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22
If your problem is not listed, please contact Customer Support (see page 26).
TROUBLESHOOTING (CONT.)
Problem Possible Solution
Strange smell coming from
the air purifier.
Clean the filter, or replace if necessary.
Contact Customer Support (see page 26).
Make sure not to use your air purifier in an area with high
humidity or while diusing essential oils.
Air Quality Indicator always
stays blue, even when the air
quality is poor.
Clean the dust sensor lens (see page 20).
The dust sensor detects airborne particles, but it cannot
detect gas. Make sure there aren’t gasses polluting the air.
Air Quality Indicator always
stays red.
Clean the dust sensor lens (see page 20).
If you’re using an ultrasonic humidifier near the air purifier,
the mist may aect the accuracy of the dust sensor. The dust
sensor will detect the large mist particles, and the Air Quality
Indicator may turn red. Avoid using an ultrasonic humidifier
near the air purifier, or avoid using Auto Mode.
Air purifier randomly turns
o.
Air purifier is malfunctioning. Stop using the air purifier and
contact Customer Support (see page 26).
is still on after replacing
the filter.
Reset the Check Filter Indicator (see page 17).
has not turned on after
12 months.
is a reminder for you to check the filter and will light up
based on how much the air purifier has been used, as well as
other factors (see page 17). If you don’t use your air purifier
often, will take longer to turn on.
turned on before 12
months.
is a reminder for you to check the filter and will light up
based on how much the air purifier has been used, as well
as other factors (see page 17). If you run your air purifier
frequently, will turn on sooner.
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