About this Document
This manual is intended for administrators and users of AXIS M3004–V
Network Camera, and is applicable to firmware 5.40 and later. It
includes instructions for using and managing the product on your
network. Previous experience of networking will be of use when using
this product. Some knowledge of UNIX or Linux-based systems may also
be beneficial, for developing shell scripts and applications . Later version
of this document will be posted to the Axis website, as required. See
also the product’s online help, ava ila ble via th e web-based interface.
Liability
Every care has been taken in the preparation of this manual. Please
inform your local Ax is office of any inaccuracies o r omissions. Axis
Communications AB cannot be held responsible for any technical or
typographical errors and reserves the right to make changes to the
product and manuals without prior notice. Axis Communications AB
makes no warranty of any kind with regard to the material contained
within this documen t, including, but not limite d to, th e implied
warranties of mercha ntability and fitness for a particular purpose. Axis
Communications AB shall not be liable n or responsible for incide ntal or
consequential damages in connection with the furnishing, performance
or use of this materia l. This product is only to be used for its intended
purpose.
Intellectual Property R ights
Axis AB has intellectua l property rig hts relating to technology embodied
in the product described in this document. In particular, and without
limitation, these intellectual property rights may include one or more
of the patents listed at http://www.axis.com/patent.htm and one or
more additional patents or pending patent applications in the US and
other countries.
This product contains licensed third-party software. See t he menu item
“About” in the product’s user interface for more information.
This product contains source code copyright Apple Computer,
Inc.,underthetermsofApplePublicSourceLicense2.0(see
http://www.opensource.ap ple.com/apsl). The source code is available
from http://developer.apple.com/darwin/projects/bonjour/
Equipment Modifications
This equipment must be installed and used in strict accordan ce with the
instructions given in the user documentation. This equipment contains
no user-serviceable components. Unaut horized equipment c hanges or
modifications will inva lida te all applicable regulatory certifications
and approvals.
Trademark Acknowledgments
Apple, Boa, Bonjour, Ethernet, Internet Explorer, Linux , Microsoft,
Mozilla, Real, SMPTE, QuickTime, UNIX, W indows, Windows Vista and
WWW are registered trademarks of the respective holders. Java and
all Java-based trademarks and logos are trademarks or registered
trademarks of Oracle and/or its affiliates. UPnP
TM
is a certific
ation
mark of the UPnP
TM
Implementers Corporation.
Electromagnetic Compatibility (EMC)
This equipment has been designed and t ested t
ofulfill applicable
standards for:
• Radio frequency emission when install ed according to the
instructions and used in its intended environment.
• Immunity to electrical and electromagnetic phenomena when
installed according to the instructions and u sed in its intended
environment.
USA
This equipment h as been tested using a shielded network cab le (STP)
and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are des ign ed
to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference t o radio
communications. However, there is no g uarantee that interference
will not occur in a particular installation. If this equipment does
cause harmfu l interference to radio or television recep tion, which
can be determined by turning the equipment off and on, the user is
encouraged to try to c orrect the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect th e equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experie nced radio/TV technician for help.
Canada
This Cla ss B d igita l apparatus complies with Cana dian ICES-0 0 3.
Europe
This digital equipment fulfills the requ irements for RF emission
according to the Class B limit of EN 5 50 2 2.
This p roduct fulfills the requirements for immunity according
to EN 61000-6-1 residential, commercial and light-industrial
environments.
This product fulfills the req uire ments for imm u nity according to
EN 61000-6-2 industrial environments.
This product fulfills the req uire ments for imm u nity according to
EN 55024 office and commercial environmen ts.
Australia/New Zealand
This digital equipme nt fulfills th e requirem e n ts for RF emission
according to th e Clas s B limit of AS/NZS CISPR 22.
Korea
이 기기는 가정용(B급) 전자파적합기기로서 주로 가정에서 사
용하는 것을 목적으로 하며, 모든 지역에서 사용할 수 있습니다.
Japan
この装置は、クラスB 情報技術装置です。この装置は、家庭
環境で使用することを目 的としていますが、この装置がラジ
オやテレビジョン受信機に近接して使用されると、 受信障
害を引き起こすことがあります。 取扱説明書に従って正し
い取り扱いをして下さい。
Safety
This product complie s with EN/IEC/UL 60950-1, Safety of Information
Technology Equipment.
The power supply used with this product shall fulfill the requirements
for Safety Extra Low Vol tage (SELV) and Limited Power Source (LPS)
according to EN/IEC/UL 60950-1.
Support
Should you require any technical assistance, please contact your Axis
reseller. If your questions cannot be answered immediately, your
reseller will forward your queries through the appropriate channels to
ensure a rapid response. If you are connected to the Internet, you can:
• download use
r documentation and software updates
• find answers to resolved problems in the FAQ database. Search
by product, category, o r phrase
• report pr
oblems to Axis support staff by logging in to your private
support area
• chat with Axis support staff (selected c ountries only)
• visi
t Axis S upport a t www.a xis.com/techsup/
Le
arn More!
Visit A xis learning center www.axis.com/academy for useful trainings,
webinars, tutorials and guides.
AXIS M3004-V Network Camera
Table of Contents
HardwareOverview .......................................... 4
Connectors .................................................... 4
LEDIndicators .................................................. 4
AccessingtheProduct ....................................... 6
AccessfromaBrowser ........................................... 6
AccessfromtheInternet .......................................... 7
SettheRootPassword ........................................... 7
TheLiveViewPage .............................................. 8
MediaStreams ............................................. 11
HowtoStreamH.264 ............................................ 11
MJPEG ........................................................ 11
AXISMediaControl(AMC) ........................................ 11
AlternativeMethodsofAccessingtheVideoStream .................... 12
SettingUptheProduct ...................................... 14
BasicSetup .................................................... 14
Video ..................................................... 15
VideoStream ................................................... 15
Stream Profiles ................................................. 16
CameraSettings ................................................ 16
ViewArea ..................................................... 17
Overlay ........................................................ 18
PrivacyMask ................................................... 18
FocusAdjustment ............................................... 19
Live View Config ............................................ 20
PTZ (Pan Tilt Zoom) ......................................... 22
PresetPositions ................................................. 22
GuardTour ..................................................... 22
Advanced ...................................................... 23
Detectors .................................................. 24
CameraTampering .............................................. 24
MotionDetection ............................................... 24
Applications . .............................................. 27
Events .................................................... 28
SettingUpanActionRule ........................................ 29
Recipients ..................................................... 29
Schedules ...................................................... 30
Recurrences .................................................... 30
Recordings ................................................. 31
RecordingList .................................................. 31
Cont
inuousRecording ............................................
31
SystemOptions ............................................. 33
Security ....................................................... 33
Date&Time .................................................... 34
Network ....................................................... 35
Storage ....................................................... 40
Maintenance ................................................... 41
Support ....................................................... 41
Advanced ...................................................... 42
ResettoFactoryDefaultSettings ................................... 43
Troubleshooting ............................................ 44
CheckingtheFirmware ........................................... 44
UpgradingtheFirmware .......................................... 44
EmergencyRecoveryProcedure .................................... 44
Symptoms,PossibleCausesandRemedialActions ..................... 45
Technical Specifications ...................................... 49
PerformanceConsiderations ....................................... 51
3
AXIS M3004-V Network Camera
Hardware Overview
Hardware Overview
4
3
2
1
5
1.
Dome co ver
2.
Control button
3.
microSD C ard slot
4.
Network connector (PoE)
5.
Focus ring
Connectors
For technical specifications, see page 49.
Network connector - RJ-45 Ethernet connector. Supports Power over Ethernet (PoE).
NOTICE
The product shall be connected using a shielded network cable (STP). All cables connecting the product to the network switch
shall be shielded (STP) and intended for their specific use. Make sure that the network switch is properly grounded. See
Electromagnetic Compatibility (EMC) for r egulatory requirements.
SD card slot - A standard or high-capacity microSD card (not included) can be used for local recording with removable storage.
NOTICE
To prevent corruption of recordings, the SD card should be unmounted before removal. To unmount, go to Setup > System
Options > Storage > SD Card and click Unmount.
Control button - The control button is used for:
• ConnectingtoanAXISVideoHostingSystemservice.Seepage 36. To connect, press and hold the button for about
1 second until the Status LED flashes green.
• ConnectingtoAXISInternetDynamicDNSService. Seepage 36. To connect, p ress and hold the button for
about 3 seconds.
•Resettin
g the product to factory default settings. See page 43.
LED Indicators
Color
Indication
Unlit
Connection and normal operation
Amber
Steady during startup. Flashes during firmware upgrade.
4
AXIS M3004-V Network Camera
Hardware Overview
Amber/red Flashes amber/red if netw ork connection is unavailable or lost.
Red Flashes red for firmware upgrad e failure.
Green Shows steady green for 10 seconds for normal operation after restart.
Note
• The Status LED can be configured to flas h while an event is a ctive.
• The Status LED can be configured to flash for identifying the unit. Go to Setup > System Options > Maintenance .
5
AXIS M3004-V Network Camera
Accessing the Product
Accessing the Product
To ins tall the Axis product, refer to the Installation Guide supplied with the product.
The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows,
Safari with Macintosh and Firefox with other operating systems. See Technical Specifications on page 49.Toviewstreamingvideoin
Internet Explorer, allow installation of AXIS Med ia Control (AMC) whe n prompted.
The Axis product includes one (1) H.264 decoder license for viewing video streams. The license is automatically insta lled with A MC.
The administrator can disable the installation of the decoders, to prevent installation of unlicense d copies.
Note
• QuickTime
TM
is also supported f or viewing H.264 streams.
• If your com puter restricts the use of additional software compo nents, the product can be configured to use a Java
applet for viewing Motion JPEG.
Access from a Browser
1. Start a browser (Internet Explorer, Firefox, Safari).
2. Enter the IP address or host name o f the Axis product in the browser’s Location/Address field. To access the product from a
Macintosh computer (Mac OS X), click on the Bonjour tab and select the p roduct from the drop-down list.
If you do not know the IP a ddress, use AXIS IP Utility to locat e the product on the network. For information ab out how to
discover and assign an IP address, see the Installation and Management Software CD or the document Assign an IP Address
and Access the V ideo Stream on Axis Support web at www.axis.com/techsup
3. Enter your user name and password. If this is the first time the product is accessed, the root password must first be
configured. For instructions, see Set the Root Password on page 7 .
4. The product’s Live View page appears in your browser.
Note
The controls and layout of the Live View page may have been customized to
meet specific installation requirements and
user preferences. Consequently, some of the examples and functions featured here may d iffe r from those displayed in
your own Live View page.
6
AXIS M3004-V Network Camera
Accessing the Product
Access from the Internet
Once connected, the Axis product is accessible on your local network (LAN). To access the p roduct from the Internet you must
configure your network router to allo w incoming data traffic to the product. To do this, enable the NAT-traversal feature, which
will attempt to automatically configure the router to allow a ccess to the product. This is enabled from Setup > System Options >
Network > TCP/IP Advanced.
For more information, please see NAT traversal (port mapping) for IPv4 on page 38. See also AXIS Internet Dynamic DNS Service at
www.axiscam.net For Technical notes on this and other topics, visit the Axis Support web at www.axis.com/techsup
Set the Root Password
To gain access to the Axis product, you must set the password for the defa ult administrator user root. This is done in the Con figure
Root Password dialog , which appears when the product i
s accessed for the first time.
To prevent network eavesdropping, the root pass
word can be set via an encrypted HTTPS connection, which requires an HTTPS
certificate. HTTPS ( Hyp ertext Transfer Protocol over SSL) is a protocol used to encrypt traffic between web browsers and servers. The
HTTPS certificate ensures encrypted exchange of information.
To set the password via a stand ard HTTP connection, enter it directly in the first dialog.
To set the p assword via an encrypted HTTPS connection, follow these steps:
1. Click Create self-signed certificate.
2. Provide the requested information and click OK.Thecertificate is created and the password can now be set securely. All
traffictoand
from the product is encrypted from this point on.
3. Enter a pa
sswordandthenre-entertoconfirm the spelling. Click OK. The password has now been configured.
Note
• The default administrator user name root is permanent and cannot be deleted.
•Ift
he password for root is lost, the pro duct must be reset to the factory default settings. See Reset to Factory Default
Settings on page 43.
7
AXIS M3004-V Network Camera
Accessing the Product
Set Power Line Frequency
Power line frequency is set the first time the Axis product is accessed and can only be changed from Plain Config(seepage 43)
or by resetting the pro duct to factory default.
Select the power line frequency (50 H z or 60 Hz) used at the location of the Axis product. Selecting the wrong frequency may cause
image flickeriftheproductisusedinfluorescent light environments.
When using 50 Hz, the max imum frame rate is limited to 25 fps.
Note
Power line frequency is different in different geographic regions. In the Americas, 60 Hz is usually used; m os t other parts of
the world use 50 Hz. Local variations may apply, always check with the local authorities.
The Live View Page
The controls and layout of the Live View page may have been customized to meet specific installation requirements and user
preferences. Consequently, some of the examples a
nd functions featured here may diffe r from those displaye d in your own Live View
page. T he fo llowing provides an overview of each available control.
Controls on the Live View Page
Click View size to s cale the image
down to 800 pixels wide or to full scale. Only available in M JPEG.
The Stream Profile drop-d own list allows you to select a customized or pre-pro grammed stream profile. Stre am
profiles are configured under Video > Stream Profiles.SeeStream Profiles on page 16.
8
AXIS M3004-V Network Camera
Accessing the Product
The Manual Trigger button is used to trigger an action rule from t he Live View page; see page 9 . Enable this
button from Live View Config > Action Buttons.
Click Snapshot to save a snapshot of the video image. Right-click the video image to save it in JPEG format on your
computer. This button is primarily intended for use when the AXIS Media Co ntrol viewer toolbar is not available.
Enable this button from Live View Config > Action Buttons.
Manual Trigger
The Manual Trigger is used to trigger an action rule from the Live View page. The manual trigger can for example be used to
validate actions during product installation and con figuration.
To config ure the manual trigger:
1. Go to Setup > Events.
2. Click Add to add a new action rule.
3. From the Trigger drop-down list, select Input Signal.
4. From the second drop-down list, select Manual Trigger.
5. Select the desired actio n and confi gure the other settings as required .
For more information about action rules, see Events on page 28.
To show the manual trigger buttons in the Live View page:
1. Go to Setup > Live View Layout.
2. Under Action Buttons,selectShow manual trigger button.
AXIS Media Control viewer toolba r
The A XIS Media Control view er toolbar is available in Internet Explorer only. See AXIS Media Control (AMC) on page 11 for more
information. The toolbar displays the following buttons:
The Play button connects to the Axis product and starts playing a media stream.
The Stop button stops the media stream.
The Snapshot button takes a snapshot of the video image. The location where the image is saved can be specified
in the AMC Control Panel.
Click the View Full Screen button and the video image will fill the entire screen. Press ESC (Escape) on the computer
keyboard to cancel
full screen view.
The Record button is us ed to recor d the current video s t ream. The location where t he recording is saved can be specified
in the AMC Co
ntrol Panel.
PTZ Controls
The Live View page also displays Pan/Tilt/Zoom (PTZ) controls. The administrator can enable/disable controls for specified users under
System Options > Security > Users.
9
AXIS M3004-V Network Camera
Accessing the Product
Note
These contro ls are available if digital PTZ is enabled in the selected view area, see View Area on page 17.
Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the
mouse pointer.
Click the Center mode button and click in the image to center the camera view on that position. The center mode
button could also be used to zoom in on a specific area. Click in the image and drag to draw a rectangle surrounding
theareatobemagnified. To zoom out, rotate the mouse wheel.
Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls.
User-defined buttons can also appear in the Control panel. See Controls on page 23.
Select a PTZ preset position to steer the camera view to the s aved position. See Preset Positions
on page 22.
Pan and Tilt bars – Use the arrows to pan and t ilt the camera view, or click on a position on the bar to steer the
camera view to that position.
Zoom bar – Use the arrows to zoom in and out, or click on a position on the bar to zoom to that position.
The PTZ controls can be disabled unde r PTZ > Advanced > Controls,seeControls on page 23.
10
AXIS M3004-V Network Camera
Media Streams
Media Streams
The Axis product provides several video stream formats. Your requirements and the properties of your ne twork will determine the
type you use.
The Live View page in the product provides access to H.264 and Motion JPEG video streams, and to the list of available stream profiles.
Other applications and clients can access video streams directly, w ithout going via the Live View page.
How to Stream H.264
The video compression standard H.264 makes good use of bandwidth, and can provide high quality video streams at less than 1 Mbit/s.
Deciding which combination of protocols and methods to use depends on your viewing requirements, a nd on the properties of
your network. The available options in AXIS Media Control are:
Unicast RTP
This unicast method (RTP over UDP) is used
for live unicast video, especially when it is
important to always have an up-to-date video
stream, even if some images are dropped.
RTP over RTSP
This unicast method (RTP tunneled over RTSP)
is useful as it is relatively s imple to configure
firewallstoallowRTSPtraffic.
RTP over RTSP over HTTP
This unicast method can be u sed to traverse
firewalls. Firewalls are commonly c on figured to
allow the HTTP protocol, thus allowing RTP to
be tunneled.
Unicasting is used for video-on-demand
transmission so that there is no video traffic
on the network until a client connects and
requests the stream.
Note that there are a maximum of 20
simultaneous unicast connections.
Multicast RTP
This method (RTP over UDP) should be used for live multicast video. The video stream is always
up-to-date, even if some images are dropped.
Multicasting provides the most efficient usage of bandwidth when there are large numbers of
clients v iewing si multane ously. A multicas t cannot however, pass a network router unless the
router is configured to allow this. It is not p ossible to multicast over the Internet, for example.
Note also that all multicast viewers count as one unicast viewer in the maximum total of 20
simultaneous connections.
AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the
AMC Control Panel, can be changed and the options disabled, to suit specific requirements.
Note
H.264 is licensed technology. The Axis product includes one H.264 viewing client license. I ns talling additional unlicensed
copies of the client is prohibited. To
purchase additional licenses, contact your Axis reseller.
MJPEG
This format uses standard JPEG st ill images for the video stream. These images are then displayedandupdatedataratesufficient
to create a stream that shows constantly updated mo tion.
The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image qualityandaccesstoeveryimage
contained in the stream. The recommended method of accessing Motion JPEG live video from the Axis product is to use the AXIS
Media Control in Internet Explorer in Windows.
AXIS Media Control (AMC)
AXIS Media C ontrol (A MC) in Internet Explore r in Windows is the recommended method of accessing live video from the Ax is product.
11
AXIS M3004-V Network Camera
Media Streams
TheAMCControlPanelcanbeusedtoconfigure various video settings. Please see the AXIS Media Control User’s Manual for more
information.
The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from:
• W indows Control Panel (from the S tart menu)
• Alternatively, right-click the video image in Internet Ex plorer an d click Settings.
Alternative Methods of Accessing the Video Stream
You can also access video and images from the Axis product in the following ways:
• Motion JPEG server push (if supported by the client, F irefox, for example). This option maintains an open HTTP connection
to the brow s er and sends data as and when requi red, for as long as required.
• Still JPEG images in a browser.Enterthepathhttp://<ip>/axis-cgi/jpg/image.cgi
• Windows Media Player. This requires AXIS Media Control and the H.264 decoder to be installed. The following paths
can be used:
- Unicast via RTP: axrtpu://<ip>/axis-media/media.amp
- Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp
- Unicast via RTSP, tunneled via HTTP: axrtsphttp://<ip>/axis-media/media.amp
-Multicast:axrtpm://<ip>/axis-media/media.amp
• QuickTime
TM
. The follo wing paths can be used:
- rtsp://<ip>/axis-media/media.amp
- rtsp://<ip>/axis-media/media.3gp
12
AXIS M3004-V Network Camera
Media Streams
Note
• <ip>= IP addess
• The Axis product supports QuickTime 6.5.1 and later.
• QuickTime adds latency to the video stream.
• It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee
this.
13
AXIS M3004-V Network Camera
Setting Up the Product
Setting Up the Product
The Axis product can be configu red by use rs with administrator or oper ator rights. To open the product’s Setup pages, click Setup in
the top right-hand corner of the Live View page.
• Administrators have unrestricted access to all settings.
• Operators have access to all settings except System Options
See also the online help
.
Basic Setup
Basic Setup provides shortcuts to the settings thatshouldbemadebeforeusingtheAxisproduct:
1. Users. See page 33.
2. TCP/IP. See pa ge 35.
3. Date & Time. See page 34.
4. Video Stream. See pa ge 15.
The Basic Setup menu can be disabled from System Options > Security > Users.
14
AXIS M3004-V Network Camera
Video
Video
It is possible to configure the following video features in your Axis product:
• Video stream. See page 15.
•Streamprofiles. See page 16.
• Camera settings. See page 16.
•Viewarea.Seepage 17.
• Overlay image. See page 18.
•Privacymask.Seepage 18.
Video Stream
You can define the following video stream settings from Video > Video Stream:
•Image.Seepage 16.
• H .264. See page 16.
Pixel Counter
The pixel coun
ter shows the number of pixels in an area of the image. The pixel counter is useful in situations where there is a
requirement that the image is a certain size, for example in face recognition.
The pixel counter can be accessed from:
• Video > Video Stream.UnderPreview,clickOpen and select the Show pixel counter option to enable the rectangle in
the image. Use the mouse to move and resize the rectangle, or enter the number of pixels in the Width and Height
fields and click Apply.
• The Live View pa ge in Internet Explorer in Windows. Right-click in the image and select Pixel counter.Usethemouse
to move and resize the rectangle.
15
AXIS M3004-V Network Camera
Video
Image
The default image settings can be configured under Video> Video Stream. Select the Image tab.
The following settings are available:
• Resolution. Select the default resolution.
• Compression. The compression level affects the image quality, bandwidth and file size of saved images; the lower the
compression, the higher the image quality with higher bandwidth requirements and larger file sizes.
• Rotate image. If required, the image can b e rotated.
• Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer c an be limited.
• Overlay settings.SeeOverlay on page 18.
Click Save to apply the new settings.
H.264
H.264, also known as MPEG-4 Part 10/AVC, is a video compression standard that provides high q uality video streams at low bit rates.
An H.264 video stream consists of different types of frames such as I-fra mes and P-frames. An I-frame is a comple te image whereas
P-frames only contain the differences from previous frames.
The GOV length is the number of frames between two consecutive I-frames. Increasing the GOV length may save considerably on
bandwidth requirements in some cases, but may also have an adverse affect on image quality.
ThebitratecanbesetasVariable Bit Rate (VBR) or Constant Bit Rate (CBR). VBR adjusts the bit rate according to the image
complexity, using up more bandwidth for increased activity in the image , and less for lower image activity. CBR allows you to set a
fixed Target bit rate that consumes a predictable amount of bandwidth. As the bit rate would usually need to increase for increa
sed
image activity, but in this case cannot, frame rate and image quality are affected negatively. To partly compensate for this, it is
possible to prioritize either frame rate or image quality. Not setting a priority means that frame rate and image quality are equally
affected. You must save your settings before they can take effect.
The current bit rate can be set to appear as text overlay. To do this, s
elect the Include text check box option under Overlay
Settings and enter the modifier #b in the field.
Stream Profiles
Astreamprofile is a set of pre-confi gured stream settings including resolution, compression, frame rate and overlay settings.
Stream profi les can be used:
• When s etting up recording using action rules, see Events on page 28.
• W hen setting up a continuous recording, see Continuous Recording on page 31.
• I n the Live View page — select the stream profile from the Stream profile drop-down list.
Four pre-programmed stream profiles are availab le for quick set up. Each pre-programmed profile has a descriptive name, indicating
its purpose. If required, the pre-programmed stream profiles can be modified and new customized stream profiles can be created.
To create a new profile or modify an existing profile, go to Setup > Video > Stream Profiles.
To select a defau lt stream profi le for the Live View page, go to Setup > Live View Config.
Camera Settings
The Video > Camera Settings page provides access to ad vanced image settings for the Axis product.
16
AXIS M3004-V Network Camera
Video
Image Appearance
Increasing the Color level increases the color saturation. The value 100 gives maximum color saturation. The value 0 gives a
black and white image.
The image Brightness can be a djusted in the range 0–100, where a higher value produces a brighter image.
Increasing the Sharpness can increase bandwidth usage. A sharper image might increase image noise especially in low light
conditions. A lower setting reduces image noise, but the whole image will appear less sharp.
The Contrast changes the re lative difference betwee n light and dark. It can be adjusted using the slidebar.
White Balance
White balance is used to make colors in the image appear the same regardless of the color temperature of the light source. The Axis
product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light
source from the drop-down list. For a description of each available setting, see the online help
.
Exposure Settings
Configure the exposure settings to suit the image quality requirements in relation to lighting, frame rate and bandwidth
considerations.
Exposure value - Click in the bar to fine-tune the exposure.
Enable Backlight compensation - Enable this option if a bright spot of light, for example a light bulb, causes other areas in
the image to appear too dark.
Exposure priority - When Motion is prioritized, motion blur in the image is minimized. This can be useful for recognition of moving
objects such as people and vehicles. However, prioritizing motion ma y cause an increase in image noise, espe cially in low light
situations. W hen Low noise is prioritized, image noise is minimized. The file size is reduced, which can be useful if storage space or
bandwidth is limited. However, prioritizing low noise may result in a very dark image, especially in low light situations.
View Area
A view area is a cropped part of the full view. The view area is treated as a video source in Live View and has its own video
stream and PTZ settings.
When setting up a view area it is rec omme nde d that the video stream resolution is the same size as or smaller than the view area
size. Setting the video stre am resolution larger than the view area siz e implies digita lly scaled up video aft er sensor capture,
requiring more bandwidth without adding image information.
To enable a view area, go to Video > Camera Settings and select Enable View Area.
To configure the view area:
1. Go to Video > View Area.
2. Select an Aspect ratio and a Video stream resolution.
3. Use the mouse to move and resize the view area.
4. Select Enable PTZ to enable digital PTZ for the view area.
5. Click Save to save the settings.
Note
The PTZ functio n ality is useful during installation of the Axis product. Use a view area to crop out a specificpartofthe
full view.
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AXIS M3004-V Network Camera
Video
Overlay
Overlays are used to provide extra information, for example for forensic video analysis or duri n g product installation and
configuration. Overlays are supe rimposed over the video stream.
An overlay text can display the current date and time, or a text string. W hen using a text string, modifiers can be used to display
information such as the current bit rate or the cur rent frame rate. For informa t ion about available modifiers, see File Naming &
Date/Time Formats in the online help
.
To en able overlays:
1. Go to Video > Video Stream and select the Image tab.
2. To include an o verlay image, select Include overlay image at the coordinates. The overlay image must first be uploaded to
the Axis pro duct, see Overlay Image.
3. To include date and time, select Include date and Include time.
4. To include a text string, select Include text and enter the text in the field. Modifiers can be used, see File Naming &
Date/Time Formats in the online h e lp
.
5. Select the text color, the text background color and the position of the overlay.
6. Click Save.
To modify the date and time format, go to System Options > Date & T ime.SeeDate & Time on page 34.
Overlay Image
An overlay image is a static image sup erimposed over the video stream. The image, for example company logo, is used to provide
extra information or to mask a part of the image.
Since it is static, the position and size of an overlay image will remain the same regardless of resolution and digital Pan/Tilt
movements. To set up a dynamic mask, which will always mask a specified part o f the monitored area, see Privacy Mask.
To use an overlay image, the image must first be uploaded to the Axis product:
1. Go to Video > Overlay Image.
2. Click Browse andbrowsetothefile.
3. Click Upload.
4. Select the image to use from the Use overlay image list.
5. Click Save.
To display the overlay image:
1. Go to Video > Video Stream and select the Image tab.
2. Under Overlay Settings,selectInclude overlay image at the coordinates and enter the X and Y coordinates.
3. Click Save.
For information about supported image formats, see the online help
.
Privacy Mask
A privacy mask is an area of solid color that prohibits users from viewing parts of the monitored area. Privacy masks cannot be
bypassed via the VAPIX® Application Program ming Interface (API).
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AXIS M3004-V Network Camera
Video
The Privacy Mask List (Video > Privacy Mask) shows all the masks that are currently configured in the Axis product and indicates
if they are enabled.
You can add a new mask, re-size the mask with the mouse,chooseacolorforthemask,andgivethemaskaname.
For more information, see the online help
Important
Adding many p rivacy masks may affect the product’s performance.
Focus Adjustment
The focus is set at factory for this Axis product and no rmally there should be no need to adjust it. However, if the focus is disturbed
for some reason, set the focus manually by turning the focus ring. After replacing the top cover, the image may appear slightly out of
focus due to the optical effect of the dome (especially in the case of tele/zoom lenses). To compensate, focus on an object slightly
closer than the intended area; if possible, position the top cover in front of the lens while adjusting focus.
To set focus perfectly, use the focus tool. Fit the tool onto the focus ring and adjust the focus.
19
AXIS M3004-V Network Camera
Live View Config
Live View Config
You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of
theLiveViewpage.
•StreamProfile. See page 16.
• Default Viewer for Browser. See page 20.
• Viewer Settings. See page 21.
• Action Buttons. These are the buttons described in Controls on the Live View Pag e on page 8 .
•UserDefined Links. See page 21.
Default Viewer for Browsers
From Live View Config > Default Viewer select the default method for viewing video images in your browser. The product attempts
to show the video images
in the selecte d video format and viewer. If this is not possible, the product overrides the settings and
selects the best available combination.
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AXIS M3004-V Network Camera
Live View Config
Browser Viewer Description
AMC
Recommended viewer in Internet Explorer (H.264/Motion JPEG).
QuickTime
H.264.
Java applet
A slower imaging alternative to AMC (Motion JPEG). Requires one of the
following installed on the clie nt:
• JVM (J2SE) 1.4.2 or higher.
• JRE (J2SE) 5.0 or higher.
Windows Internet Explorer
Still ima ge Displays still images only. Click the Refresh button in your browser to view a
new image.
Server Push
Recommended viewer for other browsers (Motion JPEG).
QuickTime
H.264.
Java applet
A slower imaging a lter native to Se rve r Push (Motio n JPEG onl y).
Other browsers
Still ima ge Displays still images only. Click the Refresh button in your browser to view a
new image.
For more informa tion, please see the online help .
Viewer Settings
To configure options for the viewer, go to Live View Config > Viewer Settings.
•SelectShow viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video
image in your browser.
• H.264 decoder installation. The administrator can disable installation of the H.264 decoder included with AXIS Media
Control. This is used to prevent installation of unlicensed copies. Further decod er licenses can be purchased from your
Axis reseller.
•SelectShow crosshair in PTZ joystick mode to enable a cross that will indicate the center of the image in PTZ joystick mode.
•SelectUse PTZ joystick mode as default to enable joystick mode. The mode can be changed temporarily from the PTZ
control panel.
•SelectEnable recording button to enable recording from the Live View p age. This button is available when using
the AMC viewer. The recordings are s aved to the location specified in the AMC Control Panel. See AXIS Media Control
(AMC) on page 11.
User Defined Links
To display user-defined links in the Live View page , s e lect the Show custom link option, give the link a name and then enter the URL
to link to. When defining a web link do not remove the 'http://' from the URL address. Custom links can be used to run scripts or
activate external devices connected to the product, or they can link to a we b page. Custom links defined as cgi links w ill run the
script in the background, in a hidden frame. Defining the link as a web l ink will open the link in a new window.
21
AXIS M3004-V Network Camera
PTZ (Pan Tilt Zoom)
PTZ (Pan Tilt Zoom)
The PTZ menu is available if digita l PTZ (pan, tilt and zoom) is enabled in the selected view area. For more information on view areas,
see View Area on page 17.
Preset Positions
A preset position is a predefined view that can be used to quickly steer the camera to a specific location. Preset positions can
be accessed in several ways:
• By selecting the preset from the Preset positions drop-down list in the Live View Page.
• W hen setting up action rules. See page 28.
• W hen setting up Guard Tour. See pa ge 22.
To add a preset position:
1. Go to PTZ > Preset Positions.
2. Use the pan, tilt and zoom controls to steer the camera view to the desired position.
3. Enter a descriptive nam e in the Current position field.
The product can be configured to return to the Home position when the PTZ functionality has been inactive for a specified length
of time. Enter the length of time in the field and click Save. Set the time to zero to prevent the product from autom atically
returning to the Home pos ition.
To include the preset p osition name in the overlay text, go to Video,selectInclude overlay text and enter the modifier #P in the field.
For more information about modifiers, see File Naming & Date/Time Forma
ts in the online help
.
Guard Tour
A guard tour di splays the video stream from different preset po sitions, one-by-one, in a predetermined order or at random and for
configurable time periods. The enabled guard tour will keep running after the user has logged off or closed the browser.
Toaddaguardtour:
1. Go to PTZ>GuardTourand click Add.
2. Enter a descriptive name.
3. Specify the pause length between runs.
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AXIS M3004-V Network Camera
PTZ (Pan Tilt Zoom)
4. Select an available preset position and click Apply.
5. Specify the View Time in seconds or minutes.
6. Specify the View Order or select the Random view order option.
7. Click Save.
To modify or remove guard tours, go to PTZ>GuardTour, select the guard tour in the Guard Tour List and click Modify/Remove.
For more information see the online help
.
Advanced
Controls
Panel Shortcut Command Buttons can be config u red to p rovide direct access to comman ds issued via the VAPIX® Application
Programming Interface. The buttons will be displayed in the PTZ control panel, which is available in the Live View page through
the Ctrl panel button, see page 9 .
23
AXIS M3004-V Network Camera
Detectors
Detectors
Camera Tampering
Camera Tampering can generate an alarm whenever t he camera is repositioned, or when the lens is covered, sprayed or severely
defocused. To send an alarm, for example an email, an action rule m ust be set up.
To configure tampering:
1. Go to Detectors > Camera Tampering.
2. Set the Minimu m duration, that is, the t ime that must elapse before an alarm is generated. This can help prevent false
alarms for known conditio ns that affect the image.
3. Select Alarm for dark images if an alarm should be generated if lights are dimmed or turned off, or if the lens is sprayed,
covered, or rendered severely out of focus.
4. Click Save.
To configure the product to send an alarm when tampering occurs:
1. Go to Events > Action Rules.
2. Click Add to set up a new action rule.
3. Enter a Name for the action rule.
4. Under Condition,selectDetectors from the Trigger list.
5. Select Tampering from the list of detectors.
6. Optionally, sele c t a schedule and set additional conditions.
7. Select the a ction. To send an email, select Send Notification a
nd select a Recipient from the list of defined rec ipients.
Note
The While the rule is active option under Duration canno t be used with camera tampering, since camera tampering does not
have a duration and once it has been triggered it will not automatically return to its untriggered state.
For more information on actions rules, s ee Events on page 28.
Motion Detection
Motion detection is used to generate an alarm when ever movement starts or stops in the camera view.
Motion detection i s configured by defining up to 10 Include and Exclude windows:
• Include windows —define areas where motion should be detected
• Exclude windows —define areas within an I nclude window that should be ignored (areas outside Include windows
are automatically ig nored).
For instructions, see Set Up M otion Detection Windows on page 25.
To control the number of motion detection alarms, the parameters Object Size, History and Sensitivity can be adjusted. See
Motion Detection Parameters on page 25.
Once motion detection w indows are configured, the Axis product can be configured to perform actions when motion is detected.
Possible actions include uploading images and start recording. For more information, see Setting Up an Action Rule on page 29.
24
AXIS M3004-V Network Camera
Detectors
Note
Using the motion detection feature may decrease the product’s ove ral l performa nce.
Set Up Motion Detection Windows
To set up a motion detection Include Window, follow these instructions:
1. Go to Detectors > Motion Detection.
2. Select the Configure Included W indows option and cl ick New. Select the new window in the list of windows and enter
adescriptivename.
3. Adjust the size ( drag the bottom right-hand corner) and the position (click on the text at the top and drag to the desired
position) of the window.
4. Adjust the Object Size, History and Sensitivity profile sliders (see M otion Detection Parameters for deta ils). Any d etected
motion within an active window is indicated by red peaks in the Activity window.
5. Click Save.
To exclude parts of the include window, select the Co
nfigure Excluded Windows and position the exclude window within the
include w indow.
To delete an include or exclude window, select the window in the list of w indows and click Del.
Motion Detection Parameters
The parameters controlling motion detection are described in the tab le below:
Parameter
Object Size
History
Sensitivity
Description
Object s ize relative to window
size.
Object memory length.
Difference in luminance
between background and
object.
High level (100%)
Only very large objects trigger
motion detection.
An object that appears in
the windo
w triggers motion
detection for a long time
before it is considered as
non-m
oving.
Ordinary colored objects on
ordinary backgrounds trigger
motion detection.
Medium level (50%)
A large difference in luminance
is requ ired to trigger motion
detection.
25
AXIS M3004-V Network Camera
Detectors
Low level (0%)
Even very small objects trigger
motion detection.
An object that appears in
the window triggers motion
detection only for a very short
time before it is considered as
non-moving.
Only very bright objects on
a dark background trigger
motion detection.
Recommended values
5–15% 60–90% 75–95%
Default values
15% 90% 90%
Note
• To trigger on small objects or movements, use several small motion detection windows rather than one large window
and select a low object size.
• To avoid triggering on small objects, s elect a high object size.
• If no objects should app ear in the Include Window, select a high history level. This will cause motion detection to
trigger as long as the object is present in the window.
• To only detect flashing light, select a low sensitivity. In other c as es high sensitivity is recommended.
26
AXIS M3004-V Network Camera
Applications
Applications
Third party applications can be uploaded to and installe d on the Ax is product. For information about available applications,
downloads, trials and licenses, go to ww w.axis.com/applications
To upload an application, go to Applications > Overview, click Browse to locate the file and the n click Upload Package. Click on the
uploaded application’s name to open the menu options Settings, License and About.Forconfiguration instructions, please refer to
the documentation provided with the application.
Most applications need a license to run. To install the license, select the License menu option. If the product is connected
to the Internet, Automatic Installation appears in the web page. If the product is not connected to the Internet, go to
www.axis.com/applications to acquire a Licens e key. You will need a license code and the product’s serial number (found on the label
and under System Options > Support > System Overview) to receive a license key.
Installed Applications lists installed applications with information about the version and the vendor, the status of the application
(running or not running), and information about the license.
Use the Start and Stop buttons to start and stop the application.
To generate a log file for the application, select the application and click Log.
Note
It is recommended to run one application at a tim e. Avoid running applications when motion detection is active.
27
AXIS M3004-V Network Camera
Events
Events
The Axis product can be configured to perform actions when different events occur, for example, start a recording when motion is
detected. The set of conditions that defines how and when the action is triggered is called an Action Rule.
Available Action Rule triggers and conditions include:
• Applications — use installed applications to trigger the rule, see Applications on page 27.
• Detectors
- Motion Detection — trigger t he rule whe n motion is detected, see Motion Detection on page 24.
- Tampering — trigger the rule when tam pering is detected, see Camera Tampering on page 24.
• Hardware
- Network — trigger the rule if network connection is lost or restored. This can for example be used to start
recording to the SD card.
• Input Signal
- Manual Trigger — trigger the rule using the Manual Trigger button in the Live View page, see Controls on
the Live View Page on page 8 . This can for example be used to validate actions during product installation
and c onfiguration.
• PTZ
- Moving — trigger the rule when the camera view moves due to a PTZ operation. This can for example be used
as an additional condition to prevent an action rule triggered by m otion detection to record video while the
camera view moves due to a PTZ operation.
- Preset Reached —triggertherulewhenthecamerastopsatapresetposition.Thiscanbeforexamplebeused
with the Send Images action to upload images from the preset posi
tion.
• Storage
- Available — trigger the rule when the storage dev
ice is unmounted or removed. This can for example be
used to send maintenance notifications.
- Full — trigger the rule when the storage device is full. Under normal operation, the oldest recordings will be
overwritten to prevent the storage device from becoming full.
- Locked —triggertheruleifthestoragedeviceislocked(writeprotected).
• System
- System Initializing — trigger the rule when the product is being started. This can for example be used to s end a
notifi
cation when the pro duct restarts.
• T
ime
- Recurrence — trigger the rule periodically, see Recurrences on page 30. This can for example be used to upload
an image every 5 minutes.
- Use Schedule — trigger the rule a ccording to the selected schedule, see S chedules on page 30
.
Available actions include:
• PTZ Control
- Preset Position — go to a preset position.
- Guard Tour — start a guard tour, see Guard Tour on page 22.
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AXIS M3004-V Network Camera
Events
• Record Video — record video to a selected storage.
• Send Images —sendimagestoarecipient.
• Send Notifications —sendanotification message to a recipient.
• Status LED — flash the LED indicator. This can fo r example be used to validate triggers such as motion detection during
product installation a nd configuration.
Setting Up an Action Rule
An action rule defines the conditions that must be met for the product to perform an action, for examp le record video or send email
notifications. If multiple conditions are defined, all must be met to trigger the action.
The following example describes how to set up an action rule to record video to a network share if there is movement in the
camera’s fiel d of view.
Set up motion detection and add a network share:
1. Go to Detectors > Motion Detection and configure a motion detection window, see page 25
2. Go to System Options > Storage and set up the network share, see page 41.
Set up the action rule:
1. Go to Events > Action Rules and click Add.
2. Select Enable rule and e nter a descriptive nam e for the rule.
3. Select Detectors from the Trigger drop-down list.
4. Select Motion Detection from the drop-down list. Select the motion detection window to use.
5. Optionally, sel ect a Schedule and Additional conditions,seebelow.
6. Under Actions, select Record Video from the Type drop-down list.
7. Select a Stream profile and configure the Duration settings as described below.
8. Select Network Share from the Storage drop-down list.
To a d d additional criter ia, se lect the Additional conditions option and add additional triggers. To prevent an action from being
triggered repeatedly, a Wait at least time can be set. Enter the time in hours, minutes and seconds, during which the trigger
should be ignored before the action rule can be activated again.
The recording Duration of some actions can be set to include time immediately before and after the event. Select Pre-trigger time
and/or Post-trigger time and enter the number of seconds. When While the rule is active is enabled and the action is triggered
again during the post-trigger time, the recording time will be extended with another post-trigger time period.
For more information, see the online h elp
.
Recipients
Recipients receive media files and notifica tion message s . The following recipients are available:
Recipient Use with action
Email
Send Images
Send Notification
FTP
Send Images
29
AXIS M3004-V Network Camera
Events
HTTP
Send Images
Send Notification
Network Share Send Images
TCP Send Notification
Note
A network share can also be used as a storage device fo r recorded video. Go to System Options > Storage to configure a
network share before setting up a continuous recordingoranactionruletorecordvideo.SeeStorage on page 40 for more
information about storage devices.
To add a recipient:
1. Go to Events > Recipients and click Add.
2. Enter a descriptive name.
3. Select a recipient Type.
4. Enter the information needed for the recipient type.
5. Click Test to test the c onnection to the recipient.
6. Click OK.
Schedules
Schedules can be used as action rule triggers or as additional conditions, for example to rec ord video if motion is detected outside
office hours. Use one of the predefined schedules or create a new schedule as described below.
To create a new schedule:
1. Go to Events > Schedules and click Add.
2. Enter a descriptive name and the information needed for a daily, weekly, monthly or yearly schedule.
3. Click OK.
To use the schedule in an Action Rule, select the schedule from the Schedule drop-down list i n the Action Rule Setup page.
Recurrences
Recurrences are used to trigger Action Rules repeatedly , for example every 5 minutes or every hour.
To set up a recurrence:
1. Go to Events > Recurrences and click Add.
2. Enter a descriptive n a m e and re curre nce pattern.
3. Click OK.
To use the recurrence in an Action R ule, first select Time from the Trigger drop-down list in the Action Rule Setup page a nd
then select the recurrence from the second drop-down list.
To modify or remove recurrences, select the recurrence in the Recurrences List a n d click Modify or Remove.
30
AXIS M3004-V Network Camera
Recordings
Recordings
TheAxisproductcanbeconfigured to record video continuously or according to an action rule:
• To start a continuous recording, see page 31.
• To set up action rules, see page 29.
• To access recordings, see Recording List on page 31.
•Toconfigure camera controlled storage, see Storage on page 40.
Recording List
Recorded videos are listed on the Recordings > List page. The list shows each recording’s start date and time, duration and the
event that triggered the recording.
To play or download a recording, follow these steps:
1. Go to Recordings > List.
2. Use the filter to narrow the list of recordings. Enter the desired filter criteria and click Filter. Some filters may take
a long time to complete.
3. Select the recording.
4. Click Play to play the recording, or click Download to download the recording.
Multiple recordings can be downloaded at the same time. Select the recordings and click Download. The downloaded file is a zip file
containing a minimum of three files, of which the Matroska (mkv) files are the actual recordings. The r ecordings are time-stamped
with the date and time they were downloaded (that is, not the date the
recordings were made).
Note
To play recordings in Windows M edia Player, A XIS Matroska File Splitte r must b e installe d. AXIS Matroska File Splitter
can be downloaded from www.axis.com/techsup/software
For de tailed r ecording and video in formation, select a recording a nd click Properties.
To remove a recording, select the r ecor ding and cl ick Remove.
Continuous Recording
The Axis product can be configured to continuously save video to a storage device. See Storage on page 40 for more information
about storage devices. To prevent the disk from becoming full, it is recommended to configure the disk to automatica lly rem ove
old recordings.
To start a continuous recording, follow these steps:
1. Go to Recordings > Continuous.
2. Select Enabled.
3. Select type of storage device from the Disk list.
4. Select a Stream profile to use for continuous recordings.
5. Click Save to save and start the recording.
31
AXIS M3004-V Network Camera
Recordings
Note
If a new stream p rofile is selected while a recording is ong oing, the recording will be stopped and saved in the recording list
and a new recording with the new stream profile will start. Al l previous c ontinuous recordings will rem ain in the recording
list until they are removed manually or through automatic removal of old recordings.
32
AXIS M3004-V Network Camera
System Options
System Options
Security
Users
User access control is e nabled by default and can be configured under System Options > Security > Users. An administrator can
set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which m eans
that anybody may access the Live View page.
The user list displays authorize d u sers and user groups (access levels):
Viewer - Access to the Live View page
Operator - Access to the Live View page and to all settings except System Options
Administrator - Unrestricted access to all settings; can add, modify and remove other users.
Under HTTP/RTSPPasswordSettings, select the type of password to allow. You may need to allow unencrypted passwords if there
are viewing clients that do not support encryption, or if you upgraded the firmware and existing clients support encryption but need
to log in again and be configuredtousethisfunctionality.
Under User Settings, select the Enable anonymous viewer login option to allow anonymous users access to the Live View page.
Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls.
Deselect the Enable Basic Setup option to hide the Basic Setup menu. Basic Setup provides quick access to settings that s hould be
made before using the Axis product.
ONVIF
ONVIF (Open Network Video Interface Forum) is a global interface standard that makes it eas ier for end users, integrators, consultants ,
and manufacturers to take advantage of the possibilities offered by network video technology. ONVIF enables interoperablity between
different vendor products, increased flexibility, red
uced cost and future-pro of systems.
By creating a user y ou automaticall
y enable ONVIF communication. Use the user name and password with all ONVIF communication
with the product. For more information see www.onvif.org
IP Address Filter
IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once e nabled, the listed IP address are
allowed or denied acces
s to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.
The administr
ator can add up to 256 IP address entries to the list (a single entry can contain multiple IP addresses).
HTTPS
The Axis product supports encrypted browsing using HTTPS. This is configured on the System Options > Security > HTTPS page.
A self-signed certificate can be used until a Certificate Authority-issued certificate has been obtained. Click Create self-signed
certificate to install a self-signed certificate. Although self-signed certificates are free and offer some protection, true security is only
implemented a fter the installation of a signed certificate issued by a Certificate Authority.
To obtain a signed certificate from an issuing Certificate Author ity, click Create Certificate Request. When the signed certificate
is returned, click Install signed certificate to import the certificate. The properties of any certificate request currently resident in
the product or installed can be viewed by clicking Properties.
To enable HTTPS in the Axis product, the HTTPS Connection Policy must be set for each user group.
For more information, see the online help
.
33
AXIS M3004-V Network Camera
System Options
IEEE 802.1X
IEEE 802.1X is a standard for port-based Network Admissio n Control providing secure authentication of wired and wireless network
devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol).
To access a network protected by IEEE 802.1X, devices must authenticate themselves. The authentication is performed by a
third-party entity called an authentication server , typically a RADIUS server, examples of which are FreeRADIUS and Microsoft
Internet Authentication Service.
In Axis' implementation, the network de vice and the authentication server authenticate themselves with the help of digital
certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security). The certificates are provided by an
Certification Authority (CA). You need:
•aCAcertificate to validate the identity of the authentication server
• a CA-s igned clie nt certificate and a private key to authenticate the network device.
To allow the netwo rk device to access a network protected by IEEE 802.1X:
1. Obtain a C A certificate, a client certificate and a client private key (contact your network administrator).
2. Go to Setup > System Options > Security > IEEE 802.1X and upload the CA certificate, the client certi ficate and the
client private key.
3. Under Settings, select the EAPOL v ersion, provide your EAP identity and private key password.
4. Check the box to enable IEEE 802.1X and click Save.
Certificates
CA Certificate The CA certificate is used to validate the identity of the authentication server. Enter the path to
the c ertificate directly, or locate the file using the Brow se button. Then click U
pload.Toremove
acertificate , click Remove.
Client certificate
Client private key
The client certificate and private key are used to authenticate the network device. They can be
uploaded as separate files or in one combined fi le (e.g. a PFX file or a PEM file). Use the Client
private key field if uploading one combined file. For each file, enter the path to the file, or locate the
fi
le using the Browse button. Then click Upload.Toremoveafile, click Remove.
Settings
EAPOL version
SelecttheEAPOLversion(1or2)asusedinyournetworkswitch.
EAP identity
Enter the user identity (maximum 16 characters) associated with your certificate.
Private key password
Enter the password (maximum
16 characters) for the private key.
Enable IEEE 802.1X
Check the box to enable the IEEE 802.1X protocol.
Date & Time
The Axis product’s date and time s ettings are configured under System Options > Date & Time.
Current Server Time displays the current date and time (24h clock). The time can be displayed in 12h clock in the text overlay (see
below).
To change the date a nd time settings, select the preferred Time mode under New Server Time:
• Synchronize with computer time sets date and time according to the computer’s clock. With this option, date and
time are set once and w ill not be updated automatically.
• Synchronize with NTP Server obtains date and time from an NTP server. With this option, date and time settings are
updated continuously. For information on NTP settings, see NTP Configuration on page 37.
34
AXIS M3004-V Network Camera
System Options
If using a host name for the NTP server, a DNS server must be configured. See DNS Configuration on page 37.
• Set manually allows you to m anually set date and time.
If using an NTP server, select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving
time changes.
The Date & Time Format Used in Images is the date and time format displayed as a text overlay in the video stream. Use the
predefined formats or see File Naming & Date/Time Formats in the online help
for information on how to create custom date and
time formats. To include date and time in the overlay text, go to Video and select Include date and Include time.
Network
Basic TCP/IP Settings
The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version
must always be enabled.
IPv4 Address Configuration
By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are
configured under System Options > Network > TCP/IP > Basic.
DHCP (Dynamic Host Configuration Protocol) allows network administrators to centrally manage and automate the assignment of
IP addresses. DHCP should only be enabled if using dynamic IP address notifi cation, or if the DHCP can update a DNS server. It is
then possible to access the Axis product by name (host name).
If DHCP is enabled and the product cannot be accessed, run AXIS IP Utility to search the network for connected Axis prod ucts , or reset
the product to the factory default settings (see page 43) and then perform the installation again.
To use a static IP address, check Use the following IP a ddress and specify the IP address, subnet mask and default router.
IPv6 Address Con figuration
If IPv6 (IP version 6) is enabled, the Axis product will receive an IP address according to the configuration in the network router.
To enable IPv6, go to System Options > Network > TCP/IP > Basic. Other settings for IPv6 should be configured in the network router.
ARP/Ping
The product’s IP ad dress can be assigned using A RP and Ping. For instructions, see Assign IP Address using ARP/Ping on page 35.
The ARP/Ping service is enabled by default but is automatically disabled two minutes after the product is started, or as soon as an IP
address is assigned. To re-assig n IP address using ARP/Ping, the product must be restarted to enable ARP/Ping for an additional
two minutes.
To disable the service, go to System Options > Network > TCP/IP > Basic and clear the option Enable ARP/Ping setting of IP address.
Pinging the product is still possible when the service is disabled.
Assign IP Address using ARP/Ping
The product's IP address c an be assigned using ARP/Ping. The command must be issued within 2 minutes of connecting p ower.
1. Acquire a free static IP ad d re ss on the same network segment as the computer.
2. Locate the serial number (S/N ) on the product label.
3. Open a command prompt and enter the following commands:
35
AXIS M3004-V Network Camera
System Options
Linux/Unix syntax
arp -s <IP address> <serial number> temp
ping -s 408 <IP address>
Linux/Unix example
arp -s 192.168.0.125 00:40:8c:18:10:00 temp
ping -s 408 408 192.168.0.125
Windows syntax (this may require that you run the command prompt as an administrator)
arp -s <IP address> <serial number>
ping -l 408 -t <IP address>
Windows example (this may require that you run the command prompt as an administrator)
arp -s 192.168.0.125 00-40-8c-18-10-00
ping -l 408 -t 192.168.0.125
4. Check that the network cable is connected to the Axis product and then restart the product by disconnecting and
reconnecting power.
5. Close the command prompt w hen the product responds with Reply from 192.168.0.125:... or similar.
6. Open a browser and type http://<IP address> in the Location/A ddress field.
For other methods of assigning the IP address, see the Installation and Management Software CD or the document Assign an IP
Address and Access the Video Stream on Axis Support web at www.axis.com/techsup
Note
• To open a command prom pt in Windows, open the Start menu and type cmd in the Run/Search field.
• To use the ARP command in Windows 7/Windows Vista, right-click the command prompt icon and s elect Run as
administrator.
• To open a command prompt in Mac OS X, open the Terminal utility from Application > Utilities.
AXIS Video Hosting System (AVHS)
AVHS used in conjunction with an AVHS service, provides easy and secure Internet access to live and recorded video accessible from
any location. For more information and help to find a local AVHS Service Provider go to www.axis.com/hosting
AVHS is enabled by default. The settings are configured under System Options > Network > TCP IP > Basic.
One-click enabled - Press the product’s control button (see Hardware Overview on page 4 ) to connect to an AVHS service over the
Internet. Once registered, Always will be enabled and the Axis product stays connected to the AVHS service. If the product is not
registered within 24 hours from when the button is pressed, the product will disconnect from the AVHS s ervice.
Always - The Axis product will constantly attempt to connect to the AVHS service over the Internet. Once registered the product will
stay connected to the service. This option can be used when the product is already installed and it is not convenient to use the
one-click installation.
AXIS Internet Dynamic DNS Service
AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product. For more information, see www.axiscam.net
To regis ter the Axis product with AXIS Internet Dynamic DNS Service, go to System Options > Network > TCP/IP > Basic.Under
Services, click the AXIS Internet Dynamic DNS Service Settings button (requires access to the Internet). The domain name currently
registered at AXIS Internet Dynamic DNS service for the product can at any time be removed.
36
AXIS M3004-V Network Camera
System Options
Advanced TCP/IP Settings
DNS Configuration
DNS (Domain Name Service) provides the translation of host names to IP addresses. The DNS settings are configured under System
Options > Network > TCP/IP > Advanced.
Select Obtain DNS server addres s via DHCP to use the DNS settings provided by the DHCP server.
To make manual settings, select Use the following DNS server address and specify the following:
Domain name - Enter the domain(s) to search for the host name used by the Axis product. M u ltiple domains can be separated by
semicolons. The host name is always the firstpartofafullyqualified domain name, for example, myserver is the host name in the
fully qualifie d domain name myserver.mycompany.com where mycompany.com is the domain name.
Primary/Secondary DNS server - Enter the IP ad dresses of the primary a nd secondary DNS servers. The secondary DNS server is
optional and will be used if the primary is unavailable.
NTP Configuration
NTP (Network Time Protocol) is used to synchronize the clock times of devices in a network. The NTP settings are configured under
System Options > Network > TCP/IP > Advanced.
Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server.
To make manual settings, select Use the following NTP server address and enter the h ost name or IP address of the NTP server.
Host Name Configuration
The Axis product can be accessed using a host name ins t ead of an IP addre s s. The host name is usually the same as the assigned DNS
name. The host name is configured under System Options > Network > TCP/IP > Advanced.
Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4.
Select Use the host name to set the host name m anually.
Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product’s IP address changes.
For more information, see the online h elp
.
Link-Local IPv4 Address
Link-Local Address is enabled by default and a ssigns the Axis product an additional IP address which can be used to access
the product from other hosts on the same segment on the local network. The product can have a Link-Local IP a nd a static
or DHCP-supplied IP address at the same time.
This function can be disabled under System Options > Network > TCP/IP > Advanced.
HTTP
The HTTP port used by the Axis product can be c hanged under System Options > Network > TCP/IP > Advanced. In addition to the
default setting, which is 80, any port in the range 1024–65535 can be used.
HTTPS
The HTTPS port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to
the default setting, which is 443, any port in the range 1024–65535 can be used.
To enable HTTPS, go to System Options > Security > HTTPS. For more in forma tion, see page 33.
37
AXIS M3004-V Network Camera
System Options
NAT traversal (port mapping) for IPv4
A network router allows devices on a private network (LAN) to share a si n gle connection to the Internet. This is done b y forwarding
network traffic from the private network to the “outside”, that is, the Internet. Security on the private ne twork (LAN) is increased
since most routers are pre-configured to stop attempts to access the private network (LAN) from the public network (Internet).
Use NAT traversal w h en the Axis product is located on an intrane t (LAN) and you wish to make it available from the other
(WAN) side of a NAT router. With NA T tra versal properly configured, all HTTP traffic to an external H TTP port in the NAT router
isforwardedtotheproduct.
NAT traversal is configured under System Options > Network > TCP/IP > Advanced.
Note
• For NAT traversal to work, this must be supported by the router. The router must also support UPnP
TM
.
• The router has many different names: “NAT router”, “Network router”, “Internet Gateway”, ”Broadband router”, “Broadband
sharing device” or “Home firewall” but the essential purpose of the device is the same.
Enable/Disable - When enabled, the Axis product attempts to configure port mapping in a NAT router on your network, using UPnP
TM
.
Note that UPnP
TM
must be enabled in the product (see System Options > N etwork > UPnP).
Use manually selected NAT router - Select this option to manually select a NAT router and enter the IP address for the router in
the field. If no router is specified, the product automatically searches for NAT routers on y our network. If more than one router is
found, the default router is selected.
Alternative HTTP port - Select this option to manually defi ne an external HTTP port. Enter the port number in the field. If no port is
entered here, a port number is a utomatically selected when NAT traversal is enabled.
Note
• An alternative HTTP port can be used or be active even if NAT traversal is disabled. This is useful i f your NAT router does
not support UPnP a nd you need to manually configure port forwa rding in the NAT router.
• If you attempt to manually e nter a port that is alre ady in use, another available port is automatically se lected.
• When the port is selected automatically it is displaye d in this field. To change this, enter a new port number and click Save.
FTP
The FTP server running in the Axis product enables upload of new firmware, user applications, etc. The FTP server can be disabled
under System Options > Network > TCP/IP > Advanced.
Note
This FTP server has nothing to do with the product’s ability to transfer images via FTP to other locations and servers.
RTSP
The RTS P server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port number can be
changed under System Options > Network > TCP/IP > Advanced. The default port is 554.
Note
H.264 video streams will not be available if t he RTSP server is disabled.
SOCKS
SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks o n the other
side of a firewall or proxy server. This functionality is useful if the Axis product is located on a lo cal network behind a firewall, and
notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).
SOCKS is configured under System Options > Network > SOCKS. For more information, see the online help
.
38
AXIS M3004-V Network Camera
System Options
QoS (Quality of Service)
QoS (Quality of Service) guarantees a certain level of a specified resource to selected traffic on a network. A QoS-aware network
prioritizes netw ork traffic and provides a greater ne twork reliability by controlling the am ount of bandwidth an application may use.
TheQoSsettingsareconfigured under System Options > N etwork > QoS. Using DSCP (Differentiated Services Codepoint) values, the
Axis product can mark the following types of traffic: live video, event/alarm traffic and management traffic.
SMTP (email)
To send email messages from the Axis product via SMTP (Simple Mail Transfer Protocol), an SMTP mail server must be set up. This
is done under System Options > Network > SMTP (email).
Enter the host names or IP addresses and port numbers for the primary and secondary mail servers in the fields pro vided . A From
email address is also required. If the mail server requires a u thentication, check Use authentication to log in to this server and enter
the necessary information.
SNMP
The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is the
group of devices and management station running SNMP. Community names are used to identify groups.
The Axis product can be configured to support SNMP o n the System Options > Network > SNMP page.
Depending on the level of security required, select the version on SNMP to use.
SNMP v1/v2 provides the lowest level of security. The community name can be specified as a password for read or read/write
access to all supported SNMP devices. The default password for the Read community is public and the default password for the
Write community is write.
Note
If HTTPS is enabled, SNMP v1 and SNMP v2c should be disabled.
Traps for SNMP v1/v2 are used by the Axis product to send me ssages to a management sy
stem on important events and status
changes. Check Enable traps and enter the IP ad dress where the trap message should be sent and the Trap community that
should receive the message.
The following traps are available:
•Coldstart
•Warmstart
•Linkup
• Authentication failed
SNMP v3 provid es encryption and secure passwords. To use traps with SNMP v3, an SN MP v3 management application is required.
To use SNMP v3, HTTPS must be enabled, see HTTPS on page 33. To enable SNMP v3, check the box and provide the initial user
password.
Note
The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see
Reset to Factory Default Settings on page 4 3.
UPnP
TM
The Axis pro duct includes support for UPnP
TM
.UPnP
TM
is enabled by default and the product is automatically detected by operating
systems and clients that s upport this protocol.
UPnP
TM
can be disabled under System Options > Network > UPnP
TM
.
39
AXIS M3004-V Network Camera
System Options
RTP/H.264
The RTP port range and multicast settings are configured under System Options > Network > RTP.
The RTP port range defines the range of ports from which the video ports are automatically se lected. For multicas t strea ms, only
certain IP addresses and port numbers should be used.
Select Always Multicast Video to start multicast streaming without opening an RTSP session.
Bonjour
The Axis product includes support for Bonjour. Bonjour i s enabled by default and the prod uct is automatically detected by op erating
systems and clients that s upport this protocol.
Bonjour can be disabled under System Options > Network > Bonjour.
Storage
SD Card
NOTICE
To prevent corruption of recordings, the SD card should always be unmounted befo re it is ejected.
The Axis product supports SD cards with the following file systems:
• ext4 — recommended due to its resilience against data los s if the card is ejected or if there is abrupt power loss. To access
data stored on the card from the Windows op erating system, a third-party ext4 driver or application is r equired.
• vFAT — most SD cards are pre-formatted with vFAT when purchased.
If required, the SD card can be re-formatted to the desired file system. To format the SD card:
1. Insert the SD card in the SD card slot.
2. Go to System Options > Storage and c lick SD Card.
3. Click Format and select the desired file system.
Note
During formatting any previous data stored on the disk will be lost.
Mounting is done automatically when the card is inserted or when the product is started. A manual mount is only required if the
card has been unmounted and not ejected a nd re-inserted.
To unmount the SD card:
1. Go to System Options > Storage and c lick SD Card.
2. Click Unmount.
3. The card can now be removed.
The SD card is managed on the System Options > Storage page. Click SD Card to open Storage Management.
If the card’s status shows as failed, click Check disk to see if the problem can be found and then try Repair. This option is only
available for S D cards with ext4. For SD cards with vFAT, use a card reader or computer to troubleshoot the card.
To avoid filling the card, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings
older than and select the number of days or weeks.
To stop writing to the card and protect recordings from being remove d, select Lock under Recording Settings.
40
AXIS M3004-V Network Camera
System Options
Network Share
Network share allows you to add network storage such as a N AS (Network Attached Storage) or any server that uses CIFS (Common
Internet File System) and use them for storage of recordings.
To add a network share:
1. Go to System Options > Storage.
2. Click Network Share.
3. Enter the IP address, DNS or Bonjour name to the host server in the Host field.
4. Enter the name of the share in the Share field.
5. If required, select The share requires login and enter the user name and password.
6. Click Connect.
To clear al l recordings and data from the Axis product’s folder on the designate d share, click Clear under Storage Tools.
To avoid filling the share, it is recommended to remove recordings continuously. Under Recording Settings,selectRemove recordings
older than and select the number of days or weeks.
To stop writing to the share and protect recordings from being removed, select Lock under Recording Settings.
Maintenance
The Axis product provides several maintenance functions. These are available under System Options > Maintenance.
Click Restart to perform a correct restart if the Axis prod uct is not behaving as expected. This will not affect any of the current
settings.
Click Restore to reset most settings to the factory default values. The following settings a re not affected:
• the boot protocol (DHCP or static)
• the static IP address
• the default router
• the subnet mask
•thesystemtime
• the IEEE 802.1X settings
Click Default to reset all setting s, including the IP address, to the factory default values. This button should be used w ith caution. The
A
xis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 43.
To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours.
This can be useful for identifying the product among other products installed in the same location.
For information about firmwa re upgrade, see Upgrading the Firmware on page 44.
Support
Support Overview
The System Options > Support > Support Overview page provides information on troubleshooting and contact information,
should you require technical assistance.
See also Troubleshooting on page 44.
41
AXIS M3004-V Network Camera
System Options
System Overview
To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that
can be found here includes firmware version, IP ad dre ss , network and security settings, event settings, image settings and recent log
items. Many of the captions are links to the proper Setup page.
Logs & Reports
The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troub leshooting. If
contacting Axis Support, please provide a valid Server Report with your query.
System Log - Provides information about system events.
Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to l ist all connections to the
product (see below).
Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included
in the Server Report.
You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report
text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s
Live View that also shows the settings specified under Video Stream>Image>Image Appearance. The server rep o rt .zip file should
always be included when contacting support.
Parameter List - Shows the prod uct's parameters and their current settings. This may prove useful when troubleshooting or
when contacting Axis Support.
Connection List - Lists all clients that are currently accessing m edia streams.
Crash Report - Generates an archive with debugging i n forma tion. The report takes several minutes to generate.
The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration.
The Access Log can be configured to list all connections to the product (select C ritica l, Warnings & Info). If require d, a differ ent log
level can be used w h en sending emails.
Advanced
Scripting
Scripting allows experience d u sers to
customize and use their own scripts.
NOTICE
Improper use may cause unexp ected behavior and loss of contact with the Axis product.
Axis strongly recom
mends that you do not use this function unless you understand the consequences. Axis Support does not provid e
assistance fo r problems with customized scripts.
To open the Script Editor, go to System Options > Advanced > Scripting. It is recommended to create a backup file before
customizing the scripts. If a scrip t causes problems, reset the product to its factory default settings, see page 43.
For more information, see www.axis.com/developer
Fil
e Upload
F
iles, for example web pages and images, can be uploaded to the Axis product a nd used as custom settings. To upload a file, go
to System Options > Advanced > File Upload.
Uploaded file s are acces se d thro ugh http://<ip address>/local/<user>/<file name> where <user> is the
selected user group (viewer, operator or administrator) for the uploaded file.
42
AXIS M3004-V Network Camera
System Options
Plain Config
Plain Config is for advanced users with experience of Axis product configuration. Most parameters can be set and modified from this
page. Help is available from the standard help pages.
To open Plain Config, go to Sy stem Options > Advanced > Plain Config.
Reset to Factory Default Settings
This will reset all parameters, including the IP address, to the factory default settings:
1. Disconnect power from the product.
2. Press and hold the Control button and reconnect power (see Hardware Overview on page 4 ).
3. Keep the Control button pressed for about 15 seconds until the Status indicator flas hes amber.
4. Release the Control button. The process is complete after about 1 minute (when the Status indicator turns green). The
product has been reset to the factory default settings. The default IP address is 192.168.0.90
5. Re-assign the IP address.
It is also possible to reset parameters to factory default via the web interface. Go to Setup > System Options > Maintenance.
43
AXIS M3004-V Network Camera
Troubleshooting
Troubleshooting
Checking the Firmware
Firmware is software that determin es the functionality of network device s. One of your first actions when troubleshooting a problem
should be to check the current fi rmware version. The latest version may contain a correction that fixes your particular problem. The
current firmwa re version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
Upgrading the Firmware
When you upgrade the product with the latest firmware from Axis website, the product receives the latest functiona lity available.
Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.
To upgrade, follow these instructions:
1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website
at www.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the pro ducts web pages.
3. Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.
After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, e ven if you suspect the
upgrade has failed.
AXIS Camera Management can be used for multiple upgrades. See w w w.ax is.com for more information.
Note
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
•Preconfigured and customized settings are saved when the firmware is upgraded
(providing the features are available in
the new firmware) although this is not guaranteed by Axis Com munications AB.
Emergency Recovery Procedure
If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status
indicator indicates a failed upgrade. To r ecove r the product, follow the steps below. The serial number is found on the product’s label.
1. In UNIX/Linux, type the following from the command line:
44
AXIS M3004-V Network Camera
Troubleshooting
arp -s <IP address> <serial number> temp
ping -s 408 <IP address>
In Windows, type the following from a command/DOS prom pt (this may require that you run the command prompt as
an administrator):
arp -s <IP address> <serial number>
ping -l 408 -t <IP address>
2. If the product does not reply in 30 seconds, restart it and wait for a rep ly. Press CTRL+C to stop Ping.
3. Open a browser and type in the product’s IP add ress. In the page that appears, use the Browse button to select the upgrade
file to use. Then click Load to restart the upgrade process.
4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status
indicator.
5. Reinstall the product, referring to the Installation Guide.
If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/
Symptoms, Possible Causes and Remedial Actions
Problems setting the IP address
When using ARP/Ping
Try the installation again. The IP address must b e set within two minutes after power has been
applied to the product. Ensure the P ing length is set to 408. For instructions, see Assign IP Address
using ARP/ Ping on page 35.
The product is lo cate d on a
different subnet
If the IP address intended for the product and the IP address of the c omputer used to access the
product are located on different subnets, you will not be able to s et the IP address. Contact your
network administrator to obtain an IP address.
The IP address is being used
by another device
Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS
window, type ping and the IP address of the product:
•Ifyoureceive:Reply from <IP address>: bytes=32; time=10...
this means that the IP address may already be in use by another device on the network.
Obtain a new IP address from the network administr ator and reinstall the product.
•Ifyoureceive:Request timed out, this means that the IP address is available for
use with the Axis product. Check all cabling and reinstall the product.
Possible IP address conflict
with another device on the
same subnet.
The static IP address in the Axis product is used before the DHCP server sets a dynamic address.
This means that if the same default s tatic IP addressisalsousedbyanotherdevice,theremay
be problems accessing the product.
The product cannot be accessed from a browser
Cannot log in
When HTTPS is enabled, ensure that the correct protoco l (HTTP or HTTPS) is used when attempting
to log in. You m
ay need to manually type http or https in the browser’s address field.
If the pas
sword for root is lost, the product must be reset to the factory default settings. See
Reset to Factory Default Settings on page 43.
45
AXIS M3004-V Network Camera
Troubleshooting
The IP address has been
changed by DHCP
IP addresses obtained from a DHCP server are dynamic and may change. If the IP addr ess has been
changed, use AXIS IP U tility or AXIS Camera M a nagement to located the product on the networ k.
Identify the product using its model or serial number.
If required, a static IP address c an be assigne d manually. For instructions, see the Installation and
Management Software CD or the document Assign an IP Address and Access the Video Stream on
Axis Support web at www.axis.com/techsup
Certificate error when using
IEEE 802.1X
For authentication to work properly, the date and time settings in the A xis product should be
synchronized with an NTP server. See Date & Time on page 34 .
The product is accessible locally but not externally
Router configuration To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal
feature which will attempt to automatically con figure the router to allow access to the Axis
product, see NAT traversal (port mapping) for IPv4 on page 38. The router must sup port UPnP
TM
.
Firewall protection
Check the Internet firewall with your network administr ator.
Default routers required
Check if you need to configure the router settings.
Problems with the H.264 format
No H.264 displayed in the
client
Check that the relevant H.264 connection methods and c orrect interface are enabled in the AMC
Control Panel (streaming tab). See A X IS Media Control (AMC) o n page 11.
In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
No multicast H.264
displayed in the client
Check w ith y our netwo rk administrator that the multicast addresses used by the Axis product
arevalidforyournetwork.
Check with your network administrator to see if there is a firewall preventing viewing.
Multicast H.264 only
accessible by local clients
Check if your router supports multicasting, or if the router set
tings between the client and the
product need to be configured. The TTL (Time To Live) va lue may ne ed to be increased.
Poor rendering of H.264
images
Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.
If text overlays are blurred, or if there are other rendering problems, you may need to enable
Advanced Video Rendering from
the Video tab in the AMC Control Panel.
Ensure that your graphic
s card is using the latest driver. The latest drivers can usually be
downloaded from the manufacturer’s website.
Color saturation is different
in H.264 and Mo
tion JPEG
Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
information.
Lower frame rate than
expected
Reduce the number of a pplications running on the client computer.
Limit the number of simultaneous viewers.
Check with the network administrator that there is enough bandwidth available.
Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
key fra mes.
Lower the image resolution.
46
AXIS M3004-V Network Camera
Troubleshooting
Why do I not get maximum
frames per second?
See Performance Considerations on page 51.
The maximum frames per second is dependent on the utility frequen cy (60/50 Hz) of the Axis
product. See Technical Specifications on page 49.
Image degeneration
Decrease the GOV length. Go to Video > Video Stream and select the H.264 tab to modify the
GOV length.
Status indicator LED is flashing red and the product is inaccessible
A firmware upgrade has
been interrupted or the
firmware has otherw ise been
damaged
See Emergency Recovery Procedure on page 44.
No images displayed on web page
Problems with AXIS M edia
Control (Internet Explorer
only)
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX
controls. Also, make sure that AXIS Media Control is installe d on your computer.
Installation of additional
ActiveX component
restricted or prohibited
Configure the Axis product to use a Java applet for updating video images in Internet Explorer. Go
to Setup > Live View Config and select Java applet under Default viewer.
Video and image problems, general
Image too dark or too light
Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
Video > Camera Settings.
Missing imag es in uploads This ca n occur when trying to use a larger image buffer than is a ctually ava ilable. Try lowering
the frame rate or the upload period .
Slow image update Config uring pre-buffers , motion detection, high-resolution images or high frame rates will a ffect
the performance of the Axis product.
Poor performance Poor performance may be caused by heavy network traffic, multiple users a cces sing the product,
low performance clients, use of featuressuchasmotiondetection,eventh
andling or uploaded
applications.
Poor quality snapshot images
Screen incorrectly
configured on your computer
Configure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256
colors will produce dithering artifacts in the image.
Overlay image is not displayed
Incorrect size or location of
overlay image
The overlay image may have been positioned incorrectly or may be too large. See Overlay Image
Settings in the online help for more informat ion.
Privacy mask is not displayed
Incorrect size or location of
privacy mask
The privacy mask may have been positioned incorrectly or may be too large.
Browser freezes
Firefox can someti
mes
freeze on a slow computer
Lower the image res
olution
47
AXIS M3004-V Network Camera
Troubleshooting
Problems uploading files
Limited space There is only lim ited space available for the upload of your own files. Delete existing files t o free
up space.
Motion Detection triggers unexpectedly
Changes in luminance
Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighti ng, motion detection m ay trigg er mistakenly. Lower the sensitivity
setting to avoid problems with luminance.
Storage and disk management problems
Video cannot be recorded
Check that the SD card is not write protected ( that is, read only).
SD card cannot be mounted Reformat the SD card and then click Mount.
48
AXIS M3004-V Network Camera
Technical Specifications
Technical Specifications
Function/group
Item
Specifications
Model
AXIS M3004–V
Image sensor
1/4" Progressive scan RGB CMOS
Light sensitivity 1.5 - 100000 lux, F2.8
Lens M12 mount, fixed iris, megapixel resolution
2.8 mm, 80° horizontal angle of view, F2.8
Vertical angle of view: 50°
Shutter time
1/8000 s to 1/6 s
Camera
Camera angle
adjustment
Pan +-175°, tilt +-52 °, rotation +-175°
Video
compression
H.264 Main profile (MPEG-4 Part 10/AVC)
Motion JPEG
Resolutions
1280 x 800 (1 MP) to 320 x 240
Frame rate H.264 25 fps with pow er line fre quency 50 Hz
30 fps with pow er line fre quency 60 Hz
Frame rate
Motion JPEG
25 fps with pow er line fre quency 50 Hz
30 fps with pow er line fre quency 60 Hz
Video streaming
Multiple, individually configurable streams in H.264 and Motion JPEG
Controllable frame rate and bandwidth
VBR/CBR H.264
Pan/Tilt/Zoom
Digital PTZ, preset positions, guard tour
Video
Image settings
Compression, color, brightness, sharpness, contras
t, white balance, backlight
compensation, wide dynamic range - dynamic contrast
Rotation: 0°, 90° 180° 270°
Mirroring of images
Text and image overlay
Privacy mask
Axis’ Corridor Format
Security Password protection, IP address filtering, IEEE 802.1X** network access control,HTTPS**
encryption, digest authentication, user access log
Network
Supported
protocols
IPv4/v6, HTTP,
HTTPS*, SSL/TLS*, QoS Layer 3 DiffServ, FTP, SMTP , Bonjour, U PnP,
SNMPv1/v2c/v3(MIB-II), DNS, DynDNS, NTP, RTSP, RTP, TCP, UDP, IGMP, RTCP, ICMP,
DHCP, ARP, CIFS/SMB, SOCKS, etc.
*This p
roduct includes software developed by the OpenSSL Project for use in the OpenSSL
Toolkit.
49
AXIS M3004-V Network Camera
Technical Specifications
Function/group
Item
Specifications
Application
Programming
Interface
Open API for software integration, including VAPIX® and AXIS Ca mera Application
Platform*, AXIS Media Control SDK*, event trigger data in video stream
ONVIF, specification available at www.onvif.org
Quality of Service (QoS) layer 3, DiffServ Model
Embedded Linux operating system
AXIS Video Hosting System (AVHS) with One-Click C amera Connection
*Available a t www.axis.com
Intelligent video Video motion detection, active tampering alarm
Support fo r AXIS Camera Application Platform enabling installation of additional
applications
Event Triggers Intelligent video, edge storage events
Event Actions File upload via FTP, H TTP and email
Notification via email, HTTP and TCP, pre- and post-alarm video buffering, video recording
to edge storage, PTZ preset, guard tour
Video access from
web browser
Camera live view
Video recording to fi le (ASF)
Customizable HTML pages
Windows Vista, XP, Windows 7, Server 2003 and Server 2008
DirectX 9c or higher
For other operating systems and browers see www.axis.com/techsup
Management and
maintenance
AXIS Camera Management tool on CD and w eb-based configuration
Firmware upgrades over HTTP or FTP, firmware available on www.axis.com
Built-in
installation aids
Pixel counter
System
Integration
Data Streaming
Event data
Casing
IP42 water-and dust-resistant, IK08 impact-resistant polycarbonate/ABS casing
Color: White NCS S 1002-B
Polycarbonate/ABS inner camera module w ith encapsulated electronics
Memory 256 MB RAM , 128 MB Flash
Power Power over Ethernet IEEE 802.3af
Class 1 : max. 2.2W
A 44 - 57 VDC limited power source (LPS) shall be used to power the product.
Connectors
Male RJ-45 10BASE-T/
100BASE-TX PoE on a 2 m (6.5 ft.) network cab le
Edge storage
MicroSD/SDHC memory card slot (card not included)
Support for recording to network share (network-attached storage or file server)
Storage
temperature
–25 to
70 °C (–13 to 158 °F)
Operating
conditions
Temperature: 0 ºC to 45 ºC (32 ºF to 113 ºF)
Humidity 15–85% RH (non-condensing)
Approvals
EN 55022 Class B, EN 61000-6-1 and EN 61000-6-2, EN 55024, FCC Part 15 Subpart
B Class B, ICES-003 Class B, VCCI Class B, C-tick AS/NZS CISPR 22, KCC Class B, EN
60950-1, ul60950-1
Dimensions (Di-
ameterxHeight)
51x101 mm (2.0"x4.0")
Weight
Camera: 200 g (0.44 lb.) including cable
General
50
AXIS M3004-V Network Camera
Technical Specifications
Function/group
Item
Specifications
Included
accessories
Quick Installa tion Guide, Installation and Management Software C D, Windows decoder
1-user license, drill hole tem plate
Accessories (not
included)
AXIS PoE Midspan
Video
management
software (not
included)
AXIS Camera Companion (software included on CD) - Basic surveil lance , for small
businesses, where video is recorded to edge storage
AXIS C ame ra Station (sold se parately) - Fully feature d surveill ance , for medium-s ized
businesses, where video is recorded on a system server (not included)
For more software application via partners, see www.axis.com/products/video/software/
Performance Considerations
When settings up your system, it is important to consider how various s ettings and situations will affect performance. Some factors
affect the amount of bandwidth (the bit rate) required , others can affect the frame rate, and some aff ect both. If the loa d on the
CPU reaches its max imum, this will also affect the frame rate.
The following factors are among the most important to consider:
• High image resolution and/or lower compression levels result in images containing more data. Bandwidth affected.
• Access by large numbers of Motion JPEG and/or unicast H.264 clients. Bandwidth affected.
• Simultaneous viewing of different streams (resolution, compression) by different clients. Effect on frame rate and bandwidth.
• Accessing Motion JPEG a nd H.264 vide o streams s imultane ous ly. Frame rate and bandwidth affected.
• H eavy usage of event settings affect the product’s CPU load. Frame rate affected.
• Heavy network utilization due to poor i n fra structure. Bandwidth affected.
• V iewing on poorly performing client computers lowers perceived performance. Frame rate affected.
51
User Manual Ver. M3.6
AXIS M3004-
V Network Cam era Date: July 2012
© Axis Communications AB, 2012
Part No. 48
550
