Axis 02633-001 User Manual

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AXISP37-PLEPanoramiccameraseries

Troubleshooting

Resettofactorydefaultsettings

WARNING

Possiblyhazardousopticalradiationisemittedfromthisproduct.Itcanbeharmfultotheeyes.Don’tstareat

theoperatinglamp.

Important

Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to

thefactorydefaultvalues.

Toresettheproducttothefactorydefaultsettings:

1.Pressandholdthecontrolbuttonandtherestartbuttonatthesametime.

2.Releasetherestartbuttonbutcontinuetoholddownthecontrolbuttonfor15–30secondsuntilthestatusLEDindicator

ashesamber.

3.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset

tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90.

4.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepasswordandaccessthevideostream.

Youcanalsoresetparameterstofactorydefaultthroughthedevice’swebinterface.GotoMaintenance>Factorydefaultand

clickDefault.

Firmwareoptions

Axisoffersproductrmwaremanagementaccordingtoeithertheactivetrackorthelong-termsupport(LTS)tracks.Beingonthe

activetrackmeanscontinuouslygettingaccesstoallthelatestproductfeatures,whiletheLTStracksprovideaxedplatformwith

periodicreleasesfocusedmainlyonbugxesandsecurityupdates.

Usingrmwarefromtheactivetrackisrecommendedifyouwanttoaccessthenewestfeatures,orifyouuseAxisend-to-endsystem

offerings.TheLTStracksarerecommendedifyouusethird-partyintegrations,whicharenotcontinuouslyvalidatedagainstthelatest

activetrack.WithLTS,theproductscanmaintaincybersecuritywithoutintroducinganysignicantfunctionalchangesoraffecting

anyexistingintegrations.FormoredetailedinformationaboutAxisproductrmwarestrategy,gotoaxis.com/support/rmware.

Checkthecurrentrmwareversion

Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Whenyoutroubleshootaproblem,werecommend

youtostartbycheckingthecurrentrmwareversion.Thelatestrmwareversionmightcontainacorrectionthatxesyour

particularproblem.

Tocheckthecurrentrmware:

1.Gotothedevice’swebinterface>Status.

2.SeethermwareversionunderDeviceinfo.

Upgradethermware

Important

•Preconguredandcustomizedsettingsaresavedwhenyouupgradethermware(providedthatthefeaturesareavailablein

thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.

•Makesurethedeviceremainsconnectedtothepowersourcethroughouttheupgradeprocess.

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Axis 02633-001 P3735-PLE 4 x 2MP Multi-Directional Panoramic Camera