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2N TELEKOMUNIKACE a.s., www.2n.cz97/135
4.5.1 Troubleshooting
Question: The application cannot see any devices in the LAN mode.
Answer: Make sure that you are really connected to the LAN where the other
devices are installed. If you are, then check the settings of the other devices,
particularly the password. Make sure that the
2N IP Group Authentication
password matches the passwords of all the devices to be listed in the
application.
: sees a IP intercom in the LAN but cannot call it.QuestionThe application2N
:Answer Check whether automatic rejection of incoming calls is enabled in 2N IP
. Find this setting on the device web interface in the Services /
intercom
Telephone / Calls section. Make sure that automatic receiving of calls on SIP1 line
is enabled.
: The application video quality is low or video playing is jerky.Question
:Answer If you are not satisfied with the video quality, set a higher video
transmission rate and resolution for your . If your video
2N IP intercom
transmission is jerky or yielding artifacts, your LAN is probably overloaded. Try
to earmark a larger bandwidth for VoIP communication on your router or
acquire a router that supports the latest Wi-Fi standards (802.11n / 802.11ac).
The function may not be ideal with 802.11g.
If your questions still remain unanswered, use the following link please:
Nejčastěji řešené problémy najdete na stránkách .
faq.2n.cz
If you are 2N's registered partner or distributor, you can use the Technical Support
portal at .
support.2n.cz
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