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subzero.com | 17
Troubleshooting
ODOR
• The unit should be cleaned before using for the first
time. This will clear any odors that may have been
trapped during shipping.
• Replace the air purification cartridge.
• Clean the unit and shelving thoroughly.
• Uncovered food could create an odor, which may
require cleaning.
• Remove and clean the drain pan located behind the
kickplate, and reinstall.
Troubleshooting
ICE PRODUCTION
No ice.
• Verify
or appears in the freezer external display.
• Verify the ice maker has been on for at least 24 hours.
• Verify the freezer temperature is near 0°F.
• Verify the ice container is properly installed.
• Verify the ice maker arm in the down position.
• Verify water is being supplied to the unit.
• Verify the water filter has been replaced within the last
12 months and installed properly.
• Verify the water filter has been removed if a reverse
osmosis filtration system is being used.
Blue or green ice.
• Possible copper supply line corrosion. Contact a
plumber to clean or replace.
Black flecks in the cubes.
• Stop use and contact Sub-Zero Factory Certified
Service.
Bad taste.
• Defrost the freezer and clean with soap and water.
• Place coee grounds or charcoal briquettes in the
freezer to absorb odor.
Hollow cubes.
• Clean the condenser. Contact Sub-Zero Factory
Certified Service if unresolved.
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