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Appendix
Troubleshooting
Before contacting a Samsung Service Centre or an authorised service centre, please
attempt the following solutions. Some situations may not apply to your Watch.
You can also use Samsung Members to solve any problems you might encounter while
using your device.
The Watch displays network or service error messages
•
When you are in areas with weak signals or poor reception, you may lose reception.
Move to another area and try again. While moving, error messages may appear
repeatedly.
•
Please note that models with the appendix “UD,” if purchased in Germany, cannot
receive signals in LTE TDD bands in the following countries: Belgium, Denmark,
Germany, France, Luxemburg, Netherlands, Austria, Poland, Switzerland, Czech
Republic. If you are in an LTE TDD-only service area, you may lose reception. Move to
another area and try again.
•
You cannot access some options without a subscription. For more information,
contact your carrier.
Your Watch does not turn on
When the battery is completely discharged, your Watch will not turn on. Fully charge the
battery before turning on the Watch.
The touch screen responds slowly or improperly
•
If you attach a screen protector or optional accessories to the touch screen, the
touch screen may not function properly.
•
If you are wearing gloves, if your hands are not clean while touching the touch
screen, or if you tap the screen with sharp objects or your fingertips, the touch screen
may malfunction.
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