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Part of ASSA ABLOYP/N YRD400-KF-0022 Rev ATrusted every day
27
Troubleshooting
Symptom
Suggested Actio n
• If low battery indicator is lit, change batteries*.
• Entry code must consist of 4 to 8 digits.
• The same ntry ode cannot be used for multiple users.ec
• Entry ode must be entered within 5 seconds (while keypad is active) or process willc
have to be restarted.
Entry ode will not register.c
Upon entering an ntry ode andec
pressing the check key, the lock
displays “invalid code” error or lock
times out without responding.
•Verify entered code is avalid, previously programmed, 4 to 8 digit code.
•Vacation mode is on. Only an admin user can changevacation mode. Contact the admin.
Upon entering an ntry ode andec
pressing the check key, lock
responds “Wrong number of digits”.
• The digits entered were incorrect or incomplete. Re-enter the correct code followed by the check key.
Deadbolt does not extend when
locking the door with keypad.
• Lock was not handed properly. Rehand lock through Settings Menu.
Lock operates, but makes no sound.
• Check in the Yale Access App to see if Volume is set to off.
*When batteries are replaced, Smart Module locks have a real time clock that will be set through the User Interface.
It is recommended to verify correct date and time; particularly those locks operating under Daylight Savings Time.
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