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Troubleshooting
This chapter summarizes the most common problems you could encounter with the appliance. If you
are unable to solve the problem with the information below, visit www.philips.com/support for a list
of frequently asked questions or contact the Consumer Care Center in your country.
Problem Solution
I experience pain when I
use the breast pump
Stop using the breast pump and consult your breastfeeding advisor. If the
pump does not come away easily from the breast, it may be necessary to
break the vacuum by placing a nger between the breast and Massage
Cushion.
The breast pump is
scratched
In case of regular use, some light scratching is normal and does not
cause problems. However, if a part of the breast pump becomes badly
scratched or cracks, stop using the breast pump and contact the Philips
Consumer Care Center or visit www.shop.philips.com/service to obtain
a replacement part. Be aware that combinations of detergents, cleaning
products, sanitizing solution, softened water and temperature uctuations
may, under certain circumstances, cause the plastic to crack. Avoid
contact with abrasive or antibacterial detergents as these can damage
the plastic.
The breast pump does
not work and the on/o
button ashes.
First check if you have assembled the breast pump correctly and make
sure that there is no kink in the tube.To prevent interference keep other
electric equipment, like mobile phone or laptop, away from the breast
pump while expressing.If you are using the single electric breast pump
with batteries, replace the batteries according to the instructions in
the user manual.If you are using the breast pump on electrical power,
check to make sure you are using the adapter that was supplied with the
product.If the problem persists, contact the Consumer Care center via
www.philips.com/support.
I do not feel any suction. Check if you have assembled the breast pump correctly by following
the steps in section 'preparing for use'. Make sure that the silicone tube
is rmly attached to the motor unit and to the cap and diaphragm.Also
make sure that the pump is positioned correctly on the breast to allow for
vacuum to occur. If you still do not feel any suction, please contact the
Consumer Care center via www.philips.com/support.
The pump has too much
suction.
Follow below guidelines if you experience too much suction with your
breast pump:
- Make sure you only use the Philips Avent comfort breast pump’s parts.
- Make sure you have assembled the comfort breast pump with the
massage cushion: not using the massage cushion can result in too much
vacuum.
- When using a breast pump for the rst time, you may experience the
suction level as too high at rst. Practicing can help. If the problem
persists, consult your breastfeeding advisor.
19
English
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