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5100
Cause
Printer error has occurred.
What to Do
If you are printing, press the printer's Stop button to cancel printing, then turn off the printer.
Check the following:
• Make sure print head holder motion is not impeded by tapes for securing the print head holder during
transportation, jammed paper, etc.
Remove any impediment.
• Confirm that the print head lock lever is locked securely.
Push both tabs of the print head lock lever until each clicks into place.
• Make sure the ink tanks are properly installed.
If the front (innermost) part of the ink tank is sticking up, push the ink tank until it clicks into place.
Turn the printer back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
Important
• When you clear the jammed paper or protective material that is preventing the print head holder from
moving, be careful not to touch the components inside the printer. The printer may not print out
properly if you touch it.
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