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Axisbodywornsolution
Troubleshooting
Troubleshooting
Basictroubleshooting
Problem
CauseSolution
Cameraisinshippingmode.
Addthecameratothebody
wornsystem,seeAddcameras
onpage13
Cameradoesn'tturnon.
Cameraisoutofbattery.Chargethecamera,see
Chargingthecamera
Cameradoesn'trecord.
Camerastorageisfull(storage
statusisred).
Dockthecamera.
Recordingstarteddirectly
afterthecamerawasturned
on,ordirectlyafterthe
previousrecordingwasended.
-
Recordingstarteddirectly
afterthepreviousrecording
wasended.
-
Pre-buffervideoisnot
complete.Pre-buffertime
isshorterthanconguredin
AXISBodyWornManager.
Whenusingthemaximum
resolution1080pinvery
complexsceneswithalotof
movement,orinlowlight,the
pre-buffermemorycanget
full.
-
Imagelooksfoggy.Thelensisdirty.
Cleanthelens,seeCleaning
LEDdisplaydoesn'twork.
Cameraisinsilentmodewhich
turnsoffthedisplay.
Pressthetopbuttonfor2
seconds,seeDailyuse
Noaudioinrecordings.Audioisturnedoffinthe
cameraprole.
Makesureaudioisturnedon
inthecameraproleinAXIS
BodyWornManager.
Ofoadingrecordingsisslow.
Manysimultaneousofoads
affecttransferspeed.
CheckcamerastatusinAXIS
BodyWornManager.Waitfor
recordingstobetransferred.
Cameraisnotdiscoveredby
thesystemanddoesn’tappear
inAXISBodyWornManager
Thedockingstationis
connectedtothesystem
controllerthrougharouter.
EnableIPv6onthenetwork.
Nocameraisassignedtothe
userwhentheusertapsthe
RFIDtagonthereader(using
self-assign).
Noneofthecamerasare
currentlyreadyforuse.A
cameraisreadyforusewhen
ithasenoughstorageand
battery,andithasthesame
rmwareversionastherestof
thesystem.
Waituntilacameraisready
foruse.
Thetimeittakestoreceive
therstGPSpositionafter
startingthecameradepends
ontheoutdoorenvironment.
Forexample,tallbuildingsand
humidityintheatmosphere
-
Notrecordinglocationdata.
Bodyworncamera
45
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