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29
TROUBLESHOOTING
ENGLISH
It won't charge. The vacuum cleaner is not properly inserted into the product.
• When the vacuum cleaner is properly inserted into the product, a beep
sounds. If the beep does not sound, reinsert the vacuum cleaner.
The auxiliary battery is not properly inserted into the product.
• Push in the auxiliary battery all the way. When the auxiliary battery is
properly inserted, the auxiliary battery icon flashes.
The product has a
strange smell.
The product is purchased within 3 months.
• The odors from manufacturing the product should be gone within 3
months.
The Vacuum Cleaner smells.
• After cleaning with the mop nozzle, the wet dust may emit an odor. After
finishing cleaning, remove the damp dust from the mop nozzle before
storing the vacuum.
• The pre-filter, exhaust filter, or large dust separator may smell after
washing if it isn’t dried completely. After washing with water, dry them
thoroughly in well-ventilated shade for at least 24 hours before using them
again.
The dust bag smells.
• If you clean foreign matter that smells (such as pet excrement) with an
vacuum cleaner, the vacuum may smell even if you do not have a full dust
bag. Replace the new dust bag even if it isn't full.
• If you have not replaced the dust bag for a long time, it may smell. Replace
it with a new dust bag even if it isn't full.
Two icons [dust
emptying (replace bag)
and auxiliary battery]
flash simultaneously.
The motor that holds the Vacuum Cleaner isn't working properly.
• Disconnect the power plug from the outlet and contact an LG Electronics
Service Centre.
The motor that opens and closes the Vacuum Cleaner dust bin cover isn't
working properly.
• Disconnect the power plug from the outlet and contact an LG Electronics
Service Centre.
Two icons (auxiliary
battery and auto
emptying) flash
simultaneously.
The motor that presses the Vacuum Cleaner dust bin cover separation
button isn't working properly.
• Disconnect the power plug from the outlet and contact an LG Electronics
Service Centre.
During the dust
emptying operation,
the dust emptying
notification flashes
red.
The dust bag is full.
• Throw away the used dust bag and replace it with a new dust bag.
Symptoms Possible Cause & Solution
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