WARNING: IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED
EXACTLY, A FIRE MAY RESULT CAUSING PROPERTY DAMAGE, PERSONAL
INJURY, OR LOSS OF LIFE.
– Do not store or use gasoline or other ammable vapors and liquids in vicinity of this or any
other appliance.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas
supplier’s instructions.
• If you cannot reach your gas supplier, call the re department.
– Installation and service must be performed by a qualied installer, service agency
or the gas supplier.
This appliance may be installed in an aftermarket, permanently located manufactured
(mobile) home, where not prohibited by local codes. This appliance is for use with the
type of gas indicated on the rating plate only. This appliance is not convertible for use
with other gases.
This is an unvented gas-red heater. It uses air (oxygen) from the room in which it is
installed. Provisions for adequate combustion and ventilation air must be provided.
Refer to Air For Combustion and Ventilation section on page 8 of this manual.
INSTALLER : DO NOT DISCARD THIS MANUAL - LEAVE FOR HOMEOWNER'S
FUTURE REFERENCE.
WARNING: This appliance is
equipped for (Natural and
Propane) gas. Field
conversion is not permitted
other than between natural
or propane gases.
LS-SSEB30RT501
Questions, problems, missing parts? Before returning to your retailer, call our
customer service department at 1-866-573-0674, 8:00 a.m -4:30 p.m., EST,
Monday - Friday or e-mail [email protected].
Español p.40
VENT-FREE GAS LOGS
MODEL #SSEB18RT, SSEB24RT, SSEB30RT
ITEM # 0110999, 0112970, 0114757
CAUTION - FOR YOUR SAFETY
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TABLE OF CONTENTS
Safety Information.........................................................................................................................3
Product Features...........................................................................................................................6
Air For Combustion and Ventilation...............................................................................................8
Installation ...................................................................................................................................11
Installing Logs..............................................................................................................................21
Operation.....................................................................................................................................23
Care and Maintenance................................................................................................................29
Troubleshooting...........................................................................................................................31
Replacement Parts......................................................................................................................34
WARNING: Read the installation & operation instructions before using this appliance.
IMPORTANT: Read instructions and warnings carefully before starting installation. Failure to
follow these instructions may result in a possible re hazard and will void the warranty.
PRODUCT SPECIFICATIONS
ITEM # 0110999
Input Rating 25,000 BTU/Hr 25,000 BTU/Hr
Gas Type Natural LP/Propane
Ignition Electronic Piezo Electronic Piezo
Manifold Pressure 4 in. W.C. 9 in. W.C.
Inlet Gas Pressure *For purposes of input adjustment
Maximum 10.5 in. W.C. 14 in. W.C.
Minimum* 5 in. W.C. 11 in. W.C.
ITEM # 0112970 0114757
Input Rating 35,000 BTU/Hr 35,000 BTU/Hr 35,000 BTU/Hr 35,000BTU/Hr
Gas Type Natural LP/Propane Natural LP/Propane
Ignition Electronic Piezo Electronic Piezo Electronic Piezo Electronic Piezo
Manifold Pressure 4 in. W.C. 9 in. W.C. 4 in. W.C. 9 in. W.C.
Inlet Gas Pressure *For purposes of input adjustment
Maximum 10.5 in. W.C. 14 in. W.C. 10.5 in. W.C. 14 in. W.C.
Minimum* 5 in. W.C. 11 in. W.C. 5 in. W.C. 11 in. W.C.
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SAFETY INFORMATION
IMPORTANT: Read this owner’s manual carefully and completely before trying to assemble,
operate, or service this heater. Improper use of this heater can cause serious injury or death from
burns, re, explosion, electrical shock, and carbon monoxide poisoning.
Only a qualied installer, service agent, or local gas supplier may install and service this product.
WARNING: Do not store or use gasoline or other ammable vapors or liquids in the vicinity
of this or any other appliance.
WARNING: This appliance is for use with only the type of gas indicated on the rating plate.
This appliance is not convertible for use with other gases.
CARBON MONOXIDE POISONING: Early signs of carbon monoxide poisoning resemble the u
with headaches, dizziness, or nausea. If you have these signs, the heater may not be
working properly. Get fresh air immediately! Have heater serviced. Some people are more
affected by carbon monoxide than others. These include pregnant women, people with heart or
lung disease, people who are anemic, those under the inuence of alcohol, and those living in
high altitudes.
NATURAL AND PROPANE/LP GAS: Natural and Propane/LP gases are odorless. An
odor-making agent is added to the gas. The odor helps you detect a gas leak. However, the odor
added to the gas can fade. Gas may be present even though no odor exists. Make certain you
read and understand all warnings. Keep this manual for reference. It is your guide to operating
this heater safely.
WARNING: Any change to this heater or its controls can be dangerous.
WARNING: Do not allow fans to blow directly into heater. Avoid any drafts that alter
burner ame patterns.
WARNING: Do not use a blower insert, heat exchange insert or other accessory not
approved for use with this heater.
Due to high temperatures, the appliance should be located out of trafc and away from furniture
and draperies. Do not place clothing or other ammable material on or near the appliance. The
log set becomes very hot while running heater. Keep children and adults away from the hot
surface to avoid burns or clothing ignition. Heater will remain hot for a short time after shut off.
Allow surface to cool before touching.
WARNING: Carefully supervise young children when they are in the same room with the
heater.
WARNING: Make sure a replace screen is in place before running the log set.
WARNING: Do not install in bedrooms or bathrooms.
WARNING: Keep the appliance area clear and free from combustible materials, gasoline,
and other ammable vapors and liquids.
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1. Do not place propane/LP supply tank(s) inside any structure. Propane/LP supply tank(s)
must be placed outdoors.
2. This heater should not be installed in a bedroom or bathroom unless installed as a
vented appliance.
3. Solid fuels should not be burned in a replace in which vent-free log set is installed.
4. Do not add extra logs or ornaments such as pine cones, vermiculite, or rock wool. Using
these added items can cause sooting. Do not add lava rock around base. Rock and de-
bris could fall into the control area of heater. After servicing, always replace screen
before operating heater.
5. If replace has glass doors, never operate this heater with glass doors closed. If you
operate heater with doors closed, heat will build up inside replace and cause glass to
burst. If replace opening has vents at the bottom, you must open the vents before
operating log set. Always operate heater with glass doors fully open.
6. This log heater is designed to be smokeless. If logs ever appear to be smoking, turn off
heater and call a qualied service technician.
Note: During initial operating, slight smoking could occur due to log curing and heater
burning off manufacturing residues.
7. To prevent the creation of sooting, follow the instructions (see Care and Maintenance,
page 29).
8. Before using furniture polish, wax, carpet cleaner, or similar products, turn heater off. If
heated, the vapor from these products may create a white powder residue within burner
box or on adjacent walls and furniture.
9. This heater needs fresh, outside air ventilation to run properly. This heater has an
Oxygen Depletion Sensor (ODS) safety shutoff system. The ODS shuts down the
heater if not enough fresh air is available. (See Air For Combustion And Ventilation,
pages 8-10)
10. To prevent performance problems, do not use propane/LP fuel tank of less than
100 lbs. capacity.
11. Do not run heater where ammable liquids or vapors are used or stored under
dusty conditions.
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QUALIFIED INSTALLING AGENCY
Only a qualied agency should perform installation and replacement of gas piping, gas
utilization equipment or accessories, and repair and servicing of equipment. The term
“qualied agency” means any individual, rm, corporation, or company that either in
person or through a representative is engaged in and is responsible for:
a) Installing, testing, or replacing gas piping or
b) Connecting, installing, testing, repairing, or servicing equipment; that is experienced
in such work; that is familiar with all precautions required; and that has complied with
all the requirement of the authority having jurisdiction.
12. Do not use heater if any part has been underwater. Immediately call a qualied
service technician to inspect the room heater and replace any part of the control
system and any gas control which has been underwater.
13. Turn off and let cool before servicing. Only a qualied service technician should
service and repair heater.
14. Operating heater above elevations of 4,500 ft. could cause pilot outage.
15. Do not use this heater if any log is broken. Do not operate heater if a log is chipped
(dime-size or larger).
16. Do not use this heater to cook food or burn paper or other objects.
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SAFETY PILOT
This heater has a pilot with an Oxygen Depletion Sensing (ODS) safety shutoff system.
The ODS/pilot shuts off the heater if there is not enough fresh air.
PIEZO IGNITION SYSTEM
This heater is equipped with an electronic piezo control system. This system requires
one (1) AAA battery (provided).
2 GAS OPTIONS CAPABLE
Your heater is equipped to operate on either propane or natural gas. The heater is
shipped from the factory ready for connecting to propane. The heater can easily be
changed to natural gas by having your qualied installer follow the instructions on page
18 and the markings on the heater.
State of Massachusetts: The installation must be made by a licensed plumber or gas
tter in the Commonwealth of Massachusetts. Sellers of unvented propane or natural
gas-red supplemental room heaters shall provide to each purchaser a copy of
527 CMR 30 upon sale of the unit.
In the State of Massachusetts, unvented propane or natural gas-red space heaters shall
be prohibited in bedrooms and bathrooms.
In the State of Massachusetts the gas cock must be a T-handle type. The State of
Massachusetts requires that a exible appliance connector cannot exceed three feet
in length.
LOCAL CODES
Install and use heater with care. Follow all codes. In the absence of local codes, use the latest
edition of The National Fuel Gas Code, ANSI Z223.1, also known as NFPA 54*.
*Available from:
American National Standard Institute, Inc National Fire Protection Association, Inc.
1430 Broadway 1 Batterymarch Park
New York, NY 10018 Quincy, MA 02269-9101
This heater is designed for vent-free operation. State and local codes in some areas prohibit the
use of vent-free heaters.
PRODUCT FEATURES
This log set has been tested and approved to ANSI Z21.11.2 standard for Unvented Heaters
and can be operated with the flue damper closed. State and local codes in some areas
prohibit the use of vent-free heaters.
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WATER VAPOR: A BY-PRODUCT OF UNVENTED ROOM HEATERS
Water vapor is a by-product of gas combustion. An unvented room heater produces
approximately one (1) ounce (30 mL) of water for every 1,000 BTUs (.3 kw) of gas input
per hour. An unvented room heater is recommended as a supplemental heater (a room)
rather than a primary heat source (an entire house). In most supplemental heat
applications, the water vapor does not create a problem. In most applications, the water
vapor enhances the low humidity atmosphere experienced during cold weather.
The following steps will help ensure that water vapor does not become a problem:
1. Be sure the heater is the proper size for the application, including adequate
combustion air and circulation air.
2. If there is high humidity, a dehumidier may be used to help lower the water vapor
content of the air.
3. Do not use an unvented room heater as the primary heat source.
PREPARING FOR INSTALLATION
Before beginning assembly or operation of the product, make sure all parts are present.
Compare parts with package contents list. If any part is missing or damaged, do not attempt
to assemble, install or operate the product. Contact customer service for replacement parts.
Estimated Assembly Time: 1 to 2 hours
Tools Required for Assembly:
Before installing heater, make sure you have the the following:
• Hardware package (provided with heater)
• Approved exible gas hose (not provided) if allowed by local codes
• Sealant (resistant to natural or propane/LP gas, not provided)
• Electric drill with 3/16- in. drill bit
• Phillips screwdriver
• External regulator (supplied by installer)
• Piping (check local codes)
• Equipment shutoff valve
• Test gauge connection
• Sediment trap
• Tee joint
• Pipe wrench
UNPACKING
1. Remove logs and burner base assembly from carton. NOTE: Do not pick up burner base
assembly by burners as this could damage heater. Always handle base assembly by grate.
2. Remove all protective packaging applied to logs and heater for shipment.
3. Check all items for any shipping damage. If damaged, promptly inform dealer where you
purchased the heater.
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AIR FOR COMBUSTION AND VENTILATION
WARNING: This heater should not be installed in a conned space or unusually tight
construction unless provisions are provided for adequate combustion and ventilation
air. Read the following instructions to ensure proper fresh air for this and other fuel burning
appliances in your home.
PRODUCING ADEQUATE VENTILATION
This heater shall not be installed in a room or space unless the required volume of indoor
combustion air is provided by the method described in the NATIONAL FUEL GAS CODE,
ANSI Z223.1/NFPA 54, the INTERNATIONAL FUEL GAS CODE, or applicable local codes.
The following are excerpts from National Fuel Gas Code, NFPA 54/ANSI Z223.1,Section
5.3, Air for Combustion and Ventilation. All spaces in homes fall into one of the three
following ventilation classications:
1. Unusually Tight Construction
2. Unconned Space
3. Conned Space
The information on pages 8 through 9 will help you classify your space and provide
adequate ventilation.
Conned and Unconned Space
The National Fuel Gas Code, ANS Z223.1 denes a conned space as a space whose
volume is less than 50 cu. ft. per 1,000 BTU/hr (4.8 m^3 per kw) of the aggregate input
rating of all appliances installed in that space and an unconning space as a space
whose volume is not less than 50 cu. ft. per 1,000 BTU/hr (4.8 m^3 per kw) of the
aggregate input rating of all appliances installed in that space. Rooms connecting
directly with the space in which the appliances are installed*, through openings not
furnished with doors, are considered a part of the unconned space.
This heater shall not be installed in a conned space or unusually tight construction
unless provisions are provided for adequate combustion and ventilation air.
* Adjoining rooms are connecting only if there are doorless passageways or
ventilation grills between them
Unusually Tight Construction
The air that leaks around doors and windows may provide enough fresh air for
combustion and ventilation. However, in buildings of unusually tight construction, you
must provide additional fresh air.
Unusually tight construction is dened as construction where:
a) walls and ceilings exposed to the outside atmosphere have a continuous water vapor
retarder with a rating of one perm (6x10
-11
kg per pa-sec-m
2
) or less with openings
gasketed or sealed and
b) weather stripping has been added on windows that can be opened and on doors and
c) caulking or sealants are applied to areas such as joints around window and door frames,
between sole plates and oors, between wall-ceiling joints, between wall panels, at
penetrations for plumbing, electrical, and gas lines, and at other openings.
If your home meets all of the three criteria above, you must provide additional fresh air.
See “Ventilation Air From Outdoors” (page 10). If your home does not meet all of the
three criteria above, proceed to “Determining Fresh-Air Flow For Heater Location”.
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DETERMINING FRESH-AIR FLOW FOR HEATER LOCATION
Determining if You Have a Conned or Unconned Space
Use this worksheet to determine if you have a conned or unconned space.
Space: Includes the room in which you will install heater plus any adjoining rooms with
doorless passageways or ventilation grills between the rooms.
1. Determine the volume of the space Length × Width × Height = cu. ft. (volume of space)
Example: Space size 20 ft. (length) × 16 ft.(width) × 8 ft. (ceiling height) = 2560 cu. ft.
(volume of space)
If additional ventilation to adjoining room is supplied with grills or openings, add the
volume of these rooms to the total volume of the space.
2. Divide the space volume by 50 cu. ft. to determine the maximum BTU/hr the space
can support.
_______ (volume of space) ÷ 50 cu. ft.= (Maximum BTU/hr the space can support)
Example: 2560 cu. ft. (volume of space) ÷ 50 cu. ft. = 51.2 or 51,200 (maximum
BTU/hr the space can support)
3. Add the BTU/hr of all fuel burning appliances in the space.
Vent-free heater _________ BTU/hr
Gas water heater* ________BTU/hr
Gas furnace _____________BTU/hr
Vented gas heater ________BTU/hr Example:
Gas heater logs __________BTU/hr Gas water heater 30,000 BTU/hr
Other gas appliances*+ ____BTU/hr Vent-free heater + 26,000 BTU/hr
Total = ____BTU/hr Total = 56,000 BTU/hr
*Do not include direct-vent gas appliances. Direct-vent draws combustion air from the
outdoors and vents to the outdoors.
4. Compare the maximum BTU/hr the space can support with the actual amount of BTU/hr
used.
_______ BTU/hr (maximum the space can support)
_______ BTU/hr (actual amount of BTU/hr used).
Example : 51,200 BTU/hr (maximum the space can support)
56,000 BTU/hr (actual amount of BTU/hr used)
The space in the above example is a conned space because the actual BTU/hr used is
more than the maximum BTU/hr the space can support.
You must provide additional fresh air. Your options are as follows:
a) Rework worksheet, adding the space of an adjoining room. If the extra space
provides an unconned space, remove door to adjoining room or add ventilation
grills between rooms. See “Ventilation Air From Inside Building,” page 10.
b) Vent room directly to the outdoors. See “Ventilation Air From Outdoors”, page 10.
c) Install a lower BTU/hr heater if lower BTU/hr size makes room unconned. If the
actual BTU/hr used is less than the maximum BTU/hr the space can support, the
space is an unconned space. You will need no additional fresh air ventilation.
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WARNING: If the area in which the heater may be operated is smaller than that dened as
an unconned space or if the building is of unusually tight construction, provide adequate
combustion and ventilation air by one of the methods described in the National Fuel Gas
Code, ANS Z223.1, Section 5.3 or applicable local codes.
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation
grills or duct. You must provide two
permanent openings: one within 12 in. of
the ceiling and one within 12 in. of the oor.
Connect these items directly to the outdoors
or spaces open to the outdoors. These
spaces include attics and crawl spaces.
Follow the National Fuel Gas Code NFPA
54/ANS Z223.1. Air for Combustion and
Ventilation for required size of ventilation
grills or ducts.
Ventilation Air From Inside Building
This fresh air would come from adjoining
unconned space. When ventilating to an
adjoining unconned space, you must
provide two permanent openings: one
within 12 in. of the wall connecting
the two spaces (see options 1 and 2,
Fig. 1). You can also remove door into
adjoining room (see option 3, Fig. 1).
Follow the National Fuel Gas Code
NFPA 54/ANS Z223.1. Air for Combustion
and Ventilation for required size of
ventilation grills or ducts.
IMPORTANT: Do not provide openings for
inlet or outlet air into attic if attic has a
thermostat-controlled power vent. Heated
air entering the attic will activate the power
vent. Rework worksheet, adding the space
of the adjoining unconned space. The
combined spaces must have enough fresh
air to supply all appliances in both spaces.
Fig. 1 - Ventilation Air from Inside Building
Fig. 2 - Ventilation Air from Outdoors
WARNING: If the area in which the heater may be operated does not meet the required
volume for indoor combustion air, combustion and ventilation air shall be provided by one
of the methods described in the NATIONAL FUEL GAS CODE, ANSI Z223.1/NFPA 54, the
INTERNATIONAL FUEL GAS CODE, or applicable local codes.
Ventilation
Grills
Into Adjoining
Room,
Option 1
Or
Remove
Door
Into
Adjoining
Room,
Option 3
Ventilation Grills
Into adjoining Room,
Option 2
12 in.
Outlet
Air
Ventilated
Attic
To Attic
To
Crawl
Space
Outlet
Air
Inlet
Air
Inlet Air
Ventilated
Crawl Space
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INSTALLATION
NOTICE: This heater is intended for use as supplemental heat. Use this heater along
with your primary heating system. Do not install this heater as your primary heat
source. If you have a central heating system, you may run system’s circulating
blower while using heater. This will help circulate the heat throughout the house.
WARNING: A qualied technician must install heater. Follow all local codes.
CAUTION: This heater creates warm air currents. These currents move heat to wall surfaces
next to heater. Installing heater next to vinyl or cloth wall coverings or operating heater where
impurities (such as tobacco smoke, aromatic candles, cleaning uids, oil or kerosene lamps,
etc.) in the air exist, may cause walls to discolor.
WARNING: Maintain the minimum clearances. If possible, provide greater clearances from
the oor, ceiling, and adjoining wall than required.
IMPORTANT: Vent-free heaters add moisture to the air. Although this is benecial, installing
heater in rooms without enough ventilation air may cause mildew to form from too much
moisture. See Air for Combustion and Ventilation, pages 8 through 10.
WARNING: Before installing in a solid ue burning rebox, the chimney ue and rebox
must be cleaned of soot, creosote, ashes and loose paint by a qualied chimney cleaner.
Creosote will ignite if highly heated. A dirty chimney ue may create and distribute soot
within the house. Inspect chimney ue for damage.
Minimum Fireplace Clearance to Combustible Materials
Log size Side wall Ceiling
18 in., 24 in., 30 in. 16 in. 42 in.
WARNING: Seal any fresh air vents or ash clean-out doors located on the oor or wall
of replace to prevent drafting caused by pilot outage or sooting. Use a heat-resistant
sealant. Do not seal chimney ue damper.
NOTICE: State or local codes may only allow operation of this appliance in a vented
conguration. Check your state or local codes.
WARNING: This appliance is designed for installation in only a solid-fuel burning masonry
or UL 127 factory-built replace or in a listed ventless rebox enclosure. Exception: DO
NOT install this appliance in a factory-built replace that includes instructions stating it
has not been tested or should not be used with unvented gas logs.
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CHECK GAS TYPE
Make sure your gas supply is correct for your log set. If supply is not correct, do not install
heater. Call dealer where you purchased heater for proper gas log set.
LOG SIZING REQUIREMENTS
Log Size Minimum Firebox Size
Height Depth Front Width Rear Width
SSEB18RT 20 in. 14 in. 24 in. 19 in.
SSEB24RT 20 in. 15 in. 28 in. 23 in.
SSEB30RT 20 in. 15 in. 34 in. 26 in.
MINIMUM CLEARANCE FOR SIDE
Combustible Material, Side Wall, and Ceiling.
A. Clearance from the side of the replace opening to any combustible material and
wall should follow diagram in Fig. 3.
B. Clearance from the top of the replace opening to the ceiling must not be less than
42 inches.
MINIMUM NONCOMBUSTIBLE MATERIAL CLEARANCE
If Not Using Mantel
You must have noncombustible material(s) above the replace opening. Noncombustible
materials (such as slate, marble, tile, etc.) must be at least 1/2 in. thick. With sheet metal,
you must have noncombustible material behind it, such as a noncombustible replace hood
accessory. See Fig. 4.
NOTICE: This heater may be used as a vented product. If so, you must always operate
log set with chimney ue damper open. If running log set with damper open, noncombustible
material above replace opening is not needed. Go to Installing Damper Clamp Accessory for
Vented Operation, page 15.
Fig. 3 - Minimum Clearance for
Combustible to Wall
Fig. 4 - Heat resistant material (slate,
marble, tile,etc.) above replace
Heat Resistant
Material
FIREBOX
INCHES
The log set should be placed against or as near as possible to the rear wall of the
replace.
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If Using Mantel
You must have noncombustible material(s) (such as slate, marble, tile, etc.) at least 1/2 in.
thick. With sheet metal, you must have noncombustible material behind it. Noncombustible
material must extend at least 8 inches up. If noncombustible material is less than 12 in., you
must install the replace hood accessory. Even if noncombustible material is
more than 12 in., you may need the hood accessory to deect heat away from mantel shelf.
See Fig. 4, 5 and 6 for minimum clearances requirements.
IMPORTANT: If these minimum clearances are not met, you must operate heater with
chimney ue damper open. Go to “Installing Damper Clamp Accessory for Vented
Operation,” page 15.
MANTEL CLEARANCES
In addition to meeting noncombustible material clearances, you must also meet required
clearances between replace opening and mantel shelf. If the clearances listed below are
not met, you will need a hood.
Determining Mantel Clearances
If you meet minimum clearance requirements between mantel shelf and top of replace
opening, a hood is not necessary (see Fig. 5).
Noncombustible
Material Distance
Requirements for Safe Installation
8 in. or more Noncombustible material okay.
Less than 8 in.
Noncombustible material must be extended to at least 8 in. See be-
tween 8 in. and 12 in. above. If you can not extend material, you must
operate heater with ue damper open.
Determining Minimum Mantel Clearance
When Using a Hood
If minimum clearances in Fig. 6 are not met, you must have a hood. When using a hood there
are still certain minimum mantel clearances required. Follow minimum clearances shown in
Fig. 6 when using a hood.
24 in. Model
Log set
18 in. Model
Top of
Fireplace
Opening
Underside of
Mantel Shelf
All minimum
distances are
in inches
Mantel Shelf
Minimum Non-
Combustible
Material
Distances to
Underside of
Mantel
Minimum
Non-
Combustible
Material
Height
Log set
18 in., 24in.,
Models
Top of Fireplace
Opening
Underside of
Mantel Shelf
Mantel Shelf
Minimum Non-
Combustible
Material
Hood
Distances to
Underside of
Mantel
All minimum
distances are in
inches
Fig. 5 - Minimum mantel clearances
without using hood
Fig. 6 - Minimum mantel clearances when
using hood
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NOTICE: Surface temperature of adjacent walls and mantels become hot during operation.
Walls and mantels above the rebox may become too hot to touch. If installed properly, these
temperatures meet the requirement of the national product standard. Follow all minimum
clearances shown in this manual.
NOTICE: If your installation does not meet the minimum clearances shown, you must do one of
the following: Operate the logs with the ue damper open only. Raise the mantel to an
acceptable height.
FLOOR CLEARANCES
a) If installing appliance on oor level, you must maintain the minimum distance of 14
in. to combustibles (see Fig. 7).
b) If combustible materials are less than 14 in. to the replace, you must install
appliance at least 5 in. above the combustible ooring (see Fig. 8).
Fig. 7- Minimum replace
clearances if installed at oor level
Combustible
Material
14 in.
Min
Noncombustible
Material
Fig. 8 - Minimum replace clearances
above combustible ooring
Combustible
Material
5 in.
Min
Hearth
Fig. 9 - Attach Damper to Fireplace
Damper
Damper
Clamp
Damper
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INSTALLING DAMPER CLAMP ACCESSORY FOR VENTED OPERATION
NOTE: When used as a vented heater, appliance must be installed only in a solid-fuel burning
replace with a working ue constructed of noncombustible material. You may use this heater
as a vented product. There are three reasons for operating your heater as a vented model:
1. The replace does not meet the clearance requirements for vent-free operation.
2. State or local codes do not permit vent-free operation.
3. You prefer vented operation.
If reasons number 1 or 2 above apply to you, you must permanently open chimney ue damp-
er. You must install the damper clamp accessory (provided). This will ensure vented operation
(see Fig. 9). The damper clamp will keep damper open.
See chart below for the minimum permanent ue opening you must provide. Attach
damper clamp so the minimum permanent opening will be maintained at all times.
Chimney Height (ft.) Minimum Permanent Flue Opening (sq. in)
6 ft to 15 ft 39 sq. in.
15 ft to 30 ft 29 sq. in.
Area of Various Standard Round Flues
Diameter (in.) Area (sq. in.)
5 in. 20 sq. in.
6 in. 29 sq. in.
7 in. 39 sq. in.
8 in. 51 sq. in.
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CAUTION: Two gas line installation at the same time is forbidden. Do not open the cover while
the machine is running.
Heater is pre-set at factory for propane gas; no changes are required for connecting to propane.
Only a qualied installer or service technician can perform gas selection and connecting to gas
supply. Overtightening of inlet gas line can cause a crack in the internal regulator.
CAUTION: To avoid gas leakage at the inlet of regulator, a qualied installer or service
technician must use steel or metal hex plug with sealant.
For changing from propane to natural gas supply
1. Overturn chassis (see Fig. 10).
2. For NATURAL GAS, press in knob using a at screwdriver with a blade the width of a quarter
and turn knob clockwise
until the knob locks into the NG position (see Fig. 11).
3. Remove steel or metal hex plug (with wrench provided) from natural gas inlet of regulator
and install into LP inlet of regulator, use thread sealant to assure there are no leaks.
For changing from natural gas supply to propane supply
1. Overturn chassis (see Fig. 10).
2. For PROPANE GAS, press in knob using a at screwdriver with a blade the width of a
quarter and turn knob counterclockwise
until the knob locks into the LP position (see
Fig. 12). Selection valve must be locked into either the LP position or the NG position.
3. Remove steel or metal hex plug from LP gas inlet of regulator and install into NG inlet of
regulator, use thread sealant to assure there are no leaks.
Selection valve must be locked in the NG position. Do not operate heater between locked
positions!
Fig. 10
Fig. 12
Fig. 11
GAS SELECTION
NATURAL GAS
PROPANE GAS
PLUG
NATURAL GAS
PROPANE GAS
PLUG
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Fig. 13 - Attaching Flexible Gas
Hose to Heater Gas Regulator
Fig. 14-A - External Regulator with
Vent Pointing Down For NG
Fig. 14-B - External Regulator
with Vent Pointing Down For LP
A CSA/AGA design-certied equipment shutoff
valve with
1/8-inch NPT tap is an acceptable
alternative to test gauge connection. Purchase
the optional CSA/AGA design-certied equipment
shutoff valve.
The installer must supply an external regulator for
liquid propane. The external regulator is provided
by the gas supplier for natural gas. The external
regulator will reduce incoming gas pressure. You
must reduce incoming gas pressure to minimum
allowable on rating label. If you do not reduce
Fig. 15 - Gas Connection
incoming gas pressure, heater regulator damage
could occur. Install external regulator with the vent
down as shown in Fig. 14. Pointing the vent down
protects it from freezing rain or sleet.
Installation must include equipment shutoff valve,
union, and plugged 1/8-in. NPT tap. Locate NPT
tap within reach for test gauge hook up. NPT tap
must be upstream from heater (see Fig. 15). To
prevent performance problems, Propane/LP tank
of less than 100 lb. capacity is not recommended.
IMPORTANT: Install an equipment shutoff
valve in an accessible location. The equipment
shutoff valve is for turning on or shutting off the
gas to the appliance. Apply pipe joint sealant
lightly to male threads. This will prevent excess
sealant from going into pipe. Excess sealant in
pipe could result in clogged heater valves.
CAUTION: Use only a new, black iron or
steel pipe. Internally-tinned copper tubing may
be used in certain areas. Check your local
codes. Use pipe 1/2-in. diameter or greater to
allow proper gas volume to heater. If pipe is too
small, loss of pressure will occur.
CAUTION: Use pipe joint sealant that is
resistant to natural gas (NG) or liquid petroleum
(LP) gas.
We recommend that you install a sediment
trap in the supply line as shown in Fig.15.
Place sediment trap where it is within reach for
cleaning and where trapped matter is not likely
to freeze. A sediment trap traps moisture and
contaminants.
This keeps them from going into heater controls.
If sediment trap is not installed or is installed
incorrectly, heater may not run properly.
IMPORTANT: Hold pressure regulator with
wrench when connecting it to gas piping
and/or ttings.
*Purchase the optional CSA design-certied
equipment shutoff valve from your dealer.
Fitting
Heating Gas
Regulator
Flexible Gas Hose
(if allowed by local codes)
Gas meter
External
Regulator
Vent Pointing
Down
Propane/LP
Supply Tank
External
Regulator
Vent Pointing
Down
3 in. Minimum
Test
Gauge
Connection *
Sediment
Trap
Tee Joint
Reducer
Bushing to
1/8 in. NPT
1/8 in. NPT
Plug Tap
Tee Joint
Pipe Nipple
Gap
3/8 in. NPT
Pipe Nipple
Ground Joint
Union
Equipment
Shutoff
Valve
Inlet Pipe From Gas
Meter (11 in. W. C. to
14 in. W. C. Pressure)
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CONNECTING TO GAS SUPPLY
WARNING: A qualied technician must connect heater to gas supply. Follow all local
codes.
WARNING: This appliance requires 1/2-in. NPT (National Pipe Thread) inlet connection to
the pressure regulator.
WARNING: Never connect heater to private (non-utility) gas wells. This is commonly known as
well-head gas.
CAUTION: Never connect heater directly to the gas supply. This heater requires an external
regulator (not supplied). The external regulator between the gas supply and heater must be
installed. Gas supplier provides external regulator for natural gas.
1. Apply pipe joint sealant lightly to tting threads. Connect approved exible gas hose to gas
regulator of heater (see Fig. 13).
Note: Never apply pipe sealant to are tting threads.
2. Locate masonry screws in hardware package.
3. Position heater base assembly in replace.
4. Place logs in their proper position on heater base.
5. Center heater base and logs front-to-front and side-to-side in replace.
6. Carefully remove logs without moving heater base.
7. Mark screw locations through holes in mounting brackets (see Fig. 12). If installing in a
brick-bottom replace, mark screw locations in mortar joint of bricks.
8. Remove heater base from replace.
9. Drill holes at marked locations using 3/16-in. drill bit.
10. Attach base assembly to replace oor using two masonry screws (in hardware package)
(see Fig. 16).
Fig. 16 - Attaching Heater Base to Fireplace Floor
Masonry screw
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CHECKING GAS CONNECTIONS
WARNING: Test all gas piping and connections for leaks after installing or servicing. Correct
all leaks immediately.
WARNING: Never use an open ame to check for a leak. Apply a mixture of liquid soap and
water to all joints. If bubbles form, there may be a leak. Correct all leaks immediately.
Pressure Testing Gas Supply Piping System
Test Pressures In Excess Of 1/2 PSIG ( 3.5kPa )
1. Disconnect heater with its appliance main gas valve (control valve) and equipment shutoff
valve from gas supply piping system. Pressures in excess of 1/2 PSIG will damage heater
regulator.
2. Cap off open end of gas pipe where equipment shutoff valve was connected.
3. Pressurize supply piping system by either using compressed air or opening gas supply
tank valve.
4. Check all joints of gas supply piping system. Apply mixture of liquid soap and water to gas
joints. If bubbles form, there may be a leak.
5. Correct all leaks immediately.
6. Reconnect heater and equipment shutoff valve to gas supply. Check reconnected
ttings for leaks.
Test Pressures Equal To or Less Than 1/2 PSIG (3.5 kPa)
1. Close equipment shutoff valve (see Fig. 17).
2. Pressure supply piping system by either using compressed air or opening gas supply tank
valve.
3. Check all joints from gas meter to equipment shutoff valve (see Fig.18). Apply mixture
of liquid soap and water to gas joints. If bubbles form, there may be a leak.
4. Correct all leaks immediately.
Pressure Testing Heater Gas Connections
1. Open equipment shutoff valve (see Fig. 17).
2. Open gas supply tank valve.
3. Make sure control knob of heater is in the OFF position.
4. Check all joints from equipment shutoff valve to control valve (Fig. 18). Apply mixture of
liquid soap and water to gas joints. If bubbles form, there may be a leak.
5. Light heater (see Operation, page 24). Check all other internal joints for leaks.
6. Turn off heater (see "To Turn Off Gas to Appliance," page 25).
Fig. 17 - Equipment Shut -off Valve
Fig. 18 - Checking Gas Joints
Equipment
Shutoff Valve
Open
Closed
Control Valve Location
Equipment Shut Off Valve
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INSTALLING REMOTE RECEIVER
The remote receiver operates on four 1.5V AA-size batteries (included). Use ALKALINE
batteries for longer battery life and maximum microprocessor performance.
IMPORTANT: New or fully charged batteries are essential for proper operation of the
remote receiver as the solenoid power consumption is higher than standard remote control
systems.
1. Remove battery cover along the direction shown on the battery box, and install four
1.5V AA-size batteries into the box. (See Fig. 20)
2. Rotate the log set, according with the color red wire to red, black on black, one-to
one connected to receiver and AF-1110 valve. (See Fig. 21)
3. With receiver wired to the valve, place receiver to the side of the log set. (See Fig. 22)
Fig. 20 Fig. 21
Black Wire
Red Wire
PLACING EMBER MATERIAL
Seperate the ember material into small light
pieces smaller than the size of a dime. Place
the pieces around the small round gas ports
starting in the front of the burner and working
your way towards the back of the burner. Do not
place ember material on the slotted
burner ports or the carry over ports leading to
the left and right rear burner slots,
WARNING:
• Use only ember material provided with log set.
• Do not add additional ember material
• Place ember material on front burner port
only Do NOT PLACE EMBER MATERIAL ON
SLOTTED MIDDLE OR BACK BURNERS.
Fig. 22
Fig. 19 - Placing Ember Material
Ember Material
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INSTALLING LOGS
WARNING: Failure to position the parts in accordance with these diagrams or failure to use
only parts specically approved with this heater may result in property damage or personal
injury.
CAUTION: After installation and periodically thereafter, check to ensure that no yellow ame
comes in contact with any log. With the heater set to High, check to see if yellow ames
Provided Logs: 9
contact any log. If so, reposition logs according
to the log installation instructions in this manual.
Yellow ames contacting logs will create soot.
It is very important to install the logs exactly as
instructed. Do not modify logs. Use only logs
supplied with heater.
Each log is marked with a number. This
number will help you to identify the logs
when installing.
After installing logs, add decorative cinders
around the grate base, do not place any
decorative cinders on logs or burner.
18 IN. VENT-FREE GAS LOGS
1. Insert log #1 in pin on the
left of the burner.
9. Put log #9 in the front of oor near
the burner.
3. Insert log #3 into slots in rear
log bracket on grate base.
2. Insert log #2 in pin on the
right of the burner.
6. Insert the recessed hole on the
bottom of log #6 onto pin on log 4# ,
with the other end placed
on grate
base
.
5. Insert the recessed hole on the
bottom of log #5 onto pin on log
4# , with the other end placed on
grate base.
4.
Insert log #4 into slots in rear
log bracket on grate base.
7. Insert the recessed hole on the
bottom of log #7 onto pin on log
4# , with the other end placed
on
grate base
.
8. Insert the recessed hole on the
bottom of log #8 onto pin on log
3# .
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Provided Logs: 10
24 IN. VENT-FREE GAS LOGS and 30 IN. VENT-FREE GAS LOGS
INSTALLING LOGS
WARNING: Failure to position the parts in accordance with these diagrams or failure to use
only parts specically approved with this heater may result in property damage or personal
injury.
CAUTION: After installation and periodically thereafter, check to ensure that no yellow ame
comes in contact with any log. With the heater set to High, check to see if yellow ames
contact any log. If so, reposition logs according to the log installation instructions in this manual.
Yellow ames contacting logs will create soot.
It is very important to install the logs exactly as
instructed. Do not modify logs. Use only logs
supplied with heater.
Each log is marked with a number. This
number will help you to identify the logs
when installing.
After installing logs, add decorative cinders
around the grate base, do not place any
decorative cinders on logs or burner.
1. Insert log #1 in pin on the left
of the burner,Insert log #2 in
pin on the right of the burner.
9. Put log #10 in the front of floor
near the burner.
3. Insert log #4 into slots in rear
log bracket on grate base.
2. Insert log #3 into slots in rear
log bracket on grate base.
6. Insert the recessed hole on the
bottom of log #7 onto pin on log 4# ,
with the other end placed
on grate
base
.
5. Insert the recessed hole on the
bottom of log #6 onto pin on log
4# , with the other end placed
on
grate base
.
4. Insert the recessed hole on the
bottom of log #5 onto pin on log
4# , with the other end placed
on grate base.
7. Insert the recessed hole on the
bottom of log #8 onto pin on log
3# .
8.
Insert log #9 into slots in rear
log bracket on grate base
.
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OPERATION
FOR YOUR SAFETY READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly, a re or explosion may result
causing property damage, personal injury or loss of life.
NOTICE: During initial operation of new heater, burning logs will give off a paper
burning smell. Orange ame will also be present. Open a window to vent smell. This
will last only few hours.
CAUTION: Do not try to adjust heating levels by using the equipment shutoff valve.
A. This appliance has a pilot which must be lighted by the electronic ignitor. When
lighting the pilot, follow these instructions exactly.
B. BEFORE LIGHTING smell all around the appliance area for gas. Be sure to smell next to
the oor because some gas is heavier than air and will settle on the oor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s
instructions.
• If you cannot reach your gas supplier, call the re department
C. Use only your hand to push control. Never use tools. If the appliance does not operate,
don’t try to repair it. Call a qualied service technician or gas supplier.
Forced or attempted repair may result in re or explosion.
D. Do not use this appliance if any part has been under water. Immediately call a
qualied service technician to inspect the appliance and to replace any part of the
control system and any gas control, which has been under water.
Note: Please wait one minute after shutting off replace to allow the control valve to reset
before starting again.
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REMOTE CONTROL LIGHTING INSTRUCTIONS MODELS
CAUTION: Do not try to adjust heating levels by using the equipment shutoff valve.
1. Unscrew ignitor cap and install an AAA type battery with the anode (+) pointing out.
Replace cap.
2. STOP! Read the safety information on the front and back of the warning plate.
3. Make sure manual shutoff valve is fully open.
4. Install two (2) AAA size batteries in the remote transmitter.
5. Be sure the slide switch on the front of the receiver box is in the REMOTE position.
6. Push in the control knob slightly and turn clockwise to the OFF position.
7. Wait ve (5) minutes to clear out out any gas. Then smell for gas around the heater and near
the oor. If you smell gas, STOP! Follow "B" in the safety information on the rating plate. If you
do not smell gas, go to the next step.
8. Push the control knob in slightly and turn counterclockwise to “PILOT” position and
depress for ve (5) seconds.
Note: The rst time the heater is operated after connecting the gas supply, the control knob
should be depressed for about thirty (30) seconds. This will allow gas to bleed from the gas
system.
9. With the control knob pushed in, push down and release the ignitor button.This will light
the pilot. If needed, keep pressing the ignitor button until pilot lights.
10. Continue pushing the control knob in for an additional sixty (60) seconds to allow
the thermocouple to warm up. Release the control knob.
Note: If the pilot goes out, repeat steps 7, 8, 9 and 10.
11. Rotate the control knob counterclockwise to the ON position.
12. Press the LEARN BUTTON on the front of the remote receiver box until you hear a beep.
13. Press the ON button on the remote control transmitter to light the burner. (This will also “learn”,
or program, the transmitter and the receiver).
14. If the transmitter is lost or damaged, the slide switch on the receiver can be used to operate
the heater.
TO TURN OFF GAS TO APPLIANCE
Shutting off heater
1. To turn both pilot ame and burner off, turn the gas control knob clockwise to OFF position
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REMOTE CONTROL OPERATION
Fig. 23
Fig. 24
MATCHING SECURITY CODES
Program the remote receiver to LEARN a new security code by pushing in the LEARN
button the top of the remote receiver and then pressing any button on the transmitter.
NOTE: This equipment has been tested and found to comply with the limits for Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and the receiver.
· Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
· Consult the dealer or an experienced radio/TV technician for help.
NOTE: If you are unsuccessful in matching the
security code on the rst attempt, wait 1-2 minutes
before trying again --this delay allows the
microprocessor to reset its timer circuitry-- and try
up to two or three more times.
KEY SETINGS
ON - Operates unit to on position, Manually operated
solenoid ON.
OFF - Operates unit to off position, Manually operated
solenoid OFF.
MODE -Changes unit from manual mode to thermo
mode.
SET - Sets temperature in thermo mode.
ON BUTTON
OFF BUTTON
MODE BUTTON
SET BUTTON
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Fig. 28
Fig. 29
Fig. 30
LCD Liquid Crystal Display
1. DISPLAY Indicates CURRENT room temperature.
2. °F or °C Indicates degrees Fahrenheit or Celsius.
3. FLAME Indicates bumer/valve in operation.
4. ROOM Indicates remote is in THERMO operation.
5. TEMP Appears during manual operation.
6. SET Appears during time the of setting the desired
temperature in the thermo operation.
SETTING°F/°C SCALE
The factory setting for temperature is °F. To change
this setting to°C .
First
Press the ON key and the OFF key on the transmitter
at the same time this will change from°F to °C. Follow
this same procedure to change from°C back to°F.
MANUAL FUNCTION
To operate the system in the manual “MODE” do
the following.
ON OPERATION
Press the ON key and the appliance ame will
come on.
During this time the LCD screen will show
ON (Fig. 27).
After 3 seconds the LCD screen will default to
display room temperature and the word TEMP
will show (Fig. 28). (Flame icon will appear on
LCD screen in manual on mode).
OFF OPERATION
Press the OFF key and the appliance ame will
shut off.
During this time the LCD screen will show OF
(Fig. 29). After 3 seconds the LCD screen
will default to display room temperature and
the wood TEMP will show (Fig. 30).
Fig. 26
Fig. 27
Fig. 25
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THERMOSTAT FUNCTION
SETTING DESIRED ROOM TEMPERATURE
This remote control system can control the thermostat when the transmitter is in the THERMO
mode (The word ROOM must be displayed on the screen).
To set the THERMO MODE and desired room temperature:
1. Press the MODE key until the LCD screen shows the word ROOM. Then the remote is in the
thermostatic mode.
2. Press and hold the SET key until the desired set temperature is reached. (By pressing and
holding the set key the LCD screen set numbers will increase from 45° to 99° and then restart
over at 45°).
3. Next release the SET key. The LCD screen will display the set temperature for 3 seconds and
the LCD screen will ash the set temperature for 3 seconds. Then the LCD screen will default
to display the room temperature.
TO CHANGE THE SET TEMPERATURE
1. Press and hold the SET key until the desired set temperature is reached. (By pressing and
holding the set key the LCD screen set numbers will increase from 45° to 99° then restart
over at 45°).
2. Next release the SET key. The LCD screen will display the set temperature for 3 seconds
then will ash the set temperature for 3 seconds then the LCD screen will default to display '
the room temperature.
3. Press the MODE key to disengage the thermo mode.
The word ROOM on the LCD screen will not show when the thermo is not in operation.
Note: The highest SET temperature is 99°F (3 °C) and the lowest temperature is 45°F (6°C).
Fig. 31
Fig. 32
REMOTE CONTROL OPERATION NOTES:
The Thermo Feature on the transmitter operates the appliance whenever the ROOM
TEMPERATURE varies a certain number of degrees from the SET TEMPERATURE.
This variation is called the “swing” or temperature differential. The normal operating cycle of an
appliance may be -4 times per hour depending on how well the room or home is insulated from
the cold or drafts. The factory setting for the “swing number” is 2. This represents a temperature
variation of +/-2°F (1°C) between SET temperature and ROOM temperature, which determines
when the replace will be activated. The transmitter has ON and OFF manual functions that
are activated by pressing either button on the face of the transmitter. When a button on the
transmitter is pressed the word ON or OF will appear on the LCD screen to show while the
signal is being sent. Upon initial use, there may be a delay of three seconds before the remote
receiver will respond to the transmitter. This is part of the system’s design.
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INSPECTING BURNERS
Check pilot ame pattern and burner ame patterns often.
PILOT FLAME PATTERN
1. Turn control knob to pilot position.
2. Inspect pilot ame and refer to Fig. 33 and 34.
• Fig. 33 shows a correct pilot ame pattern.
• Fig. 34 shows an incorrect pilot ame pattern. The incorrect pilot ame is not touching the
thermocouple. This will cause the thermocouple to cool. When the thermocouple cools, the
heater will shut down.
• If the pilot ame is incorrect, as shown in Fig. 33, turn heater off (see “To Turn Off Gas to
Appliance, " page 24). See Troubleshooting, page 31 - 33.
Fig. 35 - Correct Pilot Flame Pattern with
Control Knob Set to High Flame (5)
Fig. 36 - Incorrect Pilot Flame Pattern with
Control Knob Set to High Flame (5)
BURNER FLAME PATTERN
Fig. 35 shows a correct burner ame pattern. Fig. 36 shows an incorrect burner ame pattern.
• If burner ame is incorrect, as shown in Fig. 36, turn heater off (see “To Turn Off Gas to
Appliance”, page 24).
• see Troubleshooting, pages 31 through 33.
BURNER PRIMARY AIR HOLES
Air is drawn into the burner through the holes in the tting at the entrance to the burner.
These holes may become blocked with dust or lint. Periodically inspect these holes for
any blockage and clean as necessary. Blocked air holes will create soot.
Fig. 33 - Correct Pilot Flame Pattern
Fig. 34 - Incorrect Pilot Flame Pattern
More than 8 in. above top of logs
Approx. 3-6 in. above top of logs
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CARE AND MAINTENANCE
CLEANING BURNER INJECTOR HOLDER AND PILOT AIR INLET HOLE
We recommend that you clean the unit every three months or after 2,500 hours of operation.
We also recommend that you keep the burner tube and pilot assembly clean and free of dust
and dirt. To clean these parts we recommend using compressed air no greater than 30 PSI.
You can use a vacuum cleaner in the blow position. If using compressed air in a can, please
follow the directions on the can. If you don't follow directions on the can, you could damage the
pilot assembly.
1. Shut off the unit, including the pilot. Allow the
unit to cool for at least thirty minutes.
2. Inspect burner, pilot, and primary air inlet
holes on injector holder for dust and dirt
(see Fig. 37).
3. Blow air through the ports/slots and holes
in the burner.
4. Check the injector holder located at the end
of the burner tube again. Remove any large
particles of dust, dirt, lint, or pet hair with a
soft cloth or vacuum cleaner nozzle.
5. Blow air into the primary air holes on the injector holder.
6. In case any large clumps of dust have now been pushed into the burner. Repeat steps 3
and 4. Clean the pilot assembly also.
WARNING: Failure to keep primary air openings of burners clean may result in sooting and
property damage.
CAUTION: You must keep control areas, burner, and circulating air passageways of heater
clean. Inspect these areas of heater before each use. Have heater inspected yearly by a
qualied service person. Heater may need more frequent cleaning due to excessive lint
from carpeting, bedding material, pet hair, etc.
The primary air inlet holes allow the proper amount of air to mix with the gas. This provides a
clean burning ame. Keep these holes clear of dust, dirt and lint. Clean these air inlet holes
prior to each heating season. Blocked air holes will create soot. We recommend that you clean
the unit every 2,500 hours of operation or every three months.
MAIN BURNER
Periodically inspect all burner ame holes with the heater running. All slotted burner ame
holes should be open with yellow ame present. All round burner ame holes should be open
with a small blue ame present. Some burner ame holes may become blocked by debris or
rust, with no ame present. If so, turn off heater and let cool, remove blockage. Blocked burner
ame holes will create soot.
Fig. 37 - Injector holder on
Injector
Primary Air
Inlet Holes
Burner
tube
Injector
Primary Air
Inlet Holes
Burner
tube
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CLEANING ODS/PILOT
Use a vacuum cleaner or pressurized air.
A yellow tip on the pilot ame indicates dust and dirt in the pilot assembly. There is a
small pilot air inlet hole about two inches from where the pilot ame comes out of the
pilot assembly (see Fig. 38). With the unit off, lightly blow air through the air inlet hole.
You may blow through a drinking straw if compressed air is not available.
CABINET
Air Passageways
● Use a vacuum cleaner or pressurized air to clean the cabinet to remove dust.t.
Exterior
● Use a soft cloth dampened with a mild soap and water mixture.
● Wipe the cabinet to remove dust.
LOGS
● If you remove logs for cleaning, refer to Installing Logs pages 21 - 22 to properly replace logs.
● Replace log(s) if broken or chipped (dime-size or larger).
Fig. 38
NG Pilot Air Inlet Hole
Pilot Assembly
LP Pilot Air Inlet Hole
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TROUBLESHOOTING
WARNING: If you smell gas:
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s
instructions.
• If you cannot reach your gas supplier, call the re department.
IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning
supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc.,
create fumes. These fumes may mix with combustion air and create odors.
WARNING: Make sure that power is turned off before proceeding.
WARNING: Turn off and let cool before servicing. Only a qualied service person should
service and repair heater.
CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can
damage ODS/pilot unit.
Problem Possible Cause Corrective Action
When ignitor button
is pressed in, there
is no spark at ODS/
pilot.
1. Ignitor electrode is
positioned wrong.
2. Ignitor electrode is broken.
3. Ignitor electrode is not
connected to ignitor cable.
4. Ignitor cable is pinched or wet.
5. Damaged ignitor cable.
6. Bad piezo ignitor.
7. Low battery.
1. Replace electrode.
2. Replace electrode.
3. Replace ignitor cable
4. Free ignitor cable if pinched by
any metal or tubing. Keep ignitor
cable dry.
5. Replace ignitor cable.
6. Replace piezo ignitor.
7. Replace battery.
When ignitor button
is pressed in, there
is a spark at ODS/
pilot but no ignition.
1. Control knob not fully pressed in.
2. Control knob not pressed in
long enough.
3. Equipment shutoff valve not
fully open.
4. Thermocouple connection
loose at control valve.
5. Pilot ame not touching
thermocouple, which allows
thermocouple. This problem
could be caused by one or
both of the following:
a) Low gas pressure.
b) Dirty or partially clogged
ODS/pilot
6. Depleted gas supply.
1. Pressed in control knob fully.
2. After ODS/pilot lights, keep
control knob pressed in 30
seconds.
3. Fully open equipment shutoff
valve.
4. Hand tighten until snug,
and then tighten 1/4 turn more.
5. a) Contact local natural or
propane/ LP gas company.
b) Clean ODS/pilot (see Care
and Maintenance page 29),
or replace ODS/pilot assembly.
6. Contact local propane/
LP Gas Company.
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32
Problem Possible Cause Corrective Action
ODS/pilot lights
but ame goes out
when control knob is
released.
1. Gas supply turned off or
equipment shutoff valve closed.
2. Control knob not fully pressed
in while pressing ignitor button.
3. Air in gas lines when
installed.
4. ODS/pilot is clogged.
5. Control knob not in pilot
position.
6. Diaphragm in regulator is stuck.
1. Turn on gas supply or open
equipment shutoff valve.
2. Fully press in control knob
while pressing ignitor button.
3. Continue holding down
control knob. Repeat igniting
operation until air is removed.
4. Clean ODS/pilot (see
Care
and Maintenance page 29) or
replace ODS/pilot assembly.
5. Turn control knob to pilot
position.
6. Replace gas regulator. Do
not attempt to x.
Burner(s) does not
light afterODS/pilot is
lit
1. Burner orice is clogged.
2. Burner orice diameter is
too small.
3. Inlet gas pressure is too low.
1. Burner orice (see Care
and Maintenance, page
29) or contact customer
service.
2. Contact customer service.
3. Contact your gas supplier.
Delayed ignition of
burner(s).
1. Manifold pressure is too low.
2. Burner orice is clogged.
1. Contact your gas supplier.
2. Clean burner (see Care
and Maintenance, page
29) or contact customer
service.
Burner backring
during combustion
1. Burner orice is clogged or
damaged.
2. Burner is damaged.
3. Gas regulator is damaged.
1. Clean burner orice (see
Care and Maintenance,
page 29) or contact
customer service.
2. Contact dealer or
customer service.
3. Replace gas regulator.
Gas odor during
combustion.
1. Gas leak. (See Warning
Statement at top of page 31)
1. Locate and correct all
leaks (see “Checking Gas
Connections,” page 19)
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33
Problem Possible Cause Corrective Action
Slight smoke or odor
during initial operation
1. Residues from
manufacturing process.
2. Not enough
combustion/ventilation air.
1. Problem will stop after a few
hours of operation.
2.
Refer to air for combustion and
ventilation requirements.
Heater produces a
clicking/ticking noise
just after burner is lit or
shut off.
1. Metal is expanding while
heating or contracting
while cooling.
1. This is common with most
heaters. If noise is excessive,
contact qualied service
technician.
White powder residue
forming within burner
box or on adjacent
walls or furniture
1. When heated, the
vapors from furniture
polish, wax, carpet
cleaners, etc., turn into
white powder residue.
1. Turn heater off when using
furniture polish, wax, carpet
cleaner or similar products.
Heater produces
unwanted odors.
1. Heater is burning vapors
from paint, hair spray,
glues, etc. See
IMPORTANT statement,
page 31.
2. Gas leak. See Warning
Statement at the top of
page 31.
3. Low fuel supply.
1. Ventilate room. Stop using odor
causing products while heater
is runing.
2. Locate and correct all leaks
(see “Checking Gas
Connections,” page 19).
3. Rell supply tank (Propane /LP
models).
Heater shuts off in use
(ODS operates).
1. Not enough fresh air is
available.
2. Low line pressure.
3. ODS/pilot is partially
clogged.
1. Open window and/or door for
ventilation.
2. Contact local gas supplier.
3. Clean ODS/pilot (see
Care
and Maintenance, page 29).
Gas odor exists even
when control knob is in
OFF position.
1. Gas leak. See Warning
Statement at top of
page 31.
2. Control valve is
defective.
1. Locate and correct all leaks
(see “Checking Gas
Connections”, page 19).
2. Contact customer service.
Moisture/condensation
noticed on windows.
1. Not enough combustion/
ventilation air.
1. Refer to “Air for Combustion
and Ventilation” requirements,
page 8.
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34
REPLACEMENT PARTS
NOTE: Use only original replacement parts. This will protect your warranty coverage for parts
replaced under warranty.
PARTS UNDER WARRANTY
Call Customer Service toll free at (1-866-573-0674) for referral information.
When calling Customer Service, have ready:
• Your name
• Your address
• Model and serial number of your heater
• How heater was malfunctioning
• Type of gas used (Propane/LP or Natural gas/NG)
• Purchase date
• Usually, we will ask you to return the defective part to the factory
PARTS NOT UNDER WARRANTY
Call Customer Service toll free at (1-866-573-0674) for referral information.
When calling Customer Service have ready:
• Model number of your heater
• The replacement part number
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35
REPLACEMENT PARTS LIST (Item #0110999 Model #SSEB18RT)
For replacement parts, call our customer service department at
1-866-573-0674,
8:00 a.m - 4:30 p.m., EST, Monday - Friday or e-mail [email protected].
Part. Description Part # QTY
1 Grate Assembly SSEB18RT100 1
2 Ignitor PIMSC1-01 1
3 Dual Fuel Regulator RV83FI-4/9 1
4 Dual Fuel ODS NDD0308-400 1
5 Air Shutter Assembly FBB28D11 1
6 Selector Valve YDF06 1
7 Knob MDL304B 1
8 Selector Valve Bracket SSEB30RT009 1
9 Remote control valve AF-1110 1
10 Receiver box UN3 1
11 Receiver Box Housing RS-1A
1
12 Remote control CON1001TH 1
13 Rear Log Bracket SSEB18RT016 1
14 Log 1 SSEB18RT301 1
15 Log 2 SSEB18RT302 1
16 Log 3 SSEB18RT303 1
17 Log 4 SSEB18RT304 1
18 Log 5 SSEB24RT305 1
19 Log 6 SSEB30RT306 1
20 Log 7 SSEB30RT307 1
21 Log 8 SSEB24RT308 1
22 Log 9 SSEB18RT309 1
23 Complete Log Set SSEB18RT300 1
24 Hardware Packaging ML064-01 1
25 Embers HPL604-02 1
26 Solenoid AF-1110S 1
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37
REPLACEMENT PARTS LIST
For replacement parts, call our customer service department at
1-866-573-0674,
8:00 a.m - 4:30 p.m., EST, Monday - Friday or e-mail [email protected],
Part. Description
Part #
QTY
SSEB24RT SSEB30RT
1 Grate Assembly SSEB30RT100 SSEB30RT100
1
2 Ignitor PIMSC1-01 PIMSC1-01
1
3 Dual Fuel Regulator RV83FI-4/9 RV83FI-4/9
1
4 Dual Fuel ODS NDD0308-400 NDD0308-400
1
5 Air Shutter Assembly FBB28D11 FBB28D11
1
6 Selector Valve YDF06 YDF06
1
7 Knob MDL304B MDL304B
1
8 Selector Valve Bracket SSEB30RT009 SSEB30RT009
1
9 Remote control valve AF-1110 AF-1110
1
10 Receiver box UN3 UN3
1
11 Receiver Box Housing RS-1A RS-1A
1
12 Remote control CON1001TH CON1001TH
1
13 Rear Log Bracket SSEB30RT016 SSEB30RT016
1
14 Log 1 SSEB30RT301 SSEB30RT301
1
15 Log 2 SSEB30RT302 SSEB30RT302
1
16 Log 3 SSEB30RT303 SSEB30RT303
1
17 Log 4 SSEB30RT304 SSEB30RT304
1
18 Log 5 SSEB24RT305 SSEB30RT305
1
19 Log 6 SSEB30RT306 SSEB30RT306
1
20 Log 7 SSEB30RT307 SSEB30RT307
1
21 Log 8 SSEB24RT308 SSEB30RT308
1
22 Log 9 SSEB30RT309 SSEB30RT309
1
23 Log 10 SSEB30RT310 SSEB30RT310
1
24 Complete Log Set SSEB24RT300 SSEB30RT300
1
25 Hardware Packaging ML064-01 ML064-01
1
26 Embers HPL604-02 HPL604-02
1
27 Solenoid AF-1110S AF-1110S
1
(Item #0112970 Model #SSEB24RT & Item #0114757 Model #SSEB30RT)
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39
2-YEAR LIMITED WARRANTY
The manufacturer warrants this product to be free from defects in workmanship and material
present at time of shipment from the factory for two (2) years from the date of purchase. This
warranty applies only to the original purchaser. The manufacturer agrees to correct such
defect at no charge or, at our option, replace the product with a comparable or superior model.
To obtain warranty service, call our customer service department at 1-866-573-0674. You
may be required to present a copy of your sales receipt as proof of purchase. All costs of
removal and reinstallation are the expressed responsibility of the purchaser. Any damage to
the product by accident, misuse, improper installation, or by afxing accessories not produced
by the manufacturer, are the purchaser’s responsibility. The manufacturer assumes no
responsibility whatsoever for installation during the warranty period.
There is no further expressed warranty. The manufacturer disclaims any and all implied
warranties. The manufacturer shall not be liable for incidental, consequential, or special
damages arising at or in connection with product use or performance except as may otherwise
be accorded by law. This warranty gives you specic legal rights, and you also have other
rights which vary from state to state. This warranty supersedes all prior warranties
This product may be covered by one or more of the following patents: (United States) 7013886,
7434447, 7607426, 7654820, (Europe) 07009672, 07024044, 08004868 or other U.S. and foreign
patents pending.
Printed in China
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