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12 Eureka Customer Service HELPLINE 1-800-282-2886
Problem solving
Make sure vacuum is turned off and power cord is unplugged.
!
N O T I C E : Thermal cut-off
This vacuum cleaner has a special thermostat that protects the vacuum in case of motor
overheating. If the vacuum suddenly shuts off, proceed as follows: 1) Push the power switch
to off and unplug the vacuum. 2) Check the vacuum for a possible source of overheating such
as a full dust cup, blocked hose or clogged filter. If these conditions are found, fix them and
wait at least 30 minutes before attempting to use the vacuum. 3) A
fter the 30 minute period,
plug the vacuum back in and turn on the switch. If the vacuum still does not work, call the
Eureka customer service helpline
.
Problem
Solution
Motor will not start.
• Push plug securely into outlet, try another outlet or check
circuit breaker.
Press on On/Off pedal to turn vacuum on.
See detailed "thermal cut-off" instructions above.
•
•
Vacuum cleaner does
not clean carpet or
bare floor.
•
If cleaning on carpet make sure vacuum is reclined and
brushroll is turned on. Page 7.
Empty dust cup, clean and/or change filters regularly to
maintain suction. Pages 7 and 10.
Check brushroll for debris and clean if needed. Page 11.
•
•
No suction at the
end of hose.
• See other solutions above.
Remove clogs from the hose that restrict the airflow. Page 7.
•
Vacuum cleaner is
hard to push or pull.
•
If cleaning on carpet make sure vacuum is reclined and
brushroll is turned on. Page 7.
Check brushroll for debris and clean if needed. Page 11.
•
Brushroll
will not spin.
•
•
Vacuum must be reclined to spin. To recline vacuum step on
floor nozzle and pull handle backwards until you hear a click.
Then press brushroll control pedal to turn brushroll on or off.
Page 7.
Check brushroll for debris and clean if needed. Page 11.
Pet turbo brush
will not spin.
• Check pet turbo brush for debris. Page 8.
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