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Problem Possible solution
The appliance stops during operation. Make sure that the water container is
empty. Press Start/Pause to start the pro‐
gram again.
Load is too small, increase the load or
use the Time Drying program.
The cycle time is too long or unsatisfacto‐
ry drying result.
1)
Make sure that the weight of the laundry
is suitable for the duration of the pro‐
gram.
Make sure that the filter is clean.
The laundry is too wet. Spin the laundry
in the washing machine again.
Ensure that the room temperature is
higher than +5°C and lower than +35°C.
Optimal room temperature is 18°C to
25°C.
Set the Time Drying or the Extra Dry pro‐
gram.
2)
The App cannot connect to the dryer. Check if your smart device is connected
to the wireless network.
Check your home network and router.
Restart the router.
Contact your wireless service provider if
there are problems with the wireless net‐
work.
The dryer, the smart device, or both,
need to be configured again.
The App frequently cannot connect to the
dryer.
Try to move the home router as near the
dryer as possible or consider purchasing
a wireless range extender.
Turn the microwave off. Avoid using the
microwave and the Remote Control of the
dryer at the same time. The microwaves
disrupt the Wi-Fi signal.
The display shows .
If you want to set a new program, deacti‐
vate and activate the appliance.
Make sure that the options are suitable
for the program.
1)
After maximum 5 hours, the program ends automatically.
2)
It can happen that some area remains humid when drying big items (e.g. bed sheets ).
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