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Troubleshooting
Run for like 5 mins then shuts off just received
Problem
Solutions
The battery was charged up to 30% battery capacity before shipping for safety.
Please fully charge the battery before first use.
Turn on for about 10s then shuts off even though it have been chargingProblem
Solutions
Please detach the metal tube and motorized brush, test the vacuum motor ONLY and
see if it works properly.
1. If the vacuum motor works, please connect the motorized brush with the vacuum
motor directly to check if the brush spins.
2. If the vacuum motor doesn't work, send us a video, and we'll further confirm.
How to make the video?
1. Charge the battery fully
(over 5 hours)
2. Clean the filter which is
inside the dustbin
3. Disassemble the metal tube
and the motorized brush
4. Just press once on the ON trigger and trigger the motor
head (along with the dustbin and the battery)
5. Take a video for the
light status
Roller brush stops spinning
Problem
Solutions
1. Please check whether the roller brush is tangled by hair.
2. Please detach the metal tube, and connect the motorized brush with the vacuum
motor directly to check if the brush works.
If the motorized brush spins and the LED light is on, then it's the problem of the
metal tube.
If the LED light is on but the motorized brush doesn't spin, then it's the problem
of the motorized brush.
Weak Suction PowerProblem
Solutions
1. Check whether the battery needs charging.
2. Check if the dustbin, Metal Filter, or HEPA is full of dust.
3. Check if the Filters were installed correctly.
4. Check if there is any blockage in the tube, or roller brush that is tangled by hair.
Please empty the dustbin, wash the Metal Filter with cool water, and clean the
HEPA with the cleaning gadget, replace the HEPA if necessary.
Abnormal motor soundProblem
Solutions
Check if the blockage and whether the Metal Filter and HEPA are not installed correctly.
Battery cannot bechargedProblem
Solutions
1. Use the correct adaptor offered by inse
2. Make sure the power cord is plugged tightly
If the solutions above cannot solve the problem, or the issue you met is not listed, please feel free to
contact us via email for further support.
Email : [email protected]
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