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Samsung QE55QN95DATXXU User Manual
Page 25
Samsung QE55QN95DATXXU 2024 55” Qn95d Neo Qled 4k Hdr Smart Tv
User Manual - Page 25
For QE55QN95DATXXU.
PDF File Manual
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268 pages
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Contents
Guide
Connections
Connection Guide
Connecting an Antenna (Aerial)
Connecting to the network
Establishing a wired network connection
Establishing a wireless network connection
Checking the network connection status
Resetting Your Network
Turning on the TV with a mobile device
Connecting an IP control device to the TV
Allowing to connect a wireless network
Changing the name of the TV
Displaying your mobile device screen on the TV
Using Screen Sharing (Smart View)
Using Apple AirPlay
Using Screen Sharing (Tap View)
Enabling Tap View
Connection Cables for External Devices
Switching between external devices connected to the TV
Editing the name and icon of an external device
Using additional functions
Connection Notes
Connection notes for HDMI
Connection notes for audio devices
Connection notes for computers
Connection notes for mobile devices
Connection notes for Portrait Mode
Remote Control and Peripherals
About the Samsung Smart Remote (QLED TV/The Frame/The Serif/S8*D/S9*D/DU9/DU8 Series/DU77** model)
About the Remote Control (DU6/DU7/BED Series)(except for DU77** model)
Connecting the Samsung Smart Remote to the TV
Controlling External Devices with a Samsung Remote Control - Using the Universal remote setup
Learn how to use Samsung Smart Remote
Learn how to use Game Controller
Using Anynet+ (HDMI-CEC)
Connecting an external device through Anynet+ and using their menus
Read before connecting an Anynet+ (HDMI-CEC) device
Controlling the TV with a Keyboard, Mouse or Gamepad
Connecting a USB keyboard, mouse or gamepad
Connecting a Bluetooth keyboard, mouse or gamepad
Using the keyboard and mouse
Using the Gamepad
Using the controller
Setting up the input devices
Entering Text using the On-Screen Virtual Keyboard
Entering Text using the remote control's microphone and the on-screen virtual keyboard
Smart Features
Using Smart Hub
Displaying the Home Screen
Launching Smart Hub automatically
Launching the last used app automatically
Automatic Mirroring from Multi View
Automatic casting in Multi View
Launching Multi View automatically When rotating
Testing Smart Hub connections
Resetting Smart Hub
Using Ambient Mode
Entering the TV viewing screen from Ambient Mode
Using Art Mode
About the Art Home screen
Import images from USB memory
Using Art mode with the SmartThings app
Precautions when using Art mode
About the Daily+ Home screen
Using Samsung Gaming Hub
Using the Home Function
About the For You / Discover Home Screen
About the Live Home Screen
About the Menu Home Screen
Using a Samsung account
Signing in to a Samsung account
Creating a new account
Managing your Samsung account
Using the Shortcuts
Adding channels
Moving channels
Removing a channels
Using Workspace
Using Screen Sharing (Windows PC) / AirPlay (Mac)
Using Easy Connection to Screen
Connecting a Remote PC
Playing Multimedia Content on a Remote PC
Using Samsung DeX
Using Microsoft 365
Adding the Web Service
Using Web Service
About the Apps Home Screen
Installing an app
Launching an app
Managing installed apps
Using the User guide
Launching the User guide
Using the buttons in the User guide
Using the Internet
Using SmartThings
SmartThings Quick access
Use the SmartThings Hub features
Register and manage devices via SmartThings
Use the screen's sensors via SmartThings
Control SmartThings with Bixby
Control the display device from the mobile SmartThings app
Playing pictures/video/music
Playing multimedia content on a PC or mobile device
Playing multimedia content on a USB device
Listening to your mobile device sound through the TV speaker using Sound Mirroring
Buttons and functions available while playing multimedia content
Using Multi View
Using Bixby
Starting Bixby with voice
Starting Bixby using buttons on the Samsung Smart Remote
Learning about the Discover Bixby Screen
Read Before Using Bixby
Provisions for using Bixby
Using the Game Bar
Starting the Game Bar
Learning about the Game Bar
Using FreeSync
Setting the Super Ultra Wide Game View
Changing the Super Ultra Wide Screen position
Configuring 144 Hz / 165 Hz / 240 Hz game settings
Troubleshooting of the game screen and audio problems
Using Auracast
Using Auracast
Using a password
Changing your password
TV Viewing
Using the Guide
About the Guide screen
Using additional features from the Guide
Recording programmes
The Instant and Timer Recording options from the Guide
Recording while watching a broadcast
Using the recording schedule management screen
Setting Up Schedule Viewing
Using the schedule viewing options from the guide screen
Using the schedule viewing options while watching a programme
Using the viewing schedule management screen
Using Timeshift
Buttons and functions available while recording a programme or Timeshift
Using the Channel List
Accessing the channel list
Using the functions on the channel list screen
Using the channel edit function
Accessing the channel edit screen
Using the channel edit functions
Using a Personal favourites List
Creating a Favourites List
TV-Viewing Support Functions
Scanning for available channels
Selecting the cable network search option
Scanning for available channels on standby mode
Setting the Wake-up time
Setting the functions for the service provider
Viewing broadcast service provider info
Checking digital channel signal info and strength
Selecting the broadcasting audio option
Using Programme Rating Lock
Showing common interface menu
Configuring advanced broadcasting settings
Tuning broadcast signals manually
Tuning digital channels
Tuning analogue channels
Fine-tuning analogue broadcasts
Transferring channel list
Enabling/Disabling Edit Channel Numbers
Deleting CAM operator profile
Setting satellite system
Changing teletext language
Selecting the broadcast audio language
Showing TVkey Interface menu
Reading digital text
Picture and Sound
Using Intelligent Mode
Adjusting the Picture Quality
Choosing a picture mode
Configuring advanced picture settings
Picture Support Functions
Viewing a picture-in-picture (PIP)
Changing the picture size settings
Setting the Viewing Environment for External Devices
Playing games on an optimised screen
Setting the Game Mode details
Using Input Signal Plus
Using HDMI black level
Configuring Media Switching Settings
Configuring a Sound Mode and Expert Settings
Choosing a sound mode
Configuring advanced sound settings
Using the Sound Support Functions
Selecting speakers
Listening to the TV through Bluetooth devices
Playing TV sounds by configuring Q-Symphony Settings
System and Support
Using the Time Functions and the Timers
Setting the clock automatically
Adjusting the clock for DST and time zone
Changing the current time
Setting the clock manually
Using the sleep timer
Turning off the TV using the off timer
Using the Power and Energy Saving Functions
Reducing the power consumption of the TV
Using the Panel Care Functions
Setting the Panel Care
Updating the TV's Software
Updating through the network
Updating through a USB device
Updating the TV automatically
Updating through the mobile network
Security updates information
Using the Parental Settings function
Audio and Video Functions for the Visually or Hearing Impaired
Running the accessibility functions
Running Accessibility Shortcuts
Enabling voice guides for the visually impaired
Changing the volume, speed, pitch and the TV background volume of the Voice Guide
Audio Description
Setting the audio subtitles
The TV screen is turned off but audio continues
Enlarge the screen
White text on black background (high contrast)
Setting the outline emphasis feature for viewers with low vision
Enlarging the font (for the visually impaired)
Setting the screen to black and white
Inverting the screen colour
Setting the colour correction feature for users with colour blindness
Learning about the remote control (for the visually impaired)
Learning about the TV menu
Watching TV broadcasts with subtitles
Selecting the broadcasting subtitle language
Enlarging the sign language screen for the hearing impaired
Listening to the TV through Bluetooth devices (for the hearing impaired)
Configuring the repeat settings for remote control buttons
Using Voice Assistants on the TV
Select the Voice Assistant
Using Other Functions
Changing the menu language
Setting up a password
Selecting Usage or Retail Mode
Using the Maintenance Mode
Managing External Devices
Using AirPlay
Restoring the TV to the factory settings
HbbTV
Using a TV Viewing Card (âCI or CI+ Cardâ)
Connecting the âCI or CI+ Cardâ via COMMON INTERFACE slot with the CI CARD Adapter
Attaching the CI CARD Adapter via COMMON INTERFACE slot
Connecting the âCI or CI+ Cardâ
Connecting the âCI or CI+ Cardâ via COMMON INTERFACE slot
Using the âCI or CI+ Cardâ
Teletext Feature
On the Samsung Smart Remote
On the Standard Remote Control
Typical Teletext page
Precautions and Notes
Before Using the Recording and Timeshift Functions
Before using the recording and schedule recording functions
Before using the timeshift function
Supported broadcasting audio options
Read Before Using Apps
Read Before Using the Internet Function
Read before setting up a wireless network connection
Precautions for wireless network
Wireless security protocols
Read Before Playing Photo, Video or Music Files
Limitations to the use of photo, video and music files
Supported subtitles
Subtitle formats
Video formats with subtitles
Supported image formats and resolutions
Supported music formats and codecs
Supported video codecs (QLED TV(except for Q6*D/QE1D/Q7*D Series)/The Frame/The Serif/S8*D/S9*D/DU9 Series)
Supported video codecs (Q7*D Series, 85DU8 Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (Q6*D/QE1D Series (except for 32Q6*D Series)/DU8 Series (except for 85DU8 Series))
Other restrictions
Video decoders
Audio decoders
Supported video codecs (DU6/DU7/BED Series, 32Q6*D Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (QN800D Series)
Supported video codecs (QN900D Series)
Other restrictions
Video decoders
Audio decoders
Read After Installing the TV
Picture sizes and input signals
Installing an anti-theft lock
Supported Resolutions for UHD Input Signals
If Input Signal Plus is set to Off
If Input Signal Plus is set to On
Resolutions for Input Signals supported by 8K models (QN7**D series or higher)
If Input Signal Plus is set to Off
If Input Signal Plus is set to On
Supported Resolutions for FreeSync (VRR)
Read Before Connecting a Computer (Supported Resolutions)
IBM
MAC
VESA DMT
VESA CVT
CTA-861
Supported Resolutions for Video Signals
CTA-861
VESA CVT
Read Before Using Bluetooth Devices
Restrictions on using Bluetooth
Licences & Other Information
Troubleshooting
Picture Issues
The screen is flashing or has become dark
The picture is not bright, or the picture colours do not look clear
The picture colours are black and white or do not look the way they should look
The TV automatically turns off by itself
TV (The Frame TV) cannot be turned off.
Unable to power on
The TV remains on or does not turn on automatically.
Unable to find a Channel
The TV image does not look as good as it did in the store.
Displayed video looks blurry
The picture is distorted.
There is a dotted line on the edge of the screen.
The picture wonât display in full screen.
The Subtitle function in the TV menu is deactivated.
Subtitles appear on the TV screen.
The HDR of the connected external device turns off.
Sound and Noise Issues
How can I connect an audio device to the TV?
There is no sound or the sound is too low at maximum volume.
The picture is good but there is no sound.
HDMI (eARC/ARC) is connected, and there is no sound.
The speakers are making an odd sound.
The sound is interrupted.
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
The TV audio is not being played through the Soundbar or A/V receiver.
The sound is not heard clearly.
The volume of the external device cannot be adjusted.
I want to turn the TV and audio device off and on at the same time.
Channel and Broadcast Issues
"Weak or No Signal" displayed in TV mode or cannot find channel.
The TV is not receiving all channels.
The subtitles are not provided on a digital channel.
Broadcasting is deactivated.
External Device Connectivity Issues
The "Mode Not Supported" message appears.
The video is OK but there is no audio.
I want to connect to a PC and mobile device via screen mirroring.
No screen appears when connecting the TV to an external device.
I want to connect to a Bluetooth speaker.
The PC screen does not appear or it flickers.
Network Issues
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
Wired network connection failed.
Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
What is Anynet+?
Anynet+ does not work. The connected device is not displayed.
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
The Anynet+ device won't play.
Remote Control Issues
The remote control does not work.
External devices cannot be operated with the TV remote control.
Recording Issues
The Timeshift or recording function cannot be used.
Cannot record videos received from an external device or Samsung TV Plus.
The "Format Device" message appears when the Timeshift or recording function is used.
The recorded files on the TV are not played back on a PC.
Apps
I cannot find the app I want.
I launched an app, but it's in a different language. How can I change the language?
The app does not work properly. Its image quality is poor.
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
Media Files
Some files are interrupted during playback.
Some files can't be played.
Voice Assistant Issues
The microphone is off.
The voice commands do not work well.
Bixby/Alexa answers although I did not call it.
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
During voice recognition, the heavy load message appears and the function does not work.
I want to see weather information of the desired area.
Other issues
Caring for the TV
The TV is hot.
The TV smells like plastic.
The settings are lost after 5 minutes or every time the TV is turned off.
The TV is tilted to the side.
The stand is wobbly or crooked.
I want to know how to attach and remove the TV stand.
A POP (TVâs internal banner ad) appears on the screen.
The TV is making a popping noise.
The TV is making a humming noise.
The TV narrates the screen events in voice-over.
Diagnosing TV operational issues
Self Diagnosis
Cannot select Broadcast Signal in Self Diagnosis.
Reset Smart Hub
Reset picture
Reset sound
Getting Support
Getting support through Remote Management
Finding the contact information for service
Requesting service
Accessibility Guidance
Menu Learning Screen
Using the Remote control
Orientation of the Samsung Smart Remote or Remote Control
Description of the Samsung Smart Remote or Remote Control
Using the accessibility menu
Running the Accessibility Shortcuts menu
Running the Accessibility menu functions using the General menu
Running the Accessibility menu functions using Bixby
Learning about the Accessibility menu functions
Using the TV with Voice Guide on
Changing channel
Using on-screen number entry via the Samsung Smart Remote or Remote Control
Changing volume
Using programme information
Using the guide
To view a programme on now
Other options in the guide
Using Schedule Viewing
Setting up a schedule viewing
Cancelling a scheduled viewing
Using the Channel List
Recording
Using the instant and schedule recording options from the guide screen:
Recording the programme you are watching
Scheduling recording from the programme info window
Changing the recording time
Viewing recorded programmes
Deleting a recorded programme
Using Smart Hub
Smart Hub
Using the Smart Hub Home Screen
Launching the User guide
Using Bixby
Running Bixby
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Contents
Table of Contents
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About the Remote Control (DU6/DU7/BED Series)(except for DU77** model)
Learn about the buttons on the Remote Control.
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File type: PDF
File name: 13443872_qe55qn95datxxu.pdf
File size: 4.02 MB
File Language: English
Pages: 268
Author: Samsung
File created: 2024-03-19
Published:
2024-05-11
Updated: 2024-05-11
Download File
Table of Contents
×
Contents
2
Guide
6
Connections
6
Connection Guide
6
Connecting an Antenna (Aerial)
8
Connecting to the network
9
Establishing a wired network connection
9
Establishing a wireless network connection
10
Checking the network connection status
11
Resetting Your Network
11
Turning on the TV with a mobile device
12
Connecting an IP control device to the TV
12
Allowing to connect a wireless network
12
Changing the name of the TV
12
Displaying your mobile device screen on the TV
13
Using Screen Sharing (Smart View)
13
Using Apple AirPlay
13
Using Screen Sharing (Tap View)
14
Enabling Tap View
14
Connection Cables for External Devices
15
Switching between external devices connected to the TV
17
Editing the name and icon of an external device
17
Using additional functions
18
Connection Notes
19
Connection notes for HDMI
19
Connection notes for audio devices
20
Connection notes for computers
20
Connection notes for mobile devices
21
Connection notes for Portrait Mode
21
Remote Control and Peripherals
22
About the Samsung Smart Remote (QLED TV/The Frame/The Serif/S8*D/S9*D/DU9/DU8 Series/DU77** model)
22
About the Remote Control (DU6/DU7/BED Series)(except for DU77** model)
25
Connecting the Samsung Smart Remote to the TV
28
Controlling External Devices with a Samsung Remote Control - Using the Universal remote setup
29
Learn how to use Samsung Smart Remote
29
Learn how to use Game Controller
29
Using Anynet+ (HDMI-CEC)
30
Connecting an external device through Anynet+ and using their menus
30
Read before connecting an Anynet+ (HDMI-CEC) device
30
Controlling the TV with a Keyboard, Mouse or Gamepad
31
Connecting a USB keyboard, mouse or gamepad
31
Connecting a Bluetooth keyboard, mouse or gamepad
31
Using the keyboard and mouse
32
Using the Gamepad
33
Using the controller
34
Setting up the input devices
35
Entering Text using the On-Screen Virtual Keyboard
35
Entering Text using the remote control's microphone and the on-screen virtual keyboard
36
Smart Features
37
Using Smart Hub
37
Displaying the Home Screen
38
Launching Smart Hub automatically
40
Launching the last used app automatically
40
Automatic Mirroring from Multi View
40
Automatic casting in Multi View
40
Launching Multi View automatically When rotating
41
Testing Smart Hub connections
41
Resetting Smart Hub
41
Using Ambient Mode
42
Entering the TV viewing screen from Ambient Mode
47
Using Art Mode
48
About the Art Home screen
49
Import images from USB memory
53
Using Art mode with the SmartThings app
54
Precautions when using Art mode
55
About the Daily+ Home screen
56
Using Samsung Gaming Hub
57
Using the Home Function
60
About the For You / Discover Home Screen
61
About the Live Home Screen
64
About the Menu Home Screen
65
Using a Samsung account
69
Signing in to a Samsung account
69
Creating a new account
69
Managing your Samsung account
69
Using the Shortcuts
71
Adding channels
73
Moving channels
73
Removing a channels
73
Using Workspace
74
Using Screen Sharing (Windows PC) / AirPlay (Mac)
74
Using Easy Connection to Screen
74
Connecting a Remote PC
75
Playing Multimedia Content on a Remote PC
78
Using Samsung DeX
78
Using Microsoft 365
79
Adding the Web Service
79
Using Web Service
80
About the Apps Home Screen
81
Installing an app
82
Launching an app
82
Managing installed apps
83
Using the User guide
85
Launching the User guide
85
Using the buttons in the User guide
85
Using the Internet
87
Using SmartThings
88
SmartThings Quick access
90
Use the SmartThings Hub features
90
Register and manage devices via SmartThings
91
Use the screen's sensors via SmartThings
92
Control SmartThings with Bixby
92
Control the display device from the mobile SmartThings app
92
Playing pictures/video/music
93
Playing multimedia content on a PC or mobile device
94
Playing multimedia content on a USB device
94
Listening to your mobile device sound through the TV speaker using Sound Mirroring
95
Buttons and functions available while playing multimedia content
95
Using Multi View
99
Using Bixby
101
Starting Bixby with voice
101
Starting Bixby using buttons on the Samsung Smart Remote
102
Learning about the Discover Bixby Screen
103
Read Before Using Bixby
106
Provisions for using Bixby
106
Using the Game Bar
107
Starting the Game Bar
107
Learning about the Game Bar
107
Using FreeSync
109
Setting the Super Ultra Wide Game View
110
Changing the Super Ultra Wide Screen position
110
Configuring 144 Hz / 165 Hz / 240 Hz game settings
111
Troubleshooting of the game screen and audio problems
111
Using Auracast
112
Using Auracast
112
Using a password
112
Changing your password
112
TV Viewing
113
Using the Guide
113
About the Guide screen
114
Using additional features from the Guide
116
Recording programmes
117
The Instant and Timer Recording options from the Guide
117
Recording while watching a broadcast
117
Using the recording schedule management screen
118
Setting Up Schedule Viewing
120
Using the schedule viewing options from the guide screen
120
Using the schedule viewing options while watching a programme
120
Using the viewing schedule management screen
121
Using Timeshift
122
Buttons and functions available while recording a programme or Timeshift
123
Using the Channel List
125
Accessing the channel list
125
Using the functions on the channel list screen
125
Using the channel edit function
127
Accessing the channel edit screen
127
Using the channel edit functions
127
Using a Personal favourites List
129
Creating a Favourites List
129
TV-Viewing Support Functions
130
Scanning for available channels
130
Selecting the cable network search option
130
Scanning for available channels on standby mode
130
Setting the Wake-up time
131
Setting the functions for the service provider
131
Viewing broadcast service provider info
131
Checking digital channel signal info and strength
132
Selecting the broadcasting audio option
132
Using Programme Rating Lock
132
Showing common interface menu
133
Configuring advanced broadcasting settings
133
Tuning broadcast signals manually
133
Tuning digital channels
134
Tuning analogue channels
134
Fine-tuning analogue broadcasts
134
Transferring channel list
134
Enabling/Disabling Edit Channel Numbers
135
Deleting CAM operator profile
135
Setting satellite system
135
Changing teletext language
135
Selecting the broadcast audio language
136
Showing TVkey Interface menu
136
Reading digital text
136
Picture and Sound
137
Using Intelligent Mode
137
Adjusting the Picture Quality
140
Choosing a picture mode
140
Configuring advanced picture settings
141
Picture Support Functions
144
Viewing a picture-in-picture (PIP)
144
Changing the picture size settings
145
Setting the Viewing Environment for External Devices
146
Playing games on an optimised screen
146
Setting the Game Mode details
147
Using Input Signal Plus
149
Using HDMI black level
149
Configuring Media Switching Settings
149
Configuring a Sound Mode and Expert Settings
150
Choosing a sound mode
150
Configuring advanced sound settings
150
Using the Sound Support Functions
152
Selecting speakers
152
Listening to the TV through Bluetooth devices
153
Playing TV sounds by configuring Q-Symphony Settings
154
System and Support
155
Using the Time Functions and the Timers
155
Setting the clock automatically
155
Adjusting the clock for DST and time zone
156
Changing the current time
156
Setting the clock manually
156
Using the sleep timer
157
Turning off the TV using the off timer
157
Using the Power and Energy Saving Functions
158
Reducing the power consumption of the TV
158
Using the Panel Care Functions
160
Setting the Panel Care
160
Updating the TV's Software
161
Updating through the network
161
Updating through a USB device
161
Updating the TV automatically
161
Updating through the mobile network
162
Security updates information
162
Using the Parental Settings function
163
Audio and Video Functions for the Visually or Hearing Impaired
164
Running the accessibility functions
164
Running Accessibility Shortcuts
164
Enabling voice guides for the visually impaired
165
Changing the volume, speed, pitch and the TV background volume of the Voice Guide
165
Audio Description
165
Setting the audio subtitles
165
The TV screen is turned off but audio continues
166
Enlarge the screen
166
White text on black background (high contrast)
166
Setting the outline emphasis feature for viewers with low vision
166
Enlarging the font (for the visually impaired)
167
Setting the screen to black and white
167
Inverting the screen colour
167
Setting the colour correction feature for users with colour blindness
167
Learning about the remote control (for the visually impaired)
167
Learning about the TV menu
168
Watching TV broadcasts with subtitles
168
Selecting the broadcasting subtitle language
168
Enlarging the sign language screen for the hearing impaired
169
Listening to the TV through Bluetooth devices (for the hearing impaired)
169
Configuring the repeat settings for remote control buttons
169
Using Voice Assistants on the TV
170
Select the Voice Assistant
170
Using Other Functions
171
Changing the menu language
171
Setting up a password
171
Selecting Usage or Retail Mode
171
Using the Maintenance Mode
171
Managing External Devices
172
Using AirPlay
172
Restoring the TV to the factory settings
172
HbbTV
173
Using a TV Viewing Card (âCI or CI+ Cardâ)
174
Connecting the âCI or CI+ Cardâ via COMMON INTERFACE slot with the CI CARD Adapter
174
Attaching the CI CARD Adapter via COMMON INTERFACE slot
174
Connecting the âCI or CI+ Cardâ
175
Connecting the âCI or CI+ Cardâ via COMMON INTERFACE slot
175
Using the âCI or CI+ Cardâ
176
Teletext Feature
177
On the Samsung Smart Remote
177
On the Standard Remote Control
178
Typical Teletext page
180
Precautions and Notes
181
Before Using the Recording and Timeshift Functions
181
Before using the recording and schedule recording functions
181
Before using the timeshift function
183
Supported broadcasting audio options
183
Read Before Using Apps
184
Read Before Using the Internet Function
185
Read before setting up a wireless network connection
186
Precautions for wireless network
186
Wireless security protocols
186
Read Before Playing Photo, Video or Music Files
187
Limitations to the use of photo, video and music files
187
Supported subtitles
188
Subtitle formats
188
Video formats with subtitles
188
Supported image formats and resolutions
189
Supported music formats and codecs
189
Supported video codecs (QLED TV(except for Q6*D/QE1D/Q7*D Series)/The Frame/The Serif/S8*D/S9*D/DU9 Series)
190
Supported video codecs (Q7*D Series, 85DU8 Series)
191
Other restrictions
192
Video decoders
192
Audio decoders
192
Supported video codecs (Q6*D/QE1D Series (except for 32Q6*D Series)/DU8 Series (except for 85DU8 Series))
193
Other restrictions
194
Video decoders
194
Audio decoders
194
Supported video codecs (DU6/DU7/BED Series, 32Q6*D Series)
195
Other restrictions
196
Video decoders
196
Audio decoders
196
Supported video codecs (QN800D Series)
197
Supported video codecs (QN900D Series)
198
Other restrictions
199
Video decoders
199
Audio decoders
199
Read After Installing the TV
200
Picture sizes and input signals
200
Installing an anti-theft lock
200
Supported Resolutions for UHD Input Signals
201
If Input Signal Plus is set to Off
201
If Input Signal Plus is set to On
201
Resolutions for Input Signals supported by 8K models (QN7**D series or higher)
202
If Input Signal Plus is set to Off
202
If Input Signal Plus is set to On
202
Supported Resolutions for FreeSync (VRR)
203
Read Before Connecting a Computer (Supported Resolutions)
205
IBM
205
MAC
205
VESA DMT
206
VESA CVT
207
CTA-861
207
Supported Resolutions for Video Signals
208
CTA-861
208
VESA CVT
209
Read Before Using Bluetooth Devices
210
Restrictions on using Bluetooth
210
Licences & Other Information
211
Troubleshooting
213
Picture Issues
213
The screen is flashing or has become dark
213
The picture is not bright, or the picture colours do not look clear
214
The picture colours are black and white or do not look the way they should look
215
The TV automatically turns off by itself
215
TV (The Frame TV) cannot be turned off.
216
Unable to power on
216
The TV remains on or does not turn on automatically.
216
Unable to find a Channel
217
The TV image does not look as good as it did in the store.
217
Displayed video looks blurry
217
The picture is distorted.
218
There is a dotted line on the edge of the screen.
218
The picture wonât display in full screen.
218
The Subtitle function in the TV menu is deactivated.
218
Subtitles appear on the TV screen.
219
The HDR of the connected external device turns off.
219
Sound and Noise Issues
220
How can I connect an audio device to the TV?
220
There is no sound or the sound is too low at maximum volume.
220
The picture is good but there is no sound.
220
HDMI (eARC/ARC) is connected, and there is no sound.
221
The speakers are making an odd sound.
221
The sound is interrupted.
221
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
222
The TV audio is not being played through the Soundbar or A/V receiver.
222
The sound is not heard clearly.
222
The volume of the external device cannot be adjusted.
223
I want to turn the TV and audio device off and on at the same time.
223
Channel and Broadcast Issues
224
"Weak or No Signal" displayed in TV mode or cannot find channel.
224
The TV is not receiving all channels.
224
The subtitles are not provided on a digital channel.
225
Broadcasting is deactivated.
225
External Device Connectivity Issues
226
The "Mode Not Supported" message appears.
226
The video is OK but there is no audio.
226
I want to connect to a PC and mobile device via screen mirroring.
226
No screen appears when connecting the TV to an external device.
227
I want to connect to a Bluetooth speaker.
227
The PC screen does not appear or it flickers.
227
Network Issues
228
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
228
Wired network connection failed.
228
Connected to a local network, but not to the Internet.
228
Anynet+ (HDMI-CEC) Issues
229
What is Anynet+?
229
Anynet+ does not work. The connected device is not displayed.
229
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
229
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
230
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
230
The Anynet+ device won't play.
230
Remote Control Issues
231
The remote control does not work.
231
External devices cannot be operated with the TV remote control.
231
Recording Issues
232
The Timeshift or recording function cannot be used.
232
Cannot record videos received from an external device or Samsung TV Plus.
232
The "Format Device" message appears when the Timeshift or recording function is used.
232
The recorded files on the TV are not played back on a PC.
232
Apps
233
I cannot find the app I want.
233
I launched an app, but it's in a different language. How can I change the language?
233
The app does not work properly. Its image quality is poor.
233
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
233
Media Files
234
Some files are interrupted during playback.
234
Some files can't be played.
234
Voice Assistant Issues
235
The microphone is off.
235
The voice commands do not work well.
235
Bixby/Alexa answers although I did not call it.
235
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
236
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
236
During voice recognition, the heavy load message appears and the function does not work.
237
I want to see weather information of the desired area.
237
Other issues
238
Caring for the TV
238
The TV is hot.
238
The TV smells like plastic.
238
The settings are lost after 5 minutes or every time the TV is turned off.
238
The TV is tilted to the side.
239
The stand is wobbly or crooked.
239
I want to know how to attach and remove the TV stand.
239
A POP (TVâs internal banner ad) appears on the screen.
240
The TV is making a popping noise.
240
The TV is making a humming noise.
240
The TV narrates the screen events in voice-over.
240
Diagnosing TV operational issues
241
Self Diagnosis
241
Cannot select Broadcast Signal in Self Diagnosis.
242
Reset Smart Hub
243
Reset picture
243
Reset sound
243
Getting Support
244
Getting support through Remote Management
244
Finding the contact information for service
244
Requesting service
244
Accessibility Guidance
245
Menu Learning Screen
245
Using the Remote control
245
Orientation of the Samsung Smart Remote or Remote Control
245
Description of the Samsung Smart Remote or Remote Control
245
Using the accessibility menu
247
Running the Accessibility Shortcuts menu
247
Running the Accessibility menu functions using the General menu
247
Running the Accessibility menu functions using Bixby
248
Learning about the Accessibility menu functions
249
Using the TV with Voice Guide on
252
Changing channel
252
Using on-screen number entry via the Samsung Smart Remote or Remote Control
252
Changing volume
253
Using programme information
253
Using the guide
254
To view a programme on now
255
Other options in the guide
256
Using Schedule Viewing
258
Setting up a schedule viewing
258
Cancelling a scheduled viewing
259
Using the Channel List
260
Recording
261
Using the instant and schedule recording options from the guide screen:
261
Recording the programme you are watching
262
Scheduling recording from the programme info window
262
Changing the recording time
262
Viewing recorded programmes
263
Deleting a recorded programme
263
Using Smart Hub
264
Smart Hub
264
Using the Smart Hub Home Screen
265
Launching the User guide
267
Using Bixby
268
Running Bixby
268
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