Axis TW1200 Body Worn Mini Bullet Sensor User Manual

Axisbodywornsolution

AXISW100BodyWornCamera

AXISW700DockingStation1-bay

AXISW701DockingStation8-bay

AXISW800SystemController

AXISTW1200MiniBulletSensor

AXISTW1201BodyWornMiniCubeSensor

UserManual

Axisbodywornsolution

TableofContents

ThisistheAxisbodywornsolution.............................3

What'snewinthelatestrelease?...................................3

Getstarted................................................5

Installyoursystem..........................................6

Congureyoursystem.......................................7

AccessAXISBodyWornManagerforthersttime....................7

OpenAXISBodyWornManager....................................8

Contentdestinations.............................................8

Systembackup.................................................9

Aboutcameraproles............................................9

Createacameraprole...........................................11

Createauser...................................................12

Importbodywornusers..........................................13

Addcameras...................................................13

Cameraassignment..............................................13

Extendthesystem...............................................14

Addsystemcontrollers...........................................15

Certicates....................................................15

Automaticrecordingactivation....................................16

Recordlocationdata.............................................

Limitaccesstorecordings.........................................18

Cloudextensions................................................

Emailnotications..............................................

Manageusers..............................................22

Transferacameratoadifferentuser...............................

Removeauser..................................................

Maintenance...............................................23

..............................................................23

Changepassword...............................................23

Downloadsystemreport..........................................23

Transferacameratoanotherbodywornsystem.......................

Removesystemhardware.........................................

Replacesystemhardware.........................................24

Resetsystemorhardware.........................................

Removepairedequipment........................................25

Systemrestore..................................................

Adjustdateandtime.............................................28

Upgradesystemrmware.........................................29

Downgradesystemrmware......................................29

Systemcontroller...........................................30

Camerauserguide..........................................32

Productoverview................................................

Dailyuse......................................................

Bodyworncameraerrorfeedback..................................

AXISTW1201MiniCubeSensor....................................39

AXISBodyWornAssistant........................................41

Troubleshooting............................................

Basictroubleshooting............................................

Dashboard.....................................................49

Generaltroubleshootingsteps.....................................49

Learnmore................................................51

Securepasswords...............................................51

Needmorehelp?............................................52

Contactsupport.................................................52

SharingdatawithAxis...........................................52

Axisbodywornsolution

ThisistheAxisbodywornsolution

TheAxisbodywornsolutionconsistsofAxisbodyworncameras,Axisdockingstations,Axissystemcontrollers,andacontent

destination.AXISBodyWornManageristhewebapplicationwhereyoucancongureandmanageyourbodywornsystem.

AXISBodyWornAssistantisanapplicationformobiledevicesthatconnectsdirectlytothebodyworncameraand,forinstance,

letsyouviewrecordedvideo.

AnoptionalRFIDreadercanbeconnectedtothesystemcontroller.Itletsthecamerauserself-assignanyavailablebodyworn

camera,usingtheirself-assigntag.

Whenyouplacethecamerainthedockingstation,thedockingstationchargesthecamera’sbattery,andthecameraconnectstothe

system.Thesystemcontrollerthenseamlesslytransfersalldatafromthecameratothecontentdestinationofyourchoice.The

systemcontrolleralsokeepsthecamerasup-to-datewiththelatestrmwareandsettings,andmonitorsthehealthoftheAxis

bodywornsolution.

Thesystemissupportedbydifferenttypesofcontentdestinationssuchasevidencemanagementsystems(EMS),videomanagement

systems(VMS),andmediaservers.YoucanusetheBodyWornIntegrationAPItointegratewithanythirdpartyVMSorEMS.Go

towww.axis.com/developer-community-introtojointheAxisDevelopercommunity,andgetaccesstotheBodyWornIntegration

APIdocumentation.

TheAxisbodywornsolution

What'snewinthelatestrelease?

Ofoadingexibility-Largesystemswithsystemcontrollersindifferentlocationsgivethecamerauserthepossibilitytodocka

cameraanywhereduringaworkshift.Thesystemensuresallrecordingsaretransferredsecurelywhenswitchingbetweendifferent

systemcontrollersevenbeforeanofoadiscomplete.Thisprovidesimprovedexibilitytothecamerauserto,forexample,respond

toanalarmandbringthecameraatanytimeduringofoad,andthencompletetheofoadatanysystemlocation.

Systembackupandrestore-Thesystembackupsavesallyourcongurations.Itletsyourestorethebodywornsysteminthe

unlikelyeventthatthesystemcontroller,onwhichthesystemwasinitiallycreatedon,malfunctions.Thebackupisupdatedevery24

hours.SeeSystemrestoreonpage26formoreinformation.

Axisbodywornsolution

ThisistheAxisbodywornsolution

Emailnotications-Youcanreceiveemailsfromthebodywornsystemnotifyingyouifconnectiontocontentdestinationislost,

connectiontoextensionsystemcontrollerislost,ifsystemcontrollerstoragespaceislow,orifthesystembackupsynchronization

failed.Thenoticationshelpreducetimespentmonitoringthesystemhealth.SeeEmailnoticationsonpage20formore

information.ThisfeaturerequiresaccesstoCloudextensionsonpage18.

Improvedsystemstatusoverview-TheDashboard

givesyouabetteroverviewofyourdevicesandsystemhealth.Italsohighlightsanyissuesthatrequireattention.Ifthereareany

issuesthepagegivesyoueasyaccessandhelptoxtheproblem.

Periodicreminderwhenrecording-Thecameravibratesperiodicallywhilerecordingasareminderandasreassuranceforthe

camerauser.Youcanselectapreferredintervalfortheperiodicreminder,orturnitoffcompletely,inthecameraprole.

Axisbodywornsolution

Getstarted

Therecommendedworkowtoinstallandcongureyoursystemis:

1.Installyoursystemonpage6

2.OpenAXISBodyWornManagerandconguresystemsettings.SeeAccessAXISBodyWornManagerforthersttimeon

page7

3.Createacameraproleonpage11

4.Createauseronpage12

5.Addcamerasonpage13

6.Ifyou’reusingxedcameraassignment,Assignacameratoauser.Alternatively,ifyou’reusingself-assigncamera

assignment,seeSetupself-assigncameraassignment.

Towatchthisvideo,gotothewebversionofthisdocument.

www.axis.com/products/online-manual/58704#t10138319

GettingstartedwiththeAxisbodywornsolution

Itispossibletoaddmorethan40camerastoyoursystembyaddingmoresystemcontrollers.Theextensionsystemcontrollers

becomeinstancesoftheexistingsystem.Allsettingsareinheritedfromthesystemtotheextensionsystemcontrollers.Theusersand

camerasthatareaddedtotheextensionsystemcontrolleraremanagedthroughAXISBodyWornManager.Forinformationon

howtoextendyoursystembyaddingmoresystemcontrollers,seeExtendthesystem.

Axisbodywornsolution

Installyoursystem

Note

Youneedthesehardwarecomponentstoinstallabodywornsystem:

•Systemcontroller(s)

•Dockingstation(s)

•Bodyworncamera(s)

•Acomputer

•OptionalRFIDreaderforself-assigncameraassignment.

•Networkcables

•WealsorecommendusingaUPS(UninterruptiblePowerSupply)toavoidunexpectedsystemshutdowns.

1.Connectthesystemcontrollertoyournetwork.

2.ConnectthedockingstationstotheDockingstationsportsonthesystemcontroller.

3.Optionally,connecttheRFIDreadertothesystemcontrollerUSBconnector.

4.Connectacomputertothesamenetworkasthesystemcontroller.

5.Poweronthedevices.

6.Dockthecameras.

7.ContinuetoAccessAXISBodyWornManagerforthersttimeonpage7

Axisbodywornsolution

Conﬁgureyoursystem

AccessAXISBodyWornManagerforthersttime

Note

•UseAXISIPUtilityversion4.14orlater.

•Beforeyoustart,makesureyouhavethe:

-latestrmwareavailable.Youcandownloaditataxis.com.

-contentdestinationconnectionleavailable,seeContentdestinations.

1.Findthesystemcontrolleronyournetwork:

1.1Gotoaxis.com/support/downloadsanddownloadAXISIPUtility.

1.2StartAXISIPUtility.

1.3Usetheserialnumber,thatyoucanndontheundersideofthesystemcontroller,tolocatethesystem

controllerinthelist.

1.4Inthesearchresultlist,double-clickyoursystemcontroller.AXISBodyWornManageropensinyourbrowser.

2.Followthewizardtosetupthesystem:

-SelectCreateanewsystemifyouareconguringasinglesystemcontrollersetup,orifyouareconguringthe

rstsystemcontrollerinamultisystemcontrollersetup.SelectExtendanexistingsystemifyouwanttoadd

moresystemcontrollerstoyourexistingsystem.Inthisstepyoucanalsochooseyourpreferredlanguagefor

thebodywornsystem.

-Createanadministratoraccount.Youradministratorusernameisroot.

-Installthelatestrmware.Downloadthelatestrmwareataxis.com.

-TheSystemrestorekeyisanimportantsecurityfeature.ThebodywornsystemrequiresaSystemrestorekeyfor

certainoperations.Theseoperationsincludeforinstance,reestablishingtheconnectionbetweenthebodyworn

systemandtheexistingcameras,afterreplacingasystemcontrollerthathasfailed.

-TheSuperadminpassphraseprovidesextrasecurityforthebodywornsystem.Systemcriticalactions,for

examplerestoringthesystem,requirevericationwiththeSuperadminpassphrase.Itisalsorequiredwhen

unlockingacamerathatforsecurityreasonsislockedandcan'tbeusedinthesystem.Thepassphrasecan’t

bechanged.

-DownloadtheSystemrestorekeytoyourcomputerandstoreitinasecurelocation.

-Nameyourbodywornsystem.Thismakesiteasieridentifyingitinyourcontentdestinationandindifferent

cloudservices,andwhenyoureceiveemailnoticationsaboutcriticalsystemevents.Youcanchangethe

systemnameunderSettingsinAXISBodyWornManager.

-Congurenetworksettings.

-Dateandtime.Settingthetimecorrectlyiscriticalforseveralreasons.SeeAdjustdateandtimeonpage

28forinformation.

-Cloudextensions.Thebodywornsystemcomeswithasetofstandardfeaturesoutofthebox.TheCloud

extensionsareasetofadditionalcloud-basedcapabilitiesthat,forexample,giveyouimprovedlocationdata

performance.YoucanchoosetoenableCloudextensionsinAXISBodyWornManageratanytime.However

onceenabled,Cloudextensionscan'tbeturnedoffwithoutresettingthesystem.SeeCloudextensionson

page18formoreinformation.

-Theconnectionleconnectsthebodywornsystemtothecontentdestination.Thecontentdestinationiswhere

yourrecordingsandmetadataarestoredandmanaged.Thebodywornsystemislockedtoacontentdestination

Axisbodywornsolution

Conﬁgureyoursystem

onceconnectedtoit.Tochangetoanothercontentdestination,youneedtoresetthebodywornsystemrst.

SeeContentdestinationsonpage8formoreinformation.

-Selectthepowerlinefrequencythatisusedinyourregion.Withtherightfrequency,thereislessimageicker.

TheAmericanregionsusuallyuse60Hz.Therestoftheworldmostlyuses50Hz.Ifyou'renotsureofyour

region'spowerlinefrequency,checkwiththelocalauthorities.

-Youcanassigncamerastousersintwoways.WithFixedcameraassignmenteveryuserismanuallyassignedto

aspeciccamera.WithSelf-assignthecamerausertapsaself-assigntagonanRFIDreader,connectedtothe

system,topickupanyavailablecamera.ItisnotpossibletoswitchbetweenFixedandSelf-assignwithout

resettingthesystem.SeeCameraassignmentonpage13formoreinformation.

OpenAXISBodyWornManager

1.OpenabrowserandentertheIPaddressorhostnameofthesystemcontroller.

IfyoudonotknowtheIPaddress,seeAccessAXISBodyWornManagerforthersttimeonpage7.

2.Entertheusernamerootandyouradministratorpassword.

AXISBodyWornManageropensinyourbrowser.

Contentdestinations

Thecontentdestinationstoresandmanagesyourrecordingsandmetadata.AcontentdestinationisforinstanceanEMS(evidence

managementsystem),aVMS(videomanagementsystem)oramediaserver.TheAxisbodywornsolutionsupportsanumberof

differentcontentdestinations.

TheyallrequireaconnectionletointegratewiththeAxisbodywornsystem.Theconnectionleisgeneratedinyourcontent

destination.Forinformationabouthowtogeneratetheconnectionle,pleaserefertotheuserhelpinyourcontentdestination.

Theconnectionwiththecontentdestinationalsorequiresthatthenetworkcommunicationisworkingproperly.Thismayinclude

proxy,rewall,andanti-virusconguration.

ConnecttoAXISCameraStation

GototheAXISCameraStationIntegratorGuideforhelponhowtointegrateanAxisbodywornsystemwithAXISCameraStation.

ConnecttoAXISCaseInsight

GototheAXISCaseInsightSystemIntegratorGuideforhelponhowtointegrateanAxisbodywornsystemwithAXISCaseInsight.

Note

Firmware10.2.0.3orlaterisrequiredtoconnecttoAXISCaseInsight.

Integratewiththirdpartyapplications

GotoBodywornintegrationsforhelponhowtointegratewiththirdpartyapplications.

Axisbodywornsolution

Conﬁgureyoursystem

Note

•Thebodywornsystempusheschangestothecontentdestination,forexamplewhenyouadd,remove,orchangeauser,

orwhenyouchangeacameraname.Thistypeofcommunicationisoneway,whichmeansthatthecontentdestination

doesn’tpushcorrespondingchangestothebodywornsystem.

•Youmustconnecttoacontentdestinationbeforeyoucanusethebodywornsystem.

•Werecommendthatyoudeletetheconnectionlefromyourcomputerafterconnectingtothecontentdestination.

•Thebodywornsystemislockedtoacontentdestinationonceconnectedtoit.Tochangetoanothercontentdestination,

youneedtoresetthebodywornsystemrst.

•Neverremoveorresetthecontentdestinationbeforeresettingthebodywornsystem.Alwaysresetthebodywornsystem

rst.Ifyouremoveorresetthecontentdestinationrst,recordingscanremainoncamerasorinthesystemcontrollers,

preventingyoufromresettingthebodywornsystem.Thisisasecurityfeatureensuringthatallevidenceisuploaded

tothecontentdestination.

AssociaterecordingswithauserinAXISCaseInsight

ArecordingtransferredtoAXISCaseInsightisnowassociatedwithauser.TheAXISCaseInsightusercorrespondstotheperson

wearingthecamera.

Thismakesiteasiertosearchforandcollectrecordingsmadebyaspecicperson,forexamplewhencreatingacase.

SeeCreateauseronpage12forinformationonhowtoassociaterecordingswithauserinAXISCaseInsight.

Systembackup

Thesystembackupsavesallyourcongurations.Itletsyourestorethebodywornsystemintheunlikelyeventthatthesystem

controller,onwhichthesystemwasinitiallycreatedon,malfunctions.Thebackupincludesallusers,cameraproles,camera

assignment,andsystemsettings.Thebackupisupdatedautomaticallyevery24hours.Systembackupisavailableonsystems

withmorethanonesystemcontroller.

Tocongurethesystembackup:

1.GotoSettings>Systembackup.

2.ClickCongure.

3.SelectSystemcontrollerbackup.

4.Selecttheextensionsystemcontrollerthatyouwanttosavethebackupto.

5.ClickSave.

Note

•Thebackupdoesnotincludeanyrecordedevidence.

•Werecommendthatyouphysicallylabelthebackupsystemcontroller.Thiswillbeyourwayofidentifyingitintheunlikely

eventthatthesystemcontroller,onwhichthesystemwasinitiallycreatedon,malfunctions.

SeeRestoreasystemwithmorethanonesystemcontrolleronpage26ifyouwanttorestoreasystem.

YoucanreceiveasystemnoticationIfthesystembackupfailstosynchronize.SeeEmailnoticationsonpage20.

Aboutcameraproles

UseCameraprolestoapplythesamecamerasettingstoagroupofusers.Youcanforexamplecreatedifferentprolesfortheday

andnightshifts.Adefaultcameraproleisassignedtonewusers.

Axisbodywornsolution

Conﬁgureyoursystem

CamerasettingsSub-setting

Description

Chooseifyouwanttostarttherecording

usingaSingleclickoraDoubleclickof

thefrontbutton.

Recordingactivation

FalldetectionTurnontostartarecordingwhenthe

cameradetectsafall.

Frontrecordingindicator

—

Chooseifyouwantthefrontrecording

indicatortobe

•On

•Off

•Flashing

duringrecording.

WhenAXISTW1201MiniCubeSensor

isconnected,thisbehaviorisappliedto

theminicubesensor’sfrontrecording

indicator.

Notication

—

Choosecamerafeedbackforstartingand

stoppingrecordings:

•Beepandvibration

•Beeponly

•Vibrationonly

Periodicrecordingreminder

—

Thecameravibratesperiodically

whilerecordingasareminderandas

reassurance.Selectapreferredinterval

fortheperiodicreminder,orturnitoff.

Allowsilentmode

—

Allowsthecamerausertoturnthe

display,frontrecordingindicator,beep,

andvibrationonoroff.

Allowaudiorecordingoff

—

Allowsthecamerausertoturnoffthe

microphonewhilerecording.

AXISTW1201MiniCubeSensor

Description

Disablemaincamerafrontbutton

Disablesthemainbodyworncamera'sfrontbutton(used

tostartandstoprecordings)whentheminicubesensoris

connected.Selectthisoptionifyouwanttousetherecording

buttonontheminicubesensoronly.

AXISBodyWornAssistantsettings

Description

Allowaccesstorecordings

Choosewhetherthecamerauserisallowedtoviewrecordings

inAXISBodyWornAssistant,ornot.

Recordingsettings

Sub-setting

Description

Resolution

—

Choosebetween1080pand720pimage

resolution.

Textoverlay

—

Selectthedatatoincludeinthetext

overlay.UserIDisenteredwhenyou

createauser.Locationdatashowsthe

startpositionforarecording.

Axisbodywornsolution

Conﬁgureyoursystem

Recordingsettings

Sub-setting

Description

Turnontorecordaudio. Audio

Optimizeforpostprocessing

Recordaudioinrawformatwithdual

audiochannels.Thisresultsinahigher

bitrate.

Ensuresthatthewholeeventiscaptured

byaddingrecordingtimebeforethe

recordingisstarted.

Thepre-bufferhasadedicatedspace

onthecamerastorage.Whenusing

themaximumresolution1080pinvery

complexsceneswithalotofmovement,

orinlowlight,thepre-buffermemory

cangetfull,resultinginaslightlyshorter

pre-buffertimethancongured.

LengthThepre-buffertimeinseconds.

Pre-buffer

AudioTurnontoincludeaudiointhepre-buffer.

LocationdataAssistedGNSS(ephemeris)

enabled

—

Recordthegeographicalpositionofthe

camerawhenandwherearecordingis

startedandstopped,ifthecamerahas

GPSsignal.

Turnofflocationdataforindooruse.

Locationdataincreasespower

consumption.

Createacameraprole

1.OpenAXISBodyWornManageronpage8

2.GotoCameraproleandselectoneofthepre-conguredcameraproles.

3.Editthecameraprolename.

4.EdittheCamerasettings.

5.EdittheRecordingsettings.

6.ClosetheCameraproletosave.

Example-Camerasettingsforusergroup1onpage1 1andExample-Camerasettingsforusergroup2onpage12showhowdifferent

cameraandrecordingsettingscanbeusedtocreatecameraprolesforspecicneeds.

Example-Camerasettingsforusergroup1

Thefollowingneedswereidentiedforausergroup:

•Getmaximumimageandaudioquality.

•Recordevents(videoandaudio)thathappenedduringthe90secondsbeforetherecordingbutton(Frontbutton)was

pressed.

•Recorddatashowingthelocationwheretherecordingtookplace.

•Enablethecamerausertooperatewithoutbeingdetected,byallowingthecamerausertoturnoffallcamerafeedback

(LED,sound,vibration).

Axisbodywornsolution

Conﬁgureyoursystem

•Allowtheusertoturnoffthemicrophonewhilerecording.

ThetablebelowshowstheRecordingandCamerasettingsthatfullltheneedslistedabove.

NeedRecordingsettings

Camerasettings

MaximumimageandaudioqualityResolution:1080p

Audio:On

SelectOptimizedforpost-processing

Recordbeforepressingbutton

Pre-buffer

:On

Length:90s

Audio:On

Recordlocationdata

Locationdata

:On

OperatewithoutbeingdetectedSelectAllowsilentmode

Turnoffthemicrophonewhilerecording

SelectAllowaudiorecordingoff

1.Enablesdualaudiochannels,optimizedforprocessinginrawformat.Thisresultsinaslightlyhigherbitrate.

2.Thepre-bufferhasadedicatedspaceonthecamerastorage.Whenusingthemaximumresolution1080pinverycomplexsceneswithalot

ofmovement,orinlowlight,thepre-buffermemorycangetfull,resultinginaslightlyshorterpre-buffertimethanconguredinAXIS

BodyWornManager.

3.Locationdataisforoutdooruseonly.WerecommendturningLocationdataoffforindooruse.

Example-Camerasettingsforusergroup2

Thefollowingneedswereidentiedforausergroup:

•Allowusertorecordvideoandaudiocontinuouslyduringalongshift,bysavingstorageandbattery.

•Helppeopleunderstandthattheyarebeingvideorecorded(bymakingsurethatthecameraalwaysindicatesthatit

isrecording).

•Allowtheusertoturnoffthemicrophonewhilerecording.

ThetablebelowshowstheRecordingandCamerasettingsthatfullltheneedslistedabove.

NeedRecordingsettings

Camerasettings

RecordcontinuouslyResolution:720p

Audio:On

De-selectOptimizeforpost-processing

Locationdata

:Off

Showthatcameraisrecording

De-selectAllowsilentmode

Turnoffthemicrophonewhilerecording

SelectAllowaudiorecordingoff

1.Locationdataisforoutdooruseonly.WerecommendturningLocationdataoffforindooruse.

Createauser

Abodywornuserinthesystemisthelinkbetweenarecordingandthepersonusingabodyworncamera.

Tocreateauser:

1.GotoUsers.

2.Click

toaddanewuser.

3.Enteruserinformation:

3.1Nameoftheuser.

Axisbodywornsolution

Conﬁgureyoursystem

3.2User'suniqueIDwithintheorganization.ThisIDcandisplayedintheoverlay.

3.3Optionally,entertheAXISCaseInsightusername.

Note

•Thisoptionispresentedonlyifyou’reusingAXISCaseInsight.

•Whenyouenterauser’semailaddressasusername,acorrespondingguestuseriscreatedinAXISCaseInsight.

Thisguestuserhasnoaccesstoanyrecordedevidenceinthesystem.Accessrightsfortheuseraremanagedin

AXISCaseInsight.

•Youcan’tenterorchangetheusernameforanexistinguser.Todothis,youmustremovetheuserandadditagain.

3.4ChooseaCameraprole

4.ClickAdduser.

Importbodywornusers

ThebodywornsystemallowsyoutoimportyourbodywornusersfromaCSVUTF-8(Commadelimited)le.Thisisthemostefcient

waytoaddnewusers,aswellasupdateusernamesandcameraprolesforexistingbodywornuserswithauserID.

Toimportbodywornusers:

1.GotoUsers.

2.Openthecontextmenu

andclickImportusers.

3.DownloadtheCSVtemplate,whichshowsyouthecorrectformatfortheusersanduserIDs.

4.EntertheusersanduserIDsintheCSVle.

5.ClickSelectCSVleandselectthelethatyoucreated.

6.ResolveanyconictsshowninthestatuswindowandthenclickImport.

Addcameras

1.Dockthecamerayouwanttoaddtoyoursystem.AllcameraLEDswillashwithamberlight.

2.GotoDevices.

3.Inthecameralist,clickNew.

4.IntheAddcameraslist,selectthecamera(s)youwanttoaddandclickAdd.AllLEDsstopashingwhenthecamerahas

beenaddedsuccessfully,whichmaytakeacoupleofminutes.

Cameraassignment

Therearetwowaystoassignacameratoauser:

Fixedcameraassignment-Thebodywornsystemadministratorassignsaspeciccameratothecamerauser.Thecamerauser

alwaysusesthesamebodyworncamera.SeeAssignacameratoauser

Self-assigncameraassignment-Thecamerausertapsaself-assigntagonanRFIDreaderconnectedtothesystem.Thesystem

thenassignsanavailablecameratotheuser.AllLEDsontheself-assignedcameraashgreen,whichmeansthattheusercanundock

thecamera.Forself-assigncameraassignmentsetup,seeSetupself-assigncameraassignment.

Note

Acameradoesn’tfunctionunlessauserisassignedtoit.AllLEDsashredwhenyouundockittoindicatethatauser

mustbeassignedtothecamerabeforeuse.

Axisbodywornsolution

Conﬁgureyoursystem

Assignacameratoauser

1.GotoDevices.

2.Openthecamerayouwanttoassign.

3.IntheAssignedtolist,selectauser.

Setupself-assigncameraassignment

Towatchthisvideo,gotothewebversionofthisdocument.

www.axis.com/products/online-manual/58704#t10160563

Setupself-assigncameraassignment

Note

•Self-assigncameraassignmentmodeisaccessedthroughthesystemsetupwizard,andisavailableafterasystemreset.

•TheRFIDreaderrequiredforthissetupisExternalRFIDCardReader125kHz+13.56MHzwithNFC(USB).

•AlwaysinstallyourRFIDreader(s)inthesamelocationasyourdockingstations.

Tosetupself-assigncameraassignment,youneedtopairthebodywornuserwithaself-assigntag:

1.ConnecttheRFIDreadertothesystemcontroller.WaitfortheLEDonthereadertolightupgreen,whichtakesabout15

seconds.Thereadernowhasthecorrectrmwareandisreadyforuse.

2.DisconnecttheRFIDreaderfromthesystemcontroller.

3.ConnectthesameRFIDreadertothecomputerthatyouuseforaccessingAXISBodyWornManager.

4.InAXISBodyWornManager,gotoUsers.

5.Selecttheuserthatyouwanttopairtheself-assigntagwith.

6.Click

topairnewequipment.

7.ClickPair(Self-assigntag).

8.Taptheself-assigntagontheRFIDreadertoregisterit.Keeptappinguntilalldotsturnblue.

9.DisconnecttheRFIDreaderfromthecomputer.

10.ConnectthesameRFIDreadertothesystemcontroller.

Nowthecamerausercanusethetagtoself-assignabodyworncamera.

Extendthesystem

1.Connectthenewsystemcontrollertothesamenetworkastheexistingbodywornsystem.

Axisbodywornsolution

Conﬁgureyoursystem

2.Accessthenewsystemcontroller,seeAccessAXISBodyWornManagerforthersttime.

3.SelectExtendanexistingsystem.

4.CreateanadministratorpasswordandclickOkay.

5.TypeintheIPaddressofthesystemcontrollerthatyouinitiallycreatedthebodywornsystemon,andclickConnect.

6.Addthenewsystemcontrollertothebodywornsystem,seeAddsystemcontrollers.

Addsystemcontrollers

1.Installthenewsystemcontroller,seeExtendthesystem

2.GotoDevices.

3.Inthesystemcontrollerlist,clickNew.

4.IntheAddsystemcontrollerslist,selectthesystemcontroller(s)youwanttoaddandclickAdd.

Certicates

Certicatesauthenticatedevicesonanetwork,andenableencryptedwebbrowsingusingHTTPS.Werecommendusingcerticates

tosecurelyconnecttoyourbodywornsystem.

Tosecurelyconnecttoyourbodywornsystem:

1.Createacerticatesigningrequest

2.UseyourCA(certicateauthority)tosigntheCSR(certicatesigningrequest).

3.Installcerticate

Createacerticatesigningrequest

1.GotoSettings>Certicates.

2.ClickCreate.

3.InCreateself-signedcerticate,enteryourvaluesandclickCreate.

4.Openthecontextmenu

nexttothenewcerticate.

5.ClickCreatesigningrequest.

6.InCreatecerticatesigningrequest,clickCreate.

7.IntheSigningrequestdialog,copythewholetextandpasteitintoalewiththelename<filename>.csr.

Note

Alternatively,youcancreateasigningrequestforthealreadyexistingDefault(self-signed)certicate.

Installcerticate

1.GotoSettings>Certicates.

2.ClickInstall.

3.ClickSelectleandlocateyoursignedcerticatewiththelename<filename>.crt.

4.ClickInstall.

Axisbodywornsolution

Conﬁgureyoursystem

5.Openthecontextmenunexttothecerticate.

6.ClickActivate.

Note

Theinstalledcerticategetsitsnamefromtheuploaded.crtle,minusthesufx.Thisnamemustbeunique.

Automaticrecordingactivation

Incombinationwithpre-buffer,automaticrecordingactivationensuresthatthewholeincidentiscapturedwithouttheneedforthe

camerausertomanuallystartarecording.Recordingcanbestartedautomaticallyusing:

•Falldetectiononpage16

•Unholsterdetectiononpage16

Falldetection

Falldetectiontriggersvideorecordingautomaticallywhenthepersonwearingthecamerafalls.Incombinationwithpre-buffer,

thisfeatureensuresthatthewholeincidentiscapturedwithoutmanualactivation.

Toturnonfalldetection:

1.GotoCameraproles.

2.Openthecameraprolethatyouwanttoedit.

3.TurnonFalldetection.

Unholsterdetection

Aholstersensordetectsunholsteringtoautomaticallytriggervideorecording.Incombinationwithpre-buffer,thisfeatureensures

thatthewholeincidentiscapturedwithoutmanualactivation.ThisfeaturerequirespairingtheuserwithaYardarmholstersensor.

Towatchthisvideo,gotothewebversionofthisdocument.

www.axis.com/products/online-manual/58704#t10163346

Setupaholstersensorforyourbodyworncamera

Toenableunholsterdetection:

1.Makesuretheholstersensorisdisconnectedfromitspowersupply.

2.GotoUsersandselecttheuserthatyouwanttopairtheholstersensorwith.

3.Clicktopairnewequipment.

4.ClickPair(Holstersensor).

Axisbodywornsolution

Conﬁgureyoursystem

5.Dockthecamera(dooneofthefollowing,basedoncameraassignmentmethod):

-Fixedcameraassignment:Dockthecameraassignedtothebodywornuserthatyouwanttopairtheholster

sensorwith.

-Self-assigncameraassignment:Makesureacameraisdocked.

6.Enterthe6digitserialnumberfoundontheholstersensor.

7.Undockthecamera(dooneofthefollowing,basedoncameraassignmentmethod):

-Fixedcameraassignment:Undockthecameraandwaitforittostart.OperationstatusLEDlightsupgreen.

-Self-assigncameraassignment:Self-assignacamera,undockit,andwaitforittostart.Operationstatus

LEDlightsupgreen.

8.Connectpowersupplytotheholstersensor.

9.ThewirelessconnectivitystatusLEDonthecamerapulsesyellowtoshowthatthepairingstarted.Waitforthewireless

connectivitystatusLEDonthecameratolightupgreen,whichindicatesasuccessfulpairing(cantakeupto20seconds).

ThewirelessconnectivitystatusLEDlightsupredifthepairingfailed.

10.Disconnectpowerfromtheholstersensor.

11.Installtheholstersensorandunholstertomakesurethepairingwassuccessful.TherecordingLEDonthecamera

shouldlightupred.

12.Dockthecamera.

Aftercompletingthepairing,checkthepairingstatusfortheholstersensorunderPairedequipment.Greenstatusshowsthatthe

pairingisregisteredinthebodywornsystem.

Toconnectthecameratoaholstersensorinthedailyuse,undockthecameraandmakesurethatitisintheholstersensor’srange

within10minutesafterundocking.Undernormalcircumstancestherangeis5–10m(16–33ft.).

Recordlocationdata

YoucanturnonLocationdatatorecordthegeographicalpositionofthecamera.IfthecamerahasGPSsignal,itsavesitsposition

whenandwherearecordingisstartedandstopped.Thismeansthatthecameracansaveuptotwopositionsforeachrecording.This

locationdataistransferredtothecontentdestinationandisusefulwhenmanagingrecordingsandbuildingcases.

Note

Locationdataisforoutdooruseonly.WerecommendturningLocationdataoffforindooruse.

ToturnonLocationdata:

1.GotoCameraproles.

2.OpenthecameraproleforwhichyouwanttoturnonLocationdata.

3.TurnonLocationdata.

Note

Differentcontentdestinationsmaypresentoruselocationdataindifferentways.Forexample,itcanbeusedforsearching

recordings,orbedisplayedinamaporbookmarkforarecording.

Youcanalsoincludethestartpositionforarecordingasanoverlayinthevideo.Todothis,gotothecameraproleandselect

LocationdataintheTextoverlaysection.

Axisbodywornsolution

Conﬁgureyoursystem

Limitaccesstorecordings

TheAllowaccesstorecordingssettingletsyoudecidewhetherthecamerausercanviewrecordingsinAXISBodyWornAssistant,or

not.Youcanturnitonoroffinthecameraprole.Toturnoffaccesstorecordings:

1.GotoCameraproles.

2.Opentheproleyouwanttoedit.

3.DeselectAllowaccesstorecordings.

Cloudextensions

Thebodywornsystemcomeswithasetofstandardfeaturesoutofthebox.TheCloudextensionsareasetofadditionalcloud-based

capabilities.

Availablecloudextensionsare:

AssistedGNSS(ephemeris)-Improvesthelocationdataperformance,andhelpsdecreasethetimeittakestogettherstx.

Emailnotications-Thenoticationshelpreducetimespentmonitoringthesystemhealth.SeeEmailnoticationsonpage20

formoreinformation.

Note

Onceenabled,Cloudextensionscan'tbeturnedoffwithoutresettingthesystem.

Toturncloudextensionson:

1.GotoSettings>Cloud.

2.TurnCloudextensionson.

3.SelectaCloudserverlocation.

Note

•Toenablecloudextensions,youalsoneedtomakesurethatyourbodywornsystemhasaccessto*.bodyworn.axis.cloud.

•TheCloudserverlocationisthegeographicallocationwhereyourdataisstored.Youcanonlychangethecloudserver

locationbyresettingthebodywornsystem.

Thesearethehostnamesusedbybodyworn.axis.cloudthatthesystemmusthaveaccesstowhensettingupandwhenusing

cloudextensions:

Global,*.bodyworn.axis.cloud

RegionDomainPortPurpose

Global

logs.bodyworn.axis.cloud

443(HTTPS)

Endpointforuploadingzipped

logsfromsystemcontroller.

(AzureFrontDoor)

Global

ags.bodyworn.axis.cloud

443(HTTPS)

APIforfeatureags.Proxy

forapi.agsmith.com.(Azure

FrontDoor)

Global

agnss.bodyworn.axis.cloud

443(HTTPS)

APIforfetchingAssistedGNSS

(GPS)datales.(AzureFront

Door)

Global

api.bodyworn.axis.cloud

443(HTTPS)APIforglobalendpoints(i.e.

fetchingRegions).(Azure

FrontDoor)

Axisbodywornsolution

Conﬁgureyoursystem

Global,*.bodyworn.axis.cloud

RegionDomainPortPurpose

Global

dispatchse1-st.axis.com:443

dispatchse1-st.axis.com:80

dispatchse2-st.axis.com:443

dispatchse2-st.axis.com:80

dispatcher-st.axis.com:443

dispatcher-st.axis.com:80

dispatchus1-st.axis.com:443

dispatchus1-st.axis.com:80

dispatchjp1-st.axis.com:443

dispatchjp1-st.axis.com:80

195.60.68.120:443

195.60.68.120:80

195.60.68.121:443

195.60.68.121:80

443(TLS)

80(TLS)

Systemcontrollerregional

onboarding.Usedfor

establishingtrustand

registeringthesystem

controllertoaregional

onboardingservice.The

systemcontrollermaytry

toestablishconnectionsto

anyoftheseaddresses.If

thesystemcontrollercan’t

establishconnectionitwilltry

anotherentryinthelist.This

meansthatitisokaytoallow

connectionstoonlyasubset,

forexample,"dispatchse1-

st.axis.com:443"and

"dispatchus1-

st.axis.com:443".We

recommendallowing

connectionstomorethan

oneforserviceavailability

reasons.

Global

oakcgi.o3c.axis.com

443(HTTPS)

Systemcontrollerregional

onboarding.Used

forretrievingowner

authenticationkeywhich

isrequiredforregisteringthe

systemcontrollertoaregional

onboardingservice.

Europe(Germany),*.de.bodyworn.axis.cloud

RegionDomainPortPurpose

EUGermany

logs.de.bodyworn.axis.cloud

443(HTTPS)

Endpointforuploadingzipped

logsfromsystemcontroller.

(AzureFrontDoor)

EUGermany

ags.de.bodyworn.axis.cloud

443(HTTPS)

APIforfeatureags.Front

forapi.agsmith.com.(Azure

FrontDoor)

EUGermany

agnss.de.bodyworn.axis.cloud

443(HTTPS)

APIforfetchingAssistedGNSS

(GPS)datales.(AzureFront

Door)

EUGermany

device.de.bodyworn.axis.cloud

443(HTTPS)

APIendpointonboarding

systemcontrollers.Used

forinitiatingonboarding

sequence.

EUGermany

axisbws-de.azure-devices.net

443(HTTPS,WSS)

Endpointusedforapplication

communicationbetween

systemcontrollerandcloud.

(AzureIoTHub)

Axisbodywornsolution

Conﬁgureyoursystem

Europe(Germany),*.de.bodyworn.axis.cloud

RegionDomainPortPurpose

EUGermany

o3c-01.de.body-

worn.axis.cloud

o3c-02.de.body-

worn.axis.cloud

443(HTTPS)

Systemcontrollerregional

onboarding.Thesystem

controlleridentiesitselfwith

atrustedcerticateandwill

getAzureIoTHubcredentials

inreturn.

EUGermany

[email protected]

worn.axis.com

N/A

Emailnoticationsaresent

fromthisemailaddress.

NorthAmerica(US),*.useast.bodyworn.axis.cloud

RegionDomainPortPurpose

USEast

logs.useast.body-

worn.axis.cloud

443(HTTPS)

Endpointforuploadingzipped

logsfromsystemcontroller.

(AzureFrontDoor)

USEast

ags.useast.body-

worn.axis.cloud

443(HTTPS)

APIforfeatureags.Front

forapi.agsmith.com.(Azure

FrontDoor)

USEast

agnss.useast.body-

worn.axis.cloud

443(HTTPS)

APIforfetchingAssistedGNSS

(GPS)datales.(AzureFront

Door)

USEast

device.useast.body-

worn.axis.cloud

443(HTTPS)

APIendpointonboarding

systemcontrollers.Used

forinitiatingonboarding

sequence.

USEast

axisbws-useast.azure-

devices.net

443(HTTPS,WSS)

Endpointusedforapplication

communicationbetween

systemcontrollerandcloud.

(AzureIoTHub)

USEast

o3c-01.useast.body-

worn.axis.cloud

o3c-02.useast.body-

worn.axis.cloud

443(HTTPS)

Systemcontrollerregional

onboarding.Thesystem

controlleridentiesitselfwith

atrustedcerticateandwill

getAzureIoTHubcredentials

inreturn.

USEast

[email protected]

worn.axis.com

N/A

Emailnoticationsaresent

fromthisemailaddress.

Emailnotications

Youcanreceiveemailsfromthebodywornsystemnotifyingyouaboutthefollowingcriticalevents:

•Lostconnectiontocontentdestination

•Lostconnectiontoextensionsystemcontroller

•Systemcontrollerstoragespaceislow

•Failedtosynchronizesystembackup

Toturnonsystemnotications:

Axisbodywornsolution

Conﬁgureyoursystem

1.GotoSettings>Emailnotications.

2.Enteryouremailaddress.

3.Optionally,selectSendatestemailtoverifytheaddress.

4.ClickSet.

Tostopreceivingthenotications,removetheemailaddressandclickSet.

Note

•TheEmailnoticationsfeaturerequiresaccesstoCloudextensions.

•Tosendemailnoticationstomorethanoneperson,useamailinglist.

Axisbodywornsolution

Manageusers

Transferacameratoadifferentuser

Important

Assigningacameratoadifferentusermayaffecttheuserstructureinyourcontentdestination.Makesuretoupdatethe

userstructurethereaswellifneeded.

1.Assignacameratoauseronpage14

2.Gotoyourcontentdestinationandmaketherequiredchangestotheuserstructure.

Removeauser

1.GotoUsers.

2.Clicktheuseryouwanttodelete.

3.Openthecontextmenu

4.ClickRemove.

Important

Neverremovebodywornusersfromyourcontentdestination.AlwaysuseAXISBodyWornManagertoremoveusers.

Axisbodywornsolution

Maintenance

Alwaysinitiateallbodywornsystemmaintenance,suchasresettingthesystem,orremovingacamera,fromAXISBodyWornManager.

Changepassword

1.GotoSettings>Password.

2.Enteryouroldpasswordandyournewpassword.

3.ClickSave.

Downloadsystemreport

Youcandownloadasystemreportfromyourbodywornsystem.Axissupportusesthesystemreportfortroubleshooting.

1.GotoSupport>Systemreport.

2.ClickDownloadsystemreport.

3.SendtheletoAxissupport.

Note

Asystemreportincludesthesystemcontrollerthatyouaresigned-into,andthecamerasthatare,orhavebeendockedtoit.

Thelatestlogsfromacameraareincludedafterit'sdocked.

Todownloadasystemreportfromasystemcontroller,thatispartoftheextendedsystem:

1.Accessthesystemcontroller.

2.Openthecontextmenu

3.ClickDownloadsystemreport.

4.SendtheletoAxissupport.

Transferacameratoanotherbodywornsystem

Touseabodyworncamerainanothersystem,youmustrstremovethecamerafromyourcurrentsystem.Thenyoucanaddthe

cameratothenewsystem.

Totransferacameratoanotherbodywornsystem:

1.Removethecamerafromyourcurrentsystem,seeRemoveacameraonpage23.

2.FollowtheinstructionsinAddcamerastoaddthecamerainthenewsystem.

Removesystemhardware

Youcanremovecamerasandextensionsystemcontrollersfromthebodywornsystem.

Removeacamera

Note

Youcanremoveacamerabothdockedandundocked.Ifyouchoosetoremovethecamerawhenit’sundocked,allcontentis

transferred,andthecameraisremovedafterit’sdocked.Whenthecontenttransferiscomplete,thecameraisresetto

factorydefaultwiththelatestuploadedrmware.

Axisbodywornsolution

Maintenance

Toremoveacamerafromthebodywornsystem:

1.GotoDevices.

2.Clickthecamerayouwanttoremove.

3.Openthecontextmenu

4.ClickRemove.

Important

Neverremovebodyworncamerasfromyourcontentdestination.AlwaysuseAXISBodyWornManagertoremovecameras.

Removeanextensionsystemcontroller

Note

•AlwaysremovetheextensionsystemcontrollerfromthesysteminAXISBodyWornManagerbeforeyouphysically

disconnectit.

•Whenyouremoveasystemcontrollerfromthebodywornsystem,allcontentistransferredtothecontentdestination,and

thesystemcontrollerisresettofactorydefaultsettings.

Toremoveanextensionsystemcontrollerfromthebodywornsystem:

1.GotoDevices.

2.Clickthesystemcontrolleryouwanttoremove.

3.Openthecontextmenu

4.ClickRemove.

Replacesystemhardware

Youcanreplacecamerasandsystemcontrollersinthebodywornsystem.

Replaceacamera

1.Dockthecamerathatyouwanttoreplace.

2.WaitforthestorageLEDonthecameratoturngreen,whichmeansthatallrecordingsaretransferred.

3.OpenAXISBodyWornManagerandremovethecamerathatyouwanttoreplace,seeRemoveacamera.

4.Undocktheoldcamera.

5.Addthenewcameratothesystem,seeAddcameras.

Replaceextensionsystemcontroller

Toreplaceasystemcontroller,thatispartoftheextendedbodywornsystem:

1.Removetheoldsystemcontroller,seeRemoveanextensionsystemcontroller.

2.Addthenewsystemcontroller,seeAddsystemcontrollers.

Replacesystemcontroller

Ifthesystemcontrollerthatyoucreatedthesystemonhasfailed,youmayneedtoreplacethesystemcontrollerandrestorethe

system,seeRestoreasystemwithasinglesystemcontroller.

Axisbodywornsolution

Maintenance

Resetsystemorhardware

Youcanresetcameras,systemcontrollers,ortheentirebodywornsystem,tofactorydefaultsettings.

Resetcamera

Toresetacameratofactorydefaultsettings,removeitfromthebodywornsystem,seeRemoveacamera.

Resetextensionsystemcontroller

Youcanresetanextensionsystemcontrollertofactorydefaultsettingsbyremovingitfromthebodywornsystem,seeRemovean

extensionsystemcontroller.

Ifyoucan’taccessthebodywornsystemthroughAXISBodyWornManager,youcanreseteachextensionsystemcontrollerby

accessingthemseparately:

1.Accesstheextensionsystemcontroller.

2.Openthecontextmenu

3.ClickResetsystemcontroller

Note

Thebackupextensionsystemcontrollercan’tberesettofactorydefaultsettings.

Resetsystem

Important

•Neverremoveorresetthecontentdestinationbeforeresettingthebodywornsystem.Alwaysresetthebodywornsystem

rst.Ifyouremoveorresetthecontentdestinationrst,recordingscanremainoncamerasorinthesystemcontrollers,

preventingyoufromresettingthebodywornsystem.Thisisasecurityfeatureensuringthatallevidenceisuploaded

tothecontentdestination.

•Neverremovecamerasorusersinthecontentdestinationbeforethey’reremovedinAXISBodyWornManager.

Toresettheentirebodywornsystemtofactorydefaultsettings:

1.Removeallcameras,seeRemoveacamera.

2.Ifpossible,disablethecorrespondingcamerasinthecontentdestination.

3.Removeallextensionsystemcontrollers,seeRemoveanextensionsystemcontroller.

4.GotoSupport>Systemreset.

5.ClickResetsystem.

Removepairedequipment

1.GotoUsers.

2.Clicktheuserthatyouwanttoremoveapairingfrom.

3.Locatetheequipmentthatyouwanttoremove,andopenthecontextmenu.

4.ClickRemove.

Note

WhenapairingbetweenabodywornuserandAXISBodyWornAssistantisremovedfromthebodywornsystem,itstill

remainsinAXISBodyWornAssistant.ToreplacetheexistingpairinginAXISBodyWornAssistant,seeReplaceexistingpairing.

Axisbodywornsolution

Maintenance

Systemrestore

Youcanrestoreasystemintheunlikelyeventthatthesystemcontroller,onwhichthesystemwasinitiallycreatedon,malfunctions.

Restoringasystemwithmorethanonesystemcontrollerisdifferentfromrestoringasystemwithasinglesystemcontroller:

Morethanonesystemcontroller-Letsyourestorethesystem,includingallusers,cameraproles,cameraassignment,andsystem

settings.Whenyourestorethesystemfromabackupsavedonanextensionsystemcontroller,itbecomesthesystemcontroller

whereyouaccessAXISBodyWornManager.Thesystemrestoretakesaboutthesameamountoftimeittakestorestartthesystem.

SeeRestoreasystemwithmorethanonesystemcontrolleronpage26forinformationonhowtorestorethesystem.

Singlesystemcontroller-Letsyoureplacethesystemcontroller,andreestablishtheconnectionbetweenthebodywornsystemand

theexistingcameras.SeeRestoreasystemwithasinglesystemcontrollerforinformationonhowtorestorethesystem.Torestore

thesystem,youneedyourlatestSystemrestorekey,seeDownloadSystemrestorekey.

Restoreasystemwithmorethanonesystemcontroller

RestoringthebodywornsystemrequiresaSystembackuponpage9.

Torestorethebodywornsystem:

1.Accesstheextensionsystemcontrollercontainingthesystembackup(entertheIPaddressofthesystemcontroller

inawebbrowser).

2.Openthecontextmenu

3.ClickRestoresystem.

4.EntertheSuperadminpassphrase.

5.ClickRestore.

6.Reestablishtheconnectionbetweentherestoredsystemandtheexistingextensionsystemcontrollers:

6.1Resetallextensionsystemcontrollers,seeResetextensionsystemcontrolleronpage25.

6.2Congureallextensionsystemcontrollers,seeExtendthesystemonpage14.

7.Reestablishtheconnectionbetweenthebodywornsystemandtheexistingcameras.seeUnlockcamerasonpage27.

Important

Remembertore-congurethebackupwhenthesystemrestoreisdone.Thepreviousbackupsystemcontrollerisnowwhere

youaccessAXISBodyWornManager.Youalsoneedtoreplacethemalfunctioningsystemcontrollerwithanewone.

Restoreasystemwithasinglesystemcontroller

1.Installanewsystemcontroller.

2.Accessthenewsystemcontroller,seeAccessAXISBodyWornManagerforthersttime.

3.ClickCreateanewsystem.

4.IntheSystemrestorekeystepofthesystemsetup,clickuploadanexistingSystemrestorekey,torestorethesystem.

5.EnteryourSuperadminpassphrase.

6.ClickSelectleandselectyourSystemrestorekey.

7.ClickUpload.

8.Finishthesystemsetup.

9.Unlockcameras.

Axisbodywornsolution

Maintenance

Important

•Restoringasystemwithonlyonesystemcontrollermeansreestablishingtheconnectionbetweenthebodywornsystemand

theexistingcameras.Itdoesn’trestoresystemcongurations,suchasusers,cameraproles,contentdestination,etc.

•YoucanonlyrestoreasystemifyouhavetheSystemrestorekey.YoumaynotbeabletodownloadaSystemrestore

keyifthesystemhasfailed.WerecommendthatyoudownloadtheSystemrestorekeyduringtheinitialsystemsetup,

andstoreitinasecurelocation.

DownloadSystemrestorekey

TherearetwowaystodownloadtheSystemrestorekey:

•TheSystemrestorekeyisgeneratedanddownloadedduringthesystemsetup.

•YoucanalsodownloadaSystemrestorekeyatanytimeinAXISBodyWornManager

TodownloadtheSystemrestorekeyinAXISBodyWornManager:

1.GotoSupport>Systemrestorekey.

2.ClickDownloadSystemrestorekey.

3.EntertheSuperadminpassphrasethatyoucreatedinthesystemsetup.

4.ClickDownloadandstoretheSystemrestorekeyinasecurelocation.

Important

•TheSystemrestorekeyispassphraseprotected.

•AlwaysstoretheSystemrestorekeyandtheSuperadminpassphraseinasecureway.

Unlockcameras

Youcanunlockacamera,thatforsecurityreasonsislocked,andcan'tbeusedinthesystem.Tounlockcameras,youneedtoenter

theSuperadminpassphrasethatyoucreatedduringthesystemsetup.

Tounlockacamera:

Axisbodywornsolution

Maintenance

1.GotoDashboard

2.OpenthecamerawithstatusLocked.

3.EnteryourSuperadminpassphrase.

4.ClickUnlock.

Adjustdateandtime

Allbodyworncamerasinthebodywornsystemgetthesamedateandtimeasthesystem.

Important

•WerecommendusingNTPserver(DHCP)orNTPstaticandfallbackserverasopposedtoManualtime,astheseensure

anaccuratesystemtime.

•Thetimeandtimezoneofyourbodywornsystemmustalwaysmatchthetimeandtimezoneofthecontentdestination.

•Ifthetimesetinthebodywornsystemisincorrect,timedifferencemaypreventtheGPSfromprovidinglocationdatain

therecording.

•Acorrectsystemtimeiscriticalwhenusingrecordingsasevidencematerial.

Tosetthedateandtime:

1.OpenAXISBodyWornManageronpage8

2.GotoSettings>Dateandtime.

Axisbodywornsolution

Maintenance

Upgradesystemrmware

Thebodywornsystemdetectsnewsystemrmwareversionswhentheyarereleased.AnoticationappearsinAXISBodyWorn

Manager.

Note

Automaticsystemrmwaredetectionrequiresthatthesystemhasaccesstohttps://www.axis.com.

Toupgradethesystemrmware:

1.GotoSettings>Firmware.

2.Clickthelinkaxis.com,thattakesyoutotheFirmwarepageonaxis.com.

3.Downloadthenewrmware.

4.InAXISBodyWornManager,clickChoosele...toselectthenewsystemrmwarele.

5.ClickUploadandinstall.

Asystemrmwareupgradetakeseffectimmediately.Allsystemcontrollersinthesystemareupgraded.Whentheupgradeisdone,

thesystemrestarts.Un-dockedcamerasareupgradedondocking.

Downgradesystemrmware

Note

Downgradingtoanearlierrmwareversionrequiresresettingthebodywornsystem.Neveruploadanearlierrmware

versiondirectlyinAXISBodyWornManager.

Todowngradethebodywornsystemtoanearlierrmwareversion:

1.Resetsystemonpage25.

2.Createanewbodywornsystemanduploadtheearlierrmwareversionduringthesetupwizard,seeAccess

AXISBodyWornManagerforthersttimeonpage7.

Axisbodywornsolution

Systemcontroller

Thesystemcontrolleristhecentralintegrationandmanagementpointofthebodywornsolution.Itcontrolsthetransferofevidence,

fromthebodyworncameratothecontentdestinationinasecureway.

Note

TheSystemcontrollerisnotastoragedevice.Thebodywornsystemonlyworkswhenit’sconnectedtoacontentdestination,

wheretherecordingsarestored.

NumberNameDescription

StatusLED

Green:Thesystemcontrollerisreadyto

use.

Amber:Storagewarning.Lessthan8%

storageleft.

Red:Generalwarning.Connectionwith

Contentdestinationfailed,orstorage

error.

Powerbutton

Seetablebelow.

StorageLEDGreen:Standby

Flashinggreen:Accessingstorage

Red:Storageerror

USBconnector

Axisbodywornsolution

Systemcontroller

Iwantto...Actionneeded

Information

TurnonthesystemcontrollerPressthepowerbutton.ThestatusLEDturnsamber.ThestatusLEDturns

greenwhenthesystemcontrollerisreadyforuse.

TurnoffthesystemcontrollerPressandholdthepowerbutton

untilthestatusLEDturnsamber.

ShutdownbeginswhenthestatusLEDturns

amber.Thesystemcontrollerisoffwhenthe

statusLEDturnsoff.

Axisbodywornsolution

Camerauserguide

Productoverview

Powerbutton

Frontrecordingindicator

Display

Topbutton

Functionbutton

Cameralens

Frontbutton

Axisbodywornsolution

Camerauserguide

NumberNameDescription

Dockingstatus

Green:Cameraisreadytouse(battery

charged,lestransferred,softwareupto

date).

Pulsingamber:Batterycharging,

letransfer,softwareupdate(any

combinationof)isongoing.

RecordingstatusRed:Recording

OperationstatusGreen:Standby,readytouse

Flashinggreen:Lessthan0.5hoursof

battery(redbatterystatus)orstorage

(redstoragestatus)left

Amber:Recordingnotpossible(storage

error,softwareerror,orotheroperational

error)

Batterystatus

Green:>1hourleft

Amber:0.5–1hoursleft

Red:0–0.5hoursleft

StoragestatusGreen:>1hourofrecordingleft

Amber:0.5–1hoursofrecordingleft

Red:0–0.5hoursofrecordingleft

MicrophoneLightsupifyou’veturnedoffthe

microphone

WirelessconnectivitystatusLightsupgreen:Paired

Pulsingamber:Pairing

Lightsupred:Pairingfailed

Cameraextension

Green:Cameraextensionconnected

Pulsingamber:Switchingbetween

camerasourceswhenconnectingthe

cameraextensiontothebodyworn

camera.Recordingisdisabled.

Red:Cameraextensionerror

Dailyuse

Iwantto...Actionneeded

Information

TurnonmycameraPressthepowerbutton.ThestatusLEDspulseamberuntilthecamerais

readyforuse.ThentheoperationstatusLEDturns

green.Thistakesabout15s.

TurnoffmycameraPressandholdthepowerbuttonfor

5s.

Thecameravibratesandbeeps.

Axisbodywornsolution

Camerauserguide

StartarecordingPressthefrontbuttononce.

Thecameravibrates,beepsandthefrontrecording

indicatorturnsonwhentherecordingstarts.

StoparecordingPressthefrontbuttonforatleast

4s.

Thecameravibratesandbeepswhentherecording

stops.

Turnoffmicrophone(audioisonby

default)

Pressthefunctionbuttonforat

least3s.

MicrophoneLEDon.

Turnonmicrophone

Pressthefunctionbuttonforat

least3s.

MicrophoneLEDoff

TurnonsilentmodePressthetopbuttonforatleast3s.Turnsoffthedisplay,frontrecordingindicator,

beep,andvibration.

TurnoffsilentmodePressthetopbuttonforatleast3s.Turnsonthedisplay,frontrecordingindicator,

beep,andvibration.

Checkremainingbatterycapacity

Pressthetopbuttonandcheckthe

batterystatusonthedisplay.

Green:>1hourleft

Amber:0.5–1hoursleft

Red:0–0.5hoursleft

Checkremainingstoragecapacity

Pressthetopbuttonandcheckthe

storagestatusonthedisplay.

Green:>1hourofrecordingleft

Amber:0.5–1hoursofrecordingleft

Red:0–0.5hoursofrecordingleft

1.ThiscanbeconguredinAXISBodyWornManager.

DownloadandprinttheAXISW100DailyUseGuidetohelpthecamerausersintheirdailywork.

AXISW100DailyUseGuide

Axisbodywornsolution

Camerauserguide

Startingashift

Werecommendcheckingafewthingsbeforestartingashift:

•Beforeyouundockthecamera,makesurethatthedockingstatusisgreen,whichindicatesthatthebatteryischarged,all

lesaretransferred,andthatthesoftwareisuptodate.

•Ifyou’reusingself-assigncameraassignment,tapyourself-assigntagontheRFIDreader.AllLEDsontheself-assigned

cameraashgreen,indicatingthatit’sreadytobeundocked.Youmustundockthecamerawithin15secondsafter

tappingtheself-assigntag.Onlyoneusercanself-assignacameraatatime.

•Ifyou’reconnectingthecameratoaholstersensor,makesurethatitisinthecamera’srangewithin10minutesafteryou

undockthecamera.Undernormalcircumstancestherangeis5–10m(16–33ft.).

•Whenyouundockthecamera,itrestarts.Thistakesabout20seconds,afterwhichthecameraisreadytouse.

•Cleanthewindow,usingadry,nonabrasivecloth.SeeCleaningformorecleaningrecommendations.

•Optionally,usetheliveviewinAXISBodyWornAssistanttocheckyourcameraimage,makingsurethatitisworking

properlyandthatthecameraorientationisokay.

Endingashift

Important

Alwaysdockyourbodyworncameraafterashift.Thisensuresthat:

•thecamerabatteryischargedbeforethenextshift

•allcontentisuploadedtothesystemcontroller

•thecamera’ssoftwareisuptodate

•camerasettingsandusercongurationissynchronizedwiththesystem

•Whenyoudockthecamera,itrestarts.Afterabout10secondsthestatusLEDsstartpulsingwithamberlight.Afteranother

10secondsthecamerastartsuploadingcontent.ThedockingstatusLEDshowsamberlight.

•Ittakes3–6.5hourstofullychargeadepletedbattery.

•Thetimetouploadrecordedvideovaries.Forexample,12hoursofrecordedvideocantakeuptoabout30minutesto

uploadtothesystemcontroller,dependingonthebitrateofthevideorecordings.

Note

Ifacameraisnotdockedforeightweeks,it’slockedbythesystemforsecurityreasons,seeUnlockcameras.

Batteryhealth

Toensureoptimalbatterycapacitythroughoutthelifeoftheproduct,followtheserecommendationsonnormaluse.

NO NO

TICE TICE

TICE

•Alwaysusethecamerawithintheoperatingtemperaturerange-20°C(-4°F)to55°C(131°F).Usingthecameraoutside

ofthespeciedtemperaturerangedamagesthebattery.

•Alwayschargethecamerawithinthechargingtemperaturerange-0°C(32°F)to40°C(104°F).Chargingthecamera

outsideofthespeciedtemperaturerangedamagesthebattery.

•Donotleavethecamerainyourcar.Temperaturesinparkedcarscanexceedthespeciedtemperaturerange.

•Alwaysrechargeacamerathatisturnedoffwithalowbattery,assoonaspossible.Thebatterydischargesovertime,which

shortenstheexpectedbatterylife.

•DonotleaveafullychargedcameraonthedockingstationorconnectedtoUSBchargingforalongtime.Itcanshorten

theexpectedbatterylife.

Toensureoptimalbatterycapacitythroughoutthelifeoftheproduct,followtheserecommendationsonstorage.

Axisbodywornsolution

Camerauserguide

NO NO

TICE TICE

TICE

•AlwaysremovethecamerafromthebodywornsystemthroughAXISBodyWornManagerbeforestoringit.Whenyou

removethecamerafromthesystem,thecameraentersshippingmode,whichensuresahealthybatterylevel.

•Alwaysstorethecameraattherecommendedstoragetemperature.Ifyouarestoringthecameraforlessthan3months,

therecommendedstoragetemperaturerangeis-20°C(-4°F)to45°C(1 13°F).Ifyouarestoringthecameraformorethan3

months,therecommendedstoragetemperatureis25°C(77°F).Storingthecameraoutsideofthespeciedtemperature

damagesthebattery.

•Donotstorethecamerawiththebatteryfullycharged.Doingsoshortenstheexpectedbatterylife.

•Donotstorethecamerawithadepletedbattery.Doingsoshortenstheexpectedbatterylife.

•Ifyouarestoringthecameraformorethan3months,chargethecameraevery3months.

•Donotstorethecameraindampenvironments.Thismayincreasebatterydischargerates.

•Usethecameraatleastonceayearsothatthebatteryisdischargedandchargedagain.Thishelpstoactivatethebattery

andrestoreitsenergy.

Cleaning

Tocleanthebodyworncamera:

•Useanon-abrasive,solvent-freeneutralsoap,ordetergent,withwater.

•Useasoftmicrobercloth,ormoistnon-abrasivesponge.

•Drywithasoftclothtopreventwaterspotting.

NO NO

TICE TICE

TICE

•Neveruseharshdetergents,suchasgasoline,benzeneoracetone,toavoidmaterialdegradation.

•Neveruseabrasivesofanykindtocleanthecamera.

Todisinfectthecamera:

•Usedisinfectionproductswithupto50percentisopropylalcoholontheexteriorsurfacesofthecamera.

•Applywithasoftmicrobercloth,ornon-abrasivesponge.

Chargingthecamera

Tochargethebodyworncamera,alwaysuseoneofthefollowingoptions:

•AXISW700DockingStation1-bay

•AXISW701DockingStation8-bay

•5VDCoutputmobilephonecharger,orpowerbank,withaUSBconnector.

Operatingtime

Operatingtimevariesdependingonhowyouusethebodyworncamera.Thelimitingfactorsofoperatingtimearebatterycapacity,

andstoragespace.Theseareaffectedbypowerconsumption,andrecordingbitrate,respectively.

Factorsthatincreasepowerconsumptionare:

Outdooruse-Whenyouusethecameraoutdoors,theLEDdisplayincreasesitsintensity,whichincreasespowerconsumption.

Locationdata-Whenthecamerapositioningsystemison.

Temperature-+25°C(77°F)istheoptimaloperatingtemperature.Usingthecameraintemperaturesaboveorbelowthisincreases

powerconsumption.

Axisbodywornsolution

Camerauserguide

Movement-Increasedmovementinthescene,orcameramovement.Thecameraprocessorusespowerinrelationtothemovement

inthescene.

Factorsthatincreaserecordingbitrateare:

Movement-Increasedmovementinthescene,orcameramovement.

Imageresolution-Highrecordingresolution.

Light-Lowlightincreasesimagenoise.

Scenecomplexity-Ascenewithfewobjectsandcolors,forinstanceatypicalofce,resultsinalowerbitratethanamore

complexscene.

Note

Thepre-bufferhasadedicatedspaceonthecamerastorage.Whenusingthemaximumresolution1080pinverycomplex

sceneswithalotofmovement,orinlowlight,thepre-buffermemorycangetfull,resultinginaslightlyshorterpre-buffer

timethanconguredinAXISBodyWornManager.

Bodyworncameraerrorfeedback

Usethebodyworncamerafeedbacktoidentifydifferenterrors.Thetablebelowshowsthedifferentcamerabehaviors,whatthey

mean,andhowtosolvetheproblem.

BehaviorWhatitmeansWhattodo

AllLEDsareoffwhenthecamerais

docked

Nouserisassignedtothecamera.•Ifyouareusingxedcamera

assignment,assignausertothe

camera,seeAssignacameratoauser.

•Ifyouareusingself-assigncamera

assignment,thismeansthatthe

cameraisreadytobeself-assigned.

Thecameraisinshippingmode

Addthecamerainthebodywornsystem,seeAdd

cameras.

•Nofeedback

•Cameradoesn’tstart

Thecamerahasrunoutofbattery.

Chargethecamera.

•LED:Operationstatus

amber

•Beep:2short,1long

•Buzz:2short,1long

Recordingnotpossible,SWerroror

otheroperationalerror.

TrytheGeneraltroubleshootingsteps.Ifthe

problempersiststryaxis.com/support.

Axisbodywornsolution

Camerauserguide

BehaviorWhatitmeansWhattodo

•LED:Cameraextension

red,Operationstatus

green

•Beep:1short

•Buzz:1short

Faultysensorcamera,orbodyworn

camera.

Disconnectthesensorcameratoeliminatebody

worncameraerror.Pressthetopbutton.Ifthe

cameraextensionLEDisstillred,thenthereis

somethingwrongwiththebodyworncamera.

IfthecameraextensionLEDisoff,thenthereis

somethingwrongwiththesensorcamera.Try

replacingthesensorcamera.

LED:Allashamber

ThecameraIsnotaddedinthebody

wornsystem.

Addthecameratothebodywornsystem,seeAdd

cameras.

•LED:Allashred

•Beep:intermittent

•Buzz:intermittent

Auserisnotassignedtothecamera.Dockthecameraandassignausertoit,seeAssign

acameratoauser.

LED:Dockingstatusashesamber

GeneralerrorTrytheGeneraltroubleshootingsteps.Ifthe

problempersiststryaxis.com/support.

Axisbodywornsolution

Camerauserguide

BehaviorWhatitmeansWhattodo

LED:Dockingstatusashesamber,

Storagered

Errorwhenuploadingcontenttothe

systemcontroller

Checktheconnectionbetweenthebodyworn

cameraandthedockingstation.Checkthe

connectionbetweenthedockingstationandthe

systemcontroller.Makesurethatthesystem

controllerisokay,seeDashboard.

LED:Dockingstatusashesamber,

Batteryred

Batteryisnotcharging

TrytheGeneraltroubleshootingsteps.Ifthe

problempersiststryaxis.com/support.

1.Thebodyworncameraisinshippingmodeuntilitisdockedandaddedtoabodywornsystem.Shippingmodeisapowersavingmodeused

fortransportationandstorage.

AXISTW1201MiniCubeSensor

AXISTW1201BodyWornMiniCubeSensorconnectstoAXISW100BodyWornCameraviaaUSBcable.Itgivesyoumoreexibility

tochoosehowyouwanttowearthemainbodyworncamera.

Axisbodywornsolution

Camerauserguide

NumberNameDescription

RecordingbuttonUsetherecordingbuttontostartand

stoprecording.

FrontrecordingindicatorLightsupredwhenrecording

USBconnectorConnectstothemainbodyworncamera

Axisbodywornsolution

Camerauserguide

1.YoucanchoosetodisabletheFrontbutton(usedtostartandstoprecordings)onthemainbodyworncamera,anduseonlytherecordingbutton

onAXISTW1201BodyWornMiniCubeSensor.Todothis,gotothecameraproleinAXISBodyWornManager.

Note

AXISTW1201BodyWornMiniCubeSensorhasnobuiltinmicrophone.Ifaudiorecordingiscritical,makesurethe

microphoneonthemainbodyworncameraisfreeofanyobstructions.

AXISBodyWornAssistant

AXISBodyWornAssistantisanapplicationthatletsyou:

•viewrecordedvideo

•viewlivevideo

•viewlocationdataforarecording

•categorizeandadddescriptiontorecordedvideoifsupportedbyyourcontentdestination

•accessuserhelp,includingtheDailyUseGuide

YoucandownloadAXISBodyWornAssistantforAndroidandiOS,onGooglePlayandAppStore,respectively.

Note

•Recordedvideocan’tbesavedtoyourmobiledevice.

•ThevisualwatermarkintheimageisonlyvisiblewhenviewingvideoinAXISBodyWornAssistant.Thepurposeofthevisual

watermarkistopreventanyonefromspreadingvideowithoutthepossibilitytotraceitsorigin.

•YoucanviewtherecordingsinAXISBodyWornAssistantupuntilthemomentyoudockthecamera.Afterdocking,the

systemcontrollertransferstherecordingstothecontentdestinationandemptiesthecamera.

ConnectAXISBodyWornAssistanttoabodyworncamera

Note

BeforeyouconnectAXISBodyWornAssistanttoyourbodyworncameraforthersttime,thebodywornsystem

administratormustpairyourbodywornuserwithAXISBodyWornAssistantonthemobiledevice.

1.OpenAXISBodyWornAssistantonyourmobiledevice.

2.TapConnect.

3.Followtheon-screeninstructionsinAXISBodyWornAssistant.

PairabodywornuserwithAXISBodyWornAssistant

TheconnectionbetweenAXISBodyWornAssistantandthebodyworncamerarequiresapairingbetweenthebodywornuserand

AXISBodyWornAssistant.ThepairinginvolvesAXISBodyWornAssistant,AXISBodyWornManager,andthebodyworncamera.The

QRCode®andthePINcodegeneratedbyAXISBodyWornManagerarescannedandenteredinAXISBodyWornAssistantresulting

inasecurepairing.

Axisbodywornsolution

Camerauserguide

Towatchthisvideo,gotothewebversionofthisdocument.

www.axis.com/products/online-manual/58704#t10156506

PairandconnectAXISBodyWornAssistant

AXISBodyWornManagerofferstwowaystopairabodywornuserwithamobiledevice.

Localpairing-Youhaveaccesstothebodywornuser'scameraandmobiledevice.

Remotepairing-Youdon'thaveaccesstothebodywornuser'scameraandmobiledevice.Thebodywornuserreceivesapairing

requestperemail.

Note

Tocompletethepairing,thecameratopairmustbeassignedtothebodywornuser.

1.GotoUsers.

2.Clicktheuseryouwanttopairwiththemobiledevice.

3.Click

tostartpairing.

4.IntheAXISBodyWornAssistantoption,clickPair.

5.SelectLocalpairingorRemotepairingandclickNext.

6.Followtheon-screeninstructionsinAXISBodyWornManagerandinAXISBodyWornAssistant.

Note

•TheQRCode®andthePINcodearevalidfor24hours.

•YoumustenterthePINcodeinAXISBodyWornAssistantwithin5minutesafteryouundockthebodyworncamera.

•Amobiledevicecanbepairedwithonebodywornuseronly.

•AXISBodyWornAssistantispairedwithabodywornuser.Thismeansthatyoucanconnectanycamerato

AXISBodyWornAssistant,oncethecameraisassignedtothepaireduser.

Replaceexistingpairing

1.Removetheexistingpairing,seeRemovepairedequipment.

Axisbodywornsolution

Camerauserguide

2.Tapthenewpairingicon

inAXISBodyWornAssistant.

3.ConrmthatyouwanttoremovetheexistingpairinginAXISBodyWornAssistant.

4.Startanewpairing,seePairabodywornuserwithAXISBodyWornAssistant.

AXISBodyWornAssistantuserguide

Iwantto...Actionneeded

Skiponeframeforwardorbackward

Double-taptherightsideofthevideotogooneframeforward.

Double-taptheleftsideofthevideotogooneframebackward.

WatchrecordedvideoinslowmotionPressandholdanywhereonthevideo.

Watchrecordedvideo

OpenRecordings.Toviewnewrecordingsyoumayneedto

swipedowntorefreshtheview.

Axisbodywornsolution

Camerauserguide

Watchlivevideofromthecamera

OpenLiveview.

Addacategorytoarecordedvideo

Openthevideoyouwanttocategorize.SwipeopenInformation

fromthebottomofthescreen.Selectoneofthepredened

categories.SeeCategoryandnotesonpage44formore

information.

Addnotestoarecordedvideo

Openthevideoyouwanttoaddnotesto.Swipeopen

Informationfromthebottomofthescreen.Addyournotes.

ThenotesaresavedwhenyouleavetheInformationview.See

Categoryandnotesonpage44formoreinformation.

Categoryandnotes

Categoriesandnotescontainadditionalinformationaboutarecording.Thisinformationcanforinstancehelpinvestigatorsor

evidencemanagementsystemswhenbuildingacase,orwhenmanagingles.Youcanaddacategoryandnotestoarecordingusing

AXISBodyWornAssistant,whiletherecordingisonthecamera.

Note

Thesefeaturesareavailableifsupportedbyyourcontentdestination.

Apppermissions

Operatingsystem

FunctionRequires

Camera

Permission

LocationPermission

LocationActivationbyuser

Android10andearlier

WirelessActivationbyapp

Camera

Permission

LocationPermission

Android10andlater

WirelessActivationbyuser

iOS1 1andearlierCamera

Permission

Camera

Permission

iOS1 1andlater

LocalnetworkPermission

Axisbodywornsolution

Troubleshooting

Basictroubleshooting

Problem

CauseSolution

Cameraisinshippingmode.

Addthecameratothebody

wornsystem,seeAddcameras

onpage13

Cameradoesn'tturnon.

Cameraisoutofbattery.Chargethecamera,see

Chargingthecamera

Cameradoesn'trecord.

Camerastorageisfull(storage

statusisred).

Dockthecamera.

Recordingstarteddirectly

afterthecamerawasturned

on,ordirectlyafterthe

previousrecordingwasended.

Recordingstarteddirectly

afterthepreviousrecording

wasended.

Pre-buffervideoisnot

complete.Pre-buffertime

isshorterthanconguredin

AXISBodyWornManager.

Whenusingthemaximum

resolution1080pinvery

complexsceneswithalotof

movement,orinlowlight,the

pre-buffermemorycanget

full.

Imagelooksfoggy.Thelensisdirty.

Cleanthelens,seeCleaning

LEDdisplaydoesn'twork.

Cameraisinsilentmodewhich

turnsoffthedisplay.

Pressthetopbuttonfor2

seconds,seeDailyuse

Noaudioinrecordings.Audioisturnedoffinthe

cameraprole.

Makesureaudioisturnedon

inthecameraproleinAXIS

BodyWornManager.

Ofoadingrecordingsisslow.

Manysimultaneousofoads

affecttransferspeed.

CheckcamerastatusinAXIS

BodyWornManager.Waitfor

recordingstobetransferred.

Cameraisnotdiscoveredby

thesystemanddoesn’tappear

inAXISBodyWornManager

Thedockingstationis

connectedtothesystem

controllerthrougharouter.

EnableIPv6onthenetwork.

Nocameraisassignedtothe

userwhentheusertapsthe

RFIDtagonthereader(using

self-assign).

Noneofthecamerasare

currentlyreadyforuse.A

cameraisreadyforusewhen

ithasenoughstorageand

battery,andithasthesame

rmwareversionastherestof

thesystem.

Waituntilacameraisready

foruse.

Thetimeittakestoreceive

therstGPSpositionafter

startingthecameradepends

ontheoutdoorenvironment.

Forexample,tallbuildingsand

humidityintheatmosphere

Notrecordinglocationdata.

Bodyworncamera

Axisbodywornsolution

Troubleshooting

Problem

CauseSolution

canincreasethetimeittakes

togettherstGPSposition.

Locationdataisturnedoffin

thecameraprole.

Gotothecameraproleand

turnonLocationdata.

Thebodywornsystemtimeis

wrong.

Setacorrectsystemtime.We

recommendusingNTPserver

(DHCP)orNTPstaticand

fallbackserverasopposedto

Manualtime,astheseensure

anaccuratesystemtime.

Can’tremovecamera.

Anextensionsystemcontroller

hasbeendisconnected

physicallyfromthesystem

beforeitwasremovedinAXIS

BodyWornManager.This

preventsthesystemfrom

verifyingthetransferstatus.

Tomakesurethatallcontent

hasbeentransferredto

thecontentdestination,

removetheextensionsystem

controllerinAXISBodyWorn

Managerbeforeyouremove

itfromthesystemphysically.

Thenyoucanremovethe

camera.

DockingstationDockingstationLEDdoesn't

turnon.

Thedockingstationdoesn't

havepower.

Connectthedockingstation

tothepowersupply.Docking

stationscan'tbepoweredby

PoE.

Youareusinganoldversionof

AXISIPUtility.

UpgradetoAXISIPUtility

version4.14orlater.

Systemcontrolleristurnedoff.Connectthesystemcontroller

tothepowersupply.

SystemcontrollerCan'tndsystemcontrollerin

AXISIPUtility.

Systemcontrollerisnot

connectedcorrectlytothe

network.

Connectthesystemcontroller

tothenetwork.

Contentdestinationis

unavailable.

Checkthecontentdestination

statusontheDashboardon

page49inAXISBodyWorn

Manager.

Manysimultaneousofoads

affecttransferspeed.

OpenthedeviceinAXISBody

WornManagertocheckthe

transferstatus.Waitfor

recordingstobetransferred.

Transferstatushistoryis

displayedforthreedaysafter

thetransferiscomplete.

Camerawasundockedbefore

thetransferoftherecording

wascompleted.

OpenthedeviceinAXIS

BodyWornManagertocheck

thetransferstatus.Dock

thecameraandwaitforall

recordingstobetransferred.

Transferstatushistoryis

displayedforthreedaysafter

thetransferiscomplete.

Thetimeinthebodyworn

systemdoesn'tmatchthetime

ofthecontentdestination.

Makesurethatthebody

wornsystemandthecontent

destinationhavematching

time.

Recordingsdon'tappearin

contentdestination.

Contentdestination

Axisbodywornsolution

Troubleshooting

Problem

CauseSolution

Outoflicenses.Checklicensesandbuy

additionallicensesifneeded.

Recordingshavethewrong

resolution.

Theimageresolutionsetting

inAXISBodyWornManager

iswrong.

Gotothecameraprolein

AXISBodyWornManager

andsetthecorrectimage

resolution.

Recordingisdeleted.Retentiontimeofthecontent

destinationisshort.For

example:Iftheretentiontime

onthecontentdestinationis

7days,andtherecordingon

thecamerais8daysoldwhen

docking,thentherecording

willbedeletedwhenitreaches

thecontentdestination.

Changetheretentiontimeon

thecontentdestinationtoa

highervalue.

Recordingistransferredfrom

cameratosystemcontroller,

butnotfromthesystem

controllertothecontent

destination.

Thecamerahasbeenremoved

fromthecontentdestination.

Renametheuserthatthe

cameraisassignedto,and

restartthesystemcontroller.

Can’tcompletepairing

Can’tconnecttobodyworn

camera

Can’tuseLiveview

Thewirelessrangebetween

themobiledeviceandthe

bodyworncameraislimited.

Keepthemobiledeviceand

thebodyworncameracloser

together.

Can'tseethefullUserIDin

thevisualwatermark.

Onlytherst12charactersof

theUserIDareshowninthe

visualwatermark.

IftheUserIDislongerthan

12characters,werecommend

includingthemostunique

partofitrst.

AXISBodyWornAssistant

Can’tconnecttobodyworn

camera.

Thepairingisremovedfrom

thebodywornsystem.

Contactthesystem

administratorandrequest

anewpairing.Onceyou

receivetheinformation

needed,opentheappand

tapthenewpairingicon

RFIDreaderTheLEDonthereaderdoesn’t

turngreenwhenconnectingit

tothesystemcontroller.

YouareusinganRFIDreader

thatisnotsupportedbythe

bodywornsystem.

UseExternalRFIDCard

Reader125kHz+13.56MHz

withNFC(USB)

Axisbodywornsolution

Troubleshooting

Problem

CauseSolution

LocationdataisturnedoffTurnLocationdataoninthe

cameraprole

Nolocationdataintext

overlay

NoGPSsignalatthestartof

therecording

Video

NouserIDintextoverlayThebodywornuserhasno

userID

AddauserIDtothebodyworn

user

Theholstersensorisnot

connectedtothecamera

Whenyouconnectthecamera

totheholstersensor,make

surethatitisinthecamera’s

rangewithin10minutesafter

youundockthecamera.Under

normalcircumstancesthe

rangeis5–10m(16–33ft.).

Recordingdoesn’tstartwhen

unholstering

Theholstersensoris

uncalibrated

Calibratetheholster

sensor.Seethe

YardarmProductDocumentationf-

orinformation.

Holstersensor

Holstersensordoesn’tpairor

connecttocamera

TheHolsterAwareSetup

mobileapplicationis

connectedtotheholster

sensor

CloseTheHolsterAwareSetup

mobileapplicationandstart

thepairingprocessover

Axisbodywornsolution

Troubleshooting

Dashboard

TheDashboard

givesyouanoverviewofyourdevicesandsystemhealth.Italsohighlightsanyissuesthatrequireattention.Ifthereareany

issuesthepagegivesyoueasyaccessandhelptoxtheproblem.

Detailsaboutanyissueisshownwhenyouhovertherespectivedeviceinthelist.

Generaltroubleshootingsteps

Ifyou’renotsurewhat’scausingtheproblemwithyourbodywornsystem,oneofthefollowingactionsmayhelp:

Camera

1.Restartthebodyworncamera.

-Ifthecameraisdocked,undockthecameraanddockitagain.

-Ifthecameraisundocked,usethepowerbuttontoturnitoff,andthenturnitbackonagain.

2.Upgradethebodyworncamerawiththelatestrmware,seeUpgradesystemrmware.

3.DockthecameraandremoveitfromthesystemthroughAXISBodyWornManager.Thisresetsthecameratofactory

default.Addthecameratothesystemagain.SeeResetcamera.

Axisbodywornsolution

Troubleshooting

Systemcontroller

1.Restartthesystemcontroller,seeSystemcontroller.Logsandrecordingsremainintactonthesystemcontrollerstorage

duringtherestart.

2.Upgradethesystemcontrollerwiththelatestrmware,seeUpgradesystemrmware.

3.Resettheextensionsystemcontrollertofactorydefault(thisdoesn’tapplytothesystemcontrollerthatthebodyworn

systemwasinitiallycreatedon),usingoneofthefollowingmethods:

-WerecommendthatyouresettheextensionsystemcontrollerfromAXISBodyWornManager,seeReset

extensionsystemcontroller.

-Whentheabovemethodisnotpossible,accesstheextensionsystemcontrollerandclickResetsystemcontroller.

4.Resetthebodywornsystemtofactorydefaultsettings,seeResetsystem.

Axisbodywornsolution

Learnmore

Securepasswords

Important

Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set

upasecureandencryptedHTTPSconnectionandthenchangethepassword.

Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey

maybeusedinvarioustypesofinstallations.

Toprotectyourdatawestronglyrecommendthatyou:

•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.

•Don’texposethepassword.

•Changethepasswordatarecurringinterval,atleastonceayear.

Axisbodywornsolution

Needmorehelp?

Contactsupport

Contactsupportataxis.com/support.

SharingdatawithAxis

Wecollectanonymousdataonhowusersinteractwithourproductsandhowourproductsperform.Thiswaywecanimproveour

productsandtheuserexperience.Wedon’tcollectanypersonaldata.

PleaserefertoourPrivacyPolicyfordetails.AXISBodyWornManagerusesGoogleAnalytics.SeeGooglePrivacy&Termsfor

informationonHowGoogleusesinformationfromsitesorappsthatusetheirservices.

Tochangeyourprivacysettings,gotoSettings>Privacy.

UserManualVer.M12.7

AxisbodywornsolutionDate:June2021

PartNo.T10135878

Axis TW1200 Body Worn Mini Bullet Sensor

Product's Documents

User Manual

Specifications

Axis TW1200 Questions and Answers