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40
EN
Governing Law. The law of the state of your residence shall govern this Limited Warranty and
any disputes between us except to the extent that such law is preempted by or inconsistent
with applicable federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your
written demand for arbitration, LG will promptly pay all arbitration ling fees to the AAA unless
you seek more than $25,000 in damages, in which case the payment of these fees will be
governed by the AAA Rules. Except as otherwise provided for herein, LG will pay all AAA
ling, administration and arbitrator fees for any arbitration initiated in accordance with the AAA
Rules and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’
fees and expenses as long as they are reasonable, by considering factors including, but
not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if
applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator
can award them to the same extent that a court would. If the arbitrator nds either the
substance of your claim or the relief sought in the demand is frivolous or brought for an
improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure
11(b)), then the payment of all arbitration fees will be governed by the AAA Rules. In such
a situation, you agree to reimburse LG for all monies previously disbursed by it that are
otherwise your obligation to pay under the AAA Rules. Except as otherwise provided for, LG
waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in
the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the
arbitration conducted solely on the basis of (1) documents submitted to the arbitrator, (2)
through a telephonic hearing, or (3) by an in-person hearing as established by the AAA Rules.
If your claim exceeds $25,000, the right to a hearing will be determined by the AAA Rules.
Any in-person arbitration hearings will be held at a location within the federal judicial district
in which you reside unless we both agree to another location or we agree to a telephonic
arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor
LG can require the other to participate in an arbitration proceeding. To opt out, you must send
notice to LG no later than 30 calendar days from the date of the rst consumer purchaser’s
purchase of the product by either: (i) sending an e-mail to [email protected], with the subject
line: “Arbitration Opt Out” or (ii) calling 1-800-980-2973. You must include in the opt out e-mail
or provide by telephone: (a) your name and address; (b) the date on which the product was
purchased; (c) the product model name or model number; and (d) the serial number (the
serial number can be found (i) on the product; or (ii) online by accessing https://www.lg.com/
us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial
Number”).
You may only opt out of the dispute resolution procedure in the manner described above
(that is, by e-mail or telephone); no other form of notice will be effective to opt out of this
dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the
coverage of the Limited Warranty in any way, and you will continue to enjoy the full benets
of the Limited Warranty. If you keep this product and do not opt out, then you accept all terms
and conditions of the arbitration provision described above.
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