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Troubleshooting/QA
Get noise when playing music?
• Bluetooth input mode: Try to use other Bluetooth devices. Weak or
unstable Bluetooth signal will cause this problem, try to place your
device nearer to the BT20A PRO.
• RCA input mode: Please change the audio cable to try.
•Try another RCA cable and make sure the audio cable is connected
correctly.
• Please unplug the RCA cable from the amplifier, and then turn it on to
try.
• Please change the audio source or other brand devices to try.
• Did you set the "treble" gain to the max? please turn the "Treble" gain
down.
• Make sure all cables are all securely in place and correctly
connected.
• Please keep this device away from other electronic devices.
All cables are connected, but there is no audio output?
• Check to make sure the indicator lights on the front panel of the
BT20A PRO and the power supply are both on.
• If the indicator light is on, please check if the volume knob is at the
minimum level. If yes, please turn up the volume.
• Make sure that the BT20A PRO is set to the input mode you want.
Note: Bluetooth input mode (The input mode indicator light will stay
on blue)
RCA input mode (The input mode indicator light will stay on red)
Input priority: The Bluetooth input mode first.
• Please check if the audio source is paused.
• Please try to change the sound source, cables, and speakers.
• Try restarting both your device and BT20A PRO, then connect again.
NOTE: Make sure that all the cables are completely pushed into the
device.
My Bluetooth device can’t be paired with the BT20A Pro?
• Check to make sure the BT20A PRO is powered on and the LED light
on the power adapter stays on.
• Ensure that the BT20A PRO is not paired with another device.
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