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Samsung QA55S90DAGXXP User Manual
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Samsung QA55S90DAGXXP 55" OLED S90D 4K Smart TV 2024
User Manual - Page 31
For QA55S90DAGXXP.
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Contents
Guide
Connections
Connection Guide
Connecting an Antenna (Aerial)
Connecting to the network
Establishing a wired network connection
Establishing a wireless network connection
Checking the network connection status
Resetting Your Network
Turning on the TV with a mobile device
Connecting an IP control device to the TV
Allowing to connect a wireless network
Changing the name of the TV
Displaying your mobile device screen on the TV
Using Screen Sharing (Smart View)
Using Apple AirPlay
Using Screen Sharing (Tap View)
Enabling Tap View
Connecting to a Network via a Mobile Dongle (For India Only)
Connection Cables for External Devices
ADB (Auto Data Backup) functions (For India Only)
How to Use ADB (Auto Data Backup)
Switching between external devices connected to the TV
Editing the name and icon of an external device
Using additional functions
Connection Notes
Connection notes for HDMI
Connection notes for audio devices
Connection notes for computers
Connection notes for mobile devices
Connection notes for Portrait Mode
Remote Control and Peripherals
About the Samsung Smart Remote (QLED TV/The Frame/The Serif/S8*D/S9*D/DU9/DU8 Series/DU77**/DUE77/BED model)
About the Samsung Smart Remote (DU76**/DUE76 model)
About the Remote Control (DU7 Series) (except for DU77**/DU7600/DUE77/DUE76/BED model)
Connecting the Samsung Smart Remote to the TV
Controlling External Devices with a Samsung Remote Control - Using the Universal remote setup
Learn how to use Samsung Smart Remote
Learn how to use Game Controller
Using Anynet+ (HDMI-CEC)
Connecting an external device through Anynet+ and using their menus
Read before connecting an Anynet+ (HDMI-CEC) device
Controlling the TV with a Keyboard, Mouse or Gamepad
Connecting a USB keyboard, mouse or gamepad
Connecting a Bluetooth keyboard, mouse or gamepad
Using the keyboard and mouse
Using the Gamepad
Using the controller
Setting up the input devices
Entering Text using the On-Screen Virtual Keyboard
Entering Text using the remote control's microphone and the on-screen virtual keyboard
Smart Features
Using Smart Hub
Displaying the Home Screen
Launching Smart Hub automatically
Launching the last used app automatically
Automatic Mirroring from Multi View
Automatic casting in Multi View
Launching Multi View automatically When rotating
Testing Smart Hub connections
Resetting Smart Hub
Using Ambient Mode
Entering the TV viewing screen from Ambient Mode
Using Art Mode
About the Art Home screen
Import images from USB memory
Using Art mode with the SmartThings app
Precautions when using Art mode
About the Daily+ Home screen
Using Samsung Gaming Hub
Using the Home Function
About the For You / Discover Home Screen
About the Live Home Screen
About the Apps Home Screen
Installing an app
Launching an app
Managing installed apps
About the Menu Home Screen
Using a Samsung account
Signing in to a Samsung account
Creating a new account
Managing your Samsung account
Using Workspace
Using Screen Sharing (Windows PC) / AirPlay (Mac)
Using Easy Connection to Screen
Connecting a Remote PC
Playing Multimedia Content on a Remote PC
Controlling your Galaxy device with the keyboard and mouse
Using Samsung DeX
Using Microsoft 365
Adding the Web Service
Using Web Service
Using the User guide
Launching the User guide
Using the buttons in the User guide
Using the Internet
Using SmartThings
SmartThings Quick access
Use the SmartThings Hub features
Register and manage devices via SmartThings
Use the screen's sensors via SmartThings
Control SmartThings with Bixby
Control the display device from the mobile SmartThings app
Using the Samsung Smart Upgrade (For India Only)
Registering Smart Upgrade
Using Smart Upgrade
Troubleshooting
Playing pictures/video/music
Playing multimedia content on a PC or mobile device
Playing multimedia content on a USB device
Listening to your mobile device sound through the TV speaker using Sound Mirroring
Tune Station (MusicTV) functions
How to use Tune Station
Tune Station Registration
Launching Tune Station
Buttons and functions available while playing multimedia content
Using Multi View
Using Bixby
Starting Bixby with voice
Starting Bixby using buttons on the Samsung Smart Remote
Learning about the Discover Bixby Screen
Read Before Using Bixby
Provisions for using Bixby
Using the Game Bar
Starting the Game Bar
Learning about the Game Bar
Using FreeSync
Setting the Super Ultra Wide Game View
Changing the Super Ultra Wide Screen position
Configuring 144 Hz game settings
Troubleshooting of the game screen and audio problems
Using Auracast
Using Auracast
Using a password
Changing your password
TV Viewing and Recording
Using the Guide
About the Guide screen
Using additional features from the Guide
Recording Programmes
The Instant and Timer Recording options from the Guide
Recording while watching a broadcast
Using the recording schedule management screen
Setting Up Schedule Viewing
Using the schedule viewing options from the guide screen
Using the schedule viewing options while watching a programme
Using the viewing schedule management screen
Using Timeshift
Buttons and functions available while recording a programme or Timeshift
Using the Channel List
Accessing the channel list
Using the functions on the channel list screen
Using the channel edit function
Accessing the channel edit screen
Using the channel edit functions
Using a Personal Favourites List
Creating a Favourites List
TV-Viewing Support Functions
Scanning for available channels
Selecting the cable network search option
Scanning for available channels on standby mode
Setting the Wake-up time
Setting the functions for the service provider
Viewing broadcast service provider info
Checking digital channel signal info and strength
Selecting the broadcasting audio option
Using Programme Rating Lock
Configuring advanced broadcasting settings
Showing common interface menu (For India Only)
Tuning broadcast signals manually
Tuning digital channels
Tuning analogue channels
Fine-tuning analogue broadcasts
Transferring channel list
Enabling/Disabling Edit Channel Numbers
Deleting CAM operator profile
Setting satellite system
Changing teletext language
Selecting the broadcast audio language
Showing TVkey Interface menu
Postcode for Emergency Broadcasts
Picture and Sound
Using Intelligent Mode
Adjusting the Picture Quality
Choosing a picture mode
Configuring advanced picture settings
Picture Support Functions
Changing the picture size settings
Setting the Viewing Environment for External Devices
Playing games on an optimised screen
Setting the Game Mode details
Using Input Signal Plus
Using HDMI Black Level
Configuring Media Switching Settings
Configuring a Sound Mode and Expert Settings
Choosing a sound mode
Configuring advanced sound settings
Using the Sound Support Functions
Selecting speakers
Listening to the TV through Bluetooth devices
Playing TV sounds by configuring Q-Symphony Settings
System and Support
Using the Time Functions and the Timers
Setting the clock automatically
Adjusting the clock for DST and time zone
Changing the current time
Setting the clock manually
Using the sleep timer
Turning off the TV using the off timer
Using the Power and Energy Saving Functions
Reducing the power consumption of the TV
Using the Panel Care Functions
Setting the Panel Care (S8*D/S9*D Series only)
Updating the TV's Software
Updating through the network
Updating through a USB device
Updating the TV automatically
Security updates information
Updating through the mobile network
Using the Parental Settings function
Audio and Video Functions for the Visually or Hearing Impaired
Running the accessibility functions
Running Accessibility Shortcuts
Enabling voice guides for the visually impaired
Changing the volume, speed, pitch and the TV background volume of the Voice Guide
Audio Description
Setting the audio subtitles
The TV screen is turned off but audio continues
Enlarge the screen
White text on black background (high contrast)
Setting the outline emphasis feature for viewers with low vision
Enlarging the font (for the visually impaired)
Setting the screen to black and white
Inverting the screen colour
Setting the colour correction feature for users with colour blindness
Learning about the remote control (for the visually impaired)
Learning about the TV menu
Selecting the broadcasting subtitle language
Enlarging the sign language screen for the hearing impaired
Watching TV broadcasts with subtitles
Listening to the TV through Bluetooth devices (for the hearing impaired)
Configuring the repeat settings for remote control buttons
Using Voice Assistants on the TV
Select the Voice Assistant
Using Other Functions
Changing the menu language
Setting up a password
Selecting Usage or Retail Mode
Using the Maintenance Mode
Managing External Devices
Controlling your Galaxy device with the keyboard and mouse
Using AirPlay
Restoring the TV to the factory settings
HbbTV
Using a TV Viewing Card (âCI or CI+ Cardâ) (For India Only)
Connecting the âCI or CI+ Cardâ via COMMON INTERFACE slot with the CI CARD Adapter
Attaching the CI CARD Adapter via COMMON INTERFACE slot
Connecting the âCI or CI+ Cardâ
Connecting the âCI or CI+ Cardâ via COMMON INTERFACE slot
Using the âCI or CI+ Cardâ
Teletext Feature
On the Samsung Smart Remote
On the Standard Remote Control
Typical Teletext page
Precautions and Notes
Before Using the Recording and Timeshift Functions
Before using the recording and schedule recording functions
Before using the timeshift function
Supported broadcasting audio options
Read Before Using Apps
Read Before Using the Internet Function
Read before setting up a wireless network connection
Precautions for wireless network
Wireless security protocols
Read Before Playing Photo, Video or Music Files
Limitations to the use of photo, video and music files
Supported subtitles
Subtitle formats
Video formats with subtitles
Supported image formats and resolutions
Supported music formats and codecs
Supported video codecs (QLED TV(except for Q6*D/QE1D/Q7*D Series)/The Frame/The Serif/S8*D/S9*D/DU9 Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (Q7*D Series, 85DU8 Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (Q6*D/QE1D Series (except for 32Q6*D Series)/DU8 Series (except for 85DU8 Series))
Other restrictions
Video decoders
Audio decoders
Supported video codecs (DU7/BED Series, 32Q6*D Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (QN800D Series)
Supported video codecs (QN900D Series)
Other restrictions
Video decoders
Audio decoders
Read After Installing the TV
Picture sizes and input signals
Installing an anti-theft lock
Supported Resolutions for UHD Input Signals
If Input Signal Plus is set to Off
If Input Signal Plus is set to On
Resolutions for Input Signals supported by 8K models (QN7**D Series or higher)
If Input Signal Plus is set to Off
If Input Signal Plus is set to On
Supported Resolutions for FreeSync (VRR)
Read Before Connecting a Computer (Supported Resolutions)
IBM
MAC
VESA DMT
VESA CVT
CTA-861
Supported Resolutions for Video Signals
CTA-861
VESA CVT
Read Before Using Bluetooth Devices
Restrictions on using Bluetooth
Suffix : Parental Rating - Thailand only
Licences
Troubleshooting
Picture Issues
The screen is flashing or has become dark
The picture is not bright, or the picture colours do not look clear
The picture colours are black and white or do not look the way they should look
The TV automatically turns off by itself
TV (The Frame TV) cannot be turned off.
Unable to power on
The TV remains on or does not turn on automatically.
Unable to find a Channel
The TV image does not look as good as it did in the store.
Displayed video looks blurry
The picture is distorted.
There is a dotted line on the edge of the screen.
The picture wonât display in full screen.
The Subtitle function in the TV menu is deactivated.
Subtitles appear on the TV screen.
The HDR of the connected external device turns off.
Sound and Noise Issues
How can I connect an audio device to the TV?
There is no sound or the sound is too low at maximum volume.
The picture is good but there is no sound.
HDMI (eARC/ARC) is connected, and there is no sound.
The speakers are making an odd sound.
The sound is interrupted.
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
The TV audio is not being played through the Soundbar or A/V receiver.
The sound is not heard clearly.
The volume of the external device cannot be adjusted.
I want to turn the TV and audio device off and on at the same time.
Channel and Broadcast Issues
"Weak or No Signal" displayed in TV mode or cannot find channel.
The TV is not receiving all channels.
The subtitles are not provided on a digital channel.
Broadcasting is deactivated.
External Device Connectivity Issues
The "Mode Not Supported" message appears.
The video is OK but there is no audio.
I want to connect to a PC and mobile device via screen mirroring.
No screen appears when connecting the TV to an external device.
I want to connect to a Bluetooth speaker.
The PC screen does not appear or it flickers.
Network Issues
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
Wired network connection failed.
Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
What is Anynet+?
Anynet+ does not work. The connected device is not displayed.
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
The Anynet+ device won't play.
Remote Control Issues
The remote control does not work.
External devices cannot be operated with the TV remote control.
Recording Issues
The Timeshift or recording function cannot be used.
Cannot record videos received from an external device or Samsung TV Plus.
The "Format Device" message appears when the Timeshift or recording function is used.
The recorded files on the TV are not played back on a PC.
Apps
I cannot find the app I want.
I launched an app, but it's in a different language. How can I change the language?
The app does not work properly. Its image quality is poor.
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
Media Files
Some files are interrupted during playback.
Some files can't be played.
Voice Assistant Issues
The microphone is off.
The voice commands do not work well.
Bixby/Alexa answers although I did not call it.
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
During voice recognition, the heavy load message appears and the function does not work.
I want to see weather information of the desired area.
Other issues
The TV is hot.
The TV smells like plastic.
The settings are lost after 5 minutes or every time the TV is turned off.
The TV is tilted to the side.
The stand is wobbly or crooked.
I want to know how to attach and remove the TV stand.
A POP (TVâs internal banner ad) appears on the screen.
The TV is making a popping noise.
The TV is making a humming noise.
The TV narrates the screen events in voice-over.
Diagnosing TV operational issues
Self Diagnosis
Cannot select Broadcast Signal in Self Diagnosis.
Reset Smart Hub
Reset picture
Reset sound
Getting Support
Getting support through Remote Management
Finding the contact information for service
Requesting service
Accessibility Guidance
Menu Learning Screen
Using the Remote control
Orientation of the Samsung Smart Remote or Remote Control
Description of the Samsung Smart Remote or Remote Control
Using the Accessibility menu
Running the Accessibility Shortcuts menu
Running the Accessibility menu functions using the General menu
Running the Accessibility menu functions using Bixby
Learning about the Accessibility menu functions
Using the TV with Voice Guide on
Changing channel
Using on-screen number entry via the Samsung Smart Remote or Remote Control
Changing volume
Using programme information
Using the guide
To view a programme on now
Other options in the guide
Using Schedule Viewing
Setting up a schedule viewing
Cancelling a scheduled viewing
Using the Channel List
Recording
Using the instant and schedule recording options from the guide screen:
Recording the programme you are watching
Scheduling recording from the programme info window
Changing the recording time
Viewing recorded programmes
Deleting a recorded programme
Using Smart Hub
Smart Hub
Using the Smart Hub Home Screen
Launching the User guide
Using Bixby
Running Bixby
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Contents
Table of Contents
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About the Remote Control (DU7 Series) (except for DU77**/DU7600/DUE77/
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File type: PDF
File name: 11955619_qa55s90dagxxp.pdf
File size: 4.07 MB
File Language: English
Pages: 264
Author: Samsung
File created: 2024-03-26
Published:
2024-06-21
Updated: 2024-06-21
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Table of Contents
×
Contents
2
Guide
6
Connections
6
Connection Guide
6
Connecting an Antenna (Aerial)
8
Connecting to the network
9
Establishing a wired network connection
9
Establishing a wireless network connection
10
Checking the network connection status
11
Resetting Your Network
11
Turning on the TV with a mobile device
12
Connecting an IP control device to the TV
12
Allowing to connect a wireless network
12
Changing the name of the TV
12
Displaying your mobile device screen on the TV
13
Using Screen Sharing (Smart View)
13
Using Apple AirPlay
13
Using Screen Sharing (Tap View)
14
Enabling Tap View
14
Connecting to a Network via a Mobile Dongle (For India Only)
15
Connection Cables for External Devices
16
ADB (Auto Data Backup) functions (For India Only)
18
How to Use ADB (Auto Data Backup)
18
Switching between external devices connected to the TV
19
Editing the name and icon of an external device
20
Using additional functions
21
Connection Notes
22
Connection notes for HDMI
22
Connection notes for audio devices
23
Connection notes for computers
23
Connection notes for mobile devices
24
Connection notes for Portrait Mode
24
Remote Control and Peripherals
25
About the Samsung Smart Remote (QLED TV/The Frame/The Serif/S8*D/S9*D/DU9/DU8 Series/DU77**/DUE77/BED model)
25
About the Samsung Smart Remote (DU76**/DUE76 model)
28
About the Remote Control (DU7 Series) (except for DU77**/DU7600/DUE77/DUE76/BED model)
31
Connecting the Samsung Smart Remote to the TV
34
Controlling External Devices with a Samsung Remote Control - Using the Universal remote setup
35
Learn how to use Samsung Smart Remote
35
Learn how to use Game Controller
35
Using Anynet+ (HDMI-CEC)
36
Connecting an external device through Anynet+ and using their menus
36
Read before connecting an Anynet+ (HDMI-CEC) device
36
Controlling the TV with a Keyboard, Mouse or Gamepad
37
Connecting a USB keyboard, mouse or gamepad
37
Connecting a Bluetooth keyboard, mouse or gamepad
37
Using the keyboard and mouse
38
Using the Gamepad
39
Using the controller
40
Setting up the input devices
41
Entering Text using the On-Screen Virtual Keyboard
41
Entering Text using the remote control's microphone and the on-screen virtual keyboard
42
Smart Features
43
Using Smart Hub
43
Displaying the Home Screen
44
Launching Smart Hub automatically
47
Launching the last used app automatically
47
Automatic Mirroring from Multi View
47
Automatic casting in Multi View
48
Launching Multi View automatically When rotating
48
Testing Smart Hub connections
48
Resetting Smart Hub
48
Using Ambient Mode
49
Entering the TV viewing screen from Ambient Mode
54
Using Art Mode
55
About the Art Home screen
56
Import images from USB memory
60
Using Art mode with the SmartThings app
61
Precautions when using Art mode
62
About the Daily+ Home screen
63
Using Samsung Gaming Hub
64
Using the Home Function
66
About the For You / Discover Home Screen
67
About the Live Home Screen
70
About the Apps Home Screen
71
Installing an app
72
Launching an app
72
Managing installed apps
73
About the Menu Home Screen
75
Using a Samsung account
80
Signing in to a Samsung account
80
Creating a new account
80
Managing your Samsung account
80
Using Workspace
82
Using Screen Sharing (Windows PC) / AirPlay (Mac)
82
Using Easy Connection to Screen
82
Connecting a Remote PC
83
Playing Multimedia Content on a Remote PC
85
Controlling your Galaxy device with the keyboard and mouse
86
Using Samsung DeX
86
Using Microsoft 365
86
Adding the Web Service
86
Using Web Service
87
Using the User guide
88
Launching the User guide
88
Using the buttons in the User guide
88
Using the Internet
90
Using SmartThings
91
SmartThings Quick access
93
Use the SmartThings Hub features
93
Register and manage devices via SmartThings
94
Use the screen's sensors via SmartThings
95
Control SmartThings with Bixby
95
Control the display device from the mobile SmartThings app
95
Using the Samsung Smart Upgrade (For India Only)
96
Registering Smart Upgrade
96
Using Smart Upgrade
96
Troubleshooting
96
Playing pictures/video/music
97
Playing multimedia content on a PC or mobile device
98
Playing multimedia content on a USB device
98
Listening to your mobile device sound through the TV speaker using Sound Mirroring
98
Tune Station (MusicTV) functions
99
How to use Tune Station
99
Tune Station Registration
99
Launching Tune Station
99
Buttons and functions available while playing multimedia content
100
Using Multi View
104
Using Bixby
106
Starting Bixby with voice
106
Starting Bixby using buttons on the Samsung Smart Remote
107
Learning about the Discover Bixby Screen
108
Read Before Using Bixby
110
Provisions for using Bixby
110
Using the Game Bar
111
Starting the Game Bar
111
Learning about the Game Bar
111
Using FreeSync
113
Setting the Super Ultra Wide Game View
114
Changing the Super Ultra Wide Screen position
114
Configuring 144 Hz game settings
115
Troubleshooting of the game screen and audio problems
115
Using Auracast
116
Using Auracast
116
Using a password
116
Changing your password
116
TV Viewing and Recording
117
Using the Guide
117
About the Guide screen
117
Using additional features from the Guide
119
Recording Programmes
120
The Instant and Timer Recording options from the Guide
120
Recording while watching a broadcast
120
Using the recording schedule management screen
121
Setting Up Schedule Viewing
123
Using the schedule viewing options from the guide screen
123
Using the schedule viewing options while watching a programme
123
Using the viewing schedule management screen
123
Using Timeshift
124
Buttons and functions available while recording a programme or Timeshift
125
Using the Channel List
127
Accessing the channel list
127
Using the functions on the channel list screen
127
Using the channel edit function
129
Accessing the channel edit screen
129
Using the channel edit functions
129
Using a Personal Favourites List
130
Creating a Favourites List
130
TV-Viewing Support Functions
131
Scanning for available channels
131
Selecting the cable network search option
131
Scanning for available channels on standby mode
131
Setting the Wake-up time
132
Setting the functions for the service provider
132
Viewing broadcast service provider info
132
Checking digital channel signal info and strength
132
Selecting the broadcasting audio option
133
Using Programme Rating Lock
133
Configuring advanced broadcasting settings
133
Showing common interface menu (For India Only)
134
Tuning broadcast signals manually
135
Tuning digital channels
135
Tuning analogue channels
135
Fine-tuning analogue broadcasts
136
Transferring channel list
136
Enabling/Disabling Edit Channel Numbers
136
Deleting CAM operator profile
137
Setting satellite system
137
Changing teletext language
137
Selecting the broadcast audio language
138
Showing TVkey Interface menu
138
Postcode for Emergency Broadcasts
138
Picture and Sound
139
Using Intelligent Mode
139
Adjusting the Picture Quality
141
Choosing a picture mode
141
Configuring advanced picture settings
142
Picture Support Functions
145
Changing the picture size settings
145
Setting the Viewing Environment for External Devices
146
Playing games on an optimised screen
146
Setting the Game Mode details
147
Using Input Signal Plus
149
Using HDMI Black Level
149
Configuring Media Switching Settings
149
Configuring a Sound Mode and Expert Settings
150
Choosing a sound mode
150
Configuring advanced sound settings
150
Using the Sound Support Functions
152
Selecting speakers
152
Listening to the TV through Bluetooth devices
153
Playing TV sounds by configuring Q-Symphony Settings
154
System and Support
155
Using the Time Functions and the Timers
155
Setting the clock automatically
155
Adjusting the clock for DST and time zone
156
Changing the current time
156
Setting the clock manually
157
Using the sleep timer
157
Turning off the TV using the off timer
157
Using the Power and Energy Saving Functions
158
Reducing the power consumption of the TV
158
Using the Panel Care Functions
160
Setting the Panel Care (S8*D/S9*D Series only)
160
Updating the TV's Software
161
Updating through the network
161
Updating through a USB device
161
Updating the TV automatically
161
Security updates information
162
Updating through the mobile network
162
Using the Parental Settings function
163
Audio and Video Functions for the Visually or Hearing Impaired
164
Running the accessibility functions
164
Running Accessibility Shortcuts
164
Enabling voice guides for the visually impaired
164
Changing the volume, speed, pitch and the TV background volume of the Voice Guide
165
Audio Description
165
Setting the audio subtitles
165
The TV screen is turned off but audio continues
165
Enlarge the screen
166
White text on black background (high contrast)
166
Setting the outline emphasis feature for viewers with low vision
166
Enlarging the font (for the visually impaired)
166
Setting the screen to black and white
167
Inverting the screen colour
167
Setting the colour correction feature for users with colour blindness
167
Learning about the remote control (for the visually impaired)
167
Learning about the TV menu
168
Selecting the broadcasting subtitle language
168
Enlarging the sign language screen for the hearing impaired
168
Watching TV broadcasts with subtitles
169
Listening to the TV through Bluetooth devices (for the hearing impaired)
169
Configuring the repeat settings for remote control buttons
169
Using Voice Assistants on the TV
170
Select the Voice Assistant
170
Using Other Functions
171
Changing the menu language
171
Setting up a password
171
Selecting Usage or Retail Mode
171
Using the Maintenance Mode
171
Managing External Devices
172
Controlling your Galaxy device with the keyboard and mouse
172
Using AirPlay
172
Restoring the TV to the factory settings
172
HbbTV
173
Using a TV Viewing Card (âCI or CI+ Cardâ) (For India Only)
174
Connecting the âCI or CI+ Cardâ via COMMON INTERFACE slot with the CI CARD Adapter
174
Attaching the CI CARD Adapter via COMMON INTERFACE slot
174
Connecting the âCI or CI+ Cardâ
175
Connecting the âCI or CI+ Cardâ via COMMON INTERFACE slot
175
Using the âCI or CI+ Cardâ
176
Teletext Feature
177
On the Samsung Smart Remote
177
On the Standard Remote Control
178
Typical Teletext page
180
Precautions and Notes
181
Before Using the Recording and Timeshift Functions
181
Before using the recording and schedule recording functions
181
Before using the timeshift function
182
Supported broadcasting audio options
183
Read Before Using Apps
184
Read Before Using the Internet Function
185
Read before setting up a wireless network connection
186
Precautions for wireless network
186
Wireless security protocols
186
Read Before Playing Photo, Video or Music Files
187
Limitations to the use of photo, video and music files
187
Supported subtitles
188
Subtitle formats
188
Video formats with subtitles
188
Supported image formats and resolutions
189
Supported music formats and codecs
189
Supported video codecs (QLED TV(except for Q6*D/QE1D/Q7*D Series)/The Frame/The Serif/S8*D/S9*D/DU9 Series)
190
Other restrictions
191
Video decoders
191
Audio decoders
191
Supported video codecs (Q7*D Series, 85DU8 Series)
192
Other restrictions
193
Video decoders
193
Audio decoders
193
Supported video codecs (Q6*D/QE1D Series (except for 32Q6*D Series)/DU8 Series (except for 85DU8 Series))
194
Other restrictions
195
Video decoders
195
Audio decoders
195
Supported video codecs (DU7/BED Series, 32Q6*D Series)
196
Other restrictions
197
Video decoders
197
Audio decoders
197
Supported video codecs (QN800D Series)
198
Supported video codecs (QN900D Series)
199
Other restrictions
200
Video decoders
200
Audio decoders
200
Read After Installing the TV
201
Picture sizes and input signals
201
Installing an anti-theft lock
201
Supported Resolutions for UHD Input Signals
202
If Input Signal Plus is set to Off
202
If Input Signal Plus is set to On
202
Resolutions for Input Signals supported by 8K models (QN7**D Series or higher)
203
If Input Signal Plus is set to Off
203
If Input Signal Plus is set to On
203
Supported Resolutions for FreeSync (VRR)
204
Read Before Connecting a Computer (Supported Resolutions)
206
IBM
206
MAC
206
VESA DMT
207
VESA CVT
208
CTA-861
208
Supported Resolutions for Video Signals
209
CTA-861
209
VESA CVT
210
Read Before Using Bluetooth Devices
211
Restrictions on using Bluetooth
211
Suffix : Parental Rating - Thailand only
212
Licences
213
Troubleshooting
214
Picture Issues
214
The screen is flashing or has become dark
214
The picture is not bright, or the picture colours do not look clear
215
The picture colours are black and white or do not look the way they should look
216
The TV automatically turns off by itself
217
TV (The Frame TV) cannot be turned off.
217
Unable to power on
217
The TV remains on or does not turn on automatically.
218
Unable to find a Channel
218
The TV image does not look as good as it did in the store.
219
Displayed video looks blurry
219
The picture is distorted.
219
There is a dotted line on the edge of the screen.
220
The picture wonât display in full screen.
220
The Subtitle function in the TV menu is deactivated.
220
Subtitles appear on the TV screen.
220
The HDR of the connected external device turns off.
220
Sound and Noise Issues
221
How can I connect an audio device to the TV?
221
There is no sound or the sound is too low at maximum volume.
221
The picture is good but there is no sound.
221
HDMI (eARC/ARC) is connected, and there is no sound.
222
The speakers are making an odd sound.
222
The sound is interrupted.
223
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
223
The TV audio is not being played through the Soundbar or A/V receiver.
223
The sound is not heard clearly.
224
The volume of the external device cannot be adjusted.
224
I want to turn the TV and audio device off and on at the same time.
224
Channel and Broadcast Issues
225
"Weak or No Signal" displayed in TV mode or cannot find channel.
225
The TV is not receiving all channels.
225
The subtitles are not provided on a digital channel.
225
Broadcasting is deactivated.
225
External Device Connectivity Issues
226
The "Mode Not Supported" message appears.
226
The video is OK but there is no audio.
226
I want to connect to a PC and mobile device via screen mirroring.
226
No screen appears when connecting the TV to an external device.
227
I want to connect to a Bluetooth speaker.
227
The PC screen does not appear or it flickers.
227
Network Issues
228
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
228
Wired network connection failed.
228
Connected to a local network, but not to the Internet.
228
Anynet+ (HDMI-CEC) Issues
229
What is Anynet+?
229
Anynet+ does not work. The connected device is not displayed.
229
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
229
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
230
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
230
The Anynet+ device won't play.
230
Remote Control Issues
231
The remote control does not work.
231
External devices cannot be operated with the TV remote control.
231
Recording Issues
232
The Timeshift or recording function cannot be used.
232
Cannot record videos received from an external device or Samsung TV Plus.
232
The "Format Device" message appears when the Timeshift or recording function is used.
232
The recorded files on the TV are not played back on a PC.
232
Apps
233
I cannot find the app I want.
233
I launched an app, but it's in a different language. How can I change the language?
233
The app does not work properly. Its image quality is poor.
233
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
233
Media Files
234
Some files are interrupted during playback.
234
Some files can't be played.
234
Voice Assistant Issues
235
The microphone is off.
235
The voice commands do not work well.
235
Bixby/Alexa answers although I did not call it.
235
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
236
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
236
During voice recognition, the heavy load message appears and the function does not work.
236
I want to see weather information of the desired area.
236
Other issues
237
The TV is hot.
237
The TV smells like plastic.
237
The settings are lost after 5 minutes or every time the TV is turned off.
237
The TV is tilted to the side.
237
The stand is wobbly or crooked.
237
I want to know how to attach and remove the TV stand.
238
A POP (TVâs internal banner ad) appears on the screen.
238
The TV is making a popping noise.
238
The TV is making a humming noise.
238
The TV narrates the screen events in voice-over.
238
Diagnosing TV operational issues
239
Self Diagnosis
239
Cannot select Broadcast Signal in Self Diagnosis.
240
Reset Smart Hub
241
Reset picture
241
Reset sound
241
Getting Support
242
Getting support through Remote Management
242
Finding the contact information for service
242
Requesting service
242
Accessibility Guidance
243
Menu Learning Screen
243
Using the Remote control
243
Orientation of the Samsung Smart Remote or Remote Control
243
Description of the Samsung Smart Remote or Remote Control
243
Using the Accessibility menu
245
Running the Accessibility Shortcuts menu
245
Running the Accessibility menu functions using the General menu
245
Running the Accessibility menu functions using Bixby
246
Learning about the Accessibility menu functions
247
Using the TV with Voice Guide on
250
Changing channel
250
Using on-screen number entry via the Samsung Smart Remote or Remote Control
250
Changing volume
251
Using programme information
251
Using the guide
252
To view a programme on now
253
Other options in the guide
253
Using Schedule Viewing
255
Setting up a schedule viewing
255
Cancelling a scheduled viewing
255
Using the Channel List
256
Recording
258
Using the instant and schedule recording options from the guide screen:
258
Recording the programme you are watching
259
Scheduling recording from the programme info window
259
Changing the recording time
259
Viewing recorded programmes
260
Deleting a recorded programme
260
Using Smart Hub
261
Smart Hub
261
Using the Smart Hub Home Screen
261
Launching the User guide
263
Using Bixby
264
Running Bixby
264
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