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Axisbodywornsolution
Troubleshooting
Problem
CauseSolution
Outoflicenses.Checklicensesandbuy
additionallicensesifneeded.
Recordingshavethewrong
resolution.
Theimageresolutionsetting
inAXISBodyWornManager
iswrong.
Gotothecameraprolein
AXISBodyWornManager
andsetthecorrectimage
resolution.
Recordingisdeleted.Retentiontimeofthecontent
destinationisshort.For
example:Iftheretentiontime
onthecontentdestinationis
7days,andtherecordingon
thecamerais8daysoldwhen
docking,thentherecording
willbedeletedwhenitreaches
thecontentdestination.
Changetheretentiontimeon
thecontentdestinationtoa
highervalue.
Recordingistransferredfrom
cameratosystemcontroller,
butnotfromthesystem
controllertothecontent
destination.
Thecamerahasbeenremoved
fromthecontentdestination.
Renametheuserthatthe
cameraisassignedto,and
restartthesystemcontroller.
Can’tcompletepairing
Can’tconnecttobodyworn
camera
Can’tuseLiveview
Thewirelessrangebetween
themobiledeviceandthe
bodyworncameraislimited.
Keepthemobiledeviceand
thebodyworncameracloser
together.
Can'tseethefullUserIDin
thevisualwatermark.
Onlytherst12charactersof
theUserIDareshowninthe
visualwatermark.
IftheUserIDislongerthan
12characters,werecommend
includingthemostunique
partofitrst.
AXISBodyWornAssistant
Can’tconnecttobodyworn
camera.
Thepairingisremovedfrom
thebodywornsystem.
Contactthesystem
administratorandrequest
anewpairing.Onceyou
receivetheinformation
needed,opentheappand
tapthenewpairingicon
.
RFIDreaderTheLEDonthereaderdoesn’t
turngreenwhenconnectingit
tothesystemcontroller.
YouareusinganRFIDreader
thatisnotsupportedbythe
bodywornsystem.
UseExternalRFIDCard
Reader125kHz+13.56MHz
withNFC(USB)
47
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