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en Troubleshooting
22
26.2 Information on the display panel
Fault Cause and troubleshooting
No displays light up. The power supply has been disconnected.
▶
Use other electrical appliances to check whether there has been a power failure.
The appliance has not been connected as shown in the circuit diagram.
▶
Connect the appliance in accordance with the circuit diagram.
Electronics fault
▶
If you are unable to rectify the fault, inform the technical after-sales service.
The displays flash. The control panel is wet or an object is covering it.
▶
Dry the control panel or remove the object.
, , ,
,
The electronics have overheated and one or all of the cooking zones have been switched
off.
▶
Wait until the electronics have cooled down sufficiently. Then touch any button on the
control panel.
+ power level and
audible signal
There is hot cookware in the vicinity of the control panel. This may cause the electronics to
overheat.
▶
Remove the cookware. The fault display goes out shortly afterwards. You can continue to
cook.
and signal tone There is hot cookware in the vicinity of the control panel. The cooking zone has been
switched off to protect the electronics.
▶
Remove the cookware. Wait a few seconds. Touch any button. When the fault display
goes out, you can continue cooking.
/ The cooking zone has overheated and has been switched off to protect the work surface.
▶
Wait until the electronics have cooled down sufficiently before switching the cooking
zone back on.
PowerTransfer is not activated.
▶
Touch any button to confirm the fault display. You can continue to cook as normal
without using the PowerTransfer function. Contact customer service.
The cooking zone has been operating continuously for an extended period.
▶
Individual safety switch-off is switched on. Touch any button to switch off the display so
that you can set the cooking zone.
/ The operating voltage is incorrect and outside of the normal operating range.
▶
Contact your energy supplier.
/ The hob is not connected correctly.
▶
Disconnect the hob from the mains. Connect the hob in accordance with the circuit dia-
gram.
Demo mode is activated.
▶
Switch off demo mode in the basic settings.
HomeConnect is not
working properly.
Different causes are possible.
▶
Go to www.home-connect.com.
The hood control is
not working properly.
The hood control functions do not switch on.
▶
Resetting and re-pairing the settings of the Wi-Fi home network
Animations on the
displays
In certain circumstances, the hob can perform self-maintenance tasks, e.g. a firmware up-
date, optimisation or troubleshooting.
▶
Wait until the process is complete and only then switch the hob on.
26.3 Normal noises from your appliance
An induction hob may sometimes cause noises or vi-
brations, such as buzzing, crackling, hissing noises, fan
noises or rhythmic noises.
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