Product Overview
1. Power Button
2. Dirt Tank Release Button
3. Charging Light
4. Dirt Tank
5. Motorized Brush
Meet your new BISSELL product!
Go to support.BISSELL.com for a comprehensive walkthrough
of your new purchase, including videos, tips, support, and more.
Want to get started right away? This guide has all the information
you need to set up your new product. Let’s take a look…
PET HAIR ERASER® LITHIUM ION
HAND VACUUM
2390 SERIES
Important Safety Instructions ................................2
What’s in the Box? ......................................................... 3
Charging the Battery....................................................3
LED Display Status .........................................................3
Using Your Vacuum .......................................................4
Emptying the Dirt Tank
& Replacing the Filter ................................................ 5
Maintaining the Brush Roll ........................................ 6
Troubleshooting ............................................................... 7
Warranty ............................................................................... 7
4
1
5
2
3
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IMPORTANT SAFETY INSTRUCTIONS
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:
• Do not use outdoors or on wet surfaces.
• Do not allow to be used as a toy. Close attention is necessary when
used by or near children.
• Do not use for any purpose other than described in this user guide.
Use only manufacturer’s recommended attachments.
• Do not use with damaged cord or plug. If appliance is not working as
it should, has been dropped, damaged, left outdoors, or dropped into
water, have it repaired at an authorized service center.
• Do not put any object into openings. Do not use with any opening
blocked; keep openings free of dust, lint, hair, and anything that may
reduce air flow.
• Keep hair, loose clothing, fingers, and all parts of body away from
openings and moving parts.
• Do not handle charger, including charger plug and charger terminal
with wet hands.
• Do not charge the unit outdoors.
• Do not incinerate the appliance even if it severely damaged.
The batteries can explode in a fire.
• Use extra care when cleaning stairs.
• Do not use to pick up flammable or combustible materials
(lighter fluid, gasoline, kerosene, etc.) or use in areas where they may
be present.
• Do not use vacuum cleaner in an enclosed space filled with vapors
given off by oil-based paint, paint thinner, some moth-proofing
substances, flammable dust, or other explosive or toxic vapors.
• Do not use to pick up toxic material (chlorine bleach, ammonia,
drain cleaner, etc.).
• Do not pick up anything that is burning or smoking,
such as cigarettes, matches or hot ashes.
• Do not use without dust cup or filters in place.
• Do not pick up hard or sharp objects such as glass, nails, screws,
coins, etc.
• Always turn off this appliance before connecting or disconnecting the
motorized nozzle.
• Do not pull or carry charger by the cord, use cord as a handle, close a
door on cord, or pull cord around sharp edges or corners. Do not run
appliance over cord.
• Prevent unintentional starting. Ensure the switch is in the OFF position
before picking up or carrying the appliance. Carrying the appliance
with your finger on the switch or energizing appliance that have the
switch on invites accidents.
• Under abusive conditions, liquid may be ejected from the battery;
avoid contact. If contact accidentally occurs, flush with water. If liquid
contacts eyes, additionally seek medical help. Liquid ejected from the
battery may cause irritation or burns.
• Do not use appliance that is damaged or modified. Damaged or
modified batteries may exhibit unpredictable behavior resulting in
fire, explosion or risk of injury.
• Do not expose appliance to fire or excessive temperature. Exposure to
fire or temperature above 130°C/265°F may cause explosion.
• Follow all charging instructions and do not charge the appliance
outside of the temperature range specified in the instructions.
Charging improperly or at temperatures outside of the specified range
may damage the battery and increase the risk of fire.
• Have servicing performed by a qualified repair person using only
identical replacement parts. This will ensure that the safety of the
product is maintained.
• Do not modify or attempt to repair the appliance except as indicated
in the instructions for use and care.
• Keep the temperature range of between 40-104°F when charging
battery, storing unit or during use.
• Use only with E-TEK charger, Model ZD5F230030US.
• Recharge only with the charger specified by the manufacturer.
A charger that is suitable for one type of battery pack may create a
risk of fire when used with another battery pack.
• Plastic film can be dangerous. To avoid danger of suffocation, keep
away from children.
• Do not plug in your vacuum UNTIL you are familiar with all instructions
and operating procedures.
• To reduce the risk of electrical shock, turn power switch OFF
and disconnect plug from electrical outlet BEFORE performing
maintenance or troubleshooting checks.
SAVE THESE INSTRUCTIONS
THIS MODEL IS FOR HOUSEHOLD USE ONLY.
COMMERCIAL USE OF THIS UNIT VOIDS THE MANUFACTURER’S WARRANTY.
READ ALL INSTRUCTIONS BEFORE USING YOUR APPLIANCE.
When using an electrical appliance, basic precautions should be observed, including the following:
WARNING
This product contains Lithium-Ion rechargeable batteries. DO NOT mix Lithium-Ion batteries with general household waste.
According to Federal and State regulations, removal and proper disposal of Lithium-Ion batteries is required.
For specific battery disposal instructions please contact Call2Recycle at 877-723-1297 or visit www.call2recycle.org.
For full instructions on battery removal for recycling visit support.BISSELL.com.
Hand Vacuum Charging Adapter Plug Filter Motorized Brush
Crevice Tool Upholstery Tool 2-in-1 Dusting Brush
(select models)
What’s in the Box?
Standard accessories may vary by model.To identify what should be included with your purchase,
please refer to the “Carton Contents” list located on the carton top flap.
Charging the Battery
If you need additional help charging your battery, head to support.BISSELL.com.
8
1. Insert charging adapter plug
into charging port on back of
machine.
2. Plug adapter into suitable
outlet.
3. Power LED lights illuminate.
Charge machine for eight
hours before first use.
Note: It is normal for adapter to become warm during charging.
IMPORTANT: Turn power OFF prior to charging. Failing to do so may result in battery not fully charging
LED Display Status
Battery Status Light Status
IN USE
In Use Solid green light
Low Power Blinking red light
(.5 seconds)
No Power Solid red light (3 seconds)
Brush Stall Solid red light, then
machine turns off
Battery Status Light Status
CHARGING
Charging Solid red light
Fully Charged Green light (on 10 minutes,
then blinks every 1 minute)
Charger/Battery
Error
Red and green blinking light,
contact Consumer Care
Battery/Motor
Issue
Red and green blinking light,
contact Consumer Care
2 BISSELL.com BISSELL.com 3
IMPORTANT SAFETY INSTRUCTIONS
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:
• Do not use outdoors or on wet surfaces.
• Do not allow to be used as a toy. Close attention is necessary when
used by or near children.
• Do not use for any purpose other than described in this user guide.
Use only manufacturer’s recommended attachments.
• Do not use with damaged cord or plug. If appliance is not working as
it should, has been dropped, damaged, left outdoors, or dropped into
water, have it repaired at an authorized service center.
• Do not put any object into openings. Do not use with any opening
blocked; keep openings free of dust, lint, hair, and anything that may
reduce air flow.
• Keep hair, loose clothing, fingers, and all parts of body away from
openings and moving parts.
• Do not handle charger, including charger plug and charger terminal
with wet hands.
• Do not charge the unit outdoors.
• Do not incinerate the appliance even if it severely damaged.
The batteries can explode in a fire.
• Use extra care when cleaning stairs.
• Do not use to pick up flammable or combustible materials
(lighter fluid, gasoline, kerosene, etc.) or use in areas where they may
be present.
• Do not use vacuum cleaner in an enclosed space filled with vapors
given off by oil-based paint, paint thinner, some moth-proofing
substances, flammable dust, or other explosive or toxic vapors.
• Do not use to pick up toxic material (chlorine bleach, ammonia,
drain cleaner, etc.).
• Do not pick up anything that is burning or smoking,
such as cigarettes, matches or hot ashes.
• Do not use without dust cup or filters in place.
• Do not pick up hard or sharp objects such as glass, nails, screws,
coins, etc.
• Always turn off this appliance before connecting or disconnecting the
motorized nozzle.
• Do not pull or carry charger by the cord, use cord as a handle, close a
door on cord, or pull cord around sharp edges or corners. Do not run
appliance over cord.
• Prevent unintentional starting. Ensure the switch is in the OFF position
before picking up or carrying the appliance. Carrying the appliance
with your finger on the switch or energizing appliance that have the
switch on invites accidents.
• Under abusive conditions, liquid may be ejected from the battery;
avoid contact. If contact accidentally occurs, flush with water. If liquid
contacts eyes, additionally seek medical help. Liquid ejected from the
battery may cause irritation or burns.
• Do not use appliance that is damaged or modified. Damaged or
modified batteries may exhibit unpredictable behavior resulting in
fire, explosion or risk of injury.
• Do not expose appliance to fire or excessive temperature. Exposure to
fire or temperature above 130°C/265°F may cause explosion.
• Follow all charging instructions and do not charge the appliance
outside of the temperature range specified in the instructions.
Charging improperly or at temperatures outside of the specified range
may damage the battery and increase the risk of fire.
• Have servicing performed by a qualified repair person using only
identical replacement parts. This will ensure that the safety of the
product is maintained.
• Do not modify or attempt to repair the appliance except as indicated
in the instructions for use and care.
• Keep the temperature range of between 40-104°F when charging
battery, storing unit or during use.
• Use only with E-TEK charger, Model ZD5F230030US.
• Recharge only with the charger specified by the manufacturer.
A charger that is suitable for one type of battery pack may create a
risk of fire when used with another battery pack.
• Plastic film can be dangerous. To avoid danger of suffocation, keep
away from children.
• Do not plug in your vacuum UNTIL you are familiar with all instructions
and operating procedures.
• To reduce the risk of electrical shock, turn power switch OFF
and disconnect plug from electrical outlet BEFORE performing
maintenance or troubleshooting checks.
SAVE THESE INSTRUCTIONS
THIS MODEL IS FOR HOUSEHOLD USE ONLY.
COMMERCIAL USE OF THIS UNIT VOIDS THE MANUFACTURER’S WARRANTY.
READ ALL INSTRUCTIONS BEFORE USING YOUR APPLIANCE.
When using an electrical appliance, basic precautions should be observed, including the following:
WARNING
This product contains Lithium-Ion rechargeable batteries. DO NOT mix Lithium-Ion batteries with general household waste.
According to Federal and State regulations, removal and proper disposal of Lithium-Ion batteries is required.
For specific battery disposal instructions please contact Call2Recycle at 877-723-1297 or visit www.call2recycle.org.
For full instructions on battery removal for recycling visit support.BISSELL.com.
Hand Vacuum Charging Adapter Plug Filter Motorized Brush
Crevice Tool Upholstery Tool 2-in-1 Dusting Brush
(select models)
What’s in the Box?
Standard accessories may vary by model.To identify what should be included with your purchase,
please refer to the “Carton Contents” list located on the carton top flap.
Charging the Battery
If you need additional help charging your battery, head to support.BISSELL.com.
8
1. Insert charging adapter plug
into charging port on back of
machine.
2. Plug adapter into suitable
outlet.
3. Power LED lights illuminate.
Charge machine for eight
hours before first use.
Note: It is normal for adapter to become warm during charging.
IMPORTANT: Turn power OFF prior to charging. Failing to do so may result in battery not fully charging
LED Display Status
Battery Status Light Status
IN USE
In Use Solid green light
Low Power Blinking red light
(.5 seconds)
No Power Solid red light (3 seconds)
Brush Stall Solid red light, then
machine turns off
Battery Status Light Status
CHARGING
Charging Solid red light
Fully Charged Green light (on 10 minutes,
then blinks every 1 minute)
Charger/Battery
Error
Red and green blinking light,
contact Consumer Care
Battery/Motor
Issue
Red and green blinking light,
contact Consumer Care
4 BISSELL.com BISSELL.com 5
1. Unplug machine from charging adapter. 2. Push power button ON.
Note: The LED light will shine GREEN while in use. When the battery level gets low, the LED light will
blink RED. When the battery is fully discharged, the LED light will shut off completely.
Using Your Vacuum
Using the Motorized Brush
The motorized brush can be used to vacuum stairs, upholstery and other hard-to-reach areas.
1. To attach motorized
brush, make sure machine is
powered OFF.
2. Firmly insert motorized
brush into nozzle of hand vac
until it clicks into place.
3. To detach, make sure machine
is powered OFF. Press button on
top of motorized brush and pull
brush out.
1. Insert tool into end of hand
vacuum and power ON.
2. Combine tools if desired.
Note: Upholstery tool rotates
clockwise and counterclockwise
for cleaning convenience.
3. If your hand vacuum came
with the 2-in-1 dusting brush,
slide it onto upholstery tool until
it clicks into place.
1. Power OFF. To remove dirt
tank, hold vacuum vertically
and press dirt tank release
button.
2. Grip filter tabs and pull up
to remove.
3. Empty dirt tank.
4. Turn filter counterclockwise
and lift out of cup.
5. To remove debris, tap filter
firmly against inside of trash
receptacle.
Note: Filter and filter cup may
be hand washed in warm water
and mild dish detergent. Rinse
thoroughly and dry completely
before reinstalling.
6. Reinstall filter into cup by
turning clockwise and lock into
place. Place filter cup back into
dirt tank.
7. Reattach tank to hand
vacuum until it clicks into place.
Emptying the Dirt Tank & Replacing the Filter
For additional support videos and information, visit support.BISSELL.com.
The dirt tank should be emptied before debris reached FULL line.
WARNING
• To reduce the risk of electric shock, turn power switch OFF and disconnect plug from electrical outlet before performing
maintenance or troubleshooting checks.
• Do not operate vacuum with damp or wet filters, as well as without filters or the dirt tank in place. Allow components to dry
before reassembling the dirt tank.
Using the Tools
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1. Unplug machine from charging adapter. 2. Push power button ON.
Note: The LED light will shine GREEN while in use. When the battery level gets low, the LED light will
blink RED. When the battery is fully discharged, the LED light will shut off completely.
Using Your Vacuum
Using the Motorized Brush
The motorized brush can be used to vacuum stairs, upholstery and other hard-to-reach areas.
1. To attach motorized
brush, make sure machine is
powered OFF.
2. Firmly insert motorized
brush into nozzle of hand vac
until it clicks into place.
3. To detach, make sure machine
is powered OFF. Press button on
top of motorized brush and pull
brush out.
1. Insert tool into end of hand
vacuum and power ON.
2. Combine tools if desired.
Note: Upholstery tool rotates
clockwise and counterclockwise
for cleaning convenience.
3. If your hand vacuum came
with the 2-in-1 dusting brush,
slide it onto upholstery tool until
it clicks into place.
1. Power OFF. To remove dirt
tank, hold vacuum vertically
and press dirt tank release
button.
2. Grip filter tabs and pull up
to remove.
3. Empty dirt tank.
4. Turn filter counterclockwise
and lift out of cup.
5. To remove debris, tap filter
firmly against inside of trash
receptacle.
Note: Filter and filter cup may
be hand washed in warm water
and mild dish detergent. Rinse
thoroughly and dry completely
before reinstalling.
6. Reinstall filter into cup by
turning clockwise and lock into
place. Place filter cup back into
dirt tank.
7. Reattach tank to hand
vacuum until it clicks into place.
Emptying the Dirt Tank & Replacing the Filter
For additional support videos and information, visit support.BISSELL.com.
The dirt tank should be emptied before debris reached FULL line.
WARNING
• To reduce the risk of electric shock, turn power switch OFF and disconnect plug from electrical outlet before performing
maintenance or troubleshooting checks.
• Do not operate vacuum with damp or wet filters, as well as without filters or the dirt tank in place. Allow components to dry
before reassembling the dirt tank.
Using the Tools
6 BISSELL.com BISSELL.com 7
Problem Possible Cause Remedies
Hand vacuum
won’t turn ON
Battery is fully discharged. Charge battery. Follow charging
battery instructions on page 5.
Low suction
Dirt tank is full. Empty dirt tank.
Dirt tank is not installed
properly.
Position dirt tank correctly and snap firmly into
place.
Filters need cleaning. Follow filter instructions on page 5.
Filters need replacing. Visit BISSELL.com to order replacement filters.
Battery needs charging. Charge battery. Follow battery charging
instructions on page 3.
Clog in tool. Remove tool from vacuum. Clear debris from
both ends of tool.
Visible dirt
escaping from
vacuum
Dirt tank is full. Empty dirt tank.
Filter is missing or installed
incorrectly.
Check filter for correct installation.
Vacuum won’t
charge
Machine is in the ON position. Set hand vacuum in OFF position.
Not the correct charger. Use only charger that comes with machine.
Correct charger model # is listed on white
warning label on hand vac.
Note: Any other servicing should be performed by an authorized service representative.
Troubleshooting
Below are some of the issues you may run into. If you don’t see the issue you’re experiencing
below, visit support.BISSELL.com.
1. Turn vacuum OFF and
remove motorized brush.
See page 4.
2. Turn coin counterclockwise
to unlock access plate.
3. Remove access plate.
Lift brush roll out to remove.
Clean out bristles and sides
of brush roll.
4. Reinstall brush and access
plate.
5. Turn coin clockwise to lock
access plate.
Warranty
NOTICE Disconnecting the battery will destroy the appliance and invalidate the warranty.
Limited 1-year warranty, may vary by state. Visit support.BISSELL.com or call 1-800-237-7691 for
complete warranty information.
WARNING To reduce the risk of electrical shock, turn power switch OFF and disconnect polarized plug from
electrical outlet BEFORE performing maintenance or troubleshooting checks.
WARNING To reduce the risk of electrical shock, turn power switch OFF and disconnect polarized plug from
electrical outlet BEFORE performing maintenance or troubleshooting checks.
Maintaining the Brush Roll
For additional support videos and information, visit support.BISSELL.com.
6 BISSELL.com BISSELL.com 7
Problem Possible Cause Remedies
Hand vacuum
won’t turn ON
Battery is fully discharged. Charge battery. Follow charging
battery instructions on page 5.
Low suction
Dirt tank is full. Empty dirt tank.
Dirt tank is not installed
properly.
Position dirt tank correctly and snap firmly into
place.
Filters need cleaning. Follow filter instructions on page 5.
Filters need replacing. Visit BISSELL.com to order replacement filters.
Battery needs charging. Charge battery. Follow battery charging
instructions on page 3.
Clog in tool. Remove tool from vacuum. Clear debris from
both ends of tool.
Visible dirt
escaping from
vacuum
Dirt tank is full. Empty dirt tank.
Filter is missing or installed
incorrectly.
Check filter for correct installation.
Vacuum won’t
charge
Machine is in the ON position. Set hand vacuum in OFF position.
Not the correct charger. Use only charger that comes with machine.
Correct charger model # is listed on white
warning label on hand vac.
Note: Any other servicing should be performed by an authorized service representative.
Troubleshooting
Below are some of the issues you may run into. If you don’t see the issue you’re experiencing
below, visit support.BISSELL.com.
1. Turn vacuum OFF and
remove motorized brush.
See page 4.
2. Turn coin counterclockwise
to unlock access plate.
3. Remove access plate.
Lift brush roll out to remove.
Clean out bristles and sides
of brush roll.
4. Reinstall brush and access
plate.
5. Turn coin clockwise to lock
access plate.
Warranty
NOTICE Disconnecting the battery will destroy the appliance and invalidate the warranty.
Limited 1-year warranty, may vary by state. Visit support.BISSELL.com or call 1-800-237-7691 for
complete warranty information.
WARNING To reduce the risk of electrical shock, turn power switch OFF and disconnect polarized plug from
electrical outlet BEFORE performing maintenance or troubleshooting checks.
WARNING To reduce the risk of electrical shock, turn power switch OFF and disconnect polarized plug from
electrical outlet BEFORE performing maintenance or troubleshooting checks.
Maintaining the Brush Roll
For additional support videos and information, visit support.BISSELL.com.
But wait, there’s more!
Join us online for a complete guide to your new product, including
troubleshooting, product registration, parts, and more.
Go to support.BISSELL.com.
VIDEOSINFOREGISTER PARTS SUPPORT
We’re Waggin’ Our Tails!
BISSELL proudly supports BISSELL Pet Foundation® and its mission to
help save homeless pets. When you buy a BISSELL® product, you help
save pets, too. We’re proud to design products that help make pet
messes, odors and pet homelessness disappear.
Visit BISSELLsavespets.com to learn more.
©2023 BISSELL Inc. All rights reserved.
Part Number 1638994 06/23
