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Samsung QE85QN85DBTXXU User Manual
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Samsung QE85QN85DBTXXU QN85D 85 Inch 2024 Neo QLED 4K AI TV
User Manual - Page 28
For QE85QN85DBTXXU.
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Contents
Guide
Connections
Connection Guide
Connecting an Antenna (Aerial)
Connecting to the network
Establishing a wired network connection
Establishing a wireless network connection
Checking the network connection status
Resetting Your Network
Turning on the TV with a mobile device
Connecting an IP control device to the TV
Allowing to connect a wireless network
Changing the name of the TV
Displaying your mobile device screen on the TV
Using Screen Sharing (Smart View)
Using Apple AirPlay
Using Screen Sharing (Tap View)
Enabling Tap View
Connection Cables for External Devices
Switching between external devices connected to the TV
Editing the name and icon of an external device
Using additional functions
Connection Notes
Connection notes for HDMI
Connection notes for audio devices
Connection notes for computers
Connection notes for mobile devices
Connection notes for Portrait Mode
Remote Control and Peripherals
About the Samsung Smart Remote (QLED TV/The Frame/The Serif/S8*D/S9*D/DU9/DU8 Series/DU77** model)
About the Remote Control (DU6/DU7/BED Series)(except for DU77** model)
About the Samsung Smart Remote (The Terrace)
Connecting the Samsung Smart Remote to the TV
Controlling External Devices with a Samsung Remote Control - Using the Universal remote setup
Learn how to use Samsung Smart Remote
Learn how to use Game Controller
Using Anynet+ (HDMI-CEC)
Connecting an external device through Anynet+ and using their menus
Read before connecting an Anynet+ (HDMI-CEC) device
Controlling the TV with a Keyboard, Mouse or Gamepad
Connecting a USB keyboard, mouse or gamepad
Connecting a Bluetooth keyboard, mouse or gamepad
Using the keyboard and mouse
Using the Gamepad
Using the controller
Setting up the input devices
Entering Text using the On-Screen Virtual Keyboard
Entering Text using the remote control's microphone and the on-screen virtual keyboard
Smart Features
Using Smart Hub
Displaying the Home Screen
Launching Smart Hub automatically
Launching the last used app automatically
Automatic Mirroring from Multi View
Automatic casting in Multi View
Launching Multi View automatically When rotating
Testing Smart Hub connections
Resetting Smart Hub
Using Ambient Mode
Entering the TV viewing screen from Ambient Mode
Using Art Mode
About the Art Home screen
Import images from USB memory
Using Art mode with the SmartThings app
Precautions when using Art mode
About the Daily+ Home screen
Using Samsung Gaming Hub
Using the Home Function
About the For You / Discover Home Screen
About the Live Home Screen
About the Menu Home Screen
Using a Samsung account
Signing in to a Samsung account
Creating a new account
Managing your Samsung account
Using the Shortcuts
Adding channels
Moving channels
Removing a channels
Using Workspace
Using Screen Sharing (Windows PC) / AirPlay (Mac)
Using Easy Connection to Screen
Connecting a Remote PC
Playing Multimedia Content on a Remote PC
Controlling your Galaxy device with the keyboard and mouse
Using Samsung DeX
Using Microsoft 365
Adding the Web Service
Using Web Service
About the Apps Home Screen
Installing an app
Launching an app
Managing installed apps
Using the User guide
Launching the User guide
Using the buttons in the User guide
Using the Internet
Using SmartThings
SmartThings Quick access
Use the SmartThings Hub features
Register and manage devices via SmartThings
Use the screen's sensors via SmartThings
Control SmartThings with Bixby
Control the display device from the mobile SmartThings app
Playing pictures/video/music
Playing multimedia content on a PC or mobile device
Playing multimedia content on a USB device
Listening to your mobile device sound through the TV speaker using Sound Mirroring
Buttons and functions available while playing multimedia content
Using Multi View
Using Bixby
Starting Bixby with voice
Starting Bixby using buttons on the Samsung Smart Remote
Learning about the Discover Bixby Screen
Read Before Using Bixby
Provisions for using Bixby
Using Daily Board
Starting Bixby with voice
Starting Daily Board through user detection
Information provided in Daily Board
Changing the Settings of Daily Board
Using the Game Bar
Starting the Game Bar
Learning about the Game Bar
Using FreeSync
Setting the Super Ultra Wide Game View
Changing the Super Ultra Wide Screen position
Configuring 144 Hz / 165 Hz / 240 Hz game settings
Troubleshooting of the game screen and audio problems
Using Auracast
Using Auracast
Using a password
Changing your password
TV Viewing
Using the Guide
About the Guide screen
Using additional features from the Guide
Recording programmes
The Instant and Timer Recording options from the Guide
Recording while watching a broadcast
Using the recording schedule management screen
Setting Up Schedule Viewing
Using the schedule viewing options from the guide screen
Using the schedule viewing options while watching a programme
Using the viewing schedule management screen
Using Timeshift
Buttons and functions available while recording a programme or Timeshift
Using the Channel List
Accessing the channel list
Using the functions on the channel list screen
Using the channel edit function
Accessing the channel edit screen
Using the channel edit functions
Using a Personal favourites List
Creating a Favourites List
TV-Viewing Support Functions
Scanning for available channels
Selecting the cable network search option
Scanning for available channels on standby mode
Setting the Wake-up time
Setting the functions for the service provider
Viewing broadcast service provider info
Checking digital channel signal info and strength
Selecting the broadcasting audio option
Using Programme Rating Lock
Showing common interface menu
Configuring advanced broadcasting settings
Tuning broadcast signals manually
Tuning digital channels
Tuning analogue channels
Fine-tuning analogue broadcasts
Transferring channel list
Enabling/Disabling Edit Channel Numbers
Deleting CAM operator profile
Setting satellite system
Changing teletext language
Selecting the broadcast audio language
Showing TVkey Interface menu
Reading digital text
Picture and Sound
Using Intelligent Mode
Adjusting the Picture Quality
Choosing a picture mode
Configuring advanced picture settings
Picture Support Functions
Viewing a picture-in-picture (PIP)
Changing the picture size settings
Setting the Viewing Environment for External Devices
Playing games on an optimised screen
Setting the Game Mode details
Using Input Signal Plus
Using HDMI black level
Configuring Media Switching Settings
Configuring a Sound Mode and Expert Settings
Choosing a sound mode
Configuring advanced sound settings
Using the Sound Support Functions
Selecting speakers
Listening to the TV through Bluetooth devices
Playing TV sounds by configuring Q-Symphony Settings
System and Support
Using the Time Functions and the Timers
Setting the clock automatically
Adjusting the clock for DST and time zone
Changing the current time
Setting the clock manually
Using the sleep timer
Turning off the TV using the off timer
Using the Power and Energy Saving Functions
Reducing the power consumption of the TV
Using the Panel Care Functions
Setting the Panel Care
Updating the TV's Software
Updating through the network
Updating through a USB device
Updating the TV automatically
Updating through the mobile network
Security updates information
Using the Parental Settings function
Audio and Video Functions for the Visually or Hearing Impaired
Running the accessibility functions
Running Accessibility Shortcuts
Enabling voice guides for the visually impaired
Changing the volume, speed, pitch and the TV background volume of the Voice Guide
Audio Description
Setting the audio subtitles
The TV screen is turned off but audio continues
Enlarge the screen
White text on black background (high contrast)
Setting the outline emphasis feature for viewers with low vision
Enlarging the font (for the visually impaired)
Setting the screen to black and white
Inverting the screen colour
Setting the colour correction feature for users with colour blindness
Learning about the remote control (for the visually impaired)
Learning about the TV menu
Watching TV broadcasts with subtitles
Selecting the broadcasting subtitle language
Enlarging the sign language screen for the hearing impaired
Listening to the TV through Bluetooth devices (for the hearing impaired)
Configuring the repeat settings for remote control buttons
Using Voice Assistants on the TV
Select the Voice Assistant
Using Other Functions
Changing the menu language
Setting up a password
Selecting Usage or Retail Mode
Using the Maintenance Mode
Using the Cold Weather Mode
Managing External Devices
Controlling your Galaxy device with the keyboard and mouse
Using AirPlay
Restoring the TV to the factory settings
HbbTV
Using a TV Viewing Card (âCI or CI+ Cardâ)
Connecting the âCI or CI+ Cardâ via COMMON INTERFACE slot with the CI CARD Adapter
Attaching the CI CARD Adapter via COMMON INTERFACE slot
Connecting the âCI or CI+ Cardâ
Connecting the âCI or CI+ Cardâ via COMMON INTERFACE slot
Using the âCI or CI+ Cardâ
Teletext Feature
On the Samsung Smart Remote
On the Standard Remote Control
Typical Teletext page
Precautions and Notes
Before Using the Recording and Timeshift Functions
Before using the recording and schedule recording functions
Before using the timeshift function
Supported broadcasting audio options
Read Before Using Apps
Read Before Using the Internet Function
Read before setting up a wireless network connection
Precautions for wireless network
Wireless security protocols
Read Before Playing Photo, Video or Music Files
Limitations to the use of photo, video and music files
Supported subtitles
Subtitle formats
Video formats with subtitles
Supported image formats and resolutions
Supported music formats and codecs
Supported video codecs (QLED TV(except for Q6*D/QE1D/Q7*D Series)/The Frame/The Serif/S8*D/S9*D/DU9 Series)
Supported video codecs (Q7*D Series, 85DU8 Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (Q6*D/QE1D Series (except for 32Q6*D Series)/DU8 Series (except for 85DU8 Series))
Other restrictions
Video decoders
Audio decoders
Supported video codecs (DU6/DU7/BED Series, 32Q6*D Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (QN800D Series)
Supported video codecs (QN900D Series)
Other restrictions
Video decoders
Audio decoders
Read After Installing the TV
Picture sizes and input signals
Installing an anti-theft lock
Supported Resolutions for UHD Input Signals
If Input Signal Plus is set to Off
If Input Signal Plus is set to On
Resolutions for Input Signals supported by 8K models (QN7**D series or higher)
If Input Signal Plus is set to Off
If Input Signal Plus is set to On
Supported Resolutions for FreeSync (VRR)
Read Before Connecting a Computer (Supported Resolutions)
IBM
MAC
VESA DMT
VESA CVT
CTA-861
Supported Resolutions for Video Signals
CTA-861
VESA CVT
Supported Resolutions for HDBT
CEA-861
Read Before Using Bluetooth Devices
Restrictions on using Bluetooth
Licences & Other Information
Troubleshooting
Picture Issues
The screen is flashing or has become dark
The picture is not bright, or the picture colours do not look clear
The picture colours are black and white or do not look the way they should look
The TV automatically turns off by itself
TV (The Frame TV) cannot be turned off.
Unable to power on
The TV remains on or does not turn on automatically.
Unable to find a Channel
The TV image does not look as good as it did in the store.
Displayed video looks blurry
The picture is distorted.
There is a dotted line on the edge of the screen.
The picture wonât display in full screen.
The Subtitle function in the TV menu is deactivated.
Subtitles appear on the TV screen.
The HDR of the connected external device turns off.
Sound and Noise Issues
How can I connect an audio device to the TV?
There is no sound or the sound is too low at maximum volume.
The picture is good but there is no sound.
HDMI (eARC/ARC) is connected, and there is no sound.
The speakers are making an odd sound.
The sound is interrupted.
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
The TV audio is not being played through the Soundbar or A/V receiver.
The sound is not heard clearly.
The volume of the external device cannot be adjusted.
I want to turn the TV and audio device off and on at the same time.
Channel and Broadcast Issues
"Weak or No Signal" displayed in TV mode or cannot find channel.
The TV is not receiving all channels.
The subtitles are not provided on a digital channel.
Broadcasting is deactivated.
External Device Connectivity Issues
The "Mode Not Supported" message appears.
The video is OK but there is no audio.
I want to connect to a PC and mobile device via screen mirroring.
No screen appears when connecting the TV to an external device.
I want to connect to a Bluetooth speaker.
The PC screen does not appear or it flickers.
Network Issues
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
Wired network connection failed.
Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
What is Anynet+?
Anynet+ does not work. The connected device is not displayed.
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
The Anynet+ device won't play.
Remote Control Issues
The remote control does not work.
External devices cannot be operated with the TV remote control.
Recording Issues
The Timeshift or recording function cannot be used.
Cannot record videos received from an external device or Samsung TV Plus.
The "Format Device" message appears when the Timeshift or recording function is used.
The recorded files on the TV are not played back on a PC.
Apps
I cannot find the app I want.
I launched an app, but it's in a different language. How can I change the language?
The app does not work properly. Its image quality is poor.
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
Media Files
Some files are interrupted during playback.
Some files can't be played.
Voice Assistant Issues
The microphone is off.
The voice commands do not work well.
Bixby/Alexa answers although I did not call it.
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
During voice recognition, the heavy load message appears and the function does not work.
I want to see weather information of the desired area.
Other issues
Caring for the TV
The TV is hot.
The TV smells like plastic.
The settings are lost after 5 minutes or every time the TV is turned off.
The TV is tilted to the side.
The stand is wobbly or crooked.
I want to know how to attach and remove the TV stand.
A POP (TVâs internal banner ad) appears on the screen.
The screen is off, but I hear noise.
The TV is making a popping noise.
The TV is making a humming noise.
The TV narrates the screen events in voice-over.
Diagnosing TV operational issues
Self Diagnosis
Cannot select Broadcast Signal in Self Diagnosis.
Reset Smart Hub
Reset picture
Reset sound
Getting Support
Getting support through Remote Management
Finding the contact information for service
Requesting service
Accessibility Guidance
Menu Learning Screen
Using the Remote control
Orientation of the Samsung Smart Remote or Remote Control
Description of the Samsung Smart Remote or Remote Control
Using the accessibility menu
Running the Accessibility Shortcuts menu
Running the Accessibility menu functions using the General menu
Running the Accessibility menu functions using Bixby
Learning about the Accessibility menu functions
Using the TV with Voice Guide on
Changing channel
Using on-screen number entry via the Samsung Smart Remote or Remote Control
Changing volume
Using programme information
Using the guide
To view a programme on now
Other options in the guide
Using Schedule Viewing
Setting up a schedule viewing
Cancelling a scheduled viewing
Using the Channel List
Recording
Using the instant and schedule recording options from the guide screen:
Recording the programme you are watching
Scheduling recording from the programme info window
Changing the recording time
Viewing recorded programmes
Deleting a recorded programme
Using Smart Hub
Smart Hub
Using the Smart Hub Home Screen
Launching the User guide
Using Bixby
Running Bixby
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Contents
Table of Contents
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File type: PDF
File name: 52564836_qe85qn85dbtxxu.pdf
File size: 4.15 MB
File Language: English
Pages: 277
Author: Samsung
File created: 2024-05-02
Published:
2024-06-16
Updated: 2024-06-16
Download File
Table of Contents
×
Contents
2
Guide
6
Connections
6
Connection Guide
6
Connecting an Antenna (Aerial)
8
Connecting to the network
9
Establishing a wired network connection
9
Establishing a wireless network connection
10
Checking the network connection status
11
Resetting Your Network
11
Turning on the TV with a mobile device
12
Connecting an IP control device to the TV
12
Allowing to connect a wireless network
12
Changing the name of the TV
12
Displaying your mobile device screen on the TV
13
Using Screen Sharing (Smart View)
13
Using Apple AirPlay
13
Using Screen Sharing (Tap View)
14
Enabling Tap View
14
Connection Cables for External Devices
15
Switching between external devices connected to the TV
17
Editing the name and icon of an external device
17
Using additional functions
18
Connection Notes
19
Connection notes for HDMI
19
Connection notes for audio devices
20
Connection notes for computers
20
Connection notes for mobile devices
21
Connection notes for Portrait Mode
21
Remote Control and Peripherals
22
About the Samsung Smart Remote (QLED TV/The Frame/The Serif/S8*D/S9*D/DU9/DU8 Series/DU77** model)
22
About the Remote Control (DU6/DU7/BED Series)(except for DU77** model)
25
About the Samsung Smart Remote (The Terrace)
28
Connecting the Samsung Smart Remote to the TV
31
Controlling External Devices with a Samsung Remote Control - Using the Universal remote setup
32
Learn how to use Samsung Smart Remote
32
Learn how to use Game Controller
32
Using Anynet+ (HDMI-CEC)
33
Connecting an external device through Anynet+ and using their menus
33
Read before connecting an Anynet+ (HDMI-CEC) device
33
Controlling the TV with a Keyboard, Mouse or Gamepad
34
Connecting a USB keyboard, mouse or gamepad
34
Connecting a Bluetooth keyboard, mouse or gamepad
34
Using the keyboard and mouse
35
Using the Gamepad
36
Using the controller
37
Setting up the input devices
38
Entering Text using the On-Screen Virtual Keyboard
38
Entering Text using the remote control's microphone and the on-screen virtual keyboard
39
Smart Features
40
Using Smart Hub
40
Displaying the Home Screen
41
Launching Smart Hub automatically
43
Launching the last used app automatically
43
Automatic Mirroring from Multi View
43
Automatic casting in Multi View
43
Launching Multi View automatically When rotating
44
Testing Smart Hub connections
44
Resetting Smart Hub
44
Using Ambient Mode
45
Entering the TV viewing screen from Ambient Mode
50
Using Art Mode
51
About the Art Home screen
52
Import images from USB memory
56
Using Art mode with the SmartThings app
57
Precautions when using Art mode
58
About the Daily+ Home screen
59
Using Samsung Gaming Hub
60
Using the Home Function
63
About the For You / Discover Home Screen
64
About the Live Home Screen
67
About the Menu Home Screen
68
Using a Samsung account
72
Signing in to a Samsung account
72
Creating a new account
72
Managing your Samsung account
72
Using the Shortcuts
74
Adding channels
76
Moving channels
76
Removing a channels
76
Using Workspace
77
Using Screen Sharing (Windows PC) / AirPlay (Mac)
77
Using Easy Connection to Screen
77
Connecting a Remote PC
78
Playing Multimedia Content on a Remote PC
81
Controlling your Galaxy device with the keyboard and mouse
81
Using Samsung DeX
81
Using Microsoft 365
82
Adding the Web Service
82
Using Web Service
83
About the Apps Home Screen
84
Installing an app
85
Launching an app
85
Managing installed apps
86
Using the User guide
88
Launching the User guide
88
Using the buttons in the User guide
88
Using the Internet
90
Using SmartThings
91
SmartThings Quick access
93
Use the SmartThings Hub features
93
Register and manage devices via SmartThings
94
Use the screen's sensors via SmartThings
95
Control SmartThings with Bixby
95
Control the display device from the mobile SmartThings app
95
Playing pictures/video/music
96
Playing multimedia content on a PC or mobile device
97
Playing multimedia content on a USB device
97
Listening to your mobile device sound through the TV speaker using Sound Mirroring
98
Buttons and functions available while playing multimedia content
98
Using Multi View
102
Using Bixby
104
Starting Bixby with voice
104
Starting Bixby using buttons on the Samsung Smart Remote
105
Learning about the Discover Bixby Screen
106
Read Before Using Bixby
109
Provisions for using Bixby
109
Using Daily Board
110
Starting Bixby with voice
110
Starting Daily Board through user detection
110
Information provided in Daily Board
111
Changing the Settings of Daily Board
112
Using the Game Bar
113
Starting the Game Bar
113
Learning about the Game Bar
113
Using FreeSync
115
Setting the Super Ultra Wide Game View
116
Changing the Super Ultra Wide Screen position
116
Configuring 144 Hz / 165 Hz / 240 Hz game settings
117
Troubleshooting of the game screen and audio problems
117
Using Auracast
118
Using Auracast
118
Using a password
118
Changing your password
118
TV Viewing
119
Using the Guide
119
About the Guide screen
120
Using additional features from the Guide
122
Recording programmes
123
The Instant and Timer Recording options from the Guide
123
Recording while watching a broadcast
123
Using the recording schedule management screen
124
Setting Up Schedule Viewing
126
Using the schedule viewing options from the guide screen
126
Using the schedule viewing options while watching a programme
126
Using the viewing schedule management screen
127
Using Timeshift
128
Buttons and functions available while recording a programme or Timeshift
129
Using the Channel List
131
Accessing the channel list
131
Using the functions on the channel list screen
131
Using the channel edit function
133
Accessing the channel edit screen
133
Using the channel edit functions
133
Using a Personal favourites List
135
Creating a Favourites List
135
TV-Viewing Support Functions
136
Scanning for available channels
136
Selecting the cable network search option
136
Scanning for available channels on standby mode
136
Setting the Wake-up time
137
Setting the functions for the service provider
137
Viewing broadcast service provider info
137
Checking digital channel signal info and strength
138
Selecting the broadcasting audio option
138
Using Programme Rating Lock
138
Showing common interface menu
139
Configuring advanced broadcasting settings
139
Tuning broadcast signals manually
139
Tuning digital channels
140
Tuning analogue channels
140
Fine-tuning analogue broadcasts
140
Transferring channel list
140
Enabling/Disabling Edit Channel Numbers
141
Deleting CAM operator profile
141
Setting satellite system
141
Changing teletext language
141
Selecting the broadcast audio language
142
Showing TVkey Interface menu
142
Reading digital text
142
Picture and Sound
143
Using Intelligent Mode
143
Adjusting the Picture Quality
146
Choosing a picture mode
146
Configuring advanced picture settings
147
Picture Support Functions
150
Viewing a picture-in-picture (PIP)
150
Changing the picture size settings
151
Setting the Viewing Environment for External Devices
152
Playing games on an optimised screen
152
Setting the Game Mode details
153
Using Input Signal Plus
155
Using HDMI black level
155
Configuring Media Switching Settings
155
Configuring a Sound Mode and Expert Settings
156
Choosing a sound mode
156
Configuring advanced sound settings
156
Using the Sound Support Functions
158
Selecting speakers
158
Listening to the TV through Bluetooth devices
159
Playing TV sounds by configuring Q-Symphony Settings
160
System and Support
161
Using the Time Functions and the Timers
161
Setting the clock automatically
161
Adjusting the clock for DST and time zone
162
Changing the current time
162
Setting the clock manually
162
Using the sleep timer
163
Turning off the TV using the off timer
163
Using the Power and Energy Saving Functions
164
Reducing the power consumption of the TV
164
Using the Panel Care Functions
166
Setting the Panel Care
166
Updating the TV's Software
167
Updating through the network
167
Updating through a USB device
167
Updating the TV automatically
167
Updating through the mobile network
168
Security updates information
168
Using the Parental Settings function
169
Audio and Video Functions for the Visually or Hearing Impaired
170
Running the accessibility functions
170
Running Accessibility Shortcuts
170
Enabling voice guides for the visually impaired
171
Changing the volume, speed, pitch and the TV background volume of the Voice Guide
171
Audio Description
171
Setting the audio subtitles
171
The TV screen is turned off but audio continues
172
Enlarge the screen
172
White text on black background (high contrast)
172
Setting the outline emphasis feature for viewers with low vision
172
Enlarging the font (for the visually impaired)
173
Setting the screen to black and white
173
Inverting the screen colour
173
Setting the colour correction feature for users with colour blindness
173
Learning about the remote control (for the visually impaired)
173
Learning about the TV menu
174
Watching TV broadcasts with subtitles
174
Selecting the broadcasting subtitle language
174
Enlarging the sign language screen for the hearing impaired
175
Listening to the TV through Bluetooth devices (for the hearing impaired)
175
Configuring the repeat settings for remote control buttons
175
Using Voice Assistants on the TV
176
Select the Voice Assistant
176
Using Other Functions
177
Changing the menu language
177
Setting up a password
177
Selecting Usage or Retail Mode
177
Using the Maintenance Mode
177
Using the Cold Weather Mode
178
Managing External Devices
178
Controlling your Galaxy device with the keyboard and mouse
178
Using AirPlay
179
Restoring the TV to the factory settings
179
HbbTV
180
Using a TV Viewing Card (âCI or CI+ Cardâ)
181
Connecting the âCI or CI+ Cardâ via COMMON INTERFACE slot with the CI CARD Adapter
181
Attaching the CI CARD Adapter via COMMON INTERFACE slot
181
Connecting the âCI or CI+ Cardâ
182
Connecting the âCI or CI+ Cardâ via COMMON INTERFACE slot
182
Using the âCI or CI+ Cardâ
183
Teletext Feature
184
On the Samsung Smart Remote
184
On the Standard Remote Control
185
Typical Teletext page
187
Precautions and Notes
188
Before Using the Recording and Timeshift Functions
188
Before using the recording and schedule recording functions
188
Before using the timeshift function
190
Supported broadcasting audio options
190
Read Before Using Apps
191
Read Before Using the Internet Function
192
Read before setting up a wireless network connection
193
Precautions for wireless network
193
Wireless security protocols
193
Read Before Playing Photo, Video or Music Files
194
Limitations to the use of photo, video and music files
194
Supported subtitles
195
Subtitle formats
195
Video formats with subtitles
195
Supported image formats and resolutions
196
Supported music formats and codecs
196
Supported video codecs (QLED TV(except for Q6*D/QE1D/Q7*D Series)/The Frame/The Serif/S8*D/S9*D/DU9 Series)
197
Supported video codecs (Q7*D Series, 85DU8 Series)
198
Other restrictions
199
Video decoders
199
Audio decoders
199
Supported video codecs (Q6*D/QE1D Series (except for 32Q6*D Series)/DU8 Series (except for 85DU8 Series))
200
Other restrictions
201
Video decoders
201
Audio decoders
201
Supported video codecs (DU6/DU7/BED Series, 32Q6*D Series)
202
Other restrictions
203
Video decoders
203
Audio decoders
203
Supported video codecs (QN800D Series)
204
Supported video codecs (QN900D Series)
205
Other restrictions
206
Video decoders
206
Audio decoders
206
Read After Installing the TV
207
Picture sizes and input signals
207
Installing an anti-theft lock
207
Supported Resolutions for UHD Input Signals
208
If Input Signal Plus is set to Off
208
If Input Signal Plus is set to On
208
Resolutions for Input Signals supported by 8K models (QN7**D series or higher)
209
If Input Signal Plus is set to Off
209
If Input Signal Plus is set to On
209
Supported Resolutions for FreeSync (VRR)
210
Read Before Connecting a Computer (Supported Resolutions)
212
IBM
212
MAC
212
VESA DMT
213
VESA CVT
214
CTA-861
214
Supported Resolutions for Video Signals
215
CTA-861
215
VESA CVT
216
Supported Resolutions for HDBT
217
CEA-861
217
Read Before Using Bluetooth Devices
218
Restrictions on using Bluetooth
218
Licences & Other Information
219
Troubleshooting
221
Picture Issues
221
The screen is flashing or has become dark
221
The picture is not bright, or the picture colours do not look clear
222
The picture colours are black and white or do not look the way they should look
223
The TV automatically turns off by itself
223
TV (The Frame TV) cannot be turned off.
224
Unable to power on
224
The TV remains on or does not turn on automatically.
224
Unable to find a Channel
225
The TV image does not look as good as it did in the store.
225
Displayed video looks blurry
225
The picture is distorted.
226
There is a dotted line on the edge of the screen.
226
The picture wonât display in full screen.
226
The Subtitle function in the TV menu is deactivated.
226
Subtitles appear on the TV screen.
227
The HDR of the connected external device turns off.
227
Sound and Noise Issues
228
How can I connect an audio device to the TV?
228
There is no sound or the sound is too low at maximum volume.
228
The picture is good but there is no sound.
228
HDMI (eARC/ARC) is connected, and there is no sound.
229
The speakers are making an odd sound.
229
The sound is interrupted.
229
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
230
The TV audio is not being played through the Soundbar or A/V receiver.
230
The sound is not heard clearly.
230
The volume of the external device cannot be adjusted.
231
I want to turn the TV and audio device off and on at the same time.
231
Channel and Broadcast Issues
232
"Weak or No Signal" displayed in TV mode or cannot find channel.
232
The TV is not receiving all channels.
232
The subtitles are not provided on a digital channel.
233
Broadcasting is deactivated.
233
External Device Connectivity Issues
234
The "Mode Not Supported" message appears.
234
The video is OK but there is no audio.
234
I want to connect to a PC and mobile device via screen mirroring.
234
No screen appears when connecting the TV to an external device.
235
I want to connect to a Bluetooth speaker.
235
The PC screen does not appear or it flickers.
235
Network Issues
236
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
236
Wired network connection failed.
236
Connected to a local network, but not to the Internet.
236
Anynet+ (HDMI-CEC) Issues
237
What is Anynet+?
237
Anynet+ does not work. The connected device is not displayed.
237
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
237
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
238
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
238
The Anynet+ device won't play.
238
Remote Control Issues
239
The remote control does not work.
239
External devices cannot be operated with the TV remote control.
239
Recording Issues
240
The Timeshift or recording function cannot be used.
240
Cannot record videos received from an external device or Samsung TV Plus.
240
The "Format Device" message appears when the Timeshift or recording function is used.
240
The recorded files on the TV are not played back on a PC.
240
Apps
241
I cannot find the app I want.
241
I launched an app, but it's in a different language. How can I change the language?
241
The app does not work properly. Its image quality is poor.
241
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
241
Media Files
242
Some files are interrupted during playback.
242
Some files can't be played.
242
Voice Assistant Issues
243
The microphone is off.
243
The voice commands do not work well.
243
Bixby/Alexa answers although I did not call it.
243
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
244
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
244
During voice recognition, the heavy load message appears and the function does not work.
245
I want to see weather information of the desired area.
245
Other issues
246
Caring for the TV
246
The TV is hot.
246
The TV smells like plastic.
246
The settings are lost after 5 minutes or every time the TV is turned off.
246
The TV is tilted to the side.
247
The stand is wobbly or crooked.
247
I want to know how to attach and remove the TV stand.
247
A POP (TVâs internal banner ad) appears on the screen.
248
The screen is off, but I hear noise.
248
The TV is making a popping noise.
248
The TV is making a humming noise.
248
The TV narrates the screen events in voice-over.
249
Diagnosing TV operational issues
250
Self Diagnosis
250
Cannot select Broadcast Signal in Self Diagnosis.
251
Reset Smart Hub
252
Reset picture
252
Reset sound
252
Getting Support
253
Getting support through Remote Management
253
Finding the contact information for service
253
Requesting service
253
Accessibility Guidance
254
Menu Learning Screen
254
Using the Remote control
254
Orientation of the Samsung Smart Remote or Remote Control
254
Description of the Samsung Smart Remote or Remote Control
254
Using the accessibility menu
256
Running the Accessibility Shortcuts menu
256
Running the Accessibility menu functions using the General menu
256
Running the Accessibility menu functions using Bixby
257
Learning about the Accessibility menu functions
258
Using the TV with Voice Guide on
261
Changing channel
261
Using on-screen number entry via the Samsung Smart Remote or Remote Control
261
Changing volume
262
Using programme information
262
Using the guide
263
To view a programme on now
264
Other options in the guide
265
Using Schedule Viewing
267
Setting up a schedule viewing
267
Cancelling a scheduled viewing
268
Using the Channel List
269
Recording
270
Using the instant and schedule recording options from the guide screen:
270
Recording the programme you are watching
271
Scheduling recording from the programme info window
271
Changing the recording time
271
Viewing recorded programmes
272
Deleting a recorded programme
272
Using Smart Hub
273
Smart Hub
273
Using the Smart Hub Home Screen
274
Launching the User guide
276
Using Bixby
277
Running Bixby
277
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