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ninjakitchen.com
ninjakitchen.com
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original
product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following
the receipt date of the replacement unit or the remainder of the existing warranty, whichever is
later. SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades, blender
bases, removable pots, racks, pans, etc.), which require regular maintenance and/or replacement
to ensure the proper functioning of your unit, are not covered by this warranty. Replacement
parts are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts)
when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit ninjakitchen.com/support for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1-855-427-5125 to assist with product support and
warranty service options, including the possibility of upgrading to our VIP warranty service options
for select product categories. So we may better assist you, please register your product online at
registeryourninja.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee
of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-855-427-5125 to initiate a warranty claim. You will need the receipt as proof of purchase.
We also ask that you register your product online at registeryourninja.com and have the product on
hand when you call, so we may better assist you. A Customer Service Specialist will provide you with
return and packing instruction information.
How state law applies
This warranty gives you specifi c legal rights, and you also may have other rights that vary from state
to state. Some states do not permit the exclusion or limitation of incidental or consequential damages,
so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY
NJA_1_YR_IB_LMTD_WRNTY_US_ENG_OO
TROUBLESHOOTING & FAQ
WARNING: To reduce the risk of shock and unintended operation, turn power o and unplug unit
before troubleshooting.
• Why does “ADD FOOD PRS STRT” appear on the control panel display?
The oven has completed preheating, and it is now time to add the ingredients.
• Why does “E” appear on the control panel display?
The oven is not functioning properly. Contact Customer Service at 1-855-427-5125 so we may assist you.
Please register the product online at registeryourninja.com and have the product on hand when you call.
• Should I add my ingredients before or after preheating?
For best results, let the oven preheat before adding ingredients.
• Why did a circuit breaker trip while using the oven?
The oven uses 1800 watts of power, so it must be plugged into an outlet on a 15-amp circuit breaker.
Using an outlet on a 10-amp breaker will cause the breaker to trip. It is also important that the oven be
the only appliance plugged into an outlet when in use. To avoid tripping a breaker, make sure the oven
is the only appliance plugged into an outlet on a 15-amp breaker.
• Why is my unit not powering on?
To turn on the oven, rotate the left-hand dial clockwise out of the OFF position. If the oven is still not
powering on, make sure it is plugged in, or try a dierent outlet. If the oven is still not powering on,
please contact Customer Service at 1-855-427-5125.
• When do I press the Woodfire Flavor button?
Press the Woodfire Flavor button before pressing START to add smoke when using the Dehydrate,
Broil, Specialty/Max Roast, Sear, and Pizza functions. Woodfire Flavor Technology is automatically
enabled when using the Smoker function.
• Can I turn o Woodfire Flavor?
If you pressed Woodfire Flavor and already started the cooking function by pressing START, you can
press the Woodfire Flavor button again to turn it o if the ignition cycle is less than 75% complete. If
pellets have fully ignited and the grill has transitioned to the preheat cycle (indicated on the display
screen), you cannot turn Woodfire Flavor o.
• Can I plug the oven into an RV outlet?
Only if the RV outlet can provide up to 15 amps of 120-volt power.
• Can I plug the oven into a car, SUV, or truck outlet?
Only if the car, SUV, or truck outlet can provide up to 15 amps of 120-volt power.
• Can I use an extension cord?
Yes, connect to a proper 3-prong grounded GFI outlet only and ensure you are using the correct
recommended cord. Use only outdoor extension cords marked as “SJOW” and “suitable for use with
outdoor appliances.” For cords up to 25 feet, use 14 gauge. For 25- to 50-foot cords, use 12 gauge. Cords
longer than 50 feet are not recommended. Using the incorrect cord could lead to the cord overheating/
melting and/or a drop in voltage that can increase preheat times and impact cooking performance/cook times.
• Can I use the oven when it’s raining or snowing?
Yes, but make sure you read through all safety instructions in the owner’s guide before use. Preheat
times could be impacted depending on severity of weather.
• Can I use the oven inside?
No, this unit is for outdoor use only.
• Can I use oils to cook in my oven at high temperatures?
Use the recommended fats/oils sparingly and only use the “not recommended fat/oils” when called for
in a Ninja recipe (refer to “Best Practices when Cooking Above 500°F for approved fats/oils included
in packaging).
• How do I avoid a fire in my oven while batch cooking at high temperatures?
Remember to empty the fat/oil from the Pro-Heat Pan to help prevent spillover. Ensure Pro-Heat Pan
is washed thoroughly before each use. This will prevent grease from burning and causing smoke.
• How do I avoid flare-ups when I open the oven?
When cooking at high temperatures, specifically when roasting foods, open the door slowly and at an
arm’s length. Remember to empty the fat/oil from the Pro-Heat Pan to help prevent spillover. This will
help prevent smoke and flare-ups.
• What does the READY light mean?
READY indicates the Pizza Stone is at temperature and ready to cook.
• What does the ON light mean?
If the unit is on and not in the OFF position this light will illuminate, indicating the unit is still on and
hot. When the unit is not in use, turn the left-hand dial to OFF.
• Can I use my own bake pan?
Yes. Place your bake pan (or deep-dish pizza pan if you’re using the preset Pizza “Pan” setting) on the
Pro-Heat Pan. DO NOT place any accessories not intended for the Ninja Outdoor Oven directly on the
Accessory frame.