Register your product and get support at www.philips.com/welcome
EN
User manual 1
Customer care and warranty 30
Troubleshooting and FAQs 34
27E2F7901
Monitor
7000 Series
Table of Contents
1. Important �����������������������������������������1
1.1 Safety precautions and
maintenance .....................................1
1.2 Notational Descriptions ................. 3
1.3 Disposal of product and packing
material .............................................. 4
2� Setting up the monitor ����������������5
2.1 Installation ........................................5
2.2 Operating the monitor ..................7
2.3 MultiClient Integrated KVM ...... 10
2.4 MultiView ....................................... 12
2.5 Remove the Base Assembly for
VESA Mounting ............................. 14
3� Image Optimization ������������������� 15
3.1 SmartImage ................................... 15
3.2 SmartContrast ............................... 17
3.3 Customize color space and color
value ................................................. 17
3.4 Adaptive Sync ................................ 18
3.5 Daisy-chain function .................... 19
3.6 HDR .................................................. 21
4� Power Delivery and Smart
Power ��������������������������������������������� 22
5� Designs to prevent computer
vision syndrome (CVS) ��������������� 23
6. TechnicalSpecications ������������ 24
6.1 Resolution & Preset Modes ........ 27
7� Power Management ������������������ 28
8� Customer care and warranty ��� 29
8.1 Philips’ Flat Panel Displays Pixel
Defect Policy .................................. 29
8.2 Customer Care & Warranty ........ 32
9� Troubleshooting & FAQs ����������� 33
9.1 Troubleshooting ........................... 33
9.2 General FAQs ................................. 34
9.3 Multiview FAQs ............................. 37
1
1. Important
This electronic user’s guide is intended
for anyone who uses the Philips monitor.
Take time to read this user manual
before you use your monitor. It contains
important information and notes
regarding operating your monitor.
The Philips guarantee applies provided
the product is handled properly for
its intended use, in accordance with
its operating instructions and upon
presentation of the original invoice
or cash receipt, indicating the date of
purchase, dealer’s name and model and
production number of the product.
1.1 Safety precautions and
maintenance
Warnings
Use of controls, adjustments or
procedures other than those specied
in this documentation may result in
exposure to shock, electrical hazards
and/or mechanical hazards.
Read and follow these instructions when
connecting and using your computer
monitor.
Excessive sound pressure from earphones
and headphones can cause hearing
loss. Adjustment of the equalizer to
maximum increases the earphones
and headphones output voltage and
therefore the sound pressure level.
Operation
• Please Keep the monitor out of
direct sunlight, very strong bright
lights and away from any other heat
source. Lengthy exposure to this
type of environment may result in
discoloration and damage to the
monitor.
• Keep the display away from oil. Oil
may damage the plastic cover of the
display and void the warranty.
• Remove any object that could fall
into ventilation holes or prevent
proper cooling of the monitor’s
electronics.
• Do not block the ventilation holes
on the cabinet.
• When positioning the monitor, make
sure the power plug and outlet are
easily accessible.
• If turning off the monitor by
detaching the power cable or DC
power cord, wait for 6 seconds
before attaching the power cable or
DC power cord for normal operation.
• Please use approved power cord
provided by Philips all the time. If
your power cord is missing, please
contact with your local service
center. (Please refer to Service
contact information listed in
Important information manual.)
• Operate under the specified power
supply. Be sure to operate the
monitor only with the specified
power supply. Use of an incorrect
voltage will cause malfunction and
may cause fire or electric shock.
• Do not disassemble the AC adapter.
Disassembling the AC adapter may
expose you to the danger of fire or
electric shock.
• Protect the cable. Do not pull or
bend the power cable and signal
cable. Do not place the monitor
or any other heavy objects on the
cables, if damaged, the cables may
cause fire or electric shock.
• Do not subject the monitor to severe
vibration or high impact conditions
during operation.
2
• To avoid potential damage, for
example the panel peeling from the
bezel, ensure that the monitor does
not tilt downward by more than -5
degrees. If the -5 degree downward
tilt angle maximum is exceeded, the
monitor damage will not be covered
under warranty.
• Do not knock or drop the monitor
during operation or transportation.
• The USB Type-C port could only be
connected to specify equipment
with fire enclosure in compliance
with IEC 62368-1 or IEC 60950-1.
• Excessive usage of monitor can cause
eye discomfort, it’s better to take
shorter breaks more often at your
workstation than longer breaks
and less often; for example a 5-10
minute break after 50-60-minute
continuous screen use is likely to
be better than a 15-minute break
every two hours. Try to keep your
eyes from eye strain while using the
screen for a constant period of time
by :
• Looking at something varying
distances after a long period
focusing on the screen.
• Conscious Blinking often while
you work.
• Gently closing and rolling your
eyes to relax.
• Reposition your screen to appro-
priate height and angle accord-
ing to your height.
• Adjusting the brightness and
contrast to appropriate level.
• Adjusting the environment light-
ing similar to that of your screen
brightness, avoid the uorescent
lighting, and surfaces that don’t
reect too much light.
• Seeing a doctor if your symp-
toms.
Maintenance
• To protect your monitor from
possible damage, do not put
excessive pressure on the LCD panel.
When moving your monitor, grasp
the frame to lift; do not lift the
monitor by placing your hand or
fingers on the LCD panel.
• Oil-based cleaning solutions may
damage the plastic parts and void
the warranty.
• Unplug the monitor if you are not
going to use it for an extensive
period of time.
• Unplug the monitor if you need to
clean it with a slightly damp cloth.
The screen may be wiped with a
dry cloth when the power is off.
However, never use organic solvent,
such as, alcohol, or ammonia-based
liquids to clean your monitor.
• To avoid the risk of shock or
permanent damage to the set, do
not expose the monitor to dust,
rain, water, or excessive moisture
environment.
• If your monitor gets wet, wipe it
with dry cloth as soon as possible.
• If foreign substance or water gets in
your monitor, please turn the power
off immediately and disconnect
the power cord. Then, remove the
foreign substance or water, and send
it to the maintenance center.
• Do not store or use the monitor in
locations exposed to heat, direct
sunlight or extreme cold.
• In order to maintain the best
performance of your monitor and
use it for a longer lifetime, please
use the monitor in a location
that falls within the following
temperature and humidity ranges.
3
• Temperature: 0-40°C 32-104°F
• Humidity: 20-80% RH
Important information for Burn-in/
Ghost image
• Always activate a moving screen
saver program when you leave
your monitor unattended. Always
activate a periodic screen refresh
application if your monitor will
display unchanging static content.
Uninterrupted display of still or
static images over an extended
period may cause “burn-in”, also
known as “after-imaging” or “ghost
imaging”, on your screen.
• “Burn-in”, “after-imaging”, or
“ghost imaging” is a well-known
phenomenon in LCD panel
technology. In most cases, the “burn-
in” or “after-imaging” or “ghost
imaging” will disappear gradually
over a period of time after the
power has been switched off.
Warning
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “after-
image” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.
Service
• The casing cover should be opened
only by qualified service personnel.
• If there is any need for any
document for repair or integration,
please contact with your local
service center. (Please refer to
Service contact information listed in
Important information manual.)
• For transportation information,
please refer to “Technical
Specifications”.
• Do not leave your monitor in a car/
trunk under direct sun light.
Note
Consult a service technician if the
monitor does not operate normally, or
you are not sure what procedure to take
when the operating instructions given in
this manual have been followed.
1.2 Notational Descriptions
The following subsections describe
notational conventions used in this
document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text
may be accompanied by an icon and
printed in bold or italic type. These blocks
contain notes, cautions or warnings.
They are used as follows:
Note
This icon indicates important
information and tips that help you make
better use of your computer system.
Caution
This icon indicates information that
tells you how to avoid either potential
damage to hardware or loss of data.
Warning
This icon indicates the potential for
bodily harm and tells you how to avoid
the problem.
Some warnings may appear in alternate
formats and may not be accompanied
by an icon. In such cases, the specic
presentation of the warning is
mandated by the relevant regulatory
authority.
4
1.3 Disposal of product and
packing material
Waste Electrical and Electronic
Equipment-WEEE
This marking on the product or on
its packaging illustrates that, under
European Directive 2012/19/EU
governing used electrical and electronic
appliances, this product may not be
disposed of with normal household
waste. You are responsible for disposal
of this equipment through a designated
waste electrical and electronic
equipment collection. To determine the
locations for dropping o such waste
electrical and electronic, contact your
local government oce, the waste
disposal organization that serves your
household or the store at which you
purchased the product.
Your new monitor contains materials
that can be recycled and reused.
Specialized companies can recycle your
product to increase the amount of
reusable materials and to minimize the
amount to be disposed of.
All redundant packing material has
been omitted. We have done our utmost
to make the packaging easily separable
into mono materials.
Please nd out about the local
regulations on how to dispose of your
old monitor and packing from your sales
representative.
Taking back/Recycling Information for
Customers
Philips establishes technically and
economically viable objectives
to optimize the environmental
performance of the organization's
product, service and activities.
From the planning, design and
production stages, Philips emphasizes
the important of making products
that can easily be recycled. At Philips,
end-of-life management primarily
entails participation in national take-
back initiatives and recycling programs
whenever possible, preferably in
cooperation with competitors,
which recycle all materials (products
and related packaging material) in
accordance with all Environmental
Laws and taking back program with the
contractor company.
Your monitor is manufactured with high
quality materials and components which
can be recycled and reused.
To learn more about our recycling
program please visit
http://www.philips.com/a-w/about/
sustainability.html
5
2. Setting up the monitor
2.1 Installation
1
Package contents
*DP
VESA Bracket
*HDMI
AC/DC Adapter
Screw
M4 x 4
*USB C-C *USB C-A
*USB C-C/A
Quick start
Register your product and get support at www.philips.com/welcome
27E2F7901
Monitor
7000 Series
*Dierent according to region.
Note
Use only the AC/DC adapter model:
FSP180-AJBN3-T
2
Install the base
1. Place the monitor face down on a
smooth surface. Pay attention not to
scratch or damage the screen.
2. Hold the stand with both hands.
(1) Gently attach the base to the
stand.
(2) Use your ngers to tighten the
screw located at the bottom of
the base.
(3) Gently attach the stand to the
VESA mount area until the latch
locks the stand.
1
2
3
3. After stand installation, hold the
stand with both hands, then lift the
monitor.
6
3
Connecting to your PC
Fast Charger
USB-A
DP OUT
DP IN
USBC1
USBC2
(DATA)
USBC3
(PD15W)
1
2
9
3
11
4
6
5
7
8 10
12
USB C-C
a-1
a-2
a-1
a-2
a
b
USB Type-C
OR
a
b
OR
USB Type-A
USB hub (USB A-C)
OR
OR
OR
1
AC/DC power input
2
HDMI input
3
DisplayPort input
4
DisplayPort output
5
USBC1 (PD 96W)
6
USBC2 upstream (DATA)
7
USBC3 downstream (15W)
8
USB downstream/USB fast charger
9
USB downstream
10
USB downstream
11
USB downstream
12
Audio Out
Connect to PC
1. Connect the power cord to the back
of the display rmly.
2. Turn o your computer and unplug
its power cable.
3. Connect the monitor signal cable to
the video connector on the back of
your computer.
4. Plug the power cord of your
computer and your monitor into a
nearby outlet.
5. Turn on your computer and monitor.
If the monitor displays an image,
installation is complete.
4
USB hub
To comply with International energy
standards, the USB hub/ports of this
monitor are disabled during Standby
and Off modes.
Connected USB devices will not work in
this state.
To permanently put the USB function
in “ON” state, please go to OSD Menu,
then select “USB standby mode”, and
switch it to “ON” state. Somehow if your
monitor reset to factory setting, ensure
to select “USB standby mode” to “ON”
state in OSD menu.
5
USB charging
This monitor has USB ports capable
of standard power output including
some with USB Charging function
(identifiable with power icon ). You
can use these ports to charge your
Smart phone or power your external
HDD, for example. The monitor must be
7
powered ON at all times to be able to
use this function.
Some select Philips monitors may not
Power or Charge your device when it
enters to “Sleep/Standby” mode (White
power LED blinking). In that case, please
enter to OSD Menu and select “USB
Standby Mode”, then, turn the function
to “ON” mode (default=OFF). This will
then keep the USB power and charging
functions active even when the monitor
is in sleep/Standby mode.
Note
If you Turn OFF your monitor via the
power switch at any given time, all the
USB ports will power OFF.
Warning
USB 2.4Ghz wireless devices, such
as, wireless mouse, keyboard, and
headphones, maybe have interference
by the high-speed signal of USB3.2
devices, which may result in a decreased
eciency of the radio transmission.
Should this happen, please try the
following methods to help reduce the
eects of interference.
• Try to keep USB2.0 receivers away
from USB3.2 connection port.
• Use a standard USB extension cable
or USB hub to increase the space
between your wireless receiver and
the USB3.2 connection port.
2.2 Operating the monitor
1
Description of the control buttons
Press to switch power on.
Press more than 3 seconds to
switch power o.
Access the OSD menu
.
Conrm the OSD adjustment.
Adjust the Color Space.
Adjust the OSD menu.
Change the signal input
source.
Adjust the OSD menu.
SmartImage menu. There are
multiple selections: EasyRead,
Oce, Photo, Movie, Game,
Economy, LowBlue Mode,
SmartUniformity, D-Mode,
O.
When the monitor receives
HDR signal, SmartImage
will show HDR menu. There
are multiple selections: HDR
HLG, HDR Vivid, HDR Movie,
DisplayHDR 400, Personal,
O.
Return to previous OSD level.
8
2
Description of the On Screen Display
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in
all Philips LCD monitors. It allows an end
user to adjust screen performance or
select functions of the monitors directly
through an on-screen instruction
window. A user friendly on screen
display interface is shown as below:
Basic and simple instruction on the
control keys
To access the OSD menu on this Philips
Display simply use the single toggle
button at the bottom of the Display
bezel. The single button operates like
a joystick. To move the cursor, simply
toggle the button in four directions.
Press the button to select desired option.
The OSD Menu
Below is an overall view of the structure
of the On-Screen Display. You can use
this as a reference when you want to
work your way around the dierent
adjustments later on.
Game
Setting
Low Blue
Mode
Input
OSD Setting
Setup
Language
Color
Audio
Horizontal
Vertical
Transparency
OSD Time Out
English, Deutsch, Español, Ελληνική, Français, Italiano, Magyar，
Nederlands, Português, Português do Brasil，Polski，Русский ,
Svenska，Suomi，Türkçe，Čeština，Українська, 简体中文,
繁體中文，日本語，한국어
Color Temperature
Color Space
HDR Color Space
Picture
SmartImage
SmartResponse
Brightness
Contrast
Sharpness
SmartContrast
Gamma
Pixel Orbiting
Over Scan
DisplayPort
HDMI 2.0
USB C
Auto
0~100
0~100
O, 1, 2, 3, 4
5s, 10s, 20s, 30s, 60s
USB Setting
USB-C Setting
USB Standby Mode
KVM
High Data Speed,High Resolution
On, O
Auto, USB C, USB up
Native, 5000K, 6500K, 7500K,
8200K, 9300K, 11500K
Display-P3, DCI-P3, DCI-P3 (D50), sRGB, Adobe RGB,
Adobe RGB (D50), Rec. 2020, Rec. 709
DCI-P3, Rec 2020
User Dene
Red: 0~100
Green: 0~100
Blue: 0~100
O, Fast , Faster, Fastest
O
On
1,2,3,4
Smart Power
DP Out
Multi-Stream
Clone, Extend
On, O
Information
Reset
Yes, No
On, O
Resolution
Notication
EasyRead / Oce / Photo / Movie / Game /
Economy / LowBlue Mode / SmartUniformity /
D-Mode / O
SmartImage HDR
HDR HLG / HDR Vivid / HDR Movie /
DisplayHDR 400 / Personal / O
0~100
0~100
0~100
Saturation
0~100
On, O
1.8, 2.0, 2.2, 2.4, 2.6
On, O
Volume
On, O
0~100
On/O
Mute
Audio Source
HDMI, DisplayPort, USB C
PIP/PBP
PIP / PBP Mode
O, PIP, PBP
Small, Middle, Large
PIP Size
HDMI 2.0, DisplayPort, USB C
PIP / PBP Input
PIP Position
Top-Right, Top-Left, Bottom-Right, Bottom-Left
Swap
Main menu Sub menu
Adaptive Sync
Low Input Lag
On, O
On, O
Picture Format
Wide screen, 4:3, 1:1
9
3
Resolution notication
This monitor is designed for optimal
performance at its native resolution,
3840 x 2160. When the monitor is
powered on at a dierent resolution,
an alert is displayed on screen: Use 3840
x 2160 for best results. Display of the
native resolution alert can be switched
o from Setup in the OSD (On Screen
Display) menu.
4
Firmware
The over-the-air (OTA) rmware update
is through the SmartControl software
and is easily downloadable through the
Philips website. What does SmartControl
do? It is an additional software that
helps control the photo, audio, and the
other on-screen graphic settings of the
monitor.
In the “Setup” section, you can check
which rmware version you currently
have and if you need to upgrade or not.
In addition, it is important to note that
the rmware upgrades must be done
through the SmartControl software.
It is necessary to be connected to a
network when updating the rmware
on SmartControl over-the-air (OTA).
5
Physical Function
Tilt
20°
-5°
Swivel
-45°
+45°
Height adjustment
130mm
Pivot
90°-90°
0°0°
Warning
• To avoid potential screen damage,
such as panel peeling, ensure that
the monitor does not tilt downward
by more than -5 degrees.
• Do not press the screen while
adjusting the angle of the monitor.
Grasp only the bezel.
10
2.3 MultiClient Integrated KVM
1
What is it?
With MultiClient Integrated KVM switch, you can control two separate PCs with one
monitor-keyboard-mouse set up.
2
How to enable MultiClient Integrated KVM
With the built-in MultiClient Integrated KVM, Philips monitor allows to quickly switch
your peripherals back and forth between in two devices through the OSD menu
setting.
Use USBC and HDMI or DP as input, then use USB C as USB upstream
Please follow the steps for the settings.
1. Connect the USB upstream cables from your dual devices to the“USB C” and “USB
up” port of this monitor at the same time.
Source USB Upstream
HDMI or DP USB up (USBC2)
USB C (USBC1) USB C (USBC1)
2. Connect peripherals to the USB downstream port of this monitor.
2
PC1
PC2
OR
USBC2
(DATA)
USBC1
1
1
USB C-A Cable
USB C-C Cable
3. Enter to OSD menu. Go to KVM layer and select “Auto”, “USB C” or “USB up” to
switch the control of peripherals from one device to another. Simply repeat this
step for switching the control system using one set of peripheral.
11
Use DP and HDMI as input then use USB C as USB upstream.
Please follow the steps for the settings.
1. Connect the USB upstream cable from your duel devices to the “USB C” and “USB
up” port of this monitor at the same time.
The dual PC setup should look like this:
PC1: USB up as upstream and HDMI or DP cable for both video and audio transfer.
PC2: USB C as upstream (USB C-A) and DP or HDMI for both video and audio transfer.
For your convenience. Please use the table below as reference.
Source USB Upstream
HDMI or DP USB up (USBC2)
DP or HDMI USB C (USBC1)
2. Connect peripherals to the USB downstream port of this monitor.
2
PC1
PC2
USBC2
(DATA)
1
1
OR
OR
OR
USB C-A Cable USB C-A Cable
USBC1 USBC2
(DATA)
OR
USBC1
3. Enter to OSD menu. Go to KVM layer and select “USB C” to switch the control of
peripherals from one device to another. Simply repeat this step for switching the
control system using one set of peripheral.
Note
You can also adopt “MultiClient Integrated KVM” in PBP mode, when you enable PBP,
you can see two dierent sources projected to this monitor side by side simultaneously.
“MultiClient Integrated KVM” enhances your operation by using one set of peripherals
to control between in two systems through the OSD menu setting. Follow step3 as
mentioned above.
12
2.4 MultiView
1
What is it?
Multiview enables active dual connect
and view so that you can work with
multiple devices like PC and Notebook
side-by-side simultaneously, making
complex multi-tasking work a breeze.
2
Why do I need it?
With the ultra high resolution Philips
MultiView display, you can experience a
world of connectivity in a comfortable
way in the office or at home. With this
display, you can conveniently enjoy
multiple content sources at one screen.
For example: You may want to keep
an eye on the live news video feed
with audio in the small window, while
working on your latest blog, or you
may want to edit an Excel file from your
Ultrabook, while logged into secured
company intranet to access files from a
desktop.
3
How to enable MultiView by OSD
menu?
1. Toggle to the right to enter OSD
Menu Screen.
2. Toggle to the up or down to select
main menu [PIP / PBP], then toggle
to the right to conrm.
3. Toggle to the up or down to select
[PIP / PBP Mode], then toggle to the
right.
4. Toggle to the up or down to select
[PIP], [PBP], then toggle to the right
to conrm your selection.
5. Now you can move backward to set
the [PIP / PBP Input], [PIP Size], [PIP
Position] or [Swap].
6. Toggle to the right to conrm your
selection.
4
MultiView in OSD menu
• PIP / PBP Mode: There are two
modes for MultiView: [PIP] and
[PBP].
[PIP]: Picture in Picture
Open up a sub-window
of another signal source.
B
A (main)
When the sub source is
not detected:
B
A (main)
[PBP]: Picture by Picture
Open up a sub-window
side-by-side of another
signal source.
A (main) B
13
When the sub source is
not detected:
A (main) B
Note
The black strip shows on the top and
the bottom of the screen for the correct
aspect ratio when in the PBP mode. If
you expect to see full screen side by side,
adjust your devices resolutions as pop up
attention resolution, you will able to see
2 devices source screen project to this
display side by side without black strips.
Note the analog signal is not support
this full screen in PBP mode.
• PIP / PBP Input: There are three
different video input to choose as
the sub display source: [HDMI 2.0],
[DisplayPort], and [USB C].
Please refer below table for compatibil-
ity of main/sub input source.
SUB SOURCE POSSIBILITY (xl)
Inputs
HDMI DisplayPort USB C
MAIN
SOURCE
(xl)
HDMI
● ● ●
DisplayPort
● ● ●
USB C
● ● ●
• PIP Size: When PIP is activated,
there are three sub-window sizes to
choose: [Small], [Middle], [Large].
B
A (main)
Small
Middle
Large
• PIP Position: When PIP is activated,
there are four sub-window positions
to choose.
Top-Left Top-Right
B
A (main)
B
A (main)
Bottom-Left Bottom-Right
B
A
(main)
A (main)
B
• Swap: The main picture source
and the sub picture source
swapped on the display.
Swap A and B source in [PIP] mode:
B
A (main)
↔
B (main)
A
Swap A and B source in [PBP] mode:
A (main) B
↔
B (main) A
• O: Stop MultiView function.
A (main)
Note
When you do the SWAP function, the
video and its audio source will swap at
the same time.
14
2.5 Remove the Base Assembly
for VESA Mounting
Before you start disassembling the
monitor base, please follow the
instructions below to avoid any possible
damage or injury.
1. Place the monitor face down on a
smooth surface. Pay attention not to
scratch or damage the screen.
2. Whilekeepingthereleasebutton
pressed,tiltthestandandslideit
out.
1
2
Note
This monitor accepts a 100mm x 100mm
VESA-Compliant mounting interface.
VESA Mounting Screw M4. Always
contact manufacturer for wall-mount
installation.
100mm
100mm
Note
Please purchase the appropriate wall
mount; otherwise the distance between
the back-plug-in signal cable and the wall
would be too short.
-5°
0° 90°
* Display design may dier from those
illustrated in this manual.
Warning
• To avoid potential creen damage,
such as panel peeling, ensure that the
monitor does not tilt downward by
more than -5 degrees.
• Do not press the screen while
adjusting the angle of the monitor.
Grasp only the bezel.
15
3. Image Optimization
3.1 SmartImage
What is it?
SmartImage provides presets that optimize
display for dierent types of content,
dynamically adjusting brightness, contrast,
color and sharpness in real time. Whether
you're working with text applications,
displaying images or watching a video,
Philips SmartImage delivers great optimized
display performance.
Why do I need it?
You want a display that delivers optimized
display all your favorite types of content,
SmartImage software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your display viewing
experience.
How does it work?
SmartImage is an exclusive, leading edge
Philips technology that analyzes the
content displayed on your screen. Based
on a scenario you select, SmartImage
dynamically enhances the contrast, color
saturation and sharpness of images to
enhance the contents being displayed -
all in real time with the press of a single
button.
How to enable SmartImage?
1. Toggle to the left to launch the
SamrtImage on screen display.
2. Toggle to the up or down to select
among EasyRead, Oce, Photo, Movie,
Game, Economy, LowBlue Mode,
SmartUniformity, D-Mode, O.
3. The SmartImage on screen display
will remain on screen for 5 seconds,
or you can also press "OK" to make
conrmation.
There are multiple modes to select:
EasyRead, Oce, Photo, Movie, Game,
Economy, LowBlue Mode, SmartUniformity,
D-Mode, O.
• EasyRead: Helps improve reading of
text based application like PDF ebooks.
By using a special algorithm which
increases the contrast and boundary
sharpness of text content, the display is
optimized for a stress-free reading by
adjusting the brightness, contrast and
color temperature of the monitor.
• Office: Enhances text and dampens
brightness to increase readability
and reduce eye strain. This mode
significantly enhances readability and
productivity when you’re working with
spreadsheets, PDF files, scanned articles
or other general office applications.
16
• Photo: This profile combines color
saturation, dynamic contrast and
sharpness enhancement to display
photos and other images with
outstanding clarity in vibrant colors
- all without artifacts and faded
colors.
• Movie: Ramped up luminance,
deepened color saturation, dynamic
contrast and razor sharpness displays
every details in darker areas of
your videos without color washout
in brighter areas maintaining a
dynamic natural values for the
ultimate video display.
• Game: Turn on over drive circuit for
best response time, reduce jaggy
edges for fast moving objects on
screen, enhance contrast ratio for
bright and dark scheme, this profile
delivers the best gaming experience
for gamers.
• Economy: Under this profile,
brightness, contrast are adjusted
and backlighting finetuned for
just right display of everyday office
applications and lower power
consumption.
• LowBlue Mode: LowBlue Mode for
easy on-the-eyes productivity Studies
have shown that just as ultra-
violet rays can cause eye damage,
shortwave length blue light rays
from LED displays can cause eye
damage and affect vision over time.
Developed for wellbeing, Philips
LowBlue Mode setting uses a smart
software technology to reduce
harmful shortwave blue light.
• SmartUniformity: Fluctuations in
brightness and color on different
parts of a screen are a common
phenomenon among LCD monitors.
Typical uniformity is measured
around 75-80%. By enabling Philips
SmartUniformity feature, display
uniformity is increased to above
95%. This produces more consistent
and true images.
• D-Mode: DICOM mode, enhance
greyscale level performance.
• Off: No optimization by SmartImage.
When this display receives HDR signal
from the connected device, select a
picture mode that best ts your needs.
There are multiple selections: HDR HLG,
HDR Vivid, HDR Movie, DisplayHDR 400,
Personal, O.
• HDR HLG: Used for radio and
television's specific HDR format.
• HDR Vivid: Enhancing red, green,
and blue for true-to-life visuals.
• HDR Movie: Ideal setting for
watching HDR movie. Deliver better
contrast and brightness for more
realistic and immerse viewing
experience.
• DisplayHDR 400: Meet VESA
DisplayHDR 400 standard.
• Personal: Customize available
settings in picture menu.
• Off: No optimization by SmartImage
HDR.
17
Note
To switch o HDR function, please
disable from Input device and its
content.
Inconsistent HDR settings between
input device and monitor may cause
unsatisfying images.
3.2 SmartContrast
What is it?
Unique technology that dynamically
analyzes displayed content and
automatically optimizes a Display's
contrast ratio for maximum visual
clarity and viewing enjoyment, stepping
up backlighting for clearer, crisper
and brighter images or dimming
backlighting for clear display of images
on dark backgrounds.
Why do I need it?
You want the very best visual clarity
and viewing comfort for every type of
content. SmartContrast dynamically
controls contrast and adjusts
backlighting for clear, crisp, bright
gaming and video images or displays
clear, readable text for oce work.
By reducing your display's power
consumption, you save on energy costs
and extend the lifetime of your display.
How does it work?
When you activate SmartContrast, it will
analyse the content you are displaying
in real time to adjust colors and control
backlight intensity. This function will
dynamically enhance contrast for a great
entertainment experience when viewing
videos or playing games.
3.3 Customize color space and
color value
You can manually adjust each color
value or select the appropriate color
space mode to properly display the
content you are viewing.
There are multiple selections:
• Display-P3: Screen devices, especially
suitable for Apple products.
• DCI-P3: Digital cinema projectors,
some movies and games.
Photography.
• DCI-P3 (D50): Graphic design and
prints. D50 white points.
• sRGB: Most personal computer
applications and games, Internet,
and web design.
• Adobe RGB: Graphics applications.
D65 white points.
• Adobe RGB (D50): Graphics
applications. D50 white points.
• Rec. 2020: UHD videos.
• Rec. 709: HD videos.
Note
HDR and color space mode cannot be
enabled simultaneously. Please disable
HDR before you select one of color space
modes.
18
3.4 Adaptive Sync
Adaptive Sync
PC gaming has long been an imperfect
experience because GPUs and monitors
update at dierent rates. Sometimes
a GPU can render many new pictures
during a single update of the monitor,
and the monitor will show pieces of each
picture as a single image. This is called
“tearing.” Gamers can x tearing with
a feature called “v-sync,” but the image
can become jerky as the GPU waits on
the monitor to call for an update before
delivering new pictures.
The responsiveness of mouse input and
overall frames per second are reduced
with v-sync, too. AMD Adaptive Sync™
technology eliminates all of these
problems by letting the GPU update the
monitor the moment a new picture is
ready, leaving gamers with unbelievably
smooth, responsive, tearing-free games.
Followed by the graphic card that are
compatible.
• Operating system
• Windows 11/10/8.1/8
• Graphic Card: R9 290/300 Series &
R7 260 Series
• AMD Radeon R9 300 Series
• AMD Radeon R9 Fury X
• AMD Radeon R9 360
• AMD Radeon R7 360
• AMD Radeon R9 295X2
• AMD Radeon R9 290X
• AMD Radeon R9 290
• AMD Radeon R9 285
• AMD Radeon R7 260X
• AMD Radeon R7 260
• Processor A-Series Desktop and
Mobility APUs
• AMD A10-7890K
• AMD A10-7870K
• AMD A10-7850K
• AMD A10-7800
• AMD A10-7700K
• AMD A8-7670K
• AMD A8-7650K
• AMD A8-7600
• AMD A6-7400K
• AMD RX 6500 XT
• AMD RX 6600 XT
• AMD RX 6700 XT
• AMD RX 6750 XT
• AMD RX 6800
• AMD RX 6800 XT
• AMD RX 6900 XT
19
3.5 Daisy-chain function
DisplayPort Multi-Stream feature enables multiple monitor connections.
This Philips display is equipped with DisplayPort interface and DisplayPort over USBC
which enables daisy-chaining to multiple displays.
Now you can daisy chain and use multiple monitors via a single cable from one display
to the next.
To daisy-chain monitors, rst to check below:
Make sure the GPU on your PC support DisplayPort MST (Multi-stream transport).
Note
• The maximum number of connectible monitors may vary depending on GPU
performance.
• Please check with your graphic card vendor and always update your graphic card
driver.
• If the Daisy Chain Function is not showing, please proceed to the On Screen
Display (OSD) menu and change the input from "Auto" to "DisplayPort" or "USB-C"
according to the port that connects to your computer.
In addition, another option is to update the monitor's firmware and download the
SmartControl software from the Philips website. If you choose to go this route, it
is necessary to have a strong network connection when updating the firmware on
SmartControl.
DisplayPort multi-streaming over DisplayPort
DP
Display Resolution
input
Maximum number of external monitors that can be supported
Extend mode (DisplayPort)
3840 x 2160 @ 60Hz 1
20
DisplayPort multi-streaming over USBC
USB C-C
Display Resolution
input
Link Rate*
1
USB
Settings
Maximum number of
external monitors that
can be supported
Display Resolution
Output
3840 x 2160 @ 30Hz
HBR2 USB2.0 1 3840 x 2160 @ 30Hz
HBR3 USB2.0 1 3840 x 2160 @ 60Hz
3840 x 2160 @ 60Hz HBR3 USB2.0 1 3840 x 2160 @ 30Hz
Note
1
To check link rate: Press button, select Setup > information. The screen will show HBR3,
otherwise, the link rate is HBR2.
To select one of DP Out Multi-stream modes:
Press button, select Setup > DP Out Multi-stream > Extend.
Note
The secondary monitor in the chain must support DisplayPort multi-streaming, and the
maximum resolution support is 3840 x 2160@60Hz.
21
3.6 HDR
HDR Settings in Windows 11/10 system.
Steps
1. Right click on the desktop, enter to
Display settings.
2. Select the display/monitor.
3. Select an HDR-capable display under
Rearrange your displays.
4. Select Windows HD Color settings.
5. Adjust Brightness for SDR content.
Note
Windows 11/10 edition is required;
always upgrade to the most updated
version.
Below linkage is for the further more
information from microsoft ocial
website.
https://support.microsoft.com/en-
au/help/4040263/windows-10-hdr-
advanced-color-settings
STEP 2
STEP 3
STEP 4
STEP 1
STEP 5
Note
To switch o HDR function, please
disable from Input device and its
content. Inconsistent HDR settings
between input device and monitor may
cause unsatisfying images.
22
4. Power Delivery and
Smart Power
You can power your compatible device
with up to 96 Watts of power from this
monitor.
1
What is it?
Smart Power is an exclusive Philips
technology that provides exible power
delivery options for various devices.
This is useful for recharging high
performance laptops with only one
cable.
With Smart Power, the monitor makes it
possible to deliver up to 96W of power
through the USBC port, compared to the
standard 65W.
To prevent damaging the device, Smart
Power enables protections to limit
current draw.
2
How to enable Smart Power?
1. Toggle to the right to enter OSD
Menu Screen.
2. Toggle to the up or down to select
main menu [Setup], then toggle to
the right to conrm.
3. Toggle to the up or down to turn on
or o the [Smart Power].
3
Power through USBC port:
1. Connect the device to the USBC port.
2. Turn on [Smart Power].
3. If [Smart Power] is on, and USBC
is used for power, then maximum
power delivery depends on the
brightness value of the monitor.
You may adjust the brightness value
manually to increase power delivery
from this monitor.
There are 3 power delivery levels:
Brightness
value
Power Delivery
from USBC
Level 1 0~20 96W
Level 2 21~60 85W
Level 3 61~100 80W
Note
• If [Smart Power] is on, and DFP
(Downstream Facing Port) is using
more than 5W, then USBC can only
deliver up to 65W.
• If [Smart Power] is off, then USBC
can only deliver up to 65W.
23
5. Designs to prevent
computer vision
syndrome (CVS)
Philips monitor is designed to prevent
eye strain caused by prolonged
computer use.
Follow below instructions and use
Philips monitor to efficiently reduce
fatigue and maximum working
productivity.
1. Appropriate environment lighting:
• Adjusting the environment
lighting similar to that of your
screen brightness, avoid the
fluorescent lighting, and surfaces
that don’t reflect too much light.
• Adjusting the brightness and
contrast to appropriate level.
2. Good working habits:
• Excessive usage of monitor can
cause eye discomfort, it’s better
to take shorter breaks more often
at your workstation than longer
breaks and less often; for example
a 5-10 minute break after
50-60-minute continuous screen
use is likely to be better than a
15-minute break every two hours.
• Looking at something varying
distances after a long period
focusing on the screen.
• Gently closing and rolling your
eyes to relax.
• Conscious blinking often while
working.
• Gently stretch your neck, and
slowly tilt your head forward,
backward, side for pain relief.
3. Ideal working posture
• Reposition your screen to
appropriate height and angle
according to your height.
4. Choose Philips monitor for easy-on-
eyes.
• Anti-glare screen: Anti-glare
screen efficiently reduces
annoying and distracting
reflections that caused eye
fatigue.
• Flicker-free technology designs to
regulate brightness and reduce
flicker for more comfortable
viewing.
• LowBlue mode: Blue light may
cause eye strains. Philips LowBlue
mode allows you to set different
blue light filter levels for variety
working situation.
• EasyRead mode for a paper-
like reading experience, giving
a more comfortable viewing
experience while dealing with
long documents on the screen.
24
6. Technical Specifications
Picture/Display
Display Panel Type IPS Technology
Backlight W-LED
Panel Size 27" W (68.5 cm)
Aspect Ratio 16:9
Pixel Pitch 0.1554 (W) x 0.1554 (H) mm
Contrast ratio(typical) 2000:1
Native Resolution 3840 x 2160 @ 60 Hz
Maximum Resolution 3840 x 2160 @ 60 Hz
Viewing Angle 178° (H) / 178° (V) @ C/R > 10 (Typ.)
Picture Enhancement SmartImage
Display Colors 1.07B (8 bit + A-FRC)
Vertical Refresh Rate 23 - 75 Hz
Horizontal Frequency 30 - 140 KHz
sRGB YES
LowBlue Mode YES
EasyRead YES
SmartUniformity YES
Delta E YES
HDR VESA Certied DisplayHDR™ 400
Flicker Free YES
Adaptive Sync YES
Over-the-air rmware
update
YES
Connectivity
Signal Input source HDMI, DisplayPort, USBC1 (DP Alt mode)
Connectors
1 x HDMI 2.0 (HDCP 1.4, HDCP 2.2)
1 x DisplayPort 1.4 (HDCP 1.4, HDCP 2.2)
1 x USBC1 (upstream, HDCP 1.4, HDCP 2.2)
1 x USBC2 (upstream)
1 x USBC3 (downstream)
4 x USB-A (downstream)
1 x DisplayPort out
1 x Audio out
Sync input Separate Sync
USB
USB Ports
USBC1 x1 (upstream, typical PD 96W, DP Alt mode)
1
USBC2 x1 (upstream, data)
2
USBC3 x1 (downstream, up to 15W)
3
USB-A x4 (downstream with x1 fast charge B.C 1.2)
25
Power Delivery
USBC1: USB PD version 3.0, typical 96W (5V/3A, 7V/3A,
9V/3A, 10V/3A, 12V/3A, 15V/3A, 20V/4.8A)
USBC3: Power supply up to 15W (5V/3A)
USB-A: x1 fast charge B.C 1.2, up to 7.5W (5V/1.5A)
Super Speed USB C/USB-A: USB 3.2 Gen2, 10 Gbps
Convenience
MultiView PIP/PBP mode, 2×devices
OSD Languages
English, German, Spanish, Greek, French, Italian,
Hungarian, Dutch, Portuguese, Brasil Portuguese, Polish,
Russian, Swedish, Finnish, Turkish, Czech, Ukranian,
Simplied Chinese, Traditional Chinese, Japanese,
Korean
Other Convenience VESA mount (100×100mm), Kensington Lock
Plug & Play Compatibility DDC/CI, Mac OS X, sRGB, Windows 11/10/8.1/8
Stand
Tilt -5 / +20 degree
Swivel -45 / +45 degree
Height adjustment 130mm
Pivot -90 / +90 degree
Power
Consumption
AC Input Voltage
at 100VAC, 60Hz
AC Input Voltage
at 115VAC, 60Hz
AC Input Voltage
at 230VAC, 50Hz
Normal Operation 26.7 W (typ.) 26.6 W (typ.) 26.2 W (typ.)
Sleep
(Standby mode)
0.5 W 0.5 W 0.5 W
O mode 0.3 W 0.3 W 0.3 W
Heat Dissipation*
AC Input Voltage
at 100VAC, 60Hz
AC Input Voltage
at 115VAC, 60Hz
AC Input Voltage
at 230VAC, 50Hz
Normal Operation 91.1 BTU/hr(typ.) 90.8 BTU/hr(typ.) 89.4 BTU/hr(typ.)
Sleep
(Standby mode)
1.71 BTU/hr 1.71 BTU/hr 1.71 BTU/hr
O mode 1.02 BTU/hr 1.02 BTU/hr 1.02 BTU/hr
Power LED
indicator
On mode: White, Standby/Sleep mode: White (blinking)
Power Supply External,100-240V AC, 50-60Hz
Dimensions
Product with stand
(WxHxD)
614 x 568 x 200 mm
Product without stand
(WxHxD)
614 x 355 x 38 mm
Product with packaging
(WxHxD)
780 x 420 x 161 mm
26
Weight
Product with stand 5.38 kg
Product without stand 4.05 kg
Product with packaging 8.73 kg
Operating Condition
Temperature range
(operation)
0°C to 40 °C
Relative humidity
(operation)
20% to 80%
Atmospheric pressure
(operation)
700 to 1060hPa
Temperature range
(Non-operation)
-20°C to 60°C
Relative humidity
(Non-operation)
10% to 90%
Atmospheric pressure
(Non-operation)
500 to 1060hPa
Environmental and energy
ROHS YES
Packaging 100% recyclable
Specic Substances 100% PVC BFR free housing
Cabinet
Color Black
Finish Texture
1
The USB-C port USBC provides data, video transfer, and power delivery 96W (typical)
up to 99W (maximum) depending on the device.
2
The USB-C port USBC2 provides upstream data transfer only.
3
The USB-C port USBC provides downstream data transfer and 15W of power.
Note
1. The data mentioned in this section is subject to change without notice. Go to www.
philips.com/support to download the latest version of leaet.
2. Power delivery function will base on laptop's capability.
3. SmartUniformity and Delta E information sheets are included in the box.
4. In order to update the monitor’s rmware to the latest version, Please download
the SmartControl software from Philips website. It is necessary to be connected to a
network when updating the rmware on SmartControl over-the-air (OTA).
27
6.1 Resolution & Preset Modes
H. freq
(kHz)
Resolution V. freq (Hz)
31.47 720 x 400 70.09
31.47 640 x 480 59.94
35.00 640 x 480 66.67
37.86 640 x 480 72.81
37.50 640 x 480 75.00
37.88 800 x 600 60.32
46.88 800 x 600 75.00
48.36 1024 x 768 60.00
60.02 1024 x 768 75.03
44.77 1280 x 720 59.86
63.89 1280 x 1024 60.02
79.98 1280 x 1024 75.03
55.94 1440 x 900 59.89
70.64 1440 x 900 74.98
65.29 1680 x 1050 59.95
67.50 1920 x 1080 60.00
133.29
1920 x 2160
PBP Mode
59.99
88.79 2560 x 1440 59.95
65.688 3840 x 2160 29.98
133.312 3840 x 2160 60.00
Note
1. Please notice that your display works
best at native resolution of 3840
x 2160 @ 60Hz. For best display
quality, please follow this resolution
recommendation. Recommended
resolution HDMI 2.0/DP/USB C:3840
x 2160 @ 60Hz If your display is
not on the native resolution when
connecting to USB C or DP port,
please adjust resolution to the
optimal state: 3840 x 2160 @60 Hz
from your PC.
2. The factory default setting HDMI
supports to the resolution 3840 x
2160 @ 60Hz.
3. The USB hub default setting of USB C
input for this monitor is “High Data
Speed”. The maximum resolution
supported depends on your graphic
card capability.
28
7. Power Management
If you have VESA DPM compliance
display card or software installed in
your PC, the display can automatically
reduce its power consumption when
not in use. If an input from a keyboard,
mouse or other input device is detected,
the display will 'wake up' automatically.
The following table shows the power
consumption and signaling of this
automatic power saving feature:
PowerManagementDenition
VESA
Mode
Video H-sync V-sync Power Used
LED
Color
Active ON Yes Yes
26.6 W (typ.)
188.7 W (max.)
White
Sleep
(Standby
mode)
OFF No No 0.5 W (typ.)
White
(blink)
O OFF - - 0.3 W (typ.) OFF
The following setup is used to measure
power consumption on this display.
• Native resolution: 3840 x 2160
• Contrast: 50%
• Brightness: 70%
• Color temperature: 6500k with full
white pattern
Note
This data is subject to change without
notice.
29
8. Customer care and
warranty
8.1 Philips’ Flat Panel Displays
Pixel Defect Policy
Philips strives to deliver the highest
quality products. We use some of the
industry's most advanced manufacturing
processes and practice stringent quality
control. However, pixel or sub pixel
defects on the TFT Display panels used
in at panel displays are sometimes
unavoidable. No manufacturer can
guarantee that all panels will be
free from pixel defects, but Philips
guarantees that any display with an
unacceptable number of defects will be
repaired or replaced under warranty.
This notice explains the dierent types
of pixel defects and denes acceptable
defect levels for each type. In order to
qualify for repair or replacement under
warranty, the number of pixel defects
on a TFT Display panel must exceed
these acceptable levels. For example,
no more than 0.0004% of the sub
pixels on a display may be defective.
Furthermore, Philips sets even higher
quality standards for certain types or
combinations of pixel defects that are
more noticeable than others. This policy
is valid worldwide.
subpixel
pixel
Pixels and Sub pixels
A pixel, or picture element, is composed
of three sub pixels in the primary colors
of red, green and blue. Many pixels
together form an image. When all sub
pixels of a pixel are lit, the three colored
sub pixels together appear as a single
white pixel. When all are dark, the three
colored sub pixels together appear as a
single black pixel. Other combinations of
lit and dark sub pixels appear as single
pixels of other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on the
screen in dierent ways. There are two
categories of pixel defects and several
types of sub pixel defects within each
category.
Bright Dot Defects
Bright dot defects appear as pixels or
sub pixels that are always lit or 'on'. That
is, a bright dot is a sub-pixel that stands
out on the screen when the display
displays a dark pattern. There are the
types of bright dot defects.
One lit red, green or blue sub pixel.
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
30
Three adjacent lit sub pixels (one white
pixel).
Note
A red or blue bright dot must be
more
than 50 percent brighter than
neighboring dots while a green
bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub
pixels that are always dark or 'o'. That
is, a dark dot is a sub-pixel that stands
out on the screen when the display
displays a light pattern. These are the
types of black dot defects.
Proximity of Pixel Defects
Because pixel and sub pixels defects
of the same type that are near to one
another may be more noticeable,
Philips also species tolerances for the
proximity of pixel defects.
Pixel Defect Tolerances
In order to qualify for repair or
replacement due to pixel defects during
the warranty period, a TFT Display panel
in a Philips at panel display must have
pixel or sub pixel defects exceeding the
tolerances listed in the following tables.
31
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 2
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 2
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 3 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 3 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
Note
1 or 2 adjacent sub pixel defects = 1 dot defect
32
8.2 Customer Care & Warranty
For warranty coverage information and additional support requirements valid for your
region, please visit www.philips.com/support website for details or contact your local
Philips Customer Care Center.
For Warranty Period please refer to Warranty Statement in Important Information
Manual.
For extended warranty, if you would like to extend your general warranty period, an
Out of Warranty service package is oered via our Certied Service Center.
If you wish to make use of this service, please be sure to purchase the service within 30
calendar days of your original purchase date. During the extended warranty period, the
service includes pickup, repair and return service, however the user will be responsible
for all costs accrued.
If the Certied Service Partner cannot perform the required repairs under the oered
extended warranty package, we will nd alternative solutions for you, if possible, up to
the extended warranty period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by
Consumer care number) for more details.
Philips Customer Care Center number listed below.
• Local
Standard
Warranty
Period
• Extended Warranty
Period
• Total Warranty Period
• Depend on
dierent
Regions
• + 1 Year • Local Standard warranty period
+1
• + 2 Years • Local Standard warranty period
+2
• + 3 Years • Local Standard warranty period
+3
**Proof of original purchase and extended warranty purchase required.
Note
Please refer to important information manual for regional service hotline, which is
available on the Philips website support page.
33
• Check to see if the display cable has
bent pins.
• Make sure the computer is turned
on.
Visible signs of smoke or sparks
• Do not perform any troubleshooting
steps
• Disconnect the display from mains
power source immediately for safety
• Contact with Philips customer service
representative immediately.
Imaging Problems
Image appears blurred, indistinct or too
dark
• Adjust the contrast and brightness
on On-Screen Display.
An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned o.
• Uninterrupted display of still or
static images over an extended
period may cause "burn in", also
known as "after-imaging " or "ghost
imaging", on your screen. "Burn-in",
"after-imaging", or "ghost imaging"
is a well-known phenomenon in
LCD panel technology. In most cases,
the "Burn-in" or "after-imaging"
or "ghost imaging" will disappear
gradually over a period of time after
the power has been switched off.
• Always activate a moving screen
saver program when you leave your
display unattended.
• Always activate a periodic screen
refresh application if your LCD
display will display unchanging static
content.
• Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or
9. Troubleshooting &
FAQs
9.1 Troubleshooting
This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer
service representative.
Common Problems
No Picture (Power LED not lit)
• Make sure the power cord is
plugged into the power outlet and
into the back of the display.
• First, ensure that the power button
on the bottom of the monitor is in
the OFF position, then press it to the
ON position.
No Picture (Power LED is White)
• Make sure the computer is turned
on.
• Make sure the signal cable is
properly connected to your
computer.
• Make sure the display cable has no
bent pins on the connect side. If yes,
repair or replace the cable.
• The Energy Saving feature may be
activated
Screen says
• Make sure the display cable
is properly connected to your
computer. (Also refer to the Quick
Start Guide).
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“after-image” or “ghost image”
symptoms that will not disappear
and cannot be repaired. The damage
mentioned above is not covered
under your warranty.
Image appears distorted. Text is fuzzy or
blurred.
• Set the PC’s display resolution
to the same mode as display’s
recommended screen native
resolution.
Green, red, blue, dark, and white dots
appears on the screen
• The remaining dots are normal
characteristic of the liquid crystal
used in today’s technology, Please
refer the pixel policy for more detail.
* The "power on" light is too strong and
is disturbing
• You can adjust “power on” light
using the power LED Setup in OSD
main Controls.
For further assistance, refer to the Service
contact information listed in Important
information manual and contact Philips
customer service representative.
* Functionality dierent according to
display.
9.2 General FAQs
Q1: When I install my monitor
what should I do if the screen
shows 'Cannot display this video
mode'?
Ans.: Recommended resolution for this
monitor: 3840x2160@60Hz.
• Unplug all cables, then connect your
PC to the monitor that you used
previously.
• In the Windows Start Menu, select
Settings/Control Panel. In the Control
Panel Window, select the Display icon.
Inside the Display Control Panel, select
the 'Settings' tab. Under the setting
tab, in box labelled 'desktop area',
move the sidebar to 3840x2160 pixels.
• Open 'Advanced Properties' and set
the Refresh Rate to 60Hz, then click
OK.
• Restart your computer and repeat step
2 and 3 to verify that your PC is set at
3840x2160@60Hz.
• Shut down your computer, disconnect
your old monitor and reconnect your
Philips LCD monitor.
• Turn on your monitor and then turn
on your PC.
Q2: What is the recommended
refresh rate for LCD monitor?
Ans.: Recommended refresh rate in LCD
monitors is 60Hz, In case of any
disturbance on screen, you can set it
up to 75Hz to see if that removes the
disturbance.
Q3: What are the .inf and .icm les?
How do I install the drivers (.inf
and .icm)?
Ans.:Thesearethedriverlesforyour
monitor. Your computer may ask
you for monitor drivers (.inf and
.icmles)whenyourstinstallyour
35
monitor. Follow the instructions in
your user manual, monitor drivers
(.infand.icmles)willbeinstalled
automatically.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver
and monitor together determine
the available resolutions. You can
select the desired resolution under
Windows
®
Control Panel with the
"Display properties".
Q5: What if I get lost when I am
making monitor adjustments via
OSD?
Ans.: Simply press the button, then
select 'Reset' to recall all of the
original factory settings.
Q6: Is the LCD screen resistant to
scratches?
Ans.: In general it is recommended that
the panel surface is not subjected
to excessive shocks and is protected
from sharp or blunt objects. When
handling the monitor, make sure that
there is no pressure or force applied
to the panel surface side. This may
aectyourwarrantyconditions.
Q7: How should I clean the LCD
surface?
Ans.: For normal cleaning, use a clean, soft
cloth. For extensive cleaning, please
use isopropyl alcohol. Do not use
other solvents such as ethyl alcohol,
ethanol, acetone, hexane, etc.
Q8: Can I change the color setting of
my monitor?
Ans.: Yes, you can change your color
setting through OSD control as the
following procedures,
• Press to show the OSD (On
Screen Display) menu
• Press "Down Arrow" to select the
option "Color" then press " " to
enter color setting, there are three
settings as below.
1. Color Temperature; With settings
in the 6500K range the panel
appears "warm, with a red-
white color tone", while a 9300K
temperature yields "cool, blue-
white toning".
2. sRGB; this is a standard setting
for ensuring correct exchange of
colors between dierent device
(e.g. digital cameras, monitors,
printers, scanners, etc)
3. User Dene; the user can choose
his/her preference color setting
by adjusting red, green blue color.
Note
A measurement of the color of light
radiated by an object while it is being
heated. This measurement is expressed
in terms of absolute scale, (degrees
Kelvin). Lower Kevin temperatures such
as 2004K are red; higher temperatures
such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q9: Can I connect my LCD monitor to
any PC, workstation or Mac?
Ans.: Yes. All Philips LCD monitors are fully
compatible with standard PCs, Macs
and workstations. You may need a
cable adapter to connect the monitor
to your Mac system. Please contact
your Philips sales representative for
more information.
Q10: Are Philips LCD monitors Plug-
and- Play?
Ans.: Yes, the monitors are Plug-and-
Play compatible with Windows
11
/
10/8.1/8, Mac OSX .
Q11: What is Image Sticking, or Image
Burn-in, or After Image, or Ghost
Image in LCD panels?
36
Ans.: Uninterrupted display of still or static
images over an extended period
may cause "burn in", also known as
"after-imaging" or "ghost imaging",
on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a
well-known phenomenon in LCD
panel technology. In most cases,
the "burned in" or "after-imaging"
or "ghost imaging" will disappear
gradually over a period of time after
thepowerhasbeenswitchedo.
Always activate a moving screen
saver program when you leave your
monitor unattended.
Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content.
Warning
Severe"burn-in" or "after-image" or
"ghost image" symptoms will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.
Q12: Why is my Display not showing
sharp text, and is displaying
jagged characters?
Ans.: Your LCD monitor works best
at its native resolution of
3840x2160@60Hz. For best display,
please use this resolution.
Q13: How to unlock/lock my hot key?
Ans.: Please press for 10 seconds to
unlock/lock the hot key, by doing so,
your monitor pops out “Attention”
to show the unlock/lock status as
shown below illustrators.
Q14: Where can I nd Important
Information manual mentioned
in EDFU?
Ans.: Important Information manual
can be download on the Philips
website support page."
37
9.3 Multiview FAQs
Q1: Can I enlarge the PIP sub
window?
Ans.: Yes, there are 3 sizes to select:
[Small], [Middle], [Large]. You can
press to enter OSD menu.
Select your preferred [PIP Size]
option from the [PIP / PBP] main
menu.
Q2:
How to listen to Audio,
independent of video?
Ans.: Normally the audio source is
linked to the main picture source.
If you want to change audio-
source input , you can press
to enter OSD menu. Select your
preferred [Audio Source] option
from the [Audio] main menu.
Please note that the next time
you turn on your display, the
display will by default select the
audio source you chose last time.
In case you want to change it
again, you need to go through the
above steps to select your new
preferred audio source, which
then will become the “default”
mode.
Q3: Whythesub-windowsflickers
whenIenablePIP/PBP.
Ans: It’s because the sub-windows
video source is interlace timing
(i-timing), please change sub-
window signal source to be
progressive timing (P-timing).
2023 © TOP Victory Investments Ltd. All rights reserved.
This product has been manufactured by and is sold under the responsibility of Top Victory Investments Ltd., and Top
Victory Investments Ltd. is the warrantor in relation to this product. Philips and the Philips Shield Emblem are registered
trademarks of Koninklijke Philips N.V. and are used under license.
Specications are subject to change without notice.
Version: 27E2F7901E1T
