Axis 02463-001 Q3538-SLVE 8MP Stainless Steel Dome Camera User Manual

AXISQ3538–SLVEDomeCamera

UserManual

AXISQ3538–SLVEDomeCamera

TableofContents

Getstarted................................................3

Findthedeviceonthenetwork....................................3

Openthedevice'swebpage.......................................3

Congureyourdevice........................................5

Adjusttheimage................................................5

Viewandrecordvideo............................................7

Setuprulesforevents...........................................8

Audio.........................................................12

Thedeviceinterface.........................................13

Status........................................................13

Video.........................................................14

Audio.........................................................22

Recordings.....................................................24

Apps..........................................................27

System........................................................27

Maintenance...................................................44

Learnmore................................................46

Viewarea......................................................46

Capturemodes.................................................46

Remotefocusandzoom..........................................

Privacymasks..................................................47

Overlays.......................................................

Streamingandstorage...........................................47

Applications....................................................50

Security.......................................................

Specications..............................................52

Productoverview................................................

LEDindicators..................................................

SDcardslot....................................................

Buttons.......................................................

Connectors....................................................

Cleaningrecommendations...................................56

Troubleshooting............................................57

Resettofactorydefaultsettings...................................57

Firmwareoptions...............................................57

Checkthecurrentrmwareversion.................................

Upgradethermware............................................57

Technicalissues,clues,andsolutions................................

Performanceconsiderations.......................................

Contactsupport.................................................60

AXISQ3538–SLVEDomeCamera

Getstarted

Findthedeviceonthenetwork

TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManager.Both

applicationsarefreeandcanbedownloadedfromaxis.com/support.

FormoreinformationabouthowtondandassignIPaddresses,gotoHowtoassignanIPaddressandaccessyourdevice.

Browsersupport

Youcanusethedevicewiththefollowingbrowsers:

Chrome

Firefox

Edge

Safari

Windows

recommended

macOS

recommended

Otheroperatingsystems

Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browser-support.

Openthedevice'swebpage

1.OpenabrowserandtypetheIPaddressorhostnameoftheAxisdevice.

IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.

2.Typetheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.SeeSetanew

passwordfortherootaccountonpage3.

Verifythatnoonehastamperedwiththermware

TomakesurethatthedevicehasitsoriginalAxisrmware,ortotakefullcontrolofthedeviceafterasecurityattack:

1.Resettofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage57.

Afterthereset,securebootguaranteesthestateofthedevice.

2.Congureandinstallthedevice.

Setanewpasswordfortherootaccount

Thedefaultadministratorusernameisroot.There’snodefaultpasswordfortherootaccount.Yousetapasswordtherst

timeyoulogintothedevice.

1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecurepasswordsonpage4.

2.Retypethepasswordtoconrmthespelling.

3.ClickAdduser.

Important

Ifyoulosethepasswordfortherootaccount,gotoResettofactorydefaultsettingsonpage57andfollowtheinstructions.

AXISQ3538–SLVEDomeCamera

Getstarted

Securepasswords

Important

Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set

upasecureandencryptedHTTPSconnectionandthenchangethepassword.

Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey

maybeusedinvarioustypesofinstallations.

Toprotectyourdatawestronglyrecommendthatyou:

•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.

•Don’texposethepassword.

•Changethepasswordatarecurringinterval,atleastonceayear.

AXISQ3538–SLVEDomeCamera

Conﬁgureyourdevice

Adjusttheimage

Thissectionincludesinstructionsaboutconguringyourdevice.Ifyouwanttolearnmoreabouthowcertainfeatureswork,go

toLearnmoreonpage46.

Selectexposuremode

Toimproveimagequalityforspecicsurveillancescenes,useexposuremodes.Exposuremodesletsyoucontrolaperture,shutter

speed,andgain.GotoVideo>Image>Exposureandselectbetweenthefollowingexposuremodes:

•Formostusecases,selectAutomaticexposure.

•Forenvironmentswithcertainarticiallighting,forexampleuorescentlighting,selectFlicker-free.

Selectthesamefrequencyasthepowerlinefrequency.

•Forenvironmentswithcertainarticiallightandbrightlight,forexampleoutdoorswithuorescentlightingatnightand

sunduringdaytime,selectFlicker-reduced.

Selectthesamefrequencyasthepowerlinefrequency.

•Tolockthecurrentexposuresettings,selectHoldcurrent.

BenetfromIRlightinlow-lightconditionsbyusingnightmode

Yourcamerausesvisiblelighttodelivercolorimagesduringtheday.Butasthevisiblelightdiminishes,colorimagesbecomeless

brightandclear.Ifyouswitchtonightmodewhenthishappens,thecamerausesbothvisibleandnear-infraredlighttodeliverbright

anddetailedblack-and-whiteimagesinstead.Youcansetthecameratoswitchtonightmodeautomatically.

1.GotoVideo>Image>Day-nightmode,andmakesurethattheIR-cutlterissettoAuto.

2.Tosetatwhatlightlevelyouwantthecameratoswitchtonightmode,movetheThresholdslidertowardBrightorDark.

Reducenoiseinlow-lightconditions

Toreducenoiseinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:

•Adjustthetrade-offbetweennoiseandmotionblur.GotoVideo>Image>ExposureandmovetheBlur-noisetrade-off

slidertowardLownoise.

•Settheexposuremodetoautomatic.

Note

Ahighmaxshuttervaluecanresultinmotionblur.

•Toslowdowntheshutterspeed,setmaxshuttertothehighestpossiblevalue.

•Ifpossible,opentheaperture.

•Reducesharpnessintheimage,underAppearance.

Handlesceneswithstrongbacklight

Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest

areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widedynamicrange

(WDR)makesbothdarkandbrightareasoftheimagevisible.

AXISQ3538–SLVEDomeCamera

Conﬁgureyourdevice

ImagewithoutWDR.

ImagewithWDR.

Note

•WDRcancauseartifactsintheimage.

•WDRmaynotbeavailableforallcapturemodes.

1.GotoVideo>Image>Widedynamicrange.

2.TurnonWDR.

3.Ifyoustillhaveproblems,gotoExposureandadjusttheExposurezonetocovertheareaofinterest.

FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr.

Stabilizeashakyimagewithelectronicimagestabilization(EIS)

ElectronicImageStabilization(EIS)canbeusedinenvironmentswheretheproductismountedinanexposedlocationandsubjectto

vibrations,forexample,windorpassingtrafc.

EISmakestheimagesmoother,steadierandlessblurry.Italsoreducesthelesizeofthecompressedimageandlowersthe

bitrateofthevideostream.

Note

TheimageiscroppedslightlywhenEISisenabled,loweringthemaximumresolution.

1.GotoVideo>Installation>Imagecorrection.

2.TurnonElectronicimagestabilization(EIS).

Hidepartsoftheimagewithprivacymasks

Youcancreateoneorseveralprivacymaskstohidepartsoftheimage.

1.GotoVideo>Privacymasks.

AXISQ3538–SLVEDomeCamera

Conﬁgureyourdevice

2.Click.

3.Clickthenewmaskandtypeaname.

4.Adjustthesizeandplacementoftheprivacymaskaccordingtoyourneeds.

5.Tochangethecolorforallprivacymasks,expandPrivacymasksandselectacolor.

SeealsoPrivacymasksonpage47

Straightenaskewedimage

Youcanstraightenaskewedimagebyrotatingandcroppingitdigitally.Duetothecropping,apartoftheoriginalimageislost.

Thefunctionalityisusefulduringinstallation.

Theillustrationshowsbeforeandafteranimagehasbeenstraightened.

1.GotoVideo>Installation>Imagecorrection.

2.TurnonStraightenimage.

3.Usethecontrolstoadjusttheimage.

Viewandrecordvideo

Thissectionincludesinstructionsaboutconguringyourdevice.Tolearnmoreabouthowstreamingandstorageworks,goto

Streamingandstorageonpage47.

Reducebandwidthandstorage

Important

Reducingthebandwidthcanresultinlossofdetailsintheimage.

1.GotoVideo>Stream.

2.Click

intheliveview.

3.SelectVideoformatH.264.

4.GotoVideo>Stream>GeneralandincreaseCompression.

AXISQ3538–SLVEDomeCamera

Conﬁgureyourdevice

5.GotoVideo>Stream>H.264andH.265encodinganddooneormoreofthefollowing:

-SelecttheZipstreamlevelthatyouwanttouse.

Note

TheZipstreamsettingsareusedforbothH.264andH.265.

-TurnonDynamicFPS.

-TurnonDynamicGOPandsetahighUpperlimitGOPlengthvalue.

Note

Mostwebbrowsersdon’tsupportH.265decodingandbecauseofthisthedevicedoesn’tsupportitinitswebinterface.

InsteadyoucanuseavideomanagementsystemorapplicationthatsupportsH.265decoding.

Setupnetworkstorage

Tostorerecordingsonthenetwork,youneedtosetupyournetworkstorage.

1.GotoSystem>Storage.

2.ClickAddnetworkstorageunderNetworkstorage.

3.TypetheIPaddressofthehostserver.

4.TypethenameofthesharedlocationonthehostserverunderNetworkshare.

5.Typetheusernameandpassword.

6.SelecttheSMBversionorleaveitonAuto.

7.SelectAddshareevenifconnectionfailsifyouexperiencetemporaryconnectionissues,oriftheshareisnotyet

congured.

8.ClickAdd.

Recordandwatchvideo

Recordvideodirectlyfromthecamera

1.GotoVideo>Image.

2.Tostartarecording,click.

Ifyouhaven’tsetupanystorage,click

and.Forinstructionsonhowtosetupnetworkstorage,seeSetup

networkstorageonpage8

3.Tostoprecording,click

again.

Watchvideo

1.GotoRecordings.

2.Click

foryourrecordinginthelist.

AXISQ3538–SLVEDomeCamera

Conﬁgureyourdevice

Setuprulesforevents

Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.

Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects

motion,orshowanoverlaytextwhilethedeviceisrecording.

Tolearnmore,checkoutourguideGetstartedwithrulesforevents.

Sendanemailifthecameracasingisopened

Thisexampleshowshowtosetupanevent,thatsendsanemailnotication,ifthecameracasingisopened.

Addanemailrecipient:

1.GotoSystem>Eventsandaddarecipient.

2.Enteranamefortherecipient.

3.Inthelistofdifferentrecipienttypes,selectEmail.

4.Entertheemailaddressthatyouwanttosendtheemailsto.

5.Entertheemailaddressandallotherrequiredinformationfortheserveryouwanttosendtheemailsfrom.

6.ClickSave.

Createtherule:

1.GotoSystem>Eventsandaddarule.

2.Enteranamefortherule.

3.Inthelistofconditions,underDevicestatus,selectCasingopen.

4.Inthelistofactions,underNotications,selectSendnoticationtoemail.

5.Inthelistofrecipients,selecttherecipientyoucreated.

6.EnteraSubjectandaMessageforyouremail.

7.ClickSave.

Triggeranaction

1.GotoSystem>Eventsandaddarule.Theruledeneswhenthedevicewillperformcertainactions.Youcanset

uprulesasscheduled,recurring,ormanuallytriggered.

2.EnteraName.

3.SelecttheConditionthatmustbemettotriggertheaction.Ifyouspecifymorethanoneconditionfortherule,allofthe

conditionsmustbemettotriggertheaction.

4.SelectwhichActionthedeviceshouldperformwhentheconditionsaremet.

Note

Ifyoumakechangestoanactiverule,therulemustbeturnedonagainforthechangestotakeeffect.

Recordvideowhenthecameradetectsanobject

ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsanobjectandto

stoponeminuteafter.

MakesurethatAXISObjectAnalyticsisrunning:

AXISQ3538–SLVEDomeCamera

Conﬁgureyourdevice

1.GotoApps>AXISObjectAnalytics.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Createarule:

1.GotoSystem>Eventsandaddarule.

2.Typeanamefortherule.

3.Inthelistofconditions,underApplication,selectObjectAnalytics.

4.Inthelistofactions,underRecordings,selectRecordvideowhiletheruleisactive.

5.Inthelistofstorageoptions,selectSD_DISK.

6.Selectacameraandastreamprole.

7.Settheprebuffertimeto5seconds.

8.Setthepostbuffertimeto1minute.

9.ClickSave.

Showatextoverlayinthevideostreamwhenthedevicedetectsanobject

Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthedevicedetectsanobject.

MakesurethatAXISObjectAnalyticsisrunning:

1.GotoApps>AXISObjectAnalytics.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Addtheoverlaytext:

1.GotoVideo>Overlays.

2.UnderOverlays,selectTextandclick

3.Enter#Dinthetexteld.

4.Choosetextsizeandappearance.

5.Topositionthetextoverlay,click

andselectanoption.

Createarule:

1.GotoSystem>Eventsandaddarule.

2.Typeanamefortherule.

3.Inthelistofconditions,underApplication,selectObjectAnalytics.

4.Inthelistofactions,underOverlaytext,selectUseoverlaytext.

5.Selectavideochannel.

6.InText,type“Motiondetected”.

AXISQ3538–SLVEDomeCamera

Conﬁgureyourdevice

7.Settheduration.

8.ClickSave.

Note

Ifyouupdatetheoverlaytextitwillbeautomaticallyupdatedonallvideostreamsdynamically.

Recordvideowhenthecameradetectsimpact

Shockdetectionallowsthecameratodetecttamperingcausedbyvibrationsorshock.Vibrationsduetotheenvironmentortoan

objectcantriggeranactiondependingontheshocksensitivityrange,whichcanbesetfrom0to100.Inthisscenario,someoneis

throwingrocksatthecameraafterhoursandyouwouldliketogetavideoclipoftheevent.

Turnonshockdetection:

1.GotoSystem>Detectors>Shockdetection.

2.Turnonshockdetection,andsetavaluefortheshocksensitivity.

Createarule:

3.GotoSystem>Events>Rulesandaddarule.

4.Typeanamefortherule.

5.Inthelistofconditions,underDevicestatus,selectShockdetected.

6.Click+toaddasecondcondition.

7.Inthelistofconditions,underScheduledandrecurring,selectScheduledevent.

8.Inthelistofschedules,selectAfterhours.

9.Inthelistofactions,underRecordings,selectRecordvideowhiletheruleisactive.

10.Selectwheretosavetherecordings.

11.SelectaCamera.

12.Settheprebuffertimeto5seconds.

13.Setthepostbuffertimeto60seconds.

14.ClickSave.

Detecttamperingwithinputsignal

Thisexampleexplainshowtosendanemailwhentheinputsignaliscutorshort-circuited.Formoreinformationaboutthe

I/Oconnector,seepage54.

1.GotoSystem>AccessoriesandturnonSupervisedfortherelevantport.

Addanemailrecipient:

1.GotoSystem>Events>Recipientsandaddarecipient.

2.Typeanamefortherecipient.

3.SelectEmail.

4.Typeanemailaddresstosendtheemailto.

5.Thecameradoesn’thaveit’sownemailserver,soithastologintoanotheremailservertosendmails.Fillintherestofthe

informationaccordingtoyouremailprovider.

AXISQ3538–SLVEDomeCamera

Conﬁgureyourdevice

6.Tosendatestemail,clickTest.

7.ClickSave.

Createarule:

1.GotoSystem>Events>Rulesandaddarule.

2.Typeanamefortherule.

3.Inthelistofconditions,underI/O,selectSupervisedinputtamperingisactive.

4.Selecttherelevantport.

5.Inthelistofactions,underNotications,selectSendnoticationtoemailandthenselecttherecipientfromthelist.

6.Typeasubjectandamessagefortheemail.

7.ClickSave.

Audio

Addaudiotoyourrecording

1.GotoVideo>Stream>Audioandincludeaudio.

2.Ifthedevicehasmorethanoneinputsource,selectthecorrectoneinSource.

3.GotoAudio>Devicesettingsandturnonthecorrectinputsource.

4.Ifyoumakeanychangestotheinputsource,clickApplychanges.

5.Editthestreamprolethatisusedfortherecording:

5.1GotoSystem>Streamprolesandselectthestreamprole.

5.2SelectIncludeaudioandturniton.

5.3ClickSave.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

Toreachthedeviceinterface,enterthedevice’sIPaddressinawebbrowser.

Note

Supportforthefeaturesandsettingsdescribedinthissectionvariesbetweendevices.

Showorhidethemainmenu.

Accesstheproducthelp.

Changethelanguage.

Setlightthemeordarktheme.

Theusermenucontains:

•Informationabouttheuserwhoisloggedin.

•

Changeuser:Logoutthecurrentuserandloginanewuser.

•

Logout:Logoutthecurrentuser.

Thecontextmenucontains:

•Analyticsdata:Accepttosharenon-personalbrowserdata.

•Feedback:Shareanyfeedbacktohelpusimproveyouruserexperience.

•Legal:Viewinformationaboutcookiesandlicenses.

•About:Viewdeviceinformation,includingrmwareversionandserialnumber.

•Legacydeviceinterface:Changethedeviceinterfacetothelegacydeviceinterface.

Status

NTPsync

ShowsNTPsynchronizationinformation,includingifthedeviceisinsyncwithanNTPserverandthetimeremaininguntil

thenextsync.

NTPsettings:ClicktogototheDateandtimepagewhereyoucanchangetheNTPsettings.

Deviceinfo

Showsdeviceinformation,includingrmwareversionandserialnumber.

Upgradermware:ClicktogototheMaintenancepagewhereyoucandoarmwareupgrade.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

Video

Clicktoplaythelivevideostream.

Clicktofreezethelivevideostream.

Clicktotakeasnapshotofthelivevideostream.Theleissavedinthe‘Downloads’folderonyourcomputer.Theimage

lenameis[snapshot_YYYY_MM_DD_HH_MM_SS.jpg].Thesizeofthesnapshotdependsonthecompressionthatisapplied

fromthespecicweb-browserenginewherethesnapshotisreceived,therefore,thesnapshotsizemayvaryfromtheactual

compressionsettingthatisconguredinthedevice.

ClicktoshowI/Ooutputports.Usetheswitchtoopenorclosethecircuitofaport,forexampletotestexternal

devices.

ClicktomanuallyturnonorturnofftheIRillumination.

Clicktoaccessonscreencontrols:

•Predenedcontrols:Turnontousetheavailableonscreencontrols.

•Customcontrols:Click

Addcustomcontroltoaddanonscreencontrol.

Clicktomanuallyturnontheheaterforaselectedperiodoftime.

Clicktostartacontinuousrecordingofthelivevideostream.Clickagaintostoptherecording.Ifarecordingisongoing,it

willresumeautomaticallyafterareboot.

Clicktoshowthestoragethatisconguredforthedevice.Tocongurethestorageyouneedtobeloggedinasan

administrator.

Clicktoaccessmoresettings:

•Videoformat:Selecttheencodingformattouseintheliveview.Ifyouselectaformatwithvideocompression,it

resultsinahigherCPUandmemoryusage.

•Clientstreaminformation:Turnontoshowdynamicinformationaboutthevideostreamusedbythebrowserthat

showsthelivevideostream.Thebitrateinformationdiffersfromtheinformationshowninatextoverlay,becauseof

differentinformationsources.Thebitrateintheclientstreaminformationisthebitrateofthelastsecond,andit

comesfromtheencodingdriverofthedevice.Thebitrateintheoverlayistheaveragebitrateofthelast5seconds,

anditcomesfromthebrowser.Bothvaluescoveronlytherawvideostreamandnottheadditionalbandwidth

generatedwhenit’stransportedoverthenetworkthroughUDP/TCP/HTTP.

•Adaptivestream:Turnontoadapttheimageresolutiontotheviewingclient’sactualdisplayresolution,toincrease

theuserexperienceandhelppreventapossibleoverloadoftheclient’shardware.Theadaptivestreamisonly

appliedwhenyouviewthelivevideostreaminthewebinterfaceinabrowser.Whenadaptivestreamisturnedon,

themaximumframerateis30fps.Ifyoutakeasnapshotwhileadaptivestreamisturnedon,itwillusetheimage

resolutionselectedbytheadaptivestream.

•Levelgrid:Click

toshowthelevelgrid.Thegridhelpsyoudecideiftheimageishorizontallyaligned.Click

tohideit.

•Pixelcounter:Click

toshowthepixelcounter.Dragandresizetheboxtocontainyourareaofinterest.Youcan

alsodenethepixelsizeoftheboxintheWidthandHeightelds.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

•Refresh:Clicktorefreshthestillimageintheliveview.

Clicktoshowtheliveviewatfullresolution.Ifthefullresolutionislargerthanyourscreensize,usethesmallerimageto

navigateintheimage.

Clicktoshowthelivevideostreaminfullscreen.PressESCtoexitfullscreenmode.

Installation

Capturemode:Acapturemodeisapresetcongurationthatdeneshowthecameracapturesimages.Whenyouchange

thecapturemode,itcanaffectmanyothersettings,suchasviewareasandprivacymasks.

Mountingposition

:Theorientationoftheimagecanchangedependingonhowthecameraismounted.

Powerlinefrequency:Selectthefrequencythatisusedinyourregiontominimizeimageicker.TheAmericanregions

usuallyuse60Hz.Therestoftheworldmostlyuses50Hz.Ifyou'renotsureofyourregion'spowerlinefrequency,check

withthelocalauthorities.

Rotate:Selectthepreferredimageorientation.

Zoom:Usetheslidertoadjustthezoomlevel.

Autofocusarea:Click

toshowtheautofocusarea.Thisareashouldincludetheareaofinterest.

Autofocus:Clicktomakethecamerafocusontheselectedarea.Ifyoudon’tselectanautofocusarea,thecamerafocuses

ontheentirescene.

Resetfocus:Clicktomakethefocusreturntoitsoriginalposition.

Focus:Usetheslidertosetthefocusmanually.

Imagecorrection

Important

Werecommendyounottousemultipleimagecorrectionfeaturesatthesametime,sinceitcanleadtoperformanceissues.

Barreldistortioncorrection(BDC):Turnontogetastraighterimageifitsuffersfrombarreldistortion.Barreldistortion

isalenseffectthatmakestheimageappearcurvedandbentoutwards.Theconditionisseenmoreclearlywhentheimageis

zoomedout.

Crop

:Usetheslidertoadjustthecorrectionlevel.Alowerlevelmeansthattheimagewidthiskeptattheexpenseof

imageheightandresolution.Ahigherlevelmeansthatimageheightandresolutionarekeptattheexpenseofimagewidth.

Removedistortion:Usetheslidertoadjustthecorrectionlevel.Puckermeansthattheimagewidthiskeptattheexpense

ofimageheightandresolution.Bloatmeansthatimageheightandresolutionarekeptattheexpenseofimagewidth.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

Electronicimagestabilization(EIS):Turnontogetasmootherandsteadierimagewithlessblur.Werecommendyou

touseEISinenvironmentswherethedeviceismountedinanexposedlocationandsubjecttovibrationsdueto,forexample,

windorpassingtrafc.

Focallength

:Usetheslidertoadjustthefocallength.Ahighervalueleadstohighermagnicationandanarrowerangle

ofview,whilealowervalueleadstoalowermagnicationandawiderangleofview.

Stabilizermargin

:Usetheslidertoadjustthesizeofthestabilizermargin,whichdeterminesthelevelofvibrationto

stabilize.Iftheproductismountedinanenvironmentwithalotofvibration,movetheslidertowardsMax.Asaresult,asmaller

sceneiscaptured.Iftheenvironmenthaslessvibration,movetheslidertowardsMin.

Straightenimage

:Turnonandusetheslidertostraightentheimagehorizontallybyrotatingandcroppingitdigitally.The

functionalityisusefulwhenit’snotpossibletomountthecameraexactlylevel.Ideally,straightentheimageduringinstallation.

:Clicktoshowasupportinggridintheimage.

:Clicktohidethegrid.

Theimagebeforeandafterithasbeenstraightened.

Image

Widedynamicrange

WDR:Turnontomakebothbrightanddarkareasoftheimagevisible.

Localcontrast

:Usetheslidertoadjustthecontrastoftheimage.Ahighervaluemakesthecontrasthigherbetween

darkandlightareas.

Tonemapping:Usetheslidertoadjusttheamountoftonemappingthatisappliedtotheimage.Ifthevalueissetto

zeroonlythestandardgammacorrectionisapplied,whileahighervalueincreasesthevisibilityofthedarkestandbrightest

partsintheimage.

Whitebalance

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

Whenthecameradetectsthecolortemperatureoftheincominglight,itcanadjusttheimagetomakethecolorslookmore

natural.Ifthisisnotsufcient,youcanselectasuitablelightsourcefromthelist.

Theautomaticwhitebalancesettingreducestheriskofcolorickerbyadaptingtochangesgradually.Ifthelightingchanges,or

whenthecameraisrststarted,itcantakeupto30secondstoadapttothenewlightsource.Ifthereismorethanonetype

oflightsourceinascene,thatistheydifferincolortemperature,thedominatinglightsourceactsasareferenceforthe

automaticwhitebalancealgorithm.Thisbehaviorcanbeoverriddenbychoosingaxedwhitebalancesettingthatmatches

thelightsourceyouwanttouseasareference.

Lightenvironment:

•Automatic:Automaticidenticationandcompensationforthelightsourcecolor.Thisistherecommendedsetting

whichcanbeusedinmostsituations.

•Automatic–outdoors

:Automaticidenticationandcompensationforthelightsourcecolor.Thisisthe

recommendedsettingwhichcanbeusedinmostoutdoorsituations.

•Custom–indoors

:Fixedcoloradjustmentforaroomwithsomearticiallightotherthanuorescentlighting

andgoodforanormalcolortemperaturearound2800K.

•Custom–outdoors

:Fixedcoloradjustmentforsunnyweatherconditionswithacolortemperaturearound

5500K.

•Fixed–uorescent1:Fixedcoloradjustmentforuorescentlightingwithacolortemperaturearound4000K.

•Fixed–uorescent2:Fixedcoloradjustmentforuorescentlightingwithacolortemperaturearound3000K.

•Fixed–indoors:Fixedcoloradjustmentforaroomwithsomearticiallightotherthanuorescentlightingand

goodforanormalcolortemperaturearound2800K.

•Fixed–outdoors1:Fixedcoloradjustmentforsunnyweatherconditionswithacolortemperaturearound5500K.

•Fixed–outdoors2:Fixedcoloradjustmentforcloudyweatherconditionwithacolortemperaturearound6500K.

•Streetlight–mercury

:Fixedcoloradjustmentforultravioletemissioninmercuryvaporlightscommon

instreetlighting.

•Streetlight–sodium

:Fixedcoloradjustmentthatcompensatesfortheyelloworangecolorofsodiumvapor

lightscommoninstreetlighting.

•Holdcurrent:Keepthecurrentsettingsanddonotcompensateforlightchanges.

•Manual

:Fixthewhitebalancewiththehelpofawhiteobject.Dragthecircletoanobjectthatyouwant

thecameratointerpretaswhiteintheliveviewimage.UsetheRedbalanceandBluebalancesliderstoadjustthe

whitebalancemanually.

Day-nightmode

IR-cutlter:

•Auto:SelecttoautomaticallyturnonandofftheIR-cutlter.Whenthecameraisindaymode,theIR-cutlter

isturnedonandblocksincominginfraredlight,andwheninnightmode,theIR-cutlteristurnedoffandthe

camera’slightsensitivityincreases.

•On:SelecttoturnontheIR-cutlter.Theimageisincolor,butwithreducedlightsensitivity.

•Off:SelecttoturnofftheIR-cutlter.Theimageisinblackandwhiteforincreasedlightsensitivity.

Threshold:Usetheslidertoadjustthelightthresholdwherethecamerachangesfromdaymodetonightmode.

•MovetheslidertowardsBrighttodecreasethethresholdfortheIR-cutlter.Thecamerachangestonightmode

earlier.

•MovetheslidertowardsDarktoincreasethethresholdfortheIR-cutlter.Thecamerachangestonightmodelater.

IRlight

Ifyourdevicedoesn’thavebuilt-inillumination,thesecontrolsareonlyavailablewhenyouhaveconnectedasupportingAxis

accessory.

Allowillumination:Turnontoletthecamerausethebuilt-inlightinnightmode.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

Synchronizeillumination:Turnontoautomaticallysynchronizetheilluminationwiththesurroundinglight.Thesynchronization

betweendayandnightonlyworksiftheIR-cutlterissettoAutoorOff.

Automaticilluminationangle

:Turnontousetheautomaticilluminationangle.

Illuminationangle

:Usetheslidertomanuallysettheilluminationangle,forexampleiftheangleneedstobedifferent

fromthecamera’sangleofview.Ifthecamerahasawideangleofview,youcansettheilluminationangletoanarrowerangle,

whichequalsagreaterteleposition.Thiswillresultindarkcornersintheimage.

IRwavelength

:SelectthedesiredwavelengthfortheIRlight.

Whitelight

Allowillumination:Turnontoletthecamerausewhitelightinnightmode.

Synchronizeillumination

:Turnontoautomaticallysynchronizethewhitelightwiththesurroundinglight.

Exposure

Exposuremode:Selectanexposuremodetoreducerapidlychangingirregulareffectsintheimage,forexampleickerproduced

bydifferenttypesoflightsources.Werecommendyoutousetheautomaticexposuremode,orthesamefrequencyasyour

powernetwork.

•Automatic:Thecameraadjuststheaperture,gainandshutterautomatically.

•Automaticaperture

:Thecameraadjuststheapertureandgainautomatically.Theshutterisxed.

•Automaticshutter

:Thecameraadjuststheshutterandgainautomatically.Theapertureisxed.

•Holdcurrent:Locksthecurrentexposuresettings.

•Flicker-free

:Thecameraadjuststheapertureandgainautomatically,andusesonlythefollowingshutter

speeds:1/50s(50Hz)and1/60s(60Hz).

•Flicker-free50Hz

:Thecameraadjuststheapertureandgainautomatically,andusestheshutterspeed1/50s.

•Flicker-free60Hz

:Thecameraadjuststheapertureandgainautomatically,andusestheshutterspeed1/60s.

•Flicker-reduced

:Thisisthesameasicker-free,butthecameramightuseshutterspeedsfasterthan

1/100s(50Hz)and1/120s(60Hz)forbrighterscenes.

•Flicker-reduced50Hz

:Thisisthesameasicker-free,butthecameramightuseshutterspeedsfaster

than1/100sforbrighterscenes.

•Flicker-reduced60Hz

:Thisisthesameasicker-free,butthecameramightuseshutterspeedsfaster

than1/120sforbrighterscenes.

•Manual

:Theaperture,gainandshutterarexed.

Exposurezone:Theexposurezonetellsthecameratoprioritizeimagequalityinthemostimportantpartofthescene.Selectthe

partofthesceneofgreatestinteresttocalculatetheautomaticexposurelevels,forexampletheareainfrontofanentrancedoor.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

Note

Theexposurezonesarerelatedtotheoriginalimage(un-rotated),andthenamesofthezonesapplytotheoriginalimage.

Thismeans,forexample,thatifthevideostreamisrotated90°,thentheUpperzonebecomestheRightzoneinthe

stream,andLeftbecomesLower.

•Automatic:Suitableformostsituations.

•Center:Usesaxedareainthecenteroftheimagetocalculatetheexposure.Theareahasaxedsizeand

positionintheliveview.

•Full

:Usestheentireliveviewtocalculatetheexposure.

•Upper

:Usesanareawithaxedsizeandpositionintheupperpartoftheimagetocalculatetheexposure.

•Lower

:Usesanareawithaxedsizeandpositioninthelowerpartoftheimagetocalculatetheexposure.

•Left

:Usesanareawithaxedsizeandpositionintheleftpartoftheimagetocalculatetheexposure.

•Right

:Usesanareawithaxedsizeandpositionintherightpartoftheimagetocalculatetheexposure.

•Spot:Usesanareawithaxedsizeandpositionintheliveviewtocalculatetheexposure.

•Custom:Usesanareaintheliveviewtocalculatetheexposure.Youcanadjustthesizeandpositionofthearea.

Maxshutter:Selecttheshutterspeedtoprovidethebestimage.Lowshutterspeeds(longerexposure)mightcausemotionblur

whenthereismovement,andatoohighshutterspeedmightaffecttheimagequality.Maxshutterworkswithmaxgainto

improvetheimage.

Maxgain:Selectthesuitablemaxgain.Ifyouincreasethemaxgain,itimprovesthevisiblelevelofdetailindarkimages,but

alsoincreasesthenoiselevel.Morenoisecanalsoresultinincreaseduseofbandwidthandstorage.Ifyousetthemaxgain

toahighvalue,imagescandifferalotifthelightconditionsareverydifferentfromdaytonight.Maxgainworkswithmax

shuttertoimprovetheimage.

Motion-adaptiveexposure

:Selecttoreducemotionblurinlow-lightconditions.

Blur-noisetrade-off:Usetheslidertoadjusttheprioritybetweenmotionblurandnoise.Ifyouwanttoprioritizelowbandwidth

andhavelessnoiseattheexpenseofdetailsinmovingobjects,movetheslidertowardsLownoise.Ifyouwanttoprioritizethe

preservationofdetailsinmovingobjectsattheexpenseofnoiseandbandwidth,movetheslidertowardsLowmotionblur.

Note

Youcanchangetheexposureeitherbyadjustingtheexposureorbyadjustingthegain.Ifyouincreasetheexposuretime,

itresultsinmoremotionblur,andifyouincreasethegainitresultsinmorenoise.IfyouadjusttheBlur-noisetrade-off

towardsLownoise,theexposurewillpreferlongerexposuretimesoversensorgainwhentheexposureisincreased,and

theoppositeifyouadjustthetrade-offtowardsLowmotionblur.Boththegainandexposuretimewilleventuallyreach

theirmaximumvaluesinlow-lightconditions,regardlessofthepriorityset.

Lockaperture

:TurnontokeeptheaperturesizesetbytheApertureslider.Turnofftoallowthecameratoautomatically

adjusttheaperturesize.Youcan,forexample,locktheapertureforsceneswithpermanentlightconditions.

Aperture

:Usetheslidertoadjusttheaperturesize,thatis,howmuchlightpassesthroughthelens.Toallowmorelight

toenterthesensorandtherebyproduceabrighterimageinlow-lightconditions,movetheslidertowardsOpen.Anopenaperture

alsoreducesthedepthofeld,whichmeansthatobjectsclosetoorfarfromthecameracanappearunfocused.Toallowmoreof

theimagetobeinfocus,movetheslidertowardsClosed.

Exposurelevel:Usetheslidertoadjusttheimageexposure.

Defog

:Turnontodetecttheeffectsoffoggyweatherandautomaticallyremovethemforaclearerimage.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

Note

WerecommendyounottoturnonDefoginsceneswithlowcontrast,largelightlevelvariations,orwhentheautofocusis

slightlyoff.Thiscanaffecttheimagequality,forexample,byincreasingthecontrast.Furthermore,toomuchlightcan

negativelyimpacttheimagequalitywhendefogisactive.

Optics

Temperaturecompensation:Turnonifyouwantthefocuspositiontobecorrectedbasedonthetemperatureintheoptics.

IRcompensation

:TurnonifyouwantthefocuspositiontobecorrectedwhenIR-cutlterisoffandwhenthereisIRlight.

Calibratezoomandfocus:Clicktoresettheopticsandthezoomandfocussettingstothefactorydefaultposition.Youneedto

dothisiftheopticshavelostcalibrationduringtransport,orifthedevicehasbeenexposedtoextremevibrations.

Stream

General

Resolution:Selecttheimageresolutionsuitableforthesurveillancescene.Ahigherresolutionincreasesbandwidthandstorage.

Framerate:Toavoidbandwidthproblemsonthenetworkorreducestoragesize,youcanlimittheframeratetoaxedamount.

Ifyouleavetheframerateatzero,theframerateiskeptatthehighestpossiblerateunderthecurrentconditions.Ahigher

frameraterequiresmorebandwidthandstoragecapacity.

Compression:Usetheslidertoadjusttheimagecompression.Highcompressionresultsinalowerbitrateandlowerimagequality.

Lowcompressionimprovestheimagequality,butusesmorebandwidthandstoragewhenyourecord.

Signedvideo

:Turnontoaddthesignedvideofeaturetothevideo.Signedvideoprotectsthevideofromtamperingby

addingcryptographicsignaturestothevideo.

H.26xencoding

Zipstream:Abitratereductiontechnology,optimizedforvideosurveillance,thatreducestheaveragebitrateinanH.264orH.265

streaminrealtime.AxisZipstreamappliesahighbitrateinsceneswheretherearemultipleregionsofinterest,forexamplein

sceneswithmovingobjects.Whenthesceneismorestatic,Zipstreamappliesalowerbitrate,andtherebyreducestherequired

storage.Tolearnmore,seeReducingthebitratewithAxisZipstream

Selectthedesiredlevelofbitratereduction:

•Off:Nobitratereduction.

•Low:Novisiblequalitydegradationinmostscenes.Thisisthedefaultoptionanditcanbeusedinalltypes

ofscenestoreducethebitrate.

•Medium:Visibleeffectsinsomescenesthroughlessnoiseandaslightlylowerlevelofdetailinregionsoflower

interest,forexamplewherethere’snomovement.

•High:Visibleeffectsinsomescenesthroughlessnoiseandalowerlevelofdetailinregionsoflowerinterest,

forexamplewherethere’snomovement.Werecommendthislevelforcloud-connecteddevicesanddevicesthat

uselocalstorage.

•Higher:Visibleeffectsinsomescenesthroughlessnoiseandalowerlevelofdetailinregionsoflowerinterest,

forexamplewherethere’snomovement.

•Extreme:Visibleeffectsinmostscenes.Thebitrateisoptimizedforsmallestpossiblestorage.

DynamicFPS(framespersecond):Turnontoallowthebandwidthtovarybasedonthelevelofactivityinthescene.More

activityrequiresmorebandwidth.

Lowerlimit

:Enteravaluetoadjusttheframeratebetweenminimalfpsandthestreamdefaultfpsbasedonscene

motion.Werecommendyoutouselowerlimitinsceneswithverylittlemotion,wherethefpscoulddropto1orlower.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

DynamicGOP(GroupofPictures):TurnontodynamicallyadjusttheintervalbetweenI-framesbasedonthelevelofactivity

inthescene.

Upperlimit

:EnteramaximumGOPlength,thatis,themaximumnumberofP-framesbetweentwoI-frames.

P-frames:EnterthedesirednumberofP-frames.Thehigherthenumber,thelessbandwidthisrequired.However,ifthereare

networkcongestion,therecouldbeanoticeabledeteriorationinthevideoquality.

Bitratecontrol:

•Average:Selecttoautomaticallyadjustthebitrateoveralongertimeperiodandprovidethebestpossibleimage

qualitybasedontheavailablestorage.

Clicktocalculatethetargetbitratebasedonavailablestorage,retentiontime,andbitratelimit.

-Targetbitrate:Enterdesiredtargetbitrate.

-Retentiontime:Enterthenumberofdaystokeeptherecordings.

-Storage:Showstheestimatedstoragethatcanbeusedforthestream.

-Maximumbitrate:Turnontosetabitratelimit.

-Bitratelimit

:Enterabitratelimitthatishigherthanthetargetbitrate.

•Maximum:Selecttosetamaximuminstantbitrateofthestreambasedonyournetworkbandwidth.

-Maximum:Enterthemaximumbitrate.

•Variable:Selecttoallowthebitratetovarybasedonthelevelofactivityinthescene.Moreactivityrequiresmore

bandwidth.Werecommendthisoptionformostsituations.

Orientation

Mirror:Turnontomirrortheimage.

Audio

Include:Turnontouseaudiointhevideostream.

Source:Selectwhataudiosourcetouse.

Stereo:Turnontoincludebuilt-inaudioaswellasaudiofromanexternalmicrophone.

Overlays

:Clicktoaddanoverlay.Selectthetypeofoverlayfromthedropdownlist:

•Text:Selecttoshowatextthatisintegratedintheliveviewimageandvisibleinallviews,recordingsandsnapshots.

Youcanenteryourowntext,andyoucanalsoincludepre-conguredmodierstoautomaticallyshowforexample

time,date,framerate.

:Clicktoaddthedatemodier%Ftoshowyyyy-mm-dd.

:Clicktoaddthetimemodier%Xtoshowhh:mm:ss(24-hourclock).

-Modiers:Clicktoselectanyofthemodiersshowninthelisttoaddthemtothetextbox.Forexample,

%ashowsthedayoftheweek.

-Size:Selectthedesiredfontsize.

-Appearance:Selectthetextcolorandbackgroundcolor,forexample,whitetextonablackbackground

(default).

:Selectthepositionoftheoverlayintheimage.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

•Image:Selecttoshowastaticimagesuperimposedoverthevideostream.Youcanuse.bmp,.png,.jpeg,or.svgles.

Touploadanimage,clickImages.Beforeyouuploadanimage,youcanchooseto:

-Scalewithresolution:Selecttoautomaticallyscaletheoverlayimagetotthevideoresolution.

-Usetransparency:SelectandentertheRGBhexadecimalvalueforthatcolor.UsetheformatRRGGBB.

Examplesofhexadecimalvalues:FFFFFFforwhite,000000forblack,FF00000forred,6633FFforblue,and

669900forgreen.Onlyfor.bmpimages.

•Streamingindicator

:Selecttoshowananimationsuperimposedoverthevideostream.Theanimation

indicatesthatthevideostreamislive,evenifthescenedoesn’tcontainanymotion.

-Appearance:Selecttheanimationcolorandbackgroundcolor,forexample,redanimationonatransparent

background(default).

-Size:Selectthedesiredfontsize.

:Selectthepositionoftheoverlayintheimage.

Viewareas

:Clicktocreateaviewarea.

Clicktheviewareatoaccesssettings.

Name:Enteranamefortheviewarea.Themaximumlengthis64characters.

Aspectratio:Selectdesiredaspectratio.Theresolutionadjustsautomatically.

PTZ:Turnontousepan,tilt,andzoomfunctionalityintheviewarea.

Privacymasks

:Clicktocreateanewprivacymask.Themaximumnumberofmasksdependonthecomplexityofallmaskscombined.

Eachmaskcanhavemaximum10anchorpoints.

Privacymasks:Clicktochangethecolorofallprivacymasks,ortodeleteallprivacymaskspermanently.

Maskx:Clicktorename,disable,orpermanentlydeletethemask.

Audio

Devicesettings

Input:Turnonoroffaudioinput.Showsthetypeofinput.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

Allowstreamextraction:Turnontoallowstreamextraction.

Inputtype:Selectthetypeofinput,forinstanceifit’sinternalmicrophoneorline-in.

Powertype

:Selectpowertypeforyourinput.

Applychanges:Clicktoapplyyourselection.

Separategaincontrols:Turnontoadjustthegainseparatelyforthedifferentinputtypes.

Automaticgaincontrol

:Turnontodynamicallyadaptthegaintochangesinthesound.

Gain:Usetheslidertochangethegain.Clickthemicrophoneicontomuteorunmute.

Output:Showsthetypeofoutput.

Gain:Usetheslidertochangethegain.Clickthespeakericontomuteorunmute.

Stream

Encoding:Selecttheencodingtousefortheinputsourcestreaming.Youcanonlychooseencodingifaudioinputisturnedon.If

audioinputistunedoff,clickEnableaudioinputtoturniton.

Audioclips

Addclip:Clicktoaddanewaudioclip.

Clicktoplaytheaudioclip.

Clicktostopplayingtheaudioclip.

Thecontextmenucontains:

•Rename:Changethenameoftheaudioclip.

•Createlink:CreateaURLwhich,whenused,playstheaudiocliponthedevice.Specifythevolumeandnumber

oftimestoplaytheclip.

•Download:Downloadtheaudiocliptoyourcomputer.

•Delete:Deletetheaudioclipfromthedevice.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

Listenandrecord

Clicktolisten.

Clicktostartacontinuousrecordingoftheliveaudiostream.Clickagaintostoptherecording.Ifarecordingisongoing,it

willresumeautomaticallyafterareboot.

Note

Youcanonlylistenandrecordifinputisturnedonforthedevice.GotoAudio>Devicesettingstomakesurethat

inputisturnedon.

Clicktoshowthestoragethatisconguredforthedevice.Tocongurethestorageyouneedtobeloggedinasan

administrator.

Audiositesecurity

CAcerticate:SelectthecerticatetousewhenyouadddevicestotheaudiositewhenTLSauthenticationisenabledin

AXISAudioManagerEdge.

Save:Clicktoactivateandsaveyourselection.

Recordings

Clicktoltertherecordings.

From:Showrecordingsdoneafteracertainpointintime.

To:Showrecordingsupuntilacertainpointintime.

Source

:Showrecordingsbasedonsource.

Event:Showrecordingsbasedonevents.

Storage:Showrecordingsbasedonstoragetype.

Ongoingrecordings:Showallongoingrecordingsonthecameras.

Selecttostartarecordingonthecamera.

Choosewhichstoragedevicetosaveto.

Selecttostoparecordingonthecamera.

Triggeredrecordingswillendbothwhenmanuallystoppedandwhenthecameraisshutdown.

Continuousrecordingswillcontinueuntilmanuallystopped.Evenifthecameraisshutdown,therecordingwillcontinue

whenthecamerastartsupagain.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

Clicktoplaytherecording.

Clicktostoptherecording.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

Clicktoshowmoreinformationandoptionsabouttherecording.

Setexportrange:Ifyouonlywanttoexportpartoftherecording,enterfromwhentowhen.

Clicktodeletetherecording.

Export:Clicktoexport(partof)therecording.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

Apps

Addapp:Clicktoinstallanewapp.

Findmoreapps:ClicktogotoanoverviewpageofAxisapps.

Thecontextmenucontains:

•Applog:Clicktoviewalogoftheappevents.Thelogishelpfulwhenyoucontactsupport.

•Activatelicensewithakey:Iftheapprequiresalicense,youneedtoactivateit.Usethisoptionifyourdevice

doesn’thaveinternetaccess.

Ifyoudon’thavealicensekey,gotoaxis.com/applications.YouneedalicensecodeandtheAxisproductserial

numbertogeneratealicensekey.

•Activatelicenseautomatically:Iftheapprequiresalicense,youneedtoactivateit.Usethisoptionifyourdevicehas

internetaccess.Youneedalicensecodetoactivatethelicense.

•Deactivatethelicense:Deactivatethelicensetouseitinanotherdevice.Ifyoudeactivatethelicense,youalso

removeitfromthedevice.Todeactivatethelicenserequiresinternetaccess.

•Settings

:Conguretheparameters.

•Delete:Deletetheapppermanentlyfromthedevice.Ifyoudon’tdeactivatethelicenserst,itremainsactive.

Note

Thedevice’sperformancemightbeaffectedifyourunseveralappsatthesametime.

Start:Startorstoptheapp.

Open:Clicktoaccesstheapp’ssettings.Theavailablesettingsdependontheapplication.Someapplicationsdon’thaveany

settings.

System

Dateandtime

Thetimeformatdependsonthewebbrowser’slanguagesettings.

Note

Werecommendyoutosynchronizethedevice’sdateandtimewithanNTPserver.

Synchronization:Selectanoptionforsynchronizingthedevice’sdateandtime.

•Automaticdateandtime(manualNTSKEservers):SynchronizewiththesecureNTPkeyestablishmentservers

connectedtotheDHCPserver.

-ManualNTSKEservers:EntertheIPaddressofoneortwoNTPservers.WhenyouusetwoNTPservers,

thedevicesynchronizesandadaptsitstimebasedoninputfromboth.

•Automaticdateandtime(NTPserversusingDHCP):SynchronizewiththeNTPserversconnectedtotheDHCPserver.

-FallbackNTPservers:EntertheIPaddressofoneortwofallbackservers.

•Automaticdateandtime(manualNTPservers):SynchronizewithNTPserversofyourchoice.

-ManualNTPservers:EntertheIPaddressofoneortwoNTPservers.WhenyouusetwoNTPservers,the

devicesynchronizesandadaptsitstimebasedoninputfromboth.

•Customdateandtime:Manuallysetthedateandtime.ClickGetfromsystemtofetchthedateandtimesettings

oncefromyourcomputerormobiledevice.

Timezone:Selectwhichtimezonetouse.Timewillbeautomaticallyadjustedfordaylightsavingtimeandstandardtime.

Note

Thesystemusesthedateandtimesettingsinallrecordings,logsandsystemsettings.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

Network

IPv4

AssignIPv4automatically:SelecttoletthenetworkrouterassignanIPaddresstothedeviceautomatically.Werecommend

automaticIP(DHCP)formostnetworks.

IPaddress:EnterauniqueIPaddressforthedevice.StaticIPaddressescanbeassignedatrandomwithinisolatednetworks,

providedthateachaddressisunique.Toavoidconicts,werecommendyoutocontactyournetworkadministratorbeforeyou

assignastaticIPaddress.

Subnetmask:Enterthesubnetmasktodenewhataddressesareinsidethelocalareanetwork.Anyaddressoutsidethelocal

areanetworkgoesthroughtherouter.

Router:EntertheIPaddressofthedefaultrouter(gateway)usedtoconnectdevicesthatareattachedtodifferentnetworksand

networksegments.

IPv6

AssignIPv6automatically:SelecttoturnonIPv6andtoletthenetworkrouterassignanIPaddresstothedeviceautomatically.

Hostname

Assignhostnameautomatically:Selecttoletthenetworkrouterassignahostnametothedeviceautomatically.

Hostname:Enterthehostnamemanuallytouseasanalternativewayofaccessingthedevice.TheHostnameisusedintheserver

reportandinthesystemlog.AllowedcharactersareA–Z,a–z,0–9and-.

DNSservers

AssignDNSautomatically:SelecttoletthenetworkrouterassignsearchdomainsandDNSserveraddressestothedevice

automatically.WerecommendautomaticDNS(DHCP)formostnetworks.

Searchdomains:Whenyouuseahostnamethatisnotfullyqualied,clickAddsearchdomainandenteradomaininwhichto

searchforthehostnameusedbythedevice.

DNSservers:ClickAddDNSserverandentertheIPaddressoftheDNSserver.ThisprovidesthetranslationofhostnamestoIP

addressesonyournetwork.

HTTPandHTTPS

Allowaccessthrough:SelectifauserisallowedtoconnecttothedevicethroughtheHTTP,HTTPS,orbothHTTPandHTTPS

protocols.

HTTPSisaprotocolthatprovidesencryptionforpagerequestsfromusersandforthepagesreturnedbythewebserver.The

encryptedexchangeofinformationisgovernedbytheuseofanHTTPScerticate,whichguaranteestheauthenticityoftheserver.

TouseHTTPSonthedevice,youmustinstallanHTTPScerticate.GotoSystem>Securitytocreateandinstallcerticates.

Note

IfyouviewencryptedwebpagesthroughHTTPS,youmightexperienceadropinperformance,especiallywhenyou

requestapageforthersttime.

HTTPport:EntertheHTTPporttouse.Port80oranyportintherange1024-65535areallowed.Ifyouareloggedinasan

administrator,youcanalsoenteranyportintherange1-1023.Ifyouuseaportinthisrange,yougetawarning.

HTTPSport:EntertheHTTPSporttouse.Port443oranyportintherange1024-65535areallowed.Ifyouareloggedinasan

administrator,youcanalsoenteranyportintherange1-1023.Ifyouuseaportinthisrange,yougetawarning.

Certicate:SelectacerticatetoenableHTTPSforthedevice.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

Friendlyname

Bonjour

:Turnontoallowautomaticdiscoveryonthenetwork.

Bonjourname:Enterafriendlynametobevisibleonthenetwork.ThedefaultnameisthedevicenameandMACaddress.

UseUPnP

:Turnontoallowautomaticdiscoveryonthenetwork.

UPnPname:Enterafriendlynametobevisibleonthenetwork.ThedefaultnameisthedevicenameandMACaddress.

One-clickcloudconnection

One-clickcloudconnection(O3C)togetherwithanO3Cserviceprovideseasyandsecureinternetaccesstoliveandrecordedvideo

fromanylocation.Formoreinformation,seeaxis.com/end-to-end-solutions/hosted-services.

AllowO3C:

•One-click:Thedefaultsetting.PressandholdthecontrolbuttononthedevicetoconnecttoanO3Cserviceoverthe

internet.YouneedtoregisterthedevicewiththeO3Cservicewithin24hoursafteryoupressthecontrolbutton.

Otherwise,thedevicedisconnectsfromtheO3Cservice.Onceyouhaveregisteredthedevice,Alwaysisenabledand

thedevicestaysconnectedtotheO3Cservice.

•Always:ThedeviceconstantlyattemptstoconnecttoanO3Cserviceovertheinternet.Onceyouhaveregisteredthe

device,itstaysconnectedtotheO3Cservice.Usethisoptionifthecontrolbuttononthedeviceisoutofreach.

•No:DisablestheO3Cservice.

Proxysettings:Ifneeded,entertheproxysettingstoconnecttotheHTTPserver.

Host:Entertheproxyserver’saddress.

Port:Entertheportnumberusedforaccess.

LoginandPassword:Ifneeded,enterusernameandpasswordfortheproxyserver.

Authenticationmethod:

•Basic:ThismethodisthemostcompatibleauthenticationschemeforHTTP.It’slesssecurethantheDigestmethod

becauseitsendstheusernameandpasswordunencryptedtotheserver.

•Digest:Thismethodismoresecurebecauseitalwaystransfersthepasswordencryptedacrossthenetwork.

•Auto:Thisoptionletsthedeviceselecttheauthenticationmethoddependingonthesupportedmethods.Itprioritizes

theDigestmethodovertheBasicmethod.

Ownerauthenticationkey(OAK):ClickGetkeytofetchtheownerauthenticationkey.Thisisonlypossibleifthedeviceis

connectedtotheinternetwithoutarewallorproxy.

SNMP

TheSimpleNetworkManagementProtocol(SNMP)allowsremotemanagementofnetworkdevices.

SNMP:SelecttheversionofSNMPtouse.

•v1andv2c:

-Readcommunity:Enterthecommunitynamethathasread-onlyaccesstoallsupportedSNMPobjects.The

defaultvalueispublic.

-Writecommunity:Enterthecommunitynamethathasread/writeaccesstoallsupportedSNMPobjects

(exceptread-onlyobjects).Thedefaultvalueiswrite.

-Activatetraps:Turnontoactivatetrapreporting.Thedeviceusestrapstosendmessagesforimportant

eventsorstatuschangestoamanagementsystem.Inthedeviceinterface,youcansetuptrapsforSNMPv1

andv2c.TrapsareautomaticallyturnedoffifyouchangetoSNMPv3orturnoffSNMP.IfyouuseSNMPv3,

youcansetuptrapsthroughtheSNMPv3managementapplication.

-Trapaddress:EntertheIPaddressorhostnameofthemanagementserver.

-Trapcommunity:Enterthecommunitytousewhenthedevicesendsatrapmessagetothemanagement

system.

-Traps:

-Coldstart:Sendsatrapmessagewhenthedevicestarts.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

-Warmstart:SendsatrapmessagewhenyouchangeanSNMPsetting.

-Linkup:Sendsatrapmessagewhenalinkchangesfromdowntoup.

-Authenticationfailed:Sendsatrapmessagewhenanauthenticationattemptfails.

Note

AllAxisVideoMIBtrapsareenabledwhenyouturnonSNMPv1andv2ctraps.Formoreinformation,see

AXISOSPortal>SNMP.

•v3:SNMPv3isamoresecureversion,whichprovidesencryptionandsecurepasswords.TouseSNMPv3,we

recommendyoutoactivateHTTPS,asthepasswordisthensentthroughHTTPS.Thisalsopreventsunauthorized

partiestoaccessunencryptedSNMPv1andv2ctraps.IfyouuseSNMPv3,youcansetuptrapsthroughtheSNMPv3

managementapplication.

-Passwordfortheaccount“initial”:EntertheSNMPpasswordfortheaccountnamed“initial”.Althoughthe

passwordcanbesentwithoutactivatingHTTPS,wedon’trecommendit.TheSNMPv3passwordcanonly

besetonce,andpreferablyonlywhenHTTPSisenabled.Oncethepasswordisset,thepasswordeldisno

longerdisplayed.Tosetthepasswordagain,youmustresetthedevicetofactorydefaultsettings.

Connectedclients

Thelistshowsallclientsthatareconnectedtothedevice.

Update:Clicktorefreshthelist.

Security

Certicates

Certicatesareusedtoauthenticatedevicesonanetwork.Thedevicesupportstwotypesofcerticates:

•Client/servercerticates

Aclient/servercerticatevalidatesthedevice’sidentity,andcanbeself-signedorissuedbyaCerticateAuthority(CA).

Aself-signedcerticateofferslimitedprotectionandcanbeusedbeforeaCA-issuedcerticatehasbeenobtained.

•CAcerticates

YoucanuseaCAcerticatetoauthenticateapeercerticate,forexampletovalidatetheidentityofanauthentication

serverwhenthedeviceconnectstoanetworkprotectedbyIEEE802.1X.Thedevicehasseveralpre-installedCA

certicates.

Theseformatsaresupported:

•Certicateformats:.PEM,.CER,and.PFX

•Privatekeyformats:PKCS#1andPKCS#12

Important

Ifyouresetthedevicetofactorydefault,allcerticatesaredeleted.Anypre-installedCAcerticatesarereinstalled.

Filterthecerticatesinthelist.

Addcerticate:Clicktoaddacerticate.

Thecontextmenucontains:

•Certicateinformation:Viewaninstalledcerticate’sproperties.

•Deletecerticate:Deletethecerticate.

•Createcerticatesigningrequest:Createacerticatesigningrequesttosendtoaregistrationauthoritytoapply

foradigitalidentitycerticate.

IEEE802.1x

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

IEEE802.1xisanIEEEstandardforport-basednetworkadmissioncontrolprovidingsecureauthenticationofwiredandwireless

networkdevices.IEEE802.1xisbasedonEAP(ExtensibleAuthenticationProtocol).

ToaccessanetworkprotectedbyIEEE802.1x,networkdevicesmustauthenticatethemselves.Theauthenticationisperformedby

anauthenticationserver,typicallyaRADIUSserver(forexampleFreeRADIUSandMicrosoftInternetAuthenticationServer).

Certicates

WhenconguredwithoutaCAcerticate,servercerticatevalidationisdisabledandthedevicetriestoauthenticateitself

regardlessofwhatnetworkitisconnectedto.

Whenusingacerticate,inAxis'implementation,thedeviceandtheauthenticationserverauthenticatethemselveswithdigital

certicatesusingEAP-TLS(ExtensibleAuthenticationProtocol-TransportLayerSecurity).

Toallowthedevicetoaccessanetworkprotectedthroughcerticates,asignedclientcerticatemustbeinstalledonthedevice.

Clientcerticate:SelectaclientcerticatetouseIEEE802.1x.Theauthenticationserverusesthecerticatetovalidatethe

client’sidentity.

CAcerticate:SelectaCAcerticatetovalidatetheauthenticationserver’sidentity.Whennocerticateisselected,thedevice

triestoauthenticateitselfregardlessofwhatnetworkitisconnectedto.

EAPidentity:Entertheuseridentityassociatedwiththeclientcerticate.

EAPOLversion:SelecttheEAPOLversionthatisusedinthenetworkswitch.

UseIEEE802.1x:SelecttousetheIEEE802.1xprotocol.

Preventbrute-forceattacks

Blocking:Turnontoblockbrute-forceattacks.Abrute-forceattackusestrial-and-errortoguesslogininfoorencryptionkeys.

Blockingperiod:Enterthenumberofsecondstoblockabrute-forceattack.

Blockingconditions:Enterthenumberofauthenticationfailuresallowedpersecondbeforetheblockstarts.Youcansetthe

numberoffailuresallowedbothonpagelevelanddevicelevel.

IPaddresslter

Uselter:SelecttolterwhichIPaddressesthatareallowedtoaccessthedevice.

Policy:ChoosewhethertoAllowaccessorDenyaccessforcertainIPaddresses.

Addresses:EntertheIPnumbersthatareeitherallowedordeniedaccesstothedevice.YoucanalsousetheCIDRformat.

Custom-signedrmwarecerticate

ToinstalltestrmwareorothercustomrmwarefromAxisonthedevice,youneedacustom-signedrmwarecerticate.The

certicateveriesthatthermwareisapprovedbyboththedeviceownerandAxis.Thermwarecanonlyrunonaspecic

devicewhichisidentiedbyitsuniqueserialnumberandchipID.Custom-signedrmwarecerticatescanonlybecreated

byAxis,sinceAxisholdsthekeytosignthem.

ClickInstalltoinstallthecerticate.Youneedtoinstallthecerticatebeforeyouinstallthermware.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

Users

Adduser:Clicktoaddanewuser.Youcanaddupto100users.

Username:Enterauniqueusername.

Newpassword:Enterapasswordfortheuser.Passwordsmustbe1to64characterslong.OnlyASCIIprintablecharacters(code

32to126)areallowedinthepassword,forexampleletters,numbers,punctuation,andsomesymbols.

Repeatpassword:Enterthesamepasswordagain.

Role:

•Administrator:Hasfullaccesstoallsettings.Administratorscanalsoadd,update,andremoveotherusers.

•Operator:Hasaccesstoallsettingsexcept:

-AllSystemsettings.

-Addingapps.

•Viewer:Hasaccessto:

-Watchandtakesnapshotsofavideostream.

-Watchandexportrecordings.

-WithPTZuseraccess:pan,tilt,andzoom.

Thecontextmenucontains:

Updateuser:Edittheuser’sproperties.

Deleteuser:Deletetheuser.Youcan’tdeletetherootuser.

Anonymoususers

Allowanonymousviewers:Turnontoallowanyonetoaccessthedeviceasaviewerwithouthavingtologinwithauseraccount.

AllowanonymousPTZoperators:Turnontoallowanonymoususerstopan,tilt,andzoomtheimage.

Events

Rules

Aruledenestheconditionsthatmustbemetfortheproducttoperformanaction.Thelistshowsallthecurrentlycongured

rulesintheproduct.

Note

Youcancreateupto256actionrules.

Addarule:Clicktocreatearule.

Name:Enteranamefortherule.

Waitbetweenactions:Entertheminimumtime(hh:mm:ss)thatmustpassbetweenruleactivations.Itisusefuliftheruleis

activatedbyforexampleday-nightmodeconditions,toavoidthatsmalllightchangesduringsunriseandsunsetactivate

therulerepeatedly.

Condition:Selectaconditionfromthelist.Aconditionmustbemetforthedevicetoperformanaction.Ifmultiple

conditionsaredened,allofthemmustbemettotriggertheaction.Forinformationaboutspecicconditions,see

Getstartedwithrulesforevents.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

Usethisconditionasatrigger:Selecttomakethisrstconditionfunctiononlyasastartingtrigger.Itmeansthatoncetherule

isactivateditremainsactiveforaslongasalltheotherconditionsaremet,nomatterthestateoftherstcondition.Ifyoudon’t

selectthisoption,therulewillsimplybeactivewheneveralltheconditionsaremet.

Invertthiscondition:Selectifyouwanttheconditiontobetheoppositeofyourselection.

Addacondition:Clicktoaddanadditionalcondition.

Action:Selectanactionfromthelistandenteritsrequiredinformation.Forinformationaboutspecicactions,see

Getstartedwithrulesforevents.

Recipients

Youcansetupyourdevicetonotifyrecipientsabouteventsorsendles.Thelistshowsalltherecipientscurrentlyconguredin

theproduct,alongwithinformationabouttheirconguration.

Note

Youcancreateupto20recipients.

Addarecipient:Clicktoaddarecipient.

Name:Enteranamefortherecipient.

Type:Selectfromthelist:

•FTP

-Host:Entertheserver'sIPaddressorhostname.Ifyouenterahostname,makesurethataDNSserveris

speciedunderSystem>Network>IPv4andIPv6.

-Port:EntertheportnumberusedbytheFTPserver.Thedefaultis21.

-Folder:Enterthepathtothedirectorywhereyouwanttostoreles.Ifthisdirectorydoesn’talreadyexist

ontheFTPserver,youwillgetanerrormessagewhenuploadingles.

-Username:Entertheusernameforthelogin.

-Password:Enterthepasswordforthelogin.

-Usetemporarylename:Selecttouploadleswithtemporary,automaticallygeneratedlenames.The

lesgetrenamedtothedesirednameswhentheuploadcompletes.Iftheuploadisaborted/interrupted,

youdon’tgetanycorruptles.However,youprobablystillgetthetemporaryles.Thiswayyouknowthat

alllesthathavethedesiredname,arecorrect.

-UsepassiveFTP:UndernormalcircumstancestheproductsimplyrequeststhetargetFTPservertoopenthe

dataconnection.ThedeviceactivelyinitiatesboththeFTPcontrolanddataconnectionstothetargetserver.

ThisisnormallyneededifthereisarewallbetweenthedeviceandthetargetFTPserver.

•HTTP

-URL:EnterthenetworkaddresstotheHTTPserverandthescriptthatwillhandletherequest.Forexample:

http://192.168.254.10/cgi-bin/notify.cgi.

-Username:Entertheusernameforthelogin.

-Password:Enterthepasswordforthelogin.

-Proxy:TurnonandentertherequiredinformationifaproxyservermustbepassedtoconnecttotheHTTP

server.

•HTTPS

-URL:EnterthenetworkaddresstotheHTTPSserverandthescriptthatwillhandletherequest.Forexample:

https://192.168.254.10/cgi-bin/notify.cgi.

-Validateservercerticate:SelecttovalidatethecerticatethatwascreatedbyHTTPSserver.

-Username:Entertheusernameforthelogin.

-Password:Enterthepasswordforthelogin.

-Proxy:TurnonandentertherequiredinformationifaproxyservermustbepassedtoconnecttotheHTTPS

server.

•Networkstorage

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

YoucanaddnetworkstoragesuchasaNAS(NetworkAttachedStorage)anduseitasarecipienttostoreles.

ThelesarestoredintheMatroska(MKV)leformat.

-Host:EntertheIPaddressorhostnameforthenetworkstorage.

-Share:Enterthenameoftheshareonthehost.

-Folder:Enterthepathtothedirectorywhereyouwanttostoreles.

-Username:Entertheusernameforthelogin.

-Password:Enterthepasswordforthelogin.

•SFTP

-Host:Entertheserver'sIPaddressorhostname.Ifyouenterahostname,makesurethataDNSserveris

speciedunderSystem>Network>IPv4andIPv6.

-Port:EntertheportnumberusedbytheSFTPserver.Thedefaultis22.

-Folder:Enterthepathtothedirectorywhereyouwanttostoreles.Ifthisdirectorydoesn’talreadyexiston

theSFTPserver,youwillgetanerrormessagewhenuploadingles.

-Username:Entertheusernameforthelogin.

-Password:Enterthepasswordforthelogin.

-SSHhostpublickeytype(MD5):Enterthengerprintoftheremotehost’spublickey(a32-digit

hexadecimalstring).TheSFTPclientsupportsSFTPserversusingSSH-2withRSA,DSA,ECDSA,andED25519

hostkeytypes.RSAisthepreferredmethodduringnegotiation,followedbyECDSA,ED25519,andDSA.Make

suretoentertherightMD5hostkeythatisusedbyyourSFTPserver.WhiletheAxisdevicesupportsboth

MD5andSHA-256hashkeys,werecommendusingSHA-256duetostrongersecurityoverMD5.Formore

informationonhowtocongureanSFTPserverwithanAxisdevice,gototheAXISOSPortal.

-SSHhostpublickeytype(SHA256):Enterthengerprintoftheremotehost’spublickey(a43-digitBase64

encodedstring).TheSFTPclientsupportsSFTPserversusingSSH-2withRSA,DSA,ECDSA,andED25519host

keytypes.RSAisthepreferredmethodduringnegotiation,followedbyECDSA,ED25519,andDSA.Make

suretoentertherightMD5hostkeythatisusedbyyourSFTPserver.WhiletheAxisdevicesupportsboth

MD5andSHA-256hashkeys,werecommendusingSHA-256duetostrongersecurityoverMD5.Formore

informationonhowtocongureanSFTPserverwithanAxisdevice,gototheAXISOSPortal.

-Usetemporarylename:Selecttouploadleswithtemporary,automaticallygeneratedlenames.The

lesgetrenamedtothedesirednameswhentheuploadcompletes.Iftheuploadisaborted/interrupted,

youdon’tgetanycorruptles.However,youprobablystillgetthetemporaryles.Thiswayyouknowthat

alllesthathavethedesiredname,arecorrect.

•SIP

-FromSIPaccount:Selectfromthelist.

-ToSIPaddress:EntertheSIPaddress.

•Email

-Sendemailto:Entertheemailaddresstosendemailsto.Toentermultipleaddresses,usecommasto

separatethem.

-Sendemailfrom:Entertheemailaddressofthesendingserver.

-Username:Entertheusernameforthemailserver.Leavethiseldemptyifthemailserverdoesnot

requireauthentication.

-Password:Enterthepasswordforthemailserver.Leavethiseldemptyifthemailserverdoesnotrequire

authentication.

-Emailserver(SMTP):EnterthenameoftheSMTPserver,forexamplesmtp.gmail.com,smtp.mail.yahoo.com.

-Port:EntertheportnumberfortheSMTPserver,usingvaluesintherange0-65535.Thedefaultvalueis587.

-Encryption:Touseencryption,selecteitherSSLorTLS.

-Validateservercerticate:Ifyouuseencryption,selecttovalidatetheidentityofthedevice.Thecerticate

canbeself-signedorissuedbyaCerticateAuthority(CA).

-POPauthentication:TurnontoenterthenameofthePOPserver,forexamplepop.gmail.com.

Note

Someemailprovidershavesecurityltersthatpreventusersfromreceivingorviewinglargeamountof

attachments,fromreceivingscheduledemailsandsimilar.Checktheemailprovider'ssecuritypolicytoavoid

youremailaccountbeinglockedormissingoutonyourexpectedemails.

•TCP

-Host:Entertheserver'sIPaddressorhostname.Ifyouenterahostname,makesurethataDNSserveris

speciedunderSystem>Network>IPv4andIPv6.

-Port:Entertheportnumberusedtoaccesstheserver.

Test:Clicktotestthesetup.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

Thecontextmenucontains:

Viewrecipient:Clicktoviewalltherecipientdetails.

Copyrecipient:Clicktocopyarecipient.Whenyoucopy,youcanmakechangestothenewrecipient.

Deleterecipient:Clicktodeletetherecipientpermanently.

Schedules

Schedulesandpulsescanbeusedasconditionsinrules.Thelistshowsalltheschedulesandpulsescurrentlyconguredinthe

product,alongwithinformationabouttheirconguration.

Addschedule:Clicktocreateascheduleorpulse.

Manualtrigger

Themanualtriggerisusedtomanuallytriggerarule.Themanualtriggercanforexamplebeusedtovalidateactionsduring

productinstallationandconguration.

MQTT

MQTT(MessageQueuingTelemetryTransport)isastandardmessagingprotocolfortheInternetofThings(IoT).Itwasdesignedfor

simpliedIoTintegrationandisusedinawidevarietyofindustriestoconnectremotedeviceswithasmallcodefootprintand

minimalnetworkbandwidth.TheMQTTclientinAxisdevicermwarecansimplifyintegrationofdataandeventsproducedinthe

devicetosystemswhicharenotvideomanagementsystems(VMS).

SetupthedeviceasanMQTTclient.MQTTcommunicationisbasedontwoentities,theclientsandthebroker.Theclientscan

sendandreceivemessages.Thebrokerisresponsibleforroutingmessagesbetweenclients.

YoucanlearnmoreaboutMQTTinAXISOSPortal.

MQTTclient

Connect:TurnonorofftheMQTTclient.

Status:ShowsthecurrentstatusoftheMQTTclient.

Broker

Host:EnterthehostnameorIPaddressoftheMQTTserver.

Protocol:Selectwhichprotocoltouse.

Port:Entertheportnumber.

•1883isthedefaultvalueforMQTToverTCP

•8883isthedefaultvalueforMQTToverSSL

•80isthedefaultvalueforMQTToverWebSocket

•443isthedefaultvalueforMQTToverWebSocketSecure

Username:Entertheusernamethattheclientwillusetoaccesstheserver.

Password:Enterapasswordfortheusername.

ClientID:EnteraclientID.Theclientidentierissenttotheserverwhentheclientconnectstoit.

Cleansession:Controlsthebehavioratconnectionanddisconnectiontime.Whenselected,thestateinformationisdiscarded

atconnectanddisconnect.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

Keepaliveinterval:Thekeepaliveintervalenablestheclienttodetectwhentheserverisnolongeravailablewithouthaving

towaitforthelongTCP/IPtimeout.

Timeout:Thetimeintervalinsecondstoallowaconnecttocomplete.Defaultvalue:60

Devicetopicprex:UsedinthedefaultvaluesforthetopicintheconnectmessageandLWTmessageontheMQTTclienttab,

andinthepublicationconditionsontheMQTTpublicationtab.

Reconnectautomatically:Specieswhethertheclientshouldreconnectautomaticallyafteradisconnect.

Connectmessage

Speciesifamessageshouldbesentoutwhenaconnectionisestablished.

Sendmessage:Turnontosendmessages.

Usedefault:Turnofftoenteryourowndefaultmessage.

Topic:Enterthetopicforthedefaultmessage.

Payload:Enterthecontentforthedefaultmessage.

Retain:SelecttokeepthestateofclientonthisTopic

QoS:ChangetheQoSlayerforthepacketow.

LastWillandTestamentmessage

TheLastWillTestament(LWT)letsaclientprovideatestamentalongwithitscredentialswhenconnectingtothebroker.Ifthe

clientdisconnectsungracefullyatsomepointlater(maybebecausehispowersourcedied),itcanletthebrokerdeliveramessage

tootherclients.ThisLWTmessagehasthesameformasanordinarymessageandgetsroutedviathesamemechanics.

Sendmessage:Turnontosendmessages.

Usedefault:Turnofftoenteryourowndefaultmessage.

Topic:Enterthetopicforthedefaultmessage.

Payload:Enterthecontentforthedefaultmessage.

Retain:SelecttokeepthestateofclientonthisTopic

QoS:ChangetheQoSlayerforthepacketow.

MQTTpublication

Usedefaulttopicprex:Selecttousethedefaulttopicprex,thatisdenedinthedevicetopicprexintheMQTTclienttab.

Includetopicname:SelecttoincludethetopicthatdescribestheconditionintheMQTTtopic.

Includetopicnamespaces:SelecttoincludeONVIFtopicnamespacesintheMQTTtopic.

Includeserialnumber:Selecttoincludethedevice’sserialnumberintheMQTTpayload.

Addcondition:Clicktoaddacondition.

Retain:DeneswhichMQTTmessagesaresentasretained.

•None:Sendallmessagesasnon-retained.

•Property:Sendonlystatefulmessagesasretained.

•All:Sendbothstatefulandstatelessmessagesasretained.

QoS:SelectthedesiredlevelfortheMQTTpublication.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

MQTTsubscriptions

Addsubscription:ClicktoaddanewMQTTsubscription.

Subscriptionlter:EntertheMQTTtopicthatyouwanttosubscribeto.

Usedevicetopicprex:AddthesubscriptionlterasprextotheMQTTtopic.

Subscriptiontype:

•Stateless:SelecttoconvertMQTTmessagesintoastatelessmessage.

•Stateful:SelecttoconvertMQTTmessagesintoacondition.Thepayloadisusedasthestate.

QoS:SelectthedesiredlevelfortheMQTTsubscription.

Storage

Networkstorage

Addnetworkstorage:Clicktoaddanetworksharewhereyoucansaverecordings.

•Address:EntertheIPaddressorhostnameofthehostserver,typicallyaNAS(NetworkAttachedStorage).We

recommendyoutocongurethehosttouseaxedIPaddress(notDHCPsinceadynamicIPaddresscanchange)or

thatyouuseDNS.WindowsSMB/CIFSnamesarenotsupported.

•Networkshare:Enterthenameofthesharedlocationonthehostserver.SeveralAxisdevicescanusethesame

networkshare,sinceeachdevicegetsitsownfolder.

•User:Iftheserverrequiresalogin,entertheusername.Tologintoaspecicdomainserver,type

DOMAIN\username.

•Password:Iftheserverrequiresalogin,enterthepassword.

•SMBversion:SelecttheSMBstorageprotocolversiontoconnecttotheNAS.IfyouselectAuto,thedevicetries

tonegotiateoneofthesecureversionsSMB:3.02,3.0,or2.1.Select1.0or2.0toconnecttoolderNASthatdon’t

supporthigherversions.YoucanreadmoreaboutSMBsupportinAxisdeviceshere.

•Addshareevenifconnectiontestfails:Selecttoaddthenetworkshareevenifanerrorisdiscoveredduringthe

connectiontest.Theerrorcanbe,forexample,thatyoudidn’tenterapasswordeventhoughtheserverrequiresone.

Removenetworkstorage:Clicktoremovetheconnectiontothenetworkshare.Thisremovesallsettingsforthenetworkshare.

Writeprotect:Turnontostopwritingtothenetworkshareandprotectrecordingsfrombeingremoved.Youcan’tformata

write-protectednetworkshare.

Ignore:Turnontostopstoringrecordingsonthenetworkshare.

Retentiontime:Selecthowlongtokeeprecordings,tolimittheamountofoldrecordingsortocomplywithregulationsregarding

datastorage.Ifthenetworkstoragebecomesfull,oldrecordingsareremovedbeforetheselectedtimeperiodhaspassed.

Tools

•Testconnection:Testtheconnectiontothenetworkshare.

•Format:Formatthenetworkshare,forexamplewhenyouneedtoquicklyerasealldata.cifsistheavailablele

systemoption.

ClickUsetooltoactivatetheselectedtool.

Onboardstorage

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

Important

Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhilethedeviceisrunning.UnmounttheSD

cardbeforeyouremoveit.

Unmount:ClicktosafelyremovetheSDcard.

Writeprotect:TurnontostopwritingtotheSDcardandprotectrecordingsfrombeingremoved.Youcan’tformata

write-protectedSDcard.

Autoformat:TurnontoautomaticallyformatanewlyinsertedSDcard.Itformatsthelesystemintoext4.

Ignore:TurnontostopstoringrecordingsontheSDcard.WhenyouignoretheSDcard,thedevicenolongerrecognizesthatthe

cardexists.Thesettingisonlyavailableforadministrators.

Retentiontime:Selecthowlongtokeeprecordings,tolimittheamountofoldrecordingsortocomplywithregulationsregarding

datastorage.IftheSDcardbecomesfull,oldrecordingsareremovedbeforetheselectedtimeperiodhaspassed.

Tools

•Check:CheckforerrorsontheSDcard.Thisonlyworksfortheext4lesystem.

•Repair:Repairerrorsintheext4lesystem.TorepairanSDcardwiththeVFATlesystem,ejecttheSDcard,insertit

inacomputerandperformadiskrepair.

•Format:FormattheSDcard,forexamplewhenyouneedtochangethelesystemorquicklyerasealldata.VFAT

andext4arethetwoavailablelesystemoptions.Therecommendedformatisext4,duetoitsresilienceagainst

datalossifthecardisejectedorifthereisanabruptpowerloss.However,youneedathird-partyext4driveror

applicationtoaccessthelesystemfromWindows®.

•Encrypt:UsethistooltoformattheSDcardandenableencryption.EncryptdeletesalldatastoredontheSDcard.

AfterusingEncryptdatathat’sstoredontheSDcardisprotectedusingencryption.

•Decrypt:UsethistooltoformattheSDcardwithoutencryption.DecryptdeletesalldatastoredontheSDcard.After

usingDecryptdatathat’sstoredontheSDcardisnotprotectedusingencryption.

•Changepassword:ChangethepasswordrequiredtoencrypttheSDcard.

ClickUsetooltoactivatetheselectedtool.

Weartrigger:SetavaluefortheSDcardwearlevelatwhichyouwanttotriggeranaction.Thewearlevelrangesfrom0–200%.

AnewSDcardthathasneverbeenusedhasawearlevelof0%.Awearlevelof100%indicatesthattheSDcardiscloseto

itsexpectedlifetime.Whenthewear-levelreaches200%thereisahighriskoftheSDcardmalfunctioning.Werecommend

settingtheweartriggerbetween80–90%.ThisgivesyoutimetodownloadanyrecordingsaswellasreplacetheSDcardin

timebeforeitpotentiallywearsout.Theweartriggerallowsyoutosetupaneventandgetanoticationwhenthewear

levelreachesyoursetvalue.

SIP

SIPsettings

SessionInitiationProtocol(SIP)isusedforinteractivecommunicationsessionsbetweenusers.Thesessionscanincludeaudio

andvideo.

EnableSIP:CheckthisoptiontomakeitpossibletoinitiateandreceiveSIPcalls.

Allowincomingcalls:CheckthisoptiontoallowincomingcallsfromotherSIPdevices.

Callhandling

•Calltimeout:Setthemaximumtimeacallcanlastbeforeitendsifthereisnoanswer(max10min).

•Incomingcallduration:Setthemaximumtimeanincomingcallcanlast(max10min).

•Endcallsafter:Setthemaximumtimethatacallcanlast(max60min).SelectInnitecalldurationifyoudon’t

wanttolimitthelengthofacall.

Ports

Aportnumbermustbebetween1024and65535.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

•SIPport:ThenetworkportusedforSIPcommunication.Thesignalingtrafcthroughthisportisnon-encrypted.

Thedefaultportnumberis5060.Enteradifferentportnumberifrequired.

•TLSport:ThenetworkportusedforencryptedSIPcommunication.Thesignalingtrafcthroughthisportisencrypted

withTransportLayerSecurity(TLS).Thedefaultportnumberis5061.Enteradifferentportnumberifrequired.

•RTPstartport:ThenetworkportusedfortherstRTPmediastreaminaSIPcall.Thedefaultstartportnumberis

4000.SomerewallsblockRTPtrafconcertainportnumbers.

NATtraversal

UseNAT(NetworkAddressTranslation)traversalwhenthedeviceislocatedonanprivatenetwork(LAN)andyouwantto

makeitavailablefromoutsideofthatnetwork.

Note

ForNATtraversaltowork,theroutermustsupportit.TheroutermustalsosupportUPnP®.

EachNATtraversalprotocolcanbeusedseparatelyorindifferentcombinationsdependingonthenetworkenvironment.

•ICE:TheICE(InteractiveConnectivityEstablishment)protocolincreasesthechancesofndingthemostefcient

pathtosuccessfulcommunicationbetweenpeerdevices.IfyoualsoenableSTUNandTURN,youimprovetheICE

protocol’schances.

•STUN:STUN(SessionTraversalUtilitiesforNAT)isaclient-servernetworkprotocolthatletsthedevicedetermineif

itislocatedbehindaNATorrewall,andifsoobtainthemappedpublicIPaddressandportnumberallocatedfor

connectionstoremotehosts.EntertheSTUNserveraddress,forexample,anIPaddress.

•TURN:TURN(TraversalUsingRelaysaroundNAT)isaprotocolthatletsadevicebehindaNATrouterorrewallreceive

incomingdatafromotherhostsoverTCPorUDP.EntertheTURNserveraddressandthelogininformation.

Audioandvideo

•Audiocodecpriority:SelectatleastoneaudiocodecwiththedesiredaudioqualityforSIPcalls.Drag-and-dropto

changethepriority.

Note

Theselectedcodecsmustmatchthecallrecipientcodec,sincetherecipientcodecisdecisivewhenacallismade.

•Audiodirection:Selectallowedaudiodirections.

•H.264packetizationmode:Selectwhichpacketizationmodetouse.

-Auto:(Recommended)Thedevicedecideswhichpacketizationmodetouse.

-None:Nopacketizationmodeisset.Thismodeisofteninterpretedasmode0.

-0:Non-interleavedmode.

-1:SingleNALunitmode.

•Videodirection:Selectallowedvideodirections.

Additional

•UDP-to-TCPswitching:SelecttoallowcallstoswitchtransportprotocolsfromUDP(UserDatagramProtocol)toTCP

(TransmissionControlProtocol)temporarily.Thereasonforswitchingistoavoidfragmentation,andtheswitchcan

takeplaceifarequestiswithin200bytesofthemaximumtransmissionunit(MTU)orlargerthan1300bytes.

•Allowviarewrite:SelecttosendthelocalIPaddressinsteadoftherouter'spublicIPaddress.

•Allowcontactrewrite:SelecttosendthelocalIPaddressinsteadoftherouter'spublicIPaddress.

•Registerwithserverevery:SethowoftenyouwantthedevicetoregisterwiththeSIPserverfortheexisting

SIPaccounts.

•DTMFpayloadtype:ChangesthedefaultpayloadtypeforDTMF.

SIPaccounts

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

AllcurrentSIPaccountsarelistedunderSIPaccounts.Forregisteredaccounts,thecoloredcircleletsyouknowthestatus.

TheaccountissuccessfullyregisteredwiththeSIPserver.

Thereisaproblemwiththeaccount.Possiblereasonscanbeauthorizationfailure,thattheaccountcredentialsarewrong,

orthattheSIPservercan’tndtheaccount.

Thepeertopeer(default)accountisanautomaticallycreatedaccount.Youcandeleteitifyoucreateatleastoneotheraccount

andsetthataccountasdefault.ThedefaultaccountisalwaysusedwhenaVAPIX®ApplicationProgrammingInterface(API)call

ismadewithoutspecifyingwhichSIPaccounttocallfrom.

Account:ClicktocreateanewSIPaccount.

•Active:Selecttobeabletousetheaccount.

•Makedefault:Selecttomakethisthedefaultaccount.Theremustbeadefaultaccount,andtherecanonly

beonedefaultaccount.

•Name:Enteradescriptivename.Thiscan,forexample,bearstandlastname,arole,oralocation.Thenameis

notunique.

•UserID:Entertheuniqueextensionorphonenumberassignedtothedevice.

•Peer-to-peer:UsefordirectcallstoanotherSIPdeviceonthelocalnetwork.

•Registered:UseforcallstoSIPdevicesoutsidethelocalnetwork,throughaSIPserver.

•Domain:Ifavailable,enterthepublicdomainname.ItwillbeshownaspartoftheSIPaddresswhencallingother

accounts.

•Password:EnterthepasswordassociatedwiththeSIPaccountforauthenticatingagainsttheSIPserver.

•AuthenticationID:EntertheauthenticationIDusedforauthenticatingagainsttheSIPserver.Ifitisthesameasthe

userID,youdon’tneedtoentertheauthenticationID.

•CallerID:Thenamewhichispresentedtotherecipientofcallsfromthedevice.

•Registrar:EntertheIPaddressfortheregistrar.

•Transportmode:SelecttheSIPtransportmodefortheaccount:UPD,TCP,orTLS.WhenyouselectTLS,yougetthe

optiontousemediaencryption.

•Mediaencryption(onlywithtransportmodeTLS):Selectthetypeofencryptionformedia(audioandvideo)inSIPcalls.

•Certicate(onlywithtransportmodeTLS):Selectacerticate.

•Verifyservercerticate(onlywithtransportmodeTLS):Checktoverifytheservercerticate.

•SecondarySIPserver:TurnonifyouwantthedevicetotrytoregisteronasecondarySIPserverifregistration

ontheprimarySIPserverfails.

•Answerautomatically:Selecttoautomaticallyansweranincomingcall.

•SIPsecure:SelecttouseSecureSessionInitiationProtocol(SIPS).SIPSusestheTLStransportmodetoencrypttrafc.

•Proxies

Proxy:Clicktoaddaproxy.

-Prioritize:Ifyouhaveaddedtwoormoreproxies,clicktoprioritizethem.

-Serveraddress:EntertheIPaddressoftheSIPproxyserver.

-Username:Ifrequired,entertheusernamefortheSIPproxyserver.

-Password:Ifrequired,enterthepasswordfortheSIPproxyserver.

•Video

-Viewarea:Selecttheviewareatouseforvideocalls.Ifyouselectnone,thenativeviewisused.

-Resolution:Selecttheresolutiontouseforvideocalls.Theresolutionaffectstherequiredbandwidth.

-Framerate:Selectthenumberofframespersecondforvideocalls.Theframerateaffectstherequired

bandwidth.

-H.264prole:Selecttheproletouseforvideocalls.

•DTMF

-UseRTP(RFC2833):Selecttoallowdual-tonemultifrequency(DTMF)signaling,othertonesignalsand

telephonyeventsinRTPpackets.

-UseSIPINFO(RFC2976):SelecttoincludetheINFOmethodtotheSIPprotocol.TheINFOmethodadds

optionalapplicationlayerinformation,generallyrelatedtothesession.

DTMFsequence:Clicktoaddanactionruletriggeredbytouch-tone.Youmustactivatetheaction

ruleintheEventstab.

-Sequence:Enterthecharacterstotriggertheactionrule.Allowedcharacters:0–9,A-D,#,and*.

-Description:Enteradescriptionoftheactiontobetriggered.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

SIPtestcall

SIPaccount:Selectwhichaccounttomakethetestcallfrom.

SIPaddress:EnteraSIPaddressandclick

tomakeatestcallandverifythattheaccountworks.

Streamproles

Clicktocreateandsavegroupsofvideostreamsettings.Youcanusethesettingsindifferentsituations,forexamplein

continuousrecordingorwhenyouuseactionrulestorecord.

ONVIF

ONVIFusers

ONVIF(OpenNetworkVideoInterfaceForum)isaglobalinterfacestandardthatmakesiteasierforend-users,integrators,

consultants,andmanufacturerstotakeadvantageofthepossibilitiesofferedbynetworkvideotechnology.ONVIFenables

interoperabilitybetweendifferentvendorproducts,increasedexibility,reducedcostandfuture-proofsystems.

Adduser:ClicktoaddanewONVIFuser.

Username:Enterauniqueusername.

Newpassword:Enterapasswordfortheuser.Passwordsmustbe1to64characterslong.OnlyASCIIprintablecharacters(code

32to126)areallowedinthepassword,forexampleletters,numbers,punctuation,andsomesymbols.

Repeatpassword:Enterthesamepasswordagain

Role:

•Administrator:Hasfullaccesstoallsettings.Administratorscanalsoadd,update,andremoveotherusers.

•Operator:Hasaccesstoallsettingsexcept:

-AllSystemsettings.

-Addingapps.

•Mediauser:Allowsaccesstothevideostreamonly.

Thecontextmenucontains:

Updateuser:Edittheuser’sproperties.

Deleteuser:Deletetheuser.Youcan’tdeletetherootuser.

BycreatinganONVIFuser,youautomaticallyenableONVIFcommunication.UsetheusernameandpasswordforallONVIF

communicationwiththedevice.FormoreinformationseetheAxisDeveloperCommunityataxis.com.

ONVIFmediaproles

AnONVIFmediaproleconsistsofasetofcongurationsthatyoucanusetochangemediastreamsettings.

Addmediaprole:ClicktoaddanewONVIFmediaprole.

prole_x:Clickaproletoedit.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

Analyticsmetadata

Metadataproducers

Metadataproducersliststhechannelsusedbyappsandthemetadatatheyarestreamingfromthedevice.

Producer:Theappproducingthemetadata.

Channel:Thechannelusedbytheapp.Checktoenablethemetadatastream.Unchecktodisablethestreamforcompatibility

orresourcesmanagementreasons.

Detectors

Cameratampering

Thecameratamperingdetectorgeneratesanalarmwhenthescenechanges,forexamplebecausethelensiscovered,sprayed

orseverelyputoutoffocus,andthetimeinTriggerafterhaspassed.Thetamperingdetectoronlyactivateswhenthecamera

hasnotmovedforatleast10seconds.Duringthisperiodthedetectorsetsupascenemodeltouseasacomparisontodetect

tamperingincurrentimages.Forthescenemodeltobesetupproperly,makesurethatthecameraisinfocus,thelighting

conditionsarecorrect,andthecameradoesn’tpointatascenethatlackscontours,forexampleablankwall.Cameratampering

canbeusedasaconditiontotriggeractions.

Triggerafter:Entertheminimumtimethatthetamperingconditionsmustbeactivebeforethealarmtriggers.Thiscanhelp

preventfalsealarmsforknownconditionsthataffecttheimage.

Triggerondarkimages:Itisverydifculttogeneratealarmswhenthecameralensissprayed,sinceitisimpossibletodistinguish

thateventfromothersituationswheretheimageturnsdarkinasimilarway,forexamplewhenthelightingconditionschange.

Turnonthisparametertogeneratealarmsforallcaseswheretheimageturnsdark.Whenit’sturnedoff,thedevicedoesn’t

generateanyalarmwhentheimageturnsdark.

Audiodetection

Thesesettingsareavailableforeachaudioinput.

Soundlevel:Adjustthesoundleveltoavaluefrom0–100,where0isthemostsensitiveand100theleastsensitive.Usethe

activityindicatorasaguidewhenyousetthesoundlevel.Whenyoucreateevents,youcanusethesoundlevelasacondition.

Youcanchoosetotriggeranactionifthesoundlevelrisesabove,fallsbeloworpassesthesetvalue.

Shockdetection

Shockdetector:Turnontogenerateanalarmifthedeviceishitbyanobjectorifitistamperedwith.

Sensitivitylevel:Movetheslidertoadjustthesensitivitylevelatwhichthedeviceshouldgenerateanalarm.Alowvalue

meansthatthedeviceonlygeneratesanalarmifthehitispowerful.Ahighvaluemeansthatthedevicegeneratesanalarm

evenwithmildtampering.

Accessories

I/Oports

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

Usedigitalinputtoconnectexternaldevicesthatcantogglebetweenanopenandclosedcircuit,forexamplePIRsensors,dooror

windowcontacts,andglassbreakdetectors.

UsedigitaloutputtoconnectexternaldevicessuchasrelaysandLEDs.YoucanactivateconnecteddevicesthroughtheVAPIX®

ApplicationProgrammingInterfaceorinthedeviceinterface.

Port

Name:Editthetexttorenametheport.

Direction:

indicatesthattheportisaninputport.indicatesthatit’sanoutputport.Iftheportiscongurable,

youcanclicktheiconstochangebetweeninputandoutput.

Normalstate:Click

opencircuit,andforclosedcircuit.

Currentstate:Showsthecurrentstateoftheport.Theinputoroutputisactivatedwhenthecurrentstateisdifferentfromthe

normalstate.Aninputonthedevicehasanopencircuitwhenit’sdisconnectedorwhenthereisavoltageabove1VDC.

Note

Duringrestarttheoutputcircuitisopen.Whentherestartiscomplete,thecircuitgoesbacktothenormalposition.Ifyou

changeanysettingsonthispage,theoutputcircuitsgobacktotheirnormalpositionsregardlessofanyactivetriggers.

Supervised

:Turnontomakeitpossibletodetectandtriggeractionsifsomeonetamperswiththeconnectiontodigital

I/Odevices.Inadditiontodetectingifaninputisopenorclosed,youcanalsodetectifsomeonehastamperedwithit(thatis,cut

orshorted).Tosupervisetheconnectionrequiresadditionalhardware(end-of-lineresistors)intheexternalI/Oloop.

Logs

Reportsandlogs

Reports

•Viewthedeviceserverreport:Clicktoshowinformationabouttheproductstatusinapop-upwindow.TheAccess

LogisautomaticallyincludedintheServerReport.

•Downloadthedeviceserverreport:Clicktodownloadtheserverreport.Itcreatesa.ziplethatcontainsacomplete

serverreporttextleinUTF–8format,aswellasasnapshotofthecurrentliveviewimage.Alwaysincludetheserver

report.ziplewhenyoucontactsupport.

•Downloadthecrashreport:Clicktodownloadanarchivewithdetailedinformationabouttheserver'sstatus.The

crashreportcontainsinformationthatisintheserverreportaswellasdetaileddebuginformation.Thisreportmight

containsensitiveinformationsuchasnetworktraces.Itcantakeseveralminutestogeneratethereport.

Logs

•Viewthesystemlog:Clicktoshowinformationaboutsystemeventssuchasdevicestartup,warningsandcritical

messages.

•Viewtheaccesslog:Clicktoshowallfailedattemptstoaccessthedevice,forexamplewhenawronglogin

passwordisused.

Networktrace

Important

Anetworktracelemightcontainsensitiveinformation,forexamplecerticatesorpasswords.

Anetworktracelecanhelpyoutroubleshootproblemsbyrecordingactivityonthenetwork.Selectthedurationofthetracein

secondsorminutes,andclickDownload.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

Remotesystemlog

Syslogisastandardformessagelogging.Itallowsseparationofthesoftwarethatgeneratesmessages,thesystemthatstores

them,andthesoftwarethatreportsandanalyzesthem.Eachmessageislabeledwithafacilitycode,whichindicatesthesoftware

typegeneratingthemessage,andassignedaseveritylevel.

Server:Clicktoaddanewserver.

Host:EnterthehostnameorIPaddressoftheserver.

Format:Selectwhichsyslogmessageformattouse.

•RFC3164

•RFC5424

Protocol:Selecttheprotocolandporttouse:

•UDP(Defaultportis514)

•TCP(Defaultportis601)

•TLS(Defaultportis6514)

Severity:Selectwhichmessagestosendwhentriggered.

CAcerticateset:Seethecurrentsettingsoraddacerticate.

Plaincong

PlaincongisforadvanceduserswithexperienceofAxisdeviceconguration.Mostparameterscanbesetandeditedfrom

thispage.

Maintenance

Restart:Restartthedevice.Thisdoesnotaffectanyofthecurrentsettings.Runningapplicationsrestartautomatically.

Restore:Returnmostsettingstothefactorydefaultvalues.Afterwardsyoumustrecongurethedeviceandapps,reinstallany

appsthatdidn’tcomepreinstalled,andrecreateanyeventsandPTZpresets.

Important

Theonlysettingssavedafterrestoreare:

•Bootprotocol(DHCPorstatic)

•StaticIPaddress

•Defaultrouter

•Subnetmask

•802.1Xsettings

•O3Csettings

Factorydefault:Returnallsettingstothefactorydefaultvalues.AfterwardsyoumustresettheIPaddresstomakethedevice

accessible.

Note

AllAxisdevicermwareisdigitallysignedtoensurethatyouonlyinstallveriedrmwareonyourdevice.Thisfurther

increasestheoverallminimumcybersecuritylevelofAxisdevices.Formoreinformation,seethewhitepaper“Signed

rmware,secureboot,andsecurityofprivatekeys”ataxis.com.

AXISQ3538–SLVEDomeCamera

Thedeviceinterface

Firmwareupgrade:Upgradetoanewrmwareversion.Newrmwarereleasescancontainimprovedfunctionality,bug

xes,andcompletelynewfeatures.Werecommendyoutoalwaysusethelatestrelease.Todownloadthelatestrelease,go

toaxis.com/support.

Whenyouupgrade,youcanchoosebetweenthreeoptions:

•Standardupgrade:Upgradetothenewrmwareversion.

•Factorydefault:Upgradeandreturnallsettingstothefactorydefaultvalues.Whenyouchoosethisoption,youcan’t

reverttothepreviousrmwareversionaftertheupgrade.

•Autorollback:Upgradeandconrmtheupgradewithinthesettime.Ifyoudon’tconrm,thedevicerevertstothe

previousrmwareversion.

Firmwarerollback:Reverttothepreviouslyinstalledrmwareversion.

AXISQ3538–SLVEDomeCamera

Learnmore

Viewarea

Aviewareaisacroppedpartofthefullview.Youcanstreamandstoreviewareasinsteadofthefullviewtominimizebandwidth

andstorageneeds.IfyouenablePTZforaviewarea,youcanpan,tiltandzoomwithinit.Byusingviewareasyoucanremoveparts

ofthefullview,forexample,thesky.

Whenyousetupaviewarea,werecommendyoutosetthevideostreamresolutiontothesamesizeasorsmallerthantheviewarea

size.Ifyousetthevideostreamresolutionlargerthantheviewareasizeitimpliesdigitallyscaledupvideoaftersensorcapture,

whichrequiresmorebandwidthwithoutaddingimageinformation.

Capturemodes

Acapturemodeisapresetcongurationthatdeneshowthecameracapturesimages.Thecapturemodesettingcanaffectthe

camera’seldofviewandaspectratio.Theshutterspeedcanalsobeaffected,whichinturnaffectsthelightsensitivity.

Thelowerresolutioncapturemodemightbesampledfromtheoriginalresolution,oritmightbecroppedoutfromtheoriginal,in

whichcasetheeldofviewcouldalsobeaffected.

Theimageshowshowtheeldofviewandaspectratiocanchangebetweentwodifferentcapturemodes.

Whatcapturemodetochoosedependsontherequirementsfortheframerateandresolutionofthespecicsurveillancesetup.For

specicationsaboutavailablecapturemodes,seetheproduct’sdatasheetataxis.com.

AXISQ3538–SLVEDomeCamera

Learnmore

Remotefocusandzoom

Theremotefocusandzoomfunctionalityallowsyoutomakefocusandzoomadjustmentstoyourcamerafromacomputer.Itisa

convenientwaytoensurethatthescene’sfocus,viewingangleandresolutionareoptimizedwithouthavingtovisitthecamera’s

installationlocation.

Privacymasks

Aprivacymaskisauser-denedareathatpreventsusersfromviewingapartofthemonitoredarea.Inthevideostream,privacy

masksappearasblocksofsolidcolororblurredimageelements.

You’llseetheprivacymaskonallsnapshots,recordedvideo,andlivestreams.

YoucanusetheVAPIX®applicationprogramminginterface(API)tohidetheprivacymasks.

Important

Ifyouusemultipleprivacymasksitmayaffecttheproduct’sperformance.

Youcancreateseveralprivacymasks.Themaximumnumberofmasksdependsonthecomplexityofallthemaskscombined.The

moreanchorpointsineachmask,thefewermasksyoucancreate.Eachmaskcanhave3to10anchorpoints.

Overlays

Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,

orduringproductinstallationandconguration.Youcanaddeithertextoranimage.

Streamingandstorage

Videocompressionformats

Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The

availableoptionsare:

MotionJPEG

MotionJPEG,orMJPEG,isadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen

displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion

videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.

TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage

containedinthestream.

H.264orMPEG-4Part10/AVC

Note

H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Toinstalladditionalunlicensed

copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.

H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion

JPEGformatandbyasmuchas50%comparedtoolderMPEGformats.Thismeansthatlessnetworkbandwidthandstoragespace

arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.

H.265orMPEG-HPart2/HEVC

H.265can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan25%comparedtoH.264.

AXISQ3538–SLVEDomeCamera

Learnmore

Note

•H.265islicensedtechnology.TheAxisproductincludesoneH.265viewingclientlicense.Installingadditionalunlicensed

copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.

•Mostwebbrowsersdon’tsupportH.265decodingandbecauseofthisthecameradoesn’tsupportitinitswebinterface.

InsteadyoucanuseavideomanagementsystemorapplicationsupportingH.265decoding.

HowdoImage,Stream,andStreamprolesettingsrelatetoeachother?

TheImagetabcontainscamerasettingsthataffectallvideostreamsfromtheproduct.Ifyouchangesomethinginthistab,it

immediatelyaffectsallvideostreamsandrecordings.

TheStreamtabcontainssettingsforvideostreams.Yougetthesesettingsifyourequestavideostreamfromtheproductanddon’t

specifyforexampleresolution,orframerate.WhenyouchangethesettingsintheStreamtab,itdoesn’taffectongoingstreams,but

itwilltakeeffectwhenyoustartanewstream.

TheStreamprolessettingsoverridethesettingsfromtheStreamtab.Ifyourequestastreamwithaspecicstreamprole,the

streamcontainsthesettingsofthatprole.Ifyourequestastreamwithoutspecifyingastreamprole,orrequestastreamprole

thatdoesn'texistintheproduct,thestreamcontainsthesettingsfromtheStreamtab.

Bitratecontrol

Bitratecontrolhelpsyoutomanagethebandwidthconsumptionofyourvideostream.

Variablebitrate(VBR)

Variablebitrateallowsthebandwidthconsumptiontovarydependingonthelevelofactivityinthescene.Themoreactivity,

themorebandwidthyouneed.Withvariablebitrateyouareguaranteedconstantimagequality,butyouneedtomakesure

youhavestoragemargins.

Maximumbitrate(MBR)

Maximumbitrateletsyousetatargetbitratetohandlebitratelimitationsinyoursystem.Youmightseeadeclineinimagequalityor

framerateastheinstantaneousbitrateiskeptbelowthespeciedtargetbitrate.Youcanchoosetoprioritizeeitherimagequality

orframerate.Werecommendthatyoucongurethetargetbitratetoahighervaluethantheexpectedbitrate.Thisgivesyoua

marginincasethereisahighlevelofactivityinthescene.

AXISQ3538–SLVEDomeCamera

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Targetbitrate

Averagebitrate(ABR)

Withaveragebitrate,thebitrateisautomaticallyadjustedoveralongerperiodoftime.Thisissoyoucanmeetthespeciedtarget

andprovidethebestvideoqualitybasedonyouravailablestorage.Bitrateishigherinsceneswithalotofactivity,comparedtostatic

scenes.Youaremorelikelytogetbetterimagequalitywheninsceneswithalotofactivityifyouusetheaveragebitrateoption.You

candenethetotalstoragerequiredtostorethevideostreamforaspeciedamountoftime(retentiontime)whenimagequalityis

adjustedtomeetthespeciedtargetbitrate.Specifytheaveragebitratesettingsinoneofthefollowingways:

•Tocalculatetheestimatedstorageneed,setthetargetbitrateandtheretentiontime.

•Tocalculatetheaveragebitrate,basedonavailablestorageandrequiredretentiontime,usethetargetbitratecalculator.

kbit/s

Targetbitrate

Actualaveragebitrate

Youcanalsoturnonmaximumbitrateandspecifyatargetbitratewithintheaveragebitrateoption.

AXISQ3538–SLVEDomeCamera

Learnmore

kbit/s

Targetbitrate

Actualaveragebitrate

Applications

AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications

forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications.

TondtheusermanualsforAxisapplications,gotohelp.axis.com.

Note

•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain

combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify

thattheapplicationsworktogetherbeforedeployment.

Towatchthisvideo,gotothewebversionofthisdocument.

help.axis.com/?&piaId=76243&section=about-applications

Howtodownloadandinstallanapplication

AXISQ3538–SLVEDomeCamera

Learnmore

Towatchthisvideo,gotothewebversionofthisdocument.

help.axis.com/?&piaId=76243&section=about-applications

Howtoactivateanapplicationlicencecodeonadevice

AXISObjectAnalytics

AXISObjectAnalyticsisananalyticapplicationthatcomespreinstalledonthecamera.Itdetectsobjectsthatmoveinthesceneand

classiesthemas,forexample,humansorvehicles.Youcansetuptheapplicationtosendalarmsfordifferenttypesofobjects.To

ndoutmoreabouthowtheapplicationworks,seetheusermanual.

Security

TPMmodule

TheTPM(TrustedPlatformModule)isacomponentthatprovidescryptographicfeaturestoprotectinformationfromunauthorized

access.Itisalwaysactivatedandtherearenosettingsyoucanchange.

AxisEdgeVault

AxisEdgeVaultisahardwarecomponentthatprovidescryptographicstorageandcryptographicfeaturestoprotecttheinstalledAxis

deviceIDfromunauthorizeduseoraccess.Thisidentityisuniqueforeachproductandisdesignedtoprovetheoriginofthedevice.

AxisdeviceIDisusedtoimplementsecuredeviceidenticationaccordingtoIEEE802.1AR.

AxisEdgeVaultisalwaysactivatedandtherearenosettingsyoucanchange.

AXISQ3538–SLVEDomeCamera

Speciﬁcations

Productoverview

Domecover

Camera

Housing

Mountingbracket

Networkconnector

Controlbutton

I/Oconnector

Audioin/outconnectors

Powerconnector

IRLED

Lightsensor

SDcardslot

Levelingassistant

LEDindicators

StatusLED

Indication

Unlit

Connectionandnormaloperation.

GreenShowssteadygreenfor10secondsfornormaloperationafterstartupcompleted.

Amber

Steadyduringstartup.Flashesduringrmwareupgradeorresettofactorydefault.

Amber/RedFlashesamber/redifnetworkconnectionisunavailableorlost.

StatusLEDbehaviorandbuzzersignalforlevelingassistant

Forinformationonthefunctionbuttonusedforlevelingtheimage,seepage53.

Color

Buzzer

Cameraposition

Fixedgreen

Continuousbeep

Level

FlashinggreenFastbeepsAlmostlevel

FlashingorangeMediumbeepsNotlevel

Flashingred

Slowbeeps

Farfromlevel

AXISQ3538–SLVEDomeCamera

Speciﬁcations

SDcardslot

NO NO

TICE TICE

TICE

•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe

SDcard.Useyourngerstoinsertandremovethecard.

•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.UnmounttheSDcard

fromtheproduct’swebpagebeforeremoval.

ThisproductsupportsmicroSD/microSDHC/microSDXCcards.

ForSDcardrecommendations,seeaxis.com.

microSD,microSDHC,andmicroSDXCLogosaretrademarksofSD-3CLLC.microSD,microSDHC,microSDXCare

trademarksorregisteredtrademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.

Buttons

FunctionButton

Thefunctionbuttonhasmultiplefunctions:

•AslevelingAssistant–Thisfunctionhelpstoensuretheimageislevel.Pressthebuttonforabout2secondstostartthe

levelingassistantandpressagaintostop.ThestatusLED(see)andbuzzersignalassistlevelingoftheimage.Theimageis

levelwhenthebuzzerbeepscontinuously.

•ToviewtheStatusLED–PressthebuttononcetolightuptheStatusLEDs.Pressagaintoturnthemoff.TheLEDs

willturnoffautomaticallyafter10seconds.

Connectors

Networkconnector

RJ45EthernetconnectorwithPoweroverEthernet(PoE).

Audioconnector

•Audioin–3.5mminputforamonomicrophone,oraline-inmonosignal(leftchannelisusedfromastereosignal).

•Audioout–3.5mmoutputforaudio(linelevel)thatcanbeconnectedtoapublicaddress(PA)systemoranactive

speakerwithabuilt-inamplier.Astereoconnectormustbeusedforaudioout.

Audioinput

1Tip2Ring

3Sleeve

Unbalancedmicrophone(withorwithoutelectret

power)orline

Electretpowerifselected

Ground

Audiooutput

AXISQ3538–SLVEDomeCamera

Speciﬁcations

1Tip2Ring

3Sleeve

Channel1,unbalancedline,monoChannel1,unbalancedline,monoGround

Theexternalmicrophoneisusedwhenconnected.

I/Oconnector

UsetheI/Oconnectorwithexternaldevicesincombinationwith,forexample,motiondetection,eventtriggering,andalarm

notications.Inadditiontothe0VDCreferencepointandpower(DCoutput),theI/Oconnectorprovidestheinterfaceto:

Digitalinput-Forconnectingdevicesthatcantogglebetweenanopenandclosedcircuit,forexamplePIRsensors,door/window

contacts,andglassbreakdetectors.

Supervisedinput-Enablespossibilitytodetecttamperingonadigitalinput.

Digitaloutput-ForconnectingexternaldevicessuchasrelaysandLEDs.ConnecteddevicescanbeactivatedbytheVAPIX®

ApplicationProgrammingInterface,throughaneventorfromtheproduct’swebpage.

4-pinterminalblock

FunctionPinNotes

Specications

DCground

0VDC

DCoutput

Canbeusedtopowerauxiliaryequipment.

Note:Thispincanonlybeusedaspowerout.

12VDC

Maxload=50mA

DigitalinputorSupervisedinput–Connecttopin1toactivate,or

leaveoating(unconnected)todeactivate.Tousesupervisedinput,

installend-of-lineresistors.Seeconnectiondiagramforinformation

abouthowtoconnecttheresistors.

0tomax30VDC

Congurable

(InputorOutput)

3–4

Digitaloutput–Internallyconnectedtopin1(DCground)when

active,andoating(unconnected)wheninactive.Ifusedwithan

inductiveload,e.g.,arelay,connectadiodeinparallelwiththeload,

toprotectagainstvoltagetransients.

0tomax30VDC,opendrain,

100mA

Example

AXISQ3538–SLVEDomeCamera

Speciﬁcations

DCground

DCoutput12V,max50mA

I/Oconguredassupervisedinput

I/Oconguredasoutput

Powerconnector

2-pinterminalblockforDCpowerinput.UseaSafetyExtraLowVoltage(SELV)compliantlimitedpowersource(LPS)witheither

aratedoutputpowerlimitedto≤100Woraratedoutputcurrentlimitedto≤5A.

AXISQ3538–SLVEDomeCamera

Cleaningrecommendations

NO NO

TICE TICE

TICE

Neveruseharshdetergent,forexamplegasoline,benzene,oracetone.

1.Useacanofcompressedairtoremoveanydustorloosedirtfromthedevice.

2.Ifnecessary,cleanthelenswithasoftclothdampenedwithlukewarmwater.

Note

Avoidcleaningindirectsunlightoratelevatedtemperatures,asthismaycausestainswhenthewaterdropletsdry.

AXISQ3538–SLVEDomeCamera

Troubleshooting

Resettofactorydefaultsettings

Important

Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to

thefactorydefaultvalues.

Toresettheproducttothefactorydefaultsettings:

1.Disconnectpowerfromtheproduct.

2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage52.

3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.

4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset

tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90.

5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthedevice.

Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support.

Youcanalsoresetparameterstofactorydefaultthroughthedevice’swebpage.GotoMaintenance>Factorydefaultandclick

Default.

Firmwareoptions

Axisoffersproductrmwaremanagementaccordingtoeithertheactivetrackorthelong-termsupport(LTS)tracks.Beingonthe

activetrackmeanscontinuouslygettingaccesstoallthelatestproductfeatures,whiletheLTStracksprovideaxedplatformwith

periodicreleasesfocusedmainlyonbugxesandsecurityupdates.

Usingrmwarefromtheactivetrackisrecommendedifyouwanttoaccessthenewestfeatures,orifyouuseAxisend-to-endsystem

offerings.TheLTStracksarerecommendedifyouusethird-partyintegrations,whicharenotcontinuouslyvalidatedagainstthelatest

activetrack.WithLTS,theproductscanmaintaincybersecuritywithoutintroducinganysignicantfunctionalchangesoraffecting

anyexistingintegrations.FormoredetailedinformationaboutAxisproductrmwarestrategy,gotoaxis.com/support/rmware.

Checkthecurrentrmwareversion

Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Whenyoutroubleshootaproblem,werecommend

youtostartbycheckingthecurrentrmwareversion.Thelatestrmwareversionmightcontainacorrectionthatxesyour

particularproblem.

Tocheckthecurrentrmware:

1.Gotothedeviceinterface>Status.

2.SeethermwareversionunderDeviceinfo.

Upgradethermware

Important

Preconguredandcustomizedsettingsaresavedwhenyouupgradethermware(providedthatthefeaturesareavailablein

thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.

Important

Makesurethedeviceremainsconnectedtothepowersourcethroughouttheupgradeprocess.

AXISQ3538–SLVEDomeCamera

Troubleshooting

Note

Whenyouupgradethedevicewiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality

available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeyouupgradethe

rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmware.

1.Downloadthermwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware.

2.Logintothedeviceasanadministrator.

3.GotoMaintenance>FirmwareupgradeandclickUpgrade.

Whentheupgradehasnished,theproductrestartsautomatically.

YoucanuseAXISDeviceManagertoupgrademultipledevicesatthesametime.Findoutmoreat

axis.com/products/axis-device-manager.

Technicalissues,clues,andsolutions

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.

Problemsupgradingthermware

FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason

isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele

correspondstoyourdeviceandtryagain.

Problemsafterrmware

upgrade

Ifyouexperienceproblemsafterarmwareupgrade,rollbacktothepreviouslyinstalledversion

fromtheMaintenancepage.

ProblemssettingtheIPaddress

Thedeviceislocatedona

differentsubnet

IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe

devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork

administratortoobtainanIPaddress.

TheIPaddressisbeingused

byanotherdevice

DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,

typepingandtheIPaddressofthedevice):

•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...

thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.

ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.

•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable

forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.

PossibleIPaddressconict

withanotherdeviceonthe

samesubnet

ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.

ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay

beproblemsaccessingthedevice.

Thedevicecan’tbeaccessedfromabrowser

Can’tlogin

WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting

tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.

Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettings.

SeeResettofactorydefaultsettingsonpage57.

AXISQ3538–SLVEDomeCamera

Troubleshooting

TheIPaddresshasbeen

changedbyDHCP

IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen

changed,useAXISIPUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify

thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).

Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support.

Certicateerrorwhenusing

IEEE802.1X

Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisdevicemustbe

synchronizedwithanNTPserver.GotoSystem>Dateandtime.

Thedeviceisaccessiblelocallybutnotexternally

Toaccessthedeviceexternally,werecommendyoutouseoneofthefollowingapplicationsforWindows

•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.

•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.

Forinstructionsanddownload,gotoaxis.com/vms.

Problemswithstreaming

MulticastH.264only

accessiblebylocalclients

Checkifyourroutersupportsmulticasting,orifyouneedtoconguretheroutersettingsbetween

theclientandthedevice.YoumightneedtoincreasetheTTL(TimeToLive)value.

NomulticastH.264

displayedintheclient

CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisdevice

arevalidforyournetwork.

Checkwithyournetworkadministratortoseeifthereisarewallthatpreventsviewing.

PoorrenderingofH.264

images

Ensurethatyourgraphicscardusesthelatestdriver.Youcanusuallydownloadthelatestdrivers

fromthemanufacturer’swebsite.

Colorsaturationisdifferent

inH.264andMotionJPEG

Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore

information.

Lowerframeratethan

expected

•SeePerformanceconsiderationsonpage59.

•Reducethenumberofapplicationsrunningontheclientcomputer.

•Limitthenumberofsimultaneousviewers.

•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.

•Lowertheimageresolution.

•Logintothedevice’swebpageandsetacapturemodethatprioritizesframerate.If

youchangethecapturemodetoprioritizeframerateitmightlowerthemaximum

resolution,dependingonthedeviceusedandcapturemodesavailable.

•Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)

oftheAxisdevice.

Can'tselectH.265encoding

inliveview

Webbrowsersdon’tsupportH.265decoding.Useavideomanagementsystemorapplication

thatsupportsH.265decoding.

Performanceconsiderations

Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors

affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe

CPUreachesitsmaximum,thisalsoaffectstheframerate.

Thefollowingfactorsarethemostimportanttoconsider:

•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe

bandwidth.

•RotatingtheimageintheGUIwillincreasetheproduct'sCPUload.

•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.

•AccessbylargenumbersofMotionJPEGorunicastH.265clientsaffectsthebandwidth.

AXISQ3538–SLVEDomeCamera

Troubleshooting

•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand

bandwidth.

Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat

streamsareidentical.

•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.

•AccessingMotionJPEGandH.265videostreamssimultaneouslyaffectsbothframerateandbandwidth.

•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.

•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.

•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.

•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.

•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand

thegeneralperformance.

Contactsupport

Contactsupportataxis.com/support.

UserManualVer.M1.6

AXISQ3538–SLVEDomeCameraDate:October2022

PartNo.T10186282

Axis 02463-001 Q3538-SLVE 8MP Stainless Steel Dome Camera

Product's Documents

User Manual

Specifications

Axis 02463-001 Questions and Answers