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WARRANTY
Damage or equipment failure due to
unauthorized installation, relocation, repair,
improper or negligent assembly of the
Product or any accessories, or maintenance
(other than in each case that is caused by a
Peloton authorized service technician or at
the direction of Peloton), normal wear and
tear, use of the Product beyond its design
and its intended purpose, use of the Product
with parts or accessories from third parties,
or with parts or accessories not originally
intended for or compatible with the Product,
or any use contrary to the instructions in the
Peloton Product User Manual (if applicable),
the technical specifications or other
published guidelines relating to the Product.
Damage or equipment failure due to
accident, abuse, improper or abnormal
use, neglect, corrosion, discoloration of
paint or plastic (or any other change in
cosmetic appearance that does not affect
performance), theft, vandalism, fire, flood,
wind, lightning, freezing or other natural
disasters or acts of God of any kind,
electrical wiring, power reduction, power
fluctuation or power failure from whatever
cause, unusual atmospheric conditions,
collision, introduction of foreign objects, or
modifications that are unauthorized or not
recommended by Peloton.
Incidental or consequential damages; or
economic loss, loss of property or profits,
or loss of enjoyment or use. To the extent
permitted by applicable law, Peloton is not
responsible or liable for indirect, special,
incidental or consequential damages,
economic loss, loss of property or
profits, loss of enjoyment or use, or other
consequential or punitive damages of any
nature whatsoever in connection with the
purchase, use, repair or maintenance of
equipment or parts, and Peloton will not
provide monetary or other compensation
for any such repairs or replacement parts
costs, including but not limited to gym
membership fees, work time lost, cost of
substitute equipment, diagnostic visits,
maintenance visits or transportation.
Some States do not allow the exclusion or
limitation of incidental or consequential
damages, so the above limitation or
exclusion may not apply to you.
Use of the Product for commercial purposes
or for any use other than normal use in a
single family or household.
Any attempt to move, repair, or assemble
fitness equipment creates a risk of injury
and property damage (including a risk of
damage to the Product itself). Peloton is
not responsible or liable for any damage or
injury incurred during, or as a result of, any
move, repair, attempted repair, or assembly
of equipment by anyone other than a
Peloton authorized service technician. All
moves, repairs or assemblies attempted by
you or your agents are undertaken AT YOUR
OWN RISK and Peloton will have no liability
for any injury to persons or property arising
from such attempted moves, repairs or
assemblies.
Labor will no longer be covered by this
Limited Warranty if the Product is moved
outside of Peloton’s sales area
What do you need to do to make a claim
under the Limited Warranty?
To make a claim under this Limited
Warranty, you must, upon discovering any
nonconformity or defect:
• cease using the Product;
• provide Peloton Member Support with:
• the serial number or order number
of your Product (if applicable);
• a copy of the dated receipt, or
other proof of purchase indicating
the date purchased;a description
of the nonconformity or defect;
and
• photographs of the nonconformity
or defect where they may assist
Peloton Member Support to
assess the claim.
• If Peloton Member Support determines
that it is necessary to return the
Product or a component, Peloton
Member Support will arrange for a
collection of the Product or provide
you with a pre-paid shipping label for
the components. You must follow all
directions provided by Peloton Member
Support and ensure that the defective
Product or components are properly
packed to protect it from damage
during shipping. If you do not do so,
Peloton will not be responsible for any
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