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WARRANTY
LIMITED WARRANTY FOR DIRT DEVIL® PRODUCT / TWO YEAR LIMITED WARRANTY (DOMESTIC USE)
Failure to register the product does not diminish
product warranty rights.
If this product is not as warranted, contact TTI
Floor Care North America Customer Service at
1-800-321-1134. Please have available the
proof of purchase and model number for the
warranted product.
WHAT THIS WARRANTY COVERS: This limited
warranty provided by Royal Appliance Mfg.
Co., doing business as TTI Floor Care North
America (referred to hereafter as “Warrantor”)
applies only to products purchased in the U.S.
(including its territories and possessions), a
U.S. Military Exchange, or Canada. When used
and maintained in normal household use and in
accordance with the Owner’s Guide, this product
is warranted against original defects in material
and workmanship for TWO years from the date
of original purchase (the “Warranty Period”). If
Warrantor determines that the issue you are
experiencing is covered under the terms of this
warranty (a “covered warranty claim”), we will,
at our sole discretion and free of charge (subject
to the cost of shipping), either (i) repair your
product; (ii) ship you a replacement product,
subject to availability; or (iii) in the event that
the applicable parts or replacement are not
reasonably available, ship you a similar product
of equal or greater value. In the unlikely event
that we are unable to repair your product or ship
a replacement or similar product, we reserve
the right, at our sole discretion, to issue you
a refund or store credit (if applicable) of the
actual purchase price at the time of the original
purchase as reflected on the original sales
receipt. Parts and replacements may be new,
refurbished, lightly used, or remanufactured, in
Warrantor’s sole discretion.
WHO THIS LIMITED WARRANTY COVERS: This
limited warranty extends only to the original
retail purchaser, with original proof of purchase
from Warrantor or an authorized dealer of
Warrantor products, in the U.S., U.S. Military
Exchanges, and Canada.
WHAT THIS WARRANTY DOES NOT COVER: This
warranty does not cover use of the product
in a commercial operation (such as maid,
janitorial, and equipment rental services, or any
other income-generating activity); improper
maintenance of the product; the product if it has
been subject to misuse, negligence, neglect,
vandalism, or the use of voltages other than that
on the data plate of this product. This warranty
does not cover damage resulting from an act
of God, accident, owner’s acts or omissions,
service of this product by other than Warrantor
or a Warrantor authorized service provider (if
applicable), or other acts beyond the control of
Warrantor. This warranty also does not cover use
outside the country in which the product was
initially purchased, or resale of the product by the
original owner. Pick-up, delivery, transportation,
and house calls are not covered by this warranty.
In addition, this warranty does not cover any
product that has been altered or modified, or
repairs made necessary by normal wear or the
use of other products, parts, or accessories
which are either incompatible with this product
or adversely aect this product’s operation,
performance, or durability. Normal wear items
are not covered under this warranty. Depending
on the product, normal wear items may include,
but are not limited to, belts, filters, brush rolls,
blower fans, blower and vacuum tubes, and
vacuum bags and straps.
OTHER IMPORTANT TERMS: This warranty
is not transferable and may not be assigned;
any assignment made in contravention of
this prohibition is void. This warranty shall be
governed and construed under the laws of the
state of North Carolina. The Warranty Period will
not be extended by any replacement of batteries,
parts, or products or by virtue of any repair
performed under this warranty.
THIS LIMITED WARRANTY IS THE EXCLUSIVE
WARRANTY AND REMEDY, AND ALL EXPRESS AND
IMPLIED WARRANTIES OTHER THAN THE LIMITED
WARRANTY SET FORTH ABOVE, INCLUDING IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, ARE EXPRESSLY
DISCLAIMED. IN NO EVENT WILL WARRANTOR BE
LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL
OR CONSEQUENTIAL DAMAGES OF ANY KIND OR
NATURE TO OWNER OR ANY PARTY CLAIMING
THROUGH OWNER, WHETHER BASED IN CONTRACT,
NEGLIGENCE, TORT, OR STRICT PRODUCTS LIABILITY
OR ARISING FROM ANY CAUSE WHATSOEVER,
EVEN IF THIS WARRANTY FAILS OF ITS ESSENTIAL
PURPOSE. TO THE EXTENT PERMITTED BY
APPLICABLE LAW, NO WARRANTIES THAT ARISE
BY OPERATION OF LAW, IF APPLICABLE, SHALL
EXCEED THE DURATION OF THE LIMITED WARRANTY
PROVIDED HEREIN. Warrantor’s liability for
damages to you for any costs whatsoever arising
out of this statement of limited warranty shall be
limited to the amount paid for this product at the
time of original purchase.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages, disclaimers of implied warranties, or
limitations on the duration of implied warranties,
so the above exclusions, disclaimers, and/or
limitations may not apply to you. This warranty
gives you specific legal rights, and you may also
have other rights, which vary from state to state.
GENUINE PARTS AND ACCESSORIES: We
recommend using only with genuine Dirt Devil®
parts, and accessories. Damage caused by use
with other than genuine Dirt Devil® parts, and
accessories is not covered by and may void your
warranty.
TROUBLESHOOTING
WARNING: Unplug cord from electrical outlet before servicing.
Find available replacement parts and accessories at DirtDevil.com
If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call customer service at 1-800-321-1134 prior to continuing use.
Always identify your cleaner by the complete model number. (The model number appears on the bottom of the cleaner.)
PROBLEM POSSIBLE SOLUTION
My vacuum will not turn ON 1. Always be sure to plug it in firmly.
2. The Thermal Protector may have been activated–unplug your vacuum and let cool for 30 minutes. If this does not work, there may be no voltage in the
wall plug.
3. Check the fuse or breaker in your home. If there is a blown fuse or tripped breaker, replace the fuse in your home or reset the breaker.
My vacuum is hard to push 1. Adjust the height of the nozzle to a higher setting.
My vacuum is losing suction and/or not picking up 1. Be sure to empty the dirt cup if it is full. Check that the dirt cup is properly assembled and installed onto the appliance.
2. You may have a clogged filter or a clog in the system. Refer to the Maintenance section in this manual for directions on removing clogs.
3. Your filter may be dirty, for optimal performance, rinse every 6-12 months. Refer to the Maintenance section for more direction on how to clean your
filter.
4. Change the nozzle height, adjust setting for appropriate floor/carpet type for deepest clean, use the lowest position.
5. Check to see if the hose if fully inserted into the handle valve and dirt cup inlet.
My brush roll is not spinning 1. Unplug and remove any hair or other blockages around the brush roll.
2. Replace the belt.
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