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28
P/N YRM276/YRM476-INST-FUL Rev C
Upon entering a PIN code and
pressing the key, the unit
responds "Wrong number of digits".
Upon entering a PIN code and
pressing the key, the red
padlock icon appears and there
are different tones.
Upon entering a PIN code and
pressing key, theunit displays
"invalid code" error or lock times
out with-out responding.
Symptom
Suggested Action
Touchscreen becomes active when pressed w/whole hand. Use a larger
area of the hand or fingers and verify contact with at least 3 areas.
If touchscreen numbers are visible, check to see if they respond
when pressed.
Check batteries are installed and oriented correctly (polarity) in the
battery case.
Check batteries are in good condition; replace batteries*if discharged.
Check to see if touchscreen harness is fully connectedand not pinched.
Programming Troubleshooting
Lock does not respond –
door is open and
accessible.
Lock does not respond –
door is locked and
inaccessible.
Unit is on for a while then shows
no reaction. Lights dim.
Unit chimes to indicate code
acceptance, but the door will
not open.
Unit operates to allow access, but
will not automatically re-lock.
PIN codes will not register.
The unit operates, but it
makes no sound.
The unit responds "Low Battery"
Batteries may be completely discharged.
Apply 9V battery to terminals below the touchscreen for backup power option.
Batteries do not have enough power. Replace batteries*.
Check the door gaps for any foreign objects between doorand frame.
Check that the wire harness is firmly connected to the PCB.
Check to see if Auto Re-lock Mode is enabled.
Disable Auto Re-lock Mode to lock the door (automatically).
If low battery indicator is lit (see below), change batteries *.
PIN codes must consist of 4 to 8 digits to register.
The same PIN code cannot be used for multiple users.
Registration/management of PIN codes is set by the authority of the
Master Code, which is set first.
Contact the Master user.
User codes must be entered within 5 seconds (while touchscreen is
active) or process will have to be restarted.
Check or gear cannot be used as part of the PIN code.
Lockout Mode is enabled.
Only the Master can enable/disable Lockout Mode.
Contact the Master user.
Check to see if the lock is set to Lockout Mode.
Setting/managing Lockout Mode is done through
Master Code only. Contact the Master user.
Check to see if Silent Mode is enabled (see Feature #4).
This is the alert to replace the batteries. Replace all four (4) batteries*
with new AA Alkaline batteries.
The digits entered were incorrect or incomplete. Re-enter the
correct code followed by the check key.
* When batteries are replaced, Network Module locks have a real time clock that will be set through the User Interface
(UI); it is recommended to verify correct date and time particularly those locks operating under Daylight Saving Time (DST).
** Network Module locks only
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