selected in the control
panel and in your software. See View information about the paper on page 34.
2. Check that you are using appropriate print-quality settings for your purposes (see Printing on
page 37). In some cases, you can overcome a print-quality problem merely by selecting a higher
print-quality level. For instance, if you have set the Print Quality level to Fast, try setting it to Best.
3. Print the Print Quality Diagnostic Report. See Print Quality Diagnostic Report on page 68.
4. If the printhead is working correctly, perform paper advance calibration: see Recalibrate the paper
advance on page 74.
Troubleshooting print-quality issues
91
If the problem persists despite all the above actions, contact your customer service representative for
further support.
Lines are too thick, too thin or missing
Check the paper type and settings, and run a report.
1. Check that the paper type you have loaded corresponds to the paper type selected in the control
panel and in your software. See View information about the paper on page 34.
2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page
37). Try turning on the Maximum detail option (if available under the Color and Quality settings).
3. If lines are too thin or missing, print the Print Quality Diagnostic Report. See Print Quality Diagnostic
Report on page 68 .
4. If the problem remains, perform paper advance calibration: see Recalibrate the paper advance on
page 74.
If the problem persists despite all the above actions, contact your customer service representative for
further support.
Lines appear stepped or jagged
Check your original image, and print-quality settings.
1. The problem may be inherent in the image. Try to improve the image with the application you are
using to edit it.
2. Check that you are using appropriate print-quality settings. See Printing on page 37.
3. Turn on the Maximum detail option (if available under the Color and Quality settings).
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Chapter 12 Troubleshooting print-quality issues
Lines print double or in the wrong colors
This problem can have various visible symptoms.
● Colored lines are printed double, in different colors.
● The borders of colored blocks are wrongly colored.
To correct this kind of problem, print the Print Quality Diagnostic Report, and align the printhead if
recommended in the report. See Print Quality Diagnostic Report on page 68.
Lines are discontinuous
Check your print-quality settings and print a Print Quality Diagnostic Report.
1. Check that you are using appropriate print-quality settings. See Printing on page 37.
2. Print the Print Quality Diagnostic Report, and align the printhead if recommended in the report. See
Print Quality Diagnostic Report on page 68.
Lines are blurred
Humidity can cause ink to soak into the paper, making the lines blurred and fuzzy.
Lines print double or in the wrong colors
93
Try the following:
1. Check that your environmental conditions (temperature, humidity) are suitable for high-quality
printing. See Environmental specifications on page 121.
2. Check that the paper type selected in the control panel is the same as the paper type you are
using. See View information about the paper on page 34.
3. Try changing to a heavier paper type, such as HP Heavyweight Coated Paper.
4. Select a lower print quality (such as Fast); the printer will then use less ink.
5. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the
printer to use less ink. Here are some example paper types in ascending order of thickness: Plain
Paper, Coated Paper, Heavyweight Coated Paper.
6. If you are using glossy paper, try changing to a different type of glossy paper.
7. Print the Print Quality Diagnostic Report, and align the printhead if recommended in the report. See
Print Quality Diagnostic Report on page 68.
Line lengths are inaccurate
If you have measured your printed lines and find that the lengths are not sufficiently accurate for your
purposes, you can try to improve line length accuracy.
Try the following:
1. Print on HP Matte Film, for which your printer's line length accuracy is specified. See Functional
specifications on page 118.
Polyester film is about ten times more dimensionally stable than paper. However, using film that is
thinner or thicker than HP Matte Film will reduce line length accuracy.
2. Set Print Quality to Best.
3. Maintain the room at a steady temperature between 10 and 30°C (50 and 86°F).
4. Load the roll of film and let it rest for five minutes before printing.
5. If you are still not satisfied, try recalibrating the paper advance. See Recalibrate the paper advance
on page 74.
Whole image is blurry or grainy
There are a series of steps and checks you can make to deal with this issue. Check the paper, settings,
run reports to find the issue etc.
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Chapter 12 Troubleshooting print-quality issues
1. Check that the paper type you have loaded corresponds to the paper type selected in the control
panel and in your software. See View information about the paper on page 34.
2. Check that you are printing on the correct side of the paper.
3. Check that you are using appropriate print-quality settings (see Printing on page 37). In some
cases, you can overcome a print-quality problem merely by selecting a higher print-quality level. For
instance, if you have set the Print Quality to Fast, try using Best.
4. Print the Print Quality Diagnostic Report, and align the printhead if recommended in the report. See
Print Quality Diagnostic Report on page 68.
5. If the problem remains, perform paper advance calibration: see Recalibrate the paper advance on
page 74.
If the problem persists despite all the above actions, contact your customer service representative for
further support.
Paper is not flat
If the paper does not lie flat when it comes out of the printer, but has shallow waves in it, you are likely to
see defects in the printed image, such as vertical stripes. This can happen when you use thin paper that
becomes saturated with ink.
1. Check that the paper type you have loaded corresponds to the paper type selected in the control
panel and in your software. See View information about the paper on page 34.
2. Try changing to a thicker paper type, such as HP Heavyweight Coated Paper.
Paper is not flat
95
3. Select a lower print quality (such as Fast); the printer will then use less ink.
4. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the
printer to use less ink. Here are some example paper types in ascending order of thickness: Plain
Paper, Coated Paper, Heavyweight Coated Paper.
Print is scuffed or scratched
The black ink pigment can be scuffed or scratched when touched by a finger, a pen or some other
object. This is particularly noticeable on coated paper.
Glossy paper may be extremely sensitive to the bin or to anything else that it contacts soon after
printing, depending on the amount of ink used and the environmental conditions at the time of printing.
To reduce the risk of scuffs and scratches:
● Handle prints carefully.
● Avoid stacking prints on top of each other.
● Catch your prints as they are cut from the roll and do not let them fall into the bin. Alternatively, leave
a sheet of paper in the bin so that freshly printed sheets do not make direct contact with the bin.
● Increase the drying time. At the control panel, tap , then Setup > Print Settings > Drying Time >
Extended.
Ink marks on the paper
This problem can occur for several different reasons.
Horizontal smears on the front of coated paper
If a lot of ink is used on plain or coated paper, the paper absorbs the ink quickly and expands. As the
printhead moves over the paper, the printhead may come into contact with the paper and smear the
printed image.
This problem is normally seen only on cut sheets of paper (not on roll paper).
Whenever you notice this problem, cancel the printing job immediately. Tap and also cancel the job
from your computer application. Soaked paper can damage the printhead.
If you notice poor print quality after this has happened, clean the printhead. See Clean the printhead on
page 69.
1. Check that the paper type you have loaded corresponds to the paper type selected in the control
panel and in your software. See View information about the paper on page 34.
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2. Use a recommended paper type (see Order paper on page 78) and the correct print settings.
3. If using sheet paper, try rotating the sheet 90 degrees. The orientation of the paper fibers may
affect performance.
4. Try changing to a thicker paper type, such as HP Heavyweight Coated Paper.
5. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the
printer to use less ink. Here are some example paper types in ascending order of thickness: Plain
Paper, Coated Paper, Heavyweight Coated Paper.
6. Try to increase the margins by relocating the image to the center of the page using your software
application.
Ink marks on the back of the paper
Clean the platen with a soft cloth. Clean each rib separately.
Black ink comes off when you touch the print
This problem may be caused by printing with matte black ink on glossy paper. The printer will not use
matte black ink if it knows that the paper will not retain it.
To be sure of avoiding matte black ink, you can select Photo Glossy Paper as the paper type (in the Photo
Paper category).
Edges of objects are stepped or not sharp
If edges of objects or lines appear to be poorly defined or lighter in density, and you have already set the
print-quality slider to Best.
See Printing on page 37 for more information.
Edges of objects are darker than expected
If edges of objects seem darker than expected, and you have already set the print-quality to Best, try
setting the quality to Fast.
See Printing on page 37 for more information.
Ink marks on the back of the paper
97
Vertical lines of different colors
If your print has vertical bands of different colors along it try changing the paper and/or adjusting the
print-quality settings.
1. Try using thicker paper, choosing from the recommended paper types such as HP Heavyweight
Coated Paper. See Order paper on page 78.
2. Try using higher print-quality settings (see Printing on page 37). For instance, if you have set the
Print Quality to Fast, try setting it to Best.
White spots on the print
You may notice white spots on the print. This is probably due to paper fibers, dust or loose coating
material.
To avoid this problem:
1. Try cleaning the paper manually with a brush before printing, to remove any loose fibers or
particles.
2. Always keep the cover of your printer closed.
3. Protect your paper rolls and sheets by storing them in bags or boxes.
Colors are inaccurate
If the colors of your print do not match your expectations, there are steps you can take.
Try the following:
1. Check that the paper type you have loaded corresponds to the paper type selected.
2. Check that you are printing on the correct side of the paper.
3. Check that you are using appropriate print-quality settings. For the most accurate colors, select
Normal or Best quality.
4. Print the Print Quality Diagnostic Report. See Print Quality Diagnostic Report on page 68.
Colors are fading
If you print on instant-dry photo paper, your prints will fade rapidly. If you plan to display the prints for
more than two weeks, you should laminate them to achieve longer life.
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Chapter 12 Troubleshooting print-quality issues
Prints on swellable coated papers will fade much less rapidly. However, lamination will increase the life
of prints (depending on the type of lamination) with all paper types. For more information, consult your
laminate provider.
Image is incomplete (clipped at the bottom)
If the image is incomplete you may have cut the data being received, or there could be a communication
issue.
● Did you tap Cancel before all the data were received by the printer? If so, you have ended the data
transmission and will have to print the page again.
● There may be a communications problem between your computer and the printer. Check your USB
or network cable, or your Wi-Fi connection.
● Check to make sure that your software settings are correct for your current page size (for example,
long-axis prints).
● If you are using network software, make sure it has not timed out.
Image is clipped
Clipping normally indicates a discrepancy between the actual printable area on the loaded paper and
the printable area as understood by your software.
● Check the actual printable area for the paper size you have loaded.
printable area = paper size – margins
● Check what your software understands to be the printable area (which it may call "printing area" or
"imageable area"). For example, some software applications assume standard printable areas that
are larger than those used in this printer.
● If you have defined a custom page size with very narrow margins, the printer may impose its own
minimal margins, clipping your image slightly. You may want to consider using a larger paper size.
● If your image contains its own margins, you may be able to print it successfully by using the Clip
Contents by Margins option (see Select margins options on page 46).
● If you are trying to print a very long image on a roll, check that your software is capable of printing an
image of that size.
● You may have asked to rotate the page from portrait to landscape on a paper size that is not wide
enough.
● If necessary, reduce the size of the image or document in your software application, so it fits
between the margins.
Some objects are missing from the printed image
Large quantities of data may be necessary to print a high-quality large-format print job, and in some
specific workflows there may be issues that can lead to some objects missing from the output.
Here are some suggestions to help you to avoid this problem:
Image is incomplete (clipped at the bottom)
99
● Select a smaller page size and scale to the desired final page size in the driver or in the control
panel.
● Save the file in another format, such as TIFF or EPS, and open it with another application.
● Reduce the resolution of bitmap images in your application software.
NOTE: If you're using Adobe applications, ensure that you have installed the latest version.
These options are suggested for troubleshooting purposes and may adversely affect the final output
quality or the time necessary to generate the print job. Therefore, they should be cancelled if they do not
help to solve the problem.
If you still have a problem
If you still experience print-quality problems after applying the advice then there are other steps you can
try.
Here are some further things that you can do:
● Try using a higher print-quality option. See Printing on page 37.
● Check the driver you are using to print with. If it is a non-HP driver, consult the driver
vendor about the problem. You could also try using the correct HP driver, if feasible. The
latest HP drivers can be downloaded from http://www.hp.com/go/DesignJetT200/software or
http://www.hp.com/go/DesignJetT600/software.
● Check that your printer's firmware is up to date. See .
● Check that you have the right settings in your software application.
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Troubleshooting ink cartridge and
printhead issues
13
Step by step instructions are provided for you to identify and resolve your issue.
Cannot insert an ink cartridge
It is important that you are using the correct type of cartridge, and that it is well placed in its slot.
1. Check that you have the correct type of cartridge (model number).
2. Check that the colored label on the cartridge is the same color as the label on the slot.
3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label
right-side up and readable.
CAUTION: Never clean inside the ink cartridge slots.
Ink cartridge status messages
There are ink cartridge status messages to alert you to an issue.
● OK: The cartridge is working normally, with no known problems.
● Missing or Damaged: There is no cartridge present, or it is not correctly connected to the printer
(shown with an X on the status screen).
● Low: The ink level is low.
● Out of ink: The cartridge is empty.
● Not genuine HP: The cartridge is not a genuine HP cartridge.
● Wrong slot: The cartridge has been inserted into the wrong slot.
● Incompatible: The cartridge is incompatible with this printer.
Cannot insert the printhead
It is important that you are using the correct type of printhead, and that it is well placed in its slot.
1. Check that you have the correct type of printhead (model number).
2. Check that you have removed the orange protective cap from the printhead.
3. Check that the printhead is correctly oriented.
4. Check that you have correctly latched the printhead, see Replace the printhead on page 71.
Troubleshooting ink cartridge and printhead issues
101
Troubleshooting data communication
issues
14
Step by step instructions are provided for you to identify and resolve your issue.
Communication failures between computer and printer
Some symptoms are apparent when there is an issue.
● The control-panel display does not show the Printing message when you have sent an image to the
printer.
● Your computer displays an error message when you are trying to print.
● Your computer or printer hangs (stays idle), while communication is taking place.
● Your printed output shows random or inexplicable errors (misplaced lines, partial graphics etc.)
To solve a communication problem:
● Ensure that you have selected the correct printer in your application, see Printing on page 37.
● Ensure that the printer works correctly when printing from other applications.
● Remember that very large prints may take some time to receive, process and print.
● If the printer is connected to a network, check the printer connectivity status: the printer should
have an IP address and it should match the IP address specified in the printing computer. If the
addresses do not match, then configure it correctly; if the issue persists, check your network
configuration or try connecting to the printer by USB cable.
● Try another interface cable.
● If the printer is connected by USB cable, try disconnecting and reconnecting the USB cable. Also try
using a different USB port on the computer.
● If the printer is connected to a wireless network, you can request a diagnostic report from the
control panel: tap
, then Settings > Print Wireless Network Test. Alternatively, try moving the
printer closer to the wireless router, or try connecting the printer by wired network or USB cable.
When a network device automatically configures itself by receiving an IP address from the DHCP
service, this IP address may change from the last time the device is powered off to the next time it
is powered on, which may lead to the device being shown as "offline" when driver port settings are
configured with the original IP address. There are at least three possible ways to avoid this:
● Increase the lease time of your DHCP server device.
● Set a fixed IP address for your printer that will not be changed by DHCP.
● Configure the printer and driver to refer to the hostname instead of the numeric IP address.
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Fixed IP
Set a fixed IP address for the printer from the control panel.
1. Go to the control panel and tap or .
2. At the bottom of the screen, tap Settings > Advanced setup > IP settings > OK > Manual, and
enter the IP address, the subnet mask, and the gateway (those settings should be provided by your
network administrator).
Hostname
You can use the hostname instead of the numeric IP address.
1. Go to the control panel and tap or .
2. Take a note of the IP address and the hostname (HPXXXXXX format).
3. If your computer is running Windows, go to Control Panel > Printers, right-click the printer and click
Properties > Ports > Configure Port, and in the Printer name or IP address field enter the hostname.
Wired network issues
If you are unable to install the HP software provided with the printer, then youneed check some things.
Check that:
● All cable connections to the computer and the printer are secure.
● The network is operational and the network hub is turned on.
● All applications, including virus protection programs, spyware protection programs, and firewalls, are
closed or disabled for computers running Windows.
● The printer is installed on the same subnet as the computers that use the printer.
If the installation program cannot discover the printer, print the network configuration page, and enter
the IP address manually in the installation program. For more information, see Network configuration
page on page 107.
Though it is not recommended that you assign a static IP address to the printer, you might resolve
some installation problems (such as a conflict with a personal firewall) by doing so. See Communication
failures between computer and printer on page 102
Network port created does not match printer IP address (Windows)
If you are using a computer running Windows, make sure that the network ports created in the printer
driver match the printer's IP address.
1. Print the printer’s network configuration page.
2. Click Start, point to Settings, then click Printers or Printers and Faxes.
– or –
Click Start, click Control Panel, then double-click Printers.
3. Right-click the printer icon, click Properties, and then click the Ports tab.
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103
4. Select the TCP/IP port for the printer, and then click Configure Port.
5. Compare the IP address listed in the dialog box and make sure it matches the IP address listed
on the network configuration page. If the IP addresses are different, change the IP address in the
dialog box to match the address on the network configuration page.
6. Click OK twice to save the settings and close the dialog boxes.
Wireless network issues
Step by step instructions are provided for you to identify and resolve your issue.
Wireless network troubleshooting
Check that the wireless is on, that there are no issues with cable connections or the network.
1. Make sure the wireless (802.11) light at the top left of the control panel is turned on .
If the blue light is not lit, the wireless capabilities may not have been turned on. To turn on wireless,
tap , then Settings > Wireless > On.
2. Make sure that an Ethernet cable has not been connected to the printer. Connecting an Ethernet
cable turns off the printer's wireless capabilities.
3. Restart components of the wireless network.
Turn off the router and the printer, and then turn them back on in this order: router first and then the
printer. If you still are unable to connect, turn off the router, printer, and your computer. Sometimes,
turning off the power and then turning it back on can solve a network communication issue.
4. Run the Wireless Network Test.
For wireless networking issues, run the Wireless Network Test. To print a Wireless Network Test
page, tap , then Settings > Print Wireless Network Test. If a problem is detected, the printed test
report includes recommendations that could help to solve the problem.
Advanced wireless network troubleshooting
If you have tried to fix the problem, and are still unable to connect to your printer to the wireless network,
then there are steps you can take.
Try the following:
1. Make sure that your computer's wireless networking has been turned on. For more information, see
the documentation that came with your computer.
2. If you are not using a unique network name (SSID), then it is possible that your computer could be
connected to a nearby network that is not yours. The following steps can help you to determine
whether your computer is connected to your network.
a. Windows:Click Start, click Control Panel, point to Network Connections, then click View
Network Status and Tasks.
– or –
Click Start, then Settings, click Control Panel, double-click Network Connections, click the View
menu, then select Details.
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Leave the network dialog box open while you continue to the next step.
b. Disconnect the power cord from the wireless router. The connection status of your computer
should change to Not Connected.
c. Reconnect the power cord to the wireless router. The connection status should change to
Connected.
■
Mac OS X:Click in the menu bar at the top of the screen. From the menu that appears, you
can determine if the Wi-Fi is turned on and which wireless network your computer is connected
to.
TIP: For more detailed information about your Wi-Fi connection, click System Preferences in
the Dock. If the wireless connection is working correctly, a green dot appears next to the list of
connections. For more information, click the Help button in the window.
If you are unable to get your computer connected to your network, contact the person/company
that set up your network or the router manufacturer as there may be a hardware issue with your
router or computer.
3. Print the printer's Wireless Configuration page (see Network configuration page on page 107).
After the page has been printed, check the Network Status and URL. The Network Status is Ready
if the printer is actively connected to a network, or Offline if it is not (in the latter case, run the
Wireless Network Test). The URL is the network address assigned to the printer by your router; you
need it to connect to the printer's Embedded Web Server.
4. If you have established that the computer and the printer both have active connections to a
network, you can check whether they are on the same network by trying to access the printer's
Embedded Web Server (see Access the Embedded Web Server on page 20).
5. If you cannot access the Embedded Web Server and are sure that both the computer and printer
have active connections to the same network, the firewall security software could be blocking
communication. Temporarily turn off any firewall security software running on your computer, and
try to access the Embedded Web Server again. If you can access it, try using the printer for
printing.
If you are able to access the Embedded Web Server and use your printer with the firewall
turned off, you need to reconfigure your firewall settings to allow the computer and printer to
communicate with each other over the network.
If you are able to access the Embedded Web Server, but are still unable to use the printer even with
the firewall turned off, try enabling the firewall software to recognize the printer.
6. If you have the HP software installed, you can check the printer’s status from your computer to
check whether the printer is paused or offline, preventing you from using it.
a. Windows:Click Start, point to Settings, then click Printers or Printers and Faxes.
– or –
Click Start, click Control Panel, then double-click Printers.
b. If the printers on your computer are not being displayed in Details view, click the View menu,
then click Details.
c. Do one of the following, depending on the printer status:
● If the printer is Offline, right-click the printer, and click Use Printer Online.
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105
● If the printer is Paused, right-click the printer, and click Resume Printing.
d. Try using the printer over the network.
a. Mac OS X:Click System Preferences in the dock, then click Printers & Scanners.
b. Select the printer, then click Print Queue.
c. If Jobs Stopped appears in the resulting window, click Start Jobs.
7. If you install the HP software a second time, the installer may create a second version of the printer
driver in your Printers or Printers and Faxes folder (Windows only). If you have difficulties printing or
connecting to the printer, make sure the correct version of the Windows printer driver is set as the
default.
a. Click Start, point to Settings, then click Printers or Printers and Faxes.
– or –
Click Start, click Control Panel, then double-click Printers.
b. Right-click the printer icon, and then click Properties, Document Defaults, or Printing
Preferences.
c. On the Ports tab, look for a port in the list with a checkmark. The version of the printer driver
that is connected wirelessly has Standard TCP/IP Port as the Port description, next to the
checkmark.
d. Right-click the printer icon for the version of the printer driver that is connected wirelessly, and
click Set as Default Printer.
8. Try restarting the HP Network Device Support service (Windows only).
a. Delete any print jobs currently in the print queue.
b. On the desktop, right-click My Computer or Computer, then click Manage.
c. Double-click Services and Applications, then click Services.
d. Scroll down the list of services, right-click HP Network Devices Support, then click Restart.
e. After the service restarts, try using the printer over the network again.
If you are able to use the printer over the network, your network setup was successful.
If you still cannot use the printer over the network, or if you have periodic problems in doing so, your
firewall may be interfering, or there may be a problem with your network configuration or router. Contact
the person who set up your network or the router manufacturer for help.
Add hardware addresses to a wireless access point (WAP)
MAC filtering is a security feature in which a WAP is configured with a list of MAC addresses (also called
“hardware addresses”) of devices that are allowed to gain access to the network through the WAP.
If the WAP does not have the hardware address of a device attempting to access the network, the WAP
denies the device access to the network. If the WAP filters MAC addresses, then the printer’s MAC
address must be added to the WAP’s list of accepted MAC addresses.
1. Print the network configuration page. For more information, see Network configuration page on
page 107.
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Chapter 14 Troubleshooting data communication issues
2. Open the WAP’s configuration utility, and add the printer’s hardware address to the list of accepted
MAC addresses.
Mobile Printing issues
For issues, visit the links listed here.
See: http://www.hp.com/go/designjetmobility (availability varies by product, country, and region).
Also see http://www.hpsmart.com.
Network configuration page
If the printer is connected to a network, you can print a network configuration page to view the network
settings for the printer.
You can use the network configuration page to help troubleshoot network connectivity problems. If you
need to call HP, it is often useful to print this page before calling. To print the network configuration page
from the control panel: tap , then Internal Prints > User Information Prints > Network Configuration
Page.
1. General Information: Shows information about the current status and active connection type of the
network, and other information, such as the URL of the Embedded Web Server.
2. 802.3 Wired: Shows information about the active wired network connection, such as the IP address,
subnet mask, default gateway, and hardware address of the printer.
3. 802.11 Wireless: Shows information about your wireless network connection, such as the hostname,
IP address, subnet mask, default gateway, and server.
4. Miscellaneous: Shows information about more advanced network settings.
● Port 9100: The printer supports raw IP printing through TCP Port 9100. This HP-proprietary
TCP/IP port on the printer is the default port for printing. It is accessed by HP software (for
example, the HP Standard Port).
● LPD: Line Printer Daemon (LPD) refers to the protocol and programs associated with line-printer
spooling services that may be installed on various TCP/IP systems.
NOTE: The LPD functionality can be used with any host implementation of LPD that complies
with the RFC 1179 document. The process for configuring printer spoolers, however, might
differ. See your system documentation for information about configuring these systems.
Mobile Printing issues
107
● Bonjour: Bonjour services (which use mDNS, or Multicast Domain Name System) are typically
used on small networks for IP address and name resolution (through UDP port 5353), where a
conventional DNS server is not used.
● SLP: Service Location Protocol (SLP) is an Internet standard network protocol that provides
a framework to allow networking applications to discover the existence, location, and
configuration of networked services in enterprise networks. This protocol simplifies discovery
and use of network resources such as printers, Web servers, fax machines, video cameras, file
systems, backup devices (tape drives), databases, directories, mail servers, and calendars.
● Microsoft Web Services: Enable or disable the Microsoft Web Services Dynamic Discovery
(WS Discovery) protocols or Microsoft Web Services for Devices (WSD) Print services
supported on the printer. Disable unused print services to prevent access through those
services.
NOTE: For more information about WS Discovery and WSD Print, visit
http://www.microsoft.com/.
● SNMP: SNMP (Simple Network Management Protocol) is used by network management
applications for device management. The printer supports SNMPv1 protocol on IP networks.
● WINS: If you have a Dynamic Host Configuration Protocol (DHCP) server on your network, the
printer automatically obtains its IP address from that server and registers its name with any
RFC 1001 and 1002-compliant dynamic name services as long as a WINS server IP address has
been specified.
5. Connected PC(s): Lists the computers connected to this printer, as well as the last time these
computers accessed the printer.
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Chapter 14 Troubleshooting data communication issues
Troubleshooting general printer issues15
Step by step instructions are provided for you to identify and resolve your issue.
Printer does not start
If the printer does not start (the control panel is blank), hold down the Power key for a few seconds and
check whether the Power LED turns orange while the key is held down.
● If you see no orange light, no power is reaching the printer; check that the power cord is correctly
plugged in. If the problem persists, call HP Support (see HP Customer Care on page 115) and explain
that you have a problem with the power supply.
● If you see the orange light, wait for the printer to check if it makes a beeping sound:
● Three beeps means an electronic problem; call HP Support and explain.
Printer does not print
If all is in order (paper loaded, all ink components installed and no file errors), there are still reasons why
a file you have sent from your computer may not start printing when expected:
● You may have an electrical power problem. If there is no activity at all from the printer, and the
control panel does not respond, check that the power cord is connected correctly and that there is
power available at the socket.
● You may be experiencing unusual electromagnetic phenomena, such as strong electromagnetic
fields or severe electrical disturbances, which can cause the printer to behave strangely or even
stop working. In this case, turn off the printer using the Power key at the back and unplug the power
cord, wait until the electromagnetic environment has returned to normal, then turn it on again. If you
still experience problems, contact your customer service representative.
● You may not have installed in your computer the correct driver for your printer, see the
Assembly
instructions
.
● If you are printing on a sheet, you must specify Printer Automatic or Sheet or Tray as the paper
source in your printer driver.
Printer seems slow
Here are some possible explanations:
● Did you set the print-quality to Best or Maximum detail? Best-quality and maximum detail prints take
longer.
● Did you specify the correct paper type when loading the paper? Some paper types require more
time for printing; for example, photo and coated papers require more drying time between passes. To
find out the printer's current paper type setting, see View information about the paper on page 34.
Troubleshooting general printer issues
109
● If your printer is connected by network, check that all components used in the network (network
interface cards, hubs, routers, switches, cables) are capable of high-speed operation. Is there a lot of
traffic from other devices on the network?
● Did you specify Extended drying time in the control panel? Try changing the drying time to Optimal.
● If your printer is connected by Wi-Fi, switch to a wired network.
Control panel is frozen
If the control panel displays a fixed image and you are unable to use it, call HP Support:.
See HP Customer Care on page 115.
Cannot access the Embedded Web Server
If you have not done so already:
Please read: Access the Embedded Web Server on page 20.
NOTE: If you connect directly to your printer with a USB cable, you cannot access the Embedded Web
Server.
If you are using a proxy server, try bypassing the server and accessing the Web server directly:
● In Internet Explorer for Windows, go to Tools > Internet Options > Connections > LAN Settings, and
check the Bypass proxy server for local addresses box. Alternatively, for more precise control, click
the Advanced button and add the printer's IP address to the list of exceptions, for which the proxy
server is not used.
● In Safari for Mac OS X, go to Safari > Preferences > Advanced and click the Proxies: Change Settings
button. Add the printer's IP address or its domain name to the list of exceptions, for which the proxy
server is not used, in the bypass proxy settings for the Hosts & Domains field.
If you still cannot connect, switch the printer off and back on with the Power key on the control panel.
Restore factory defaults and settings
If you disabled any functions or changed some settings and want to change them back, you can restore
the printer to the original factory settings or network settings.
Defaults
Restore the printer to the original factory defaults.
1. From the control panel, at the top of the screen, tap or swipe down the tab to open the dashboard,
then tap .
2. Tap Printer Maintenance.
3. Tap Restore.
4. Tap Restore Factory Defaults.
A message appears stating that the factory defaults will be restored.
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Chapter 15 Troubleshooting general printer issues
5. Tap Continue.
Settings
Restore the printer to the original factory settings.
Cold Reset removes all user configured settings, including saved administrator passwords, network
configurations, stored jobs, selected country/region and language, address book entries, and web
services account information.
You can use this feature if you are selling the printer, or giving it to someone else, and want to be sure
that all personal information has been removed.
1. From the control panel, at the top of the screen, tap or swipe down the tab to open the dashboard,
then tap .
2. Tap Printer Maintenance.
3. Tap Restore.
4. Tap Cold Reset.
A message appears stating which settings will be restored.
5. Tap Continue.
Alerts
Your printer can communicate two types of alerts:
● Errors: Mainly alerting you to the fact that the printer is unable to work normally. However, in the
printer driver, errors can also alert you to conditions that could ruin the print, such as clipping, even
if the printer is able to print.
● Warnings: Alert you when the printer needs attention either for an adjustment, such as a calibration
or for a possible unprintable situation, such as a preventive maintenance or low ink.
Settings
111
There are four different alerts communicators within your printer's system:
● Control panel display: The control panel shows only the most relevant alert at a time. In the case of
a warning, it disappears after a timeout. There are permanent alerts, such as "ink cartridge low on
ink", that reappear when the printer becomes idle and there is not another more severe alert.
● Embedded Web Server: The upper-right corner of the Embedded Web Server window shows the
printer status. If there is an alert in the printer, the status shows the alert text.
● Print queue: The print queue shows alerts. The driver warns about job configuration settings that
may produce a problem in the final output. If the printer is not ready to print, it displays a warning.
● HP Utility: If the HP Utility is installed, alerts can be automatically displayed under Windows: a new
panel opens on your screen with a list of alerts for each printer. This display of alerts can be
activated on Windows by the Alerts Settings in the HP DesignJet Utility. You can also see the list of
active alerts in the Overview tab of the HP DesignJet Utility.
By default, error alerts (critical alerts) are always displayed and warning alerts (non-critical alerts)
as displayed only when you are printing. If alerts are enabled and there is a problem that prevents a
job from completing, you see a pop-up window, which explains the reason for the problem. Follow the
instructions to achieve your required result.
NOTE: There are environments that do not support bidirectional communication. In those cases,
alerts do not reach the job owner.
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Chapter 15 Troubleshooting general printer issues
Control panel error messages16
Printer issues appear in the control panel automatically along with the recommendation of how to fix
them.
Text messages and numerical error codes
Error messages indicate that there is a printer error that needs attention. When they appear, follow the
advice in the Recommendation column.
If you see an error message that does not appear here, and you feel in doubt about the correct
response, or if the recommended action does not seem to solve the problem, contact HP Support. See
Contact HP Support on page 116.
Table 16-1
Text messages
Message Recommendation
Cartridge low The indicated cartridges are low. You do not have to replace
the cartridge(s) now. HP recommends you have a replacement
available for when the cartridge is depleted and will need to be
replaced.
Cartridge very low The indicated cartridges are very low and will be depleted
soon. While you do not have to replace the cartridges now,
HP recommends you have a replacement available for when
cartridges are depleted and will need to be replaced.
Cartridges depleted The indicated cartridges are depleted. Replace these
cartridges.
Maintenance kit 1 required Contact HP Support. See Contact HP Support on page 116.
Maintenance kit 2 required Contact HP Support. See Contact HP Support on page 116.
Maintenance kit 3 required Contact HP Support. See Contact HP Support on page 116.
Cartridge Problem Insert cartridges of the correct color as needed. See
Replace
an ink cartridge
.
Carriage jam See Roll has jammed on page 84 or Multi-sheet tray has
jammed on page 87.
The width of the paper is smaller than the minimum size
supported by the selected media source. Loading cancelled.
Remove the paper and load paper of the correct size.
Loaded paper is too wide. Manual unload required. Remove the paper manually and load paper of the correct size.
The paper is too far from the lateral load line. Try loading the
paper again.
Remove and reload the paper.
Please manually unload roll paper and try again. Rewind the roll manually.
The currently loaded paper has too much skew and cannot be
corrected automatically. Tap Remove, and then load the paper
again.
Remove and reload the paper.
The roll is out of paper, and the current job has been cancelled.
Load another roll, and then send the job again.
Load a new roll.
Control panel error messages 113
Table 16-1 Text messages (continued)
Message Recommendation
You are printing a multipage job. Load another sheet to
continue printing or cancel the job.
Load another single sheet.
Multi-sheet tray is out of paper. Load paper in multi-sheet tray
and press OK to continue printing or cancel the job.
Load paper into the multi-sheet tray.
End of roll has been reached. It is not possible to load the roll. Load a new roll.
Missing or failed printhead. Remove and reinsert the same printhead, or try cleaning the
electrical connections. If necessary, insert a new printhead.
See Replace the printhead on page 71.
NOTE: The error message does not permit returning to the
home screen to start the printhead replacement. Instead,
press Show more.
Refilled or depleted cartridge detected Check the cartridge.
Used cartridges might not have enough ink to complete start-
up. Open ink door to replace the cartridges.
A new printhead has been inserted without a new set of ink
cartridges. Replace the cartridges not marked as new. See
Replace an ink cartridge
.
Wrong file format. The file format is incorrect or not supported. The printer
cannot process the job, which will be discarded.
Table 16-2 Numerical error codes
Error code Recommendation
0001-0082 The battery of the real-time clock has expired; contact HP Support. See Contact HP Support on
page 116.
0021-0017 Service station error. There may be a paper or carriage jam. Check and clear the paper path if
necessary and restart the printer.
0041-0017, 0042-0117 There may be a paper or carriage jam. Check and clear the paper path if necessary.
0085-XXXX Feeding paper problem. Restart the printer.
114 Chapter 16 Control panel error messages
HP Customer Care17
HP Customer Care offers award-winning support to ensure you get the most from your HP DesignJet,
providing comprehensive, proven support expertise and new technologies to give you unique end-to-end
support.
Introduction
Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange
services, phone and Web support, software updates and self-maintenance services.
To find out more about HP Customer Care, see Contact HP Support on page 116.
To register your warranty, visit http://register.hp.com/.
HP Professional Services
Enjoy a world of dedicated services and resources to ensure you always get the best performance from
your HP DesignJet printers and solutions.
HP Support Center
Join the HP community at the HP Support Center, your large-format printing community, for 24×7 access
to support.
● Multimedia tutorials
● Step-by-step how-to guides
● Downloads: the latest printer firmware, drivers, software, paper presets, etc.
● Technical support: online troubleshooting, customer care contacts and more
● Workflows and detailed advice for completing various printing tasks from particular software
applications
● Forums for direct contact with the experts, both HP and your colleagues
● Warranty tracking online, for your peace of mind
● Latest product information: printers, supplies, accessories, software, etc.
● Supplies Center for all you need to know about ink and paper
The HP Support Center can be found at HP Support Center on page 115.
By customizing your registration for the products you have purchased and your type of business, and by
setting your communication preferences, you decide the information you need.
Download printer software
Be sure to follow the software installation instructions.
HP Customer Care
115
Install the printer software from: http://www.hp.com/go/DesignJetT200/software or
http://www.hp.com/go/DesignJetT600/software.
HP Care Packs and Warranty Extensions
HP Care Packs and Warranty Extensions allow you to extend your printer's warranty beyond the
standard period.
They include remote support. On-site service is also provided if necessary, with two alternative
response-time options:
● Next business day
● Same business day, within four hours (may not be available in all countries)
There is an HP Installation service that unpacks, sets up, and connects the printer for you.
For more information on HP Care Packs, visit http://www.hp.com/go/printservices.
HP Installation
The HP Installation service unpacks, sets up and connects the printer for you.
This is one of the HP Care Pack services; for more information, visit http://www.hp.com/go/printservices.
Customer Self Repair
HP's Customer Self Repair program offers our customers the fastest service under either warranty or
contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace
them.
Using this program, you can replace parts at your own convenience.
Convenient, easy to use
● An HP Support Specialist will diagnose and assess whether a replacement part is required to
address a defective hardware component.
● Replacement parts are express-shipped; most in-stock parts are shipped the very same day you
contact HP.
● Available for most HP products currently under warranty or contract.
● Available in most countries.
For more information about Customer Self Repair, see http://www.hp.com/go/selfrepair.
Contact HP Support
HP Support is available to you by telephone.
What to do before you call:
● Review the troubleshooting suggestions in this guide.
● Review the relevant driver documentation.
116
Chapter 17 HP Customer Care
● If you have installed third-party software drivers and RIPs, see their documentation.
● If you call one of the HP offices, please have the following information available to help us answer
your questions more quickly:
● The product you are using (the product number and the serial number, found on the label at the
back of the product).
● If there is an error code on the control panel, note it down; see Text messages and numerical
error codes on page 113.
● The computer you are using.
● Any special equipment or software you are using (for example, spoolers, networks, switch-boxes,
modems or special software drivers) .
● The type of interface used on your product (USB, network, or Wi-Fi) .
● The software and driver name and version number that you are currently using.
● The Printer Service information:
● From the Embedded Web Server:
In a Web browser, enter your printer's IP address to access the Embedded Web Server. To
access the printer's service information:
Tap Product Information>Printer Information
Tap Product Information>Supply Status
Tap Tools>Reports>Usage Report
Tap Tools>Reports>Error Log
● From a computer:
You can print the service information from the control panel:
Tap , then Reports>Printer Status Report
Tap , then Reports>Print Quality Report
Tap , then Reports>Error Log
Telephone number
Your HP Support telephone number is available on the Web.
Visit http://welcome.hp.com/country/us/en/wwcontact_us.html.
Telephone number
117
Printer specifications18
Reference lists of physical, technical, ecological, etc. specifications for your printer.
Functional specifications
Your printer is designed to deliver CAD / construction drawings as well as high quality graphics.
Table 18-1
HP ink supplies
Printhead One printhead
Ink cartridges Cartridges containing 29 ml of ink: yellow, magenta, and cyan
Cartridges containing 38 ml of ink: black
Cartridges containing 80 ml of ink: black
Table 18-2 Paper sizes
Minimum Maximum
Roll width 279 mm (11 in) 610 mm (24 in) or 914 mm (36 in)
Roll length 46 m (150 feet)
Roll diameter 100 mm (3.9 in)
610 mm (24 in) roll weight 4.1 kg (9 lb)
914 mm (36 in) roll weight 6.2 kg (14 lb)
Sheet width 210 mm (8.27 in) 610 mm (24 in) or 914 mm (36 in)
Sheet length 279 mm (11 in) 1676 mm (66 in)
Paper thickness 0.3 mm (0.01 in)
Paper weight
60 g/m
2
280 g/m
2
(220 g/m
2
in multi-sheet tray)
Table 18-3 Printing resolutions
Print quality Maximum detail Rendering resolution (ppi) Printing resolution (dpi)
Best (glossy paper*) On
Off
1200 ˟ 1200
600 ˟ 600
2400 ˟ 1200
1200 ˟ 1200
Best (other papers) Off 600 ˟ 600 1200 ˟ 1200
Normal Off 600 ˟ 600 1200 ˟ 1200
Fast Off 600 ˟ 600 1200 ˟ 1200
Econofast Off 600 ˟ 600 1200 ˟ 1200
118 Chapter 18 Printer specifications
* For a list of supported glossy papers, see Order paper on page 78.
Table 18-4 Margins
Top left and right margins 5 mm (0.2 in)
Bottom margin 17 mm (0.67 in) (manual sheet)
Table 18-5 Mechanical accuracy
∓0.1% of the specified vector length or ∓0.2 mm (whichever is greater) at 23 degree Celsius (73 degree Fahrenheit), 50-60%
relative humidity, on E/A0 printing material in Best or Normal mode with HP Heavyweight Coated Paper roll feed.
Table 18-6 Graphic languages supported
HP DesignJet Languages
T200 Printer Series HP PCL3GUI
T600 Printer Series HP PCL3GUI, HP-GL/2 and HP RTL (Windows)
Mobile Printing specifications
Easy wireless printing from your iPad, iPhone, Android, or other device.
Table 18-7
Mobile printing
Mobile printing Yes, directly from both iOS with AirPrint and Android with HP Print Service Plugin
Mobile devices supported by HP Mobile
printing
Smartphones and tablets
Supported operating systems iOS, Android
OS versions iOS from 7.0 and Android from 4.4
Connectivity requirements Printer and mobile device must use the same network, or have internet connection if
in different networks
Supported file formats PDF, JPEG
Table 18-8 HP App
Software HP App
Mobile devices supported Smartphones, tablets, PC
Operating systems supported iOS from 11, Android from 5.0, Windows from 8.1, macOS from 10.11
Connectivity requirements Printer and mobile device must use the same network, or have internet connection if
in different networks
File formats supported PDF, JPEG, webpages, email attachments, Microsoft Office documents
Table 18-9 Email printing
Mobile devices supported Smartphones, tablets, PC
Mobile Printing specifications 119
Table 18-9 Email printing (continued)
Supported operating systems Any, as long as it has email
Connectivity requirements Cloud connection
Cloud features Remote printing through email
Supported file formats PDF
Max file size 10 MB
Physical specifications
Each model has distinct specifications along with some things in comnon.
Table 18-10
Printer physical specifications
HP DesignJet T200 Printer series HP DesignJet T600 24-in HP DesignJet T600 36-in
Weight 21.5 kg (47.4 lb) 30.5 kg (66.1 lb) with all the
accessories installed
36.6 kg (80.7 lb) with all the
accessories installed
Width 1013 mm (39.9 in) 1013 mm (39.9 in) 1317 mm (51.8 in)
Depth 404 mm (15.9 in) 512 mm (20.1 in) without stand
605 mm (23.8 in) with stand
512 mm (20.1 in) without stand
605 mm (23.8 in) with stand
Height 285 mm (11.2 in) 293 mm (11.5 in) without stand
932 mm (36.7 in) with stand
1110 mm (43.7 in) with stand and multi-
sheet tray extended
293 mm (11.5 in) without stand
932 mm (36.7 in) with stand
1110 mm (43.7 in) with stand and multi-
sheet tray extended
Memory specifications
The memory allocated to your printer depends on the model.
Table 18-11
Memory specifications
Printer Memory
HP DesignJet T200 Printer
series
512 MB
HP DesignJet T600 Printer
series
1 GB
Power specifications
Use the electrical cord supplied with the printer and the power supply voltage specified on the label.
Avoid overloading the printer's electrical outlet with multiple devices.
120
Chapter 18 Printer specifications
Table 18-12 Printer power specifications
Type: Values:
Source 100–240 V ac ∓10%, auto-ranging
Frequency 50/60 Hz
Maximum current 1200 mA
Average consumption 35 W
Sustainable impact
This product complies with the WEEE Directive 2012/19/EU and RoHS Directive 2011/65/EU.
Printer models are certified by ENERGY STAR® and EPEAT®.
To determine the ENERGY STAR® and EPEAT registration status of these
product models, check your model at the following links: http://www.epeat.netand
http://www.energystar.gov/productfinder or see the HP website at the following link: .
http://www.hp.com/us-en/hp-information/sustainable-impact/document-reports.html
Inks are UL ECOLOGO® certified. For more information, visit the following
link:http://www.spot.ul.com/main-app/products/catalog/.
Printer models made with a minimum of 40% post-consumer recycled plastic by total plastic weight.
Additionally, the first HP large format printer contains certified recycled metal, with at least 5% certified
recycled metal by total metal weight, expected to be implemented in units manufactured after April 1,
2024. This percentage represents the minimum and may vary slightly due to manufacturing processes
and material availability.
The new auto ON/OFF scheduler feature enables to significantly save energy when the printer is idle.
Free, convenient HP ink cartridge recycling with HP Planet Partners program. Program availability varies.
Please check the HP website at the following link for details: http://www.hp.com/recycle .
For every page you print, HP protects, restores and manages forests. HP works collaboratively with
our partners including WWF and Conservation International to manage, restore, and protect forests
in many countries around the world. With HP, every print—regardless of paper brand—is addressed
through HP’s Forest Positive Framework to counteract risks of deforestation. To learn more visit
http:http://www.hp.com/forestfirst.
Environmental specifications
Recommended operating and storage temperature and humidity.
Table 18-13
Printer environmental specifications
Type: Values:
Operating temperature 5 to 40 degree Celsius (41 to 104 degree Fahrenheit)
Recommended operating temperature 15 to 35degree Celsius (59 to 95 degree Fahrenheit),
depending on paper type
Storage temperature –25 to 55degree Celsius (–13 to 131 degree Fahrenheit)
Recommended operating humidity 20 to 80% RH, depending on paper type
Sustainable impact 121
Table 18-13 Printer environmental specifications (continued)
Type: Values:
Storage humidity 0 to 95% RH
Maximum altitude when printing 3000 m (9850 ft)
Acoustic specifications
Declared noise emission levels for the HP DesignJet T200 / T600 Printer Series 2025 Edition. Sound
Pressure Levels at bystander positions and Sound Power Levels have been measured.
Table 18-14
Printer acoustic specifications
Idle sound power < 3.4 B (A)
Operating sound power 5.8 B (A)
Idle sound pressure < 16 dB (A)
Operating sound pressure 42 dB (A)
122 Chapter 18 Printer specifications
Glossary
AirPrint
Apple technology that helps you create full-quality printed output without the need to download or install
drivers.
Bonjour
Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a
computer network technology used in Apple's Mac OS X from version 10.2 onwards. It is used to discover
services available on a local area network. It was originally known as Rendezvous.
Color accuracy
The ability to print colors that match the original image as closely as possible, bearing in mind that
all devices have a limited color gamut and may not be physically capable of matching certain colors
precisely.
Color consistency
The ability to print the same colors from a particular print job from print to print and from printer to
printer.
Color model
A system of representing colors by numbers, such as RGB or CMYK.
Color space
A color model in which each color is represented by a specific set of numbers. Many different color
spaces can use the same color model: for instance, monitors generally use the RGB color model, but
they have different color spaces, because a particular set of RGB numbers results in different colors on
different monitors.
Cutter
A printer component that slides back and forth across the platen to cut the paper.
ESD
ElectroStatic Discharge. Static electricity is common in daily life. It is the spark when touching the
car door, or the cling of clothing. Although controlled static electricity has some useful applications,
uncontrolled electrostatic discharges are one of the main hazards to electronic products. Therefore, to
prevent damage some precautions are needed when setting up the printer, or handling ESD sensitive
devices. This type of damage may reduce the life expectancy of the device. One way to minimize
uncontrolled ESDs, and therefore reduce this type of damage is by touching any exposed grounded
part of the printer (mainly metal parts) before handling ESD sensitive devices (such as the printhead or
ink cartridges). Additionally, to reduce the generation of electrostatic charge in your body try to avoid
working in a carpeted area, and keep your body movements to a minimum when handling ESD sensitive
devices. Also, avoid working in low humidity environments.
Ethernet
A popular computer networking technology for local area networks.
Glossary
123
Fast Ethernet
An Ethernet network capable of transferring data at up to 100,000,000 bits/second. Fast Ethernet
interfaces are capable of negotiating slower speeds when required for compatibility with older Ethernet
devices.
Firmware
Software that controls your printer's functionality and is stored semi-permanently in the printer (it can
be updated).
Gamut
The range of colors and density values reproducible on an output device, such as a printer or monitor.
Hi-Speed USB
A version of USB, sometimes called USB 2.0, that can run 40 times faster than original USB, but is
otherwise compatible with original USB. Most personal computers today use Hi-Speed USB.
HP RTL
HP Raster Transfer Language: a language defined by HP to describe raster (bitmap) graphics.
HP-GL/2
HP Graphics Language 2: a language defined by HP to describe vector graphics.
I/O
Input/Output: this term describes the passing of data between one device and another.
ICC
The International Color Consortium, a group of companies that have agreed on a common standard for
color profiles.
Ink cartridge
A removable printer component that stores ink of a particular color and provides it to the printhead.
IP address
May mean an IPv4 address (most likely) or an IPv6 address.
IPSec
A sophisticated mechanism for providing network security by authenticating and encrypting IP packets
sent between nodes on a network. Each network node (computer or device) has an IPSec configuration.
Applications are usually unaware whether IPSec is being used or not.
IPv4 address
A unique identifier that identifies a particular node on an IPv4 network. An IPv4 address consists of four
integers separated by full stops. Most networks in the world use IPv4 addresses.
IPv6 address
A unique identifier that identifies a particular node on an IPv6 network. An IPv6 address consists of up
to 8 groups of hexadecimal digits separated by colons. Each groups contains up to 4 hexadecimal digits.
Only a few new networks in the world use IPv6 addresses.
LED
Light-Emitting Diode: a semiconductor device that emits light when electrically stimulated.
124
Glossary
MAC address
Media Access Control address: a unique identifier used to identify a particular device on a network. It
is a lower-level identifier than the IP address. Thus, a device may have both a MAC address and an IP
address.
Network
A network is a set of connections that pass data between computers and devices. Every device is able
to communicate with every other device in the same network. This allows data to be moved between
computers and devices, and allows devices such as printers to be shared between many computers.
Nozzle
One of many tiny holes in a printhead through which ink is deposited onto the paper.
Paper
A thin, flat material made to be written or printed on; most commonly made from fibers of some kind
which are pulped, dried and pressed.
Platen
The flat surface within the printer over which the paper passes while it is being printed on.
Printer driver
Software that converts a print job in a generalized format into data suitable for a particular printer.
Printhead
A removable printer component that takes ink of one or more colors from the corresponding ink
cartridge(s) and deposits it on the paper, through a cluster of nozzles.
Spindle
A rod that supports a roll of paper while it is being used for printing.
TCP/IP
Transmission Control Protocol/Internet Protocol: the communications protocols on which the Internet is
based.
USB
Universal Serial Bus: a standard serial bus designed to connect devices to computers. Your printer
supports Hi-Speed USB (sometimes called USB 2.0).
USB device port
A square USB socket found on USB devices, though which a computer can control the device. For a
computer to print to your printer using a USB connection, the computer must be connected to the
printer's USB device port.
USB host port
A rectangular USB socket such as those on found on computers. A printer can control USB devices that
are connected to such a port. Your printer has two USB host ports, which it uses to control accessories
and USB flash drives.
WiFi
This term is used for any wireless local area network products that are based on the Institute of
Electrical and Electronics Engineers' (IEEE) 802.11 standards.
Glossary
125
Index
A
access control 19
accessories
order 79
acoustic specifications 122
alerts
errors 111
turn on and off 17
warnings 111
auto-off 22
automatic firmware update,
configure 17
automatic sheet feeder 79
B
bin
output problems 89
black and white 50
brightness in control panel 25
C
care of the printer 68
clean the encoder strip 74
clean the platen 96, 97
clean the printer 68
clipped at bottom 99
clipped image 99
color
fading 98
inaccurate 98
color management
options 49
printing gratscale 50
configure firewall settings 26
change options 27
change the priority of rules 27
create a firewall rule 26
creating and using rules 26
limitations 27
reset network settings 27
reset settings 27
configure the power button 21
connect the printer
choose a method 13
other options 15
set up your device 15
to your network 14
using the HP App 14
wireless setup 14
connect the printer (Windows
USB) 15
sharing considerations 16
connect the printer mac os x
add your printer 15
control panel
brightness 25
dashboard icons 8
dynamic icons 9
frozen 110
language 20
control panel control 8
control panel option
align printhead 70
auto-off 22
calibrate ready paper 75
clean printhead 70
display brightness 25
enable cutter 35
firmware update 76
form feed 35
form feed and cut 35
print diagnostic image 68, 69
replace printhead 71
reset ready paper 75
select drying time 35
select I/O timeout 99
select language 20
sleep 21
unload roll 31
control panel)
fixed icons 9
Customer Care 115
Customer Self Repair 116
cutter
on/off 35
D
download printer software 115
draft printing 48
driver preferences 19
drying time
change 35
E
ecological specifications 121
economize
on ink 49
on paper 49
email notifications 17
email printing, enable 11
Embedded Web Server
access 20
cannot access 110
language 21
enable email printing 11
environmental specifications 121
error messages
control panel 113
F
fading colors 98
features of printer 4
firmware update 76
configure automatic 17
front view T600 printer series 4
frozen control panel 110
functional specifications 118
G
graphic languages 118
gray shades 50
grayscale 50
H
hard disk specification 120
HP Care Packs 116
HP Click 44
HP Customer Care 115
HP Installation 116
HP support assistant 77
HP Support Center 115
HP Utility
access 21
language 21
I
image problems
clipped at bottom 99
clipped image 99
126
Index
missing objects 99
ink
economical use of 49
ink cartridge
about 64
cannot insert 101
memory chip 64
order 78
replace 65
specification 118
status 64
status messages 101
ink cartridge; usage
information 64
IP address 20
static 103
use hostname 103
L
language 20
load paper
general advice 29
multi-sheet tray 33
roll cannot load 80
roll into printer 30
roll onto a spindle 29
sheet cannot load 80
sheet cannot load from
tray 81
single sheet 32
M
maintenance kits 76
margins 46
specification 118
mechanical accuracy 118
memory specifications 120
misaligned colors 93
mobile printing
introduction 11
troubleshooting 107
mobile specifications 119
models, printer 3
move or store the printer 75
N
network
configuration page 107
network settings 25
O
order
accessories 79
ink cartridges 78
paper 78
printhead 78
P
paper
advance 35
cut after printing 89
economical use of 49
form feed 35
form feed and cut 35
incorrect out of paper 89
jam due to cut strip 88
loading error messages 82
maintenance 34
mismatch 84
multi-sheet tray has
jammed 87
not cut well 89
output problems in bin 89
prevent a jam 86
print on loaded paper 47, 84
printed on wrong paper 84
retained by printer 89
roll has jammed 84
roll loose on spindle 90
select type 47
sizes (max and min) 118
view information 34
paper types 78
physical specifications 120
platen cleaning 96, 97
power
on/off 7
power specifications 120
preferences, Windows driver 19
preview a print 48
print from mobile
print from Android 37, 40
print with AirPrint 38, 40
print with HP App 40
print preview 48
print quality
select 44
print quality diagnostic report 68,
69
print-quality problems
black ink comes off 97
blurred lines 93
blurry or grainy image 94
different colored vertical
lines 98
discontinuous lines 93
edges darker than
expected 97
edges stepped or not
sharp 97
general 91
horizontal lines 91
inaccurate colors 98
inaccurate line length 94
ink marks 96
misaligned colors 93
paper not flat 95
scratching 96
scuffing 96
stepped or jagged lines 92
thick, thin, or missing lines 92
white spots 98
printer
does not print 109
does not start 109
download software 115
main features 4
models 3
security 28
solutions 9
status 68
printhead
about 67
cannot insert 101
order 78
specification 118
printhead cleaner
specification 118
printing resolutions 118
R
rear view T200 printer series 6
rear view T600 printer series 5
replace an ink cartridge 65
replace printhead 71
reports 11
rescale a print 47
restore factory
defaults 110
settings 111
roll cover 79
roll paper
unload 31
S
safe mode 67
scale a print 47
scratched prints 96
scuffed prints 96
security 19
Index
127
sheet paper
unload 33
sleep mode wait time 21
slow printing 109
software
download 115
install (Mac OS X) 15
install (Windows) 15
update 76
solutions 9
specifications
acoustic 122
ecological 121
environmental 121
functional 118
graphic languages 118
hard disk 120
ink supplies 118
margins 118
mechanical accuracy 118
memory 120
mobile 119
paper size 118
physical 120
power 120
printing resolutions 118
spindle 79
stand 79
statistics
ink cartridge 64
support services
HP Care Packs 116
HP Customer Care 115
HP Support Center 115
printer installation 116
warranty extensions 116
T
telephone number 117
U
unload paper
roll 31
sheet 33
usage information stored in
cartridge 64
using this guide 2
using Wi-Fi direct
change connection
method 42
turn on 42
with mobile that doesn't
support 43
with mobile that supports 42
with wireless-capable computer
(Windows) 43
W
warranty extensions 116
128 Index
