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14
TROUBLESHOOTING
The vacuum will not power on:
• This may be caused by a dead battery. This can occur if the
vacuum has been used or stored for an extended period of time.
Connect the vacuum to the charger and allow for a full charging
cycle to complete.
The vacuum stopped suddenly:
• This will occur if the safety/ thermal cut-out device has been
activated. This device is designed to prevent your vacuum from
overheating. Ensure the vacuum is turned off, disconnect and
remove any blockage from all accessories and extension tube.
• Empty the dust container and clean or replace the filter.
• Replace/recharge battery
The suction of the vacuum has reduced:
• Turn the vacuum off. Disconnect the floor head, extension tube
and any accessories. Check for and remove any blockages from
the dustbin filter, air duct, extension tube floor head and
accessories.
Motorized floor head is not rotating:
• This tends to occur when there are too many fibers wrapped
around the brush roll restricting movement. Consult the
maintenance section of this manual for instructions on how to
appropriately clean the brush roll.
The charging indicator light does not flash up:
• There may be a bad battery.
• There may be a bad charger.
• There may be a bad outlet.
The run time of the vacuum is less than it used to be:
• Ensure the battery has completed a full charging cycle. An
insufficient charging cycle will result in reduced run time.
• There may be reduced energy discharge in the battery. This is
normal and gradually occurs in all batteries over time.
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