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149 Using the Parental Settings function
150 Audio and Video Functions for the Visually or Hearing
Impaired
155 Using Voice Assistants on the TV
156 Using Other Functions
158 HbbTV
159 Using a TV Viewing Card (“CI or CI+ Card”) (For India Only)
162 Teletext Feature
Precautions and Notes
166 Before Using the Recording and Timeshift Functions
168 Supported broadcasting audio options
169 Read Before Using Apps
170 Read Before Using the Internet Function
172 Read Before Playing Photo, Video or Music Files
186 Read After Installing the TV
187 Supported Resolutions for UHD Input Signals
188 Resolutions for Input Signals supported by 8K models
(QN7**B Series or higher)
189 Supported Resolutions for FreeSync (VRR)
190 Read Before Connecting a Computer (Supported
Resolutions)
193 Supported Resolutions for Video Signals
195 Read Before Using Bluetooth Devices
196 Sufx : Parental Rating - Thailand only
197 Licences
Troubleshooting
Picture Issues
198 The screen is ashing or has become dark
199 The picture is not bright, or the picture colours do not look
clear
199 The picture colours are black and white or do not look the
way they should look
200 The TV automatically turns off by itself
200 TV (The Frame TV) cannot be turned off.
200 Unable to power on
201 The TV remains on or does not turn on automatically.
201 Unable to nd a Channel
202 The TV image does not look as good as it did in the store.
202 Displayed video looks blurry
202 The picture is distorted.
203 There is a dotted line on the edge of the screen.
203 The picture won’t display in full screen.
203 The Subtitle function in the TV menu is deactivated.
203 Subtitles appear on the TV screen.
203 The HDR of the connected external device turns off.
Sound and Noise Issues
204 How can I connect an audio device to the TV?
204 There is no sound or the sound is too low at maximum
volume.
204 The picture is good but there is no sound.
204 HDMI (eARC) is connected, and there is no sound.
205 The speakers are making an odd sound.
205 The sound is interrupted.
205 Whenever a function is used on the TV or the channel is
changed, the TV voices the activity. The TV explains in voice-
over the video scenes displayed on the screen.
205 The TV audio is not being played through the Sound bar or
A/V receiver.
206 The sound is not heard clearly.
206 The volume of the external device cannot be adjusted.
206 I want to turn the TV and audio device off and on at the
same time.
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